Finance System Management for a Leading Travel Industry Player Led to Increased Service Levels CASE SUMMARY Need Improve SLAs and reduce costs of a shared services center that maintains the complete Finance & Accounting systems supporting multiple geographies Solution Transition of applications to an offshore development center, and advancing turnkey operations to Gold SLA levels, with continuous improvement to meet business needs
Benefits Stable and reliable back office system supporting multiple geographies; 20% YoY cost reduction
BUSINESS CHALLENGE • Maintenance of Finance & Accounting system for multiple geographies Multiple languages Standard + 10 business critical customized modules
• System to be stable and reliable all through the year • Mitigation of maintenance cost • Conformance to European laws
SONATA’S TECHNOLOGY SOLUTION • Transitioned applications • Provided maintenance using onsite-offshore model • Stabilized system and offered continuous improvements using statistical analysis to ensure high quality deliverables as per agreed KPIs • Implemented prediction model to assess SLA adherence and team composition as per business growth • Used iProcurement and Expenses rollout kits for faster rollouts • Analyzed solutions to meet regulatory needs and implemented these on a case-by-case basis
BUSINESS BENEFITS • Effective maintenance aligned to growing business needs, adherence to Gold Level SLAs and over 99% availability • 20% reduction in maintenance costs • Consolidated procurement system with common centralized processes, reduced H/W costs and maintenance costs • Conformance with regulatory needs
ABOUT SONATA SOFTWARE Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer engagement, operations efficiency and return on IT investments. A trusted longterm service provider to Fortune 100 companies across both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leadership who want to make an impact on their businesses, with IT.
CUSTOMER TESTIMONIAL “This program is great and will save users a lot of man hours spent manually matching transactions, that will now automatically match! We have tested the program and are happy with the results. You worked hard and solved it fast. Really good.”
e-mail us: info@sonata-software.com