RightCare Index Somerset 2009 -2010

ISBN - 978-0-9556187-3-4

HEALTH AND SOCIAL CARE DIREC TORY FOR SOMERSET 2009-2010

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V I C E A N D I N F O R M AT I O N

0800 99 88 33

Taking the worry out of paying for care Our specialist care fees advisers can help you to:

Arrange your finances to meet care costs over the long term.

Understand your entitlement to local authority, health authority or state benefits.

For over 15 years we have helped thousands of individuals and their families gain peace of mind in meeting the cost for the care of their choice whilst also preserving as much capital as possible.

Learning Disabilities

For expert advice on all aspects of paying for care or a free copy of our long term care guide, call our care fees advice line.

Find the assistance you need

Tel:

0800 99 88 33* • www.nhfa.co.uk

Opening hours Mon - Fri 8am-7pm Sat 8am-2pm*.

For quality purposes calls may be monitored and/or recorded.

NHS Somerset

NHFA Limited is authorised and regulated by the Financial Services Authority. Registered in England and Wales. Registration No.04620891

AC12723

Information on your PCT

Your Community

Hear from Social Care AND the independent sector

Get Around

Motability and accessible recreation

Elder Care

Home Care and Care Homes All you need to know!

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Care Homes - Meal Provision - Motability - Home Care - Nursing Agencies Sheltered Housing - Disabilities - Learning Disabilities - Mental Health - Day Care Leisure & Recreation - Adult Social Care - NHS PCT - And More!

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1 CONSULTED BY THE HEALTH AND CARE SEC TOR - PROFESSIONALS, PROVIDERS, AND AUTHORITIES M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

They always made sure you had the very best.

Now it’s their turn.

At South West Care Homes we believe we provide a level of care that is truly unique. We understand the value of the individual and appreciate how people, of all ages, value their independence and privacy.

All our homes are relaxed, feature properties where residents can live their lives how they choose, safe in the knowledge that help is on hand should they need it.

With homes throughout the South West we are the region’s leading independent provider of care for the elderly, with all our homes run by professional, passionate and caring staff.

We provide specialist services such as dementia care, disability support, as well as access to financial and legal advice.

For more information, give us a call or visit our website.

South West Care Homes, the care they deserve.

Kenwyn Crediton, Ashfield Exmouth, Ashley House Langport, Lake View Newton Abbot, Sunningdale House Perranporth, Manor House Plymouth, Michaelstowe Plympton, Cambrian Lodge Portishead, Beechmount Torquay, The Firs and Emily’s Witheridge Nr Tiverton.

0800 324 7007 www.southwestcarehomes.co.uk info@southwestcarehomes.co.uk

Welcome...

Many listings in this publication are organised by districts

Cheddar Burnham

3

Porlock Minehead Williton

1

Frome Shepton Mallet

5

Bridgewater

Taunton

Ilchester

2 Wellington

Glastonbury

Ilminster

4

Wincanton

Yeovil

Chard

1

West Somerset

2

Taunton Deane

4

South Somerset

3

Sedgemoor

5

Mendip

All the information in this publication is available here...

www.rightcareindex.com www.rightcareindex.com/ebooks mail@rightcareindex.com 0844 800 9708 Please contact us with any enquiries about care services in Somerset, or to obtain your FREE copy of RightCareIndex for Somerset and other counties.

RightCareIndex Details © RightCareIndex 2009. All rights reserved for RightCareIndex titles.

Reproduction of any part of this publication in any form is prohibited without prior permission from RightCareIndex. RightCareIndex has made every effort to ensure the information in this directory is accurate. The company cannot accept responsibility for any errors or omissions. RightCareIndex does not endorse or support any institution listed. Published by: RightCareIndex, 29A Lemon Street, Truro, Cornwall, TR1 2LS. 0844 8009708. Publisher/Editor: Christine Rowberry. Media Design/Production Manager: Samuel Manley.

Assistant Production Manager: Jen Lucas. Human Resources: Nadine Brace. Advertising Manager: Derek Phillips. Senior Sales Executive: Kate Scott. Marketing: Kevin Robins. IT Manager: Robert Rowberry. Accounts Manager: Sharon Eaton. Distribution of this publication by any party does not constitute the support or recommendation of any of the products or services within the publication. RightCareIndex or any of its distributors can not be held responsible for any errors or omissions regarding listings in this publication.

RightCareIndex can not be held responsible Strip2 15/5/07 11:59 Page 1 for the cost of phone calls made to phone numbers provided in this publication. Please be aware call charges may vary. Please contact your provider for pricing information.

Editors Notes

Welcome to the first annual edition of RightCareIndex Care For Somerset. Having published in Devon, Cornwall, and shortly in Dorset, our main aims this year are to be even more inclusive, accessible and informative.

RightCareIndex offers all the solutions that fall in line with the Governments ‘personalisation agenda’.

We embrace the power of choice and the right to an altruistic care approach.

Care Homes and Home Care form a huge part of social care, which is why we dedicate quality editorial and detailed listings to these sectors. We must be reminded though, there are hugely important aspects beyond these sectors. Further health and care decisions surrounding service users families and professionals, to name a few; meal provision, health initiatives, mobility, advocacy, learning disabilities, mental health, leisure and recreation. We champion a complete and wholesome approach to health and social care in the 21st Century.

we embrace the power of choice and the right to an altruistic care approach Development of the index remains holistic and offers opportunity to voluntary and charitable organisations. A truly comprehensive approach.

In order to remain topical and local we welcome any contact and information from both the public and private sector. Please feel free to contact us with any useful information.

Christine Rowberry Editor, RightCareIndex 0844 800 9708

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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Care For Somerset 2009-10

Contents A

s a directory of care, it is the aim of RightCareIndex to assist the public in their search for care and to enhance and individualise their lifestyles. Comprehensive listings are included in this publication and our website www.rightcareindex.com together with helpful information from appropriate sources.

Cover Photo Mike Franklin. myspace.com/mikefranklinphotography

Keep the RightCareIndex Free! - Please mention us when contacting our advertisers.

Your Somerset

NHS Services in Somerset • PALS • Home From Hospital • NHS Health Initiatives • LINks Somerset County Council • Accessing Care Services • Care Quality Commission • Independent Providers

Care Homes

Funding for Care Homes • Care Home Listings for Somerset Things to consider when choosing a care home • Paying for Care • Types of Care

Learning Disabilities

Person Centred Planning • Accessing Learning Disability Services • County Council Promise to You LDPB • Learning Disability Care Homes and Providers • NHS Learning Disability Assistance

Carers

Local Support Services • Are you a Carer? • Carers Assessment for Support St John Ambulance • Support for Carers

Nursing Agencies National Minimum Standards Nursing Agencies in Somerset

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Accessing Care at Home Services • UK Home Care Association Listings for Meal M all O Vproviders I N G I N T• O A Provision C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

06 14 24 28 29 30

0800 99 88 33

Meal Provision

Eat Well, Age Well • Government Eat Well Plate Food Providers Somerset • SCIE Nutrition Facts

Mental Health

National Dementia Strategy • Alzheimers Society • Saneline • Frank - Drug / Alcohol Dependence NHS Mental Health Hospitals • Books for Dementia • Admiral Nursing Direct

Disabilities

Pluss Employment for Disabled People • Advocacy • Wheelchair Provision Accessible Somerset / Britain • Disabled Clubs - Football, Art, Canoeing

Motability

The Motability Scheme • Listings for your nearest Motability dealership Blue Badge Scheme • Shopmobility • Moving Forward • Car Share Scheme • Road Tax Exemptions

Activity and Therapy

Leisure Map • Active Living for Older People in Somerset • Swimming • Cinema For Carers • Alternative Therapists • Blue and Green Gyms • Leisure Centres • Riding for the Disabled • Leisure Access Pass

Advocacy

Advocacy for Physical Disabilities/Sensory Impairment • Learning Disabilities Older People • Mental Health • List of Advocates in Somerset • Age Concern • FirstStop

Day Services and Respite

About Day Services • About Extra Care • Somerset Cancer Care List of Providers • St Margarets Hospice

Sheltered Housing

Sheltered Schemes • Renting and Buying Sheltered Housing Anchor Trust Information • Sheltered Housing Providers

Information

NHS PALS • Digital Switchover • Age Concern • Essential Council and Independent Contacts Government’s Vision for Adult Health and Social Care • Somerset Joint Needs Assessment

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Your Somerset RCPA - Registered Care Providers Association

Find out about your care provider with CQC

Somerset County Council (SCC) offers, directly or indirectly, a comprehensive range of support and care for its residents.

They maintain, in partnership with the Residential Care Providers Association Somerset, a list of all care homes within the county, and also all of the independent care agencies which provide a wide range of support services for those who wish to remain in their own homes, but need some form of occasional - or regular - care and support. In addition, SCC provides a wealth of information to residents on services available to them.

Are you looking for a care service for yourself or a relative or a friend?

Moving into a care home may be the most important decision you have to think about. The RCPA can provide; • Easy to understand information about moving into a care home • A list of care homes in Somerset and the facility to search for homes in areas of the county • Care home vacancies in Somerset

Every care service is given a quality rating, from 0 to 3 stars. This makes it easy to see what the inspectors think of the overall quality of care the service provides.

A three-star rating means ‘excellent’, two stars ‘good’, one star ‘adequate’, and zero stars ‘poor’.

Most care homes for people in Somerset are run by private or voluntary organisations. There are two different types of care homes; • Care Homes providing personal care • Care Homes with nursing Leaving your home and familiar surroundings to move into a care home is a big step. You should think about what will be involved in a move and consider all choices carefully. www.rcpa.org.uk

CALL SOMERSET DIRECT Somerset Direct is a phone advice and information service for all Somerset County Council services. You can call Somerset Direct between 8am and 6pm Monday to Friday and from 9am to 4pm on Saturday.

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The Care Quality Commission replaced the former social care regulator, the Commission for Social Care Inspection, in April 2009. Just as CSCI did, CQC regulates and inspects all care services for adults in England. Its inspectors inspect thousands of residential care homes and home care agencies every year and write a detailed report each time, setting out the strengths and weaknesses of that service.

When you look at CQC’s website, www.cqc.org.uk, you can search for care services in your area by postcode, type of service or their quality rating. You can view and download inspection reports, as well as other useful information and advice about choosing the best care service for your needs.

Or you can telephone CQC’s customer service team on 03000 616161 or e-mail enquiries@cqc.org.uk The Care Quality Commission brings together the work formerly done by the Commission for Social Care Inspection, the Healthcare Commission and the Mental Health Act Commission.

Did you know?

You could get help with funding for a care home. To find out more about Care Homes that suit your needs please see page 14 .

Did you know?

Care at Home is the new name for Domiciliary Care. To find out more about accessing Care at Home services please turn to page 30.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Somerset’s Community Information Database Somerset Gateway holds information on clubs, societies, community and voluntary organisations and self help groups.

Information includes contact details, venue, timetable, links to websites and general notes on the purpose of the organisation.

Organisations may also attach documents, such as minutes of meetings, annual reports, or leaflets/posters.

Somerset Gateway a Community Information Partnership

Somerset Gateway aims to: • Allow people across Somerset to locate community information relating to their local area; • Provide the ‘first stop shop’ for community information about Somerset; • Increase participation in local clubs and societies • Maintain a high quality and up-to-date information resource.

Somerset Gateway is an online resource accessed through the internet, and free of charge in every library in Somerset via the People’s Network and anywhere that has the internet.

Information held on the database can also be obtained through the Enquiry Centre, phone 01823 336370, text 07919 540839 or email somersetgateway@somerset.gov.uk

Searching the Somerset Gateway database is easy. Simply type a word or words in the keyword(s) box. This could be the name of an organisation, a place, an activity, or a general subject.

There is an Organisation A-Z to browse by organisation name and an Advanced Search page if you want to be more specific.

If you would like to add an entry to Somerset Gateway please use the add organisation form. If you prefer a paper form or if the information about your organisation has changed, please contact us. www.Somerset.gov.uk/somersetgateway

Somerset County Council Choosing a nursing or residential home, or support in the community can be a daunting prospect. If you or someone you care for are considering your future care needs, Somerset County Council is here to help. We can provide information and impartial advice that will help you to make the right choice for your circumstances.

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Somerset County Council Adult Social Care Adult Social Care arrange social care services for older people, younger people with physical disabilities and people with sensory loss. We aim to support people in their own homes in the community wherever possible. Where that is no longer possible, our aim is to ensure the availability of a good quality residential or nursing home. Services are based on the principles of promoting independence and maximising choice. Most services are purchased from the independent sector, rather than being provided in-house. We provide support in the following areas: • Assessment of needs • Care planning, co-ordination and review • Emotional and practical support • Protection of vulnerable adults • Care in a residential or nursing home • Personal care at home • Sitting Service (to provide a break for carers) • Community meals service • Day Services and opportunities • Community equipment • Adaptations to the home environment • Support for carers • Direct Payments • Advice on social care, health, housing and money from Somerset Direct • Financial assessments and benefits advice

Access to Services

Fair Access to Care Services; for older people and people with a physical disability or sensory loss Fair Access to Care Services Somerset County Council provides a range of services for adults with care and support needs to help them to live as full a life as possible. To make sure that the way people get our services is as fair as possible we use the following principles: • People with similar needs will be helped in similar ways.

• People will have equal access to services regardless of their age, the type of disability that they have, or where in the county they live.

Families often provide the most support for vulnerable people. We take the needs of carers into account. We do not take their willingness to continue caring for granted. If you are a carer you have a right to have your own needs assessed Strip2 15/5/07 11:59 ofPage 1 independently from the needs the person you are caring for.

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Image: Somerset County Council Corbin O’Grady Studios

Call Somerset Direct 0845 345 9133 Eligibility for services The decision about whether you are eligible for services is based upon an assessment of your needs and how they affect your life. The assessment will help us to understand the degree of need, according to four bands: Critical, Substantial, Moderate or Low. We can only provide services if the degree of need you are experiencing is Critical, Substantial or Moderate.

What sort of help can we arrange?

We may arrange: • Support with some of the caring tasks in your home • Special equipment or changes at home to help you manage essential tasks or activities • Day services • Meals services • Accommodation in a care home if you are unable to remain at home • Short term care to provide you with a different and enjoyable experience and allow your carers to take a break.

• We work closely with other organisations that provide health, education, employment, housing and leisure services. The kind of help we organise in partnership with these organisations aims to: • Help to develop or maintain skills you need to be as independent as possible • Support to develop employment skills and recreational opportunities, particularly where these help you to make better use of facilities in your community • Support for carers.

Is there a charge for services?

There is no charge for the assessment of needs, but there is a charge for some services that we arrange. Where there is a charge for any of the services you need, we may have to carry out a financial assessment to see how much you have to pay.

Call Somerset Direct 0845 345 9133 Information source: www.somerset.gov.uk

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Putting People First A shared vision and commitment to the transformation of Adult Social Care Older people, disabled people, and people with mental health problems demand equality of citizenship in every aspect of their lives, from housing to employment to leisure.

The vast majority of people want to live in their own homes for as long as possible.

The values of Putting People First Ensuring older people, people with chronic conditions, disabled people and people with mental health problems have the best possible quality of life and the equality of independent living is fundamental to a socially just society.

For many, social care is the support which helps to make this a reality and may either be the only non-family intervention or one element of a wider support package.

The time has now come to build on best practice and replace paternalistic, reactive care of variable quality with a mainstream system focused on prevention, early intervention, enablement, and high quality personally tailored services. In the future, we want people to have maximum choice, control and power over the support services they receive.

a mainstream system focused on prevention, early intervention, enablement, and high quality personally tailored services. In the future, we want people to have maximum choice, control and power over the support services they receive.

We will always fulfil our responsibility to provide care and protection for those who through their illness or disability are genuinely unable to express needs and wants or exercise control. However, the right to self-determination will be at the heart of a reformed system only constrained by the realities of finite resources and levels of protection, which should be responsible but not risk averse.

Over time, people who use social care services and their families will increasingly shape and commission their own services. Personal Budgets will ensure people receiving public funding use available resources to choose their own support services – a right previously available only to self-funders. The state and statutory agencies will have a different not lesser role – more active and enabling, less controlling.

HM Government 2007, www.dh.gov.uk

Ever wanted to speak up about a health or social care service in Somerset but not known how? It might have been to offer an opinion on how things could be improved, or talk about an experience – good or bad. Well, now you have the opportunity.

A LINk (Local Involvement Network) is a network of local people and groups. It listens to what people like you have to say about health and social care services in your area, and tells councils and the NHS what it has discovered. They are legally obliged to give the LINk any information it asks for and to respond to any recommendations the LINK makes, so that services can get better.

The Somerset LINk wants to hear from you. You may want to comment on GP services, hospitals, mental health services, sexual health, day care, residential homes or older people’s services.

Help and Care has been appointed the host organisation for the Somerset LINk. The charity’s role is to support the LINk to be an effective voice for people in the area.

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To have your say, or to find out more about the Somerset LINk, please visit www.makesachange.org.uk somersetLINk@makesachange.org.uk 0300 111 0102.

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NHS in Somerset Your nearest NHS Hospitals

MIU MIU Burnham-on-Sea War Memorial Hospital

MIU

MIU MIU Minehead & West Somerset Hospital

Foundation Hospital Trust

MIU A&E

Shepton Mallet

Williton & District Hospital West Mendip Community Hospital MIU Bridgwater Community MIU Hospital

Dene Barton Community Hospital

(PCT) Treatment Hospital

Frome Community Hospital

Wellington Community Hospital

A&E Musgrove Hospital (Taunton and Somerset NHS Foundation Trust)

A&E Yeovil District Hospital NHS Foundation Trust

South Petherton Hospital

Minor Injuries Unit MIU

Accident and Emergency

Verrington Hospital

MIU

Chard Hospital

Crewkerne Hospital

The Somerset NHS Trusts Somerset Partnership NHS & Social Care Trust www.sompar.nhs.uk 01278 432000

Yeovil District Hospital NHS Foundation Trust www.yeovilhospital.nhs.uk 01935 475122

Somerset Primary Care Trust www.somersetpct.nhs.uk 0800 0851 067

Taunton & Somerset NHS Trust www.tst.nhs.uk 01823 343536

Somerset NHS Trusts are responsible for addressing the health needs of people who live in the county of Somerset.

They provide some of these services by employing our own teams of nurses and allied health professionals, treating patients in their own homes and in community hospitals.

A&E (Accident and Emergency Departments) Assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 999 for emergencies such as; loss of consciousness, pain that is not relieved by simple analgesia, acute confused state, persistent/ severe chest pain, or breathing difficulties.

MIU (Minor Injuries Unit) If your injury is not serious, you are usually better off visiting a minor injuries unit (MIU) saving yourself unnecessary long waiting times and allowing staff in A&E departments to concentrate on people with serious and life-threatening conditions.

Patient Advice & Liaison Service - PALS As a patient, relative or carer sometimes you may need to turn to someone for help, advice and support. PALS aim is to help sort out any problems or concerns you may have when using health services. PALS works with patients and staff to improve our health service. They will do this by: • Offering advice/support to patients, their families and carers • Providing information on NHS services • Listening and responding to concerns, suggestions or queries • Helping sort out problems quickly on your behalf.

