RightCareIndex Devon 0809 by RightCareIndex

...the Care Services Directory

Care For Devon, Plymouth and Torbay Information, advice and listings for care services

Publication 2008/09

Homecare - Nursing Agencies - Meal Provision - Motability - Disabilities Advocacy - Mental Health - Leisure & Recreation - Learning Disabilities Day Care - Care Homes - Sheltered Housing - Information and Contacts

Providing the best possible care...

Family-owned agency

Care of the elderly in their own homes. Sunshine Care is a family-owned business that provides care in the home in the South West of England. We respond to the needs of our clients 24 hrs a day, 7 days a week, allowing them the best quality of life possible. We are registered with the Commission for Social Care Inspectorate.

Live-in Care

This is for clients who need continuous care for varying lengths of time. We are able to provide you with a carer to live with you in your home.

Domiciliary Care

This is for clients who need help occasionally throughout the day or night but not continuously.

Staff Training

All staff are English speaking and go through a comprehensive 4-day induction training before working with our clients.

...in your own home in the South West SUNSHINE CARE City Business Park, Somerset Place Stoke, Plymouth, PL3 4BB Tel: 01752 242454 Fax: 01752 567850

www.sunshinecare.co.uk

enquiries@sunshinecare.co.uk

Editors Notes Welcome to RightCareIndex

Mid 2007 saw the launch of RightCareIndex - Care For Cornwall, our first printed directory of care services. At the time of launch there was a need to produce a directory offering true holistic capacity i.e. featuring more than care homes and homecare. An enhanced product. We endeavour to reflect a variety of sectors within health and social care, all within one product.

Find Care Services In Your Area with RightCareIndex Many listings in this publication are organised by districts

We aim to enable a true comprehension of information regarding care in a simple and accessible way. All information in this publication is available online on the Devon page of www.rightcareindex.com. Our sister company registered as a nursing and domiciliary care agency gives us true experience and understanding of the health and social care sector. The proprietor is a registered nurse actually engaged within the management for RightCareIndex and indeed for various committees within the sector. This understanding and comprehension gives a true and holistic knowledge for the sector be that provider or service user. This is the first edition of RightCareIndex - Care For Devon, we have worked hard to produce a publication that will link you to the right care services in your local area. In order to remain topical and local we welcome any contact and information from both the public and private sector please feel free to contact us with any useful information. I hope you will find interesting and informative articles throughout. I would like to thank all the contributors, especially persons from Devon County Council, Plymouth City Council and Torbay Care Trust.

Christine Rowberry Editor, RightCareIndex

Cover Photo Start Point, South Hams Taken by

Will15/5/07 Steer Strip2

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Page 1

All information and listings contained in this publication is available online at www.rightcareindex.com. Together with listings for homecare and care homes throughout the country. contact us by email: mail@rightcareindex.com This publication is available from Devon County Council, Torbay Care Trust and Plymouth City Council.

Devon County Council, Torbay Care Trust, and Plymouth City Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services within the publication. Devon and Plymouth Councils, Torbay Care Trust nor RightCareIndex can be held responsible for any errors or omissions regarding listings in this publication.

© RightCareIndex 2008. RightCareIndex reserves all rights for RightCareIndex titles. Reproduction of any part of this publication in any form is prohibited without prior permission from RightCareIndex. RightCareIndex has made every effort to ensure the information in this directory is accurate. The company cannot accept responsibility for any errors or omissions. RightCareIndex does not endorse or support any institution listed. Published by: RightCareIndex, 29A Lemon Street, Truro, Cornwall, TR1 2LS. Tel 0844 8009708. Publisher: Christine Rowberry. Production Manager: Geoff Muskett. Assistant Production Manager: Jenny Lucas. Editor: Christine Rowberry. Human Resources: Nadine Brace. Advertising Manager: Christine Rowberry. Senior Sales Executive: Derek Phillips. Marketing: Kevin Robins. IT Manager: Robert Rowberry.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

CONTENTS 4

Welcome from... • Devon County Council • Plymouth City Council • Torbay Care Trust

Home Care

Editorial from UKHCA Information from Age Concern Listings for all homecare providers in Devon, Plymouth and Torbay.

Home Meals Service

Delivered FREE by friendly local drivers Nursing Agencies

National Minimum Standards Nursing Agencies listed for Devon, Plymouth and Torbay. Over 270 frozen meals & desserts

to choose from

Free deliveries throughout your area

Meal Provision

Information and advice about the standards you should expect from a meal provider Editorial from Age Concern Listings for Meal Providers in Devon, Plymouth and Torbay. Picture from Oakhouse Foods

16 18

No minimum order quantity

Motability

Information from the charity Motability about The Mobility Scheme Listings for car dealerships providing Motability services in Devon, Plymouth and Torbay

Disabilities

For your free brochure call us on...

0800 074 6075

Editorial from Pluss about employment opportunities for disabled people The National Federation of Shopmobility Information services. visit www.oakhousefoods.co.uk or fill in the coupon opposite

Advocacy

Services in Devon, Plymouth and Torbay listed Information about a joint advocacy service from Living Options and Age Concern Devon.

Strip2 15/5/07 11:59 Page 1 Large format available call 0844 800 9708

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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Mental Health

SANEline support for depression Information about Dementia Admiral Nursing DIRECT Cool Recovery Care Homes for drug / alcohol dependence

Leisure & Recreation

Riding for the Disabled Carry on Gardening PHAB clubs Gateway clubs Leisure Centres Attractions in Devon, Plymouth and Torbay Editorial about Ellie’s Haven, Dream-A-Way, and the Calvert Trust

Calvert Trust, Exmoor

es about 27 e fees? ! o d e DayW Care Picture from Prospects

Learning Disabilities

Care providers and care homes for learning disabilities listed Information about Learning Disability Devon website Fulfilling lives / Short breaks services listed Ridleys in Plymouth Employment in Torbay.

me for all involved. Day Care and Respite centres listed for elderly, disabilities, learning disabilities, the advice and funding.mental health, sensory impairment Information from Age Concern.

you:

Care Fees Advice from NHFA ‘Questions to Ask When Moving into a Care Home’ advice from Age Concern See Hear Centre Listings for all Care Homes in Devon, Plymouth and Torbay, ordered alphabetically by district.

Picture from NHFA

Sheltered Housing

Information from Elderly Accommodation Counsel Listings for sheltered housing schemes which offer extra care services.

Carousel Court, Exeter

Information and Contacts

ce and information is available to all regardless of means and ver under any obligation to implement any of our CareAware DACVS Direct Payments dations.

65 4BR

Care Homes

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Third Party Top-Ups

PALS

Useful Contacts

Page 1 Information available online at www.righcareindex.com

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

A Welcome from

Devon County Council The people of Devon tell us they want to lead full and independent lives. In response, we are working hard to ensure our services promote choice and independence so that you are in control of your own services. We are working with Health and other public and community sector organisations to target those most in need of our support. The information below explains who we are and how we can help people who need our support. If you need to get further information, or would like to talk to someone about our services, please call Care Direct in the “MyDevon” Customer Services Centre on 0845 1551 007.

Are you eligible for help? Every person’s situation is unique, and we carefully consider each request for support. We use guidelines from the Department of Health called Fair Access to Care Services (FACS)*, to make sure our services are provided fairly and used to support people in the greatest need. If we think that you may need one of our services, you and/or your carer will be offered an assessment. The assessment will help us to decide whether your level of need means that you are eligible for a service. We will look at your particular difficulties and circumstance and weigh up the effect they are having on your safety and independence.

David Johnstone Director of Adult & Community Services Devon County Council

How we meet your needs. Your assessment will be carried out by a member of our staff, who could be a Social Worker, Occupational Therapist or Community Care Worker. • First we aim to help by giving you information and advice. • Then we will consider support from carers, families, friends and other organisations. • If there are no other options, and you are in need of social care and support, we may arrange shortterm help to enable you to become independent or give you time to arrange your own service. • We may arrange help so that you can live as independently as possible over the longer term. • Where you have eligible needs, we may consider the use of Direct Payments *. You may be given the money to buy your own care within agreed limits. • We aim to meet your agreed needs in the most cost effective way taking into account cultural needs.

Devon Social Care For Adults Adult & Community Services supports the social care needs of vulnerable older people and adults with disabilities. We have teams of health and social care professionals working together in hospitals and the community, combining their resources and knowledge for the benefit of our customers, the people of Devon. Our standards. We want you to receive excellent customer service. We aim to: • always put you first • make it easy for you to contact us • resolve your enquiries as quickly as possible • arrange high-quality cost-effective services Who do we help? Everyone can get information and advice from us, and many people receive further help. We help: • vulnerable older people at risk • people with physical and sensory disabilities • Strip2 people15/5/07 with learning 11:59disabilities Page 1 • carers

If you are eligible we will consider what support might help you. This could be rehabilitation, personal care, community meals, residential care, equipment, carers support and so on. * Further information is available in a factsheet. Please see overleaf. www.devon.gov.uk/socialcare

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

How to

Contact Us Care Direct You can contact Adult & Community Services via Care Direct, part of Devon County Council’s “MyDevon” Customer Service Centre. Care Direct will offer you information and advice about care and support in your home, pensions, benefits and keeping well. They will give you the information you need, or contact the right person to help you.

Disability Information Service The Disability Information Service (DIS), also part of Devon County Council’s ‘MyDevon’ Customer Service Centre is a holistic service providing information, help and support across a wide range of issues for people with disabilities, their carers and their families.

Get easy access to council information and services in Devon. Open weekdays 8am-8pm Saturdays 9am1pm. Emergencies please contact the Emergency Duty Team on 0845 6000 388 BT 0845 calls cost a maximum of 5p per minute. Other providers may vary.

Care Direct

General Enquiries

Disability Information Service

Help for older people, vulnerable adults and carers

For all other enquiries about council services

Help, care and support for disabled people

0845 155 1007

0845 155 1015

0845 155 1005

Roads and Transport

Libraries

Recycling & Waste

Road maintenance, traffic, parking, public rights of way

Enquiries about library services, renewals and your local library

For bin collection contact your borough, city, or disrict council

Children & Families

Registration

Schools & Education

Information and services for parents and families

Information and advice on registering a birth, marriage or death

Schools admissions, transport and school meals

0845 155 1004

0845 155 1013

0845 155 1001

0845 155 1012

0845 155 1010

0845 155 1019

Fax 0845 155 1003 Textphone 0845 155 1020 SMSText 077 3333 231 www.devon.gov.uk

For more information Leaflets and Factsheets In addition to our main leaflet - Social Care for Adults Explained, we have produced a series of useful free factsheets. These provide more detailed information about the services we offer and issues surrounding care. Factsheets are available from Care Direct, at your local Adult & Community Services office or on our website at: www.devon.gov.uk/factsheets Here is a list of our most requested factsheets: • (FS1) Assessment and Fair Access to Care • (FS2a) Charges for Home Care, Day Centres and Community Meals • (FS2b)Charges for Residential and Nursing Care • (FS8) Direct Payments • (FS10a) What to look for in a Care Home • (FS10b) Moving in to a Care Home

Community Directory For local health and social care information, including social and leisure activities, Day Care, Lunch Clubs and Home Delivery Services visit the Community Directory website at: www.devonline.gov.uk/community/ Devon Link Devon Link is Devon County Council’s magazine for people with physical and sensory disabilities in Devon. For more information contact Care Direct or email devonlink@devon.gov.uk.

Getting the Most Out of Life Getting the Most Out of Life is an initiative set to improve access to information and services for people over 50. For further information about this and the Strip2 15/5/07 11:59 Page 1 Senior Council for Devon visit our website at: • (FS55) Help with Meals www.devon.gov.uk/over50s • (FS79a) Equipment to Help in your Home M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N 0800 99 88 33

A Welcome from

Plymouth City Council We are working closely with our partners to make Plymouth a city that is ‘Healthy’, ‘Wealthy’, ‘Safe’ and ‘Wise’. Ultimately by 2020 we want to make Plymouth ‘one of Europe’s finest, most vibrant waterfront cities, where an outstanding quality of life is enjoyed by everyone’. To achieve this we have identified that some of our key customers are older and vulnerable people in the community. We want to provide services that enable this group of people to live full and independent lives. We are working hard to provide services that promote choice and independence so that older and vulnerable people are in control of their own lives. We work with Health and other organisations from the voluntary and community sector to ensure our services reach those most in need of our support. The information below explains who we are and how we can help people who need out support. If you need further information or would like to talk to someone about our services, please call our customer service contact centre on 01752 668000.

Clive Turner Director of Community Services

Plymouth Adult Social Care Services Adult social care is about supporting and assisting people who cannot manage alone due to severe illness, frailty, disability or vulnerability. It enables people to live as independently as possible in their own homes or with their family or friends. Most adult social care is provided by family, friends and neighbours. We are committed to promoting the independence of adults assessed as needing social care support, and to further their social and economic participation. We work with other organisations and individuals to ensure that those people in need of adult social care services and their carers are identified, given relevant information then supported in the most appropriate cost effective way. Many people’s involvement with us will be brief, caused by an accident or temporary incapacity. For some there will be more extended or even permanent periods of vulnerability requiring longer term support. However, only a minority will Strip2ongoing 15/5/07 11:59 Page 1 require professional support.

Can you get help from adult social care services? Anyone can contact us for information and advice. We have a responsibility to talk to anyone aged 18 and over who may need a social care service. People who may ask for or need our help include: • older people who are physically or mentally frail • people with a physical or sensory impairment • people with learning disabilities and / or mental health problems • people who need drug and alcohol services or who have suffered neglect or abuse • people with HIV or other blood-borne viruses • people who provide informal care to another adult • homeless people, asylum seekers or refugees How do we decide who gets a service? If you ask us for help, we will talk to you about your needs. We call this an assessment. We can either do your assessment on the telephone or we can visit you at home. We will ask you questions about your life to help us work out what needs you have, like how you cope with the tasks you have to do everyday, if you have anyone to help you and your views about how your needs should be met. To work out who gets a care service from us, we look at a number of factors that may affect how you lead your life. They are: how safe you are in your home and outside it; how you manage your daily routines such as washing, dressing and eating; how much you are able to fulfil responsibilities to your family and within your wider community; how much control you have over your life. To make sure this is done fairly, we use the national ‘Fair Access to Care Services’ guidance (see page 50). If you are assessed as having needs that are critical or substantial, we may be able to provide services to help you. If the assessment shows moderate or low needs we will direct you to relevant organisations and bodies.

Plymouth City Council Contact Centre Post: Contact Centre, Customer Services, Plymouth City Council, Plymouth PL1 2AA Phone : 01752 668000 Email : customerservices@plymouth.gov.uk

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

A Welcome from

Torbay Care Trust Torbay Care Trust is a new type of NHS organisation which has brought together health and adult social care services to help and support local people more effectively. We believe that you should be at the heart of every decision made about the support and care you receive, and that whatever your situation, you should be supported to make real decisions about your life and look creatively at the things that will help to keep you independent. Sometimes the decisions you will need to make will be difficult - we will always take time to explain all of the options available and enable you to make choices which are right for you. You may be surprised about the wide range of services which are available, such as Direct Payments which give you real control over how and where money is spent on your care, or new technologies which can help you stay at home for longer. We believe that people are not defined by the difficulties that they face and that there is no reason why getting older, or having a disability, should mean the end of your independence. We will always encourage and enable those we support to live their lives the way they want to. I hope this section of the guide is useful – if you require more information or advice, please don’t hesitate to contact our Customer Services Centre (see Contacting Adult Social Services in Torbay below).

Peter Colclough Chief Executive & Director of Adult Social Care, Torbay Care Trust

What do we do? We provide a range of support to help you, or those you care for, live with independence and dignity. From care at home, to long-term residential care, we will help you find the support which is right for your needs. Our aim is to enable you to live life as you want to, with as much or as little help as you need. Social care services include: • Domiciliary care (provided in your own home). • Day care, short-term care, residential care. • Community alarms and equipment (technology to give you and your family peace of mind). • Community meals (hot meals delivered to your home). • Direct payments (you are in direct control of your care). • Intermediate care (support following a stay in hospital, a period of serious ill health, or a fall). Strip2 15/5/07 11:59 Page 1 • Sensory disabilities (serious sight / hearing difficulties).

• •

Support for carers. Safeguarding adults – investigating abuse and neglect. Torbay Care Trust provides some of these services itself and buys others from private organisations and charities on behalf of local people. This is known as ‘commissioning’. Who is eligible for help? The Care Trust must ensure that care is provided for those who need it most. The Care Trust uses something called ‘Eligibility Criteria’, to help allocate services in the right way to the right people. This criteria is graded into four bands and ensures that those in most need receive the most support. The bands are: critical, substantial, moderate and low. Needs assessed as ‘Critical’ may include situations where someone’s safety is immediately at risk - our first priority is to ensure that people are safe and that they are not abused or neglected. Needs assessed as ‘Substantial’ may be situations where people have little control over their life and are unable to carry out some basic functions like getting dressed and preparing a meal. If you are the main carer for another person and need some support we provide and access a wide range of services, help, advice and information. For full details of this criteria, call the Customer Services Centre (details below), we will be happy to help. What happens next? When you first contact us we will ask you questions about your situation and the type of help that you think you need. Sometimes we may be able to help straight away by putting you in touch with other organisations. If we need more information about your circumstances, we will usually arrange for a member of staff to visit you in your own home to talk to you about the problems that you are having, and to agree with you the type of help you need. This is called a Community Care Assessment. We may need to talk to other people involved in your care, such as your doctor, your family or carer, to make sure that you get the help you need. If we do speak to someone else about your situation, we will ask your permission. Sensitive information will be treated in the strictest confidence. By working closely with you, we will use the information gathered to put you in control of the help, support and services that you need.

Contacting Adult Social Services In Torbay Customer Services Centre: 01803 219700 Union House, Torquay, open 8am to 6pm. Emergency Duty Team: 0845 0568032

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Homecare

ome care agencies (also known as domiciliary care) are listed alphabetically in this section district by district, however most providers do service areas larger than their district. For more information on a company please contact them directly.

UKHCA

Help At Home

member of the family or friend. Homecare is intended to help people remain as independent as possible and enables them to stay in familiar surroundings, close to their friends, family and the local community. It can be purchased from a homecare agency independently, provided directly by the local authority or purchased by social services from local homecare providers. Homecare workers are specially trained to work in people’s homes and assist with getting up and going to bed, washing and dressing, shopping, meal preparation and assisting with medication. All care workers receive basic training and many study for a vocational qualification in care and have specialist training on caring for people with learning disabilities or dementia. Homecare workers can visit for as little or as long and as often as needed, up to a ‘live-in package’. Working hours are geared to the normal daily routine from early morning to late evening. All UK-based agencies can join United Kingdom Home Care Association, the professional representative association committed to ensuring the highest standards of homecare. UKHCA can supply a free leaflet, ‘Choosing care in your home’ and details of local homecare agencies from a list of nearly 1,700 organisations that have agreed to comply with the Association’s Code of Practice. See www.ukhca. co.uk/choosingcareadvice.aspx and www.ukhca.co.uk/ memberlist.aspx or telephone 020 8288 5291 between 9am and 5pm Monday to Friday. Many organisations as listed in the following pages are UKHCA members. Strip2 15/5/07 11:59 Page 1 For further information from UKHCA, call 020 8288 5291.

It may be that you are able to live with greater independence with a few adaptations to your home. This could include widening doors for wheelchair access, or installation of equipment such as grab rails. Your local authority can arrange for an assessment from an occupational therapist to help you identify your needs. Smaller items may be free of charge, however you may be asked to contribute to larger items or adaptations. More Information: Devon Care Direct 0845 1551020 FactSheets 51, 52, 55, 79b, 299. Torbay Council 01803 208435, Leaflet TSS2. Plymouth City Council Contact Centre 01752 668000 leaflet Charges for Support at Home.

Homecare - supporting independence Homecare, also known as domiciliary care, enables people who need assistance in their personal care to remain in their own home, rather than move into a care home or care home with nursing. Sometimes homecare is temporary, after a stay in hospital, and sometimes it is needed on a longerterm basis or to supplement the care already provided by a

The first step towards getting help from Social Services is to ask your GP or to contact your local authority. The local authority are then obliged to carry out an assessment to determine your needs. If it is assessed that you require carers in your own home, your local authority can provide services directly or arrange for services from another organisation. Alternatively local authorities can make Direct Payments to you for arranging care yourself (see Direct Payments on page 50).

Help for Carers

If you help someone with washing, eating, dressing, and medication collection and taking, you are a carer. Almost 6 million people in the UK are carers, however many don’t recognise that fact and don’t receive the support they are entitled to. Carers UK are a charity set up to prevent carers from becoming emotionally drained, and from forgetting to take care of themselves. The CareLine 0808 808 7777, provides help and advice for carers. If you are a carer you may be entitled to Carers Allowance, and if you are means tested you may benefit from Carer Premium Allowance. Practical help is also available, ask your county council for an assessment. If you need a break, respite centres are available for short stays for the person you care for, or someone else can come and take over your caring duties temporarily, or permanently if desired.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

By law Adult Social Care is required to offer carers assessments, whether or not the cared for person is receiving a service from Adult & Community Services. Adult & Community Services may be able to advise you on practical solutions at home. More Information: Devon County Council FactSheets 506,600,601,602,603. Carers in Devon 01392 382331. Torbay Care Trust Signposts for Carers 01803 666620. Plymouth City Council Contact Centre 01752 668000 leaflet Are you a carer? For Carers Link in your area see Useful Links on page 51.

Bindon Care Ltd

Bindon, 32-42 Winslade Road, Sidmouth, Devon, EX10 9EX 01395 514500

Care Initiative Ltd

54 Temple Street, Sidmouth, Devon, EX10 9BQ

01395 578855

Care South [Honiton Office]

Care South, East Devon Business Centre, Heath Park Way, Heath Park, Honiton, Devon, EX14 1SF 01404 548680

Courtesy Care (Axminster)

Melody House, Chard Street, Axminster, Devon, EX13 5DL 01297 35985

Direct Home Assistance

Office 7 Unit 12/14, Dinan Way, Exmouth, EX8 4EZ

Take a Break Scheme for Carers of Adults What is the ‘Take a Break’ scheme? It is a new county wide subsidised scheme which gives carers of adults a single route to arrange day time or evening breaks from their caring responsibilities. The breaks are provided by a care worker coming to look after the cared for person so the carer can have a break. Who can use Take a Break Services? The service is available for all carers who look after an older person, or someone with a physical or sensory disability over the age of 18 years. It is not currently available for carers of adults with mental health difficulties under 65 years of age, learning disabilities or who have children with disabilities. Young carers can access the scheme if they are looking after an eligible adult. What does the Take a Break scheme offer? • It is an open access service, which means that carers will not have to go through any Health or Adult & Community Services assessments to be able to use the scheme. • Carers must be a member of their local ‘Carers Link’. These are listed in our leaflet 6 “You are a Carer” or you can call Care Direct on 0845 155 1007 who can give you their contact details. • Carers will be allocated 3 hours per week of ‘breaks services’ which can be saved and used in blocks of up to 12 hours at any one time. • The charge to the carer is a standard rate of £2.50 per hour with no requirement of a financial assessment. • The scheme will use vouchers and every voucher will be worth one hour of breaks. More Information: Devon Care Direct 0845 1551007 Factsheet 602 Take a Break Scheme for Carers of Adults.

Harcombe Valley Care Ltd.

