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Flemings Mayfair Inducted into Historic Hotels Worldwide®
Flemings Mayfair, one of London’s established hotels, has been inducted into Historic Hotels Worldwide®. The fashionable boutique hotel now stands among an elite group of historic destinations recognised for their exceptional blend of heritage, character, and luxury
Historic Hotels Worldwide is a prestigious collection of over 300 historic hotels, inns and resorts, including historic castles, chateaus, palaces, academies, haciendas, villas, monasteries, and other historic lodging spanning ten centuries, in over 40 countries. The programme is dedicated to promoting heritage and cultural travel, and hotels inducted into Historic Hotels Worldwide demonstrate historic preservation and offer guests authentic experiences. To qualify for this prestigious membership, hotels must be at least 75 years old, serve as a significant historic location, and be within walking distance of a historic district or landmark. Additionally, they must showcase memorabilia, artwork, and other elements that highlight their historical significance.
Established in 1851 by Robert Fleming during the year of the Great Exhibition, Flemings Mayfair is one of the few remaining independent, privately owned hotels in London. Originally converted from 13 townhouses, the hotel is situated in one of the city’s most desirable postcodes, just moments from Green Park and a short stroll from Buckingham Palace. It seamlessly blends modern Art Deco style with Georgian elegance, featuring 129 guest rooms and luxury suites, including 10 fully serviced apartments.
Rich in history, the hotel’s bar, Manetta’s, famously served as a discreet meeting spot for British spies during WWII. The bar
is adorned with tributes to literary figures such as Agatha Christie, James Joyce, Gertrude Stein, and Alice B. Toklas. The Drawing Room, inspired by Indian design, offers traditional afternoon tea amidst high ceilings, sash windows, and an original fireplace dating back to 1851.
Henrik Muehle, Managing Director at Flemings Mayfair, said: “We are thrilled to receive this prestigious recognition from Historic Hotels Worldwide. This honour not only celebrates our hotel’s rich heritage and unique location but also reinforces our commitment to delivering exceptional service and maintaining excellence in every aspect of our operations.”
Lawrence Horwitz, Executive Vice President of Historic Hotels of America and Historic Hotels Worldwide comments: “Historic Hotels Worldwide is honoured to induct Flemings Mayfair, a Georgian-style hotel originally opened during the mid-19th century. We commend Flemings Mayfair and its leadership team for their careful historic preservation work, stewardship and vision that will allow future generations of travellers to experience this unique historic destination.”
Recent hotel accolades for Flemings Mayfair include being named the ‘No. 1 City Hotel in London’ in Travel + Leisure’s World’s Best Awards 2024; one of the First MICHELIN One Key Hotels in the UK & Ireland in October 2024; plus named one of
the Top 30 hotels in the UK in Condé Nast Traveller’s latest Readers’ Choice Awards in October 2024. Flemings Mayfair is also a proud member of Small Luxury Hotels of the World. The hotel’s restaurant, Ormer Mayfair by Sofian, earned its first Michelin Star in February 2024 and holds four AA Rosettes.
To find out more about the historic Flemings Mayfair, please visit: www.flemings-mayfair.co.uk
AND: www.historichotels.org/hotels-resorts/ flemings-mayfair
Z Hotels announce opening of brand-new Leicester Square property in 2025
Z Hotels, renowned for offering affordable luxury in prime city locations, is thrilled to announce the opening of its newest property in Leicester Square is set for early 2025
The latest property, located at Garrick House, 3-5 Charing Cross Road, London, WC2H 0HA, marks the 12th addition to its capital portfolio, and 15th across the United Kingdom, which include Bath, Glasgow, and Liverpool.
It will stand as Z Hotels’ new centre piece property, offering guests stylish, comfortable accommodation right in the heart of one of London’s most iconic and vibrant areas, perfect for travellers looking for a special city stop-over.
The new hotel will consist of 95 bedrooms, fitted to the highest standards, with a ground floor reception. There will also be brandnew, state of the art plant equipment and low carbon technologies, all essential components to improve the sustainable characteristics and energy efficiency of the property. All rooms will maintain Z Hotels signature style of compact luxury, ensuring a seamless blend of comfort without the hefty price tag.
Perfectly positioned in Leicester Square, guests will have immediate access to some of the city’s most popular landmarks, including West End theatres, Trafalgar Square, Covent Garden, and countless
restaurants and entertainment venues. Whether traveling for business or leisure, visitors will enjoy unparalleled convenience, with excellent transport links just a short walk away.
Bev King, Founder and CEO of Z Hotels, said: “We are delighted to bring Z Hotels to Leicester Square, one of London’s most vibrant, iconic locations. Our aim is to provide guests with an exceptional experience that combines affordable luxury with an unbeatable location.
Whether our customers are here to explore London’s rich culture, attend a show, or simply enjoy a weekend getaway, our Leicester Square property will offer everything they need in a stylish and welcoming environment, which is a Z Hotels guarantee”.
Z Hotels are working with environmental partners to help make the property as sustainable as possible. The enhancement of the energy performance with overall carbon reduction is possible through energy efficiency improvements to the building, implementing low and zero carbon technologies. Water consumption will be reduced by using water saving devices
including shower flow limiters and tap aerators in all rooms.
The strategic development of Z Hotels new hotel in Leicester Square is also reinforced by Heart of London Business Alliance (HOLBA), announcing that the Leicester Square and Piccadilly Circus area has once again been awarded the Purple Flag accreditation for its evening and night-time economy (ENTE).
Z Hotels also offers a free membership programme. For those customers looking to spend lots a quality time in the city, whether it’s solo travel, family fun, making memories with friends, exploring sights with a significant other, or just simply for business, it’s a no brainer. Z Hotels offers an easy signup process that delivers benefits such as,10% discount from public rate in all Z hotels, complimentary cheese and wine, free room upgrade and early check in/late check outsubject to availability, 10% discount for F&B purchase (excl. breakfast), and complimentary tea & coffee any time of day.
For more information and reservations, please visit: www.thezhotels.com
InterContinental London Park Lane appoints new Director of Sales and Marketing
One of London’s most prestigious luxury hotels and global flagship of InterContinental Hotels & Resorts, InterContinental London Park Lane, has appointed Sarah Borges de Sousa as its new Director of Sales and Marketing
Previously Director of Global Sales and Trade Marketing at the Doyle Hotel Collection, Sarah brings a wealth of knowledge and expertise to the hotel, amassed from over 24 years’ experience working within leading luxury hotels.
