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September 28 - 30, 2011 / Washington, DC

Quality Management & Improvement Training Acquire Cross-Industry Quality Management Tools and Techniques

RECEIVE Expert Instruction on Skill Sets Critical to Quality Management Success Engage in a comprehensive and interactive course aimed at improving on-the-job performance

ANTICIPATE Potential Problems and Weaknesses in the Quality of Your Products and Services Conduct Root Cause Analysis (RCA) to identify and address underlying problems

LOCATE, Document and Solve Problems Faster Develop a process-driven approach to improving performance in your organization

INCREASE the Value Delivered to Internal and External Stakeholders Establish a quality improvement framework and culture that achieves sustainable results

In Association with:

www.ASMIweb.com/QMI

1

DAY 8:30

Wednesday, September 28, 2011

Workshop Registration & Continental Breakfast

8:30 Morning Session Introduction: Discuss the Evolution of Quality Management into an Enterprise-Wide Framework and Process for Continual Performance Improvement

5 Reasons to Attend: 1. UNDERSTAND how quality management fits into an organization

2. REALIZE how quality can lead I. Review the Eight Principles of Quality Management as they Pertain to ISO 9001:2008 Standards • Discuss the purpose of the ISO quality management framework • Leverage these principles for continual performance improvement • Understand how the principles directly relate to improved performance • Learn quality management approaches to better address the needs of the Total Quality Management (TQM) Methodology

12:00

to improved customer satisfaction

3. ENSURE that quality is part of the organization’s culture

4. REVIEW ISO 9001:2008 and the TQM quality management principles

II. Examine and Apply the Total Quality Management (TQM) Methodology

5. LEARN key quality

• What is the difference between TQM and ISO • Learn the ten principles of the TQM methodology and the role of each building block in managing organizational quality • Discover why TQM is about a long-term thinking and planning process • Realize customer satisfaction as the ultimate goal of quality management

Who Should Attend:

Lunch Break

This course is designed for

management principles, tools, and techniques

professionals who are seeking

1:00 Afternoon Session

4:00

a greater understanding of

III. Utilize Quality Improvement (QI) to Drive the Effectiveness and Efficiency of Processes

quality concepts and quality

• Apply the Equation for Quality to your Management Framework (Cost + Satisfaction + Outcomes = Value) • Learn the guiding core values of QI and how they increase value to the customer • Discover the key drivers of QI • Examine the PDCA Cycle and review the basic model for quality improvement • Learn the 10-Step Quality Improvement Cycle

to ensuring the efficacy and

Day One Adjourns

2 | www.ASMIweb.com/QMI

management as they pertain efficiency of products and services that meet customer expectations.

2

DAY 8:30

Thursday, September 29, 2011

Conference Registration & Continental Breakfast

9:00 Morning Session I. Application Session: Learn and Apply Quality Management Tools and Techniques Quality management improves a company’s activities in all departments, reduces errors and cuts costs. Tools and techniques used in quality management include: Kaizen, Six Sigma, Pareto Charts, Ishikawa Diagrams and Hoshin Kanr. This session will give you an opportunity to apply these tools so that you have practical information and materials to take back to your company. After this session you should be able to: • Better analyze quality-related issues • Acquire the ability to reduce errors in company processes • Learn the best situations in which to apply these tools 12:00

Lunch Break

1:00 Afternoon Session II. Learn and Effectively Manage the Key Costs of Quality • Prevention costs associated with the design, implementation and maintenance of a TQM process • Appraisal costs associated with customer evaluation of purchased materials and services • Internal and external failure costs associated with failing to meet quality standards III. Bringing it Full Circle • Discuss how you can implement the PDCA Cycle back at your organization • Analyze and discuss case study organizations who have achieved success through the implementation of a welldefined quality management system • Cultivate a quality management culture to realize sustainable gains in performance 4:00

Conference Adjourns

CLARIFY EXPECTATIONS THE

of Quality Management Roles & Initiatives at Your Organization www.ASMIweb.com/QMI | 3

DAY

3

Friday, September 30, 2011

POST-CONFERENCE WORKSHOPS are practical, supplementary application sessions that incorporate and review tools, techniques and methods presented during the event. Participants will obtain a further understanding of how to use newly acquired tools and cutting-edge strategies to improve strategic planning and financial management performance. Through group exercises and scenario-based learning, you’ll walk away with the expertise and resources needed for immediate and practical application.

Enrollment space is limited, so registered today to reserve your space!

8:30

Workshop Registration & Continental Breakfast

9:00 Utilize a Root Cause Analysis (RCA) Framework for Improved Problem Solving and Decision Making This interactive workshop is set up to help you bring a structured problem solving method into your company and learn how to use some of the most common quality tools to complete various tasks. Using a problem solving framework in conjunction with a strong set of quality tools, you will learn how to find the true root cause of business problems. We will also talk about preventing recurrence of these issues by taking steps for corrective action. With lecture and reinforcing activities, you will learn how to: • Define and establish a structured problem solving framework for your business • Propose solution alternatives and evaluate effectiveness • Learn the Eight Discipline approach, team-based problem solving system • Engage in Root Cause Analysis (RCA) by utilizing a set of problem solving and analysis tools (i.e. Ishikawa diagrams, Pareto Analysis, Histogram and Tally Sheets, etc.)

12:00

Lunch Break & Networking

1:00 Workshop Continued 4:00

Workshop Adjourns

4 | www.ASMIweb.com/QMI

In-House Training & Customization

One of the more popular vehicles for accessing the American Strategic Management Institute’s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually eliminating travel expenses. Whether you require training for your department or for an organization-wide initiative, the advanced learning methods employed by ASMI will create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent within your organization.

