20Ways SPRING Retail 2017 by RXinsider

IMPROVING PAT I E N T C A R E & PHARMACY P R O F I TA B I L I T Y Spring 2017

Community • Specialty • LTC

20 Unique Products & Services Discover 20 products and services that will help your pharmacy improve patient care or increase profitability.

15 Preceptors Recognized

15 Preceptors Recognized by Seven Colleges Including MCPHS, Manchester University, UNC, and More page 42

8 Thought Leaders

Eight Video Series Including PharmaLink, TCGRx, RxSafe, ScriptPro, and More page 22

Selling Your Pharmacy? Don’t Put Yourself and Your Pharmacy at Risk.

If you have been approached by a chain or independent

buyer or are considering selling your pharmacy, STOP

and CALL

TODAY!

You need professional representation NOW. Daniel J. Lannon, RPh, Broker, is: EXPERIENCED

LICENSED

INSURED

Lower risk. Higher price. Avoid common mistakes

that could be disastrous to your pharmacy sale.

• Conﬁdential Process • Proven Success Dan Lannon will personally represent you to lower your risk and get you the highest price. He knows the current market.

Daniel J. Lannon, RPh, Broker

Pharmacy Consulting Broker Services

888.808.4RPH (4774) dan@pharmacycbs.com • Experienced • Licensed • Insured

“Dan was able to negotiate a much higher price for my pharmacy than I would have been able to get on my own. Dan was on-site to guide me during the actual sale and help me through the transition. I don’t know what I would have done without having him in my corner.”

Jim C., RPh, Missouri

CORPORATE MEMBER

Nationwide Service

Contents RxSafe_20WaysRetailSpring17_FINAL.pdf

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2/27/17

2:47 PM

RxSafe 1800™ Robotic Pharmacy Workflow Automation and RxASP 20™ Retail Adherence Packaging by RxSafe

$464K increased profit* over 5 years 2021 ROI

2020

$116K investment 12 month break even*

2019

2018

2017

RxSafe 1800

DIMINISHING REIMBURSEMENTS? Try something different—shown to have ROI in 1 year.

Get more. Do more.

CMY

Accuracy & Speed

“

Space Savings

Narcotics Security

Inventory Management

We introduced the RxSafe 1800 into one of our pharmacies two years ago. That store had a $50,000 decrease, which totals $80,000 in savings and our inventory turns have increased by 6+ turns / year. Additionally, we’ve reduced labor costs by 200–250 labor hours per month, which covered the payment on the unit. In three years that labor savings will go directly to our bottom line. The cost of on-hand inventory in our other stores, without the RxSafe, has increased by $30,000.

Paw Paw Pharmacy, Jim Clark, Co-Owner

*Values are estimates. Your savings may vary.

For more info: www.rxsafe.com | email: info@rxsafe.com | 877.797.2332

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what’s the

difference?

Expertise. We were founded by pharmacists, and we’re led by pharmacists.

The Right Prescription for Growth The Unprecedented Suite of Omnicell Adherence Solutions

Expanding Through Automation Automation for Suremed by Omnicell Multimed Adherence Cards

Guided Packing Software Color Consolidated Label and Cobrand Perforated Card

Improve Adherence with Mulitmed Cards Cold or Heat Seal Non-Perforated Adherence Packaging

Patient Management Tools Increase Script Growth with Time My Meds® Medication Synchronization

More than 1 Million Patients Enrolled

20_Ways_AD.indd 1

2/24/17 3:08 PM

Powerful tools and strategies to help independent pharmacies grow and thrive.

We completely understand your operation, from back end to front of store.

With the RxSafe 1800 pharmacies can improve accuracy and speed; free up floor space; eliminate waste, theft, and diversion; and improve inventory management.

Let’s face it. We’ve walked in your shoes. Smith Drug Company. Differentiators.

1.800.572.1216 ext. 1230 smithdrug.com

page 17

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Smith Drug Company: HealthWise Innovative Solutions

page 21

Grow Your Business and Improve Outcomes With Omnicell Adherence Solutions

Thought Leader Video Series

Omnicell offers our pharmacy partners an innovative suite of solutions to improve patient engagement and medication adherence, resulting in healthier outcomes and reduced healthcare costs.

page 19

page 22-23

SPRING 2017

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

Medi-Dose

EPS ...thE right PrEScriPtion for PharmaciStS ®

EPS

High quality, safe and effective products for medication administration, preparation and dispensing...in stock for fast shipment worldwide.

Unit Do s Bar Co e, ding, Pharm a Nursin cy & g Supp ly Expert s!

Priced low and ready to go! • Medi-Dose® Solid Oral Unit Dose Packaging • TampAlerT ® Liquid Unit Dose Packaging • MILT ® Software for Medication Identification and Bar Coding • LiquiDose® Labels • IV Additive Disposable Accessories • Steri-Dropper ® Sterile Ophthalmic Dropper Bottles • Compounding Products • Cleanroom Supplies • Ophthalmic Practice Accessories • Resealable and Ultraviolet Inhibitant Bags • Tamper-Evident Products • Bottles, Vials and Containers • Operating and Procedure Room Accessories • ShrinkSafe® Bands and Safety Products • Tapes and Labels • Maternity and Laboratory Products • Record Keeping and Identification Products • Storage and Transport Products

Visit our website for our EZ order system!

EPS

Exceptional Products and Service A Member of The Medi-Dose® Group

800.523.8966

MediDose.com

® ®

Contents WAY

DOSIS by Manchac Technologies — Productivity Solutions for Blister Card Filling

WAY

Medicine-OnTime Empowers Pharmacies to Simplify Complex Medication Regimens

Software Integration. Patient Care & Compliance.

We Simplify Pharmacy Growth.

DOSIS solutions provide the most cost-effective and efficient methods in the LTC market for filling blister card prescriptions; products that reduce errors and lower labor costs by automating tedious manual processes.

For more than three decades, Medicine-On-Time has been committed to improving patient quality of life through safe, accurate solutions to medication management.

Medication Management. Workflow Efficiency.

Our proven turn-key solution to multi-dose medication adherence simplifies pharmacy operations and improves workflow efficiency. With more than 250 million prescriptions filled across the US, Medicine-On-Time is committed to improving patient quality of life through safe, accurate solutions to medication management.

MedicineOnTime.com | 800-722-8824

page 25

CASE STUDY

Independent Pharmacy Increases Monthly Supplement Sales 233% in Four Months Using RMS’ Point-of-Sale Integration

In an industry where every business appears to sell the exact same products to the exact same people, how does a pharmacy differentiate itself from the competition, without lowering prices? And, with shrinking margins and expanding insurance regulations, how can an independent pharmacy make money while still offering a trusted, high-touch healthcare experience?

Case Study: Independent Pharmacy Increases Monthly Supplement Sales 233% in Four Months Using RMS’ Point-of-Sale Integration

page 31 WAY

Intelligent Pharmacy Software (IPS) From SuiteRx — Empowering Pharmacy Innovation

Guided by Innovation, Powered by our Customers

SuiteRx Intelligent Pharmacy Software

LTC

RETAIL COMPOUNDING

340B

SPECIALTY

KEY FEATURES

SuiteRx Intelligent Pharmacy Software (IPS) is a comprehensive pharmacy management system developed by pharmacists and our customers to efficiently manage pharmacy operations.

* Enhanced Communication for Improved Patient Adherence * Reduced Workflow Disruption with Easy Edit Ability * Easy Access to Responsive Client Support * SuiteRx University Online Pharmacy Training * Mobile Delivery and eSignature Capture * Advanced Compounding Workflow * Document Management * Cycle Fill Management * Adherence Reporting * Shipping Integration * Custom Reporting

Increasing Pharmacy Sales without Increasing Prescriptions Instead of focusing where the pharmacy is losing money, shifting your mindset to finding new non-prescription opportunities can reap significant results. In April 2016 when John expanded his Ortho Molecular Products supplement line, his team was filling 250 prescriptions per day and averaging $3,000 per month in supplement sales. After installing the FREE Ortho Molecular Digital Replete interface with his Retail Management Solutions (RMS) Point-of-Sale system in July, the products flew off the shelves, and his team began to see

307 S. Jupiter Rd., Suite 205, Allen, TX 75002 916-242-8779 Ext. 4 sales@suiterx.com www.suiterx.com

page 26-29

20Ways MISSION To educate pharmacy management on products and services that serve to improve patient care or improve a pharmacy’s financial bottom line, while distilling and presenting this relevant information via 20 product-profiles.

page 33

QUARTERLY ISSUES Spring 2017

Winter 2016

IMPROVING PAT I E N T C A R E & PHARMACY P R O F I TA B I L I T Y Spring 2017

Community • Specialty • LTC

OVING & PAT I E N T C A RE OST P H A R M A C Y& CP H A R M A C Y T N E C O N TA I N P RMO F I TA B I L I T Y

Issue Focus: Hospital & Infusion Issue Frequency: Summer & Winter Circulation Per Issue: 19,000+ 6,500+ Hospital Directors 2,200+ Clinical Consultants 2,500+ Industry Executives 5,000+ College Preceptors 1,800+ College Faculty 1,000+ Trade Show Handouts Issue Focus: Retail, Specialty, & LTC Issue Frequency: Spring, Fall, & Winter Circulation Per Issue: 35,300+ 18,000+ Owners (Independents) 3,500+ Long-Term Care Pharmacies 2,500+ Retail Chain Executives 2,500+ Industry Executives 5,000+ College Preceptors 1,800+ College Faculty 2,000+ Trade Show Handouts

Health System

Winter 2016

•

Infusion

Discover 20 products and services that will help your pharmacy improve patient care or increase profitability.

pharmacy 20 products and costs. care or containservices that will pharmacy improve help your patient care or increase

profitability. by Eight Colleges Eleven Preceptors Recognized and More page 36 Findlay, Including FDU, UNC, Wingate, 24 Preceptors Recognized by Seven Colleges Including University of the Pacific, Union University, UCONN, ScriptPro, TCGRx, and More Eight Video Series Including and More page 16 page 32 Cardinal Health, Walmart,

page 42

8 Thought Leaders

Eight Video Series Including PharmaLink, TCGRx, RxSafe, ScriptPro, FisherBroyles, and More

7 Preceptors Recognized

Seven Preceptors Recognized by Four Colleges Including Wingate, UCONN, MCPHS and More page 32

Trade Show Calendar

Eight Video page Pharmacy Job OpportunitiesSeries Including RxRelief, Rite Aid, Cardinal Health, ScriptPro, and More 62

page 22

Community • Specialty • LTC

20 Unique Products & Services

11 Preceptors Recognized 24 Preceptors Recognized 8 Thought Leaders Thought Leaders Pharmacist8Jobs

15 Preceptors Recognized by Seven Colleges Including MCPHS, Manchester University, UNC, and More

Summer 2016

IMPROVING PAT I E N T C A R E & PHARMACY P R O F I TA B I L I T Y Fall 2016

Community • Specialty • LTC

20 Unique 20 Unique Products ices Prod ucts & Serv and Discover 20 products & your help Serv ices services that will improve patient Discover

20 Unique Products & Services

15 Preceptors Recognized

2017 CIRCULATION

Fall 2016

N G I M P R O VI IM P R RE PATIENT CA

page 50

I M P R O V I N G PATIENT CARE &

PHARMACY COST C O N TA I N M E N T Summer 2016

Health System

•

Infusion

20 Unique Products & Services

Discover 20 products and services that will help your pharmacy improve patient care or contain costs.

7 Preceptors Recognized

Seven Preceptors Recognized by Seven Colleges Including Wingate, UCONN, MCPHS, Campbell and More page 32

Pharmacist Jobs Pharmacy Job Opportunities

page 62

Trade Show Calendar page 50

page 16

Community • Specialty • LTC

Community • Specialty • LTC & Health System • Infusion

Community • Specialty • LTC

Health System • Infusion

Visit 20Ways ONLINE at RXinsider.com/20Ways

SPRING 2017

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

We Take the Worry Out of Financing So You Can Focus On Your Patients You’re dedicated to keeping your patients healthy, and we’re dedicated to keeping your pharmacy practice financially strong with expert advice and lending for acquisitions, start-ups and refinancing. As one of the nation’s leading small business lenders, we’re here with the resources and pharmacy-specific expertise you need to help you reach your business goals. We are a full-service lender, offering financing solutions to help practicing pharmacists meet a wide range of business needs: • Acquisition • Equipment financing • Expansion & remodeling • Business refinancing • Start-up or acquisition loans We offer a wide range of flexible terms tailored to your unique situation. Whether you are buying, selling, or refinancing, we’ll work with you, one-on-one, every step of the way.

Contact Our Pharmacy Loan Advisors Today:

Bob Graul R.Ph, MBA Managing Director P.O. Box 159 Gardnerville, NV 89410 Phone: 870-866-6686 Fax: 775-554-8064 Email: bgraul@ffb1.com

Bo Garmon Loan Officer 2638 East Joyce Blvd., Suite 2 Fayetteville, AR 72703 Phone: 479-856-3001 Fax: 479-442-7705 Email: bgarmon@ffb1.com

Our customer service, financial strength and expertise in working with independent pharmacies nationwide make choosing First Financial Bank a sound business decision!

PHARMACY LENDING DIVISION @ffbpharmlending

First Financial Bank Professional Services Division

Drew Hegi Loan Officer 1888 Main St., Suite C187 Madison, MS 39110 Phone: 601-594-6237 Fax: 601-790-7850 Email: dhegi@ffb1.com

Amer Khamis Loan Officer 160 W. Foothill Pkwy, STE 105 #142 Corona, CA 92882 Phone: 425 971 6889 Fax: 870 533 5544 Email: akhamis@ffb1.com

PYROSATE

RAPID ENDOTOXIN DETECTION KIT nsed

e DA Lic OW F

cens i L FDA

New Sensitivities Of 0.03, 0.125 and 0.25 EU/mL Final Product Release Easy-To-Use Method Rapid Test Results

OCIATES OF E CO D, IN C.

ASSOCIATES OF CAPE CO D, IN C.

ists in Endotoxin lucan Detection

Specialists in Endotoxin and Glucan Detection

OCIATES OF E CO D, IN C.

Bacterial Endotoxin Testing USP Chapter <85> Compliant Associates of Cape Cod, Incorporated

ASSOCIATES OF CAPE CO D, IN C.

124 Bernard E. Saint Jean Dr., East Falmouth, MA 02536 USA 888.395.2221 • INFO@ACCIUSA.COM • WWW.ACCIUSA.COM

PILL CRUSHERS

MEDICATION CARTS

BLISTER CARDS

PHARMACY AUTOMATION

Contents WAY PHARMACY SOFTWARE FOR

PHARMACY SUCCESS

ENHANCE PATIENT CARE

IMPROVE PROFITABILITY

INCREASE PATIENT SAFETY

“I love the way Liberty developed a workflow queue system so we can find where a prescription is in the process.” JIM HRNCIR, Owner, Pharmacist, Las Colinas Pharmacy

“What I really like about them is if we have something that isn’t working for us, we can call them and say what can you guys do to help us do it better.” STACHIA BAXTER, Pharmacy Manager,

Roanoke Pharmacy

“The system is user friendly and because every pharmacy is different, they will customize it to your needs.” JUDY HARRIS, Owner, Pharmacist, All-Care Pharmacy

Pharmacy Software for Pharmacy Success by Liberty Software

WAY

Pharmacy Retail POS With Rx Dispensing Integrations

SINGLE RETAIL SOLUTION FOR PHARMACIES POS for prescriptions & other items Interface with dispensing systems Interface with wholesalers Pickup or delivery options HIPAA Notice of Privacy Policy

A pharmacy management solution that helps community retail pharmacies enhance customer service, improve profitability, and increase patient safety.

Rx Logs IIAS for FSA Appriss® NPLEx™ MethCheck Electronic Signature Capture Targeted email campaigns Loyalty programs Integrated E-Commerce

EXCLUSIVE PROMOTION 20% off initial software licenses. Learn more by visiting:

www.camcommerce.com/20Ways

www.libertysoftware.com or call us at 800-480-9603

(714) 338-0200 sales@camcommerce.com

A Subsidiary of Celerant Technology

page 35 WAY NEW! Great tasting, clinical hydration. Up

75%

less sugar and

4x more

Lasts 30 days after opening!

electrolytes* *than the leading sports drinks

Introducing Hydralyte — Great Tasting, Clinical Hydration for All Ages

page 47 WAY

MEDISCA’s Mazerustar Mixer – One Single Revolutionary Mixing Technology for Compounders

Hydralyte offers appealing, medically effective oral rehydration solutions in a wide range of great tasting flavors and formats.

Suitable for all ages

MEDISCA’s Mazerustar provides pharmacists with a revolutionary way to compound. This integrated mixer is taking mixing technology to the next level with its multiple capabilities such as mixing, deaerating, melting, and milling.

page 37 CASE STUDY Software-Integrating Platform Boosts Pharmacy Efficiency and Revenue

Randy McDonough, B.S, PharmD, CGP, BCPS Director of Clinical Services and Co-Owner of Towncrest Pharmacy in Iowa City, IA and Solon Towncrest Pharmacy in Solon, IA 2016 NCPA Willard B. Simmons Independent Pharmacist of the Year

Pick low-hanging fruit: For McDonough, providing immunizations is perhaps one of the easiest opportunities out there. ~ Randy McDonough, B.S, PharmD, CGP, BCPS

Case Study: Software-Integrating Platform Boosts Pharmacy Efficiency and Revenue

page 49 WAY

Solutions to Expand Your Business TCGRx covers all of your pharmacy needs: Fixtures, Adherence Packaging, IMS and more.

Leveraging the right technological solutions plays a key role in enabling pharmacies to transition to a more comprehensive approach to patient-centered care. “We didn’t have a clear crystal ball, but we had a pretty good idea that pharmacists, at some point, were not going to be paid for the product. It’s going to be about the service they provide,” said Randy McDonough, B.S., Pharm.D., M.S., CGP, BCPS, FAPhA, Director of Clinical Services and Co-Owner of Towncrest Pharmacy in Iowa City, IA and Solon Towncrest Pharmacy in Solon, IA.

✓✓ Expand into more markets using AdherePac , including Skilled Nursing, Assisted Living and DD. TM

✓✓ Custom design your pharmacy in less

BACKGROUND

space in order to add new services like MTM and Consulting.

Randy McDonough and his partner Mike Deninger are at the leading edge when it comes to community pharmacies improving patient care through clinical services. McDonough oversees the development, implementation and quality assurance of clinical services including Medication Therapy Management (MTM), nursing home consultation, wellness screenings, immunizations, and adherence services. He is also board certified in geriatrics and as a pharmacotherapy specialist.

✓✓ Carry less inventory with Beacon

inventory management system.

✓✓ Create happier customers with less wait times through the fast and accurate DeliverRx .

McDonough’s work in MTM extends to helping implement these services within the Iowa Medicaid Pharmaceutical Case Management Program. “Today, our pharmacy is making 2 to 3,000 clinical interventions collectively every month, and we have anywhere between four to six pharmacists at a time within the practice,” said McDonough.

Adherence Packaging Solutions

Software solutions play a critical role in enabling pharmacies to deliver patient care. The two key solutions leveraged by Towncrest making it possible to deliver better patient care include

www.TCGRx.com

info@TCGRx.com

262.279.5307

www.mckesson.com

page 38-41

TCGRx is a Partner You Can Trust for All of Your Pharmacy Solutions

TCGRx is a complete pharmacy solutions provider for inpatient hospital pharmacies. TCGRx stays on the cutting edge of technology to provide products that are efficient, reliable, and patient-safety driven.

page 51 WAY Are you looking for the BEST, affordable, and powerful pharmacy management solution available?

BestRx Pharmacy Management System Powerful, feature rich, and easy to use; a complete pharmacy software solution. BestPOS Fully functioning, feature rich Point-of-Sale system

BestRx E-Signature

Capture prescription signatures electronically

integrated with BestRx

BestRx Delivery

Capture delivery prescription signatures on the go

BestRx Scanning

Preceptor Recognitions

RetailSTARx is a leading retail software for single and multi-store pharmacies that manages every aspect of your pharmacy in a single platform — POS, dispensing and wholesale integrations, prescription delivery, compliance, CRM, e-commerce, and more.

Scan hard copy prescriptions and related documentation

Wholesaler Interface

Manage your wholesaler invoices and inventory

E-Rx Mailbox

Receive and fill electronic prescriptions directly in BestRx, including Control RXs

IVR System Integration

Compatible with some of the largest IVR vendors

Nursing Home Interface

Print MAR forms, Multi-Dose packs and more!

Our software and the features combined make for the best and easiest pharmacy solution on the market; don’t hesitate, call us to schedule a demo today!

BestRx Pharmacy Software Pharmacy Management and Point-of-Sale Software

877.777.5758 | www.bestrx.com | sales@bestrx.com The Best Choice In Pharmacy Management Systems

page 42-43

BestRx by BestRx Pharmacy Software — The Best Choice in Pharmacy Management Software

BestRx delivers the best value with easy-to-use software solutions tailored to the needs of independent, community pharmacies to enhance efficiency and profitability, leaving more time for what matters most — patients.

page 53 SPRING 2017

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

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When you’re ready to start, buy or sell a pharmacy, RxOwnership is ready for you. We’ve got the experience. We’ve helped more than 3,400 pharmacy owners since 2008. Take advantage of our expert advisors to help you from the moment you make the decision to your grand opening. RxOwnership® is your comprehensive, confidential, no-fee resource for achieving your pharmacy ownership goals. We partner with current and prospective pharmacy owners, pharmacy associations, buying groups, and pharmacy schools to help independent pharmacies succeed.

Call your regional RxOwnership advisor today! National

West Region

South Region

North Central Region

Northeast Region

Chris Cella, R.Ph. National Vice President 508.579.3230 christopher.cella@mckesson.com

Cory Miller Regional Manager 619.807.9257 cory.miller2@mckesson.com

Jim Springer Vice President 863.616.2948 jim.springer@mckesson.com

Kim Diemand Vice President 612.819.9326 kim.diemand@mckesson.com

Tammy McDonald Vice President 856.425.4392 tammy.mcdonald@mckesson.com

Ryan Riviello Regional Manager 817.975.6244 ryan.riviello@mckesson.com

Nick Secrest Regional Manager 630.618.6944 nicolas.secrest@mckesson.com

Contents CASE STUDY Bank Makes Dreams of Pharmacy Ownership Affordable, Realistic, and Easily Attainable Pharmacist Sees Profit 10 Months after Purchasing Independent Pharmacy

Karen Downing PharmD, RPh

Owner of Cape Fear Pharmacy in Wilmington, NC

CUSTOMER • Karen Downing, PharmD, RPh

Purchasing either an existing or new pharmacy averages a price tag of approximately $500,000 to $1.5 million. Painfully aware of the cost, Downing could not fathom making a down payment on such a loan. Her frustrations with the industry further compounded her despondence and desire to turn the tide.

