Industry Expert Q&A, Market Leaders Buyer’s Guide, and More pg. 26
Personalized Wellness — Expanding the Role of Pharmacies in Community Health pg. 58
Industry Expert Q&A, Market Leaders Buyer’s Guide, and More pg. 26
Personalized Wellness — Expanding the Role of Pharmacies in Community Health pg. 58
Pharmacy Director Robert Iacobucci at White Cross Pharmacy pg. 16
Daniel J. Lannon RPh, Broker/Owner
“They treated us like we were their only clients, even though we knew we weren’t.”
– Thomas & Ruth, Albuquerque, NM
Bo Garmon Loan Officer (479) 856-3001 bgarmon@ffb1.com
Bobby Glaze, PharmD Loan Officer (870) 315-0301 bglaze@ffb1.com
Schwanda Flowers, PharmD Managing Director (501) 672-5040 sflowers@ffb1.com
When you partner with First Financial Bank, we’ll get to know you and your business inside and out. Whether you’re starting your first pharmacy or growing your business, we have the first-hand industry expertise to create a wide range of financial products tailored specifically to your business. Because, not all pharmacies are the same, and you should have a bank who knows your business. First Financial Bank – In the business of YOU.
Acquisition & Real Estate
Equipment financing
Expansion & remodeling
Business refinancing
Start-up loans
PharmD, current and former owners on our team
Nearly a century of investing in small business
In the ever-evolving landscape of community/ retail, long-term care, and specialty pharmacies, staying current with the latest technologies, services, and products is essential for improving patient care and boosting profitability through enhanced operational efficiency. This Winter issue of 20Ways is focused on providing valuable insights into returns and reverse distribution, helping pharmacies streamline processes, reduce waste, and recover value from unsold or expired products.
We also share insights on navigating multi-dose packaging with automation technology and expanding pharmacies’ role in community health with personalized wellness, two key topics that will shape the future of pharmacy operations.
Thank you for your ongoing commitment to improving patient outcomes. We hope this issue offers valuable insights and practical tools to help your pharmacy thrive.
Greg Cianfarani, RPh Founder & CEO greg.cianfarani@rxinsider.com
CEO & FOUNDER
Gregory Cianfarani, RPh
DESIGN & PRODUCTION
Design & Layout, Lora Bourque
Multimedia, Eric Simmons
MARKETING & OPERATIONS
Director of Marketing & Operations, Samantha Roy
Marketing & Operations Coordinator, Amanda D’Amico Credit Analyst & Bookkeeper, Kristin Fennessey
SALES & BUSINESS DEVELOPMENT
EVP, Sales & Marketing, Mike Rahme VP of Strategic Accounts, Chris Kolkhorst
Executive Sales Director, Shaun Russell
Account Executive, Savannah DaSilva Account Executive, Jeff Rackliff
PHARMACY MARKET INTELLIGENCE
Marketing Manager, Alexa DiLuca Pharmacy Market Analyst, Lexi Cianfarani Pharmacy Market Analyst, Michael McEwen Pharmacy Market Analyst, Neal Patel
EDITORIAL ADVISORY BOARD
Amanda Binkley, PharmD, BCIDP, AAHIVP Clinical Pharmacy Specialist Infectious Diseases Penn Presbyterian Medical Center
Miriam Cho, PharmD President & Chief Pharmacy Officer MacRx
Lindsey Dymowski Constantino President & Cofounder Centennial Pharmacy Services & LTC@Home Pharmacy Network
Mark Garofoli, PharmD, MBA, BCGP, CPE, CTTS Director of Experiential Learning and Clinical Assistant Professor West Virginia University of Pharmacy
Sebastian Hamilton, BSP, RPh, MBA, PharmD, ACE Chief Pharmacy Officer, Operations and Community/ Ambulatory Partnerships, 340B ACE Boston Medical Center
Brian Musiak, PharmD, MBA, CPEL System Director of Pharmacy Care New England
Abby Roth Owner/Microbiologist Pure Microbiology
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EDITORIALS
RETURNS, REVERSE DISTRIBUTION
Industry expert Q&A, Returns and Reverse Distribution Market Leaders Buyer’s Guide, and more. page 26-31
PERSONALIZED WELLNESS — EXPANDING THE ROLE OF PHARMACIES IN COMMUNITY HEALTH
Contributed by President & Co-founder Lindsay Dymowski, at Centennial Pharmacy Services. page 58-59
FURTHER EXPLORATION
PHARMACY CASE STUDIES
Discover the stories, research, and reports from real pharmacies. page 40-41
TRADE SHOW & MEETING EVENT CALENDAR
Detailing key industry events throughout the year. page 48-51
WHITE CROSS PHARMACY — A LEGACY OF CARE & INNOVATION
An Interview With Pharmacy Director Robert Iacobucci, and Business Director Beth Brown, at White Cross Pharmacy page 16-19
EMPOWERING PHARMACY, TRANSFORMING CARE
RedSail Technologies serves 11,500+ pharmacies and millions of patients with modern software and solutions of brands: PioneerRx, BestRx, Axys LTC, QS/1, PowerLine, and RedSail Advantage. page 11
2X YOUR CLINICAL SERVICES VOLUME AND REVENUE WITH THE SAME NUMBER OF STAFF
MedMe creates stronger patient connections with personalized communications and streamlines scheduling, delivery, documentation, and followups for vaccinations, POCT, prescriptions, MTMs, and more — boosting non-dispensing revenue with the same staff. page 13
NSF/ANSI 456 CERTIFIED VACCINE COLD STORAGE SOLUTIONS PROTECT VACCINES AND PHARMACEUTICALS
Helmer Scientific GX Solutions professional medicalgrade refrigerators and freezers are certified to the stringent requirements of NSF/ANSI 456 ensuring safety and efficacy of stored samples. page 15
AMERICAN BIOTECH SUPPLY — CERTIFIED TO PROTECT, ENGINEERED TO PERFORM
The NSF/ANSI 456 Standard for Vaccine Cold Storage ensures that certified units protect pharmaceuticals at optimal temperatures, prioritizing patient safety, preventing waste, lowering energy costs, and allowing for peak delivery of vaccines. page 21
MCKESSON’S AUTOMATION SOLUTIONS FIT YOUR PHARMACY AND YOUR BUDGET
Reimagine retail pharmacy automation with solutions that have the smallest footprint, smallest cost, and biggest impact. page 23
RETURN SOLUTIONS OFFERS HASSLE FREE RX RETURNS
Reduce time spent tracking credits and get credit quickly with Return Solutions’ OneCheck Select program — the fastest pharmaceutical return credit reimbursement in the industry. page 25
UNIT DOSE OPTIONS FROM HEALTH CARE LOGISTICS ® SIMPLIFY FILLING, DISPENSING
Cut the time and cost of drug packaging for individual patients with solutions designed to optimize results. page 33
AXIAL ® MULTI-DOSE PACKAGING MACHINES BY EUCLID ® MEDICAL PRODUCTS
Axial® multi-dose machines promote medication adherence and simplify the process for the patient by pouch and blister card packaging medications by time and day. Axial® boasts a smaller footprint than any other machine on the market. page 35
LONG-TERM CARE PHARMACY ACCREDITATION, WHEREVER THE PATIENT CALLS HOME™, FROM THE COMPLIANCE TEAM
A pathway to operational efficiency and excellence — helping to ensure your operations and services meet or exceed industry quality standards of care for your patients shifting between home, community, facility, or hospital — wherever the patient calls home. page 37
NORITSU PHARMACY AUTOMATION — AUTOMATED COMPLIANCE PACKAGING AND VERIFICATION SOLUTIONS
Noritsu provides innovative compliance packaging solutions for pharmacies of all sizes. As dedicated business partners, we customize our services to meet the unique needs and goals of each pharmacy. page 39
Streamline your entire pharmacy operation with our complete suite of LTC pharmacy solutions. From order intake through delivery, the FrameworkLTC® platform of fully integrated and scalable solutions automates manual tasks so LTC pharmacies can focus on what matters most — improving patient lives. page 43
Conceived and operated by industry veterans, JFCRx combines industry-leading hardware and software, comprehensive analytics, business process improvement consulting, and exceptional customer service to help pharmacies grow. page 45
Uniweb collaborates with designers and store personnel to create visually appealing and practical pharmacies, retail fixtures, and consult spaces. We offer customizable surface options, materials, colors, and finishes that coordinate with the surrounding store interiors. page 47
SRx is a comprehensive pharmacy management system developed by pharmacists and our customers to efficiently manage pharmacy operations. If you desire an all-inclusive pharmacy software solution at an affordable price without sacrificing quality, then SuiteRx is for you! SuiteRx’s SRx is guided by innovation, powered by our customers. page 53
Driving efficiency and scalability in fulfillment with innovative automation solutions. page 55
When buying or upgrading your independent pharmacy, our experienced team can help with creative loan structures and flexible terms. page 57
EzriRx is a technology-friendly and advanced marketplace that makes it incredibly easy for pharmacies to shop and save on brands, generics, OTC, HBA, pet meds, and more on a single easy-to-use platform. The time wasted dealing with reps adds up to real dollars. EzriRx is simple. EzriRx is free. page 61
South Pointe understands that the quality of service supplied to you, the customer, goes hand in hand with the success of your business. We strive to show our customers that we care about them by providing friendly and precise customer service along with personalized account customization. South Pointe is and will remain a leading secondary distributor in the pharmaceutical industry by remaining true to the principles on which it was founded to ensure all customers are satisfied with their service. page 63
Use this fun, unique product with 100% markup to acquire new patients, generate revenue from current patients, as a solution for dry mouth, for doctor detailing, and to distract and reward needle-nervous patients. page 65
Bill and track your medical benefit claims in real time, giving you visibility into submissions, denials, and rejections. This holistic view empowers you to expand your pharmacy capabilities. page 67
20Ways MISSION
To educate pharmacy management on products and services that serve to improve patient care or improve a pharmacy’s financial bottom line, while distilling and presenting this relevant information via 20 product profiles.
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Editorial — views expressed in articles or profiles in the 20Ways are those of the author(s) and do not necessarily reflect the policies and opinions of RXinsider, our editorial board(s), our advisory board(s), or staff. Advertising — products, services, and educational institutions advertised in 20Ways do not imply endorsement by RXinsider.
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The most powerful and robust system for independent pharmacy.
Modern, cloud-based software for long-term care pharmacy.
Safeguard your sensitive data with PowerLine, our robust pharmacy claims switch. Ensure your pharmacy's information is secure and compliant with the highest standards, giving you peace of mind to focus on what matters most - your patients.
The most user-friendly independent pharmacy management system.
Proven, front-to-back pharmacy management systems.
As a RedSail Technologies customer, you gain access to exclusive solutions that increase your pharmacy's revenue and enhance patient outcomes. Our comprehensive approach supports your growth, helping you deliver top-tier care while achieving your business goals.
Explore everything RedSail Technologies has to offer.
President & CEO: Andy Maurer
Employees: 700+
Toll-Free Phone: (833) 733-7245
RedSail Technologies serves 11,500+ pharmacies and millions of patients with modern software and solutions of brands: PioneerRx, BestRx, Axys LTC, QS/1, PowerLine, and RedSail Advantage.
Address: 201 W. Saint John Street, Spartanburg, SC 29306
Website: redsailtechnologies.com
RedSail Technologies customers include community, enterprise, regional chain, long-term care, outpatient, physician clinic, HME/DME, and specialty pharmacies. Deep understanding of these pharmacies’ potential and challenges fuels our support of rapid software feature development, next-generation products, and ground-breaking clinical and financial programs teamed with industry partners. Our customers are part of the country’s most clinically advanced and financially sustainable pharmacy network, supported by the technology and programs they need to succeed and elevate their role in healthcare.
n PioneerRx Pharmacy Software
PioneerRx is designed for pharmacies committed to community impact, offering features that enhance speed, simplicity, flexibility, and results. Each pharmacy receives support from a team of certified pharmacy technicians plus software, hardware, and accounting specialists. PioneerRx’s advanced reporting provides insights for data-driven decisions, ensuring growth and profitability. By automating routine tasks and triggering next steps, PioneerRx reduces missed opportunities and frees up your time to focus on clinical activities.
n Axys LTC Pharmacy Software
Axys LTC is the first cloud-based pharmacy management software for long-term care, providing cutting-edge technology to strengthen your pharmacy today and prepare it for the future. Enjoy benefits like fast updates, cost-effective scaling, robust security, and market-leading reliability. Axys’s intuitive design reduces training time, making it easy for new staff to learn. By eliminating the need for server hardware, reducing training and support time, and enhancing workflow, Axys delivers a real return on investment for pharmacies.
n BestRx Pharmacy Software
BestRx’s pharmacist-centric design makes it one of the easiest pharmacy software systems to learn and use, with intuitive features that quickly streamline and modernize your pharmacy. Maximize efficiency with automated task optimization and customizable workflows. Boost profitability with electronic claim submissions, auto-applied copay voucher credits, and integration with medication adherence programs. Enjoy remote access through delivery and online payment options, plus a cloud-hosted version of our award-winning software, allowing you to expand access beyond your store’s four walls.
n QS/1 Pharmacy Software
Built with decades of experience, QS/1’s NRx and PrimeCare pharmacy management systems offer the tools that retail and long-term care pharmacists need to simplify workflow, process claims, manage inventory, handle cycle filling and billing, and provide clinical care for patients.
n PowerLine Pharmacy Switch
PowerLine is a modern HIPAA-compliant telecommunications switch with a 99.99% availability rate. It handles any transaction volume while maintaining top speed and security. With direct connectivity to pharmacy benefit managers, PowerLine enables effortless claims management and messaging. As an independent pharmacy switch, it is unaffiliated with distributors or PBMs, ensuring best-in-class service.
n RedSail Advantage Solutions
RedSail Advantage empowers pharmacies to enhance patient care and business growth. Our RxCash+ program, copay assistance, and medical billing solutions boost revenue and improve health outcomes, with support from pharmacy consultants on implementation, best practices, and results.
“PioneerRx really is incredible. We value working with a technology partner that is helping independent community pharmacies thrive in the new payment models of care.”
— Amina A., Pharmacy Owner
“I wholeheartedly recommend BestRx’s cloud-hosted software to any colleague in the industry. Its user-friendly interface, scalability, and robust features have significantly enhanced our efficiency and responsiveness, making it an indispensable tool for modern pharmacy management.”
— Perry K., IntegraRx
“Axys has been designed with the user in mind — it’s fast, intuitive, and easy to use, enhancing our productivity, which in turn allows us to focus our energy on resident care and customer service.”
