G i v i ng
You
The
A d v antag e
In
L i fE
HOW TO: SET UP YOUR NEW
GALAXY S6
IN JUST A FEW CLICKS
ISSUE 1 -
Featuring The Top Galaxy Topics You Need Most Help With
Optimise Your Smart Devices From Home
Keep Your New Years Fitness Goals
Your essential guide to
life with Samsung At Samsung we aim to bring you the latest innovation and technologies with every new product. These products are driven by striving to bring positive change to the world around us, and make our lives easier, smarter and happier. But this doesn’t stop once we have delivered a product. We are committed to helping you on the journey with all of our products, ensuring your continued customer satisfaction. Welcome to the first edition of Samsung The Edge Magazine - a guide to help you get the most out of life with Samsung. The following pages are packed full of useful tips, features and ideas. Whether your product is in the kitchen, on your desk or in your pocket we’ve got you covered. So sit back, relax and have a browse. You never know, you might learn something...
2
Contents What Are The Top Galaxy Topics You Need Most Help With?
4
Optimise Your Smart Devices From Home With Your Dedicated Personal Tutor
8
Top Tips for Professionals Using Galaxy Note 4
12
Set Up Your New Galaxy S6 In Just A Few Clicks‌
16
How Can I Get My Phone To Last All Weekend?
20
Customer Testimonials for Instant Answers
22
Restore Your Life Balance With a Smarter Home
24
Keep Your New Years Fitness Goals
28
Unwrap Amazing Gifts on Your Galaxy Device
For more information on how we can help, head to http://www.samsung.com/za/support/
3
32
What are the top
Galaxy topics you need most help with? 4
D
id you know that Samsung offers extensive support for customers on all our products via our website? We have extensive how-to guides, manuals, videos, updates, online chat and FAQs to help you solve a problem or learn more about how to use your product, whenever you need us.
You may be setting up your new phone after returning from the store, and you want to know if there is an easy way to transfer all your contacts and photos from your old phone to the new one. No problem, our support service can help.
Or you may be security-conscious and are looking to add a screen lock to your Galaxy S5 phone, in case you misplace it somewhere and want to keep your messages and contacts safe. But unfortunately you are out and about and the user manual isn’t to hand, so you’re unsure how to activate this function. Don’t worry, we can help you with this too. Luckily, we keep a record of all our customer queries so we can help you find the most frequently asked questions, and more importantly the answers! Here are a collection of the big three most frequently asked questions you have asked about Samsung Galaxy devices - perhaps your question is answered here…
1
How do I take screenshots on my Samsung Galaxy?
You know when you receive a hilarious Snapchat and you have to share it with your friends? Simple - use the take screenshot function, but be quick before it disappears! There are two ways you can capture that funny moment.
PREFER USING BUTTONS? To capture a screenshot press and hold the Home key and the Power key simultaneously. The screenshot will be copied to the clipboard and saved to the Screenshots folder in the Gallery app.
More of a Swiper? Capture a screenshot by touching the screen with the side of your hand and swiping across from left to right or vice versa. The screenshot is copied to the clipboard and saved in the Screenshots folder in Gallery. (Needs to be setup first - Settings > Motion and Gestures > Palm Swipe) 5
2
What do the flashing lights mean on my Samsung Galaxy? As you may have noticed, there is an LED light indicator in the top-left corner of your Galaxy phone. This is a neat little feature helps your phone to communicate and serves a few functions. But what do the colours mean I hear you ask? We’ve created a handy cheat sheet below: Pulses in multi-tone blue while the device is turning on or off. Blinks blue for a missed call, message or other notification. Blinks blue when you are recording a voice. Glows red when the device is connected to a charger and is charging. Blinks red when there is a problem with charging. Blinks red when the battery is low. Glows green when the device is connected to a charger and the battery is fully charged. Blinking green indicates the battery is fully charged. To edit what LED notifications you receive: Tap Apps > Settings > Display Settings > LED indicator
3
How do I connect my Samsung Galaxy S5 to my TV with an HDMI cable? Say you want to share that video you can’t stop playing on your phone, with your friends in the living room… Or you want to play a game on the big screen and finally defeat that end of level boss. Well you can do both by connecting your TV to your phone using an HDMI cable. An HDMI cable will transfer your phone screen direct to your TV, in stunning HD quality. So any photos, videos or games you love playing on your phone can now be enjoyed on the big screen too. Simply follow these steps to begin visual nirvana: (Before you start, you do need a HDMI cable, sold separately). 1. Connect HDMI cable into the HDTV adapter 2. Connect the other end to the HDMI port on your TV 3. Ensure your TV input settings have the right HDMI port selected. 4. Connect your travel charger to the HDTV adapter and then to a power source. 5. Connect the HDTV adapter connector into the power connector on your phone. 6. The TV screen will display what is on your phone.
