Reporting

Reporting Service levels

Reporting The application performance

The summary reports of all monthly Service Levels are produced in an Excel worksheet titled, “Application Performance.” Service Levels are categorised at three levels: Policy Information, SGI Quotations and the Combined Service Level. At the end ofthe year the Average Service Level contributes to the overall target of82% and is illustrated on the Yearly Comparison Tab.

Reporting

Additionally, individual performances are reported in detail on the tab Individual Statistics which allows for comprehensive reporting throughout the year.

Individual Statistics 1