Trusley, 3 Manstone Close, Sidmouth, Devon, EX10 9TZ 01395 513222

Helping Hands Exmouth Limited

Belvedere House, Belvedere Road, Exmouth, Devon, EX8 1QN 01395 277835

Medico Nursing & Homecare

45a The Strand, Exmouth, Devon, EX8 1AL

Windmill Court, 6 Kings Road, Honiton, Devon, EX14 1HL 01404 46936

SureCare

Harepathstead Farm, Westwood, Broadclyst, Exeter, Devon, EX5 3DF 01404 822448

The Priory Homecare Services

The Priory Homecare Services, 10 Paternoster Row, Ottery St Mary, Devon, EX11 1DP 01404 815511

Unity Community & Care Services

Bithrey House, 18 King St, Honiton, Devon, EX14 1AF 01404 548448

Homecare Agencies in Exeter

Exeter

Topsham

Allied Healthcare Group (Exeter) [DCA]

4 Providence Court, Pynes Hill, Exeter, Devon, EX2 5JL

Careplus Agency Ltd

01392 360002

01392 256161

Guardian Care Services - Advert on next page Exmouth

Honiton

1st React Healthcare

1st React Healthcare, 2 Halsdon Avenue, Exmouth, Devon, EX8 3DL 01395 268091

Active Care Partnerships Supported Living Service (Devon) Basement Office, 5 High Street, Honiton, Devon, EX14 1PR 01404 49325

Agency Assistance

01395 227386

SeeAbility Devon Support Service

2 Okehampton St, Exeter, Devon, EX4 1DW

Homecare Agencies in East Devon

01395 222757

Seaton

1 Emperor Way, Exeter Business Park, Exeter, EX1 3QF 01392 683344 www.guardiancareservices.com

Helpline Care Ltd

Exeter Business Centre, 39 Marsh Green Road West, Exeter, Devon, EX2 8PN 0845 4301999

Help Unlimited

Personnel Service Ltd, 91a Queen Street, Exeter, Devon, EX4 3RP 01392 218015

Lifeways Community Care, Exeter - Advert on page 29 Lifeways Community Care, 5 Cranmere Court, Lustleigh Close, Exeter, Devon, EX2 8PW 01392 823400 www.lifeways.co.uk

Newcare (Devon) Ltd [Exeter]

9 Drakes Avenue, Exmouth, Devon, EX8 4AB 01395 266846

Newcare Devon Ltd. [Exeter], 356 Pinhoe Road, Whipton, Exeter, Devon, EX4 8AJ 01392 460046

Agincare Ltd, Honiton

Partners In Care South West Ltd

6 Kings Court, New Street, Honiton, Devon, EX14 1HG 01404 548969 Strip2 15/5/07 Page 1 Axe Valley Home 11:59 Care Limited 3 Cross Street, Seaton, Devon, EX12 2LH 01297 24753

6 High Street, Topsham, Exeter, Devon, EX3 0EA

01392 876700

Premier Living

The Friendship Centre, Glasshouse Lane, Countess Wear, Exeter, Devon, EX2 7BU 01392 876789

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Purple Balm Ltd DCA

Insight Dynamics

Reed Community Care

Mid-Devon Domiciliary Care

8 Powderham House, Park 5 Harrier Way, Sowton Industrial Estate, Exeter, Devon, EX2 7HU 01392 350010 Suite 10, Renslade House, Bonhay Road, Exeter, Devon, EX4 3AY 01392 430690

St Sidwell’s Art Works, Tiverton Way, Tiverton, Devon, EX16 6TG 01884 255777 Alexandra Lodge, Old Road, Tiverton, Devon, EX16 4HQ 01884 243822

One To One Home Care Ltd

Sense Intervenor/Outreach Services

Sense, Providence Court, 37 Northernhay Street, Exeter, Devon, EX4 3ER 01392 666157

Greenacres, Petton Cross, Shillingford, Tiverton, Devon, EX16 9BG 01398 361403

Trenovissick Domiciliary Care Agency

Stoodleigh House, Barnstaple Cross, Crediton, Devon, EX17 2EP 01363 84089

Homecare Agencies in North Devon CARE SERVICES

Guardian Care Services are specialists in your welfare. We are committed to provide a care system that is required whenever needed. Total flexibility. Guardian Care Services supply a range of the highest quality health care and support staff to Companies in their times of need as well as providing tailored ‘Care Packages’ for individuals in a variety of environments. Our philosophy is based around providing staff that will meet the demands of any environment they attend. We offer a comprehensive Service User focused training and development programme and are committed to ensure that we supply the right staff just when you need them.

Guardian Care Services 1 Emperor Way Exeter Business Park Exeter EX1 3QF 01392 314751

Ilfracombe Barnstaple

Carrington Care Agency

The Old Coach House, 11a Boutport Street, Barnstaple, Devon, EX31 1RW 01271 344072

Cygnet Home Care

East Ashridge, Westleigh, Bideford, North Devon, EX39 4PG 01271 858271

Dome Community Care Services Ltd

Hearson House, Swimbridge, Barnstaple, Devon, EX32 0QH 01271 831222

Elite Care & Nursing Agency [DCA]

14 Silver Street, Barnstaple, North Devon, EX32 8HR

01271 346666

Hadley Care Limited

Jevington Hall, Rectory Road, Combe Martin, North Devon, EX34 0NS 01271 889152

Larkstone Supported Living Ltd

Unit 4 Moxham Court, 12 Silver Street, Barnstaple, North Devon, EX32 8HR 01271 322819

Guardian Care Services 1 Regal House Fore Street Saltash Cornwall PL12 6 JY 01752 313021

Marwood Care Limited

Jevington Hall, Rectory Road, Combe Martin, Ilfracombe, Devon, EX34 0NS 01271 335430

Northern Devon Domiciliary Care Services

Delivering care services on time every time..

Domiciliary Care Office, St George’s Road, Barnstaple, Devon, EX32 7AU 01271 388748

Phoenix Care At Home

Unit B, Chivenor Business Park, Chivenor, Barnstaple, Devon, EX31 4AY 01271 816577

Sanctuary Home Care (Barnstaple)

Homecare Agencies in Mid Devon

Unit 2, 2 Castle Park Road, Whiddon Valley, Barnstaple, North Devon, EX32 8PA 01271 345602 Tiverton Crediton

Agincare Ltd, Tiverton

Suite 5, Grosvenor House, 25 St Peter St, Tiverton, EX16 6NW 01884 258322

Charlton Lodge, Orchard Way, Tiverton, Devon, EX16 5HR 01884 253319

Fig Tree Lodge, Canal Hill, Tiverton, Devon, EX16 4JD

01884 258701

Forward Living Domiciliary Care

Ivor Macey House, 14 Pethertons, Halberton, Tiverton, EX16 7AZ 01626 202221

Horizon Domiciliary Care Agency

Strip2 15/5/07 11:59 Crediton, Page 1Devon, EX17 5AD Horizon, Hillerton Cross, Spreyton, 01363 82713

St Budeaux Crownhill Plymouth

1st Call Homecare Ltd

115 Beaumont Road, St Judes, Plymouth, Devon, PL4 9EF 01752 603100

Charlton Lodge Domiciliary Care Service

Community Care Line Services (Tiverton)

Homecare Agencies in Plymouth Allied Healthcare [Plymouth]

Metropolitan House, The Millfields, Plymouth, Devon, PL1 3JB 01752 604555

Apex Care Solutions

50 Evelyn Street, St Budeaux, Plymouth, Devon, PL5 1QB

01752 367058

Caretime Services Ltd

112 Peverell Park Road, Peverell Road, Plymouth, Devon, PL3 4ND 01752 666688

Caring First Ltd

34 Dale Road, Mutley, Plymouth, Devon, PL4 6PD 01752 249701

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Consort Village Care Centre DCA

Consort Village, Tor Lane, Hartley, Plymouth, Devon, PL3 5TX 01752 789861

Havencare

Argosy House, Second Floor 3 Longbridge Road, Marsh Mills, Plymouth, Devon, PL6 8LD 01752 251476

Housing 21 Care Options

1 Addison Road, North Hill, Plymouth, PL4 8LL 0870 1924455

Next Generation Staffing Group

The Dove Project

Vine House, 34 Regent Street, Plymouth, Devon, PL4 8BB 01752 603175

The Regard Partnership Domiciliary Care Agency (South West) The Lodge, 6 Victoria Terrace, Restormel Road, Plymouth, Devon, PL4 6BL 01752 660822

Valuing Independence

Unit 38 City Business Park, Somerset Place, Stoke, Plymouth, Devon, PL3 4BB 01752 252721

6 The Crescent, Plymouth, PL1 3AB 01752 669990

Pertemps Healthcare

166 - 168 Armada Way, Plymouth, Devon, PL1 1LB 01752 604600

Plymouth Care Services Ltd.

Unit 45, City Business Park, Somerset Place, Plymouth, Devon, PL3 4BB 01752 204378

Pocklington Rise (Domiciliary Care)

George Lane, Plympton, Plymouth, Devon, PL7 1LJ 020 8995 0880

Safe Hands Home Care Services

62 Wordsworth Road, North Prospect, Plymouth, PL2 2JF 01752 318622

Sanctuary Home Care Ltd [Plymouth]

Venture House, 19 Tavistock Road, Roborough, Plymouth, Devon, PL6 7BB 01752 777196

Sunshine Care Ltd

The Retreat, Belle Vue Road, Hooe, Plymouth, Devon, PL9 9NR 01752 242454

Questions to Ask when Choosing Homecare • Do you have the capacity to provide the care needed including personal preferences? • How will dignity and privacy be respected? • Have you provided care for someone with similar needs? • How will you match the most suitable care worker? • Are you a member of UKHCA, complying with the UKHCA Code of Practice? • Are you registered with the Commission for Social Care Inspection(CSCI)? • Are you insured to protect my safety and interests? • Do you interview and train all your care workers? • Do you obtain references before employing care workers? • Are your care workers checked with the Criminal Record Bureau (CRB)? • What proportion of you care workers have obtained National Vocational Qualifications? • Do you have a standard contract I can read before signing? • Can I contact your agency outside of office hours at the weekend or evenings in an emergency? • What happens if my regular care worker is sick or on holiday? • What charges, if any, will I be expected to pay? • What payment methods are available (cheque, direct debit)? • Is there a minimum charge? • Are there any hidden extras in the prices you quote? (National Insurance, travel expenses, VAT) Strip2 Website 15/5/07 11:59 Page 1 UKHCA 10/2007

Homecare Agencies in South Hams

Totnes Dartmouth Kingsbridge

Advent Services

1st Floor, 66 Fore Street, Totnes, Devon, TQ9 5RU

Care Quest

Puffin Manor Park, Kingsbridge, Devon, TQ7 1BB

01803 866414 07974 969573

Carers Direct (SW) Ltd

Ferndale, Kingston, nr Kingsbridge, Devon, TQ7 4PU 01548 810195

Lifeways Community Care

Unit 5, Bowker House, Lee Mill Bridge, Ivybridge, Devon, PL21 9EF 01752 691122

Mencap Totnes Domiciliary Care Service

South Devon Support Service, Room 4, Lower Redhouse, Foxhole Centre, Dartington Hall, Dartington, TQ9 6EB 01803 864085

Sanctuary Home Care Ltd

Venture House, Tavistock Road, Roborough, Plymouth, Devon, PL6 7BB 01752 777196

Shaw Domiciliary Care

Unit 4, Kingston House, Kingston West Drive, Staverton, Totnes, Devon, TQ9 6AR 01803 763375

Simply Caring

23 Glanvilles Mill, Ivybridge, Devon, PL21 9PS

01752 896909

South Hams Support Services Ltd.

Carling Court, Ropewalk, Kingsbridge, Devon, TQ7 1QJ 01548 856501

The Care Company (SW) Ltd

2 Barnfields, East Allington, Totnes, Devon, TQ9 7QR 01548 521789

Homecare Agencies in Teignbridge

Dawlish Newton Abbott

Angel Home Care

3 Mary Street, Bovey Tracey, Devon, TQ13 9HE 01626 834328

Allied Healthcare Group Ltd - Advert on next page Wessex House, Teign Road, Newton Abbot, Devon, TQ12 4AA 01626 204804

Devon Home Care Ltd

Riviera House, Unit 1, Suite 2, Milber Trading Estate, Newton Abbot, Devon, TQ12 4SG 01626 363036

Newcare (Devon) Ltd

Second Floor, Bradley Mill, Bradley Lane, Newton Abbot, Devon, TQ12 1LZ 01626 334261

Quality Care Agency Ltd

Teignbridge Business Centre, Cavalier Road, Heathfield, Newton Abbot, Devon, TQ12 6TZ 01803 322290

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Saraton Domiciliary Care Agency

Leonard Cheshire Torbay Home Based Carers Breaks

South Devon Homecare Associates

Medico Home Care

Step By Step Supporting Independence Ltd

Phoenix Care Domiciliary Service Ltd

Sarum, 3 Oak Park Villas, Dawlish, Devon, EX7 0DE 01626 867624

14 Lucius Street, Torquay, Devon, TQ2 5UN 01803 214426

The Lady Anne Care Agency

Riviera Outreach Service

16 Hill Park Road, Highweek, Newton Abbot, Devon, TQ12 1NU 01626 337710

Douglas House, Douglas Avenue, Brixham, Devon, TQ5 9EL 01803 859760

Sandymount, Exeter Road, Teignmouth, Devon, TQ14 9LG 01626 879900

Westwick, 59 Teignmouth Road, Teignmouth, Devon, TQ14 8UR 01626 778808

21 Hyde Road, Paignton, Devon, TQ4 5BW

01803 663300

37 Ilsham Road, Torquay, Devon, TQ1 2JG 01803 293388

Rydancare

,, I want to be in a home, my ,, own home

The Bungalow, 3 Nelson Road, Brixham, Devon, TQ5 8BH 01803 882246

Standard Care SW Ltd

10 St Margarets Road, St Marychurch, Torquay, Devon, TQ1 4NP 01803 315999

Summerland Support Ltd

307 Babbacombe Road, Torquay, Devon, TQ1 3TB 01803 292555

Homecare Agencies in Torridge

With Allied you can stay right where you are With over 30 years’ experience and a team of fully qualified/CRB checked Nurses, Care Workers and Support Workers, you can look forward to a range of bespoke services, enabling you to enjoy a more active and independent life at home: • Personal & nursing care • Housework, laundry & meal preparation • Assisted bathing • Accompanied visits • Live-in care and 24-hour support • Put to bed, waking nights, night sitting • Convalescent care and respite • Support in learning disabilities & mental health

If you, or someone you know could benefit from support at home

T: 01626 204804

Bridgeland Care Ltd [Carewatch North Devon & Torridge] Carewatch North Devon & Torridge, Bristol & West House, 24 The Quay, Bideford, Devon, EX39 2EZ 01237 422500

Comficare Ltd

34 Ridgeway Drive, Westward Ho!, Devon, EX39 1TW 01237 476090

Deer Park Homecare

Rydon Road, Holsworthy, Devon, EX22 6HZ 01409 254444

Direct HomeCare Ltd

Tannery Row, Church Lane, Torrington, Devon, EX38 8ED 01805 625999

Quay Care

TTS House, Gammaton Road, Bideford, Devon, EX39 4HE 01237 471355

West Heanton House, West Heanton, Buckland Filleigh, Shebbear, Beaworthy, Devon,EX21 5PJ 01409 298173

Homecare Agencies in West Devon

Regulated by CSCI (AGY)

Westcountry Case Management Ltd

Shute Barn, Shute Hill, Bishopsteignton, Teignmouth, Devon, TQ14 9QL 01626 770729

Caretime Services Limited

1 Leaholes Avenue, Okehampton, Devon, EX20 1NR Torbay Paignton Brixham

Caretakers

S J Dark Business Centre, 57 Torquay Road, Paignton, Devon, TQ3 3DT 01803 664596

Carewatch Care Services Ltd [Torquay]

141 St Marychurch Road, Torquay, Devon, TQ1 3HW 01803 311188

Homecare 2000 Ltd

Bideford

West Heanton Ltd - Domiciliary Care Agency

Allied Healthcare Group Wessex House, Teign Road Newton Abbot TQ12 4AA

Homecare Agencies in Torbay

Lundy

Okehampton Tavistock

0183754167

Lyndridge Community Care Service

The Stables, 75 Exeter Road, Okehampton, Devon, EX20 1QF 01837 54782

Springfields Community Care Ltd

Springfields, Bridestowe, Okehampton, Devon, EX20 4ER 01837 861430

Your Advert Here Please contact us to discover how your company could benefit from an enhanced presence in the 2009/10 edition of RightCareIndex- Care For Devon and accompanying website www.rightcareindex.com

45A Palace Avenue, Paignton, Devon, TQ3 3EN 01803 553222 Strip2

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Nursing Agencies

ursing Agencies in Devon are listed alphabetically in this section. For more information about services in your area or about a particular agency please contact them directly.

Nursing Agencies

Nursing agencies send nurses to visit service users at home when they need specialist or medical care, usually after leaving hospital. The frequency of the visits can vary from several times a day to once a week. About 95% of the nurses supplied by nurses agencies are provided to people in hospital or a care home. However, nurses can be provided to people in their own home. CSCI website 05/07: www.csci.org.uk

NMS National Minimum Standards

The National Minimum Standards are a set of guidelines to help providers, inspectors and service users understand the expected minimum level of service. These guidelines are not enforceable by law, but providers should abide by them. They also give service users the ability to judge care providers to ensure the correct service is employed. There are National Minimum Standards for care homes, adult placement schemes and nursing agencies. For nursing agencies this means:

• • •

The certificate of registration should be prominently displayed at the premises. A Statement of Purpose should be available on request from an inspector or service user. A Service User Guide provides comprehensive and up-

to-date information about the agency and the services it provides. This information should include qualifications of staff, charges and payment methods, arrangements for cancellations, the complaints procedure and more. • The manager has obtained nationally recognised qualifications, or is a registered nurse. • All relevant checks have been completed on staff, including Health, Criminal Record and the Protection Of Vulnerable Adults list. These records should be kept. • There is a written and formal induction process for new nurses. The agency will examine certificates for advanced knowledge or skills and that nurses are trained to work in the field they are assigned. • All Information relating to service users is kept strictly confidential. The NMS publication can be ordered from the Department of Health by calling 0870 155 54 55

Nursing Agencies Allied Healthcare Group Ltd - Advert on previous page Wessex House, Teign Road, Newton Abbot, Devon, TQ12 4AA 01626 204804

Allied Healthcare Group

4 Providence Court, River Court, Pynes Hill, Exeter, Devon, EX2 5JL 01392 360002 Metropolitan House, The Millfields, Stonehouse, Plymouth, Devon, PL1 3JB 01752 604555

Ark Nursing and Care Agency

Highland House, 141 Bay View Road, Northam, Bideford, Devon, EX39 1BJ 01237 420777

BNA (Torquay)

Lower Ground Floor, Tor Lodge, 15 Parkhill Road, Torquay, Devon, TQ1 2AL 01803 292281

Elite Care & Nursing Agency

14 Silver Street, Barnstaple, Devon, EX32 8HR 01271 346666

Guardian Care Services - Advert on Page 10

1 Emporer Way, Exeter Business Park, Exeter, Devon, EX1 3QF 01392 314751

Healthcare at Home

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Unit 1a, Bowker House, Lee Mill Bridge, Ivybridge, Plymouth, Devon, PL21 9EA 01752 262603

Newcross Healthcare Solutions

First Floor, 20 Southernhay West, Exeter, Devon, EX1 1PR 01392 459982 2nd Floor Office Suite, 11 Whimple Street, Plymouth, Devon, PL1 2DH 01752 218860 Newcross House, 28 Tor Hill Road, Torquay, Devon, TQ2 5RF 01803 292299

Nurse Plus and Care Plus (UK) Ltd

Suite 3 & 5, The Business House, 1a The Avenue, Newton Abbot, Devon, TQ12 2BZ 01626 366398

Prestige Nursing Ltd

Room 111, Emperor Way, Exeter Business Park, Exeter, Devon, EX1 3QS 01392 314072

Prestige Nursing Ltd

19a Morshead Road, Crownhill, Plymouth, Devon, PL6 5AD 01752 213213

PULSE

Room 2, First Floor, Fox House,, 8-10 Whimple Street, Plymouth, Devon, PL1 2DH 01752 229193

Purple Balm Ltd

Powderham House, Park 5 Harrier Way, Sowton Industrial Estate, Exeter, Devon, EX2 7HU 01392 350010

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Meal Provision

eal providers in Devon, Plymouth and Torbay in this section are listed alphabetically. Many companies listed here provide a Community Meals (Meals-on-Wheels) service beyond their local vicinity, please contact them directly for further details.

Meals At Home Appetising, healthy and nutritious meals are important, and if you are unable to prepare them yourself, lunch clubs and day centres may provide meals (see Day Care). Another option is to have meals delivered to your door. Meals-onWheels providers are listed below, please contact them directly for availability in your area. When organising a meals-on-wheels service you should check that: • •

Meals are of a high standard. They will be enough for you as a main meal each day, and have a pudding as well as a main course. • You can ask for a special type of food because you are vegetarian, or have a special diet because of your health, or because of your religion, beliefs or culture. It may be possible to have hot and frozen meals delivered: frozen meals can then be heated when necessary. Alternatively you may prefer to employ a home care assistant to prepare meals for you in your home. This may be appropriate when you are recovering from illness or returning from hospital. Home Care Agencies are listed in this publication page 8. More Information: Devon Care Direct 0845 1551007 FactSheet 55 and 1. Torbay Council 01803 552175 leaflet P14. Plymouth City Council Contact Centre 01752 668000.

