RightCare Index Dorset 09-10 by RightCareIndex

ISBN - 978-0-9556187-4-1

HEALTH AND SOCIAL CARE DIREC TORY FOR DORSET 2009-2010

2009/2010 DORSET HEALTH & CARE GUIDE

Learning Disabilities Find the assistance you need

NHS Dorset

PCT Information and health initiatives

Meal Provision

Nutrition information and providers

Activity & Therapy Be active in your county

Elder Care

Home Care and Care Homes - All you need to know

ALL THIS AND MORE INSIDE!

Safeguarding Adults Say NO to abuse!

Motability

Get around in Dorset with the Motability scheme.

And More...

Comprehensive Guide to Adult Health and Social Care in Dorset 11:59 Page Strip2 15/5/07

1 CONSULTED BY CARE SEC TOR - CLIENTS, PROFESSIONALS, PROVIDERS, AND AUTHORITIES M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Transforming adult social care in Dorset Living well within our means. Dorset County Council

Improving the quality of life for people in Dorset, now and for the future.

The County Council is introducing a host of changes between 2008 and 2011 to revolutionise the way Dorset looks after its residents, putting customer choice and control at the heart of the care services.

How we’d like to see services look in the future. Proposals for adult social care in the future include: • Greater choice and control for people over the support they need • Availability of a sum of money and support to plan and ‘buy’ the kind of care that best suits you. Unlike direct payments, you will be able to use this money to buy council services as well as a wide range of other services • Staff will provide advice and information about new ways of receiving support • A wider choice of services to help provide a better quality of life for the whole community Strip2

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• A greater choice of support options from independent and voluntary service providers • Quicker access to services, especially for those at high risk • Good, clear and easily reached information and advice to help people make informed choices • Support to promote independence and help people stay in their own homes • Increased partnership working between social care workers, service users, carers, volunteers and the wider community • A flexible approach to the way services respond to people’s needs • Dorset Direct Adult Access Team – new telephone service offering first port of call for social care enquiries

Dorset Direct - 01305 221016 - www.dorsetforyou.com M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N 0800 99 88 33

Welcome to

Editor’s notes

Gillingham Shaftesbury

Sherborne

Verwood

Blandford

Beaminster

Winborne

Lyme Regis Bridport

Dorchester Abbotsbury

Ferndown

Wareham

8 7

Swanage

2 1

West Dorset

East Dorset

Weymouth & Portland

Poole

North Dorset

Bournemouth

Purbeck

Christchurch

All the information in this publication is available here...

www.rightcareindex.com www.rightcareindex.com/ebooks mail@rightcareindex.com 0844 800 9708 Please contact us with any enquiries about care services in Dorset or to obtain your FREE copy of RightCareIndex RightCareIndex Details © RightCareIndex November 2009. All rights reserved for RightCareIndex titles. Reproduction of any part of this publication in any form is prohibited without prior permission from RightCareIndex. RightCareIndex has made every effort to ensure the information in this directory is accurate. The company cannot accept responsibility for any errors or omissions. RightCareIndex does not endorse or support any institution listed. Published by: RightCareIndex, 80 Kenwyn Street, Truro, Cornwall, TR1 3BZ. 0844 8009708. Publisher/Editor: Christine Rowberry. Media Design/Production Manager: Samuel Manley. Sales Manager: Richard Hacking. Human Resources: Kate Scott. Advertising Consultant: Derek Phillips. IT Manager: Robert Rowberry. Accounts Manager: Jen Lucas. Distribution of this publication by any party does not constitute the support or recommendation of any of the products or services within the publication. RightCareIndex or any of its distributors can not be held responsible for any errors or omissions regarding listings in this publication. RightCareIndex can not be held responsible for the cost of phone calls made to phone numbers provided in this publication. Please be aware call charges may vary. Please Strip2 11:59information. Page 1 contact your15/5/07 provider for pricing

Welcome to the first annual edition of RightCareIndex - Care For Dorset. Having previously published in Somerset, Devon and Cornwall, our main aims this year are to be even more inclusive, accessible and informative.

we embrace the power of choice and the right to an altruistic care approach RightCareIndex offers all the solutions that fall in line with the Governments personalisation agenda. We embrace the power of choice and the right to a holistic care approach. Care Homes and Home Care form a huge part of social care which is why we dedicate quality editorial and detailed listings to these sectors. We must be reminded though, there are hugely important aspects beyond these sectors. Therefore you will find included in this directory sections to reflect whole facets of life; meal provision, mobility, advocacy, learning disabilities, mental health, leisure and recreation. We champion a complete and wholesome approach to health and social care in the 21st Century. We develop the index remaining holistic and offering opportunity to voluntary and charitable organisations. A truly comprehensive approach. In order to remain topical and local we welcome any contact and information from both the public and private sector please feel free to contact us with any useful information.

Christine Rowberry Editor, RightCareIndex christine@rightcareindex.com

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Contents

Care For Dorset 2009-10 ISBN - 978-0-9556187-4-1

HEALTH AND SOCIAL CARE DIREC TORY FOR DORSET 2009-2010

2009/2010 DORSET HEALTH & CARE GUIDE

s a directory of care, it is the aim of RightCareIndex to assist the public in their search for care and to enhance and individualise their lifestyles. Comprehensive listings are included in this publication and our website www.rightcareindex.com together with helpful information from appropriate sources.

Learning Disabilities

Find the assistance you need

NHS Dorset

PCT Information and Health initiatives

Meal Provision

Nutrition information and providers

Activity & Therapy

Be Active in your County

Elder Care

Home Care and Care Homes - All you need to know

Safeguarding Adults

Say NO to abuse!

Motability

Get Around in Dorset with the motability scheme.

ALL THIS AND MORE INSIDE!

And More...

Comprehensive Guide to Adult Health and Socail Strip2 Care in 15/5/07 Dorset 11:59 Page

MOV ING INTO A CARE HOM A plan for getting CONSULTED – A D V I C E A N D I N F O R M AT I BY CARE SEC TOR - ECLIENTS, N 0 8 0 0 9 9 8 8 3 3the nation moving PROFESSIONALOS, 1 PROVIDERS, AND AUTHORITIES

Cover Photo Mike Franklin. www.mikefranklinphotography.com

Keep the RightCareIndex Free! - Please mention us when contacting our advertisers.

Your Dorset

NHS Services in Dorset • PALS • Home From Hospital • NHS Health Initiatives • LINks Local Authority • Accessing Care Services • Care Quality Commission • Independent Providers

Legal Services

Legal Services you may require Carers’ Legal centre

Care Homes

Funding for Care Homes • Care Home Listings for Dorset, Bournemouth and Poole Things to consider when choosing a care home • Paying for Care • Types of Care

Learning Disabilities

Person Centred Planning • Learning Disability Services LDPB • Learning Disability Care Homes and Providers • NHS Moving On

Carers

Are you a Carer? • Carers Assessment for Support • Carers in Dorset St John Ambulance • Support for Carers • Young Carers

Nursing Agencies National Minimum Standards Nursing Agencies in Dorset

Strip2 15/5/07 11:59 Care at Home

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Obtaining Care at Home Services • UK Home Care Association A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

ING INTO 4Listings forM allO Vproviders

06 14 15 26 30 31 32

0800 99 88 33

Meal Provision

Appetite for Ageing • Government Eat Well Plate Food Providers Dorset • SCIE Nutrition Facts • Meals at Home

Mental Health

National Dementia Strategy • Alzheimers Society • Saneline • Frank - Drug / Alcohol Dependence NHS Community Mental Health Teams • Books for Dementia • Innovations in Dementia

SafeGuarding Adults

Stop Abuse! • What to do if you are being abused or if you suspect abuse Different types of Abuse • Contact

Disabilities

Motability

The Motability Scheme • Listings for your nearest Motability dealership Blue Badge Scheme • Shopmobility • Customer Experiences • Car Share Scheme • Road Tax Exemptions

Activity and Therapy

Leisure Map • Steve Bernard • Swimming • Cinema For Carers • Treatments & Therapies Dorset Open Waters • Leisure Centres • Riding for the Disabled • Leisure Access Pass

Advocacy

Advocacy for Physical Disabilities/Sensory Impairment • Learning Disabilities Older People • Mental Health • List of Advocates in Dorset • Age Concern & Help the Aged

Day Services and Respite About Day Services • Respite Care Access Service through Local Authority

Sheltered Housing

Sheltered Schemes and Options Renting and Buying Sheltered Housing

15/5/07 11:59 Information

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NHS PALS • Blackout Trust • Age Concern & Help the Aged • Essential Council and Independent Adult M O V I Contacts N G I N T O• Government’s A C A R E H Vision O M E for – A D V I Health C E A Nand D ISocial N F O RCare M A •T CQC ION

0800 99 88 33

All information available online www.rightcareindex.com

Dorset Association for Disabilities • Accessing Equipment Assessments • Alarms

36 38 40 41 42 46 50 52 54 56

Your Dorset

Your Dorset T

his year there will be thousands looking for care services in Dorset. Here we report to you relevant information for the coming year from both the public and independent sector.

‘Putting People First’ Dorset and Nationwide

A shared vision and commitment to the transformation of Adult Social Care

Putting People First is a government initiative with the ambition to reform adult social care by enabling people to live their own lives as they wish, confident that services are of high quality, are safe and promote their own individual needs for independence, well-being and dignity. Some of the key points are listed here: Local authorities to work in partnership with local NHS, providers and carers to create a new, high quality care system which is fair, accessible and responsive to the individual service user needs. • Agreed and shared outcomes which should ensure people, irrespective of illness or disability, are supported to: Live independently; Stay healthy and recover quickly from illness;

Your Dorset - Health and Care in your County

DoH Green Paper: Shaping the future of care together To create a new care and support system, one that enables everybody to access the high quality care they need, we need to make changes to the ways care and support is provided. More joined-up working: We need services that will keep people well for longer. They should also help people with ongoing care needs to stay at home, if this is what they want, and maintain their independence. One way of doing this is through better joined-up working between health, housing and social care services and between the care and benefits support systems. A wider range of services: As people begin to have greater choice over the care they receive, they will need to have a range of services to choose from. We need to help local authorities ensure that the care and support available in their area support innovative and high-quality care and understand how services will need to adapt. Better quality and innovation: There are many ways of improving quality, and those delivering services have a vital roleStrip2 to play.15/5/07 Staff must11:59 have the Pageright 1 training and skills to provide the care that people want.

Exercise maximum control over their own life; Sustain a family unit; Participate as active and equal citizens; Have the best possible quality of life; Retain maximum dignity and respect; • Early intervention and enablement become the norm. Supporting people to remain in their own homes for as long as possible. The alleviation of loneliness and isolation to be a major priority. Citizens live independently but are not independent. • A universal information, advice and advocacy service • A common assessment process Putting People First publication, DH Publications Orderline 0300 123 1002. 01736 334857 www.cornwallpeoplefirst.com

Partners in Care; Representing the Independent Sector

Partners in Care is an employer-led group established in 2000, whose activities have focused on workforce development within the social care field. They do this by working with voluntary, independent and statutory organisations throughout Bournemouth, Dorset and Poole. The Partners in Care group has representatives from all three local authorities, Learning and Skills Council, Business Link Wessex, Training Provider Representative (Care South), PCTs, Home Care Association, Dorset Care Association, Job Centre Plus, Skills for Care and the CQC. This not only ensures an equal representation across the county but also across a wide expanse of organisations. Therefore future development in social care can be considered in an effective manner. Over the last three years Partners in Care have supported over 1200 individuals in 300 organisations to gain a qualification in Health and Social Care. This not only helps to raise the standard of care delivered but also the standard of the social care workforce.

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Your Dorset

As a reader of RightCareIndex you are very likely searching for health and/or care services. So it is of course important that you know where to obtain service. Some services can be accessed through your Council’s Department of Adult Social Care and other services can be obtained through the NHS. There are also an abundance of excellent quality independent providers, as listed in this directory.

Adult Social Care in Dorset The county of Dorset is made up of three councils; Dorset County Council and two unitary authorities. The two Unitary Authorities are ‘Borough of Poole’ and ‘Bournemouth Borough Council’ whose Adult Social Care Departments (or Health and Social Care, formerly Social Services) operate independently from ‘Dorset County Council’. Borough of Poole - 01202 633902 Bournemouth Borough Council - 01202 451451 Dorset County Council - 01305 221000 Please see pg 12-13 for accessing service through your Council

The NHS in Dorset Beaminster There are two trusts serving Dorset; Dorset PCT - 01305 361285 Bourne Poole PCT - 01202 541400 Lyme Regis Bridport Please see page 8 to find out more about NHS care services.

Dorset County Strip2

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Poole Borough

Bournemouth Bourough

Gillingham Shaftesbury

Verwood Blandford

DORSET Dorchester

Ferndown Winborne

Wareham

Poole

Christchurch

Bournemouth

Abbotsbury Weymouth

M O V I N G I N T O A C A R E H O M E – A D V I C E A N DPortland I N F O R M AT I O N

Swanage

0800 99 88 33

Health and Care in your County - Your Dorset

Independent Care Providers There are an abundance of independent providers across the whole of Dorset. The quality and standards of which are measured by the Care Quality Commission (See pg 56). Listings for independent providers are in this directory along with supporting information on accessing independent providers, for example, you may qualify for financial assistance with services. Information in this publication is also available on www.rightcareindex.com. Sherborne

Struggling to find the service you need? Call us - 0844 800 9708

Where do I turn when I need care services?

Your Dorset

NHS in Dorset, Bournemouth and Poole Need Advice? Contact NHS PALS

Your nearest NHS Hospitals

1 Dorset County Hospital, DT1 2JY, 01305 251150

10 Shaftesbury

Verwood

Sherborne

Blandford

Bournemouth

Dorchester

Lyme Regis

Wimborne

Wareham

Bridport

11 9 Weymouth 4

14 Poole

Swanage

Portland

2 3 4 5 6 7 8 9 10 11 12

Dorset Blandford Hospital, DT11 7DD, 01258 456541 Bridport Hospital, DT6 5DR, 01308 422371 Portland Hospital, DT5 1AX, 01305 820341 St Leonards Hospital, BH24 2RR, 01202 584200 Swanage Hospital, BH19 2ES, 01929 422282 Victoria Hospital, BH21 1ER, 01202 858200 Wareham Hospital, BH20 4QQ, 01929 552433 West Haven Hospital, DT4 0QE, 01305 786116 Westminster Mem Hospital, SP7 8BD, 01747 851535 Weymouth Hospital, DT4 7TB, 01305 760022 Yeatman Hospital, DT9 3JU, 01935 813991

Bournemouth and Poole 13 Poole Hospital Foundation, BH15 2JB, 01202 665511 14 Royal Bournemouth Hospital, BH7 7DW 15 Christchurch Hospital, BH23 2JX

Your Dorset - Health and Care in your County

Primary Care Trusts in Dorset NHS Dorset - 01305 361285

NHS Bournemouth and Poole - 01202 541400

NHS Dorset was established on 1 October 2006, it covers the same geographical area as Dorset County Council, comprising six District/Borough Councils, Weymouth and Portland Borough Council, West Dorset District Council, North Dorset District Council, Christchurch Borough Council, East Dorset District Council, Purbeck District Council. The Trust is responsible for securing services for a population of 395,000 through commissioning and direct provision. Services are directly provided through Community and Specialist Health Services and Community Hospitals. The Trust is responsible for the direct management of and employment of staff in eleven community hospitals and supports the use of the specialist skills of the general practitioners and community nurses in the area using the facilities available at those hospitals.

NHS Bournemouth and Poole is the local NHS organisation tasked with improving the health and well-being of the local population and receives funding directly from the Department of Health. We are expected to invest our resources to tackle health inequalities, promote health and well-being and ensure a comprehensive and equitable range of health care services are available for local people. “Our vision for Bournemouth and Poole is of a healthy population, with informed individuals who are living independent healthy lives, supported appropriately to take care of themselves. When they do need treatment or additional support, we expect local people to be able to access a range of high quality services, at a time and place to suit them.” www.bournemouthandpoole.nhs.uk

District nurses and health visitors directly managed and employed by the Trust are based in 59 general practices and a range of other premises. The Trust provides Mental Health Services for patients in the North and South West of the Trust and commissions mental health services from Dorset Health Care Trust for the patients in the South and East locality. www.dorset-pct.nhs.uk/

The Department of Health writes about the role of Primary Care Trusts in the NHS in England: “The core task for Primary Care Trusts is to invest locally to achieve the greatest health gains and reductions in health inequalities, at best value for current and future service users. World class commissioners will secure effective strategic capacity and capability to turn competence into excellence, transforming people’s health and well-being outcomes at the local level, while reducing health inequalities and promoting inclusion.”

The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally Strip2

and physically well, to get better when we are ill and, when we cannot fully recover, to stay as well as we can to the end of our lives. It works at the limits of science – bringing the highest levels of human knowledge and skill to save lives and improve 15/5/07 11:59 Page 1 health. It touches our lives at times of basic human need, when care and compassion are what matter most.

NHS Direct - 0845 4647

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Continuing Healthcare

NHS-Funded Nursing Care What is NHS-funded nursing care? By law, local authorities cannot provide clinical services because the NHS is responsible for any care that must be provided by a registered nurse. For people in care homes, registered nurses are usually employed by the care home itself and, in order to fund this nursing care, the NHS makes a payment to the care home to cover the cost of providing the care for those who are eligible. Who is eligible for NHS-funded nursing care? You should receive NHS-funded nursing care if you: • have been assessed as requiring the services of a registered nurse • do not qualify for NHS continuing healthcare but have been assessed as requiring the services of a registered nurse • are not receiving registered nursing care in any other way What is happening to the nursing care bandings? Previously, there were three bands for NHS-funded nursing care, and the NHS had to determine which of these each individual would fall into. Under the new National Framework, the NHS will still have to assess your need for registered nursing and decide what services to provide, but there will not be any bands, nor will there be a need to have a separate assessment to decide the right band.

View our publications online www.rightcareindex.com/ebooks

What is continuing care? NHS continuing healthcare is the name given to a package of services which is arranged and funded by the NHS for people outside hospital with ongoing health needs. You can get continuing healthcare in any setting, including your own home or in a care home. NHS continuing healthcare is free, unlike help from social services for which a charge may be made depending on your income and savings. In your own home, this means that the NHS will pay for healthcare (e.g. services from a community nurse or specialist therapist) and personal care (e.g. help with bathing, dressing and laundry). In a care home, the NHS pays for your care home fees, including board and accommodation. Who is eligible for NHS continuing healthcare? Anyone assessed as requiring a certain level of care need can get NHS continuing healthcare. It is not dependent on a particular disease, diagnosis or condition, nor on who provides the care or where that care is provided. If your overall care needs show that your primary need is a health one, you should qualify for continuing healthcare. What if I am not eligible for NHS continuing healthcare? If you do not qualify for NHS continuing healthcare then you may have to pay for some or all of your care, although the NHS will still provide for your medical needs. You may have to take a local authority means test to decide how much you should pay towards your personal care and accommodation if you are in a care home. However, if you are a resident of a residential home and require care from a registered nurse, this will be provided free of charge through NHS-funded nursing care.

How will the assessment framework operate? The NHS will make the decision on eligibility for NHS continuing healthcare in collaboration with the local authority through a multi-disciplinary team and with the full and active involvement of you and your carers. A multi-disciplinary team is made up of two or more professionals who are involved in your care.

Your Dorset

NHS: Help and care beyond the hospital

Information from DoH Publication ‘NHS continuing healthcare‘.

Transport Service

PALS is the Patient Advice and Liaison Service. They will provide you with information about the NHS and help you with any other health-related enquiry. They can Help resolve concerns or problems when you are using the NHS.

The British Red Cross provides door-to-door transport for people who cannot get about easily, restoring their freedom and independence.

PALS NHS Dorset 0800 7838058 / 01305 361285

PALS NHS Bournemouth & Poole Health Information Shop Bournemouth 01202 318954 Healthpoint Poole Health Information Shop. 01202 675377

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01305 255262 (See page 7).

