H P S
ho spi t a l per for m a nce
summit october 26 –28 | washington, dc
Earn
2 1 C PEs!
www.HPSummit2011.com Prepare Your Hospital to Emerge from Health Care Reform as a High-Performing Organization
1
DAY 8:30
Wednesday, October 26, 2011
Registration and Continental Breakfast
8:55
OPENING REMARKS
9:00
KEYNOTE ADDRESS
10:05
Operations VP’s, Directors and Managers
Hospital Performance Management: Embrace Transformational Change in the Midst of Healthcare Reform
Finance Staff
Performance Management is the most pervasive topic in the healthcare industry today. The regulations and eventual changes set forth by the Patient Protection and Affordable Care Act (PPACA) are making it imperative for hospitals to reassess how they do business and allocate their resources. New mandates for funding and reimbursement, clinical operations, transparency requirements, and additional oversight measures are driving a transformation process for which many hospitals are not prepared.
CEO
This keynote address will discuss how the new regulations will affect the healthcare industry as well as examine the short and long-term implications they have for hospital performance. Topics ranging from agility to innovation will be discussed. You will also delve into the value incentive for integrating a comprehensive performance management framework and how doing so will allow your hospital to emerge through the stages of healthcare reform as a high-performing organization (HPO).
Chief Quality Officers
KEVIN SHRAKE — EVP & COO, M*D Resources 10:00
WHO SHOULD ATTEND?
Break & Refreshments
CFO Nurse Managers Hospital Marketing Professionals Management Engineers Directors of Organization Development Performance Improvement Staff Administrative Directors Risk Management Staff Department Heads Patient Safety Officers
PANEL DISCUSSION
Compliance Directors
Strategic Planning and Alignment for New Initiatives and Performance Goals Hospital business leaders are well aware that they are navigating some of the toughest challenges the healthcare industry has ever had to face. PPACA will change how hospitals are paid by the federal government, the level of accountability and transparency mandated, and fundamental aspects of healthcare systems. The implications these changes have for strategy, vision, and goals are endless. Thus, it is compulsory for hospitals to immediately revisit their strategic plans to consider the implications PPACA has for their organization. During this panel you will review the following topics: • Evaluate your hospital’s strengths, weaknesses, threats, and opportunities • Understand how to leverage core competences to prioritize and carry out strategic initiatives aimed at attaining new performance goals • Explore methods of measuring, monitoring and managing performance and strategy • Redefining or reinforcing your hospital’s long-term vision and achieving alignment, goal congruence, and buy-in • Learn how best-in-class hospitals have become HPOs through performance management and strategy execution KEVIN SHRAKE — EVP & COO, M*D Resources ROBIN BRADBURY — Founder & President, re | solution JAN JENNINGS — President & CEO, American Healthcare Solutions
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5 REASONS TO ATTEND 1. LEARN strategies for effectively navigating health care reform 2. GAIN knowledge of how leading hospitals are adapting to change 3. RECEIVE actionable information on how to improve performance management 4. ACQUIRE new skills for managing, measuring, and monitoring performance 5. LEAD your hospital through transformational change
1
DAY Y 11:15
Wednesday, October 26, 2011
Break & Refreshments
11:20 Adapt Your Talent Management and Workforce Development Initiatives for Reform Healthcare reform affects all employers — but none more than hospitals who act as both an employer and the primary point of healthcare services. This transformational change will significantly affect the overall operating model of hospitals and the most important assets — its people. Change of this magnitude will require a new strategy and organizational alignment. The session will help you execute the following initiatives: • Align the organization to the business strategy • Update the learning and development program to meet PPACA requirements • Revamp competency development and job classification, responsibilities and design • Enhance your talent management strategy to ensure you have the people with the right skills and competencies 12:30
Lunch Break & Networking
1:30
Improve Revenue Integrity with Continuous Process Evaluation Change poses various risks that can cause inadequacies in operational effectiveness. These deficiencies are made manifest when analyzing bottom-line performance in relation to the financial transactions that take place within the hospital. Managing the processes that drive the hospitals revenue cycle is of utmost importance in an increasingly complex environment. The ability to mitigate the risks associated with ensuring revenue integrity can account for 3 – 5% of net revenue that many organizations lose out on due to ineffective internal controls. In this session you will discuss the following topics: • Discuss the operational processes that pose the most risk to hospital revenue integrity • Review deficiencies in process design for these critical areas • Benchmark against other organizations or published leading standards to look for key indicators of need ROBIN BRADBURY — Founder & President, re | solution