Community Meals and Provision Age Concern Exmouth

7 days a week from 12.00 noon at Landon House, 11 New North Rd, and: - every Monday at Bidmead house, Littleham Road, Exmouth - every Tuesday at Palmer House, Fraser Road, Brixington, Exmouth - every Wednesday at Ratcliffe House, Burnside, Whithycombe, Exmouth 01395 271242

Age Concern Tiverton - Luncheon Club

Meals should be balanced and nutritious, as well as appetising and attractively presented. Protein, vitamins and minerals should be emphasised in the diets of older people. Special dietary requirements related to health, culture and personal preference should be taken into account. This may involve providing, or buying in, specialised meals. Most needs can usually be catered for with careful planning and preparation. Identifying individuals’ needs before they start to receive meals is essential. Consultation is also important with the local community, for example, to find out if there is a need for provision for ethnic minority groups. A meals on wheels service usually delivers food but does not serve it. Frozen meals can be delivered once a week for the week then heated daily by the older person or their carer. For hot meals, deliveries will have to be phased daily, bearing in mind how long the food needs to be kept heated, and by what time the meals need to arrive. There may be a need for both types of meal – hot meals for people who cannot heat up frozen meals, and less expensive frozen meals for those who can. Age Concern Resource Pack “Meals on Wheels” 1999 Community Meals Service (Devon County Council) Tiverton, EX16 6LB 0845 1551007

Community Meals Service - Plymouth

Chaucer House, 83 Chaucer Way, Mannaton, Plymouth, Devon, PL3 3EQ 01752 305128

Durant Arms Public House, Hotel & Restaurant Ashprington, Totnes, Devon, TQ9 7UP 01803 732240

Haven Hotpots

48 Old Exeter Street, Chudleigh, Devon, TQ13 0JX 01626 853416

Beck House Drop-in Centre, Beck’s Square, Tiverton, Devon, EX16 6PJ 01884 242052

Holcombe House Meals

Anthony’s Catering Service

Homecooked Meals on Wheels

Unit 9, Salterton Workshops, Salterton Road, Budleigh Salterton, Devon, EX9 6RJ 01395 445495

21 Haccombe Path, Newton Abbot, Devon, TQ12 4JB 07760 312645

Baptist Luncheon Club

Honeytree Meals Service

Strip2 EX16 15/5/07 Tiverton, 6EN 11:59 Page 1 01884 251344 / 01884 256017

Butterdon Lane, Moretonhampstead, Devon, TQ13 8PW 01647 440121

Western Road, Crediton, Devon, EX17 3NG 01363 772661

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Kings Acre Care Home - Meals Service

New Care Devon Ltd - Meals On Wheels

Ermington, Ivybridge, Devon, PL21 0LQ 01548 830076

120 Ashburton Road, Newton Abbot, Devon, TQ12 1RJ 01626 334080 Out of Office: 01626 334261

Lunches Direct

Oakhouse Foods - Advert below

8 Whitefield, Wilmington, Honiton, Devon, EX14 9JJ 01404 831504

Unit One, Pitts Cleave, Tavistock PL19 0PW 0800 074 6075 / 01822 610077

Mademeals - Home Delivery Service

Park Hotel Meal Delivery Service

South Street, Axminster, Devon, EX13 5AD 01297 32113

Esplanade Road, Paignton, TQ4 6BQ 01803 552505

Marine Cuisine Mobile Lunches

Platters Meals

18 The Esplanade, Paignton TQ4 6BE 01803 857560

Marine Cuisine Mobile Lunches - Meal Delivery Service Long Park, Newton Road, Torquay, Devon, TQ2 7AL 01803 615531

Meals Direct Meals on Wheels

St Kilda, 15 Drew Street, Brixham, Devon, TQ5 9JU 01803 883864

Meals on Wheels - Paignton

St Edmunds, Victoria Park Road, Torquay, Devon, TQ1 3QH 01803 316026 Out of Office: 01803 313164

Meals on Wheels - Torquay

St Edmunds, Victoria Park Road, Torquay, Devon, TQ1 3HQ 01803 313164 Out of Office: 01803 316026

Racehorse Hot Meals Delivery Service

The Racehorse, Wellbrook Street, Tiverton, Devon, EX16 5JW 01884 252606

Chaucer Primary School Kitchen, Chaucer Way, Plymouth, Devon, PL5 3EJ 01752 768832 / 01752 305162

Meals on Wheels - Brixham

The Bistro, Cayman Golf, Brixham Road, Churston Ferrers, Brixham TQ5 0JT 01803 844855

Rydan Care

Rydan Lodge, 3 Nelson Road, Brixham, Devon, TQ5 8BH 01803 882246 Out of Office: Or: 01803 858590

Summerhayes Meals Service

Summerhayes Care Home, Sandford, Crediton, Devon, EX17 4LN 01363 774653

Thorverton Arms Meal Delivery Service Thorverton, Exeter, Devon, EX5 5NS 01392 860205

Wiltshire Farm Foods

Riviera House, Unit 1, Milber Trading Estate, Newton Abbot TQ12 4SG 01626 335535

Home Meals Service

Oakhouse Foods is your local meals service, offering a superb range of top quality frozen food delivered direct to your door.

Over 270 frozen meals & desserts to choose from

Designed for older people, or those with mobility difficulties, the service is a family business run by Simon and Ron Boulter. As part of a successful national network, the reliable, friendly service covers the whole of the west country.

Delivered FREE by friendly local drivers

Free deliveries throughout your area

Simon and Ron are offering their customers a huge range of over 270 delicious frozen meals and desserts, all of which are specially chosen for their quality and value. They are illustrated and priced in the free colour brochure which is easy to use and is updated every six months.

No minimum order quantity

Friendly & helpful drivers deliver regularly throughout your area and there’s no delivery charge and no minimum order quantity. Most dishes can be heated in the oven or microwave in minutes providing a tasty and nutritious meal with the minimum of fuss. The service also includes ‘Store to Door’, a huge range of essential everyday groceries, delivered along with your frozen meals. If you can’t wait for your brochure to arrive, then why not try our extra value Taster Pack? Just give our free orderline a call today to arrange your delivery.

0800 074 6075

visit www.oakhousefoods.co.uk Strip2 15/5/07 11:59 Page 1 or fill in the coupon opposite

Taster Pack

Give our service a try with our special Taster Pack of 5 delicious meals & desserts. -----------------Main Meals Roast Beef Dinner Shepherd’s Pie Chicken and Mushroom with Puff Pastry Sausages and Mash Battered Cod Fillet and Chips -------------------Desserts Raspberry Trifle (2) Spotted Dick and Cus tard (2) Clotted Cream Vanilla Ice Cream

for just £21.95 To order, simply tick the box on the coupo n or call us and we’ll be happy to help.

I would like to order: Please tick the appropriate box(es) n Free colour brochure n Taster Pack (Pay on delivery)

Name: .............................................................................................. Address: ........................................................................................... ............................................................................................................

AgeTQ Careindex

For your free brochure call us on...

Oakhouse Foods Foods Pitts Cleave Tavistock Devon PL19 0PW

Try our delicious

Postcode: .......................................Tel: ..........................................

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Motability

y the mid 1970s most households in the country owned a car. But disabled people were missing out. As a result, many people were housebound for long periods and often dependent on others for their mobility.

Before the introduction of the Mobility Allowance in 1976, only disabled people who could drive themselves got any government help with personal transport. It was usually in the form of a small car provided to disabled couples, to people responsible for the sole care of a disabled child and to a category called “war disabled”. An allowance was paid to disabled people who actually owned a car, but most people were supplied with a small, blue, single-seat, three wheeled, motorised “invalid trike”, which was incapable of carrying passengers. Today, the Motability Scheme enables disabled people to use their government funded mobility allowances to obtain a new car, powered wheelchair or scooter. Some 450,000 people currently use the Scheme and in 2006 Motability celebrated providing two million vehicles since it was set up by the government in 1977.

The Scheme is available to anyone who receives either of the following benefits, and has at least 12 months’ award length remaining when they apply: • Higher Rate Mobility Component of Disability Living Allowance • War Pensioners’ Mobility Supplement. Around two thirds of our customers drive, but nondrivers can get a car as a passenger. Similarly, parents and carers can apply on behalf of a child aged three or older. Some customers need extra financial help to meet their mobility needs, for example, to help towards the cost of the advance payment for a suitable car, adaptations, driving lessons or perhaps a wheelchair accessible vehicle. Ever year Motability awards around £10 million in grants from both its own Charitable Fund and the Specialised Vehicle Fund which is administered on behalf of the government.

Motability ‘A Guide to the Motability Scheme’ 2007 Call 0845 456 4566 for information about the Motability Car Scheme or 0845 60 762 60 for information about the Motability Wheelchair and Scooter Scheme: www.motability.co.uk

Customer Profile : Phil Jepson Phil, from Essex, has a scooter on the Motability Scheme and uses it daily to get out and about; going to the local shops, the doctors, visiting friends and going out on social occasions, such as visiting the pub. He is an amputee and lost the use of his left arm following a stroke eleven years ago.

Customer Profile : Debbie Carter

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Debbie, from Cambridgeshire, currently drives a Chrysler Grand Voyager, her ninth car on the Motability Scheme. Motability also provided a grant to help pay for the vehicle to be adapted to enable her to drive from her wheelchair and manoeuvre using a joystick.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Honda

Motability Dealers

Hendy Honda, Exeter 01392 423800 Speedwell Honda, Paignton 01803 554484 Rowes Garage Ltd, Plymouth 01752 364400

Audi

Exeter Audi 01392 222525

Brotherwood Automobility

advert on page 26

BMW

Ocean BMW, Plymouth 01752 202828 Westerly Exeter 01392 822555 Ocean (Torbay) Ltd 01803 558567 Westerly Barnstaple 01271 325444

Chevrolet

St Davids Exeter 01392 219395 David Meek, Torquay 01803 617171 Rowcliffes Taunton 01823 364160 IML Plymouth 01752 349 850

Chrysler

Carrs Chrysler Jeep, Exeter 01392 822890

Citroen

Yeomans, Plymouth 01752 226633 Yeomans Citroen, Exeter 01392 431431 Yeomans, Torquay 01803 615084

Daihatsu

Hyundai

Rodgers of Plymouth Ltd 01752 721500 Renwicks Hyundai, Exeter 01392 206206 David Meek Ltd, Torquay 01803 313553 Roundswell Hyundai, Barnst. 01271 344411

Jeep

Carrs Chrysler Jeep, Exeter 01392 822890 Olds Taunton 01823 339449

Kia

Rodgers of Plymouth Ltd 01752 402623

Land Rover

Mazda

Vospers of Exeter 01392 203800 Central Garages Torbay 01803 616150 County Garage (Barnstaple) 01271 349400 Vospers Mazda, Plymouth 01752 340000

Mercedes-Benz

Mercedes-Benz of Plymouth 01752 785611 Mercedes-Benz of Exeter 01392 823888

Mini

Carrs Dodge, Exeter 01392 822890

Fiat

Mitsubushi

Dodge

Vospers, Plymouth 01752 206808 Sidwell Street Motors , Exeter 01392 254923 Alan Kerr Ltd, Paignton 01803 556234 Bridgwater Fiat 01278 727 910

Livery Dole, Exeter 01392 215141 David Meek Group, Torquay 01803 313553 Rodgers of Plymouth Ltd 01752 402623

Ford

Vospers of Millbay 01752 206808 Vosper`s Motor House, Plym. 01752 636363 Exeter Ford 01392 250141 Vospers of Exmouth 01395 277633 Lovells of Ottery 01404 812 007 Vospers of Tiverton 01884 256851 Torbay Ford 01803 613222 Taw Garages Ltd, Barnstaple 01271 374173

GM Coachwork

G M Coachwork, Newton Abb. 01626 853050

Renwicks Honiton 01404 44291 A J Blackler Ltd, Torquay 01803 400800 Howards Taunton 01823 321321 Truscott Barnstaple 01271 326622

Proton

Peninsula Cars, Exeter 01395 232241

Renault

Bristol Street Exeter 01392 423300 Devco MVS Ltd, Tiverton 01884 254318 Harts of Honiton 01404 540924 Kings of Taunton 01823 336636 Prideaux of Barnstaple 01271 349500 Mumfords, Plymouth 01752 309030

Rover

Central Garage (Brixham) Ltd 01803 616 150 County Garage (Barnstaple) 01271 373232 Matford Land Rover, Exeter 01392 825825 County Land Rover, Barnstable 01271 349400 Rodgers of Plymouth Ltd 01752 402623 RogerYoung Landrover,Saltash 01752 849999

Ocean Mini, Plymouth 01752 202828 Westerly Exeter 01392 822538 Ocean (Torbay) Ltd 01803 558567 Westerly Barnstaple 01271 325444

Highweek Garage, Newton Ab. 01626 354702

Central Garage (Brixham) Ltd 01803 616150 County Garage (Barnstaple) 01271 373232 Rodgers of Plymouth Ltd 01752 402623

Nissan

J F E, Exeter 01392 411440 Hamilton Garage, Sidmouth 01395 578 131 Mumfords, Plymouth 01752 342011 Hamiltons, Barnstaple 01271 344888

Peugeot

Saab

St Davids, Exeter 01392 219 395

Skoda

SMC Skoda, Exeter 01392 422 611 Ivybridge Motors Ltd, Plym. 01752 349850

Smart

Smart of Exeter 01392 823 888

Suzuki

Tracks of Exeter Ltd 01392 421333

Toyota

Marsh Toyota, Exeter 01392 434761 Marsh Toyota, Honiton 01404 47100 Marsh Torbay 01803 559362 Roundswell Toyota, Barnstaple 01271 346699 Marsh Toyota, Plymouth 01752 332777

Vauxhall

Inchcape Vauxhall Exeter 01392 202 800 Inchcape Honiton 01404 45961 Westcars of Tiverton 01884 257143 Latham of Newton Abbot 01626 333334 Latham of Torbay Ltd 01803 523506 Evans Halshaw Vauxhall, Plym 01752 668886 Parkside (Barnstaple) Ltd 01271 327328

Volkswagen

Murray Volkswagen, Plymouth 01752 668351 Murray Van Centre, Plymouth 01752 668 351 Mann Egerton VW, Exeter 01392 215151 Murray Volkswagen, Newton A. 01626 202205 Silver Street (Barnstaple) Ltd 01271 373373

Renwicks Peugeot, Plymouth 01752 206206 Renwicks Garages-Exeter 01392 206206

DVD: The Secret’s Out

In this short DVD, Julie Fernandez, a prominent disability rights campaigner and actress best known for her role in ‘The Office’, explains how Motability can help people with their mobility needs. It covers all you need to know, from who can use the Motability Scheme, how it works and what is available, to financial help and actually getting on the road. During the DVD, Julie meets Tracy, Phil and Ellie to find out the difference Motability has made to them. Strip2 15/5/07 11:59 Page 1 Available free of charge by calling the Brochure Hotline on 01279 632067 or from www.motability.co.uk M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Disabilities

his section includes information from Pluss and about services in Devon, Torbay and Plymouth. Listings for Care Homes for people with physical disabilities are available from page 35.

Plymouth Guild Disability Advice & Support (DIAC) 01752 201065

Employment for disabled people Around one in five people of working age have a disability or long term health condition and over one million disabled people want to work but don’t have a job. Pluss offers disabled people a wide range of services to help them train for, find and keep work. Having a job offers much more than just an income. It offers independence, dignity and self esteem. At Pluss, we believe this opportunity should be available to everyone and offer a full range of services designed to meet an individual’s needs and readiness to work. We currently support over 2,000 people in Devon to develop their skills, find and keep work. Our services include the following: Training and learning: We offer information and advice, and will help you put together a development plan for learning and work. We also deliver a wide range of courses to help you achieve nationally recognised qualifications. Work experience: We will help you build your confidence, self esteem and find work experience in a job of your choice. This gives you the opportunity to try new things, identify any support needs and build on your skills. Job search: We get to know you and your skills, strengths and aspirations. We then set about matching you to the right job with the right employer. We offer you support with your job search, practise interviews and liaise with employers on your behalf. In work support: Once you are in work we offer ongoing support, including job coaching, training, funding for equipment and regular contact. You will get as much support as you need because it’s your choice and your job. Advice for your employer: We will work with you and your employer to discuss any support or reasonable adjustments you may need. We currently work with over 700 employers in Devon. For more information and a chat, contact us on 0800 91 777 92 or email working@pluss.org.uk or visit our Strip2 15/5/07 11:59 Page 1 website at www.pluss.org.uk

DIAC provides a free, specialist disability advice, information and support service for disabled people, carers, local statutory and voluntary organisations. DIAC helps disabled people and carers with information about other service providers and supports them to access these services and receive the help needed to lead an independent life, it also operates a Hearing and Sight Centre providing information, advice and equipment loan hire. Monday 10am-1pm, Tue-Fri 10am-1pm, 2pm-4pm.

Disability Information Service 0845 155 1005 The Disability Information Service, part of My Devon Customer Service Centre, is a dedicated Telephone Support Line for people with physical and sensory disabilities and acquired brain injury.

Torbay Disability Information Service (DIS) 01803 552175 Opened in 1989, the Disability Information Service (DIS) operates as a partnership between Torbay Care Trust and CHAD, a Torbay charity. The aim is to provide a comprehensive information service on disability (physical, sensory loss, mental ill-health and learning difficulties) and long-term medical conditions. The service is free, impartial and confidential. Mon - Fri 9am - 1pm, Mon Thu 1.30pm - 4.30pm.

Shopmobility

Shopmobility is a scheme aiming to promote equality and access by lending manual wheelchairs, powered wheelchairs and powered scooters to members of the public with limited mobility to shop and to visit leisure and commercial facilities within the town, city or shopping centre. Shopmobility is for anyone, young or old, whether their disability is temporary or permanent. You do not need to be registered disabled to use it. All schemes operate slightly differently; some provide Shopmobility as a free service while others make a charge. For a full list of schemes in Devon please see ‘Useful Contacts - Regional’ on page 51.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Advocacy

dvocacy within Adult Social Care is representation for someone who, for whatever reason, is unable to speak up for themselves. This could be support for questions, decisions, or making a complaint. People who might need advocacy may be elderly, frail, physically disabled or have learning disabilities or mental health needs.

Advocacy

IMCA

You may want other people to speak to Adult & Community Services for you, this is known as ‘Advocacy’. Advocacy is about helping you to speak up for yourself, to make sure that your views and opinions are heard and understood. If you find it hard, or you are unable to speak for yourself then you may need an ‘Advocate’ who will speak for you. What are the benefits of Advocacy? It will enable you to speak for yourself. A person or group will speak for you about your concerns. It will provide you with access to information, professional support, complaint procedures and services. It will help you to see what other services are available, such as local community services, self-help groups and other support networks. It can make it easier for you get information in a way that you can understand. It will help you choose what you want to do. It will help you to get people to understand your point of view. The advocate will only speak for you. The advocate will listen to you without judging you.

Advocacy in Devon, Plymouth and Torbay Action for Blind People

Advocacy service to people with visual impairments. Matford Business Centre, Matford Park Road, Exeter EX2 8ED 01392 332818

Age Concern

138 Cowick Street, St Thomas, Exeter, Devon, EX4 1HS 01392 202092

Care Direct(Devon County Council) 0845 1551 007 devcd@devon.gov.uk www.devon.gov.uk/caredirect

Crediton Advocacy Team (CAT)

Newcombes or The Station Café, Crediton

For more information contact: The IMCA Service Manager on 01392 439837 Devon Safeguarding Adults Team on 01392 383131 Torbay Safeguarding Adults Team on 01803 219831 Devon

Get Together North Devon

A speaking up group for people with a learning disability. Contact North Devon People First. Old Rectory CRC, Bideford. 01271 328440

MENCAP

Advocacy for adults with Learning Disability or Mental Health issues. 7 Hamnet Street, Taunton, TA1 1RZ 01823 340030 www.mencap.org.uk

Plymouth Advocacy Gaining Empowerment and Support

C/o Pages Advocacy, The Glen bourne Unit, Morlaix Road, Derriford, Plymouth, PL6 5AF 01752 700202 / 763104

Plymouth Highbury Trust 01363 772804.

Devon and Torbay Independent Mental Capacity Advocacy Service (IMCA) Living Options Devon Isca House, Haven Road, Exeter, EX2 8DS 01392 459222

East Devon Volunteer Service

Advocacy for adults with Learning Disability or Mental Health issues. Dowell Street, Honiton. EX4 1DU 01392 20209 www.edvsa.org.uk

Exeter CVS

Independent Mental Capacity Advocacy Service Living Options and Age Concern Devon are in partnership, providing a statutory advocacy service in response to the Mental Capacity Act of 2005. The service is only available through Devon County Council and Torbay Care Trust. Independent advocates will represent your wishes in relation to important decisions about serious medical treatment, changes in accommodation, care reviews and adult protection cases. Advocates will support professionals to make these decisions on the person’s behalf.

Advocacy for adults with Learning Disability or Mental Health issues. Mental Health Self Advocacy Project Wat Tyler House, King William Street, Exeter, EX4 6PD Strip2 15/5/07 11:59 Page 1 01392 202055 www.exetercvs.org.uk

Advocacy for adults with Learning Disability or Mental Health issues. 207 Outland Road, Peverell, Plymouth, PL23PF 01752 77 33 33

RETHINK

(National Schizophrenia Fellowship) Advocacy for adults with Learning Disability or Mental Health issues. 44 Westexe South, Tiverton, EX16 5DH 01884 257070 www.rethink.org Plymouth Office: 34 Camden Street, Plymouth, Pl4 8NW 01752 253231

Senior Voice

Advocacy for over 50’s Advocacy Service, 6/7 Southernhay West, Exeter, EX1 1JG 01392 250085 info@ageconcerndevon.gov.uk

VOCAL

Advocacy for adults with Learning Disability or Mental Health issues. Citizen Advocacy South Devon, Russell House, 22a Hyde Road, Paignton, TQ4 5BY 01803 528714

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Mental Health

ne in four people suffer from mental health problems in a year, depression and anxiety are the most common. Dementia is generally associated with older people, homecare help is available (page 8) and many care homes can offer support, see ‘Care Homes’ on page 35

General

As with our physical health, mental health can change across our lifetime. Mental illness affects about a quarter of the population in one year, making one of the most common health problems. Most people are able to get over mental health problems with help and/or medication: early diagnosis is important for successful treatment.

SANEline

SANE is a charity set up in 1986 to initially focus on Schizophrenia but is now concerned with all mental illnesses including depression and manic depression, schizophrenia, anxiety, obsessions, phobias, as well as alcohol and drug addiction, and more. SANE has three main objectives: • To raise awareness and respect for people and their families with mental illness, improve education and training, and secure better services. • To undertake research into the causes of serious mental illness. • To provide information and emotional support to those experiencing mental health problems, their families and carers through SANEline. The confidential SANEline number is 0845 767 8000, lines are open 1pm to 11pm every day, calls are charged at local rate. Help includes practical information, crisis care and emotional support to anybody affected by mental health problems, including family and carers.

Dementia Care

Dementia is a group of related illnesses which are caused by damage to, or disease of, the brain. It is more common with older people. It is a gradual illness that effects short term memory, sense of time and place, communication, understanding and judgment. If you are worried because you, or someone you care for, may be showing these symptoms, you should visit your GP. If the GP suspects dementia you may be referred to a specialist. If dementia is diagnosed you have time to find out as much asStrip2 you can15/5/07 so that you can Page be prepared for the changes 11:59 1 which may happen. In most cases it is best for the person

with dementia to live at home with familiar surroundings for as long as possible. Home care assistants can help provide personal care at home, such as dressing, bathing, and at meal times (see homecare agencies section). Meals-on-Wheels is available (see meals section). In house equipment and / or adaptations can be provided by The Department of Adult Social Care. Day care centres offer activities and sometimes meal and hairdressing facilities (see day care section). In some circumstances, a person with dementia cannot be cared for at home. Care homes may offer nursing or personal care, or both (see care homes section). More Information: The Alzheimer’s Society Helpline 0845 300 0336. Devon Care Direct 0845 1551007. Torbay DIS 01803 552175. Plymouth 01752 308600.

Alzheimer’s Disease

Alzheimer’s Disease is the most common form of Dementia, with 55% of dementia sufferers being affected.

Legal Help

Enduring Powers of Attorney is a document which gives someone you trust the power to handle your finances. You must have mental capacity at the time. Age Concern produce a free factsheet ‘Legal arrangements for managing your finances’ - factsheet 22 call 020 8765 7200 or the NHFA on 0800 99 88 33 ask for Infosheet 10.

Admiral Nursing DIRECT

The Admiral Nursing Direct Helpline, part of the charity For Dementia, has been set up to provide people with the opportunity to talk through their worries and concerns about themselves, friends or relatives with dementia. Lines are manned by experienced Admiral Nurses and responds to requests for help with diagnosis, medication, support and care at home, professional carer support, and finance. The lines are open on Tuesday 10am - 4pm, and Tuesday and Thursday evenings between 6pm and 9pm. Callers can leave messages at any time and request a call back, or email questions to direct@fordementia.org.uk. 0845 257 9406

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Cool Recovery

‘Cool Recovery’ is an independent charity providing support, information, volunteering opportunities and a range of activities for family, friends and people recovering from or affected by mental health issues. It provides opportunities and space to make changes, to use and develop skills, pursue aspirations and recover a good quality of life. We offer a unique, friendly and easily accessible resource, a street/lane level access point for the people in our community who need us. We successfully work with carers and the ‘cared for’ of all ages in the rural and urban areas. Our Young Carers Project at the Cool House is one of the few projects in the UK specifically for young people affected by a parent or sibling ‘s mental health problems. Cool Recovery evolved from a South Devon carers’ network with one home- based worker, to an all inclusive project now based in a large house in central Torquay, with an extensive range of support services also available in the surrounding rural area. We are now entering our third year of development.