An accomplished director with an impressive track record, Sarah took her first steps into hospitality in her hometown of Cape Town at the Belmond’s Mount Nelson Hotel, before moving to the UK wherein she rose through the ranks of the Marriott Hotel Group, reaching the position of Director of Sales and Marketing at London Marriott Hotel Park Lane in 2012. Sarah then went onto hold the title of Director of Sales and Marketing at top hotels including Nobu Hotel London and South Place Hotel.
Joining the InterContinental’s senior team, Sarah will be leading on strategic sales plans and creative initiatives to help maximise the hotel’s performance in the summer period and beyond.
On her appointment, Sarah Borges de Sousa comments “I am honoured to be joining the InterContinental London Park Lane team and look forward to contributing to its continued success. Located at No.1 Park Lane,
the hotel strives for excellence at every turn, and I aim to continue to drive growth by supporting the team with innovative initiatives that maximise the hotel’s performance as we hit the busy holiday period and further ahead to autumn and festive campaigns.”
Sholto Crawford-Smith, General Manager at InterContinental London Park Lane comments “I am delighted to welcome Sarah to the team at the hotel and look forward to working alongside her as she drives our sales strategy forward whilst continuing to deliver exceptional experiences for our guests.”
Situated at one of the capital’s most sought-after addresses and overlooking Hyde Park, InterContinental London Park Lane presents modern luxury in the heart of Mayfair. With 449 rooms including 71 suites, the hotel is also home to a range of dining outlets, including chef Theo Randall’s namesake restaurant, alongside a spa, Club InterContinental Lounge and selection of meeting and event spaces.
To know more about the hotel, please visit: parklane.intercontinental.com
The Grand Hotel in Brighton to Complete
£16.2m Refurbishment
Brighton’s historic seafront hotel, The Grand Brighton, has revealed that it is currently undergoing a spectacular £16.2m refurbishment, bringing a new wave of luxury to one of the city’s most iconic landmark
To date, the hotel has already completed the refurbishment of the majority of its bedrooms since work commenced in January 2024, with all 205 rooms, which stretch across seven floors, due to be completed in March 2025.
Working with award-winning interior designers, Garuda Design, each beautifully redesigned bedroom takes a step into the future while honouring the hotel’s rich and plentiful past. Built with the guest experience in mind, the new bedroom design reflects The Grand Brighton’s rich history with a timeless quality, ensuring a legacy that resonates with the next generation of travellers. The newly designed rooms feature luxurious wallpaper, local artwork and handpicked books and accessories to add a touch of personality, while soft, calming hues
inspired by the sea and sky offer guests a luxurious haven of relaxation. From stunning suites to fabulous Feature Rooms boasting invigorating sea views, each room seamlessly blends with the building’s beautiful architecture, creating a fresh and tranquil ambience, while delivering a strong sense of place that is rooted in the joy and history of Brighton’s iconic seafront.
The major refurb will also see an exciting soft refurbishment of the hotel’s public areas, alongside the introduction of a state-of-theart gym and luxurious spa to elevate the guest experience even further, which is due to be completed in March 2025.
Please visit our website: www.grandbrighton.co.uk
Bette Shower Trays chosen by The Holiday Inn, Oxford
Bathrooms in the Holiday Inn, Oxford, feature BetteUltra shower trays in white with Bette’s invisible anti-slip surface, BetteSense. The advanced anti-slip provides the highest level of slip protection, without being able to see or feel it and is guaranteed for 30 years
BetteUltra shower trays are available in 64 sizes from 700 x 700mm to 1,800 x 1,000mm and 2,000 x 900mm. They can be installed flush to the floor or above floor and are available in a wide range of gloss and matt colours.
Bette shower trays can be a more sustainable choice because they are made from fully recyclable glazed titanium-steel. They are easy to install and easy to clean.
Six advantages of Bette Shower Trays
1 - Bette shower trays are available with an invisible, smooth and easy to clean anti-slip surface that provides the highest level of slip protection (Group C to DIN EN 16165) and is guaranteed for 30 years. BetteAnti-Slip Sense is a unique way to add safety without spoiling the look of the shower tray.
2 - Bette shower trays come in an extensive choice of sizes, so there is no need to compromise on the perfect size. They are strong and stable, even in the largest 2000 x 900mm and 1800 x 1000mm dimensions, and come in floor level and above floor options, with central or side wastes.
3 – Bette offers 30 matt and gloss colours.
4 - Bette shower trays are made from glazed titanium-steel, which is so strong and durable that they have a 30 year warranty. They stay looking great for years and are extremely easy to clean. Plus, for those who
want a more sustainable choice, there’s no plastic, many products are made from carbon-neutral ‘green’ steel and all products are fully recyclable.
5 – Bette shower trays can be ordered with an upstand, which is part of the shower tray itself, and means there is no silicone where the shower tray meets the wall. BetteUpstand is formed exactly where it is needed – along only the relevant sides and to the length required.
6 - Bette shower trays are fast and easy to install. Many can be simply glued to the floor and, when the shower tray needs to be raised, the self-locking, telescopic feet of new BetteLevel make it easy and fast.
Baths and basins
In addition to its wide range of shower trays, Bette creates outstanding baths and washbasins. It collaborates with leading designers to create award-winning products that come with a thirty year warranty and can also be a more sustainable choice. Bette baths are both visually stunning and highly functional. They include elegant freestanding and fitted designs, as well as space-saving options, including shower baths.
To find out more, please visit: www.my-bette.com/en/products/ shower-trays
Putting the rock around your Christmas Tree
Whether you’re driving home or stepping into it…Christmas is just around the corner, and here at TheMusicLicence, we’re here to help you create your seasonal soundtrack to take your business from hotel to winter wonderland with one powerful tool…music.
In our recent survey, 94% of participants agree that hearing Christmas music round this time of year can really help them get into the festive spirit. So, why not start by mapping out a Christmas music plan by including some festive favourites to strike that warm and nostalgic feeling for your guests and staff.
With 54% of people saying Christmas music can instantly lift their moods, introducing music into your already existing playlists could be a great opportunity to add further value to your business over this busy period- from alleviating travel stress, making guests feel more at home during their stay to boosting staff morale.