LOCATION • Cape Fear Pharmacy in Wilmington, N.C. BUSINESS TYPE • Independent Pharmacy

Case Study: Bank Makes Dreams of Pharmacy Ownership Affordable, Realistic, and Easily Attainable

WAY

Ideal Protein: Impacting Community Health and Your Pharmacy’s Bottom Line

Expand Consultation Drive Value Improve Outcomes

Ideal Protein drives outcomes in your community with a proven weight management program comprised of a structured protocol, partial meal replacement products, one-on-one coaching, and proprietary turnkey support tools to achieve sustained outcomes.

“I think owning my own pharmacy was always in the back of my mind, but I was always scared to the pull the trigger. I was like everybody else where I needed the cash to do it,” she said.

CHALLENGE • Financing purchase of independent pharmacy SOLUTION • Live Oak Bank servicing loan for 100% ownership

Downing had worked in a variety of pharmacy practice settings during her career: As a pharmacy student, she completed four externships with the Indian Health Services in Alaska. Post-licensure, she worked as a hospital pharmacist and later served as the director of pharmacy for a small hospital. She then spent the last half of her career working for a big box pharmacy.

RESULTS • Fast loan application turnaround time

“I had gotten to the point where, at the end of that 12 years, I was considering leaving pharmacy altogether. I was done. I’d lost my soul,” she said. “I was struggling because I couldn’t practice pharmacy the way I felt pharmacy needed to be practiced. It wasn’t about community anymore.”

• Accelerated break-even rate (less than one year versus industry average of 3-5 years)

But a fateful encounter with an independent pharmacy owner seeking to retire changed Downing’s fate. Soon, Downing found herself working at Cape Fear Pharmacy in Wilmington, North Carolina.

• Minimal capital investment ($25,000) • Continuous support services throughout life of loan

www.liveoakbank.com

page 54-57

medy for your pharmacy?

Looking for a

storage re

WAY

800

.486

.493

Uniweb Modular Counters provide clutter-free environments tailored to your

current layout. An array of storage above and below the work area keeps your team organized and supplies conveniently within reach, allowing for maximum efficiency and workflow!

The beauty of Uniweb’s craftsmanship... As your needs change, so can your space! Counter sizes and configurations are virtually unlimited!

Modular Rooms and Adjustable Counters Expertly Crafted by Uniweb, Inc.

page 69 WAY

Pack4U’s High-Tech Pharmacies Serve Only Pharmacies

By separating packaging fulfillment from clinical services, pharmacists have more time for active patient engagement.

Uniweb creates adaptable modular rooms, consultation spaces, and counters that allow you to equip your RX space needs with cost-effective systems to enhance maximum work-flow and efficiency.

page 59 WAY COMBINED EXCELLENCE

Alone we were STRONG. Together we are UNSTOPPABLE. Now, more than ever before, you need a partner that has the size and scope to level the playing field on your behalf. The only vendor in this industry that has the power to bring this advantage to you is the combined volume and vision of Rx30 and Computer-Rx! With the most advanced and trusted pharmacy management systems, point-of-sale and value-added services on the market, Rx30 and Computer-Rx bring a proven solution to help community pharmacies maximize profitability and improve patient health.

THE INDUSTRY IS CHANGING RAPIDLY! Join our over 8,600 pharmacies as we transform the pharmacy model. Let us work on your behalf to drive prescription volume/profits, drive STAR clinical measure performance, complete your MTM cases, minimize your DIR fees, position you for preferred contracting, contract MTM services directly with health plans and ultimately pay YOU for the privilege of working on your behalf! Yes. It is a different world with our combined expertise. The deck is stacked against you. Luckily, there’s one vendor with the size, scope and vision to level the playing field and take you successfully into the future!

800-289-7930 sales@Rx30.com | www.Rx30.com

page 71

Rx30/Computer-Rx: Independent Pharmacy’s Preferred Choice

C A S E S T U DY

Whether you are a small, independent start-up filling 30 prescriptions a day or a 100+ independent chain operation filling 1,500 prescriptions a day — Rx30 is your perfect solution.

However, Harbor Pharmacy’s owner James Branshaw quickly saw the software was inadequate and turned to QS/1®’s PrimeCare® Pharmacy Management System for LTC pharmacies. Branshaw’s father, who owns and operates Wayne Drug, had used QS/1’s retail software and services for years. “So we brought QS/1 in and started operations in 2004,” Branshaw said.

Case Study: Harbor Pharmacy Succeeds in the LTC Arena

Using a tablet, smartphone or workstation with internet access, WebConnect provides LTC facilities with convenient access to order refills and enables staff to review patient information, check drug interactions and print reports and MARS — whether from the nurses’ station or at the patient’s bedside.

Harbor Pharmacy started with one facility — a 159-bed assisted-living facility — and today services 25 facilities with close to 3,000 beds.

800-647-5288 sales@computer-rx.net | www.winrx.net

page 61

page 72-75 WAY Earning Trust by Delivering the Best 25+

Years of Experience

Trade Show & Meeting Calendar

>50

98%

Client Retention

Net Promoter Score®

Third-Party Financial Audits

RX Claims Reconciliation

Controlled Substance Waste

Industry leader serving more than 21,000 pharmacies

A better solution: Secure, compliant, green & easy to use

Pharmacy Performance Analytics

Recall Management National Patient Safety Awardwinning system

Leading the industry with Quality & PAC metrics included

RX Returns

Physical Inventory

Industry-best 99.9% overall accuracy through automation

Leaders in hospital inventory counting and valuation

On-site Service The gold-standard of field service in the industry

Commercial Flooring Solutions Built with the latest technology and materials

EXPIDentify Powered by industry-leading regulatory expertise

Inmar Pharmacy Financial Management Solution

Our extensive solution set maximizes profitability, reduces costs, and drives business intelligence through comprehensive reporting and best-in-class analytics and benchmarking.

(866) 440-6917 | www.inmar.com | solutions@inmar.com

page 62-67

page 77 SPRING 2017

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 11

Our Revenue Cycle Solutions Deliver a full-range of services including intake, billing, collection and cash application as a supplement to existing staﬀ or as an outsourced solution.

Service Solutions Full / Partial Outsourcing Utilize us when your volume isn’t quite enough for a full/part-time staﬀ or let us do it all. We can perform any or all of these functions: insurance veriﬁcation and authorization, billing, collections and cash application with our team of professionals.

Staﬃng Staﬀ or Interim management resources tailored to your needs.

Patient Balances Pre or Post service solutions to secure and improve the collection of the growing balances owed by patients in this new era of high deductibles and copays.

Billing Compliance Audits Let us conduct periodic billing review to meet and maintain your compliance audit requirements.

Medicare Qualiﬁcation & Appeals

A/R Projects One-time or periodic placements of A/R to supplement your staff’s efforts, improve cash flow and reduce bad debt reserves.

We can help qualifying Medicare patients before they come on service or provide assistance with reconsideration, redetermination or ALJ.

Consulting Solutions Comprehensive Revenue Cycle / Reimbursement Review Through an extensive on-site review of processes, documentation and interviews with staff and management we provide a written review of our findings, make recommendations for improvement and offer solutions to improve performance and outcomes.

Policy & Procedure Development

System Data Analysis Review ﬁnancial reports for pricing, cost and system set up improvements that allow for better business analysis and ﬁnancial outcomes.

Mergers, Acquisitions and Post Acquisition Transitional Services Our team can prepare you for the sale of your pharmacy, assist in the due diligence of an acquisition or support integration post-acquisition.

We will review your processes and develop policies and procedures speciﬁc to your organization.

Find out more at TANYRhealthcare.com or call (844)-TANYR-HC or (844)-826-9742 solutions focused. results driven.

Rodney Wright

President

MOVE BEYOND

BLACK AND WHITE

Enhance patient safety, improve efficiency, and lower costs It’s amazing that one simple change can produce a multitude of benefits. Powered by HP Inkjet Technology, the ClariSafe™ Color Prescription Printer reduces the risk of medication errors, lowers your ongoing expenses and improves workflow. ClariSafe gives you the ability to print high quality 2D and 3D color codes, graphics and alpha-numerics, and eliminates the need for pre-printed color-coded warning labels.

Inkjet Technology

For more information visit www.clarisafeprinters.com/20ways Alex Shafer 858.682.5378 | ashafer@addmaster.com

Precise temperature control to maintain medication integrity

Each year, medication ruined by accidental freezing or exposure accounts for millions of dollars in inventory loss. Follett high-performance refrigerators provide the confidence that comes with unmatched precision in temperature control. Our advanced ducted air-distribution system is coupled with a robust suite of features designed to monitor and protect your vulnerable medication. Learn more of the benefits that only Follett refrigerators can provide at www.follettice.com/pharmacy

Contents WAY

You’re not just any community pharmacy.

You’re an Exemplary Provider. ®

champion for patients and community, The Compliance Team’s Exemplary Providers are held to the highest standards of patient care. Those who meet these critical standards are looked upon by the community as trustworthy leaders who represent only the best in safety, honesty, and caring®. Our accreditation program for Community Pharmacy is Medicare-approved for DMEPOS*, and can be customized to include Infusion, Compounding, Specialty Drugs, In-Store Clinic and Long-Term Care accreditation. Each program features a series of expert-led implementation webinars; measures for improving your “star ratings”; and access

to our national Patient Quality Measurement™ satisfaction reporting service. For more details, call us at 215.654.9110 or visit our web site: TheComplianceTeam.org/pharmacy_services.aspx.

Exemplary Provider Accreditation ®

*The Compliance Team’s Exemplary Provider® accreditation is nationally recognized and “deemed” by Medicare to accredit Part A-Rural Health Clinics and Part B-DMEPOS providers.

Operations-Based Exemplary Provider® Pharmacy Accreditation

Medicare-approved for DMEPOS, The Compliance Team’s operations-based Exemplary Provider® accreditation builds on existing pharmacy business and patient care practices with a focus on process simplification and standardization.

CASE STUDY

Health park

pharmacy

North Carolina Pharmacy Uses Automation to Scale Highly Successful Care Transition Solution Steve Adkins Pharm.D., RPh

Owner of Health Park Pharmacy in Raleigh, NC NCPA Steering Committee for Technology in 2017 2013 NCPA Outstanding Adherence Practitioner Award

CUSTOMER • Steve Adkins, Pharm.D., RPh LOCATION • Health Park Pharmacy PHARMACY TYPE • Community Pharmacy Located Inside of Integrated Healthcare Facility SOLUTION • TCGRx’s ATP2 and InspectRx RESULTS • 250% Increase in Patients Served • $90,000 Labor Savings • 50% Decrease in Supply Costs

Intro/Background Health Park Pharmacy in Raleigh, North Carolina, started working with some of the State’s most complex “medical at-home” patients in early 2007. In an effort to support this growing population of patients, Heath Park started adding a number of supportive services including: medication synchronization, monthly phone calls from a “health coach,” compliance packaging, and care coordination for post-acute care patients in transition from hospitals and rehab facilities. In just a few short months, the care coordination and transition program had amazing success and boasted a mere 3% — 30 day readmission rate, compared to the national average of >25%. Adherence packaging was a cornerstone of this program and to date, the pharmacy had been facilitating adherence packaging by hand; however, due to the success of the program, they were having a hard time keeping up with the growing demand.

The Challenge/Story Patients on complex medication regimens frequently cycled in and out of hospitals, adult care homes, and rehab facilities due to the lack of a standardized care transition solution. In early 2015, Steve Adkins, Owner of Health Park Pharmacy, and his team decided to create a system, they refer to as Project Harmony. The program was designed to eliminate confusion about a patient’s appropriate medication regimen, eliminate medication errors, overuse of narcotics and suboptimal use of medications, implement a standardized means of communicating medication reconciliation documentation to key community players, provide thorough follow through on referrals and develop significant and meaningful collaboration between institutional and community healthcare providers. “Before Project Harmony, we had no idea that some of our patients were ever in the hospital or rehab facility. Those patients would go back to taking the regimen they were on, prior to the admission. That inevitably lead to a readmission,” said Steve Adkins. After a few short months, Project Harmony had grown to a patient census of greater than 350, and gained interest from Well Care Home Health, one of the largest home healthcare agencies in North Carolina.

www.tcgrx.com

page 79 WAY Credentialing should be a breeze! SEE YOUR PHARMACY'S RESULTS AND RECOMMENDED NEXT STEPS BY VISITING WWW.RJHEDGES.COM/NEXTSTEPS

Make your credentialing process easier with this free

PHARMACY CREDENTIALING ASSESSMENT! PHARMACY OPERATIONS

YES NO

Are staff members trained on CMS 10147 Adherence if a “569 error” occurs? Do you have Policies and Procedures (P&P) to meet Pharmacy Medicare Part D credentialing requirements? Are you keeping annual records of all trainings (HIPAA & FWA with 10 years of retention)? Do you review your EQuiPP scores monthly? Do you have a Medication Adherence Program?

Do you have a Continuous Quality Improvement Program? Are you enrolled in a Patient Safety Organization?

HIPAA

YES NO

Do you have a HIPAA P&P manual/program in place? Has your Notice of Privacy Practice been updated since July 1, 2013? Do you maintain a breach assessment when the patient receives another patient’s medication?

Do you have P&P’s for: Usual and Customary Patient Counseling Practices Mis-fill Procedures Medication Recall Procedures Medication Expiration Procedures Generic/Brand Price Disclosures Demographics and Allergy Capture Partial Refills

PATIENT SAFETY

YES NO

Case Study: North Carolina Pharmacy Uses Automation to Scale Highly Successful Care Transition Solution

page 84-87

Make Your Credentialing Process Easier With R.J. Hedges and Associates

Download the 20Ways App

RXinsider.com/20ways

We’re here to help you stay stress-free and in compliance!

FWA

YES NO

Are you conducting FWA Prevention training annually? Do you have an “Anti-Kickback” Policy & Procedure (P&P)? Do you have your entire staff completing Conflict of Interest forms annually? Are you running OIG-GSA-SAM Exclusion Verifications each month on: Employees, Owners and Contractors Business Associates All vendors whose products are billed through Medicare Are you keeping these documents for 10 years?

We’re here to keep you stress-free and in compliance! 724-357-8380

SALES@RJHEDGES.COM

WWW.RJHEDGES.COM

page 81 WAY Fagron is More...

Become more with Fagron Fagron is more than compounding essentials, more than a pharmaceutical supplier, more than education. Fagron delivers the highest quality materials, ingredients and CE courses at competitive prices, and in a timely fashion. Become more with Fagron.

Visit us.fagron.com/more

us.fagron.com

Fagron, Inc.

Fagron North America- 2400 Pilot Knob Road - St. Paul, Minnesota 55120 - USA Tel. (800) 423 6967 - Fax (800) 339 1596 - info@fagron.us

B&B Pharmaceuticals, Inc.

Fagron is More

Fagron is more than compounding essentials, more than a pharmaceutical supplier, more than education. Fagron delivers the highest quality materials, ingredients, and CE courses at competitive prices, and in a timely fashion. Experience more with Fagron.

Fagron Academy

page 83 PUBLISHER RXinsider LTD RXinsider CEO: Gregory Cianfarani RPh DESIGN AND PRODUCTION Design & Layout Multimedia Marketing

Lora Sosa Eric Simmons Shawna Arnold

SALES AND BUSINESS DEVELOPMENT Chris Kolkhorst, Vice President chris.kolkhorst@rxinsider.com Shaun Russell shaun.russell@rxinsider.com Lindsey Kut lindsey.kut@rxinsider.com Samantha Pirraglia samantha.pirraglia@rxinsider.com Email sales@rxinsider.com Phone 800.972.2083 Fax 646.329.9766 Website www.RXinsider.com

NOTICE OF POLICY 20Ways is published quarterly by RXinsider LTD, 1300 Division Road, Suite 103, West Warwick, RI 02893. Postmaster: Send address changes to 20Ways/ RXinsider, 1300 Division Road, Suite 103, West Warwick, RI 02893. Notification of address change must be made six weeks in advance, including old and new address with zip code. Editorial - views expressed in articles or profiles in the 20Ways are those of the author(s) and do not necessarily reflect the policies and opinions of RXinsider, our editorial board(s), our advisory board(s), or staff. Advertising - products, services and educational institutions advertised in 20Ways do not imply endorsement by RXinsider.

20Ways is an official publication of RXinsider

GENERAL SUBSCRIPTION INQUIRIES RXinsider LTD c/o 20Ways 1300 Division Road, Suite 103 West Warwick, RI 02893 20Ways Online: www.RXinsider.com/20Ways General Information: 20Ways@RXinsider.com Circulation: See page 3

SPRING 2017

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$464K increased profit* over 5 years 2021 ROI

2020

$116K investment 12 month break even*

2019

+ 2017

2018 RxSafe 1800

DIMINISHING REIMBURSEMENTS? Try something different—shown to have ROI in 1 year.

Get more. Do more. + Accuracy & Speed

“

Space Savings

Narcotics Security

Inventory Management

Paw Paw Pharmacy, Jim Clark, Co-Owner

*Values are estimates. Your savings may vary.

For more info: www.rxsafe.com | email: info@rxsafe.com | 877.797.2332

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

RxSafe 1800™ Robotic Pharmacy Workflow Automation and RxASP 20™ Retail Adherence Packaging by RxSafe With the RxSafe 1800 pharmacies can improve accuracy and speed; free up floor space; eliminate waste, theft, and diversion; and improve inventory management. The RxASP 20 takes retail adherence packaging to a whole new level — no more trays. President & CEO: William K. Holmes Founded: 2008

Employees: <100 Toll-Free Phone:

(877) 797-2332 (760) 593-7161 Address: 2453 Cades Way, Suite A Vista, CA 92081 Website: www.rxsafe.com Email: info@rxsafe.com Phone:

Company Background

RxSafe began operations in 2008. Many of the principal employees have been innovating together since the early 90’s at such companies as Pyxis, Omnicell, and DDN where they have extensively contributed to the advancement of automation in the pharmacy industry. RxSafe’s founder and CEO, William Holmes has authored over 50 U.S. patents.

Product Overview

Our RxSafe 1800 is the leader in automated, high-density robotic storage and retrieval of stock bottles. It represents an evolutionary leap in pharmacy automation technology because it goes beyond open shelf and drawer-based systems. Unlike vial filling robots that hold a small percentage of your formulary, an RxSafe system can securely hold virtually all of your oral solid stock bottles. When you’re busy, the RxSafe 1800 system really shines. Users report that a single operator can routinely fill at an effective rate of over 100 scripts per-hour. If your space is tight, or there’s better use for the space, RxSafe is the solution. In a 3-tower system up to 5,400 stock bottle containers fit in 40 square feet of space. Technology sets our retail automated strip packager, the RxASP 20™ apart — it takes oral solid packaging to a whole new level. Supporting unit dose and multi-med packaging with no more trays or down time to load trays. No more errors from hand filling trays. No more remote filling stations. With a fill rate of 50 multi-dose pouches per-minute, the RxASP has the highest speed and the highest dose count per pouch industry wide. This means one pouch per med administration time.

Features & Options

n RxSafe 1800 Accuracy. Efficiency. Security. With only one technician and one pharmacist, virtually every pharmacy, every day can fill all prescriptions without extra filling staff. And, with one open bottle at a time, there’s less chance for error, no wasted inventory, and no narcotics theft. In fact, the RxSafe 1800™ is so secure it’s been approved by the U.S. Department of Defense for CII narcotics storage and dispensing.

With the RxSafe 1800, inventory is always 100% accurate because it stores stock bottles behind locked doors and forces workflow at one station without the added expense of other software or hardware. Remote Stock Management is another standard feature of the RxSafe 1800. n RxASP 20 The RxASP 20™ makes starting a retail adherence packaging program a breeze. Our strip packaging offers your pharmacy customers a convenient medication solution. This alternative simplifies the cumbersome med management of vials and blister packs. Our “hi-fidelity” pouch printing allows you to customize the strip packages with the most versatile options on the market, including your pharmacy’s logo, instructions, and patient medication info. With the “easiest-to-open” pouches, the RxASP 20 overcomes the problems with competitive pouches when it comes to ease-of-use. Plus, it has the lowest operating cost, as well as the lowest consumables cost in the industry. Why? Automatically and dynamically, the RxASP creates a single or multi-dose pouch size that exactly fits the contents for every pouch — saving material and time. No machine configuration required. What really stands out? This is the only strip packager with optional, built-in vision inspection. More importantly, machine inspection happens “real time” in a single workflow step without a secondary machine. Designed to be modular and scalable, the RxASP line has the smallest footprint of any strip packager on the market. If you’re looking to add retail adherence packaging to your pharmacy, let us help you make the transition. RxSafe offers a full marketing support program with options to get you up and running in no time. Including, web development, social media, search engine optimization (SEO), professional consultation, videos, marketing templates, and logo design — all at a lower cost than our competition.

Testimonial

“ Our primary goals for making this automation investment were to increase our workflow and inventory management efficiency so we could free up staff to spend more time and attention on clinical services and other revenue generating activities.”