Page 1

By providing drivers with suitable vehicles - and escorts where needed - it becomes possible to make essential journeys and other trips that make life more pleasurable. If you need assistance getting to or from hospital the British Red Cross based in Dorchester may be able to help. Contact: Sarah Gibson, Address Coach House, Wollaston Field Acland Road, Dorchester, DT1 1EF, 0845 331 5000 Wessexct@redcross.org.uk

0800 99 88 33 NHS Direct - Call 0845 4647, Or Search www.nhs.uk

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Health and Care in your County - Your Dorset

NHS Advice (PALS)

Your Dorset

Dept of Health - Providing a National Care Service High Quality Care for All This time last year following the efforts of 2,000 frontline clinicians and the 60,000 people engaged in producing the NHS Next Stage Review, I published my report: High Quality Care for All. At its heart was one simple yet radical idea: to put quality at the heart of the NHS. A year on its right to reflect on where we are. Across each dimension of quality - patient experience, patient safety and clinical effectiveness there has been real progress and patients are already seeing the difference. There are many examples to choose from. To name but a few: we now have 50 new GP led health centres, 9.3 million patients with long-term conditions have a personal care plan, more people than ever before are quitting smoking and are able to benefit from keyhole surgery. The focus on quality has moved up the agenda for staff and organisations, supported by the promotion of innovation through the introduction of tools and programmes such as NHS Evidence, the Innovation Fund and the Challenge Prizes. Yet there is more to do. In order to drive the quality agenda further and free up clinicians time to do this my report includes proposals on.

Your Dorset - Health and Care in your County

Refining of targets based on evidence - We want to free up front line staff so they can focus on delivering high quality care. We will remove the obsolete 13 week outpatient and 26 week inpatient targets, as well as reviewing data collections across the board in order to reduce the burden; Clinician Budget Ownership - We will look at giving clinical teams in the acute sector ownership of their budget. This will promote entrepeneurship and innovative delivery of services built around the needs of the patient; Peer Review Accreditation System - We will create a new voluntary peer review system in which clinicians will judge the standard of their peers in order to drive up quality and achieve a ‘gold standard’ of care. The system will be developed through close collaboration and consultation with the relevant partners and stakeholders.

What does Change4Life do for you? The Change4Life advertising campaign will make the subject of weight and physical activity a hot topic and will urge us to make changes to our diet and levels of activity. The campaign talks about ‘fat in the body’ rather than ‘fat bodies’ and makes clear the link between fat and preventable illnesses. It also pins the blame on modern life, which affects all of us, rather than pointing the finger at parents. Free Change4Life materials are now available for you to order or download to use to support the movement.

Who needs Change4Life We all know it can be hard these days to live a happy, healthy life but Change4Life can help. After all, none of us are perfect. The way we live in modern society means a lot of us, especially our kids, have fallen into unhealthy habits.

Why should I join Change4Life? Would you like loads of ideas and help to give your family a happier, healthier future? Then you already know why you should join Change4Life. As part of Change4Life, you will receive tons of helpful information, games, tools, tips and a free welcome pack. You can also search for what is happening in your local community. We’ll update Change4Life all the time so don’t miss out – visit our website regularly. www.change4life.co.uk

The economic challenge now facing the country makes this quest for quality an absolute necessity. High quality care is not an unaffordable luxury but the centrepiece of an efficient health service. Indeed, in healthcare, quality and efficiency are two sides of the same coin. As a surgeon treating NHS patients each week, I know from my own experience that this is the case. I hope you will find my report High Quality Care for All: Our journey So Far informative and inspiring.

* *Calls to 03 numbers should cost no more than geographic 01 or 02 UK-wide calls, and

Lord Darzi Parliamentary Under Secretary of State

may be part of inclusive minutes subject to your provider and your call package.

You can view the report High Quality Care for All: Our journey Strip2 15/5/07 11:59 Page 1 So Far online at www.dh.gov.uk

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Shaping theFuture FutureofofCare Care Together Together Shaping the

Shaping the Future of Care Together, the Green Paper on the reform of Adult Care and Support in England. The Green Paper sets out a vision for a new National Care Service. of care and support needs. In the Green Paper it suggests the following three funding options: Partnership You will be supported by the Government for around a quarter to a third of the cost of their care, more if you have a low income. This system would work for people of all ages. Insurance The Government will cover a quarter to a third of the cost of care, and also make it easier for you to take out insurance to cover remaining costs. This system would work for people over retirement age. Comprehensive Everyone pays into a state insurance scheme, whether or not they need care, everyone gets care free when they need it.

What is in the Green Paper? The Green Paper describes six things that the Government thinks every adult should be able to expect from the National Care Service. Prevention services The right support to help you stay independent and well for as long as possible and to stop your care needs getting worse. National assessment Wherever you are in the country, your care and support needs will be assessed in the same way and you will have the same proportion of your care paid for. Joined-up services All the services that you need will work together smoothly, particularly when your needs are assessed. Information and advice You can understand and find your way through the care and support system easily. Personalised care and support The services you use will be based on your circumstances need, preferences. Fair funding Your money will be spent wisely and everyone who qualifies for support will get some help meeting the cost

What happens next? The reforms envisaged in Shaping the Future of Care Together will represent a challenge for many organisations. There is no universal, one-size-fits-all solution. No two areas, organisations or people are the same. There will be variations in the kind of system needed in different parts of the country, just as each service user has their own preferences in how care and support is provided for them. The reforms we implement must be sensitive to this. We know that the current system is unsustainable. Often the front line is where the cracks in the system are most visible. The workforce see the system’s shortcomings and their results close up, and bear the brunt of complaints. To see the Green Paper on the reform of adult care services in England, and to get involved in the national debate, visit www.careandsupport.direct.gov.uk. Here you can read more, watch videos, and have your say.

The Power of Choice

A dramatic expansion of patient choice in the NHS got under way in April 2008. Surveys have consistently shown that patients want choice. The 2005 British Social Attitudes survey revealed that 65% of patients said they wanted choice of treatment, 63% wanted a choice of hospital and 53% welcomed a choice of appointment time. The introduction of free choice means that patients referred to see a specialist can choose where they will be treated. They Strip2 15/5/07 11:59 Page 1 can choose from any hospital that meets NHS standards. The

list includes many private hospitals as well as all NHS providers. Between them they offer everything from treatment for cataracts to open-heart surgery. Under free choice, if you and your GP decide that you need to see a specialist, you’ll be able to choose the hospital that best suits your needs. NHS Choices will help you to make your choice, allowing you to select a wide range of different hospitals and compare them on the criteria that matter most to you. Find and compare hospitals by visiting NHS Choices website - www.nhs.uk

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Health and Care in your County - Your Dorset

You Have the Power of Choice

The Case for Change. There are several reasons why the care and support system needs radical reform: • Demographic Change By 2026, 1.7 million more people each year will need care and support. • Rising Expectations People rightly expect more from services than ever before, a choice of service and and how and where they receive them. • Perceived lack of fairness Different local authorities offering different criteria for different standards of care. • Lack of Clarity Various public, private and charitable bodies, can sometimes make things seem complicated. • Inefficient use of Money Many people are concerned that taxpayers money is wasted.

Your Dorset

The Future of Care for Adults in England

Your Dorset

Your County Council - Accessing Care Services Borough of Poole

T: 01202 454979 E: caredirect@bournemouth.gov.uk

T: 01202 633902 E: sshelpdesk@poole.gov.uk

Dorset County Council

T: 01305 221016 E: adultaccess@dorsetcc.gov.uk

Looking for Social Care? Where to start.... To access care services through your local authority they will need to carry out an assessment of your needs to determine the care services you require. For Bournemouth Borough, contact care direct 01202 454979 or email caredirect@bournemouth.gov.uk For Borough of Poole, call 01202 633902 or email the help desk sshelpdesk@poole.gov.uk For Dorset County Council, contact the Adult Access Team by phone 01305 221016 or email adultaccess@dorsetcc.gov.uk The following information is compiled from your local authority websites.

Your Dorset - Health and Care a in your County

FACS Fair Access to Care: The Four Bands of Need The Department of Health has issued guidance to local authorities to help them decide who is eligible for social care services. Local authorities must decide what levels or bands of need they will meet. The guidance describes four bands of need: Critical, Substantial, Moderate, Low. Your health and social care needs We use a Single Assessment Process to help make sure you receive the right health and social care support at the right time to ensure that you don’t have to keep answering the same questions repeatedly. The local authority use the single assessment process in conjunction with the Health Service to assess your needs. For example: What can you do for yourself? What can you do if given some help? What needs to be done 15/5/07 11:59 1 for Strip2 you? What help do you feel Page you need?

If you have someone looking after you, what do they feel you need? What is the best way of meeting your needs? Carers can ask for their own separate assessment. During the process we find out your health and social care needs. We then plan with you the best way for you to get support for you to live safely and independently wherever possible. Health or social care staff work with you to identify your needs using different levels of assessment. Our aim is to use the right levels of assessment for you. Who can carry out the assessment? One or more health or social care professionals can carry out an assessment with you. This includes a district nurse, social worker, occupational therapist, physiotherapist or specialist nurse. How are you involved? We discuss your needs with you and listen to what you have to say. We consider your views when planning the support you need. You can involve your family and/or other carers. What happens after the assessment? We agree a plan of action with you. This sets out what is required to meet your specific needs. We give you your own copy of the plan including: • Your assessment records • Your plan of action • The names of the professionals working with you

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Do I have to pay? A charge is made for most care services. Usually the amount you pay will depend on how much capital and savings you have, although this varies from service to service. Our staff will be as sensitive as possible when discussing your financial situation and any charges that apply will be in line with fairer charging. Details about charges are given in separate factsheets about each service and these can be found by requesting community care (Adult Social Services) factsheets through the details above. What if you are unhappy with your assessment? You have the right to complain or comment about the way your assessment has been undertaken. Each agency has its own complaints procedure and will be able to provide you with a leaflet on request. To request an assessment from your authority: Bournemouth Borough: Care Direct Phone: 01202 454979 Email: caredirect@bournemouth.gov.uk Post: Bournemouth Care Direct, Town Hall Annexe, St. Stephen’s Road, Bournemouth, BH1 6EA

Dorset County Council: Adult Access Phone: 01305 221016 Email: adultaccess@dorsetcc.gov.uk Post: Adult Access Team, Dorset County Council, County Hall, Colliton Park, Dorchester, Strip2 DT1 1XJ 15/5/07 11:59 Page 1

Below is a list of relevant services that may be provided by your local authority; Bournemouth Borough Council, Borough of Poole Council, or Dorset County Council. Older People: Occupational Therapy Equipment, Care at home, Day care, Adapting your home, Disabled Facilities Grants, Short Breaks, Extra care sheltered housing, Help when you leave hospital, Rehabilitation, Residential and nursing home care, Looking after your property if you go into hospital or a care home. Learning Disabilities: Residential Care, Day Centres, Adult Placement Schemes, Living in the community, Prepare to work and learn, Work and Learning, Care at home. Physical Disabilities; Occupational therapy, Equipment, Care at home, Day provision, Adapting your home, Disabled Facilities Grants, Community Employment Services , Dorset Enterprises, Disabled parking badges, Registering as a disabled person, Care at home. People with Sight or Hearing Difficulties: Sight & Hearing Services Team, Day provision, Community Employment Services Team , Dorset Enterprises. People with Mental Health Needs: Mental Health Social Inclusion Team, Community Mental Health Teams, First Point and Support, Time and Recovery Team, Leven House, Day provision, Mental capacity, Community Employment Services, Dorset Enterprises. Carers: Services for carers, Carers services, Carers news, Carers events and training, Short Breaks, Carers groups & other support. Advice and Information: Community Care Advice and Information, Leaflets, Websites, Helplines, Care Direct/Adult Access/Social Service helpdesk, information and guidance, Community Care A-Z, Glossarys. Safeguaring Adults: The protection of vulnerable adults. Please note; this is a non-exhaustive list. Eligibility, availability, and costs for any of the services listed above is determined by your local authority, Dorset, Bournemouth or Poole Councils. The services may or may not be provided across all authorities, other services may be available, please contact your authority for further information on costing, availability and eligibility.

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Health and Care in your County - Your Dorset

Borough of Poole: SS Help Desk Phone: 01202 633902 Email: sshelpdesk@poole.gov.uk Post: Adult Social Services Commissioning Civic Centre Annexe, Park Road, Poole, BH15 2RU

Adult Services Provided by your Local Authority

All information available online www.rightcareindex.com

What help do I need? This assessment will decide what kind of help you or your carer need and whether this can be provided by Adult Social Care Services or an independent provider. Advice can be given about other organisations who might be able to help you.

Your Dorset

What should you do with copy of the care plan? • Keep it safe • Read it and up-date it if you wish • Show it to any health or social care professional you see • Take it with you if you are admitted to hospital • Show it to paramedics if they are called out to see you. We usually ask for your consent before sharing information. Each authority has its own (but similar) policy on protecting your personal information. Simply request the leaflet and it will be made available to you.

Legal Services

Legal Services C

arers may face challenges to obtain the services they need from Social Services and the NHS. Experts like those from The Carers Legal Centre can be of great assistance. See below for an explanation of the legal services you may require. Lasting Powers of Attorney Anyone who faces the possibility of losing mental capacity should make a Lasting Power of Attorney. An LPA appoints someone you trust to make decisions for you. Separate LPAs may be made for both financial and for welfare matters. The process of making an LPA is quite involved because it incorporates safeguards minimising the risk of financial abuse. Deputyship Where someone has already lost mental capacity, it is often advisable to obtain a court order so that a trusted person, called a “Deputy”, can manage that person’s finances and take decisions on their behalf. Papers are required to make an application to the Court of Protection for a Deputy.

Management of Affairs If you are elderly or disabled and struggling to cope, it is ideal to have a caring adult son or daughter to look after your affairs. For those who are not lucky enough to have a carer, legal advisors can provide a good alternative. Such support mechanisms can; administer the person’s finances, ensuring that available state benefits are claimed, bills paid, and tax returns submitted; instruct outside agencies to assist, such as tradesmen, personal carers and social workers; do everything possible to enable an elderly person to remain at home, but if a move into residential care becomes inevitable; choose the best available residential home and manage the sale of the house. For further information contact The Carers’ Legal Centre

Legal Services - An essential service to the Care Community

Probate Probate is the court’s authority; given to a person or persons to administer a deceased person’s estate. The document issued by the Probate Service is called a Grant of Representation. Funding The Cost of Care Caring for elderly and disabled people is expensive. There are several possible sources of funding. Sometimes you may be able to obtain all the care fully-funded by the NHS under Continuing Care. Sometimes funds will be available from your local authority, but on a means-tested basis. Some local authority services can be provided on a discretionary basis, and others are mandatory. It may be possible to obtain funds against the value of your house through an equity release. We will guide you through the continuing care maze but also help you investigate other means of obtaining funding. And perhaps help you keep the house. Deprivation Of Liberty Sometimes elderly people who have lost mental capacity are required to move into Residential Homes in their own best interests. But mistakes are sometimes made, and it is believed that many people are kept in residential homes against their wishes and without sufficient justification. Since April 2009 Local Authorities have had a duty to ensure that Deprivations Strip2 15/5/07 11:59 Page 1 of Liberty are justified.

01425 674844 07740 432159 www.carerslegalcentre.co.uk

Probate, Power of Attorney, and Elderly Finance Specialists Specialist Legal Service for Carers Many years experience Experts in Community Care (ie Social Services Law), NHS Law, Mental Capacity, Deprivation of Liberty Challenges and Probate. Legal Advice, Lasting Powers of Attorney, Deputyship, Protection, Funding Care, Management of Affairs Home/Hospital Visits Fixed/Up-front Pricing Your needs are at the heart of our service

The Carers’ Legal Centre 109 Burley Road, Bransgore, Christchurch, Dorset, BH23 8AY

01425 674 844

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Care Homes

Care Homes C

are Homes are listed in this section alphabetically in districts. For more information contact the homes directly. Information in this section includes making a decision, types of home, care home fees, and questions to ask.

Types of Care Home You may choose to go into a care home (sometimes called residential home) if you can no longer manage in your own home. Services you should expect at a care home include: • Meals and accommodation • Help with personal care like bathing and dressing • Staff available 24 hours a day • Physical and emotional care • Care through short illnesses

Care homes with nursing If you have a disability or illness that means you need nursing care on a frequent basis then a care home with nursing (sometimes called a nursing home) might be more appropriate. A qualified nurse will be on duty 24 hours a day.

Specialist care homes You may choose to move into a care home that provides specialist care for your particular disability or needs. This might include specially trained staff or adapted facilities. • Learning Disabilities • Mental Health • Dementia

Questions to ask when choosing a Care Home...

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Your Complete Guide - Care Homes

Everyone will have different views about what they think is a ‘good’ home, and each person’s needs will differ. Here are some questions to consider. Some may be more important to you than others. • does the home encourage residents to do as much as possible themselves and to make choices about as many aspects of their daily lives as they can? • can residents bring personal possessions? • can the home meet the resident’s communication needs - for example, language other than English, Strip2 15/5/07through 11:59 aPage 1 or non-verbal method, eg. sign language or large print?

Struggling to find the service you need? Call us - 0844 800 9708

Residential homes

• do residents choose what and when to eat? How are special diets catered for? Can Residents eat privately with guests from time to time? Can residents prepare any food and drinks themselves. • are residents free to see visitors when and where they choose? Can visitors stay overnight at the home, if they have travelled long distances? • can residents use a telephone in privacy? • do residents rise and go to bed when they choose? If not, do you consider the arrangements to be reasonable? • what provisions does the home make for taking residents out - on outings, to the shops, to the theatre, etc? • what physical activities are available for residents? • is there more than one living room, so that there is a quiet room as well as one with a television? • are there books, newspapers available for residents? • Do residents visit the library, or is there a mobile library come? • do the managers of the home ask about how the resident would like to handle money or medicines? • how does the home ensure valuable items are kept secure? • do the residents have their own GP’s? • is there a residents committee? • does the home encourage residents to say how they feel about living there, and provide written information to residents and/or their families about how to discuss a problem or make a complaint. • are toilets available in all parts of the home, fully equipped with handrails and other helpful equipment? • can wheelchairs go everywhere within the home, and easily in and out? Is there a lift? • if the resident needs help bathing, does the home have suitable facilities? Who will help bathing, and can the resident choose how often they have a bath? • do you have to pay extra for toiletries? • are there any areas for smoking and non-smoking? • what happens if residents require more or less care than they currently have? Might they have to leave? What arrangements are made for funerals, and for payment if the resident dies? • can residents help in ordinary activities of the home? • are residents allowed to bring their pets?

Care Homes

Care Homes Information continued...