— Bryce M., Guardian Pharmacy of Indianapolis
“I wanted to let the whole RedSail Advantage team know how happy I am with the RxCash+ program and the benefits I’m seeing from participating. I’m looking forward to RedSail rolling out more programs like this for my pharmacy and customers.”
— Willie L., Lee’s Inlet Apothecary
Ready to see more?
Talk to us about what truly modern pharmacy solutions might mean for your business.
sales@redsailtechnologies.com
President & CEO: Purya Sarmadi
Founded: 2019
Phone: (647) 372-2270
MedMe creates stronger patient connections with personalized communications and streamlines scheduling, delivery, documentation, and follow-ups for vaccinations, POCT, prescriptions, MTMs, and more — boosting non-dispensing revenue with the same staff.
Address: 155 Queens Quey E, ON M5A 0W4 Website: www.medmehealth.com
Founded to reimagine pharmacy care, MedMe was built on the belief that pharmacists, the most accessible healthcare professionals, are key to solving the challenges of rising healthcare costs, meeting the needs of an aging population, reactive care, and a strained workforce. Since its inception, MedMe has empowered pharmacies with a platform that enables efficient, scalable clinical services. Our all-in-one software streamlines every step of care delivery from scheduling and intake to documentation, personalized patient communication, and follow-ups. Trusted by over 4,000 pharmacies, MedMe has facilitated 25+ million appointments, driving a 2x revenue boost and saving pharmacists 30% of their time.
1. Appointment Scheduler: Set your availability with time blocks and maximize your schedule. Take control of your workday with multi-calendar views and streamline patient flow with Walk-In Queuing and Check-In features. Launch, schedule, and conduct external clinics with ease. Empower patients with an online booking experience that offers unmatched flexibility and ease of use, supported by a symptom checker, advanced filtering, and options for multi-service and group bookings.
2. Patient Intake and Consent: Digitize patient intake and consent capture and generate PDFs automatically. Minimize drop-offs with auto-fill for existing patients and enhance patient engagement with automated SMS and email reminders to reduce no-show rates. Ensure compliance with state legislation through eligibility screening.
3. Pharmacist Documentation: Leverage standardized or custom templates, tailored to meet the unique needs of your community. Auto-fill documentation from patient intake or consult transcriptions with MedMe’s AIScribe. Boost pharmacist confidence in autonomous prescribing with clinical decision support through MAPflow. Facilitate informed care planning with AI Clinical Search that provides real-time, evidence-based guidance. Keep records upto-date with mass updates.
4. Patient Communications and Follow-Ups: Improve patient engagement, adherence, and lifetime value by simplifying follow-up communications and appointment scheduling. Enable patients to flag interest in other services offered or join a waitlist and send communication blasts for flu season or inventory updates. Leverage MedMe’s e-fax and secure file-sharing options to deliver end-to-end care to your patients.
n 30+ Clinical Services Supported: Immunizations; Pharmacist Prescriptions; Health Screenings; MTMs; POCTs; Chronic Disease Management; Med Syncs; Medicare Enrollment; Travel Health; Test & Treat Programs, and more.
• Fully Whitelabelled Platform: Customize MedMe to reflect your pharmacy’s branding for a seamless patient experience.
• Targeted Communications: Effortlessly reach patients with tailored campaigns or automated notifications via email or SMS.
• Online Booking Integrations: Attract new patients through Reserve with Google and vaccine locators.
• Flexible Appointment Modes: Offer care in-person, by phone, or virtually with built-in video tools.
• Walk-In Queue: Digitally gather patient consent and intake even for walk-ins, tracking the queue in real time.
• Multi-Service & Group Bookings: Maximize appointment volume by bundling multiple services into one booking — completely configurable to your needs. Allow group bookings for up to six people, with flexible modification and cancellation options.
• Service Flagging: Automatically flag follow-up needs and service opportunities to maximize patient care.
• External Clinics: Expand your reach and revenue by setting up off-site clinics to attract new patients.
• Customizable Waitlists: Create waitlists to gauge and build patient interest before receiving vaccine supply or medication inventory.
• Secure File Sharing: Auto-generate and share PDFs via encrypted email.
• Integrations: MedMe’s REST APIs enable seamless compatibility with your tech stack.
MedMe is built to support pharmacies of all sizes — enterprise, SMBs, and independents — across specialty, community, retail, and health clinic settings. Don’t see what you need? We specialize in creating fully customized solutions. Here are some examples of customizations we’ve co-developed:
• Custom follow-up appointment types and forms for specialty medication consultations.
• Custom eligibility screenings to meet state-specific clinical criteria.
• Centralized store finder or vaccine locator.
• Fully native mobile app and website integration with custom webview and API endpoints.
• Real-time data streaming to in-house tools or custom dashboards (e.g., appointment volumes, cancellation rates, availability reporting).
• EMR integration for real-time appointment, patient health, and demographic data sharing.
More Information
Visit medmehealth.com or contact our team at care@medmehealth.com.
GX Solutions professional, medical-grade refrigerators and freezers are designed for the safe storage of critical vaccines, pharmaceuticals, chemotherapies, and other medical/pharmaceutical materials.
Certified to the NSF/ANSI 456 Vaccine Storage Standard and help you meet guidelines from the CDC and other regulatory bodies.
Offer best-in-class temperature optimization of uniformity, stability, and recovery.
ENERGY STAR® certified, 50-60% more energy efficient than conventional medicalgrade refrigerators and freezers, and are environmentally sustainable.
Learn More helmerinc.com/vaccine-storage
Helmer Scientific GX Solutions professional medical-grade refrigerators and freezers are certified to the stringent requirements of NSF/ANSI 456 ensuring safety and efficacy of stored samples.
General Manager: Matt Barga
Sales Leader: Betsy Cox
Toll-Free Phone: (800) 743-5637
Address: 14400 Bergen Boulevard Noblesville, IN 46060
Website: www.helmerinc.com
Helmer Scientific is a U.S.-based manufacturer and worldwide distributor of medical-grade cold storage and laboratory processing equipment. We have over 45 years of experience in providing high-quality temperature-controlled environments, with our products being used in over 125 countries. Precise temperature performance and control are essential to the successful storage of pharmaceuticals, and Helmer cold storage products have been designed and developed with these principles.
n Helmer Scientific GX Solutions Refrigerators and Freezers
Proper storage is critical to ensure the safety and viability of life-saving vaccines, medications, patient samples, reagents, and other temperaturesensitive materials. Temperature variations can have a severe impact on these products, reducing their shelf life, efficacy, and effectiveness. It is important to choose refrigerators and freezers that have been designed specifically for healthcare applications to ensure they meet the rigorous performance standards outlined in the new standard for safe storage.
n NSF/ANSI 456 Vaccine Storage Standard Certification
Helmer’s GX Solutions medical-grade refrigerators and freezers were one of the first to be certified to the NSF/ANSI 456 Vaccine Storage Standard. The standard was created to further define temperature performance standards and key feature requirements for refrigerators and freezers used to store vaccines. It was developed using real-world use cases common to healthcare environments. To achieve certification, temperature performance standards must be achieved across all storage locations with varying load conditions and use cases and validated by a certified third-party testing facility.
GX Solutions are designed for the unique needs presented by critical vaccine storage and NSF/ANSI certification provides further affirmation to customers of the reliable temperature performance across all locations and use cases.
n Powered by OptiCool™ Technology — Optimized Temperature Management
OptiCool™ technology pairs a variable capacity compressor (VCC) and natural hydrocarbon (HC) refrigerants to offer best-in-class temperature management, including optimized uniformity, stability, and recovery.
This provides confidence that vaccines and medications are stored at the precise temperature regardless of where they are placed within the unit, will recover faster after prolonged door openings, and will maintain superior stability throughout the cabinet. Helmer GX Solutions are leading the way with temperature, energy, and noise management designed to safely store vaccines and medications to ensure every dose counts.
n Quiet Performance
GX Solutions refrigerators and freezers are three times quieter than traditional models leading to better rest for patients and fewer distractions for healthcare personnel.
n Energy Star® Certified
GX Solutions have been designed to reduce energy usage by 50-65% without compromising the professional medical-grade performance needed for safe storage. Heat output has been reduced allowing facilities to place cold storage in small work areas while limiting HVAC impact.
GX Solutions have been EPA Energy Star certified.
n Environmentally Sustainable
GX Solutions professional medical-grade refrigerators and freezers are designed to support sustainability initiatives. They are compliant with the Significant New Alternatives Policy (SNAP), Environmental Protection Agency (EPA), and EU F-Gas policies. GX Solutions have no impact on ozone depletion and a very low Global Warming Potential (GWP) grade.
n Continuous Monitoring and Connectivity
The i.C3® Information Center is an easy-to-use intuitive interface that provides constant real-time temperature monitoring and multiple information logs, plus security features to keep crucial refrigerator settings protected. Performance history is recorded and can be exported.
Helmer Scientific i.Series® GX Solutions enable networking connectivity. Through direct data integration, Helmer devices can enable facility, clinical, and operations staff complete access to system information. Device data can be integrated into existing monitoring platforms, including continuous monitoring systems and Building Automation Systems (BAS).
n Solutions Designed With You in Mind
GX solutions from Helmer are designed with the unique needs of healthcare in mind. They offer optimal performance, help ensure regulatory compliance, and provide assurance that your products will be safely stored.
White Cross Pharmacy was founded in 1933 as a single retail location. By the 1980s, the company expanded to three locations — two retail pharmacies and a small long-term care division. In 1999, they sold their retail stores to concentrate solely on long-term care services.
Between 2000 and 2010, White Cross Pharmacy focused on serving skilled nursing facilities, though they soon realized their long-term vision lay elsewhere. This led them to shift their focus to assisted living facilities and group homes, where they saw growing demand for multi-dose packaging, which they initially provided manually.
As their reputation grew, they began receiving referrals for at-home and private patients, which opened new opportunities. Their marketing efforts, primarily through print and radio, have allowed them to evolve and meet the needs of their community.
Today, as a third-generation family business, White Cross Pharmacy has continually reinvented itself over the past 20 years. Having transitioned from retail to long-term care, and from skilled nursing facilities to a focus on assisted living, group homes, and at-home care across Rhode Island and Massachusetts, their growth is now centered on marketing their adherence packaging. While their primary audience is seniors, they serve a diverse community, providing care and solutions to all.
the unique needs of each facility and offering tailored services. Some facilities may prefer multi-dose packaging, while others opt for bingo cards. White Cross Pharmacy offers advanced capabilities, such as integration with eMAR systems — services that many traditional pharmacies may not provide.
Above all, exceptional service is key. A decision-maker is always available, ensuring facilities have immediate access and support when they need it most, which helps build trust and long-lasting partnerships.
Synchronization is key — it helps the pharmacy with cash flow and inventory management.” “
White Cross Pharmacy stands out due to its innovative solutions that address the unique challenges faced by assisted living facilities and group homes, particularly staffing shortages. Their MedPack service, which pre-sorts medications by date and time, simplifies medication administration, allowing facilities to rely on the packaging rather than requiring an LPN for every shift. This shift from traditional blister cards or vials has streamlined operations, reduced staffing needs, and improved overall efficiency.
Inquiring new facilities is a gradual and thoughtful process, as change can be challenging for many. It involves understanding
In the post-COVID-19 era, White Cross Pharmacy has seen a growing demand for multi-dose packaging in the athome market. Many patients, especially seniors, prefer to age at home but still require proper medication adherence without daily oversight from family members. MedPack has become a vital service for these individuals, often as a referral from nursing homes, home care agencies, or family members who notice adherence issues.
Does any analytical software interface with the robot?
Are you able to expand the number of medications that are in the robot?
Moreover, the MedPack helps address common medication management challenges. Unlike traditional OTC med-minders, which can be set up incorrectly or cause confusion with similarlooking pills, MedPack ensures accuracy and ease of use, supporting better health outcomes for patients.
Pharmacy Director Bob Iacobucci stated, “By synchronizing our patients and utilizing adherence packaging, we’re able to seamlessly fill thousands of prescriptions a day. Through batchfilling and cycle-filling, we maintain consistency and efficiency with a streamlined workflow. Without that synchronization, trying to manage thousands of prescriptions would be chaotic. Instead, our team leaves the pharmacy calm, knowing everything is organized and under control.”
MedPack was introduced at White Cross Pharmacy in 2010, initially driven by the needs of a few group homes seeking multi-dose packaging solutions. Recognizing the potential for growth, White Cross Pharmacy knew they had to automate the process to stay competitive. After researching automation options and attending industry trade shows, they invested in an automated packaging system that fit their small facility at the time. Business Director Beth Brown reflected that this decision was pivotal — without that investment, the business wouldn’t have been able to compete with larger chains.
Educating patients and facilities on transitioning from traditional blister cards to MedPack pouches was a key part of the service’s evolution. As demand grew, they added another automation machine and established a verification center to further streamline operations.
However, White Cross Pharmacy understands that one size doesn’t fit all. Some facilities still prefer blister cards, especially in environments with frequent medication changes, like dementia units. While they encourage facilities to switch to MedPack for its convenience, they offer both options and provide adaptors for med carts to accommodate the pouch system. This flexibility has allowed White Cross Pharmacy to meet the varying needs of their clients while continuing to innovate and improve their services.
At White Cross Pharmacy, safety and accuracy are paramount, and the team has implemented multiple checks and balances to ensure the highest standards. The most critical component is the visual inspection process. Their workflow includes three layers of quality assurance, along with a new order of verification. Through the combination of advanced software, technology, and extensive staff training, White Cross Pharmacy has established strict guidelines to guarantee the accuracy of every prescription.
Though an AI verification system is in place, a pharmacist still conducts the final check, ensuring that it’s not solely reliant on automated processes. With the constant changes in medication manufacturers, sizes, and colors, the verification system catches any discrepancies, prompting pharmacists to confirm these changes with the technicians.
Once prescriptions are verified, they move to the final step: toting and delivery. White Cross has a dedicated toting department that physically rolls the strip packaging, packages it in a box, and ships it out through a third-party courier. While MedPacks are sent out monthly, the pharmacy also processes approximately 400 deliveries daily to private patients and long-term care facilities, ensuring timely and accurate medication delivery across all their services.
Iacobucci said, “My advice would be to invest in technology and trust the direction the industry is heading. Don’t hesitate to take the leap — while it may seem daunting at first, the benefits will pay off in the long run. You don’t need to overcommit upfront; instead, grow gradually and focus on getting your processes right so you can scale effectively.”
Attending software user conferences is crucial. These events offer a great opportunity to connect with other pharmacy owners and customers, giving you firsthand insights into how automation and technology can be integrated into your pharmacy’s workflow. Additionally, ensure the technology you choose is compatible with your existing software systems, so they can interface seamlessly and streamline operations.