PALS will always ask for your permission before personal information is discussed with others. They can talk to staff, management and other organisations on your behalf. The service is free and confidential. Only in exceptional cases where your safety or that of others must be considered will we have to pass on information. PALS will always tell you if they have to do this. Our aim is to agree the best way forward to deal with a problem and get it resolved quickly - if possible on the spot. To contact PALS please see page 56.

The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally

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and physically well, to get better when we are ill and, when we cannot fully recover, to stay as well as we can to the end of our lives. It works at the limits of science – bringing the highest levels of human knowledge and skill to save lives and improve health.

It touches lives1at times of basic human need, when care and compassion are what matter most.

15/5/07 11:59 our Page

NHS Direct - 0845 4647

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NHS: Help and care beyond the hospital Continuing Healthcare What is continuing care?

NHS continuing healthcare is the name given to a package of services which is arranged and funded by the NHS for people outside hospital with ongoing health needs. You can get continuing healthcare in any setting, including your own home or in a care home. NHS continuing healthcare is free, unlike help from social services for which a charge may be made depending on your income and savings.

In your own home, this means that the NHS will pay for healthcare (e.g. services from a community nurse or specialist therapist) and personal care (e.g. help with bathing, dressing and laundry). In a care home, the NHS pays for your care home fees, including board and accommodation.

Who is eligible for NHS continuing healthcare?

Anyone assessed as requiring a certain level of care need can get NHS continuing healthcare. It is not dependent on a particular disease, diagnosis or condition, nor on who provides the care or where that care is provided.

If your overall care needs show that your primary need is a health one, you should qualify for continuing healthcare.

What if I am not eligible for NHS continuing healthcare?

If you do not qualify for NHS continuing healthcare then you may have to pay for some or all of your care, although the NHS will still provide for your medical needs. You may have to take a local authority means test to decide how much you should pay towards your personal care and accommodation if you are in a care home.

However, if you are a resident of a residential home and require care from a registered nurse, this will be provided free of charge through NHS-funded nursing care.

How will the assessment framework operate?

The NHS will make the decision on eligibility for NHS continuing healthcare in collaboration with the local authority through a multi-disciplinary team and with the full and active involvement of you and your carers. A multi-disciplinary team is made up of two or more professionals who are involved in your care.

NHS-Funded Nursing Care What is NHS-funded nursing care?

By law, local authorities cannot provide clinical services because the NHS is responsible for any care that must be provided by a registered nurse. For people in care homes, registered nurses are usually employed by the care home itself and, in order to fund this nursing care, the NHS makes a payment to the care home to cover the cost of providing the care for those who are eligible.

Who is eligible for NHS-funded nursing care?

You should receive NHS-funded nursing care if you: • have been assessed as requiring the services of a registered nurse • do not qualify for NHS continuing healthcare but have been assessed as requiring the services of a registered nurse • are not receiving registered nursing care in any other way What is happening to the nursing care bandings?

Previously, there were three bands for NHS-funded nursing care, and the NHS had to determine which of these each individual would fall into. Under the new National Framework, the NHS will still have to assess your need for registered nursing and decide what services to provide, but there will not be any bands, nor will there be a need to have a separate assessment to decide the right band.

Information from DoH Publication ‘NHS continuing healthcare‘. Contact Somerset PCT PALS 0800 0851 067

The Home From Hospital Service What is the Home from Hospital Service?

It helps people to go back home after a stay in hospital. The service can give short term practical and emotional support to help regain confidence and live independently.

We can help by: • Taking you home and helping you to settle in.

• Shopping for you.

• Collecting prescriptions and pensions.

• Sitting with you if your carer has to go out.

How can I get this help?

You can contact us, or a friend or relative can contact us for Strip2 15/5/07 11:59 ask Page you. If you are in hospital, the1 person who is arranging for you to go home and they can contact us for you.

Who gives the help?

The service is provided by our trained volunteers. Our volunteers follow the seven principles of the Red Cross.

These are Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity and Universality.

What does it cost?

There is no charge for this service. Some people like to make a donation to the Red Cross after they have used the service but you do not have to do this.

How to contact ‘Home From Hospital Service’ You can contact the Home from Hospital Co-ordinator by telephone 01823 273 707 or 0845 3315000 Information source: www.somerset.gov.uk

NHS Direct - 0845 4647

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Dept. of Health - Improving the Nations Wellbeing Our Vision for Social Care for Adults in England

A plan for getting the nation moving

Physical activity is something that matters to all of us.

At every life stage it is important that we build physical activity into our daily routines. It is a basic foundation for healthier lifestyles.

Earlier this year we launched Change4Life. Its message is simple: We must all “eat well, move more and live longer”.

What we need is a lifestyle revolution.

Be Active, Be Healthy forms part of this revolution. By working with policy makers, local government and grassroots organisations, we can help to put physical activity at the heart of every community, so that individuals are healthier, businesses more productive, and our environment is improved.

With the support of the new Physical Activity Alliance, a range of initiatives across the spectrum of physical activity and new investment in the delivery infrastructure, Be active, Be Healthy will transform local communities and help us build a fitter healthier and happier nation.

Alan Johnson Secretary of State for Health Be Active, Be Healthy, Publication 2971707. Available through the Strip2 15/5/07 11:59 Page 1 Department of Health, 0870 600 55 22, www.dh.gov.uk

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Our starting point is the principle that everyone in society has a positive contribution to make to that society and that they should have a right to control their own lives. The vision we have for Social Care is one where: • services help maintain the independence of the individual by giving them greater choice and control the local authority and Director of Adult Social Services have key strategic and leadership roles and work with a range of partners, including Primary Care Trusts and the independent and voluntary sectors, to provide services which are well planned and integrated, make the most effective use of available resources, and meet the needs of a diverse community; • local authorities give high priority to the inclusion of all sections of the community, and other agencies, including the NHS, recognise their own contribution to this agenda; • services of high quality delivered by a well-trained workforce or by informal and family carers who are themselves supported; • we make better use of technology to support people, and provide a wide range of supported housing options; • we provide services with an emphasis on preventing problems and ensure that social care and the NHS work on a shared agenda to help maintain the independence of individuals; Independence, Wellbeing, Choice, Dept. of Health Publication, 2005

Why England needs a new care and support system Society is going through huge change. People are living longer than ever before, and the proportion of older people in our society is growing. We have different social values, and we expect more choice and control over all areas of our lives, including public services. And too often the existing system does not live up to the expectations of those who depend upon it. We have an ageing population. In the next 20 years, the number of people over 85 in England will double and the number over 100 will quadruple. Similarly, advances in medical knowledge and practice mean that disabled people can live longer and can lead healthier lives. We expect over 1.7 million more people to have a need for care and support in 20 years’ time.

A radical rethink of the care and support system is needed to address these challenges. Otherwise, it is likely that families, including dependent children within the family, will be under pressure to provide inappropriate levels of care, and in some cases people will go without support. If we fail to get to grip with these long-term issues we will fail to provide quality of life for potentially large groups of people, and consequently demand for NHS services will increase inappropriately.

The Case for Change, Dept. of Health Publication, 2009

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Our Health & Care, Our Say A New Direction for Community Services The Our Health, Our Care, Our Say White Paper sets out a vision to provide people with good quality Social Care and NHS services in the communities where they live. NHS services are half way through a 10 year plan to become more responsive to patient needs and prevent ill health by the promotion of healthy lifestyles. Social Care Services are also changing to give service users more independence, choice and control.

Dept. of Health White Paper; Our Health, Our Care, Our Say 2005 Turn to page 9 for information on ‘Putting People First’

The Power of Choice A dramatic expansion of patient choice in the NHS got under way in April 2008. Surveys have consistently shown that patients want choice. The 2005 British Social Attitudes survey revealed that 65% of patients said they wanted choice of treatment, 63% wanted a choice of hospital and 53% welcomed a choice of appointment time.

The introduction of free choice means that patients referred to see a specialist can choose where they will be treated. They can choose from any hospital that meets NHS standards. The list includes many private hospitals as well as all NHS providers.

Between them they offer everything from treatment for cataracts to open-heart surgery. Under free choice, if you and your GP decide that you need to see a specialist, you’ll be able to choose the hospital that best suits your needs.

Perhaps you’ll want to go somewhere away from home but close to your family. Perhaps good parking facilities are vital for you. Waiting lists, cleanliness, reputation... these can all be considered in your decision. The choice is now yours.

NHS Choices will help you to make your choice, allowing you to select a wide range of different hospitals and compare them on the criteria that matter most to you. Find and compare hospitals by visiting NHS Choices website - www.nhs.uk In many cases, you’ll also be able to see how other patients rated the hospital. You can also add your own comments.

It may not always be possible for you to choose which hospital you go to. In the case of accidents and other emergencies, for example, ambulance crews may have to decide for you. Also, your GP may take the view that, although your case is not an emergency, you need to see a specialist quickly. Here, the GP may have to advise you.

There are two areas of healthcare where the location in which you are treated is not subject to free choice: mental health services and maternity. However, you can always talk to your GP if you feel the hospital you’re being referred to is Strip2 11:59 1 been seen by the specialist, not right15/5/07 for you. And oncePage you’ve you can always ask for a second opinion. www.nhs.uk M O V I -NAbout G I N Patient T O A Choice C A R E2009 HOME – ADV IC E AND

What does Change4Life do for you?

The Change4Life advertising campaign will make the subject of weight and physical activity a hot topic and will urge us to make changes to our diet and levels of activity. The campaign talks about ‘fat in the body’ rather than ‘fat bodies’ and makes clear the link between fat and preventable illnesses. It also pins the blame on modern life, which affects all of us, rather than pointing the finger at parents. Free Change4Life materials are now available for you to order or download to use to support the movement.

Who needs Change4Life We all know it can be hard these days to live a happy, healthy life but Change4Life can help. After all, none of us are perfect.

The way we live in modern society means a lot of us, especially our kids, have fallen into unhealthy habits.

Why should I join Change4Life?

Would you like loads of ideas and help to give your family a happier, healthier future? Then you already know why you should join Change4Life. As part of Change4Life, you will receive tons of helpful information, games, tools, tips and a free welcome pack. You can also search for what is happening in your local community. We’ll update Change4Life all the time so don’t miss out – visit our website regularly. www.change4life.co.uk

* *Calls to 03 numbers should cost no more than geographic 01 or 02 UK-wide calls, and may be part of inclusive minutes subject to your provider and your call package.

I N F O R M AT I O N

0800 99 88 33

13

Care Homes are Homes are listed in this section alphabetically in districts. For more information C contact the homes directly. Information in this section includes making a decision, types of home, care home fees, and questions to ask.

Questions to ask when choosing a Care Home...

Everyone will have different views about what they think is a ‘good’ home, and each person’s needs will differ. Here are some questions to consider. Some may be more important to you than others.

• Does the home encourage residents to do as much as possible themselves and to make choices about as many aspects of their daily lives as they can?

• Can residents bring personal possessions - pictures, plants, furniture?

• Can the home meet the resident’s communication needs - for example, through a language other than English, or non-verbal method such as sign language or large print?

• Do residents choose what and when to eat? How are special diets catered for? Can Residents eat privately with guests from time to time? Can residents prepare any food and drinks themselves?

• Are residents free to see visitors when and where they choose? Can visitors stay overnight at the home, if they have travelled long distances?

• Can residents use a telephone in privacy, for incoming and outgoing calls?

• Do residents rise and go to bed when they choose? If not, do you consider the arrangements to be reasonable?

• What provisions does the home make for taking residents out - on outings, to the shops, to the theatre, place of worship, or entertainment?

• What physical activities are available for residents?

• is there more than one living room, so that there is a quiet room as well as one with a television?

• Are there books, newspapers available for residents?

• Do residents visit the library, or does a mobile library come?

• Do the managers of the home ask about how the resident Strip2 15/5/07 11:59 Page 1 would like to handle money or medicines?

14

• How does the home ensure valuable items are kept secure?

• Do the residents have their own GP’s?

• Is there a residents committee?

• Does the home encourage residents to say how they feel about living there, and provide written information to residents and/or their families about how to discuss a problem or make a complaint?

• Are toilets available in all parts of the home, fully equipped with handrails and other helpful equipment?

• An wheelchairs go everywhere within the home, and easily in and out? Is there a lift?

• If the resident needs help bathing, does the home have suitable facilities? Who will help bathing, and can the resident choose how often they have a bath?

• Do you have to pay extra for toiletries?

• Are there any areas for smoking and non-smoking?

• What happens if residents require more or less care than they currently have? Might they have to leave? What arrangements are made for funerals, and for payment if the resident dies?

• Can residents help in ordinary activities of the home, cleaning, cooking, gardening?

• Are residents allowed to bring their pets with them to the home?

Information from Age Concern: Fact Sheet 29, Nov 2007

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Taking the worry out of paying for care Our specialist care fees advisers can help you to:

Arrange your finances to meet care costs over the long term.

Understand your entitlement to local authority, health authority or state benefits.

For over 15 years we have helped thousands of individuals and their families gain peace of mind in meeting the cost for the care of their choice whilst also preserving as much capital as possible.

For expert advice on all aspects of paying for care or a free copy of our long term care guide, call our care fees advice line.

Tel:

0800 99 88 33* • www.nhfa.co.uk

Opening hours Mon - Fri 8am-7pm Sat 8am-2pm*.

For quality purposes calls may be monitored and/or recorded.

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NHFA Limited is authorised and regulated by the Financial Services Authority. Registered in England and Wales. Registration No.04620891

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

15

AC12723

Care Homes Information continued...

Paying for Services in a Care Home We understand making a move to a care home can be a daunting task. This article will be helpful if you are an adult who needs help with paying for services in a care home. You may already be living in a care home, paying your own fees and find that your savings are reducing, or you may be considering moving into a care home.

Each person requiring funding must have their care needs assessed by Somerset County Council and must meet the eligibility criteria for funding. The amount a person has to pay will depend on their individual financial circumstances. The rules for deciding how much people pay towards service in care homes, and the capital limits for funding are laid down by the central government in the ‘Charging for Residential Accommodation Guide’.

If you have been assessed as needing continuing NHS care services, or you have been placed in a care home under section 117 of the Mental Health Act 1983, you will not be charged for your care whilst you continue to be eligible for funding. *Rate as of April 2009

Where do I start?

Paying for Residential Care If you are moving to a care home and think that Somerset County Council may be able to help you with the fees, they will have to look at your finances and work out how much you can afford to pay and how much help you might be able to have.

A member of staff from the Financial Assessment and Benefit (FAB) Team will contact you, or the person who looks after your finances, within four weeks of the date of your move to a care home. They will arrange for a FAB officer to visit, at a time that suits you, to work out how much you will have to pay. At the visit they will be able to help you with any questions you have about exactly how much you will have to pay.

Most people have to pay something towards their care fees.

For someone over sixty on Pension Credit (Guarantee Credit) this will normally be £108.10 a week. For someone under sixty on Income. Support this will normally be £69.90. If you have moreStrip2 income the weekly charge will be higher than this. If you 15/5/07 11:59 Page 1 have savings of over £23,000 you will have to pay the full cost

16

of the care. The FAB officer will look at your income and savings and when they visit they will ask to see evidence of these.

Top-Ups Somerset County Council sets different weekly fee levels for different types of care. If you choose to go to a home that charges more than these levels a third party will have to pay the difference. This could be a family member, friend or charity. The resident is not allowed to pay the top-up from their income or savings, unless they own a property that is taken into account in the financial assessment. For example if you are an older person and choose to go to a residential home with quality rating charging £350 each week: • The fee level set by Somerset County Council is £328.20 • A third party will have to pay £21.80 each week – the difference between £350 and £328.20 • The resident will pay as much as they can afford • Somerset County Council will pay the difference between the amount the resident can pay and £328.20. For example if the resident could afford to pay £120 • £120 - resident to pay directly to the home • £208.20 – Somerset County Council to pay to the home • £21.80 – third party to pay directly to the home • £350 – total fee Weekly Fee Levels vary depending on the type of care you need call Somerset County Council on 0845 345 9133 for details.

Income Most income is taken into account including: • Occupational pensions / State retirement pensions • Income Support • Minimum Income Guarantee • Pension Credit • Other state benefits including Attendance Allowance / Disability Living Allowance (care component)

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

• Income from property rental • Annuity income • Income from Trust Funds • Income from certain Bonds You’ll always be left with at least £21.15 p/w personal allowance.

The following will not be taken into account: • Disability Living Allowance (mobility component) • Winter Fuel Payments

Savings You can only get help with care fees from Somerset County Council if you have less than £23,000 in savings. This includes things like; bank and building society accounts, including current accounts, shares, premium bonds, unit trusts, PEPs / ISAs, cash, national savings certificates, bonds.

If you have more than £14,000 you will be asked to pay a contribution from your savings of £1 each week for every £250 you have over £14,000.

Types of Care Home Residential homes You may choose to go into a care home (sometimes called residential home) if you can no longer manage in your own home. Services you should expect at a care home include: • meals and accommodation • help with personal care like bathing and dressing • staff available 24 hours a day • physical and emotional care • care through short illnesses 489667-0

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Care homes with nursing

If you have a disability or illness that means you need nursing care on a frequent basis then a care home with nursing called a nursing home) might be more Serving the(sometimes Community Property appropriate. A qualified nurse will be on duty 24 hours a day.

The value of your property will not be taken into account if You have the right to choose your care home but it must 489667-0 7/4/09 13:03 Page 32 it is still occupied by meet your needs, so if you need a care home with nursing • Your husband, wife, or partner you may not be able to move into one that cannot provide 489667-0 7/4/09 13:03 Page 32 • A relative who is over sixty or who is disabled nursing care.

• A relative who is under sixteen and the law says you must You may qualify for full NHS funding of your care home. You Serving the Community support Serving the Community will have to meet your health authority’s criteria. You can ask You may still be able to get help with care fees from Somerset them for a copy of these.

County Council if the value of your other savings is less than £23,000. For more information call 0845 345 9133 and ask to Chelston Gardens Dementia Care Home see the Information for Residents with Property fact sheet.

Luxury, new purpose-built care home opened in November 2007

Chelston Gardens

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Chelston Gardens Chelston Gardens

Chelston Gardens

Provisional Charge You will be asked to pay a provisional amount for the first four weeks until your contribution has been agreed. This amount will depend on your age and whether you receive Attendance Allowance (AA) or Disability Living Allowance (DLA), care component. Please call Adult Social Care (ASC) on 0845 345 9133 for the amount you would have to pay.

If ASC work out that this amount is too high then they will arrange to give you back any overpayments you have made.

If ASC work out that you can afford to pay more than this, you will be asked to pay the new charge from four weeks after you went into residential care. If they find that your savings are over £23,000 they will ask you to pay the full fee backdated to the start of your stay.

