Improved Service and Management of IT Costs - Sonata Software

Improved Service and Management of IT Costs for Retail Operations of a Large North American Quick Service Restaurant Chain CASE SUMMARY Need Enhance service levels and cost efficiency of the corporate IT function Solution Turnkey IT partnership spanning ADM, AMS and IMS for key business processes to help achieve enhanced SLAs and cost efficiencies

Benefits High quality, flexible IT services that enhance business agility and growth, and save costs

BUSINESS CHALLENGE • Need to increase IT service levels through enhanced operating processes and tools • Pressure to lower cost of IT services • Need to improve the agility and business orientation of the Corporate IT function

SONATA’S TECHNOLOGY SOLUTION • Provided turnkey ADM, AMS and IMS partner with full service capabilities, with the ability to provide end-to-end help desk, Depot Services, Vendor Management, Network Management and Infrastructure Management with technology and process ownership • Enhanced data center capabilities to house the existing servers and provide communication lines (Voice and Data) to manage operations • Provided SLA based services at lower costs and in accordance with PCI guidelines and processes • Ensured technologies, systems and processes allow for participation in planning and managing corporate IT projects

BUSINESS BENEFITS • Enhanced service levels with 100% SLA adherence for all check points, with higher than 96% user satisfaction over a 5+ year partnership • Cost-optimized services along with stable, flexible, and high quality business processes • Business growth ensured through redeployment of cost-saving strategic investments

ABOUT SONATA SOFTWARE Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer engagement, operations efficiency and return on IT investments. A trusted longterm service provider to Fortune 100 companies across both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leadership who want to make an impact on their businesses, with IT.

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