Paying for Services in a Care Home We understand making a move to a care home can be a daunting task. This article will be helpful if you are an adult who needs help with paying for services in a care home. You may already be living in a care home, paying your own fees and find that your savings are reducing, or you may be considering moving into a care home. Before you move into a residential or nursing home it is worth considering your eligibility for NHS continuing health care. If you have a primary need for health care it is possible that the NHS Primary Care Trust will fund your care and accommodation. To find out more please contact your local Primary Care Trust, see page 8. Your local authority Bournemouth Borough Council, Borough of Poole Council, or Dorset County Council need to work out how much you will have to pay towards the cost of your care. Each person requiring funding must have their care needs assessed and must meet the eligibility criteria for funding. The amount a person has to pay will depend on their individual financial circumstances. The rules for deciding how much people pay towards service in care homes, and the capital limits for funding are laid down by the central government in the ‘Charging for Residential Accommodation Guide’. Currently people with more than £23,000 capital* will be required to pay the full care costs although they may be eligible for free nursing care. Please note that if you have been assessed as needing continuing NHS care services, or you have been placed in a care home under section 117 of the Mental Health Act 1983, you will not be charged for your care whilst you continue to be eligible for funding. *Rate as of April 2009

Care Homes - Your Complete Guide

Financial assessment If the authority assess that you require services in a care home and you wish to apply for funding for your placement, they will work out how much you will be required to pay towards the care costs. This is called a financial assessment. A Benefits Officer will either visit you, or a person you have nominated to act on your behalf, to collect information about your income and savings. The visiting officer will also ensure that you are receiving all the benefits you are entitled to. Any information provided will be treated in confidence in accordance with the Strip2 15/5/07 Data Protection Act. 11:59 Page 1

What the Council will need to see It would be helpful if you could have the following information available for the visiting officer: Income • Letter from the Department for Work and Pensions giving details of all the benefits you receive, e.g. Retirement Pension, Income Support, Pension Credit, Guarantee and Savings Credit, Attendance Allowance, and/or a bank statement showing these payments • Notification of any private pension or annuity • Details of any other income you may have Savings • Bank Statements • Building Society Books • National Savings Books • Premium Bonds and National Savings Certificates • Stock and Share Certificates • Details of endowment insurance policies • The value of land or property (other than your own home) that you own • Details of any other savings and investments Calculating your charge Any savings below £14,000 are ignored. For savings of £23,000 or less but more than £14,000, we will assume an income of £1 per week for every £250 or part thereof. E.g. If you have savings of £16,250 we would ignore the first £14,000 leaving £2,250. We will assume an income of £9 a week. This is called ‘tariff income’. The charge you will be expected to pay will be your total weekly income, including any tariff income, less the statutory personal allowance, currently £21.90 weekly. If you are over 65 you may qualify for an additional savings disregard of up to £5.65 weekly. Please note that some income is disregarded from the assessment. For example, 50% of any personal pension you may have if you are maintaining your spouse at home, and if your stay at the care home is temporary, we will make extra allowances for the upkeep of your own home. Your home When you move into a care home on a permanent basis the value of your home is disregarded for the first 12 weeks. After that we may include the value of your home, as savings, but

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If you require further detailed information or wish to make any comments or complaints please do not hesitate to contact your local authority. See details on page 12. Information sourced from Bournemouth, Poole and Dorset Authorities

Care Homes in Dorset Nursing Home

Day Care

Dementia

Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

Bracken Lodge

Care Homes in Bournemouth

Southbourne 01202 428777 18

Adamscourt Res Care Home Talbot Woods 01202 529855

Broadwaters

Tuckton 01202 423709

Alexandra Centre

Castle Dene

Queens Park 01202 528420

Bournemouth 01202 397929

Aspen Grange Care Home Boscombe 01202 395435 43

Cherry Tree Lodge

Southbourne 01202 429326

Beechey House

Chine Breeze Court

Charminster 01202 290479

Westbourne 01202 761307

Beechwood House

Clifton House

Charminster 01202 551305 11:59

Boscombe 01202 393385 Page 1

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Southbourne 01202 428598 16

Colindale Care Home

Charminster 01202 514733 14

Coniston Lodge

Southbourne 01202 421492 14

Crosby Lodge

Charminster 01202 517186 26

Dalvey House

Southbourne 01202 423050 19

Draper House

Bournemouth 01202 572232 39

Care Homes in Bournemouth Cont...

0800 99 88 33

Your Complete Guide - Care Homes

Bournemouth 01202789998

13 15/5/07

Southbourne 01202 420957 11

Avon Cliff

Strip2

Chalfont

Clifton Lodge

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Care Homes

placement. If your disposable capital runs out before you can sell your property, it is unlikely that the local authority will be able to make up the shortfall in your care costs. Your care manager should be able to advise you about this. Deferred payments If your home is included in the assessment of charge you do not have to sell it. If you do not want to sell your home or can’t sell it quickly enough to pay for your care you may apply for the deferred payment scheme. Under this scheme, the Council places a legal charge on your property and in return pay your care costs, less any charges that you can pay from your weekly income. The amount that the Council pay will accrue as a debt, just like a mortgage, although no interest is added while you remain in the care home. The debt must be repaid by you or your estate as soon as the property is sold, or within 56 days of you leaving care.

this will depend on your individual circumstances. We will not take the value of your home into account if someone else lives in it who is: • Your husband/wife or partner • A relative who is aged 60 or over • A relative who is disabled • A dependent child We do have discretion to disregard the value of your property in exceptional circumstances, for example if there is a person living in the property who has no other home and has been your long term carer. Information about choice of home If you would prefer to live in a care home and the fees are more expensive than the amount that has been agreed for your placement, you can still be funded in the home if the care manager agrees that the accommodation is suitable and providing that another person is able to meet the difference in costs. This is called a ‘top-up’. The legislation prevents residents ‘topping up’ their own fees if they choose more expensive accommodation, although there is one exception to this rule. The exception is that if you own your own home you will be allowed to live in more expensive accommodation and ‘topup’ your own fees during the first twelve weeks of a permanent

Care Homes

Care Homes in Dorset Nursing Home

Day Care

Dementia

Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

Drumconner

Kingfisher Pool

Bournemouth 01202 761420 www.drumconner.co.uk See Advert Page 23

Talbot Woods 01202 557090

Kings House

Westbourne 01202 764455

Evergreens

Talbot Woods 01202 526925

Knyveton Hall

East Cliff 01202 557671

Fair Haven

Bournemouth 01202 553503

Leybourne House

Bournemouth 01202 574426

Farway Grange

Queens Park 01202 511399

Linkfield Court

East Cliff 01202 558301

Florence Lodge

Boscombe 01202 397094

Milton Grange

Bournemouth 01202 515713

Milton Lodge

Bournemouth 01202 761175

Muscliff Nursing Home

Southbourne 01202 429514 www.primroselodge-southbourne.co.uk See Affinity Advert Page 21 27

Queensmount

Bournemouth 01202 391144 52

Retired Nurses National Home Bournemouth 01202 391144 52

Richmondwood Bournemouth 01202 511179 22

Seabourne Res Home

Southbourne 01202 428132 48

Seacliff Care Home

Bournemouth 01202 396100 24

Muscliff 01202 516999

Hannah Levy House Trust

Bournemouth 01202 765361

Nightingale Nursing Home

Shalden Grange

Boscombe 01202 301918 35

Talbot Woods 01202 520120

High Trees Nursing Home

Tabot Woods 01202 761380

Nightingales Res Home

Shelly Park & Shelley House Boscombe 01202 396966 37

Southbourne 01202 520120

Highfield Manor

Bournemouth 01202 769429

Highview Res Home

Southbourne 01202 428799

Southbourne 01202 520120 37

Overcliff House

Southbourne 01202 424929

James Burns House

St Albans House

Queens Park 01202 397817

Bournemouth 01202 523182

Pinehurst Rest Home

Boscombe 01202 418744

Kelso

Southbourne 01202 432655

Portelet House Res Home

Boscombe 01202 433362 11:59

Southwood Lodge

Boscombe 01202 422213 www.residecarehomes.co.uk See Reside Advert Page 19

Norlington Care Home

Care Homes - Your Complete Guide

Primrose Lodge

Bournemouth 01202 556873

Glenhurst Manor

Bournemouth 01202 554351

Genesis Care Home

15/5/07

Boscombe 01202 398982

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Portelet Lodge

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

St Anne’s

Southbourne 01202 425642 18

St Annes Court

Meyrick Park 01202 551208 26

0800 99 88 33

Talbot Woods 01202 291347 12

• En-Suite Rooms • Hairdressing • Full & Varied Activities • Home Cooked Food • Personalised Care • Staff Trained to the Highest Standards on 24hr Call • Gracious Day Rooms • Stunning Landscaped Gardens

Summerhayes Res Home Bear Cross 01202 574330 21

Sunrise of Westbourne

Westbourne 01202 760966 26

Sunrise Operations

Southbourne 01202 437600 69

Care Homes

The Magna Care Centre

St Bridgets

• Residential Care • Nursing Care • Tailored Care Planning • High Quality Catering • Long Term Care Packages

The Care Home Operator “that does exactly what it says on the tin - it cares” Caring Business Magazine January 2008

Freephone: 0808 166 1220

Sunrise Operations

Westbourne 01202 760966 90

Southbourne 01202 437600

The Riseborough Care Home Bournemouth 01202 318567

Bournemouth 01202 512918

White Lodge & St Helens Burton 01202 395822

Bournemouth 01202 537571

Wickmeads

Bournemouth 01202 537812

Bournemouth 01202 553660

Bournemouth 01202 296906 40

Mudeford 01425 272666 56

Avon View Res & Nursing Home

Windsor Court

Bournemouth 01202 554637

Highcliffe

Highcliffe 01425 272093 45

Zetland Court

Laurels Retirement Home

Westbourne 01202 769169

Christchurch 01202 470179

The Fearnes

Avon Reach

Christchurch 01202 485170

The Crescent

Southbourne 01202 427144

Templeman House

Burton 01202 476736

Talbot View

Avon Lee Lodge

Talbot Manor

www.caringhomes.org email: marketing@caringhomes.org

Care Homes in Christchurch

Sunrise Ops Southbourne

Canford Magna Wimborne | Dorset

Newtown House

Highcliffe 01425 272073 26

Pinebeach Safe, Welcoming Care

“We specialise in supporting people who have some confusion or dementia, providing a friendly, relaxed and homely environment, giving respect and care to all residents according to the highest professional standards.” Bournemouth 01202 422213 36-40 Southwood Ave, Bournemouth, BH6 4QB Christchurch 01202 481160 14 Stour Road, Christchurch, Dorset, BH23 1PS Friends and family are always Strip2 15/5/07 11:59 welcome Page at 1 Reside Care Homes

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Friars Cliff 01425 273122 36

Queensmead

Christchurch 01202 485176 40

Silverways

Highcliffe 01425 272919 69

Stour Road

Christchurch 01202 481160 www.residecarehomes.co.uk See Reside Advert Page 19 20

Care Homes in Christchurch Cont... 0800 99 88 33

Your Complete Guide - Care Homes

Safe, Welcoming Care

About us... Our homes in Bournemouth and Christchurch are situated in pleasant residential areas. We have regular visits from professionals including; a dentist chiropodist, hairdresser, optician, and visitors from various religious denominations. We have large and comfortable rooms which are well appointed. We encourage an enthusiastic approach with frequent trips out to local coffee shops, newsagents, parks, and lots of activities.

Care Homes

Affinity Care Homes Avonwood Manor

Lyme Regis

The Malthouse

SPECIALIST IN DEMENTIA CARE

CARE HOME WITH NURSING

CARE HOME

31-33 Nelson Road, Branksome, Poole, Dorset BH12 1ES Tel: 01202 763183 www.avonwoodmanor.com

14 Pound Road, Lyme Regis Dorset DT7 3HX Tel: 01297 442322 www.lymeregisnursinghome.co.uk

Bay Road, Gillingham Dorset SP8 4EW Tel: 01747 822667 www.themalthouse-gillingham.co.uk

Lyme Regis Care Home with nursing is a prominent care home for the elderly. The Home is situated in a pleasant location on the hill above the seaside and fishing port of Lyme Regis which is in the south west of Dorset. The building was originally built as a cottage hospital and has been sympathetically converted into the delightful Home it is today.

The Malthouse is a high-status Residential Care Home, together with Independent Living Units, situated in Gillingham and is dedicated to providing the best residential care for the elderly. To enhance these facilities further, planning has been obtained for a 24 bed dementia unit. The Home and grounds are full of charm and character with delightful landscaped gardens and mature trees.

Avonwood Manor is a prestigious Residential Care Home situated in Poole in the beautiful county of Dorset and specialises in dementia and related mental health problems in the elderly. The Home has a delightful setting with landscaped gardens and mature trees and is situated in a quiet residential road close to the popular area of Westbourne.

Care Homes in Dorset Nursing Home

Day Care

Dementia

Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

St Albanâ&#x20AC;&#x2122;s Nursing Home

Brook View

Christchurch 01202 471096

Ferndown 01202 891333

Chaseborough House

Christchurch 01202 551553

Wimborne 01202 822908

Clarence House Ret Home Ferndown 01202 894359

Forest Hill

Wimborne 01202 631741 36

Foxes Moon

Ringwood 01202 474347

Denewood House

Amberwood House Care Homes - Your Complete Guide

Care Homes in East Dorset

Ferndown 01202 892008

Ferdown 01202 851510

Highgrove

Wimborne 01202 875614

Fairlawn

Abbey Rose

Ferndown 01202 877277

Ringwood 01202 877764

Holmwood

Ferndown 01202 593662

Ferndown Nursing Home

Autumn Care

Ferndown 01202 875909

Ferndown 01202 573746

Ferndown 01202 875130

Tops Care Home

Strip2 14 15/5/07

Five Gables

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Mile Oak Rest Home

Wimborne 01202 885225

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Wolfeton Manor

Primrose Lodge

WHOME E Y MINOWEYMOUTH UTH CARE

CARE HOME

CARE HOME IN SOUTHbOURNE

120-122 Dorchester Road Weymouth, Dorset DT4 7LG Tel: 01305 786568 www.primroselodge-weymouth.co.uk

East Hill, Charminster Dorchester, Dorset DT2 9QL Tel: 01305 262340 www.wolfetonmanor.com

42 St Catherineâ&#x20AC;&#x2122;s Road, Southbourne, Bournemouth, Dorset BH6 4AD Tel: 01202 429514 www.primroselodge-southbourne.co.uk

Primrose Lodge Weymouth is an important Residential Care Home situated in Weymouth and is dedicated to providing the best residential care for the elderly. The Home is within a short walk of the main seafront with its stretch of golden sandy beach, coastal path walks and nature reserves and, just further inland from the sea, glorious countryside.

Wolfeton Manor is an impressive Residential Care Home situated on the outskirts of Dorchester and is dedicated to providing the best residential care for the elderly. The Home is surrounded by wonderful countryside in the beautiful county of Dorset and has a delightful setting with landscaped grounds and mature trees which provide a tranquil setting for walks and relaxation.

Primrose Lodge Southbourne is an esteemed Residential Care Home on the outskirts of Bournemouth and is dedicated to providing the best residential care for the elderly. The Home is set in a quiet and pleasant residential area of Southbourne surrounded by many places of interest. Close by are an abundance of local shops, whilst cliff-top walks are about half a mile from the Home.

Oakdene

Care Homes in North Dorset

Wimborne 01202 813722 45

St Ives House

Castle Hill House

Ringwood 01202 473822

Shaftesbury 01747 854699

Stoneleight House

Castleman House

Wimborne 01202 884908

Blandford Forum 01258 452315

Streets Meadow

Larks Leas

Wimborne 01202 884620

Blandford 01258 452777

Summerhill

Millbrook House

Ferndown 01202 870935

Blandford 01258 860330

The Laurels Nursing Home

Gillingham 01747 822241

The Wimborne Care Home Wimborne 01202 877614

Sturminster Newton 01258 472511 www.nazareth-lodge.co.uk

Thornfield Care Home Ferndown 01202 861845 Strip2

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Nazareth Lodge

Spetisbury Manor Page 1

Blandford 01258 857378

St Denis Lodge

Shaftesbury 01747 854596 21

St Martins

Gillingham 01747 823221 32

The Cedars

Shaftesbury 01747 852860 26

The Malthouse

Gillingham 01747 822667 www.themalthouse-gillingham.co.uk See Affinity Advert Page 20 33

The Mellowes

Gillingham 01747 826677 48

The Old Rectory

Strminster Newton 01963 362624 31

Whitecliffe House

Blandford 01258 450011 31

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Your Complete Guide - Care Homes

Wimborne 01202 824807

Mulberry Court

All information available online www.rightcareindex.com

Primrose Lodge

Care Homes

Affinity Care Homes

Care Homes

Care Homes in Dorset Nursing Home

Day Care

Dementia

Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

Elizabeth House

Care Homes in Poole

Parkstone 01202 744545 43

Heathlands

Aalsmeer & Tresillian

Branksome Park 01202 767493

Parkstone 01202 676858 51

Hillsdon

Alexandra House

Parkstone 01202 742753

Parkstone 01202 746640

Kingland House

Amberwood Lodge

Poole 01202 675411

Parkstone 01202 740075

Lilliput House

Aranlaw House

Branksome Park 01202 763367

Poole 01202 709245 20

Long Close

Avalon

Branksome Park 01202 761119

Poole 01202 765090 17

Maidment Court

Avonwood Manor

Poole 01202 674423

Branksome 01202 763183 www.avonwoodmanor.com See Affinity Advert Page 20

Marlborough House

Parkstone 01202 746761

Birds Hill

Poole 01202 671111

Mitchell House

Canford Heath 01202 681446

Burwood Nursing

Broadstone 01202 693224

Ormonde

Branksome Park 01202 760838

Canford Chase

Broadstone Park 01202 766182 52

Canford Cliffs 01202 700272

Park Manor

Care Care Homes Homes -- Your Your Complete Complete Guide Guide

Branksome Park 01202 764071

Delph House

broadstone 01202 692279

Pinewood Tower

Branksome Park 01202 762855

Dorset House

Hamworthy 01202 672427

Southmead

15/5/07

Park Lodge

Branksome 01202 767383 15

The Aldbury

Poole 01202 746752 55

The Branksome Park

Branksome Park 01202 761449 60

The Grange

Parkstone 01202 715914 27

The Laurels And Pine Lodge Oakdale 01202 743202 55

The Magna Care Centre Wimborne 01202 601831 www.caringhomes.org See Affinity Advert Page 19 69

The Sheridan Care Home Parkstone 01202 735674 23

Two Cedars

Broadstone 01202 694942 17

Wessex Lodge

Parkstone 01202 738234 29

Care Homes in Purbeck

Broadstone 01202 694232

Canford Cliffs

Strip2

St Cecilia

Broadstone 01202 694726 11:59

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Anglebury Court

Wareham 01929 552585 36

Care Homes in Purbeck Cont... Castle Farm Res Care Home

Lytchett Matravers 01258 857642 22

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

DRUMCONNER CARE HOME

Drumconner is an attractive period house set in prize-winning gardens near Bournemouth town centre and within walking distance to the local shops at Westbourne and the sea. The Home was opened in 1988 and has been under the same ownership for over 21 years. We are registered for Residential and Nursing care for people over the age of 18 years. Drumconner caters for long-term care, the physically disabled and also the terminally ill. We also offer convalescent care and short-term respite. Drumconner provides comfortable single rooms, many with en-suite facilities, in a warm and friendly environment. Meals are freshly prepared and cooked daily by our highly qualified chefs.

HIGHEST POSSIBLE AWARD GIVEN BY CARE QUALITY COMMISSION

A 3 STAR ‘EXCELLENT’ RATED HOME

The Home offers a wide range of entertainment and activities for residents and relatives. Drumconner has it’s own mini-bus that is used for outings and appointments. Our Complementary Therapist offers specialist treatments that consist of Manual Lymphatic Drainage and Combined Decongestive Therapy, also Thermal Auricular Therapy (Hopi ear candles), Aromatherapy, Reflexology and Counselling. Drumconner’s philosophy of care is to provide quality, physical, spiritual and social care that recognises the needs of the individual client. We offer an environment that fosters dignity, self-respect, independence, comfort and security.

Please contact us for further information/brochure.

20 Poole Road, Westbourne, Bournemouth BH4 9DR

Tel: 01202 761420 Email: drumconnerbournemouth@hotmail.co.uk

www.drumconner.co.uk

Care Homes

Care Homes in Dorset Nursing Home

Day Care

Dementia

Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

Cerne Abbas

Clifftop

Dorchester 01300 341008

Swanage 01929 422091

Eastbury House

Sherborne 01935 812132

Chestnut House

Holmegate House

Dorchester 01305 257254 www.lrh-homes.co.uk See LRH Advert Below

Wareham 01929 552031 13

James Day Home

Swanage 01929 422272

Fairfield House

Lyme Regis 01297 443513 34

Garden House

Cheverels

Sherborne 01935 813188

Dorchester 01300 320348

Marley House

Dorchester 01305 852858

Glencairn

Clarondene

Lyme Regis 01297 442876

Dorchester 01305 268399 19

The Old Rectory

Swanage 01929 425383

Coneygar Lodge

Bridport 01308 427365

Glencairn

Dorchester 01305 268399 19

Wordsworth House

Swanage 01929 423614

Culliford House

Dorchester 01305 266054

Grassington House

Dorchester 01305 267968 11

York House

Swanage 01929 425588

Drayton House

Bridport 01308 422835

Greenbushes

Dorchester 01305 262192 42

Care Homes in West Dorset

www. LRH-Homes .com

Abbey View

Sherbourne 01935 813222 55

CHESTNUT HOUSE NURSING HOME

Avenue House

Dorchester 01305 265365

-DORCHESTER-

“...there is so much to do, and I have made so many friends...”