Our research shows that by having a diverse playlist that includes traditional carols, modern renditions of classics as well as commercial pop music, it can cater to guests preferences and show attention to detail that your hotel is committed to providing a memorable experience.
Using our Christmas Guide, you can use our top tips to create a unique experience for your customers using the power of music this festive season.
*A survey of 2000 of people in the UK conducted through Attest in November 2022.
Discover how TheMusicLicence can turn your hotel into a winter wonderland. To read and download the full guide, scan the QR code and step into Christmas with TheMusicLicence!
Or call us on 0800 015 6259 to discuss your music licence.
(Monday-Thursday 8am-6pm, Friday 8am-3pm)
Waterfront Street Kitchen & Bar Brings Flavour and Flair to Excel Waterfront
A Vibrant New Culinary Destination Debuts at London’s Premier Events Hub
Waterfront Street Kitchen & Bar, a brand new restaurant and bar concept has opened its doors. Welcoming members of the general public and guests visiting Immerse LDN and Excel London for many of its consumer and trade events, the restaurant offers spaces to relax, work remotely or dine al fresco, overlooking the scenic Royal Victoria Dock.
Accommodating up to 400 guests, the calming, elegant venue spans the stunning waterfront space, with magnificent views of Canary Wharf, The O2 and London’s iconic skyscrapers. Open 7 days a week, it’s the perfect stop off for a quick morning coffee, leisurely lunch, relaxed dinner or after-work drinks.
The concept of the menu centres around tasty, wholesome street food, taking global inspiration. A selection of freshly made pastries, coffees, and hot drinks are also prepared daily for those looking for an on-the-go breakfast before meetings or conferences.
The Waterfront has also been designed to be subdivided into areas for private events, corporate hospitality, and afterhours functions – identifying it as the ideal event’s space with a view. Open seven days a week, the Waterfront will service more than just visitors to Immerse LDN and Excel. The space is designed as a new food and drink
destination for the local community, with its delicious menu, comfortable furnishings and stylish setting.
Excel’s Chief Commercial Officer, Simon Mills says: “We are thrilled to introduce the Waterfront Street Kitchen & Bar, a vibrant addition to our Excel Waterfront offering. When we launched Immerse LDN, we recognised the potential in our underutilised space and saw an opportunity to further enhance our campus offering. In line with Excel’s vision to become the best event destination in the world, this new space was created to not only serve our immersive entertainment visitors but also to better cater to our core business of exhibitions and conferences. Nestled along the waterfront, it provides the perfect setting for colleagues to connect or for larger parties or hospitality events for organisers and exhibitors alike.”
Waterfront Street Kitchen & Bar Immerse LDN, Excel Waterfront One Western Gateway
Royal Victoria Dock London
E16 1XL
To find out more, visit: www.waterfrontkitchenldn.co.uk and visit our Instagram: @waterfrontkitchenldn
The Cleaning Show 2025 grows by 2000m on previous 2023 edition
The Cleaning Show, the UK’s largest cleaning and hygiene event, will return to ExCeL
London from 18 – 20 March 2025
With 132 exhibitors already confirmed, the event will be 2,000m bigger than the 2023 edition, and will feature a conference programme with more speakers than ever before, and 10 panel sessions across three days.
As the cleaning and hygiene sector continues to grow – currently valued at nearly £60bn in the UK alone – The Cleaning Show will bring together professionals from the contract cleaning, facilities management, healthcare, hospitality, transport, retail and public sector. With more than 7,000 attendees expected, visitors will have the opportunity to meet key suppliers, discover the latest products and services, learn from a host of well-renowned experts and network with senior specialists from across the sector.
Among those exhibiting will be industry leaders Nilfisk, Karcher, WEPA, SC Johnson, Bunzl, Northwood Hygiene, ice, Ionic Systems, Jangro, Killis, Kimberly-Clark Professional, Lavor Pro, Makita, Numatic, phs Group, Reckitt Pro-Solutions, Victor Floorcare, Wecovi and many others.
What’s new in 2025
In addition to offering cleaning professionals the latest solutions that will define the next era for the cleaning industry, The Cleaning Show, has announced a range of new features for the 2025 event.
A shift in the Conference Theatre format will bring a series of engaging panel sessions to the three-day programme, featuring key industry experts such as Delia Cannings, Executive Director Environmental Excellence Training & Development Ltd and Chair of the British Cleaning Council, Daisy Hunter, ESG & Innovation Manager at Jangro and Kelsey Hargreaves, Technical Manager at The British Institute of Cleaning Science (BICSc). The sessions will provide attendees with a dynamic platform to engage and learn from current challenges facing the sector, including the impact of AI in cleaning, the changing habits of the supply chain, preparing for the next pandemic and future-proofing the industry.
From navigating facilities management issues to overcoming staffing and recruitment challenges, attendees will gain insights on a range of critical topics through expert-led panel sessions and keynote presentations,
offering actionable strategies to stay ahead of industry trends and improve operational efficiency. Whether it’s enhancing sustainability practices, implementing new technologies, or addressing skills shortages, the carefully curated programme will help industry professionals learn, connect and inspire positive change within their organisations.
Elsewhere, the Cleaning & Support Services Association (CSSA) will host its annual Innovation Showcase, welcoming submissions from across the sector. The showcase will spotlight pioneering technologies and advancements aimed at transforming cleaning operations, from AIdriven solutions to sustainability-led initiatives. Applications for the showcase are now open and finalists will be selected to present their innovations on the CSSA stand during the event.
Commenting on the CSSA Innovation Showcase, Paul Ashton, Chairman of the CSSA, said: “It’s a fantastic opportunity for businesses of all sizes to showcase their innovations in front of the entire sector. Having the finalists on display at The Cleaning Show will provide an invaluable platform for these companies to present their products to
thousands of industry professionals, sparking fresh ideas and solutions for the challenges facing the cleaning industry today.”
Futureproofing the sector with innovation
Attendees at The Cleaning Show 2025 can expect to see leading advancements from top companies in the cleaning sector. Developing new technologies to meet the needs of an everchanging market, Makita – a global brand leader in vacuum and cleaning machinery – will showcase its new cordless vacuum sweeper – VS001. With two large power brushes and a runtime of 200 minutes, the sweeper is perfect for indoor and outdoor use and is a must-see at the 2025 event.
Focusing on the future of cleaning, Kärcher will present its comprehensive range of professional machines, accessories and detergents, from award-winning pressure washers and spray extraction cleaners, to sweepers, scrubber dryers and ice blasters.
