RightCare Index Cornwall 2009-10

ISBN - 978-0-9556187-5-8

HEALTH AND SOCIAL CARE DIREC TORY FOR CORNWALL 2009-2010

NHFA A4 advert:Layout 1

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V I C E A N D I N F O R M AT I O N

0800 99 88 33

Taking the worry out of paying for care Our specialist care fees advisers can help you to:

Arrange your finances to meet care costs over the long term.

Understand your entitlement to local authority, health authority or state benefits.

For over 15 years we have helped thousands of individuals and their families gain peace of mind in meeting the cost for the care of their choice whilst also preserving as much capital as possible.

For expert advice on all aspects of paying for care or a free copy of our long term care guide, call our care fees advice line.

Tel:

0800 99 88 33* • www.nhfa.co.uk

Opening hours Mon - Fri 8am-7pm Sat 8am-2pm*.

For quality purposes calls may be monitored and/or recorded.

NHFA Limited is authorised and regulated by the Financial Services Authority. Registered in England and Wales. Registration No.04620891

AC12723

Learning Disabilities Find the assistance you need

NHS Cornwall Information on your NHS

Your Community Hear from Social Care and the independent sector

Get Around

Motability and accessible recreation

Elder Care

Home Care and Care Homes All you need to know!

Cornwall 2009/10 Strip2

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Care Homes - Meal Provision - Motability - Home Care - Nursing Agencies Sheltered Housing - Disabilities - Advocacy - Learning Disabilities - Mental Health - Day Services - Leisure & Recreation - Adult Social Care - NHS PCT - And More!

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M O V I N GBYI NTHE T O AHEALTH C A R E HAND O M E CARE – A D VSEC I C ETOR A N D- PROFESSIONALS, I N F O R M AT I O N 0 8 0 0 9 9AND 8 8 AUTHORITIES 33 1 CONSULTED PROVIDERS,

One of Cornwall’s Finest Nursing Homes Penhellis Nursing Home Cross Street, Helston TR13 8NQ 01326 565840 info@penhellis.com www.penhellis.com

This beautiful building offers the highest standards of care with modern facilities to make your stay here as enjoyable as possible. Penhellis has all the comforts of your own home with the additional peace of mind of 24 hour nursing care. Our excellent staff are hand picked from the very best available.

Private and Social Services clients welcomed

Set in stunning grounds, Penhellis has the peace and tranquility of a countryside setting yet has the convenience of being situated a very short walk from the centre of the historic town of Helston.

Steeped in history Penhellis house holds the honour of playing host to Helston’s famous annual “Flora Dance”. The dance makes its way through the house and gardens and provides a spectacular procession for our residents to enjoy.

If you would like to arrange an appointment to view Penhellis please call 01326 565840

Services provided for residents: Age group 50+ Respite for individuals Respite for couples Nursing Care Recuperative post hospital/illness care Palliative Care Suite available from April Monthly in-house GP clinic Packages include: Long term residency Weekend taster breaks Tailor made care breaks Working towards the Gold Standard Framework for care homes.

Delivering Gold Standard Care within the Liverpool Care Pathway.

Nestling in the beautiful coastal village of Gwithian, the perfect Cornish Idyll, Glencoe offers everything prospective clients and families could wish for -peaceful, quiet surroundings, security, comfort and 24 hour nursing care. We have an unsurpassed reputation for care. Our highly qualified staff are hand picked to ensure quality is maintained at the highest level. Tracey our registered manager has been in position for 15 years and has a wealth of experience and qualifications. We welcome and look forward to your enquiries.

Services Provided for Residents: -Age Group 50+ -Respite for individuals and couples -Nursing Care -Outstanding Pallative Care -Recuperative and Post hospital/illness care

Packages Include: -Long term residency -Weekend taster breaks -Tailor made care breaks -Working within the Gold Standard Framework for care homes -Delivering Gold Standard care within the Liverpool Care Pathway

If you are interested in a viewing or a brochure, please call on 01736752216 23 Churchtown Road, Gwithian, Cornwall, TR27 5BX www.glencoenursinghome.co.uk Strip2

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Welcome Listings in this publication are organised by areas 1

North Cornwall

2

Central Cornwall

3

West Cornwall

Editors Notes

Welcome to the third edition of Rightcareindex-care for Cornwall. It is a pleasure to return once again to our home county as a company with its base in Cornwall we endeavour to reflect health and social care with a level of distribution only achieved from our local identity. We are now published in Devon Somerset and Dorset, our main aims this year for Cornwall are to be even more inclusive, accessible and informative to those interested in both health and social care on both a professional and private level.

Rightcareindex offers all the solutions that fall in line with the governments “personalisation agenda”. We embrace the power of choice and the right to an altruistic care approach for all.

All information in this publication is available via... www.rightcareindex.com www.rightcareindex.com/ebooks mail@rightcareindex.com 0844 800 9708 Please contact us with any enquiries about care services in Cornwall, or to obtain your FREE copy of RightCareIndex for Cornwall or other counties.

RightCareIndex Details © RightCareIndex 2009. All rights reserved for RightCareIndex titles.

Reproduction of any part of this publication in any form is prohibited without prior permission from RightCareIndex. RightCareIndex has made every effort to ensure the information in this directory is accurate.

The company cannot accept responsibility for any errors or omissions.

RightCareIndex does not endorse or support any institution listed.

Published by: RightCareIndex, 80 Kenwyn Street, Truro, Cornwall, TR1 3BZ. 0844 8009708. Publisher/Editor: Christine Rowberry. Media Design/Production Manager: Sophie Norman. Website Design/ Development: Martin Sanders. Advertising Manager: Derek Phillips.

Senior Sales Executive: Richard Hacking. Marketing: Kevin Robins.

IT Manager and Listings: Robert Rowberry. Accounts Manager: Jenny Lucas. Distribution Managers: James Rowberry & Kate Scott.

Distribution of this publication by any party does not constitute the support or recommendation of any of the products or services within the publication.

RightCareIndex or any of its distributors can not be held responsible for any errors or omissions regarding listings in this publication. RightCareIndex can not be held responsible for the cost of phone calls made to phone numbers Strip2 15/5/07 11:59 Page 1 provided in this publication.

Please be aware call charges may vary. Please contact your provider for pricing information.

Care homes and home care form a huge part of social care, which is why we dedicate quality editorial and detailed listings to these sectors. We must be reminded though there are hugely important aspects beyond these sectors. Further Health and care decisions surrounding service users, families and professionals, to name just a few; meal provision, health initiatives, mobility, advocacy, learning disabilities, charities, mental health, leisure and recreation. We champion a complete and wholesome approach to health and social care.

We embrace the power of choice and the right to an altruistic care approach Development of the index remains holistic and offers opportunity to voluntary and charitable organisations. A truly comprehensive approach .

In order to remain topical and local we welcome any contact and information from both the public and private sector. Please feel free to contact us with any useful information.

Christine Rowberry Editor Rightcareindex 01872 321327

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

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Contents

ISBN - 978-0-955

6187-5-8

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As a directory of care, it is the aim of RightCareIndex to assist the public in their search for care and to enhance and individualise their lifestyles. Comprehensive listings are included in this publication and our website www.rightcareindex.com together with helpful information from appropriate sources.

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MOV ING IN TO A CAR E HOME – ADV IC E A ND INFOR M AT

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Our specialist care

Tel:

Eat Well, Live Well • Food Standards Agency • Eat Well Plate Meal Providers Cornwall

Learning Disabilities

Person Centred Planning • Accessing Learning Disability Services • County Council Promise to You • Learning Disability Care Homes and Providers • ARC • National Autistic Society • SWAPS Strip2 15/5/07 Mental Health

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National Dementia Strategy • Alzheimers Society • SANEline • Integrated I N G Dementia I N T O A C AGateway, R E H O M EOutlook – A D V Southwest I C E A N D I N F O R M AT I O N Care 4 PilotsM •O VSCIE

0800 99 88 33*

• www.nhfa.co.

Opening hours Mon For quality purposes - Fri 8am-7pm Sat 8am-2pm*. calls may be monitored and/or recorded.

NHFA Limited is

Learning Disab ilities

Find the assistanc

authorised and

regulated by the

Financial Services

Authority. Registered

uk

in England and

Wales. Registration

No.04620891

AC12723

e you need

on your PCT

Your Comm unity Hear from Social

the independ

Care and ent sector

Get Around

Motability and

accessible recreation

Elder Care

Home Care and Care Homes All you need to know!

Cornwall 2009/10

Care Homes - Meal Agencies Sheltere Provision - Motabili ty - Home d Housing Care - Nursing Mental Health - Day Services - Disabilities - Learning Strip2 15/5/07 Disabilities - Leisure & 11:59 Page Recreation 1 Care - NHS - Adult Social PCT - And More!

MOV ING IN CONSUL TED BY THE TO A CAR E HOME – HEALTH AND CARE ADV IC E A SEC TORN D- PROFES I N F O R M AT ION SIONAL 0800 99 S, PROVID 88 33 ERS, AND AUTHOR ITIES 1

Funding for Care Homes • Care Home Listings for Cornwall • Things to consider when choosing a care home • Paying for Care • Types of Care Homes

Meal Provision

0800 99 88 33

entitlement to local authority, health benefits.

NHS Cornwall

Information

NHS Services in Cornwall • PALS • Home From Hospital • NHS Health Initiatives • Air Ambulance • Department of Health

Are you a Carer? • Carers Assessment for Support • Carers in Cornwall Support for Carers • Young Carers • CCVS Mental Health Carers Support Project • ORIGO • Dementia Carers Support Workers

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authority or state

NHS in Cornwall

Carers

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Arrange your financeshelp you to: to meet care costs long term. over the

Understand your

Local Authority • Accessing Care Services • Care Quality Commission • Independent Providers • Sector Representation • LINks

Obtaining Care at Home Services • PIPs • UK Home Care Association Listings for all providers

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ION

For over 15 years we have helped thousands of individuals of mind in meeting the cost for the and their families care of their choice capital as possible. gain peace whilst also preserving as much For expert advice on all aspects of paying for care guide, call our or a free copy care fees advice of our long term line. care

Your Cornwall

Care at Home

1

FOR CORN WALL 2009 -2010

Taking the worry out of paying for care

Keep RightCareIndex Free! - Please mention us when contacting our advertisers.

Cover photo credit: www.freewebphotos.com

Care Homes

HEALT H AND SOCIA L CARE DIREC TORY

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06 12 20 32 37 38 40 44

0800 99 88 33

Disabilities

Pluss Employment for Disabled People • Wheelchair Provision Accessible Cornwall / Britain • Disabled Facilities Grant • Hearing Problems Disability Cornwall • DIAL

Day Services and Respite

About Day Services • Respite Care List of Providers • List of Providers

Nursing Agencies

National Minimum Standards • Nursing Agencies in Cornwall

Hospice Care and End of Life Cornwall Hospice Care

Advocacy

Advocacy for Physical Disabilities/Sensory Impairment • Learning Disabilities • Older People • Mental Health • List of Advocates in Cornwall Age Concern • FirstStop

Motability

The Motability Scheme • Listings for your nearest Motability dealership Blue Badge Scheme • Shopmobility • Car Share Scheme • Road Tax Exemptions • Tremorvah Industries

Sheltered Housing

Sheltered Schemes • Renting and Buying Sheltered Housing • Sheltered Housing Providers • Cornwall Community Foundation

Activity and Therapy

Leisure Map • Active Living for Older People in Cornwall • Swimming Cinema For Carers • Alternative Therapists • Blue and Green Gyms Leisure Centres • Riding for the Disabled • Accessible Cornwall • Spiezia

Legal Services

Funding for Care Homes • Care Home Listings for Cornwall • Things to consider when choosing a care home • Paying for Care • Types of Care

Information

NHS PALS • Age Concern • Essential Council and Independent Contacts Government’s Vision for Adult Health and Social Care • Cornwall Joint Needs Assessment 15/5/07 11:59 Page 1 SafeGuarding Adults

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Say NO to Abuse! • What to do if you are being abused or if you suspect M O•VDifferent I N G I N T Otypes A CA E H O M E – A D V I C E A N D I N F O R M AT I O N 0800 99 88 33 abuse ofRAbuse

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Your Cornwall Introduction from Cornwall Adult Care & Support’s Director

Cornwall Partners In Care

From 1 April 2009 the Directorate of Adult Care and Support became part of the new Cornwall Council.

The new Council brought together services that had previously been provided by the six District Councils and the County Council, into a new Unitary Council.

Social Care services to adults continues to be provided as before, but has a slightly different name.

The Directorate of Adult Care and Support is independent of the organisations listed in this Directory, but we are pleased to distribute it widely.

We are able to offer a Community Care assessment to anybody who requests it, whether or not they pay for their service privately and we can help them access services, information or support. We are also keen to assess the needs of carers whether or not they pay for their service privately and we can help them access services, information or support. We are also keen to assess the needs of carers whether or not the people for whom they care receive a service from us.

Our assessments look at the whole person and focus on what they want to achieve. We will encourage and assist people to contribute to their assessment, which means talking through with them how to best meet their needs and choices.

To determine a person’s eligibility we use a framework called ‘Fair Access to Care Services’ (FACs). This is a national requirement. We use it to determine whether people’s needs are ‘critical’, ‘substantial’, ‘moderate’ or ‘low’. At the moment we offer funded services to people with ‘critical’ or ‘substantial’ needs only.

However, if we are unable to offer funded services, we endeavour to help people find other ways of achieving outcomes by redirecting them to other organisations, by helping them to maximise their own resources or by giving them advice whether they are publicly or privately funded.

We want to encourage you to play a bigger part in deciding and planning how you can direct your own care choices and services.

We aim to offer a service to promote independence to the widest possible group of people in Cornwall whilst ensuring proper use of the Council’s resources. If you have concerns about care or support or need advice, please talk to us.

In the coming years the care sector faces some of the most difficult challenges of recent times. Changes in the commissioning of social care provision by the County, the introduction of Independent Budgets and Direct Payments coupled with the volatile economic climate will offer both opportunities and challenges to the industry as a whole and both the Charitable and the Independent sectors will need to respond with vigour and enthusiasm to meet them. Whilst, as individual providers our concerns over these changes and our fears for the future of the Care sector are frequently ignored, collectively our message is heard by those who can make changes that affect the sustainability and quality of care provision.

Cornwall Partners in Care as the voice of the independent sector. Over the past year CPIC has increased its membership and now offers effective and proactive representation for Care providers throughout the county. CPIC remains committed to the continued improvement of quality Care services and the development of our valued workforce.

CPIC recognises that, in order for this to be achieved, there has to be sustained investment by the members’ individual companies as well as by the County itself. CPIC endeavours to convey the importance of this front line service to both the public and the statutory bodies.

By working in partnership with Cornwall’s Department of Adult Care and Support, the Primary Care Trust and the voluntary sector we can, as an industry, continue to provide a high quality service for the people of this county and ensure worthwhile employment for our staff.

R P Hasbrig-Hartley Chair Cornwall Partners in Care mail@cornwallpartnersincare.org

Kim Carey, Corporate Director Directorate of Adult Care and Support Tel: Strip2 0300 1234 131 or 11:59 Page 1 15/5/07 Email: adultcareandsupport@cornwall.gov.uk

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

0300 1234 131 Adult Care and Support (ACS) is a single, countywide generic access service that deals with all referrals, requests, and enquiries; the vast majority of which are currently received by telephone. A multi disciplinary and professional team is there to help identify how enquiries can be resolved at the point of referral. This include an initial stage of information gathering and an assessment of needs and risk using the Fair Access to Care Services eligibility screening (see blue box). The access service can also give financial information. In situations where referrals do not appear to meet eligibility (currently set at Critical and Substantial) the service will offer to sign-post to other community based services, including the voluntary and independent sectors, and provide any available support.

Once it is identified that a person requires a full assessment or immediate onward referral to a specialist service or worker, the referral will be allocated to the appropriate fieldwork team working with older people, people with physical disability or people with learning disability. The intention of ACS is to quickly and appropriately resolve more than 40% of the referrals and enquiries it currently receives at the point of first contact.

More information can be found in ACS leaflets, inparticular their revised leaflet “Looking for Social Care in Cornwall”. This is for people who are not eligible for local authority services, or who wish to pay for their own services. Copies or any leaflets can be obtained through your local ACS office or by calling 0300 1234 131.

Assessing Your Needs Adult Care and Support (ACS) can ask for an assessment. This means that someone from ACS may visit you, usually at home or in hospital, once your referral has been subject to initial receipt by the access service. When ACS does come out to meet with you and any family members or representatives you may wish to have present, they will discuss your Page situation, and work out with Strip2 15/5/07 11:59 1 you what help would be appropriate.

ACS use eligibility criteria laid down by the Government to assess people wishing to receive services. This assessment process is called Fair Access to Care (FACS, see below), and its aim is to focus services on those people in greatest need.

Fair Access to Care Services (FACS) 4 Bands: Critical, Substantial, Moderate, Low 5 Criteria: • Autonomy and freedom to make choices • Health and safety, including freedom from harm, abuse and neglect • The ability to manage personal and other daily routines • Involvement in family and wider community life • Carer’s circumstances

Should I Ask For An Assessment?

Adult Care and Support will assess your need for services if you are an adult with:• physical disability, or a long term illness • sight or hearing loss • learning disability • mental health problem • an older person and frail • a carer You can ask a friend, relative or your GP to contact us on your behalf if you are in hospital, the nursing staff can arrange for Adult Social Care to contact you, either during your stay in hospital, or on your return home. For more information: Call Cornwall Council on 01872 322532 and ask for ‘Assessing Your Needs’ leaflet, ref: ASC14 With all the services Adult Care Support provide, they will: • assess your needs • give you as much choice and independence as they can • listen to what you say about the service you want, and do their best to provide it.

• make sure the services you get meet your needs • review the services you receive at least every 6 months to make sure they are still right for your.

• keep your details confidential, and only share them with people who work with you.

• if you have to wait for a service, they will tell you when you can have it and identify any alternative forms of support.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

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Your Cornwall

Cornwall’s Single Access Service: Referrals, Requests and Enquiries

Out Of Hours Service, Adult Care & Support The Out-of-Hours service is for: • older people • people with physical disabilities or sight/hearing problems • people with a learning disability • people with a mental health problem • vulnerable children and families Non-urgent requests for services should always be referred to the appropriate local Adult Care and Support office during normal working hours, telephone 0300 1234 131.

You can also find useful information about services on the Council’s website, and request help via the page called ‘On-line Forms for Adult Care and Support’.

The Out-of-Hours team can only deal with the urgent needs of people requiring adult care and support services; health emergencies, for example, will be dealt with by the medical services, and housing problems by Cornwall Council.

01208 251300 When is it available?

Normal office hours are: Mon- Fri 8.00am - 8.00pm, Saturday 9.00am - 4.00pm The Out-of-Hours service is available: Weekdays from 5.15pm each evening until 8.45am the following morning. Weekends from 4.45pm on Friday until 8.45am the following Monday and all public holidays Who will help me?

Adult Care and Support emergencies will be dealt with by 3 duty care managers across the county.

Mental Health emergencies will be dealt with by the 24 hour Crisis Resolution Service.

Children and Young People under 18 years emergencies will be dealt with by Children’s Service specialist officers.

Anyone phoning the emergency number will be asked for their telephone number, location and which specialist out of hours service they think they need.The operator will then pass the call to the appropriate specialist worker for the area. If there is uncertainty about which specialist worker is required, one of the team will make contact and discuss the problem. Wrongly directed calls, eg. Health, Social Security or Housing, will be referred back to the organisation best able to help. Emergency needs relating to Social Care will be fully assessed in partnership with other agencies, where appropriate.

To contact the Cornwall Council Social Care Out-of-Hours Service line, call: 01208 251300

One Stop Shops Cornwall Council has 23 One stop shops from which customers can access a range of services. These one stop shops are located throughout the county in the following locations: Bodmin, 3-5 Barn Lane PL31 1LZ Bude, The Library, The Wharf, EX23 8LG Callington, The Town Hall, New Road, PL17 7BE Camborne, Dolcoath Avenue, TR14 8SX Camelford, College Road, PL32 9TL Falmouth, 34 Church Street, TR11 3EF Fowey, The Library, Caffa Mill House, Passage Lane, PL23 1JS Hayle, Frank Johns Centre, 56 Queens Way, TR27 4NL Helston, Isaac House, Tyacke Road, TR13 8RR Launceston, Market House Arcade, Market Street, PL15 8EP Liskeard, Luxstowe House, Greenbank Road, PL14 3DZ Strip2 15/5/07Millpool, 11:59 PL13 Page2AF 1 Looe, The Library,

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Newquay, Marcus Hill, TR7 1AF Penryn, Saracen House, Higher Market Street, TR10 8HU Penzance, St Clare, TR18 3QW Redruth, Unit 4, Station Road, TR15 2AB St Austell, 39 Penwinnick Road, St, PL25 5DR St Ives, The Guildhall, Street-an-Pol, TR26 2DS Saltash, The Library, Callington Road, PL12 6DX Torpoint, The Library, Fore Street, PL11 2AG Truro, Carrick House, Pydar Street, TR1 1EB Wadebridge, Higher Trenant Road, PL27 6TW Wadebridge, Trevanion Road, PL27 7NU

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

The Care Quality Commission replaced the former social care regulator, the Commission for Social Care Inspection, in April 2009. CQC regulates and inspects all care services for adults in England.

Every care service is given a quality rating, from 0 to 3 stars. This makes it easy to see what the inspectors think of the overall quality of care the service provides. A three-star rating means ‘excellent’, two stars ‘good’, one star ‘adequate’,

and zero stars ‘poor’. When you look at CQC’s website, www.cqc.org.uk, you can search for care services in your area by postcode, type of service or their quality rating. You can view and download inspection reports, as well as other useful information and advice about choosing the best care service for your needs.

Or you can telephone CQC’s customer service team on 03000 616161 or e-mail enquiries@cqc.org.uk

Direct Payments If you are entitled to a service from Adult Care and Support, you will be able to receive an Individual Budget. This is an amount of money paid to you by Adult Care and Support so that you can organise and pay for the support you need.

Our vision is that: “People will have easy access to services, real choice in the help they receive, and maximum control over the way they live their lives. They will be treated with dignity and respect.”

Stages of an individual budget 1. Eligibility A Fair Access to Care Assessment will indicate if you are entitled to Adult Care and Support services.