Belle Rose

Dorchester 01305 265787 12

Situated in the lovely village of Charlton Down, Dorchester, a purpose built nursing home spanning three floors, each with it’s own lounge and dining room, there is also a cinema room, IT room, quiet room and music room and large landscaped grounds. Our priority is the welfare and happiness of our residents. The Home caters for 85 residents providing Nursing care to those requiring it and are over 65, for long and short term stays. The ground floor has a 31 bedded EMI unit providing specialist care to residents who may suffer from dementia, run by highly experienced and qualified staff. The remaining beds on the first and second floors include a high dependency unit and provisions for respite, intermediate and general nursing care.

Care Care Homes Homes -- Your Your Complete Complete Guide Guide

Broadwindsor House

Beaminster 01308 868353 21

Bymead House

Bridport 01297 560620 30

“...individualised, highest quality nursing care for older people in a homely environment...”

Castle View

Dorchester 01305 756476 Strip2 57 15/5/07

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Chestnut House Nursing Home, Chestnut Road, Charlton Down, Dorchester, DT2 9FN

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Tel; 01305 257254

0800 99 88 33

The Hyde

Bridport 01308 423277

Bridport 01308 427694

The Old Vicarage

Dorchester 01300 320098

Sherborne 01935 873033

Thislegate House

Sherborne 01935 816382

Charmouth 01297 506569

Ingleside

Upwey 01305 812667 17

Kingsley Court

Weymouth 01305 782343

Lyme Regis Nursing Home

Lyme Regis 01297 442322 www.lymeregisnursinghome.co.uk See Affinity Advert Page 20

Tree Tops

Lyme Regis 01297 443821

Legh House

Wyke Regis 01305 773663

Whitway House

Dorchester 01305 889455

Lytchetts

Montenvideo House

Weymouth 01305 773128

Dorchester 01305 853524

Wolfeton Manor

Dorchester 01305 262340 www.wolfetonmanor.co.uk See Affinity Advert Page 20

Maiden Castle House

Dorchester 01305 251661 66

Montrose

Care Homes in Weymouth and Portland

Dorchester 01305 262274 22

Park House

Agincourt

Dorchester 01305 889420

Weymouth 01305 777999

Mount Pleasant

Weymouth 01305 760903 36

Portland Res Home

Portland 01305 826983 12

Primrose Lodge

Weymouth 01305 786568 www.primroselodge-weymouth.co.uk See Affinity Advert Page 20 38

Riverside

Rodlands

Avon Lee

Sherborne 01935 812046

Weymouth 01305 776094

Weymouth 01305 782736 21

Shire House

Lyme Regis 01297 442483

Batchfoot Country House Upwey 01305 812143

Sunny Bank

Weymouth 01305 783558 31

Sidney Gale House

The Lawns

Bosworth

Bridport 01308 423782

Preston 01305 833100

Weymouth 01305 760881 42

Somerleigh Court

Buxton House

Dorchester 01305 259882

Weymouth 01305 760834

The Wakefields

Weymouth 01305 781632 12

St James Park

Trafalgar

Chestnuts

Bridport 01308 421174

Weymouth 01305 784996

Clarke House

Dorchester 01305 88316

Weymouth 01305 773851

The Hayes

Weymouth 01305 777567 29

Weymouth Care Home Weymouth 01305 784518 34

Crecy

Sherborne 01935 814043

Weymouth 01305 769911

The Homestead

Bridport 01308 423338

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Friary House Danmor Lodge Page 1

782574 Weymouth 01305 775462 16 27

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Your Complete Guide - Care Homes

Steepleton Manor

Struggling to find the service you need? Call us - 0844 800 9708

15/5/07 13

Weymouth 01305 830400

Ludbourne Hall

Strip2

Goldcreast

Hyde Crook House

Care Homes

Harbour House

Learning Disabilities

Learning Disabilities I

ncluded is information about life enhancing opportunities in Dorset. Information on services and listings for learning Disability providers, and Care Homes.

Learning Disabilities - Information, Providers, Homes

Learning Disability Services Dorset Learning Disability “Supporting people to be part of their community” Partnership Board Bournemouth Borough Council, Borough of Poole Council, and Dorset County Council, provide care where necessary and give support to enable and encourage people to reach their full potential in all areas of their lives (to contact your Local Authority see page 13). Daytime opportunities and services Resource centres provide a range of day services for people with varied abilities, covering personal needs, practical living skills, physical and leisure activities and community living. They are places where people can socialise, make friends and take part in paid and voluntary work. Training and employment The Stepping Stones scheme offers people with learning disabilities, who are aged 16 years+, access to training and employment activities in a supportive environment. Care services Care homes for people with a learning disability offer long term care for people with more intense needs. Our Adult Placement Scheme enables people to live in the community, in the homes of families or individuals, who can offer support and care. The scheme can provide long or short term stays. Short term and respite care We can arrange for people to have short breaks staying in our care homes from time to time, offering them different experiences and to give their carers a break. Supported living For people who can live more independently we can help arrange tenancies where support is provided. It is sometimes possible to arrange housing for individuals or groups of people through district councils and housing associations. The Direct Payments scheme People eligible for our community care services can choose and buy themselves services with an allocated sum of money. To find out more about the scheme, ask your care manager or social worker for more details, or contact your Local Authority see page 12. For carers Carers entitled to a ‘carer’s of their own Strip2are15/5/07 11:59 Pageassessment’ 1 needs. Please see Carers section page 30.

The LDPB board meet every 3 months with the focus of improving services for people with learning disabilities. The board is formed by people from the NHS, social services, Dorset People First, carers groups and many other organisations. LDPB work in the following areas Health, Housing, Person Centered Planning, Fulfilling Lives, Personal Budgets, Moving On, Employment, Transitions, Family Carers, Safeguarding. Find out more on the LDBP website: • Reports and notes from the meetings • Dates of meetings and special events • What’s on in your local area • Information about the support groups and updates about development work The board also release regular newsletters, with the most recent highlighting very important changes that will affect people with Learning Disabililties through the government initiative ‘Valuing People’.

‘Moving On’ with the NHS Dorset HealthCare NHS Foundation Trust provides mental health, learning disability, addictions, community brain injury and community dental services for the majority of Dorset, including Bournemouth and Poole. Dorset Health Care NHS Foundation Trust’s Learning Disabilities Intensive Support Outreach Team was established in the west of the county in 2006 and a similar provision will be provided to the east of the county from April 2010. The West Dorset service provides support, assessment and treatment to all adults with a learning disability and complex behaviour living in the community. Across the whole of Dorset, the Trust is providing specialist support for individuals as they move on into the community under the ‘Moving On’ programme and assisting them with accessing mainstream services. For more information contact Sally Brown, Interim Director of Learning Disability Services at Dorset HealthCare NHS Foundation Trust on 01202 44 3025.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Home

Hobbies and Leisure

Health

How to get to places

What is Person Centred Planning? How Can it help me? ‘Person centred’ means doing things in a way that the person wants and which helps them to be part of their community. If someone is in the centre of something, they are the most important person. People who have worked in this way have found that it:

Helps people in their lives work together to solve problems and make sure that people’s nightmares don’t happen. Helps them to feel and be an important part of their community.

Helps them to think about what they want from their lives, their dreams and wishes.

Helps services understand how they can support people in the way that they want.

Helps them to think about who is in their life and to make and develop friendships and relationships.

Helps people to think about changes that they want to make in their lives.

Helps them feel good about themselves and more confident.

Helps people think about who they are, the things that make them special and important.

Person Centred Planning helps you to talk about things you want to do

Person Centred Planning makes sure you help to make your plan

Person Centred Planning makes sure people listen to what you want

Person Centred Planning helps you to choose what to do with your life

15/5/07

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How can I find out more?

Talk to your local Learning Disability Partnership Board, call your Local Authority Adult Services office (see pg12), or contact M O V I your N G I local N T O Self A CAdvocacy A R E H O Mgroup E – A(See D V I CAdvocacy E A N D I N50). F O R M AT I O N 0800 99 88 33 27

Information, Providers, Homes - Learning Disabilities

What does Person Centred Planning do?

View our publications online www.rightcareindex.com/ebooks

Friends, Family and Partners

Work

Strip2

Learning Disabilities

Person Centred Planning

Learning Disabilities

Learning Disability Care Providers Agincare UK Ltd

Prospects

01305 777977

Poole 01202 516055

Care Dynamics www.care-dynamics.com 01202 557 568

The Care Division Bournemouth 0845 521042

Independent Living Group www.ilg.co.uk 01276 418000

Magna Care Wimborne 0808 1661227

Dorset County Council 01929 557746

Dorset People First

Anchor

Dorchester 01305 257600

Weymouth 01305 773423

Regard Partnership

Scope Shapes

01725 517 458

01202 718238

Poole Borough Council 01202 633902

Bournemouth Borough Council 01202 454979

Learning Disability Care Homes Number of Places

Liam House

Old Age

Marion House Merstone Hall Milton Road PineHaven

18 Kings Park Road

Redcroft

Rivendell

Southbourne, 01202 428158

35 Lowther Road

River View

Throop Village, 01202 516411

Abbotsford

Southwood Avenue

Southbourne, 01202 436140

Acorn Lodge

Stourcliffe Avenue

Southbourne, 01590 624484

Apple House

Stratfield Lodge Res Home

Bournemouth 01202 429093

Bournemouth,01202 553596

April Court

Talbot Woods Lodge

Kinson 01202 576110

Talbot Woods, 01202 293390

Ashwood

The Elms

Northbourne 01202 770242

Southbourne, 01202 431 886

Beaufort View

The Piers

Southbourne 01202 418877

Bournemouth, 01202 520937

Blue Roof Bungalow

The Pines

Throop 01202 529508

Charminster, 01202 555048

Harleith

The White House

Southbourne 01202 426544

Boscombe, 01202 399471

Helene Lodge

Ventana

Bournemouth 01202 389901 Ensbury Park 01202 593593

Boscombe, 01202 390209 Page 1

Wallfield

Southbourne, 01202 428 048

Christchurch 01202 487575

Learning Disability Care Homes in East Dorset

Southbourne 01202 426085

Touchwood

Southbourne 01202 417847 9

Christchurch 01202 476663

Charminster 01202 391610 8

Principle House

Christchurch 01425 277707

Boscombe 01202 729911 4

Christchurch 01202 480794

Boscombe, 01202 427941

11:59

6 Manor Road

Bournemouth, 01202 554351

Christchurch 01202 474848

Charminster 01202 290305

7 15/5/07

24 Flambard Avenue

Bournemouth 01202 309813

Learning Disability Care Homes in Bournemouth 106 Lowther Road

Moordown 01202 521985

Sensory Impairment

Ivy Lodge Strip2

Learning Disability Care Homes in Christchurch

Bournemouth 01202 294148

Physical Disability

Learning Disabilities - Information, Providers, Homes

Lewis House 15

Wimborne 01202 887255

The Town House

Wimborne 01202 881417

The Woodpeckers

Verwood 01202 813708

Tregonwell Lodge

Cranborne 01752 517458

Learning Disability Care Homes in North Dorset Hillcrest House

Sturminster Newton 01963 363861

Ivers

Sturminster Newton 01258 820164

Ladignac Residential Care Home Shaftesbury 01747 854978

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Learning Disabilities

Independent Living Group Providing high quality, specialised care to adults with learning disabilities and associated complex needs. Welcoming community-based care homes across the South and South East Varied daily activity programmes, social events and education opportunities Promoting involvement, privacy, dignity and choice Bespoke care packages available Highly trained, experienced staff Quality of Service and Care Assured

• • • • • •

Contact us on 01276 418000 to find out more about the specialist care we provide. ILG – Dedicated to Quality T 01276 418000 E info@ilg.co.uk W www.ilg.co.uk ILG Ltd, St George's House, Knoll Road, Camberley, Surrey, GU15 3SY

Sandhills

Sturminster Newton 01963 362247

The Beeches

11 Friars Close

Anchor House

Parkstone, 01202 700042 4

Sandbourne House

Bournemouth, 01202 742284

Shores (The)

Wareham 01929 552201 11:59

Swangae 01929 422200

Sherborne 01935 816630

Dorchester 01305 266589

Riverside

20 Edward Road

Bridport 01308 458728

Dorchester 01305 265097

Stable Cottage

4 Romulus Close

Beaminster 01460 77033

Dorchester 01305 263479

Wessex Autistic

5 Dick O’ The Banks

Beaminster 01460 77033

Dorchester 01305 267483

Learning Disability Care Homes in Weymouth & Portland

56 Maiden Castle Road

3 Walc House 15/5/07

2 Thornhill Close

Dorchester 01305 251935

Wareham 01929 427996

Strip2

Rawleigh House

5 Prince of Wales Road

Learning Disability Care Homes in Purbeck

Purbeck Care

Bridport 01308 425824

5 Grosvenor Crescent

Beaminster 01460 77033

Dorchester 01305 263479

Poole, 01202 730653

Peveril

Highcroft & Valley View

25 - 27a Alexandra Road

Weymouth 01305 760663 3

Casterbridge House

Dorchester 01305 265097

Weymouth 01305 813466

97 Monmouth Road

Foresters

Dorchester 01305 266430

Weymouth 01305 777189

Colcombe Cottage

Raglan House

Beaminster 01308 867680

Weymouth 01305 784192

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Information, Providers, Homes - Learning Disabilities

Parkstone, 01202 706160

Bridport 01308 422159

193 St Andrews Road

Poole 01202 735914

Ocean House

Greenhills

Dorchester 01305 263479

Learning Disability Care Homes in Poole

Dorchester 01305 251598

Blandford 01258 453436

Beach House

Douglas Jackman House

Learning Disability Care Homes in West Dorset

Carers

Carers - Supporting information for Carers

the carer is a very important one within the local community. There is a wide Therangeroleofofsupport to people carrying out this valuable role.

Are You a Carer?

Carers in Dorset

A carer provides help to someone else who needs it. This may be physical, emotional or social care. It may involve a lot of daily input or more occasional help. Care would be provided for more than 15 hours per week and be regular and substantial. The carers input will be essential for the person cared for to remain in their home environment. A carer may live with the person that they help, or they may be some distance away. Carers can be of any age but will provide the help voluntarily. The person they help may be a relative or non-relative (for example friend). Who is eligible for help? Carers are eligible for an assessment if it is considered that they meet the criteria to be registered as a carer. An assessment will be undertaken by a member of the Community Care team or a specialised carers case worker and may lead to a support plan for the carer. If the person the carer is looking after is known to Adult and Community Services then the carer should be consulted about the care plan for that person. However the person being cared for does not need to be known to Adult and Community Services for the carer to have an assessment. Support to carers is available from several sources. If you, or the person you care for, are already in contact with Social Care and Health, you can contact your social worker or care manager for further information or advice. The NHS locally identifies and supports carers through GPs and the primary care services they provide. Please contact your Local Authority, see page 13, Adult Access Team (Dorset), Social Services Help Desk (Poole), Care Direct (Bournemouth).

•

Dorset Carers Strategy The Dorset’s Carers’ Strategy is a joint initiative involving Dorset County Council Social Care and Health Directorate, the Primary Care Trusts in Dorset and relevant voluntary sector partners. Carers were consulted on what they perceived to be the main themes for developing services and thirteen areas for action have been identified. An action plan details how these can be taken forward. The strategy is available to view online at Strip2 15/5/07 11:59 Page 1 dorsetforyou.com in the Carers Support and Advice section.

• • • •

42,000 people in Dorset say that they provide care on a regular basis More than 1 in 5 people, of those in the 50 to 59 age group, provide that care Carers can be any age, including young children Being a carer can have an effect on an individual’s health Most of these carers work, either full or part-time

Source: Census 2001

Carer Support Programme St John Ambulance provide a carer support programme to help people in a caring role. The programme is provided free of charge and includes lunch. Open to all carers over the age of 18 who provide voluntary care. Would you like the opportunity to gain more skills and knowledge to help you in your caring role? Do you need training in stress management, basic first aid, safer moving and handling and how to prevent falls? Do you want to meet other carers to share experiences, exchange advice and ideas and at the same time make friends? For anyone finding it hard to leave their ‘charges’ free sitting can be arranged by request. Please call the Dorset SJA office on 01305 751160

Young Carers Your Local Authority have Young Carers Support Workers who understand what being a young carer is all about and who can help you and your family. For assistance please contact your Local Authority, see page 13, Adult Access Team (Dorset), Social Services Help Desk (Poole), Care Direct (Bournemouth). Other Support Groups are available outside of the County Council Services, see below (source youngcarer.com). Bournemouth Action For Children Young Carers Project 01202 853142 sarah.norris@actionforchildren.org.uk Poole Young Carers Project maggie.harris@barnardos.co.uk

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Nursing Agencies

Nursing Agencies Agencies listed alphabetically in this section. For more information about services Nursing in your area or about a particular agency please contact them directly.

What do they do?

National Minimum Standards

Allied Healthcare Group Ltd Fairview Hse, Hinton Rd, B’mouth, BH1 2EE, 01202 299366 Essential Nursing & Care Services Norwich Ave West, B’mouth, BH2 6AW 01202 765588 Everycare(Wessex) Limited 24 High West Street, Dorchester, DT1 1UW, 01305 257777 HMR Medical and Nursing Services 1 Kingland Road, Poole, BH15 1SH, 01202 666513 Inter County Nursing & Care Services Ltd 278 Lymington Rd, Highcliffe, Christchurch, 01425 280811 MidLink Limited 24 St Peters Rd, B’mouth, BH9 2BN, 01202 789919 Newcross Nursing Agency 935 Wimborne, Bournemouth, BH9 2BN, 01202 539339 Nurse Plus & Carer Plus (UK) Limited Southwell Bus. Park, Portland, DT5 2NA, 01305 861 292 Team Medical Solutions 30 Parkstone Road, Poole, BH15 2PG, 01202 789919 Wimborne Nursing Agency Limited Lodge Hill Bus Cent, Wimborne, BH21 7DW, 01258 841191

The information you need, nationwide 24/7. Visit our website to see our publications in Cornwall, Devon, Dorset, and Somerset PLUS comprehensive listings covering England and Wales. The directory is used at public, professional, authority and PCT levels. Strip2 www.rightcareindex.com 15/5/07 11:59 Page 1 Visit today or call 0844 800 9708

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Nursing Providers in Dorset - Nursing Agencies

The National Minimum Standards are a set of guidelines to help providers, inspectors and service users understand the expected minimum level of service. These guidelines are not enforceable by law, but providers should abide by them. They also give service users the ability to judge care providers to ensure the correct service is employed. The NMS publication can be ordered from the Department of Health by calling 0870 155 54 55 You could expect a nursing agency to provide a wide range of services for example: • Ad Hoc • Emergency Cover • Joint planning to manage seasonal shortages • Bank Management • Permanent Recruitment

Agencies In Dorset... All information available online www.rightcareindex.com

Nurses agencies send nurses to visit people at home when they need specialist or medical care, usually after leaving hospital. The frequency of the visits can vary from several times a day to once a week. There are two types of nurses agency: • The first type simply acts as an employment or introductory agency which places self-employed nurses into employment with people who need nursing help • The other type of agency employs, trains and supervises its own staff.

Care at Home

Home Care Services H

ome care (also known as domiciliary care) agencies are listed in this section by district alphabetically. Most providers service an area larger than their district. For more information about a company please contact them directly.

Obtaining Home Care Services Home Care Services provide a personal and practical service for people, to help them stay independent, and remain in their own homes. Your local authority’s own staff may provide Home Care, or they may ask other organisations to provide the service, to the same high standards. The Home Care Service operates 365 days and provides help according to needs. Is Home Care available to everyone? Your local authority, Bournemouth, Dorset, or Poole, have a duty to assess anyone who is eligible for care services. Due to resources they are not able to offer services to everyone. To ensure services are provided fairly ‘Fair Access to Care Services Criteria’ guidelines are used. Needs are assessed to find out if they qualify and at what level of priority.

Care at Home - Care in Your Own Home

You may be eligible for Home Care if: • You find personal tasks difficult and need essential help to stay independent • You need help because of a disability • You care for someone who is elderly, or disabled, and can’t look after themselves • You are a family with young children having temporary difficulties • You are living at home and will be at risk, if assistance is not provided to you What kind of help can you get? Care staff may provide help with any of the following: • Getting up and going to bed • Washing and dressing • Making sure you have something to eat • Going to the toilet If you are a carer, we may be able to give you support by sharing some of these tasks, or provide the back-up you need to be able to take a short break. What if you only want help with household cleaning? Our priority is to help people with personal tasks that Strip2 15/5/07on 11:59 Page they can’t manage their own. We1are not able to provide household cleaning, or shopping, as services on their own.