Unit dose multi-packaging is especially beneficial for medically complex patients who take multiple medications at different times of the day. It also serves the needs of younger, more active individuals who may not have the time to visit a pharmacy regularly. Additionally, the MedPack system can accommodate patients with only one or two prescriptions, allowing supplements and vitamins to be included alongside medications.
White Cross Pharmacy recognized that the demand for this service extended beyond assisted living and group homes and now includes the at-home market and younger demographics seeking convenience with OTC products. Iacobucci emphasizes the importance of staying flexible and openminded: “Don’t limit your pharmacy to one approach — if there’s a market for it, go for it!”
White Cross Pharmacy is focused on expanding the reach of its MedPack service, with a particular emphasis on attracting younger adults. However, their true goal for 2025 is to delve deeper into home care services. The leadership team at White Cross Pharmacy takes a thoughtful and measured approach to decision-making. They prioritize thorough research and internal discussions before moving forward. As a family business, their guiding motto is “slow and steady,” ensuring that every decision is well-calculated and aligned with their ability to succeed. Their approach is grounded in understanding what they can achieve and afford, ensuring they are fully prepared for each step of growth.
Another 10 Years In A Went From A 1,500 Square Foot Facility
3,500 Square Foot Facility To 4 Years Later
Another 10 Years To
5,000 Square Foot Facility
14,000 Square Foot Facility
American BioTech Supply is the industry’s first to achieve NSF/ANSI 456 certification, offering the most extensive range of NSF-certified refrigerators and freezers. Products are rigorously tested to meet these strict standards, ensuring reliable vaccine storage and peace of mind.
Certified Performance: Units are NSF/ANSI 456 certified, ensuring they meet the highest standards for vaccine storage.
Reliable Data: We provide performance data that conforms to the NSF/ANSI 456 Standard, ensuring transparency and trust.
Advanced Technology: Our units leverage advanced patented technology to ensure precise temperature control.
Comprehensive Support: We offer robust warranty options and dedicated customer support to ensure your equipment performs reliably.
Contact us today to discover the best in vaccine storage solutions.
1. Is the unit NSF/ANSI 456 certified?
Look for actual certification documentation, not just claims. Certification means the unit has been tested and proven to meet the standard’s requirements.
2. What are the testing protocols?
Ensure the unit was tested under the rigorous conditions specified by the NSF/ANSI 456 standard, including temperature probes and load conditions
3. Can the manufacturer provide performance data?
Request detailed performance data that demonstrates the unit’s ability to maintain uniform temperature, stability, and recovery. Verify that this data conforms to the NSF/ANSI Vaccine Standard.
4. How does the unit handle defrost cycles?
Units should maintain consistent temperatures even during defrost cycles. Ensure the design includes a method for defrosting that doesn’t compromise temperature stability.
5. What are the warranty and support options?
We provide comprehensive warranty options and dedicated customer support to guarantee the reliable performance of your equipment.
The NSF/ANSI 456 Standard for Vaccine Cold Storage ensures that certified units protect pharmaceuticals at optimal temperatures, prioritizing patient safety, preventing waste, lowering energy costs, and allowing for peak delivery of vaccines.
President: Laura Steiner
Founded: 1994
Employees: 150+
Toll-Free Phone: (800) 648-4041
Phone: (843) 821-8010
Address: 125 Varnfield Drive Summerville, SC 29483
Website: americanbiotechsupply.com
American BioTech Supply (ABS), a Horizon Scientific, Inc. brand, provides a full range of temperature-controlled equipment to our customers across the healthcare, laboratory and clinical research, pharmaceutical, and industrial segments. The extensive portfolio of quality products ranges from small capacity countertop refrigerators and freezers, including special purpose, applicationspecific models, as well as cryogenic freezers for long-term sample preservation. Ensuring customer requirements are met, all products are designed in a variety of configurations, from general purpose cold storage to medical and pharmaceutical storage with stringent temperature performance requirements. With over 25 years of experience, ABS excels at quickly developing customer solutions at competitive price points while providing industry-leading service levels. The ABS advantage includes a comprehensive array of products and services to meet your temperature-controlled storage needs, an industry leading warranty, a dedicated support team, and many models are available from in-stock inventory and are ready to ship.
ABS is an active member of the committee that developed the NSF/ ANSI 456 Standard, and our units incorporate the state-of-the-art technology specified by the CDC. We have the largest selection of cold storage certified to the NSF 456/ANSI Standard, adhering to the specifications regarding temperature consistency, unit design, and product features. Refrigerator and freezer models in compliance with this standard provide a new level of vaccine preservation, optimizing cold storage performance and maximizing safety.
ABS offers both small capacity undercounter models, as well as large capacity upright units that meet or exceed the NSF 456/ ANSI Standard for Vaccine Storage. Our growing portfolio of models are tested and certified by a third-party laboratory to ensure all requirements are met. Rigorous testing covers the construction details, controller requirements, and temperature variation of each certified unit.
These premium models include user-friendly digital temperature displays for precise readings, audible and visual high/lowtemperature excursion alarms for added security, and self-closing doors to ensure temperature recovery after door openings. With ABS, each vaccine dose experiences the highest level of protection, providing your facility and patients with peace of mind.
• Compliant with the thermal performance requirements as defined in the NSF/ANSI 456 Standard for Vaccine Storage.
• UL, C-UL, ETL, C-ETL Listed (either single or dual agency listings).
• Various configurations available including undercounter, countertop, and large capacity upright models ranging from 1 to 49 cu. ft. to accommodate diverse facility needs.
• Parametric, microprocessor temperature controller with LED display and 0.1°C resolution for superior temperature control, verification, and recovery.
• High/low temperature alarms with audible and visual indicators for exceptional product security.
• Utilizes EPA/SNAP compliant, hydrocarbon, natural refrigerants that are environmentally friendly and lowers energy expenses.
• Temperature monitoring device included that complies with the current CDC guidelines, with three-years certification of calibration, “buffered” probe in the product simulated solution, min/max memory. °F/°C switchable, and field installable.
VP McKesson Pharmacy
Automation: Kevin Cloutier
Founded: 1998
Toll-Free Phone: (888) 606-6337
Reimagine retail pharmacy automation with solutions that have the smallest footprint, smallest cost, and biggest impact.
Address: 6555 State Highway 161 Irving, TX 75039
Website: www.mckesson.ca/assistline
McKesson Pharmacy Automation has long been a market leader in providing automation technology to retail and institutional pharmacies. With a reputation for providing unparalleled service — truly second to none — they lead the way in automating how patients receive medication, enabling faster and safer treatment.
How exactly do they deliver the best possible experience to pharmacies and their patients? It’s a precise mix of people, partners, and technology.
First and foremost are the people. People who understand what it’s like to count pills or have their eyes go blurry from filling seemingly endless blister cards. People who understand the ins and outs of pharmacy. Their collective goal is to make every process within a pharmacy’s operation safer, more accurate, and as efficient as possible.
Partners are the next ingredient in the mix: creative and enterprising engineering firms, best-in-class manufacturers, and premiere shipping and logistics companies.
Adding the two together results in leading-edge technology that automates the repetitive and manual tasks that most commonly lead to medication errors.
n Large impact. Small footprint. Low cost. When it comes to vial filling, CountAssist makes counting technology more accessible than ever before. Each compact cabinet contains 18 canisters, typically loaded with the pharmacy’s fastest moving products. All cells count individually, directly into their dedicated output chute. This means that multiple cells can count in conjunction, helping to minimize pharmacy wait times during a rush. Just one CountAssist cabinet can automate 35% of a pharmacy’s oral solid prescriptions, freeing up team members to focus on other value-added activities within the dispensary.
It’s common for pharmacies to install multiple CountAssist towers as the pharmacy’s prescription volume grows. Three towers automates up to 50% of oral solids, and that number increases with each tower — up to a maximum of 10 towers. Due to its compact design, it can be used as a bay end cap or simply mounted to the wall. There’s no end to the possible configurations. This technology can truly fit in any dispensary.
n Blister card preparation, verification and traceability.
When the team at McKesson Pharmacy Automation observed the extent to which pharmacists and technicians struggle with the tediousness of blister packaging and how easy it is for a pill to inadvertently end up in the wrong dosing slot, they knew there was a better solution. The idea for BlistAssist was born.
BlistAssist is a unique blister card production and verification unit ideal for small to medium-sized pharmacies that manually package blister cards.
Stock bottle scanning and light guided filling ensure patients receive the right drug and dose, at the right time. There’s a simplified verification process that photographs each medication added to a blister card and provides a large, clear view of each cell’s contents. The verification images can be accessed from anywhere within the pharmacy network, allowing team members to complete verification from a computer or portable tablet, away from the distractions of a busy dispensary.
The average pharmacy has seen an increase in production efficiency, a drastic reduction in the number of fill errors (due to bottle scanning and light-guided filling), and an average reduction in verification time of 70%! n Blister packaging is tedious. BlistMED helps.
One step up from BlistAssist is BlistMED, a cutting-edge solution designed to automate the labor-intensive process of packaging multi-dose blister cards.
At approximately the same depth as a standard counter and just over 3 feet wide, BlistMED provides a minimal footprint that is ideal for retail pharmacies. Add the capacity to dispense over 200 oral solid medications, including partial tablets, and it becomes clear that efficiency is at the core of BlistMED’s design. With a single operator, pharmacies can achieve an impressive packaging rate of 25 to 30 cards per hour, leading to a substantial boost in efficiency and productivity.
As the demand for automated medication packaging solutions continues to rise, BlistMED is poised to become an essential solution for pharmacies looking to optimize their operations.
“Since installing BlistAssist, we’ve experienced a drastic reduction in the time required to produce and verify blister cards. The software provides security by guiding users through each step of the process, ensuring that cards are filled quickly and, more importantly, correctly.’’
— James Dumont, Pharmacy
Owner
Don’t let limited space or budget hold you back. CountAssist, BlistAssist, and BlistMED are designed to fit your needs, scale with your goals, and help you thrive in a competitive industry. We’ll guide you through finding the right solution for your pharmacy. Get started at www.mckesson.ca/assistline.
Reduce time spent tracking credits and get credit quickly with Return Solutions’ OneCheck Select program — the fastest pharmaceutical return credit reimbursement in the industry.
• All items are scanned into our proprietary valuation software.
President & CEO: Michael Ayres
Founded: 1992
Toll-Free Phone: (800) 579-4804
Phone: (865) 675-1355
Fax: (865) 675-2474
Address: 10635 Dutchtown Road, Knoxville, TN 37932
Website: drugreturns.com
Founded in 1992, Return Solutions is one of the most experienced and trusted reverse distributors in the industry. Over the last 32 years, we have built relationships with group purchasing organizations across the country and are currently recommended by over 25 buying groups representing 20,000+ pharmacies. In 1998, we became the first returns company to issue checks to our customers for credit, and since then have paid customers over $1 billion.
The OneCheck Select program is tailored to independent and regional chain pharmacies and health systems. Over the past 30 years, we’ve perfected our pricing and reimbursement processes to ensure you receive maximum compensation for your outdated products. We optimize the reimbursement process, consolidating credit into one check and ensuring that you receive credit quickly — within as few as 10 days if you choose our 10-Day Pay program, or within no longer than 90 days with our most economical option. Credit values are listed on the check stub, so you know exactly how much you have received from each manufacturer. Our all-inclusive fee, including shipping, CII-CV processing, destruction of non-returnable items, and extensive reporting available on our website, is a fixed percentage of your returnable product value and is deducted from the check we issue to you, so there are no hidden fees or surprise charges. Choose from our comprehensive On-Site Service and let our experienced representatives handle every aspect of your return or use our easy and economical web-based Mail-In Service if you prefer to complete your returns on your own time.
n OneCheck Select
• Credit consolidated into one check.
• Choose your reimbursement time frame.
• Check issued within 30 days for your first return.
• All-inclusive fee with no hidden charges.
n On-Site Service
• Experienced representatives scan all prescription shelves for shortdated and outdated items.
• Items are packaged and prepared for FedEx pickup.
• Receive a credit estimate and detailed reporting before the rep leaves your store.
n Mail-In Service
• Inventory Rx and controlled products online on your own time.
• Print return authorization forms and prepaid UPS shipping labels.
• Give boxes to any UPS driver.
• Receive a credit estimate and detailed reporting online within three to five business days.
n Destruction Service
• Safe, simple, and compliant destruction of unsaleable pharmaceuticals.
• Non-hazardous products destroyed by EPA-approved waste-toenergy incinerator.
• Controlled substance destruction witnessed by at least two employees.
• Proof of destruction and DEA forms included in pricing.
Return Solution’s 24/7 online portal allows you to access your entire return history down to NDC level along with all credit information. We provide business analytics and trends so you can adapt purchasing habits to ensure maximum future ROI. You can print controlled substance reports and proof of destruction to ensure you are always in compliance in case of an audit. We are accredited as an NABP Drug Distributor and maintain licensing with the DEA, EPA, and all states where it is required.
“I have been dealing with Return Solutions for 15 years. We have been in business for over 50 years, and we have been through our fair share of returns companies. Return Solutions is prompt and professional. So happy we switched to them!”
— John Demetriades, Farmacon Pharmacy
Our GPO affiliations are AAP, AIP, AlliantRx, American Pharmacies, APCI, APNI, All-Win Rx, CPA, EPIC Pharmacies, Gerimed, IPA, IPC, Keystone, LWD, Mutual Drug, NPSC, PBA Health, POA, Pharmacy Plus, PPSC, PPOk, QualityCare Pharmacies, RxPlus, Sav-Mor, The Pharmacists’ Choice, UPNI, We Care Pharmacy, and WSPC.
To learn more about how Return Solutions can help decrease time spent on returns and maximize your expired product credit, please call (800) 579-4804 or email support@drugreturns.com. You can also visit our website at drugreturns.com for additional information or to create an account.
If you’re not efficiently managing your expired pharmaceutical returns, you could be leaving money on the shelf. In today’s pharmacy industry where every dollar is important, the value of expired products can be significant. A dedicated pharmaceutical reverse distributor can help navigate the challenges of returning drugs for credit and help you get the most out of your pharmacy’s expired products. In some cases, expired products can be worth up to the full amount of their original value and pharmacies are often surprised by the amount of credit they can get back. Let’s discuss how to evaluate available options for returns providers and maximize credit for your expired products.
Q. What are the different services available for managing expired products?
The most common options are to utilize the program that your wholesaler offers or to choose an independent returns company. It’s very difficult to manage your returns yourself due to the number of different manufacturers that are typically included in returns and their changing policies.