2. Assessment You need to let us know when and why you need help through an Assessment. We hope that people will be able to use SelfAssessment in the future to tell us what they need.

3. Allocation You will be able to see the amount of money you can receive based on your needs.

• This will be fair - because the amount of money will be Strip2 15/5/07 11:59 Page 1 based on your level of need.

• This will be equitable because people with the same level of needs will receive the same amount of funding.

4. Your contribution We will need to work out how much you can afford to contribute towards your support before we provide your budget. This is called a financial assessment.

5. Plan your support Now you can write your own plan! This should preferably be written with the people who know you best, for example: • Your family • Friends • Support workers • Advocate • Social worker This plan is for your whole life.

It is about your work, leisure, travel, housing, relationships, and your hopes for the future.

The plan will show how your Individual Budget will contribute towards meeting your outcomes.

The plan has to be: • Safe • Within your allocated Budget 6. Getting your money Your money can go: • To your bank account

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

• To your carer’s bank account • To your circle of friends and family • To your care provider directly • Or it can stay with Adult Care and Support if you do not want to manage the money 7. Start living your life But tell us if there are any problems. We hope to put people in touch with a buddy, so you can talk to people who are going through the same thing for support and advice.

8. Review Review and learn from what has happened. You will need to keep some records.

The Individual Budgets team: Jessica Thompson Team Administrator Tel: 01872 322536 Kathryn Gillen Practice Development Manager Tel: 01872 323158 Karen Symonds Finance and Administration Manager Tel: 01872 323162 Maurice Pearson Programme Leader Tel: 01872 322605 Or go to the website: www.cornwall.gov.uk/ Individualbudgets 0800 99 88 33

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Your Cornwall

Find out about your care provider with CQC

Pathway To Care The symbol below indicates a route through care decisions, the shape gestures that the process to finding and receiving the right care is a cycle. As your needs change you may need to return to earlier stages.

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0800 99 88 33

There are ways of meeting care costs for as long as you need care whilst potentially using up only part of your capital. For example the use of Immediate Need Care Fee Payment Plans can

k

0800 99 88 33 www.nfha.co.uk Telephone: 01872 243533 Email: linkincornwall@cornwallrcc.co.uk Web: www.linkincornwall.org.uk Address: 2 Princes Street Truro TR1 2ES

LINk in Cornwall is listening – have your say….

LINk [Local Involvement Network] in Cornwall is here to listen to what people living in Cornwall think about local health and social care services - good and bad.

LINk is independent and will work with the people who plan and run these services to tell them local concerns. LINk will ask questions and say what they think can be done to make things better.

It is important that anyone with concerns about health and social care services take part in LINk in Cornwall.You can be a part of LINk in a number of different ways.You can tell LINk your views, receive a LINk newsletter, join in with LINk activities or come along to a LINk event.

Join LINk in Cornwall - You can be heard and make a big difference!

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Your Cornwall

contribute towards capping the cost from the outset thus enabling an inheritance to be left for the family. The important message is to try not to do it alone, seek advice. NHFA Care Fees Advice specialise in this, and through their local advisers, will ensure you fully understand your entitlements Moving into a care home can be a difficult time for from the State and the options available to you for meeting your care costs, whilst also preserving all involved. NHFA Care Fees Advice can provide you with the advice and information you may need your capital and savings as far as possible. NHFA Care Fees Advice telephone: 0800 99 88 33 on long-term care funding.

Website www.nhfa.co.uk Our local specialist care fee advisers can help you: Over the last 15 years NHFA Care Fees Advice • Understand how best to arrange your finances has helped thousands of individuals and families gain peace of mind in meeting costs whilst also when required to meet your own care costs. preserving as much capital as possible and with that independence and dignity.

• Obtain any funding you might be entitled to NHFA Ltd is a member of the HSBC Group. from the Local Authority, Health Authority or DWP Benefits Agency.

NHS in Cornwall

MIU Stratton Hospital

MIU Launceston General Hospital

Your nearest NHS Hospitals A&E MIU

(PCT) Primary Care Trust Hopsitals (RCHT) Royal Cornwall Hospitals Trust (CPT) Cornwall Partnership Trust Hosptals Private Hospitals (A&E) Accident and Emergency (MIU) Minor Injuries Unit

Bodmin Hospital MIU MIU

Newquay Hospital Edward Hain Community Hospital Camborne Redruth Community Hospital MIU

Stennack Surgery, St Ives MIU Poltair Hospital

Capio Duchy Hospital A&E

Liskeard Community Hospital

MIU Bodmin Community Hospital Fowey Hospital MIU MIU St. Barnabus Hospital MIU

St. Austell Community Hospital

Royal Cornwall Hospital

Longreach House MIU St. Michael’s Falmouth Hospital Hospital

MIU

West Cornwall Hospital (Penzance)

MIU

Helston Community Hospital

Cornwall’s NHS Trusts Cornwall Partnership NHS & Social Care Trust, Porthpean Road, St Austell, Cornwall, PL26 6AD www.cornwallpartnershiptrust.nhs.uk tel: 01208 251300

Cornwall Partnership Trust (CPT) is the principle provider of mental health and learning disability services to people living in Cornwall and the Isles of Scilly. These services include drug and alcohol and eating disorder services to both adults and children.

Cornwall Primary Care Trust Sedgemoor Centre, Priory Road, St Austell, Cornwall, PL25 5AS www.cornwallandislesofscilly.nhs.uk tel: 0845 170 8000

NHS Cornwall and Isles of Scilly Primary Care Trust (PCT) is the commissioner of health services for Cornwall and the Isles of Scilly. Community Health Services has been established since April 2009 and is responsible for providing services in Cornwall and the Isle of Scilly.

Including providing care in the Community Hospitals. All general enquiries regarding Community Health Services can be emailed to chs.communications@ cornwall.nhs.uk

Royal Cornwall Hospital Trust Treliske, Truro, Cornwall, TR1 3LJ, www.rcht.nhs.uk tel: 01872 250000

The Royal Cornwall Hospitals NHS Trust is the principal provider of acute care services in Cornwall. It serves a population of around 450,000 people, a figure often doubled by holidaymakers during the busiest times of the year. The Trust employs approximately 5,200 staff and currently has a budget of approximately £290 million. It is responsible for the provision of services at three sites (comprising approximately 750 beds).

The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally and physically well, to get better when we are ill and, when we cannot fully recover, to stay as well as we can to the end of our lives. It works at the limits of science – bringing the highest levels of human knowledge and skill to save lives and Strip2 15/5/07 11:59 Page 1 improve health. It touches our lives at times of basic human need, when care and compassion are what matter most.

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NHS Direct - 0845 4647

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NHS in Cornwall

Patient Advice and Liason Services (PALS) You can talk to PALS who provide confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters In particular, PALS will: • Provide you with information about the NHS and help you with any other health-related enquiry.

• Help resolve concerns or problems when you are using the NHS. • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint.

• Provide you with information and help introduce you to agencies and support groups outside the NHS. • Inform you about how you can get more involved in your own healthcare and the NHS locally.

• Improve the NHS by listening to your concerns, suggestions and experiences and

ensuring that people who design and manage services are aware of the issues you raise.

• Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Patient Advice and Liaison Services (PALS) email: palsteam@ciospct.cornwall.nhs.uk tel: 0845 170 8000

Primecare ‘8 to 8’ GP service

Newquay Drop-In Clinic

An innovative GP service, believed to be the first in Cornwall now makes it easy to see a doctor or a nurse at the Cardrew Health centre without having to join the practice.

A free, confidential health advice service for young people opens for the first time in Newquay.

The drop in clinic will run on Thursdays beginning 5th November from the Youth Centre at 1 Whitegate Road. It will open between 3.30pm and 5.30pm and will always be staffed by at least one medical professional.

The service will be available from 8am to 8pm, 7 days a week, and will be provided by Primecare and run from the PCT’s premises in Cardrew Redruth. Appointments will be booked through Primecare and referrals made from existing GP practices.

The service will also allow for self-referral (‘walkin’) patients. Patients are requested to book appointments, but patients who ‘walk-in’ will be seen as soon as there is a available doctor or nurse. The scheme offers all GP services, but is not a minor injury unit.

This service, although administered by Primecare, is in addition to, and separate from, the existing ‘Out of Hours – Urgent CarePage Service’ also run by the Strip2 15/5/07 11:59 1 Primecare team. Contact details 01209 340997

David Whitworth, the general manager of the Newquay Commissioning Group said: “The service that doctors in Newquay are offering is totally confidential and so young people with issues about drugs, alcohol, mental health or sex and relationships can be sure that their concerns will remain private. Anyone is welcome to come along and no appointment is necessary.”

Right

Solutions

Perplexed? Care decisions have you at a loss?

Call 0844 800 9708

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Extra help at home when you leave hospital

Doctor’s surgery, will complete an assessment and will provide nursing care according to your needs.

This may be either at the surgery or in your own home.

Rapid Assessment Team A worker from the Rapid Assessment Team may come and After a stay in hospital you may see you when you leave hospital and if you need it, they require extra help when you go home, can offer you a rehabilitation service and/or care at home to especially if you live on your own. The get you going again. The service is usually available free of following are options available to you charge for 7 days following discharge from hospital. and your carer.

On discharge, hospital staff will arrange Help at home with personal care This can help you with day to day personal care such for a discussion with Adult Care and Support about what care you require at as bathing and dressing. The service is available according to need, and where we can, we will aim to home. This is called an ‘assessment’. maintain your independence through rehabilitation.

You may have your carer, a relative, For more information contact Adult Care and Support or a friend to support you during the on 0300 1234 131. assessment, if you wish. See page 7 Rehabilitation Care Assistants for more detailed information about Adult Care and Support assessments. Rehabilitation Care Assistants offer more specialist help at home, to help people to regain their skills, and so maintain What help is available when I leave their independence.

They work to a therapist’s treatment plan for short-term hospital? periods, and may for example help people carry out Following assessment, a range physiotherapy exercises, or regain their confidence in daily of services are available to you. living skills such as washing, dressing or cooking.

To find out more, you can contact your nearest Adult Care and Care and Support Service Support office. The person who A British Red Cross volunteer can give you short-term carries out your assessment will help with shopping, preparing light meals, escorting also give you more information to appointments and befriending. The hospital should about services to suit your have details of the scheme, or alternatively contact particular circumstances. the British Red Cross on 01872 272 878.

Promoting independence Meals at home If you no longer need hospital care, but you are anxious about how you will Adult Care and Support can help you to arrange for hot or cope at home, Adult Care and Support frozen meals to be delivered to your home. See page 38 for and the NHS in Cornwall have devised more information about meal provision. a range of schemes across the county. Day care Day care in a day centre or residential care home These include help from: in your area may sometimes be available to meet • therapists in the community • trained care workers who can assist specific needs that you may have, for example for you with managing daily living tasks bathing facilities.

Equipment and adaptations to your home • or, short term residential care for people leaving hospital, who do not These can be arranged to help you on your return home. A feel confident about returning home specialist worker can advise you on equipment to help with daily living, such as items for the bathroom or kitchen, and straightaway, and would like more minor adaptations, such as stair-rails or handrails. rehabilitation Emergency communications systems Your assessor will discuss these The Lifeline system enables you to communicate options with you. in an emergency with staff that run a central alarm Community Nursing system 24 hours per day. The system is available for a District nurses, and other Strip2 15/5/07 11:59 Page 1 small charge from Cornwall Council (0300 1234 100). healthcare staff attached to your

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Many services are free. There is no charge for an assessment by Adult Care and Support. Services supplied following a Rapid Assessment Team visit are not subject to financial charges for the first week.

There are charges for other services, such as meals and personal care. Following assessment, Adult Care and Support workers will always advise about any charges before setting up a service.

Is there anything else I should know?

Adult Care and Support have to keep records about the people who use their services. These records are securely kept and remain confidential.

If you are dissatisfied with any aspect of your assessment, or the services provided to you, Adult Care and Support will always seek to fix the problem.

If you are a carer, you are entitled to an assessment of your needs, regardless of whether the person you care for receives services from Adult Care and Support or not.

Continuing Healthcare Continuing Healthcare

NHS continuing healthcare is a package of services arranged and funded by the NHS for people outside hospital with ongoing health needs. Continuing healthcare can be in your own home or in a care home. Unlike help from social services (where a charge may be made depending on your income and savings), continuing healthcare is free.

This means that the NHS will pay for healthcare services in your own home (e.g. a community nurse or specialist therapist) and personal care (e.g. help with bathing, dressing and laundry).

Or if you are in a care home, the NHS will pay for your care home fees, including board and accommodation.

Who is eligible for NHS continuing healthcare?

If your overall care needs show that your primary need is a health need, you should qualify for continuing healthcare. It is not dependent on a particular disease, diagnosis or condition, nor on who or where the care is provided.

Not eligible for NHS continuing healthcare?

You may have to pay for some or all of your care, although the NHS can still provide for your medical needs. You may have to take a local authority means test to decide how much you should pay towards the cost of your care.

However, if you require care from a registered Strip2 15/5/07 11:59 Page 1 nurse, this will be provided free of charge through

NHS-funded nursing care.

How will the assessment framework operate?

The NHS will make the decision on eligibility for NHS continuing healthcare in collaboration with the local authority through a multi-disciplinary team and with the full and active involvement of you and your carers. A multidisciplinary team is made up of two or more professionals who are involved in your care.

NHS-Funded Nursing Care

By law, local authorities cannot provide clinical services because the NHS is responsible for any care that must be provided by a registered nurse. In care homes, registered nurses are usually employed by the care home itself and, in order to fund this nursing care, the NHS makes a payment to the care home to cover the cost for those who are eligible.

Who is eligible for NHS-funded nursing care?

You should receive NHS-funded nursing care if you: • have been assessed as requiring the services of a registered nurse • do not qualify for NHS continuing healthcare but have been assessed as requiring the services of a registered nurse • are not receiving registered nursing care in any other way What is happening to the nursing care bandings?

Under the new National Framework, the NHS will still have to assess your need for registered nursing and decide what services to provide, but there will not be any bands.

Information from DoH Publication ‘NHS continuing healthcare‘. Call Cornwall PCT PALS.

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NHS in Cornwall

Wheelchair hire Some organisations offer wheelchairs for short and long term hire either for a small charge or a donation. Please contact: Tremorvah Industries 01872 324 340 St John Ambulance 01726 815 967 British Red Cross 01872 272 878 Transport A number of organisations run volunteer transport schemes, for which there is usually a small charge. For further information, please contact: Transport Access Pilot (TAP), a co-ordinated service to take patients to hospital or other appointments 01872 223 388 What about the cost of services?

Cornwall Air Ambulance The air ambulance is free at the point of emergency need, and is there to benefit children and adults who are unfortunate enough to need very fast and smooth emergency transport to hospital because of the severity of their condition.

The helicopter covers all areas of Cornwall and the Isles of Scilly, and is able to land at a variety of locations, including beaches, moorland, on roads and community playing fields, in order to air lift a patient to hospital.

The Cornwall Air Ambulance is not government funded, nor does it qualify for National Lottery Funding. It is purely down to the goodwill of the people of Cornwall who have kept the helicopter flying for more than 22 years.

During that time the crews have attended thousands of incidents. Sadly almost half the incidents are to life threatening medical conditions, but the air ambulance also gets called out to horse riding and other sports injuries, industrial and farm accidents, fires and medical emergencies, and trauma arising from road traffic collisions.

The helicopter, an EC135-T2, always flies with a crew of three which includes the pilot and two paramedics, seconded from the South West Ambulance Service Trust. The charity, through your generosity and fundraising, aims to equip Cornwall’s air ambulance with up to the minute technology and life saving equipment, as well as meet the annual costs of 1this life changing Strip2 15/5/07flying 11:59 Page and life saving helicopter.

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Your help in securing the future of the Cornwall Air Ambulance is important to us, so if you would like to make a donation, fund a mission, organise a fundraising event, book a talk, get your company involved, join our volunteer team, include the charity in your will, or donate household and clothing items to our charity shops, all the information you need is available within our website: www.cornwallairambulancetrust.org or call Charity Headquarters on 01726 890444.

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NHS in Cornwall

Dept. of Health Physical activity At every life stage it is important that we build physical activity into our daily routines. It is a basic foundation for healthier lifestyles.

Earlier this year we launched Change4Life. Its message is simple: We must all “eat well, move more and live longer”. What we need is a lifestyle revolution.

Be Active, Be Healthy forms part of this revolution. By working with policy makers, local government and grassroots organisations, we can help to put physical activity at the heart of every community, so that individuals are healthier, businesses more productive, and our environment is improved. With the support of the new Physical Activity Alliance, a range of initiatives across the spectrum of physical activity and new investment in the delivery infrastructure, Be active, Be Healthy will transform local

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communities and help us build a fitter healthier and happier nation.

Alan Johnson Secretary of State for Health Be Active, Be Healthy, Publication 2971707. Available through the Department of Health, 0870 600 55 22, www.dh.gov.uk

Our Vision for Adult Social Care in England Our starting point is the principle that everyone in society has a positive contribution to make to that society and that they should have a right to control their own lives. The vision we have for Social Care is one where: • services help maintain the independence of the individual by giving them greater choice and control the local authority and Director of Adult Social Services have key strategic and leadership roles and work with a range of partners, including Primary Care Trusts and the independent and voluntary sectors, to provide services which are well planned and integrated, make the most effective use of available resources, and meet the needs of a diverse community; • local authorities give high priority to the inclusion of all sections of the community, and other agencies, including the NHS, recognise their own contribution to this agenda; • services of high quality delivered by a well trained workforce or by informal and family carers who are themselves supported; • we make better use of technology to support people, and provide a wide range of supported housing options; • we provide services with an emphasis on preventing problems and ensure that social care and the NHS work on a shared agenda to help maintain the independence of individuals.

Independence, Wellbeing, Choice, Dept. of Health Publication, 2005

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Why England needs a new care and support system Society is going through huge change. People are living longer than ever before, and the proportion of older people in our society is growing. We have different social values, and we expect more choice and control over all areas of our lives, including public services. And too often the existing system does not live up to the expectations of those who depend upon it. We have an ageing population. In the next 20 years, the number of people over 85 in England will double and the number over 100 will quadruple.

Similarly, advances in medical knowledge and practice mean that disabled people can live longer and can lead healthier lives. We expect over 1.7 million more people to have a need for care and support in 20 years’ time.

A radical rethink of the care and support system is needed to address these challenges. Otherwise, it is likely that families, including dependent children within the family, will be under pressure to provide inappropriate levels of care, and in some cases people will go without support. If we fail to get to grip with these long-term issues we will fail to provide quality of life for potentially large groups of people, and consequently demand for NHS services will increase inappropriately.

The Case for Change, Dept. of Health Publication, 2009

What does Change4Life do for you?

The Change4Life advertising campaign will make the subject of weight and physical activity a hot topic and will urge us to make changes to our diet and levels of activity. The campaign talks about ‘fat in the body’ rather than ‘fat bodies’ and makes clear the link between fat and preventable illnesses. It also pins the blame on modern life, which affects all of us, rather than pointing the finger at parents. Free Change4Life materials are now available for you to order or download to use to support the movement.

Who needs Change4Life

We all know it can be hard these days to live a happy, healthy life but Change4Life can help.

After all, none of us are perfect. The way we live in modern society means a lot of us, especially our kids, have fallen into unhealthy habits.

Why should I join Change4Life?

Would you like loads of ideas and help to give your family a happier, healthier future? Then you already know why you should join Change4Life.

As part of Change4Life, you will receive tons of helpful information, games, tools, tips and a free welcome pack. You can also search for what is happening in your local community. We’ll update Change4Life all the time so don’t miss out – visit our website regularly. www.change4life.co.uk

* *Calls to 03 numbers should cost no more than geographic 01 or 02 UK-wide calls,

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and may be part of inclusive minutes subject to your provider and your call package.

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Care Homes

Care Homes This section includes information on how to make a decision, types of home, care home fees, and questions to ask. Care Homes are listed alphabetically in areas East, West and Central.

Introduction Choosing where to receive the care you require can be a daunting task, particularly as it often involves leaving a home with which you are familiar and in which you may lived for many years.

Whenever we choose a new place to live, we do so on the basis of a mixture of logic and emotion.

Logic dictates where it should be and how close to family and friends etc. The emotional element is based on whether or not it feels like home.

Written information and brochures can tell you about the practical issues but the “feeling of the place” is something you must establish for yourself.

The key advice is to visit the homes which meet your practical requirements. Prepare a list of the issues which concern you and don’t be afraid to ask questions. You will find care providers more than happy to discuss your needs and concerns.

Many of us have preconceptions about care homes and sadly, the image of care provision has not been well presented in the media. Television programmes and press articles tend to focus on the sensational and all too often it is the occasional problems which are highlighted. The vast majority of homes providing high standards and first class care are simply not newsworthy.

Everyone has their own idea of what is nice, what suits them and what meets their own preference.

The question therefore needs to be “does it suit me?” and in this respect there is no right or wrong answer.

Who Provides Care?

There are three principal providers of residential and nursing care. Most local authorities own and operate homes of their own although the numbers of places they provide have declined over recent years. The voluntary and charitable sector provides a relatively small but Strip2 15/5/07 11:59 and Pagethe 1 largest group is the important provision independent or private sector.

How Do I Measure the Quality of a Home?

The difficulty with quality is that it can mean different things to different people and therefore it is extremely difficult to measure.

All establishments providing residential or nursing care have to be registered with the authorities and comply with the prevailing regulations. This ensures that the home complies with the requirements of health and safety, staffing levels, hygiene, drug administration and accepted good practice.

Homes are inspected regularly and the latest inspection report is available by asking the owner, manager or via the Care Quality Commission.

It should however be remembered that the inspection process tends to examine systems and procedures rather than caring.

How Much Will It Cost?

The cost of care will vary between homes and across each region of the country. Although cost is an important consideration, affordability is perhaps the more significant issue and getting advice on benefit entitlement and how best to manage finances is crucially important. The CareAware Helpline can assist in this regard.

With the requirement for higher standards, increasing wage levels and rising operating costs, care fee inflation can be an issue and so it is also important to consider the future situation, particularly if the care need increases.

Demographic trends suggest that more of us will need residential care in the future and with home closures continuing, the availability of care beds can be expected to reduce and this in turn may lead to higher prices.

Are There Specialist Homes?