How much help can you have? We will make an assessment of the level and type of help you need and discuss this with you when we first meet. We match the help we give as closely as possible to each person’s changing personal circumstances. How can you get help? If you think you could be eligible for Home Care, you (or a friend, or relative, on your behalf ) can contact your nearest social care local office (see page 58). Your doctor or health visitor may also contact us on your behalf. Making changes If you want to make a change to your Home Care programme, please give us at least 48 hours notice. (We realise that in an emergency this may not be possible). We ask you to keep us up-to-date with any permanent or temporary changes in your circumstances. We can quickly adapt the service to suit you. Having your say You can tell us what you feel about our services at any time, but at least once a year you (with your carer if you have one) have a formal opportunity to comment on the service provided/received and to review any changing needs. See below for contact details of your local authority. For Dorset you may need to contact your district office (see page 58). To contact your local authority; Bournemouth Borough: Care Direct Phone: 01202 454979 Email: caredirect@bournemouth.gov.uk Borough of Poole: SS Help Desk Phone: 01202 633902 Email: sshelpdesk@poole.gov.uk Dorset County Council: Adult Access Phone: 01305 221016 Email: adultaccess@dorsetcc.gov.uk To contact your authority by post please see page 13

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Care at Homes

McClements Care Your Care, Your Way, In Your Home • Friendly versatile and comprehensive care accommodating all your needs • One to one care provided in the comfort of your own home • Similar in price to a residential home • All care overseen by a qualified and registered nurse • Assistance provided to maintain an independent home life • We recognise everyone is individual so care is tailored to fit individual needs

Live-in care is when a carer comes and stays in the service users home 24 hours a day to assist them with any identified care need enabling an independent home life to be maintained. They will normally stay for a one or two week placement and then rotate with a diﬀerent carer.

What is Domiciliary Care? Domiciliary care essentially provides the same care for the same reasons as live-in care but on a smaller scale. People for example may only need a few hours assistance at various times of the day to help them with certain things such as, getting up in the morning or going to bed at night.

Services provided...

For...

• Live –in care

• Older people

• Companionship

• Adults with mental health problems

• Domestic services/ Housekeeping

• Adults with dementia

• Personal Care

• Adults with learning difficulties

• Palliative care

• Adults with physical disabilities

• Respite Care

• Adults with terminal illness

01305 779888

www.mcclementscare.co.uk | enquiries@mcclemntscare.co.uk

McClements Care Ltd, Enterprise Connection, Avon Close, Granby Industrial Estate, Weymouth, DT4 9UX

Home Care in Dorset Goldsborough Home Care Home Care in Bounemouth

Southbourne, BH6 3EN, 01202 420022

Struggling to find the service you need? Call us - 0844 800 9708

What is Live in Care?

Guardian Homecare & Nursing Bournemouth, BH1 2JN, 01202 589955

Bournemouth, BH1 2EE, 01202 299392

Hallcare South Ltd

AQS Homecare

Wallisdowne, BH11 8LL, 01202 590509

Bournemouth, BH9 2AR, 01202 521252

HCF Health Care and Fitness

Bluebird Care

Bournemouth, BH9 2JG, 01202 513624

Bournemouth, BH9 1AJ, 01202 859440

Midlink Ltd Dom Services

Bournemouth Borough Council

Bournemouth, BH1 2LN, 01202 789919

Bournemouth, BH11 8SH, 01202 456888

New Forest Care Agency

Care Wey Care in the Home

Bournemouth, BH8 8JQ, 01202 296813

Bournemouth, BH8 8JN, 01202 310222

Nu Staff Image Plan

Dementia Care

Bournemouth, BH1 2LE, 01202 292870

Bournemouth, BH11 8LW, 01202 573770

Nurse Plus & Carer Plus

Dorset Supported Living

Bournemouth, BH2 5AR, 01202 294402

Bournemouth, BH3 7AJ, 01202 522144

Prospects for People

Essential Nursing & Care Services

Bournemouth, BH9 1TT, 01202 521987

Bournemouth, BH2 6AW, 01202 765588

Robinia Care South Ltd

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Bournemouth, BH1 1BL, 01202 313683

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Care in Your Own Home - Care at Home

Allied Healthcare Group Ltd

Care at Home

Home Care in Dorset Continued... St Bridget’s Care Service

Carewatch

Bournemouth, BH3 7BY, 01202 291347

Gillingham, SP8 4HZ, 01747 826505

Tender-Care Services

Family Support Care

Bournemouth, BH9 2DZ, 01202 533532

Shaftesbury, SP7 8NT, 01747 850477

The Care Division Ltd Bournemouth, BH1 1DR, 0870 7705595

The Pines Home Care Charminster, BH8 8JU, 01202 555048

Home Care in Christchurch Agincare UK Ltd

Home Care in Poole Agincare UK Ltd Poole, BH15 2PG, 01202 710600

Borough of Poole - Poole East Fourways, BH14 0PZ, 01202 262544

Borough of Poole - Poole West

Christchurch, BH23 1PL, 01202 481636

Fourways, BH14 0PZ, 01202 243260

Cards

Borough of Poole - Supported Living Service

Christchurch, BH23 6BP, 01202 577754

Hamworthy, BH15 4HL, 01202 676250

CareWatch

Care South Home Care Service

Christchurch, BH23 1PS, 01202 474300

Poole, BH14 0HU, 01202 712340

Inter-County Nursing Care & Services

Care UK

Highcliffe, BH23 5ET, 01425 280811

Canford Heath, BH17 8US, 01202 666637

Wessex Autistic Society Community Support Serv Dorset Scope Supported Living Service Christchurch, BH23 1QL, 01202 703598

Parkstone, BH12 4NQ, 01202 749329

Harbourside Home Care Services Home Care in East Dorset

Poole, BH12 3PD, 01202 749329

Care at Home - Care in Your Own Home Care at Home - Care in Your Own Home

Hillcrest Dorset Agincare UK Ltd

Poole, BH14 9BB, 01202 742147

Ferndown, BH22 9AT, 01202 897770

Horizon Home Care

Client Centred Care Ltd

Parkstone, BH14 0AA, 01202 737456

Wimborne, BH21 7RU, 0870 6260304

Leonard Cheshire Doset Care at Home

Enhance

Poole, BH15 3AJ, 01202 677888

Witchampton, BH21 5AU, 01258 840789

Pramacare

Julia’s House DCHS

Poole, BH15 2AA, 01202 599199

Wimborne, BH18 9BP, 01202 389837

SCA Community Care Services

Premier Care Dorset

Poole, BH12 5AG, 01202 853241

Ferndown, BH21 7PT, 01202 870032

Shapes

The Lantern Community

Poole, BH12 4LB, 01202 737549

Ringwood, BH24 2NN, 01425 479926

Team Medical Solutions Poole, BH15 2PG, 01202 445745

Home Care in North Dorset

Uk Support Services - Carewatch Poole, BH15 2PG, 01202 687687

Agincare UK Ltd Blandford Forum, DT11 7AU, 01258 488800 Strip2 15/5/07 11:59 Page 1

Welcome Care Poole, BH12 5AG, 01202 853136

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Care Wey Care in the Home Wareham, BH20 4DY, 01929 556566

Nightingales Wareham, BH20 5HG, 01929 480822

Home Care in West Dorset Agincare UK Ltd Weymouth, DT4 9DN, 01305 777977 Bridport, DT6 3NQ, 01308 459777

Agincare UK Ltd Dorchester, DT1 1RX, 01305 265666

Dorchester Dom Care Agency Dorchester, DT2 9RL, 01305 213815

Dorset Residential Homes Dorchester, DT1 1RU, 01305 267483

Everycare (Wessex) Ltd Dorchester, DT1 1UW, 01305 257777

Lyme Care Ltd Lyme Regis, DT7 3BS, 01297 444986

Home Care in Weymouth Portland A-A-I-Care Portland, DT5 2DP, 01305 821001

Care Wey Care in the Home Weymouth, BH23 1PS, 01202 474300

Foylebank Portland, DT5 1BA, 01305 825950

McClements Care Weymouth, DT4 0AG, 01305 779888

Nurse Plus & Carers Plus UK Ltd Portland Dt5 2NA, 01305 861292

Help keep the RightCareIndex free - please mention us when contacting our advertisers. To advertise in our health & care publications in the SouthWest of England or advertise on our national website RightCareIndex.com call us on 0844 800 9708 or email us mail@rightcareindex.com

UKHCA

For further information from UKHCA, call 020 8288 5291. Visit www.ukhca.co.uk, or email helpline@ukhca.co.uk.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Care in Your Own Home - Care at Home

Homecare, also known as domiciliary care, enables people who need assistance in their personal care to remain in their own home, rather than move into a care home or care home with nursing. Sometimes homecare is temporary, after a stay in hospital, and sometimes it is needed on a longer-term basis or to supplement the care already provided by a member of the family or friend. Homecare is intended to help people remain as independent as possible and enables them to stay in familiar surroundings, close to their friends, family and the local community. It can be purchased from a homecare agency independently, provided directly by the local authority or purchased by social services from local homecare providers. Homecare workers are specially trained to work in people’s homes and assist with getting up and going to bed, washing and dressing, shopping, meal preparation and assisting medication. Strip2 with 15/5/07 11:59 Page 1 All care workers receive basic training and many study for

a vocational qualification in care and have specialist training on caring for people with learning disabilities or dementia. Homecare workers can visit for as little or as long and as often as needed, up to a ‘live-in package’. Working hours are geared to the normal daily routine from early morning to late evening. All UK-based agencies can join United Kingdom Home Care Association, the professional representative association committed to ensuring the highest standards of homecare. UKHCA can supply a free leaflet, ‘Choosing care in your home’ and details of local homecare agencies from a list of nearly 1,700 organisations that have agreed to comply with the Association’s Code of Practice. See www.ukhca. co.uk/choosingcareadvice.aspx and www.ukhca.co.uk/ memberlist.aspx or telephone 020 8288 5291 between 9am and 5pm Monday to Friday. Many organisations as listed in the following pages are UKHCA members.

View our publications online www.rightcareindex.com/ebooks

Agincare UK Ltd

Care at Homes

Home Care in Purbeck

Meal Provision

Meal Provision F

or provision in your area contact the provider directly. Many companies listed here provide Meals-on-Wheels service beyond their local vicinity, please contact them directly for further details.

Meals At Home Appetising, healthy and nutritious meals are important, and if you are unable to prepare them yourself lunch clubs and day centres may provide meals. Another option is to have meals delivered to your door. Meals-on-Wheels providers are listed below. When organising a meals-on-wheels or meal provision service you should check that: • •

Meals are of a high standard. They will be enough for you as a main meal each day, and have a pudding as well as a main course. You can ask for a special type of food because you are vegetarian, or have a special diet because of your health, or because of your religion, beliefs or culture.

•

It may be possible to have hot and frozen meals delivered. Frozen meals can then be heated when necessary. Meals should be balanced and nutritious, as well as appetising and attractively presented. Protein, vitamins and minerals should be emphasised in the diets of older people.

Special dietary requirements related to health, culture and personal preference should be taken into account. This may involve providing, or buying in, specialised meals. Most needs can usually be catered for with careful planning and preparation. Identifying individuals’ needs before they start to receive meals is essential. Consultation is also important with the local community, for example, to find out if there is a need for provision for ethnic minority groups. A meals on wheels service usually delivers food but does not serve it. Frozen meals can be delivered once a week for the week then heated daily by the person or their carer. For hot meals, deliveries will have to be phased daily, bearing in mind how long the food needs to be kept heated, and by what time the meals need to arrive. There may be a need for both types of meal – hot meals for people who cannot heat up frozen meals, and less expensive frozen meals for those who can. Age Concern Resource Pack “Meals on Wheels” 1999

Meal Provision - Accessing Essential Nutrition

Providers in Dorset AginCare

Forerunner Personal Catering

Home Cuisine - 08000 121 247

Hot Meals on Wheels, Bournemouth, 01202 434555

Dorset Community Meals

Geoff Barnett - Oakhouse foods

Please contact your local social care office (see pg 58) to see if your eligible. Provided by WRVS.

Fresh food to your door, BH31 6AZ, 01202 814179

Poole Home Cuisine

Frozen organic meals, DT2 8BF, 01305 851551

Distributed through Poole Council (see pg 12) 01202 717885 Strip2

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Manna Organic Food

Wiltshire Farm Foods Frozen food to your door, 0800 678 30 60

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Key Messages from SCIE: Social Care Institute for Excellence

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“

We need to ensure that older people are given the time, help and encouragement that they need to eat the food provided.

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Accessing Essential Nutrition - Meal Provision

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• Malnutrition affects over 10 per cent of older people. (British Association for Parenteral and Enteral Nutrition, 2006) • Malnutrition is estimated to cost the UK over £7.3 billion a year. (BBC, 2006) • It is estimated that up to 90,000 people who receive home care services could be at risk of malnutrition. (Grove. K. (2008), Sutton: UK Home Care Association) • When malnourished older people are admitted to hospital they stay in for much longer, are three times as likely to develop complications during surgery, and have a higher mortality rate. (Age Concern, 2006, BBC, 2006) • Routine screening for risk of malnutrition across health and Social services is a key part of good nutritional care. • Giving older people the time, help and encouragement they need to eat can help tackle malnutrition. • Older people’s preferences and their dietary and cultural requirements need to be taken into account for planning meal times.

Dorset County Council has launched a campaign designed to raise awareness of malnutrition and the nutritional care of all older people who receive care services – in residential homes, within the community receiving domiciliary care or who live in sheltered housing. “Dorset has been in the forefront of national developments in nutritional care for older people. Malnutrition effects up to one in three older people living in the community, care homes or hospitals and costs the nation £7.3 billion per annum. Dorset raised these issues with central government and has played an integral part in the “Improving Nutritional Care Action Plan” produced by the Department of Health and Nutrition Summit stakeholders. Dorset County Council aims to pass on the information that we have learnt so far. The Nutritional Summit is going to affect us all so come along and find out how you may be able to develop your services. Due to the high profile of the topic, we have gained the support of national speakers, all of whom passionately support the importance of good nutrition.” Andrew Archibald, Head of Older People’s Services

“

Dorset’s Nutritional Care for older People...

Food and mealtimes are a high priority for older people and affect their quality of life. Here are the key points!

Meal Provision

Appetite for Ageing

Mental Health

Mental Health O

ne in four people suffer from mental health problems in a year, depression and anxiety are the most common. Help and support is available for all types of mental health problems. Many care homes offer support for people with dementia, see ‘Care Homes’ section (see page 15).

Mental Health - Services and support in Dorset

National Dementia Strategy The NDS was launched on 3rd February 2009 to transform the quality of dementia care, including improved community personal support services and domiciliary care services. There are about 700,000 people with dementia in the UK. Most people with dementia are over 65 years old, but there are at least 15,000 people under 65 who have the illness. The strategy aims to develop services for people with dementia and their carers that are fit for the 21st century, with services that meet the needs of everyone, regardless of age ethnic group or social status. 1. The strategy is designed for • People with dementia • Carers • Health and social care professionals • Anyone affected by dementia 2. The strategy has three key steps: • Ensure better knowledge about dementia and remove the stigma • Ensure early diagnosis, support and treatment for people with dementia and their family and carers • Develop services to meet changing needs better 3. Objectives and Outcomes - A system where people... • Know where to go for help • Know what services they can expect • Are encouraged to seek help early • Get high-quality care and an equal quality of care, are involved in decisions about their care To find out more about the National Dementia Strategy visit www.dh.gov.uk/dementia or call 0300 123 1002

NHS Community Mental health Teams Blandford, 01258 450610 Dorchester, 01305 367000 Sherborne, 01935 816552 Shaftesbury, 01747 856711 Strip2

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Weymouth, 01305 362060 Bridport, 01308 426281 Christchurch, 01202 858100 Page 1

Alzheimer’s Society is the UK’s leading care and research charity for people with dementia and those who care for them. There are 700,000 people with dementia in the UK with numbers set to rise to one million by 2025. Alzheimer’s Society is a membership organisation, which works to improve the quality of life of people affected by dementia in England, Wales and Northern Ireland. In over 250 locations across the UK, Alzheimer’s Society staff and volunteers work together to provide help and information to people affected by dementia in their communities. Our branch services include day care and home care for people with dementia, as well as support and befriending services to help partners and families cope with the demands of caring. For your nearest Alzheimer’s Society Branch call the national helpline on 0845 300 0336 or visit www.alzheimers.org.uk

SANEline

SANE is a charity set up in 1986 concerned with all mental illnesses including depression and manic depression, schizophrenia, anxiety, obsessions, phobias, as well as alcohol and drug addiction, and more. The three main objectives: • To raise awareness and respect for people and their families with mental illness, improve education and training, and secure better services. • To undertake research into the causes of serious mental illness. • To provide information and emotional support to those experiencing mental health problems, their families and carers through SANEline. The confidential SANEline number is 0845 767 8000, lines are open 6pm to 11pm every day, calls are charged at local rate. Help includes practical information, crisis care and emotional support to anybody affected by mental health problems, including family and carers.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Assistive Technology

This site will inform both professionals and the wider public about the kinds of devices that are available and will point people in the right direction for further information and advice. http://www.atdementia.org.uk

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Allington House

Bournemouth 01202 551254

Cornerways

Bournemouth 01202 552536

Larkins

Boscombe 01202 392241

Seastrole

Boscombe 01202 392241

Sunrise Ops Southbourne

Southbourne 01202 437600

Sunrise of Westbourne

Westbourne 01202 760966

Weymouth Aftercare Centre

Weymouth 01305 779084

Talk to Frank

Frank offers advice and guidance for people with concerns on drug issues. Frank is a confidential advice service available online and by phone. They can also advise of the nearest offices for help. 0800 77 66 00 • frank@talktofrank.com

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0800 99 88 33

Services and support in Dorset - Mental Health

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Sourced from CQC, centres offering support.

All information available online www.rightcareindex.com

We are a community interest company that works with people with dementia in a variety of ways to test new and innovative ways of working. We do this by running grant-aided projects and by providing consultancy and training to organisations to help them think creatively about how they can support and involve people with dementia. If you agree, and want to find out more about working with us, then visit our website at www.innovationsindmentia.org. uk or call us on 01392 420076.

Mental Health

At Innovations in Dementia we believe that people with dementia should: • Be able to experience all that life has to offer • Receive appropriate and sensitive support to access opportunities and learn new skills • Be part of the opportunities and decisions that affect their own lives ........no matter how advanced their dementia

Alcohol and Drug Dependency Centres

Safeguarding Adults

Safeguarding Adults E

veryone has the right to live their life free from violence, fear and abuse. Everyone has a right to be respected by other people. Everyone has a right to make choices about their life and things that affect them. You have these rights whoever you are.

If you wish to discuss your con cerns outside office hours you normal may contact the OUT OF HOUR SERVICE on 01202 657279 S . If you think the y may be at imm ediate risk or then you should harm contact the Po lice by calling 999

STOP Abuse

What to do if yo u suspect a vulnerable ad ult is being abused or negl ected

Our Commitm

ent

We Will

Stopping all abuse •

•

Listen to what you say Treat you with dignity, respec t and sensitivity Take action as necessary

Contacts: For Dorset, con

tact the

rest Local Off ice: Sherb Safeguarding vulnerable people in Dorset bynea coordinating orne 01935 814104 Bridport 01308 422 investigations whenever abuse isChrisalleged and reported. 234 tchurch 01202 474106 Dorch estprovide Working closely with partner agencies to a professional er 01305 251414 Ferndown 012 445 and timely response to reduce the incidence of02 877 abuse and North Dorset 01258 472652 Purbeck improve the lives of the vulnerable in our communities. 01929 553456 Weymouth &

Portland 013 05 760139

Safeguarding Adults - Zero Tolerance on Adult Abuse

ITT M

TEC

N BOUR

STabus OPe

T PO O

Community Care Services are the services which the Local Authority may provide or arrange for people who may include Older People, People with Mental Health Needs, People with Learning Disabilities, People with Physical Impairments, People with Sight and Hearing Impairments, People who are Substance or Alcohol Dependent, Family Carers providing assistance to a vulnerable person. No-one within the above definitions will be excluded from adult protection services before an assessment has been Strip2 carried out. 15/5/07 11:59 Page 1

UTH, DORSE

(Who Decides. Lord Chancellor’s Office, 1997 and No Secrets, 2000)

O EM

The term Vulnerable Adult refers to any person aged 18 years and over who: • is or may be in need of Community Care Services by reason of mental or other disability, age or illness and • is or may be unable to take care of him or herself or • is unable to protect themselves against significant harm or serious exploitation

This leaflet is about what you if you suspec can do t a vulnerabl e adult is being abused or neglected

T ADUL

Dorset County Council Adult and Community Services safeguards the needs of vulnerable people via a network of Investigators who are trained jointly with Dorset Police. They are all Registered Social Workers who have undertaken further specialist training in the investigation of allegations of an act or acts of abuse perpetrated against a vulnerable adult.