Q. What’s the difference between a wholesaler returns program and using an independent reverse distributor?
The big three wholesalers offer a few options for expired drug returns, and all incur fees of 20-25%. The promotional material states that you receive 75-80% of your returnable product credit within 30-60 days of your service, which means that they keep 20-25% of your returnable product value as their fee.
Independent returns companies generally focus primarily on expired pharmaceutical returns so they are experts at obtaining the most credit possible for your items, offer comprehensive reporting, and can customize services to your needs. The rates are generally lower than programs offered by wholesalers but can vary significantly from company to company.
Q. What factors should I consider when choosing a reverse distributor?
It’s important to make sure you’re properly vetting the company that you choose or relying on recommendations from trusted industry partners. As with every industry, there are some returns companies that claim to offer you the world — incredibly low rates, fast payment, or more credit than other companies — but fail to deliver. It’s always important when considering one of these companies to thoroughly evaluate what they’re offering. When searching for a returns company for your pharmacy, here are a few questions to ask:
• Are their fees all inclusive?
• How simple is it to reconcile my credit?
• Do they require me to sign a contract?
• Do they have partnerships with industry leaders that I trust?
• Are they reputable and trustworthy?
• Have they been around long enough to understand the complexities of drug returns?
Reputable returns companies also offer a less obvious, but valuable advantage — their advice. You’ll get tips on how to get the most out of your returns, and how to improve your inventory management practices. With the expert advice and knowledge of a trusted returns company, you can improve your business by getting the most credit from your returnable drugs.
In addition, it’s important to partner with a reputable returns company to ensure you are protected legally. If your pharmacy is audited by the Drug Enforcement Administration or your state board of pharmacy, your returns company should be able to provide documentation to show how your pharmacy legally and safely disposes of expired drugs.
Q. What different service options are available?
Pharmacies generally have two options for returning expired drugs when working with a returns company: mailin or on-site service. With mail-in service, pharmacy staff removes the expired drugs from the shelves, inventories them online, and ships them to the returns company. An on-site service is when a representative from the returns company visits the pharmacy, scans prescription shelves, removes expired products, inventories them, and arranges pickup by common carrier the following business day.
There are pros and cons to each option. A mail-in service is usually less expensive, but you must pull the expired drugs from your stock yourself. This isn’t always an easy job, and
often, when pharmacies try to pull items themselves, they miss some of the expired products. It’s a difficult and timeconsuming task to pick up every single bottle, look at the expiration date, and pull it off the shelf. These items can be left on the shelves and go too far past the expiration date, so when the pharmacy eventually finds it and returns it, it’s too far out of date for the manufacturer to issue credit.
With an on-site service representative scanning the shelves, pharmacies get the benefit of a trained professional who knows manufacturers’ specific rules. The representative knows when to pull products to get you the most credit for your returns and saves you or your staff the time it takes to thoroughly sort through your inventory. While on-site service is a bit more expensive, your staff isn’t spending time that they could be helping customers or performing other tasks in the pharmacy to do your return, and you have the peace of mind that you’re getting the most credit that you can and that expired products aren’t sitting on your shelves.
Q. How do I know if my current returns process is optimal?
There are a few key indicators you can use to evaluate your process’s performance, including analyzing how much time staff spends on returns, what percentage of your items are non-returnable, and what percentage of non-returnable items were preventable by your staff.
The first indicator to evaluate is how much time your staff spends on returns. In any pharmacy, it’s difficult and time-consuming to go through every shelf, refrigerator, and controls cabinet, look at every bottle or container, and pull the outdated and short-dated items. If you’re using a mail-in return process, is your staff spending adequate time looking for expired products or are they just pulling them when they happen to see them? If they aren’t dedicating time to thoroughly scanning the shelves for outdates, an expensive drug could be missed and go too far out of date to receive credit. How long does it take them to complete a return with your returns company’s mail-in process?
If you have a larger or higher volume store, could your staff’s time be better spent on patient care or other tasks? If you calculate the average time your staff spends on returns and multiply that by their hourly rate, you may find it’s more economical to use an on-site return service where the company’s representative scans your shelves for items and takes care of the return process for you.
that they were not returnable. Are there changes you can make to reduce the amount you’re losing in nonreturnable products? Your reverse distributor should offer suggestions to reduce products expiring on your shelves in general and to minimize non-returnable items.
The final indicator of your return process’s performance is to determine what percentage of non-returnable items were caused by a preventable issue. There are several reasons manufacturers deny credit that are preventable at the pharmacy level.
First, items that aren’t returned in a timely manner after expiration can go too far out of date to receive credit. Most manufacturers will only issue credit for items returned within six months to a year after expiration. If your shelves aren’t thoroughly searched for outdated items, this can cause losses of thousands of dollars of credit. Always remember to check your refrigerated items and the area where controls are stored as well, so you don’t miss any items in those locations.
Another leading cause of credit denial is a damaged product or label. If your staff marks bottles with an “X,” be sure that they do not write on the label, as this can cause manufacturers to deny credit. We recommend using removable stickers on the bottle, not the label, or marking the caps. If you have an item that was dispensed in the original manufacturer’s container but never picked up, you must carefully remove the prescription label, or the manufacturer will not issue credit.
Finally, after your return has been completed, does it take an excessive amount of time and tracking for you or your staff to figure out if you have received your credit? Do credits come in from all different sources and leave you trying to figure out what return they correspond to?
The second indicator to look at when evaluating your returns process is the percentage of expired products that are not returnable for credit, and the reasons
If the item is not in the original packaging, the manufacturer will not accept it, so avoid repackaging items until you’re sure the prescription will be picked up.
Manufacturers also deny credit if they don’t accept partials and a full bottle is returned with a broken seal, so avoid opening items until you’re certain you need to do so.
Information on reasons why credit was denied for items on previous returns should be easily accessible on your reverse distributor’s website or reports provided to you. Take a few minutes to look through your last few returns and see if there are policies you can put in place to avoid having nonreturnable items that are preventable.
Some best practices to minimize your non-returnable products include:
• Ordering smaller quantity bottles of products that don’t have a high turnover rather than the economy size.
• If you must mark on or sticker bottles, avoid the label. You can mark on the actual bottle, but the manufacturer will deny credit if the label is in any way defaced.
• Be sure to do regular returns — we recommend mail-in returns use a quarterly schedule and on-site services be performed every six months. If you do a mail-in return, be sure you’re thoroughly scanning your shelves each time.
• Wait to apply prescription labels to manufacturer containers until pickup.
• If you have two unopened bottles of the same drug and need to fill a prescription, open the one that has more dating on it — manufacturers are more likely to issue credit for full items than partial items.
• Finally, don’t open a new bottle until the other is completely empty.
Q. How do I
my current reverse distributor is the best option for me?
The main benchmarks of returns providers are:
1. How quickly your items are processed?
2. How quickly you are paid?
3. What percentage of your estimated return value did you actually receive?
The first indicator of your reverse distributor’s performance is how quickly your items are processed and you receive the estimate of your expected return value. Why is this important? A shorter processing time gives you peace of mind that values have been accurately calculated and gives you an idea of how much credit you can expect. If returns sit in a warehouse for a long time after being received, there is a higher likelihood that items will go too far out of date to receive credit and you will miss out on money that you should have received. It also delays the receipt of your credit, prolonging the reconciliation
process. Aim for a returns provider with a processing time of less than five business days — this ensures you receive the maximum credit possible.
The second, and arguably most important indicator of a reverse distributor’s performance is how quickly you are paid and how your credit is issued. Are you waiting for months or years to receive the majority of your credit? Does it come in small chunks at a time? This can lead to lapses in properly documenting what you’ve received, and you end up never knowing if the return has been closed out and you’ve received all credit due to you.
If you choose a provider that has a faster payment option and consolidates credit into one or just a few checks, it’s much more likely that you will be able to keep track of the credit you’re owed. It’s easy to lose track of credits when they come one at a time as wholesaler credit or manufacturer checks, or a series of several checks from the returns company. Take stock of how much time you’re spending receiving and documenting those items to see if your provider’s process is truly a good value.
Finally, are there additional fees deducted from your payments or do you receive an invoice that you must pay before you’ve received your credit? This can make the effective rate much higher than what companies advertise. If a company offers a low rate but charges per pound for destruction of non-returnable items, adds shipping, or has a fee for issuing a 222 form, add those onto the percentage they’re charging to determine the rate you’re paying.
Finally, does the actual credit you receive match up to the estimate that was originally provided? If a company is consistently valuing products higher than the value you end up receiving, they’re likely charging you based on their estimate and you’re paying more than you should.
The process of reconciling what you receive versus the estimate should be simple so you can easily compare the values. Your returns company should list these values prominently where you can easily access the details.
Partnering with a reputable and trusted returns company ensures that you are maximizing your inventory ROI and getting the most money back possible.
Trilogy MedWaste (888) 610-5697
trilogymedwaste.com
American Rx Group (855) 269-1750 americanrxgroup.com
Rx Return Services (727) 754-7848 rxrs.com
Flash Returns (833) 553-5274 flashreturns.com
National Pharmaceutical Returns (800) 470-7725 NPReturns.com
PharmaLink Inc. (800) 257-3527 pharmalinkinc.com
Return Solutions (800) 579-4804 drugreturns.com
Pharma Logistics (888) 729-7427 pharmalogistics.com
Stericycle (844) 933-2758 stericycle.com
Inmar Intelligence (800) 765-1277 inmar.com
Rx Reverse Distributors, Inc (866) 388-7973 rxreversedistributors.com
Sharps Compliance, Inc. (800) 772-5657 sharpsinc.com
MAXIMUM Rx Credit (800) 932-MRCI (6724) mrcionline.com
N3PR (773) 255-0801 n3pr.com
MIDAS Healthcare Solutions midashs.com
Pharmacy reverse distribution is a process in the pharmaceutical supply chain where unsold, expired, damaged, or recalled medications are returned by pharmacies, hospitals, or other healthcare providers to specialized thirdparty companies for proper handling. Reverse distribution plays a crucial role in minimizing waste, maintaining compliance, and ensuring the safe handling of pharmaceutical products. These companies, known as reverse distributors, manage the following tasks:
1. Regulatory Compliance: Ensuring that the returns process adheres to regulations set by agencies such as the Drug Enforcement Administration (DEA) and the Food and Drug Administration (FDA).
2. Credit Reconciliation: Facilitating the issuance of manufacturer credit for eligible returns, such as expired medications.
3. Disposal: Safely and legally disposing of drugs that cannot be returned for credit, often through methods such as incineration, in compliance with environmental and health safety regulations.
4. Inventory Management: Assisting pharmacies in managing stock by removing unsaleable or excess inventory, reducing the risk of stockpiling or misuse.
5. Documentation and Tracking: Providing records for compliance audits and ensuring transparency in the handling of returned products.
Cut the time and cost of drug packaging for individual patients with solutions designed to optimize results.
President & CEO: Gary Sharpe
Founded: 1978
Employees: 300+
Toll-Free
Phone: (800) 848-1633
Phone: (740) 477-3755
Address: P.O. Box 25
Circleville, OH 43113
Website: GoHCL.com
What began in 1978 as a garage-based business at the home of HCL® Owner Gary Sharpe now encompasses five well-equipped facilities in central Ohio and reaches customers around the globe. Employment has grown, with more than 300 employees dedicated to the company’s mission of providing unmatched customer service. Sharpe discovered early in his career the need for healthcare products in sizes, quantities, and materials not readily available and was determined to deliver. And has he ever. Today, inventory includes more than 9,000 different products, all designed to provide “special answers to special problems.” Most of these items are maintained locally in more than 320,000 square feet of warehouse space and meet the supply needs of hospitals, pharmacies, chain drug stores, pharmaceuticals, and many other facets of healthcare.
Administer the right medication, to the right patient, at the right time. It’s the outcome our unit dose products are designed to produce. Because each dose is individually packaged and labeled, it helps ensure accurate dispensing and greater prescription adherence by patients, especially those in long-term care settings. Use Memory Pac® Blister Cards and SureMed™ Multimed Packs to package and dispense solid medication for individual patient needs. Cards, which are preprinted with easy-to-follow directions, are available in multiple sizes depending on the number of days and administration times needed. These options require no special equipment for assembly and they can be completed quickly within budget. They give pharmacy personnel the ability to increase packaging efficiency and facilitate better tracking of medication use.
We offer a variety of task-specific storage containers for these items, including a punch card cart and the HCL® Punch Card Bin and Punch Card Dividers, all designed to provide quick access in the busy pharmacy setting.
To package liquid medication with more safety and less hand fatigue, use HCL® Tamper Tuf Vials or Easy Fill Vials with Plugs together with the HCL® LUD 2.0 Press. These tamper-evident vials protect medication integrity and improve patient safety, while the press and vial holder (included) facilitate convenient, mess-free sealing.
Create, store, share, and print pharmacy labels for all your unit dose packages with our free online pharmacy labeling service, goHCLabels®. Because it is web-based, there is no software to install and no valuable information to risk losing with a computer crash. Ready-made templates save time and improve efficiency. Print full sheets or single labels in full color from your desktop printer as your needs require.
Reduce the potential for medication-related complications without expensive equipment or lengthy processes. Our unit dose options make it possible. We offer small package quantities and most orders ship on the same day.
Additional Product Lines
• Unit Dose
• Storage
• IV Accessories and Injectables
• Compounding and Dispensing
• Seals
• Plastic Bags
• Refrigerators, Freezers, and Accessories
• Temperature Monitoring
• Infection Prevention
• Carts and Accessories
• Pharmacy Supplies
• Crushers, Cutters, and Organizers
• Error Prevention
We offer small package quantities, no order minimums, free samples, and ship most orders on the same day. Our hassle-free return policy allows you to return any product, at any time, for any reason. Connect with our live chat team from 8 a.m. to 8 p.m. EST, Monday through Friday.
Prescription filling and dispensing has never been faster, easier, or more adaptable to a wide variety of workflows.
Increase revenue, improve patient care, and differentiate your pharmacy with smart and economical automation.
There's an Axial ® machine to fit every pharmacy workflow
The Axial® RMD-130U, RMD-144 and RMD-352 are designed to meet the needs of pharmacies of all types. Whether a small standalone operation or a massive hospital or nursing home, there's an Axial® product right for you.
Faster and more efficient pill packaging is here
+ Euclid's next generation Axial® machines leverage a new rotary design, includes an integrated dehumidifier, and are among the smallest, quietest, and most durable productivity-enhancing machines on the market.
+ Numerous canister options, including standard, universal, manual fill trays on some models, so you'll always have multiple options - without sacrificing speed or reliability. Unit or multi-dose at up to 65 packages per minute.