Independent Financial Advice Somerset County Council advise all residents to take independent financial advice, as there may be several different ways of funding care available. The following are examples of independent advisors: Nursing Home Fees Agency NHFA, 01865 750665 Age Concern, 0800 009966 Citizens Advice Bureaux, www.nacab.org.uk Strip2 15/5/07 11:59 Page 1 Help the Aged, 020 7278 1114

Gardens has 4 independent living areas ServingChelston the accommodating Community 12 or 13 residents

Home facilities • 6 lounges • 4 dining rooms • Large windows with beautiful views • Activities room • Reminiscence room • Hairdressing salon • Hydrotherapy baths • Designed around a secure sensory garden • Under floor heating • Covered terraces • Staff specifically trained to deliver person centred dementia care

Room facilities • Large, ensuite bedrooms with walk in shower • Telephone • LCD TV with freeview • Electric profiling beds

Chelston Gardens Chelston Gardens Dementia DementiaCare CareHome Home • Light, airy, colour coordinated rooms

Luxury, new 2007 Luxury, new purpose-built purpose-builtcare carehome homeopened openedininNovember November 2007 New, clean, safe, modern, designed with thought, Chelston Gardens has living areas Chelston Gardens has44independent independent living areas providing individualised care and support. accommodating accommodating12 12oror1313residents residents Conveniently located within 5 minutes reach of M5 junction 26

Home facilities

Room facilities

Home facilities please contact our Nurse Room facilities more information Manager on: For

01823 667066

•6 6 lounges • lounges •• 44 dining diningrooms rooms •• Large, ensuite bedrooms with walk in in Large, ensuite bedrooms with walk • Large Large windows • windows with withbeautiful beautifulviews views shower • Activities room • Reminiscence room shower • Activities roomor • Reminiscence room our website: • Telephone • LCD TV with freeview • Hairdressing salonvisit • Hydrotherapy baths www.chelstongardens.co.uk • Telephone • LCD TV with freeview • Hairdressing salon • Hydrotherapy baths • Designed around a secure sensory garden Road • Electric profiling beds Chelston • West Buckland Wellington • beds Somerset TA21 9PH • DesignedGardens around a secure sensory garden ••Electric profiling • Under floor heating • Covered terraces • Under floor heating • Covered terraces • Light, airy, colour coordinated rooms • Staff specifically trained to deliver person • Light, airy, colour coordinated rooms • Staff specifically centred dementiatrained care to deliver person centred dementia care

SpecialistNew,care homes clean, safe, modern, designed with thought,

New, clean, safe, modern, designed with thought,

providing and support.

You may choose to individualised move intocare a care home that provides providing individualised care and support.

Conveniently located within 5 minutes reach of M5 junction 26 Conveniently located within 5 minutes reach of M5 junction 26 might specialist care for your particular disability or needs.

This For more information please contact our Nurse Manager on: more information please contact our Nurse Manager on: For include specially trained staff or adapted facilities. Specialist 01823 667066 homes couldorbe for... visit our website: www.chelstongardens.co.uk or visit our website: www.chelstongardens.co.uk Chelston Gardens • West Buckland Road • Wellington • Somerset TA21 9PH • Learning Disabilities Chelston Gardens • West Buckland Road • Wellington • Somerset TA21 9PH • Mental Health Luxury, new purpose-built care home op • Dementia Your local councilChelston should have lists of specialist care4homes Gardens has indepen or ones that might offer services appropriate to your needs. accommodating 12 or 13 Charities can also be very helpful in finding the right care Home home. Alternatively please facilities turn over to begin using the RightCareIndex Care Services • 6 lounges • 4Home dining rooms key.

01823 667066

Chelston Gardens Demen

• Large windows with beautiful views M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R•MActivities A T I O N room • Reminiscence 0 8 0 0 9 9 8room 8 33 • Hairdressing salon • Hydrotherapy baths

• Large, en

17shower

• Telephon

Care Homes in Somerset Nursing Home

Day Care

Dementia

Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

Mellifont Abbey

Care Homes in Mendip

Wells 01749 672043

Pondsmead Care Home

Street 01458 442319

Bath 01749 841111

40

Glastonbury 01458 851572

Rowden House

Frome 01373 462271

16

Southlawns

Frome 01373 471093

Street 01458 443635

31

Burnham-on-sea 01278 786320 32

Beverley Cottage

Burnham-on-sea 01278 782700 19

Broughton Lodge

Burnham-on-sea 01278 782133 16

40

Catherine House General

St Benedict’s Nurse & Res Home

Frome 01373 451455

Glastonbury 01458 833275

67

Burnham Lodge Nursing Home Burnham-on-sea 01278 783230 23

39

Centenary House

St Cecilia Care Home

Shepton Mallett 01749 342727

Shepton Mallett 01749 342809

16

17

Clare Hall Nursing Home Ston Easton 01761 241626

CAMBRIAN LODGE

Portishead 01275 848844 www.southwestcarehomes.co.uk Advert on inside front cover 28

THE CYDER BARN

57

Glastonbury 01458 834945 www.cyderbarn.co.uk Advert on page opposite

Critchill Court

Frome 01373 461686

Chatham House

Bridgwater 01278 427758

25

50

Field House

The Glen Nurse & Res Home

Shepton Mallet 01749 342006

Shepton Mallett 01749 830369

39

26

Court House Retirement Home Cheddar 01934 742131 29

58

Fletcher House

The Old Rectory (Nunney)

Wells 01749 678068

Frome 01373 836747

58

Drummuir Nurse & Res Home Bridgwater 01278 422144 38

24

Fosse House Nursing Home

The Tudors

Radstock 01761 233018

Glastonbury 01458 831524

37

Eastgate House

Bridgwater 01278 422260

21

Frome Care Village

The Wells Nursing & Res Home

Frome 01373 473113

Wells 01749 673865

60

3

Friarn House Residential Home Bridgwater 01278 445115

40

Glastonbury Care Home

Care Homes in Sedgemoor

Glastonbury 01458 836800 64

Greenhill Grange Res Home

18

Beaufort House

39

Belmont Villa Care Home

15/5/07 25

36

76

Avalon Court Residential Home

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Axbridge 01934 733379

23

Arthur’s Court

Frome 01373 471688

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Ashcott Lawns

Bridgwater 01458 210149

16

Frith House

Burnham-on-sea 01278 782537 80

Greenhill House

Cheddar 01934 742280

17

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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0800 99 88 33

The Cyder Barn A relaxing atmosphere with high standards of care...

“A relaxing atmosphere with high standards of care...”

The Cyder Barn A relaxing atmosphere with high standards of care...

A Beautifully converted former Blacksmith’s workshop, cottage and barn, The Cyder Barn is pleased to be able to offer 23 en-suite rooms with direct access into the landscaped gardens and views across the orchard. The Cyder Barn offers a relaxed and homely environment and provides excellent standards of care, activities, entertainment and home cooked food for elderly clients looking for; Day Care, Long or Short-Term Respite Care and Permanent Care 11:59 Page 1 a visit, please call Donna on; 01458 834945 ToStrip2 receive15/5/07 a brochure or arrange

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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19

West Pennard, Glastonbury, Somerset, BA6 8NH | Tel: 01458 834945 | Email: cyder@wpci.org.uk

Care Homes in Somerset Nursing Home

Day Care

Dementia

Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

Hillview Nursing Home

Burnham-on-sea 01278 783192

The Old Vicarage (Stockland) Bridgwater 01278 652352

The Rosary Nursing Home

Holywell Nursing Home

Bridgwater 01278 431164

Brent Knoll 01278 760601

The Towans

Care Homes in Sedgemoor continued...

Burnham-on-sea 01278 782642

Compton View Care Home Yeovil 01935 476203 18

Cool Runnings

Yeovil 01935 414611

28

Kathleen Chambers

Burnham-on-sea 01278 782142 40

Tudor Lodge

Burnham-on-sea 01278 784277

21

Elliscombe House Nursing Home Wincanton 01963 33370

27

Kingsleigh

Burnham-on-sea 01278 792768 23

Wellfield House

Bridgwater 01278 722405

41

Ferns Nursing Home Yeovil 01935 433115

21

Milton House

Bridgwater 01278 422235

Care Homes in South Somerset

51

Newton Lodge

Burnham-on-sea 01278 787321

ASHLEY HOUSE

Langport 01458 250386 www.southwestcarehomes.co.uk Advert inside front cover (page 2)

12

Oak Trees

Bridgwater 01278 451125

25

68

39

Fir Villa

Yeovil 01935 850670 20

Forest View Nursing Home Yeovil 01935 428535 29

Grovelands

Yeovil 01935 475521 60

St Michael’s Cheshire Nurse & Res Axbridge 01934 732358

Beech Tree House

Somerton 01458 223369

36

Hazelwell Lodge

Ilminster 01460 52760

16

Stratton House

Burnham-on-sea 01278 787735 24

Beechwood House Care Home Yeovil 01935 472793

35

Highfield House

Castle Cary 01963 350697

28

Sydenham House

Burnworthy House

Bridgwater 01278 422763

South Petherton 01460 240116

51

22

Holway House

Ilminister 01460 53781

37

The Burnham Nurse & Res Home Burnham-on-sea 01278 781757 76

Careford Lodge Res Home Merriott 01460 75592

7

Horton Cross Nursing Home Ilminster 01460 52144

18

The Laurels

Carrington House

Cheddar 01934 742649

Wincanton 01963 32150

20

47

Hurds Hill Residential Home Ltd Langport 01458 252609

44

Cary Brook

The Limes

Castle Cary 01963 350641

Bridgwater 01278 422535

20

22

63

25

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Somerton 01458 223780

26

30

26 15/5/07

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31

Hurst Manor Nursing & Res Home Martock 01935 823467

45

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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0800 99 88 33

PSP Care Villages Hatherleigh, Devon | Frome, Somerset | Monmouth, Gwent

What is a Care Village?

It is a specially designed and built village for the retired which combines luxury independent living cottages and apartments with a range of facilities, services and activities. A fully equipped state of the art nursing home provides 24 hour specialist care and support.

Is it for me?

If you are seeking a lifestyle where you can retain your independence in a safe and secure environment, enjoy a wide range of amenities and activities with a community of like minded people, and benefit from help and support right on your doorstep, then Gibraltar Care Village is worth considering.

When are they available?

The first phase of cottages and apartments have now been released from January 2009. Additionally the Nursing Home and Central Amenities is now open. The villages are due for completion mid 2009. Reservations are currently being taken, so please register you interest with us.

Facilities PSP Care Villages aim to fully encourage and promote an active lifestyle by integrating a wide range of facilities with a diverse social life. Imagine the stress-free, relaxing, and sociable lifestyle that this will allow you. Living in the Village can be likened to having your very own members leisure club on your doorstep!

• Self-Service Restaurant • Bar / Lounge • Hair & Beauty Parlour • Wellness Centre • Daily Milk, Bread and Newspapers

• Sensory / Remembrance Gardens • Guest Accommodation • Gymnasium • Activities Room • Cinema

• Boules Pitch • GP / HealthCare Surgery • Library • Internet Cafe • Domestic Help / Laundry

Call today for a no-obligation discussion on options available in Somerset and Devon!

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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0800 99 88 33

21

Care Homes in Somerset Nursing Home

Day Care

Dementia

Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

Immacolata House

Sunnyside Residential Home

Langport 01458 254200

Chard 01460 61623

49

14

Ivelhurst Nursing Home

The Elms

Yeovil 01935 426777

Yeovil 01935 425440

34

16

The Hollies

Care Homes in South Somerst continued...

The Knoll Nursing Home

42

Beauchamps Country House 40

Calway House

Taunton 01823 333283

Yeovil 01935 421822

20

25

Latimer Lodge

The Orchards

Yeovil 01935 474520

83

Camelot House

Wellington 01823 666766

Crewkerne 01460 76267

14

66

Moorlands Residential Home Crewkerne 01460 74425

The Rookery

66

Cedar Lodge

Taunton 01823 286158

Somerton 01963 240419

16

3

Oak Lodge Nursing Home

Townsend House

Chard 01460 67258

Langport 01458 251666

47

19

Portcullis House

Tyndale Nursing Home

Langport 01458 250800

Yeovil 01935 472102

44

27

Preston Park Nurse & Res Home Yeovil 01935 474023

Vaughan Lee House Ilminster 01460 52077

33

30

Sherborne House

Vicarage House

Yeovil 01935 423210

Langport 01460 281670

28

23

South Cary House

Wessex House Nurse & Res Home

Castle Cary 01963 350272

Somerton 01458 273594

18

50

Suddon House Nurse & Res Home Wincanton 01963 33577

West Abbey House Yeovil 01935 411136

43

57

CHELSTON PARK NURSING HOME Wellington 01823 667066 www.chelstonpark.co.uk Advert on back page 86

Dunkirk Memorial House Taunton 01823 432407 60

Elm Tree House

Taunton 01823 322408 9

Frethey House

Taunton 01823 253071 41

Gotton Manor Care Home Taunton 01823 413118 60

Halcon House

Taunton 01823 353447

97

Sunningdale Lodge

Wisteria House

Yeovil 01935 422980

Yeovil 01935 822086

38

17

Hamilton Park Nurse & Res Home Taunton 01823 256650

13

Sunnymeade

Yew Tree Cottage Res. Home

Chard 01460 63563

22

Taunton 01823 346000

Taunton 01823 480276

13

Templecombe 01963 370317

50 15/5/07

Aspen Court Care Home

Castle Cary 01963 350709

Knights Templar Court

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Care Homes in Taunton Deane

Chard 01460 64735 11:59

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30

Holly Bank Nursing Home Taunton 01823 601447

5

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

22

0800 99 88 33

Now it’s their turn.

Linden House Nursing Home Wellington 01823 667711

Taunton 01823 443443

Blenheim Lodge

Minehead 01643 703588

33

34

Moorhaven

Ruishton Court Nurse & Res Home

30

They always made sure you had the very best.

Now it’s their turn.

Somerset Abbeyfield Extra Care

Taunton 01823 331524

Taunton 01823 334238

54

Croft House

Williton 01984 632536

44

Mountbatten Nursing Home

41

St George’s Residential Home

Taunton 01823 333019

Taunton 01823 275268

27

Dunster Lodge

Minehead 01634 703007

20

Murley House Nursing Home Taunton 01823 337674

19

The Firs Nursing Home

Eastleigh Residential Care Home

Taunton 01823 275927

105

Minehead 01643 702907

37

NETHERCLAY HOUSE

Taunton 01823 284127 www.netherclayhouse.co.uk Advert on back page 42

23

They always made sure you had the very best.

Now it’s their turn.

The Manor Nursing Home Taunton 01823 336633

Minehead 01643 702415

86

11

Mamsey House Nursing Home

The Rectory

Northway House Res Home Ltd Taunton 01823 253999

Glen Lyn

Williton 01934 633712

Taunton 01823 324145

33

23

29

Mayfair Care Home

Wellington House

Nynehead Court

Minehead 01643 706816

Wellington 01823 663667

Wellington 01823 662481

15

43

35

Orchard Portman Nursing Home Taunton 01823 336457

Wey House Nursing Home Taunton 01823 337391

Randall House

Minehead 01643 703218 18

37

45

Popham Court

The Dene Lodge

Woodlands Farmhouse

Wellington 01823 662513

Minehead 01643 703584

Taunton 01823 481036

74

33

13

Westerley

Pulsford Lodge

Minehead 01643 702066

Care Homes in West Somerset

Wiveliscombe 01984 623569 50

Robins Close Nursing Home

Banbridge House

Wellington At South West01823 Care662032 Homes we believe Minehead we provide a 702275 01643 61 is truly unique. We understand 19 level of care that the value of the individual and appreciate how people, of all ages, value their independence and privacy.

At South West Care Homes we believe we provide a

They always made sure you had the very best.

Now it’s their turn.

21

Wyndham House

Minehead Ashfield 01643 703934 Kenwyn Crediton, Exmouth, Ashley Hou 50 Langport, Lake View Newton Abbot, Sunningdale Perranporth, Manor House Plymouth, Michaelsto Plympton, Cambrian Lodge Portishead, Beechmo Kenwyn Crediton, Ashfield Ashley House Nr Tive Torquay, The Firs andExmouth, Emily’s Witheridge

All our homes areof relaxed, properties where residents level care that isfeature truly unique.

We understand the value Langport, Lake View Newton Abbot, Sunningdale House can live theiroflives how they safe in the knowledge the individual andAtchoose, appreciate how people, of all ages, Perranporth, Manor HouseExmouth, Plymouth, Michaelstowe 0800 324 7007 South West Care Homes we believe we provide a Kenwyn Crediton, Ashfield Ashley House value theirshould independence privacy.

Plympton, Cambrian Beechmount level of and care that is truly unique. We understand the value Langport, Lake ViewLodge NewtonPortishead, Abbot, Sunningdale House that help is on hand they need it. www.southwestcarehomes.co.uk of the individual and appreciate how people, of all ages, Torquay, Perranporth, House Plymouth, Michaelstowe The FirsManor and Emily’s Witheridge Nr Tiverton.

our homes are relaxed, feature properties where residents their independence Plympton, Cambrian Lodge Portishead, Beechmount With homesAll throughout thevalue South West we and areprivacy. the region’s info@southwestcarehomes.co.uk can live their lives how they choose, safe in the knowledge The Firs and Emily’s Witheridge Nr Tiverton.

0800Torquay, 324 7007 All our homes are relaxed, feature properties where residents leading independent of care for the elderly, with all that help is provider on hand can should they need it. live their lives how they choose, safe in the knowledge 0800 324 7007 www.southwestcarehomes.co.uk that help is on hand should they need it. staff. our homes run by professional, passionate and caring www.southwestcarehomes.co.uk With homes throughout the South West we are the region’s info@southwestcarehomes.co.uk With homes throughout the South West we are the region’s info@southwestcarehomes.co.uk We provide specialist services such as dementia care, disability leading independentleading provider of careprovider for theofelderly, with all with all independent care for the elderly, our homes run bytoprofessional, caring and staff. our homes runpassionate by professional, passionate caring staff. support, as well as access financial and legalandadvice. provide such specialist such care, as dementia care, disability We provide specialistWe services as services dementia disability

support, as well access to financial and legal advice.

For more information, give us a to call orasvisit website. support, as well as access financial andour legal advice.

For more information, give us a call or visit our website.

South West Homes, the they deserve.

ForCare more information, give uscare aCare call Homes, or visit the our website.

South West care they deserve.

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PageHomes, 1 Care the care they deserve.

See full page advert on inside front cover

SWCH01504 full p ad AW.indd 1

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

SWCH01504 full p adSWCH01504 AW.indd full 1 p ad AW.indd

1

0800 99 88 33

23

17/3/09 16:56:41

17/3/09

Learning Disabilities I

ncluded is information about life enhancing opportunities for training in Somerset. Information on accessing service and listings for learning Disability providers, supported living and Care Homes.

Learning Disability Services “Supporting people to be part of their community”

Somerset’s Services for Adults with Learning Disabilities are based on the four principles set out in the Government’s White Paper - Valuing People: Rights, Independence, Choice and Inclusion.

We ensure that our staff follow the values written in Our Promises To You;

We will support you as an equal person We will always be kind to you We will make sure you have the help you need We will support you to make choices We will listen to you If you are not happy, we try to make things better LD Services assesses need, care plans and organises services for Adults with Learning Disabilities. In order to determine whether or not a person is eligible for any of our Services, it is first necessary for a Community Care Assessment to be carried out. To arrange an assessment or to find out more call Learning Strip2 15/5/07 11:59 Page 1 Disabilities Service call 01823 423126/7.

24

Community Teams There is a Community Team for Adults with Learning Disabilities (CTALD) based in one of the major towns in each of the four localities. These teams are the first point of contact and will assess needs and arrange services if appropriate.

Services may be provided by Social Services or purchased from the Independent Sector. CTALDs are a group of Health, Social Services and Connexions professionals (Transitional Personal Advisors – TPAs) who can help people decide what services they need and help to arrange them. The CTALD may do a number of things:• Give information and advice • Arrange for a Social Worker to visit to discuss and assess needs People may be offered a Person Centred Plan or a Community Care Assessment. They both involve getting to know the person and their carers to find out what is important for them.