Some homes offer specialised care services. This may range from homes which provide male or

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female only accommodation to those which cater for particular problems and difficulties.

How to Find Potential Homes Some people are aware of the home they would prefer, perhaps through a recommendation or because a friend was resident there. However, many face the prospect of making a selection from scratch.

The local authority will provide a listing of all registered homes and there are the traditional information sources such as Yellow Pages etc. In addition, many homes are part of local regional or national care associations who produce directories and listings.

An alternative is the Care Quality Commission which took over from the Commission for Social Care Inspection on 1st April 2009. www.cqc.org.uk or 03000 616161.

CareAware Edition 04.09 Caring Solutions for Age Old Problems www.careaware.co.uk

Other publications include ‘Finding and Paying for a Care Home’ by Help the Aged (now Age UK) (available by calling 020 7278 1114 or by visiting their website: www.helptheaged.org.uk/en-gb/ AdviceSupport/AdviceLeaflets/) and ‘The Care Home Handbook’ by Counsel + Care which can be downloaded from: www.counselandcare.org.uk/helping-you/ carehomehandbook 0845 300 7585

Where do I start?

Paying for Residential Care If you are moving to a care home and think that Cornwall Council may be able to help you with the fees, they will have to look at your finances and work out how much you can afford to pay and how much help you might be able to have.

A member of staff from the Financial Assessment and Benefit (FAB) Team will contact you, or the person who looks after your finances, within four weeks of the date of your move to a care home. They will arrange for a FAB officer to visit, at a time that suits you, to work out how much you will have to pay. At the visit they will be able to help you with any questions you have about exactly how much you will have to pay.

Most people have to pay something towards their care fees. For someone over sixty on Pension Credit (Guarantee Credit) this will normally be £108.10 a week. For someone under sixty on Income. Support this will normally be £69.90.

If you have more income the weekly charge will be higher than this. If you have savings of over £23,000 you will have to pay the full cost of the care. The FAB officer will look at your income and savings and when they visit they will ask to see Strip2 evidence of these.

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Income Most income is taken into account including: • Occupational pensions / State retirement pensions • Income Support • Minimum Income Guarantee • Pension Credit • Other state benefits including Attendance Allowance / • Disability Living Allowance (care component) • Income from property rental • Annuity income • Income from Trust Funds • Income from certain Bonds You’ll always be left with at least £21.15 p/w personal allowance.

The following will not be taken into account: Disability Living Allowance (mobility component) Winter Fuel Payments

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Savings You can only get help with care fees from Cornwall Council if you have less than £23,000 in savings.

This includes things like; bank and building society accounts, including current accounts, shares, premium bonds, unit trusts, PEPs / ISAs, cash, national savings certificates, bonds.

If you have more than £14,000 you will be asked to pay a contribution from your savings of £1 each week for every £250 you have over £14,000.

from Cornwall Council if the value of your other savings is less than £23,000. For more information call 0300 1234 131 and ask to see the Information for Residents with Property fact sheet.

Provisional Charge You will be asked to pay a provisional amount for the first four weeks until your contribution has been agreed. This amount will depend on your age and whether you receive Attendance Allowance (AA) or Disability Living Allowance (DLA), care component. Please call Adult Social Care (ASC) on 0845 345 9133 for the amount you would have to pay.

If ASC work out that this amount is too high then they will arrange to give you back any overpayments you have made. If ASC work out that you can afford to pay more than this, you will be asked to pay the new charge from four weeks after you went into residential care. If they find that your savings are over £23,000 they will ask you to pay the full fee backdated to the start of your stay.

Independent Financial Advice Cornwall Council advise all residents to take independent financial advice, as there may be several different ways of funding care available.

The following are examples of independent advisors: Nursing Home Fees Agency NHFA, 01865 750665 Age Concern (Age UK), 0800 009966 Citizens Advice Bureaux, www.nacab.org.uk Help the Aged (Age UK), 020 7278 1114

Property The value of your property will not be taken into account if it is still occupied by • Your husband, wife, or partner • A relative who is over sixty or who is disabled • A relative who is under sixteen and the law says you must support Strip2 15/5/07 11:59 Page 1 You may still be able to get help with care fees M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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Care Homes

Top-Ups Cornwall Council sets different weekly fee levels for different types of care. If you choose to go to a home that charges more than these levels a third party will have to pay the difference. This could be a family member, friend or charity. The resident is not allowed to pay the top-up from their income or savings, unless they own a property that is taken into account in the financial assessment. For example if you are an older person and choose to go to a residential home with quality rating charging £350 each week: • The fee level set by Cornwall Council is £328.20 • A third party will have to pay £21.80 each week – the difference between £350 and £328.20 • The resident will pay as much as they can afford • Cornwall Council will pay the difference between the amount the resident can pay and £328.20. For example if the resident could afford to pay £120 • £120 - resident to pay directly to the home • £208.20 – Cornwall Council to pay to the home • £21.80 – third party to pay directly to the home • £350 – total fee Weekly Fee Levels vary depending on the type of care you need call Cornwall Council on: 0300 1234 131 for details.

Taking the worry out of paying for care Our specialist care fees advisers can help you to:

Arrange your finances to meet care costs over the long term.

Understand your entitlement to local authority, health authority or state benefits.

For over 15 years we have helped thousands of individuals and their families gain peace of mind in meeting the cost for the care of their choice whilst also preserving as much capital as possible.

For expert advice on all aspects of paying for care or a free copy of our long term care guide, call our care fees advice line.

Tel:

0800 99 88 33* • www.nhfa.co.uk

Opening hours Mon - Fri 8am-7pm Sat 8am-2pm*.

For quality purposes calls may be monitored and/or recorded.

NHFA Limited is authorised and regulated by the Financial Services Authority. Registered in England and Wales. Registration No.04620891

AC12723

Nursing Home

Day Care

Dementia

Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

Nursing Homes in West Cornwall

Tregenna House Camborne TR14 7QG 01209713040

Benoni Nursing Home St Just TR19 7LW 01736 788433

Trevaylor Manor Penzance TR20 8UR 01736 350856

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Bonaer Hayle TR27 4NG 01736 752090 31

Cornwallis St Ives TR26 2BX 01736 796856 51

Fairholme Camborne TR14 8DN 01209 714491 60

Glencoe Nursing Home Hayle TR27 5BX 01736 752216 20

Millpond View Care Home Hayle TR27 4HX 01736 754635 32

Penhellis Nursing Home Helston TR13 8NQ 01326 565840 26

Poldhu Helston TR12 7JG 01326 240977 63

Ponsandane Penzance TR18 3LT 01736 330063 58

Porthgwara Nursing Home Helston TR12 6TG 01326 280307 32

St Martin`s House Camborne TR14 7HJ 01209 713512 40

St Teresa`s Cheshire Home Penzance TR20 9BJ 01736 710336 27

The Beeches TR27 4AH 11:59 01736 752725 15/5/07 Page 1

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Nursing Homes in Central Cornwall Alexandra House Newquay TR7 3ND 01637 877508 36

Amberley House Care Home Truro TR1 3ES 01872271921 30

Cathedral View Nursing Home Truro TR1 3DR 01872 222132 26

Clinton House Care Home St Austell PL25 5JQ 0172 663663 39

Collamere Lostwithiel PL22 0RA 01208 872810 45

Cowbridge Nursing Home Lostwithiel PL22 0JW 01208 872227 30

Eshcol House Truro TR2 5HR 01872 580291 31

Elmsleigh Care Home St. Austell PL24 2LX 01726 812277 48

Holywell Bay Care Home Newquay TR8 5PT 01637 830801 45

Kenwyn Truro TR1 3EB 01872 223399 109

King Charles Court Falmouth TR11 3LR 01326 311155

Types of Care Home Residential homes You may choose to go into a care home (sometimes called residential home) if you can no longer manage in your own home. Services you should expect at a care home include: • meals and accommodation

• personal care like bathing and dressing • staff available 24 hours a day • physical and emotional care • care through short illnesses

Care homes with nursing If you have a disability or illness that means you need nursing care on a frequent basis then a care home with nursing (sometimes called a nursing home) might be more appropriate.

A qualified nurse will be on duty 24 hours a day.

You have the right to choose your care home but it must meet your needs, so if you need a care home with nursing you may not be able to move into one that cannot provide nursing care.

You may qualify for full NHS funding of your care home. You will have to meet your health authority’s criteria.

You can ask them for a copy of these.

Specialist care homes You may choose to move into a care home that provides specialist care for your particular disability or needs.

This might include specially trained staff or adapted facilities. Specialist homes could be for: • Learning Disabilities • Mental Health • Dementia Your local council should have lists of specialist care homes or ones that might offer services appropriate to your needs. Charities can also be very helpful in finding the right care home. Alternatively please turn over to begin using the RightCareIndex Care Home Services key.

30

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

23

Care Homes

Care Homes in Cornwall

Care Homes in Cornwall Nursing Home

Day Care

Dementia

Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

Newquay Nursing Home Newquay TR7 1PD 01637 873314 41

Cedar Grange

Launceston PL15 8JN 01566 773049

24

Fore Dore Nursing Home Ltd

Wadebridge PL27 6SB 01208 863471 32

Greenview Nursing Home

Old Roselyon Manor Par PL24 2DW 01726 814297

Torpoint PL11 2BJ 01752 812557

43

Hillcrest House Limited

Roseland Nursing Home Truro TR2 5PD 01872 530665

Looe PL13 1NN 01503 263489

Ar-lyn

St Ives TR26 3JZ 01736 753330 13

Blackwood House

Camborne TR14 8BA 01209713498 46

88

37

Kernow House

Sheldon House Falmouth TR11 4EF 01326 313411

Launceston PL15 9HP 01566 777841

St Margaret`s Falmouth TR9 6LX 01726 861497

Saltash PL12 4BG 01752 842463

Trefula House Redruth TR16 5ET 01209 820215

Launceston PL15 9HF 01566 776100

38

Chy Byghan

Penzance TR19 7AX 01736 871459 19

Chypons

Penzance TR18 5BU 01736 362492 27

54

Rosewood House

34

St Ives TR26 2BZ 01736 794353

22

Pendruccombe House

28

Carrick Lodge

98

Malvern House

34

Launceston PL157PU 01566 86230

Courtlands

Penzance TR20 9PN 01736 710476 37

12

Nursing Homes in East Cornwall

St Theresa`s

Asheborough House Saltash PL12 4AP 01752 845206 31

Callington PL17 7QF 01579 383488

Beech Lawn Liskeard PL14 3JX 01579 346460 44

Tamar House

40

Caritate Nursing Home Bodmin PL30 5JU 01208 75628 24

The Elms Care Centre

Torpoint Nursing Centre

Torpoint PL11 2BW 01752 813677

43

Trelana Nursing Home

Trewiston Lodge Page 1

Godolphin House

Helston TR13 8QF 01326 572609 31

Hansord

Penzance TR18 4LZ 01736 363311 10

Harbour House

Portreath TR16 4LW 01209 843276

57

50

Bodmin PL31 2DY 01208 73802

21

37

Bude EX23 9EL 01288 354613

Castle Hill House Limited

Redruth TR15 2HZ 01209 215798

21

Saltash PL12 4JE 01752 846335

Belmont House Bodmin PL31 2BL 01208 75057

Garsewednack Res Home

45

Saltash PL12 6BN 01752 843579

11:59

Residential Homes in West Cornwall

28

30

15/5/07

Wadebridge PL27 6RD 01208 863831

60

North Hill House St Austell PL25 4BJ 01726 72647

Strip2

Windmill Court

Wadebridge PL27 6PU 01208 863488

18

Headlands

St Ives TR26 2NT 01736 795769 34

Little Trefewha

Camborne TR14 0JZ 01209 831566

30

24

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

20

0800 99 88 33

Penzance TR19 6BJ 01736 810233

Rosewarne

Camborne TR14 8FD 01209 713413

32

Morovahview Residential Home Hayle TR27 4AJ 01736 753772

12

St Clair House Care Home

Camborne TR14 8SL 01209 713273

16

Mount Pleasant, Camborne

Camborne TR14 7RQ 01209 716424

Helston TR12 6AY 01326 221275 15

Pendarves

Camborne TR14 7QF 01209 714576 10

Penlee

Penzance TR18 4EP 01736 364102 22

Penmeneth House

Hayle TR27 4NQ 01736 752359

St Martin’s House

Camborne TR14 7HJ 01209 713512 40

St Mary`s Haven

Penzance TR18 2DH 01736 368585 26

The Green

42

The Old Manor House

Helston TR12 6NS 01326 280734

Averlea

St Austell PL26 7BP 01726 66892 14

Caprera

St Austell PL25 5JG 01726 72956 28

Cathedral View Residential Home 34

Clovelly House

Newquay TR7 1RA 01637 876668 19

Penzance TR18 4DW 01736 363742 14

Tolverth House

Crantock Lodge Newquay TR7 3AN 01637 872112 11

Penzance TR20 8JQ 01736 710736 14

Fistral House

Newquay TR7 1PY 01637 878423

Helston TR13 9NT 01736 763334 11

25

Polventon House

16

Truro TR1 3DR 01872 240974

Trelawney House

Hayle TR27 5DZ 01736 753249

Penryn TR10 9HH 01326 376570

Redruth TR15 1LU 01209 215250

14

Pine Trees

Antron Manor Care Home

18

19

Parc Vro

Residential Homes in Central Cornwall

Care Homes

Menwinnion Country House

Trewartha House

St Ives TR26 2TQ 01736 797183

13

Hollybush

Newquay TR7 2RY 01637 874148 14

40

19

Kathy and Rob would like to welcome you to Penlee, a long established, family run care home in the centre of Penzance. Moving home, however beneficial, can be emotional and stressful for all concerned. We will use our experience to help you all through this difficult period and to relax into our safe, warm and friendly environment.

-

Kathy and Rob Putterill 56 Morrab Road, Penzance Cornwall TR18 4EP Strip2 15/5/07 11:59 Page 1 01736 364102

Permanent, respite and day care Caring staff on call 24 hours per day Warm and friendly atmosphere Freshly prepared home cooking where dietary needs are catered for Lovely, well decorated and light private rooms Full laundry service Visiting hairdressers, chiropodists, clergy and entertainers - Town centre location, easy walk to sea front and Penlee Gardens - Family and friends welcome at any time of day

www.penleecarehome.co.uk penleecarehome@hotmail.co.uk

M O V Itake N G Ithe N T Otime A to C Acome R E H in O Mfor E –a chat A D V and I C E to A have N D I NaFlook O R Maround AT I O N Please

0800 99 88 33

25

Care Homes in Cornwall Nursing Home

Day Care

Dementia

Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

Philiphaugh

Ismeer

St Austell PL26 6NT 01726 843480

St Columb Major TR9 6BX 01637 880520

Kimberley Court

Newquay TR7 1JG 01637 850316

Polsloe House Ltd

Redruth TR15 2JG 01209 215337

36

Qumran Rest Home

Newquay TR7 1NJ 01637 876699

Tregolls Manor

Truro TR1 1XQ 01872 223330 25

Tremethick House

Redruth TR15 3AL 01209 215713

10

39

Redannick House

Lilena

Newquay TR7 3DZ 01637 877662

Truro TR1 2JP 01872 276889

42

Trevern

Falmouth TR11 4DD 01326 312833

40

14

Roscarrack House

Longview

Falmouth TR11 5BP 01326 312498

Truro TR4 9JX 01872 573378

40

Tropicana

St Columb Mjr TR9 6SD 01637 880779 10

19

28

Rosehill House Res Home Limited

Moresk House

Par PL24 2LB 01726 812424

Truro TR1 1AA 01872 271000

Woodland House

St Austell PL25 4RA 01726 72903 36

30

21

Rosewyn House

Mountford House

Truro TR1 3TB 01872 274097

Truro TR1 1JE 01872 279107

38

20

Sunningdale House,

Mount Pleasant, St Agnes

St Agnes TR5 0UD 01872 553165 22

Perranporth TR6 0EP 01872 571151

St Austell PL25 5AG 01726 75748

The Crescent

Newquay TR7 1DZ 01637 874493

Penberthy House

Newquay TR7 2BT 01637 873845 35

St Austell PL26 6AZ 01726 73067 29

Callington PL14 8DU 01579 383979 18

Athelstan House

Bodmin PL31 2AE 01208 72713 42

Atlantis

Polperro PL13 2JE 01503 272243 20

15

Barnfield House

The Grove

St. Austell PL25 3NP 01726 76481

Penrice House

Appleby Lodge

26

Newquay TR7 2DW 01637 874595 18

Residential Homes in East Cornwall

36

The Brake Manor

Ocean Hill Lodge

Liskeard PL14 4DT 01579 347617 14

38

The Hollies

St. Austell PL26 8JA 01726 890247

Pentree Lodge

Beaumont Court

Launceston PL15 8LR 01566 785350 39

20

Newquay TR7 1PD 01637 878437 15

Chyvarhas

The Manse

Newquay TR8 5LB 01872 510844

Perran Bay Home For The Elderly Perranporth TR6 0BH 01872 572275

26

44

13

Langholme Falmouth TR11 3JP 01326 314512

34 15/5/07

Tywardreath PL24 2TR 01726 813588

32

27

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Callington PL17 7EF 01579 383104 40

23

The White House, Falmouth

Falmouth TR11 2ER 01326 318318

Clann House Residential Home Lanivet PL30 5HD 01208 831305

17

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

34

0800 99 88 33

Anson Care Caring homes where every effort is made to respect the privacy, independence & dignity of each resident Tremethick House Meadowside Redruth TR15 3AL Reg. Manager Jeanette Harvey 01209 215713

The Old Manor House Regent Terrace Penzance TR18 4DW Reg. Manager Kevin Edgar 01736 363742

Harbour House Penberthy Road, Portreath TR16 4LW Reg Manager Sarah Eustice 01209 843276

Harbour Lodge Penberthy Road, Portreath TR16 4LW Manager Amanda Grainger 01209 843276

• Short & long term care • Mainly single rooms, • • • • • • • •

mostly with en-suite Regular outings At-home events Day Care Hairdressing Dental, Chiropody & Optician services available Regular church services Delightful gardens Non-smoking homes

*NEW -Jan 2010 -Domiciliary Care Service In the new year Anson Care will be providing a brand new domiciliary care service For more information contact: Phone: 01209 843276 Phone: 01209 844933 Email: info@anson-care-services.co.uk

Anson Care Services

Managing Partner (Registered Provider) Mrs Mary Anson MSc RGN

Care Homes in Cornwall Nursing Home

Day Care

Dementia

excellence in care Residential Home

Number of places

Coombe House

Liskeard PL14 4JU 01579 346819 16

Old Age

Murray House

The Swallowcourt Group Saltash PL12 4ED 01579 844488 23

Residential Care Homes Pen Inney

Launceston PL15 7QD 01566 782318 18

22

Eirenikon Park

Tintagel PL34 0AE 01840 770252 12

Pendrea House

Highpoint Lodge

Wadebridge PL27 7DS 01208 814525

Bodmin PL31 1QH 01208 74338 16

11

Eldon House

Liskeard PL14 5AJ 01579 362686 20

Pengover House

Hillsborough

Liskeard PL14 3EN 01579 343397

Callington PL17 7ER 01579 383138

40

22

Elmslea

Launceston PL15 9JQ 01566 777661 15

Penmount Grange

Kilmar House

Bodmin PL30 5JE 01208 831220

Liskeard PL14 3JU 01579 343066

27

15

Eventide Residential Home

Liskeard Eventide Home Limited

Bude EX23 8RQ 01288 352602

Liskeard PL14 3AU 01579 342676

www.swallowcourt.com 24

18

Fairfields Country Rest Home The Poldhu, Poldhu Cove, Mullion, Helston, Cornwall TR12 7JB Manor House Bude EX23 9NH 01288 381241 2005

Terminally Ill

Camelford PL32 9TL 01840 212528

19

FINALIST

Mental Health

Gunnislake PL18 9AJ 01822 832926

Highermead

Bude EX23 9PA 01288 321585

Sensory Impairment

Fernleigh House 11

Down Parks Lodge

Physical Disability

Best Development Specialist Care

30

Torpoint PL11 2BW 01752 814469 33

Penbownder House

T: 01326 240500 F: 01326 241658 E: info@swallowcourt.com

Liskeard PL14 5HJ 01579 343534

FINALIST 2006

Porte Rouge

Launceston PL15 7ES 01566 774752 54

16

excellence in care

The Swallowcourt Group Care Homes

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www.swallowcourt.com

The Poldhu, Poldhu Cove, Mullion, Helston, Cornwall TR12 7JB T: 01326 240500 F: 01326 241658 E: info@swallowcourt.com

FINALIST

2005

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Best Development Specialist Care

FINALIST 2006

0800 99 88 33

Care Homes Bonaer Care Home is a well established, family run, clean, modern and comfortable nursing home. Located in the picturesque seaside resort of Hayle, Cornwall. The home offers very high standards of care by friendly staff. We aim to combine the finest professional care with luxury surroundings and excellent food. For further information please give us a call or come and visit.

- Close to shops and other amenities - Minibus outings - Entertainment - Private library - Specialist equipment available - All rooms equipped with staff call bell - Nourishing meals from local produce - Special dietary needs catered for

Bonaer Care Home, Station Hill, Hayle, Cornwall TR27 4NG

Tel: 01736 752090 www.bonaercarehome.com

Red Gables

Bude EX23 8EU 01288 355250

St George’s Hotel

Truro TR1 3JE 01872 272554 22

32

St Petroc`s Care Home

Restgarth Care Home

Polperro PL13 2PW 01503 272016

Bodmin PL31 1AG 01208 76152 30

36

Rowan House Care Home

Saltash PL12 4BY 01752 843843

Tamara Residential Home

Torpoint PL11 2RA 01752 813527 26

20

Springfield House Res Home

North Hill PL15 7PQ 01566 782361

The Old Vicarage [Antony]

Torpoint PL11 3AQ 01752 812384 22

23

The White House, Bodmin

Bodmin PL31 2DU 01208 72310 34

Tregertha Court

East Looe PL13 1HN 01503 262014 38

Tremanse Care Home

Bodmin PL13 2HR 01503 74717 17

Wentworth

St. Austell PL25 5BN 01726 72941 38

St Anne`s (Holsworthy)

Holsworthy EX22 6UA 01288 341355 36

St Anne`s, (Saltash)

Saltash PL12 6DX 01752 847001 33

St Anthonys Care Home

Liskeard PL14 4BY 01579 342308 16

St Breock

Wadebridge PL27 7NN 01208 812246 Strip2

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A Care home for the elderly, set in a beautiful rural location, close to the north Cornish coast.