“All are welcome at the Cool House” We are a dynamic, lively organization. Our members support one another and involve themselves in a diverse range of activities to promote recovery, mental and physical well-being and meaningful employment. Cool Recovery Membership involves each person volunteering and taking part in the running of the charity, with a yearly membership fee of just £12. The Cafe is run by members and promotes healthy eating by serving tasty, nutritious, freshly cooked food which is locally sourced and reasonably priced. We are currently developing a service for young parents. Working together with Surestart we will offer support to combat postnatal depression and training in parenting skills for the whole family. Cool Recovery is totally independently funded and works successfully in partnership with statutory and non statutory organisations. Operational funds are generated from the Café, membership fees and room rental. Recovery involves integration in the local community, as such, we have developed good working relationships with local businesses by using their services, as a result helping reduce the stigma of mental illness. Strip2 15/5/07 PageAvenue 1 The Cool House 11:59 ,17 Morgan Torquay,TQ2 5RP info@coolrecovery.org.uk 01803 299511

Make a Difference Cafe in Tavistock

The relief of persons in Tavistock, who are experiencing, or have experiences of mental health problems, through the provision of information, advice, one-to-one and group supprt and the operation of a community cafe in an effort to build their self esteem, independence and sense of well being. 7 Plymouth Road, Tavistock, Devon, PL19 8AU 01822 614 814

Eating Disorder Support

(Plymouth) Eating Disorder Support has two main aims: 1. The relief of persons suffering eating disorders 2. To promote the education and training of the public in the subject of eating. Eating Disorder Support, Trinity House, 3 Friars Lane, Plymouth, Devon PL1 2LG 01752 228027

Care Homes for past or present drug/alcohol dependence St Andrews House 6 places

St Andrews Road, Exmouth, Devon, EX8 1AS 01395223737

Francis House 40 places

Dennington, Swimbridge, Barnstaple, Devon, EX32 0QG 01271 830030

Broadreach 36 places

465 Tavistock Road, Roborough, Plymouth, Devon, PL6 7HE 01752 790000

Hilldales 56 places

Hilldales, 11 - 13 Oxford Park, Ilfracombe, Devon, EX34 9JS 01271 865893

Closereach 17 places

Longcause, Plympton St Maurice, Plymouth, Devon, PL7 1JB 01752 348348

Trevi House 13 places

2/6 Endsleigh Gardens, Mutley, Plymouth, Devon, PL4 6DR 01752 255758

Nightingale House 24 places

Landscore Close, Teignmouth, Devon, TQ14 9LD 01626 773904

Vane Hill 32 places

15 - 72 Vane Hill Road, Torquay, Devon, TQ1 2BZ 01803 298727

Lampton Court 19 places

Lampton Court, Littleham, Bideford, North Devon, EX39 5HT 01237 470280

Gilead Foundations Charity 10 places

Risdon Farm, Jacobstowe, Okehampton, Devon, EX20 3AJ 01837 851240

Porch House 3 places

Daimonds Lane, Teignmouth, Devon, TQ14 9HX 01626 774775

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Leisure & Recreation

ecreational activities are available throughout Devon, they are there to be enjoyed by everybody regardless of impairment or age. It is advisable to call the attraction or leisure facility prior to your trip to check the availability of services that may affect you.

Attractions, Leisure Centres, Cinemas, Riding for the Disabled, PHAB Clubs and Mencap Gateway Clubs

77 63

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0800 99 88 33

Free Cinema for Carers

Devon Cinemas Participating in CEA

Carers who look after a disabled person may be entitled to go to the cinema for free. The Cinema Exhibitors’ Association card (CEA) is a national scheme, unfortunately however, not all cinemas subscribe. To qualify for the card the person must be getting DLA and AA, Registered blind, or the holder of a disabled persons rail card. Application forms are available from participating cinemas or can be downloaded from www.ceacard.co.uk, or by ringing 0845 1231295. There is an initial charge of £5 for processing the claim.

Apollo 9 Cinema

Scott Cinemas- Newton Abbott

UCI/Odeon Plymouth

0871 22 44 007

VUE Plymouth

08712 240 240

Plymouth Arts Centre

01752 206 114

UCI/Odeon Exeter

0871 22 44 007

Scott Cinemas- Barnstaple

0871 230 3200

Scott Cinemas- Exmouth

0871 230 3200

Scott Cinemas- Sidmouth

0871 230 3200

Carry on Gardening

Beaford Arts Centre

01805 603 201

Plough Arts Centre

01805 622 552

Thrive is a national charity, founded in 1978, that makes use of gardening to change the lives of disabled people. www.carryongardening.co.uk was initiated by Thrive to help people carry on gardening when old age or disability sets it. The website is a culmination of over 20 years of information and tips. There is also an opportunity to exchange gardening ideas in the forum. More information: visit www.carryongardening.co.uk

PHAB Clubs

PHAB (Physically Handicapped and Able Bodied) clubs are designed to integrate able bodied and disabled people in a social setting. Cards, games and quizzes are common activities, and sometimes groups go out for meals and drinks. Nationally there is an annual ‘Heartbeat Hike’ in Hyde Park, and various conferences. Siblings often belong to the same club and families are able to enjoy events and activities together. More information can be obtained by calling the groups individually or visit www.phabengland.org.uk

0871 22 33 475 0871 2303200

Leisure Centres in Devon 1

Torridge Pool

01237 471794

Swim Torquay Ltd

01803 323400

Smart Fitness - South Molton

01769 572766

Riviera International Centre - Enabling Water

01395 443637

Riverside Leisure Centre

01392 221771

Pyramids Swimming & Leisure Centre

01392 253553

North Devon Leisure Centre

01271 73361

Honiton Sports Centre

01404 42325

Flamingo Pool - Axe Valley Swimming & Sports

01297 35800

Doyle Healthy Living Centre Swim & Gym

01822 832900

D. C. Leisure Wonford Sports Centre

01392 253453

Colyton Sports Centre

01297 552000

Clifton Hill Sports Centre - Exeter

01392 253353

Brixham Swimming Club

01803 857151

Bodyzone Health Club

01822 611013

Barton Baptist Church , Torquay

01803 311628

Axe Valley Sports Centre - Axminster

Exeter PHAB

01392 468627

Coombe Dean Sports Centre

01752 307000

Phab Tarka 90, Barnstaple

01271 342603

Lipson Community Sports Centre

01752 263284

Torquay PHAB

01803 882073

Mayflower Leisure Centre

01752 564564

Plymouth Pavillions

01752 222200

Derriford Health & Leisure Centre

01752 792840

Gateway Clubs

Gateway Clubs are part of the work of MENCAP: they offer social and leisure opportunities for over 14’s with learning and/or physical disabilities. There are a number of clubs that operate in various places throughout the county.

01297 35235

Riding for the Disabled 1

Acorn & Squirrels Group

0845 241 1337

East Devon Group

0845 241 4374

Erme Valley Group

0845 241 4388

Hittisleigh Group

0845 241 5355

Powderham Castle Group

0845 450 6721

Abbey Gateway Club , Barnstaple

07989 536349

Gateway Club, Exmouth

01395 279928

Gateway Club, Tiverton

07866 210611

Gateway Club, Paignton

01803 551014

Gateway Club, Teignbridge

01626 774457

South Dartmoor Group

0845 450 6816

Gateway Project, Barnstaple

01271 343111

Tavistock Group

0845 450 6911

Torbay & District Group

0845 450 6925

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

All About Ellie

Ellie, who was born on 25th January 2005, is the child of Julie and Nigel Libby. Julie and Nigel had a little boy called Thomas who sadly passed away when he was only fourteen months old. Thomas died of a terminal illness for which there is currently no name but it was a terminal illness believed to be linked with the genetics of both Julie and Nigel. The geneticist believed that if they had a baby girl it was more likely that she would not be similarly affected. Four years after Thomas’ death, Ellie was born. It quickly transpired that she too, had a similar terminal condition. Ellie requires around-the-clock care and suffers from: • Global developmental delay • Laryngomalacia – Ellie has a tube/opening in her throat • Feeding difficulties – Ellie is fed solely by tube • Seizures • Vision impairment Ellie was given a very short life expectancy and was not expected to live beyond her first birthday…..she is still with us. We, the trustees, want to make Ellie’s life have meaning and wish to provide Cornwall and Devon in particular, with something to be proud of and something that will stand as a permanent memorial to Ellie.

“We’re aiming to to build a nonmedical holiday haven for the children of Devon and Cornwall and their families which we will call “Ellie’s Haven”. We had our official launch of Ellies - haven in November 2007, at a very successful winter ball, at the Hannnafore Point Hotel in Looe.

Our Mission

Ellie’s Haven is being built on the outskirts of Looe in Cornwall to make the most of short and precious lives. We will offer holidays and short breaks in a relaxed and friendly atmosphere. Ellie’s Haven will be a home from home experience for children and young people with life limiting/life threatening conditions and those with long term illnesses, and for their parents/guardians and siblings and their carer(s) if needed.

“A special place for special children”

Our Objectives

We appreciate that what we are taking on is a mammoth task but we have the drive and determination that we will succeed. We have already had land donated to us but now we have to build Ellie’s haven with all that entails regarding design specifications, planning and so on. The building itself may well cost in excess one-anda-half million pounds and, once constructed, will cost approximately three- hundred-thousand pounds per year to run. Apart from any funding that we may be able to secure through Governmental Grant Schemes or National Lottery funding, we will be entirely dependent upon funding from charitable donations. Towards this end we need to raise the profile of this project to a national level in the hope that we can attract contributions from as wide a source as possible. From here on in, fund raising will need to be our raison Strip2 15/5/07 11:59 Page 1 d’etre.

“We can all help to make a difference to the lives of these very special children” Jason Donovan

Dontations

It takes a huge amount of money to setup and then run a non-medical holiday haven, so if you can make a donation, however small, every penny will help us. To make a donation please send cheques (Payable to Ellie’s Haven Cornwall Ltd) to: 40 Woodlands View, West Looe, Cornwall, PL13 2AW If you would like to Gift Aid your donation you can download a printable Gift Aid Declaration form our website: www.ellies-haven.org.uk E-mail: info@ellies-haven.org.uk Tel: 01503 265044

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Disabled Sailing Association 01803 408886 DREAM-A-WAY’s Aim... ...is to send local people with physical and learning difficulties on holidays and day trips - whether it is fulfilling a lifetime dream, experiencing great opportunities or just having ‘time out’ from daily routines. People of all ages and from around the South West are helped in every way possible to have a DREAM-A-WAY holiday. The volunteer committee members use their time to raise money to fund the trips and also actively seek out opportunities to help people throughout the South West. The chance for DREAM-A-WAY committee members and friends to raise money and help others has always been the driving force behind the charity. What makes this charity so extra special is that the volunteers provide their time and services freely - and that the charity does not incur any administration costs.

The Disabled Sailing Association uses the Royal Torbay and Corinthians Sailing Clubs, both of which are working towards full accessibility for people with Learning Disabilites, Physical Disabilities and/or Sensory Imparement. There is no charge to sail but donations of £2.00 per person are accepted. Children can sail free of charge. Morden House, Warren Road, Torquay, Devon, TQ2 5TU

For over 30 years, Calvert Trust has been enabling people with disabilities, together with their families and friends, to achieve their potential through outdoor adventure activities in the countryside. We aim to do this by providing: • A wide range of adventurous outdoor activities, meaningful challenge and adventure within a framework • • • • •

“Families, individuals and groups have been sent to places throughout the UK, Europe and the rest of the world providing lasting memories for all” Over 8,000 people have benefited since the launch and in 1999 DREAM-A-WAY purchased a luxury caravan at Haven Holidays, Sandy Bay, Devon. We now own 6 of these luxury holiday homes. Our website www.dream-a-way.co.uk has information on past and future events, applying for a holiday and much more. There is no age resitriction. info@dream-a-way.co.uk 15/5/07 11:59 Page 1 2 Lisa Close, Heavitree, Exeter, EX2 5JB 01392 823998

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of safety Opportunities for all to climb, abseil, horse ride, carriage drive, sail, kayak, canoe, do archery and use the zipwire Skilled, qualified and caring staff able to fulfil the needs of visitors Accessible accommodation and supporting equipment Comfortable and tasteful accommodation in rooms, apartments or lodges, self catered or fully catered Today its three centres welcome over 11,000 visitors each year, helping them challenge disability through outdoor adventure and providing more opportunities to find out that “it’s what you can do that counts!”

“it’s what you can do that counts!” Contact Calvert Trust Exmoor Calvert Trust Exmoor, Wistlandpound, Kentisbury, Barnstaple, Devon, EX31 4SJ 01598 763221

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Choosing the right car is the key to starting your journey!

For passengers who wish to travel seated beside the driver the Brotherwood Fiat Multipla was the first, and is still the best, small car.

Brotherwood Automobility manufacture a range of new wheelchair cars in which you can enjoy the freedom to travel and visit family and friends. Appointments and shopping trips become a simple everyday outing for those who need a wheelchair for their personal mobility.

BROTHERWOOD A U T O M O B I L I T Y

L I M I T E D

Pillar Box Lane, Beer Hackett, Sherborne, Dorset. DT9 6QP Fax: 01935 872853 • e-mail: sales@brotherwood.com

Visit our website

www.brotherwood.com

Our range of conversions is based on the following new cars: Volkswagen Sharan, Volkswagen Caddy Life, Volkswagen Caravelle, Kia Sedona, Peugeot Partner, Citroën Berlingo and the unique Nissan X-Trail. Phone now for more details and availability

01935 872603

HOME NEW,1EX-DEMONSTRATOR & SECOND HAND VEHICLES, SHORT AND LONG TERM HIRE Strip2DEMONSTRATION, 15/5/07 11:59 Page Quote: RC 01/8

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Learning Disabilities

ncluded is information about employment and training opportunities in Devon, Plymouh & Torbay. Listings For Fulfilling Lives / Short Breaks in Devon, Learning Disability providers and Care Homes.

Torbay

Devon

Health and Social Care for people in Devon with a learning disability is now the responsibility of the Learning Disability and Social Care Partnership. The partnership is led by Devon Adult and Community Services and involves Adult and Community Services staff, NHS staff from the Devon Partnership Trust and the Primary Care Trust. The partnership aims to provide people with a learning disability - and their carers - a “joined up” service and a single point of access. A new website specifically tailored for people with learning disabilities in Devon is one of the first in the country. It is a one-stop information shop for people with learning disabilities, their carers, families and other people with an interest in learning disabilities. For further information visit: www.learningdisabilitydevon.org.uk.

Employment for people with Learning Disabilities Torbay wants to make sure more people with learning disabilities are able to be part of employment, especially in paid work, and to be valued for the work they do. What Help is there to find Employment? It is possible to learn new skills by getting involved with: Community activities or voluntary work; College or training courses; Social Enterprise projects, all help you get ready to find job - much like a real job but you don’t get paid; Supported Employment or Workstep Services - especially for people who need extra help finding employment or gaining skills; Job Centre Plus; Disability Information Service; Job Introduction Scheme - subsidises employers for upto 13 weeks; Access to Work programmes. For more information: Call the Disability Information Service on 01803 552175.

Take a break! Have a great holiday in Cornwall Trevanion House, Wadebridge, North Cornwall, forms the base for your Cornish holiday. Here you join a group for the relaxing break of your choice. Whatever the length of stay, the decisions are yours. Using our minibuses you can visit coast and countryside or the tourist attractions for which Cornwall is famed. Trevanion House, registered with CSCI, employs staff experienced in providing holidays for people with a learning disability. We support as requested, but aim to provide guests with opportunities for achievement, stimulating selfconfidence. Most guests visit independently. In the hotel you will enjoy the comfort of bedrooms all of which are ensuite. Meals are freshly cooked using local produce, adjusted for dietary requirements. A full evening programme is offered. More info online at: www.trevanion.co.uk or by calling our booking team 01208 814903

Trevanion House Holidays

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WADEBRIDGE CORNWALL

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Learning Disability Support and Advice - Ridleys A drop-in service for adults aged 18+ with Learning Disabilities. Support, information, guidance and a place to socialise are provided in a friendly environment. Workshops on many subjects are held on a regular basis. Services • Drop-in to Ridleys at a time to suit you, to meet others, share experiences and make friends. • Support for clients, carers, professionals and parents. • Information on local groups and other support services • Workshops on many areas to improve daily living skills / hobbies and interests. • Information and Advice on any subject from friendly staff at Ridleys. • Computers with Internet Access To join telephone Lee, Nicky or Cathy on 01752 222267 and arrange to visit us to have a look around and a chat. Address: 1st Floor, Belgrave House, 73 Mutley Plain, Plymouth, Devon, PL4 6JJ. Opening hours Monday to Friday 9.30am-12.00pm and 12.30pm-3.00pm.

Fulfilling Lives / Short Break Services With placement based on a persons support needs, wants and aspirations, Fulfilling Lives / Short Break services enable individuals with a Learning Disability to learn, socialise, and be cared for as well as providing a valuable day-time short break for carers. This can be a regular permanent arrangement or for some individuals could lead to employment or community-based activity.

East Devon The Phillips Resource C.

Mid Devon The Leaze Community Resource Centre Okehampton 01837 54133 Puzzletree Community Hub Okeh. 01837 659796 Old Bartows Tiverton 01884 252335 The Old Bakery Tiverton 07970 978525 Community House Cullompton 07968 690711 Crediton 07855 781989

North Devon Short Breaks Barnstaple 01271 343709 Fulfilling Lives

01297 33793

Short Breaks

Copperfields Exmouth 01395 269680 Pine Park House Honiton 01404 42549

Fulfilling Lives

The Beach Hub Exmouth 01395 269286 Doyle Community Resource Centre Exmouth 01395 264789 Durham Way Honiton 01404 44420

Exeter Fulfilling Lives Centre Nichols Day services 01392 218194

Community Hub The Exchange 01392

Silver Hill Lodge Barnstaple 01271 343623 Community Hub Barnstaple 01271 357743 Old Rectory Centre Bideford 01237 471001 Wellpark Community Resource Centre Holsworthy 01409 254531 Two Lanes Community Resource Centre Ilfracombe 01271 866176 Eric Palmer Centre Torrington 07800 808988

Ropewalk Community Resource Centre Kingsbridge 01548 853163 Molly Owen Community Resource Cen. Tavistock 01822 612981 / 613125 The Boatshed Totnes 01803 849509

Short Breaks (high support needs)

Fulfilling Lives

Campion House, Green Street, Kidderminster, Worcs, DY10 1JL 01562 723010

Central England People First

PO Box 5200, Northampton, Northamptonshire, NN11ZB 01604 759 049

Exeter CVS

Wat Tyler House, King William Street, Exeter, Devon, EX4 6PD 01392 202055

Leonard Cheshire Foundation

South West Regional Office, 4 Heron Gate Office Park, Hankridge Way, Taunton, Somerset, TA1 2LR 01823 443674

Lifeways Community Care Exeter Advert on next page

Fulfilling Lives

Teignbridge

Strip2 15/5/07 11:59 Page 1 Short Breaks unit Haldon V. 01392 411229

BILD (British Institute for Learning Disabilities)

South Hams & West Devon

219725

New Treetops 01392 51726

Learning Disability Care Providers

Fulfilling Lives

Kingsteignton Community Resource Centre Newton Abbot 01626 365996 Ryefields Newton Abbot 01626 216210

Unit 5A, Cranmere Court, Lustleigh Close, Matford Business Park, Exeter, Devon, EX2 8PW 01392 823400 www.lifeways.co.uk

Lifeways Community Care Ivybridge Bowker House, Lee Mill Bridge, Lee Mill, Ivybridge, Devon, PL21 9EF 01752 691122

Link up (formerly Ottervale One to One) The Volunteer Centre, Dowell Street, Honiton, Devon, EX14 1LZ 0208 868581

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Learning Disability Providers Continued Mencap

7 Hammet Street, Taunton, Somerset, TA1 1RZ 01823 443674

Northam Lodge Charity

Northam Lodge, Heywood Road , Bideford, Devon, EX39 3QB 01237 477238

Scope Inclusion Team - Advert Below Unit 2, Bridge Court, Kingsmill Road, Saltash, Cornwall, PL12 6E 01752 840059 www.scope.co.uk

South Devon Carers Consortium 11 Castle Road, Ellacombe, Torquay, Devon, TQ1 3BB 01803 294275

South West Adult Placement Scheme Suite 3, Zealley House, Greenhill Way, Kingsteignton, Devon, TQ12 3SB 01626 360170

The Dove Project

Highland House, 1 Highland House, Ivybridge, Devon, PL21 9AG 01752 896883

The PLUSS Organisation

22 Marsh Green Road, Marsh Barton, Exeter, Devon, EX2 8PQ 01392 438329

Vocal In South Devon Russell House

Prospects South and South West Advert on previous page

The Kings Centre, Unit 6, Blackdown Business Park, Sylvan Road, Wellington, TA 21 8ST 01823 322004 www.prospects.org.uk

Durnford Society

37-41 Springfield Road, Elburton, Plymouth, Devon, PL9 8EJ 01752 482240

Emtill Projects

Dawlish Gardens Trust

Marysfield Nursery, Port Road, Dawlish, Devon, EX7 0NX 01626 864308

Unit 17, Creykes Court, Craigie Drive, The Millfields, Plymouth, Devon, PL1 3JB 01752 261744

Independence (South West)

Havencare (Plymouth)

Rockville House, 2a Rockville Park, Plymstock, Plymouth, Devon, PL9 7DG 01752 401520

2nd Floor Argosy House, Longbridge Road, Marsh Mill, Plymouth, Devon, PL6 8LD 01752 251476

John Daniels Centre

Michael Batt Foundation

Plymouth Guild (Ridley Courtlands Centre)

Plymouth Highbury Trust

Roscadhilll Road, Heamoor, Penzance, Cornwall, R20 8TP 01736 368531

Belgrave House, 73 Mutley Plain, Plymouth, Devon, PL4 6JJ 01752 222267

Bay Training & Support Services Tall Trees

3rd Floor Posiedon House, Neptune Business Park Cattedown, Plymouth, Devon, PL4 0SN 01752 310531 Highbury Centre, 207 Outland Road, Plymouth, Devon, PL2 3PF 01752 773333

The Walkway

Renney Road, Heybrook Bay, Plymouth, Devon, PL9 0BD 01752 862183

37 Milehouse Road, Milehouse, Plymouth, Devon, PL3 4AF 01752 561189

Colebrook Housing Society Ltd

Time Out Enabling Service

3 Woodland Terrace, Greenbank, Plymouth, Devon, PL4 8NL 01752 205210

15 Lopes Road, Milehouse, Plymouth, Devon PL2 3DZ 01752 558028

22a Hyde Road, Paignton, Devon, TQ4 5BY 01803 528714

Scope Inclusion Team “Scope’s inclusion team offers muchneeded support to help disabled people achieve inclusion in the wider community.”

therapy care

Our individually tailored services have been proven highly successful for people with: learning disabilities, mental health needs, acquired brain injuries, physical/medical disabilities and sensory impairments. Our care staff have also won a reputation for working effectively with people who have challenging behaviours or specialist needs, which may include Autistic Spectrum Disorders, Asperger’s Syndrome, Prader-Willi Syndrome, and Dual Diagnosis. Our service models create a framework of proven stability and all our services are overseen by Qualified Nurses and Social Workers

Scope is a Registered Charity MS5260/04.06DH

education support

For more information please contact Scope’s inclusion team on: 01752 840059, by fax on: 01752 846162 or email: andrew.mullen@scope.org.uk

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nursing

Established in 1995, Lifeways Community Care has become one of the most trusted and respected providers of services for people with complex needs. Our services are operated through a steadily expanding network of Area Offices across the UK.