— Eric Black, R.Ph., Owner, Mt. Vernon Medicine Shoppe

Additional Product Lines

RxSafe 900™; RxVault 1800™; RxVault 900™; RxASP 1000™; RxASP 600™; RxASP 300™; Pharmacy Design & Workflow Consulting

Ordering Information

To learn how your pharmacy can benefit from an RxSafe system, contact us by email at info@rxsafe.com, or call us at (877) 797-2332. SPRING 2017

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 17

The Right Prescription for Growth The Unprecedented Suite of Omnicell Adherence Solutions

Expanding Through Automation Automation for Suremed by Omnicell Multimed Adherence Cards

Guided Packing Software Color Consolidated Label and Cobrand Perforated Card

Improve Adherence with Mulitmed Cards Cold or Heat Seal Non-Perforated Adherence Packaging

Patient Management Tools Increase Script Growth with Time My MedsÂŽ Medication Synchronization

More than 1 Million Patients Enrolled

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Grow Your Business and Improve Outcomes With Omnicell Adherence Solutions Omnicell offers our pharmacy partners an innovative suite of solutions to improve patient engagement and medication adherence, resulting in healthier outcomes and reduced healthcare costs. President & CEO: Randall A Lipps Stock Symbol: OMCL Toll-Free Phone:

(800) 845-0053 (727) 576-6311 Fax: (727) 573-0507 Address: 2007 Gandy Boulevard North St. Petersburg, FL 33702 Website: www.omnicell.com/mts Phone:

Company Background

Inspired by care, Omnicell is a leading provider of medication adherence solutions for healthcare systems and pharmacies. With Ateb’s expanded software platform, including Time My Meds®, this shared portfolio supports the Omnicell mission of increasing patient access to medication adherence solutions to simplify management of chronic conditions, with the goal of improving outcomes in the value-based outcomes healthcare continuum.

Product Overview

Omnicell is uniquely positioned to offer its valued pharmacy partners an unprecedented suite of pharmacy-based patient care solutions to position them for long-term growth and sustainability. By combining the Omnicell portfolio of SureMed® medication adherence packaging and related automation with Ateb’s innovative and measurable patient engagement solutions, Omnicell enables its partners to adopt new methods of delivering coordinated patient care while increasing script growth and improving adherence and overall patient health outcomes. Within the Patient Management Access Portal (PMAP), pharmacies will be able to identify which patients need a specific intervention. Utilizing these critical sources of data, pharmacies can effectively and proactively help patients to drive healthier outcomes in an affordable manner. As the industry’s leading provider of pharmacy-based patient care solutions with over one million patients enrolled in its Time My Meds®, medication synchronization solution, Omnicell helps pharmacies better control their business and deliver maximized reimbursements, increased overall script growth, and reduced DIR Fees, while improving medication adherence.

Features & Benefits

• Increase medication adherence rates and PDC scores, resulting in better patient health outcomes. • Drive revenue through monthly patient visits that allow for additional patient engagement opportunities, such as immunization, medication reviews, and chronic care management programs. • Increase script growth while decreasing overall healthcare costs and streamlining pharmacy workflow. • Reduce delivery frequency for pharmacies who deliver medications to patients’ homes.

Additional patient engagement software solutions include: Immunizations, Pharmacy Line® Interactive Voice Response (IVR), Prescription Reminders, and Refill Notifications.

Multiple Medication Packaging Products

n SureMed® by Omnicell multimed adherence blister cards are designed to improve patient adherence by clearly organizing multiple medications in an easy-to-follow format that provides instant visual reinforcement of what to take and when. • Easy-to-understand, clearly marked day-of-the-week and time passes. • Tamper-evident, easy-to-puncture backing shows if medications were taken properly. • Booklet style provides ample real estate for branding and script label(s). n Omnicell’s easy-to-use Guided Packing Software lets pharmacies provide adherence packaging services quickly and with very little investment. Guided Packing is a cloud-based software solution that increases the accuracy of hand packing and includes a consolidated label for SureMed multimed perforated cards to help pharmacies provide caregivers and patients an easy way to improve medication adherence and overall health. • Guided interface provides a high level of confidence in packing accuracy. • Integrates with pharmacy management systems. • Consolidated label with patient information and medication dosing instructions. • Utilizes the SureMed® Class B certified perforated cards. • Ability to print pharmacy logo or coupon directly on the front of the card. n The Omnicell VBM 200F is the only automated pharmacy solution that efficiently and accurately fills and checks SureMed multiple medication blister cards. The VBM 200F ensures pharmacies have the competitive advantage to easily scale their business to improve adherence and patient outcomes today. Increase Revenue. Decrease Expense. Free up pharmacy staff and reduce operating expenses. • Throughput of 35-40 sealed and audited cards an hour. • Small footprint with ergonomic design; fits through a standard doorway. • Intuitive interface and ease of access for cleaning and maintenance. • Does not require compressed air. Accuracy You Can Trust. Unparalleled and proven vision technology to verify every medication for each individual blister before the card is filled. • Identifies and certifies medication based on size, shape, and color. • Manually added medications, including ½ tab and ¼ tabs, are added directly to the VBM and verified by the vision system prior to filling the card. SPRING 2017

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what’s the

difference?

Expertise. We were founded by pharmacists, and we’re led by pharmacists. We completely understand your operation, from back end to front of store. Let’s face it. We’ve walked in your shoes. Smith Drug Company. Differentiators.

1.800.572.1216 ext. 1230 smithdrug.com

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Smith Drug Company: HealthWise Innovative Solutions Powerful tools and strategies to help independent pharmacies grow and thrive.

President:

Jeff Foreman, RPh Founded: 1944 Toll-Free Phone: (800) 572-1216 Phone: (864) 582-1216 Address: 9098 Fairforest Road Spartanburg, SC 29301 Website: www.smithdrug.com

Company Background

Smith Drug Company (SDC) is a pharmaceutical distributor in the Southeast and Midwest dedicated to the growth and vitality of the independent pharmacy industry and long-term care segment. Since 1944, Smith Drug Company has been bringing the best people and technology together, always striving for excellence in customer satisfaction. Founded by pharmacists and still led by pharmacists, JM Smith — Smith Drug Company’s parent corporation — is South Carolina’s third-largest privately held company and was recently honored as one of the World’s Most Ethical Companies. Smith Drug Company recently merged with Burlington Drug Company, a family owned and operated wholesale distributor founded in 1891. Burlington Drug Company, located in Milton, VT, services independent pharmacies and long-term care facilities in New England and New York State. This merger has expanded Smith Drug Company’s footprint; together, the companies serve 31 states, Washington D.C., and the U.S. Virgin Islands.

Product Overview

n HealthWise Pharmacy Innovative Solutions • HealthWise Pharmacy Branding and Marketing: HealthWise Pharmacy Marketing Solutions provides a variety of programs and services that include direct to customer advertising. When you choose HealthWise Pharmacy, you choose an established brand that customers trust. Utilizing our signage, category directional signage, floor mats, and window decals will help establish a strong identity that will increase your visibility in the market, and ultimately, increase sales. • HealthWise Pharmacy Specialty Network: Gives local retail pharmacies access to training and programs to provide their patients with specialty pharmaceuticals. The demands and added pressures of this category can be mitigated through the support of the SDC team. • HealthWise Pharmacy Long-Term Care: Our LTC Solutions Program offers a comprehensive suite of long-term care solutions that go beyond wholesaling and supply. From an aggressive pricing program to cutting edge software solutions, your pharmacy will have the competitive advantage it deserves. A partnership with

SDC means a partnership with the most knowledgeable specialists in the LTC Industry. Our team is ready to provide guidance in obtaining lower pricing, higher reimbursements, and overall increased profitability. • HealthWise Pharmacy Consulting Solutions: HealthWise Pharmacy Consulting Solutions has a merchandising-360 element. A partnership with a leading merchandising firm ensuring pharmacies have the right products, in the right categories, at the right price, within the front-end of the pharmacy for the demographic mix of their communities. HealthWise Pharmacy Consulting Solutions also provides assistance to pharmacies in staffing optimization through the use of algorithms, as well as, to optimize workflow systems and automation to create efficiencies in a pharmacy. • HealthWise Pharmacy Generic Solutions: HealthWise Pharmacy Generic Solutions is a proprietary generic prescription formulary providing access to extremely competitive pricing on quality generic products. • HealthWise Pharmacy Intuitive Purchasing System (IPS): With the HealthWise Pharmacy IPS proper forecasting and inventory optimization tools, customers are able to maximize their profit and make purchasing decisions with ease. IPS Pharmacies are able to determine how much and what type of inventory should be maintained so that products are readily available for patients when they are needed.

Testimonial

Tom Mooney, RPh and Josh Harris, PharmD, are Smith customers “because of Smith’s willingness to share and take an interest in our business”, they shared. When Mooney’s Pharmacy, in Johnson City, TN, business began to plateau, their Pharmacy Business Consultant (PBC) assembled a team and scheduled an on-site meeting with Smith executives. Together, the team was able to get the pharmacy’s core business model back on track. Shortly thereafter, Mooney’s Pharmacy went to a 4.52 star rating, and their programs and services took off. HealthWise Pharmacy Consulting was the solution Mooney’s needed, and thanks to their PBC, they received the help they needed.

Trade Shows/Meetings Attended

Smith Drug Company hosts an annual trade show for their customers and vendors. The show provides a fun and unique setting for customers to meet with their vendors, place orders, and receive show specials. Customers, pharmacists, and technicians will have the opportunity to take a variety of CE Classes that are held onsite. This year’s show is July 21-23 at the Gaylord Opryland in Nashville, TN. Smith Drug Company is also very involved in industry and state conventions, such as NCPA, NACDS, and HDA. SPRING 2017

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Thought Leader Video Series

THOUGHT LEADER VIDEO SERIES

Pharmaceutical Return Processing in the Pharmacy Market Thierry Beckers, President & COO, and Adam Bottie, Vice President, Sales and Marketing for PharmaLink, discuss pharmaceutical return processing in the pharmacy market in a 12-part video series.

Healthcare Accreditation Programs in the Pharmacy Market Sandy Canally, RN, Founder and CEO, for The Compliance Team, discusses healthcare accreditation programs in the pharmacy market in a 12-part video series.

www.pharmalinkinc.com

www.thecomplianceteam.org

rxinsider.com/videos.php

THOUGHT LEADER VIDEO SERIES

Robotics, Pharmacy Management, & Innovation in the Pharmacy Market

Workflow in the Pharmacy Market

Mike Coughlin, Shafi Shilad, and Brian Glaves for ScriptPro, discuss robotics, pharmacy management, and innovation in this 12-part video series.

www.scriptpro.com

rxinsider.com/videos.php 22

rxinsider.com/videos.php

SPRING 2017

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

Duane Chudy, CEO of TCGRx, discusses pharmacy automation and the future of pharmacy workflow in a 12-part video series.

www.tcgrx.com

rxinsider.com/videos.php

Thought Leader Video Series

THOUGHT LEADER VIDEO SERIES

Full Line Distribution in the Pharmacy Market

Best Legal Practices in the Pharmacy Market Join Brian E. Dickerson, Esq., Partner, and Anthony J. Calamunci, Esq., Partner, for FisherBroyles, discuss best legal practices in the pharmacy market in a 12-part video series.

Jeff Foreman, RPh, President, for Smith Drug Company, discusses full line distribution in the pharmacy market in a 12-part video series.

www.smithdrug.com

www.fisherbroyles.com

rxinsider.com/videos.php

THOUGHT LEADER VIDEO SERIES

Automation in the Pharmacy Market William Holmes, President and CEO for RxSafe, discusses automation in the pharmacy market in a 12-part video series.

rxinsider.com/videos.php

THOUGHT LEADER VIDEO SERIES

Compliance in the Pharmacy Market Jeff Hedges, President and CEO, and Becky Templeton, Director of Business Development, for R.J. Hedges, discuss compliance in the pharmacy market in a 12-part video series.

www.rxsafe.com

www.rjhedges.com

rxinsider.com/videos.php

rxinsider.com/videos.php SPRING 2017

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2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

DOSIS by Manchac Technologies — Productivity Solutions for Blister Card Filling DOSIS solutions provide the most cost-effective and efficient methods in the LTC market for filling blister card prescriptions; products that reduce errors and lower labor costs by automating tedious manual processes.

President:

Monroe Milton

Director of Sales: Daren Burton Founded: 2006

Employees: <100 Toll-Free Phone:

877-MANCHAC (877-626-2422) (318) 442-3686 Fax: (318) 445-1268 Address: 1501-A Wimbledon Drive, Alexandria, LA 71301 Website: www.dosis.com Phone:

Company Background

Based in Louisiana, Manchac Technologies developed the DOSIS suite of products to improve pharmacy efficiency and accuracy. Manchac is a local word meaning “better way”, and we have built our company around the mission of providing better solutions and even better service to pharmacies. We are proud of the difference we have made over the past decade in the hundreds of pharmacies with which we have partnered. We are excited to continue to help pharmacies reduce their costs of production while providing higher quality services to their patients. Since our first robot sold in 2009, our DOSIS L60 robots have become the “go-to solution” for pharmacies wanting to improve singlemedication blister card operations. In the last few years, Manchac has broadened our offerings to include the DOSIS U60 unit-dose robot as well as printing and pre-pack productivity software to extend efficiencies beyond the automated filling and labeling completed within the robots. In 2017, we introduced the revolutionary DOSIS 360 solution for filling and checking multi-dose cards. In the years to come, Manchac will continue to enhance the performance of our proven products while delivering new, innovative pharmacy productivity solutions.

Product Overview

The DOSIS products each focus on three main objectives: 1.) reducing the opportunities for pharmacy errors by minimizing the human intervention required, 2.) reducing disorder in the pharmacy by providing automated, predictable, and repeatable processes, and 3.) lowering operating costs by reducing labor and eliminating non-valueadded activities for the pharmacy staff. All of the DOSIS products are driven by our powerful, highlyconfigurable software interface. Filling and printing activities can be routed, prioritized, and configured based on any data received from the pharmacy management software. For example, fill patterns (calendar, split-cards, etc.) and label templates can be adapted for different customer facilities or prescription types. DOSIS systems integrate seamlessly to help pharmacies complete daily and cycle prescriptions as well as prepack, first dose, and e-kit stock.

Product Descriptions

n DOSIS L60: The LTC industry standard for automated filling, sealing,

and patient-labeling of single-medication blister card prescriptions, each DOSIS L60 robot has monthly production capacity exceeding 15,000 blister cards. Using one-of-a-kind dispensing technology to eliminate the need for canister exchanges or on-site canister hardware calibration, DOSIS robots allow generic manufacturers to be changed without changing canisters.

n DOSIS C60: Adapted from the L60 design, the DOSIS C60 offers

identical functionality but is physically adapted for 3"x 9" cards commonly used for narcotics or to fit in med carts configured for strip-packaging. Each DOSIS C60 card holds up to 16 doses.

n DOSIS U60: Based on the L60 platform, DOSIS U60 adds the functionality of full unit-dose labeling within the robot. Each blister of each card can be printed with your requirements of NDC bar code, drug name and strength, lot number, expiration date, etc.

n DOSIS 360: For retail and LTC pharmacies, DOSIS 360 provides an

automated, controlled system for filling multi-med blister cards at a very low cost-of entry compared to any robot on the market. Various multimed card formats are supported, and a single technician working with DOSIS 360 can correctly fill, seal, and label multi-med cards for over 250 patients per month. Whether your pharmacy serves twenty-five or a thousand patients in multi-med cards, the DOSIS 360 system will grow with your business. DOSIS 360 is a complete solution that empowers the filling, sealing, labeling, and checking of multi-med cards while fitting into existing countertop work spaces.

n DOSIS mPAQ Printing: There are two primary aspects to DOSIS

mPAQ Printing: directional (or work zone) printing and med-pass printing. Directional printing can route labels throughout the pharmacy based on prescription data, medication location, etc. Med-pass (or time-pass) printing automatically highlights color-coded labels to match med-pass data and times for patients and their facilities.

n DOSIS Pre-Pack Manager: For pharmacies using pre-packs, DOSIS

Pre-Pack Manager significantly minimizes the inventory and reduces the labor required throughout the pre-pack process. Pre-Pack Manager automatically drives consumption and restocking of pre-pack cards via the DOSIS robots.

Ordering Information

For more information, call Manchac Technologies at (877) 626-2422, or email sales@manchac.com.

SPRING 2017

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CASE STUDY

Independent Pharmacy Increases Monthly Supplement Sales 233% in Four Months Using RMS’ Point-of-Sale Integration

John Hoeschen, R.Ph, Owner of St. Paul Corner Drug in St. Paul, Minnesota, and his team believe all it takes is spending two extra minutes with the patients. Two minutes that will transform your patient’s health, your bottom line, and quickly brand your pharmacy as the number one health resource in the community. “The biggest issue most pharmacy owners have is that they cannot get over the mindset where they believe their customers won’t pay for higher-quality, more expensive products. If you would have asked me twenty years ago if I could sell a $50 to $80 OTC product, I’d have said you’re crazy. Now, we sell it all day long by simply taking two minutes at the register to explain basic drug-nutrient depletion. We’re no longer in the same business as most retail stores, trying to sell 90-day supplies for $12.” Increasing Pharmacy Sales without Increasing Prescriptions Instead of focusing where the pharmacy is losing money, shifting your mindset to finding new non-prescription opportunities can reap significant results. In April 2016 when John expanded his Ortho Molecular Products supplement line, his team was filling 250 prescriptions per day and averaging $3,000 per month in supplement sales. After installing the FREE Ortho Molecular Digital Replete interface with his Retail Management Solutions (RMS) Point-of-Sale system in July, the products flew off the shelves, and his team began to see

CASE STUDY the power of starting a two-minute conversation, with sales hitting $10,000 per month by September. At a margin tipping 50 percent, John’s Ortho Molecular Products sales now translate to a $5,000 profit per month, which equates to over $1,000 per week, just by adding the Digital Replete interface to his RMS Point-of-Sale system. And, he didn’t increase his prescription volume! Month

Sales

April

$2,500

May

$3,000

June

$3,500

July

$3,500

August

$7,500

September

$10,000

“When RMS called me and said, ‘Hey, we’re

A Seamless Point-of-Sale Integration

thinking about integrating Ortho Molecular

When John’s team scans a prescription at the register, the RMS system searches for the drug, and if there is Replete information, it pops up on the screen and the clerk can print this information on receipt paper, prompting the team to discuss the program and how it can alleviate negative side effects.

Products with our POS system. Do you want to be a beta site?’ I immediately responded, ‘Yes, yes, yes – I’ve been waiting for something like this for ten, fifteen years. Absolutely.” John Hoeschen, R.Ph Owner of St. Paul Corner Drug St. Paul, Minnesota

“With an ‘in-the-moment transaction,’ that’s when you can get people to commit to something. After the fact, or two days later, it just doesn’t have the same punch. It’s easier to have the conversation when it’s about a prescription in their hands and they can pay for it immediately.” John shares that this interaction makes his customers comment, “Wow, I go to a great pharmacy. They’re doing what they’re supposed to be doing, they’re giving me great information.” This solidifies the relationships the team’s been building and cements it to a point where they won’t go anywhere else, even if it’s cheaper. Shifting the Mindset: Selling vs. Helping But like most independent pharmacy teams, it’s not always easy to confidently step into the space of making recommendations for supplements. No one enjoys selling, as it’s part of the psyche that if you are selling anything, you’re trying to get people to do something that isn’t in their best interest. Not to mention, it can be intimidating knowing that the patient could ask a question where you don’t know the answer.

www.rm-solutions.com

The problem is that you’re so busy avoiding selling that you’re often neglecting to provide customers with the value you have to offer as a highly-trained and skilled healthcare professional. In many cases, the patient doesn’t even know how to think about what you have to offer, much less know how to choose it. By shifting 27

CASE STUDY

your mindset from selling to helping, you can identify your patients’ needs and then educate them on what you can do for them and recommend relevant products, programs and services that will support them. It is always the customer’s choice whether or not to buy what you are recommending. And if you don’t let them know what you have to offer, you actually take away that choice. With prompts automatically appearing in the point-of-sale system, it mitigates the chance of forgetting to discuss the supplement while building the team’s confidence with the information printed in front of them. “A lot of pharmacies have allowed themselves to not learn about it, and that’s unfortunate because there’s enough good information now to educate yourself and to be able to provide that level of quality information to patients. Don’t get me wrong, I spent a lot of time learning stuff myself to be able to make recommendations, but then the reward is that the money follows. Your sales increase, profits go up and then your ability to help more people goes up because now you have more resources.” A Zero-Marketing Budget JOHN’S VIEWPOINT “RMS isn’t in the business of offering enhancements that really don’t mean anything to my business. At the end of the day, RMS is innovative. They are thinking out of the box – doing things that are different that allow me to continue to grow my business and to be successful in doing that. Without partners like RMS, that’s not possible. I know people complain about their particular software systems all the time – I rarely.”

With the Ortho Molecular line and RMS interface, John’s team no longer has to constantly chase new patients because his current ones don’t leave, they’re spending more money and they’re spreading the word to their friends and family. “It becomes a wildfire. I can’t tell you how many strangers just walk in now, and I literally have a zero marketing budget. They say either their practitioner or neighbor sent them because we carry this product line or because we’ll ask them questions.” Innovating for Better Business Decisions With nearly 50 percent of all adults taking at least one prescription and many leading to the depletion of critical nutrients, the intuitive RMS Digital Replete interface helps pharmacy teams start the conversation about reducing negative side effects, while boosting front-end nutritional sales and improving customer engagement. “As an RMS customer since 2002, I’ve experienced first-hand how they constantly look forward to the future, building a point-of-sale system that makes their customers’ lives run cleaner, smoother and more straightforward. They’re doing things that are innovative and allow me to continue to grow my business and to be successful. When they asked if I wanted to integrate a free digital nutrient depletion to my system, I said absolutely, I’ve been waiting for something like this for 15 years. From morning to night, it completely changed how I look at and run my business, and the decisions I make.”

To learn more about Retail Management Solutions and the Ortho Molecular Products’ Digital Replete interface, go to www.rm-solutions.com/ortho or call 1.877.767.1060. 28

How do you improve patient outcomes while increasing profitability?

With RMSâ&#x20AC;&#x2122; new integration with Ortho Molecular Productsâ&#x20AC;&#x2122; Digital Replete Software, you can accomplish both! Many commonly prescribed medications can cause drug-induced nutrient depletion. RMS can help you identify these potential nutrient depletions, offer pertinent nutrient depletion information, and display a supplement recommendation, all at the time the prescription is picked up.*

Looking for new ways to grow profits? Contact RMS today and take advantage of our POS expertise! Learn more at: www.rm-solutions.com/ortho

1.877.767.1060 | sales@rm-solutions.com | www.rm-solutions.com | Follow us on Facebook, LinkedIn and Twitter *with specific RMS system integrations

Software Integration. Patient Care & Compliance.

We Simplify Pharmacy Growth. Medication Management. Workflow Efficiency.