When this has been done a plan will be made for the best way to meet wants and needs – this is called a Community Care Plan. Community Team contacts; Mendip Area - 01373 456500 Taunton Area - 01823 257908 Somerset Coast Area - 01278 455571 South Somerset Area - 01935 470600

NHS Learning Disability Assistance The main task of the Health Facilitator is to advocate and facilitate to ensure that people with learning disabilities have access to primary and secondary health services in order to maintain their health and reduce identified health inequalities.

‘The Health Facilitator role will be vital in helping people with learning disabilities navigate their way around the health service’ (DoH 2001) The Clinical Lead for Safeguarding Adults (Duncan Marrow) and PALS Manager (Sandy Killick) assist with facilitating for Learning Disabilities at the Musgrove Park Hospital in the Taunton and Somerset NHS Foundation Trust. Contact Duncan Marrow on 01823 343802 or Sandy Killick on 01823 342948

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Person Centred Planning Home

Hobbies and Leisure

Health

How to get to places

Friends, Family and Partners

Work

What is Person Centred Planning? How Can it help me?

‘Person centred’ means doing things in a way that the person wants and which helps them to be part of their community.

If someone is in the centre of something, they are the most important person.

People who have worked in this way have found that it:

Helps people in their lives work together to solve problems and make sure that people’s nightmares don’t happen.

Helps them to feel and be an important part of their community.

Helps them to think about what they want from their lives, their dreams and wishes.

Helps services understand how they can support people in the way that they want.

Helps them to think about who is in their life and to make and develop friendships and relationships.

Helps people to think about changes that they want to make in their lives.

Helps them feel good about themselves and more confident.

Helps people think about who they are, the things that make them special and important.

What does Person Centred Planning do?

Person Centred Planning helps you to talk about things you want to do

Person Centred Planning makes sure you help to make your plan

Person Centred Planning makes sure people listen to what you want

Person Centred Planning helps you to choose what to do with your life

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How can I find out more?

Talk to your local Learning Disability Partnership Board. If you do not know who to contact then call Somerset DirectM0845 (See Advocacy O V I N845 G I N9133.

T O AAlternatively C A R E H O Mcontact E – A Dyour V I C Elocal A N Self D I NAdvocacy F O R M A T Igroup ON 0 8 0 0 9 948).

88 33 25

Learning Disability Care Homes Number of places

Mental Health

Knoll House

Learning Disability Care Homes in Mendip 24 Rossiter’s Hill 6

Street 01458 840865

Bendalls Farm

10

Ilminster 01460 57397

8

Braunton

3

The Old Police House

Chard Manor

10

Church View Fairfields 20

The Gables

10

Houndstone Cottage 3

The Lodge

6

Huish House

11

The Minster

Learning Disability Care Homes in Sedgemoor

Lufton Manor College of FE

10

74

Yeovil 01935 403120

Oaklea Care

12

15

Yeovil 01935 479721

Perry Court

10

4

Chard 01460 221468

Bridgwater 01278 661528

The Old Vicarage (Cannington)

12

Langport 01458 250247

Highbridge 01278 786618

Frome 01373 454040

3

Yeovil 01935 421236

Burnham-on-sea 01278 782943

Near Bath 01761 241620

3

Chard 01460 61168

Cheddar 01934 744930

Frome 01373 836211

5

Yeovil 01935 863973

Bridgwater 01278 458018

Street Farm

10

Chard 01460 261016

10

South West Independence

8

9

Yeovil 01935 422176

Bridgwater 01278 457676

Glastonbury 01458 860536

10

Castle Cary 01963 350032

Rosewood Lodge & Brook House

8

3

3

Blackberry Hill 10

Burnham-on-sea 01278 786607

Glastonbury 01458 832490

1 Church Road

Northcroft

Red Gables

9

White Gables

2 Speke Court

Highbridge 01278 760555

3

The Old Rectory

Chard 01460 220747

Highbridge 01278 760555

Porlock House

6

Shepton Mallet 01749 345885

Pelicans

Mendip House

9

Burnham-on-sea 01278 789888

Shepton Mallet 01749 344642

Jasmine

1 and 1a Orchard Villas

Park View

Wells 01749 673122

Ferndale

Highbridge 01278 761909

Bridgwater 01278 683478

17

Eldermere

7

Northmead House

6

Frome 01373 452965

East Court

Learning Disability Care Homes in South Somerset

Cheddar 01934 744734

Nr Wells 01761 241014

Cherrytrees

7

Lakeside House

8

Sensory Impairment

Physical Disability

Highbridge 01278 761907

Frome 01373 463627

Amberleigh

Old Age

Russett House 8

10

Yeovil 01935 425911

Bridgwater 01278 653688

13

Bridgwater 01278 453635

201a Berrow Road

The National Autistic Society The South West Regional Team

3

Burnham-on-sea 01278 786358

Apple Tree House

4

Burnham-on-sea 01278 788228

Blackdown Polden House

12

Highbridge 01278 760555

Cherry Trees

9

Burnham-on-sea 01278 792962

Daneswood

17

Shipham 01934 843000

Greengates

7

Bridgwater 01278 663871

Holly Tree Cottage Strip2

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Burnham-on-sea 01278 788008

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Page 1

NAS champion the rights and interests of all people with autism and aim to provide individuals with autism and their families with help, support and services that they can access, trust and rely upon and which can make a positive difference to their lives. The South West Regional team; • works with NAS branches to provide support and advice • works with the statutory, voluntary and independent sectors to improve the lives of people affected by autism in the South West • organises regional conventions and events • delivers a range of services for people with autism across the region • deliver autism awareness sessions and training Autism Helpline 0845 070 4004

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Selwyn House

Catherine House

10

The Brambles

5

7

Yeovil 01935 479143

Taunton 01823 286839

Taunton 01823 327714

Shipley House

Churchview

The Bungalow

4

Ilminster 01460 55628

Springside

8

Drakes Place Elmsmead

Castle Cary 01963 351991

The Old Farmhouse-The Briars

9

Chard 01460 66058

Umbrella Homes

The Saplings

12

15

The Wheel House

7

Langley House

Westleigh House

14

Little Oaks Residential Home

Yeovil 01935 863973

184 Greenway Road

Longrun House

5

15

Newholme

Taunton 01823 324771

Ashbury

Nortonbrook

9

5

Minehead 01643 708751

8

Taunton 01823 442298

Learning Disability Care Homes in West Somerset Field House

Taunton 01823 272633

5

12

Taunton 01823 284198

Taunton 01823 322427

Learning Disability Care Homes in Taunton Deane

10

Wellington 01823 669444

Wiveliscombe 01984 624612

3

7

Taunton 01823 324832

Taunton 01823 333529

Fiennes House

14

Taunton 01823 327080

Wellington 01823 661529

Yeovil 01935 862900

Wisteria Cottage

The Knowls

28

Wellington 01823 662347

8

6

Taunton 01823 327050

Taunton 01823 323451

Chard 01460 66340

The Maples

5

Golden Gorse

8

Minehead 01643 702767

3

Meadowcroft

4

Taunton 01823 327713

Taunton 01823 336687

Minehead 01643 702106

Ashleigh House

Oak Bungalow

Northfield House

8

10

10

Taunton 01823 350813

Taunton 01823 327715

Williton 01984 633810

Bridge House

Sharpe House

Tidings

11

Taunton 01823 334797

10

Wiveliscombe 01984 629220

10

Minehead 01643 702831

Learning Disability Care Providers 01935 433 193

The solution for complex or specialised care needs.

• Learning Disabilities • Mental Health Issues • Alzheimers and Dementia • Palliative Care • Acquired Brain/Spinal Injury Brought to you by

Flexible and comprehensive care designed with you in mind We offer a wide range of services to help support your care needs

Yeovil: 01935 433 193

Email: yeovil@prestige-nursing.co.uk Web: www.prestige-nursing.co.uk Greenview House, 5 Manor Road, Wallington, Surrey, SM6 0BW

Autism Solutions Ltd

Somerset LD Dom Services

Lifeways

Taunton TA1 5LZ 01823 277500

Taunton TA21 2BD 01398 361403

Glastonbury 01458 833 324

Somerset LD Dom Care Services

Mencap District Offices

Robinia

Frome BA11 4BS 01749 335400

Taunton TA1 1SW 01823 288061

01726 890184

Somerset LD Domicillary Care

Mencap

Scope

Bridgwater TA6 3EU 01278 455571

Minehead TA24 8AB 01643 706022

020 7619 7202

Somerset LD Dom Care Services

Prospects

United Response

Yeovil BA21 3BB 01935 470600

Wellington 01823 653620

020 8246 5200

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

27

Carers T

he role of the carer is a very important one within the local community. 55,000 people recognised themselves as carers in Somerset in 2001, and there is a wide range of support to people carrying out this valuable role.

Are You a Carer?

If you give up time, without pay, to look after a family member, friend, or neighbour who is ill, frail, or has a disability, then you are a carer. You may be a parent carer, or a young carer. You and the person you care for can get help, advice, and support from many health and social care professionals and voluntary support groups.

Carers Support Workers are based in doctor’s surgeries across Somerset. Carers Support Workers can help you by: Giving information and advice, making sure your needs are assessed, helping you to get practical support, introducing you to other carers through a local carers group, telling you about how to get a break, get advice about money matters and benefits. Call Somerset Direct for more, 0845 345 9133.

A Carers Assessment is an opportunity to talk about your needs. It is your chance to tell about the things you think could make caring easier even if the person you care for refuses help.

To work out how to help you best, a social worker or Carers Support Worker will ask you about: • The help the person you care for needs • The help you are providing at present • Any difficulties that you may have • What you think would make life easier for you.

You, and the person you care for may qualify for benefits. For Carers; Carers allowance, Carers Premium, and for the person you care for; Attendance Allowance (over 65), Disability Living Allowance, Independent Living Allowance. You may also qualify for more. The rules for these benefits are complicated so it is important that you get help to find out what you qualify for.

Call Somerset Direct on 0845 345 9133. You will find a comprehensive list of documentation for carers here www.

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Local Support Services SomersetCarers.org is a website network offering good advice and information for carers. Here you can find details on independent support groups across areas in Somerset and details from authorities such as PCT, NHS and Somerset County Council, as well as info on education for carers. There is also a newsletter you can subscribe to, visit www.somersetcarers.org for a great starting point on help for carers.

Carer Support St John Ambulance with support from Somerset County Council provide a carer support programme to help people in a caring role. The programme is provided free of charge and includes lunch. Open to all carers over the age of 18 who provide voluntary care.

Would you like the opportunity to gain more skills and knowledge to help you in your caring role?

Do you need training in stress management, basic first aid, safer moving/handling and how to prevent falls?

Do you want to meet other carers to share experiences, exchange advice and ideas and at the same time make friends?

For anyone finding it hard to leave their ‘charges’ free, sitting can be arranged by request. Call 01823 345922 or jude.glide@somerset.sja.org.uk The Young Carers Project is backed by Mendip District Council. They provide information and advice on activities and guides for cooking. Its not easy being a carer, let alone a young carer, this is why they also hold very regular support groups and events in various parts of Mendip. Monthly groups are held throughout the rest of the county. Please visit www.somersetyc. org.uk if you are a young carer... you are not alone, and help is nearby.

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0800 99 88 33

Nursing Agencies N

ursing Agencies are listed alphabetically in this section. For more information about services in your area or about a particular agency please contact them directly.

Nursing Agencies

Nurses agencies send nurses to visit you at home when you need specialist or medical care, usually after leaving hospital.

The frequency of the visits can vary from several times a day to once a week.

About 95% of the nurses supplied by nurses agencies are provided to people in hospital or a care home. However, some nurses are provided to people in their own home.

Care Quality Commission website: www.cqc.org.uk There are two types of nurses agency; the first type simply acts as an employment or introductory agency which places self-employed nurses into employment with people who need nursing help at home. The other type of agency employs, trains and supervises its own staff.

There is so much to do and I have made friends with so many people

Minimum Standards

A set of guidelines to help providers, inspectors and service users understand the expected minimum level of service.

These guidelines are not enforceable by law, but providers should abide by them. They also give service users the ability to judge care providers to ensure the correct service is employed.

You could expect a nursing agency to provide a wide range of services for example; • Ad hoc, • Emergency cover, • Joint planning to manage seasonal shortages, • Bank management, • Permanent recruitment.

The NMS publication can be ordered from the Department of Health by calling 0870 155 54 55

Agencies In Somerset...

British Nursing Association Lwr Grd Floor, Tor Lodge, 15 Parkhill Road, Torquay, Devon, TQ1 2AL, Tel: 01803 292281 Allied Healthcare Group Unit 9, Bartec 4, Lynx Trading Estate, Yeovil, Somerset, BA20 2SU. Tel: 01935 412907 Newcross Healthcare Solutions Ltd [Taunton] 1 Riverside Place, Taunton, Somerset, TA1 1JH Tel: 01823 282850 Olympic Healthcare Nurse Agency 6-8 Angel Crescent, Bridgwater, Somerset, TA6 3EW Tel: 01278 457797

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PRESTIGE NURSING LTD (YEOVIL) 14a Hendford, Yeovil, Somerset, BA20 1TE www.prestige-nursing.co.uk Advert opposite Tel: 01935 433193

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

29

Care at Home C

are at Home used to be called home care or domiciliary care. Listed in this section are the care providers, how you can obtain services, and information on meals at home and UKHCA.

Assistance from your Council What is Care at Home?

Care at Home used to be called homecare, it can help people with personal care and some practical household tasks that will help you to remain in your own home and be as independent as possible.

Who are Care at Home Services for?

Services are for older people, adults and children with a physical disability or sensory loss. You will need to have an assessment of your needs to decide whether you qualify for the service. The Fair Access to Care Services Information Sheet explains who can have services, if you would like a copy of this ask your Social Worker or contact Somerset Direct on 0845 345 9133 and they will send you one.

What is an Assessment?

An assessment is a discussion to make sure that we are clear about your needs. It includes: • What difficulties do you have • What can you do for yourself • What things you cannot manage at all • Who helps you now • What do you think your needs are • What is the best way of meeting your needs

Who provides Care at Home?

Somerset County Council arranges for Care at Home to be provided by a number of private organisations. They are all registered with the Commission for Social Care Inspection to provide Care at Home and they all have Contracts with the Council.

The care staff are experienced and trained in caring for people in their own homes. Care workers will help you to do the things that you used to do for yourself and will help you to be as independent as possible.

For the first few weeks that you have Care at Home you will be helped by a specialist team who will agree the times of their visits with you. This team will carry on assessing your needs and looking at the care you get to make sure that it is right for you. They will change the level of care you have to meet your needs. Continued next page.

There is so much to do and I have made friends with so many people

What do Care at Home Services provide?

You can get help with things like: • Washing and using the toilet • Getting out of bed and dressing • Undressing and going to bed We do not normally provide domestic help like bed making, cleaning, laundry or shopping. In exceptional circumstances we may be able to help you with these things. This could be if it is the best way to help your carer who is already helping you substantially with your personal care or if domestic care is vital to help with the personal care you need.

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0800 99 88 33

After a few weeks, when the team are sure that you are getting the right amount of help, they will arrange for you to receive your care from your own regular group of carers.

The care you have will change as your needs change and will end when you no longer need help, or if you do not meet the Fair Access to Care rules.

Is there a Charge for the Service?

For the first few weeks if you receive your Care at Home from the specialist team, there will not be a charge.

There may be a charge for an on-going service, your Social Worker will ask someone from the Financial Advice and Benefit (FAB) Team to contact you to do a Financial Assessment to find out how much you may have to pay.

Home Care in Somerset Care at Home in Mendip Bath and Mendip Home Care Bath BA3 5DZ 01761 439177

Candlelight Home Care

Glastonbury BA6 9JY 01458 831201

Convivium Care Ltd

Radstock BA3 5DD 01761 239029

Lifeways Community Care

Glastonbury BA6 9LZ 01823 338786 Can I choose to buy Care at Home as a Private Customer?

Yes, you can choose to buy the Care at Home Services you want privately from a Care Provider without Social Care Services being involved.

If you buy help privately you can choose the type of help you receive and the amount that you want. If you would like more information about Care Providers in your area please contact Somerset Direct on their phone number, 0845 345 9133 or contact the RightCareIndex by calling 0844 800 9708 or visit our complete directory website www.rightcareindex.com

Netherclay Home Care Ltd

Mendip Housing Ltd

Shepton Mallet BA4 5NF 01749 334438

Oakville Homecare

Frome BA11 3BQ 01373 461438

Quality Home Care Services Wells BA5 3HY 01749 673452

Somerset Care at Home Ltd

Frome BA11 4PD 01373 473703

Care at Home in Sedgemoor Brunelcare

Bridgwater TA6 4SY 01278 439177

GH Quality Care Ltd

Bridgwater TA6 6AD 01278 445068

Somerset Care at Home

Bridgwater TA6 3DG 01278 444051

Care at Home in South Somerset We provide high quality home care in order to support service users to live independently in their own homes.

Netherclay Home Care is a Somerset County Council Approved Strategic Partner.

A local company with local knowledge and national standards.

Direct Payments - Choice, Control and Independence Talk to our staff about Direct Payments and take control of your care and support.

A Somerset County Council Approved Strategic Partner

Call Today - 01823 668 400 For more information visit

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Allied Healthcare Group

Yeovil BA20 2SU 01935 412907

Care South

Crewkerne TA18 8AB 01460 270500

Jenny Hall Private

Chard TA20 4HB 01460 63918

Kylemore Care Services Ltd

Yeovil BA20 1HB 01935 471751

Managed Care Ltd

Langport TA10 9AE 01458 253738

PRESTIGE NURSING LTD Yeovil BA20 1TE 01935 433193 www.prestigenursing.co.uk Advert on page 30

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

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Home Care in Somerset Continued...

South Somerset Continued

Neroche Care Ltd Taunton TA3 6AD 01823 481199

NETHERCLAY HOMECARE Somerset Care at Home Ltd Chard TA20 1PH 01460 261222

Somerset Supporters Services Yeovil BA20 1SP 01935 847828

Care at Home in Taunton Deane

Wellington TA21 8YA 01823 668400

www.netherclayhomecare.co.uk Advert on page 31 One to One Home Care Wellington TA21 0LS 01398 361403

Somerset Care at Home Taunton TA2 8BY 01823 270250

Barnardo’s Family Link service Taunton TA1 5AW 01823 257917

Beauchamp’s Home Care Taunton TA3 6SG 01823 481500

Care 4 You Taunton TA2 6HF 01823 350688

Carewatch

WAY AHEAD CARE SERVICES Taunton TA1 1BW 01823 321123 www.wayaheadcare.co.uk Advert on page opposite

Care at Home in West Somerset

Taunton TA1 1NZ 01823 325 554

Church View Care Services

CL Lifestyles

Taunton TA2 6NA 01823 339906

Minehead TA6 4SY 01643 706503

Contact Care Agency Ltd

Carroll’s Home Care

Taunton TA1 3JD 01823 530150

Minehead TA24 6LW 01643 707370

Gatchell Oaks Care (Go Care)

Somerset Care at Home Ltd

Taunton TA3 7EG 01823 270694

Minehead TA24 5PR 01643 708962

Food at Home Enjoying a delicious hot meal every day can be hard work.