In the South-West we are Approved Providers in Cornwall, Devon, and Somerset For further information or an informal discussion on the services we provide, please contact John Fahy on 01392 823400 or email john.fahy@lifeways.co.uk Visit us at www.lifeways.co.uk

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Learning Disability Homes in East Devon

19 Moormead B. Salterton 01395 444328 29 Albion Hill Exmouth

01395 276323

5 Seafield Road Seaton 01297 22423 73 The Marles Exmouth 01395 265276 78&80 Sandhill St. O. St Mary 01404 814264 Applemead Exeter 01404 823332 Ashley House Seaton 01297 24598 Barley Close Axminster 01297 552913 Barnfield Farm Honiton 01404 891627 Brimley Exmouth 01395 265775 Bystock Court Exmouth 01395 266605 Chessington Seaton 01297 20383 Copperfields Rspt. Exmouth 01395 269680 Cornerstones Exmouth 01395 275892

Fair Bungalows N. Home 01392 438430 Fernley N. Home Exeter 01392 493640 Haldon View Exeter 01392 411229 Highbray Exeter 01392 676863 Holly Tree House Exeter 01392 491162

The Grangewood Ilfracombe 01271 862864 The Meadows Bideford 01271 861124 Wellesley Barnstaple 01271 373755

Learning Disability Homes in Plymouth

Longcombe Exeter 01392 686686

1 Grenville Road Plymouth 01752 261528

Manor Mews Exeter 01392 438048

12 Florence Street Plymouth 01752 298425

New Treetops Shortbreaks01392 251726 12 Ryder Road Plymouth 01752 219779 Pendeen Exeter 01392 686497 124 Pasley Street Plymouth 01752 319370 Pennsylvania House Exeter 01392 256346

26 Mills Road Plymouth 01752 204598

Shaftesbury House Exeter 01392 430023

268 Elburton Rd Plymouth 01752 482240

Tremona Care Home Exeter 01392 460945

28 Pasley Street Plymouth 01752 561459

Wellpark Exeter 01392 217387

347 Old Laira Rd Plymouth 01752 310531

West Avenue Exeter 01392 270760

4 Amherst Road Plymouth 01409221966

Learning Disability Homes in Mid Devon

46 Grenville Road Plymouth 01752 310531 57 Lisson Grove Plymouth 01752 667930 71 Mount Gould Road 01752 698795

Forton House Exmouth 01395 222621

1 Pound Square Cullompton 01884 32673

Lisburne Honiton 01404 42364

3 Rumbelow Road Tiverton 01884 232933

Miramar Exmouth 01395 264131

3 Water Meadows Cullompton 01884 34287

Norwyn House Axminster 01297 35111 Otterhayes Trust Ot. St Mary 01404 816300

Allied Back-up Project Ltd- The Old Bakery Crediton, Devon 01363 777565

Perry Cottage Ottery St Mary 01404 814961

Bellever Crediton 01363 776170

Clearview Plymouth 01752 256980

Pine Park House Honiton 01404 42549

Bolealler House Cullompton 01884 38275

Colwill Lodge Plymouth 01752 768646

Preston Alan Project Axmin. 01297 35095

Bryher Tiverton 01884 242457/242846

Coolhaze Plymouth 01803 882296

Stallcombe Hse. B. Salterton 01395 232373

CARE Blackerton Hse. Tiver. 01398 341252

Douglas House Plymouth 01752 253179

The Koppers Axminster 01297 32427

Chantry Care Srv. Crediton 01363 772301

Durnford Res. Home Plym. 01752 263573

The Lawns Exmouth 01395 275382

Coombe House Crediton 01363 85910

Fair Glen & Gate House 01752 770358

The Lodge Exmouth 01395 276457

Creedy Court Crediton 01363 773182

Farm Lane House Plymouth 01752 775848

The Old Rectory Axminster 01297 552532

Dean View Crediton 01363 775333

Halcyon House Plymouth 01752 605541

Trianon N. Home Exmouth 01395 269638

Forge House Cullompton 01884 32818

Hardwick View Plymouth 01752 342056

Windsor Lodge Exmouth 01395 263211

Housemartins Cullompton 01884 35443

Heather Grange Plymouth 01752 347982

Ivor Macey House Tiverton 01884 821668

Highbury House Plymouth 01752 753710

Learning Disability Homes in Exeter

9 Kemyell Place Plymouth 01752 317747 Badgers Holt Plymouth 01752 569229 Bella Care Home Plymouth 01752 246145 Brookland House Plymouth 01752 690684

Ltle. Eastbrook Frm Tiverton 01823 672373 Honeybourne Hse. Plymouth 01752 242789 Oak Tree House Tiverton 01398 331446

Inglenook House Plymouth 01752 229448

1 Saint Anne`s Rd Exeter 07071 780795

Orchard View Crediton 01363 881093

Kanner Project Plymouth 01752 895094

34 Fairpark Road Exeter 01392 255099

Valona Crediton 01363 776331

Kazdin Plymouth 01752 702105

49 Regents Park Exeter 01392 423847

Woodcote Crediton 01363 775068

Kendler House Plymouth 01752 550479

55 Barnardo Road Exeter 01392 435443 59&61 Whipton Barton Rd 01392 462512 63&65 Whipton Barton Rd 01392 462514

Learning Disability Homes in North Devon

Andlaw House Exeter 01392 490366

Berry House Barnstaple 01271 323879

Belmont House Exeter 01392 213405

Bourne Bridge Hse S. Molton 01884 860909

Budlake Exeter 01392 439321

Greenfields Barnstaple 01271 343709

Denis Taylor House Exeter 686482 Strip2 15/5/07 11:5901392 Page 1

Lawrence House Barnstaple 01271 377189

Dennyshill Exeter 01392 259170

St Denys Barnstaple 01271 343295

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

May Terrace Plymouth 01752 668139 Mayflower Plymouth 01752 660302 Morwenna Plymouth 01752 350940 Oaklands Plymouth 01752 481166 Oakleigh Plymouth 01752 787521 Parkstone Lane Plymouth 01752 344144 Pendeen Res. Home Plym. 01752 794447 Premier Care Plymouth 01752 510362 0800 99 88 33

Priory View Plymouth 01752 348539 Ridgecott Plymouth 01752 330495 Silvermead Plymouth 01752 709757 Southleigh Res.l Home Ply. 01752 211136 Southview Plymouth 01752 240800 St Winnow Plymouth 01803 882296 Stoke View Plymouth 01752 211135 The Bungalow Plymouth 01752 701057 The Lodge Plymouth 01752 773333 Trelawney House Plmouth 01752 770744 Trevithick House Plymouth 01752 269431 Two Trees Plymouth 01752 561189 Victoria House Plymouth 01752 661171 Welby Comm. Unit Plymouth 01752 794544

Kingsacre Teignmouth 01626 772180

Renaissance Torquay 01803 201513

Laburnum Hse. Teignmouth 01626 774662

St Michaels Torquay 01803 325189

Lakeview R. Home N. Abbot 01626 354181

Summon Bonum Torquay 01803 293512

Manyana Dawlish 01626 863038

Tanfield House Torquay 01803 324514

Meadowside Newton Abbot 01626 363243

The Chimes Paignton 01803 559205

Merthyr Exeter 01392 686686

The Firs Paignton 01803 523191

Oakleigh Dawlish 01626 866740

The Palms Torquay 01803 296949

Oakleigh House Teignmouth 01626 870331

Tobias Centre For Austistic Support Services Torquay 01803 312867

Oakwood Court Dawlish 01626 864066 Parikia APL Teignmouth 01626 770189 Pippin House Newton Abbot 01626 354521 Radfords Totnes 01803 813622 Ralmar R.Home Dawlish 01626 863500

Warberries N. Home Torq. 01803 294563 Warwick House Paignton 01803 663421

Learning Disability Homes in Torridge

Rivendell Newton Abbot 01626 853943

Acorn House

Sheldron Totnes 01803 812114

Acorn Manor Bideford

St David`s APL Dawlish 01626 865597

Bidna House Bideford 01237 470714

The Anchorage Bideford 01237 421002

Burrough Farm Bideford 01237 472579

Bramblewood Totnes 01803 866156

The Annex Exeter 01626 899930

Credence House Bideford 01237 477313

Camphill Devon Buckfastl. 01364 642631

The Hollies Newton Abbot 01626 832270

Cromwell House Torrington 01805 624847

Deanbrook South Brent 01364 72446

Tower House Teignmouth 01626 776515

Enigma Care Ltd Winkleigh 01837 680157

Heversham Totnes 01803 867044

Westcliff House Dawlish 01626 862260

Gatooma Holsworthy 01409 281778

Laura House Totnes 01803 866541

Westward Dawlish 01626 864825

Northam Lodge

Wilton Street Plymouth 01752 550045

Learning Disability Homes in South Hams

Primrose House Ivybridge 01752 894222 The Spinney Plymouth 01752 695537 Tor Vale Plymouth 01752 480950

Learning Disability Homes in Teignbridge

Learning Disability Homes in Torbay 1 Empire Road Torquay 01803 326215 110 Primley Park Paignton 01803 556319 2 Battersway Court Paignton 01803 527230

Bideford 01237 420777 01237 420777

Bideford 01237 477238

Northdown Lodge Bideford 01237 424318 Riverview Bideford 01237 476879 Sandhurst Bideford 01237 477195 Santosa Holsworthy 01409 254434 The Old Galleries Bideford 01237 425601 Vielstone Buckland Brewer 01237 451127

16 Hill Park Road N. Abbot 01626 337710

Andelain Paignton 01803 559336

9 Powderham Rd N. Abbot 01626 352581

Arundel House Paignton 01803 551450

Alston Court Newton Abbot 01803 873558

Baytree House Torquay 01803 211300

Ashdown Teignmouth 01626 772995

Braemar House Paignton 01803 666011

Bracken Tor House Okeh. 01837 55209

Ashlea Dawlish 01626 867182

Brioc Brixham 01803 882823

Chollacott House Tavistock 01822 612811

Botchill House Dawlish 01626 863047

Burlington House Torquay 01803 298810

Cornerways Tavistock 01822 618724

Brynsworthy Teignmouth 01626 779364

Burrow Down Paignton 01803 663445

Curlews Okehampton 01837 810856

Cameroon Exeter 01483 772901

Burrowdown Cottage Paign. 01803 527463

Davie House

College House Newton Abbot 01626 351427

Crowndale Torquay 01803 606020

Easterbrook Farm Okeh. 01837 851674

Windsor Drive Dawlish 01626 888481

Dean House Torquay 01803 313117

Homeland Yelverton 01822 859480

Eastleigh House

Eastcombe Torquay 01803 311952

Meadowcroft Okehampton 01837 840916

Eldra Court Teignmouth 01626 868124

Liesse Paignton 01803 559075

Moor Lodge Yelverton 01822 890 359

Fairfield House Dawlish 01626 862173

Lindisfarne N. Home Paign. 01626 202221

Okecroft N. Home Okeh. 01837 52144

Fairview Lodge New. Abbot 01626 362001

Magnolia Lodge Torquay 01803 605348

Heatherside Hse. Yelverton 01822 854771

Glenlyn Exminster 01392 824222

New Redvers Torquay 01803 409174

Stone Cottage Okehampton 01805 804683

Halsham Teignmouth 01626 777440

Occombe House Paignton 01803 556605

The Lawns Tavistock 01822 610233

Overcliff

Tregarland Tavistock 01822 618460 / 618533

Teignmouth 01626 776611

Strip2 15/5/07 Newton 11:59 Page 1 852254 Home Orchard Abbot 01626

Torquay 01803 292276

Quintaville Torquay 01803 328289 Kings Court Newton Abbot 01626 363871 M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

Learning Disability Homes in West Devon

Yelverton 01822 854656

Waltair House Tavistock 01822 612421 0800 99 88 33

Day Care

ay care has traditionally been provided in specialist day centres in the local community, on a long or short term basis. These centres provide services and activities to meet different people’s needs, often including meals and recreational activities.

Day Care Centres

For people who might otherwise never get out, a day care centre provides a safe and secure environment as an alternative. It is a place where people may socialise, take part in some activities (either individually or as part of a group), have a wholesome meal and relax. It is also a place where basic personal tasks which have become difficult for an individual to attempt alone, or even with the help of a carer, may be undertaken. Resources and the location of the day care centre will affect the kind of activities which are offered and whether special needs are catered for.

only once or twice a week. Other users may come for short rehabilitative programmes lasting for a few weeks or months. The day and the week should be organised to respond to each kind of need. Long-term day care is probably most usual. If someone is socially isolated or becomes physically or mentally frail, they may be assessed as suitable and eligible for day care. It will continue to be available as the person becomes older until, for whatever reason, the need is no longer there.

Some types of day care are specialist and short-term; these often have a rehabilitative objective. For example, day care may be provided for people recovering from strokes, with activities designed to promote independence, as much Day care at home can provide social activity for older people mobility as possible, and developing self-confidence. who do not want, or are not able, to go to a day care centre. Day care at home is where two or three older people, usually located in the same area, receive day care at one another’s Each day care service should be sure that an individual houses. meets the admission criteria. It is important for both the day

Day Care at Home

Assessment & Admissions

care service and individuals that services are appropriate for users and vice versa. A mentally confused person, for A day care service should always be under review. The example, might be better off in a specialist day centre, rather needs of individuals and the group change. There are different than a generic one. patterns of attendance: some people come daily, some Age Concern Resource Pack- “Day Care For Older People” 1999

Long/Short Term Day Care

Fulfilling Lives and Short Breaks Services in Devon For people with learning disabilities Fulfilling Lives / Short Break Services in Devon offer a source of socialising, entertainment and learning. The may be a form of day care and respite for carers. For more information see the Learning Disability section on page 27

Day Care listings are for older people, unless otherwise stated Strip2 15/5/07 11:59 Page 1

Day Care & Respite Centres in East Devon Adelaide Lodge Honiton 01404 42921 Age Concern Budleigh Salterton

The Norman Centre B. Salterton 01395 445510 Scott Rowe Centre Axminster 01297 630428 Healthy Living Centre Seaton 01297 21611 8 New North Road Exmouth 01395 275408 Green Close Sidmouth 01395 515050

Angela Court Sidmouth 01404 812495

Day Care elderly, elderly physically disabiled

Davey Court Exmouth 01395 222480 Day care for elderly mentally infirm

Dove Court Seaton 01297 22451 Doveridge Colyton 01297 552196 East Devon Special Needs Action

Therapeutic activities for people with a higher level of physical or sensory disability Senphy Centre Honiton 01392 385867

Exebank Day Cen. Exmouth 01392 381430 Outreach rehabilitation service

Greendale Exmouth 01395 274727

Bindon Sidmouth 01395 514500

Day care for elderly socially isolated and elderly people with mental health problems

Bronte Care Home Exeter 01392 875670

Halsdown House Exmouth 01395 272390

Bystock Court Exmouth 01395 266605

Headway Exmouth 01392 211822

Day care for adults with learning disabilities

Care Home, The Axminster 01297 32427 Clyst Centre, The Exeter 01392 465364

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Day Care people with an acquired brain injury

Headway Honiton 01404 44070

Day Care people with an acquired brain injury

0800 99 88 33

Marshlands Day Centre Seat. 01297 23612 Barnhaven Tiverton 01398 331566

Mariners Close Braunton 01271 815263

Mind E. Devon Proj. Honiton 01404 42343

Baseline Tiverton 01392 381100

Netherhayes Seaton 01297 21646

CARE Blackerton H. Tiverton 01398 341252

Oakwell Care Home Barnst. 01271 327252 Day opportunities for elderly mentally confused people.

Day Care for Mental Health difficulties

Oak House Axminster 01297 33163

Physical and sensory disabilities. 1 to 1 rehab. Day Care for people with learning disabilities

Oasis Day Centre Barnstaple 01271 323793

Castle Grove Tiverton 01398 331317

<60 years physical and sensory disabilities

Day Care for elderly or disabled

Park Lane Barnstaple 01271 373600

Otterhayes Trust Ot. St Mary 01404 816300

Charlton Lodge Tiverton 01884 253319

Day care for people with learning disabilities.

Day Care for elderly and disabled people

Rest A While Witheridge 01884 860721

Ot. St Mary Day Care Cen. 01404 813539

Chestnut Day Centre Crediton 01363 83752 Rosebank Day Centre Barns. 01271 378651

Day care for elderly and elderly mentally disordered people.

Mental Health, Older People (> 50), Physical Disability, Sensory Disability

Court House Cullompton 01884 32510

Pathways Exmouth 01395 264789

Crediton Headway House 01392 211822

Day care for people with learning disabilities

Rehabilitative acquired brain injury.

Pinhay House Lyme Regis 01297 445626

Friday Club Crediton 01363 775588

Day care for elderly or elderly confused people

Social group for people with early dementia

Rethink Exmouth 01395 224166

Headway Tiverton 01392 211822

Severe mental illness

Day Care people with an acquired brain injury

Ridgeway Sidmouth 01395 516205

Hillbrow Crediton 01363 773055

Robert Owen Com. Honiton 01404 891627

Honeytree Crediton 01363 772661

Day care for people with learning disabilities

Silverleigh Cedars Axminster 01297 32775 St Michael’s Day Cen. Hon 01392 385850 St Saviours Res. H. Exmouth 01395 264127

Elderly active, mentally ill, physically disabled

Stowford Lodge Sidmouth 01395 578726 People with mental health problems

Exeter Headway Centre 01392 211822

Slow stream, long-term, group, centre-based rehabilitation

Highlands Care Home 01392 431122 Elderly Mentally Infirm

MIND - Springboard 01392 204491 Day service mental health difficulties

Millbrook Centre Exeter 01392 259947 Parkland Hse. Care Home 01392 251144 Pinbrook Hse. Care Home 01392 465300

Day Care & Respite Centres in Plymouth Age Concern

Amberley House Res. H. 01752 336960

Kenwyn Crediton 01363 772670 Larches Tiverton 01884 257355

Day care for elderly or disabled people

Melrose Tiverton 01884 259171

Orchard Lea Cullompton 01884 33375

Bodley Com. Care Support 01392 462473

Learning Disability

Kent Farm Cullompton 01884 840144

Tudor Cott. Care H. Axminster 01297 33016

Park Club Day Facility older people dementia Neighbourhood Day homes of ‘host carers’ West Exe Day Services sensory loss, depression

Two Lanes Com. Cen. Ilfrac. 01271 866176

Elderly or disabled people

Thornfield Care H. Seaton 01297 20039

Age Concern 01392 202092

Learning Disability, Older People (> 50)

Elspeth Sitters House 01752 665424 William and Patricia Venton Centre 01752 405632 William Venton Centre 01752 405632 River View 01752 253974

Elderly or disabled people

Day care for people with severe dementia/ mental health problems.

Day Care & Respite Centres in Exeter

Physical Disability, Sensory Disability

Orchard View Crediton 01363 881093

Day care for people with learning disabilities.

Ridge House Crediton 01363 877335 Somerville Hse Cullompton 01884 820811 St Andrew’s Cullompton 01884 32369 St Lawrence Crediton 01363 773173

Day Care & Respite Centres in North Devon Age Concern Barnstaple 01271 324488

Evergreen Club / Helping Hand Club / The Square Club (learning disabilities)

Alexandra Rd Res. C. Barnst. 01271 322943 Mental health problems

Beech House South Molton 01769 572124 Burrow House Ilfracombe 01271 863685

Day Care for elderly / Dementia. Mon - Sat.

Headway Plymouth 01752 550559

Day Care people with an acquired brain injury

Leonard Cheshire 01752 331653 Adults with physical disabilities

PLUSS Plymouth 01752 306660

Supported employment opportunities for learning/physical/sensory disabilities. Clittaford Road, Southway, Plymouth, PL6 6DF 01752 306660

Plym. & Dist. Disabled Fellowship 01752 562729 learning disabilities

Plym. Highbury Trust - Edith Freeman Day Cen. learning disabilities 01752 773333 Plymouth Guild - Ridleys 01752 222267 learning disabilities

Rockville House - Independence SW

0845 2413426 Physical and learning disabilities

SCOPE- Com. Skills Project 01752 671971 Day Services/skills learning/sensory/physical dis.

Social Space 07805 720519 The Dove Project 01752 671971

Day Services/skills training learning disabilities.

Torr Day Centre Plymouth 01752 771710

Day Care & Respite Centres in South Hams

Elderly people, elderly mentally infirm

Eastleigh South Molton 01769 572646

Regents Park Care Home 01392 209109

Ebberly House Barnstaple 01271 345684

Beacon Court Dartmouth 01803 832672

Firs - Day Care Witheridgem 01884 860679

Butterpark Care Home 01752 891025

Young adults with learning disabilities Treetops Resource Centre 01392 218194 Learning Disability

Day Care & Respite Centres in Mid Devon Age Concern

Deep Lane Centre Crediton 01363 775008 Strip2 15/5/07 11:59 Page 1 Cameo Club Cullompton 01823 680750 Beck House Tiverton 01884 255369

Elderly and elderly with dementia

Greenfields Barnstaple 01271 343709

Learning difficulties or physical impairment

Headway N. Devon Barnst. 01271 323088

Day Care people with an acquired brain injury

Ilfracombe Link Res. C. 01271 864700

Day Care people with mental health problems

Lydiate Lodge Lynton 01598 753256

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Elderly, disabilities, elderly mentally inform. Elderly with mental health problems

D.O.V.E Project Ivybridge 01752 698479 Day Opporuntities and Vocational Experiences supporting people with learning disabilities Dartmouth Day Care Unit 01803 832255 Older people with medical or therapy needs

Dawn Care Home Totnes 01803 862964 0800 99 88 33

Douro Court Ivybridge 01752 898241

Westb. Lgue Of Frnds Exm. 01392 824752

Fairfield House Kingsbridge 01548 580388

Westlands Teignmouth 01626 773007

Mental Health, Older People

Forder Lane House Totnes 01803 863550

White House Teignmouth 01626 774322

Learning Disability

Ilbert Day Hosp. Kingsbridge 01548 852349 mental health problems and rehab

Kahala Court Kingsbridge 01548 852520 Elderly or physically disabled

Day Care & Respite Centres in Torbay Abbotts Torquay 01803 327574

Kings Acre Ivybridge 01548 830076 Manor Care Home Yealmpton 01752 880510 Overleat Kingsbridge 01548 852603 Puddavine Court Totnes 01803 866366 Quay Court Kingsbridge 01548 852540

Age Concern Paignton 01803 841839 Aveland Court Babbacombe 01803 326259

South Efford Hse Kingsbridge 01548 550141 Thurlestone Crt. Kingsbridge 01548 560737

Barn Park Beaworthy 01409 221201 Elderly, Elderly Mentally Infirm

Deer Park Holsworthy 01409 254444

Elderly, Elderly Physically Disabled

Cross Park House Brixham 01803 856619 Elderly and elderly physically disabled

Didsbury Court Torquay 01803 329735

Fairwinds Paignton 01803 529939

Adults with profound learning disabilities

Frensham House Brixham 01803 857476

Elderly, elderly physically or mentally infirm

Acorn Comm. Supp. Exeter 01647 252701

Day Care & Respite Centres in Torridge

Bodmeyrick Holsworthy 01409 253970

Dementia Care

Day Care & Respite Centres in Teignbridge

Woodlands H. Care Torquay 01803 311002

Bascombe Court - Brixham 01803 842360

Tumbly Hill Day Cen Kingsbr. 01548 853033 Eclipse Lodge Torquay 01803 607604 Wells Court Salcombe 01548 843484

Torquay Comm. Res. Cen. 01803 215531

Elderly, Physically Disabled people

Choice Babbacombe 01803 403026

Rushbrook Totnes 01803 864985

Three Corners Brixham 01803 842349

Furzeham Lodge Brixham 01803 856657 Elderly and elderly physically disabled

Hartland Day Cen. Bideford 01237 441909 Holsworthy Day Centre 01409 254677 Day Centre elderly and physically disabled

Springfield Centre Bideford 01237 475240 older people, people with learning, mental health or physical disabilities

Winkleigh Torrington 01805 622079 Woodland Vale Torrington 01805 622079

Day Care & Respite Centres in West Devon Burdon Grange Beaworthy 01409 231551

Ashdown Teignmouth 01626 772995

Georgian House Torquay 01803 295196

Barton House Dawlish 01626 864474

Grangelea Paignton 01803 522342

Bishopsteignton Hse Teign. 01626 770383

Harbour Rise Paignton 01803 551834

Social and mental health care

Hollacombe Com Res Cen 01803 523711

learning disablity

Holwell Villa Brixham 01803 854103

Learning Disability, Mental Health, Older People, Physical Disability, Sensory Disability

Horizons Paignton 01803 527463

Poppy Day Care Okehampton 01837 52487

Leonard Cheshire Brixham 01803 856333

Puzzle Tree Okehampton 01837 659796

Lodge Day Care C. Torquay 01803 322230

Red House Yelverton 01822 854376

Lorna House Torquay 01803 329908

Tawburn House Okehampton 01837 840737

Day Care for People with Learning Disabilities

Elderly, elderly physically or mentally infirm Elderly and elderly physically disabled

Briarcroft Ret. H. Teignmouth 01626 774681

Elderly, elderly physically or mentally infirm

Charterhouse Teignmouth 01626 774481

Learning Disability

Community Care Trust South Devon

Elderly, elderly physically or mentally infirm

Day Care for Elderly Mentally Infirm

Day & Respite for elderly and phys. disabled Newton Abbot 01626 364863

Coombeswood Hse N. Abbot 01626 365101 Day Care for Elderly Mentally Infirm

Day opportunies for learning disabilities Young severely physically disabled adults

Daw Vale Dawlish 01626 863447 Dawlish Gard. Trust Dawlish 01626 864307 Day care facilities and training learning dis.