6
Use Smart Simulator, for a quick & easy answer Samsung Smart Simulator helps you get the support you need when you want it. The simulator helps you find solutions to basic functions like making calls and connection setup, through to discovering cool new features you may not be using yet. Try out the simulator to find a solution to that tricky issue, whatever your device‌
Go now
7
RATE THIS ARTICLE
OPTIMISE YOUR
SMART DEVICES
FROM HOME
WITH YOUR DEDICATED PERSONAL TUTOR
I
f you have a question about a feature or setting on your phone, it’s now easier than ever to get expert help from the comfort of your living room. There’s no need to find your nearest Samsung support centre, instead through our innovative Smart Tutor app you can receive dedicated support any time you need it, saving you time and money. Did you know that 30% of all repairs in support centres could have been fixed by Samsung remote management support? Follow our handy guide to resolving issues yourself, without the need for visiting a support centre. The Samsung Smart Tutor app gives you direct access with one of our qualified experts who can check your device remotely to examine and improve its performance. And you can access this wherever you are, as long as you have an Internet connection.
8
9
FOR MOBILES & TABLETS The Smart Tutor app acts like a personal assistant to you and your mobile. It gives you access to a qualified expert who can check your device remotely to examine and improve performance. Also receive training and learn how to use new features.
Install Smart Tutor 1. Download and install the Smart Tutor app which is free from the Google Play store. 2. Open the app by tapping the Smart Tutor icon.
Find your pin 3. Read and accept the Terms and Conditions if you agree with them. 4. If you are prompted to install an update then please do so by following the on-screen instructions. 5. Press OK to start using the application.
FOR SMART TV’s As long as your TV is connected to the internet, we can connect you to a qualified expert. By providing your TVs unique PIN, our agents are able to access and control your TV as if they were in the room, and provide training on how to use new features.
Learn more
VIDEO: SET UP SMART TUTOR
WATCH NOW
10
CONNECT TO REMOTE SERVICE Call Samsung customer service, preferably with another phone, on: SA - 0860 726 7864 Enter the 6-digit PIN customer service provides, into the Smart Tutor app.
11
RATE THIS ARTICLE
TOP TIPS FOR PROFESSIONALS USING
Galaxy NOTE 4 Discerning professionals, always on the run and in meetings, struggling with reports, deadlines, multiple tasks and definitely being on top of the business at all times. If you are one of them, you may spot a missing piece in this puzzle. The Personal Assistant that plans it all, takes notes, sends emails, does the
12
writing and editing, keeps your agenda and hopefully fits in your pocket so it can follow you everywhere... The Galaxy Note 4 precisely fits the profile. Maybe the one thing it doesn’t do for you is serve your coffee, but it does compensate with a lot of other features and functions that will keep you ahead of the game. Just have a quick look below and think how often you find yourself in any of these situations.
Can’t give up the habit of writing by hand… Are you running late for a meeting and you want to find the address on Google Maps? Action Memo saves time and energy by turning your hand written memos into actionable links like: calls, new contacts, to do’s or emails, web or location, search and tasks. Without using any paper at all… 1. Activate the Air Command Menu by holding the S pen a few millimetres above the screen and pressing S Pen’s button. 2. Select Action memo (the first option on the far left of the Air command tools) and a note will pop up on the screen. 3. Write the number and the name of the contact by tapping the circle and select the phonebook icon in order to save the contact. 13
The one thing it doesn’t do for you is serve your coffee, but it does compensate with a lot of other features and functions that will
keep you ahead of the game. 14
PLAN YOUR SCHEDULES ON THE GO You are out of the office running to catch a train, or late for a meeting and there is just one more appointment you forgot to set in your calendar. Easy Input will be able to help you by just using the S Pen of your Note 4. Just tap and drag the pen across the day you want to select while pressing the pen button. Then input the event, add detail information by tapping the add details icon and finally tap the Save button.