2:40
Break & Refreshments
2:45
Integrate IT to Achieve Efficiencies and Drive Performance Investing in technology solutions will be key in implementing infrastructure to achieve a more coordinated system of care. Underlying healthcare reform is the emphasis on electronic medical records (EMR) and the development of health information exchanges (HIE). Such a transition will allow for seamless communication with organizations across the health care continuum. This session will help you do the following: • Create the business case for a transition to EMR-based patient management system and its ability to help deliver quality care more efficiently • Evaluate technology and determine how it can advance your position in the reform environment where cost, access, and quality are the primary drivers • Discuss how leading hospitals are integrating technology to improve performance BILL BARBERG — President, Insightformation MICHELE MILLS — Director, ITS Program Management Office, University of Utah Health Care System
3:55 4:00
CLOSING REMARKS Day One Adjourns
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2
DAY 8:30
Thursday, October 27, 2011
Registration and Continental Breakfast
8:55
OPENING REMARKS
9:00
KEYNOTE ADDRESS
Deliver High-Quality Care while Optimizing Efficiency and Cost-Effectiveness As a healthcare professional you are entering an environment that rewards value and quality with an emphasis on outcomes measurement and improvement. While hospitals will be rewarded for the attainment of quality measures, they will subsequently be penalized for poor performance on quality measures related to common and high-cost conditions. This keynote will address the need for the Compliance Directors to stay abreast of American Hospital Association (AHA) quality standards and how to incorporate them. You will also discuss how hospitals across the country have improved quality while optimizing cost savings. 10:00
10:05
Break & Refreshments
PANEL DISCUSSION
Identify Opportunities for Reducing Waste and Improving Efficiency Once quality improvement and cost reduction have been solidified as a strategic imperative, hospital leaders must be able to devise a plan and portfolio of projects to pursue in order to achieve organization-wide savings. The purpose of this panel is to discuss waste-reduction strategies that achieve cost-saving results and also introduce innovative techniques for accomplishing such a complex effort in a changing healthcare environment. In this panel discussion you will: • Discover how to go about identifying cost-saving opportunities • Examine current strategies and tools for addressing waste and process improvement • Discuss the three largest opportunities for cost reductions (Supply Chain Management, Clinical Quality Improvement, Patient Flow) • Learn preliminary waste-reduction projects that you can carry out at your hospital KEVIN SHRAKE — EVP & COO, M*D Resources ROBIN BRADBURY — Founder & President, re | solution JAN JENNINGS — President & CEO, American Healthcare Solutions 11:15
Break and Refreshments
11:20 Prioritize Waste Reduction Initiatives and Projects while Efficiently Managing Resources Hospitals will always be challenged with how to effectively execute multiple initiatives since they already have a limited amount of resources to devote to large-scale projects. Hence, this calls for them be creative and innovative in how they allocate their resources. In this session you will discuss how to: • Identify high-yield opportunities for waste reductions • Prioritize waste reduction projects so that resources are allocated to the opportunities with the greatest ROI • Establish a framework for prioritization and resource allocation JAN JENNINGS — President & CEO, American Healthcare Solutions 12:30
Lunch Break & Networking
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2
DAY 1:30
Thursday, October 27, 2011
Governing Hospital-Physician Relationships: A Key to Successful Accountable Care
IN-HOUSE TRAINING & CUSTOMIZATION
Hospital-physician integration is essential to achieve consistent levels of quality and economic efficiencies necessary to receive appropriate payment for all Medicare providers within the delivery system. While there is a performance-based incentive established for integration towards Accountable Care Organizations (ACO), there is still the challenge of identifying viable physician candidates with which to partner that fall under the hospital’s competency umbrella and strategic goals. In this session you will discuss the following:
One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually eliminating travel expenses. The advanced learning methods employed by the Institute will create an intimate training atmosphere that maximizes knowledge transfer to enhance your organization.