All rooms have ensuite facilities, nurse call system and the opportunity to have your own private telephone. There is a passenger lift to the first floor bedrooms. The home is run with a Christian ethos with regular services. Please contact the manager on 01288 341355 for a copy of our brochure.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

29

Care You Can Trust

Eshcol House is situated in one of the loveliest parts of Cornwall, it stands above the small fishing village of Portscatho at the foot of the Roseland Peninsula. Surrounded by idyllic countryside and scenery with stunning views across Gerrans Bay the mild climate and sea air ensures a relaxed and healthy atmosphere.

Eshcol House prides itself on the very high standard of nursing care in an environment that is as close to a hotel as practical. We believe in the philosophy that the client and their needs come first, to which end we are committed to offer the very best nursing care and services.

For further details and a copy of our brochure please contact: Mrs Maggie Stobbart-Rowlands Eshcol House, Portscatho, Nr Truro, Cornwall TR2 5HR Telephone 01872 580291 Email eshcol@btinternet.com Website www.eshcolhouse.co.uk

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Situated a short distance from the village of Marazion and the famous St Michaels Mount on the South Cornish Coast Courtlands is committed to providing high quality care in a warm and friendly environment. We aim to ensure our residents enjoy every day as if they were in their own home.

We offer a large range of rooms in different styles with different facilities. There are a number of lounges so residents can choose how and where to spend their day and a range of activities are provided for residents to join in if they wish.

For further details and a copy of our brochure please contact: Mrs Julie Hocking Courtlands, Rosudgeon, Penzance, Cornwall TR20 9PN Telephone 01736 710476 Email courtlandscare@btinternet.com Website www.courtlandscarehome.co.uk

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Merlin Project Here at last!

In a beautiful semi‐rural

and picturesque

setting, sits Cornwall’s very own, brand new, Multiple

Sclerosis Therapy Centre. The building stands proud, as do the people, who have worked so long and hard to plan, develop and deliver this amazing project.

But it has been no easy ride to get this far. Indeed, founder members of the project, Eileen and Derek Murphy, along with their band of truly committed supporters, embarked on The Merlin journey in 2001 with a capitol appeal of £2million, after realising that support for M.S. sufferers in the County was limited.

For some strange and curious reason, Cornwall has the highest incidence of Multiple Sclerosis on mainland UK with the Orkney Islands having the highest. The condition is usually diagnosed in the 20’s and 30’s age group and particularly affects women of childbearing age.

After years of fundraising, the long awaited Centre opened its doors to the public on the 14th April 2009 and its popularity goes from strength to strength, with more than 250 people and their carers visiting the centre on a regular basis.

“The Merlin Project has given me a new lease of life – I now feel I can live it!”

Built with the specific aim of catering for the therapeutic needs of those in the County living with M.S., the Centre, which is still only 2/3rds operational, welcomes anyone, with any condition, who might benefit from the treatments and therapies that are on offer, of which there are many. However, there are those who simply use the centre as a place to meet with others – a therapy in its self!

Until this wonderful gift was given to Cornwall, sufferers of the incurable and degenerative condition were forced to travel out of County, in an effort to access the much needed treatments that would bring some quality and benefits to their lives.

Even though still in its infancy, there are already a wide range of orthodox and complimentary treatments and therapies, such as aromatherapy massage, reflexology, reiki healing, Indian head massage, spiritual healing, counselling and support groups, and much more.

In addition to the above, there is an Osteopath and a fully equipped Physiotherapy department with no waiting list – unlike the present overstretched NHS system. With this in mind The Merlin Project is able to offer appointments at a mutually convenient time when clients can be guided through the various techniques, which in turn improves strength and prolongs client’s independence.

By far the most popular therapy is the Hyperbaric

Oxygen Therapy Suite. This is the busiest of all the therapies and has proven to assist in the relief of a number of symptoms, not only by those with M.S., but a whole host of other conditions including M.E., Tinnitus, Sports Injuries, Fractures, Chronic Back Pain, Fatigue, the list goes on.

But Merlin’s journey still has some way to go with fundraising for Phase II of the building ongoing. It is estimated that a further £250k is needed to deliver a fully operational centre. This will offer so much more with the development of additional services giving opportunities and support to an ever growing client base.

Whilst the Centre has been built primarily for people with MS it is not exclusive and welcomes all. The Merlin Project is a registered charity (Number: 1093691) and relies on fundraising events and the generosity of the general public.

Anyone wishing to visit the Centre will be most welcome as will anyone wishing to make a Strip2 15/5/07 11:59 Page 1 donation to this very worthwhile cause.

The Cornwall M.S. Therapy Centre, Bradbury House, Hewas Water, St Austell, Cornwall, PL26 7JF, 01726 885530 M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M A T I O N 0800 99 88 33 31 Website: www.merlinproject.org.uk email: centremanager@merlinproject.org.uk

Care at Home Care at Home used to be called home care or domiciliary care.

Listed in this section are the care providers, how you can obtain services, and information on meals at home and UKHCA.

Help At Home

PIPs -Age Concern (Age UK)

If you are having difficulty coping at home, due to old age and/or illness, there are an increasing number of services available to help you continue living safely and independently at home.

Alternatively, after a stay in hospital you may require extra help when you go home, especially if you live on your own. The independent agencies listed offer help at home, either with housework, or with personal care such as washing, dressing and using the toilet.

Alternatively, Adult Social Care can arrange personal care for you, following an assessment of your circumstances. You may also be entitled to Direct Payments from Adult Social Care, see direct payments section, page 9.

Adult Social Care and the NHS in Cornwall also have a range of schemes across the county specifically to help people whose health may have deteriorated, but who nevertheless wish to remain in their own homes. Some of the schemes include extra help from therapists in the community; help from trained workers to enable people to cope safely with daily living tasks; and care for people leaving hospital, who may not feel confident about returning home straightaway.

Finally, for short-term help at home, following discharge from hospital, the British Red Cross offer the ‘Home from Hospital’ scheme. They also offer support and practical help to people faced with an unexpected crisis caused for example by accident or illness. Contact 0845 331 5000.

Do you need help, support or advice?

Promoting Independence in People - PIP- is our trained support team whose members can visit you in your home and talk to you about your needs and wishes. Whether you want help filling in a form, advice about your rights and choices, or need a bit of care and support, one of our experienced team can help you.

If your circumstances have changed or if you have recently lost a service you think you need then one call to the PIPs can help. A PIP will visit you in your own home and talk to you about what would make your life better. We will then do our utmost to make it happen.

The PIP will work with you to access one of our main services such as home care, aid call and befriending or a specialist service provided by another organisation and if you don’t think these services will meet your own needs, then we will develop a service around you and your lifestyle.

Our team members are trustworthy, reliable, trained and all willing to go that extra mile.

Call 01872 266388

More information: Call Cornwall County Council on 01872 322532 and ask for ‘Services for Older People- to Help you remain independent in your own home’ leaflet, ref: ASC/29 Strip2

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UKHCA All UK-based agencies can join United Kingdom Home Care Association, the professional representative association committed to ensuring the highest standards of homecare. UKHCA can supply a free leaflet, ‘Choosing care in your home’ and details of local homecare agencies from a list of nearly 1,700 organisations that have agreed to comply with the Association’s Code of Practice. See www.ukhca. co.uk/choosingcareadvice.aspx and www.ukhca. co.uk/memberlist.aspx or telephone 020 8288 5291 between 9am and 5pm Monday to Friday.

For further information call 020 8288 5291.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Care At Home

Care at Home in Cornwall Home Care In West Cornwall

Courtlands Community Care Penzance TR20 9PN 01736 711511

Polsloe Community Care Redruth TR15 2JG 01209 215337

All Seasons Home Care Limited Hayle TR27 4QZ 01736 752297

Kernow Home Care Ltd Penzance TR19 7AH 01736 787080

PRN Domiciliary Care Agency Helston TR13 8EB 01326 574606

Allied Healthcare Group Penzance TR18 4BN 01736 364530

Mencap Support Service Hayle TR27 4NX 01736 367381

Proper Care (Cornwall) Ltd Helston TR13 8RR 01326 560973

Calton House Domiciliary Care Agency My Choice Homecare Services, West Division Camborne TR14 8AZ 01209 611888 Camborne TR14 7HJ 01326 313181 Camborne Internal Home Care Agency Pendeen Community Care Ltd Camborne TR14 8SL 01872 327081 Redruth TR15 3RT 01209 313032 Carers Break Service Penhellis Community Care Limited Camborne TR14 8SU 01209 612521 Helston TR13 0LW 01326 572626 Caresta Ltd Penzance Internal Home Care Agency [Trading as West Cornwall Care] Penzance TR18 3QQ 01736 365714 Penzance TR20 8HL 01736 333177 Coastline Care Cambourne TR14 8ST 01209 715244

Phoenix Care Cornwall Ltd Penzance TR20 8UD 01736 360197

Prospects for People with Learning Disabilities Redruth TR16 5AW 01209 212110 Tamarisk Care Agency, Hayle Hayle TR27 4PH 01736 752187 The D.O.V.E Project Camborne TR14 8DY 01209 612494 Thyme Care Ltd Penzance TR18 2TA 01736 369090 Trelawney Domiciliary Care Agency Redruth TR151SS 01209 218377

Hartley Home Care A discrete and affordable service provided at home by professional carers.

Tel: 01840 213294 | Fax: 01840 211462 Penclease House, Clease Road, Camelford, Cornwall, PL32 9QX Email: ops@h-h-c.co.uk

Supporting and caring for people with special needs, enabling individuals to take control of their lives.

Piece by piece designed to smoothly create a tailor made solution.

Balancing risk against personal choice whilst developing individual potential for independence.

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www.rightnurse.co.uk 01872 274120 29A Lemon Street, Truro, TR1 2LS

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

33

Care at Home in Cornwall Continued...

Home Care In Central Cornwall A & D Community Care Truro TR2 4JR 01726 883763 A Caring Touch St Agnes TR5 0RD 01872 554422 Alexandra`s Community Care Falmouth TR11 3PP 01326 314642 Averlea Domiciliary Care Agency St Austell PL26 7BP 01726 66892 Celtic Care Falmouth TR11 4RS 01326 377779 Choice Care St Austell PL26 8LG 01726 862613 Duchy Care Domiciliary Care Agency Newquay TR7 3JD 01637 878637 European Lifestyles (South West) Services Ltd St Austell PL25 3EF 07778659953 Forget Me Not Homecare St Austell PL25 4DS 01726 77212 Glenfield Homecare Services St Austell PL26 8DT 01726 822382 Hillcrest Kernow Truro TR1 2AA 01872 278807 My Choice Homecare Services, Mid Division St Austell PL25 4LD 01208 79413 Newcross Healthcare Solutions Ltd Dom Care Truro TR1 2LS 01872 222525

CELTIC

Night Owl (Cornwall) Ltd Truro TR4 8GF 01872 245245

The Rowans Domiciliary Care Agency St Agnes TR5 0UY 01872 553295

North Hill Homecare St Austell PL25 4BJ 01726 879678

TLC St Columb Major TR9 6ST 01637 889140

Oasis Community Care Ltd St Austell PL26 8DW 01726 824611

Trelowenak Domiciliary Care Falmouth TR11 2DA 01326 317580

Old Roselyon Manor (Domiciliary Care) Par PL24 2DW 01726 814189

Trewcare Domiciliary Care Ltd. Falmouth TR11 4SN 01326 375949

Pentowan Home Care Newquay TR7 1HJ 01637 851790

United Response Domiciliary Care Agency Truro TR4 9LD 01872 224009

Qura Brain Injury Services Truro TR1 2HD 01872 273613

Victoria Domiciliary Care Agency St Austell PL25 4QW 01726 74991

RightNurse Care Services Truro TR1 2LS 01872 274120

Spectrum Domiciliary Care Services Penryn TR10 8DB 01326 371000

At Home Pendennis Care Agency Bodmin PL31 1RD 01208 77577

St Austell Internal Home Care Agency St Austell PL25 5AB 01726 63582

Atlantis Domiciliary Care Polperro PL13 2JE 01503 272213

St Margaret`s Community Care Ltd Fraddon TR9 6LX 01726 861487

Carers Break Service Bodmin PL31 2DL 01208 73923

Stayathome Limited Truro TR2 5ND 01872 580264

Bodmin Internal Home Care Agency Bodmin PL31 2AD 01208 74491

Sunshine Care Ltd Chacewater TR4 8PT 01872 561444

Bowden-Derra Domiciliary Support Services Launceston PL15 7PS 01566 86230

Taylors of Grampound Ltd. Truro TR2 4TB 01726 884402

Carol Spinks Homecare Saltash PL12 6JL 01752 844832

CARE

Private Independent Provider of: Homecare & Heathcare Equipment Friendly, 15/5/07 Sympathetic 11:59 Page 1 & Reliable

34

Home Care In East Cornwall

RV Care Cornwall Truro TR2 5PD 01872 530222

Bickland Business Centre, Trogoniggie Ind Estate, Bickland Water Road, Falmouth, TR11 4RS Tel: 01326 377779 / 07790295440 Fax: 01326 377732

Strip2

Truro Internal Home Care Agency Truro TR1 2TE 01872 278533

Peace of Mind St Austell PL25 3PH 01726 816119

PRN

Premier Homecare

3 Omega Offices 14 Coinagehall Street Helston TR13 8EB 01326 574606

An independent, Cornish company. We believe in the value of good and responsive customer service. Committed to co-operating with other agencies, to achieve, develop and maintain the best care for the individual.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Care At Home

Providing the best possible care...

Family-owned agency

Care of the elderly in their own homes. Sunshine Care is a family-owned business that provides care in the home in the South West of England. We respond to the needs of our clients 24 hrs a day, 7 days a week, allowing them the best quality of life possible. We are registered with the Commission for Social Care Inspectorate.

Live-in Care

This is for clients who need continuous care for varying lengths of time. We are able to provide you with a carer to live with you in your home.

Domiciliary Care

This is for clients who need help occasionally throughout the day or night but not continuously.

Staff Training

All staff are English speaking and go through a comprehensive 4-day induction training before working with our clients.

...in your own home in the South West SUNSHINE CARE Strip2

30 Fore Street, Chacewater, Truro, Cornwall, TR4 8PT Tel: 01872 561444 Fax: 01872 560555 15/5/07 11:59 Page 1

www.sunshinecare.co.uk

enquiries@sunshinecare.co.uk

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

35

Help keep the RightCareIndex free - please mention us when contacting our advertisers. To advertise in our Cornwall, Devon, Dorset or Somerset Publications or on RightCareIndex.com, call us on 0844 800 9708 or email us mail@rightcareindex.com

Eldon House Domiciliary Care Liskeard PL14 5AJ 01579 362686

Mencap Support Servcie Bodmin PL31 2DG 01566 772299

Robert Owen Communities Liskeard PL14 4ER 01803 868550

Fernleigh House Domiciliary Care Gunnislake PL18 9AJ 01822 832926

Mid Cornwall Domicillary Care Bodmin PL31 2DG 01726 65677

Rowan House Domiciliary Care Agency Saltash PL12 4BY 01752 843843

Greenbank Care Liskeard PL14 3DP 01579 347794

Moorecare Home Care Services Liskeard PL14 3UT 01579 324114

Safe & Sound Domiciliary Care Agency Bodmin PL31 2PW 01208 72155

Hartley Home Care Camelford PL32 9QX 01840 213040

Morwenner Care Agency Bodmin PL30 5LP 01208 832900

Scope Inc Domiciliary Care Saltash PL12 6LE 01752 840059

Hillsborough Care Domiciliary Care Agency Callington PL27 7ER 01579 383138

My Choice Homecare Services, North Division Launceston PL15 8JN 01566 779020

The Brandon Trust Domiciliary Care Service Bodmin PL31 1RB 01208 72143

Home Farm Trust Domiciliary Care Wadebridge PL27 6HB 01208 815614

Pendrea Homecare Bodmin PL31 2BN 01208 74338/01208 831202

Liskeard Care Ltd. Liskeard PL14 3AG 01579 348777 Liskeard Internal Home Care Agency Liskeard PL14 6BY 01579 342919

Torcare Ltd. Domicilary Care Agency Torpoint PL11 2BW 01752 813677 Westcountry Home Care Ltd Launceston PL15 9LR 01566 775960

Restgarth Domiciliary Care Ltd. Polperro PL13 2PW 01503 272026

freedom -- to live your life the way you want to With specially selected and trained carers to assist you whether it be a wish for personal, domestic or social care. You choose exactly what you need.

We aim to assist you in living life to the full.

Ahf^<Zk^ services in Falmouth / Penryn/Truro/Camborne/Redruth and surrounding areas.

For Individual / Personal Budget Holders we offer:Employer support, payroll management, personal assistant employment checks, CRB, support planning and personal budget management.

Ebo^&bg<Zk^available throughout Cornwall and Devon â&#x20AC;&#x201C; a real alternative to residential care. All levels of care supervised by a registered nurse.

TrewCare House,Tregoniggie Industrial Estate, Falmouth, Cornwall TR11 4SN e-mail: enquiries@trewcare.co.uk www.trewcare.co.uk

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15/5/07

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M^e3 )*,+/ ,0.2-2

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M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Carers

Carers Carers provide unpaid, regular support for the care of someone who is unable to manage alone without help. This includes young carers of an adult and parents of a disabled child.

From the census in 2001, in Cornwall alone, 55,000 people, 10% of the population are carers.

Nationally, carers save the government £87billion a year. Many carers experience ill health, financial disadvantage and fatigue so it is essential that they can access information, advice and support at the earliest opportunity to enable them to get help at the right time and ease there caring role.

Carers Assessment and Carers Grants Carers have a legal right to an assessment of their needs, a Carer’s Assessment. DACS have a legal responsibility to carry out this assessment which gives the carer an opportunity to discuss their needs and the things that could help in their role as a carer. It could also influence the care services provided to the “cared for”. It may also lead to a Carer’s Grant which could provide, for example, a break. All the Carers Support Services listed, can assist carers in making a referral for a Carers Assessment.

Benefits for Carers The person you care for may qualify or be in receipt of Disability Living Allowance or Attendance Allowance. As a carer you may be entitled to Carers Allowance or Carers Premium if the person you care for is getting one of the benefits above. There are a number of agencies that can advise you on benefits as well as the Carers Support Services.

Other Information for Carers A Carers Information Pack is produced by Dept Adult Care and Support (DACS) and Cornwall Rural Community Council (CRCC). This can be obtained by calling 01872 243531 or viewed on their website www.cornwallrcc.co.uk/carers.html The Carers Register is held by DACS, CRCC and CCVS and keeps carers up to date on new Strip2 15/5/07 11:59 Page 1 developments and information on carer’s issues in

Cornwall. Carers News is produced 3 times a year and is sent out to all carers on the register. Join the register by calling: 01872 323640/1 or contact one of the carers support services. Service for carers.

Freephone (UK landline) - 0808 802 02 02 Editorial by Monica Thomas, Carers Support Manager, CRCC, Tel: 01872 243531

What Help is there for Carers?

Carers’ Support Service in Cornwall CRCC Carers’ Support Service - The service provides advice, information and support to carers of people with a physical or learning disability, people with dementia and frail older people. They also support 20 carers support groups.

Tel: 01872 243531 www.cornwallrcc.co.uk CCVS Mental Health Carers’ Support Project - The service provides support to carers of an adult (18-65) with a mental health condition and runs support groups for this group of carers.

Tel: 01209 613456 ORIGO - Supports older carers (70+) of someone with a learning disability. Tel: 01872 264057 CRCC Young Carers Project – Offers support and activities for young people (up to 18 years) caring for an adult. Tel: 01209 614956 Dementia Carers Support Workers – Support for carers of a people with dementia in the west of Cornwall. Tel: 0300 1234 131 These services offer free, impartial, one to one advice, information and support. After establishing the carer’s needs, they will assist with completing benefit forms, accessing financial help, offer emotional support, make referrals to DACS for Carers Assessments and Carers Grant and to a wide range of other services and organisations that can make a difference to carer’s lives.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

37

Meal Provision Eat Well, Live Well Eating well is a positive choice to make. A healthy balanced diet contains a variety of types of food‚ including lots of fruit‚ vegetables and starchy foods such as wholemeal bread‚ protein rich foods such as meat‚ fish‚ eggs, pulses and some dairy foods.

Fat is a good source of energy, but eating too much fat can make us more likely to put on weight. Eating foods that are high in saturated fat increases the risk of developing heart disease by raising your cholesterol levels. Oily fish contain ‘omega 3 fatty acids’, which are good for your heart and vitamin D which is important for healthy bones. You should aim to eat at least two portions of fish a week, one of which should be oily. Vitamin D is also found in fortified cereals and soft spreads such as margarine. If you do not eat any of these foods, or you rarely get any sunshine you should consider taking a daily supplement.

Base your meals on foods that are high in starch and fibre, such as wholemeal bread, pasta, rice, cereals and potatoes. Oats, fruits and vegetables, pulses, such as kidney, butter or baked beans are all good sources of fibre. Eating fibre rich foods and drinking plenty of fluid – around 6 to 8 glasses throughout the day – can help prevent constipation, which also reduces the risk of some common disorders in the intestine.

Have some protein such as meat, eggs, pulses (peas, beans and lentils) and fish every day. Many of these protein rich foods also include iron, which is important to prevent anaemia. Other foods that contain iron include bread, dark green vegetables and fortified breakfast cereals. Because having (more than 1.5mg per day) might increase the risk of bone fracture you should avoid taking any supplements that contain vitamin A, including fish oils which have a high content.

Information from Age Concern/Age UK leaflet ‘Eat well‚ age well’. To order contact Age Concern 0800 00 99 66.

The Complete Home Delivery Service At Oakhouse Foods we provide great quality home delivered meals and groceries at affordable prices.

With free regular deliveries throughout Cornwall and a range of over 300 frozen dishes, we offer a friendly and accessible

service for those who find it hard to shop or cook for themselves.

Every meal in our range is completely free from artificial colours, hydrogenated fats and MSG so you know your clients are in good hands.

Please send me: n Oakhouse Foods brochures (amount) n Oakhouse Foods audio brochures (amount)

more information about your grocery service Please contact me to arrange a food demonstration

n n

RCGDec09

Name: .........................................................................................................................................