Email back callers by using full Caller Information You’re just heading out of the office door when your manager calls you to send the sales report over, that you have saved on your device. So you quickly transfer it to your Note 4 and check it as you leave the office. By the time you are in the taxi to your next meeting, you will be able to forward it by email by using the Caller Information function which gives you quick access and usage of all contact information from your contact history. Simply enter the Dial app and tap Settings, then Calls and lastly Show Caller Information. The phone number and email address are ready to be used with other phone applications so you can send the report. Time was saved, deadline was met.
Keep accurate meeting minutes. Paper free, hassle-free The Meeting Mode of the Voice Recording app will help you in all those situations when you have a meeting at the office with various participants from different departments. Note 4 has a high quality microphone and the ability to detect from where the voices are coming from and clearly capture them. Open the Voice Recording app, tap the microphone icon and select meeting as the mode to specify that voices will be around the room. When the meeting starts press REC. Please note: always ask for permission first from those present before recording.
Take notes but skip typing. Never write a post-it again by using Photo Note The Note 4 has a high quality and clear capture digital camera to help you add virtual post-its to your S-Note app. To do this just make an ’S-Note’ by entering the S-Note app and tapping the “+” symbol. Then instead of a normal note, press the camera icon and change the setting from auto to manual with a single tap and take a photo of the post it by simply tapping the camera button, just like a common photo. You will have all your notes saved in one place.
15
RATE THIS ARTICLE
Set UP YOUR NEW
Galaxy
S6
IN JUST A FEW CLICKS...
If you’re thinking about pre-ordering the new Samsung Galaxy S6 (out April 2015) then you’ll be comforted to know that setting up the new phone, has never been easier. For peace of mind, you can ensure that your contacts, calendar, photos, memos, call logs, alarms, bookmarks and Wi-Fi settings can all be transferred to your new phone really easily. So no need for scribbles on paper or complicated spreadsheets.
16
SWITCHING FROM ANOTHER SAMSUNG GALAXY MOBILE TO S6 To move your information, install the Smart Switch Mobile app on both devices first. The Smart Switch Mobile is downloadable from Google Play Store or Samsung Galaxy Apps. Once the app is installed on both phones, follow these steps: First ensure you download SMART switch on your old Galaxy device and your new S6 device Tap the Smart Switch Mobile icon in both devices On your new S6 device, in the section “Select your old device” Tap on “Android Device” then tap START Then on your new S6 device choose “Receiving Device” then tap CONNECT On your Old device repeat as above, but select “Sending device” Check the Agree and tap the Confirm the Terms on both of devices Tap the Android to Galaxy on both of devices Check the items which to move and tap the Transfer on the old device Under connecting process tap OK on new device Once moving contents is completed, Tap Done to finish Now your Galaxy S6 is set up and ready to go, and you’ve just saved yourself a ton of time!
17
Download the ‘Smart Switch’ app from the Samsung Galaxy Apps or Google Play
SWITCHING FROM ANDROID TO GALAXY S6 Download the Smart Switch mobile app from Google Play on both old and new phones. Note: The remainder of this process will be similar to above Samsung Galaxy Mobile to S6 - however please see additional notes below:
Select what content you want to share by opening the app on both phones, and ensure they are no further than 20 cm apart. Choose from contacts, calendar, notes, photos, music, videos, apps and more and then tap transfer to switch all to your new Galaxy S6.
18
SWITCHING FROM NON-ANDROID TO GALAXY S6 With Smart Switch for PC/Mac, youANDROID can switch your personal content from your old phone to a PC or Mac SWITCHING FROM TO S6
and transfer to your new phone. Before you can transfer the content it needs to be uploaded to your PC •or Download thethis: Smart Switch mobile app from Google Play Mac. To do on both old and new phones. • Next select what content you want to share by opening the app Download and install the smart switch app For PC / For Mac on both phones, and ensure they are no further than 4 inches To transfer the data from your old device, please first back-up the data stored on your old device with apart. backup toolcontacts, from the calendar, “old device” manufacturer first. videos, • Choose from notes, photos, music, Note: themore location the saved file on your computer you new may need that later when restoring files to apps and andofthen tap transfer to switch all toasyour your new Galaxy S6. device After that, run the Smart Switch and connect the new Samsung device. NowSmart your Galaxy S6 is set up and ready go, Switch will recognise your newto devices andSelect you’veyour just old saved yourself amanufacturer ton of time! and backup data folder in SMART SWITCH smartphone Please check the items you wish to “restore” to your new device and click “Next” to start transferring.