+ This smart design also allows for easy access to the RFID canisters, and you can run and fill canisters at the same time providing best in class daily packaging output.
+ MyMeds+® is a marketing tool kit available to help you promote your new packaging service once you get a machine. Most pharmacies can show a positive ROI in the first year.
All of our machines are built to last and are backed by our industry-leading customer service team. Invest in the future of your business and in the health of your community today! Contact us for a free demo or ROI Analysis.
For more information, please contact Euclid® Medical Products 800-727-2543
info@euclidmedicalproducts.com
Reference RXinsider to receive your special discount!
Axial® multi-dose machines promote medication adherence and simplify the process for the patient by pouch and blister card packaging medications by time and day. Axial® boasts a smaller footprint than any other machine on the market.
Product Specifications
Chief Commercial Officer: Tim Shaw
Founded: 1955
Employees: 11-50
Toll-Free Phone: (800) 727-2543
Fax: (330) 698-1254
Address: 339 Mill Creek Apple Creek, OH 44606
Website: www.euclidmedicalproducts.com
Company Background
For more than 50 years, Euclid® Medical Products has been a trusted partner for hospital/retail pharmacies, long-term care facilities, and third-party re-packagers seeking high-quality, efficient multi/unit-dose packaging and barcoding systems. With Vantage™ customizable software offering linear and 2D barcoding capabilities, fade-resistant thermal transfer printing, and multiple accessories to improve your packaging process, we are committed to helping you reduce costs and improve your overall operational efficiency.
Product Overview
These next generation adherence pouch and blister card packaging machines with unit and multi-dose capabilities are built on a revolutionary rotary design which allows for a very small footprint. At packaging speeds of up to 65 packages per minute and with storage for up to 20 canisters of one medication for high-volume runners, the machines can continue to package as canisters are being refilled. The new rotary design allows for easy access to the canisters as well as simple cleaning and maintenance. These machines also feature RFID smart canisters and a built-in dehumidifier, and they are very quiet in operation.
Features & Options
• Four Models (130U/144/290/352 Canisters)
• Packaging speeds up to 65 packages per minute.
• Package and replenish canisters at the same time.
• Easy to Access RFID “Smart Canisters”
• Built-in Dehumidifier
• Easy to Clean
• Packaging materials (Class A) contain technology that provides fast, easy opening.
• 300 DPI Thermal Transfer Printing With Linear and 2D Barcodes
• Quiet Operation
n All Units
• Display: Touch Panel
• Printing Method: Thermal Transfer Printing
n Axial® RMD-130U
• Dimensions: 23.6" W x 23.6" D x 78.6" H
• Packaging Size: 70x60 mm, 70x70 mm, 70x80 mm (Standard), 70x90 mm
• Packaging Speed: Up to 65 Pouches Per Minute
• Gross Weight: 837.8 lbs. (Approximate)
n Axial® RMD-144
• Dimensions: 23.62" W x 23.62" D x 79.39" H
• Universal Tray: 48-cell trays accommodate multiple meds in each cell.
• Gross Weight: 683 lbs. (Approximate)
n Axial® BP-290
• Dimensions: 42.1" W x 61.4" D x 80.12" H
• Packaging Speed: One Blister Card Per Minute
• Gross Weight: 1,750 lbs. (Approximate)
n Axial® RMD-352
• Dimensions: 47.2" W x 23.6" D x 87.8" H
• Universal Tray: 66-cell trays accommodate multiple meds in each cell.
• Gross Weight: 1,311.8 lbs. (Approximate)
“Euclid was perfect for me. Its small footprint, lower cost, and high packaging capabilities were just what my pharmacy needed. Independent pharmacists need to know that you don’t need to spend an obscene amount of money to implement pouch packaging. Euclid has a phenomenal product here for a great price and size that makes it the best investment.”
— Denise Conway, Conway’s Pharmacy, Mt. Vernon and Danville, OH
Markets Served
We serve retail, combo, close-door, and hospital pharmacies.
Trade Shows/Meetings Attended
We attend ASHP, NCPA, MHA, Gerimed, Pioneer, Framework, AmerisourceBergen, Cardinal RBC, and Mckesson IdeaShare.
Ordering Information
Email us at info@euclidmedicalproducts.com or call (800) 727-2543.
Since 2008, The Compliance Team’s (TCT) leadership and expertise in the LTC Pharmacy industry has guided providers in best-of-care practices with our LTC Pharmacy Accreditation program, quality standards, and knowledgeable LTC industry advisors.
Our accreditation program focuses your pharmacy on continuous quality improvements — helping to ensure your operations and services meet and/or exceed industry quality standards of care for your patients in LTC facilities, at home, community settings, or wherever the patient calls home™ .
Exemplary Provider® accreditation from TCT, a nationally recognized, CMS-approved accreditor, assures patients, employees, referrals, and payers you’ve achieved the highest level of healthcare delivery in the industry.
President & CEO: Sandy Canally, RN
Founded: 1994
Employees: 50
Phone: (215) 654-9110
Fax: (215) 654-9068
Address: P.O. Box 160
A pathway to operational efficiency and excellence — helping to ensure your operations and services meet or exceed industry quality standards of care for your patients shifting between home, community, facility, or hospital — wherever the patient calls home.
905 Sheble Lane, Suite 102 Spring House, PA 19477
Website: www.thecomplianceteam.org
Formed in 1994 by Sandra Canally, RN, The Compliance Team (TCT) is a nationally recognized, CMS-approved healthcare accreditation organization. For more than 15 years, our leadership and expertise in the pharmacy industry has been at the forefront in accrediting pharmacies from niche to national and everything in between. TCT’s industry-leading, Exemplary Provider ® accreditation model has optimized healthcare delivery and accredited more than 10,000 DMEPOS, pharmacy, infusion, clinic, health department, and swing bed providers.
We understand the complex nature of LTC pharmacies and the challenges you face as you adapt to meet the needs of an aging population and rapid expansion of additional services, while maintaining high-quality and complying with regulatory requirements. LTC Pharmacy Accreditation focuses your pharmacy on continuous quality improvements and allows you to create an environment that can evolve and adapt as the LTC industry continues to change. You’ll discover and drive new ways to instill consistency of services, processes, and quality; identify areas of improvement; streamline operations for increased adherence and efficiency; and create patient and payer confidence. Our accreditation process prepares your facility to meet and/or exceed LTC pharmacy quality standards to be compliant with the management, packaging, adherence, ordering, storage, delivery, disposal, and coordination of medications to patients residing in assisted living, at home, hospitals, nursing homes, other LTC facilities — or wherever the patient calls home.
The Compliance Team Difference
• Simplified Approach and Streamlined Process
• Plain Language, Easy-to-Understand and Implement Quality Standards
• Standards Tailored to Your Specific Business Model
• One-on-One TCT Advisor Support
• Educational Resources
• Access to TCT’s Proprietary Patient Satisfaction Survey Portal
Our Suite of Pharmacy Accreditation and Certification Programs
From niche to national and everything in between:
n Accreditation
• Ambulatory Infusion Suite (AIS)
• Community Pharmacy (including DMEPOS*)
• Home Infusion Therapy*
• Long-Term Care Pharmacy/Site of Care
• Patient-Centered Pharmacy Home™
• Retail Clinic
• Specialty Pharmacy
• Sterile/Non-Sterile Compounding
• TelePharmacy
n Certification
• Clinical Disease Management
• Communicable & Emerging Infectious Disease
• Immunization
• Point-of-Care Testing
Testimonials
“In the end, what TCT does for Lewis Drugs is help us put a spotlight on quality improvement. That’s exactly what I’m looking for. That’s what it’s all about for use.”
— Jessica Strobl, PharmD, Vice President of Professional Services, Lewis Drug
“Not only has accreditation resulted in better consistency across our 60 locations, but it has made us more self-aware of the things we needed to be accountable for.”
— William Ladwig, RPh, Senior VP Professional Services, Lewis Drug
Noritsu provides innovative compliance packaging solutions for pharmacies of all sizes. As dedicated business partners, we customize our services to meet the unique needs and goals of each pharmacy.
President & CEO: Toshitake Takahashi
Founded: 1978
Toll-Free Phone: (800) 521-3686
Phone: (714) 521-9040
Address: 6900 Noritsu Avenue Buena Park, CA 90620
Website: www.noritsu-rx.com
Noritsu understands the critical role your equipment plays in your business. Our commitment to reliability in products, employees, and practices has made us a trusted partner for over 40 years. Across the nation, numerous pharmacies rely on Noritsu solutions and support for their operations. We value the voice of our customers.
By incorporating customer feedback, Noritsu has built a legacy of solving problems and advancing technology to help businesses achieve their goals. With a trusted technology partner, you gain peace of mind and the freedom to focus on your customers. At Noritsu, we configure solutions individually. Every pharmacy is unique, and we tailor our offerings to fit your specific workflow and needs. We take the time to understand your business, workflow, and goals before developing a solution with you. Contact us for a no-obligation discussion about how Noritsu’s automation solutions can enhance your pharmacy.
Noritsu has an extensive portfolio of pharmacy automation packagers, software applications, and accessories. From our compact LittleBot series to our high-production Impact packager line, all of our products are engineered to be reliable and efficient.
n Noritsu Packagers
Specializing in compliance packaging, Noritsu has solutions in several modalities and for pharmacies of any size. If you are a retail pharmacy just starting your journey into automation, a high production LTC pharmacy, or a mail-order house, Noritsu has solutions that can meet your needs and help prepare your packaging operation for growth.
n NexusRx Software Suite
At the heart of our packager line is a powerful pharmacy control software suite. Developed and evolving with input from our customers, NexusRx is an important facet of Noritsu solutions that set us apart from other providers. NexusRx allows for granular pre-packaging control of orders. That means that you have control over NDC’s and patient changes before the packaging starts. The NexusRx Suite also offers analytics that
can help you with production throughput and inventory, a versatile label printing module, customizable reporting, and operations dashboards. It’s an unprecedented pharmacy operations ecosystem that continues to evolve with input from our customers and industry trends.
n Medication Detection and Verification
Noritsu’s innovative verification systems integrate with the packaging software to significantly reduce the time your pharmacists spend checking medications. Available in strip and multi-dose blister systems, verification is done using high-resolution imaging that automatically detects and flags anomalies. Pharmacists or technicians can check flagged orders. The orders are then archived and available for retrieval at the pharmacy or facility.
n Littlebot Compact Packager Series
The LittleBots consist of three compact but progressively efficient stateof-the-art components, each designed to leverage just a ‘little’ space in almost any pharmacy.
• Celia: An automated blister card packager, ‘little’ but scalable, for pharmacies aiming to expand and grow their adherence offerings. Celia’s unique user-friendly design ensures ease of use and efficiency by any operator.
• Julia: A light-guided multi-tasking helper, Julia can function independently or integrate seamlessly with Celia to enhance system efficiency.
• LARS: A light-assisted rack system intelligently guides your operators with a ‘little’ assistance to improve performance with Celia and Julia.
n Accessories and Materials
Noritsu offers a wide array of accessories and consumables for use in your production workflow. Pill splitters, counters, winders, pouch material, blister cards, and strip boxes. Find out more by visiting our website at Noritsu-rx.com.
“One of our goals with this pharmacy was to bring ‘next gen’ technology and processes to the marketplace. Noritsu became a great decision and a key business partner for us. They’ve helped us gain significant labor and operational efficiencies using their products, and their technical support is always there for us when we need it. They have become the best and most significant strategic partner I’ve ever selected.”
— Doug Smock/Owner, Infinity Pharmacy, Richardson, TX
Markets Served
Noritsu has developed solutions for many types of pharmacies including long-term care, central fill, retail, community, and nutraceuticals.
How HAC Pharmacies Leverage DataDriven Purchasing Decisions with SureCost to Save Thousands of Dollars Every Month
AUTHOR: SureCost
SUBJECT: Retail Pharmacy
SUMMARY: By integrating all trade partners into a single interface, HAC Pharmacies optimized purchasing decisions, ensuring compliance and saving both time and money.
Accreditation Puts the Spotlight On Quality Improvement
AUTHOR: The Compliance Team
SUBJECT: Accreditation
SUMMARY: Lewis Drug knew accreditation would deliver incredible value in terms of operational efficiency, improving patient outcomes, and employee satisfaction.
How Smith Pharmacy Finds Better Purchasing Options and Passes the Savings Along to Patients
AUTHOR: SureCost
SUBJECT: Purchasing and Inventory Management
SUMMARY: Smith Pharmacy uses an integrated purchasing solution from SureCost to find the best option for their patients and their business.
PharMerica’s Journey Towards PatientCentric Care Through Best-In-Class Inventory Automation
AUTHOR: SureCost
SUBJECT: Inventory Management
SUMMARY: By implementing SureCost, PharMerica aimed to eliminate manual tasks, reduce errors, optimize stock levels, improve order accuracy, and ultimately focus more on providing exceptional patient care.
Helping Independent Pharmacies Leverage Current Payment Trends
AUTHOR: Cardinal Health
SUBJECT: Modern Payments Processing
SUMMARY: Pharmacies find that customers want access to the latest payment options, and although that may seem daunting, Cardinal Health is making it easy with Modern Payments Processing.
AFA Pharmacy’s Journey to Automated Dispensing and Fulfillment
AUTHOR: Tension Packaging & Automation
SUBJECT: Packaging Equipment and Automation Systems
SUMMARY: Thirty Madison launched its first online order fulfillment center. Their long-term vision was to leverage automation technology to meet projected volumes and create a better pharmacy experience for their patients with the help of Tension Packaging & Automation.
SEPTEMBER 15-17, 2025
President & CEO: Scott Beatty
Founded: 1990
Employees: 140+
Stock Symbol: ROP
Phone: (412) 492-9841
Streamline your entire pharmacy operation with our complete suite of LTC pharmacy solutions. From order intake through delivery, the FrameworkLTC® platform of fully integrated and scalable solutions automates manual tasks so LTC pharmacies can focus on what matters most — improving patient lives.
Address: 271 North Shore Drive Pittsburgh, PA 15212
Website: frameworkltc.com
SoftWriters is the leading provider of long-term care pharmacy management software. Headquartered in Pittsburgh, Pennsylvania, the SoftWriters team has steadily grown over the past 30 years to include both pharmacy industry experts and leaders alike. Our experienced and growing team enables SoftWriters to develop innovative, best-in-class solutions that address the challenges faced by our customers.
Celebrating our 35-year anniversary in 2025, SoftWriters is the most experienced and dedicated software organization serving the long-term care pharmacy community. While other pharmacy management software vendors got their start in retail or split their focus between a variety of environments, our entire organization and pool of resources are solely focused on meeting the unique needs faced by long-term care pharmacies.