Bringing the latest products in external cleaning systems, Ionic Systems, providers of high level, safe and efficient solutions for external cleaning, will demonstrate the benefits of soft washing using its Foamion© soft washing system - an important method for removing organic growth from external surfaces, as an alternative method to pressure washing.
The Cleaning Show 2025 will welcome over 50 brand new exhibitors, showcasing a diverse range of solutions for the cleaning and hygiene sector. Debuting at the event will be asecos Ltd, the world-leading manufacturer of highly insulated hazardous material
storage cabinets, which will showcase its Generation 2 range of ION-Line lithium battery storage / charging cabinets.
For attendees on the hunt for sustainable cleaning solutions, Fig Products, an importer of sugarcane toilet roll, hand towels and soap, will bring its new Bamboo sanitary products range and free-vend dispenser, while RS Cleaning Machines, a leading supplier of commercial and industrial cleaning machines, will present its range of scrubber dryers, including the Zaco X1000 Cobot vacuum cleaner. Specialists in surface renovation, graffiti removal, pest control and more, AGS Pest Control will launch its innovative range, targeting visitors from local authorities, public transport organisations, aviation and a vast array of private sector businesses.
As robotics and AI continue to revolutionise cleaning, exhibitors specialising in smart cleaning technology will be in the spotlight. Companies including Pudu Robotics will demonstrate its innovative robot technology that enhances efficiency, human productivity and living standards. Solar Clean will also showcase its full range of robotics products.
The return of the Window Cleaning World Cup
Returning to the show floor, the Window Cleaning World Cup will take place, with Terry “Turbo” Burrows competing to defend his 29-year record of 9.14 seconds. Burrows will be joined by his daughter, Aliscia Burrows, who recently set a new women’s record with a time of 16.13 seconds at The Manchester Cleaning Show earlier this year. With both Burrows’ competing head-to-
head, the 2025 World Cup will also invite exhibitors and visitors to take part, putting speed, skill and expertise to the test.
Commenting on the 2025 event, Delia Cannings, Chair of the British Cleaning Council, said: “The Cleaning Show is a fabulous showcase for one of the UK’s biggest and most important sectors and the highlight of the cleaning and hygiene industry’s calendar.
“Next year’s London show is set to be the best yet, so make sure you put the date in your diary and register for free tickets to attend. Whatever your role in the industry, you do not want to miss it.”
Paul Sweeney, Event Director of The Cleaning Show, added: “We’re thrilled to announce that due to unprecedented demand, we’ve expanded The Cleaning Show 2025 by an additional 2,000 sqm of exhibition space, making it one of the largest editions in the show’s history. It’s incredible to see such enthusiasm and innovation in the sector, and we’re looking forward to opening the doors in London next year to spotlight the very best the industry has to offer. With 132 exhibitors already confirmed, this year’s event reflects just how rapidly the cleaning industry is evolving, and we can’t wait to showcase the incredible products and technologies that are driving it forward.”
Registration for The Cleaning Show 2025 opened on 31 October 2024. Entry remains free, but visitors should pre-register online.
To register and find out more about this year’s event, visit: www.cleaningshow.co.uk/london/
Fall Head Over Heels for Kärcher UK’s incredible new offer this Autumn
Kärcher UK is here to help with a new offer, giving customers the chance to enjoy a free sweeper to tackle potential hazards
As high levels of rainfall increase the risk of weather-related accidents this Autumn increases. Those in the automotive, logistics and public service sectors will be prepared to face an uptick in slips, trips and falls in spaces prone to gathering rainwater. From large outdoor spaces to warehouses and showrooms, it’s vital that businesses have the correct tools to hand to deal with the associated risks of the rainy months.
To help battle those hazards, Kärcher Professional UK, the leading provider of cleaning solutions, is thrilled to unveil an extraordinary offer designed to provide professionals with the right tools to avoid accidents.
From Monday 2nd September to Tuesday 31st December, when Kärcher UK customers purchase a scrubber dryer (the ideal tool for cleaning water and puddles in these rainy autumnal months), they will enjoy a free sweeper. Kärcher’s range of sweepers, including the KM 70/15 C, the KM 70/20 C 2SB, and the KM 70/30 C BP 2SB, are all state-of-the-art models that stand out due to their future-facing technology, lightweight
and compact design, and ease of use. Kärcher’s sweepers are also unrivalled when it comes to their ability to tackle curves, making for the ideal tool to use when tackling areas prone to gathering rainwater.
And when used in tandem with Kärcher’s scrubber dryers, the results are impressive. Compared to traditional cleaning methods, scrubber dryers are quicker, more cost-effective and more thorough when it comes to cleaning all types of floors. Scrubber dryers save a business time and cost for additional cleaning agents, allowing maximum productivity in less time, which ultimately supports a businesses’ bottom line.
Through using both scrubber dryers and sweepers, industry professionals can apply best cleaning practice, which dictates that for optimal cleaning of spaces prone to debris, it is recommended to sweep first (thereby removing debris), followed by using a scrubber dryer to clear water and puddles. By taking advantage Kärcher’s exclusive new deals professionals in the automotive, industry, logistics and public service sectors
can arm themselves from potential hazards this Autumn.
James Gordon, Marketing Director at Kärcher Professional UK, commented: “Safety is paramount for businesses and, with the increased risks that the rainier months bring, it’s vital that those in the automotive, logistics and public service sectors safeguard themselves from potential hazards. That’s why we are thrilled to launch our Slip, Trips and Falls offer, enabling our customers to enjoy one of our brilliant free sweeper – giving them that all-important assurance that they are operating to the highest of safety standards.”
Don’t miss out on this limited-time opportunity to elevate your cleaning experience!
Visit here to learn more about this offer: www.kaercher.com/uk/professional/ slips-trips-falls
Alternatively contact: direct.dealer.uk@karcher.com
Transform the outside space of your pub, restaurant, or hotel - Choose Broadview Shading Solutions
When the owners of the hugely popular Old Inn pub in Wimborne, Dorset wanted to transform the front of their pub into an all-weather outside space they didn’t hesitate to contact Broadview – a company they knew and trusted
They wanted their new installation to protect customers from the rain, and provide a warm, cosy area where they could enjoy their meal in comfort. Being at the front of the property, the new outside space would need to bring curb appeal, so Broadview came up with a striking solution.