Dunmore Newton Abbot 01626 352470 Holcombe Hs Moretonhamp. 01647 440121 Kingskerswell Newton Abbot 01803 875901 Lindons Newton Abbot 01626 368070

Harewood House Tavistock 01822 613862 Leaze Centre Okehampton 01837 54133 Lyndridge Okehampton 01837 54782

Day care physical and sensory disabilities Adult with Learning Disabilities

Elderly and elderly physically disabled people

Oakhurst Paignton 01803 524414 Pendennis Paignton 01803 551351 Primley House Paignton 01803 558867

Mallands Newton Abbot 01626 366244

Robert Owen Communities - Aspects Day Care / Craft Studios

Mardon House Teignmouth 01626 772911

Rosehill Rehab Unit Torquay 01803 291909

Moors Park Hse. Teignmouth 01626 775465

Roseville Paignton 01803 550530

Day Care for Elderly disabled

Learning disabilities Paignton 01803 520950

Neilston Res. Teignmouth 01626 774221 Old Peoples Social Dawlish 01626 863679 Redmount Buckfastleigh 01364 642403

elderly physically disabled mentall disordered

St Edmunds Care Torquay 01803 324595 St Kilda Care Brixham 01803 853249 St Omer Torquay 01803 605336

Thornley Hse Hotel Teignm. 01626 775270

Crelake House Tavistock 01822 616224

Magnolia House Torquay 01803 294674

Greenhill Newton Abbot 01626 333362

Rosemount Chudleigh11:59 01626 854148 Strip2 15/5/07 Page

Nursing care for elderly,physically disabled

Teignmouth Day Centre 01626 773739

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Care Homes

are Homes are listed in this section alphabetically in districts. For more information contact the homes directly. Information in this section includes making a decision, types of home, care home fees, and questions to ask. Listings are also available on www.rightcareindex.com

Making a Decision

Types of Care Home

Age Concern factsheet 29 “Finding care home accommodation” November 2006

More Information: Devon County Council 0845 1551007 Factsheets 10a b c, 2d. Torbay Care Trust 01803 210500. Plymouth City Council 01752 308600

Choosing to go into a home should be your decision. You can only be forced to go into a home against your will in exceptional circumstances. These account for a small proportion of older people entering care homes. Your needs may be such that it is no longer feasible to remain in your own home, even with a package of care and support services. There can also be positive advantages to living in a care home which attract you to this option. The most important factor should be that your decision is an informed one.

Bay Court Budleigh Salterton 01395 442637

Services Key

Nursing Home

Bindon & Elmcroft Sidm. 01395 514500

Residential Home 48

Brandon Exmouth 01395 267581

Number of Places

Dementia

Bronte Exeter 01392 875670

Old Age

Physical Disabilty

Chestnuts Exmouth 01395 277198

Mental Disorder

Care Homes in East Devon

10 Exmouth Honiton Seaton

Adelaide Lodge Honiton 01404 42921 48

Danby House Exmouth 01392 381400 22

Dove Court Seaton 01297 22451

Amberwood Exmouth 01395 263540 24

Doveridge Colyton 01297 552196

Angela Court Sidmouth 01404 812495 37

Elm Cottage Seaton 01297 23658

Arcot House Sidmouth 01395 514397 23

Elmwood Colyton 01297 552750

Ashfield Rest H. Exmouth 01395 264503 15/5/07 25

Cranford Exmouth 01395 263295

Davey Court Exmouth 01395 273860

Alexandra House Honiton 01404 549429

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CSCI (Commission for Social Care Inspection www.csci. org.uk) is responsible for the inspection and registration of care homes. The term ‘care home’ covers any establishment providing accommodation with personal or nursing care. Not all care homes are registered to provide nursing care. Some homes may have beds registered as providing accommodation and personal care, and other beds registered for nursing care to be provided as well.

11:59

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Exebank [Warren View] Exmouth 01392 381430

Exmouth House Exmouth 01395 275926 31

Fernihurst Exmouth 01395 224112 50

Gittisham Hill Hse Honiton 01404 42083 30

Glenside Sidmouth 01395 578466 8

Green Close Sidmouth 01395 515050 23

Halsdown Exmouth 01395 272390 17

Hay House Exeter 01392 461779 35

Hembury Fort Hse Honiton 01404 841334 25

Hill House Honiton 01404 46694 25

Holmesley Sidmouth 01395 513961 38

Honiton Manor Honiton 01404 45204 22

Knappe Cross Exmouth 01395 263643 42

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

01579 384156

Mary Tavy, Nr Tavistock, Devon, PL19 9QB

Woodhouse, Uplyme, Lyme Regis, Dorset, DT7 3SQ

Higher Lux Street, Liskeard, Cornwall, PL14 3JX

01822 810249

01297 445444

01579 346460

Blackdown Nursing Home is in the village of Mary Tavy, which is situated in the heart of Dartmoor, 4 miles from the market town of Tavistock

Lymewood is situated on a hillside of beautiful valley overlooking the village of Uplyme on the Dorset/Devon border. Lyme Regis, a seaside resort, 2 miles away, can be seen from the home and on a clear day Portland Bill is visible.

Beech Lawn Nursing Home to be found in the Cornish Market Town of Liskeard, in East Cornwall, approximately 15 miles to the west of Plymouth. The town and home is easily accessible from the main trunk roads into Cornwall, the A30 A38.

Blackdown Nursing Home is surrounded by its own peaceful views from most bedrooms. The wildlife is plentiful, with squirrels, rabbits and badgers.

Linksway Exmouth 01395 263677 24

Lymewood 01297 445444 Ad Above

Woodhouse, Uplyme, Lyme Regis, Dorset, DT7 3SQ www.carehomeproperties.co.uk 37

Pinewood Budleigh Salterton 01395 446309

Swallowcliffe Ret Htl Seat. 01297 22629 30

The Check House Seaton 01297 21858 49

The Coach House Honiton

Netherhayes Seaton 01297 21646 28

The Court Exeter 01404 822632 21

The Firs Budleigh Salterton 01395 443394

New Mill House Honiton 01404 47556 6

South Garth Exmouth 01395 265422

Oak House Axminster 01297 33163 Page 1

The Fourways Sidmouth 01395 513932

Silverleigh Cedars Axm. 01297 32611

St Nicholas Seaton 01297 20814

01404 43749

Shandford B. Salterton 01395 443326

11:59

Sunningdale Hse Honiton 01404 41677

01395 279349

Seaswift House Seaton 01297 24493

Moreton Exmouth 01395 272897

Summerleaze Exmouth

Rose Lawn Sidmouth 01395 513876

Manor Lodge Exmouth 01395 266691

01395 264127

Ridgeway Sidmouth 01395 516205

Malden House Sidmouth 01395 512264

St Saviours Exmouth

Rest Haven Exmouth 01395 272374

Magnolia House Exmouth 01395 264338

The home is centrally positioned in the town, a short walking distance from the centre shops but still enjoys a quiet peaceful location.

Radway Lodge Sidmouth 01395 514015

Magnolia House Axminster 01297 34741

17 15/5/07

Park House B. Salterton 01395 443303

Pinhay House Lyme Regis 01297 445626

Lympstone Hse Exmouth 01395 270004

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The home is a beautiful Victorian listed building with attractive gardens of some two acres. All rooms are fully furnished to an excellent standard.

**MOVE** Homestead, The Exmouth 01395 263778 24

The Manor House Seaton 01297 22433 15

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Questions To Ask When Choosing A Care Home

Everyone will have different views about what they think is a ‘good’ home, and each person’s needs will differ. Here are some questions to consider. Some may be more important to you than others: • does the home encourage residents to do as much as possible themselves and to make choices about as many aspects of their daily lives as they can? • can residents bring personal possessions - pictures, plants, furniture? • can the home meet the resident’s communication needs - for example, through a language other than English, or non-verbal method such as sign language or large print? • do residents choose what and when to eat? How are special diets catered for? Can Residents eat privately

•

• •

•

• •

with guests from time to time? Can residents prepare any food and drinks themselves. are residents free to see visitors when and where they choose? Can visitors stay overnight at the home, if they have travelled long distances? can residents use a telephone in privacy, for incoming and outgoing calls? do residents rise and go to bed when they choose? If not, do you consider the arrangements to be reasonable? what provisions does the home make for taking residents out - on outings, to the shops, to the theatre, place of worship, or entertainment. what physical activities are available for residents? is there more than one living room, so that there is a Age Concern Factsheet 29

The Mulberry Exmouth 01395 227071 25

The Old Vicarage B. Saltert.

•

• • • • • •

• • •

• •

quiet room as well as one with a television? are there books, newspapers available for residents? Do residents visit the library, or does a mobile library come? do the managers of the home ask about how the resident would like to handle money or medicines? how does the home ensure valuable items are kept secure? do the residents have their own GP’s? how will the home let residents or friends know if a resident is taken ill? is there a residents committee? does the home encourage residents to say how they feel about living there, and provide written information to residents and/or their families about how to discuss a problem or make a complaint. are toilets available in all parts of the home, fully equipped with handrails and other helpful equipment? can wheelchairs go everywhere within the home, and easily in and out? Is there a lift? if the resident needs help bathing, does the home have suitable facilities? Who will help bathing, and can the resident choose how often they have a bath? do you have to pay extra for toiletries? are there any areas for smoking and non-smoking? what happens if residents require more or less care than they currently have? Might they have to leave? What arrangements are made for funerals, and for payment if the resident dies? can residents help in ordinary activities of the home, cleaning, cooking, gardening? are residents allowed to bring their pets with them to the home?

“Finding care home accommodation” November 2006

Aaron Court Exeter 01392 279710

Services Key

01395 568208

Alphin House Exeter 01392 251728

Nursing Home

The Priory Ottery St Mary

Residential Home 01404 812939

The Seaton Seaton 01297 20882 31

The Sidmouth Sidmouth 01395 514172 29

Alphington Lodge Exeter 01392 216352

Number of Places

Dementia

Amelia House Exeter

Old Age Physical Disabilty

Arthur Roberts House 01392 274388

Mental Disorder

Thornfield Care Hm Seaton 01297 20039 38

Tudor Cottage 33016 Strip2 15/5/07Axminster 11:59 01297 Page 1 19

01392 213631

Barnfield House 01392 202204

Care Homes in Exeter

Exeter Topsham

Barton Place

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Exeter 01392 211099

30 Continued on page 40...

0800 99 88 33

Who cares about your care fees? ! o d We

Moving into a care home can be a difficult time for all involved. NHFA Care Fees Advice can provide you with the advice and information you may need on long-term care funding. Our local specialist care fee advisers can help you: �

�

Understand how best to arrange your finances when required to meet your own care costs. Obtain any funding you might be entitled to from the Local Authority, Health Authority or DW P Benefits Agency.

Over the last 15 years NHFA Care Fees Advice has helped thousands of individuals and families gain peace of mind in meeting care costs whilst also preserving as much capital as possible and with that independence and dignity. It's so simple, just call our Care Advice Line now on:

0800 99 88 33 or visit www.nhfa.co.uk

NHFA advice and information is available to all regardless of means and you are never under any obligation to implement any of our recommendations. NHFA Freepost SCE12765 Eynsham, WITNEY, OX29 4BR

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15/5/07

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N 0800 99 88 33 N H FA C a r e A d v i c e Li n e 0 8 0 0 9 9 8 8 3 3 . w w w . n h f a . c o . u k

Moving into a Care Home ...Who Pays for What?

When moving a loved one into a care home, fully understanding what the state provides and being certain about costs and affordability is essential for all involved. The present system of paying for care is rife with inconsistencies in the rules determining who pays for what leaving people ill prepared for what to expect and clearly missing out on funding or support they could get if they were in the know. Unravelling who pays or who is responsible can cut much of this stress and here we try to do that. Who qualifies for local authority assistance? If you have been assessed as needing a care home place and your capital is below £21,500 you should be entitled to financial support from your local authority. If you have capital below £13,000 you will be entitled to maximum support contributing to your income less £20.45 retained, for personal expenses. If you have capital between £13,000 and £21,500

Do I have to sell my property? No, the social services can lend you the money to pay for your care charged against your property value. However, they may limit how much they will pay and it could adversely affect your welfare benefit entitlements. Is there any non means tested financial help I can claim? Attendance Allowance is a non-means tested, non-taxable DWP benefit paid weekly at the lower rate of £43.15 if care is needed by day or night and the higher rate of £64.50 if needed by day and night, saving up to £3,354 pa. Also, whether your stay is temporary or permanent, if you receive nursing care in a care home you may be entitled to an NHS Nursing Care Contribution towards registered nurse time costs. There are three dependency bands: low paying £40 per week, moderate £87 per week and high £139 per week. If you need primary health care, you may be entitled to full funding from your local Primary Care Trust under their continuing care eligibility criteria. Saving up to the full cost of care. The above applies to England only. Wales, Northern Ireland and Scotland pay different amounts. Do I pay Council Tax on empty property? If on moving into a care home a property is left empty then it should receive full exemption from Council Tax until it’s sold, saving your Council Tax. My partner needs care, how does this effect me? The local authority only has the right to financially assess the member of a couple that requires the care. Individuals, who are paying for their accommodation from joint savings with a partner at home, should split joint accounts into separate single accounts drawing the care home fees from the account of the person in care only, thus ensuring state assistance arrives earlier than if drawing on joint capital, saving your partner’s savings. Families should be encouraged to seek advice. Funding long-term care is a complex area and, as the OFT and others have reported, advice and information at this difficult time is not readily available. Even when you might think all is sorted out, circumstances can change and so does the funding. Do not try to do it alone, seek advice. NHFA Ltd specialize in this and through their local advisers will ensure you fully understand your entitlements from the state and the options available to best meet care costs whilst also preserving capital and savings as far as possible. Further advice and information, including NHFA’s Free Long Term Care Guide can be obtained by calling NHFA’s Care Advice Line on 0800 99 88 33 or visit their website www.nhfa.co.uk

you will also pay a capital tariff of £1 per week for each £250 between these two figures. Capital includes the value of your former home unless it’s occupied by your partner, a relative who is aged over 60 years or incapacitated, a child under 16 years who you maintain or a separated partner who is a lone parent. The State is paying, do I have a choice of home? Yes and it can even be in a different county. The home you choose must be suitable for your assessed needs, comply with any terms and conditions set by the authority and not cost any more than they would usually pay for someone with your needs. What if the home costs more than the local authority is prepared to pay for? The local authority will allow a third party to top-up the care fees as long as they are able to do so over the long term. You are not allowed to top up the fees yourself from capital below £21,500. What happens if I move into a care independently and run out of money? Once your capital reduces to £21,500 you can seek local authority assistance. However, if the home costs more than the local authority usually pays and won’t reduce its fees, you could be in the difficult situation of either finding a source of top-up, or, which could be detrimental to health and well being, cheaper accommodation. If running out of money is likely you should arrange to have an assessment from your local social services department to make sure they will step Further information is available from Philip Spiers, Managing into help and check if the care home owner can continue to Director, or Paul Loom, Care Advice Line Manager, on 01865 733000. accommodate at social services funding rates. Strip2 15/5/07you11:59 Page 1 M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

...Continued Beech House Exeter 01392 215989 23

Bodley Care Support. Cn. 01392 462473 20

Cadogan Court Exeter 01392 251436 70

Churchill House Exeter 01392 686490 11

Colleton Lodge Exeter

01392 275456

Dene Court Exeter

01392 274651

Greenslades Nursing Hm 01392 274029 67

Highlands Care Home 01392 431122 36

Jack Simpson House 01392 686486 35

Lucerne Hse Care Centre 01392 422905 75

Parkland House Exeter 01392 251144 52

Pennhaven Exeter 01392 255588 8

Redstones Care Home 01392 421385 7 01392 436042

Seabrook House Exeter 01392 873995 26

The Dales Nursing Home 01392 221266 31

Summerhayes Crediton 01363 774653 14

The Corners Tiverton 01884 253682 8

The Honeytree Crediton 01363 772661 3

The Larches Tiverton 01884 257355 20

Care Homes in Mid Devon

Tiverton

Services Key Nursing Home

Crediton

Residential Home

Ashdowne Care Cen. Tiver. 01884 252527

Old Age

The Old Rectory Exeter 01392 431839 44

Vanbrugh House Exeter 01392 215698 39

Whipton Barton House 01392 467584 Page 1

Mental Disorder

Charlton Lodge Tiverton 01884 253319

Care Homes in North Devon

Court House Cullompton 01884 32510 23

Culm Valley Care C. Cullom. 01884 33142 56

Hillbrow House Crediton 01363 773055 24

Kent Farm Cullompton 01884 840144 15

Kenwyn Crediton 01363 772670 25

Langford Park Exeter 01392 851473 34

Physical Disabilty

Orchard Lea Cullompton 01884 33375

The Lodge Exeter 01392 271663

Number of Places Dementia

Castle Grove Tiverton 01398 331317

Woodhayes Nursing Hm. 01392 667290 The Woodmill Cullompton 01884 836220

Margaret Allen Hs. Tiver. 01884 243169

The Lilacs Exeter 01392 435271

11:59

St Lawrence Crediton 01363 773173

15/5/07 33

The See Hear Centre offers a free service to people with a sight or hearing loss - working and retired. We have a wide range of demonstration equipment with a try before you buy scheme. We offer support, good information and referral to other specialist services. The centre is open on Tuesdays and other times by arrangement. The Service Manager at the See Hear Centre is Sue Bennett and her assistant is Jan Hill. There are several ways you can contact Sue and Jan Telephone/Fax: 01271 373236 Textphone: 01271 326607 Email: seehearnd@livingoptions.org

Barnhaven Bampton 01398 331566

Hillscourt Exeter 01392 431662

Sainthill House Exeter

19a Alexandra Road Barnstaple EX32 8BA

Endeavour Exeter 01392 250148

Strip2

St Georges House Tiverton 01884 252436

SEE HEAR CENTRE

Ridge Hse. Morchard Bishop 01363 877335 15

Somerville Hse Cullompton 01884 820811 18

St Andrews Cullompton 01884 32369

Ilfracombe Barnstaple

Alban House Ilfracombe 01271 863217 22

Arundel Barnstaple 01271 343855 18

Beech House South Molton 01769 572124 37

Belmont Grange Ilfracombe 01271 863816 23

Broadpark Hse Ilfracombe 01271 864752 4

Burrow House Ilfracombe 01271 863685 26

Castle Dene Combe Martin 01271 882820 3

Chelfham House Barnstaple 01271 850373 38

Clayfield Barnstaple 01271 374066 13

Eastleigh Care H. S. Molton 01769 572646

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Ebberly House Barnstaple 01271 345684 19

Edenmore Ilfracombe 01271 865544 Fernbank House Ilfracombe 01271 866166

Crownhill Plymouth

Fremington Manor Barnst. 01271 377990

Garson House Lynton 01598 753202

Harriet Nanscawen Braunt. 01271 812115

Heanton Barnstaple 01271 813744

Le Chalet Barnstaple 01271 342083

104

Lydiate Lodge Lynton 01598 753256

Oaklands Barnstaple 01271 374231

Oakwell Barnstaple 01271 327252

Park Lane Barnstaple 01271 373600

Charlton House Plymouth

Park View Ilfracombe 01271 865657 Pilton House Barnstaple 01271 342188

01752 661405

Claremont Nursing Hme. 01752 606799

Pinehurst Ilfracombe 01271 862839

Copper Beeches Plymouth 01752 403836

Silver Threads Bideford 01271 860329

Dewi Sant Plymouth 01752 664923

South Lodge Ilfracombe 01271 862528

Down House Plymouth 01752 789393

Swimbridge Hse Barnstaple 01271 830599

Drake House Plymouth 01752 551859

The Firs Tiverton 01884 860679

Drake Lodge Care Home 01752 773848

The Manor House Lynm. 01598 753356

Durnsford Lodge 01752 562872

The Regency Ilfracombe 01271 862369

Evergreen Plymouth 01752 665042

Tyspane Braunton 01271 816600

Fanshawe Plymouth 01752 481663

Westmead Braunton 01271 816600

Frank Cowl House Plym. 01752 668000

18 11:59

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Merafield View 01752 348070

Chatsworth Plymouth 01752 660048

Meadowside/St Francis 01752 337938

Cann House Plymouth 01752 771742

Manor Court Plymouth 01752 768425

Camelot House Plymouth 01752 661093

Maddalane 0 Plymouth 1752 360253

Camellia House Plymouth 01752 509697

Longview Res. Home Ply. 01752 337203

Bethany Christian Home 01752 220692

Lelant Plymouth 01752 663626

Bedford Park Care Cen. 01752 770477

Lambspark Res. Home 01752 330470

Balmain Care Homes Ply. 01752 556546

Furzehatt Care Centre 01752 484008

Lakeside Res. Home 01752 365677

Astor Hall Plymouth 01752 562729

Higher Park Lodge Plym. 01752 606066

Ashleigh Manor Plympouth 01752 346662

Freshfields Plymouth 01752 360000

Hamilton House Plymouth 01752 265691

Amberley House Plymouth 01752 336960

15/5/07

St Budeaux

Allendale Road Plymouth 01752 670247

Strip2

Care Homes in Plymouth

Michaelstowe Plymouth 01752 339096 24

Napier Lodge Plymouth 01752 606877 22

Nazareth House Plymouth 01752 660943 43

Norfolk Villa Plymouth 01752 661979 19

Nutley Lodge Plymouth 01752 402024 43

Park View Res. Home 01752 669541 20

Parkwood House Plymouth 01752 560000 48

Paternoster Hse Plymouth 01752 704797 38

Penvose Res. Plymouth 01752 663191 15

Plymbridge House Plym. 01752 345720 32

Priory Gate Plymouth 01752 564944 37

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Revelstoke Lodge Plym. 01752 343001