A82/01/08

For Bournem outhreceived Borough Between May 2006 and June 2007 over 300 please conwe tact: 01202 454 Council 979 For The allegations of abuse from vulnerable people, family members, Borough of Po ole please contac t: 01202 633902 service providers, our staff, fellow professionals and members of the public.

O TION C

Abuse “Abuse is the violation of an individual’s human and civil rights by any other person or persons.” (No Secrets, 2000). There are several types of abuse. The following are the most common but by no means are exclusive: • Physical Abuse • Sexual Abuse • Psychological or Emotional Abuse • Financial Abuse • Neglect and Acts of Omission • Institutional Abuse • Discriminatory Abuse Dorset County Council operates a ‘zero tolerance’ approach to adult abuse and every referral will be taken seriously. If you are concerned or suspect that someone is being abused or neglected please contact your nearest social care local office and ask for the Duty Officer.

Get in touch today, contact your Local Authority, see pg 13.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Physical Disabilities

Disabilities

nformation about Dorset Association for the Diabled and Accessing Equipment. For physical disabilities care homes please see page 15. Please also see Motability (pg 42) and Activity & Therapy (pg 46)

We have local branches in: Beaminster, Bridport, Christchurch, Dorchester, Poole, Portland, Shaftesbury, Sherborne, Sturminster Newton, Swanage, Verwood, Wareham, Weymouth, Wimborne. Disabled Access Dorset Provides; • Local clubs • A wide variety of entertainment • Shopping trips • Handicraft groups • Home visiting service • Transport to and from activities where appropriate • Quarterly newsletter • Yearbook • Countywide activities • Advice and information • Public training on access/disability issues

Assessment service for loan of equipment Following an assessment (Adult Access Team 01305 221016), if you qualify for funding under the Fair Access to Care Services (FACS) criteria, equipment can be loaned to you through the Integrated Community Equipment Service Advice on disability products from Dorset Council If you need information and advice on disability products, national and local suppliers, organisations and services, we can help you find it. A wide range of products relating to the following are available for demonstration and assessment purposes: Bathing and showering products; Armchairs and cushions; Wheelchairs and walking aids; Meal preparation; Feeding and drinking products; Beds and associated products; Clothing and continence; Moving and handling products; Telecare products. Call Alison Walker 01305 257164. Dorset Integrated Community Equipment Service The way aids for daily living will be supplied to people who meet the eligibility criteria has changed. The criteria levels will be explained during the assessment by a professional. Due to the continued pressure on resources it is likely that the equipment will be funded only if the full set of criteria is met. Dorset, without Bournemouth and Poole, will start supplying smaller items of equipment via a network of accredited retailers in the region. This will give the individual greater choice as they will be able to choose from a range of similar products. Community alarm services Telecare enables individuals, their carers and families to retain better control, privacy and peace of mind through community alarm systems, which most people know as Careline. Careline operates through a telephone line, alerting a 24 hour call centre when a pendant alarm is pressed. Please contact Bournemouth 01202 454979, or Poole 01202 633902 for details on their Disabled Services.

What else is there? What to do?!

How to get there?

For information on the abundance of accessible attractions and activities across Dorset please turn to our Activity and Strip2 15/5/07on11:59 Therapy section page 46.Page 1

If you’re looking to get around Dorset then turn to page 42, our Motability section is packed with information on access to transport and vehicles. Go, go, go!

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Information and Services - Physical Disabilities

Members pay a small annual subscription and are entitled to any of the services we offer. Membership is open to all with disabilities living in Dorset and Associate Members may be relatives, carers, helpers, or any other interested people. Tel: 01305 849122 / Email: DAFD122@aol.com

Accessing Equipment Struggling to find the service you need? Call us - 0844 800 9708

The Dorset Association for the Disabled is affiliated to R.A.D.A.R. and was set up in 1951 to provide additional services and social amenities for disabled people in the county of Dorset. Its aims were, and still are, to complement and supplement services provided by the statutory welfare authorities with whom the Association has enjoyed a long and harmonious relationship. From one small branch the Association has now spread throughout the county providing help and information to people with disabilities and their carers via fourteen branches.

Motability

y the mid 1970s most households in the country owned a car. But disabled people B were missing out. As a result, many people were housebound for long periods and often dependent on others for their mobility. The Scheme is available to anyone who receives either of the following benefits, and has at least 12 months’ award length remaining when they apply:

Before the introduction of the Mobility Allowance in 1976, only disabled people who could drive themselves got any government help with personal transport. It was usually in the form of a small car provided to disabled couples, to people responsible for the sole care of a disabled child and to a category called “war disabled”. An allowance was paid to disabled people who actually owned a car. But most people were supplied with a small, blue, single-seat, three wheeled, motorised “invalid trike”, which was incapable of carrying passengers.

Motability - Get Around in Dorset

Today, The Motability Scheme enables disabled people to use their government funded mobility allowances to obtain a new car, powered wheelchair or scooter. Some 450,000 people currently use the Scheme and in 2006 Motability celebrated providing two million vehicles since it was set up by the government in 1977.

• Higher Rate Mobility Component of Disability Living Allowance. • War Pensioners’ Mobility Supplement. Around two thirds of our customers drive, but non-drivers can get a car as a passenger. Similarly, parents and carers can apply on behalf of a child aged three or older. Some customers need extra financial help to meet their mobility needs, for example, to help towards the cost of the advance payment for a suitable car, adaptations, driving lessons or perhaps a wheelchair accessible vehicle. Ever year Motability awards grants from both its own Charitable Fund and the Specialised Vehicle Fund which is administered on behalf of the government. Call 0845 456 4566 for the Motability Car Scheme or call 0845 60 762 60 Motability Wheelchair/Scooter Scheme www.motability.co.uk

Customer Profile : Debbie Carter

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Debbie, from Cambridgeshire, currently drives a Chrysler Grand Voyager, her ninth car on the Motability Scheme. Motability also provided a grant to help pay for the vehicle to be adapted to enable her to drive from her wheelchair and manoeuvre using a joystick.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

GET

SOUTHGATEMITSUBISHI

01308 422468

Care at Homes

Southgate Bridport Mitsubishi, 16-18 East Road, Bridport, Dorset, DT6 4AA, 01308-422468

UT THERE!

With great mobility solutions from Southgate Bridport Mitsubishi

NIL advance

from...

£45 pw

payment

Contract Hire Includes: Brand new car every three years

Insurance

Servicing and maintenance

RAC Cover Tax Disc

SOUTHGATEMITSUBISHI Providing Mobility Solutions Across Dorset Sales and Specialist Service! NIL advance payment

£45 pw

No Deposit Affordable Weekly Payments How do I get the new Mitsubishi?

If you receive the Higher Rate Mobility Component of the DLA or War Pensioners’ Mobility Supplement you could qualify for Motability allowing you to get on the road instantly and affordably! You are even eligible if you can’t drive, as you can nominate two people to drive for you!

Get assistance with buying a vehicle through Mitubishi and Motability! New Colt 5 door 1.1 CZ2 5dr Metallic Nil Advance from £48.12pw New Colt 5 door 1.3 CZ3 5dr Metallic Nil Advance from £44.94pw More Vehicles and options are available! Call us today for more! Contract Hire includes: Brand new car every three years, Insurance, Servicing and maintenance, RAC cover, Tax Disc

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SouthgateMitsubishi is a leading provider of mobility solutions in the South West and a proud partner of Motability.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N 0800 99 88 33 Prices Correct October 1st 2009 to 31st December 2009. Great offers available the Year Round from the Motability specialists!

Care at Home

CALL 01308 422468 FOR NO OBLIGATION ADVICE

Motability

Motability continued... Blue Badge Scheme Car Share Scheme What is car sharing? Car sharing is when two or more people share a car and travel together. It allows people to benefit from the convenience of the car, whilst alleviating the associated problems of congestion and pollution. When can I share a car? You can share a car for any journey - getting to work, doing the weekly shop, taking the children to school, going to the match at the weekend, travelling to a festival, event or show, getting to or from university, visiting friends or getting to the airport. What are the benefits of sharing a car? • Saves you money, travelling with others enables you to reduce your transport costs by up to £1000 a year • Reduces the number of cars on the roads - meaning less congestion, less pollution and fewer parking problems • Provides a real solution to the transport problems of rural areas • Gives employees and employers more transport options • Reduces the need for a private car Dorset County Council have worked in partnership with Bournemouth Borough Council and the Borough of Poole, and teamed up with liftshare, the largest implementer of car sharing systems in the UK, to set up the car share website www.carsharedorset.com. Visit now, and get out there!

Motability - Get Around in Dorset

Car/Road Tax Exemptions If you’re a disabled person you may not have to pay car tax (vehicle excise duty) for a tax disc. Who is eligible? You may claim exemption from vehicle excise duty (road tax) if you’re getting one of the following: • The higher rate mobility component of the Disability Living Allowance • The War15/5/07 Pensioner’s Mobility Supplement Strip2 11:59 Page 1

The Blue Badge Scheme provides a national range of parking concessions for disabled people with severe mobility problems who have difficulty using public transport. You are automatically eligible to apply for a badge if you are over two years old and either: • receive the Higher Rate of the Mobility Component of the Disability Living Allowance • are registered blind • receive a War Pensioner’s Mobility Supplement • you may also be eligible for a badge if you are over two years old and either: • have a permanent and sustainable disability which means you cannot walk, or which makes walking very difficult • drive a motor vehicle regularly, have a severe disability in both arms, and are unable to operate all or some types of parking meter If you are a parent of a child who is less than two years old, you may apply for a badge if the child must be accompanied by bulky medical equipment or needs to be kept near a vehicle at all times. The concessions provided under the scheme apply to on-street parking only. Badge holders may park on single or double yellow lines for up to three hours in England and Wales, except where there is a ban on loading or unloading. You must display both your Blue Badge and parking disc showing time of arrival. Badge holders may park for free and for as long as they need to at on-street parking meters and pay-and-display machines, unless there is a traffic sign specifying a time limit for holders of Blue Badges. Where a time limit is in force you must also display the special blue parking disc showing time of arrival.

If you’re not the driver, you can nominate someone else (a nominee) to drive the car for you. But the car must: 1. be registered either to you or your nominee 2. only be used for your benefit 3. be insured for the nominee to drive If you don’t own a car, you can nominate someone else’s vehicle but it must be used only for your purposes for example shopping or getting prescriptions. Information courtesy of http://www.disabledinfo.co.uk/

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Motability

Motability Providers In Dorset

SOUTHGATEM NIL advance payment

No Deposit Affo

How do I get the new M

If you receive the Higher Ra Pensioners’ Mobility Supplem you to get on the road instan you can’t drive, as you can n

Southgate Bridport Mitsubishi - 01308 422468 Get assistance with buying Visit the showroom in Bridport or call today for more £49 New Colt 5 door 1.1 CZ1 5d pw

information about getting on the road in Dorset. New Colt 5 door 1.3 CZ2 AM More Vehicles and options a Contract Hire includes: Br Saab Insurance, Servicing and m

Seward Saab Poole 01202 545700 Skoda CALL 01304 22468 FOR NO OBL Westover Skoda Wimborne 01202 696579 SouthgateMitsubishi is a lea Sukuki in the South West and a pro Horizon Suzuki Poole 01202 243000 Toyota Loders Toyota 01305 261011 Westover Toyota Bournemouth 01202 532020 Vauxhall Lanehouse Vauxhall 01308 458018 Seward Blandford/Poole/Chrustchurch 01202 489000 Volkswagen Breeze Volkswagen Poole 01202 713000 Loders Volkswagen 01305 267881 Volvo Kings Bournemouth 01202 870087

Bournemouth, Castle Point, Grd Level Car Park, Castlepoint, Hamblin Way, Castle Lane West, BH8 9XA, 01202 598295 Christchurch, Dorchester, Ferndown, Poole, Weymouth, Wimborne, c/o Poole Shopmobility, Wheels for Freedom, Christchurch 01202 661770, www.pooleshopmobility.org.uk Wareham, Development Trust, LifeWheels Mobility Centre, St Johns Hill , BH20 4NW, 01929 552623, www.wddt.org.uk

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Get Around in Dorset - Motability

Shopmobility is a scheme which provides electrically powered wheelchairs, scooters and manual wheelchairs to help people who have limited mobility to shop and use the facilities/amenities of the area or shopping centre. Each ‘Shopmobility Centre’ is an independent organisation, although each centre may have more outlets in their area. Strip2 15/5/07 11:59 Shopmobility, Page 1 Bournemouth, Boscombe Ground Floor Car Park, Sovereign Centre, BH1 4SX 01202 399700

Peugeot George Hartwell Christchurch/Poole /Ferndown 01202 703603 Loders Peugeot Dorchester 01305 266066 Southgate Blanford 01258 451628 Renault Providing Mobility Solutions Across Dorset Westover Bournemouth/Blandford 01258 452311

View our publications online www.rightcareindex.com/ebooks

BMW / Mini Tice Dorchester 01305 267 411 Chevrolet Seward Poole 01202 545700 Citroen M M C Dorchester 01305 751444 Wyatt of Poole 01202 623636 Fiat Westover Fiat Bournemouth/Poole 01202 520000 Ford Chesil Beach Portland /Weymouth 01305 761777 Dorchester Ford 01305 217000 Harbour Bonfield Garage Bridport 01308 421777 Hine Motors Shaftsbury 01747 852333 Keith Mtrs Christchurch 01425 271371 St Michaels Garage Swanage Verwood Ford Verwood 01202 825222 Wool & Bovington, Wool Warfham 01929 462248 Honda Ash Honda Dorchester Dorchester 01305 251844 Horizon Motor Poole/Christchurch 01202 740270 Hyundai Sewards Christchurch 01202 489000 Kia Wyatt of Poole 01202 623636 Land Rover Westover Land Rover 01202 462222 Mazda Magna Poole/Christchurch/Weymouth 01202 476789 Mitsubishi Poole Car Centre Poole 01202 736581 Southgate Bridport 01309 422468 - See pg 43 Nissan Dorchester Nissan 01305 26031 Westover Nissan Bournemouth 01202 532100

Activity & Therapy

Activity & Therapy L

eisure facilities, recreation, rehabilitation and attractions are there to be enjoyed by everybody, regardless of impairment or age. In addition there are holidays and leisure attractions, in Dorset and further afield, specifically for people with disabilities.

Accesible Dorset There is lots to do for everyone in Dorset, swimming, cricket, cinemas, sailing, walks, museums... Getting out and about in Dorset is a worthwhile and rewarding experience. Please see the white boxes on the opposite page for lots more accessible attractions. Please note that the establishments have stated that they are suitable or partly suitable for the disabled visitor.

Free Cinema for Carers

Activity & Therapy - Be Active, Be Healthy in Dorset

Carers who look after a disabled person may be entitled to go to the cinema for free. The Cinema Exhibitors’ Association card (CEA) is a national scheme, however not all cinemas subscribe (see map opposite). To qualify for the card the person must be getting DLA and AA or Registered blind, or the holder of a disabled persons rail card. Application forms can be downloaded from www.ceacard.co.uk, or by ringing 0845 123 1292.

Make a Splash... There are swimming clubs available for short-term and long-term disabilities, memberships available, some clubs require certification. Stokewood Disabled Swimmers Club, Stokewood Leisure Centre, BH3 7ND, Mrs Fazakarley (01202) 425834 Dorchester Turtles, Dorset County Hospital, DT1 2JY, Mrs Elizabeth Scott, 01305 263412 Wimbourne Wagtails, QE Leisure Centre BH21 4DT, Mr T Kelly, 01202 823675 Terrapin Club SC, Vranch House School EX4 8AD, Strip2 15/5/07 11:59 Page 1 Mr T D Egerton-Jones, 01626 824836

Bournemouth Tourism

Continuing the good work of Stevie B... The Steve Bernard Foundation was formed following the tragic passing of the affectionately named Stevie B on the 2nd November 2005 in a car crash near Chichester. Steve was killed along with two fellow students from Chichester University. They were all studying to become PE teachers. The foundation aims to mirror Stevie’s desire to bring sporting happiness to those around him and to distribute and support local sporting causes for youngsters in and around the Bournemouth area. So far we have raised over £50,000 through a variety of events such as comedy nights, valentine disco’s (Stevie was born on valentines day), sporting dinners and a fancy dress fun run on Bournemouth sea front to celebrate what would have been his 21st birthday. We have now helped and supported hundreds of youngsters in 14 different sports and we have also supplied sporting equipment for local groups to distribute in oversea’s projects. Our next money raising events are another fancy dress fun run/walk in February, a bike ride to Bayeux in France (and back!) in June and a boxing event at the Opera House in October. If anybody wishes to enter or support us financially in any of these events you can get more details on our website; www.stevebernardfoundation.org Tony Bernard ( Stevies Dad).