MedicineOnTime.com | 800-722-8824

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Medicine-On-Time Empowers Pharmacies to Simplify Complex Medication Regimens For more than three decades, Medicine-On-Time has been committed to improving patient quality of life through safe, accurate solutions to medication management. President:

John Kalvelage CEO: Guy Bryant Founded: 1984 Employees: 25-30 Phone: (800) 722-8824 Address: 500 N. Westshore Boulevard, Suite 620 Tampa, FL 33609 Website: www.MedicineOnTime.com

Company Background As one of the original companies in the medication synchronization and multi-dose medication adherence packaging market, Medicine-On-Time has spent the last three decades improving patient quality of life through safe, accurate solutions to medication management. Product Overview The Medicine-On-Time turn-key system offers proven, scalable medication management solutions that simplify medication regimens, grow pharmacy businesses, and enhance patient outcomes through improved medication adherence. As an industry pioneer with more than thirty years’ experience, Medicine-On-Time provides pharmacists with the tools and support necessary to realize their business potential. We serve a wide variety of pharmacy and facility clients and our integrated software, superior multi-dose packaging, robust workstation, and automation options allow them to expand their business and improve patient care.

Trade Shows/Meetings Attended • Northeast Pharmacy Show • AAP National Conference & Exhibition • The Western States Conference • Georgia Pharmacy Association Convention • 2017 Synergy Conference • Pioneer Rx Conference 2017 • McKesson ideaShare • ThoughtSpot 2017 • SoftWriters FrameworkLTC Users Conference • National Community Pharmacists Association Annual Convention GPO Affiliations • American Associated Pharmacies (AAP) • Compliant Pharmacy Alliance Cooperative (CPA) • Northeast Pharmacy Service Corporation (NPSC) • PBA Health • Rochester Drug Cooperative, Inc. (RDC) • Western States Pharmacy Coalition (WSPC) Ordering Information For more information on how to use Medicine-On-Time for your pharmacy, please contact your Medicine-On-Time specialist at (800) 722-8824.

Testimonials “ If anyone has an adherence program, they need a compliance packaging program. Medicine-On-Time is the most user friendly and cost-effective product on the market.” “ Pharmacists can integrate Medicine-On-Time into their workflow and services without making a huge investment, and have an actual piece of equipment to present to these care communities.” “ If you manage your workflow correctly, it [Medicine-On-Time] doesn’t take any more staff or staff time to accomplish what you need.” “You can increase business without increasing staff.”

— Tyler Jenema, Pharm. D. | Peninsula Pharmacy, Marquette, MI

SPRING 2017

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Guided by Innovation, Powered by our Customers

SuiteRx Intelligent Pharmacy Software

LTC

RETAIL COMPOUNDING

340B

SPECIALTY

KEY FEATURES * Enhanced Communication for Improved Patient Adherence * Reduced Workflow Disruption with Easy Edit Ability * Easy Access to Responsive Client Support * SuiteRx University Online Pharmacy Training * Mobile Delivery and eSignature Capture * Advanced Compounding Workflow * Document Management * Cycle Fill Management * Adherence Reporting * Shipping Integration * Custom Reporting

307 S. Jupiter Rd., Suite 205, Allen, TX 75002 916-242-8779 Ext. 4 sales@suiterx.com www.suiterx.com

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Intelligent Pharmacy Software (IPS) From SuiteRx — Empowering Pharmacy Innovation SuiteRx Intelligent Pharmacy Software (IPS) is a comprehensive pharmacy management system developed by pharmacists and our customers to efficiently manage pharmacy operations. If you desire an all-inclusive pharmacy software solution at an affordable price without sacrificing quality, then SuiteRx is for you! SuiteRx IPS is guided by innovation, powered by our customers.

President & CEO: Nicholas Zener,

Pharm.D., M.S.

Founded: 2008 Employees: 50+ Phone:

(916) 242-8779 Fax: (972) 559-3156 Address: 307 S Jupiter Road, Suite 205 Allen, TX 75002 Website: www.suiterx.com

Company Background

SuiteRx is a pharmacy software vendor addressing the needs and challenges presented in the independent and small chain pharmacy market. Although relatively new to the marketplace, SuiteRx Intelligent Pharmacy Software (IPS) has been catering to pharmacies across the country. SuiteRx continuously stays ahead of the competition when it comes to functionality, offerings, and cost. The ability to perform as such is due to the agility, quality employees, and responsiveness that comes with being a smaller organization. SuiteRx has been able to advance along with industry trends to ensure our clients have the tools they need to provide the best experience for their patients and staff. The SuiteRx team continues to learn and grow with their clients to develop a great experience and ultimate software solution. SuiteRx is Empowering Pharmacy Innovation.

Product Overview

Developed by pharmacists, for pharmacists, our IPS program enables independent and small chain pharmacies to use state-of-the-art technology to better meet the needs of their customers and increase speed and accuracy in the pharmacy. With retail, long-term care, specialty, compounding, 340B, and combo versions of the software, IPS is a comprehensive solution, that integrates document management, delivery, POS, inventory management, web portal capabilities, and compounding into one seamless application. • Web Portal: Allows facilities and doctors to request refills and print MARs online. Pharmacists are able to increase patient adherence by enhancing communication between facilities, pharmacists, physicians, and families. • Paperless Faxing Functionality: Cuts down on prescription processing. Electronically send, receive, edit, and link faxes to specific patients and prescriptions. • Built-in Cycle Fill Capabilities: With one mouse click, automatically fill and bill groups of patients on a set schedule (e.g., monthly, weekly).

• Handheld Mobile Delivery: Track deliveries and capture signatures with our fully integrated application. • Inventory Tracking: Ability to monitor inventories in real-time and send electronic PO’s when drugs reach their specified reorder levels.

Features & Options

• Enhanced Communication for Improved Patient Adherence • Reduced Workflow Disruption With Easy Edit Ability • SuiteRx University Online Training Programs • Mobile Delivery With E-signature Capture • Advanced Compounding Workflow • Patient Mobile Application (MRx) • Business Intelligence Dashboard • Document Management • Customizable Reporting • Insurance Audit Module • Cycle Fill Management • Multi-store Capability • Adherence Reporting • Shipping Integration

Testimonial

“ SuiteRx is the best pharmacy system on the market. The system allows us to cover all bases in one package. Document management, online ordering, electronic and paper MARs, statements, electronic exchange of delivery information, and unlimited reporting options are available at our fingertips. In addition, the system is so easy-to-use, it makes training much easier than it was with our old system. SuiteRx has become the most valuable tool in our toolbox!”

— Paul M. O’Leary, General Manager, Parkview Health Services, LLC

Key Business Partners

PointClickCare, SureScripts; SureScripts LTC; PrescribersConnection; Asembia; AutoMed; Parata PacMed; TCGRx; Medicine on Time; Dispill; DOSIS; Synmed; RxSafe; Pyxis; Cubex; MedDispense; Talyst; ScriptPro; ParataRDS; Parata Max; Innovation; Kirby Lester; RxMedic; QuickMAR; Yardi; Eldermark; Extended Care Pro; CaraSolva; AccuFlo; Zirmed; IMS Health; Symphony; VFI; AR Proactive; CoverMyMeds; RxPertise; and many more!

Markets Served

Retail; Compounding; Long-term Care; Specialty; 340B; Combination

Ordering Information

Email: sales@suiterx.com Phone: (916) 242-8779 (916-ChatSRx) Fax: (972) 559-3156 SPRING 2017

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 33

PHARMACY SOFTWARE FOR

PHARMACY SUCCESS

ENHANCE PATIENT CARE

IMPROVE PROFITABILITY

INCREASE PATIENT SAFETY

“I love the way Liberty developed a workflow queue system so we can find where a prescription is in the process.” JIM HRNCIR, Owner, Pharmacist, Las Colinas Pharmacy

“What I really like about them is if we have something that isn’t working for us, we can call them and say what can you guys do to help us do it better.” STACHIA BAXTER, Pharmacy Manager, Roanoke Pharmacy

“The system is user friendly and because every pharmacy is different, they will customize it to your needs.” JUDY HARRIS, Owner, Pharmacist, All-Care Pharmacy

www.libertysoftware.com or call us at 800-480-9603

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Pharmacy Software for Pharmacy Success by Liberty Software A pharmacy management solution that helps community retail pharmacies enhance customer service, improve profitability, and increase patient safety.

Founded: 1987 Toll-Free Phone:

(800) 480-9603 Phone: (817) 488-4612 Fax: (817) 488-2861 Address: 3205 E Southlake Boulevard Southlake, TX 76092 Website: www.libertysoftware.com

Company Background

Liberty Software is an independent software company serving retail pharmacies across America. We develop software and technology that helps community pharmacies be successful in today’s marketplace. At Liberty Software we work hard to make sure our pharmacies are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.

Product Overview

Here at Liberty, we believe that we have created a revolutionary pharmacy software platform. Why do we say that? It’s not just the technology, although it is built on Microsoft’s newest technology. It’s not just the feature list, although it is comprehensive. More than anything, we believe that it is the user experience. Prescriptions can be filled quickly and accurately. Many pharmacists have told us it is the easiest system they have ever used.

Features

• Flexible Workflow to Fit Your Pharmacy • Proactive Patient Adherence Tools • Five Star Dashboard • Auto Refills • Extensive Compounding Toolset • Advanced Bin Management • AWP Reclaim to Rebill Outdated AWP Scripts • Manufacture Coupon Management • Inventory Control Made Easy • Simple Accounts Receivable • Insurance Audit Report • User Customizable Prescription Labels • Monitor DIR Fees • Pharmacy Task Management • Document Management • Flexible DataViews to Drill Down on Data • Integrated Pharmacy Point of Sale • Modern Payment Processing Including EMV and ApplePay • Pseudoephedrine Real-Time Monitoring • Cloud Powered Multi-Store Management

Testimonials

“ Liberty Software is easy-to-learn, has lots of great user options and the support is phenomenal!”

How long does it take to teach new employees how to operate your existing pharmacy software? Pharmacies using Liberty have found that new employees can often begin filling scripts immediately, with little to no training. It’s just that simple. A well-designed pharmacy system should make your employees more productive and happier. When you do need help, it’s only a phone call or mouse click away.

Benefits

• Organize Your Pharmacy • Fill More Scripts Without Adding Staff • Improve Customer Service • Streamline Your Workflow • Manage and Improve Profits • Increase Patient Safety

— Brian Erickson, Freedom Pharmacy

“ I have been with Liberty for a number of years and they have kept up with our industry. I would recommend them to any independent.”

— Scott Palmer, A&P Pharmacy

“ We really enjoy the point of sale system. It has given us absolute accountability. The delivery features and signature capture has really made life easier for us.” — Bill Mattson, Ballin Pharmacy

Pharmacy Point of Sale Built In

For your pharmacy, point of sale software needs to be more than cash drawer management for your front-end. For your patients, it should enable your staff to provide better service. For you, it should result in better accountability, assistance with HIPAA compliance, and improved pharmacy management. These are values that not just any point of sale package can deliver. That’s why we developed ours from the ground up, designed especially for community pharmacies’ needs. Liberty’s point of sale is not simply an add-on to your pharmacy system, but a completely integrated solution. SPRING 2017

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 35

NEW! Great tasting, clinical hydration. Up

75%

less sugar and Lasts 30 days after opening!

Suitable for all ages

4x more

electrolytes* *than the leading sports drinks

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Introducing Hydralyte — Great Tasting, Clinical Hydration for All Ages Hydralyte offers appealing, medically effective oral rehydration solutions in a wide range of great tasting flavors and formats. President & CEO: Charles Whiting Founded: 2016 Employees: 10+ Stock Symbol:

Privately Held Corporation Toll-Free Phone: (844) 301-2109 Address: 139 Main Street Cambridge, MA 02142 Website: www.hydralyte.com

Company Background Before coming to the United States in 2016, Hydralyte was a market leader and one of the most trusted suppliers of rehydration electrolyte products in Australia. Hydralyte’s current management team possesses a depth of knowledge and experience ranging from pharmaceutical manufacturing to marketing leading brand names in the consumer packaged goods industry. Much of Hydralyte’s success is due to its commitment to manufacturing products with the highest standards of quality while maintaining appeal to both health professionals and consumers. Product Overview Hydralyte is a scientifically formulated oral rehydration solution for the prevention and relief of dehydration. In accordance with the World Health Organization guidelines for oral rehydration therapy, all products in the range contain the correct balance of glucose and electrolytes required for rapid rehydration. Hydralyte works by replacing fluid and electrolytes lost due to vomiting, diarrhea, fever, and heavy sweating. In the United States, Hydralyte is a medical food, meaning it is a food formulated to be used under the supervision of a healthcare professional for the dietary management of dehydration.

Key Customers • Rite Aid • HEB • Giant Eagle • AmerisourceBergen • Cardinal • McKesson • And many other drug wholesalers! Markets Served • United States • Canada • Australia • New Zealand Trade Shows/Meetings Attended Hydralyte will attend a wide variety of events in 2017, including the NACDS Total Store Expo, various ECRM shows and health care professional events. By doing so, Hydralyte will reach over 40,000 health care professionals at events such as the American Pharmacists Association Annual Meeting. If you order through a distributor, come find us at the AmerisourceBergen, Cardinal, and McKesson trade shows! Ordering Information

Contact your Emerson Healthcare representative or Hydralyte directly by email at info@hydralyte.com or call us at (844) 301-2109.

Features & Options • Great tasting, clinical hydration. • Up to 75% less sugar and four times more electrolytes than the leading sports drinks. • Suitable for all ages. • Wide range of flavors and formats, including pre-made liquid solutions, effervescent tablets, and powders. • Pre-made liquid solutions last up to one month in the fridge after opening.

SPRING 2017

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 37

CASE STUDY Software-Integrating Platform Boosts Pharmacy Efficiency and Revenue

Pick low-hanging fruit: For McDonough, providing immunizations is perhaps one of the easiest opportunities out there. ~ Randy McDonough, B.S, PharmD, CGP, BCPS

PRIMARY INTENDED OUTCOME(s) Dwindling profits and the shift towards more clinically focused care prompted community pharmacists to identify new opportunities to expand services, practice at the top of their license, and optimize patient outcomes — all of which translated into additional revenue streams. Leveraging the right technological solutions plays a key role in enabling pharmacies to transition to a more comprehensive approach to patient-centered care. “We didn’t have a clear crystal ball, but we had a pretty good idea that pharmacists, at some point, were not going to be paid for the product. It’s going to be about the service they provide,” said Randy McDonough, B.S., Pharm.D., M.S., CGP, BCPS, FAPhA, Director of Clinical Services and Co-Owner of Towncrest Pharmacy in Iowa City, IA and Solon Towncrest Pharmacy in Solon, IA.

BACKGROUND Randy McDonough and his partner Mike Deninger are at the leading edge when it comes to community pharmacies improving patient care through clinical services. McDonough oversees the development, implementation and quality assurance of clinical services including Medication Therapy Management (MTM), nursing home consultation, wellness screenings, immunizations, and adherence services. He is also board certified in geriatrics and as a pharmacotherapy specialist. McDonough’s work in MTM extends to helping implement these services within the Iowa Medicaid Pharmaceutical Case Management Program. “Today, our pharmacy is making 2 to 3,000 clinical interventions collectively every month, and we have anywhere between four to six pharmacists at a time within the practice,” said McDonough. Software solutions play a critical role in enabling pharmacies to deliver patient care. The two key solutions leveraged by Towncrest making it possible to deliver better patient care include

www.mckesson.com

CASE STUDY “Delegate as many nonclinical tasks to technicians as possible. This improves efficiency and allows pharmacists more time to devote to clinical interventions.” Randy McDonough, B.S, PharmD, CGP, BCPS Director of Clinical Services and Co-Owner of Towncrest Pharmacy in Iowa City, IA and Solon Towncrest Pharmacy in Solon, IA

Wellness Center • Cholesterol Screening • Blood Glucose Screening • A1C • BP Screening • Height and Weight • BMI

Pharmaserv and PharmClin. McKesson’s Pharmaserv application has been Towncrest’s chosen and trusted pharmacy management system for years. Towncrest relies on Pharmaserv to help fill prescriptions, adjudicate claims, and document dispensing activities. It features a flexible and user-friendly interface that helps McDonough gain insight and efficiently manage operations. PharmClin, a proprietary software that identifies patients needing clinical interventions, is McDonough’s and Deninger’s brainchild. Both former faculty at the University of Iowa College of Pharmacy, the clinicians developed the software to address patients’ needs while streamlining dispensing logistics. It is a dual-function documentation tool that allows pharmacists and staff to identify and document clinical interventions, improve prescriber communication, and collect clinical data from prescribers and vendors.

THE CHALLENGE: SMOOTHING INTERTECHNOLOGICAL CROSS-TALK For clinical services, identifying the right opportunity at the right time is the key to taking advantage of the golden moment when the patient is in the pharmacy. Having to log into and check multiple applications and websites for each patient increases staff labor, decreases efficiency, hinders patient engagement, and limits opportunities for clinical interventions. In addition, the lack of universally accessible electronic records limits community pharmacists’ access to complete patient health information. Pharmacy staff must rely on multiple electronic resources—many of which fail to generate cross-talk between platforms. This burden only intensifies obstacles already plaguing community pharmacists as they struggle to generate revenue in a climate where profits continue to plummet. Despite their major strides resulting from the use of Pharmaserv and PharmClin, increasing their options to provide further types of clinical engagements still remains an opportunity for Towncrest pharmacists.

EMPLOYING TECHNOLOGY AS VEHICLE TO OPTIMIZE PATIENT CARE To augment their existing software, McDonough and Deninger discovered Clinical Programs Solution (CPS) — a McKesson-crafted platform that gives pharmacists the flexibility to add or build clinical programs based on patients’ medical conditions and a business’s revenue goals. Of equal importance, CPS increases workflow efficiency by enabling multi-software cross-talk. “What’s nice about PharmClin is that it does communicate with Pharmaserv, and that’s why we’re excited about CPS,” McDonough said. “It really gives us access to three systems so we’re able to help document patient interactions with pharmacists through that system.” McDonough feels McKesson’s multi-software integration capabilities have enhanced the quality and expansion of his practice. Towncrest’s partnership with McKesson, the combination of Pharmaserv and Clinical Programs Solution (CPS), and McDonough’s and Deninger’s proprietary PharmClin solution are all proving highly beneficial to improving patient care and maximizing revenue.

www.mckesson.com

CASE STUDY Towncrest Pharmacy Clinical Services

“We have evolved CPS into a good tool for our technicians to document some of the things that they’re seeing, too, so that information can be passed on to the pharmacist.”

• Med Check Program

Expanding the level of patient care in his pharmacy is crucial to financial success, McDonough said. “You become an effective manager of your resources to where now, the whole financial metrics have to change, too,” McDonough said. “Compared to another pharmacy that may have the same volume of prescriptions that I do, my percent payroll to total sales is totally [askew]. It’s because we’ve now invested in our practice providing services,” he explained.

• Medication Adherence Program • Medication Synchronization Service • Super Synch Service • Immunizations (Influenza, Pneumococcal Vaccines, Tdap, and Zostavax) • Pharmaceutical Case Management • MTM • Nursing Home Consulting • CPAP Service/Education • Ostomy Consultations • Drug Information Service • Compounding • Employer-Based Health Screenings • Diabetic Shoes • Compression Stockings • Durable Medical Equipment (DME)

Specialized Focus • Mental Health • Wellness • Geriatrics • End of Life/Palliative Care

Software integration, using CPS, also helped the pharmacies expand their medication therapy management (MTM) services beyond third parties routinely used in many community pharmacies: They serve group homes and patients with traumatic brain injuries and intellectual disabilities. McDonough and his colleagues also provide many other services, including: drug information, nursing home consultations, and medication synchronization. McDonough believes diversifying payers generates additional revenue, as well. For example, he and his team forged relationships with numerous group homes to provide medication reviews. They also manage 600 to 700 beneficiaries for a payer. Each relationship carries a different payment structure. Towncrest and Solon Towncrest have also formed other community-based partnerships. They offer compliance packaging assistance for a community mental health clinic. Known as the “Medication Adherence Program” or “MAP”, McDonough and his team work with psychiatric patients to improve their adherence. As a result, the clinic now has Towncrest manage its patients who are taking long-acting antipsychotics and refers additional patients to McDonough’s team.

THE FUTURE Looking forward, McDonough sees tremendous opportunity for McKesson’s CPS platform to increase external vendor synchronization. Recognizing the challenge of rising costs for software and other tools to continue revolutionizing community practice, McDonough offers these words of advice to fellow colleagues seeking to expand their practice by recruiting technology and value added services: “It’s not like we created these services overnight,” he revealed. “These are things that have evolved in the past decade, but all these services are functioning on their own and providing new income and new revenue for us.” McDonough feels McKesson’s Clinical Programs Solution and Pharmaserv will enhance the clinical services that Towncrest has put in place, helping to more efficiently identify new patient intervention opportunities. Taking advantage of the crosstalk now available between the three systems, Towncrest can continue to improve patient care and grow the business through the delivery of even more clinical services.

www.mckesson.com

Pharmacy Systems

OUR CLINICAL

PROGRAMS

SOLUTION

CAN TAKE THE PRESSURE OFF

YOUR BUSINESS. We realize that in today’s highly competitive healthcare environment, pharmacies are under intense pressure to deliver clinical programs to address customers’ specific medical conditions. Health is on the way from McKesson. Our Clinical Programs Solution is a customizable tool that can help you drive patient outcomes, increase reimbursements and improve adherence while boosting your bottom line. Find out more about how we can help at betterpharmacytech.com/clinicalsolutions

Preceptor Recognitions

Thank You Preceptors! Congratulations IPPE II Preceptor of the Year, Kaitlyn Prininski! The Pharmacy Program at Manchester University College of Pharmacy, Natural and Health Sciences awarded our first Preceptor of the Year awards in spring 2016. We would like to announce Kaitlyn Priniski of Memorial Hospital of South Bend as our inaugural IPPE II Preceptor of the Year recipient. The student nominating Kaitlyn wrote:

“My experience at this hospital was truly a fulfilling experiencing because of my preceptor. The preceptor was helpful from the very beginning... On the first day, I felt very welcomed and immediately was oriented with the hospital and staff... The preceptor created a schedule for me that best suited what I really need to see in the behind the scenes of a hospital. My schedule was very well-rounded in that I met different pharmacists in different settings... Even though I have over 8 years of hospital experience, my rotation experience truly filled in the gaps of many things I have never seen or experienced before in both hospitals I have worked in and it truly painted a more rounded picture of the endless possibilities within a field of pharmacy. I am very thankful for this amazing experience.”