Organisation:..............................................................................................................................

Strip2 15/5/07 11:59 Page 1 Address: .....................................................................................................................................

Please send coupon to:

Oakhouse Foods Pitts Cleave, Tavistock, ......................................................................Postcode: .............................................................

Devon Phone number: ......................................

M O V I N G I N T Oemail: A ...................................................................

C A R E H O M E – A D V I C E A N D I PL19 N F O 0PW R M AT I O N

38

Quality

food

for

Our grocery range offers over 300 household essentials from jars of coffee to washing powder, all clearly listed in a simple leaflet.

For more information call us on the number below or return the coupon to us.

independent

living

✆ 0845 257 1132 0800 99 88 33

oakhousefoods.co.uk

Over 175 delicious dishes & desserts • From as little as £2.15 • Low fat, moderate salt, gluten free and vegetarian options • Every meal can be cooked in minutes • Eat what you fancy when you want • Balanced, nutritious and tasty • Frozen from fresh to capture the goodness • Delivered free to your door

Seafood Salmon

“

Our dishes are as delicious as they are nutritious

”

Phil Rimmer Head Chef

Strawberry Tarte

Call us for your free 50 page menu

“

0800 773 773

Rain or shine, we deliver to your door for free

or visit www.wiltshirefarmfoods.com

”

Roger Brooks Delivery Driver

LP08

Providers in Cornwall Age Concern St Just & Pendeen

Penzance 01736 788265

Atlantis Care Home

Polperro 01503 272243

Averlea

Polgooth, St Austell 01726 66892

Cedar Grange

Launceston 01566 773049

Eats Cafe

Launceston 01566 773363

Hartley Home Care

Camelford 01840 213040

Hillsborough Domiciliary Care

Callington 01579 383138

Oakhouse Foods

St Margarets Nursing Home

Tavistock 0845 257 1132

Fraddon 01726 861487

Pendrea Homecare

Supreme Cuisine

Trewiston Lodge

St Minver, Wadebridge 01208 863488

Bodmin 01208 74338

Liskeard 01579 347346

Pen Inney

Tamara Residential Home

0800 773 773

Torcare Ltd.

Womens Royal Voluntary Service (W.R.V.S)

Launceston 01566 782318

Penhellis Community Strip2 15/5/07 11:59 Care PageLtd 1 Helston 01326 572626

Torpoint 01752 815725 Torpoint 01752 813677

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Wiltshire Farm Foods

Redruth 01209 218179 0800 99 88 33

39

Meal Provision

Wiltshire Farm Foods where people care about food – and you

Learning Disabilities Included is information about life enhancing opportunities for training in Cornwall. Information on accessing service and listings for learning Disability providers, supported living and Care Homes.

Learning Disability

Social Work Taskforce Report

Cornwall’s Services for Adults with Learning Disabilities are based on the four principles set out in the Government’s White Paper - Valuing People: Rights, Independence, Choice and Inclusion. We ensure that our staff follow the values written in Our Promises To You:

Recent days have been important for the Social Work profession. The government’s long awaiting Social Work Taskforce Final Report was published in early December. The Report has a range of recommendations that seek to improve the profession and to promote a more positive identity and image with the public. Many of us see at first hand the excellent work that Social Workers do and witness the real and positive differences they make in changing peoples lives for the better, often in circumstances where people most need help. Hopefully, it is this positive and optimistic view of Social Work that will be better promoted rather than just the blame when something goes tragically wrong. To do this, the Report recognises the vital role that training institutions, County Councils (as the major employers of Social Workers)as well as Social Workers themselves have in improving standards. The government have fully endorsed the Report and, I think, it’s positive outlook for the future.

We will support you as an equal person We will always be kind to you We will make sure you have the help you need We will support you to make choices

We will listen to you If you are not happy, we try to make things better LD Services assesses need, care plans and organises services for Adults with Learning Disabilities. In order to determine whether or not a person is eligible for any of our Services, it is first necessary for a Community Care Assessment to be carried out. To arrange an assessment or to find out Page more1 call Learning Strip2 15/5/07 11:59 Disabilities Service call 01823 423126/7.

40

Tom Hunter, Lead For Social Work.

Team Manager, Learning Disability Team Cornwall Adult Care & Support

ARC ARC is a membership organisation, which supports Learning Disability service providers to promote real change. Our members run daytime and leisure activities, support to people in their own homes, residential services, training for employment, special schools and colleges, staff

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

If you would like to find out more about what ARC does in Cornwall or to book a place at a branch meeting contact Rod Landman on: 01237 441 786 or rod.landman@arcuk.org.uk. www.arcuk.org.uk.

Learning Disabilities

training and information and advice.

ARC’s vision is to achieve excellence through diversity of provision for people with a learning disability. It achieves this vision by: • campaigning on behalf of members • promoting best practice in services • providing information and support to members

Person Centred Planning Home

Hobbies & Leisure

Health Travel

Friends, Family & Partners

Work

Learning Disability Care Homes Mental Health

Number of places

Learning Disability Care Homes in West Cornwall 22-25 Trevean Gardens

Saeeda

11

Penzance TR18 4JD 01736 361369

Chy An Towans

11

Hayle TR27 5BJ 01736 754152

Highdowns Res Home

5

Penwith Respite Care Limited

Penzance TR18 3PN 01736 330638

Ponsandane

St Austell PL26 7UG 01726 823853

Station Villa

Menna House

13

Truro TR2 4HA 01726 883478

The Coach House

9

Myrtle Cottage

Penzance TR20 8UR 01736 332133

Par PL24 2NJ 01726 813806

Trewithen House

5

Penrose Farm

58

7

St Agnes TR5 0ST 01872 552237

10

Carrick

Truro TR3 6EU 01872 864657

Copper Beeches Lodge Care

13

Richmond House

Kernou

Ridgewood Lodge

5

Camborne TR14 8DQ 01209 714032 5 Rosedene Strip2 15/5/07

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Camborne TR14 8BE 01209 714238

8

Porthtowan TR4 8AE 01209 890386

Lowena Hostel

25

Truro TR1 1JX 01872270013

Lowenva

6

Philiphaugh

32

St Columb Mjr TR9 6BX 01637 880520

Sansigra

8

Truro TR4 9HN 01872 540363

Springfield House

5

Perranporth TR6 0JA 01872 573538 20

Truro TR4 9BW 01872 263355

St Austell PL25 5JJ 01726 74024

Penzance TR18 3ET 01736 331005

5

Goonhavern TR4 9QF 01326 371000

St Erme

5

Penzance TR18 3LT 01736 330063 5

5

Hayle TR27 4NG 01736 755251

Bawden Manor Farm

Penzance TR18 3HB 01736 331008

12

Redruth TR15 1JY 01209 215029

Learning Disability Care Homes in Central Cornwall

5

Sensory Impairment

Melbourne House

8

9

Helston TR13 0AZ 01326 371000

Lyndhurst

Physical Disability

Camborne TR14 9LP 01326 371000

Camborne TR14 9PD 01209 832261

Huthnance Park

Old Age

6

St Austell PL26 8YT 01726 850823

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Sunnydene

8

Lostwithiel PL22 0HB 01208 872602

Tarrant House

7

Perranporth TR6 0JB 01872 572214

The Gables

10

Goonhavern TR4 9QD 01872 571030

The Nak Centre

6

Truro TR4 9EA 01872 241878 0800 99 88 33

41

Learning Disability Care Homes Mental Health

Number of places

Old Age

Physical Disability

Sensory Impairment

excellence in care

The Swallowcourt Group Care Homes

www.swallowcourt.com The Poldhu, Poldhu Cove, Mullion, Helston, Cornwall TR12 7JB T: 01326 240500 F: 01326 241658 E: info@swallowcourt.com FINALIST

2005

Best Development Specialist Care FINALIST 2006

The Willows

3

Learning Disability Care Homes in East Cornwall

Truro TR3 6HE 01872 865588

Tramways Corner

8

Newquay TR7 1DX 01637 872049

Tregarne

10

St Austell PL25 5QE 01726 72429

Trelawney

6

St Austell PL25 4HL 01726 69735

Trelowen

7

St Austell PL25 5AT 01726 65366

Treseder House

Truro TR1 1BP 01872 274172

Tresleigh

St Austell PL25 5HE 01726 67056 8

St Mawes TR2 5AE 01326 270570

Woodside Farmhouse

5

St Austell PL25 5SW 01726 77401 8 ZionStrip2 House 15/5/07

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St Agnes TR5 0XS 01872 552650

42

Athelstan House

42

Bodmin PL31 2AE 01208 72713

Boisdale House

14

Saltash PL12 6BE 01752 846822 46

6

Launceston PL15 7EU 01566 779805

5

Waterloo House

8

Wadebridge PL27 7NX 01208 815665

Chy Keres

Truro TR2 4DU 01726 883431

Trevean

Armadale

Launceston PL15 7PU 01566 86230

5

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8

Launceston PL15 9JE 01566 775943

Roseacre

22

Torpoint PL11 3DX 01503 230256

Bowden Derra Park

8

Penlea

Cromarty House

6

Bodmin PL31 2AF 01208 78607

Helebridge House (2006)

6

Bude EX23 0JB 01288 361310

New Witheven

8

Bude EX23 0BX 01566 781285

Penkelly House

6

Saltash PL12 6BE 01752 840458

Rosewood House

12

Polyphant PL157PU 01566 86230

Roslyn House

8

Wadebridge PL27 7DS 01208 815489

St Bridget`s

5

Bodmin PL31 1AG 01208 78170

St Teath Site

10

Bodmin PL30 3LQ 01208 851462

The Garden House

12

Launceston PL15 7PU 01566 86230

Trevanion House Holidays Ltd

14

Wadebridge PL27 7PA 01208 814903

Trezela

8

Wadebridge PL27 6AD 01208 813756

Udal Garth

8

Woodlands

5

Torpoint PL11 2DH 01752 815999 Gunnislake PL18 9ED 01822 832451

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

SWAPS is a registered charity delivering Shared Lives services (formerly adult placements) across Cornwall, Plymouth, Devon and Torbay.

SWAPS provides a range of long term and short break services to people with a variety of support needs.

Support is provided by an approved provider, mostly in their own home, but also in the person’s own home if needed. Short breaks can be a few hours or a week or two. The service is individual and person centred.

SWAPS is a three star excellent service registered with the Care Quality Commission.

If you would like to know more or to make a referral you can phone the Cornwall office on 01209 891888, look at our website www.swaps.org.uk or write to Sally Crombie at SWAPS, Trewellard Farm, Wheal Rose, Scorrier, Redruth, TR16 5DH.

Rightnurse Care Services Providers of specialist community care

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of

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Supp

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C i rc l e

a re

Yo

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or

NAS champion the rights and interests of all people with autism and aim to provide individuals with autism and their families with help, support and services that they can access, trust and rely upon and which can make a positive difference to their lives. The South West Regional team; • works with NAS branches to provide support and advice • works with the statutory, voluntary and independent sectors to improve the lives of people affected by autism in the South West • organises regional conventions and events • delivers a range of services for people with autism across the region • deliver autism awareness sessions and training Autism Helpline 0845 070 4004

Supporting and caring for people with special needs Enabling individuals to take control of their lives

S e r vi ce

s

ACCREDITED PREFERRED PROVIDER

01872 274120 29A Lemon Street, Truro, Cornwall, TR1 2LS

Learning Disability Care Providers Able Community Care NR14 8TZ 01503 230436

Hillcrest Kernow TR1 2AA 01872 278807

Nursefinders Ltd TR1 2PN 01872 270999

SeeAbility EX14 1HL 01404 46936

At Home Pendennis Care EX2 8NL 01208 77577

Home Farm Trust Dom Care PL27 6HB 01208 815614

Pinnacle TQ1 2AL 01803 292281

Stayathome Ltd TR2 5NB 01872 580264

Brandon Trust PL31 1RB 01208 72142

Lifeways Community Care PL21 9EF 01752 691 122

Prospects TR16 5AW 01209 212110

Taylors of Grampound Ltd TR2 4TB 01726 884402

Calton House LTD TR14 8AZ 01209 611888

Mencap Support Service PL31 2DG 01566 772299

The Regard Partnership PL12 6LH 07912 540424

United Response TR4 9LD 07989 479262

Rightnurse Care Services TR1 2LS 01872 274120

Valuing Independence PL3 4BB 01752 659298

My Choice Homecare Services NAS (National Autistic Society) BS34 7BD 0117 9748400 TR9 4LD 01208 79413 The D.O.V.E Project TR14 8DY 01209 612494

Newcross Healthcare Solutions TR1 2LS : 01872 222525

Robert Owen Communities PL14 4ER 01803 868550

European Lifestyles PL25 3EF 01726 72668

Next Generation Staffing Group PL1 3AB 01252 669990

Scope Inclusion Team PL12 6LE 01752 840059

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43

Learning Disabilities

The National Autistic Society The South West Regional Team

Mental Health One in four people suffer from mental health problems a year, depression and anxiety are the most common. Help and support is available for all types of mental health problems.

National Dementia Strategy

Alzheimer’s Society

Launched on 3rd February 2009 to transform the quality of dementia care, including improved community personal support services and domiciliary care services.

The strategy aims to develop services for people with dementia and their carers that are fit for the 21st century, with services that meet the needs of everyone, regardless of age ethnic group or social status.

The strategy is designed for: • People with dementia • Carers • Health and social care professionals • Anyone affected by dementia Get high-quality care and an equal quality of care, are involved in decisions about their care To find out more about the National Dementia Strategy visit www.dh.gov.uk/dementia or call 0300 123 1002

The Alzheimer’s Society is the UK’s leading care and research charity for people with or affected by dementia.

Alzheimer’s Society is a membership organisation, which works to improve the quality of life of people affected by dementia. In over 250 locations across the UK, Alzheimer’s Society staff and volunteers work together to provide help and information to people affected by dementia in their communities. Our branch services include day care and home care for people with dementia, as well as support and befriending services to help partners and families cope with the demands of caring. For your nearest Alzheimer’s Society Branch you can call the national helpline on 0845 300 0336 or visit us at www.alzheimers.org.uk

Integrated Care Pilots (PCT) The projects, designed to improve services for people with dementia and mental health problems, are two of only sixteen Integrated Care Pilots from across the country, and they will be showing how health and social care services can join together to improve the quality of care people receive.

The Newquay Pilot is designed to simplify access to all types of dementia services in Newquay.

The pilot includes establishing a GP-led memory clinic and ensuring that every patient diagnosed is assigned a practice-based key worker to provide continuity of care from diagnosis until end of life.

The project will increase the number of people receiving an early diagnosis, reduce admissions to hospitals and care homes Strip2 15/5/07 11:59 Pageand 1 see people living independently for longer.

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The North Cornwall Pilot involves ten GP practices in the area working together to integrate Mental Health community teams, based in a rural location, with a single point of access from GP practices. It will integrate Mental Health acute and social services.

John Ingle GP Dementia specialist at Narrowcliff Surgery said, “We are delighted to have had our initiative in this area recognised. Dementia is a condition that we believe has been traditionally under-diagnosed and consequently some patients and their carers have missed out on appropriate care and support. We have focussed significant efforts around Dementia and this recognition gives us the encouragement to continue our work in this important area.”

Contact www.integratedcare@dh.gsi.gov.uk

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

SANEline

The Dementia Gateway is a new website on the Social Care Institute for Excellence’s (SCIE) website. The Gateway comprises a comprehensive set of resources on dementia aimed at staff, managers, carers, commissioners and people with dementia.

The goal of the Gateway is to increase good practice in care homes and within domiciliary care, and in turn to improve the lives of people living with dementia. The website contains practical tips, tools and activities on key areas in an accessible and user-friendly format. Visitors can check for quick updates, or look in detail at dementia issues and the site also includes free e-learning programmes, developed in conjunction with the Alzheimer’s Society Sections of the site include: • Getting to know a person with dementia • Eating well for health and enjoyment • Tackling difficult situations • Keeping active and occupied • Making living places safe and enjoyable In addition, the site offers access to a series of new films developed by SCIE for its Social Care TV service. These films cover dementia and other relevant topics such as nutrition and personalisation. wwwwebteam@scie.org.uk 02070896840

SANE is a charity set up in 1986 concerned with all mental illnesses including depression and manic depression, schizophrenia, anxiety, obsessions, phobias, as well as alcohol and drug addiction, and more.

The three main objectives: • To raise awareness and respect for people and their families with mental illness, improve education and training, and secure better services.

• To undertake research into the causes of serious mental illness.

• To provide information and emotional support to those experiencing mental health problems, their families and carers through SANEline.

The confidential SANEline number is 0845 767 8000, lines are open 6pm to 11pm every day, calls are charged at local rate. Help includes practical information, crisis care and emotional support to anybody affected by mental health problems, including family and carers.

Every year, around 1 in 4 people experience common mental health problems such as: • Low mood and depression • Stress, anxiety, worry, phobias and panic • Problems after trauma • Obsessive - compulsive disorder Outlook South West provides psychological therapies for all the common difficulties listed above. The service is provided to all GP surgeries across Cornwall & the Isles of Scilly.

With around 100 trained therapists throughout the county, they provide a range of useful options including; self-help resources, advice about other resources and organisations, or planned sessions with a psychological wellbeing practitioner, cognitive behavioural therapist or counsellor. As well as delivering primary care services for Cornwall & the Isles of Scilly, Outlook South West operates a multitude of additional projects, which include Stress Buster courses (educational support on coping with and managing stress), the Brighter Outlook programme (for people with Seasonal Affective Disorder) and Dementia Carer Training (information, help and advice for people who care for loved ones with dementia).

Part of Outlook South West’s Brighter Outlook programme involves offering light therapy to people with Seasonal Affective Disorder.

To access Outlook South West services simply contact your GP or self refer by calling them direct on 01208 15/5/07 11:59 Page 1 871414. For more information and self help advice: email enq@outlooksw.co.uk or visit www.outlooksw.co.uk.

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0800 99 88 33

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Mental Health

0845 767 8000

The Dementia Gateway

Disabilities

Disabilities Information about Disability Cornwall and listings are provided for wheel chair provision. For physical disabilities in care homes please see our care homes section page 23.

Employment for disabled people Around one in five people of working age have a disability or long term health condition and over one million disabled people want to work but don’t have a job. Pluss offers disabled people a wide range of services to help them train for, find and keep work.

Having a job offers much more than just an income. It offers independence, dignity and self esteem. At Pluss, we believe this opportunity should be available to everyone and offer a full range of services designed to meet an individual’s needs and readiness to work. We currently support over 2,000 people to develop their skills, find and keep work. Our services include the following: Training and learning: We offer information and advice, and will help you put together a development plan for learning and work. We also deliver a wide range of courses to help you achieve nationally recognised qualifications.

Work experience: We will help you build your confidence, self esteem and find work experience

in a job of your choice. This gives you the opportunity to try new things, identify any support needs and build on your skills.

Job search: We get to know you and your skills, strengths and aspirations. We then set about matching you to the right job with the right employer. We offer you support with your job search, practise interviews and liaise with employers on your behalf.

In work support: Once you are in work we offer ongoing support, including job coaching, training, funding for equipment and regular contact. You will get as much support as you need because it’s your choice and your job.

Advice for your employer: We will work with you and your employer to discuss any support or reasonable adjustments you may need.

For more information and a chat, contact us on 0800 91 777 92 or email working@pluss.org.uk or visit our website at www.pluss.org.uk

Disabled Facilities Grant

Hearing problems

If you are disabled or lack mobility, a meanstested grant may be available for adaptations to your home to enable you to continue to live there. The first stage is to contact Adult Care and Support, who will arrange for an occupational therapist to visit and assess you. They will recommend the type of adaptation that would be suitable, and how urgent it is. Please note that the length of time it takes to complete the adaptations process can vary considerably.

Contact local Adult Support office Strip2Your 15/5/07 11:59 Care Page and 1 0300 1234 131

There are a number of organisations providing specialist services to people who are deaf or hard of hearing. Cornwall Council Adult Care and Support can also provide services and advice on equipment to help people with hearing difficulties.

46

Cornwall Deaf Association, Units 3 & 4 Quay Mews, Quay Street, Truro 01872 225 868 Textphone 01872 263 664

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Disability Cornwall aims to be the voice of disabled people in Cornwall and will challenge discrimination and inequalities and at the same time promote examples of good practice.

This is achieved through managing a portfolio of projects & services and the development of partnerships to deliver services around access audits & advice, and training in both DDA & Disability Equality, as well as Cornwall’s Diversity Toolkit.

This innovative document aims to help eliminate discrimination in the workplace along all seven of the equality strands (race,

disability, age, faith, gender, transgender & sexual orientation).

Disability Cornwall provides consultancy services in connection with policy review and the provision of consumer audits or ‘mystery shoppers’. In addition, the DC100 comprises 100 Disability Cornwall members willing to be consulted for their views and experiences through e-based simple surveys. This type of consultation feedback can then be used to raise awareness and affect positive change.

We produce Discover, Cornwall’s only disability aware lifestyle

magazine covering human interest stories, news, sport, services available etc.

We hold conferences, workshops and meetings according to need.

The DIAL service (see below). Our trained Welfare Rights Advisers can provide information, support and advocacy to disabled people, their families, carers or those working In the sector and will answer any disability related enquiry or signpost to the relevant service.

Call our fully qualified Welfare Rights Advisers for friendly, independent, confidential and impartial advice

10am - 3pm Monday to Friday

Wheelchair Provision Cornwall Mobility Centre, Truro 01872 254920

Launceston Mobility, Launceston, 01566 774030 www.launcestonmobility.co.uk

Horizon Mobility Ltd, Penryn, 0870 458 1500

Mobility Scooters, Portreath, 01209 842700

H.S.C Mobility, Hayle, 01736 755927 www.hsc-mobility.co.uk

Pro Mobility Ltd, Helston, 01326 569494 www.promobility.co.uk

Fax: 01736 759212 E: dial@disabilitycornwall.org.uk Minicom: 01736 759500

For individuals, their families, carers & professionals

Are you receiving all the benefits you are entitled to?

Concerned about service cuts in health & social care?

Are you getting the support you need?

DIAL is part of Disability Cornwall.

Registered Charity No. 1064350

Tremorvah Industries, Truro, 01872 324340 www.tremorvah.co.uk

62540377.INDD 1

ROUGHGUIDES

The Guide to Getting Out!