There’s shopping to be bought, ingredients to be prepared – not to mention the time and cost it all takes. But there is another way to enjoy delicious, nutritious food, as many people throughout Somerset have discovered with the Wiltshire Farm Foods home delivery service.

The outlet of Wiltshire Farm Foods said, “For whatever reason, many of our customers don’t want to cook every day.

With us they can be sure of a nutritionally balanced, delicious meal. We are proud of our service, knowing that it means a lot to our customers.”

Many of their frozen meals and desserts are ideal for special diets, including diabetic, gluten-free, and vegetarian. Your selection can be delivered to your door on a weekly basis, Strip2 15/5/07 11:59 Page 1 but there is no long-term obligation; just buy the meals and

32

desserts you want, when you want. Their friendly drivers are always willing to put the food in the freezer. All you have to do is heat it up to enjoy a nutritiously balanced, delicious hot meal whenever you wish.

Wiltshire Farm Foods There is no delivery charge.

Forpeople first time customers there where care about food – and youis Over 175 delicious dishes & desserts Seafood Salmon a Taster Pack available for just £19.90, which includes five main • From as little as £2.15 • Low fat, moderate salt, gluten free and vegetarian meals with 3 hotOurand cold desserts. dishes options • Every meal can be cooked in are as delicious minutes • Eat what you fancy when you The office is asopen to receive orders Mondays to Fridays 9 a.m. they are want • Balanced, nutritious and tasty nutritious • Frozen from fresh to capture the to 5 p.m and orders can be placed up to 12 noon thefreeworking goodness on • Delivered to your door day before delivery is required. You can callCall0800 773773 us for your free 50 pagefor menu a Strawberry Tarte 0800 773 773 full colour brochure and there is a facility to order and pay online or visit www.wiltshirefarmfoods.com Rain or shine, at www.wiltshirefarmfoods.com we deliver to 31071 franchisee ad 135x200 LP08

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Phil Rimmer Head Chef

“

your door for free

”

Roger Brooks Delivery Driver

For more information on meals see our Food Provision section page 34 LP08

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Caring for you while in the comfort of your own home • • • • •

Providing Personal Care & Domestic Services for the elderly Support Services for those with Learning Difficulties Assisting with Health Requirements Live In or Night Care Services Operating throughout Taunton Deane & Wellington

Individual Care for Individual People Way Ahead is a family run business providing is care & support in the local community since 1994. Specialising in Private Care Contracts, Direct Payments & Individual Budgets

www.wayaheadcare.co.uk

Accuro House, 18 Belvedere Road, Taunton, Somerset, TA1 1BW

01823 321123

Way Ahead Community Services Ltd is registered with the Commission for Social Inspectorate - www.csci.org.uk

Way Ahead is a Strategic Partner for both Somerset and Bath & North East Somerset Local Authorities Help keep the RightCareIndex free - please mention us when contacting our advertisers. To advertise in our Cornwall, Devon, Dorset or Somerset Publications or on RightCareIndex.com, call us on 0844 800 9708 or email us mail@rightcareindex.com

UKHCA Homecare, also known as domiciliary care, enables people who need assistance in their personal care to remain in their own home, rather than move into a care home or care home with nursing.

Sometimes homecare is temporary, after a stay in hospital, and sometimes it is needed on a longer-term basis or to supplement the care already provided by a member of the family or friend.

Homecare is intended to help people remain as independent as possible and enables them to stay in familiar surroundings, close to their friends, family and the local community. It can be purchased from a homecare agency independently, provided directly by the local authority or purchased by social services from local homecare providers.

Homecare workers are specially trained to work in people’s homes and assist with getting up and going to bed, washing and dressing, shopping, meal preparation and assisting with medication.

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All care workers receive basic training and many study for a vocational qualification in care and have specialist training on caring for people with learning disabilities or dementia.

Homecare workers can visit for as little or as long and as often as needed, up to a ‘live-in package’. Working hours are geared to the normal daily routine from early morning to late evening.

All UK-based agencies can join United Kingdom Home Care Association, the professional representative association committed to ensuring the highest standards of homecare.

UKHCA can supply a free leaflet, ‘Choosing care in your home’ and details of local homecare agencies from a list of nearly 1,700 organisations that have agreed to comply with the Association’s Code of Practice. See www.ukhca.co.uk/ choosingcareadvice.aspx and www.ukhca.co.uk/memberlist. aspx or telephone 020 8288 5291 between 9am and 5pm Monday to Friday. Many organisations listed in these pages are UKHCA members.

For further information from UKHCA, call 020 8288 5291.

Visit www.ukhca.co.uk, or email helpline@ukhca.co.uk.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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Meal Provision F

or provision in your area contact the provider directly. Companies listed here may provide a Meals-on-Wheels service beyond their local vicinity.

Eat Well, Live Well Eating well is a positive choice to make. A healthy balanced diet contains a variety of types of food‚ including lots of fruit‚ vegetables and starchy foods such as wholemeal bread‚ protein rich foods such as meat‚ fish‚ eggs and pulses and some dairy foods.

Fat is a good source of energy, but eating too much fat can make us more likely to put on weight. Eating foods that are high in saturated fat increases the risk of developing heart disease by raising your cholesterol levels. Oily fish contain ‘omega 3 fatty acids’, which are good for your heart and vitamin D which is important for healthy bones. You should aim to eat at least two portions of fish a week, one of which should be oily. Vitamin D is also found in fortified cereals and soft spreads such as margarine. If you do not eat any of these foods, or you rarely get any sunshine you should consider taking a daily supplement.

Base your meals on foods that are high in starch and fibre,

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such as wholemeal bread, pasta, rice, cereals and potatoes.

Oats, fruits and vegetables, pulses, such as kidney, butter or baked beans are all good sources of fibre. Eating fibre rich foods and drinking plenty of fluid – around 6 to 8 glasses throughout the day – can help prevent constipation, which also reduces the risk of some common disorders in the intestine.

Have some protein such as meat, eggs, pulses (peas, beans and lentils) and fish every day. Many of these protein rich foods also include iron, which is important to prevent anaemia. Other foods that contain iron include bread, dark green vegetables and fortified breakfast cereals. Because having too much vitamin A (more than 1.5mg per day) might increase the risk of bone fracture you should avoid taking any supplements that contain vitamin A, including fish oils which are have a high content.

Information from Age Concern. Age Concern have written a leaflet together with the Food Standards Agency on healthy eating for older people called ‘Eat well‚ age well’. To order contact Age Concern 0800 00 99 66 or see advert on page 55.

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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Wiltshire Farm Foods where people care about food – and you Over 175 delicious dishes & desserts • From as little as £2.15 • Low fat, moderate salt, gluten free and vegetarian options • Every meal can be cooked in minutes • Eat what you fancy when you want • Balanced, nutritious and tasty • Frozen from fresh to capture the goodness • Delivered free to your door

Seafood Salmon

“

Our dishes are as delicious as they are nutritious

”

Phil Rimmer Head Chef

Strawberry Tarte

Call us for your free 50 page menu

“

0800 773 773

Rain or shine, we deliver to your door for free

or visit www.wiltshirefarmfoods.com

”

Roger Brooks Delivery Driver

31071 franchisee ad 135x200 LP08

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Wiltshire Farm Foods where people care about food – and you

“ Providers in Somerset ” FARM FOODS WILTSHIRE 0800 773 773 “ ” Our dishes are as delicious as they are nutritious Phil Rimmer Head Chef

Call us for your free 50 page menu

Strawberry Tarte

WFF - People who care about food and you! or visit www.wiltshirefarmfoods.com Rain or shine, Advert above we deliver to your door for East Somerset 01769 573135 free West Somerset 01225 776793 South Somerset 01258 480180 Or simply call 0800 773 773 for a free brochure Roger Brooks Delivery Driver

LP08

G.H Quality Care Meals can be bought privately Bridgwater 01278 794625

Oakhouse Foods Oakhouse Tavistock, 01822 610077

Somerset Local Food Direct Deliver groceries direct to your door Highbridge 01278 794625

The COOK Kitchen Ready meals to your door 01732 759010 Strip2

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Key Messages from SCIE: Social Care Institute for Excellence

Food and meal times are a high priority for older people ; • It is estimated that up to 90,000 people who receive home care services could be at risk of malnutrition. (Grove. K. (2008), Sutton: UK Home Care Association) • Malnutrition affects over 10 per cent of older people. (British Association for Parenteral and Enteral Nutrition, 2006) • Malnutrition is estimated to cost the UK over £7.3 billion a year. (BBC, 2006)

“

Over 175 delicious dishes & desserts • From as little as £2.15 • Low fat, moderate salt, gluten free and vegetarian options • Every meal can be cooked in minutes • Eat what you fancy when you want • Balanced, nutritious and tasty • Frozen from fresh to capture the goodness • Delivered free to your door

Seafood Salmon

“

We need to ensure that older people are given the time, help and encouragement that they need to eat the food provided.

• When malnourished older people are admitted to hospital they stay in for much longer, are three times as likely to develop complications during surgery, and have a higher mortality rate. (Age Concern, 2006, BBC, 2006) • Routine screening for risk of malnutrition across health and social services is a key part of good nutritional care.

• Older people’s preferences and their dietary and cultural requirements need to be taken into account for planning meal times.

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Mental Health O

ne in four people suffer from mental health problems a year, depression and anxiety are the most common. Help and support is available for all types of mental health problems. Many care homes offer support for people with dementia, see ‘Care Homes’ section page 14.

National Dementia Strategy The NDS was launched on 3rd February 2009 to transform the quality of dementia care, including improved community personal support services and domiciliary care services.

There are about 700,000 people with dementia in the UK. Most people with dementia are over 65 years old, but there are at least 15,000 people under 65 who have the illness.

The strategy aims to develop services for people with dementia and their carers that are fit for the 21st century, with services that meet the needs of everyone, regardless of age ethnic group or social status.

The strategy is designed for • People with dementia • Carers • Health and social care professionals • Anyone affected by dementia The strategy has three key steps: • Ensure better knowledge about dementia and remove the stigma • Ensure early diagnosis, support and treatment for people with dementia and their family and carers • Develop services to meet changing needs better Objectives and Outcomes; A system where people...

• Know where to go for help • Know what services they can expect • Seek help early for problems with memory • Are encouraged to seek help early • Get high-quality care and an equal quality of care, are involved in decisions about their care To find out more about the National Dementia Strategy visit www.dh.gov.uk/dementia or call 0300 123 1002

NHS Mental Health Hospitals Chantry House Day Hospital, Frome, 01373 451223 Little Court Day Hospital, Burnham-on-Sea, 01278 786876 Ridley Day Hospital, Wincanton, 01963 32006 Willowbank Day Hospital, Wells, 01749 836629 Strip2

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Alzheimer’s Society is the UK’s leading care and research charity for people with dementia and those who care for them.

The number of people with dementia in the UK is set to rise to one million by 2025.

Alzheimer’s Society is a membership organisation, which works to improve the quality of life of people affected by dementia in England, Wales and Northern Ireland. In over 250 locations across the UK, Alzheimer’s Society staff and volunteers work together to provide help and information to people affected by dementia in their communities. Our branch services include day care and home care for people with dementia, as well as support and befriending services to help partners and families cope with the demands of caring.

For your nearest Alzheimer’s Society Branch you can call the national helpline on 0845 300 0336 or visit us at www. alzheimers.org.uk

SANEline SANE is a charity set up in 1986 concerned with all mental illnesses including depression and manic depression, schizophrenia, anxiety, obsessions, phobias, as well as alcohol and drug addiction, and more. The three main objectives: • To raise awareness and respect for people and their families with mental illness, improve education and training, and secure better services.

• To undertake research into the causes of serious mental illness.

• To provide information and emotional support to those experiencing mental health problems, their families and carers through SANEline.

The confidential SANEline number is 0845 767 8000, lines are open 6pm to 11pm every day, calls are charged at local rate.

Help includes practical information, crisis care and emotional support to anybody affected by mental health problems, including family and carers.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Admiral Nursing DIRECT The Admiral Nursing Direct Helpline, part of the charity For Dementia, has been set up to provide people with the opportunity to talk through their worries and concerns about themselves, friends or relatives with dementia. Lines are manned by experienced Admiral Nurses and responds to requests for help with diagnosis, medication, support and care at home, professional carer support, and finance.The lines are open on Tuesday 10am - 4pm, and Tuesday and Thursday evenings between 6pm and 9pm. Callers can leave messages any time and request a call back, or email questions to us direct@fordementia.org.uk. 0845 257 9406

Someone to turn to...

Frank offers advice and guidance for people with concerns on drug issues. For yourself, family member or friend, Frank is a confidential advice service available online and by phone.

They can advise of the nearest offices for help and offer solutions when there seems to be no way out.

0800 77 66 00 • frank@talktofrank.com

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Alcohol and Drug Dependency Somewhere House A residential alcohol and drug rehabilitation centre, founded in 2006 to support individuals who have made a decision to live a life free from addiction.

The Programme

Somewhere House

The programme is based around the individual and the maximum stay is six months minimum of three. We will give every individual the opportunity to express themselves in a variety of ways to allow clients to move on in their lives.

The program is person centred and takes into consideration the individuals needs, we introduce a variety of models to expand the choice of our residents and also draw on the experience of our staff. Whilst residing at Somewhere House the individual is given the opportunity to explore both past and present issues, giving them both insights to their own patterns of addiction and behaviours. By being given this opportunity it gives the individual both the choice to stay in recovery and make the appropriate changes to sustain long term recovery.

Somewhere House, Capacity 12 Places, 68 Berrow Road, Burnham-on-Sea, TA8 2EZ, 01278 795236

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Disabilities

Disabilities

I

nformation about Disability Somerset and listings are provided for wheel chair provision.

For physical disabilities care homes please see our care homes section page 14.

Volunteers needed to develop Disability Football Employment for disabled people Around one in five people of working age have a disability or long term health condition and over one million disabled people want to work but don’t have a job.

Pluss offers disabled people a wide range of services to help them train for, find and keep work.

Having a job offers much more than just an income. It offers independence, dignity and self esteem. At Pluss, we believe this opportunity should be available to everyone and offer a full range of services designed to meet an individual’s needs and readiness to work. We currently support over 2,000 people to develop their skills, find and keep work. Our services include the following: Training and learning: We offer information and advice, and will help you put together a development plan for learning and work. We also deliver a wide range of courses to help you achieve nationally recognised qualifications.

Work experience: We will help you build your confidence, self esteem and find work experience in a job of your choice.

This gives you the opportunity to try new things, identify any support needs and build on your skills.

Job search: We get to know you and your skills, strengths and aspirations. We then set about matching you to the right job with the right employer. We offer you support with your job search, practise interviews and liaise with employers on your behalf.

In work support: Once you are in work we offer ongoing support, including job coaching, training, funding for equipment and regular contact. You will get as much support as you need because it’s your choice and your job.

Advice for your employer: We will work with you and your employer to discuss any support or reasonable adjustments you may need.

For more information and a chat, contact us on 0800 91 777 92 or email working@pluss.org.uk or visit our website at www.pluss.org.uk Strip2

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Volunteers needed to develop Disability Football Somerset FA are looking for individuals/Coaches who are keen to support young people and adults with a special need and/or disability to play football!

Disability Football is developing quickly in Somerset. To ensure sustainability of disability football, volunteers are the key! If you are a coach linked to a club or someone interested in supporting individuals with a special need and/or disability Somerset FA want to hear from you!

Somerset FA host a substantial coach education programme with many courses for individuals to learn new skills. There are two disability specific courses which support coaches and individuals within football to learn more about disability football and how players with disabilities can be supported.

There is a disability player pathway which Somerset FA is working hard to establish. This pathway is; to develop grassroots football by increasing opportunities for players at school and club level; develop more adult club teams to enter into the adult disability league - the ‘Ability Counts League’; set up impairment specific teams e.g. Cerebral Palsy football team, Partially Sighted football team; develop a Centre of Excellence for elite players which is the National Talent ID programme for players to be selected for the National England Disability teams.

If you are interested in getting involved and would like to discuss this further please contact Rachael Edwards, Disability Football Development Officer on 07533 816510 or via email at rachael.edwards@somersetfa.com

What Can I do in Somerset?

What to do?

For information on accessible attractions and activities across Somerset turn to page 44.

How to get there?

If you’re looking to get around Somerset then turn to page our Motability section page 40

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Taunton Canoe Club

Frome Society for Disabled Artists

Taunton canoe club actively encourages disabled canoeists into recreational and competitive paddling. One of the clubs members, Dave Cooke, is the Disabled Persons Representative on the South West Region Committee of the BCU and also a disabled paddler. The club house in Priory Bridge car park has disabled access and toilets, and a ramp down to water level on the River Tone. We have several kayaks suitable for disabled beginners, including a Topolino Duo (a two seater with large cockpits) and several Open boats.

The Frome group is assisted by a rota of professional tutors and is run by two volunteers and a committee of members.

The group meet weekly in the local community college.

The meetings give an opportunity for artistic expression and socialisation for people of all ages from Frome and its surrounding villages, who have physical disabilities which make it difficult for them to attend standard day and evening classes. The age range of our members is wide and they have a variety of physical problems resulting - for example - from strokes to multiple sclerosis.

Disabled people are welcome to attend the open sessions, running from June to September on Thursday evenings from 6:30pm to 8pm. We also have monthly pool sessions on Thursdays from 9pm to 10pm in St James Street pool, please see the calendar for dates at www.tauntoncanoeclub.org.uk Dave Cooke, Tel 01823 413262

The main painting medium used is watercolour, but some people also work in acrylics and pastels. Frome SODA is a branch of National S.O.D.A, a registered charity, number 278870.

Email chairman@sodafrome.co.uk visit www.sodafrome.co.uk/

ROUGHGUIDES

The Guide to Getting Out!

The new Rough Guide to Accessible Britain contains details of over 175 of the UK’s best attractions catering for disabled people. Now in its second year, the Rough THE ROUGH GUIDE to Guide to Accessible Britain was compiled by an army of disabled writers across the Fully revised and updated second edition country, as well as readers of the first edition of the guide who answered a call from the publishers to give details of their favourite days out. It includes more hidden and off-thebeaten track attractions, and features additional ideas such as bars and restaurants to make the most of a day out.

Accessible Britain

Highlights of the new edition of the Rough Guide to Accessible Britain include: • Over 175 attractions and ideas for days out covered, including festivals, markets, bars, restaurants, sports arenas and events that are disability friendly • Reader Reviews by readers of the first edition of the Rough Guide to Accessible Britain • Things Not To Miss section highlighting the top five attractions in categories such as free, heritage, hidden, families and outdoors • Listings of useful organisations to make getting out and about even easier The book is FREE to Blue Badge holders by calling 0800 953 7070 or visiting www.accessibleguide.co.uk – the book is not available in the shops.

Wheelchair Provision Where can I get a wheelchair?

If the need is short term, say for visiting relatives/holiday/ outing? The Red Cross may be able to help you. Many garden centres / supermarkets / large stores have wheelchairs for customers use.

If the wheelchair is for permanent use, an application will need to dealt with by a GP Do you or your friend/relative/client have any other needs?

If so, contact Somerset Adult Social Care to arrange for an Occupational Therapy assessment.