• Learn the purpose and intended benefits of new hospital-physician integrations
We realize that not all obstacles can be overcome by applying an “off-the-shelf solution”. The Institute’s subject matter experts will work with you and your team to examine your programs and determine your exact areas of need. Using interactive exercises that employ actual projects or scenarios from your organization, instructors can address specific challenges and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused on smaller groups, the Institute also has the ability to accommodate groups of up to 300 participants per day.
• Examine new strategies to govern physicianhospital arrangements • Learn how to overcome key complexities in modern physician-hospital relationships • Explore the central role physician leadership development plays for successful recruitment and governance of new physician-hospital arrangements JIM RICE — EVP, Integrated Healthcare Strategies, Vice Chairman, The Governance Institute 2:40
Break & Refreshments
2:45
Leverage IT to Improve HospitalPhysician Relationships As hospitals begin to integrate healthcare information technology (HIT), it is extremely important that physicians and hospitals understand each other’s worlds. Technology is having an increasingly significant impact on hospital-physician relations. Clinical informatics— the study of information systems used in the clinical practice of medicine— is helping to build and stabilize these high-impact relationships. This final session is set up to help you do the following: • Identify ways your hospital can leverage IT to strengthen hospital-physician relations • Understand technology’s role in creating & sustaining ACO’s • Discuss case study’s from Himformatics’ client organizations JIM GADDIS — Director, Himformatics
3:55 4:00
On-site delivery of single courses, certification programs and specialized courses are available in the following areas: • Strategic Planning • Project Management • Lean Six Sigma • Contracting • Change Management • Balanced Scorecard
• Performance Measurement • Workforce Management • Budgeting and Forecasting • Performance Reporting • Program Evaluation • Administrative Management
For more information about the in-house training options available, please contact Jennifer Mueller at 202-739-9619 or email her at Jennifer.Mueller@PerformanceInstutite.org
SPONSORSHIP As a conference and training provider, ASMI is an expert in bringing together leaders to share and discuss best practices and innovations. We connect decision-makers with respected solutions providers. The Institute offers four different pre-designed sponsorship packages: • Event Co-Sponsor • Luncheon Sponsor
• Session Sponsor • Exhibit Booth Sponsor
CLOSING REMARKS Conference Adjourns
For more information on training, exhibiting & sponsorships, please contact: Andrew Goodwin at 202-739-9707 or email him at Andrew.Goodwin@ASMIweb.com
3
DAY
Friday, October 28, 2011 — Post-Conference Workshop
POST-CONFERENCE WORKSHOPS
are practical, supplementary application sessions that incorporate and review tools, techniques and methods presented during the event. Participants will obtain a further understanding of how to use newly acquired tools and cutting-edge strategies to improve strategic planning and financial management performance. Through group exercises and scenario-based learning, you’ll walk away with the expertise and resources needed for immediate and practical application. Enrollment space is limited, so register today to reserve your place.
8:30
Workshop Registration
9:00
Utilize the Balanced Scorecard (BSC) to Manage Performance and Execute Strategy Sustaining performance while navigating healthcare reform requires advanced management planning. Hospitals must have a strong grasp on how to measure, monitor, and improve performance both internally and externally. Hospital leaders need to establish measures that link to strategic goals and hold the right individuals accountable for performance outcomes as they pertain to those metrics. This workshop is meant to introduce and help you implement a BSC-based performance management system that will help you achieve short and long-term goals, as well as achieve organization-wide goal congruence in line with the hospital’s mission. During this interactive workshop you will learn how to: • Apply the four BSC principles to your hospital • Align strategic initiatives from the top down and the bottom up • Create a strategy map that can be applied to each division or department • Identify and manage the right measures for each division or department • Ensure accountability and transparency throughout the hospital • Use other hospitals as benchmarks to see how the BSC has been applied to improve their performance BOB PALADINO — President, Paladino & Associates & ASMI Senior Fellow
12:00
Lunch Break
1:00
Post-Conference Workshop Continues
4:00
Workshop Adjourns
ABOUT AHC MEDIA AHC Media is the largest publisher of health care newsletters in the world. In 1974, American Health Consultants began with a single title, Hospital Infection Control. We have grown in the quarter century since to more than 50 titles serving a broad spectrum of professionals in health care. AHC Media’s incisive, useful, up-to-date publications are read by more than 50,000 people per month in the fields of clinical medicine, health care management, and biotechnology and medical devices. Our leading titles include Emergency Medicine Reports, Hospital Infection Control & Prevention, BioWorld Today, Internal Medicine Alert, Medical Device Daily and many more. In addition to its newsletters and sourcebooks, AHC Media convenes conferences in key areas from emergency medicine to hospital case management. We are one of the leading providers of continuing education and continuing medical education, offering nurses and physicians convenient print and online formats for earning credits. In addition, AHC Media is a growing electronic publisher, offering users a host of online and digital media products. AHC Media is a division of Thompson Media Group LLC, a leader in regulatory compliance products and publications since 1972.