The new Rough Guide to Accessible Britain contains details of over 175 of the UK’s best attractions catering for disabled people. Now THE ROUGH GUIDE to in its second year, Accessible the Rough Guide to Accessible Britain was Britain Fully revised and updated second edition compiled by an army of disabled writers across the country, as well as readers of the first edition of the guide who answered a call from the publishers to give details of their favourite days out. It includes Strip2 15/5/07 and 11:59 Page 1 more hidden off-the-beaten track attractions, and features additional ideas such as bars and

restaurants to make the most of a day out.

Highlights of the new edition of the Rough Guide to Accessible Britain include: • Over 175 attractions and ideas for days out covered, including festivals, markets, bars, restaurants, sports arenas and events that are disability friendly.

• Reader Reviews by readers of the first edition of the Rough Guide to Accessible Britain.

• Things Not To Miss section highlighting the top five attractions in categories such as free, heritage, hidden, families and outdoors.

• Listings of useful organisations to make getting out and about even easier.

The book is FREE to Blue Badge holders by calling 0800 953 7070 or visiting www. accessibleguide.co.uk –not available in the shops.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

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Disabilities

Disability Cornwall

Denise 62540377 Disability Cornwall CG WB CM 22/3 10 x 3 CD

Terr CD10 Source 0276 Rep Lorna Cooper Reps Cors Denise 20/3 11:45

Day & Respite Care Listings below include Day Care and Respite Centres throughout Cornwall. Some homecare agencies (page 33) and care homes (page 23) also provide these services.

Day Services

Respite Care

Day Services offer help and support to older people and to people with disabilities. They offer social contact and stimulating activities for people who are finding difficulty living at home. Day care also enables carers to have a break from their caring. Centres are run by local authorities, the NHS, voluntary organisations and commercial businesses such as care homes (see page 14).

Day Services offer care for adults with physical and/or learning disabilities and people recovering from mental illness. Day Services aim to give them the skills they need to live as independently as possible. Most are run by the Adult Services department and are for people who have been assessed as needing this kind of help.

Caring for someone at home may sometimes feel like having a full time job and you might feel that you need to take a break from time to time.

Respite Care for the person you look after may give you the opportunity to do just that. It may be possible to admit them to a residential or nursing home for a short period of time, giving you time at home or perhaps enabling you to take a holiday away.

You may also like regular short breaks for a few hours to pursue a hobby, to take time for yourself, or perhaps just a good nightâ&#x20AC;&#x2122;s sleep. There are a range of services that can provide trained people to look after the person you care for just such purposes, during the day or night.

For further information on accessing services see page 7 for Adult Care and Support or page 13 for PALS. Alternatively call the single access number 0300 1234 131 Learning Disability

Day Care

Dementia

Physical Disability

Sensory Impairment

Outdoor Activity

Hydrotherapy

Old Age

Mental Health

Respite Care

Day & Respite Care in West Cornwall

Carleen Community Church Care Centre

Day centre for those seeking companionship and break from isolation.

Helston TR13 9NP 01736 763604

Age Concern - St. Ives

St. Ives TR26 2DY 01736 798182

Courtlands

Age Concern - St. Just and Pendeen

Penzance TR20 9PN 01736 710476

Harbour House

Portreath TR16 4LW 01209 843276

Headlands

St Ives TR26 2NT 01736 795769

Holifield Farm Project

Gweek, TR12 6UL, 01326 221017

John Daniel Centre

Meals, senior social club, bingo.

Penzance TR19 7LJ 01736 788265

Drym Valley centre

Camborne TR14 0NU 01736 850707

Blackwood

Kehelland Horticultural Centre

Duchy College - West Cornwall Centre

Camborne TR14 0DD 01209 718 975

Camborne TR14 8BA 01209 713498

Camborne TR14 0AB 01209 722100

Bellair Day Centre

Penzance TR18 4TA 01736 72583

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Camborne TR14 7QE 01209 613006

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Frank Johns Centre Hayle 01736 754 545

Penzance 01736 368 531

Murdoch and Trevithick Redruth 01209 718 975

Old Manor House

Penzance TR18 4DW 01736 363742

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Chy Koes

Age Concern - Tregadillet

Bude 01288 356 235

St Austell 01726 76045

Launceston PL15 7EV 01566 880066

Pengarth Day Centre

Eshcol House

Armadale Day Cen. (RETHINK)

Penzance TR18 4DA 01736 350337

Portscatho TR2 5HR 01872 580291

Wadebridge PL27 7HA 01208 815676

Penwith Respite Care Ltd Penzance 01736 330638

Fountain House Mental Health Day Resource Centre

Athelstan

Polsloe House

St Austell PL25 4SZ 0172676299

Redruth TR13 0LW 01209 215337

Gables Day Care Activity Centre

St Martin’s

Truro TR7 9QD 01872 571030

Camborne TR14 7HJ 01209 713512

St Mary’s Haven Day Care Centre

Penzance TR18 2DH 01736 367342

St Mary’s Haven Respite Centre

Penzance TR18 2DH 01736 331982

The Green

Redruth TR15 1LU 01209 215250

Tremethick House

Redruth TR15 3AL 01209 215713

Trengrouse

Lowena Hostel

Truro TR1 1JX 01872 270 013

Old Roselyon Manor

St. Blazey PL25 2DW 01726 814189

Mountford

Truro TR1 3TB 01872 274097

Penberthy

Newquay TR7 2BT 01637 873845

Redannick

Truro TR1 2JP 01872 276889

Helston TR13 8BA 01326 573382

Roswyth Mental Health Centre

Trewartha

Group activities and social support for people with mental health problems.

Newquay TR7 1BA 01637 873122

St Ives TR26 2TQ 01736 797183

Day & Respite Care in Central Cornwall

St Margarets Nursing Home Fraddon TR9 6LX 01726 861487

Age Concern Dayclub

Tregarne Hostel

Truro 01872 279279

Fowey 01872 266388

Residential short breaks for adults with a learning disability.

St Austell 01726 724 29

Age Concern Dayclub

Tremorvah Industries

Age Concern Dayclub

Bathing, chiropody, aromatherapy, outings, games and hairdressing.

Newquay TR7 1JR 01637 876150

Age Concern Dayclub

Trevern

St Austell 01872 266388

Falmouth TR11 4DD 01326 312833

Anchor Drop In Centre

Mental health resource centre.

Falmouth TR11 3PT 01326 315822

Atlantis Care Home

Polperro PL13 2JE 01503 272243

Averlea

St Austell PL26 7BP 01726 66892

Blantyre Centre

St Austell 01726 7258

Carrick Day Treatment and

Strip2 15/5/07 Therapy Centre 11:59

Emloying people with a disability in a supported environment.

Threemilestone 01872 324 340

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Trevarna

St Austell PL25 4LD 01726 75066

Wentworth

St Austell PL25 5BN 01726 72941

Woodland

St Austell PL25 4RA 01726 7290

Day & Respite Care in East Cornwall

Bodmin PL31 2AE 01208 72713

Caradon Day Centre

Liskeard PL14 4EJ 01579 347651

Carol Spinks Homecare

Saltash PL12 6JL 01752 844832

Cedar Grange

Launceston PL15 9JG 01566 773049

Chyvarhas

Callington PL17 7EF 01579 383104

Echo Centre

Liskeard PL14 6AY 01579 347 836

Eldon House

Liskeard PL11 5AJ 01579 362686

Launceston Day Centre

Launceston PL15 8EX 01566 776422

Morley Tamblyn Lodge Liskeard 01579 345 858

Priory Centre

Bodmin 01208 73623

Rowan House

Saltash PL12 4BY 01752 843843

St. Breock

Wadebridge PL27 7NN 01208 812246

St Hilary

Bude EX23 8DG 01288 352754

Torcare Ltd

Torpoint PL11 2BW 01752 813677

Torpoint Nursing Home

Torpoint PL11 2BW 01752 816323

Trelil Court Day Resource Centre

Ex-psychiatric patients and those in community who need support.

Bodmin PL31 2JW 01208 76899

Wadebridge Concern for the Aged

Wadebridge PL27 7BX 01208 812392

Westgate Centre

Launceston PL15 7AE 01566 777344

Age Concern - Bodmin Bodmin 01726 82264

Truro TR1 3JG 01872 241783 M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

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Day Care & Respite

Pathfields

Nursing Agencies Agencies are listed alphabetically in this section. For more information about services in your area or about a particular agency please contact them directly.

Nursing Agencies

Minimum Standards

Nurses agencies send nurses to visit you at home when you need specialist or medical care, usually after leaving hospital. The frequency of the visits can vary from several times a day to once a week.

About 95% of the nurses supplied by nurses agencies are provided to people in hospital or a care home. However, some nurses are provided to people in their own home.

Care Quality Commission website: www.cqc. org.uk

A set of guidelines to help providers, inspectors and service users understand the expected minimum level of service. These guidelines are not enforceable by law, but providers should abide by them. They also give service users the ability to judge care providers to ensure the correct service is employed. You could expect a nursing agency to provide a wide range of services for example: • Ad hoc, • Emergency cover, • Joint planning to manage seasonal shortages, • Bank management, • Permanent recruitment.

The NMS publication can be ordered from the Department of Health by calling 0870 155 54 55

There are two types of nurses agency. The first type simply acts as an employment or introductory agency which places self-employed nurses into employment with people who need nursing help at home. The other type of agency employs, trains and supervises its own staff.

Agencies In Cornwall Newcross Healthcare Solutions Ltd

14-15 Lemon Street, Ground Floor, Truro, TR1 2LS

01872 222525 Nursefinders 72 Lemon Street, Truro, TR1 2PN

01872 270999 Scope Inc Nurses Agency

Unit 2, Bridge Court, Kingsmill Road, Saltash, PL12 6LE

01752 840059 Trewcare Nursing & Home Care

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Trewcare House, Tregoniggie Ind Est, Bickland Water Rd, Falmouth, TR11 4SN

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

01326 375949 0800 99 88 33

End of Life

Cornwall Hospice Care runs the county’s only adult hospice service, providing specialist medical care to patients with life limiting conditions and offering practical, emotional and spiritual support to them and their families. There are a total of 24 in-patient beds, as well as day treatments and therapy services provided within the hospices and specialist medical input in hospitals and nursing homes throughout Cornwall.

The clinical team includes doctors and nurses; occupational, complementary and physiotherapists; Lymphoedema nurse specialist; social worker and bereavement counsellors, offering an all-encompassing care to improve the quality of life of patients.

Nearly 600 adults stayed at the hospices last year and there were around 2000 patient admissions for day treatments and therapies. Specialist equipment plus staff costs add up to around £5.6 million annually – Strip2 equivalent to nearly £11 a minute. Around 80 pence 15/5/07 11:59 Page 1 in every pound has to be met from public support.

Mount Edgcumbe Hospice Porthpean Road St Austell Cornwall PL26 6AB 01726 65711 St. Julia’s Hospice Foundry Hill, Hayle Cornwall TR27 4HW 01736 759070 www.cornwallhospicecare.co.uk If you wish to make a donation or fundraise please call 01726 66869

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

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Advocacy Advocacy is representation for someone who, for whatever reason, is unable to speak up for themselves. This could be support for questions, decisions, or making a complaint.

The Advocacy Directory The advocacy directory is a comprehensive online database compiled by Age Concern Cornwall signposting advocates for a wide variety of issues and situations.

Cornwall Council observed that people of all ages and groups can benefit from the help of advocates.

These advocates can give advice, support and information. With this help, some people will be able to sort out issues that are important to them on their own, others will want somebody who can take up their battles on their behalf. Since November 2003 Age Concern (Age UK) staff have worked to establish the database for the Directory and website.

Advocacy In Cornwall

Cornwall Childrens Fund

Anchor Project

Falmouth 01326 315822 Mental Health, Learning Disabilities and Special Needs

Bodmin Share

01208 79252 Young people

Breast Cancer Care

Using this website people will be able to make contact with organisations that can provide help to them and help sort out their particular needs.

People need advocacy at various times of their lives on a range of issues, not only to tackle legal matters. Advocates can help cut the red tape of bureaucracy, can help an individual to gain the attention of organisations or the media, or to find like-minded support or pressure groups.

Many of the advocates included in the directory are listed below. To access the directory directly visit www.advocacydirectory.com

ST Austell 01726 874 OOO

Cornwall Deaf Association

Truro 01326 315822

Cornwall Dyslexia Association

Perranporth 01872 274827

Cornwall Dysphasia Support - The Stroke Association

Cornwall 01736 731940

Penryn 01326 371330

Breathe Easy Cornwall - British Lung Foundation Falmouth 01326 315822

Camborne Live at Home Scheme

Camborne 01209 719062 Befriending, coffee morning, outings, advocacy, activities groups

Carer’s Break Service - Carer’s Support Worker Project Camborne 01209 613456 Mental Health

Cornwall Lupus Group

Helston 01326 565494 / 01326 290747

Cornwall Mental Health Forum

Truro 01872 261037 A voice to people with mental health problems

Cornwall People First

01736 261037 cornwallpeoplefirst.com

Cornwall Rape and Sexual Abuse Centre

01872 262100

Carer’s Link

Torpoint 01752 812743 Carers of physically, mentally or emotionally disturbed

Cornwall Support Group, National Osteoporosis Society Penryn 01326 375615

Carrick care and Repair

Truro 01872 260777 Elderly persons housing repair and adaptations

Cornwall Women’s Refuge Trust

Citizens Advice Bureau’s

Cornwall Works

See Information pages

Rape, Abuse and Violence

Cornwall 01872 225629

01872 355015 Work and Employment

Connexions Cornwall and Devon

Truro 0800 9755111 Information, advice and support to all 13 to 19 year olds

Coverack Christmas Tree Committee

Cornwall Advocacy

Cornwall 01872 242478 Provides a free independent advocacy service

DIAL Cornwall (Disability Information Advice Line)

Cornwall Blind Association

DiVA (Domestic Violence and Abuse)

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Helston 01872 242478

Penzance 01736 757500 Disability information see page 50

Truro 01872 261110

Strip2 15/5/07 11:59 Page 1 Cornwall Centre For Volunteers Liskeard

Children and Young People

01579 344818

Dreadnought Centre (The) Children and Young people

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Hayle 01736 759687

Pool 01209 218764

0800 99 88 33

OPAAL DVD - Voices for Older People’s Advocacy

Newquay 01637 873122

Enable in Cornwall Ltd.

Bodmin 01208 77711 Aged 16 - 64 with physical disability

Freshfield Service

Truro 01872 241952 Drugs and Alcohol

G.A.I.N. (Gain Acceptance In Nurturing) Counselling and Support

01872 571496

Hear Our Voice

Truro 01872 261989 11 - 25 year olds experiencing, or at risk of mental health difficulties

Huntington’s Disease Association

Camelford 01840 213004

Ileostomy and Internal Pouch Support Group 01872 277114

Truro

K2 Youth Centre

Saltash 01752 842586 Provides a free independent advocacy service

Kerrier District Council Housing Advice Centre Redruth 01209 614240 / 614180

Lizard Pathways Plus Work and Employment

Helston 01326 241644

Marie Curie Cancer Care

Cornwall 01872 260500 Provides a free independent advocacy service

Multiple Sclerosis Society Over Eaters Anonymous

Truro 01209 861417

01736 787798

OPAAL (Older People’s Advocacy Alliance)

Advocacy

Eating Disorders Group

OPAAL UK has launched a DVD called Voices for Older Peoples Advocacy. The DVD can be used to: • Introduce advocacy to older people who know nothing about it, including those who are considering whether an advocate could benefit them • Introduce advocacy to people who are considering training as citizen advocates themselves • To provide information to groups for example, with a group of social work students, a tenants association, or a neighbourhood planning group where there is a good opportunity to promote independent advocacy.

OPAAL UK are keen to ensure a wide audience for this work so do not make a charge for the DVD. However as they are hoping to further their Multi-Media work with older people they would welcome donations.

Postage and packing costs £1.50 for one DVD. If you require multiple copies please contact the administrator Jo Swinswood at jo@bjf.org.uk to obtain the correct price to meet your request. 01782 844036.

01782 844036

Patient Advice and Liaison Service (PALS) see page 52 Penhaligon’s Friends

Redruth 0845 607 1943 Bereaved Children and their carers

Penwith and Kerrier Mind Befriending Scheme 01209 714550 Mental Health, Learning Disabilities and Special Needs

Relate Cornwall

St Austell 01726 74128 Individuals and couple counseling

Scallywags

Truro 01872 242478 Children aged 3-7 who have emotional and/or behavioural difficulties

Self Direction Community Project

Penryn 01326 372444 Adults over 16 with physical, emotional and/or psychiatric disabilities.

The CareAware Advocacy Service provides a ‘one stop’ facility to answer all of your care funding questions. The Advocacy service can provide information, advice and guidance on: • Understanding social services assessment procedures • Sourcing appropriate home care services and support • Finding and selecting a suitable care home • Establishing entitlement to state benefits • Maximising support from the local authority • Paying care fees, protecting assets • Ensuring your wishes are respected and using Enduring/ Lasting Power of Attorney or equivalent 0161 707 1107 | www.careaware.co.uk

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St Austell / Bodmin / Camborne / Penzance 0800 181 033 Young People’s Advice, Information and Support

Shelter

Penryn 01326 372444 Adults over 16 with physical, emotional and/or psychiatric disabilities.

Self Direction Community Project

01209 314844 / 214844 Advice and information for anyone who is homeless or has a housing related problem

Special Parenting Service

Truro 01872 356 040 Serves Parents with learning disabilities

The Salvation Army

Truro 01872 225734 Signposting, Listening ear, Spiritual Support

Victim Support Cornwall

Redruth 0845 0567999 Serve ‘Disadvantaged’ Adult Learners

Womens Rape and Sexual Abuse Centre Bodmin 01208 77099 / 01208 79992

YMCA Cornwall Ltd.

Penzance 01736 365016 Housing and Accommodation aged 16-25 years Strip2 15/5/07 11:59 Page 1 Zebedees Truro 01872 263 860 - Support for people between 11-21 for sexuality, bullying, racism, & more

Care Advice for Older People Their Families and Carers In response to demand, four of the UK’s leading advice services have come together to launch the first ever joined up advisory service to provide through a single telephone number and website a free, independent and good quality advice and information service about housing and care options for older people, their families and carers.

FirstStop provided jointly by Help the Aged, Elderly Accommodation Counsel, Counsel and Care and NHFA Care Fees Advice will be able to deliver advice and information in the areas which most older people will need advice about: • Money and benefits • Care in any setting, from your own home to a care home • Housing options from adapting your own home or choosing retirement housing to care homes.

• Rights to help older people get the help, care and support they need when they need it 0800 377 7070 | www.firststopcareadvice.org.uk

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

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Motability

Before the introduction of the Mobility Allowance in 1976, only disabled people who could drive themselves got any government help with personal transport. It was usually in the form of a small car provided to disabled couples, to people responsible for the sole care of a disabled child and to a category called “war disabled”.

An allowance was paid to disabled people who actually owned a car. But most people were supplied with a small, blue, single-seat, three wheeled, motorised “invalid trike”, which was incapable of carrying passengers.

• Higher Rate Mobility Component of Disability Living Allowance.

• War Pensioners’ Mobility Supplement.

Around two thirds of our customers drive, but nondrivers can get a car as a passenger. Similarly, parents and carers can apply on behalf of a child aged three or older.

Today, The Motability Scheme enables disabled people to use their government funded mobility allowances to obtain a new car, powered wheelchair or scooter. Some 450,000 people currently use the Scheme and in 2006 Motability celebrated providing two million vehicles since it was set up by the government in 1977.

Some customers need extra financial help to meet their mobility needs, for example, to help towards the cost of the advance payment for a suitable car, adaptations, driving lessons or perhaps a wheelchair accessible vehicle. Every year Motability awards grants from both its own Charitable Fund and the Specialised Vehicle Fund which is administered on behalf of the government.

The Scheme is available to anyone who receives either of the following benefits, and has at least 12 months’ award length remaining when they apply:

Call 0845 456 4566 (textphone 0845 675 0009) for Motability Car Scheme or 0845 60 762 60 Motability Wheelchair/Scooter Scheme www. motability.co.uk

Customer Profile : Debbie Carter

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Debbie, from Cambridgeshire, currently drives a Chrysler Grand Voyager, her ninth car on the Motability Scheme. Motability also provided a grant to help pay for the vehicle to be adapted to enable her to drive from her wheelchair and manoeuvre using a joystick.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Alfa Romeo St. Erth Services 01209 821911 BMW / Mini Ocean Falmouth 01326 375960 Chevrolet Claude Holman Cars Ltd Blackwater018725 60561 Chrysler Carrs Truro 01726 862360 Citroen Hawkins Motors Citroen Blackwater01872 560987 P C Tonkin and Son St Austell 01726 850241 Trelawny Citroen Limited Penzance 01736362717 Daihatsu Claude Holman Cars Ltd Truro 01872 560561 Dodge Carrs Indian Queens 01726 862369 Fiat St Erth Services 01736 752028 Vospers of St Austell/ Pool 01726 874070 Ford Vospers of Truro/ Falmouth/ Penzance/ Liskeard/ St Austell/ Pool 01872 226212 Tregoning Ford Wadebridge 01208 812026 Flora Motors Ltd Helston 01326 563416 Honda Rowes Garage Ltd Truro 01872 279631 Hyundai Hawkins Motors Blackwater 01872 560987 Jeep Carrs Indian Queens/Truro 01726 862369 Kia Hawkins Motors Limited St Austell 01726828100 Land Rover RogerYoung Landrover Saltash 01752 849999 Riders Land Rover Truro 01872 263377 Mazda Vospers of Truro/ Liskeard 01872 226231 Mercedes-Benz Mercedes-Benz of Truro 01872 520900 Mitsubishi Strip2 15/5/07 11:59 Page 1 Livery Dole Falmouth 01326 211117

Nissan Town & Country Motor Centre Truro 01872540585 West End Motors Bodmin 01208 261111 Peugeot Hawkins Motors Ltd Penryn/ St Austell/ Hayle 01726 828100 Truscotts Helston/ Launceston 01326 573001 Renault Dales Newquay/ Scorrier 01872 510888 Millers Garages Ltd Falmouth 01326 373825 R & S Motors Ltd Saltash 01752 845000 Saab Riders Falmouth 01326 213399 Suzuki Dales Central Motors Ltd Newquay 01872511600 Seat Dales Central Motors Ltd Redruth 01209821144 West End Motors Bodmin 01208 261111 Skoda Carrs Indian Queens 01726862360 Falmouth Garages Ltd Penryn 01326 377246 Toyota Parklands Helston/ Newquay 01326 562211 Vauxhall PC Tonkin & Son St Austell 01726 850241 Ward Helston/Truro 01872 226500 West End Motors Bodmin Ltd 01208 261111 Evans Halshaw Saltash Ltd 01752 848411 Maynes Garage Ltd Redruth 01209 215502 Volkswagen Carrs Indian Queens 01726 862333 Helston Garage Ltd Helston 01326 555666 Volvo Riders Truro 01872 326161

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

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Motability

Dealerships in your area

Blue Badge Scheme

Cornwall Council has worked in partnership with Devon County Council, Plymouth City Council and Torbay Council to set up www.carsharecornwall.com . This website aims to maximise people’s travel options, help find potential car share matches, whilst also reducing the number of cars on the roads, cutting pollution, saving money and protecting the environment.