19
RATE THIS ARTICLE
HOW CAN I GET MY PHONE TO
LAST ALL WEEKEND? When we are sat at our desks or at home relaxing, we’re never far from a phone charger and battery life is hardly a concern. But when we’re out and about, our phone becomes essential to staying in touch with friends, sharing photos on social networks or finding new and exciting places to visit. So it’s important to make that battery last a little longer when a charging point isn’t available. But luckily there are a few things you can do to help get a bit more juice when you’re out this weekend…
20
Quick Tips To Extend Battery Life 1) Turn off connectivity features such as Wi-Fi, Bluetooth and GPS (also known as Location) if not in current use. 2) Uninstall any free apps you no longer want that deliver advertisements. 3) Lower the screen brightness (or set it to “Automatic Brightness�) and adjust your screen timeout setting to a lower value to automatically turn off the display more quickly when the device is not in use.
Ultra Power Saving Mode For Phone Addicts Newer Samsung devices such as the Galaxy S5, Note 4 and Alpha are equipped with an Ultra Power saving mode feature which manages your battery use for you. It does this by displaying colours on the screen as grey tones, restrict some apps and data connection, Wi-Fi and Bluetooth when the screen turns off. To enable Ultra Power Saving mode Open Apps > Settings > Power Saving > Ultra Power Saving Mode > Swipe to activate
CHARGING A FLAT BATTERY If you have completely used all the power in your battery playing games, it may take at least 5 to 10 minutes after connecting your charger for enough power to be built up to start the charging indicator shown on your device. If you are a mobile gamer or find yourself with a completely flat battery, we recommend using the charging adaptor provided and not a USB cable connected via PC for quicker and more effective charging.
21
RATE THIS ARTICLE
“
“
My Galaxy S5 started freezing and being unresponsive but I have no idea what to do. I feel this issue began after I downloaded some apps.
- SOPHIA
“
“
My Wi-Fi falls from time to time and I have to restart my phone to download something. - DANIEL
Customer Testimonials for Instant Answers 22
Most issues can be resolved by JUST updating Software!
1
Update your Samsung easily: Tap Settings > About Device > Software update
Enter Safe Mode check if it is A 3rd party application
2 3
With the device off, press and hold the power key. When the boot screen appears: Tap the Recent Apps key repeatedly until the device boots up (for devices older than S4: tap menu button). Safe mode will be displayed in the left bottom corner of the screen. If the symptoms disappear while using the device in Safe Mode, the problem is likely to be caused by a 3rd party application. Simply restart your device to exit Safe Mode and uninstall the most recent application you have downloaded and retry you phone. Repeat above steps if necessary till you have uninstalled the app causing the difficulties.
The last thing you can do is RESTORE ‘Factory SettingS’ If the problems still persists then do a factory reset. Note: Doing a factory reset will erase all data from the device so please make sure your Galaxy is backed up first before trying a Factory reset
1
Always connect TO Internet via Smart network switch Use this feature to maintain a stable Internet connection when you browse web pages, download content or more. Settings > Wi-Fi > Smart network switch Note: The device automatically switches from a Wi-Fi network to a mobile network when the current Wi-Fi network is weak or unavailable. Please note: This may increase your Mobile Network data usage.
For more hints, tips and help, head to samsung.com/za/support
23
RATE THIS ARTICLE
RESTORE YOUR LIFE BALANCE WITH A
SMARTER HOME WATCH NOW
I
f you’re not familiar with the phrase the Internet of Things, in simple terms this refers to the way our computers, mobile phones and increasingly our household appliances and gadgets are WATCH connected and talk to eachNOW other, without the need for our intervention. And though it sounds like a scene from a science-fiction film, we are starting to see more of the things around us working in this way today.