Founded in 1990 in Pittsburgh, Pennsylvania by a small team of developers, SoftWriters was to meet the needs of the underserved and unequipped long-term care pharmacy market. As LTC pharmacies began to proliferate, there was no technology solution that was fully equipped to meet their evolving needs in the digital era. SoftWriters aimed to meet that need and did so when they released FrameworkLTC™ While this first release is nearly unrecognizable compared to what it is today, FrameworkLTC has become a staple in the LTC pharmacy community and is the industry’s leading pharmacy management software. Today, more than 15,000 users and over 700 pharmacies trust FrameworkLTC to manage every step of their daily operations.
FrameworkLTC is the most powerful, scalable pharmacy management platform available, specifically designed to support the unique needs of long-term care to optimize workflows and streamline pharmacy operations.
With its unmatched integration capabilities, customization, and reporting, FrameworkLTC is a trusted solution by over 700 long-term care pharmacies of all sizes, including some of the largest in the industry.
Automated Workflows: Automate manual tasks so staff can focus on what matters most — ensuring the right prescription goes to the right patient, in the right dose, at the right time.
Facility-Centric Customization: Customize your pharmacy software for the needs of various long-term care and post-acute facilities, right down to specific nursing stations.
Real-Time Insights: Gain full visibility into your long-term care pharmacy’s production, billing, and inventory to instantly assess and communicate operational performance.
Sophisticated Billing: Simplify complex billing workflows with software designed to support Medicare Part A, per diem, short cycle, batch billing, and more.
More than just the leading pharmacy management operating system, FrameworkLTC is an all-in-one platform allowing LTC pharmacies to manage every area of the pharmacy thanks to additional add on products integrated and built on the FrameworkLTC platform.
FrameworkECM is an automated workflow and content management solution specifically designed to securely store medication orders and create fully customizable condition-based rules to automate order entry.
FrameworkVision enhances facility partnerships through secure communication and data collaboration.
FrameworkFlow allows pharmacists to harness the power of FrameworkLTC in the palm of their hand on supported mobile iOS and Android devices.
FrameworkRxP is a state-of-the-art MRR platform that combines years of refinement with innovative features to make it the ultimate solution for long-term care consultant pharmacists.
FrameworkPOD™ gives your pharmacy the power to manage every aspect of delivering medications to the facilities and communities you serve.
“This is the software that allows us to do our job from start to finish. Which means that the patient will get their medications in a timely fashion and we can get it out the door in a timely manner. It’s made a big impact in our day-to-day operations.”
— Rashimi Patel, MACRx, Lead Pharmacist
“With our previous software, it took about three days to prepare for special billing. Now that we’ve implemented FrameworkLTC, we can do the same process in about 30 minutes.”
— Marcy Lavendar, Managed Healthcare Pharmacy
To order visit our website go.frameworkltc.com/schedule-a-demo, call (412) 492-9841, or email sales@softwriters.com.
JFCRx™ offers a suite of pharmacy automation solutions with workflow enhancements to maximize production and ROI. Through our unique cloud-based ecosystem Enlite™ you can manage, connect, and analyze disparate automation systems for a higher level of efficiency than available before in the industry.
Automated multi-dose blister card packager
Built-in verification reducing pharmacist check time by up to 70%
Easy, safe, and accurate automated vial filling
Automate up to 35% of your daily script volume
Labor-saving automated tablet pouch packaging
Reduce machine downtime and pouch rework by up to 80% Efficient and accurate pouch verification and review
Remote pharmacist verification with up to 97% auto-pass rate
Chairman: Duane Chudy
Founded: 2020
Phone: (262) 729-9200
Address: 8531 198th Avenue Bristol, WI 53104
Website: jfcrx.com
Conceived and operated by industry veterans, JFCRx combines industry-leading hardware and software, comprehensive analytics, business process improvement consulting, and exceptional customer service to help pharmacies grow.
JFCRx is a pharmacy automation partner that offers a full suite of complementary pharmacy automation solutions: leadingedge equipment and software, business process improvement intelligence, comprehensive analytics, and superior customer service. Led by an experienced team of pharmacy industry veterans, JFCRx leverages real-world data to help pharmacy operations become more efficient, increase productivity, and reduce operational costs through “analytics-driven automation.” More than a vendor of pouch and blister adherence packagers, inspection systems, and vial-filling automation solutions, JFCRx is a technology solutions partner that provides the tools pharmacies need to be successful.
n The Groundbreaking Enlite™ Management System
Only JFCRx offers a complete suite of pharmacy automation solutions managed through one cloud-based ecosystem, Enlite. This transformative software turns any number of disparate systems into a single solution — and delivers an enterprise level of efficiency, analytics, and reporting not available before in the industry. Enlite addresses inefficiencies and communication barriers in the pharmacy industry’s existing hardware ecosystem. Schedule a demo to learn more about Enlite’s current reporting and dashboard capabilities and the enterprise-level expansions in development.
n
TruCard™ is the industry’s premier automated multi-dose blister card packaging solution with integrated image verification. Designed to fit the needs of any pharmacy through flexible configurations and workflows, the TruCard line provides accurate and efficient workflows to fill and check blister cards automatically.
Managing medication adherence is a key challenge for patient outcomes and overall cost of care. We help pharmacies improve patient medication adherence while optimizing production and efficiencies. TruPak™ is the next evolution of adherence packaging and delivers labor-saving automated tablet pouch packaging for improved safety, efficiency, and medication adherence.
TruCheck™ provides adherence pouch verification for product quality, accuracy, and traceability. Efficient and accurate verification, review, and storage of adherence pouches is critical to any pharmacy operation. TruCheck streamlines production and minimizes timely manual checks while ensuring patient safety.
Vial filling technology helps pharmacists dispense medications more efficiently and accurately versus traditional manual processes. This means staff can spend more time on patient care and depend upon the accuracy and verification capabilities of their vial filling solution. TruScript™ provides easy, safe, and accurate automated vial filling. With a user-friendly interface and scalable design, it is adaptable to any pharmacy and can link multiple devices together to expand formulary capacity.
Markets Served
• Long-Term Care
• Retail
• Hospital
To learn how analytics-driven pharmacy automation can help you increase revenue, efficiency, and productivity, please contact us at (262) 729-9200, info@jfcrx.com, or visit jfcrx.com.
PHARMACY • CONSULTATION ROOMS MANAGER’S OFFICE • SHIPPING & RECEIVING • JANITORIAL ONLINE PICKUP • SPECIALTY DEPARTMENT ROOMS
Prewired
Founded: 1970
Employees: 100+
Stock Symbol: Privately Held
Toll-Free Phone: (800) 486-4932
Uniweb collaborates with designers and store personnel to create visually appealing and practical pharmacies, retail fixtures, and consult spaces. We offer customizable surface options, materials, colors, and finishes that coordinate with the surrounding store interiors.
Address: 222 South Promenade Avenue Corona, CA 92879
Website: uniwebinc.com
LinkedIn: linkedin.com/company/uniweb-inc-/
You Tube: youtube.com/channel/UCV5I2kEiGYh8iSVnl21bdkg
Company Background
n Strong as steel for over 50 years!
Uniweb, Inc. has manufactured and sourced products in the USA for over 50 years. Our products are designed to last, with fewer components and tight tolerances that ensure durability. They are fire-resistant and exceed stringent U.L. standards. Thanks to our domestic manufacturing, we can deliver these high-quality products in a matter of weeks, not months. We manufacture all-steel pharmacy systems, softened with unlimited choices of millwork décor and fabric panels. And Uniweb will never rip or tear!
Product Overview
n Uniweb is the Multi-Tool of the Fixturing Industry
Uniweb provides diverse, versatile, and modular solutions utilizing every inch of space with flexible configurations, RX storage bays, and accessories. Whether it’s new construction or renovations, Uniweb offers a comprehensive line of fixture solutions:
• Complete Modular Rooms
• Clean-Line Wall Storage Panels and End Caps
• Consultation and Health Clinic Spaces
• Will Call, Check-Out, and Queuing Systems
• Workstations, Countertops, and Under-Counter Accessories
• Locking Cabinets
• Gondolas, OTC Systems, General Merchandising, and POP Displays
• And So Much More
Uniweb offers a host of products for retailers looking to develop their space without any dramatic increase in footprint allocation. The walls, counters, cabinets, shelving, and accessories furnish infinite versatility while allowing you to design and equip your space for expandability and appearance at an affordable price.
As a highlight, Uniweb RX Bay Systems do not have a break in between and behind bays, but instead maintains continuous inventory shelving. The removable 16-inch trays are easy to adjust. Pharmacy staff does not need to remove drugs from the tray when repositioning and trays can be positioned on the panel to accommodate the tallest bottle so there is little or no wasted space. This system will increase product storage by a minimum of 17-25% and, in some cases, by as much as 50%.
Looking to give your store a fresh new look? Uniweb’s Retrofit Crew can help! Our retrofit options allow you to increase product facings without changing your existing fixtures.
• Variety Panel: Continuous channels and no upright interruptions. This all-steel merchandiser increases product facings by 17% or more! Easy to install. Attach appropriate brackets and insert them into your existing upright unit.
• Allied Panel: Short insert hooks welded onto the panel frame allow panels to lock into existing uprights easily. Panels may also extend beyond gondola height, creating additional merchandising space.
• Insert Panel: Replaces torn and inefficient pegboard. Simply remove the pegboard and insert Uniweb into existing store uprights, permitting the use of existing shelving. Pushing density to the limit.
We serve pharmacy, hospital, clinic, retail, point-of-sale, and OTC.
Choose Uniweb for top-quality shelving and accessories made in the USA. Our expert sales team will help you find the best options. Contact us at (800) 486-4932 or visit uniwebinc.com to learn more. We’re here to help with any challenges you may have
RXinsider’s Virtual Pharmacy Trade Show
24 / 7 / 365
450+ Booths, 80+ Aisles www.rxinsider.com
340B Coalition Winter Conference
February 24-26, 2025 | San Diego, CA 340bwinterconference.org
APhA2025
March 21-24, 2025 | Nashville, TN pharmacist.com/Conferences/Annual-Meeting
2025 Pharmacy Profit Summit
March 23-24, 2025 | Dallas, TX PharmacyProfitSummit.com
NHIA 2025
March 29 - April 2, 2025 | Washington, DC conference.nhia.org
NACDS Annual Meeting
April 26-29, 2025 | Palm Beach, FL annual.nacds.org
Asembia’s AXS25 Summit
April 27 - May 1, 2025 | Las Vegas, NV asembiasummit.com
ESTECH 2025
May 5-8, 2025 | Orlando, FL iest.org/Meetings/ESTECH
Pharmacy Futures 2025
June 7-11, 2025 | Charlotte, NC ashp.org/meetings-and-conferences/pharmacyfutures
Cardinal Health RBC
July 9-12, 2025 | Denver, CO rbc.cardinalhealth.com
McKesson ideaShare
July 10-13, 2025 | Nashville, TN mckessonideashare.com
NACDS Total Store Expo
August 23-25, 2025 | San Diego, CA tse.nacds.org
ECRM Health System/Institutional Pharmacy Session
September 8-11, 2025 | Cape Coral, FL ecrm.marketgate.com/sessions/category/ healthsystems
NCPA Annual Convention
October 18-21, 2025 | New Orleans, LA ncpa.org/annual-convention
ASCP 2025 Annual Meeting & Exhibition
October 23-26, 2025 | San Diego, CA annual.ascp.com
For listing and advertising details, please contact sales@RXinsider.com or call (800) 972-2083.
SRx is a comprehensive pharmacy management system developed by pharmacists and our customers to efficiently manage pharmacy operations. If you desire an all-inclusive pharmacy software solution at an affordable price without sacrificing quality, then SuiteRx is for you! SuiteRx’s SRx is guided by innovation, powered by our customers.
President & CEO: Nicholas Zener, Pharm.D., M.S.
Founded: 2008
Employees: 50+
Phone: (916) 242-8779
Fax: (972) 559-3156
Address: 450 South 900 East, Suite 125 Salt Lake City, UT 84102
Website: www.suiterx.com
Company Background
SuiteRx is an independently owned pharmacy software company catering to long-term care, retail, combination, mail order, multi-location, specialty, and various other pharmacy environments. Pharmacies using our applications find more time for patient-focused care because their once manual tasks are now easily automated. Leverage the power of our highly configurable workflow, reap the benefits of our data extraction and analysis methods, and find value in the consultative approach our implementation team takes to align our software to your business goals. Over the years, we remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality pharmacy solutions aligned with the key objectives of our clients: operational efficiencies, increased staff productivity, integrated technology, and streamlined processes. We do so with flexibility and nimbleness that fit your goals — not ours. If you are looking for an all-inclusive pharmacy software solution at an affordable cost without sacrificing quality, SuiteRx Software is the right choice for you! Current SuiteRx product offerings include SRx, SRxGateway, MyRx, SRxDelivery, SRxUniversity, SRxConnect, SRxAPI, SRxGen, SRxAffinity, SRxAssist, and SRxLogistics.
Developed by pharmacists, for pharmacists, our SRx program enables independent and small chain pharmacies to use state-of-the-art technology to better meet the needs of their customers, and increase speed and accuracy in the pharmacy. With retail, long-term care, specialty, 340B, and combo versions of the software, SRx is a comprehensive solution, that integrates document management, delivery, POS, inventory management, web portal capabilities, and compounding into one seamless application.
SRxAPI: It is organized around REST and has predictable resource-oriented URLs, accepts form-encoded request bodies, returns JSON-encoded responses, and uses standard HTTP response codes, authentication, and verbs.
SRxConnect: Our enhanced customer service website. It offers solutions not only for support issues, but also for custom requests.
SRxUniversity: Online computer-based training program to help train clients and employees on SRx.
SRxDelivery: Real-time delivery information and e-signature capture. The application is available on different mobile devices (Android, iOS, and iPadOS).
MyRx: Allows patients to refill prescriptions, look up drug information, and communicate with your pharmacy from their mobile device.
SRxGateway: Provides communication tools, including EMAR capabilities and refill requests, between facilities, physicians, and your pharmacy.
SRxAffinity: Provides views of almost real-time business performance by aggregating metrics from SRx dispensing data and converting it into actionable data for single or multi-site locations.
SRxAssist: Dispense medications in your facility anywhere using your mobile phone.
SRxLogistics: A mobile application that scans barcodes of drugs, enabling the user to monitor the drug supply or inventory in the pharmacy.