CUSTOMIZATION We realize that not all obstacles can be overcome by applying an “off-the-shelf” solution. While many training providers will offer you some variation of their standard training, ASMI’s subject matter experts will work with you and your team to examine your programs and determine your exact areas of need. The identification of real life examples will create a learning atmosphere that resonates with participants while at the same time providing immediate return on your training investment. Using interactive exercises that employ actual projects or scenarios from your organization, instructors can address specific challenges and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused on smaller groups, ASMI also has the ability to accommodate organization-wide training initiatives.

Utilizing multiple instructors, the Institute has the capacity to deliver courses to groups of up to 300 participants per day.

AREAS OF EXPERTISE On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas: • Strategic Planning • Lean Six Sigma • Performance-Based Contracting • Administrative Management

• Performance Measurement • Workforce Management • Performance Reporting • Leadership and Change

• Project Management • Performance-Based Budgeting • Program Evaluation

For more information about in-house training and certification options, please contact Jennifer Mueller at 202-739-9619 or email her at Jennifer.Mueller@ASMIweb.com

SPONSORSHIP OPPORTUNITIES As a conference and training provider, ASMI is an expert in bringing together leaders to share and discuss best practices and innovations. We connect decision-makers with respected solutions providers. The Institute offers four different predesigned sponsorship packages: • Event Co-Sponsor • Luncheon Sponsor

• Session Sponsor • Exhibit Booth Sponsor

FOR MORE INFORMATION ON TRAINING, EXHIBITING & SPONSORSHIPS, please contact:Andrew Goodwin at 202-739-9707 or email him at Andrew.Goodwin@ASMIweb.com

www.ASMIweb.com/QMI | 5

Venue & Hotel

VENUE & HOTEL

EARN UP TO 18 CPE CREDITS!

Quality Management and Improvement Training will be held at The Performance Learning Center in Washington DC. The Learning Center is just a few blocks from the Gallery Place Chinatown metro which services the red, yellow and green lines. If you plan on driving, a public parking garage is located inside of the building. You can access the parking garage on K Street and the parking is $18.00 a day.

Sponsor Organization Name and Sponsor ID Number: Thompson Media Group 109435 Delivery Method: Group-live CPE Credits: Up to 22 Program Level: Basic Prep/Prerequisites: None

The Performance Institute Learning Center 901 New York Ave, NW, 3rd Floor, Washington, DC 20001 202-524-8041 Please note: The building elevators do not allow delegates up into the Learning Center until 8:30am.

A limited number of rooms have been reserved at the Washington Marriott at Metro Center at the prevailing rate of $211. This rate is based on the Government Per Diem and the discounted rate is only secured up until 3 weeks prior to the start of the event. Therefore, please call the hotel 3 weeks prior to secure the rate. When calling the hotel please reference ASMI and the name of the event “Quality Management” when making reservations to get the discounted rate. The hotel is conveniently located on the red, orange and blue line (at the Metro Center Metro stop) and it is located only a few blocks from The Performance Learning Center.

Washington Marriott at Metro Center 775 12th Street NW, Washington, DC 20005 1-800-266-9432 or 1-506-474-2009 (International) * To register online, please visit www.ASMIweb.com/QMI and click on the Venue and Hotel tab.

TUITION & GROUP DISCOUNTS The tuition rates for Quality Management are as follows: Offerings Conference Post-Conference Workshop

Early Bird

Regular Rate

*

$1499 $299

* For the Early Bird Rate, or for more information on group discounts please contact:

Paul Rogers at 858-737-4122 or email him at Paul.Rogers@ASMIWeb.com

Thompson Media Group is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org

CANCELLATIONS & QUALITY ASSURANCE The American Strategic Management Institute (ASMI) strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival.

Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: The American Strategic Management Institute: Quality Assurance 805 15th Street, NW, 3rd Floor, Washington, DC 20005 Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program.

If for any reason ASMI decides to cancel this conference, ASMI accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests.

• All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive any discount.

• Any discounts offered by The Institute (including team discounts) must also require payment at the time of registration.

• All discount offers cannot be combined with any other offer.

• Discounts cannot be applied retroactively.

• Payment must be secured prior to the conference. If payment is not received by the conference start date, a method of payment must be presented at the time of registration in order to guarantee your participation at the event.

Registration Form

CALL:

FAX FORM TO:

VISIT US ONLINE:

877-992-9522

866-234-0680

www.ASMIweb.com/QMI

REGISTRATION FORM Yes! Register me for the Quality Management and Improvement Training and the Post-Conference Workshop Yes! Register me for the Quality Management and Improvement Training only Yes! Register me for the Post-Conference Workshop only Please call me. I am interested in a special group discount for my team

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Please make checks payable to: The American Strategic Management Institute CANCELLATION POLICY: The American Strategic Management Institute will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance confirmation email. Please note that cancellation is not final until you receive a cancellation confirmation email.

I have read and accepted the Cancellation Policy above.

ACKNOWLEDGED AND AGREED By: ______________________________________________________________________________________________ Date: _______________________________________ Priority Code: B365-PR

www.ASMIweb.com

ASMI’S VISION In this challenging economic landscape, organizations must develop and execute innovative strategies to survive and thrive.

Performance and process improvement methodologies give managers the tools they need to run leaner, more efficient businesses. The mission of the American Strategic Management Institute (ASMI) is to connect business leaders with best-in-class practices and training to address management challenges and improve results. ASMI has grown into one of the nation’s most innovative training providers, combining market research and industry insight to deliver experiences and tools to inspire leaders and grow businesses.

Through virtual sessions, national summits, training programs and consulting services, ASMI brings together leaders to share insights, ideas and actions to transform organizations.

The American Strategic Management Institute 805 15th Street, NW, 3rd Floor Washington, DC 20005 Phone: 877-992-9522 Fax: 866-234-0680

www.ASMIweb.com