It only tkes a few minute to join Car Share Cornwall and its completely free! So visit www. carsharecornwall.com Or email Cornwall Council travel.awareness@cornwall.gov.uk

Shopmobility is a scheme which provides electrically powered wheelchairs, scooters and manual wheelchairs to help people who have limited mobility to shop and use the facilities/amenities of the area or shopping centre. Each ‘Shopmobility Centre’ is an independent organisation, although each centre may have more Falmouth Shopmobility, 34 Church Street, Falmouth, TR11 3EF 01326 313553 ruth@falmouth.co.uk Go! Newquay, Newquay Disabled Club Tolcarne Road, Newquay 01872 241813 info@ newquayshopmobility.co.uk www.newquayshopmobility.co.uk Penzance Shopmobility, The Light and Life Centre, Wharfside Shopping Centre, Market Jew Street, Penzance, TR18 2GB 01736 351792 simonjones@ gopenzance.com www.gopenzance.com Go! Truro, Moorfield Car Park office (by entrance to Car Park), Callenick Street, Truro, TR1 2QD 01872 241813 07966 560371 info@gotruro.co.uk Strip2 15/5/07 11:59 Page 1 www.gotruro.co.uk

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The blue badge scheme provides a national range of parking concessions for disabled people with severe mobility problems who have difficulty using public transport. You are automatically eligible to apply for a badge if you are over two years old and either: • receive the Higher Rate of the Mobility Component of the Disability Living Allowance • are registered blind • receive a War Pensioner’s Mobility Supplement You may also be eligible for a badge if you are over two years old and either: • have a permanent and sustainable disability which means you cannot walk, or which makes walking very difficult • drive a motor vehicle regularly, have a severe disability in both arms, and are unable to operate all or some types of parking meter • If you are a parent of a child who is less than two years old, you may apply for a badge for your child must be accompanied by bulky medical equipment or needs to be kept near a vehicle at all times.

The concessions provided under the scheme apply to on-street parking only. Badge holders may park for free and for as long as they need to at on-street parking meters and pay-and-display machines, unless there is a traffic sign specifying a time limit for holders of Blue Badges. Where a time limit is in force you must also display the special blue parking disc showing time of arrival.

Car/Road Tax Exemptions You may claim exemption from vehicle excise duty (road tax) if you’re receiving one of the following: • The higher rate mobility component of the Disability Living Allowance • The War Pensioner’s Mobility Supplement If you’re not the driver, you can nominate someone else (a nominee) to drive the car for you. But the car must: 1. Be registered either to you or your nominee 2. Only be used for your benefit 3. Be insured for the nominee to drive If you don’t own a car, you can nominate someone else’s vehicle but it must be used only for your purposes for example shopping or getting prescriptions.

Vehicle excise duty (road tax) exemption can only apply to one vehicle. Once you get your tax exemption status and once you have your tax exemption disc, you can apply for a refund for any whole months remaining on your existing tax disc at the day the DVLA gets your application.

For DLA exemption call 0845 712 3456 For War Pensioners Scheme call 08001692277 Information courtesy of www.disabledinfo.co.uk/

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Motability

Motability keeps Aaron on the move! for my A-Levels, so I use it all the time for getting to college and meeting with my friends. I love fishing and playing tennis and having my car means I can do all these things and not have to think about how I’ll get there - I can just get in the car and go whenever I want to.

Aaron Morgan, 19, from Hampshire, is paralysed from the waist down following a motocross accident at the age of 15.

“I’ve always been a massive fan of motor sports and would love to become a racing driver,” says Aaron.

“After the accident, there was no way I was going to give up on my dream. After passing my driving test first time, I got a brand new VW Golf through the Motability Scheme. It’s an automatic with hand controls instead of foot pedals and is great to drive.

“My Motability car means I can live an independent life. I don’t need to rely on my parents for lifts and I can come and go as I please. I’m currently studying

“Driving myself around everyday is giving me plenty of road experience which is perfect if I want to be a professional driver. I have been going to track days at Silverstone and Brands Hatch recently, and I’m hoping that next year I’ll be able to take part in the Production BMW Championship in an adapted BMW E30 Series.

I can’t drive my Motability car at racing speeds, but knowing I have it to get around is great.

“I’m really lucky as both my family and X Sport Racing give me lots of support and encouragement. I don’t know what I’ll do after college, or if I’ll end up being the next Lewis Hamilton, but I’m looking forward to racing properly and seeing what my future holds.”

Aaron was presented with the key to his Motability car recently by Her Majesty the Queen as part of Motability’s 30th anniversary celebrations.

Tremorvah

Tremorvah Industries

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-Mobility -Hiring -Stairlifts -Golf Equipment -Security -Textiles -Assistive Technology

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Tel: 01872 324340 O V I N G 324372 INTO A CARE Fax: M01872

www.tremorvah.co.uk

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H O M E Tremorvah – A D V I C E Industries, A N D I N F OThreemilestone R M AT I O N 0 8 0 0 Estate, 9 9 8 8Truro 3 3 TR4 9LD Industrial

Sheltered Housing Sheltered Housing (Retirement Housing) in Cornwall is listed in this section. It is likely that there will be a waiting list for rents and purchasing, it is advisable to contact the preferred scheme early.

Schemes and options Sheltered housing is often called retirement housing or warden-assisted housing. There are many different types of sheltered or retirement housing schemes, both to rent and to buy.

Schemes usually consist of between 15 and 40 dwellings which may be bedsitting rooms, self contained flats, bungalows or luxury apartments.

Usually they are designed with older people in mind and to mobility standards, for wheelchair access for example.

Some schemes are simply housing designed to meet the needs of older people and linked to a community alarm. But the majority of schemes have a Scheme Manager (or ‘Warden’) as well as a community alarm service. There are often communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided but a very few schemes include a restaurant, and quite a number arrange one hot meal a day. There is usually a minimum age, often 55 or 60, but occasionally 50.

Sheltered or retirement housing appeals to people who like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency.

The duties of the Scheme Manager can vary considerably between schemes. Some schemes have a resident manager and a 24 hour service, others have visiting/part time managers.

Scheme Manager (Warden) Over the last few years there have been many changes to the Scheme Manager’s duties. Most Scheme Managers are now expected to: • Manage the scheme • Summon help in an emergency.

• Build up a relationship with older people living in their schemes; giving residents information on availability and access to services and encouraging them ask for additional support from statutory Strip2to 15/5/07 11:59 Page 1 and voluntary organisations when appropriate.

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Community alarms • Offer reassurance that help is at hand if needed • By pressing a button on a pendant or pulling a cord, a message is relayed to a monitoring centre, staffed 24 hours a day • If help is needed the centre will alert relatives or friends, or contact your doctor or the emergency services.

• Other facilities Renting Most housing for rent is provided by local councils or non-profit making housing associations (often called Registered Social Landlords or RSL’s). Local councils and RSL’s generally aim to offer their housing to people in the greatest housing need, at rents which are affordable - perhaps with the help of housing benefits. The criteria that applicants are generally expected to show include: • Some degree of housing need because of the physical condition of their present home; or • Medical and/or social reasons for wanting to move, e.g. poor health, disabilities, loneliness, fear or isolation from friends & family; and • That they are not easily able, for whatever reason, to buy rather than rent; and • That (if they are not local already) they have good reason for wanting to move to the area they apply for.

In most parts of the country, councils and RSL’s recieve applications from more people than they can assist. The cost of renting will be made up of a rent plus service, a charge to cover the services provided. Service charges in the majority of ordinary sheltered or retirement schemes is in the range of £20 to £40 a week. People wanting to rent sheltered housing and who have a low income should contact local authority to check their eligibility for housing benefit.

Buying You may also consider purchasing property. Prices and types of property vary enormously. A small second-hand flat may be found for under £70,000

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Companies offering sheltered housing for rent The Abbeyfield Society Central and East Cornwall. Abbeyfield House, 53 Victoria Street, St Albans, Herts, AL1 3UW 01727 857536 Anchor Trust West Cornwall. Milestone Place, 100 Bolton Road, Bradford, BD1 4DH 08457 758595 Coastline Housing West Cornwall. 11 Basset Road, Camborne, Cornwall, TR14 8SE 08452 700720 Cornwall Council County Hall, Treyew Road, Truro, Cornwall, TR1 3AY 0300 1234161 www.housing@cornwall.gov.uk Devon & Cornwall Housing Association Central and West Cornwall. 5 Heathlands Business Park, Heathlands Road, Liskeard, Cornwall, PL14 4DH 01579 347785 Guiness Trust East Cornwall. 3rd Floor, Balliol House, Southernhay Gardens, Exeter, Devon, EX1 1NP 01392 822900 Hanover Housing Association Central And East Cornwall. Gateway House, Cornbrash Park, Bumpers Way, Chippenham, Wiltshire, SN14 6RA 01208 815073

Sheltered Housing

in parts of the country. Brand new properties cost more. Luxurious homes on sites with every amenity - swimming pools, golf courses and restaurants can cost well into six figures.

Service charges are likely to apply as will ground rent which could vary from £50 per year to £300.

Optional home care and meal services will normally be charged for separately if they are privately provided.

Information Sourced from the Elderly Accomodation Counsel (EAC). Visit www. housingcare.org, or call 020 78201343.

Cornwall

Community Foundation is the charity committed to supporting local projects in Cornwall and the Isles of Scilly that engage local people in making their communities better places to live. Our mission is to help build stronger communities by encouraging local giving.

Individuals, families, local companies and public bodies make this possible by donating and setting up funds with us. We fulfil their wishes by ensuring that the most effective and relevant projects are chosen, and they can choose how much involvement they have in the decision making process.

We use our expert local knowledge and our strong networks with partner organisations to bridge the gap between donors and the communities close to their hearts.

We offer a variety of grant programmes with new ones being added all the time and are keen to hear from anyone seeking grants. You can hold more than one grant from us from different funds. You do not need to be a registered charity to receive a grant from us but you must be a not-for-profit organisation that is benevolent, charitable or philanthropic, established to alleviate disadvantage in your local community.

CONTACT US: 01566 779333, office@cornwallfoundation.com www.cornwallfoundation.com Cornwall Community Foundation, The Orchard, Market Street, Cornwall, PL15 8AU

North Cornwall District Council Housing & Environmental Services Dept, Trevanion Road, Wadebridge, Cornwall, PL27 7NU 01208 815073 Ocean Housing Central Cornwall. Dowrglann, Stennack Road, Holmbush, St. Austell, Cornwall, PL25 3SW 01726 874450 Penwith Housing Association 67 Morrab Road, Penzance, Cornwall, TR18 3QT 01736 331799 Stonham Housing Association Strip2 15/5/07 11:59 Page 1 01726 75544 www.stonham.org.uk

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Activity & Therapy Leisure facilities, recreation, rehabilitation and attractions are there to be enjoyed by everybody, regardless of impairment or age. In addition there are holidays and leisure attractions, in Cornwall and further afield, specifically for people with disabilities.

Live your Life to the Full - Being active in body and mind is a positive choice which can help you stay healthy and happy. Some of the benefits include: • • • • •

Enjoying the company of others.

Being part of a community that will support you Feeling good about yourself Learning new skills Taking part in local activities which will keep you fit and well • Speaking up for yourself and your community • Developing skills and sharing them with others ROUGHGUIDES

Accessible Cornwall

THE ROUGH GUIDE to

Accessible Britain

Getting out and about in Cornwall is a worthwhile and rewarding experience. There is lots to do for everyone such as swimming, Cricket, Cinemas, sailing, walks, museums and theme parks.

Please see the white boxes on the opposite page for lots more accessible attractions. Please note that the establishments have stated that they are suitable or partly suitable for the disabled visitor.

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Image: Corbin O’Grady Studios

Make a Splash...

There are swimming clubs available for short term and long term disabilities, memberships available, some clubs may require certification.

See opposite page for facilities in your area.

FREE SWIMMING FOR ADULTS OVER 60!

Contact your local swimming facility to find out more. Proof of age required.

Cornwall Council will be offering free of charge swimming at local authority swimming pools to anyone over 60 years of age.

The scheme is subsidised by the Department for Culture, Media and Sport as the centrepiece of the government’s plan to ensure a lasting sporting legacy from the London 2012 Olympic Games and Paralympic Games.

Simon Blamey, a senior leisure officer, explains, “We are delighted to be able to offer those over 60 the chance to improve their health and wellbeing by participating in totally free of charge swimming sessions. I hope that Cornwall’s silver swimmers take full advantage of the offer, which will not only help them keep fit, but also provide a chance to socialise with other people with similar interests.”

Anyone over 60 who would like to take advantage of free swimming shall go along to the local authority owned leisure centre and fill in a registration form, taking a form of ID such as bus pass, passport, birth certificate or driving licence.

Once registered, you will be able to access sessions that are designated ‘general swimming sessions’ at participating pools.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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Cinemas Participating in CEA (see Free Cinema for Carers)

Leisure Centres in Cornwall 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21

Activity & Therapy

Attractions, Leisure Centres and Cinemas

Penzance Leisure Centre 01736 874744 Swim, Sports Hall, Gym St Ives L C 01736 797006 Swim, Gym 1 WTW Cinemas Truro 01872 272894 Carn Brea L C 01209 714766 Swim, Track, Sports Hall, Gym, Studio 2 WTW Cinemas Padstow 01841 532344 Helston Sports Centre 01326 563320 Swim, Gym, Aerobics, Sports Hall, Tennis 3 WTW Cinemas St. Austell 0871 2003304 Stithians Watersports 01209 614076 Swim, Surfing, Kayaking, Dance, Art 4 WTW Cinemas Wadebridge 01208 812791 Truro L C 01872 261628 Swim, Gym, Sports Hall, 5 UCI/Odeon Plymouth 0871 22 44 007 Ships & Castles 01326 212129 Fun Pool, Gym 6 VUE Plymouth 8710 240 240 Water World 01637 853828 Swim, Fun Pool, Gym, Aerobics, Soft Play 7 Plymouth Arts Centre 01752 206 114 Newquay Sports Centre 01637 875533 Gym, Sports Hall, Pitches 8 Merlin Cinemas, Phoenix, Falmouth 01326 313072 Heron Tennis Centre 01637 877555 Tennis Courts 9 Merlin Cinemas, Flora, Helston 01326 569977 Polkyth L C 01726 223344 Swim, Squash, Sports Hall, Tennis 10 Merlin Cinemas, Savoy, Penzance 01736 363330 Dragon L C 01208 75715 Swim, Tennis, Squash, Health Suite, Gym 11 Merlin Cinemas, Regal, Redruth 01209 216278 Par Sports and Recreation Ground 01726 223691 Athletics, Track 12 Merlin Cinemas, Royal, St. Ives 01736 796843 Fowey Comm. L C 01726 833931 Swim*, Sports Hall, Squash, Sun Beds, Gym Wadebridge L C 01208 814980 Swim, Sports Hall, Squash, Gym Camelford L C 01840 213188 Swim, Sports Hall, Gym, Tennis Courtroom Experience Lux Park L C 01579 342544 Pitch, Gym, Sports Hall, Squash, Tennis, Swim 01208 76616 Saltash L C 01752 840940 Swim, Gym Tintagel Castle Bodmin & Wenford Railway Phoenix L C 01566 772551 Swim, Squash, Gym, Pitch 01840 779084 0845 125 9 678 Budehaven L C 01288 353714 Sports Halls, Squash, Outdoor Pitch, Tennis Bude Splash Leisure Pool 01288 356191 Swim, Sauna 21 Crealy Great Adventure Park Jamaica Inn Dairyland Farm World Newquay Zoo

20

0870 116 3333

L C = Leisure Centre, * = Outdoor

01566 86250

Dobwalls Family Adventure Park

Pencarrow

01872 510246

01208 841369

01579 320325

01637 873342

Newquay

Lappa Valley Steam Railway

2

Holywell Bay Fun Park 0870 116 3333

Padstow Wadebridge 15

4

Lanhydrock

01208 265950

The Cornish Cyder Farm

Trerice

01872 573356

01637 875404

8 9 Newquay 10

Paradise Park & Jungle Barn

Bodmin

Liskeard

12

17

China Clay Park 01726 842457 18

Saltash

01736 753365 11

Trevarno

Tate St Ives

St Austell

01326 574274

01736 796226

11

12 2

Geevor Tin Mine

St Ives Hayle

Trengwainton

01579 351346

19

16

01637 878134

01736 788662

Cotehele

Launceston

Blue Reef

01872 510317

1 Penzance 10

13

3

01726 811911

Truro

1 6

7 56

Mount Edgcumbe 01752 822236

St Austell Brewery 01726 842457

Redruth 3 Camborne Falmouth 5 9 4 Helston

14

Eden Project

Charlestown Shipwreck Centre 01726 69897

8 7

Trelissick

World of Model Railways 01726 842457

01872 862090

01736 363148

The Hall for Cornwall 01872 262466

Lands End

0870 458 0044

Royal Cornwall Museum

Flambards 01326 573 404

The Minack Theatre 01736 810181

St Michaels Mount 01736 710507

01872 272205

Trebah

01326 250448

National Seal Sanctuary

National Maritime Museum 020 8312 6565

01326 221361

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Poldark Mine 01970 890 620

Future World @ Goonhilly

0800 679 593

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

Glendurgan 01872 862090

Pendennis Castle 01326 316594

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Activity & Therapy Wet and Well The Blue Gym project aims to promote physical and mental well being and strengthening of communities through encouraging people to get out and get active in the coastal and water environments.

The Blue Gym will act as an umbrella and a portal to the amazing range of activities that are already taking place in, on, under or around water. These range from walking on the coastal footpaths and beaches through to rock pool rambles and full immersion sports like swimming, sailing and surfing.

The NHS and PCTs will be encouraged to direct patients through the Blue Gym to activities they can take part in as an alternative or supplement to other forms of treatment.

The South West will be a test bed for the scheme especially in terms of research to prove that using the Blue Gym works! The Blue Gym will work with all organisations such as local authorities and sporting organisations to improve ease of access and engagement.

The project is based at the Peninsula Medical School and funded and supported by Natural England, the Environment Agency and the Department of Health. chris@Hines62.wanadoo.co.uk

Image: www.surfschool.co.uk

the

blue gym

scheme

Image: www.waterborneporthleven.co.uk

Green Gyms in Cornwall If gardening as a form of physical activity appeals to you or if you’re just looking for a way to connect more with the earth on a personal level, consider joining a Green Gym. Green Gyms provide a fun, socially interactive environment that offers a great way to get fit and connect with people in your community who are interested in doing something great for the planet.

BTCV is a conservation charity that runs Green Gyms, local programs whereby you are led through some warm-up exercises followed by conservation or gardening work at your own speed, with the guidance of a trained leader. Green Gyms are a great way to take care of yourself and the planet at the same time. According to BTCV’s website, “Physically active people are up to 50% less likely to suffer from a heart attack or stroke, but over 70% of us are not active enough to benefit.” You don’t need to be pumping iron all the time to 15/5/07 11:59 Page 1Geoffrey Collinge, St. Ives leadStrip2 an active lifestyle.

Contact Project Officer, Tel: 01736 756243

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Free Cinema for Carers Carers who look after a disabled person may be entitled to go to the cinema for free. The Cinema Exhibitors’ Association card (CEA) is a national scheme, however not all cinemas subscribe. To qualify for the card the person must be getting DLA and AA or registered blind, or the holder of a disabled persons rail card. Application forms are available from participating cinemas (see page 61) or can be downloaded from www.ceacard.co.uk, or by calling 0845 123 1292.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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Mental health care What is Sea Sanctuary?

A mental health charity based on-board a 43ft classic yacht ‘Leopard’, set-up to provide support with deliberate self-harm, depression and anxiety. We also offer a respite facility for up to 5 days at sea, far removed from the hustle and bustle of ordinary life.

Sea Sanctuary is suitable for young people and adults as we are keen to be as inclusive as possible. Our service is commissioned by the NHS and our treatments are evidence based. We further offer educational programmes in the subjects of communication skills and conflict resolution, anger management, team building and improving self-esteem (these are particularly suitable for young people).

We operate in and around the south coast of England.

For more information please contact us on 01326 378919 Registered Charity Number 1117038 Sea Sanctuary, Waterside House, Penryn, Cornwall, TR10 8BE, T: 01326 378919, M:07966 086856, E: joesabien@sea-sanctuary.co.uk www.sea-sanctuary.co.uk

RDA is proud to be celebrating 40 years of delivering opportunities for therapy, achievement and enjoyment to people with disabilities. Founded as a National organisation in 1969, RDA now has 500 Member Groups across the UK – together, these Groups help 23,000 people to take part in riding, carriage driving and vaulting activities.