Having provided outdoor cover solutions for the likes of Rick Stein Restaurants, The Sandbanks Hotel, and Dorset brewery pub chain Hall and Woodhouse, the team at Broadview drew upon all of its experience to propose an innovative, unique, fully weather adaptable outside covered area.
The solution? Two large parasols that would provide enough outside space so the number of tables would be financially viable,
finished in a vibrant turquoise, to bring a splash of stylish colour to the front of the pub. To accompany the parasols, Broadview suggested vertical guillotine glass by Habitat Win to serve as a wind and rain barrier. The staff at The Old Inn would also be able to lower or raise the glass to suit the changing weather conditions.
Completing the outside space, heating and lighting would be built into the parasol structures. Customers would be able to turn on the heating as and when they required it. The parasols would also remain fully collapsible, so they could repurpose the space if they wanted to. The result was a stylish, fully adaptable outside space that would appeal to people looking to share a delicious meal in a warm, comfortable environment.
If you’d like to discuss the idea of transforming the outside space of your pub, restaurant, or hotel, don’t hesitate to get in touch with the team at Broadview. With over 55 years of experience in the industry and a 5 star ‘Excellent’ Trust Pilot rating as well as an accredited ‘Somfy Expert’ status, you can be sure that you’re in good hands from the initial survey right through to the final installation. Broadview can turn your dream into a reality - talk to the experts for your free consultation and see how your business can benefit with our outdoor lifestyle solutions.
Call 01202 679012 or visit their website: www.outdoor-shading.co.uk
Sustainability Expert Shares 5 Ways to Eliminate Single-Use Hotel Plastics
Hotels send more than 200 million small toiletries in plastic packaging to landfill every year
In the modern era of sustainability, where we know the impact of single-use plastics, finding better alternatives should be a focus for the hospitality industry. To help hotels make greener switches, sustainability expert Mark Hall from BusinessWaste.co.uk, has shared 5 strategies to reduce single-use plastic toiletries in hotels that aligns with both regulatory requirements and consumer expectations.
1. Bring in Bulk Dispensers
One of the most effective solutions is to transition from single-use plastic bottles to bulk dispensers for shampoo, shower gel, and soap in bathrooms. Bulk dispensers are often mounted on bathroom walls and are easily refilled with high-quality products. This approach cuts down on the number of plastic containers used, making it a far greener option. It has no impact on the customer experience, and should save hotels money in the long-term.
2. Switch to Solid Toiletries
Another great way to remove single-use plastics is with solid toiletries instead of liquid ones. Solid shampoo, conditioner, and soap bars often have minimal or no packaging, which significantly cuts down on plastic waste. These products can be presented in reusable or recyclable containers, or even directly on soap dishes in hotel bathrooms. Solid toiletries are very eco-friendly as well as
cost-effective - they tend to last longer than their liquid counterparts.
3. Offer Toiletries on Request
Rather than automatically placing toiletries in every room, hotels can reduce single-use plastic waste by offering them on request. A simple notice or sign in the bathroom would be enough to inform guests that toiletries are available upon request at the front desk or through room service. Hotels can cut down on unnecessary single-use plastics significantly by only providing toiletries when required as some guests may bring their own products, so they might not need any at all.
4. Partner with a Recycling Program for Plastic Waste
For hotels that still use plastic toiletries, partnering with specialised recycling companies can help manage plastic waste more effectively. For example, companies like Business Waste offers solutions for hard-to-recycle items, including plastic toiletry bottles and any other type of waste. Working with trusted businesses that ensure all waste is recycled is a good way to deal with single-use plastic waste if it truly cannot be avoided.
5. Source Eco-Friendly Alternatives
When providing single-use items is unavoidable, research what other sustainable prod-
ucts exist. Hotels should look for suppliers that provide biodegradable or compostable packaging for toiletries made from materials like paper, cornstarch, or bamboo. Products themselves can also be made more sustainable by using natural, organic, or cruelty-free ingredients. Opting for these alternatives means hotels can reduce their environmental footprint and appeal to eco-conscious guests.
Mark Hall adds: “Moving towards more sustainable hotel practices is a necessity more so than a way to make a hotel chain look ‘green’. Single-use plastics are extremely harmful for the environment and all industries are turning away from them as much as possible, so it’s high time the hotel industry takes action too!”
“There are already places like California where in 2023 hotels were banned from providing small plastic bottles of personal care products. It’s only a matter of time until more countries adopt similar laws, so it’s easier to make the switch as early as possible.”
More stats on hotel waste can be found here: www.businesswaste.co.uk/sectors/hotel-waste-management/hotel-waste-statistics/
Solid Ash Table Top
Pelma Dining Chair
Memphis Bar Stool
Seville Outdoor Chair Ridge Bar Stool
Soren Dining chair
Durham Table Base Laminate Table Top Soren Bar Stool
Lyon Outdoor Chair
Cosy sophistication at Kendal Street Kitchen
Kendal Street Kitchen: A Mediterranean Retreat in Marble Arch
The latest project from interior design agency, Design Command, Kendal Street Kitchen is a new Mediterranean-inspired restaurant in the heart of Connaught Village in Marble Arch.
The brief was to create a space that felt like a cosy residential retreat, which seamlessly blended comfort and sophistication, for a timeless and welcoming space to unwind in. The designers focused on midcentury detailing with the dark walnut tables and chairs, set alongside colourful artwork, tactile fabrics via the built-in banquette sofas and natural finishes –including flooring from Havwoods.
Havwoods’ textured and on-trend Bergen Herringbone planks from the Henley collection have been used throughout the restaurant, creating a cohesive scheme between the different spaces. The darkness and knotting of the wood are the perfect addition to complement the darker furniture.
To create a natural border which helps to zone the different areas, the matching Bergen 1-strip boards have been installed as a sophisticated border alongside the herringbone which runs around the edge of the restaurant. The wood flooring has been paired with terrazzo tiles which add a welcome contrast, resulting in dedicated areas and clear walkways as part of the design.
The Key to Intelligent Integration and Control in Hotels
In the fast evolving hotel design industry, the implementation of automation systems has brought a revolution in the way we interact with spaces and services
The quest for efficient intelligent integration and control has led to the emergence of the KNX standard as a fundamental element in this domain. This article delves deeper into how Zennio, a leading provider of automation solutions, exploits the power of the KNX standard to enable seamless communication between different systems and devices within a hotel building. By offering a centralized and integrated control system known as the Guest Room Management System (GRMS), Zennio transforms the way hotels manage and control their operations.