The following colleges and organizations would like to acknowledge and thank the following preceptors for their hard work and dedication.

MCPHS University Thanks Christine Neveu-Beattie, RN and Michelle Lessner, RN

MCPHS University Office of Experiential Annual Preceptor Appreciation Seminar was held on September 8, 2016, in Westborough, MA. There were over 170 preceptors in attendance. A new award, Excellence in Interprofessional Education, was presented to the VNA of Manchester and Southern NH, by Nicole Carace, Pharm D, MCPHS University Faculty Coordinator, Manchester campus. The award was initiated to recognize preceptors who provide the opportunity for students to learn about, from, and with other healthcare professionals and students of healthcare professions, and presents invaluable learning opportunities for future pharmacy practitioners. Selection is based upon the preceptor’s commitment to engaging their students in interprofessional collaborative practice as documented through the student’s completed Interprofessional Education (IPE) assessments. APPE students visit patients with healthcare professionals (nurses, physical therapists, and occupational therapists) and provide medication reconciliation, drug information, and education to patients. Accepting the award were Christine Neveu-Beattie, RN and Michelle Lessner, RN.

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Recipients receive a trophy and an 18 month membership to the Indiana Pharmacists Alliance. Their names are also added to a plaque displayed in the Experiential Education office. We would like to thank all of our preceptors for their hard work and dedication to our students. We appreciate you!

LONG-TIME SCHOOL OF PHARMACY PRECEPTOR RECEIVES NATIONAL RECOGNITION The University of Maryland School of Pharmacy congratulates Dr. Peter Mbi, PharmD, owner of Global Health Pharmacy in Laurel, MD, for being selected for the Master Preceptor Award from the American Association of Colleges of Pharmacy (AACP) for 2016. Dr. Mbi has served as a preceptor for the University of Maryland since 1990, is a two-time recipient of the School’s Preceptor of the Year award and is Dr. Peter Mbi, PharmD, owner of Global Health one of the school’s most popular preceptors. Pharmacy in Laurel, MD He is one of more than 800 preceptors who provide exceptional educational opportunities for the school’s students. His students consistently give him glowing evaluations, for both his knowledge of and passion for the profession of pharmacy. He starts by determining what his students know, and builds upon that knowledge throughout the rotation. Many of his students maintain connections to him throughout their careers. Dr. Mbi has stated that he is incredibly blessed to have been selected as one of AACP’s master preceptors, but he also acknowledges the efforts of faculty in shaping the education and skillsets of his students. He also confesses that while he is teaching, he learns much from them. The University of Maryland School of Pharmacy is honored to include Dr. Mbi as one of its preceptors, and looks forward to working with him for years to come.

Preceptor Recognitions

Robert Smith

Faculty Preceptor of the Year Dr. Sheron Chen

2016 APPE Preceptor of the Year

The mission of Roosevelt College of Pharmacy is to embrace a patient centered approach to learning that will graduate pharmacists who are competent, committed, and compassionate. The Office of Experiential Education is fortunate to have an outstanding group of Clinical Faculty who precept our Advanced Pharmacy Practice Students on their rotations and ensure that the College of Pharmacy is living their mission. At the Class of 2016 Awards Banquet in May, Dr. Sheron Chen received the very first Faculty Preceptor of the Year award. Dr. Chen recently completed her first year as a faculty member at Roosevelt College of Pharmacy. Her clinical site is Elmhurst Clinic, which is an Ambulatory Care Clinic. She has been acknowledged by her students as an exceptional preceptor who takes the time to work with students in areas that are challenging to them. Dr. Chen is an educator who is encouraging, positive in feedback, and enthusiastic. Her students are all in agreement that she goes above and beyond, while always having the best interest of the students that she precepts.

Wingate University School of Pharmacy is proud to recognize Robert Smith as our student-selected 2016 APPE Preceptor of the Year. Dr. Smith serves as the Director of Clinical Services for Neil Medical Group in Mooresville, NC, and has served as a dedicated WUSOP preceptor for the last 3 years. Dr. Smith holds both the Board Certified Pharmacotherapy Specialist (BCPS) and Certified Geriatric Pharmacist (CGP) credentials. He is recognized as a Fellow of the American Society of Consultant Pharmacists (FASCP). He has also been honored with the Omnicare Clinical Manager’s Award. Students praised Dr. Smith for his extensive knowledge base and detailed approach to precepting. When describing the rotation experience with Dr. Smith, the following comment was written by a student.

“

Robert Smith

This has probably been the most challenging and rewarding rotation I have had thus far. Robert is extremely professional, knowledgeable, and courteous; a role model in the field. Conversations with Robert one-on-one helped me to gain a better understanding of the field, his professional experience, and thought processes for therapeutic decisions regarding patients.”

If you are interested in becoming a Wingate University preceptor and would like information, please contact: Wesley Haltom, PharmD - APPE Director 704-233-8343 | wrhaltom@wingate.edu

If you are a pharmacist interested in becoming a RUCOP preceptor for introductory and advanced experiential education, please contact: Joan Hardman, BPharm, RPh | Director of Experiential Education (847)330-4508 | jhardman02@roosevelt.edu www.roosevelt.edu/pharmacy

Lisa Dinkins, PharmD - IPPE Director 704-233-8348 | l.dinkins@wingate.edu

Thank you to our 2016 Paloni Preceptors of the Year!

Ian Hollis Pharm.D.

“ We cannot always build the future for our youth, but we can build our youth for the future.”

Health-System Preceptor of the Year

— Franklin D. Roosevelt

Preceptor for nine years - Mentored over 50 students

On behalf of the faculty and staﬀ at Southern Illinois University Edwardsville School of Pharmacy, the Experiential Team would like to extend a sincere thank you to all of those who serve as preceptors and mentors for our students and help in shaping the future of the profession of pharmacy. The commitment of your time and sharing of your knowledge, skills, and experience is an invaluable asset in preparing the next generation of pharmacists.

Student Comment

“Dr. Hollis’ ability to ask a series of questions to allow a learner to reason through an answer, rather than simply lecturing, results in an unparalleled learning experience.”

Amy Bias, Pharm.D. Community APPE

Amy Sauls

Maria Chianta, Pharm.D., MSL Non-Patient Care Elective APPE

Pharm.D.

Jim Hok, Pharm.D. Community IPPE

Community Preceptor of the Year

Kate Petkewicz, Pharm.D., CDE Patient Care Elective APPE

Preceptor for four years - Mentored 30 students

Student Comment

Brandi Strader, Pharm.D., BCPS Health System IPPE

“I truly felt that Dr. Sauls was 100 percent dedicated to my month at campus health... She is a kind, effective and dedicated preceptor who is fully worthy of recognition for her time and effort invested in student learning.”

Ashley Thais, Pharm.D. Alternative IPPE Matt Vogel, RPh Health System IPPE

If you are interested in becoming a preceptor for SIUE School of Pharmacy, please call us at (618) 650 5126 or email eeoﬃce@siue.edu -

Want to join the preceptor team at the University of North Carolina at Chapel Hill? Please contact Kim Leadon at 919-966-3023 or kim_leadon@unc.edu. 16-007

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SINGLE RETAIL SOLUTION FOR PHARMACIES POS for prescriptions & other items Interface with dispensing systems Interface with wholesalers Pickup or delivery options HIPAA Notice of Privacy Policy Rx Logs IIAS for FSA Appriss® NPLEx™ MethCheck Electronic Signature Capture Targeted email campaigns Loyalty programs Integrated E-Commerce

EXCLUSIVE PROMOTION 20% off initial software licenses. Learn more by visiting:

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2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Pharmacy Retail POS With Rx Dispensing Integrations RetailSTARx is a leading retail software for single and multi-store pharmacies that manages every aspect of your pharmacy in a single platform — POS, dispensing and wholesale integrations, prescription delivery, compliance, CRM, e-commerce, and more.

Director, Marketing: Michele Salerno Founded: 1983

Employees: <200 Phone:

(714) 338-0200 Fax: (714) 241-9893 Address: 17075 Newhope Street Fountain Valley, CA 92708 Website: www.camcommerce.com/20Ways

Company Background

CAM Commerce Solutions was founded in 1983. Throughout time, we have continued to develop, market, install, and service highly integrated retail management and payment processing solutions for pharmacy retailers. These integrated solutions include: point-of-sale, electronic payment processing, inventory management, e-commerce shopping cart, customer management, mobile applications, and extensive management reporting. We have a variety of products and services that address the automation needs of the pharmacy industry. At CAM, we know service and ongoing updates to the software are important considerations in the purchase of a software system. It is important to know that the company behind the product will be around to protect and enhance your investment. CAM has more than 100 employees dedicated to improving our products and serving our customers. We offer phone support seven days a week, and ongoing program enhancements. Now, we bring even more experience to our team with Celerant Technology Corporation. Celerant Technology’s acquisition of CAM brings to the table 10 years of reputable experience. Regardless of the size of your business, we have a solution for you!

Product Overview

CAM’s multi-channel solution has been automating pharmacies for over 30 years, maximizing on the technology needed to control inventory and streamline retail pharmacy processes. CAM meets or exceeds all industry standards and regulations while offering exceptional service and state-of-the-art technical support. The POS software for pharmacies from CAM Commerce Solutions interfaces in real-time to pharmacy systems. Our software gathers signatures for pseudoephedrine, Rx signature logs, and the HIPAA Notice of Privacy Policy (NOPP), and integrates this with our POS system for easy reference, reporting, and auditing. We offer a complete customer management program with

frequent buyer clubs, gift cards, email campaigns, and more. We also offer an offline delivery application which can be used with any tablet as well as fully integrated e-commerce. Supported dispensing systems include: WinRx (Computer-Rx), Rx30, EnterpriseRx (McKesson), ScriptAssist (RS Software), The Compounder (PK Software), GuardianRx (CarePoint), Suite Rx, QS/1, and Custom Barcodes. Whether your pharmacy falls under the 90% exemption rule or requires an IIAS approved system, we have you covered. CAM is the leader in ensuring that pharmacies are compliant with IRS legislation. RetailSTAR’s all-in-one retail management system includes: inventory management, automatic ordering, customer management, and advanced reporting. RetailSTAR offers a very powerful custom report generator that allows users to create reports that make sense for their unique business — not limited to end-of-month/end-of-year. In addition to the custom report generator, the system also has dozens of very useful “canned reports” which can be printed or displayed in an easy-to-read Windows-style format. You will no longer have to purchase third party tools to get the advanced reporting you require. RetailSTAR’s on-board reporting tools are designed to give pharmacies the flexibility and power they need for managing their retail operations. To learn more about our pharmacy solution or to see a demonstration, contact our sales team.

Features & Options

• Complete Retail Software • Dispensing System Integrations • Product Imports and Updates • Pseudoephedrine Tracking • Offline Delivery Application • Multi-Store Communications

• Electronic Purchase Orders • IIAS Compliant • SIGIS Eligible List • Gift Cards • E-signature Capture • Custom Reporting

Testimonial

“ Working on reports using Report Writer is excellent. Creating reports is very easy and every report has worked well. I also love the ordering via EDI! The POS screen is user friendly in RetailSTAR and my sales associates are happy with it.”

— Doug Schultz, Owner of Tobin’s

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2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

MEDISCA’s Mazerustar Mixer – One Single Revolutionary Mixing Technology for Compounders MEDISCA’s Mazerustar provides pharmacists with a revolutionary way to compound. This integrated mixer is taking mixing technology to the next level with its multiple capabilities such as mixing, deaerating, melting, and milling.

President & CEO: Antonio Dos Santos Founded: 1989 Employees: 400 Toll-Free Phone:

(800) 932-1039 (855) 850-5855 Address: 661 Route 3, Unit C Plattsburgh, NY 12901 USA Website: www.medisca.com Fax:

Company Background With over 25 years of experience, MEDISCA has developed a solid reputation as an innovative company in the pharmaceutical compounding industry. Our commitment to quality has been recognized with ISO 9001:2008 and ISO 13485:2003 certifications from TUV. We are a leading FDA-registered supplier of quality pharmacy compounding products, such as active pharmaceutical ingredients (APIs), fine chemicals, bases, equipment and devices, excipients, and compounding kits. Product Overview

The Mazerustar Mixer — One Single Technology, Multiple Capabilities

MEDISCA introduces new capabilities to the Mazerustar Mixer; the next level of mixing technology, which combines the need for both speed and content uniformity. The Mazerustar performs mixing and deaeration simultaneously by revolving and rotating the container concurrently. The unique motion eliminates the need for mixing rods, blades, and an evacuation device, thus dramatically reducing processing times.

Features & Benefits • NEW: Excellent for milling powders. • NEW: Ideal for melting gelatin gum base for troches and chewy treats. • Suitable for hazardous drug compounding due to closed system mixing; meets USP <800> requirements. • No mixing rods or blades; reduced risk for cross contamination. • Ideal for mixing creams, gels, ointments, and liquids. • Includes a vacuum-like feature to help remove air entrapment. • High speed mixing motion. • Capable of mixing in 30 seconds (KK-300SS model). • Ensures homogeneous formulations (< 4% RSD).

• Operates with redundant safety features. • Reusable and disposable containers allow for quick and easy clean-up. • Saves you time and money with efficient mixing process. • Lightweight, bench-top model, weighing approximately 24Kg (KK-300SS model). • Available in four model sizes: KK-300SS (350g x 1 container), KK-400W (400g x 2 containers), KK-1000W (1Kg x 2 containers) and KK-2000 (2Kg x 2 containers). The Mazerustar Mixer provides an excellent return on investment (ROI) for pharmacists and business owners.

Testimonial

How can air entrapment affect your patient?

“ Speaking specifically about deaeration, we need to consider how the patient perceives a topical prescription given to them that still contains air or gas bubbles. In instances where the preparation is packaged in a metereddose measuring device, we risk under dosing the patient if any air bubbles are trapped in the preparation. At the same time, if the patient is used to what the administered metered-dose volume looks like, they may administer another actuation, thinking there is an issue with the packaging device. This can potentially result in an over dosage to the patient. When patients receive preparations that are consistently uniform in appearance and administration, not only do they feel that the pharmacy staff took time and care into the customization of their prescription but also, they are filling their prescriptions at a pharmacy that they can rely and depend on to deliver quality preparations.”

— Mindy Cormier PharmD, RPh

Ordering Information Contact your Account Representative to learn more about available financing options. Own yours today!

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Solutions to Expand Your Business TCGRx covers all of your pharmacy needs: Fixtures, Adherence Packaging, IMS and more. ✓✓ Expand into more markets using AdherePac , including Skilled Nursing, Assisted Living and DD. TM

✓✓ Custom design your pharmacy in less space in order to add new services like MTM and Consulting.

✓✓ Carry less inventory with Beacon

inventory management system.

✓✓ Create happier customers with less wait times through the fast and accurate DeliverRx . TM

Adherence Packaging Solutions

www.TCGRx.com

info@TCGRx.com

262.279.5307

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

TCGRx is a Partner You Can Trust for All of Your Pharmacy Solutions TCGRx is a complete pharmacy solutions provider for inpatient hospital pharmacies. TCGRx stays on the cutting edge of technology to provide products that are efficient, reliable, and patient-safety driven. President:

Duane Chudy Founded: 2006 Employees: 90+ Phone: (262) 279-5307 Address: N1671 Powers Lake Road Powers Lake, WI 53159 Website: www.TCGRx.com Email: info@TCGRx.com

Company Background TCGRx is a leading supplier of pharmacy automation and pharmacy design services. Our solutions range from individual components to address specific issues, to complete pharmacy design. TCGRx has an experienced staff and we pride ourselves on delivering high-quality, reliable products that can be used, improved, and scaled for decades to come. Product Overview n ATP® 2 The ATP® 2 Automated Tablet Packager is the most versatile, industry-leading oral solid packager on the market. Engineered to provide improved performance, reliability, and flexibility, the ATP 2 is available in a wide variety of sizes and is expandable for future growth or business needs from 64 to 480 medication canisters. When combined with AutoSense™ smart canister technology and ½ tab canister dispensing, the ATP 2 has a limitless formulary capacity. Equipped with a dual tray system, you can now continuously run your ATP 2 without interruptions, making adherence packaging practical for any pharmacy. The ATP 2 facilitates both unit dose and multi-med packaging with multiple sizes. It can include color indicators to signify proper pass time, and various images and logos to give you maximum flexibility.

The ATP 2 integrates with the comprehensive suite of pharmacy solutions offered by TCGRx, including a fully automated image verification system (InspectRx), an automated collation system (Collect™), an automatic tablet splitter (BullsEye®), high-density storage with HDStock™, and Beacon® Inventory Management.

Additional Products n InspectRx® InspectRx gives pharmacies the confidence of knowing that their AdherePac™ pouches are accurate while increasing the throughput of the checking process. Pills are verified by identifying 12 physical characteristics and highlighting potential issues for pharmacists. Pharmacies can track erroneous pouches and missing meds back to the source with an archived database of the front and back image of each AdherePac scanned. n Retail Marketing Kit TCGRx has taken the guesswork out of marketing your business. We have put many retail marketing pieces at your fingertips, and removed the hassle of working with designers and printers to get it all to your store, ready-to-use. Choose one campaign, or choose four. Select add-ons to further enhance your presence in your region. Make your new adherence program a success with TCGRx Retail Marketing!

Markets Served • Independent Retail • Retail Chain • Hospital — Inpatient • Hospital — Outpatient • Central Fill

• Specialty • Independent Retail • Retail Chain • Long-Term Care • Nutraceuticals

Ordering Information

To learn more about how TCGRx adherence packaging solutions can improve your patient’s medication outcomes, please contact us at (262) 279-5307 or info@TCGRx.com.

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Are you looking for the BEST, affordable, and powerful pharmacy management solution available?

BestRx Pharmacy Management System

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BestRx E-Signature

Capture prescription signatures electronically

BestRx Scanning

Scan hard copy prescriptions and related documentation

E-Rx Mailbox

Receive and fill electronic prescriptions directly in BestRx, including Control RXs

Nursing Home Interface

Print MAR forms, Multi-Dose packs and more!

BestPOS Fully functioning, feature rich Point-of-Sale system integrated with BestRx

BestRx Delivery

Capture delivery prescription signatures on the go

Wholesaler Interface

Manage your wholesaler invoices and inventory

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Compatible with some of the largest IVR vendors

Our software and the features combined make for the best and easiest pharmacy solution on the market; donâ&#x20AC;&#x2122;t hesitate, call us to schedule a demo today!

BestRx Pharmacy Software Pharmacy Management and Point-of-Sale Software

877.777.5758 | www.bestrx.com | sales@bestrx.com The Best Choice In Pharmacy Management Systems

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

BestRx by BestRx Pharmacy Software — The Best Choice in Pharmacy Management Software BestRx delivers the best value with easy-to-use software solutions tailored to the needs of independent, community pharmacies to enhance efficiency and profitability, leaving more time for what matters most — patients.

President & CEO: Hemal Desai Founded: 1985 Employees: 26 Toll-Free Phone:

(877) 777-5758 Phone: (630) 893-9210 Fax: (630) 339-3171 Address: 1200 Jorie Boulevard, Suite 310 Oak Brook, IL 60523 Website: www.bestrx.com

Company Background

BestRx started in 1985, when a computer programmer named Yogesh Desai learned that community pharmacy owners had the need for data entry software to track patients, medications, and print prescription labels. Over the next few years, the company went on to service numerous areas of Chicagoland before expanding to the northeast United States region as word spread of BestRx software. Today, BestRx services more than 1,000 pharmacies (and counting) across the country.

Product Overview

BestRx is a Windows based pharmacy management system for independent and retail pharmacies. Virtually all hardware is compatible with the system, however we have a suggested minimum system specifications list for optimal compatibility. Features of BestRx include: e-prescribing functionality (including controls), weekly AWP price updates, customized labels, patient eligibility checks, compatibility with various robot interfaces, coordination of benefits, and much more. Don’t hesitate, contact us to schedule a demo today!

n Rx Image Scanning & Document Management: With the Rx Image scanning feature, you can store prescription images on your computer. This expedites and simplifies the prescription verification workflow, as well as securely retains your prescription images digitally. In addition to scanning Rx images you can also scan and attach specific documents to a patient’s file, drug’s file, prescriber’s file, insurance plan’s file, or prescriptions themselves. n Nursing Home Module: Pharmacists can maintain multiple nursing homes’ information in BestRx. Patients can be assigned to a unique nursing home, while pharmacists can print medication administration records (MAR’s), physician’s order forms, or multi-dose or unit-dose packaging using the Dispill or Parata PASS Interface. We even offer E-MAR subscription services. n Messaging Services: This feature allows you to send automated and customized email or text messages to your patients to provide them with pertinent information. This information can vary including their medications, refills, or insurance coverage changes. Messaging interface will increase customer interaction and engagement, and inspire patient retention. n Cloud Backup: Performed nightly after your pharmacy has closed, this additional feature helps ensure you never lose data again. It is simple to setup and very affordable. It even sends notifications to your email regarding your data backup.

Testimonials

“ I used many different software programs in my 30+ years as an independent pharmacy owner. There are many outfits trying to get clients for their program, so the decision should be based on needs. After considering other systems, I happened to mention that I was shopping for a system to a pharmaceutical sales rep. He recommended BestRx. I called and found that the price was the most competitive, and that the system had enough bells and whistles so that a practitioner could do just about anything needed. Having the system for just one day, I knew that it was the most user friendly program I had ever owned.”

Features & Options

n BestPOS: Our point-of-sale system is a Windows based application that is fully integrated with the BestRx pharmacy management system to help boost your pharmacy’s profitability. BestPOS allows you to interface with your wholesaler to ensure that your inventory and pricing are upto-date. BestPOS will also give you the ability to track sales trends and manage your own customer loyalty program. Just like BestRx, BestPOS is reliable and easy-to-use so little training is needed to familiarize yourself with the system. Pairing the BestPOS system with the BestRx system is a smart way to maximize your pharmacy’s efficiency and customer satisfaction!