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Venue, Hotel & Logistics
VENUE & HOTEL
EARN UP TO 21 CPE CREDITS!
The Hospital Performance Summit will be held at The Performance Learning Center in Washington DC. The Learning Center is just a few blocks from the Gallery Place-Chinatown metro which services the red, yellow and green lines. If you plan on driving, a public parking garage is located inside of the building. You can access the parking garage on K Street and the parking is $18.00 a day.
CPE Credits: Up to 21 — Conference=14 ; Workshop=7 Sponsor Organization Name and Sponsor ID Number: Thompson Media Group 109435 Program Level: Intermediate Delivery Method: Group-live Prep/Prerequisites: None
The Performance Learning Center 901 New York Ave, NW, 3rd Floor, Washington, DC 20001 202-524-8041 PLEASE NOTE: The building elevators do not allow delegates up into the Learning Center until 8:30am. A limited number of rooms have been reserved at the Washington Marriott at Metro Center at the prevailing rate of $181. This rate is based on the Government Per Diem and the discounted rate is only secured up until 3 weeks prior to the start of the event. Therefore, please call the hotel 3 weeks prior to secure the rate. When calling the hotel please reference the Performance Institute and the name of the event “Hospital Performance Summit” when making reservations to get the discounted rate. The hotel is conveniently located on the red, orange and blue line (at the Metro Center Metro stop) and it is located only a few blocks from The Performance Learning Center. Washington Marriott at Metro Center 775 12th Street NW, Washington, DC 20005 1-800-266-9432 / 1-506-474-2009 (International)
TUITION & GROUP DISCOUNTS The tuition rate for the Hospital Performance Summit is as follows:
Conference
Early Bird
Regular Rate
$1299*
$1399
Workshop
$299
* For the Early Bird Rate, register before September 2, 2011. For more information on group discounts please contact:
Andrea DiRaddo at 202-739-9601 or Andrea.DiRaddo@ASMIweb.com
CANCELLATIONS & QUALITY ASSURANCE The American Strategic Management Institute (ASMI) strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: The American Strategic Management Institute: Quality Assurance 805 15th Street, NW, 3rd Floor, Washington, DC 20005
TO REGISTER ONLINE: please visit www.HPSummit2011.com and click on the Venue and Hotel tab.
Offerings
Thompson Media Group is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org
Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program. If for any reason ASMI decides to cancel this conference, ASMI accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests. • All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive any discount. • Any discounts offered by The Institute (including team discounts) must also require payment at the time of registration. • All discount offers cannot be combined with any other offer. • Discounts cannot be applied retroactively. • Payment must be secured prior to the conference. If payment is not received by the conference start date, a method of payment must be presented at the time of registration in order to guarantee your participation at the event.
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Registration Form
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877-992-9522
866-234-0680
www.HPSummit2011.com
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Please make checks payable to: The American Strategic Management Institute CANCELLATION POLICY: The American Strategic Management Institute will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance confirmation email. Please note that cancellation is not final until you receive a cancellation confirmation email.
I have read and accepted the Cancellation Policy above. ACKNOWLEDGED AND AGREED By: ______________________________________________________________________________________________ Date: ________________________________________ Priority Code: B354-WEB