The KNX standard serves as a communication protocol that seamlessly connects various elements within a hotel, including lighting, HVAC (Heating, Ventilation, and Air Conditioning), access control, energy management, and more. Zennio’s expertise focuses on managing and integrating these diverse systems into a single, centrally controlled GRMS. By doing so, they empower hotels to adopt a great approach to managing and controlling their operations, eliminating the need for separate control interfaces for each
system. This consolidation simplifies the overall management process and enhances efficiency.
One of the standout advantages of the KNX standard is its exceptional ability to achieve interoperability between different systems. In practical terms, this means that devices from various manufacturers can intercommunicate and work seamlessly together, irrespective of their individual specifications. This level of interoperability provides hotel owners and operators with the freedom to select devices and systems that best suit their unique needs, without being locked into a specific vendor or technology. And Zennio ensures compatibility, promoting flexibility and choice for hotels.
Flexibility and adaptability are further reinforced by the KNX standard’s scalability. Zennio’s automation solution is specifically designed to accommodate expansion and adaptation over time. As hotels evolve and their needs change, new devices and functionalities can be easily added to the existing system. This scalability ensures that the automation system can grow alongside
the establishment, catering to the evolving requirements of the hotel. Owners and operators can customize and tailor the functionality of the system to match the specific needs of each project, allowing for optimal performance and efficiency.
By connecting all systems and devices in a hotel to a centralized management and control platform, Zennio empowers owners and operators with complete control over every aspect of room or área automation within the building. Through a user-friendly interface, authorized personnel can easily monitor and manage these systems, ensuring optimal guest experiences, operational efficiency, and sustainability. The ability to have a comprehensive view and control of the entire hotel automation system enhances decision-making and improves overall operational performance.
In addition to centralized control, Zennio’s automation system leverages sensors and actuators to collect realtime data and automatically adjust environmental parameters such as lighting and temperature. This intelligent control capability optimizes guest comfort and energy efficiency, further enhancing the overall guest experience. For example, the system can detect occupancy in a room and adjust the lighting and temperature accordingly, creating a personalized and comfortable environment for guests. This level of automation reduces the need for manual intervention, streamlines operations, and improves resource management.
Moreover, the owner can use de GRMS data to improve his operation. They are now able to read their efficiency attending the “Make up room” demands from guests, knowing when the guests make their request and when this request is attended by the cleaning service. Or they can know if average guest temperture setpoint in the rooms is lower or higher than expected, so the hotel can reduce the energy waste in the engine room lowering the consumption.
In conclusion, the Zennio hospitality solution, built on the foundation of the KNX standard, emerges as the key to achieving efficient intelligent integration and control in hotels. The interoperability and flexibility afforded by the KNX standard enable the seamless integration of diverse devices and systems into a centralized platform. Zennio’s focus on intelligent control and adaptability empowers owners and operators to create customized, efficient, and secure environments that attend to the unique requirements of each hotel. By embracing the power of automation and intelligent integration, hotels can elevate the guest experience, drive operational efficiency, and contribute to a sustainable future.
Longbow Bars & Restaurants celebrates awards success & calls for greater recognition of hospitality talent
Longbow Bars & Restaurants has called for greater recognition for talented individuals within the hospitality industry as the business celebrates multiple award successes
Rob Hattersley, owner of the independent hospitality business, which runs The George Hathersage, The Maynard, and The Ashford Arms in the Peak District, has shared his pride at the raft of award wins this year.
These include:
- Being named in The Sunday Times Best Places to Work Awards 2024.
- Winning two categories in the 2024 Generation Next Awards, run by the East Midlands Chamber of Commerce, with Operations Director, Steve Atkinson, winning Entrepreneur of the Year and Longbow winning the award for Investing in Young Talent.
- Winning Team of the Year Award (for The George Hathersage) at the 2024 Visit Peak District Tourism Awards
Longbow has also been shortlisted in the 2024 East Midlands Chamber of Commerce Enterprising Women in Business Awards.
Alice Houghton, General Manager at The George in Hathersage has been shortlisted in the Emerging Leader category and Charlotte Barker, General Manager at The Maynard in Grindleford has been shortlisted in the Best Female Employee category. The Maynard has also been shortlisted in the Female Management Team of the Year section. The results will be announced in September 2024.
While welcoming news of the awards success, Rob has taken the opportunity to highlight the breadth of talent within the hospitality industry who are not necessarily
always recognised by award nominations.
Rob said: “We are delighted and incredibly proud that our employees and Longbow itself have been recognised in these annual awards. It is such a great achievement for our individual winners and finalists, Steve, Alice, and Charlotte. But, as we welcome news of their success, it’s important to also recognise that award winners aren’t the only talent in the business.”
“Whilst we are celebrating with them, there are lots of people in our business who have been with us for many years, have great knowledge, and are also integral to our success. There are numerous unsung heroes, both at Longbow and across the hospitality industry, who enable individuals to shine because of the great supportive team that are around them and nurturing them.”
Longbow’s three successful venues have an extensive and dedicated team of housekeepers, event and wedding coordinators, hosts, waiting staff, chefs of all levels and specialties, bar staff, and more. In total, 214 staff work for the business.
Rob added: “Industry-wide, even more could be done to shine a spotlight on the breadth of talent that work within hospitality. Often it is the companies that are recognised and not the individuals whose vital work is why the business is receiving recognition and accolades.
“It is something that we pay a lot of attention to. We recently launched our Longbow
Long-Service Awards, for example, which is just one way of celebrating our employees and their hard work over the years.”
Since it was established, Longbow has been committed to employee support and development. They have a people over profits philosophy with a clear career progression ladder and investment in training. Longbow also operates, on average, with a 44% higher labour allowance than industry standard.
In August 2023, the business further bolstered its people approach with the appointment of its first Talent and Succession Manager, Jack Arksy. Jack is responsible for implementing employee welfare initiatives, along with attracting talent, identifying talent within the business, providing coaching and mentoring, developing career paths and managing training.
“The most important thing for me when I founded Longbow was to take care of the people. I was fed up of working for PLCs, where often it is about the profits over everything else,” explained Rob.