— Terry Gratzhofer, Vine Pharmacy, Chicago, IL

“ Let me begin by giving my resume as a pharmacist who has used a wide array of pharmacy software from Thrift Drugs, Eckerd Drugs, Rite Aid, and other independent pharmacies. Ten years ago, I started using BestRx for my own pharmacy and I have never looked back. BestRx during this time has given full support when needed and at the same time constantly upgraded the software so that we can use technology to ensure we are ahead of the game. I personally recommend anyone who is either starting a new pharmacy or is tired of their current software to consider BestRx. It is simple to use yet has all the whistles of the most current software in the pharmacy business.”

n Electronic Signature Capture: Capture signatures electronically with an electronic sig pad for in store pickups, or a mobile tablet device for delivery prescriptions.

— Jignesh Mehta, Southwood Rita Pharmacy, Linden, NJ SPRING 2017

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CASE STUDY Bank Makes Dreams of Pharmacy Ownership Affordable, Realistic, and Easily Attainable Karen Downing PharmD, RPh

Owner of Cape Fear Pharmacy in Wilmington, NC

CUSTOMER • Karen Downing, PharmD, RPh LOCATION • Cape Fear Pharmacy in Wilmington, N.C. BUSINESS TYPE • Independent Pharmacy CHALLENGE • Financing purchase of independent pharmacy

Like many pharmacists, Karen Downing, PharmD, RPh always dreamed of owning her own pharmacy, but she never thought she would be able to afford it. She first had her doubts 25 years ago, when the pharmacy climate was much less tense and profit margins were much higher. Today, as the profession continues battling marginalized profits — which often result in independent pharmacy closures — many ambitious pharmacists like Downing see their dreams of pharmacy ownership vanishing as quickly as their disposable net revenue. Purchasing either an existing or new pharmacy averages a price tag of approximately $500,000 to $1.5 million. Painfully aware of the cost, Downing could not fathom making a down payment on such a loan. Her frustrations with the industry further compounded her despondence and desire to turn the tide. “I think owning my own pharmacy was always in the back of my mind, but I was always scared to the pull the trigger. I was like everybody else where I needed the cash to do it,” she said.

SOLUTION • Live Oak Bank servicing loan for 100% ownership

RESULTS • Fast loan application turnaround time

• Accelerated break-even rate (less than one year versus industry average of 3-5 years) • Minimal capital investment ($25,000) • Continuous support services throughout life of loan

Pharmacist Sees Profit 10 Months after Purchasing Independent Pharmacy

www.liveoakbank.com

But a fateful encounter with an independent pharmacy owner seeking to retire changed Downing’s fate. Soon, Downing found herself working at Cape Fear Pharmacy in Wilmington, North Carolina.

CASE STUDY

“

If money is holding you back, don’t let it. That is the easy part. Live Oak Bank makes it simple.” Karen Downing PharmD, RPh

Owner of Cape Fear Pharmacy in Wilmington, NC

The veteran pharmacist took another leap of faith by attending a national pharmacy conference where Live Oak Bank presented to small business hopefuls and current pharmacy owners. The speakers impressed her with their knowledge and handle on the industry. Then, in February 2016 — a year and a half after her chance meeting with the owner of Cape Fear Pharmacy — Downing purchased the pharmacy in her hometown with 100% ownership.

Live Oak Bank Default Rate One of the Lowest in the Industry Live Oak Bank, a financial lending institution based in Wilmington, North Carolina, specializes in servicing loans for small businesses nationwide. Founded in 2008, the lender originally serviced veterinary practices but has since expanded its clientele to include niches such as agriculture and healthcare. It began servicing pharmacy loans in 2010. The institution’s boutique agency environment grooms businesses for success throughout all phases of the loan — from pre-acquisition, business inception, and continuation — for the life of the loan. Live Oak Bank works with its borrowers to ensure they have enough capital to operate their businesses for the first 28 days after opening. “You’ve got your capital as a cushion on a daily basis, assuming no money coming in,” Downing explained. “In essence, that is still your money. That is your working capital, so if you look at your money — your investment — as being part of the working capital, then it really isn’t a down payment. That’s your working capital to take care of business on a daily basis,” she said. Live Oak Bank also boasts one of the lowest default rates in the industry. Downing partially attributes this to the institution’s tenacious front-end market research and ongoing client support mechanisms to help small business owners get off to a strong start. “The thing that stood out to me the most was their foreclosure rate. It’s minimal,” Downing said. “It is because of the support in them doing the due diligence to make sure the numbers work. They look at your numbers. ‘Hey your payroll is too high. You need to trim this down a bit.’ That’s really the main reason I chose them — their support mechanism.” Another distinguishing feature is the strong pharmacy experience Live Oak team members bring to the table. All the managers in the pharmacy department are pharmacy industry veterans whose backgrounds include pharmacy management, pharmacy distribution, and pharmacy ownership. In fact, one manager currently owns two pharmacies. Many pharmacy owners seeking to sell their businesses contact Live Oak Bank in advance, and the institution helps individuals interested in pharmacy ownership identify pharmacies for sale. However, despite the obvious conveniences, Downing recommends people looking to buy a pharmacy scope the market and area first. Finally, Live Oak Bank also invests in future pharmacists. It offers summer programs where pharmacy students can spend a week onsite to learn about the various aspects of pharmacy business and entrepreneurship.

www.liveoakbank.com

CASE STUDY

“

I was considering leaving pharmacy altogether. I’d lost my soul.” Karen Downing PharmD, RPh

Owner of Cape Fear Pharmacy in Wilmington, NC

Minimal Capital Investment, Average Loan Processing Time of 47 Days Downing used part of her 401(k) to finance her initial capital investment. “You think, ‘There’s no way I can get a down payment on a loan of that size.’ You really don’t need that much money out of pocket. I took some money out of my 401(k), and I had enough so that I was good enough to go,” Downing explained. With a personal investment of $50,000, Downing closed on the pharmacy. The average processing time for a loan at Live Oak Bank is 47 days, and Downing says her turnaround time was expanded due to a major personal setback: Her father passed away. As a result, her application took about 6 months to complete, but her situation is a major outlier from Live Oak Bank’s norm.

Pharmacy Sees Profit in 10 Months Despite $200,000-a-Month Wholesale Invoices and $14,000-Monthly Loan Payments Downing’s wholesale invoices average approximately $200,000 per month. She utilizes Epic Rx as her group purchasing organization (GPO), which reconciles and expedites third-party payment processing. Updates regarding which claims have been paid arrive daily in her inbox. By utilizing a GPO such as Epic Rx, Downing receives payment from some third parties in as little as three weeks. The slowest payers take up to 90 days. Downing’s monthly loan premium falls just below $14,000, and she is on-track to pay it off in 10 years. As of December 1, 2016, Downing has already cleared the break-even point and anticipates a profit, when it takes most independent pharmacy owners three to five years to see a return. However, in addition to her support from Live Oak Bank, Downing feels having acquired an existing, well-maintained store in a high-profile area contributes to her exponential return rate. By acquiring a pre-existing pharmacy, she inherited a strong customer base. Working in the pharmacy prior to purchasing it also gave her a first-hand opportunity to assess the store’s strengths, challenges, and business model. Downing believes another important success factor for independent pharmacy ownership is the ability to review claims and examine which payers have lower reimbursement rates or negative returns. Based on her findings, Downing negotiates with patients and prescribers to find suitable alternatives that improve her reimbursement rates without compromising patient outcomes. After finally realizing her dream 25 years later, Downing believes her experience offers hope to others doubting their ability to own a pharmacy. “The most important thing I can say is: Do not think you can’t do it. You can do it. It is not as difficult as you may think it is or as out of reach as you think it is. By no means is it an easy process. It involves a lot of work and a lot of time, but it is time well-spent. It’s time you’re investing in yourself, in your future. It’s an opportunity to make your own ideas a success instead of someone else’s.”

www.liveoakbank.com

financing over

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CONTACT OUR PHARM

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ACY LO

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Jimmy Neil

jimmy.neil@liveoakbank.com 910.212.4951

Mike Bollinger

mike.bollinger@liveoakbank.com 504.453.9726

liveoakbank.com/pharmacy

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Uniweb Modular Counters provide clutter-free environments tailored to your

current layout. An array of storage above and below the work area keeps your team organized and supplies conveniently within reach, allowing for maximum efficiency and workflow!

The beauty of Uniwebâ&#x20AC;&#x2122;s craftsmanship... As your needs change, so can your space! Counter sizes and configurations are virtually unlimited!

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Modular Rooms and Adjustable Counters Expertly Crafted by Uniweb, Inc. Uniweb creates adaptable modular rooms, consultation spaces, and counters that allow you to equip your RX space needs with cost-effective systems to enhance maximum work-flow and efficiency. Room sizes, aesthetics, and configurations are limitless!

Founded: 1970 Employees: 100+ Stock Symbol:

Privately Held (800) 486-4932 Phone: (951) 279-7999 Fax: (951) 279-7989 Address: 222 South Promenade Avenue Corona, CA 92879 Website: www.uniwebinc.com Facebook: www.facebook.com/pages/UniwebInc/206393936052217 Toll-Free Phone:

Company Background

45+ Years of Experience and Still Exploring!

Made in America for over 45 years, Uniweb’s philosophy has centered on building relationships to help customers identify their needs and arrive at cost-effective, viable solutions. Their expertise derives from partnering with pharmacy personnel, designers and architects, store planners, and other fixture manufacturers, creating an optimal knowledge base that customers can depend on. They enjoy a challenge! Their design and manufacturing capabilities go beyond the retail pharmacy doors. Whether it is new construction, relocation, or a renovation, Uniweb offers a complete line of fixture solutions and dedicated designers to guide you through the process. They provide products for institutional applications, retail needs, offices and workstations, and extended care facilities. Their progressive culture allows them to create and build long-lasting, cost-effective, and flexible displays — delivering more than just shelving. They maintain an ISO 9001 certification, committed to providing the highest quality and service to exceed all requirements. Let them help you improve your service flow, increase productivity, maintain pharmacy security, and add new technology, while bringing the operation in on budget with unmatched products and support!

Product Overview

n Strength and Artistry After becoming a premier fixture supplier in the retail market, Uniweb became pioneers and leaders in the development of shelving in the pharmacy fixture sector. Their RX product lines are all designed to provide efficient work areas for pharmacists and their teams. Uniweb RX systems hold more products, which equates to 35% more product storage in the same footprint over conventional systems; more profit to the bottom line! They also provide products for institutional applications, consultation and exam spaces, retail needs, offices and workstations, and extended care facilities. Knowing the essence of aesthetics to you and

your customers in your retail and pharmacy spaces, Uniweb constructs productivity enhancing products using all-steel pharmacy systems, softened with unlimited choices of millwork décor and fabric panels.

Uniweb’s Consultation/Immunization Rooms Provide You With

n Convenience and Ease of Access: With Uniweb’s portable and

flexible design, store designers can install the room virtually anywhere. Our ADA compliant entries will accommodate all users of the space. The consult room can be placed near the check-out station for easy access for transactions, procedures, or conversations between patients and pharmacy staff.

n Privacy and Comfort: Welcoming ambiance with the use of privacy glass doors and panels to create a warm and inviting setting. Allowing for natural light keeps the room comfortable. Combine this with sound absorbing décor fabric panels to maintain patient confidentially.

n Optimal Layouts: Uniweb manufactures functional private spaces,

and even complete rooms, to fit into your current layout. As your needs change, so can your room! Whether you need more space or need to change your operation’s layout, you are not locked into your original plan. These dynamic rooms allow the freedom to develop and equip your area for unsurpassed utility and appearance at an affordable price.

Product Specifications: A Myriad of Possibilities

An infinite number of design possibilities are available: custom metal finishes, trim strips, décor panels, laminates, wood and wood veneers, dry wall facings, decorative metals, glass, tile, awnings, special lighting, signage, and many others. Add these custom design features to Uniweb’s interchangeable components and accessories, and you receive endless options to complete or restyle your project.

Additional Product Lines

n Elevate Your Workflow, Without Spilling Your Coffee! Smooth powered transition from sitting to standing positions and everything in between with Uniweb’s adjustable desks workstations. Five preset height settings that adjusts from 28" to 42" at the touch of a button. The backsplash options have an extensive selection of workflow accessories available and are designed to your color specification. Available with or without a back splash. Go ahead. Push the button! Stand up and stretch!

Pricing & Ordering Information

Uniweb provides a wide variety of shelving options and accessories. Their dedicated sales executive can advise you as to the utility and cost. What are your challenges? Please contact us at (800) 486-4932 or at www.uniwebinc.com to assist you with your shelving and equipment needs.

SPRING 2017

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 59

COMBINED EXCELLENCE

THE INDUSTRY IS CHANGING RAPIDLY! Join our over 8,600 pharmacies as we transform the pharmacy model. Let us work on your behalf to drive prescription volume/profits, drive STAR clinical measure performance, complete your MTM cases, minimize your DIR fees, position you for preferred contracting, contract MTM services directly with health plans and ultimately pay YOU for the privilege of working on your behalf! Yes. It is a different world with our combined expertise. The deck is stacked against you. Luckily, thereâ&#x20AC;&#x2122;s one vendor with the size, scope and vision to level the playing field and take you successfully into the future!

800-289-7930 sales@Rx30.com | www.Rx30.com

800-647-5288 sales@computer-rx.net | www.winrx.net

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Rx30/Computer-Rx: Independent Pharmacy’s Preferred Choice Whether you are a small, independent start-up filling 30 prescriptions a day or a 100+ independent chain operation filling 1,500 prescriptions a day — Rx30 is your perfect solution. President & CEO: Steve Wubker Founded: 1977 Employees: 450 Toll-Free Phone:

(800) 289-7930 Phone: (407) 295-5050 Fax: (407) 297-0048 Address: 788 Montgomery Avenue, Ocoee, FL 34761 Website: www.Rx30.com

Company Background

The Rx30 Advantage!

1. O ur own Enhanced Medication Services Center! The only vendor in the industry with the power to manage DIR fees, STAR ratings, Medication Synchronization, Medication Therapy Management, and more … for you!

2. B uilt-in patient genetic testing/genetic interaction functions inside Rx30! Targeted medicine … and you are the community leader! (Coming very soon!) 3. P atient Custom Drug Packaging: Rx30’s exclusive agreement to provide custom packs for your patients on select medications. Simplifies filling, drives patient adherence.

Transaction Data Systems (TDS) was founded in January 1977. It originally focused on high-end data communications software for the airline reservation industry and automated teller systems, but quickly found its calling in the pharmacy software dispensing market. In 1980, a local Florida pharmacy was looking to automate their daily processing activities … and Rx30 was born.

4. Q R Code: Instant Video Patient Education content and the ability to text your patient exactly when to take their medication.

For the past 36 years, Rx30 has been dedicated solely to the success of independent pharmacy. Today, Rx30 is proud to claim that over 4,400 pharmacies utilize our software for their prescription filling/ management needs. We have become an unquestioned leader in Independent Pharmacy Management Software. There’s never been a better time to join the Rx30 family.

8. P atient Assistance Program: Rx30 has integrated the ability to find and fill out the proper application forms from manufacturers on behalf of your patients in need. Your patients will know that you care about their well-being with this great service.

Product Overview

n Introducing: A Game Changer! Rx30 is pleased to announce our new Enhanced Medication Services Center! That’s right, our own center, manned by techs and pharmacists that utilizes our exclusive MTM analytics engine to prioritize your highest impacting DIR patients, adherence issue patients, and MTM cases — and work in the background on your behalf to ensure you are a top performing pharmacy! While you are now judged by performance, yet still not paid in a manner that justifies the necessary time and effort to successfully make this transition — rely on Rx30 and our backend enhanced medication service center! Implementing MTM programs, working to identify and maximize STAR ratings, minimizing DIR fees and developing staff and work areas to attack this growing problem … it’s quite simply beyond what most pharmacies are prepared to handle. If you are feeling this way … welcome to Rx30!

The Vision, Size, and Strength You Need!

Rx30/Computer-Rx now represent 8,600 independent pharmacies, giving us unequaled strength to level the playing field on your behalf ! In this new environment of ‘Pay for Performance’, you need a software vendor that has the strength, size, and scope to bring unique functionality and negotiating power to ensure your performance … it’s critical!

5. A dviseRx: Rx30 now compares your cost vs. reimbursement history to recommend the most profitable dispensing option.

6. V irtual RPH: Total automation of the refill process from a variety of Rx30 work queues. 7. ReClaimRx: Updated AWP Claim resubmittal opportunities.

9. A utomated Prior Authorizations: Automatically finds the proper form and fills it out for your doctors. 10. Automated Claim Reconciliation: Built into Rx30. Receive your EOB’s electronically and process in a single keystroke.

11. Instant Doctor Lookup: NPI, DEA, and e-prescribing identification numbers all included. 12. Time Sensitive Workflow Management: Your pharmacy workflow just got a lot smarter. Work on the things that are most pertinent … all the time. 13. Medication Synchronization: Streamline prescription pick up dates for your patients … drive adherence.

14. iPad Delivery Device: It’s modern, easy-to-read, easy-to-sign … and it’s integrated. 15. Facts and Comparisons: Built into your Rx30 System.

16. Multiple Rebate Program Opportunities: Participate in these … and you’ve likely just paid for the support of Rx30. 17. ReportRx: Patient adherence, third party adherence, drug adherence, therapeutic adherence, adherence trending data, and so much more!

18. Full Outbound Patient Communication: Email, texting, or calling. This gives you just a small taste of the time saving, revenue generating features that Rx30 provides! Please give us a call and you’ll quickly learn why Rx30 is the fastest growing pharmacy management software company in the market today. SPRING 2017

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 61

Trade Show & Meeting Calendar

Case Study

CASE STUDY

a Novel, Influenza with Uncomplicated Inhibitor Treating Acute s Neuraminidase nou ave Intr se One-Do

and doctors’ offices winter months, ally, ally peaks in the -like illness. Typic season, which typic nting with influenza ase inhibitor During the influenza a great influx in patients prese iral neuraminid s see h, sore a multi-dose antiv emergency room n is to prescribe fever, fatigue, coug treatment optio ache, myalgias, ble Many (head availa care. of uenza only the of infl than standard ate the symptoms population t a day sooner ge, abou General which can allevi Lancaster averaHealth segments of the implement sver, thesome Medi-Dose howe Line Tracing congestion), on cantLabels to reduce from influenza; throat, and nasal medication eraterates flu, leading to signifi error and help create ns froma the to quickly recup standardiza tion process. people are able serious complicatio risk of developing death. are at a higher even and talizations, morbidity, hospi a prior to “catching was doing well a. He states THE CASE: ic bronchitis who cough, and nause smoker with chron ia, sore throat, “felt hot, had a A 62-year-old male y of fever, myalg that morning he with 12-hour histor upon awakening He called his . but e, virus” presents achy” befor was g well the day muscle in his body ed him to go directly to the that he was feelin felt like every single ated and ering service advis y department, Tina M.close Suess,d and the answ MHA, cough, was nause to the emergenc PRIMARY INTENDED ntationOUTCOME(s) prese but they were BSN, RNlocal ted that he had hospital. Upon doctor’s office his – BC, CPHIMS of breath and repor years ago and rtment of Manager of Medication or shortness was to reduce emergency depa a coup the fluerror pain, dizziness Our goalthat rateleduring IV infusion chest he had the g and create any Safety Integration d states le days after gettin the patient denie the flu. Hestandardizati a coup rtracing ongof ~year Lancasterfor line bette General Hospital this protocol feelin on nated infusion d olled with pumps by starte not been vacci admits he implementin nt’s COPD is contr e. Patie medication but g line tracing labels. notable for high fever treatment cours was given an oral lete Pha rmathe not comp n. His exam was nce didAmanda cy lemen evide oxyge Adv and n no tary ed ant riptio E. Prusch, show age the presc implement ic COPD but re supp not requi s TransTrac he doesPharmD, stent with chron pac BCPS kagwas medication, and ing toconsi ker ® F tem X-ray chest reduce resh and his perature ind Clinical Pharmacy Specialist ips and ass and muscle aches icators and ociated cos Medication Safety revisits ts, while also of pneumonia. ~ PGY-1 Residency patien rovtsing pat in imp Program Director ient satisfac plicated influenza Information of acute uncom tion. Important Safety for the treatment

GE: THE CHALLEN

CASE STU DYDuring IV Reducing the Error Rate Infusion

Event Calendar

Trade Shows, Meetings & Expositions For listing and advertising details, please contact Sales@RXinsider.com or call 800.972.2083

RXinsider’s Virtual Pharmacy Trade Show 24 / 7 / 365 450+ Booths, 130 Aisles www.rxinsider.com

ASHP Summer Meetings June 3 - 7, 2017 Minneapolis Convention Center Minneapolis, MN www.ashp.org

Veterinary Compounding Conference April 20 - 22, 2017 Memphis, TN www.vetmeds.org/vcc www.vetmeds.org

IACP Annual Meeting (Compounders on Capitol Hill) June 10 - 13, 2017 Marriott Wardman Park Washington, DC www.iacprx.org

NACDS Annual Meeting April 22 - 25, 2017 The Phoenician Scottsdale, AZ www.annual.nacds.org

ECRM — Hospital and Alternate Site Pharmacy EPPS June 12 - 14, 2017 Westin Chicago Northwest Itasca, IL www.ecrm.marketgate.com/ Events

Asembia Specialty Pharmacy Summit April 30 - May 3, 2017 Wynn & Encore Las Vegas, NV www.aramadasummit.com 2017 ASCP Forum May 3 - 4, 2017 Arlington, VA Forum.ascp.com Wellness + Nutrition Solutions Seminar May 4 - 6, 2017 Chicago, IL www.acainfo.org/nutrition NHIA Annual Conference & Expo May 22 - 25, 2017 Orlando, FL www.nhia.com

2017 TPA Conference & Expo July 7 - 9, 2017 San Antonio Marriott Rivercenter San Antonio, TX www.texaspharmacy.org 340B Coalition Summer Conference July 10 - 12, 2017 Washington, DC www.340bhealth.org/events/ McKesson ideaShare July 12 - 16, 2017 New Orleans, LA www.mckessonideashare.com

Continued on page 67 62

SPRING 2017

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

Leading Sp ecialty Ph armacy P Patient Sa uts fety and Sa tisfaction While Red First ucing Cos ts

2 days. indicated virus type was c for no more than ivir injection) is minant influenza Rapivab™ (peram who have been symptomati which the predoB virus were enrolled. clinical trials in 18 years and older ase drug ab was based onsubjects infected with influenza tutions could decreish clinical benefit • Efficacy of Rapiv number of dimin resistance substi influenza A; a limited Emergence of in viral virulence) might also time. susceptibility over Goa e drug es s chang le, chang on influenza ls • Influenza viruse ble information ab. factors (for examp consider availa Rapiv effectiveness. Other on. . Prescribers should deciding whether to use alizati macy hospit ing Phar Advantag s when of antiviral drugs requir effect uenza e’s goals ent infl serious were to: patterns and treatm in patients with • Give patie not be established nts added • Efficacy could

peace-ofdence in mind and the integrity increased of specialty confian objective, pharmace easy-to-un uticals using derstand ture mon yet scien itoring devic tific temp e era-

Daniel Kus B.S. Pharm., RPh, VP of Amb ulatory Servi ces for Pharmacy Advantage

•

Case Studies

About Phar macy Adva ntage Pharmacy Advantage provides services to pharmace some 18,00 utical deliv 0 patients fill 1000 ery in the U.S. prescriptio With this, ns per day, pharmace they 60% of which uticals. Thirt are speci y percent www.medidose. are temperatu alty com of these speci re sensitive. alty medi cines

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Reduce costs assoc iated with pharmacy patient /manufact inquiries urer abou medicines to t the safet exposed to y of speci extreme heat alty or cold Minimize waste resul ting from need to reshi unused medi p due to cine and uncertain “last mile” the temperatu of transport res durin g the • Maintain and impr ove patie mance ratin nt satisfactio gs to supp n and perfo ort URAC JCAHO accre r, Medicare ditations STAR and •

Get the Most Out of Your Case Studies

You have invested in the development of a case study, don’t fall short on promoting it. RXinsider can help write and promote your case study to targeted practice settings throughout the pharmacy market via print, video, ebook, and web. Contact an RXinsider representative to learn more about our Case Study Promotional Services. © 2017 RXinsider LTD. All rights reserved.