RDA gives individuals the opportunity to: • Reach therapeutic goals • Achieve their personal ambitions • Combat social isolation • Develop life skills • Experience the outdoors • Connect with animals We recommend that you phone your Local County Chairman on 0845 450 7027 for further details on the groups in your area, volunteering or riding. Please remember that our County Chairmen

are also15/5/07 volunteers so if you can Strip2 11:59 Page 1 immediatly please do try again.

not contact them

St. George’s Natural Health Centre, Alexandra House, 17 St George’s Rd, Truro, TR1 3JD 01872 272800, www.naturaltherapycornwall. co.uk Lanner Natural Health Clinic Cleveland House The Square, Lanner, Redruth FreeDigitalPhotos.net Tel: 01209 314300, Fax: 01209 213201 healthclinic@anson-care-services.co.uk www.anson-care-services.co.uk/healthclinic.html The Hypnotherapy Clinic, Lower Venn, St. Ive, Liskeard PL14 3NB. 01579 363802 North Cornwall Hypnotherapy, St.Breward, Bodmin PL30 4LU, 0845 3951923, 0779 251 0291 www.northcornwallhypnotherapy.co.uk Camborne Complimentary Healing Centre Camborne TR14 8SH, 01209 711504, 07773 714968 Movement Solutions, Tinners Court, Back Quay, Truro TR1 2LL, 01872 241956, www.thetreatmentcentre.org

THE WALSINGHAM CLINIC Centre for Natural Medicine Osteopathy - Cranial Osteopathy Acupuncture - Homeopathy - Hypnotherapy Medial Herbalism - Counselling - Healing Rejuvanessence - Reflexology - Massage Shiatsu - Bowen - Alexander Technique Private GP services

Tel: 01872 263163 www.walsinghamclinic.com 2 Walsingham Place, Truro, TR1 2RP

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Activity & Therapy

Treatments & Therapies

Sea Sanctuary

Press Release

Spiezia launches the Made for Life Foundation 2009 Breathe out into the world that which you wish to breathe in

Spiezia has set up this foundation to provide complimentary support days for those diagnosed with cancer.

Support in form of life coaching, meditation, pampering (organic of course) and nutrition advice – with lots of laughter and care thrown in. The days will all be sponsored by Spiezia and their spa business partners.

This is in addition to the ongoing complementary therapy in two palliative care clinics in Cornwall provided by Spiezia’s Spa Development Manager.

“We know that women with cancer are all individuals, not just a statistic, and laughter and care are vital to help them pull through. The feelings which people go through when diagnosed are overwhelming and our ‘Made for Life’ campaign is about linking with our partners to provide complimentary days for women (and in the future men) who need some relaxation, friendship and laughter. Part of our ethos has always been to give something back to society and cancer is something which more and more people are facing these days. All events will be sponsored by Spiezia and our business partners.” said Amanda Barlow, Managing Director of Spiezia Organics.

Sally Read, Amanda’s business partner and a qualified Life Coach said “The feedback from the day was amazing. It was really uplifting for everyone involved. “ Further ‘Made for Life’ days are planned across the UK by Spiezia Organics in conjunction with their trading partners including Boscundle Manor Hotel, Archie Browns in Truro, St Michael’s Hotel and Spa in Falmouth, Anthyllis Spa in Edinburgh and the MediSpa in London, owned and managed by Dr Elisabeth Dancey.

For further information, visuals and interview requests with Amanda Barlow or Sally Read, the Directors of Spiezia Organics and Founders of the Made for Life Foundation, please contact Jennifer Hall-Thompson at ProActive PR on 020 8682 4785 or email proactivepr@btinternet.com www.spieziaorganics.com 0870 850 8851

Legal Services

Legal Services Carers who look after elderly family members or those who are frail, disabled or have learning difficulties face an enormous challenge to obtain from Social Services and the NHS. Experts like those from The Carers Legal Center can be of great assistance.

Lasting Powers of Attorney Anyone who faces the possibility of losing mental capacity should make a Lasting Power of Attorney. An LPA appoints someone you trust to make decisions for you. Separate LPAs may be made for both financial and for welfare matters.The process of making an LPA is quite involved because it incorporates safeguards minimising the risk of financial abuse.

Deputyship Where someone has already lost mental capacity, it is often advisable to obtain a court order so that a trusted person, called a “Deputy”, can manage that person’s finances and take decisions on their behalf. Papers are required to make an application to the Court of Protection for a Deputy.

Deprivation Of Liberty Sometimes elderly people who have lost mental capacity are required to move into Residential Homes for their own best interests. But mistakes are sometimes made, and it is believed that many people are kept in residential homes against their wishes and without sufficient justification. Since April 2009 Local Authorities have had a duty to ensure that Deprivations of Liberty are justified.

Management of Affairs If you are elderly or disabled and struggling to cope, it is ideal to have a caring adult son or daughter to look Probate after your affairs. For those who are Probate is the court’s authority; given to a person or not lucky enough to have a carer, persons to administer a deceased person’s estate. The document issued by the Probate Service is called a Grant of legal advisors can provide a good alternative. Such support mechanisms Representation. can; administer the person’s finances, ensuring that available state benefits Funding The Cost of Care are claimed, bills paid, and tax Caring for elderly and disabled people is expensive. There are several possible sources of funding. Sometimes you may returns submitted; instruct outside agencies to assist, such as tradesmen, be able to obtain all the care fully-funded by the NHS under personal carers and social workers; Continuing Care. Sometimes funds will be available from your local authority, but on a means-tested basis. Some local do everything possible to enable an elderly person to remain at home, but authority services can be provided on a discretionary basis, and others are mandatory. It may be possible to obtain funds if a move into residential care becomes inevitable; choose the best available against the value of your house through an equity release.

We will guide you through the continuing care maze but also residential home and manage the sale of the house. help you investigate other means of obtaining funding, and Strip2 15/5/07 11:59 Page 1 perhaps help you keep the house.

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Information This section includes general information and advice regarding care, further information can and should be obtained. Useful local and national contacts are also listed.

Contacting Adult Care and Support Adult Care and Support offices are open 8.45am to 5.15pm Mondays to Thursdays, and 8.45am to 4.45pm on Fridays.

West Cornwall Roscadghill Parc, Heamoor, Penzance TR18 3QX Tel: 0300 1234 131 The White House, 24 Basset Road, Camborne TR14 8SL Tel: 0300 1234 131 Central Cornwall Cathedral Close, Wilkes Walk, Truro TR1 2TE Tel: 0300 1234 131 Sedgemoor Centre, Priory Road, St Austell PL25 5AB Tel: 0300 1234 131 16 East Cornwall Hendra House, Dunheved Road, Launceston PL15 9JG Tel: 0300 1234 131 Priory House, Priory Road, Bodmin PL31 2AD Tel: 0300 1234 131 Westbourne House, West Street, Liskeard PL14 6BY Tel: 0300 1234 131 Adult Care and Support Headquarters, Old County Hall, Station Road Truro TR1 3AY Tel: 0300 1234 131 Email: adultcareandsupport@cornwall.gov.uk Our website: www.cornwall.gov.uk/adultcareandsupport General information about Cornwall Directorate Strip2Care 15/5/07 11:59 Page for Adult and Support can1 be found on the

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relevant pages of the website. In particular, you will find information on the standards of service you can expect from Adult Care and Support, under ‘The charter for people with care needs in Cornwall: Better care, higher standards’. You will also find various publications on-line, information about community care services, the blue badge scheme, links to other websites and much more..

Local and Regional Contacts Age Concern 01872 266 388 British Red Cross Lighterage Hill, Newham, Truro TR1 2XR 01872 267 950 Short-term help at home, following discharge from hospital; support & practical help to people faced with an unexpected crisis (accident or illness); transport service.

CAB (Citizens Advice Bureaux) There are CAB offices in the following towns: Penzance, Redruth, Falmouth, Truro, Newquay, St Austell, Liskeard, Saltash, Bodmin and Bude.

They can be contacted on 08444 994 188 Carers’ Support Service Cornwall Rural Community Council 2 Princes Street, Truro TR1 2ES 01872 243 531 Information and advice to carers, details of local support groups, advocacy, carers’ support, and young carers’ support throughout the county.

Cornwall Council One Stop Shops: Cornwall Council also has 22 One Stop Shops from which customers can access a range of services, including Adult Care and Support. These are located in the following locations:

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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Cornwall Partnership Trust 01208 251 300 Pensions Service for pensions advice 0845 60 60 265 Local ‘pensions surgeries’ are held across Cornwall.The helpline will be able to give you details, and other advice.

Royal Cornwall Hospitals Trust 01872 252 793

National Contacts Action on Elder Abuse 0808 808 8141 Alzheimers Society, The The UK’s leading care and research charity for people with dementia, their families and carers.

Tel: 0 20 7306 0606 Fax: 020 7306 0808 www.alzheimers. org.uk enquiries@ alzheimers.org.uk

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Arthritis Care Working with and for all people with arthritis to put them in control of their arthritis, and their lives. Tel: 0808 800 4050 CareAware A non profit making public information, advisory and advocacy service elderly care funding advice. Tel: 1 08705 134925 Fax:

0161 787 8560 Web: www.careaware.co.uk Email: enquiries@ careaware.co.uk Care Quality Commission (CQC) 03000 616161

Hearing Dogs for the Deaf Buckinghamshire Tel: 01844 348100 www.hearingdogs.org.uk Mencap The Learning Disability Helpline is a free, confidential service.

Information on anything from money and benefits to services and support groups.

Tel: 0808 808 1111 helpline@mencap.org.uk

Carers UK Prevent carers from becoming emotionally drained, and from forgetting to take care of themselves.

Tel: 020 7490 8818 Fax: 020 7490 8824 www.carersuk.org info@carersuk.org Counsel and Care National charity getting the best care and support for older people, their families and carers.

Twyman House, 16 Bonny Street, London, NW1 9PG Advise line: 0845 300 7585 Mon - Fri, 10am-12noon and 2-4pm, except Wed afternoons. www.counselandcare. org.uk advice@ counselandcare.org.uk DIAL (Disability Information Advice Line) 01736 759 500 Elderly Accommodation Council Help’s older people make informed choices about meeting their housing and care needs. EAC, 3rd Floor, 89 Albert Embankment, London SE1 7TP Tel: 020 7820 1343

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

www.eac.org.uk

Mind (National Association for Mental Health) Mind is the leading mental health charity in England and Wales.

We work to create a better life for everyone with experience of mental distress.

Tel: 020 8519 2122 Fax: 020 8522 1725 www.mind.org.uk contact@mind.org.uk National Osteoporosis Society Advice & information, support group for people with osteoporosis.

Tel: 0845 450 0230 info@nos.org.uk NHS Direct 0845 46 47 Nightlink Free phone out-ofhours listening service for emotional distress and mental health.

8pm-1pm Fri-Mon 0808 8000 306

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Information

• Bodmin, 3-5 Barn Lane • Bude, The Library • Callington, The Town Hall • Camborne, Dolcoath Avenue • Camelford, College Road • Falmouth, 34 Church Street • Fowey, The Library • Hayle, Frank Johns Centre 56 Queens Way • Helston, Isaac House, Tyacke Road • Launceston, Market House Arcade, Market St • Liskeard, Luxstowe House Greenbank Road • Looe, The Library • Newquay, Marcus Hill • Penryn, Saracen House Higher Market Street • Penzance, St Clare • Redruth - location unconfirmed at time of print • St Austell, 39 Penwinnick Road • St Ives, The Guildhall, Street-an-Pol • Saltash, The Library • Torpoint, The Library • Truro, Carrick House, Pydar Street • Wadebridge, Higher Trenant Road • Wadebridge, Trevanion Road

Parkinson’s Disease Society 0800 800 0303 www.parkinsons.org.uk Police Enquiries 08452 777444 Emergencies: 999 Stroke Association Advice & information for stroke patients & their families.

Bradley House, Harrier Way, Exeter EX2 7NY Helpline: 0845 3033100 www.stroke.org.uk southwest@stroke.org.uk

Alcohol and Drug Dependency Rehabilitation Centres

Chy Colom (Addaction Ltd) Truro 01872 262414 Dry rehab (abstinence)

Gwellheans, Redruth 01209 211825 Tamsingraham@ gwellheans.org.uk

Freshfield Service Truro 0500 241 952

Intentions - Auricular acupuncture, Narcotics Anonymous Redruth 01209 821965 Helpline: 0300 999 12 12 intentions@rainbows dcc-na@nexogroups.com end1959.fsnet.co.uk

Helplines & Advocacy

Addaction CADA Truro 01872 263001 truro@addaction.org.uk Penzance 01736 365467 penzance@addaction. org.uk Liskeard 01579 340616 liskeard@addaction.org.uk

Stressline If you’re feeling stressed because of job insecurity, redundancy, debt or financial problems, don’t wait for things to get really bad before you seek help.

Call the NHS Stressline on: 0300 123 2000 Daily, 8am-10pm

Truro 01872 354471 leanne.tarbox@ciospct. cornwall.nhs.uk

Alcoholics Anonymous (AA) 0845 769 7555 Cornwall User & Carer Forum (CUF), Redruth 01209 215000 sally.cook20@ btopenworld.com

Someone to turn to...

Frank offers advice and guidance for people with concerns on drug issues. For yourself, family member or friend, Frank is a confidential advice service available online and by phone. They can advise of the nearest offices for help and offer solutions when there seems to be no way out.

0800 77 66 00 • frank@talktofrank.com

Admiral Nursing DIRECT

The Admiral Nursing Direct Helpline, has been set up to provide people with an opportunity to talk through their worries and concerns about themselves, friends or relatives with dementia.

Lines are manned by experienced Admiral DAAT (Drug and Nurses and responds to requests for help with Alcohol Action Team) diagnosis, medication, support and care at home, professional carer support, and finance.The lines are open on Tuesdays and Thursdays between 11am and 9pm. Callers can leave messages any time and request a call back, or email questions to us direct@fordementia.org.uk.

0845 257 9406.

STARS - THE BLACKOUTS TRUST HELPING PEOPLE WITH A HELPING HAND Bereavement The STARS charity (Syncope Trust And Reflex anoxic For support following Seizures) provides information and support to people who suffer with syncope and unexplained loss of consciousness. bereavement: ContactCruse Bereavement Care Remember – help is at hand. If you or a family member suffers 01726 76100 from these symptoms – you are not alone. You can call our 24 hour dedicated helpline – 01789 450564 – and talk in For further information, Adult Care confidence to one of our dedicated and professional STARS and Support have produced a team who will listen and offer help, advice and support if ‘Directory of Death, Bereavement needed. and Trauma Support Services in Sometimes having someone to talk to – is all it takes.

Cornwall’, which is available free Remember – you are not alone. of charge from your local Adult Care and Support office 01789 450564 | www.stars.org.uk | jenni@stars.org.uk Strip2 15/5/07 11:59 Page 1 tel: 0300 1234 131.

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Equipment A wide range of specialist equipment is available to help you carry out daily living tasks, such as items for the kitchen or bathroom.

In addition, smaller items of equipment can be purchased at a range of retail outlets such as Boots the Chemist, Argos and Lakeland.

ContactYour local Adult Care and Support office 0300 1234 131 There are also a number of display centres in Cornwall where you can view and try out independent living aids. These include Tremorvah Industries, where aids are displayed in the Lifestyles Centre in a home-like setting, and Cornwall Friends Mobility Centre. The two Sight Centres in Truro and St Austell have displays of equipment specifically for people with a visual impairment, and Cornwall Deaf Association display equipment for people with a hearing impairment.

Contact: Tremorvah Industries 01872 324 340 Fax: 01872 324 372 Cornwall Mobility Centre: 01872 254 920 The Sight Centre, Truro: 01872 261 110 The Sight Centre, St Austell: 01726 291 118 Cornwall Deaf Association 01872 225868 Textphone: 01872 263 664 see and try out independent living aids. These include Tremorvah Industries, where aids are displayed in the Lifestyles Centre in a home-like setting, and Cornwall Friends Mobility Centre. The two Sight Centres in Truro and St Austell have displays of equipment specifically for people with a visual impairment.

Fuel Bills If you wish to find out about energy conservation and insulation for your home to help cut your fuel bills, Cornwall Council will give you information about the schemes which operate in your area.

ContactCornwall Council 0300 1234 100 Community Energy Plus Freephone 0800 512 012 Warmfront scheme Freephone 0800 316 2805 Handyperson’s Scheme These schemes provide help with household Strip2 15/5/07 11:59 Page 1 maintenance and repairs for people on a

limited income who lack either the mobility or confidence to tackle them.

Contact Penwith/Kerrier/ Carrick/Restormel: 0845 6031676, North Cornwall 01208 816 576, Caradon 01579 340 073 Memory Cafés A Memory Café is somewhere where people with dementia and their carers can visit to support each other and share information. The groups usually offer reminiscence-based activities. Health and social care professionals are also on hand to answer questions and offer advice in an informal setting.

Launceston Memory Café Launceston Methodist Church, Bingley Hall, Every other Saturday from 2 - 4pm Contact Cym Downing 01566 774 425 Email: launceston.memorycafe@googlemail.com Web: http://2day.ws/Launceston-Memory-Cafe/ Wadebridge Memory Café St. Breock School, WadebridgeSecond and fouth Saturdays of each month from 2.00pm - 4.00pm 01872 266 388 Bodmin Memory Café Berdekesa Court, Robartes Road, Bodmin Contact Kerry Banbury 07771 980181 Sexual Health Clinics RCH Treliske, Truro Tel: 01872 255 044 Mon & Fri 9.00am-11.30pm drop-in Wed 2.00pm-4.00pm under 25’s drop-in. Other times, appointments only. Also a Family Planning Clinic for under 25’s Wed 2pm-4pm Penzance West Cornwall Hospital, St Clare, Penzance Tel: 01872 255 044 Thurs 2pm-4.30pm drop-in. Other times appointments only. Also a Family Planning Clinic for under 25’s Thurs EMERGENCY 2pm-4pm Newquay Hospital, SERVICES St Thomas Road, Fire, Police, Newquay Tel: 01872 255 Ambulance. If you 044 Tues 9.30am-11.30 are in or near an drop-in. Other times emergency call either appointments only. of these numbers.

Plymouth Level 5, or Derriford Hospital, Plymouth You can use either Tel: 01752 763 910 number in the UK, Opening times vary from a landline or - please ring for an your mobile. When in appointment.

Europe it is well worth remembering 112.

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Information

Chat Tapes The organisation sends letters recorded onto audio cassettes to people who are housebound, older people and those with a disability.

ContactCornwall CHAT Tapes 01326 378 543 Contact Your local Adult Social Care office 0300 1234 131 ( apply to day service text)

Information and Advice Publications Adult Social Care Publications Call 01872 322532

Directory of Death, Bereavement & Trauma Support Services in Cornwall 2007

Adults: Physical Disability

Services for people with a drug or alcohol problem

Home Adaptations

ASC/37

Miscellaneous Information

Rehabilitation services for older people and people with disabilities

ASC/32

Access to personal records

ASC/17

Assessing your needs

ASC/14

Say No to Abuse Services for people with a physical disability Services for people with a sight or hearing loss

ASC5 ASC/24 ASC/22

Adults: Learning Disability Say No to Abuse

ASC5

Older People Home Adaptations

ASC/37

Extra Help at home when you leave hospital

ASC/31

Home from Hospital and Care & Response Services Rehabilitation services for older people and people with disabilities Say No to Abuse

ASC2

ASC/32 ASC5

Moving to a care home

ASC/33

Services for carers

ASC/23

Services for older people

ASC/29

Services for people with dementia

ASC/30

Review visitor scheme

ASC/35

Information for Carers Carers Information Pack

CRCC

Services for Carers

ASC/23

Information for young carers

ASC/39

Mental or Emotional Problems, and Addictions Integrated Mental Health ASC/41 Services in Cornwall and 11:59 the Strip2 15/5/07 Page 1 Isles of Scilly

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Charter for People with Care Needs in Cornwall; Better Care Higher Standards Directory of Death, Bereavement & Trauma Support Services in Cornwall 2007

ASC7

ASC/10

SSP/114

ASC/7

Direct Payments Scheme

ASC/15

Extra Help at home when you leave hospital

ASC/31

Help outside normal working hours

ASC/18

How to make a comment, compliment or complaint Review visitor scheme (for people who have moved to a residential care home) Say No to Abuse Staying Safe in Cornwall what to do in an emergency and in everyday life Services for people living with HIV and AIDS

ASC19

ASC/35 ASC/5 EP

PSS User Satisfaction Homecare survey 2006

FS20

Direct payments from social services

FS24

Disability equipment and how to get it

FS42

Finding care home accommodation

FS29

Finding help at home

FS6

Help with health costs

IS20

Local authority assessment for community care services

FS41

Local authority charging procedures for care homes

FS10

Paying for care and support at home

FS46

Paying for care in a care home if you have a partner

FS39

Planning for later life: transgender people

IS30

paying for supported accommodation

IS19

Transfer of assets and paying for care in a care home

FS40

Treatment of the former home as capital for people in care homes

FS38

NHFA Infosheets Call 0800 998833 Long Term Care Guide Care Fees Advice Application Form

SSP/111

Infosheet 1 - Choice and Interim Finance

Reports Carers Consultation Survey 2006

Continuing NHS health care, NHS funded registered nursing care and intermediate care

Omlo/ CCS Omlo/HS

Infosheet 2 - Treatment of Property Infosheet 3 - The Legal Framework Infosheet 4 - Local Authority Charging Procedures

Age Concern Resource Packs Call 0800 00 99 66

Infosheet 5 - Deprivation of Assets

Attendance Allowance and Disability Living Allowance

Infosheet 7 - Treatment of Couples

Care home closures

FS34 IS10

Carerâ&#x20AC;&#x2122;s allowance

FS55

Choice of accommodation Care homes

FS65

Infosheet 6 - Top Ten Tips

Infosheet 8 - NHS Nursing Care Infosheet 9 - Inheritance Tax Infosheet 10 - Enduring Power of Attorney

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

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Cornwall Adult Care and Support 0300 1234 131

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M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

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Safeguarding Adults

Safeguarding Adults

They always made sure you had the very best.

Now it’s their turn.

At South West Care Homes we believe we provide a level of care that is truly unique. We understand the value of the individual and appreciate how people, of all ages, value their independence and privacy.

All our homes are relaxed, feature properties where residents can live their lives how they choose, safe in the knowledge that help is on hand should they need it.

With homes throughout the South West we are the region’s leading independent provider of care for the elderly, with all our homes run by professional, passionate and caring staff.

We provide specialist services such as dementia care, disability support, as well as access to financial and legal advice.

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Kenwyn Crediton, Ashfield Exmouth, Ashley House Langport, Lake View Newton Abbot, Sunningdale House Perranporth, Manor House Plymouth, Michaelstowe Plympton, Cambrian Lodge Portishead, Beechmount Torquay, The Firs and Emily’s Witheridge Nr Tiverton.

0800 324 7007 www.southwestcarehomes.co.uk info@southwestcarehomes.co.uk

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For more information, give us a call or visit our website.

South West Care Homes, the care they deserve.

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