“People who are happy and feel seen and respected provide the best customer service. Then, the profits look after themselves. There are still some irresponsible hospitality operators out there but there are also companies, like Longbow, that are trying to break the mould with good career pathways and well-paid jobs. Taking action and sharing our stories is the only way to change negative perceptions of the industry.”
This people-centred approach has led to a number of rising stars progressing through the business. These include Josh Butler whose journey has taken him from being a kitchen runner to General Manager of The Ashford Arms. Also, Chris Parker, who moved from his Senior Sous Chef role at The George to become Head Chef of The Ashford Arms.
For more information on Longbow’s people approach, visit: www.longbowvenues.com/people
Lolly continues its rapid expansion
Hospitality software house sees remarkable growth
Lolly, the hospitality technology specialist, is excited to announce that due to the company’s remarkable growth over the last year, the team has further expanded.
Jane Pople has joined as marketing manager, where she will be responsible for running all marketing programmes across the business, working closely alongside the sales and account management teams. With previous roles including head of content for a global ecommerce brand to PR account management across the tech space, Jane brings over a decade of digital marketing experience to the team.
She comments: “Lolly is an exciting business with so much to offer, and it’s great to be working on some really interesting projects focused on driving business efficiencies in the hospitality sector.”
Harriet Gribble has taken on the position of product manager, supporting the future development of the Lolly app and bringing data insights further into the heart of the business – to help shape future direction. Harriet was previously head of product for a global homeware brand, with over 18 years’ experience working in ecommerce.
She adds: “I’m delighted to have joined
Lolly at such an exciting time in our growth journey as we reach new markets and innovate to stay ahead.”
Gordon Atkins has been appointed account manager, responsible for looking after Lolly customers – to ensure strong client relationships, account growth and retention. With over 25 years’ experience in POS, he brings a wealth of knowledge and understanding of the marketplace.
He adds: “I choose to work for Lolly, because it is a market leader in hospitality software, payments and solutions with an already strong customer base.”
Rachel Wicks joins as data entry & systems administrator. This role involves actioning ticket requests from sites to update products, menus and POS changes on LollyHQ. She has 19 years’ experience as a data analyst within the civil enforcement industry.
She comments: “It will be excellent to work in and learn about a new industry within a growing organisation.”
Thomas Clarke also joins as a data entry and systems administrator. His last role was data entry and system administration in the freight
forwarding industry.
He adds: “It’s great to join the business during an exciting time. I am enjoying working with a fantastic group of people who are supportive and make the culture of Lolly so great.”
Danny Goodacre takes on the role of IT Network & Security Officer, focusing on IT, networks and security and working closely with the IT infrastructure team. Before joining Lolly, he worked in hospitality covering networks and devices, focusing on cloud architecture and certifying in AWS.
He comments: “I believe I can relay some of my experience across the company’s infrastructure and we can do more great things with an already awesome product.”
Peter Moore, CEO of Lolly, said: “I’d like to welcome all our recent new starters as we continue our rapid expansion in these exciting times. It’s also great to read all their positive comments, because our success is reliant on the strength of our team, and their expectations as we continue to evolve and deliver to our customers.”
For more information, please visit: www.itslolly.com
The Land of Legends announces new Nickelodeon Land and Nickelodeon Hotel
From SpongeBob SquarePants to DORA, the Teenage Mutant Ninja Turtles to StarTrek™ and PAW Patrol®, Nickelodeon Land and Nickelodeon Hotels & Resorts Antalya are set to become a playground of fun and adventure for all ages
On 15th January, 2025, The Land of Legends will open its doors to its newest attractions: Türkiye’s first Nickelodeon Land, and first and only Nickelodeon Hotels and Resorts in the country. With three brand-new, fun-filled areas, a new hotel and the chance to meet Nickelodeon characters, the new attractions will immerse guests in a Nickelodeon adventure.
The new Nickelodeon Land will open at The Land of Legends, Antalya, which is a onestop shop full of adventure, offering guests of all ages the chance to experience dizzying heights, thrilling rides, and top-class entertainment all in one place, whatever their age.
The first Nickelodeon development in Türkiye marks a significant step forward for the Turkish tourism industry and The Land of Legends. The brand’s global significance means the new opening – earmarked for January 2025 - is a key project and investment for Türkiye. The collaboration between The Land of Legends and Paramount Global’s Nickelodeon, one of the world’s biggest entertainment brands, reflects the growth of the Turkish hospitality and entertainment industry.
Nickelodeon Land consists of three unique areas – the underwater Bikini Bottom from SpongeBob SquarePants, intergalactic Star Trek: Wild Galaxy, based on Star Trek: Prodigy, and the open-air Adventure Bay PAW Patrol. Across the new development, guests
will experience thrilling experiences, from riding the giant Jellyfish Jam swing in Bikini Bottom, to experiencing an adventure through space in the Star Trek: Wild Galaxy 5D cinema and flying high in Skye’s Flyers helicopter-style ride.
At Nickelodeon Hotels & Resorts Antalya, each guest will live out their own legend and have the chance to expand and exercise their imagination with a range of interactive experiences with Nickelodeon friends, including the Teenage Mutant Ninja Turtles and Dora. As soon as guests check in to the new Nickelodeon Hotel & Resort, they’ll be treated to a feast for all the senses. Bright colour schemes, innovative designs and kid-friendly facilities will ensure each member of the family feels at home.
The hotel rooms have been specially designed in one of five concept themes – DORA, PAW Patrol, SpongeBob SquarePants, Teenage Mutant Ninja Turtles and Star Trek – continuing the fun-filled family adventures.
Younger guests will be amazed with an array of experiences, from Character Dining to Club Nick, where kids can play, learn and develop with their new friends. The outdoor pool area features an Aqua Tower, Spray Area and in true Nickelodeon style, a chance to be Slimed. Away from the fun and frolics, parents can find the time to switch off at Anjana Spa, which will offer holistic therapies,
massages and traditional Turkish Hammam or let off steam in the hotel’s fullyequipped gym with yoga and Pilates studios.
The vibrant park experience begins at the iconic Chateau in The Land of Legends Shopping Avenue, the centre of nightly entertainment, where guests will mingle with their favourite Nickelodeon characters and shop for special mementos to remind them of their magical trip, from plushies to clothes, mugs, keyrings, toys and accessories.