RXinsider.com

Our Women in Pharmacy signature series — part of McKesson ideaShare 2017 — will feature forums specifically designed for women to excel in today’s pharmacy world.

Join us and see what’s possible.

mckessonideashare.com

RXinsider’s Annual Texas Hold’em Poker Tournament The Venetian Las Vegas 12.6.2016

YOU ARE

TEXAS HO INVITED! POKER TOLD’EM URNAMEN 2016 ASHP Midyear T

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Tuesday, December 6th, 8:30 The Vene to 11:30 p.m tian Reso rt & Casin Excellent . opportunity o Poker Ro to network Compliment om with collea ary coc

gues! ktails will be No entrance served. fee for this com plimentary tourn “Training Table ament (sponsor s” will be avail ed by RXinside able from 8:30 starts at 9 p.m. r and CORE to 9 p.m. to Please arrive Higher Educ review rules by 8:30 p.m. ation Group). and strategy Late arrivals for first-time may need to able. Payout: rs. The tourn rotate into the Top ten finishers ament tournament as ranging from seats are avail $300 to $25. -

Ben Greenfield (left) congratulates Dana Deignan (right) on his win.

RXinsider would like to thank our clients, partners, and friends for participating in the annual VIP Invitational Poker Tournament at the Venetian Resort and Casino in Las Vegas during ASHP Midyear 2016.

C O N G R AT U L AT I O N S TO T H E TO P T E N W I N N E R S 1. Dana Deignan

SensoScientific

6. Merrie Kay Alzola

Novo Nordisk, Inc

2. Ben Greenfield

Helmer Scientific

7. Sara Miller

Health Care Logistics

3. Paula Sims

Cardinal Health Innovative Delivery Solutions

8. John Watterson

Health Care Logistics

4. Julie Akers

WSU College of Pharmacy

9. Chris Kearse

Innovation

5. Joe Hill

AHS PharmStat

10. Wassim Ayoub

Fred Meyer

ADVANCING HEALTH & WELLNESS August 19-22, 6 - 9, 2016 August 2017 Boston Convention and Exhibition Center San Diego Convention Center San Diego, CA

tse.nacds.org

Virtual Trade Show Pharmacy’s Leading Product and Service Providers in One Convenient Location The Virtual Pharmacy Trade Show is pharmacy’s one-stop resource destination to research and connect with leading providers of products and services throughout every segment of pharmacy. Due to its accessibility, relevancy, and focus, more than 250,000 annual visitors depend on the Virtual Pharmacy Trade Show to conduct preliminary and advanced research on industry leaders. RXinsider currently manages five healthcare Virtual Trade Shows in the disciplines of pharmacy, informatics, therapy, continuing education, and general healthcare.

For information on advertising opportunities within the trade show, contact our sales team. RXinsider

800.972.2083

Virtual Pharmacy Trade Show

Pharmacy Trade Show Job & Meeting Opportunities Calendar

Event Calendar

Trade Shows, Meetings & Expositions For listing and advertising details, please contact Sales@RXinsider.com or call 800.972.2083

continued from page 62 AACP Annual Meeting July 15 - 19, 2017 Gaylord Opryland Resort & Convention Center Nashville, TN www.aacp.org Cardinal Health RBC July 26 - 29, 2017 San Antonio, TX Rbc.cardinalhealth.com NACDS Total Store Expo August 19 - 22, 2017 San Diego Convention Center San Diego, CA Tse.nacds.org reCHARGE: Electrifying Independent Pharmacy Through Innovation ACA Fall Pharmacy Conference August 24 - 26, 2017 Philadelphia, PA www.acainfo.org/fallpharmacy

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NCPA Annual Conference October 14 - 18, 2017 Orlando, FL www.ncpanet.org ASCP’s Annual Meetings & Exhibition November 2 - 5, 2017 Gaylord Palms Resort Kissimmee, FL www.ascp.com ECRM — Pharmacy Technology, Services, Supplies and Automation EPPS November 12 - 14, 2017 Chateau Elan Winery & Resort Braselton, GA www.ecrm.marketgate.com/ Events ASHP Midyear Clinical Meeting December 3 - 7, 2017 Orlando, FL www.ashp.org

2017_CCH_.25pgAD_3.625x4.75_ad_r.qxp_Layout 1 10/19/16 4:33 PM Page 1

I A C P

COMPOUNDERS ON

Quality Compounding Summit September 8 - 9, 2017 Oklahoma City, OK www.qcsummitrx.org NASP Annual Meeting and Expo September 17 - 20, 2017 Marriott Wardman Park Washington, DC www.naspnet.org

CAPITOL HILL

JUNE 10-13, 2017 THE MARRIOTT WARDMAN PARK WASHINGTON, D.C.

P R O T E C T

P R O M O T E

A D V A N C E

IACPRX.ORG/CCH All shows are subject to change.

106.16.107 IACP – 1/4 Page 4/c Ad (3.625 x 4.75”) • bertsDesign 713.825.5002

SPRING 2017

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Expand Consultation Drive Value Improve Outcomes

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Ideal Protein: Impacting Community Health and Your Pharmacy’s Bottom Line Ideal Protein drives outcomes in your community with a proven weight management program comprised of a structured protocol, partial meal replacement products, one-on-one coaching, and proprietary turnkey support tools to achieve sustained outcomes.

CEO:

Olivier Benloulou President: Tim Callahan Founded: 2005 Toll-Free Phone: (866) 314-4447 Address: 3135 SR 580, Suite 5 Safety Harbor, FL 34695 Website: www.idealprotein.com

Company Background

Pharmacies are evolving and re-engineering themselves to become a profitable health care destination. As a pharmacist or pharmacy owner, providing value-add consultative service programs that build relationships with your patients will help drive long lasting customer loyalty and a sustainable business. With Ideal Protein, you are targeting the underlying cause of many chronic diseases and offering a structured, outcomes focused weight management protocol focused not only on weight loss, but achievable weight maintenance and lifestyle change. At Ideal Protein, we believe Pharmacists are uniquely positioned in the community to counsel and manage these patients. Our objective is to provide our proven and effective weight loss and weight management protocol to pharmacies, that they may become the trusted providers of sustainable weight loss and healthier lifestyle education and empowerment to communities.

Product Overview

n The Ideal Protein Protocolis a comprehensive solution comprised of: • Protocol: A medically designed and proven solution for safe, effective weight loss and maintenance. • Products: Over 80 partial meal replacement products developed to support our protocol. • Education and Training: Specialized training curriculums for pharmacists, health coaches, and your patients. • Proprietary Support Tools: A comprehensive suite of tools and services that drive efficient business operations and growth, dieter management and adherence, and pharmacy staff support.

Features & Options

n The Ideal Protein Advantage • Proven weight loss and weight management protocol. • Partial meal replacement product variety with solid nutritional value. • Interventions and support focused on behavioral change and longterm sustainable results. • Comprehensive and proprietary suite of support tools. • No cost for training and no ongoing fees. • Offered through healthcare professionals.

Pharmacy Benefits With Ideal Protein

• Increased weekly in-store foot traffic. • New patients through proven customer acquisition methods. • Effective time management techniques to maximize profits. • Leverage existing services that compliment weight management. • Positive patient health outcomes potential. • Collaboration with other providers to meet population health objectives. • Net new revenue and profit stream.

How to Implement Ideal Protein

We are a turnkey program with dedicated partner support. We require a consultation room, space for products, and a dieter coach. We will provide everything else you need. Existing pharmacy staff will be trained as coaches and build relationships with required in-person weekly visits which take about 15 minutes. Our products are ordered as needed which support the dieters being managed on the protocol. Our team will be on-site to assist in implementation and growth, and available when you need us.

Testimonial

“ Many of our patients have failed many other weight loss programs only to be successful the longest on Ideal Protein. As pharmacists, we must look to the future and realize we must change our mindset from dispensers of medications to dispensers of health. Our society is demanding solutions to health care problems that don’t involve drugs. Healthy, sustained weight loss is one of the best and most economical ways to solve many of the chronic diseases facing our population.”*

— Redline Specialty Pharmacy, Hastings, NE

Ordering Information

Contact our Pharmacy Services team (pharmacy@idealprotein.com) or call (866) 314-4447 to learn more and discuss if the Ideal Protein Weight Management program is a fit for your pharmacy. * The statements reproduced here we’re made by healthcare professionals who own and operate clinics offering the Ideal Protein Weight Loss Protocol and sell Ideal Protein products.

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2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Pack4U’s High-Tech Pharmacies Serve Only Pharmacies By separating packaging fulfillment from clinical services, pharmacists have more time for active patient engagement.

Founder:

Shane Bishop, BScPharm Founded: 2011 Toll-Free Phone: (855) iPACK4U (472-2548) Address: 7531 Currency Drive Orlando, FL 32809 Website: www.pack4u.com

Company Background Pack4U is the first central fill in North America to serve independent pharmacies. Operations in Canada and the USA provide on-demand, cost-effective filling of multi-dose strip packaging to pharmacies in Ontario and 14 states. Pack4U franchise locations form a network to support the rapid deployment of digital health services at the scale required by payers and care providers. Product Overview n Pack4U sets a new standard for every pharmacy by providing: • Centralized filling of patient-ready adherence packaging. • The time pharmacists need for active patient engagement.

Putting Technology to Work for You • We connect in real-time through interactive dashboards to optimize workflow. • Electronic auditing ensures every order is accurate and complete by tracking and reconciling what should be vs. what has been packaged. • Full chain of custody is maintained with dose-level inventory tracking, from the orders placed with your wholesaler through to your patients using digital health services to improve the way they take their meds. • Let us pack for you — high-quality, patient-ready adherence packaging at the lowest possible cost — so that you can focus on active patient engagement. Contact Information

Jane Garrison, PharmD, Director of Pharmacy (855) iPACK4U (472-2548) info@pack4u.com www.pack4u.com

Features & Options n Use Pack4U to Innovate, Grow, and Accelerate Your Business • Quickly and cost-effectively offer short-cycle, multi-dose strip packaging. • Additional volume from spencer and MyMedTimes patients. • Medication Therapy Management (MTM) services.

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C A S E S T U DY

Harbor Pharmacy succeeds in the LTC arena. When Wayne Drug — a retail pharmacy based in Syracuse, NY — decided to expand into the long-term care (LTC) arena, technology was an important issue. At first, the new company — Harbor Pharmacy — tried a wholesaler’s product provided to them free of charge. However, Harbor Pharmacy’s owner James Branshaw quickly saw the software was inadequate and turned to QS/1®’s PrimeCare® Pharmacy Management System for LTC pharmacies. Branshaw’s father, who owns and operates Wayne Drug, had used QS/1’s retail software and services for years. “So we brought QS/1 in and started operations in 2004,” Branshaw said.

Harbor Pharmacy started with one facility — a 159-bed assisted-living facility — and today services 25 facilities with close to 3,000 beds.

The company started with one facility — a 159-bed assisted-living facility — and today services 25 facilities with close to 3,000 beds. QS/1 — The Ultimate Marketing Tool In addition to using QS/1’s PrimeCare, Harbor Pharmacy also uses a number of QS/1 products to manage its operations, including WebConnect®, a web-based tool that provides facility customers secure and easy access to patient medication information. Using a tablet, smartphone or workstation with internet access, WebConnect provides LTC facilities with convenient access to order refills and enables staff to review patient information, check drug interactions and print reports and MARS — whether from the nurses’ station or at the patient’s bedside.

C A S E S T U DY WebConnect Advanced technology for LTC pharmacies.

“Facilities and physicians are concerned when they come to an independent pharmacy if we can bring the same technology they’re used to. And WebConnect allows us to demonstrate that.” James Branshaw, R.Ph. – Owner, Harbor Pharmacy Harbor Pharmacy’s facility customers use WebConnect to perform a range of tasks, including ordering refills, processing credits or returning medication. They also use it to process and complete such forms as Active Medication, Medication Discharge, Leave of Absence or Medication Reconciliation Sheets, Branshaw said. Having this technology has helped Harbor Pharmacy market itself, Branshaw said. “It’s proof that we have the technology that the larger chains have (and) can compete with them,” he said. Branshaw said the reporting abilities that QS/1’s technology provides has been one of its strongest advantages. Staying Relevant When not managing the day-to-day business of a closed-door LTC pharmacy, Branshaw said he tries to stay on top of such concerns as reimbursements, regulatory affairs, keeping customers happy and staying relevant. And with QS/1 in his corner, Harbor Pharmacy is able to juggle it all. “From the reimbursement aspect, QS/1’s reporting is fantastic,” he said. The system provides full access to all of the data, Branshaw said, and what’s more, he is able to retrieve exactly the data he needs. “Reporting has definitely been the strong point," he said. "With some other vendors, it was canned reports only. With QS/1, I can really get into the detail and pick out just the pieces I need. That’s been extremely helpful.”

When it comes to regulatory affairs and keeping up with state requirements, QS/1’s technology provides pharmacists with a level of confidence sorely needed in today’s increasingly complicated marketplace. Electronic prescribing — required of all prescriptions in the state of New York — is an area where QS/1 has made all the difference, Branshaw said, as pharmacies everywhere have been transitioning from the old ways of processing scripts — using paper, fax and telephone — to a totally electronic method. “It’s comforting knowing that I’m not the only one they’re addressing in the state of New York. They’ve got other pharmacies as well,” Branshaw said. “And they’ve got the power behind the company to really make some change happen in the software.” “In the beginning, as with any transition, it was difficult,” Branshaw said. “However, the QS/1 product made it pretty easy to transition.” When it comes to recommending QS/1, Branshaw said he would first tell another LTC pharmacy owner about PrimeCare’s Workflow. “The Workflow is fantastic,” he said. “The reporting is amazing. You’re able to control the system how you want to, instead of the system being run one particular way. It allows you to get very granular.” 73

C A S E S T U DY Interfaces and Support You Can Count On QS/1’s range of interfaces has meant Harbor Pharmacy can go after contracts in the LTC arena with a high degree of confidence knowing they are able to satisfy any requirements the facility may have or be able to integrate seamlessly with their operations. “The interfaces with the different vendors have been critical. Every facility we have has their own idea of what software works best for them. And they’ll pick a different electronic medical record. QS/1 having this robust Interfaces department allows us to say, ‘Yes, we can take you on as a customer and we’ll support that.’ “Being able to not be handcuffed into a certain number of interfaces or having to wait for these interfaces to be built and developed — it’s been fantastic,” Branshaw said, adding that they have to be ready to respond when a new facility comes calling within a matter of months. “We don’t have years to wait,” he said. “We cultivate them. These contracts are three to five years long, but when they say it’s time and they’ve decided

“I know that we wouldn’t have experienced the growth that we’ve experienced over the past 10 years without QS/1 right there beside us.” James Branshaw, R.Ph. – Owner, Harbor Pharmacy

on us, we’ve got to be able to satisfy their requirements and be able to fully integrate with that facility.” “It’s not a paper-based system anymore,” Branshaw said. “It’s electronic-based now, so we’ve got to be able to do that, and I think the Interfaces department at QS/1 does a tremendous job (with that).” Branshaw said he’d also give PrimeCare’s support team high marks. “The PrimeCare support staff is fantastic, hands down,” he said. “I love the support that they can give me, and they’re really quick on the resolution component.” In fact, Branshaw credits QS/1 with helping Harbor Pharmacy achieve success. “I know that we wouldn’t have experienced the growth that we’ve experienced over the past 10 years without QS/1 right there beside us,” he said, adding that many times QS/1 staff worked alongside his staff to engage and secure the LTC facility’s business. “My colleagues at QS/1 (would) be on the phone with me working with the other software companies and the facility, our potential or existing client, and they were right there to guide us along the way,” he said. “They would even help out the other companies that might be having difficulty integrating all four components together — the client, the software, QS/1 and then my pharmacy. They’ve been fantastic.”

About Harbor Pharmacy A closed-door, long-term care pharmacy servicing 25 facilities with approximately 3,000 beds.

QS/1 PRODUCTS: • PrimeCare LTC Pharmacy Management System • WebConnect • A host of QS/1 interfaces

For 40 years, QS/1® has remained an industry leader serving pharmacies since 1977. • First to receive EPCS certification. • First to offer e-Prescribing. • Only provider to offer integrated Medicare Part B Compliance Documentation tools. • First pharmacy management system with touchscreen capabilities. • First pharmacy software recognized by the Apexus 340B Prime Vendor Program™. • Only vendor with an integrated suite of products for retail and LTC pharmacies, including POS and IVR.

QS/1’s Advantages: • Enhance efficiency and profitability with flexible Workflow, Pharmacy at a Glance dashboard and comprehensive reporting. • Drive revenue and increase adherence with prescription synchronization, MTM services and our delivery app. • Interface with hundreds of third-party systems: billing, document management, eMARs, dispensing and packaging systems. • Improve customer/facility convenience with online and mobile refill services.

With a commitment to providing the resources pharmacies need to succeed, QS/1 is second to none. What else would you expect from an industry leader? ©2017 J M SMITH CORPORATION. QS/1 and the QS/1 logo are registered trademarks of the J M Smith Corporation. All other trademarks are property of their respective companies.

866.752.2898 www.qs1.com

Earning Trust by Delivering the Best 25+

Years of Experience

>50

Net Promoter Score®

98%

Client Retention

Third-Party Financial Audits

RX Claims Reconciliation

Controlled Substance Waste

Industry leader serving more than 21,000 pharmacies

A better solution: Secure, compliant, green & easy to use

Pharmacy Performance Analytics

Recall Management

Leading the industry with Quality & PAC metrics included

RX Returns Industry-best 99.9% overall accuracy through automation

On-site Service The gold-standard of field service in the industry

EXPIDentify Powered by industry-leading

National Patient Safety Awardwinning system

Physical Inventory Leaders in hospital inventory counting and valuation

Commercial Flooring Solutions Built with the latest technology and materials

regulatory expertise

(866) 440-6917 | www.inmar.com | solutions@inmar.com

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Inmar Pharmacy Financial Management Solution Our extensive solution set maximizes profitability, reduces costs, and drives business intelligence through comprehensive reporting and best-in-class analytics and benchmarking. Chairman & CEO: David Mounts Founded: 1980

Employees: 4,600+ Toll-Free Phone:

(800) 765-1277 Phone: (336) 631-2500 Address: 635 Vine Street, Winston Salem, NC 27101 Website: www.inmar.com Email: solutions@inmar.com

Company Background

Inmar is the largest provider of pharmacy revenue management services in North America. This positions us as an indispensable provider of meaningful business intelligence. Inmar processes more than one billion pharmacy claims each year for more than 21,000 pharmacies of all sizes, enabling effective benchmarking. Our 98% client retention rate reflects how effectively Inmar has helped clients drive profitability, mitigate risk, and improve operational efficiency. We are experts in efficiently managing the complexities of the claims and payment reconciliation process, offering easy-to-use and implement cloud-based web applications and support that enables the pharmacy business office to focus on exceptions and quickly identify opportunities for collections or operational improvement.

Product Overview

Inmar’s Pharmacy Financial Management Suite of web-based applications and services enable efficient, accurate, and compliant pharmacy financial management. With comprehensive reporting, auditing, and liability tracking, we position companies to reduce costs, manage risk, and maximize revenue. Our solutions for pharmacies and health systems, of all sizes, include: third party claim reconciliation, exception management and patentpending technology for managing contracts, pharmacy business intelligence, and payer audits. n Pharmacy Reconciliation: Improves reimbursement, profitability, and payer compliance through claims reconciliation, exception workflow management, and business intelligence solutions. Inmar simplifies efficient managing of the reconciliation process, providing a comprehensive accounting solution to record pharmacy receivables, post payments, and perform cash applications and GL entries. n Key Features of Our Web App • Interactive, intuitive dashboards providing visibility to weekly trends, carrier trends, and exception management opportunities. • Reporting wizard enables multiple user defined views, including: Roll Forward Detail, Aging Claims Summary, and Deposit Detail.

n Our Clients’ Experience: Reduced write-offs, increased electronic remittance, reduced aging claims balance, improved DSO and service fee visibility, and unparalleled service from a dedicated, experienced team. n Rx Recon and Collections Service Designed for Independent Pharmacies

Deep visibility into claims status and remittance data brings you the power to get the information you need to run your business more efficiently and effectively while keeping your focus where you want it — on your patients. Our Collections service also helps you to recover an additional $25,000 - $30,000 annually from slow and missing claims payments. We work with all PSAOs, switches, dispensing systems, and wholesalers. Inmar can provide solutions for any combination of vendors that you have today. Our technology and business experts provide the efficiencies our clients need to seamlessly manage their third-party pharmacy reconciliation. n Pharmacy Performance Analytics From contract management, rate analysis, and benchmarking, to price and purchase optimization, our solution allows you to efficiently analyze and model your entire book of business and allow more favorable contract negotiations with carriers. n Audit Management Streamlines payer audit response process, improves results, and enables preemptive risk mitigation through analytics and audit intelligence. n PSAO Services A full range of solutions for Pharmacy Services Administration Organizations including third-party pharmacy reconciliation, contract management, audit management, central pay, and contracting services.

