Costs Optimized and Quality Raised with Managed Testing Services for a Leading European IT Organization CASE SUMMARY Need To improve quality of its three main application streams, the client wanted to streamline its testing processes across: Web, Business Intelligence and Mainframe Applications Solution Transitioned to a managed testing services model to provide a high-quality and process-oriented testing team that offered comprehensive support
Benefits Ensured improved and consistent quality levels in the testing processes. Additionally, the managed services helped significantly enhance the testing team’s productivity and yielded cost savings
BUSINESS CHALLENGE • The three main application streams: Web, Business Intelligence and Mainframe encompassed over 50 business applications, several of them mission-critical. Testing for all were done in isolation with no clarity on the processes followed for the others Almost half the testing team comprised of contractors who had little ownership, eventually compromising on the quality Manual testing process added to lack of consistency across the three applications Lack of clearly defined set of processes
SONATA’S TECHNOLOGY SOLUTION • Adopted a four-staged, phased approach to redefine entire testing setup and move to a managed testing services model • Phase 1 - Included knowledge transfer and process definition. Introduced Bugzilla and TestDirector for defect and test management respectively • Phase 2 - Optimized productivity through offshore testing. Similar applications were grouped by technology, functionality, etc. to aid in resource sharing within a stream. Also helped in reuse of text cases and artifacts • Phase 3 - Concentrated on optimizing resources across streams through effective training and multi-skilling. This helped breaking silos and provide a holistic view of the business process being tested • Phase 4 - Aimed at end-to-end testing and expanded scope to cover user acceptance testing offshore thus reducing cost BUSINESS BENEFITS • Overall cost saving of 40-50% on testing efforts • Consistent high quality delivered by increasing Defect Detection Efficiency (DDE) by 98% • Achieved process consistency by pioneering the usage of HP TestDirector and Bugzilla tools • Cost rationalization by 20% by introducing a shared-resource model • Better response to business demands by ensuring a flexible team setup
ABOUT SONATA SOFTWARE Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer engagement, operations efficiency and return on IT investments. A trusted longterm service provider to Fortune 500 companies across both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leadership who want to make an impact on their businesses, with IT.
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