24
As our home becomes smarter this offers us greater control and automation of daily tasks and chores, inturn making our lives easier and giving us more free time. Sounds good right? By freeing up your personal time, you can instead spend it on the things that matter; family, friends and fun. At Samsung, we are helping our customers embrace these advancements in technology as we launch new products.
Though developments in areas like Wi-Fi, GPS and sensors, we can link our appliances and mobile devices together, allowing them to communicate. Through mobile apps we can control things around our home, and also activate automatically depending on our whereabouts, time of day and other changes in conditions. The future is closer than you think‌
25
GETTING STARTED WITH SMART HOME Running a home can be hard work. There’s a list of chores which never ends, a mountain of laundry, a fridge that needs stocking, dishes to be cleaned, and only 24 hours in a day… Very quickly things can get on top of you. But what if your home and the appliances within it could work with you, helping you restore the balance in your life? If you already own a Samsung phone and a TV or fridge, this dream could be a reality.
you back - “My refrigeration filter requires cleaning”... Through a single application ‘Smart Home’ you can connect personal and home appliances - from refrigerators and washing machines to Smart TVs & smartphones - throughout your home, helping you to achieve domestic zen, and have those tasks handled by our appliances fit around your lifestyle. As a result, you have one less thing to worry about and more time to sit on the sofa, if that’s where you’re happiest!
Imagine you could control your fridge, air conditioning, washing machine or oven all from the comfort of your sofa. Now open your eyes to the Samsung Smart Home app which allows you to do just that.
Make your home smarter simply search for ‘Samsung Smart Home’ in either the Samsung Galaxy Apps or Google Play.
The not only helps you control these appliances around the home by asking questions like “How long until the wash is over?”, but also helps them speak to
26
Share Your Mobile On The Big Screen You can share photos and videos with your friends and family on the TV, directly from your mobile phone? It’s called mirroring and it’s really easy to set up, so those hundreds of photos don’t need to remain in your phone’s photo album, and instead can be enjoyed by others in the living room.
1. On your TV, press the Source button. 2. Select the Screen Mirroring source. 3. Your TV will display a screen informing you that it is waiting for a device to be connected. This screen will be displayed until your device is connected. Note: these final steps will vary depending on your mobile device.• Most devices will have an option similar to Allshare Cast in Samsung Phones: Settings > Wireless and Networks > More Settings > Allshare Cast. Once you enable this setting it will scan for nearby devices.
4. Once enabled the external device will scan for the TV and find it. 5. Tap on the TV icon to connect to your TV. 6. Your phone or tablet screen will now be displayed on the TV Do this and you can not only share photos and videos but also play music through your TV’s speakers, and show people the game you are playing. •Please note: On later versions of Software of the Galaxy S5 “Allshare cast” is called “Screen Mirroring”: you can update your S5 with via the Software update feature of the S5 (On the Home screen tap “Apps”, then “Settings”, scroll down to “About Phone” then tap on “Update now” to check for updates)
27
RATE THIS ARTICLE
A
s the cold winter days start to fade, so can our get-fit resolutions we made back on New Year’s Day. But as the days start to get a little longer, we can start dreaming about summer holidays, time outside and parties with friends. So now is not the time to waver from your fitness regime!
Part smart watch, part fitness tracker the Samsung Gear S is the next generation of wearable tech. Synchronising the Gear S with Samsung’s S Health app enables heart rate monitoring, and also receive the latest workout recommendations from the Personalised Fitness Manager.
If running is your thing, take a look at the Endomondo Premium app to keep your programme on track. Endomondo uses GPS tracking to monitor your activity when you are running, but can also be applied to other activities like cycling or rowing. By setting personal goals, you can make getting fit a little more enjoyable, and celebrate when you hit that personal best. If you have an Galaxy S5 you can get the app free for 12 months via Galaxy Gifts.
The Samsung Gear S is compatible with a host of Samsung mobile devices, so why not see how you can use it to reach your fitness goals?
If hitting the gym brings you out in a sweat, and you’d far rather spend time in the great outdoors walking, or have such a hectic life that the only exercise you get is on the commute and between meetings, you can still take advantage of the latest technologies to track physical activity.
