Access Information

Access Ticketing Scheme

We invite all access users to register as part of our Access Scheme. This gives you the opportunity to tell us about specific needs you have and to apply for free or discounted tickets should you need extra assistance during your visit. By confirming your requirements, we can ensure that your tickets and seating are taken care of, leaving you free to relax and enjoy the show. To request an application form please call the Box Office, email access@royalandderngate.co.uk or visit www.royalandderngate.co.uk/access

Access Hosts

All of our Box Office and Front of House staff are happy to provide assistance, but there are also dedicated Access Hosts, who wear orange ties so they stand out from our Front of House team in the foyer upon your arrival. They have been trained to assist you to your seats via our lifts and ramps, to provide hearing loops, and are always happy to look after any support dogs while you enjoy the show. They will also provide assistance to patrons with additional access needs in the case of an emergency.

Building Access

Royal & Derngate has level access into the building and each auditorium, with wheelchair spaces in each and lift access to each floor (excl. Upper Circle). In order to ensure we cater for individual needs we ask all those looking to book a wheelchair seat to call us on 01604 624811 so that we can ensure that these needs are met during your visit.

Parking

There are a number of disabled badge holders’ parking spaces to the front of Royal & Derngate in Albion Place surface car park (NN1 1UD), and disabled badge holders can park free along Derngate (NN1 1TY) in permitted spaces.

TOILET & CHANGING FACILITIES

Accessible toilet facilities are available. Baby changing facilities are located on both our entrance and Underground levels. In addition we have an adult changing facility with hoist located next to Underground 1&2, accessible by lift; a RADAR key is required to gain entrance to this facility.

GUIDE & HEARING DOGS

Guide and hearing dogs are welcome and water can be provided. We also offer free “doggy” ice cream for all service dogs visiting the theatre for a performance. If you wish to take your dog into the auditorium, please let Box Office know when booking so that suitable seats can be allocated for you.

Mobility Scooters

Should you need to use a mobility scooter to get to your seat, a staff member will be able to assist with a wheelchair we have for use in these instances. Scooters can be safely left outside the auditorium.

Brochure

Large print, audio and Braille versions of this brochure are available on request. Please call Box Office on 01604 624811

Please use the symbols throughout this brochure and the listings below for access performances this year. For performances into 2024 please visit our website.

Audio Described And Audio Enhanced

The following performances include Audio Description:

Jersey Boys Wed 29 Mar 7.30pm

Quality Street Wed 5 Apr 7.30pm

The Commitments Wed 12 Apr 7.30pm

Wuthering Heights Wed 3 May 7.30pm

The Best Exotic Marigold Hotel Wed 10 May 7.30pm

Happy Birthday Sunita Wed 7 Jun 7.30pm

And Then There Were None Thu 14 Sep 7.30pm

Greatest Days Thu 5 Oct 7.30pm

Shrek The Musical Wed 11 Oct 7.30pm

Murder In The Dark Thu 19 Oct 7.30pm

Six Wed 29 Nov 8.30pm

Snow White And The Seven Dwarfs Fri 15 Dec 7pm & Fri 29 Dec 1pm

Stick Man Sat 16 Dec 1pm

We are delighted to have introduced Sennheiser Mobile Connect, a Wi-Fi based audio enhancement system. This enables us to provide Audio Description for certain performances and Audio Enhancement for many other shows, which can be listened to using your own smartphone/tablet and headphones. Find out more at www.royalandderngate.co.uk/ sennheiser-mobile-connect

Touch Tours

Before selected Audio Described evening performances, we hold a Touch Tour prior to the show to introduce our visually impaired audience members to the set and costumes. Spaces on these tours are limited, so please call Box Office to book your place.

Jersey Boys Wed 29 Mar 6pm

Wuthering Heights Wed 3 May 6.30pm

The Best Exotic Marigold Hotel Wed 10 May 6pm

And Then There Were None Thu 14 Sep 6pm

Six Wed 29 Nov 7.30pm

Stick Man Sat 16 Dec 12pm

Northampton Filmhouse

Captioned

In these performances television screens on either side of the stage present the text as it is spoken onstage.

Wuthering Heights Wed 3 May 7.30pm

And Then There Were None Wed 13 Sep 7.30pm

Snow White And The Seven Dwarfs Tue 19 Dec 7pm

Stick Man Sat 30 Dec 4pm

Sign Language Interpreted

These performances are interpreted in sign language by someone standing to the side of the stage:

Jersey Boys Thu 30 Mar 7.30pm

Quality Street Thu 6 Apr 7.30pm

The Commitments Thu 13 Apr 7.30pm

Wuthering Heights Thu 4 May 7.30pm

The Best Exotic Marigold Hotel Thu 11 May 7.30pm

Happy Birthday Sunita Thu 8 Jun 7.30pm

And Then There Were None Thu 14 Sep 7.30pm

Greatest Days Wed 4 Oct 7.30pm

Shrek The Musical Thu 12 Oct 7.30pm

Murder In The Dark Wed 18 Oct 7.30pm

NMTC Kinky Boots Thu 26 Oct 7.30pm

Six Thu 30 Nov 8pm

Snow White And The Seven Dwarfs

Fri 15 Dec 7pm & Fri 29 Dec 1pm

Stick Man Wed 20 Dec 1pm

Relaxed

These specially adapted performances are provided for customers with a wide range of disabilities and for those on the autistic spectrum. There may be some small changes to the show in terms of lighting and sound but the overall content does not change. There is also a more relaxed atmosphere in the auditorium to reduce anxiety and ensure an enjoyable visit.

Snow White And The Seven Dwarfs Sat 30 Dec 1pm

Stick Man Sun 17 Dec 1pm & Thu 28 Dec 1pm

A range of Access Screenings are also available at Northampton Filmhouse in order to enable as many people as possible to enjoy cinema. These include Audio Described, Dementia-Friendly, Autism-Friendly, Subtitled and Parent & Baby. All films now have Audio Enhancement available. To find out more visit www.northamptonfilmhouse.com/access

Box Office 01604 624811