Booking Information

Box Office Opening Hours

Box Office telephone lines are open Tuesday-Saturday 10am-6pm. Our Box Office counter service is available Tuesday-Friday 12pm-6pm and Saturday 10am-6pm. If a performance is scheduled on Sunday or Monday our Counter will open no later than 1 hour before, and remain open until 15 minutes after the start of the last scheduled performance. If there are no performances we remain closed on a Sunday and Monday.

We encourage customers to use cashless payment options in order to reduce contact at our bars and Box Office. We accept all major credit and debit cards, Apple Pay or Google Pay. You can also pay with National Theatre Tokens or Royal & Derngate gift vouchers.

DISCOUNTS/CONCESSIONS

Under 16s, Over 60s, Students, Job Seekers and Disabled Patrons may be able to claim a discount on their tickets. Please let us know if you are eligible for a concession at the time of booking and note that at some performances only certain types of concession may apply.

• Stage & Screen Members also often make savings on our regular ticket prices.

• For selected performances an allocation of tickets can be purchased at reduced prices by Groups, who also benefit from extended payment terms and a dedicated team member to support their booking. For more information email group.bookings@ royalandderngate.co.uk or call 01604 620066

• Our Subscribe & Save packages offer reduced prices when booking for three or more shows – details on page 28.

• Only one discount can be applied per ticket and all discounts are subject to availability and may be withdrawn at any time.

• When booking performances that allow free entry for babes-in-arms, please inform Box Office how many you will be bringing. Age limits for free babes-in-arms tickets can vary.

Ticket Delivery

Tickets can be sent electronically free of charge and may be printed at home or displayed on a smart phone upon entry. There is a £1.50 fee applicable to post your tickets to a UK address. We recommend that we do not post any tickets booked within 10 days of the performance, and instead will hold them at the Box Office for collection and a £1 fee applies for this service.

Transaction Fee

A transaction charge of £3.50 (increasing to £4 from Sat 1 April) applies to all bookings of £20 and over, except for Members, Disabled Patrons and Group Bookers. This charge is only applicable per-transaction and not per-ticket. The transaction charge exists to support the running costs of Royal & Derngate.

As ticket revenue is divided between many different parties, an increase in ticket prices may not necessarily benefit the theatre. By adding a transaction charge, we ensure that every penny goes directly to Royal & Derngate. We will continue to tell you about these charges when you book tickets with us.

Conditions Of Sale

Once purchased, tickets are non-refundable except where a show is cancelled or postponed. Ticket exchanges may be offered for the same production on payment of a small per ticket fee. For sold out shows we will accept returned tickets for re-sale up to 24 hours prior on the understanding that a gift voucher (less transaction fees) will be provided if the tickets are re-sold. Any tickets found to be sold via an unauthorised agent may be void without refund and the ticket holder refused entry.

When booking, customers now have the option to add refund protection to their tickets via a third party provider, Booking Protect. This protects your ticket should you be unable to attend a show for reasons outside of your control such as illness. Please visit our website for full details on our conditions of sale.

Staying In Touch

Our Box Office and website will ask when you book if you wish to receive further information from us about Royal & Derngate’s events and activities. We will record your wishes and use them to inform what you receive from us in future. You can update these preferences at any time by accessing your account via our website or by calling Box Office. Full information on how we use your data can be found at www.royalandderngate.co.uk/privacy