KEEP YOUR NEW YEAR’S
FITNESS GOALS 28
Gear S - THE Next Generation Personal Fitness Monitor Samsung Gear S is a perfect health and fitness companion featuring more enhanced multi-sensors, built in GPS and robust S Health features. Additionally, applications such as Nike+ Running allow users to track their runs and stay motivated while on the move, without their smartphone. 29
How to transfer your logged fitness information to your Samsung Galaxy S5… Download Gear Manager on your Samsung Galaxy S5 and connect the Gear S via Bluetooth. Agree terms and conditions Select your dominant hand and tap the tick icon, as soon as the connection has been successful your clock screen will be displayed on the Gear S and you’re ready to get started. You can also transfer previous S Health records saved on the Gear S to your connected mobile device. Simply tap Pedometer transfer interval and then Transfer to send data immediately.
HOW TO Setup the S Health App To use the S Health feature you need to follow these simple steps: On the Home Screen tap ‘Apps’. Tap S Health. Tap Next. Tap in the Agreement boxes and then tap Next. Note: if no Samsung account has been set up on the device only the Use of S Health terms and conditions bix will appear. SET UP THE S HEALTH APP
WATCH NOW
30
EXPLORE MORE fEATURES of Gear S How to use the Call and Message features independently with Gear S
WATCH NOW
How to use the Touch Screen & Navigating around the Gear S
WATCH NOW
31
RATE THIS ARTICLE
UNWRAp AMAZING
GIFTS
ON YOUR GALAXY DEVICE
32
I
f you own a Galaxy device, did you know that you have a great selection of apps with offers or exclusive features? Many are specifically designed and optimized for use on Samsung smartphones and tablets. Whether you’ve just bought a new phone or are looking to discover new apps, it’s worth looking at what GALAXY GIFTS has to offer. The apps available range from news services and e-books, to services improving productivity, through to entertaining games, music and health.
To explore these apps and download to your device in a few easy steps… Use the Galaxy Gifts widget
1. Swipe twice to the left to show the Galaxy Gifts and Essentials widget (once right on Galaxy S6) 2. Tap the widget once to reveal the list of apps you can download 3. Follow the instructions shown for each app UsE the Galaxy Apps store
1. Find the Galaxy Apps store icon in the Applications folder 2. Select the ‘For Galaxy’ category 3. Tap the ‘See more >’ button in the Galaxy Gifts section 4. View the apps available and choose which to Download or choose Download All 5. Select ‘Install’ on the download page
For more details on Galaxy Gifts visit samsung.com/za/support 33
Get ACTIVE Popular Gift on GALAXY S5: EndomoNdo With Endomondo, your device becomes your personal trainer! Galaxy S5 owners can enjoy 12 months premium service for free* - Track your fitness and performance - Set workout goals and join challenges - Be social and compete with friends *Must redeem by 19/03/2016
WATCH THE LATEST MUSIC VIDEOS Popular Gift on Galaxy Tab S: VidZone Stream thousands of music videos, for free, in stunning HD quality direct to your tablet. - Create a library of your favourite music - Discover new artists through expertly curated playlists and genre based charts.
For Sports Fans Popular Gift on Galaxy Note 4: Kick The ultimate stats app for football fans. Exclusive to Samsung. - The ultimate companion football experience filled with contextual, personalised content before, during and after matches. - Compare players and teams, view 3D shot maps, and share data with friends. - Enable the multi-screen feature to see live match stats on your Samsung Smart TV
UPCOMING GIFT FOR Galaxy S6: KINDLE FOR SAMSUNG A free book each month for 12 months through Samsung Book Deals*. - The ultimate e-reading experience optimized for your Samsung device. - Great selection and prices, including 500,000 books that are exclusive to the Kindle Store. - Designed exclusively for Samsung customers. *Offer expires 10/04/2016 34
RATE THIS ARTICLE
Expert support at your fingertips, helping you discover the possibilities…
CALL SUPPORT
EMAIL SUPPORT
Live Chat Support
Remote Management Service
CYBER SERVICE
BOOKING SERVICE
IN-HOME REPAIR SERVICE
CARRY-IN REPAIR SERVICE
Pick-up Repair Service
SELF-SERVICE CONTENt
SOCIAL MEDIA SUPPORT
E-SHOP
For more information on how we can help, head to samsung.com/za/support 35