Strip2 15/5/07 11:59 Page 1 Somerset Direct: 0845 345 9133

British Red Cross Upto 6 weeks loan Red Cross House, Livingstone Way, Taunton, Somerset, TA2 6BD, 0845 331 5000

Exeter Mobility Centre Assessment and Provision serving Somerset Wonford Road, Exeter, Devon, EX2 4DU 01392 403649

St John Ambulance Somerset Wheelchair loan St Johns House, 60 Staplegrove Road, Taunton, Somerset.

TA1 1DH, 01823 345920

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Motability

B

y the mid 1970’s most households in the country owned a car. But disabled people were missing out. As a result, many people were housebound for long periods and often dependent on others for their mobility.

The Scheme is available to anyone who receives either of the following benefits, and has at least 12 months’ award length remaining when they apply:

Before the introduction of the Mobility Allowance in 1976, only disabled people who could drive themselves got any government help with personal transport. It was usually in the form of a small car provided to disabled couples, to people responsible for the sole care of a disabled child and to a category called “war disabled”. An allowance was paid to disabled people who actually owned a car. But most people were supplied with a small, blue, single-seat, three wheeled, motorised “invalid trike”, which was incapable of carrying passengers.

Today, The Motability Scheme enables disabled people to use their government funded mobility allowances to obtain a new car, powered wheelchair or scooter. Some 450,000 people currently use the Scheme and in 2006 Motability celebrated providing two million vehicles since it was set up by the government in 1977.

• Higher Rate Mobility Component of Disability Living Allowance.

• War Pensioners’ Mobility Supplement.

Around two thirds of our customers drive, but nondrivers can get a car as a passenger. Similarly, parents and carers can apply on behalf of a child aged three or older.

Some customers need extra financial help to meet their mobility needs, for example, to help towards the cost of the advance payment for a suitable car, adaptations, driving lessons or perhaps a wheelchair accessible vehicle. Ever year Motability awards grants from both its own Charitable Fund and the Specialised Vehicle Fund which is administered on behalf of the government.

Call 0845 456 4566 for Motability Car Scheme or 0845 60 762 60 Motability Wheelchair/Scooter Scheme www.motability.co.uk

Customer Profi le : Debbie Carter Debbie, from Cambridgeshire, currently drives a Chrysler Grand Voyager, her ninth car on the Motability Scheme. Motability also provided a grant to help pay for the vehicle to be adapted to enable her to drive from her wheelchair and manoeuvre using a joystick.

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In your area...

Chevrolet

Proton

Rowcliffes Yeovil/Taunton 01935 381700

Fivehead Service Station Taunton 01460 281230

Chrysler

Renault

Olds Yeovil 01935 429700

A K S Ltd Yeovil 01935 426048 Kings of Taunton 01823 336636

Citroen Howards Citroen Taunton 01823 273420 Motorwell Citroen Yeovil 01935 477771

Saab

Daihatsu

Skoda

Central Motors Ltd Chard 01460 64747 Tarnock Garage Axbridge 01934 750320 Lynx Daihatsu Yeovil 01935 472001

Loders Skoda Yeovil 01935 410 300 L.J.Irvine & Sons Bridgewater 01278 720130

Dodge

Vale Motors Wincanton 01963 34034

Olds Yeovil 01935 429700

Fiat Vale Motors Wincanton 01963 34034 Bridgwater Fiat 01278 727910

Ford Taunton Ford Taunton 01823 281000 Beaver Ford Minehead 01643 706868 Abbey Garage Ltd Street 01458 447147 Yeovil Ford Yeovil 01935 404900 Bridgwater Ford Bridgwater 01278 727910

Rowcliffes Taunton 01823 364160

Subaru Sukuki Vincents Car Sales Ltd Yeovil 01935 700 700 Tracks of Taunton 01823 421606

MOBILITY An Ethical Fair Trading Company

Scooters, Wheelchairs, Powerchairs & Accessories Riser recliner chairs, adjustable beds

Honda

Bedroom, bathroom & kitchen aids

Howards Honda Taunton 01823 273400 Ash Honda Yeovil 01935 434035

Scooter Servicing Available

Hyundai Vincents Hyundai Yeovil 01935 700700 Staceys Motors Bridgewater 01278 458400

Jeep

U

Credit Cards Welcome

01823 333 133

Mobile : 07519 000032

Olds Yeovil 01935 429700

Open 9-4 Mon to Fri Sat 3pm

Contact us Today for your Brochure Full Advert on Next Page

Kia Astley Yeovil 01935 426701

Mazda

Toyota

Shires Garage & Engineering Ltd 01823 444410

Loders Toyota Yeovil 01935 421050 Somerset County Cars Taunton 01823 289901

Mercedes Benz Mercedes of Taunton 01823 447555

Vauxhall

Mini

RowcliffesYeovil/Bridgwater/Taunton 01278 454000 The Downside Motor Co Radstock 01761 232345 Platinum Vauxhall Frome 01373 463351 Purseys Garage Ltd Walton 01458 442275

Wellsway Bath 01225 448145

Mitsubishi Vincents Car Sales Ltd Yeovil 01935 700700

Nissan F J Chalke Nissan Yeovil, Wincanton 01935 471800 Wellington Motors 01823 667511

Peugeot Staceys Motors Bridgwater 01278 458363 Loders15/5/07 Peugeot Yeovil Strip2 11:5901935 Page423 1 581 Howards Taunton 01823 321321

Volkswagen Silver Street Motors Ltd Taunton 01823 273500 Volkswagen Bridgwater 01278 444 999 Loders of Yeovil Yeovil 01935 420881 Silver Street Van Centre Taunton 01823 273530

Volvo Taunton Motor Company 01823 278171 Yeovil Motor Co Ltd 01935 472381

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Blue Badge Scheme

Moving Forward is a Somerset County Council initiative aimed at reducing congestion and pollution in Somerset through better travel awareness. As part of the county’s ongoing commitment to help more people car share, Somerset County Council has teamed up with Liftshare, the UK’s largest implementer of car-sharing systems, to set up www.carsharesomerset.com As well as helping you find potential car share matches, this website aims to promote all forms of transport and is about maximising our travel options whilst reducing the number of cars on our roads, cutting pollution, saving money and protecting our environment.

So if you travel in and around Somerset and are looking for a lift or offering a lift you’ve come to the right place. It only takes a few minutes to join Car Share Somerset and its absolutely FREE! Sign up today at www.carsharesomerset.com

Shopmobility is a scheme which provides electrically powered wheelchairs, scooters and manual wheelchairs to help people who have limited mobility to shop and use the facilities/amenities of the area or shopping centre.

Each ‘Shopmobility Centre’ is an independent organisation, although each centre may have more outlets in their area.

Bridgwater Shopmobility, 52 Clare Street, Bridgwater TA6 3EN, 01278 434254 Taunton Shopmobility, 1st Floor, Old Market Shoppers Car Park, Paul Street, Taunton, TA1 3PF, 01823 327900 Yeovil Shopmobility, Basement Car Park, Quedam Shopping Centre, Yeovil, BA20 1EY, 01935 420889 Strip2 15/5/07 11:59 Page 1

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The blue badge scheme provides a national range of parking concessions for disabled people with severe mobility problems who have difficulty using public transport. You are automatically eligible to apply for a badge if you are over two years old and either: • receive the Higher Rate of the Mobility Component of the Disability Living Allowance • are registered blind • receive a War Pensioner’s Mobility Supplement You may also be eligible for a badge if you are over two years old and either: • have a permanent and sustainable disability which means you cannot walk, or which makes walking very difficult • drive a motor vehicle regularly, have a severe disability in both arms, and are unable to operate all or some types of parking meter If you are a parent of a child who is less than two years old, you may apply for a badge for your child must be accompanied by bulky medical equipment or needs to be kept near a vehicle at all times.

The concessions provided under the scheme apply to onstreet parking only. Badge holders may park for free and for as long as they need to at on-street parking meters and pay-anddisplay machines, unless there is a traffic sign specifying a time limit for holders of Blue Badges. Where a time limit is in force you must also display the special blue parking disc showing time of arrival.

Car/Road Tax Exemptions Who is eligible?

You may claim exemption from vehicle excise duty (road tax) if you’re receiving one of the following: • The higher rate mobility component of the Disability Living Allowance • The War Pensioner’s Mobility Supplement If you’re not the driver, you can nominate someone else (a nominee) to drive the car for you. But the car must: 1. Be registered either to you or your nominee 2. Only be used for your benefit 3. Be insured for the nominee to drive If you don’t own a car, you can nominate someone else’s vehicle but it must be used only for your purposes for example shopping or getting prescriptions.

Vehicle excise duty (road tax) exemption can only apply to one vehicle. Once you get your tax exemption status and once you have your tax exemption disc, you can apply for a refund for any whole months remaining on your existing tax disc at the day the DVLA gets your application.

For DLA exemption call 0845 712 3456 For War Pensioners Scheme call 08001692277 Information courtesy of http://www.disabledinfo.co.uk/

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Motability keeps Aaron on the move! go as I please. I’m currently studying for my A-Levels, so I use it all the time for getting to college and meeting with my friends.

I love fishing and playing tennis and having my car means I can do all these things and not have to think about how I’ll get there - I can just get in the car and go whenever I want to.

Aaron Morgan, 18, from Hampshire, is paralysed from the waist down following a motocross accident at the age of 15.

“I’ve always been a massive fan of motor sports and would love to become a racing driver,” says Aaron. “After the accident, there was no way I was going to give up on my dream. After passing my driving test first time, I got a brand new VW Golf through the Motability Scheme. It’s an automatic with hand controls instead of foot pedals and is great to drive.

“My Motability car means I can live an independent life. I don’t need to rely on my parents for lifts and I can come and

“Driving myself around everyday is giving me plenty of road experience which is perfect if I want to be a professional driver.

I have been going to track days at Silverstone and Brands Hatch recently, and I’m hoping that next year I’ll be able to take part in the Production BMW Championship in an adapted BMW E30 Series. I can’t drive my Motability car at racing speeds, but knowing I have it to get around is great.

“I’m really lucky as both my family and X Sport Racing give me lots of support and encouragement. I don’t know what I’ll do after college, or if I’ll end up being the next Lewis Hamilton, but I’m looking forward to racing properly and seeing what my future holds.”

Aaron was presented with the key to his Motability car recently by Her Majesty the Queen as part of Motability’s 30th anniversary celebrations.

MOBILITY An Ethical Fair Trading Company

U

Scooters, wheelchairs, powerchairs & accessories Riser recliner chairs, adjustable beds Bedroom, bathroom & kitchen aids Scooter Servicing Available Credit Cards Welcome

Contact us today for your Catalogue

01823 333 133

Mobile : 07519 000032 Email: miketalley@yahoo.com 3 Crown Walk, High Street, Taunton TA1 3PU Strip2 15/5/07 11:59 Page 1 Ample Parking

Open 9-4 Mon to Fri Sat 3pm

For all your mobility needs check out our discounted prices Call for friendly local advice and service!

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

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Activity & Therapy L

eisure facilities, recreation, rehabilitation and attractions are there to be enjoyed by everybody, regardless of impairment or age. In addition there are holidays and leisure attractions, in Somerset and further afield, specifically for people with disabilities.

ROUGHGUIDES

THE ROUGH GUIDE to

Accessible Britain

Accesible Somerset

Fully revised and updated second edition

There is lots to do for everyone in Somerset, swimming, cricket, cinemas, sailing, walks, museums... Getting out and about in Somerset is a worthwhile and rewarding experience.

Please see the white boxes on the opposite page for lots more accessible attractions. Please note that the establishments have stated that they are suitable or partly suitable for the disabled visitor. Please check with the establishments in advance to ensure that your requirements are met. Information obtained from Somerset Visitor Centre, contact somersetvisitorcentre@somerset.gov.uk, or 01934 750833, ask for ‘A guide for Disabled Visitors’ .

Make a Splash...

There are swimming clubs available for short-term and long-term disabilities, memberships available, and some clubs will require certification.

Burnham Disabled Swimmers Club, based at Burnham Pool, Berrow Road, Burnham-on-Sea contact John Lovett, 01278 641517 Apollo Swimming Club, based at Goldenstones Pool, Yeovil, contact Graham Tate, 01935 426181 Sedgemoor Swans, based at Mount Street, Bridgwater, contact 01278 425636 FREE SWIMMING FOR ADULTS OVER 60!

In Sedgemoor, South Somerset, Taunton Deane.

Contact your distict council (page 57) or local swimming facility to find out more.

Strip2 Page 1 fee required.

Proof15/5/07 of age and11:59 £1 registration

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Image: Somerset County Council Corbin O’Grady Studios

Active Living & Partnership for Older People Project Active living in Somerset Live your Life to the Full - Being active in body and mind is a positive choice which can help you stay healthy and happy.

Some of the benefits include: • • • • • •

Enjoying the company of others.

Being part of a community that will support you Feeling good about yourself and learning new skills Taking part in local activities which will keep you fit and well Speaking up for yourself and your community Developing skills and sharing them with others

Active Living Centres - Places to meet and enjoy activities and new and different opportunities. A place to find out what is going on in your area from dance to reading groups, from Tai chi to Belly Dancing – whatever your choice – we can signpost you in the right direction. Access to information and advice on health, pensions, benefits, credit union, food co-ops, cooking. Active Living Centres promote a ‘café culture’ where people can enjoy eating and drinking together. It’s free to come in and find out what is going on and there is no charge for getting information and advice. There will be a small charge for refreshments and some activities.

There are 55 Active Living Centres across Somerset, to find your nearest call Somerset Direct on 0845 345 9133 or visit www.Somerset.gov.uk/popp

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Cinemas Participating in CEA (see free cinema for carers) 1 2 3 4

Riding Stables (Please check services with stables before visiting)

Odeon, Taunton, 0871 2244007 Scott Cinemas, Bridgewater, 0871 2303200 Cineworld , Yeovil, 0871 2208000 Strode Theatre, Street, 01458 446529

Alstone Court Riding, 01278 784582 Drakes Farm Riding, 01460 53918 Hillview Riding centre, 01460 72731 Horner Farm, 01643 862456

1 2 3 4

Periton Park Riding, 01643 705970 Pevlings Farm Riding, 01963 370990 Red Park Equestrian, 01984 632373 RDA Taunton , 01823 433614

5 6 7 8

Alstone Wildlife Park Brean Leisure Centre

Animal Farm Adventure Butlins Family Resort

Cheddar Showcaves Gorge Cheddar Gorge Cheese Company

King Johns Hunting Lodge

Admiral Blake Museum

Cheddar Crazy Golf

Glastonbury Abbey

Cannington Countryside Centre

Bridgewater & Taunton Canal

10

Frome e

Cheddar Exmoor Falconry & Animal Farm

14 Burnham

Malle Shepton Mallet

1

Porlock Porlock

4

5 26

Minehead nehead

5

Williton W illiton illito n

Bridgewater

7

24 23

9

2

4

Exmoor National Park

21 3

8

15

4

22

1

27

Wincanton

25

Ta Taunto unton n Taunton

13

1

Ilchesterr

17

Charlton Orchards

6

East Somerset Railway

2

2

Wellingto We llington llingto n Wellington Dunster Castle

18

Glastonbury 11

16

Ilminste minsterr minste Ilminster

20

6

7 8 3

Chard

Yeovil Ye ovil

3 19 12

Castle Cary Museum Ilchester Community Museum Fleet Air Museum

Cothay Manor Gardens The Shoe Museum

London Cigarette Card Company

Combe Sydenham Country Park Ferne Animal Sanctuary

Shakespeare Glassworks

Chard & District Museum

South Somerset Museum Somerset Museum

Leisure Centres in Somerset (Please check details/services/times before visiting) 1 Blackbrook Pavilion Taunton 01823 333435 2 Bucklers Mead Sports Cen. Yeovil 01935 431716 3 Caryford Fitness & Leisure Cen. Castle Cary 01963 350600 4 Castle School Sports Cen. Taunton 01823 322934 5 Chilton Trinity Sports Cen. Bridgwater 01278 429119 6 CRESTA Chard 01460 64084 7 Crewkerne Aqua Cen. Crewkerne 01460 77665 8 Crewkerne Sports Cen. Crewkerne 01460 271683 9 East Bridgwater Sports Cen. Bridgwater 01278 456087 10 Frome Leisure Cen. Frome 01373 465446 11 Glastonbury Leisure Cen. Glastonbury 01458 830090 12 Golden Stones Pools and Leisure Cen. Yeovil 01935 474166 15/5/07 Sports 11:59Cen. Page 1 Huish Episcopi Langport 01458 251055 13Strip2 14 King Alfred Sports Cent. Highbridge 01278 786868

15 16 17 18 19 20 21 22 23 24 25 26 27

Kingsmead Community Sports Wiveliscombe 01823 322934 Preston Sports Cen. Yeovil 01935 412137 Princess Royal Sports Complex Wellington 01823 668718 Shepton Mallet Leisure Cen. Shepton Mallet 01749 346644 St. Michaels Hall Yeovil 01935 431715 Stanchester Sports Cen. Stoke-Sub-Hamdon 01935 825261 Tor Leisure Cen. Glastonbury 01458 832393 Wellington Sports Cen. Wellington 01823 663010 Wells Leisure Cen. Wells 01749 670055 Wells Sports Development Cen. Wells 01749 836222 Wellsprings Sports Cen. Taunton 01823 271271 West Somerset Sports Leisure Cen. Minehead 01643 708815 Wincanton Sports Cen. Wincanton 01963 824400

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

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Activity & Therapy continued...

Wet and Well The Blue Gym project aims to promote physical and mental well being and strengthening of communities through encouraging people to get out and get active in the coastal and water environments.

The Blue Gym will act as an umbrella and a portal to the amazing range of activities that are already taking place in, on,

Image: www.surfschool.co.uk

under or around water. These range from walking on the coastal footpaths and beaches through to rock pool rambles and full immersion sports like swimming, sailing and surfing.

The NHS and PCTs will be encouraged to direct patients through the Blue Gym to activities they can take part in as an alternative or supplement to other forms of treatment.

The South West will be a test bed for the scheme especially in terms of research to prove that using the Blue Gym works! The

the

blue gym

scheme

Image: www.waterborneporthleven.co.uk

Blue Gym will work with all organisations such as local authorities and sporting organisations to improve ease of access and engagement.

The project is based at the Peninsula Medical School and funded and supported by Natural England, the Environment Agency and the Department of Health.

chris@Hines62.wanadoo.co.uk

Green Gyms in Somerset If gardening as a form of physical activity appeals to you or if you’re just looking for a way to connect more with the earth on a personal level, consider joining a Green Gym. Green Gyms provide a fun, socially interactive environment that offers a great way to get fit and connect with people in your community who are interested in doing something great for the planet.

BTCV is a conservation charity that runs Green Gyms, local programs whereby you are led through some warmup exercises followed by conservation or gardening work at your own speed, with the guidance of a trained leader. Green Gyms are a great way to take care of yourself and the planet at the same time. According to BTCV’s website, “Physically active people are up to 50% less likely to suffer from a heart attack or stroke, but over 70% of us are not active enough to benefit.” You don’t need to be pumping iron all the time to lead an active lifestyle. www.greenlivingideas.com Contact Paul Sherriff Somerset Project Officer, BTCV, Unit 4, Brympton Way, Yeovil, BA20 2HP Tel/Fax: 01935 415 255 Strip2 15/5/07 11:59 Page 1 Email: P.Sherriff@btcv.org.uk

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We’re Keeping Somerset Fit and Well Somerset Primary Care Trust (PCT) is the NHS organisation that funds your local health services. It spends over £700 million each year funding hospital treatment and operations, managing the counties 13 community hospitals, delivering community services and working with doctors, dentists, pharmacists and opticians.