• Enhanced Communication for Improved Patient Adherence
• Reduced Workflow Disruption with Easy Edit Ability
• 365 Days of Client Support
• Advanced Compounding Workflow
• Paperless Faxing Functionality
• Document and Cycle Fill Management
• Adherence Reporting
• Shipping Integration
• Inventory Tracking
• Custom Design
“SuiteRx is the best pharmacy system on the market. The system allows us to cover all the bases in one package. Document management, online ordering, electronic and paper MARs, statements, electronic exchange of delivery information, and unlimited reporting options are available at our fingertips. In addition, the system is so easy-to use, it makes training much easier than it was with our old system. SuiteRx has become the most valuable tool in our toolbox!”
—
Paul M. O’Leary, General Manager, Parkview Health Services, LLC
PointClickCare; Prescribers Connection; Asembia; SureScripts; AutoMed; Parata PacMed; Medicine on Time; Dispill USA; DOSIS; Synmed; RxSafe; Cubex; Talyst; Extended Care Pro;CaraSolva; AccuFlo; ScriptPro; ParataRDS; Parata Max; Innovation; Kirby Lester; RxMedic; QuickMAR; Yardi; Eldermark; Symphony; CoverMyMeds; RxPertise; RxLinc; Therap; SalesDoor; and many more!
Email: sales@suiterx.com | Phone: (916) ChatSRx (242-8779) Fax: (972) 559-3156
Together we can help enhance pharmacy performance with advanced automation solutions for dispensing and order fulfillment.
Tension Packaging & Automation is an industry leader in comprehensive packaging and automation solutions. With a team of dedicated experts, we design, engineer, and build scalable automation systems with intuitive integrated end-to-end software tailored for the pharmacy and eCommerce order fulfillment sectors. As specialists in system integration, we provide extensive expertise across manufacturing, installation, equipment, robotics, software engineering, and ongoing support for both standard and custom automation needs. For the latest in order automation, scan the QR code or visit us online.
Chairman & CEO: Bill Berkley
VP/General Manager: James Herbert
Founded: 1886
Employees: 865
Toll-Free Phone: (888) 367-4660
Driving efficiency and scalability in fulfillment with innovative automation solutions.
Headquarter Address: 819 E 19th Street, Kansas City, MO 64108
Manufacturing Address: 3250 Quentin Street, Ste 120, Aurora, CO 80011
Website: tensionautomation.com
Tension Packaging & Automation’s parent company, Tension Corporation, headquartered in Kansas City, Missouri, has a history of manufacturing and engineering innovation dating back to 1886.
As a trusted leader in comprehensive packaging and automation solutions for nearly a quarter century, our skilled team at Tension Packaging & Automation designs, engineers, and builds scalable automation systems with intuitive integrated end-to-end software tailored to the pharmacy and eCommerce order fulfillment sectors. Specializing in system integration for these industries, we bring expertise in manufacturing, installation, equipment, robotics, software engineering, and support for both standard and custom automation solutions.
We are an integrator offering a range of automation solutions, from standard to our propriety custom-manufactured equipment. We take pride in delivering adaptable solutions tailored to meet customer needs, with the flexibility to scale as demands evolve. There is no job too big or too complicated for Tension Packaging & Automation. We thrive on providing cost-effective engineered solutions to meet complex needs for our customers. Leveraging Tension Corporation’s legacy of engineering excellence, we specialize in machinery design, engineering, software, and manufacturing solutions designed to enable our customers to automate their pharmacy order processes effectively and deliver ROI. We provide pharmacy automation equipment, components, and systems that support essential processes — dispensing, packing, conveyance, handling, verification, sortation, and order delivery — enabling pharmacies to stay competitive and meet patient needs. Our solutions ensure that all components, including hardware and software, integrate seamlessly in an operator-friendly manner.
Whether integrating new or existing equipment and software, our TensionCONNECT™ integration software is built to orchestrate system communications effortlessly. We are committed to our customers’ longterm success, providing unparalleled support through our dedicated field service team.
We are active members of industry organizations such as Material Handling Institute (MHI), Packaging Machinery Manufacturers Institute (PMMI), and National Association of Chain Drug Stores (NACDS), which offer valuable networking opportunities, insights, and resources. Recently, RXinsider recognized Tension with their Pharmacy500 distinction.
Tension Packaging & Automation’s world-class service and comprehensive life cycle management, delivered by skilled professionals, prioritize success from our customers’ perspective. Our legacy of “people first” culture and strong relationships with customers, associates, and suppliers fosters a collaborative spirit that underpins everything we do.
Explore our complete range of pharmacy automation equipment and systems at tensionautomation.com, including:
• IPM: The Item Processing Machine (IPM) is a robust system that can process multiple bottles, boxes, or vials of unit-of-use prescription and/or non-prescription items into one order.
• BPM: The Bottle Packaging Machine (BPM) is a high-volume automated prescription packaging system for bottles and vials.
• LDU: The Linear Dispensing Unit (LDU) is a high-volume automated prescription dispensing and labeling system for unit-of-use items.
• JumpStart: The JumpStart is an order fulfillment system for countable and unit-of-use prescriptions featuring multi-level conveyors with dedicated workstation options for dispensing, labeling, pharmacist verification, packaging, sortation, and manifesting.
• JumpStart PLUS: The JumpStart PLUS features multi-level conveyors and dedicated workstation options for dispensing, labeling, pharmacist verification, packaging, sortation, and manifesting.
• LDU Flex: The LDU Flex brings the power of the LDU plus dedicated workstations.
• fitPACK500™ : The fitPACK500 is a right-sized packaging system that creates packages based on product dimensions.
• Z-Sort: Z-Sort sortation system is a compact, adjustable solution that can fit into small or large warehouse spaces.
• SLAM Line: A Scan Label Apply Manifest (SLAM) Line is an order fulfillment system that can identify packages, capture weights and dimensions, manifest the package, print and apply a label, and verify the label’s readability.
• TensionCONNECT : This integration architecture software is designed to seamlessly orchestrate communications between new and existing hardware and software components.
• PharmaPATH : This back-end pharmacy workflow software features single-task, dedicated workstations for dispensing, verification, packaging, and manifesting.
• Coming in 2025: Stay tuned for an exciting launch of a new, revolutionary pharmacy automation system and partnerships with leading industry robotics and pill-packing automation.
Daniel Branco SVP–Business Development Manager
Katelyn Hendricks VP–Business Development O icer
President & CEO: Alberto Paracchini
Founded: 1978
Employees: 1,000+
Stock Symbol: BY
Phone: (773) 244-7000
When buying or upgrading your independent pharmacy, our experienced team can help with creative loan structures and flexible terms.
Address: 180 N LaSalle, Chicago, IL 60601
Website: bylinebank.com/rxinsider
Headquartered in Chicago, Illinois, Byline Bank is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors, and consumers.
Byline Bank is a Top SBA lender in the United States specializing in financing for independent pharmacies and is also designated as a Preferred Lending Program (PLP) lender by the U.S. Small Business Administration, providing the authority to make credit decisions inhouse, for a quicker, more streamlined approach to financing.
Byline Bank offers term loans and lines of credit to finance the construction, expansion, or purchase of an independent pharmacy. We understand the unique cash flow needs that you’ll face and what it takes to make a pharmacy successful and are one of the few lenders that works with entrepreneurs looking for start-up financing for an independent pharmacy.
Many pharmacy business owners find that a loan backed by the SBA is a great option. SBA 7(a) loans offer large loan limits, longer amortization, and flexible terms. Additionally, SBA 7(a) loans can be secured by business cash flow rather than hard assets.
As a top three SBA pharmacy lender in the U.S., our lending specialists understand the pharmacy business and provide financing options for a variety of business needs.
n Loan Details
• Up to $5 million.
• Up to 10 years for most uses and up to 25 years for commercial real estate.
n Loan Purpose
• Business Acquisition/Start-Up
• Business Expansion/Equipment Purchase
• Refinance/Working Capital
• Real Estate Acquisition
• Lines of Credit
n Benefits to Business
• Longer amortization, lower loan payments, and no balloon payment.
When evaluating borrower eligibility, Byline Bank takes a holistic approach to reviewing applications, and looks at the entirety of your industry experience, business experience, loan application, and the prospective pharmacy to determine your loan eligibility and offer.
• Identify a Pharmacy to Acquire: Understand the financials of the business you’re acquiring and the projected cash flow you can expect for collateral.
• Find a Location: Don’t sign a lease until after you secure the financing.
• Check Your Credit
• Create a Budget: Initial start-up and operating costs, including the initial purchase, construction or renovation, inventory, equipment, furniture, insurance, software, payroll, and other necessary costs.
• Have a Business Plan Ready: A business plan will be important for showing the lender that you’ve thought through what it will take to make your pharmacy successful.
“Daniel Branco and the team at Byline Bank have been instrumental in turning our dream of starting a pharmacy into a reality. They guided us through the intricacies of the loan process with patience, ensuring we understood every step along the way. They helped tailor products that fit our specific needs to make launching our pharmacy and expanding its growth a huge success.”
— Mark Holland and Brandee Moss, River Valley Specialty Pharmacy
Daniel Branco SVP, Business Development Manager dbranco@bylinebank.com (224) 435-4152
Katelyn Hendriks VP, Business Development Officer khendricks@bylinebank.com (224) 243-6470
In recent years, the healthcare landscape has undergone a significant transformation, with personalized wellness emerging as a key driver of this change. Moving away from the traditional, onesize-fits-all approach to medicine, this new paradigm embraces the complexity and uniqueness of individual health needs. Personalized wellness integrates a deep understanding of a person’s genetic makeup, environmental exposures, and lifestyle choices to craft health strategies that are uniquely tailored to each individual.
Pharmacies, long recognized as accessible community health resources, are now poised to become leaders in this wellness revolution. With their strategic position within the healthcare ecosystem, pharmacies have direct contact with consumers, providing an unmatched opportunity to offer personalized health and wellness solutions that go beyond traditional pharmaceutical services. This shift not only enhances patient care but also aligns with the growing consumer demand for more personalized and proactive health management.
The global market for personalized medicine, encapsulating various aspects of personalized wellness, stood at a robust $493.1 billion as of 2020. Forecasts suggest that this market will continue to expand rapidly, driven by several pivotal factors:
1. Technological Advancements in Genomic Sequencing: Innovations in genomic technology have dramatically reduced the costs and increased the speed of genetic profiling. Today, it is possible to obtain comprehensive genomic information that can guide the customization of health care at a level previously unimaginable.
2. Increased Consumer Awareness and Demand: More people are seeking health solutions that are specifically tailored to their individual needs, driven by an increased awareness of how genetics, environment, and lifestyle impact health. This demand spans the spectrum from preventive strategies to more targeted treatments for complex diseases.
3. Integration of Digital Health Tools: The proliferation of health-tracking technologies, such as wearable devices and mobile health apps, has made it easier than ever to monitor health metrics in real time. These tools generate vast amounts of data that can be analyzed to tailor health interventions more precisely.
4. Policy and Healthcare System Shifts: Increasingly, healthcare policies are aligning with practices that promote value-based care models, which emphasize the importance of effective, personalized interventions as a means to improve health outcomes and reduce costs.
Pharmacies are uniquely positioned to leverage these developments, thanks to their:
• Accessibility: Located in community settings and often open for extended hours, pharmacies are one of the most accessible points of care available, providing a convenient option for ongoing wellness consultations and services.
• Expertise: Pharmacists are highly trained in medication management and are increasingly gaining skills in areas like genetic counseling, nutrition, and chronic disease management.
• Trust: As one of the most trusted professions, pharmacists’ advice is highly valued by consumers, which places them in an ideal position to advise on and implement personalized wellness strategies.
• Community Presence: With a pulse on community health needs and challenges, pharmacies can tailor their services to address specific local health priorities, enhancing their role as critical health hubs.
As the personalized medicine market continues to grow, pharmacies that adopt and integrate personalized wellness services stand to not only meet evolving consumer expectations but also to significantly enhance health outcomes in their communities.
Pharmacies are uniquely positioned to meet the increasing consumer demand for personalized wellness services, especially in the area of nutrition. A vitamin program is a particularly exciting and accessible opportunity for pharmacies looking to expand into personalized wellness services.
• High Demand: As highlighted by the recent survey from PA Consulting reported by the Food Institute, 90% of consumers are interested in personalized wellness products. Vitamins and supplements tailored to individual health needs stand out as a primary area of interest. This aligns perfectly with a pharmacy’s capabilities.
• Ease of Implementation: Compared to more complex health services, a vitamin program is relatively easy to start. It requires less specialized training and can be supported by existing pharmacy staff with some additional education.
• Continuous Engagement: Offering personalized vitamin programs encourages ongoing customer engagement. Customers will return regularly for consultations, refills, and adjustments to their regimen, increasing loyalty and store traffic.
Additionally, there are other wellness programs that align seamlessly with other health-focused services that a pharmacy might offer, such as:
• Personalized Nutrition Services: Personalized nutrition services can increase customer loyalty and store visits, as nutrition plays a vital role in managing chronic diseases, which affects 60% of American adults according to the CDC.
• Mental Health and Stress Management: Given that one in five Americans experiences mental illness each year (NAMI), pharmacies providing mental health support can play a crucial role in community health management and build deeper customer relationships.
• Sleep Health Services: With over 50 million Americans suffering from sleep disorders (American Sleep Association), pharmacies offering sleep health services can meet a critical community need and position themselves as comprehensive wellness centers.
• Holistic Pain Management: Chronic pain affects approximately 20% of U.S. adults (CDC), and by offering holistic pain management solutions, pharmacies can attract this large patient group seeking alternatives to pharmaceuticals.
• Personalized Skincare and Dermatology Services: With the global skincare market projected to reach $189.3 billion by 2025 (Statista), personalized skincare services in pharmacies can tap into this lucrative market and enhance customer satisfaction.
• Weight Management Programs: Obesity affects nearly 40% of American adults (CDC), and by offering weight management programs, pharmacies can play a pivotal role in public health while driving foot traffic and revenue.
• Smoking Cessation Programs: Tobacco use is the leading cause of preventable disease, disability, and death in the United States, and pharmacies providing smoking cessation programs can significantly impact public health and attract customers needing support to quit.
And these wellness programs aren’t just a benefit to patients, they drive alternative revenues into the pharmacy through:
• Premium Pricing: Personalized services can often command a premium price because of their perceived higher value. Customers are generally willing to pay more for services that are specifically tailored to their needs and that promise greater efficacy.
• Increased Foot Traffic: Offering unique services like personalized vitamin assessments can draw more customers into the pharmacy. Each visit provides additional opportunities to sell other products and services.
• Customer Retention: By meeting their specific needs, pharmacies can secure a steady customer base, which is invaluable for sustained revenue.