Additional Product Lines

• Pharmaceutical Reverse Logistics: Returns and Recall Solutions • Workplace Solutions: Floormats, Rx Waste Disposal, RASMAS, Inventory Services

• Healthcare Analytics and Consulting • Collective Bias: Social Media and Blog Influencer Marketing

Markets Served

We service pharmacies of all sizes including retail chains (national, large, medium, community), independent pharmacies, health systems, longterm care facilities, and retail buying groups.

Contact Information

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You’re not just any community pharmacy.

You’re an Exemplary Provider. ®

to our national Patient Quality Measurement™ satisfaction reporting service. For more details, call us at 215.654.9110 or visit our web site: TheComplianceTeam.org/pharmacy_services.aspx.

Exemplary Provider Accreditation ®

*The Compliance Team’s Exemplary Provider® accreditation is nationally recognized and “deemed” by Medicare to accredit Part A-Rural Health Clinics and Part B-DMEPOS providers.

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Operations-Based Exemplary Provider® Pharmacy Accreditation Medicare-approved for DMEPOS, The Compliance Team’s operations-based Exemplary Provider® accreditation builds on existing pharmacy business and patient care practices with a focus on process simplification and standardization.

Founder & CEO: Sandra C. Canally, RN Founded: 1994

satisfaction reporting and benchmarking database, and hundreds of document templates.

(888) 291-5353 (215) 654-9110 Fax: (215) 654-9068 Address: P.O. Box 160, 905 Sheble Lane, Suite 102 Spring House, PA 19477 Website: www.TheComplianceTeam.org

In addition, a Compliance Team accreditation advisor is assigned to each new participating organization. Our Advisor conducts a series of orientation webinars that cover the following areas: administration, patient services, infection control, risk management, corporate compliance, human resources, government regulatory, and when applicable, CMS’ Rural Health Clinic Conditions for Certification. Following a successful on-site evaluation participants are awarded The Compliance Team’s Exemplary Provider® Certificate of Accreditation.

Company Background

The net effect is a dramatically simplified and cost-effective accreditation process.

Employees: 33 Toll-Free Phone: Phone:

Formed in 1994, The Compliance Team (TCT) is the first womanowned national healthcare accreditation organization authorized in the United States of America by the Secretary of the Department of Health and Human Services to accredit Part-A Rural Health Clinic (RHC); and Part-B Durable Medical Equipment, Prosthetics, Orthotics, Supplies (DMEPOS) participating Medicare providers. Convinced that existing accreditation models of the day were confusing and often counter-productive, Founder and CEO, Sandra (Sandy) Canally, RN, spent the better part of four years developing and field testing healthcare’s first operations-based accreditation programs. Inspired by the teachings of Florence Nightingale and modern-day quality icons W. Edwards Deming and Masaaki Imai, Sandy has built an accreditation model based on process simplification and standardization that also incorporates point-of-contact continuous improvement.

Product Specifications

n Pharmacy Services Accreditation Programs: Community Pharmacy including Medicare-approved DMEPOS; Sterile Compounding; Nonsterile Compounding; Long-term Care; Specialty Drugs; Infusion; Travel/Retail Clinic n Additional Health Sector Programs: Rural Health Clinic-MedicareApproved; Patient-Centered Medical Home (PCMH); Immediate Care Clinic; Sleep Care Management; DMEPOS-Medicare-approved; Ocularist/ Anaplastologist; Private Duty

Testimonials

“ After going through the (Exemplary Provider®) accreditation process with The Compliance Team, we’re not only a better business, but a better pharmacy.”

The firm’s first Exemplary Provider®-branded accreditation program was launched in 1998. Presently, the firm offers service specific accreditation to provider organizations in seven healthcare sectors. Included are programs for all pharmacy services.

To date, The Compliance Team has accredited over 8,000 provider operations that are located in all 50 states, Puerto Rico and the U.S. Virgin Islands.

Product Overview

— John Richards, Pharm. D, Professional Village Pharmacy, Sacramento, CA

“ T he Compliance Team encourages and coaches you when you are doing the right things, and corrects and guides you when you are not. They are more like an advisor helping you succeed. A friend, not a foe.” — Keith Diamond, RPh Dermer, Pharmacy & Surgical, Brooklyn, NY

“ T he Compliance Team understands our business and was able to implement the program to our business model; not the other way around.” — David Svenson, Discount Drug Mart, Medina, OH

The Compliance Team’s dramatically simplified accreditation process is designed to standardize an organization’s everyday patient care practices, streamline their business operations, and validate their quality. (There is no need for participating providers to change their business models.) First time applicants enroll for three years plus an orientation period that takes between two and six months to complete. e.g. DMEPOS versus Rural Health Clinic.

Trade Shows/Meetings Attended

Incorporated in each program are sector specific plain language TCT’s proprietary Safety-Honesty-Caring® quality standards, expert oneon-one implementation mentoring, access to TCT’s national patient

MHA-Managed Health Care Associates; TOPCO

AMCP-Managed Care & Specialty Pharmacy; Asembia-Specialty Pharmacy Summit; CPHA-California Pharmacists Association-Western Pharmacy Exchange; Cardinal Health-RBC Conference; McKesson ideaShare; Medtrade; NCPA; NACDS Total Store Expo

GPO Affiliate

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Credentialing should be a breeze! SEE YOUR PHARMACY'S RESULTS AND RECOMMENDED NEXT STEPS BY VISITING WWW.RJHEDGES.COM/NEXTSTEPS

Make your credentialing process easier with this free

PHARMACY CREDENTIALING ASSESSMENT! YES NO

PHARMACY OPERATIONS Are staff members trained on CMS 10147 Adherence if a “569 error” occurs? Do you have Policies and Procedures (P&P) to meet Pharmacy Medicare Part D credentialing requirements? Are you keeping annual records of all trainings (HIPAA & FWA with 10 years of retention)? Do you review your EQuiPP scores monthly? Do you have a Medication Adherence Program?

YES NO

Do you have a Continuous Quality Improvement Program? Are you enrolled in a Patient Safety Organization? YES NO

HIPAA Do you have a HIPAA P&P manual/program in place? Has your Notice of Privacy Practice been updated since July 1, 2013? Do you maintain a breach assessment when the patient receives another patient’s medication?

PATIENT SAFETY

YES NO

FWA Are you conducting FWA Prevention training annually? Do you have an “Anti-Kickback” Policy & Procedure (P&P)? Do you have your entire staff completing Conflict of Interest forms annually? Are you running OIG-GSA-SAM Exclusion Verifications each month on: Employees, Owners and Contractors Business Associates All vendors whose products are billed through Medicare Are you keeping these documents for 10 years?

We’re here to keep you stress-free and in compliance! 724-357-8380

SALES@RJHEDGES.COM

WWW.RJHEDGES.COM

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Make Your Credentialing Process Easier With R.J. Hedges and Associates We’re here to help you stay stress-free and in compliance! President & CEO: R. Jeffrey Hedges Founded: 2006 Employees: 15+ Phone:

(724) 357-8380 Fax: (814) 446-6336 Address: P.O. Box H New Florence, PA 15944-0427 Website: www.rjhedges.com

Company Background

Feeling overwhelmed by changing rules and regulations? Are audits, attestations and credentialing driving you crazy? Not sure how to keep up? R.J. Hedges & Associates can help you bring peace and relaxation back into your life. We have helped hundreds of independent pharmacies stay compliant, pass audits and inspections, and easily earn Medicare accreditation. Our company was founded on our strong beliefs and moral standards to make federal compliance obtainable, reasonable, and achievable. Because of our high standards of customer service and compliance, R.J. Hedges has earned the Better Business Bureau’s highest rating of an A+! We consider our employees and clients to be members of the family. Our clients are treated the same way we treat our employees with respect, dignity, and honesty. If you are struggling in today’s healthcare market, we can help with the following compliance programs: Pharmacy, Compounding, HIPAA, Diabetic Shoes, DMEPOS/Medicare, FWA Prevention, and Immunizations. We would love to discuss your compliance needs and add your pharmacy to our R.J. Hedges community.

Product Overview

Feel at ease knowing your independent pharmacy is prepared to meet insurance credentialing requirements! Our pharmacy compliance program features: • Over 70 Policies and Procedures • More than 70 Customized Support Documents • Quality Assurance Program • Patient Safety Act Requirements • Medication Adherence Program • Fraud, Waste, and Abuse Prevention • And much more!

updated, answer your questions, and guide you every step of the way to make your life stress free when it comes to compliance. You will have 24/7 access to our Compliance Portal ® where you will be able to access: • Easy-to-Follow Procedures • Web-Based Training • Monthly Task List • Special Bulletins • Webinars • Checklist for Audits, Inspections, and Surveys

Features & Options

Keeping up-to-date with compliance to meet insurance, state, and federal requirements can feel like a second job. R.J. Hedges & Associates can help you whether you have a large or small pharmacy. Because every pharmacy is unique, we customize each pharmacy’s policies and procedures, plans, forms, and support documents. We also offer our clients web-based training, license verification, patient safety, OIG/GSA/SAM verification, and checklists for audits, inspections, and surveys.

Additional Product Lines

HIPAA Compliance Program; DMEPOS Compliance Program; Compounding Compliance Program; Pharmacy Immunization Compliance Program; Fraud, Waste, and Abuse Prevention Compliance Program; Diabetic Shoe Compliance Program

Key Customers

Independent Pharmacies Nationwide

Trade Shows/Meetings Attended

Computer-Rx; GeriMed; Mutual Drug; NCPA; PDS; PioneerRx; Smith Drug Company; Value Drug Company

Ordering Information

Our Compliance Strategists are available to help you discover what your business is missing in order to be in full compliance. Our team will help you shine light on any compliance gaps your pharmacy may have as well as share what programs you may already have access to. After speaking to our team you’ll feel knowledgeable and confident to take the next steps for your pharmacy to be 100% compliant. To learn how R.J. Hedges can help you stay stress-free and in compliance, please call us at (724) 357-8380 or email us at sales@rjhedges.com.

All of our programs are 100% customized with one-on-one support. Each client has a dedicated project manager who will keep your program

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Fagron is More...

Visit us.fagron.com/more

us.fagron.com

Fagron, Inc.

Fagron North America- 2400 Pilot Knob Road - St. Paul, Minnesota 55120 - USA Tel. (800) 423 6967 - Fax (800) 339 1596 - info@fagron.us

B&B Pharmaceuticals, Inc.

Fagron Academy

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Fagron is More Fagron is more than compounding essentials, more than a pharmaceutical supplier, more than education. Fagron delivers the highest quality materials, ingredients, and CE courses at competitive prices, and in a timely fashion. Experience more with Fagron. Founded: 1980 Employees:

300 + (800) 423-6967 Fax: (800) 339-1596 Address: 2400 Pilot Knob Road St. Paul, MN 55120 Website: Order online at us.fagron.com/more Toll-Free Phone:

Company Background Fagron North America’s Compounding Essentials Division (Fagron, Inc., B&B Pharmaceuticals, Inc., and Fagron Academy) has been serving the compounding industry for over 60 years combined. We specialize in offering over 65 unique compounding bases and vehicles. Additionally, we offer over 800 active pharmaceutical ingredients, equipment, supplies, and first-rate contemporary compounding education and technical support for compounding pharmacies. Fagron’s dedication to quality is achieved through our extensive vendor validation program and commitment to only sourcing from FDA validated suppliers. Service Overview: Serving the Compounding Pharmaceutical Market n Fagron, Inc. Fagron, Inc. is focused on the optimization and innovation of pharmaceutical compounding. Fagron widens the therapeutic scope of the prescriber to enable tailor-made pharmaceutical care and supports the unique selling point of the pharmacist. • VAWD accredited distribution facility. • Trademarks: Innovative concepts, creams, and oral suspensions with over 70 published stability studies. • Essentials: Pharmaceutical raw materials, equipment, and supplies. n B&B Pharmaceuticals, Inc. B&B Pharmaceuticals, Inc. is committed to providing the compounding community with the highest quality compounding ingredients at competitive prices and only the best customer service. • Specialize in controlled substances, hormones, and other active pharmaceutical ingredients. • DEA CSOS now available, order CIIs online. • All CIIs are manufactured in the United States. • VAWD accreditation in process.

n Fagron Academy Fagron Academy was created for pharmacy professionals who have a dedication to compounding and a commitment to being the best. Fagron Academy offers comprehensive experiential and lecture-based pharmacy compounding education courses, formulations, and industry related content. Attend one of our hands-on courses at our state-of-the-art facility in vibrant Miami, or join us at destinations across the U.S. for innovative, lecture-based symposia. • CE courses at competitive pricing. • Technologically advanced classroom facilities. • Visually stimulating laboratory experiences. • World class ISO-certified clean room. • No membership required for enrollment.

Fagron Quality

Over 200,000 customers worldwide have access to over 5,000 highquality pharmaceutical raw materials and innovative vehicles. As a result of Fagron’s global quality and R&D efforts, we have a unique position which makes it attractive to pharmacies, hospitals, and the pharmaceutical industry. Fagron has sourcing offices in South America, North America, Europe, and Asia, enabling Fagron to source its pharmaceutical raw materials globally while operating close to the production sites of pharmaceutical raw materials. On-site producer audits, (re) qualifications and regular performance assessments guarantee continuous control of Fagron’s product portfolio.

Fagron R&D We believe R&D never ends. Fagron’s innovative bases and vehicles are developed in our R&D center in St. Paul, MN. We continuously perform scientific studies (e.g. stability, absorption) on our vehicles with commonly prescribed active pharmaceutical ingredients (APIs). The results are regularly published in peer-reviewed journals and are available on the Fagron website. Ordering Information Connect with all of the Fagron businesses online at shop.fagron.us.

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CASE STUDY

Health park

pharmacy

North Carolina Pharmacy Uses Automation to Scale Highly Successful Care Transition Solution Steve Adkins Pharm.D., RPh

Owner of Health Park Pharmacy in Raleigh, NC NCPA Steering Committee for Technology in 2017 2013 NCPA Outstanding Adherence Practitioner Award

www.tcgrx.com

CASE STUDY Watching a patient fall through the cracks of the healthcare system was an all-to-familiar scenario for Steve Adkins, PharmD, RPh, who, as a child watched his grandfather succumb prematurely to heart disease. He recognized that his family needed a healthcare advocate and assumed the role without hesitation. This prompted him to become a community pharmacist. Today, he sees his role not only as an opportunity to advocate for his family, but also to serve as a spokesperson for patients without a voice.

Decision Adkins started investigating automated solutions that filled either pouch packs or multi-dose blister cards in 2012. By the summer of 2015, Health Park Pharmacy was having a hard time keeping up with the adherence packaging demands of their growing patient base. Adkins knew that Health Park needed an automation company to help them keep up with the demands of their new home healthcare partner, without sacrificing quality assurance. Adkins had spent close to three years investigating each of the companies that offered automation for compliance packaging. He found that pharmacies throughout the nation with the highest rate of success, had one thing in common — they were all utilizing TCGRx automation. This, coupled with the positive feedback he received from his industry colleagues about TCGRx, prompted Adkins to re-examine the company’s offerings. Soon after connecting with a local TCGRx sales representative, Adkins and his wife, Vanessa, found themselves on a flight to the company’s headquarters in Powers Lake, Wisconsin. Several factors ultimately swayed Adkins’ decision to purchase both the ATP® 2 and the InspectRx® imaging system. These include: • Unparalleled Imaging Technology: The InspectRx Imaging System utilizes a 12-point electronic prescription verification system. The same technology used by the Federal Bureau of Investigations (FBI) for facial recognition in airports, is used to image each and every pouch to ensure that each patient gets the right medication at the right time, every time. • Facilitated Quality Assurance: The InspectRx compares the images of the medications in each of the packs, with an associated reference image that has been created and verified by a registered pharmacist. Medication packs with a solid green box denotes successful verification. Medications packs without verifiable images or potential errors are denoted with either orange or red boxes respectively. In such instances, a pharmacist will manually inspect those packs, corrections will be made if needed, and those packs are reimaged for final inspection. • Efficiency: The combination of the ATP 2 and the InspectRx machines reduces the time and manual labor required to fill and dispense patients’ medications in adherence packaging. • Culture: According to Adkins, the culture at TCGRx from the top down, was unmatched by any of its competitiors. “Duane, Matt, and the entire TCGRx Team were filled with passion. That passion didn’t stop at providing a better machine. They truly want to be a partner by connecting us with the resources, industry partners, and opportunities to be successful.”

www.tcgrx.com

CASE STUDY

“

Pharmacies provide so many supportive services for skilled clinicians when patients are in hospitals & skilled nursing facilities. However, when that same patient (a lay person) with 10+ medications gets discharged, they are forced to manage everything on their own. It just doesn’t make sense,” Adkins explained. Steve Adkins Pharm.D., RPh

Owner of Health Park Pharmacy in Raleigh, NC NCPA Steering Committee for Technology in 2017 2013 NCPA Outstanding Adherence Practitioner Award

www.tcgrx.com

Results Since implementing TCGRx automation, Health Park Pharmacy has seen significant growth in their program. Over the last twelve months, they’ve been able to onboard close to 1,500 patients. They’ve gone from an average census of approximately 350 in December 2015, to approximately 1,200 in December 2016 — almost a 250% increase in less than one year. The most important part to Adkins and his team, is that they have been able to grow this program without sacrificing quality or having to add significant labor costs. According to data from a CMS Innovation Pilot with Community Care of North Carolina, patients enrolled in Health Park Pharmacy’s Project Harmony Program have a 35% reduction in in-patient hospitalizations, 44% reduction in ED visits, and >25% reduction in overall cost of care. “We typically get between 5-10 referrals daily. While many of those come from our home health care partner Well Care, we also get a number of referrals from physicians, hospitals, rehab facilities, geriatric care managers, home care agencies, case managers from both major medical insurance companies, and a local Transitions CareChoices Team, started by Transitions LifeCare and Hospice.” Adkins and his team have also been able to save significantly on labor and packaging costs. Adkins estimates they would have had to add approximately three full time technicians to safely manage the new patients in hand packed multi-dose cards. The labor savings alone exceeds $90,000 per year according to Adkins. Adkins also estimates they save approximately 50% in supply costs, compared to the hand packed multi-dose cards.

Conclusion Adkins credits his amazing team and their partnership with TCGRx for meeting the challenge of scaling their post-acute care solution, while maintaining best in class patient outcomes, reducing supply costs and keeping labor costs in check. “The last year has definitely had its share of stress. Luckily, we have an amazing team and we have had the support of all of the folks at TCGRx. I had a vision, a way to improve a broken system. Thankfully, we had two of the nations best pharmacists and the nation’s best automation company to help implement that vision. We couldn’t have done it without Jennifer Pippin, Diann Sutherland, and our friends at TCGRx,” said Adkins.

The TCGRx

Advantage TCGRx will make your pharmacy more efficient through: 3 Automated pouch packaging and image verification 3 Full inventory management 3 Proven effective methods of inventory reduction 3 Increased patient safety utilizing barcode-driven script filling 3 High-density storage and fixtures

www.TCGRx.com

info@TCGRx.com

262.279.5307

Rees Scientific

Continuous Automated Monitoring for Pharmacies * Monitor refrigeration, room temperature, differential pressure and more. * Meet compliance for FDA, CDC, USP <797>, USP<800>, NIH, NIST, AAP, NAPRA and more. * Eliminate manual recording, errors and labor. * Save time and money. * Easy to use and set up.

P. 800.327.3141 F. 609.671.2751 www.reesscientific.com

Performance Qualiﬁcation Made Easy

Track temperature wirelessly with the EDGEVue™ app

Simple. Reliable. Assurance.

EDGE

™

Wireless. Connected. Sensors. • • • • •

Simplify PQ testing with inexpensive programmable dataloggers Track exposure to heat and cold throughout transit Generate critical accreditation and regulatory reports Share temperature datalogging and other data on-demand Monitor pharmacy facilities 24/7

All without ever opening the package.

Temperature Intelligence™

temptimecorp.com

Visit us at Booth #604 at the 2017 Asembia Specialty Pharmacy Summit to learn more.

Pharmacy Transition Services Life is full of transition, even with the ownership of your pharmacy. You may be thinking about succession planning, retiring or buying another pharmacy. The Cardinal Health Pharmacy Transition Services team has you covered. Let us help you form your game plan. We recommend planning at least three years in advance so you can: •

Maximize the value of your pharmacy

•

Learn about opportunities for buyers or sellers

•

Become informed of your financing options

•

Leave your patients and employees in good hands

Your Pharmacy Transition Services team Vice President Dave Ellis Pharmacy Transition Services Dave.Ellis@cardinalhealth.com

916.213.4660

The information provided by the Pharmacy Transition Services team is not intended to be legal, tax or accounting advice service. You should consult with professional advisors familiar with your particular factual situation for advice concerning legal, tax and accounting matters before making any decisions.

West Judd Wilstead Director of Pharmacy Acquisition

Northeast Brett Fortier Director of Pharmacy Acquisition

Judd.Wilstead@cardinalhealth.com

Brett.Fortier@cardinalhealth.com

801.205.7178

614.537.2781

Midwest Genevieve Johnson Director of Pharmacy Acquisition

Southeast Chad E. Sanders Director of Pharmacy Acquisition

Genevieve.Johnson@cardinalhealth.com

Chad.Sanders@cardinalhealth.com

720.708.0250

614.657.2934

© 2017 Cardinal Health. All Rights Reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health. All other marks are the property of their respective owners. Lit. No. 1RI17-641616 (02/2017)