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Cinemas Participating in CEA (see free cinema for carers) 1 2 3 4 5 6 7

Riding Stables (Please check services with stables before visiting)

Odeon, Bournemouth 0871 22 44 007 Empire Cinemas, Poole 0871 4714 714 Lighthouse, Poole 08700 668701 Cineworld, Weymouth 08712 20 8000 Electric Palace, Bridport 01308 456 288 Reeltime, Dorchester 0845 166 2382 Scott Cinemas, Lyme Regis 0871 2303200

1 2 3 4 5 6 7

Sherborne Castle Attractions Blandford Forum: Hall and Woodhouse, Badger Brewery and Visitor Centre; Cavalcade of Costume; Blandford Forum Museum; Royal Signals Museum

8 9 10 11 12 13

Bovington Group, 0845 241 1385 Bridport Grp, 0845 241 1393 Bryanston Grp, 0845 241 4302 East Holton Driv Cen, 0845 241 4375 Hanford Grp, 0845 241 5330 Holtwood Grp, 0845 241 5357 Lytchett Grp, 0845 241 6325

HoneyBrook Farm and Park

Milton Abbas, 0845 241 6374 Miss Bush Grp, 0845 241 6350 Portman RDA Grp, 0845 450 6720 Southfields Riding Grp, 0845 450 6822 Stella Hayward, 0845 450 6835 Weymouth Grp, 0845 450 6957

Attractions Poole: KUBE Art/Design/Architecture Centre; Tower Park - Splashdown, Cinema, Bowling, Bingo, Fitness, Play Area, Laser Battles, Amusement Centre, Restaurants; The Old Poole Lifeboat Station Museum, Poole Pottery; Compton Acres Garden; Exbury Garden; Farmer Palmers Farm Park; Brownsea Island Ferries; Superhawk Marine Charters

Gillingham Shaftesbury

Heavy Horse Centre

Sherborne

Attractions Dorchester: Terracotta Warrior Museum; Dinosaur Museum; Tutankhamun Museum; Teddy Bear Museum; Dorset Museum; Athelhampton House and Gardens

2,3

HoneyBrook Farm

Sturminster Newton Black more Vale

Beaminster Museum

Blandford Forum 12,13

6 11

DORSET

Beaminster

Tank Museum

12 5

Bridport

Abbotsbury Swannery

Abbotsbury Subtropical Gardens

4,5 6

Purb e ck D owns

Abbotsbury

Dorchester 1

Wareham 14

25,26,27, 30 28,29 1 Christchurch 2,3 17,18,19,20, Bournemouth 21,22,23

Abbotsbury Childrenâ&#x20AC;&#x2122;s Farm Chesil Beach Centre

6,7,8 4

Swanage

Weymouth Shell Bay & Sailing Centre

Portland

Purbeck Bike Hire

ic rass

Sansom Art Gallery

Wareham Boat Hire

Attractions Christchurch: Regent Cinema Theatre; Snowtrax Dry Ski Slope; Adventure Wonderland; The Museum of Electricity

Poole

Cider and Clock Museum

Ferndown

Lyme Regis 2

Wimborne

Attractions Ferndown: Oakdene Forest Park; Paintball; Challenge Leisure; Aviation Museum

Verwood

10 5

Swanage Coast Park

Attractions Bournemouth: Bournemouth International Centre, Bournemouth Balloon; Bournemouth Seafront; Cinema; All Fired Up Ceramics Cafe; Russell-Cotes Art Gallery & Museum; Oceanarium; Boscombe Surf Reef(2010) = Tourist Information Centre

Leisure Centres in Dorset (Please check details/services/times before visiting) 16 Broadstone Leisure, Broadstone 01202 777766 1 Bridport Leisure Centre, Bridport 01308 427464 17 The Rossmore Leisure Cen, Poole 01202 738787 2 Gryphon Leisure Cen, Sherborne 01935 814011 18 Dolphin Swimming Pool, Poole 01202 677217 3 Oxley Sports Cen, Sherborne 01935 818270 19 Haven Sport & Leisure, Poole 01202 700211 4 Thomas Hardye Leisure Cen, Dorchester 01305 266772 20 Ashdown Leisure Cen, Poole 01202 604224 5 St Osmunds Community Cen, Dorchester 01308 756472 21 Tower Park, Poole 01202 723671 6 Redlands Comm. Sports Hub, Weymouth 01305 813113 22 Lytchett Manor, Poole 01202 632765 7 Budmouth Comm. Sports Cen, Weymouth 01305 830508 23 St Peters Centre, Poole 01202 736474 8 Weymouth College Comm, Weymouth 01305 761100 24 Ferndown Leisure Centre, Ferndown 01202 877468 9 Osprey Leisure Cen, Portland 01305 824378 25 Sir David English Sports Cen, Bournemouth 01202 437800 10 Sturminster Newton Leisure, Stur. Newton 01258 471832 26 Littledown Centre, Bournemouth 01202 417600 11 Shaftesbury Leisure Cen, Shaftesbury 01747 854637 12 Clayesmore School Sports, Blandford Forum 01747 813135 27 Stokewood Leisure Cen, Bournemouth 01202 529658 Strip2 15/5/07 11:59 Page 1 13 Blandford Leisure Centre, Blandford Forum 01258 455566 28 Splashdown, Bournemouth 01202 716123 29 Oakmead Sports, Bournemouth 01202 774644 14 Purbeck Sports & Swim, Wareham 01929 556454 M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D F O RRiversmeet M A T I O N Leisure0Cen, 8 0 0Christchurch 9 9 8 8 301202 3 477987 30I N Two 15 Queen Elizabeths Leisure Cen, Wimborne 01202 888208

Activity & Therapy

Activity & Therapy continued...

SportAbility Dorset • Archery Lake & SeaSailing • Quad-biking • Target pistol paintballing • Gliding • Fishing • Clay pigeon shooting • Canoeing • Scuba diving • Carriage driving • Microlight Flying Our Dorset and Hants region is flourishing in the capable hands of Area Organiser, Tim Worner. Tim understands the Sportability Experience from the inside. The first symptoms of his MS appeared in 2000, but it was not until 2001 that he was finally diagnosed. With his enthusiasm and positive approach we were delighted when Tim agreed to take on a more active role as our Area Organiser. Since then, Sportability in Dorset has had one of the most exciting and diverse programme of events - and this continues to develop. After shooting with Sportability – he now shoots regularly at the Christchurch Gun Club. He has also taken up a new sport - horse riding. Tim’s mantra is: One life. Live it. It is one that he is helping dozens of people in Dorset and Hants to achieve. Contact head office; Sportability, Laynes House, 526 - 528 Watford Way, London, NW7 4RS T: 0208 959 0089

Activity & Therapy - Be Active, Be Healthy in Dorset

Riding for the Disabled

Physical activity is something that matters to all of us.

Riding for the Disabled Association (RDA) is open to all disabled people who would like to horse ride. All riders need a medical cetificate and a test ride, T: 0845 658 1082 . RDA and other riding centres are listed on page 47, these centres have stated that they are able to accommodate disabled riders but it is essential to make arrangements in advance to make sure that your requirements can be met.

At every life stage it is important that we build physical activity into our daily routines. It is a basic foundation for healthier lifestyles.

Leisure Access Pass

Be Active, Be Healthy forms part of this revolution. By working with policy makers, local government and grassroots organisations, we can help to put physical activity at the heart of every community, so that individuals are healthier, businesses more productive, and our environment is improved. With the support of the new Physical Activity Alliance, a range of initiatives across the spectrum of physical activity and new investment in the delivery infrastructure, Be active, Be Healthy will transform local communities and help us build a fitter healthier and happier nation.

If you are registered disabled or long term sick you may be entitled to up to 50% discounted entry to the Tom Hardye Leisure Centre, Bridport Leisure Centre, Gryphon Leisure Centre, St Osmunds Leisure Centre , Budmouth Community Sports Centre, Weymouth Swimming Pool or Goldenstones Leisure Centre. To qualify you must be: i) A permanent resident of West Dorset ii) Claiming certain benefits (please call for detail) iii) You are Registered Disabled and have proof of registration on the Dorset County Council Disabled Register Strip2 15/5/07 11:59 forms Page 1are available from all of Leisure Pass application the outlets listed above or by telephoning (01305) 252250.

Earlier this year we launched Change4Life. Its message is simple: We must all “eat well, move more and live longer”. What we need is a lifestyle revolution.

Secretary of State for Health Be Active, Be Healthy, Publication 2971707. Available through the Department of Health, 0870 600 55 22, www.dh.gov.uk

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Dorset’s Open Waters

North Dorset Trinity Osteopathic Practice 01747 851726, SP7 8AE Poole Hamworthy Osteopathic Clinic 01202 666282, BH15 4LE Poole Bay Osteopaths 01202 730307, BH12 4HY Psychological Therapies 01202 492129, BH13 7LN Dr D.K Owen 01202 739730, BH14 9JJ Nutri Energetics 01202 660565, BH15 2BX Relax Treatment Therpay Room 01202 694736, BH18 8AZ Namaste Holistic Therapy 07968 108361, BH15 3RR

Harbour Challenge is a charity providing sailing tuition based on Brownsea Island. It has received £13,100 from the Community Foundation to fund new boats and project costs to provide sailing and kayaking courses to children and young people from disadvantaged backgrounds locally. Funding from the Community Foundation’s Local Network Fund has allowed over 100 young people to benefit from this project last year. These are all young people who wouldn’t normally have the opportunity to access sailing and gain recognised qualifications in this sport. Please call 01202 292255 for more information.

Bournemouth Adams & Young 01202 520068, BH9 2AP J.M Bate 01202 744284, BH14 0EF Body Consultancy 01202 587777, BH1 1LG Body In Motion 01202 720300, BH1 4AD Dr China 01202 393888, BH1 4SX F.V Hill DO, DC, MCo 01202 420637, BH6 3LW L.A McCaffery DO.MRO 01202 527719, BH9 3DZ Obsidian Treatments 01202 259467, BH6 3EZ Nicola Tomkins Miir Reg 07966 691385, BH23 1HP Laceys Mediation 01202 755900, BH4 9DN School Of Innerlight 01202 524379, BH9 2QU Elegance 01202 427755, BH5 2HQ Kirsty Myles 0845 4918203, BH9 2SY Soherbal Shiatsu 01202 420363, BH6 3RA

Activity & Therapy

Treatments & Therapies...

Purbeck Lever 01929 551320, BH20 5AL West Dorset Ever Well 01305 757268, DT1 1BE Health Essentials 01300 320984, DT2 0BA M.J Wilson DO, MRO 01305 267052, DT1 2PF Peacocke International 01305 854328, DT2 8TT Shirley Stanford 0845 2912273, DT6 6RX

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Weymouth Chinese Medicine 01305 768992, DT4 7AA Denise Brown Essential Oils 01202 708887, BH1 2EF Dr China 01305 788700, DT4 8NY Ian J Lever Ltd 01929 551320, DT3 5HU M Talbot D.O M.R.O 01305 833800, DT3 6AF Lavenders Blue Holisitc Therapies 07840 923223, DT5 2LB Lucie Cervenkova 07863 342259, DT4 0AJ Weymouth Sports Therapy 07837 382290, DT4 9RZ Simply Holistics 01305 767786, DT4 8BZ

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Be Active, Be Healthy in Dorset - Activity & Therapy

Open the door at Pebble Beach and discover a gem of a restaurant in Barton on Sea. Since Mike Caddy established Pebble Beach as a charitable trust in 2005 over £45,000 has been raised in donations. Fifty percent of the monies are given to local Hampshire and Dorset charities while the other half provides computers and educational equipment to schools and youth projects in Brazil. Other local charities that have received donations include the Isle of Wight Air Ambulance, Southampton Hospital’s Paediatric Unit and Lymington Sailability. 01425 627777 | www.pebblebeach-uk.com

Advocacy

Advocacy R

epresentation for someone who is unable to speak up for themselves. This could be support for questions, decisions, or making a complaint. People who might need advocacy may be elderly, frail, physically disabled or have learning disabilities or mental health needs.

Bournemouth Tourism

Dorset Advocacy Awareness of advocacy has grown considerably since Dorset Advocacy started in 1993. However it is still not always understood. We have written this leaflet to explain how advocacy works, and how you as a carer can contact us if you require further information. Here are some of the questions that relatives and carers ask about advocacy: What is Dorset Advocacy? Dorset Advocacy exists to create and support one to one partnerships between people who have a learning disability and volunteer advocates. Through these partnerships, people who have a learning disability can speak up, promote their interests, and play a fuller part in the life of their community.

Advocacy - Representation for health and care

How do you decide who needs an advocate? Dorset Advocacy staff will spend a lot of time talking to people who have a learning disability. If we think someone needs help in making their needs and wishes known, we ask if they would like an advocate. What do advocates do? Advocates have a range of roles which vary according to the needs of the person they help. They may attend ISP meetings and case conferences, making sure that their partner’s needs and wishes are clearly stated. They may help people try out new interests and opportunities. An advocate never imposes their own ideas on the person they help; rather, they support

Carers provide unpaid care by looking after the ill, frail or disabled. As a consequence of caring, they experience ill health, poverty and discrimination. We will not stop until people recognise the true value of carers’ contribution toStrip2 society 15/5/07 and carers get the practical, financial and 11:59 Page 1 emotional support they need. 0808 808 7777

that person in making their own choices. Where an individual cannot make their wishes known, an advocate may speak up for what they perceive that person needs. How long does it take to find an advocate? Advocates are volunteers, so we cannot guarantee a specific waiting time. We may find a suitable volunteer quite quickly, or it may take some months. We will keep in contact with the person who needs an advocate during this time. How are advocates chosen? Dorset Advocacy staff interview advocates and get to know their interests and background, two references are obtained and a Criminal Record Bureau disclosure is carried out. No one becomes an advocate unless we are satisfied they are reliable. The partnership does not go ahead if either person is not happy after initial meetings. Will I be introduced to a new advocate? Once an advocate has been found for the person you care for, we normally arrange for you to meet them at an early stage, so that you can get to know each other and exchange addresses etc. The only exception to this would be where the person you care for asked us not to make such an introduction. 01305 251033 | enquiries@dorsetadvocacy.co.uk

Disabled Association The Dorset Association for the Disabled aims to complement and supplement services provided by the statutory welfare authorities. For more information see our disability section on page 41. Tel: 01305 849122 / Email: DAFD122@aol.com

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Help and Care is an independent charity who receive funding from Dorset County Council in order to provide support services to adult carers and carers groups. The service is open from Monday to Thursday (9am to 5pm) and on Friday (10am to 4.30pm). Outside of these hours callers can leave a message which will be dealt with when the service re-opens. Help and Care Carerslink helpline number is: 0845 4500418 or fax 01202 432299.

Age Concern & Help the Aged

A charity led by people who have learning difficulties. We support each other to “speak up and lead change”. We work across Bournemouth, Poole and Dorset. Our projects include: The Forum has over 100 members. We come from all over Dorset and we are all adults with learning disabilities. We have regional meetings, and a “Making Changes” committee, and we are represented on Dorset’s “Learning Disability Partnership Board”. Total Communication is about having lots of communication methods available, because everyone is different! Methods include; Signing, Photographs, Using Easy Words, Symbols, Objects, Intensive Interaction. Just Say runs Self-Advocacy groups where young people aged 13 - 25 years can meet and speak up about things that are important to them. There are 9 groups running at the moment. In the Speaking Up groups people can talk about anything that is important to them. Keeping Safe & Citizenship Lots of people with Learning Disabilities have told us that they do not feel safe when they go out. This is because many people experience harassment and crime. Dorset People First is running a citizenship project to look at ways we can make people be and feel safer when they are out. Some of the things we are doing are; Looking at what is being done elsewhere in the country; Helping people with learning disabilities to know their rights and to report crime; Working with the police to let them know what the problems are and how it makes people feel. Dorset People First - 01305 257600

All information available online www.rightcareindex.com

On 1 April 2009 the four national Age Concerns in England‚ Scotland‚ Wales and Northern Ireland joined with Help the Aged to create four new national charities dedicated to improving the lives of older people. We all speak with one voice on behalf of all older people. We are listening to what older people want as we improve our services and activities so that we can achieve our vision of a world in which older people flourish. We cannot achieve this on our own. We do not just work on behalf of older people‚ we engage with them in all that we do; listening to what they say‚ campaigning for the change that they want‚ providing services where others are not and selling products where the markets have failed. Last year‚ between us‚ we reached over 5 million older people. The key partners are the four national charities‚ all of whom share a name and vision; and the many Age Concerns across the UK‚ who provide services for older people in their area (See page 57).

Dorset People First

Advocacy

Carer support groups and organisations

Speaking up on your behalf... Age Concern in Dorset - See page 57 AdvoCare - 01202 737592

Maze Advocacy 0800 970 9883 - Age 6-19 emotional and mental

Bournemouth & Poole Advocacy 01202 399813

National Blind Children’s Society 01278 764770 - Up to 25

Dorset Advocacy 01305 251033 - Learning Disabilities, Parent Support, Training, they also run.

Opaal 01782 844036 - Older people

Dorset People First 01305 257600 - Self-Advocacy

Shelter Dorset 0808 800 0380 - Housing and homeless

Citizens Advice Bureau - A full range of advocacy and information services across offices in Dorset. See page 59.

Care Advice for Older People Their Families and Carers 0800 3777070, info@firststopadvice.org.uk, www.firststopcareadvice.org.uk

Help and Care 0845 4500418 - See LINKS page 7 Independent Mental Capacity Advocate (IMCA) 0845 389 1762 - Mental Health (run by Dorset Advocacy) Independent Complaints Advocacy Services (ICAS) 0845 120 3782 - Complaints about NHS Strip2 15/5/07 11:59201015 Page -1Gay, lesbian, bisexual, trans Intercom Trust 01392

Advice, information and support for anyone with concerns ranging from accommodation to health. 0300 1113303, info@helpandcare.org.uk, helpandcare.org.uk

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Representation for health and care - Advocacy

Dorset Mental Health Advocacy (DMHA) and Independent Mental Health Advocacy (IMHA) 01305 261483

Positive Action South West 0800 3283508 - Sexual Health

Day Services and Respite

Day Services and Respite Care I

nformation on accessing the services through your local authority. Listings below include Day Care and Respite Centres throughout Dorset.

Day Services Day services offer care for adults with physical and/or learning disabilities and people recovering from mental illness. They offer social contact and stimulating activities for people who are finding difficulty living at home, aiming to give them the skills they need to live as independently as possible. Day care also enables carers to have a break from their caring. Centres are run by local authorities, the NHS, voluntary organisations and commercial businesses such as care homes (see pg 15). Respite Care Caring for someone at home may sometimes feel like having a full time job and you might feel that you need to take a break from time to time. Respite Care for the person you look after may give you the opportunity to do just that. It may be possible to admit them to a residential or nursing home for a short period of time, giving you time at home or perhaps

enabling you to take a holiday away. You may also like regular short breaks for a few hours to pursue a hobby or take time for yourself, or perhaps you would just like a good nightâ&#x20AC;&#x2122;s sleep. There are a range of services that can provide trained people to look after the person you care for just such purposes, during the day or night. Direct Payments Scheme An alternative way of providing care that Social Services would normally put in place. Instead of receiving a service, those eligible can receive a payment to purchase their own care. Direct Payments can be used to pay for agency home care, day activities or respite care. Many people prefer this as it gives more control, choice and flexibility in the way their needs are met. Carers can also receive Direct Payments to meet the eligible needs within their assessment.

Day Services and Respite - How to Access Services

Day Services and Respite Care in Dorset Crosby Lodge 01202 517186

The Old Rectory 01929 288082

Barchester 0845 4102828

Talbot Woods Lodge 01202 293390

Lytchetts Residential Care Home 01305 853524

Care Wey Care 0800 412 5995

Crecy Care Home 01305 769911

The Hyde Residential Home 01308 427694

Drayton House 01308 422 835

AAI Care 01305 821001

Inter-County Nursing & Care Services 01425 280811

DRH 01305 267483

Hillcrest Dorset 01202 853149

Abicare Services 01202 88069

Montevideo House 01305 773128

Kingland House 01202 675411

Park Manor 01202 764071

White Lodge and St Helens 01202 777414

Sherborne House Care Home 01305 206141

The Laurels & Pine Lodge Residential 01202 900106

Sea View Day Cantre 01202 721590

The Wimborne 01202 877614

Every Care Wessex 01305 257777

Poole Day Centre 01202 721722

Clarondene Residential Home 01297 442876

Southern Cross HealthCare 0800 174 558.

Fourways Day Centre 01202 670225

Chestnut Strip2 House 15/5/07 01305 257254

Care South 01202 712400

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0800 99 88 33

Most carers want to take full responsibility for the person they look after. Asking for additional help outside the family is often difficult. However, when demands on the carer increase, it is often very helpful to have a way of organising short breaks. There are several ways that you can get a break from caring, from an hour or two, to several weeks; depending on what is appropriate to you and the person you care for. To assess your needs and determine the cost of service, contact your local authority (details below).

Dorset County council

01202 633902 | sshelpdesk@poole.gov.uk Short-term breaks - over 24 hours Care is provided in one of the local homes assessed to be suitable to meet the needs of the cared-for person. Homes are regularly monitored and inspected. Breaks under 24 hours Subsidised short break service funded by Social Services and managed by Help and Care. For more details or to register, contact Help and Care link 0300 111 3303 or e-mail contact@ helpandcare.org.uk. Strip2

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(01202) 458739 | caredirect@bournemouth.gov.uk Short Breaks The breaks can be provided in: your home, a residential home that offers short term care, a nursing home with qualified medical staff available. Our Community Care Brokerage Service can organise breaks. We find a care agency or home that meets the needs of the cared for person and arrange a booking. Learning Disabilities We provide day time opportunities for people who have learning disabilities. These take place in the community and at day centres. Things you can do at day centres; Art, Communications, Music, Cooking, Exercise, Gardening, Learn new things, Out and About, Shopping, Walking, Sports. Physical Disability, Sight or Hearing Impairment and Mental Health Needs At the Boscombe Resource Centre we enable and support people to be independent. We expect Centre users to take an active role in activities and to work with us to achieve their potential. The centre includes the following ground floor facilities: café serving breakfast and lunch, computer suite, hobbies area with hand tools, art room with pottery facilities, kitchens, lounges, specially adapted toilets with hoists, Parker bath and shower room. Tel: 01202 452755 Older People Enjoy the facilities available, join in activities, maintain your skills and lead as full a life as possible. We run four day centres for older people: Alumhurst, Ensbury, Northbourne and Nortoft. A safe, relaxed and friendly environment where you can: meet other people, learn or re-learn daily living skills eg, cooking and laundry, help with personal care, take part in activities such as music, reminiscence and gentle exercise, enjoy a hot, nutritious lunch, go on occasional day trips, use visiting services such as hairdressing and chiropody.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

How to Access Services - Days Services and Respite

Poole Borough Council

Bournemouth Borough Council

Struggling to find the service you need? Call us - 0844 800 9708

01202 633902 | adultaccess@dorset.gov.uk Sitting service A sitting service for carers is available from Dorset County Council. In order to qualify for this service, carers will need to meet set criteria and will then be registered. Those approved to receive the service will then be referred to Help and Care, a local independent charity, who have been commissioned to provide this service on behalf of Dorset County Council. The sitting service is provided through approved care agencies and there is a maximum hourly allowance and a small hourly administration charge payable for this service. Day care The person you care for may be able to attend a day centre, or a care or nursing home, depending on their needs. Transport for day care can sometimes be arranged. Longer breaks The person you care for may be able to spend time away in a care or nursing home, depending on the level of care they need. This could be for a weekend, week or fortnight as needed, and can be booked in advance to ensure both carer and cared for person receive regular respite. It may be possible for someone to come and ‘live in’ with the person you care for, to take over your caring tasks while you take a break for a few days or longer. Making choices Within the different approaches outlined above, there are various schemes tailored to meet the needs of people with particular needs, such as those with a learning or physical disability who may have specific care needs.