• Cross-Selling Opportunities: With a deep understanding of a customer’s health profile, pharmacies can effectively recommend additional products and services, such as nutritional supplements, skincare products, or fitness-related items that complement the primary wellness service being offered.
Embracing personalized wellness programs encourages a culture of innovation within the pharmacy. It necessitates staying abreast of the latest developments in health and wellness, which can lead to continuous improvement in other areas of pharmacy service. This proactive approach to pharmacy care can position the pharmacy as a leader in health and wellness in the community, further enhancing its reputation and drawing in a clientele. By focusing on individual health needs, pharmacies can carve out a niche in a crowded market, which is particularly vital in the era of digital healthcare services where personal touch can often be lost. The move towards personalized wellness services allows pharmacies to align their business with the evolving demands of healthcare consumers, ensuring their business remains relevant and preferred in a rapidly changing healthcare landscape.
Friends help friends. At EzriRx we work with you, not against you.
President & CEO: Ezriel Green
Founded: 2017
Employees: 25+
Phone: (718) 502-6610
Fax: (718) 414-1474
Address: 2360 Route 9 Suite 3 #171
Toms River, NJ 08755
Website: EzriRx.com
EzriRx is a technology-friendly and advanced marketplace that makes it incredibly easy for pharmacies to shop and save on brands, generics, OTC, HBA, pet meds, and more on a single easy-to-use platform. The time wasted dealing with reps adds up to real dollars. EzriRx is simple. EzriRx is free.
Company Background & History
EzriRx was built with a mission to bring the latest available e-commerce technology to U.S. pharmacies. Our goal was to lower the cost of goods by providing the easiest-to-use, bestdesigned, and most advanced marketplace solution to date. While pharmacies have a fundamental responsibility to patients, we wanted to eliminate their purchasing pains. We created the algorithm to get the best price so they can forget about their GCR, ratios, and minimums and continue focusing on their patient.
We began by contracting with 30+ NABP-accredited wholesalers and added 60,000 unique items. We created a two-minute signup process and eliminated all the paperwork needed to apply and open new accounts with wholesalers. We then added the ability to pay wholesalers (through the platform) via ACH, credit cards, terms, and statements and manage all invoices in a central location. We added the ability to make offers on every product and created an easy, free solution for audits. We built a mobile website to search and buy on the go, and allow pharmacies to connect to their pharmacy software provider for easy inventory management. We even keep records of all the DSCSA files and do so much more!
For pharmacies in select states, we offer a pharmacy-to-pharmacy solution to get rid of excess inventory, and for pharmacies with an awaiting patient to buy products from another pharmacy at a deep discount. We think win-win.
• 30+ NABP-Accredited Wholesalers
• Two-Minute, Free Sign-Up Process
• Electronic Applications and e-Signature
• Add a payment method and never share it with wholesalers.
• Make offers on all products.
• Short-Dated Items
• Multi-Store Login
• Audit Help
• Track DSCSA/T3/Pedigree Documents
• Connect your pharmacy software for inventory.
• Rewards on every generic purchase.
• Select primary connections available.
Markets Served
• Independent
• Long-Term Care
• Chain
• Hospital
• Closed Door
Trade Shows/Meetings Attended
• DiversifyRx
• NCPA
South Pointe has grown over the years into a highly respected pharmaceutical distributor by having an incredible support staff of employees and conducting business with integrity and honesty. South Pointe’s goal is to offer all customers an extensive product catalog with competitive pricing and personalized customer service.
ACCREDITED DISTRIBUTOR
NABP DDA (formerly VAWD) and NCDQS QAS accredited.
EXTENSIVE PRODUCT AVAILABILITY
Purchases products directly from over 140 FDA approved manufacturers.
CUSTOMER SATISFACTION
Competitive pricing and payment options.
President & CEO: Jarrod Shirley
Founded: 2001
Phone: (270) 678-9400
South Pointe understands that the quality of service supplied to you, the customer, goes hand in hand with the success of your business. We strive to show our customers that we care about them by providing friendly and precise customer service along with personalized account customization. South Pointe is and will remain a leading secondary distributor in the pharmaceutical industry by remaining true to the principles on which it was founded to ensure all customers are satisfied with their service.
Address: 321 Matthews Mill Road Glasgow, KY 42141
Website: southpointe.us
South Pointe Wholesale Inc. was founded in 2001 by Jarrod Shirley, a licensed pharmacist, and his sister-in-law, Katy Shirley. Over the years, South Pointe has grown into a highly respected pharmaceutical distributor with an incredible support staff and employees who conduct business with integrity and honesty. Our headquarters are located in beautiful Glasgow, Kentucky, where Jarrod and Katy personally oversee all day-to-day operations. South Pointe’s customer base consists of many types of healthcare facilities, including pharmacies, clinics, veterinarians, hospitals, and long-term care facilities. Our goal is to offer all customers an extensive product catalog with competitive pricing and personalized customer service.
As a trusted distributor since 2001, South Pointe has made every effort to establish uniform safeguards to protect the public’s health from counterfeit or adulterated products. Our employees strive each day to provide our customers with dedication and attention to detail to continually maintain these safeguards. South Pointe works with our trading partners and the state board of pharmacies to ensure we are current on all industry changes and guidelines.
• South Pointe purchases products directly from over 100 FDA-approved manufacturers, which provides us with extensive product availability and competitive pricing.
• South Pointe is NABP DDA (formerly VAWD) accredited.
• South Pointe is NCDQS QAS accredited.
• South Pointe is an associate member of NACDS (National Association of Chain Drug Stores), a leading voice for the chain community pharmacy industry.
• South Pointe actively participates in ECRM’s Generic Rx Program allowing us to maintain strong relationships with our manufacturers.
Our goal is to provide quality products at competitive pricing while providing top-of-the-line customer service. We carry a wide range of top generic RX products. In 2024, South Pointe celebrates its 23rd anniversary, and we credit our continued success to our devoted staff and the client relationships we build every day. Your personal customer experience is our priority.
n Competitive Pricing
• Products purchased directly from over 120 pharmaceutical manufacturers.
• Over 2,700 products available and increasing daily.
• Independent sales reps available for personalized service.
• Weekly and daily sales promos.
• Convenient online ordering system.
n Payment Options
• Flexible payment plans available.
• ACH, check, check by phone, or credit card options.
• Friendly accounting department to answer any questions.
• Automatic payments available.
• Credit limits established for all customers and will be adjusted per individual needs.
n Customer Satisfaction
• No contracts or monthly minimums.
• Competitive Pricing
• Same-day shipping on orders placed by 6:45PM CST.
• UPS Next Day shipping for orders with $250 minimum.
• UPS Second Day shipping for orders with $200 minimum.
• UPS Ground shipping for orders with $150 minimum.
• Dedicated and knowledgeable sales representatives.
Join our team today at www.southpointe.us/become-a-customer.
Use this fun, unique product with 100% markup to acquire new patients, generate revenue from current patients, as a solution for dry mouth, for doctor detailing, and to distract and reward needle-nervous patients.
n Ice Breaker
President & CEO: Jonathan Tanner
Founded: 2023
Phone: (801) 361-3211
Address: Neenah, WI
Website: breathROX.com
Email: Pharmacy@breathROX.com
Company Background
breathROX is a manufacturer of functional popping candy products. In 1992, our inventor pioneered popping candy as an ingredient in chocolate and ice cream. He brought this technology to Pop Rocks, which hired him to enhance products around the world. In 1999, he left Pop Rocks to form his own company, which is now one of only five manufacturers of popping candy in the world and the only one in the Americas. In 2023, we resurrected his breathROX creation and launched through independent pharmacies.
Product Overview
breathROX are popping candy breath mints. They’re like sugar-free Pop Rocks with zinc. Your patients will love them. You’ll love their reaction to this awesome, nostalgic experience. Zinc helps neutralize gas. Popping helps activate saliva. Pieces help scrub mouth. breathROX are fun and functional. They’re available in blue raspberry, cinnamon, mint, and watermelon. Mango Tajin is coming soon. Two new flavors will launch yearly.
Product Utilization
n Doctor Detailing
You’re not Dunkin’ Donuts®. Stop bringing donuts to doctors. Bring a product you carry. A product that’s fun for the office staff. A product that deals with the dry mouth side effects of some of the medications doctors prescribe. Now the whole office will be excited to see what new flavor of breathROX you brought them.
n Vaccination Distraction & Reward
Many patients are nervous about needles, especially children. When a scared, 8-year-old boy comes in for his vaccination, share breathROX with him. While he’s distracted by the blue raspberry popping party in his mouth, jab him. He won’t even realize it. Then, give him the rest of the bottle. He’ll be thrilled. And his mom will tell her friends to come to your pharmacy for vaccinations, saying her son wants another flu shot just so he can get more breathROX!
n Upselling
It’s challenging for staff to upsell CoQ10 with statins and probiotics with antibiotics. It’s intimidating and can be a little expensive. breathROX are easy to upsell with medications that cause dry mouth. breathROX are fun and cheap. When your staff see how rewarding it is to provide solutions to problems, they’ll share more and sell more.
Your wholesale cost of $1.49 makes breathROX a fun, cheap ice breaker to discuss your solutions with patients and providers, or to even thank them for their business.
“Just gotta get people to try ‘em!”
— Jeff Harrell, Pharmacist & Owner of Cascadia Pharmacy Group in Washington, AAP Chairperson, NCPA President, breathROX Investor
“I love breathROX. My patients love them. Doctors love them.”
— Spencer Smith, Pharmacist & Owner of Doctor’s Pharmacy in Alabama, breathROX Investor
“Owners have success using breathROX in their doctor detailing, as an upsell for medications that cause dry mouth, and as impulse buy next to the register.”
— Lisa Faast, Pharmacist & Owner of DiversifyRx in Texas, breathROX Investor
Over 100 pharmacy owners invested in our Seed Loan including four NCPA board members, four board members of AAP/APCI/IPC, current/former state association presidents, four of “The 50 Most Influential Leaders in Pharmacy”, and Thrifty White. Consumers are investing $100-$1,000 in our $5M Crowdfunding campaign. These customer shareholders are extra motivated to share breathROX, sending friends and family to your pharmacy to purchase.
• breathROX Natural: Organic Sugar breathROX
• energyROX: 5-hour ENERGY® + Pop Rocks®
• sleepROX: Dream Water® + Pop Rocks®
• nutROX: Peanut M&M’S® + Pop Rocks®
• Two stealth popping candy products in multi-billion dollar markets that could revolutionize their industries.
Wholesale price: $1.49
MSRP: $2.99+
Free Promotional Support:
• Three-Tier Countertop Display with 7 x 9 Billboard
• 4 x 6 Bag Stuffers
• Easy-to-Share Weekly Social Media Content Order direct at breathROX.com.
Order through AAP’s API warehouse at APIRx.com.
All trademarks, trade names, or logos mentioned or used are the property of their respective owners.
Cardinal Health™ Medical Benefit Billing enables you to bill and track your medical benefit claims in real time, giving you visibility into submissions, denials and rejections. This holistic view empowers you to expand your pharmacy capabilities.
Gain visibility, save time, gain additional billing flexibility and real-time claim verification.
Gain visibility into all applicable medical claims, including missing secondary claims and pre-submission edits
• Existing daily dashboard features including OrderExpress single sign-on and queues to assist with claim submission
Save time from manual medical billing processes with:
• Automated rental and secondary claim billing
• Dedicated billing support team
• Queues and quick actions
Flexibility to bill through your pharmacy management system or directly through the online portal
Real-time claim verification with the Centers for Medicare and Medicaid Services, which includes:
• Patient coverage
• Patient deductible balance
Bill and track your medical benefit claims in real time, giving you visibility into submissions, denials, and rejections. This holistic view empowers you to expand your pharmacy capabilities.
CEO: Jason Hollar
Founded: 1971
Employees: 46,500
Stock Symbol: CAH
Toll-Free Phone: (800) 926-3161
Phone: (614) 757-5000
Address: 7000 Cardinal Place Dublin, OH 43017
Website: Cardinalhealth.com
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With more than 50 years in business, operations in more than 30 countries and approximately 46,500 employees globally, Cardinal Health is essential to care.
Cardinal Health Medical Benefit Billing enables pharmacies to bill and track their medical benefit claims in real time. With multiple tiers to fit every pharmacy’s need, save time and improve patient care with this innovative solution to diversify revenue streams.
• Gain visibility into all applicable medical claims, including missing secondary claims and pre-submission edits.
• Save time from manual medical billing processes with:
• Automated rental and secondary claim billing.
• A dedicated billing support team.
• Queues with quick actions (e.g. incomplete, rejected, secondary, refill, and hold).
• Flexibility to bill through your pharmacy management system or directly through the online portal.
• Real-time eligibility verification which includes:
• Patient coverage.
• Patient deductible balance.
Cardinal Health Pharmaceutical Distribution customers; For Medicare Part B, PTAN is required. Pharmacist NPI is required for clinical service billing.
“Rechelle has been an integral part of helping us manage our medical Part B billing. She made things easier to understand and helped us fix our rejected claims. She makes the system work seamlessly and is very knowledgeable in all things billing. Everyone needs a Rechelle.”
— Josie Phillips-Ross, PharmD, Owner, Phillips Family Pharmacy
“Cardinal Health Medical Benefit Billing has saved a tremendous amount of time, the platform is very user-friendly and ultimately increased our percent of claims paid.”
— Chris L., Coborns
Cardinal Health™ Medical Benefit Billing is powered by Enliven Health.
Please contact your Cardinal Health sales representative to learn more.
Meets ASTM D6978 for Resistance to
Permeation by 46 Chemotherapy Drugs
Permeation by Fentanyl
0% Viral Penetration
Tested for Resistance to Gastric Acid
Low Dermatitis Patented Technology
USP800 Compliant
Glove of Choice for Compounding Pharmacies
Also available in 10, 50, and 200 ct
• Medi-Dose® Solid Oral Unit Dose Packaging
• TampAlerT ® Liquid Unit Dose Packaging
• MILT ® Software for Medication Identification and Bar Coding
• LiquiDose® Labels
• IV Additive Disposable Accessories
• Steri-Dropper ® Sterile Ophthalmic Dropper Bottles
• Compounding Products
• Cleanroom Supplies
• Ophthalmic Practice Accessories
• Resealable and Ultraviolet Inhibitant Bags
• Tamper-Evident Products
• Bottles, Vials and Containers
• Operating and Procedure Room Accessories
• ShrinkSafe® Bands and Safety Products
• Tapes and Labels
• Maternity and Laboratory Products
• Record Keeping and Identification Products
• Storage and Transport Products