Torr Home Plymouth 01752 771710

Rielly`s House Plymouth 01752 568578

Tregowan Lodge Plymouth 01752 671605

Trelawney House Plymouth 01752 770744

Trenant House Plymouth 01752 663879

Two Trees Plymouth 01752 561189

Dawn Res. Home Totnes 01803 862964

Southleigh Plymouth 01752 211136

Underhill House Plymouth 01752 561638

Deer Park Holsworthy 01409 254444

Southview Plymouth 01752 667853

Vale Lodge Plymouth 01752 220456

Fairfield House Kingsbridge 01548 580388

Springfields Care Centre 01752 482662

Valley View Plymouth 01752 705109

Forder Lane House Totnes 01803 863532

St Annes Plymouth 01752 661667

Vicarage House Plymouth 01752 779050

Hamelin Totnes 01803 868971

St James`s Lodge Plymouth 01752 563003

Wardour House Plymouth 01752 781437

Hyne Town Hse. Dartmouth 01803 770011

St Peter`s Convent Plym. 01752 337202

Warwick Park Hs Plymouth 01752 772433

Ivydene Care Home Ivybr. 01752 894888

St Vincent`s Plymouth 01752 336205

Waterloo House Plymouth 01752 567199

Kahala Court Kingsbridge 01548 852520

Stepping Stones Plymouth 01752 788273

Waters Park House 01752 567755

Kings Acre Ivybridge 01548 830076

Stirling House Plymouth 01752 704881

Whitleigh House Plymouth 01752 706470

Korniloff Kingsbridge 01548 810222

23 01752 211135

Woodland Villa Plymouth 01752 669625

Leaze Court South Brent 01364 73267

Sunnymeade Plymouth 01752 781811 30

Northernhay Dartmouth 01803 833964

Services Key

Tamar House Plymouth 01752 510810

Overleat

Nursing Home

The Manor House Plym. 01752 778280 30

The Mount Eventide Hm. 01752 665222 28

Pinewood Lodge S. Brent 01364 72420

Number of Places

Dementia

Priors Piece Totnes 01803 865473

Old Age

Physical Disabilty

Puddavine Court Totnes 01803 866366

Mental Disorder

The Patricia Venton Hse. 01752 221806 24

The Retreat Plymouth 01752 402566 20

Thornbury Villa Plymouth 01752 262204 13

Quay Ct. Care Cen. Kingsb. 01548 852540

Care Homes in South Hams

Page 1

Dartmouth Kingsbridge

A.C.H.Newb.&Gilley`s Ivy. 01752892461 7

Totnes

Beacon Court Dartmouth 01803 832672 11:59

Kingsbridge 01548 852603 10

Residential Home

The Kings House Plymouth 01752 607060

Butterpark Ivybridge 01752 891025

Selkirk House Plymouth 01752 492850

15/5/07

Bickleigh Down Plymouth 01752 695555

Seaton Lodge Plymouth 01752 667077

Strip2

Belvedere Totnes 01803 867161

Rockville House Plymouth 01752 407130

Stoke View Plymouth

Beaconville Plymouth 01752 896505

Ridgecourt Totnes 01803 866152 15

Roborough House Plym. 01752 700788 51

Rosemont Plymouth 01752 872445

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Rushbrook Totnes 01803 862678

Bramble Down N. Abbot

South Efford Hse. Kingsbr. 01548 550141 22

Camellia House Dawlish 01626 864272

The Manor Plymouth 01752 880510

Cameroon Exeter 01483 772901

Thurlestone Crt. Kingsbr. 01548 560737 25

Coombes Wood Hse. N.Ab. 01626 365101

Westerlands Kingsbridge 01548 852268 12

Coppelia House Moretonh. 01647 440729 30

Windward Dartmouth 01803 770789

Croft Lodge Teignmouth 01626 775991

Windward South Brent 01364 72386

Daw Vale Dawlish 01626 863447

Doneraile Newton Abbot 01626 354540

Services Key

Nursing Home

Dunmore Newton Abbot 01626 352470 28

Residential Home

Eastleigh Hse. Teignmouth 01626 776611

Number of Places

Dementia

Forde Park Newton Abbot 01626 352904

Old Age

Physical Disabilty

Garston Manor N. Abbot 01626 367654

Mental Disorder

Care Homes in Teignbridge

Glendale Court Teignmouth 01626 774229 Dawlish Newton Abbott

Alston Court Newton Abbot 01803 873558 11

Glenkealey Teignmouth 01626 774214 15

Greenhill Kingsteignton 01626 202642 Holcombe Hall Dawlish 01626 862330

Barton House Dawlish 01626 864474 15

Barton Lodge Dawlish 01626 866724 11

Belma Newton Abbot 01626 356465 12

Bessmount House N Abbot 01803 872188 11

Bishopsteignton House 01626 770383 25

Botchill House Dawlish 01626 863047 11:59

Ashlea Dawlish 01626 867182

15/5/07 15

Charterhouse Teignmouth 01626 774481 20

Wells Court Salcombe 01548 843484

Strip2

Briarcroft Teignmouth 01626 774681 20

The Lawns Plymouth 01752 880465

01803 812844

Holcombe House N. Abbot 01647 440241 21

Ilford Park Polish H. N. Ab 01626 353961 95

Kenwyn Ashburton 01364 652243 18

Landscore Hse Teignmouth 01626 770340 14

Mallands Newton Abbot 01626 366244 38

Mardon House Teignmouth 01626 772911 15

Manyana Dawlish 01626 863038 17

Mapleton CCC N. Abbot 01626 353261 24

Mardon House Teignmouth 01626 772911 15

Mayfield Hall Teignmouth 01626 772796 20

Moors Park House Teignm. 01626 775465 37

Mount Pleasant N. Abbot 01626 353351 14

Neilston Teignmouth 01626 774221 22

Ogwell Grange N. Abbot 01626 354576 20

Palm Court Dawlish 01626 866142 36

Penns Mount Newton Abbot 01626 360274 22

Pinehurst Dawlish 01626 863500 20

Pippin House Newton Abbot 01626 354521 8

Pottles Court Exeter 01392 833101 15

Prestbury Court 01626 833246

Brimley Lane, Bovey Tracey, Newton Abbot, Devon, TQ13 9JS www.avenscarehomes.co.uk 40

Redmount Buckfastleigh 01364 642403 42

Rosemount Newton Abbot 01626 853416 48

Sefton Hall Dawlish 01626 863125 52

Somerforde Newton Abbot 01626 361786 24

South Lawn Teignmouth 01626 774117 20

Southernhay Teignmouth 01626 773578 20

Southlands Newton Abbot 01626 363510 25

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M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

The Rise Dawlish 01626 863245

Beechcroft Torquay 01803 327360

The Rock Buckfastleigh 01364 642706

Beechmount Torquay

The White House Teignm. 01626 774322 19

The Carers Emergency Card is for Carers who are worried about what would happen to the person they look after, if the Carer were taken ill, or had another emergency and they could not tell anyone that they cared for someone. It is designed to give Carers peace of mind and access to round the clock assistance. The Scheme is open to any Carer who joins the Torbay Carers Register. For information on joining call South Devon Carers Consortium on 01803 294275.

Treelands Exeter 01392 811664

Braemar House Paignton 01803 666011 12

Westlands Teignmouth 01626 773007

Burnside Court Paignton 01803 551342

21 N. Abbot 01626 355191

St Andrews Hse. N. Abbot 01364 653053 24

St Benets Court N. Abbot 01626 354069

Carisbrooke Torquay 01803 326409

Services Key

Carl Court Torquay

Nursing Home

Choice Care Home Torquay 01803 403026

Number of Places

Dementia

Cornerways Paignton 01803 551207

Old Age

Physical Disabilty

Cross Park House Brixham 01803 856619 23

St David`s APL Dawlish 01626 865597

Dene House Torquay

Care Homes in Torbay

St Maur Newton Abbot 01626 335560 8

Strand House Exeter 01626 890880

Abbott`s Torquay 01803 327574 Alpine Lodge Torquay 01803 295514 23

Teignbridge Hse. Shaldon 01626 872493 24

Amersham Torquay 01803 292762 15

The Croft Newton Abbot 01626 207265

Arlington House Torquay 01803 294477

The Grange Newton Abbot 01803 813656 17

Ashbourne Hs. Torquay 01803 327041 28

The Hollies Newton Abbot 01626 832270 8

Aspreys Torquay 01803 201500 33

The Lindons Newton Abbot 01626 368070 25

Brixham

Summercourt Teignmouth 01626 778580

Torbay Paignton

Summercourt Teignmouth 01626 778580

01803 293077

Abbeywood Hs. Torquay 01803 313909

The Manor Exeter 01392 824063 Strip2 15/5/07 11:59 Page

01803 329203

Mental Disorder

Burrow Down Paignton 01803 663445 14

Bethesda Torquay 01803 292466 23

Residential Home

Spurfield House Exeter 01392 832145

Belmont House Brixham 01803 856420 20

Tracey Vale Newton Abbot 01626 833066

Wolborough Crt.

Belle Vue House Paignton 01803 522112 27

Tracey House Newton Abbot 01626 833281

Torbay Carers Register

01803 605607

Bascombe Court Brixham 01803 842360 31

Didsbury Court Torquay 01803 329735 17

Douglas Hse Chesh H Br. 01803 856333 29

Eclipse Lodge Torquay 01803 607604 27

Erith House Torquay 01803 293736 20

Falkland Lodge Torquay 01803 292476 31

Frensham House Brixham 01803 857476 14

Furzeham Lodge Brixham 01803 856657 21

Georgian House Torquay 01803 295196 40

Grange-Lea Paignton 01803 522342 32

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Granvue Torquay 01803 213970 8

Manor House Torquay 01803 312759 14

Greycliffe Torquay 01803 292106 25

Margaret Clitherow H. Tq. 01803 326056 41

Hadleigh Court Torquay 01803 327694 Harbour Rise Paignton 01803 551834 26

Montrose Rest Hm. Torq. 01803 295662

Moorleigh Torquay 01803 326978

Mount Olivet Paignton 01803 522148

Mount Tryon Torquay 01803 292077

Oakhurst Paignton 01803 524414

Oldway Heights Paignton 01803 527088 Park House Torquay 01803 314897

Innisfree Paignton 01803 665436 16

Parkview Torquay 01803 294378

Pendennis Paignton 01804 551351

Pippins Paignton 01454 631433

Primley Court Paignton 01803 555988

Primley Housing Paignton 01803 558867

Primley View Paignton 01803 559229 Quintaville Torquay

01803 328289

Riviera Court Torquay 01803 215559 22

Liesse Paignton 01803 559075

Phoenix Lodge Torquay 01803 615538

Lindisfarne Paignton 01626 202221 7

The Nightingales Torquay 01803 294674 Three Corners Brixham 01803 842349 40

Levanto Paignton 01803 554728

The Firs Paignton 01803 523191

Laywell House Brixham 01803 853572

Sundial Lodge Torquay 01803 292889

Las Flores Torquay 01803 293392

St Omer Torquay 01803 605336

Kingshurst Court Paignton 01803 663460

St Kilda Brixham 01803 853249

Jubilee House Torquay 01803 311002

St Edmunds CCSC Torquay 01803 314839

Jack Sears House Paignton 01803 408556

St Andrews Paignton 01803 559545

Paignton 01803 524140

Ilsham Valley Torquay 01803 292075

Southwater

Holwell Villa Brixham 01803 854103

Southbourne Torquay 01803 311797 21

Hollydale Torquay 01803 327271

Solsbro House Torquay 01803 607894 19

Hill House Brixham 01803 853867

Sea Point Paignton 01803 556899 12

Highland Mist Torquay 01803 328156

Rydan Lodge Brixham 01803 858590 12

Hatt House Torquay 01803 326316

Roundham Court Paignton 01803 528024 35

Roseville Paignton 01278 741279

Rosehill Rehab. Unit Paig. 01803 291909 27

Tobias Centre Torquay 01803 312867 11

Tudor Court Paignton 01803 558374 31

Wallis Court Torquay 01803 292530 42

Walmer House Torquay 01803 292734 17

Little Oldway Paignton 01803 527156 35

Lorna House Torquay 01803 329908 24

Lynwood Paignton 01803 551581 22

Manor Cottage Paignton 01803 550363

18 Strip2

15/5/07

11:59

Page 1

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Warberries Torquay 01803 294563

Halwill Manor Beaworthy 01409 221233

Western Rise Torquay 01803 312430

Harewood House Tavistock 01822 613130

Widecombe Hse Torquay 01803 298692 18

Kenwith Castle Bideford 01237 470060 59

Woodland Court Torquay 01803 613162 39

Lakenham Bideford 01237 473847

Lyndale Tavistock 01822 615681 14

Riverview Bideford 01237 476879

Lyndridge Okehampton 01837 54782

Woodland Park Torquay 01803 313758 31

Rosehill (Robins` Hill) Bid. 01237 477625 10

Woodrow Torquay 01803 213026

Moor Lodge Yelverton 01822 890359

Southlands Crt. Holsworthy 01288 381631

Services Key

Residential Home

Dementia

Tawburn House Okeham. 01837 840737

Physical Disabilty

West Heanton Beaworthy 01409 281754

Mental Disorder

Care Homes in Torridge

Bideford

Barn Park Beaworthy 01409 221201 22

Bodmeyrick Holsworthy 01409 253970 28

Castle House Great Torr. 01805 622233 33

Cheverells Bideford 01237 472783 36

Donnington Hse Bideford 01237 475001 36

Tavistock

Aalen House Okehampton 01837 52039 32

Abbotsfield Hall Tavistock 01822 613973 28

Blackdown 01822 810249 Ad Page 36 Mary Tavy, Nr Tavistock, Devon, PL19 9QB

Forde Park Newton Abbot 01626 354037 47

Golden Sands Bideford 01237 477730 11:59

Tregarland Tavistock 01822 618460 20

Venn House Tavistock 01822 612322 25

Venville House Yelverton 01822 890557 8

Wardhayes Exeter 01837 52570 22

West View Yelverton 01822 840674 28

Lamerton, Tavistock, Devon, PL19 8QD 01822 612014 www.avenscarehomes.co.uk 43

Okehampton

Chollacott House Tavistock 01822 612811

Fairlea Bideford 01237 474554

The Yelverton Yelverton 01822 852641 27

Camplehaye Residential Home

15/5/07 17

Care Homes in West Devon

The Red House Yelverton 01822 854376 28

Donness Bideford 01237 474459

Strip2

Woodtown House Bideford 01237 470889

Arliemoor Holsworthy 01409 254232

The Lawns Tavistock 01822 610233 12

Woodland Vale Torrington 01805 622206 Lundy

Springfields Okehampton 01837 861430 34

The Warren Bideford 01237 476932

Old Age

Ravenscroft Yelverton 01822 853491 54

The Grenville Bideford 01237 478155

Number of Places

Moorgate Yelverton 01822 852313 20

Tanglewood Bideford 01237 473147

Nursing Home

Meadowside Tavistock 01822 614336 11

Sandhurst Bideford 01237 477195

Kent House Okehampton 01837 52568 25

Woodland House Torquay 01803 296809

Herons Lea Bideford 01237 476176

Devonia House Yelverton 01822 852081

Cornerways Tavistock 01822 618724 3

All information and listings contained in this directory are freely available online at www.rightcareindex.com

Crelake House Tavistock 01822 616224 27

Page 1

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Sheltered Housing & Extra Care

heltered Housing in Devon (otherwise known as Retirement Housing) which provide care services / extra care are listed in this section. There are many standard schemes throughout Devon, more information can be obtained from the Elderly Accommodation Counsel on 020 78201343.

Sheltered Housing Sheltered housing is often called retirement housing or warden-assisted housing. There are many different types of sheltered or retirement housing schemes, both to rent and to buy. Schemes usually consist of between 15 and 40 dwellings which may be bedsitting rooms, self contained flats, bungalows or luxury apartments. Usually they are designed with older people in mind and to mobility standards, for wheelchair access for example. Some schemes are simply housing designed to meet the needs of older people and linked to a community alarm. But the majority of schemes have a Scheme Manager (or ‘Warden’) as well as a community alarm service. There are often communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided but a very few schemes include a restaurant, and quite a number arrange one hot meal a day. There is usually a minimum age, often 60 or 55, but occasionally 50. Sheltered or retirement housing appeals to people who like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency, or who expect to be away from home for long periods and need to know their home is safe. The duties of the Scheme Manager can vary considerably between schemes. Some schemes have a resident Manager and a 24 hour service, others have visiting or part time Managers. Scheme Manager (Warden) Over the last few years there have been many changes to the Scheme Manager’s duties. Most Scheme Managers are now expected to: • Manage the scheme • Summon help in an emergency • Build up a relationship with older people living in their schemes; giving residents information on availability and access to services and encouraging them to ask for additional support from statutory and voluntary Strip2 15/5/07 11:59 Page 1 organisations when appropriate

Community alarms Offer reassurance that help is at hand if needed: • By pressing a button on a pendant or pulling a cord, a message is relayed to a monitoring centre, staffed 24 hours a day • If help is needed the centre will alert relatives or friends, or contact your doctor or the emergency services Other Facilities • Schemes will usually offer all or some of the following: • Residents’ lounge • Guest room(s) or flat: extra accommodation for residents’ visitors • Laundry room • Restaurant

Extra Care

Extra Care Housing is housing designed with the needs of frailer older people in mind and with varying levels of care/support available on site. People who live in Extra Care Housing have their own self contained homes, their own front doors and a legal right to occupy the property. It is therefore very different from a care home where residents only have a licence to occupy a room. Extra Care Housing is also known as very sheltered housing, part two and a half, close care, assisted living and retirement villages. It is a popular choice among older people because it can sometimes provide an alternative to a care home. Extra Care Housing can help older people remain independent for as long as possible by providing additional care and support. It can also be used as intermediate accommodation to help older people build up their daily living skills and confidence after a stay in hospital and before returning to their own homes. Extra Care Housing can be rented, owned, part owned/ part rented or multi-tenure. The majority of properties are rented and are in schemes managed by Registered Social Landlords (RSLs) or local authorities. The information in this section is from the Elderly Accommodation Counsel (EAC). Their website www. housingcare.org contains a broad spectrum of information and advice regarding Sheltered Housing and Extra Care.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Renting

Most housing for rent is provided by local councils or nonprofit making housing associations (often called Registered Social Landlords or RSL’s). Local councils and RSL’s generally aim to offer their housing to people in the greatest housing need, at rents which are affordable - perhaps with the help of housing benefits. The Criteria that applicants are generally expected to show include: • some degree of housing need because of the physical condition of their present home; or • medical and/or social reasons for wanting to move, e.g. poor health, disabilities, loneliness, fear or isolation from friends & family; and • that they are not easily able, for whatever reason, to buy rather than rent; and • that (if they are not local already) they have good reason for wanting to move to the area they apply for. In most parts of the country councils and RSL’s recieve applications from more people than they can assist. The cost of renting will be made up of a rent plus a service charge to cover the services provided. Service Charges in the majority of ordinary sheltered or retirement schemes is in the range of £20 to £40 a week. People wanting to rent sheltered housing and who have a low income should contact their local authority to check their eligibility for housing benefit.

Buying

Prices and types of property vary enormously. A small second-hand flat may be found for under £70,000 in parts of the country. Brand new properties cost more. Luxurious homes on sites with every amenity - swimming pools, golf courses and restaurants - can cost well into six figures. Service charges are likely to apply as will ground rent which could vary from £50 per year to £300. Optional home care and meal services will normally be charged for separately if they are privately provided. For more Information on Sheltered Housing and Extra Care - the Elderly Accommodation Counsel (EAC) provides independent and comprehensive advice. This can be accessed via the website www.housingcare.org or by calling 020 78201343.

Sheltered Housing with Care Services / Extra Care The schemes below offer bedsits, 1 bed and 2 bed properties.

Astor Court

6 Cattedown Road, Plymouth, Devon PL4 0PF. 01258 484 00

Barn Park Gardens

Halwill, Beaworthy, Devon EX21 5UQ 01409 221201

Bishops Court

Newton Hill, Newton Ferrers, Plymouth, Devon PL8 1DL 01258 484800

Castle Hospital site

1 Castle Road, Okehampton, West Devon EX20 1HT 01494 535823

Douro Court

Brook Road, Ivybridge, Devon PL21 0LS 01275 766300

Flete House

Flete, Ermington, Ivybridge, Devon PL21 9NZ 01784 464351

Greenhill

Priscott Way, Kingsteignton, Newton Abbot, Devon TQ12 3QT 01392 686686

Halsdown Gardens

243 Exeter Road, Exmouth, Devon EX8 3NG 01395 272390

Hamilton Court

Salterton Road, Exmouth, Devon EX8 2EJ 0845 8805560

Jack Sears House

Dartmouth Road, Paignton, Devon TQ4 6LG 01392 686686

Norah Bellot Court

Vicarage Street, Barnstaple, Devon EX32 7ES 0113 2715805

Pocklington Rise

George Lane, Plympton, Plymouth, Devon PL7 1LJ 0208 9461931

Runnymede Court

Leypark Walk, Estover, Plymouth, Devon PL6 8UE 01249 707000

Springfield Park

Bridestowe, Nr Okehampton, Devon EX20 4ER 0837 861430

St Barnabas Court

1a St Barnabas Terrace, Stoke, Plymouth, Devon PL1 5NL 01380 720027

St Pauls Court

Torridge Way, Plymouth PL3 6JG 01380 720027

The Paddocks

Gittisham Hill House, Honiton, Devon EX14 3TY 01884 251518

Torridge View Strip2

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Torrington, Devon EX38 8DN 01202 499300 Carousel Court, Exeter

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

The Devon Association of Councils for Voluntary Service (DACVS)

WHEN IN DOUBT - ASK THE

CareAware

HELPLINE

Formed in 2004, the DACVS for Voluntary Service is a partnership that works to support the voluntary and community sector to develop and improve its contribution to the lives of local people in Devon. The Partnership The Partnership covers the geographical region of Devon, covering North Devon, Torridge, Mid Devon, East Devon, Exeter, West Devon, Teignbridge and the South Hams (but not Plymouth and Torbay). Its activities are governed by the Chief Officers of the local Councils for Voluntary Service. Integrity Through our work, we aim to ensure that the voluntary and community sector has effective local representation and that everyone is able to share best practice, skills and expertise. Also, that relationships are made with the regional and subregional bodies to promote the interests of the 8 ‘Councils for Voluntary Services’ and their members, and to access funding to improve and increase services to the Voluntary and Community Sector (VCS) across Devon. Projects DACVS comes together to manage and host many County wide projects. Two of which include: Devon Rural Carers Project: Devon offers a wide range of services to support carers. However, it has been recognised that there is a deficit in support to carers in rural areas, in what otherwise is a well regarded network of services. Teignbridge CVS team in June 2006 carried out a 2 year action research project to support carers in rural areas, aiming to involve more rural carers in support services and to improve on delivering these services in rural areas. Parent Carers Voice: is a way for parents and carers to influence the way services for their children are planned and delivered in Devon. Parent Carers’ Voice acts as a consultative mechanism between parents and carers of children with special needs and the services their children receive. Parent Carers’ Voice is supported by Devon Association of Councils for Voluntary Service (DACVS). In ‘Useful Contacts’ on page 53 is is a list of the CVS in Devon that come together as the DACVS partnership.