The NHS is also working to improve the health and wellbeing of everyone in Somerset, but can’t do this alone. Many of the causes of ill-health and premature deaths are preventable.

Poor housing, lack of education and employment, low income, lack of exercise, bad diet and, top of the list SMOKING, are all known to take a heavy toll on the lives of tens of thousands of local people.

Somerset PCT is working with Somerset county council, and local government, voluntary organisations, community groups, and businesses, to improve the lives for all.

With your help we can keep you, your family and Somerset a healthier and happier place to live.

Dr. Carolin Gamin Joint Director of Public Health Somerset Primary Care Trust/Somerset County Council

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Free Cinema for Carers

Carers who look after a disabled person may be entitled to go to the cinema for free. The Cinema Exhibitors’ Association card (CEA) is a national scheme, however not all cinemas subscribe. To qualify for the card the person must be getting DLA and AA or registered blind, or the holder of a disabled persons rail card. Application forms are available from participating cinemas (page 45) or can be downloaded from www.ceacard.co.uk, or by calling 0845 123 1292.

Howzzzat?!

Somerset Disabled Cricket Club is based at the accessible Clerical Medical Indoor Cricket Centre with support from Somerset County Cricket Club. People of all ages, disability and cricketing ability are welcome. Coaching available, and competitive games. A safety compound ‘incrediball’ is used.

Contact; Julian Bellew/Andrew Moulding, Somerset County Cricket Club, St James Street, Taunton, Somerset, TA1 1JT

Riding for the Disabled

Based at Taunton Conquest Centre the Riding for the Disabled Association (RDA) is open to all disabled people who would like to horse ride. All riders need a medical certificate and a test ride, 01823 433614. RDA and other riding centres are listed page 45, these centres have stated that they are able to accommodate disabled riders but it is essential to make arrangements in advance so that requirements can be met.

Wheelchair Sports Club

Somerset Wheelchair Sports Club is an INCLUSIVE club, you do not have to have a disability to attend. However, the disabled football is available only to those with a disability.

Badminton, Basketball, Canoeing, Cricket, Fencing, Football, Hockey, Multisports, Racing, Riding, Swimming, Tennis, and Triathlon are the events available through the clubs website.

Visit www.somersetwheelchairsportsclub.co.uk to see what events you can take part in today.

Contact: Dave Cooke, davec@dccs.co.uk,

Sportability

Sportability has one aim - provide sport and challenging pursuits for people with paralysis. People with conditions such as spinal cord injury, stroke, MS, cerebral palsy and others, are able to participate in a variety of sports. It’s not about creating elite sportsmen and women. It is about the adrenaline rush, putting the buzz back into a life carolled by the wheelchair, taking the ‘dis’ out of disability and focusing on ability. To inspire the thought... “If I can do this, what else can I achieve?”

Contact Sportability Head Office 0208 959 0089

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Treatments & Therapies...

Alternative therapies are becoming ever more popular, are wide ranging and can be used to alleviate stress/anxiety, as part of physical rehabilitation or simply to enhance your lifestyle. Please contact providers to ensure they provide services you require.

FreeDigitalPhotos.net

Mendip Fisher King Centre Glastonbury 01458 831182 Liz Pike Shepton Mallett 07845 948303 Alexander Techniques Shepton Mallet 01749 346539 The Bridget Healing Centre Glastonbury 01458 833317 Elvie Brown Associates Shepton Mallet 01749 346857 Mary Coombes Glastonbury 01458 252205 A.M Knight Shepton Mallet 01963 351477 P.H Robinson Glastonbury 01458 253388 Bett Partridge DBTh MIRCH Glastonbury 01749 673069 Tareth Centre Glastonbury 01458 833929 Starchild Glastonbury 01458 834663 Meridians Glastonbury 01458 835765 Positive Living Centre Shepton Mallet 01761 411043 Fragrant Earth Glastonbury 01458 831216 Skin & Tonic Shepton Mallet 01749 347444 Frome Healthy Living is a directory of providers in the Frome area; Visit www.FromeHealthyLiving.co.uk/

Sedgemoor Balancecare Bridgwater 01823 452100 Cleos Bridgwater 01278 781177 Somerset Food Links Bridgwater 01458 241401

South Somerset Liza Adams Yeovil 01308 427033 Gill Black Yeovil 01935 873320 Lynda Kemp Yeovil 01935 476855 The Alexander Centre Yeovil 01460 242549 Richard Gardener Yeovil 0845 2634139

West Somerset Reiki Minehead 01643 703964

Taunton Deane Hilary North Taunton 0845 8392157 Orchard Clinic Taunton 01823 662149 The Unicorn Centre Taunton 01460 66151 A-Zest For Life Taunton 01984 623642 Jan Lewis Taunton 01823 322032 Call 0844 8009708 to advertise with RightCareIndex.

Opportunities in print and on our website

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

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Advocacy R

epresentation for someone who, for whatever reason, is unable to speak up for themselves. This could be support for questions, decisions, or making a complaint. People who might need advocacy may be elderly, frail, physically disabled or have learning disabilities or mental health needs.

Advocacy for people with physical disabilities or sensory impairments Somerset County Council has arranged for an organisation called A4e to provide an advocacy service for people of working age with physical disabilities and sensory impairments.

A4e will help people with: • Representation when their health and social care needs are assessed, including for continuing healthcare.

• Employment issues • Support with benefits appeals and tribunals • Housing issues • Getting the services they need. For example leisure, education, and transport.

• Making complaints against public bodies like the NHS or the County Council You should be able to see an advocate from A4e somewhere in the area where you live. If you cannot go to see an advocate, they may be able to visit you at home.

You can contact A4e by phone on 01823 339494 or by fax 01823 339492

Age Concern Advocacy for Older People Advocacy services has two components – we are pleased to be able to offer a general information and advice service as well as one to one support via our advocacy service.

Most of our information and advice work is focused through offices in Taunton, Weston Super Mare and Clevedon. However, much of our work is done by telephone and this means that anyone can contact us wherever they are across our wide area, whether it’s Portishead, Porlock, Nailsea or Norton Fitzwarren, and some people use us on a regular basis.

“I experienced an excellent and friendly service as usual. It’s a joy to do business with you.”

Strip2 15/5/07 11:59 Page 1 Our one to one advocacy service can offer support and help

48

See advert page 55

Advocacy for People with Learning Disabilities Somerset Advocacy provides free, independent and confidential support to adults in Somerset who have learning disabilities.

Somerset Advocacy helps people to speak up for themselves and speaks for people who are unable to represent themselves.

Somerset Advocacy can help people who are not happy about home, care, work, bullying, school/college, health care or transport.

Somerset Advocacy can help people who want to move house, look for work, have relationships, and with leisure, day services, and choice.

If you have learning disabilities you can contact Somerset Advocacy by phone or Someone else can contact them for you. Somerset Advocacy 01823 322900 in a wide variety of situations – it may be assistance in sorting out finances following a bereavement, or maybe giving support in making the decision to move into residential care.

Or it might simply be help in filling forms to claim benefits.

Our volunteer advocates are only a phone call away.

“I have found the staff in office to be caring, efficient and always helpful– personally I speak too highly of Age Concern Somerset and the level of service provided”.

All of our Advocacy services operate under the Legal Service Commission Quality Mark. Our thanks go to all volunteers who work in these services. Contact Age Concern Somerset on 01823 423496

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Advocacy for Children, Young People, and their Families Barnardo’s Somerset Inclusion Partnership provide an advocacy service for children with disabilities, their parents, and carers. They can give advice and information, and someone to talk to. Barnardo’s advocacy work covers the areas of child protection conferences, family group conferences and the provision of independent sessional advocates. We also run training for childcare professionals and offer consultancy work for those wanting to set up or maintain advocacy services You can contact Barnardo’s by phone or by writing to them: The Town House, 34 Wellington Road, Taunton, TA1 5AW 01823 257917. To find out about other Advocacy Services for Children & Young People, phone Signposts 0800 317 220

Advocacy for Mental Health difficulties Advocacy in Somerset is a service for people with mental health difficulties.

Advocacy in Somerset can help people with understanding their rights, communicating with mental health staff and other professionals, making sure people have enough information about their care and treatment, getting legal help and advice, and supporting them at tribunals. They can also help people with planning their care package, putting them in touch with other specialist services, and making a complaint.

You can contact Advocacy in Somerset by phone on 01458 253053 or by writing to them: Unit 3, Bowdens Business Centre, Hambridge, Somerset TA10 0BP

Speaking up on your behalf...

A4e 01823 339494 tauntonenquiries@a4e.co.uk - Physical Disability and Sensory Impairment Advocacy in Somerset 01823 324762 - Mental Health Age Concern Somerset 01823 423496 - Older people Blackdown Support Group 01823 681036 - Sick, Accidents, Disabilities, Older People

Help and Care has been appointed the host organisation for the Somerset LINk. The charity’s role is to support the LINk to be an effective voice for people in the area. 0300 111 0102, somersetLINk@makesachange.org.uk. Advert on page 9

Citizens Advice Bureau - A full range of advocacy and information services across offices in Somerset. See page 57 for your nearest office Equilibrium Mental Health Consultants 01823 323363 Independent Complaints Advocacy Services (ICAS) 0845 120 3782 Complaints about NHS Intercom Trust 01392 201015 - Gay, lesbian, bisexual, trans Maze Advocacy 0800 970 9883 - Age 6-19 emotional and mental Mendip Advocacy 05602 952956 - Mental Health Morley House Young Peoples Centre 01935 433008 Young peoples centre 13-19, activities educational/learning.

National Blind Children’s Society 01278 764770 - Up to 25 Positive Action South West 0800 3283508 - Sexual Health Shelter Taunton 0800 169 0317 - Housing and homeless Somerset Advocacy 01823 322900 - Learning difficulties Somerset Gay Health 01823 327078 Somerset Racial Equality Council 01458 274200 Somerset Young Carers Project 01458 831668 - Age 8-18 South Somerset Women’s Refuge 01935 427594 SPAEDA 01458 440315 - Resources for arts in education

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Care Advice for Older People Their Families and Carers In response to demand, four of the UK’s leading advice services have come together to launch the first ever joined up advisory service to provide through a single telephone number and website a free, independent and good quality advice and information service about housing and care options for older people, their families and carers.

Through a web based customer management system all four partners will be able to complete and access client records to have some input into the advice and information process as and when required.

FirstStop provided jointly by Help the Aged, Elderly Accommodation Counsel, Counsel and Care and NHFA Care Fees Advice will be able to deliver advice and information in the areas which most older people will need advice about: • Money and benefits • Care in any setting, from your own home to a care home • Housing options from adapting your own home or choosing retirement housing to care homes.

• Rights to help older people get the help, care and support they need when they need it 0800 377 7070

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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www.firstopcareadvice.org.uk 0800 99 88 33

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Day Services and Respite Care L

istings below include Day Care and Respite Centres throughout Somerset. Some homecare agencies (page 30) and care homes (page 14) also provide these services.

Day Services

Day Services offer help and support to older people and to people with disabilities. They offer social contact and stimulating activities for people who are finding difficulty living at home. Day care also enables carers to have a break from their caring. Centres are run by local authorities, the NHS, voluntary organisations and commercial businesses such as care homes (see page 14). Day Services offer care for adults with physical and/or learning disabilities and people recovering from mental illness. Day Services aim to give them the skills they need to live as independently as possible. Most are run by the Adult Services department and are for people who have been assessed as needing this kind of help.

Respite Care

Caring for someone at home may sometimes feel like having a full time job and you might feel that you need to take a break from time to time. Respite Care for the person you look after may give you the opportunity to do just that. It may be possible to admit them to a residential or nursing home for a short period of time, giving you time at home or perhaps enabling you to take a holiday away.

You may also like regular short breaks for a few hours to pursue a hobby or take time for yourself, or perhaps you would just like a good night’s sleep. There are a range of services that can provide trained people to look after the person you care for just such purposes, during the day or night.

For further information on accessing services contact Somerset Direct on 0845 345 9133 or PALS, see page 56 for contacts.

Day Services and Respite Care in Somerset Day and Respite in Mendip Candlelight Homecare Glastonbury, Somerset, BA6 9JY, 01458 831201

Carers Group Somerset Partnership NHS Trust Wells, BA5 1TH, 01749 836625

Gordon Villa

Neroche Care Ltd

Bridgewater TA7 0LU 01278 691866

Taunton TA3 6AD 01823 481199

Day and Respite in South Somerset Care First 0800 174319

Headway Day Centre

Headway Day Centre

Yeovil, BA21 4JA 01935 431067

Wells, Somerset, BA5 1PD

Ridley Day Service

01749 674010

Wincanton, BA9 9DQ 01963 32006

The Laurels Draycott, BS27 3TN, 01934 742649

Day and Respite in Sedgemoor

Forest View Nursing Home Ltd Yeovil, BA20 23G 01935 428635

Day and Respite in Taunton Deane

Headway Day Centre Bridgwater, TA6 3EX Strip2 15/5/07 01278 422385

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Autism Solutions Ltd Taunton TA1 5LZ 01823 277500

Ruishton Court Taunton TA3 5LT 01823 443443

NETHERCLAY HOUSE www.netherclayhouse.co.uk/ Taunton TA1 5EE 01823 284127 See Advert page 31

Day and Respite in West Somerset Abbeyfield - Minehead Minehead TA24 5BN 01634 851294

Carers’ Support at Weekends Minehead, TA24 5EB 01643 705000

Carrolls Homecare Minehead TA24 6LW 01643 707370

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Taunton - 01823 259394 Yeovil - 01935 709480 www.somerset-hospice.org.uk

...committed to providing specialist palliative care, advice, support and respite...

St Margaret’s Somerset Hospice is your local charity committed to providing specialist palliative care, advice, support and respite to patients and their families living in Somerset and parts of neighbouring counties. Our care is available for those who have a terminal or life-limiting illness, for example cancer, motor neurone disease and chronic lung disease.

Through our medical expertise, nursing skills and specialist support services, we offer physical, emotional, social and spiritual care to our patients and their families. Bereavement support is also available.

Our services are also available to patients where our specialist knowledge, skills and expertise will provide relief for their specific illness, such as symptom control, breathlessness management, lymphoedema treatment, physiotherapy and complementary therapies.

Head Office: St Margaret’s Somerset Hospice, Heron Drive, Bishops Hull, Taunton, Somerset, TA1 5HA, 01823 259394

Somerset Cancer Care is a division of St Margaret’s Somerset Hospice, and works with people living with cancer, at any stage.

Freephone 0800 7314608

Somerset Cancer Care offers a friendly and informal opportunity for people living with cancer to talk, either individually, or in a group, with others who have experience of cancer in their own lives or in the life of someone close to them. We are here to help you find a way forward. If you are living with cancer, or you are close to somebody who has cancer, you may be worried. At times like these, it can be difficult to find people who understand what you are going through.

Cancer Aid For Everyone (C.A.F.E) Informal drop-in centres, welcoming anyone affected by cancer, where patients and carers are able to offer each other strong support in a warm and friendly atmosphere. Our venues are very comfortable, with separate areas for privacy if needed.

Complementary therapies are increasingly recognised by the medical profession as being beneficial when practised orthodox medical treatment. They can help us to release mental, emotional and Strip2 15/5/07alongside 11:59 Page 1 physical stress by a variety of gentle and non-invasive methods. The following therapies are available; > Relaxing M O V I Nhand G I N Tmassage > Reflexology > Aromatherapy > Reiki > Relaxation O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N 0 8 0 0 9 9 8/ Visualisation 8 33 51

Sheltered Housing S

heltered Housing (Retirement Housing) in Somerset is listed in this section. It is likely that there will be a waiting list for rents and purchasing, it is advisable to contact the preferred scheme early.

Schemes and options Sheltered housing is often called retirement housing or warden-assisted housing. There are many different types of sheltered or retirement housing schemes, both to rent and to buy. Schemes usually consist of between 15 and 40 dwellings which may be bedsitting rooms, self contained flats, bungalows or luxury apartments. Usually they are designed with older people in mind and to mobility standards, for wheelchair access for example.

Some schemes are simply housing designed to meet the needs of older people and linked to a community alarm.

But the majority of schemes have a Scheme Manager (or ‘Warden’) as well as a community alarm service. There are often communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided but a very few schemes include a restaurant, and quite a number arrange one hot meal a day. There is usually a minimum age, often 55 or 60, but occasionally 50.

Sheltered or retirement housing appeals to people who like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency.

The duties of the Scheme Manager can vary considerably between schemes. Some schemes have a resident manager and a 24 hour service, others have visiting/part time managers.

Scheme Manager (Warden) Over the last few years there have been many changes to the Scheme Manager’s duties. Most Scheme Managers are now expected to: • Manage the scheme • Summon help in an emergency.

• Build up a relationship with older people living in their schemes; giving residents information on availability and access to services and encouraging them to ask for additional support from statutory and voluntary organisations when appropriate.

Community alarms • Offer reassurance that help is at hand if needed • By pressing a button on a pendant or pulling a cord, a message is relayed to a monitoring centre, staffed 24 hours Strip2 15/5/07 11:59 Page 1 a day

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• If help is needed the centre will alert relatives or friends, or contact your doctor or the emergency services.

• Other facilities Renting Most housing for rent is provided by local councils or nonprofit making housing associations (often called Registered Social Landlords or RSL’s). Local councils and RSL’s generally aim to offer their housing to people in the greatest housing need, at rents which are affordable - perhaps with the help of housing benefits. The criteria that applicants are generally expected to show include: • Some degree of housing need because of the physical condition of their present home; or • Medical and/or social reasons for wanting to move, e.g. poor health, disabilities, loneliness, fear or isolation from friends & family; and • That they are not easily able, for whatever reason, to buy rather than rent; and • That (if they are not local already) they have good reason for wanting to move to the area they apply for.

In most parts of the country, councils and RSL’s recieve applications from more people than they can assist. The cost of renting will be made up of a rent plus service, a charge to cover the services provided. Service charges in the majority of ordinary sheltered or retirement schemes is in the range of £20 to £40 a week. People wanting to rent sheltered housing and who have a low income should contact local authority to check their eligibility for housing benefit.

Buying You may also consider purchasing property. Prices and types of property vary enormously. A small second-hand flat may be found for under £70,000 in parts of the country. Brand new properties cost more. Luxurious homes on sites with every amenity - swimming pools, golf courses and restaurants - can cost well into six figures.

Service charges are likely to apply as will ground rent which could vary from £50 per year to £300. Optional home care and meal services will normally be charged for separately if they are privately provided.

Informatuion Sourced from the Elderly Accomodation Counsel (EAC). Visit www.housingcare.org, or call 020 78201343.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

The Anchor Trust Anchor Trust is England’s largest not-for-profit provider of housing, support and care. Anchor started life in 1968, and consists of six businesses, one of which is Anchor Homes.

Today, Anchor provides housing and/or support to 50,000 customers each week. With nearly 40 years of experience, Anchor is an established and trusted provider of services for older people.

Anchor Homes is dedicated to helping older people live safely and securely with a choice of services to suit all needs.