Mental Health This service is funded by Social Services and managed by Richmond Fellowship. Talk to your mental health social worker or telephone Richmond Fellowship on 01202 466430. Day activities Where the cared-for person needs daytime activity we may be able to arrange for them to attend a day centre or other type of community activity. Independent providers If you prefer you can make your own arrangements privately with a local agency. Many care homes provide respite care places which can be purchased for a few days or more. Carers Breaks? If the carer wishes to go on holiday whilst the cared for person takes a break, but feels that they need some financial help to do this, they may apply to the Leonardo Trust (a local registered charity) for help towards the cost - 01202 683382.

Day Services and Respite

Short Term Care under your Local Authority

Sheltered Housing & Extra Care Sheltered Housing & Extra Care - Retirement Housing

Sheltered Housing & Extra Care I

nformation on Sheltered Housing (Retirement Housing) in Dorset is provided in this section. It is likely that there will be a waiting list for rents and purchasing, it is advisable to contact the preferred scheme early.

Schemes and options Sheltered housing is often called retirement housing or warden-assisted housing. There are many different types of sheltered or retirement housing schemes, both to rent and to buy. Schemes usually consist of between 15 and 40 dwellings which may be bedsitting rooms, self contained flats, bungalows or luxury apartments. Usually they are designed with older people in mind and to mobility standards, for wheelchair access for example. Some schemes are simply housing designed to meet the needs of older people and linked to a community alarm. But the majority of schemes have a Scheme Manager (or ‘Warden’) as well as a community alarm service. There are often communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided but a very few schemes include a restaurant, and quite a number arrange one hot meal a day. There is usually a minimum age, often 55 or 60, but occasionally 50. Sheltered or retirement housing appeals to people who like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency. The duties of the Scheme Manager can vary considerably between schemes. Some schemes have a resident manager and a 24 hour service, others have visiting/part time managers. Scheme Manager (Warden) Over the last few years there have been many changes to the Scheme Manager’s duties. Most Scheme Managers are now expected to: • Manage the scheme • Summon help in an emergency. • Build up a relationship with older people living in their schemes; giving residents information on availability and access to services and encouraging them to ask for additional support from statutory and voluntary organisations when appropriate. Community alarms • Offer reassurance that help is at hand if needed • By pressing a button on a pendant or pulling a cord, a message is relayed to a monitoring centre, staffed 24 hours a day Strip2

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• If help is needed the centre will alert relatives or friends, or contact your doctor or the emergency services. • Other facilities Renting Most housing for rent is provided by local councils or nonprofit making housing associations (often called Registered Social Landlords or RSL’s). Local councils and RSL’s generally aim to offer their housing to people in the greatest housing need, at rents which are affordable - perhaps with the help of housing benefits. The criteria that applicants are generally expected to show include: • Some degree of housing need because of the physical condition of their present home; or • Medical and/or social reasons for wanting to move, e.g. poor health, disabilities, loneliness, fear or isolation from friends & family; and • That they are not easily able, for whatever reason, to buy rather than rent; and • That (if they are not local already) they have good reason for wanting to move to the area they apply for. In most parts of the country, councils and RSL’s recieve applications from more people than they can assist. The cost of renting will be made up of a rent plus service, a charge to cover the services provided. Service charges in the majority of ordinary sheltered or retirement schemes is in the range of £20 to £40 a week*. People wanting to rent sheltered housing and who have a low income should contact local authority to check their eligibility for housing benefit. Buying You may also consider purchasing property. Prices and types of property vary enormously. A small second-hand flat may be found for under £70,000* in parts of the country. Brand new properties cost more. Luxurious homes on sites with every amenity - swimming pools, golf courses and restaurants - can cost well into six figures. Service charges are likely to apply as will ground rent which could vary from £50 per year to £300*. Optional home care and meal services will normally be charged for separately if they are privately provided. Information Sourced from the Elderly Accomodation Counsel (EAC). Visit www.housingcare.org, or call 020 78201343. *Information as of 2004

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For Sheltered Housing Listings please see www.rightcareindex.com/dorset/sheltered-housing

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Joseph Weld Hospice Trimar Hospice Community Specialist Nursing Service Weldmar Hospicecare Trust is a local charity providing specialist palliative care, advice and support for patients and their families in North, South and West Dorset. All our services are provided free of charge. Our care is available for patients with a life-limiting or terminal illness and we support patients at home through our specialist community nursing service and our day hospices in Weymouth, Dorchester and Shaftesbury. Patients needing in-patient care come to Joseph Weld Hospice in Dorchester for symptom control, respite or end of life care. We also provide respite services for people with long-term progressive conditions. As well as our specialist doctors and nurses we also offer specialist expertise and skills in physiotherapy, occupational therapy, complementary therapy, art and music therapy. We have a Family Support Team with social workers, chaplain and bereavement support workers for both adults and children. Additionally, over 250 patient care volunteers help us provide our care. For further information please visit our website www.weld-hospice.org.uk or call us on 01305 215300 If you would like to donate or fundraise for us please call 01305 215315 If you would like to find out about volunteering with us please call 01305 756930.

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Weldmar Hospicecare Trust Joseph Weld Hospice, Herringston Road, Dorchester, Dorset DT1 2SL Registered Charity No. 1000414

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0800 99 88 33

Information

Information and national information, advice and contacts. NHS, Local Authority, Age Concern, Local Help The Aged, The Care Quality Commision, Citizens Advice Bureau, and more.

Blackout Trust

NHS PALS The NHS is a large and complex organisation providing a broad range of services. PALS will: • Provide you with information about the NHS and help you with any other health-related enquiry • Help resolve concerns or problems when you are using the NHS • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint • Provide you with information and help introduce you to agencies and support groups outside the NHS • Inform you about how you can get more involved in your own healthcare and the NHS locally • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them www.dh.gov.uk 05/07.

STARS - THE BLACKOUTS TRUST The STARS charity (Syncope Trust And Reflex anoxic Seizures) provides information and support to people who suffer with syncope and unexplained loss of consciousness. If someone loses consciousness for a short time they are often said to have experienced a ‘blackout’. There are three main causes of blackouts: dysfunction of the cardiovascular system (syncope), dysfunction of the brain (neurological, as with epilepsy) or psychogenic dysfunction (mental psychological factors). Remember – help is at hand. If you or a family member suffers from these symptoms – you are not alone. You can call our 24 hour dedicated helpline – 01789 450564 – and talk in confidence to one of our dedicated and professional STARS team who will listen and offer help, advice and support if needed. Sometimes having someone to talk to – is all it takes. Remember – you are not alone. STARS | 01789 450564 | www.stars.org.uk | jenni@stars.org.uk

Information - Contacts and useful organisations

Find out about your care provider with CQC Are you looking for a care service for yourself or a relative or a friend? The Care Quality Commission replaced the former social care regulator, the Commission for Social Care Inspection, in April 2009. Just as CSCI did, CQC regulates and inspects all care services for adults in England. Its inspectors inspect thousands of residential care homes and home care agencies every year and write a detailed report each time, setting out the strengths and weaknesses of that service. The Care Quality Commission brings together the work formerly done by the Commission for Social Care Inspection, the Healthcare Commission and the Mental Health Act Commission. Strip2

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Every care service is given a quality rating, from 0 to 3 stars. This makes it easy to see what the inspectors think of the overall quality of care the service provides. A three-star rating means ‘excellent’, two stars ‘good’, one star ‘adequate’, and zero stars ‘poor’. When you look at CQC’s website, www.cqc.org.uk, you can search for care services in your area by postcode, type of service or their quality rating. You can view and download inspection reports, as well as other useful information and advice about choosing the best care service for your needs. Or you can telephone CQC’s customer service team on 03000 616161 or e-mail enquiries@cqc.org.uk

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Information

Information & Advice Age Concern provide an abundance of information in many areas. The information can be given in leaflet form, which you can order from your local Age Concern office (listed below). Here’s some leaflets that you may find useful... Buying Retirement Housing - FS2 Finding Help at Home - FS6 Local Authority Charging Procedures for Care Homes - FS10 Older Home Owners: Help With Repairs and Adaptations - FS13 Direct Payments from Social Services - FS24 Finding care home accomodation - FS29 There are many more leaflets available.

Age Concern Bournemouth 700 Wimborne Road, Winton, BH9 2EG 01202 530530 Age Concern Bridport Chancery House Day Care Centre, Chancery Lane, DT6 3JT 01308 459847 Age Concern Christchurch The Information Centre, Druitt Hall, High Street, BH23 1AB 01202 488311 Age Concern Dorchester Rowan Cottage, 4 Prince of Wales Road,DT1 1PW 01305 269444 Age Concern Ferndown & District The Day Centre, 5 Library Road, BH22 9JP 01202 895252 Age Concern Gillingham & Shaftesbury 47 High Street, Shaftesbury, SP7 8JE 01747 853966 Age Concern Lytchett Minster & Upton Silver Birches, Eldons Drove, Lytchett Matravers, BH16 6HH 01202 622744

Age Concern North Dorset Office 4, The Exchange, Old Market Hill, Sturminster Newton, DT10 1FH 01258 473038 Age Concern Verwood 7 The Kingfishers, Verwood, Dorset BH31 6NP, 01202 821954 Age Concern Weymouth Pilgrim House, 1 Hope Street, DT4 8TU, 01305 761828 Age Concern Wimborne 15/5/07 11:59 Page 1 The Goat House, Pine Road, BH21 3DW, 01202 849945

Housing and Home Safety Advice Care at Home Care Homes Coming Out of Hospital And many more.... Financial Advice Attendance Allowance Bereavement Benefits Can you claim it? And many more... Health Advice Beating the Blues Better Sight/Hearing Going into hospital And many more... Contact Help the Aged; 207-221 Pentonville Road, London, N1 9UZ Tel; 0207 278 1114 Fax; 0207 827 1116 Email; info@helptheaged.org.uk

Advice Line 0808 800 6565

Age Concern and Help the Aged merge

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Contacts and useful organisations - Information

Age Concern Poole Community Hall Old Rope Walk, Blandford Road, Hamworthy, BH15 4AU 01202 666195

Leisure and Technology Computers and Internet Digital Switchover Gardening Holidays Leisure Ideas

Age Concern Blandford Forum 4 Nightingale Court, East Street, DT11 7ED 01258 458250

Help the aged offer advice and support, available through leaflets which you can request by contacting them (details below). Leaflets are available in the following areas...

Information

Local Authority

Useful Contacts General Alcoholics Anonymous Alcoholics Anonymous Dorset Address: PO Box 2499 Bournemouth Dorset BH1 3YB 01202 296000 National Telephone Helpline Number; 0845-769-7555

Alcohol-Anon Family Groups

Bournemouth Tourism

61, Great Dover Street, London, SE1 4YF Telephone Number 0207-403-0888 who will then contact a local number for the caller.

Leonard Cheshire SW Region

Useful Contacts Adult Social Care Services

Dorchester Local Office

Borough of Poole Office

Ferndown Local Office

Adult Social Services Commissioning Civic Centre Annexe, Park Road, Poole, BH15 2RU sshelpdesk@poole.gov.uk 01202 633902

Pennyâ&#x20AC;&#x2122;s Walk, Ferndown, Dorset, BH22 9JY ferndownsocialcare@dorsetcc.gov.uk 01202 877445

Bournemouth Borough Office

Bath Road, Sturminster Newton, Dorset, DT10 1DR northdorsetsocialcare@dorsetcc.gov.uk 01258 472652

Bournemouth Care Direct, Town Hall Annexe, Bournemouth,BH1 6EA caredirect@bournemouth.gov.uk 01202 454979

Information - Contacts and useful organisations

Dorset County Council Adult Access Team, Dorset County Council, County Hall, DT1 1XJ dorsetdirect@dorsetcc.gov.uk 01305 221000

Bridport Local Office The Grove, Rax Lane, Bridport Dorset, DT6 3JL bridportsocialcare@dorsetcc.gov.uk 01308 422234

Acland Road, Dorchester, Dorset DT1 1SH dorchestersocialcare@dorsetcc.gov.uk 01305 251414

North Dorset Local Office

Purbeck Local Office 19 Bonnets Lane, Wareham, Dorset, BH20 4HB purbecksocialcare@dorsetcc.gov.uk 01929 553456

Sherborne Local Office The Shielings, The Avenue, Sherborne, Dorset, DT9 3AJ sherbornesocialcare@dorsetcc.gov.uk 01935 814104

Christchurch Local Office

Weymouth/Portland Local Office

Loring Road - Off Jumpers Road Christchurch, Dorset, BH23 2GZ christchurchsocialcare@dorsetcc.gov.uk Strip2 15/5/07 11:59 Page 1 01202 474106

Jubilee Retail Park, Jubilee Close, Weymouth, Dorset, DT4 7BG weymouthsocialcare@dorsetcc.gov.uk 01305 760139

Leonard Cheshire exists to change attitudes to disability and to serve disabled people around the world. 4 Heron Gate Office Park, Hankridge Way, Taunton, Somerset TA1 2LR Tel: 01823 443674 Fax: 01823 444701 www.leonard-cheshire.org

Dorset Blind Association (previously Dorset County Association for the Blind) 17 Bournemouth Road, Lower Parkstone, Poole, Dorset, BH14 0EF Tel: +44 (0)1202-712 860

DeafPlus South www.deafplus.org Registered charity which works with deaf and hearing people to achieve equality. Operate a mobile advisory unit at different venues around the county, including day/community centres and town centres. A range of equipment can be demonstrated as well as some hearing aid maintenance. 67 Albert Road, Farnborough Hampshire GU14 6SL Phone: 01252 510051 Fax: 01252 524642 Textphone: 01252 510051

Nightlink Free phone out-of-hours listening service for emotional distress and mental health. 8pm-1pm Fri-Mon 0808 8000 306

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Christchurch CAB 2 Sopers Lane, Christchurch, Dorset, BH23 1JG, 01202 482023

Bridport CAB 45 South Street, Bridport, Dorset, DT6 3NY, 01308 456594 www.bridport-cab.org.uk

Bournemouth CAB

Dorchester & District CAB 1 Acland Road, Dorchester, Dorset DT1 1JW, 0845 231 0400

East Dorset CAB Hanham Road, Wimborne, Dorset BH21 1AS, 01202 884738 www.eastdorsetcab.org.uk

Ferndown CAB 1A Princes Court, Princes Road, Ferndown, Dorset, BH22 9JG 01202 893838

Lyme Regis Unit 1A, St Michaels Business Centre Lyme Regis, Dorset, DT7 3DB 01297 445325

North Dorset CAB The Courtyard, Newbury Court, Gillingham, Dorset, SP8 4QX 01747 822117 www.northdorset.cabnet.org.uk

Poole Citizens Advice Bureau

Purbeck CAB Mill Lane, Wareham, Dorset BH20 4RA, 01929 551257 www.purbeckcab.cabnet.org.uk

Sherborne Citizens Advice Bureau Manor House, Newland, Sherborne, Dorset, DT9 3JL, 0844 8487939 www.sherbornecab.org.uk Strip2

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Alzheimers Society, The The UK’s leading care and research charity for people with dementia, their families and carers T: 020 7306 0606 F: 020 7306 0808 Web: www.alzheimers.org.uk Email: enquiries@alzheimers.org.uk

Arthritis Care Working with and for all people with arthritis to put them in control of their arthritis, and their lives. Tel: 0808 8004050

CareAware A non-profit making public information, advisory and advocacy service elderly care funding advice. T: 0161 707 1107 F: 0161 787 8560 Web: www.careaware.co.uk Email: enquiries@careaware.co.uk

Carers UK Prevent carers from becoming emotionally drained, and from forgetting to take care of themselves. Tel: 0808 808 7777 Fax: 020 7490 8824 Email info@carersuk.org or visit www.carersuk.org

Counsel and Care National charity getting the best care and support for older people, their families and carers. Twyman House, 16 Bonny Street, London NW1 9PG Advise line: 0845 300 7585 Mon - Fri, 10am-12 noon and 2-4pm, except Wed afternoons. www.counselandcare.org.uk E: advice@counselandcare.org.uk

Elderly Accommodation Council Help’s older people make informed choices about meeting their housing and care needs. EAC, 3rd Floor, 89 Albert Embankment, London SE1 7TP Tel: 020 7820 1343 www.eac.org.uk

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Care advice, housing advice, financial advice, rights advice Tel: 0800 377 7070 Email: info@firststopadvice.org.uk

Hearing Dogs for the Deaf Buckinghamshire, 01844 348100 North Yorkshire, 01757 638666 www.hearingdogs.org.uk

Mencap The Learning Disability Helpline is a free, confidential service. Information on anything from money and benefits to services and support groups. 0808 808 1111 helpline@mencap.org.uk

Mind (National Association for Mental Health) Mind is the leading mental health charity in England and Wales. We work to create a better life for everyone with experience of mental distress. T: 020 8519 2122 F: 020 8522 1725 Web: www.mind.org.uk Email: contact@mind.org.uk

NHFA Care Fees Advice and Information St Leonards House, Mill Street, Eynsham, Oxford, OX29 4JX Email: enquiries@nhfa.co.uk

UK Home Care Association (UKHCA) is the professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Group House, 2nd Floor, 52 Sutton court Road, Sutton, Surrey, SM1 4SL Tel: 02082885291, Fax: 020 8288 5290 Email: helpline@ukhca.co.uk, www.ukhca.co.uk

EMERGENCY SERVICES

Fire, Police, Ambulance. If you are in or near an emergency call either of these numbers.

999 or 112

You can use either number in the UK, from a landline or your mobile. When in Europe it is well worth remembering 112. 0800 99 88 33

Contacts and useful organisations - Information

54 Lagland Street, Poole, Dorset BH15 1QG, 01202 680838 www.poolecab.co.uk

Useful Contacts National

First Stop

All information available online www.rightcareindex.com

West Wing, Town Hall, Bourne Avenue, Bournemouth, Dorset BH2 6DX, 01202 290967 www.bournemouthcab.co.uk

2 Mulberry Terrace, Great George Street, Weymouth, Dorset, DT4 8NQ 01305 782798

Information

Useful Contacts Citizens Advice

Weymouth & Portland CAB

Taking the worry out of paying for care Our specialist care fees advisers can help you to:

Arrange your finances to meet care costs over the long term. Understand your entitlement to local authority, health authority or state benefits.

For over 15 years we have helped thousands of individuals and their families gain peace of mind in meeting the cost for the care of their choice whilst also preserving as much capital as possible. For expert advice on all aspects of paying for care or a free copy of our long term care guide, call our care fees advice line. Tel:

0800 99 88 33* â&#x20AC;˘ www.nhfa.co.uk

Opening hours Mon - Fri 8am-7pm Sat 8am-2pm*. For quality purposes calls may be monitored and/or recorded. Strip2

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NHFA Limited is authorised and regulated by the Financial Services Authority. Registered in England and Wales. Registration No.04620891 M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N 0800 99 88 33

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