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08705 134925 CALLS CHARGED AT NATIONAL BT RATE

FOR FREE ADVICE AND GUIDANCE ON ALL ASPECTS OF FUNDING CARE FOR OLDER PEOPLE * CARE FEE FUNDING * BENEFIT ENTITLEMENT * STATE SUPPORT * ESTATE PROTECTION * LEGAL ISSUES * CARE SUPPORT SERVICES * INFORMATION LITERATURE * NEWSLETTER UPDATES

OPEN 24 HOURS A DAY 365 DAYS A YEAR www.careaware.co.uk

CareAware CareAware is a non profit making, public information and advisory service specializing in issues relating to long term care for older people. CareAware’s objective is to improve public understanding and knowledge about the care system, to reinforce the rights and choices of the individual and to assist the public in making informed decisions. CareAware was established to fulfill the role of providing independent advice on matters of care and to do so from the perspective of the individual in need. CareAware have been offering advice and support since 1996 and the service includes a comprehensive literature library, a 150 page website and a dedicated Helpline service handling enquiries on all aspects of care. • Assistance is offered to residents and families • Community groups, charities and The Department of Adult Social Care Departments • Solicitors, and all care professionals. CareAware launched an “Advocacy Service”, which is designed to ensure that the resident and their family have access to all independent help and information they will need in dealing with a long term care need. It also assists you the care providers in meeting the advocacy requirement of National Minimum Standards. The Advocacy service has no cost or obligation. It coordinates access to the UK’s leading specialists on care issues, and is essential for negotiating the care maze. Julie Emmott, CareAware

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Fair Access to Care Services (FACS)

Fair Access to Care Services is a national government framework to decide eligibility criteria for Adult Social Care. The aim is to have consistency across the country on how decisions are made regarding care services for individuals. If you are assessed as requiring care services your level of need will be determined as either Critical, Substantial, Moderate or Low. The band you are considered to fall into determines the level of care you receive. Many councils are not able to provide services for people assessed as Moderate or Low, however you will be redirected to appropriate organisations. More information: Devon County Council 0845 1551007 FactSheet1 Assessment and Fair Access to Care. Torbay Council 01803 208435 Leaflets TSS1 and TSS13. Plymouth City Council 01752 668000 Leaflets Fair Access to Care Services Practice Guidance and Plymouth FACS Table.

Direct Payments Scheme

Direct Payments are payments made in place of social service provisions, to individuals who have been assessed as needing services. This is designed to allow greater choice and flexibility for individuals assessed as requiring care services. The amount you receive depends on the assessment from your council. Direct Payments are available to disabled people over the age of 16, parents or carers aged 16 or over (including people with a parental responsibility for a disabled child), and older people. The money is for you to use to arrange the services (including equipment) which will meet the needs the local council has assessed you as having. More information: Devon County Council 0845 1551007 FactSheet8 Direct Payments. Torbay Care Trust 01803 210500 Direct Payments Information Pack. Plymouth Direct Payments Team 01752 308854 leaflet Direct payments for adults.

Compliments, Comments and Complaints

Care Providers need to know what they are doing right and what they are doing wrong. You should feel able to express your views and if necessary voice complaints about the services you have or are receiving. There is a legal requirement for providers to comply with the National Minimum Standards which means a simple and accessible complaints procedure. Ask your care provider for more details. Strip2 15/5/07 11:59 Page 1 More information: Devon County Council 0800 212

783 or call 0845 1551007 for Compliments, Comments and Compaints leaflet. Torbay Care Trust 01803 210500. Plymouth City Council Social Services complaints 0800 068 1249 or 01752 307304 sscomplaints@plymouth.gov.uk

Third Party Top-Ups

Choice is a fundamental principle of social care (although not for fully funded NHS care), and the starting point should be that a potential care-home resident should live in the accommodation of his or her choice. However, with the current funding limitations, that choice is severely constrained, and particularly for those who are dependent upon the state for their funding. If the cost is greater that the authority would usually expect to pay, having regard for an individual’s assessed needs, then a third party may need to be willing and able to pay the difference (the top-up). In most situations the top-up can only be made by a third party; the resident is by law prevented from funding his or her own top-up, except during the initial twelve weeks of permanent residency when the value of their home is disregarded, and in cases of deferred payment. Resident’s spouse are also unable to top-up. Top-ups are sometimes necessary because there is a funding gap between the cost of the home and the authority’s fee level. The fee level may be below the operating costs of the care home. The Choice Directives and guidance are quite clear. If there is no place available that will meet the individual’s needs at the fee level at the time the need is assessed, then the local authority should fund more expensive care. The local authority must offer an available bed in a care home able to meet the individual’s needs when that need is identified. The individual and his family then have the choice of whether to accept the offer or to choose a more expensive home (or room) that the individual/family prefer. The contract between the council and the care home must be for the full cost of meeting the individual’s assessed needs. The responsibility for negotiating the fee rests with the authority; it is part and parcel of arranging the care. The care home may make independent charging arrangements with a third party only for services that are genuinely additional to the assessed needs of the individual, for example a larger room with access to the garden, in circumstances where such direct access is not an assessed need. That is not a ‘top-up’ but an arrangement made between the home and the family for additional services over and above those lawfully required to be provided under the contract with the local authority to meet all their assessed needs.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

The dividing line is difficult to draw in individual cases. Further information is available from Devon Factsheet 10c, national charities for older people such as Age Concern and Help the Aged (contact details see ‘Useful Contacts’).

Patient Advice and Liaison Service (PALS) • • •

Patient Advice and Liaison Service or PALs provide:Confidential advice and support to patients, families and their carers Information on the NHS and health related matters Confidential assistance in resolving problems and concerns quickly

Useful Contacts Regional Adult Social Care Offices Devon County Council

County Hall, Topsham Road, Exeter, Devon. EX2 4QD 0845 1551015

Torbay Care Trust

Bay House, Riviera Park, Nicholson Road, Torquay, TQ2 7TD 01803 210500

Plymouth City Council Plymouth PL1 2AA

01752 668000

General Alzheimer’s Society East Devon

South West Area Office, 11-15 Dix’s Field, Exeter, Devon, EX1 1QA 01392 274327

Alzheimer’s Society Exeter and district

51 New Hays Close, St Thomas, Exeter, EX2 9LJ 07717292817

Alzheimer’s Society Exmouth area

‘Erica’, Shepherds Lane, Colaton Raleigh, EX10 0LP 01395 568542

Alzheimer’s Society Plymouth & district County House, 12-13 Sussex Street, Plymouth, PL1 2HR

01752 255399

Alzheimer’s Society South Devon and district Information Centre, 55 Torquay Road, Paignton, TQ3 3DT

01803 669216

Carers in Devon

Social Services Directorate, The Annexe, County Hall, Topsham Road, EXETER, EX2 4QR 01392 382331 carersindevon@devon.gov.uk

Exeter Tapes for the Handicapped Association 20 Hamlin Gardens, Exeter, EX1 3AB 01392 434111

Make a Difference Cafe Tavistock

7 Plymouth Road, Tavistock, Devon, PL19 8AU 01822 614814 Strip2

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• Information on and explanations of NHS complaints procedures and how to get in touch with someone who can help. • Information on how you can get more involved in your own healthcare and the NHS locally. • A focal point for feedback from patients to inform service developments. • An early warning system for NHS Trusts, Primary Care Trusts and Patient and Public Involvement Forums by monitoring trends and gaps in services and reporting these to the trust management for action. www.dh.gov.uk 05/07 More Information: Contact your local Patient Advice and Liaison Service, see Useful Contacts on page 51.

Plymouth Guild

Age Concern Crediton

Ernest English House, Buckwell Street, Plymouth, PL1 2DA 01752 201766

Deep Lane Centre, Deep Lane, CREDITON, Devon, EX17 2BX 01363 775008

Plymouth and West Devon Cassette Talking Newspaper

Age Concern Devon

Abbots Ford, 14 Watts Road, Tavistock, Devon, PL19 8LG 01822 612102

Tavistock Ring & Ride

65 West Street, Tavistock, Devon, PL19 8AJ 01822 618028

6/7 Southernhay West, EXETER, Devon, EX1 1JG 01392 250085

Age Concern Exmouth

8 New Street, EXMOUTH, Devon, EX8 1RT 01395 271242

Age Concern Okehampton & Torridge

Carers Link

2 Crediton Road, OKEHAMPTON, Devon, EX20 1LU 01837 55838

East Devon Carers Link

Age Concern Plymouth

East Devon Volunteer Support Agency, Northcote Lane, HONITON EX14 1NH 01404 44411 carers@edvsa.org.uk

Exeter Carers Link

Exeter Council of Voluntary Service, FREEPOST (SWB 30804), EXETER EX4 6ZZ 01392 202055 lynsey.self@exetercvs.org.uk

Mid Devon Carers Link

UNITE, 2 Bridge Street, TIVERTON EX16 5LY 01884 257511 info@unitemd.org.uk

North Devon Carers Link

The Castle Centre, 25 Castle Street, BARNSTAPLE EX31 1DR 01271 372811 ndevoncarerslink@hotmail.com

South Hams & West Devon Carers Link South Devon Carers Consortium, Totnes Community Hospital, Coronation Road, TOTNES TQ9 5GH 01803 862622 carerslink@eurobell.co.uk

Teignbridge Carers Link

Westbank League of Friends, FREEPOST (SWB 30899), EXETER EX6 8ZZ 01392 824752 r.whitehurst@westbankfriends.org

Age Concern - Local Age Concern Barnstaple & District Association

1 Litchdon Street, BARNSTAPLE, Devon, EX32 8ND 01271 324488

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Plymouth Age Concern Centre, Elspeth Sitters House, PLYMOUTH, PL1 2JB 01752 665424

Age Con. Tiverton, Cullompton & Distr. Beck House, Beck’s Square, TIVERTON, Devon, EX16 6PJ 01884 242052/255369

Age Concern Torbay

Sandwell House, 4 Dendy Road, PAIGNTON, Devon, TQ4 5DB 01803 555181

Patient Advice and Liaison Service (PALS) Devon Partnership Trust

Mental Health and Learning Disabilities Devon Partnership Trust,, Wonford House Hospital, Dryden Road, Exeter, Devon, EX2 5AF 0800 0730741 / 01392 403621

Devon Primary Care Trust

Dean Clarke House, Southernhay East, Exeter, Devon, EX1 1 PQ 0845 1110080

North Devon District Hospital, Community Hospitals and GP Services Barnstaple Health Centre,

Vicarage Street, Barnstaple, Devon, EX32 7BH 01271 341555

Plymouth Hospitals NHS Trust

Derriford Hospital, Derriford Road, Plymouth, Devon, PL6 8DH 01752 517657

0800 99 88 33

Plymouth Teaching Primary Care Trust Community Hospitals, GP Services, Mental Health & Learning Disabilities Services Plymouth Guild, Ernest English House, Buckwell Street, Plymouth, Devon, PL1 2DA 01752 211818

Royal Devon & Exeter NHS Foundation Trust Royal Devon and Exeter Hospital (Wonford),, Barrack Road, Wonford, Exeter, Devon, EX2 5DW 01392 402093

South Devon Healthcare Trust

Address: Torbay Hospital, Lawes Bridge, Newton Road, Torquay, TQ2 7AA 0800 028 2037 / 01803 655838

South Western Ambulance Service NHS Trust

Exminster-Rural Outreach

Westbank League of Friends Healthy Living, Exminster, Devon, EX6 8AT

Exmouth 10am-12.30pm & 2pm-4pm

Town Hall, St Andrews Road, EXMOUTH, Devon, EX8 1AW 01395 264645

Forches Tues 10am-12pm

Crossways, Forches Avenue, BARNSTAPLE, Devon, EX32 8ED 01271 376452

HM Prison Dartmoor

Princetown, YELVERTON, Devon, PL20 6RR

Holsworthy 2nd & 4th Mon 10am-1pm, Wed 10am-4pm Manor Offices, HOLSWORTHY, Devon, EX22 6DJ 01409 253372

Torrington Wed 10am-12.30pm, Mon,Thurs

10am-12 debt/welfare only Castle Hill, South Street, TORRINGTON, Devon, EX38 8AA 01805 626126

West Devon (Okehampton)

Mon,Wed,Thu 10am-1pm, Tues 1pm-3pm The Ockment Centre, North Street, OKEHAMPTON, Devon, EX20 1AR 01837 52574 West Devon (Tavistock) Mon,Wed,Fri 10.30am-12.30 Wed Appointments Kingdon House, North Street, TAVISTOCK, Devon, PL19 0AN 01822 612359

Shopmobility

Infracombe Mon,Wed 10am-1pm

Brixham Shopmobility

The Candar, ILFRACOMBE, Devon, EX34 9ER 01271 863549

c/o Barclays Bank, Central Car Park, Brixham, TQ5 4BW 01803 858304

PALS Torbay Care Trust, Paignton Hospital, Church Street, Torquay, TQ3 3AG 0800 0327657 / 01803 557425 ext 370

Link Centre (Ilfracombe) Thu. 11am-1pm

Exeter Ring + Ride

Lane off Northfield Road, ILFRACOMBE, Devon, EX34 8AL

8-10 Paris Street, Exeter, EX1 1GA 01392 494001

Citizens Advice Bureaus

Mayfield Medical Practice Thursday by

Exeter Shopmobility

Unit 3, Abbey Court, Eagle Way, Exeter, EX2 7HY 01392 261585

Torbay Care Trust

Ashburton Fri: 9.30am-12pm

Town Hall, ASHBURTON, Devon, TQ13 7QQ Fri: 9.30am-12pm

Axminster Fri: 10am-1pm

appointment only 37 Totnes Rd, PAIGNTON, Devon 01803 558257

The Town Hall, St Andrew Street, TIVERTON, Devon, EX16 6PG 01884 234926

Barnstaple 10am - 2.30pm

Newton Abbot (Teignbridge)

Bideford 10am-12.30pm & 1.30pm-4pm 28a Bridgeland Street, BIDEFORD, Devon, EX39 2PZ 01237 473161

Buckfastleigh 1.30pm-3.30pm

The Medical Centre, Bossel Road, BUCKFASTLEIGH, Devon, TQ11 0DE

Combe Martin

Health Centre, COMBE MARTIN, Devon, EX34

Honiton Shopmobility

Mid Devon District Tue,Wed,Fri 10am-3pm 29-31 New Street, Honiton, Devon, EX14 1HG

Lea Combe House, Lyme Close, AXMINSTER, Devon, EX13 5BA 01404 44213 Ground Floor, Belle Meadow Court, Albert Lane, BARNSTAPLE, Devon, EX32 8RJ 01271 377077

8-10 Paris Street, Exeter, EX1 1GA 01392 494001

Mon,Tue,Wed,Fri 9.30am-12pm Bank House Centre, 5b Bank Street, NEWTON ABBOT, Devon, TQ12 2JL 01626 203141

Paignton 9.30am-12.30pm

29 Palace Avenue, PAIGNTON, Devon, TQ3 3EQ 01803 521726

Plymouth Mon-Fri 10am-1pm

2nd Floor, , Cobourg House, 32 Mayflower Street, PLYMOUTH, Devon, PL1 1QX 0870 1264011

Sidmouth Mon 9.30am-12.30pm

Crediton Mon,Tues,Thu 10am-3pm

56 High Street, CREDITON, Devon, EX17 3JX 01363 773904

The Community Partnership , Mill St, SIDMOUTH, Devon, EX10 8DF 01404 44213

Cullompton

South Hams Mon-Thu 10am-1pm & 2pm-

01404 46529

Leisuremobility

operated by North Devon Shopmobility at Barnstaple Ilfracombe / Lynmouth Somerset / Devon 01271 328866

Leisuremobility - Exeter

8-10 Paris Street, Exeter, EX1 1GA 01392 494001

Newton Abbot Shopmobility

Multi Storey Car Park, Sherborne Road, Newton Abbot, TQ12 2QY 01626 335 775

Paignton Shopmobility

Victoria Car Park, Garfield Road, Paignton, Devon, TQ4 6AU 01803 521771

Plymouth Shopmobility and Community Transport

Mayflower East Car Park, Mayflower Street, Plymouth, Devon, PL1 1QJ 01752 600633

Mid Devon District Council Off, Claremont, 65 Fore St, CULLOMPTON, Devon, EX15 1JY 01884 234926

4pm Tuesday appointmant only The Cottage, Follaton House, Plymouth Road, TOTNES, Devon, TQ9 5NE 01803 862392

Teignmouth Shopmobility

Dartmouth Surgery Wed 1pm-4pm

South Molton Thurs 10am-1pm

Tiverton (Mid Devon) Shopmobility

Victoria Place, DARTMOUTH, Devon 01803 835384

The Library, 1 East Street, SOUTH MOLTON, Devon, EX36 3BU 01769 572342

East Devon Mon,Tues,Thu,Fri 9.30am-12.30

Teignmouth (Teignbridge)

Honiton Library, & Information Centre, 48-50 New Street, HONITON, Devon, EX14 1BS 01404 44213

Exeter Mon,Tues,Thu,Fri 12pm-13.30pm Wat Tyler House, 3 King William Street, EXETER, Devon, EX4 6PD 0844 4994101 Strip2

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Mon,Wed,10am-3pm Fri 10am-12.30pm Teignmouth Library, Fore Street, TEIGNMOUTH, Devon, TQ14 8DY 01626 776770

Torquay Debt Advice Unit Mon-Fri

Appointment only 1 Castle Road, TORQUAY, Devon, TQ1 3BB 01803 297803

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

Quay Office, Quay Road Car Park, Teignmouth, Devon, TQ14 8EL 01626 777775 Phoenix Lane Multi Storey Car Park, Tiverton, Devon, EX16 6NB 01884 242099

Torquay Shopmobility

1 Lymington Road, Torquay, Devon, TQ1 4BW 01803 380982

Ring and Ride Axe Valley 01404 46520 Crediton 01363 773303 East Teignbridge 01626 888777 Exeter 01392 494001

0800 99 88 33

Exmouth 01395 266662 Honiton 01404 46529 Ilfracombe 01271 855951 Ivybridge 01752 690444 Northern Devon 01271 328866 North Tamar 01409 259001 Okehampton 01837 55000 Plymouth 01752 600633 Tavistock 01822 618028 Tiverton 01884 242099 Torbay 01803 201000 Torridge 01237 423232 Totnes & Dartmouth 01803 867878 West Teignbridge 01626 334428

Local CVS (Councils for Voluntary Service) East Devon CVS

Newholme Volunteer Centre, Northcote Lane, Honiton, EX14 1HS 01404 549045

Exeter CVS

Wat Tyler House, King William Street, Exeter, EX4 6PD 01392 202055

Involve - Mid Devon CVS

28 Gold Street, Tiverton, EX16 6PY 01884 255734

North Devon Voluntary Services 25 Castle Street, Barnstaple, EX31 1DR 01271 326700

West Devon CVS

The Carlton Centre, 13 St James Street, Okehampton, EX20 1DW 01837 53392 and 5 King Street, Tavistock, Devon, PL19 0DS 01822 618224

South Hams CVS

The Cottage, Follaton House, Plymouth Road, Totnes, TQ9 5NE 01803 862266

Teignbridge CVS

Maltings Resource Centre Teign Road, Newton Abbot, TQ12 4AA 01626 203050

Torridge Voluntary Services

14-14a Bridgeland Street, Bideford, EX39 2QE 01237 425554

Useful Contacts National Alzheimers Society, The

The UK’s leading care and research charity for people with dementia, their families and carers Tel: 020 7306 0606 Fax: 020 7306 0808 www.alzheimers.org.uk enquiries@alzheimers.org.uk

Age Concern

Information line that offers detailed written information to older people and their families on a range of issues including benefits, care and housing. 0800 00 99 66 Strip2 15/5/07 11:59 Page 1

Arthritis Care

Working with and for all people with arthritis to put them in control of their arthritis, and their lives. 0808 8004050

CareAware

CareAware is a non profit making public information, advisory and advocacy service specialising in elderly care funding advice Tel: 08705 134925 Fax: 0161 787 8560 www.careaware.co.uk enquiries@careaware.co.uk

Carers UK

Prevent carers from becoming emotionally drained, and from forgetting to take care of themselves. Tel: 020 7490 8818 Fax: 020 7490 8824 info@carersuk.org www.carersuk.org

Cinnamon Trust, The

Caring for pets during owner stays in hospital, or pets that may out live owners. Has a register of pet friendly care homes. 10 Market Square, Hayle, Cornwall TR27 4HE 01736 757900

Counsel and Care

National charity getting the best care and support for older people, their families and carers. Twyman House, 16 Bonny Street, London NW1 9PG Advise line: 0845 300 7585 Mon - Fri, 10am-12 noon and 2-4pm, except Wed afternoons. www.counselandcare.org.uk advice@counselandcare.org.uk

Motability

Motability is a national charity, set up on the initiative of the Government in 1977, to assist disabled people with their mobility needs. City Gate House, 22 Southwark Bridge Rd, London SE1 9HB Tel: 0845 4564566 www.motability.co.uk

Royal National Institute of the Blind (RNIB) UK’s leading charity offering information, support and advice to over two million people with sight problems. 105 Judd Street, London WC1H 9NE Tel: 020 7388 1266 Fax: 020 7388 2034 www.rnib.org.uk helpline@rnib.org.uk

United Kingdom Home Care Association (UKHCA)

(UKHCA) is the professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Group House, 2nd Floor, 52 Sutton Court Road, Sutton, Surrey SM1 4SL Tel: 020 8288 5291, Fax: 020 8288 5290 helpline@ukhca.co.uk www.ukhca.co.uk

Elderly Accommodation Counsel (EAC)

Help’s older people make informed choices about meeting their housing and care needs. It was founded in 1984, and became registered as a charity in 1985. It is now more commonly known as EAC. EAC, 3rd Floor, 89 Albert Embankment, London SE1 7TP 020 7820 1343 Web:www.eac.org.uk

Hearing Dogs for the Deaf

Buckinghamshie, 01844 348100 North Yorkshire, 01757 638666 www.hearingdogs.org.uk

Help the Aged

207-221 Pentonville Road, London N1 9UZ Tel: 020 7278 1114 Fax: 020 7278 1116 www.helptheaged.org.ok

Mencap

The Learning Disability Helpline is a free, confidential service. Information on anything from money and benefits to services and support groups. 0808 808 1111 helpline@mencap.org.uk

Mind

Mind is the leading mental health charity in England and Wales. We work to create a better life for everyone with experience of mental distress 15-19 Broadway, London E15 4BQ Tel 020 8519 2122, Fax 020 8522 1725 www.mind.org.uk contact@mind.org.uk

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Adult Protection Contact Numbers: Devon Care Direct 0845 1551007 Plymouth Adult Protection 01752 306362 Torbay Safeguarding Adults 01803 219831

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C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33