We have over 100 homes across England, serving around 4,000 residents. Our philosophy promotes independence and choice; virtually every resident has their own room with ensuite facilities.

Through its developmental and policy-influencing work, Anchor Trust has produced a wide range of high quality printed material around age and care related issues.

To find out which titles are available from Anchor and to order please contact the Anchor Information Services line on 0191 218 1400

Companies offering Sheltered Housing Abbeyfield Minehead Abbeyfield House, 55 Summerland Avenue, Minehead, Somerset, TA24 5BN, 01643 851294

Knightstone Housing; Taunton, Blackbrook Business Park, Blackbrook Park Ave, Taunton, Somerset, TA1 2PX, 01823 624200

Albermale Centre Albermarle Road, Taunton, TA1 1BA, 01823 252945

MAGNA - West Somerset housing Association St Peters House, Bridge Street, Williton, Somerset, TA4 4NR 01984 635112

Anchor Trust 01274 381600 Autism Solutions Unit 8, Cornishway East, Galmington, Taunton, Somerset, TA1 5LZ, 01823 277500 Carr-Gomm Society Bridgwater 14 Mary St, Somerset, TA6 3LT, 01278 446308 Frome Oak House, Keyford, Somerset, 01373 472343 Taunton Vivary House, Upper High St, Somerset, TA1 3PX, 01823 289944 Wells 24 Chamberlain St, Somerset, BA5 2PF, 01749 679632 City of Wells Almhouses Priest Row, Wells, Somerset, BA5 2QE Housing 21 Area South Office, Longwood House, Love Lane, Cirencester, Gloucestershire01285 659928 John Grooms Housing Association 0207 452 2000 Knightstone Housing; Yeovil Trinity Foyer, Peter Street, Somerset, BA20 1PN 01935 414479

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Mendip Housing Road to Recovery Scheme Helpline Office, PO BOX 3020, Shepton Mallet, BA4 5LB 01749 334329 ReThink 2 The Crescent, Taunton, Somerset, TA1 4EA, 01823 365301 Shelter Somerset Apsley House, Tower St, Taunton, TA1 4BH, 0800 169 0317 Stonham Minehead Lambrook House, 34 Tregonwell Road, Minehead, TA24 5DU 01643 704858 Taunton Town Charity The Committee Room, Huish Homes Magdalene Street, Taunton, Somerset, TA1 1SG 01823 335348 Wellington Rotary Housing Association The Old Vicarage, High Street, Wellington, TA21 8RF 01823 661145 Western Challenge Housing Association Spinnaker House, Grange Road, Christchurch, Dorset, BH23 4GE 01425 283600

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Information T

his section includes general information and advice regarding care, further information can and should be obtained. Useful local and national contacts are also listed.

Community Foundation Trust We are part of a national network of Community Foundations, charities dedicated to strengthening local communities, creating opportunities and tackling issues of disadvantage and exclusion.

We make a difference by directing grants to local charities and voluntary organisations that make a genuine and lasting impact on the lives of local people. Importantly, Community Foundations are independent and “Cause-neutral”. Our only agenda is to make sure that local giving meets the most pressing local needs.

Community Foundations have been active in the UK since the 1980’s. There are approximately 60 foundations now established across the country covering about 90% of the UK population.

We make a difference by directing grants to local charities and voluntary organisations that make a genuine and lasting impact on the lives of local people.

Somerset Community Foundation was set up in 2002 to provide a new independent funding body to tackle poverty and disadvantage throughout Somerset. The Foundation has two unique characteristics: • We are able to support a diverse range of charitable causes in Somerset, which means that the Foundation can respond to the specific and changing needs of each community • We provide a flexible, professional and personal ‘donor service’ to help them achieve their specific charitable goals within Somerset. At the heart of our approach is a strong belief in the importance of helping communities respond to their local circumstances in their own way.

In July 2008 we were awarded the contract to deliver the Government’s Grassroots Grants Programme in Somerset.

Between now and March 2011 we will have over £600,000 to distribute in local grants, and we also have a once-in-a-lifetime opportunity to match new donations to our Endowment Fund with additional Government funds. www.somersetcf.org.uk, 01458 833133

Get set for Digital in Somerset When?

The Stockland Hill transmitter group serving Exeter, parts of Devon, Dorset and Somerset will switch over in two stages, stage one completed on May 6th 2009 and May 20th 2009.

Stage two is Mendip, serving Somerset, Wiltshire, Gloucestershire and Bristol will be converted between April and June 2010.

Help?

The Switchover Help Scheme can help you make the switch to digital TV. We can help you convert your TV to digital if you: · · · ·

Are aged 75 or over, or Have lived in a care home for six months or more, or Get (or could get) certain disability benefits, or Are registered blind or partially sighted

You can check now to see whether you or someone you know could be eligible by visiting www.helpscheme.co.uk. You can also call the Help Scheme free on 0800 40 85 900; or you can contact us by textphone on 0800 40 85 936; or by emailing: info@helpscheme.co.uk

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0800 99 88 33

Advocacy

advocacy@ageconcernsomerset.org.uk 0845 643 7701

Age Concern Somerset, working with and for older people in the county of Somerset and the unitary authority area of North Somerset.

Ageing Well

ageingwell@ageconcernsomerset.org.uk 0845 643 4702

Befriending

befriending@ageconcernsomerset.org.uk 0845 643 4703

Falls Prevention Service

We are a locally based charity

fallspreventionservice@ageconcernsomersetorg.uk 0845 643 4704

supporting older people, their

Toe Nail Cutting

families and carers across this area.

Contact our head office on 0845 643 4621, or for specific services contact theStrip2 numbers listed on the right.

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fallspreventionservice@ageconcernsomersetorg.uk 0845 643 4705

Information and Advice

Clevedon iaclevedon@ageconcernsomerset.org.uk 0845 643 4657 Taunton iataunton@ageconcernsomerset.org.uk 0845 643 4621 Weston Super Mare iawsm@ageconcernsomerset.org.uk 0845 643 4683

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Age Concern Somerset | T: 0845 643 4621 | F: 01823 324 128 | info@ageconcernsomerset.org.uk

Information and Advice Publications Ageing Well A Smile for Life Drinking Wisely Eat well, age well Fit Foot Steps Men’s Health, Mission Impossible Physical Activity ...Just one step Away!

Staying Focused: Look after your eyes as you grow older You and your doctor …working together

Going into hospital (ACIG08) Adapting your home (ACIG07) Attendance Allowance (ACIL26) Care Home Checklist (ACIL25) Your Home, your choice (ACIL31) Khana aur sehat - South Asian communities. Saltfish, peppers rice peas, African and Caribbean communities.

Managing Your Life

Your Health and Home

Help with legal advice (ACIG06) Putting your affairs in order (ACIG15) What to do when someone dies (ACIG14) Your employment choices (ACIG11) Planning to live abroad (ACIG16) Going solo (ACIG19) Later life as an older LGB person (ACIL18) Hot tips for a cool summer (ACIL21) Winter wrapped up (ACIL23)

Help with care in your own home (ACIG01) How to find a care home (ACIG02) Choices in retirement housing (ACIG03) Your health services (ACIG04) Living well in your neighbourhood (ACIG13)

This is just some of the information and advice available through Age Concern. Please contact Age Concern Somerset 0845 643 4621, or visit www.ageconcern.org.uk to view leaflets and publications online, or order them direct to your door.

Your Money Planning your retirement income (ACIG05) Making the most of your money (ACIG09) Financial help in retirement (ACIG10) Protect yourself from scams (ACIG17) How to claim benefits (ACIL30)

Patient and Advice Liaison Service (PALS) Contacts Somerset Partnership NHS & Social Care Trust: 2nd Floor, Mallard Court, Express Park, Bristol Road, Bridgwater, Somerset, TA6 4RN Karen Howard-Grenville - 01278 432022 email: pals@sompar.nhs.uk

County-wide Health and wellbeing

JSNA Somerset’s Joint Strategic Needs Assessment looks at our health and wellbeing across the whole county.

What?

The JSNA is an ongoing process by which Somerset County Council and Somerset Primary Care Trust (SPCT) will describe Somerset Primary Care Trust: the future health, care and wellbeing needs of our local Freepost RRKL-XKSC-ACSG, Yeovil, Somerset, BA22 8HR population (over the short term – three to five years and Heather Stanton - 0800 0851 067 long term - five to ten years) to inform the commissioning email: pals@somersetpct.nhs.uk of services, the Local Area Agreement (LAA) and Sustainable Community Strategy.

Taunton & Somerset NHS Trust How? Musgrove Park Hospital, Taunton, Somerset, TA1 5DA It will be delivered by collaborative partnership working, Sue Whaddon - 01823 343536 including the involvement of District Councils, Local Strategic email: pals@tst.nhs.uk Partnerships (LSPs), patients, the public and voluntary sector.

It will address evidence of effectiveness, identifying not only Yeovil District Hospital NHS Foundation Trust: what works well, but highlight gaps in information where Higher Kingston, Yeovil, Somerset, BA21 4AT further work is required. This is why each JSNA will be unique; Ali Bott - 01935 384706 it will reflect local circumstances and what is really required to email: pals@est.nhs.uk meet the needs of the Somerset population.

Strip2 15/5/07 11:59 Page 1 View the assessment here; http://www.Somerset.gov.uk/ JSNA M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N 0800 99 88 33

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Useful Contacts Adult Social Care Services Community Services for Adults Information, Care and Support for Older People, Carers, People with Disabilities and other Adults with Care Needs. Mobility, Hearing and Sight, Care and Support at Home, Care Homes, Benefits Advice, Daytime Activities, Blue Badges, Care Direct, Social Care Services, Supporting People Services.

0845 345 9133 MENDIP

Frome Enterprise Resource Centre Manor Road, Frome BA11 4BS (01373) 456500

Useful Contacts General A4e Somerset County Council has arranged for an organisation called A4e to provide an advocacy service for people of working age with physical disabilities and sensory impairments.

01823 339494, Tauntonenquiries@a4e.co.uk

Alcoholics Anonymous P.O.Box 1, 10, Toft Green, York, YO1 7NJ Bristol Serving Somerset; 0117-926-5520 National Telephone Helpline Number; 0845-769-7555

Al-Anon Family Groups

Enterprise Resource Centre Northgate, Bridgwater TA6 3EU (01278) 455571

61, Great Dover Street, London, SE1 4YF Telephone Number 0207-403-0888 who will then contact a local number for the caller.

SOUTH SOMERSET

DeafPlus South

SEDGEMOOR/WEST SOMERSET

Fiveways Resource Centre Ilchester Road, Yeovil BA21 3BB (01935) 470600

TAUNTON DEANE Six Acres Resource Centre Roman Road, Taunton TA1 2BD (01823) 257908

Useful Contacts Your Local District Offices Mendip District Council 01749 648999 Sedgemoor District Council 0845 408 2540 South Somerset District Council 01935 462462 Taunton Deane Borough 01823 356356 West Somerset District Council Strip2 15/5/07 11:59 Page 1 01643 703704

www.deafplus.org Registered charity working with deaf and helping people to achieve equality.

Operate a mobile advisory unit at different venues around the county, including day/community centres and town centres. A range of equipment can be demonstrated as well as some hearing aid maintenance. Contact Kate Harwood, Arthur Moughton Phone: 01935 415880 Email: south.west@deafplus.org

CALL SOMERSET DIRECT Somerset Direct is the central hub for the county. They will give you the contact details you need for any department in Adult Community Services.

0845 345 9133

Call today for assistance...

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

RNIB Bristol Service provision centres around supporting vision impaired people who wish to explore the world of work or retain work following the onset of vision impairment. This includes skill training to overcome the communication barriers presented by not seeing correctly and access to vocational training to enhance entry into the labour market or retain a job.

Address: 10 Stillhouse Lane, Bristol, Avon, BS3 4EB Phone: 0117 953 7750 Fax: 0117 953 7751 Email: rnibbristol@rnib.org.uk

Leonard Cheshire SW Region Leonard Cheshire exists to change attitudes to disability and to serve disabled people around the world.

4 Heron Gate Office Park, Hankridge Way, Taunton, Somerset TA1 2LR Tel: 01823 443674 Fax: 01823 444701 www.leonard-cheshire.org

Nightlink Free phone out-of-hours listening service for emotional distress and mental health. 8pm-1pm Fri-Mon 0808 8000 306

Turning Point South Somerset Works with people who are experiencing problems with their own or someone else’s substance misuse.

35 Higher Kingston Yeovil Somerset BA21 4AS T: 01935 471 826 F: 01935 412 287

Useful Contacts Citizens Advice Burnham-On-Sea CAB 15 Manor Road, TA8 2AS 01278 455236

Cheddar CAB Roynon Way, BS27 3NZ 01278 455236

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Evercreech Mobile Advice Gartons Mead, BA4 6JH 07976 618506

Glastonbury CAB Archers Way, BA6 9JB 01458 837444

Highbridge CAB Market Street, TA9 3BP 01278 455236

Mendip (Frome) CAB 5 King Street, BA11 1BH 01373 465496

Sedgemoor CAB 17 West Quay, TA6 3HW 01278 455236

South Somerset CAB Petters House, BA20 1SH 01935 421167

Useful Contacts National Alzheimers Society, The The UK’s leading care and research charity for people with dementia, their families and carers Tel: 020 7306 0606 Fax: 020 7306 0808 Web: www.alzheimers.org.uk Email: enquiries@alzheimers.org.uk

Arthritis Care Working with and for all people with arthritis to put them in control of their arthritis, and their lives. 0808 8004050

CareAware

Carers UK Prevent carers from becoming emotionally drained, and from forgetting to take care of themselves.

Tel: 020 7490 8818 Fax: 020 7490 8824 Email: info@carersuk.org Web: www. carersuk.org

Counsel and Care National charity getting the best care and support for older people, their families and carers.

Twyman House, 16 Bonny Street, London, NW1 9PG Advise line: 0845 300 7585 Mon - Fri, 10am-12noon and 2-4pm, except Wed afternoons. Web: www. counselandcare.org.uk Email: advice@ counselandcare.org.uk

Elderly Accommodation Council

Wellington CAB

A non profit making public information, advisory and advocacy service elderly care funding advice.

Tel: 08705 134925 Fax: 0161 787 8560 Web: www.careaware.co.uk Email: enquiries@careaware.co.uk

28 Fore Street, TA21 8AQ

Hearing Dogs for the Deaf Buckinghamshire, 01844 348100 North Yorkshire, 01757 638666 www.hearingdogs.org.uk

Mencap

Wells CAB

Taunton CAB 44 Station Road, TA1 1NS 01823 282235

Town Hall, Market Place, BA5 2RB 01749 675677

Help’s older people make informed choices about meeting their housing and care needs. EAC, 3rd Floor, 89 Albert Embankment, London SE1 7TP Tel: 020 7820 1343 www.eac.org.uk The Learning Disability Helpline is a free, confidential service. Information on anything from money and benefits to services and support groups. 0808 808 1111 helpline@mencap.org.uk

Mind (National Association for Mental Health)

STARS - THE BLACKOUTS TRUST

HELPING PEOPLE WITH A HELPING HAND The STARS charity (Syncope Trust And Reflex anoxic Seizures) provides information and support to people who suffer with syncope and unexplained loss of consciousness.

If someone loses consciousness for a short time they are often said to have experienced a ‘blackout’. There are three main causes of blackouts: dysfunction of the cardiovascular system (syncope), dysfunction of the brain (neurological, as with epilepsy) or psychogenic dysfunction (mental psychological factors).

Remember – help is at hand. If you or a family member suffers from these symptoms – you are not alone. You can call our 24 hour dedicated helpline – 01789 450564 – and talk in confidence to one of our dedicated and professional STARS team who will listen and offer help, advice and support if needed.

Sometimes having someone to talk to – is all it takes.

Remember – you are not alone.

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| jenni@stars.org.uk

Mind is the leading mental health charity in England and Wales. We work to create a better life for everyone with experience of mental distress.

Tel 020 8519 2122, Fax 020 8522 1725 Web: www.mind.org.uk Email: contact@mind.org.uk

EMERGENCY SERVICES Fire, Police, Ambulance. If you are in or near an emergency call either of these numbers.

999 or 112 You can use either number in the UK, from a landline or your mobile. When in Europe it is well worth remembering 112.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Safeguarding Adults E

veryone has the right to live their life free from violence, fear and abuse. Everyone has a right to be respected by other people. Everyone has a right to make choices about their life and things that affect them. You have these rights whoever you are.

Stopping all abuse

physical abuse sexual abuse verbal abuse

Somerset County Council in partnership with the police and other health and social care providers has produced joint Procedural and Practice Guidance to protect and safeguard vulnerable adults.

emotional abuse financial abuse discrimination neglect

You can view the guides online at www.Somerset.gov.uk/ Somerset/socialservices/adults/safeguarding

Different Types of abuse?

Physical abuse. This is when someone physically hurts you.

This can be, hitting, kicking, pulling hair, pinching, scratching, shaking, giving someone too much or not enough medicine.

Sexual abuse. This is when someone is making you do sexual things that might make you sad, angry or frightened. This can be being touched where you do not want to be touched, in your private parts being made to touch other people in their private parts, undressing or having sex when you don’t want to.

are you or is some one you know be ing abused? what can you do ? tell somebody yo u trust like: doctor

nurse

police officer

care inspector

family & friends

social worker

care worker

to report abuse telephone:- Som erset Direct 0845 or, in an emergenc 345 9133 y dial 999

Financial abuse. This is when someone takes your money or things. This can be stealing your money or things, making you buy something you don’t want to buy, using your money to pay for their things, when you don’t have a choice in how your money is spent or when someone tells you that you have to give them your money or your home.

Neglect. This is not giving you the things you need. This can be not having your prescribed medicine when you need it, not being taken to the doctor if you are ill, being cold a lot of the time or hungry a lot, only having dirty clothes to wear, or not having your equipment when you need it (like hearing aids, walking frames, wheelchairs).

Emotional abuse. This is when someone says things to you that hurt your feelings or scare you. This can be calling you names, threatening you, laughing at you, treating you like a child, not letting you spend time with other people, or go out, Strip2 15/5/07 11:59 Page 1 ignoring you.

Discrimination. This is when people are treating you unfairly because you are different. This could be because of the colour of your skin, your religion, your sex, your age, your disability, your language, or because you are lesbian or gay.

Get in touch today, call us 0845 3459133 or adults@somerset.gov.uk

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Chelston Gardens Serving the Community

Chelston Gardens Dementia Care Home Luxury, new purpose-built care home opened in November 2007 Chelston Gardens has 4 independent living areas accommodating 12 or 13 residents

Home facilities • 6 lounges • 4 dining rooms • Large windows with beautiful views • Activities room • Reminiscence room • Hairdressing salon • Hydrotherapy baths • Designed around a secure sensory garden • Under floor heating • Covered terraces • Staff specifically trained to deliver person centred dementia care

Room facilities • Large, ensuite bedrooms with walk in shower • Telephone • LCD TV with freeview • Electric profiling beds • Light, airy, colour coordinated rooms

New, clean, safe, modern, designed with thought, providing individualised care and support.

Conveniently located within 5 minutes reach of M5 junction 26 For more information please contact our Nurse Manager on:

01823 667066

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Chelston Gardens • West Buckland Road • Wellington • Somerset TA21 9PH

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