For more information, please visit: www.thelandoflegends.com/en/
IHG Hotels & Resorts surpasses 200 open hotels across its Northern Europe market
IHG Hotels & Resorts, a global leader in hospitality, surpasses 200** open hotels in its Northern Europe market, with a number of IHG brands making debuts across four countries
Germany is set to welcome the group’s luxury boutique brand, Kimpton Hotels & Restaurants, and midscale conversion brand, Garner, later this year. IHG’s extended stay brand, Candlewood Suites is also set to make its debut in early 2025. Elsewhere in Northern Europe, Hungary has welcomed guests to its first hotels under the Kimpton and Vignette Collection brands from IHG’s luxury and lifestyle portfolio, whilst its premium brand, voco hotels, has debuted with an opening in Sweden and a signing in Poland.
Further growth across IHG’s Hotel Indigo, Holiday Inn Express and Holiday Inn brands is marked with pipeline properties in cities such as Krakow, Munich and Lublin respectively. The growth also includes 30** new openings under IHG’s Holiday Inn – the niu brand collaboration with NOVUM Hospitality.
Mario Maxeiner, Managing Director Northern Europe, IHG Hotels & Resorts said: “The recent growth we are seeing in our Northern Europe markets is incredibly encouraging, particularly as it includes new hotels across all four of our Luxury & Lifestyle, Premium, Essentials and Suites portfolios. These markets are benefitting from the investment we are making in local capability, commercial platforms and on-the-ground expertise to drive and realise growth and quality. It is a sign of our own confidence in these markets, of our owners who continue to trust us, and of the many guests who continue to choose to experience our brands.”
Germany
Holiday Inn Express Munich Airport-Erding (in development):
The 118-guest room hotel signed with HR Group is due to open in late 2024. The hotel is pet-friendly and features conference space, and a bar that stocks from a neighbourhood brewery.
Kimpton Frankfurt Main (in development):
The first Kimpton-branded hotel in Germany is set to open in late 2024 as part of the
Travel Travel FOUR development shaping Frankfurt’s new skyline. Signed with Gross & Partner, the property features 155 guest rooms, meeting and event space, a gym, two restaurants and two bars.
Holiday Inn – the niu (open and in development):
This brand collaboration between IHG’s Holiday Inn brand and NOVUM Hospitality’s the niu brand has already achieved 30** openings in the 162** days since the signing of a long-term agreement in April 2024. This brand collaboration opened most recently in Hamburg and can also be found in cities including Berlin, Düsseldorf, Frankfurt, Stuttgart and Bremen**. Two more** Holiday Inn – the niu properties have now been signed in addition to the initial 52 agreed.
Garner (in development):
56 Garner hotels were signed in April 2024 as part of a longterm agreement between IHG and NOVUM Hospitality. These hotels will be converted to IHG’s newest midscale conversion brand from NOVUM Hospitality’s Yggotel, Select Hotels and Novum hotel brands. The first Garner hotels are slated to open in Germany from late 2024.
Candlewood Suites (in development):
11 Candlewood Suites properties were also signed in April 2024 as part of IHG’s longterm agreement with NOVUM Hospitality. These hotels will convert from NOVUM’s acora Living the City brand, and are due to begin opening from early 2025.
Poland
Holiday Inn Express Lublin (in development):
Set to open towards the end of 2024, this hotel marks IHG’s fourth Holiday Inn Express hotel in Poland, and its first in Lublin. Signed with one of the largest Polish owners and operators, Polski Holding Hotelowy, as a conversion from an independent hotel, the
property offers 150 guest rooms, a restaurant and meeting facilities, and is located in the city centre close to Lublin’s Old Town.
voco Katowice (in development):
This 167-guest room hotel marks the voco hotels brand’s entry into Poland, having also been signed with Polski Holding Hotelowy as a conversion from an independent property. Planned to open in 2025, voco Katowice will be located in the heart of the city, close to the International Congress Centre, and the concert hall of the Polish National Radio Symphony Orchestra.
Hotel Indigo Krakow – Wawel Castle (in development):
This property is IHG’s second Hotel Indigo in Krakow and is set to open in 2025. Signed with local premium real estate developer, Howell Estates, the hotel features 74 guest rooms, a restaurant, bar and wellness area. Guests will also enjoy being few steps away from Krakow Old Town, Wawel Royal Castle and Kazimierz Jewish District.
Hungary
Kimpton BEM Budapest (now open):
Opened in July 2024, Kimpton BEM Budapest’s interior honour Hungarian folklore while celebrating the city’s modern vitality. The hotel was developed with owning company MAM Buda Project Kft. and features 127 guest rooms and three innovative restaurants. The transformation of this 19th-century Gradetwo historical building has been meticulously created by the renowned Marcel Wanders.
Verno House Budapest, Vignette Collection (now open):
This new opening is the perfect one-of-akind boutique retreat for travellers wanting to escape the hustle and bustle of the city opened as part of IHG’s Vignette Collection in August 2024. Owned and operated by BDPST Group, the property features 48 stylish guest rooms, a Michelin Guide recommended restaurant and a dedicated BOTANIQ Collection Wellness Department.
voco Szekesfehervar (in development):
This hotel has been signed as the first IHG property outside of the Hungarian capital Budapest, and as the first voco hotels property in the country. The hotel is owned by CBA-Újhegy and operated by Hotel & More Group. Featuring 95 guest rooms, a bar, restaurant, gym and meeting space, it’s planned to open in 2025.
Sweden
voco Stockholm - Kista (now open):
Having opened in early September 2024, this hotel marks IHG’s re-entry into Sweden With 201 guest rooms and located in the heart of Stockholm’s Silicon Valley, the brand new, full-service hotel is an exciting addition to the city scape welcoming business and leisure guests from around the world. The property was developed by Revelop and is operated by Mogotel.
Belgium
Holiday Inn Express Brussels - Airport (now open):
This recently opened hotel was signed and developed with Borealis Hotel Group, featuring 208 guest rooms. A short journey from the heart of Brussels and next to the city’s airport, it also is conveniently located for NATO Headquarters and other major businesses.
IHG has 197 open hotels and 169 properties under development across its Northern Europe market, which comprises 13 countries. Brands currently available to book** include Six Senses, Regent, InterContinental, Vignette Collection, Kimpton, Hotel Indigo, voco hotels, Crowne Plaza, Holiday Inn, Holiday Inn Express and Staybridge Suites.
*All numbers are as at 30 June 2024 unless stated otherwise
** Data as at 24 September 2024
To find out more about our brands, please visit: www.ihgplc.com
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