Insight April/May 2017

Surrey and Sussex Healthcare

NHS Trust

April/May 2017

Inside this issue: Business update Up, up and away with Victoria Daley Theatre recovery team help young patients Marathon fundraising event for SASH Charity Getting to know: Neemisha Jain

A word from Michael Wilson CBE chief executive As the weather begins to warm up and we enjoy the longer hours of daylight I am pleased to welcome you to the second edition of Insight magazine.

I am delighted to hear how much you like our new style magazine and hope that you enjoy the news, insights and updates from across SASH in this edition. Congratulations to our marathon runners (see p6 ). Find out more about SASH people – including being involved in an attempt to break a world record hot air balloon flight across the channel (see p5).

Best wishes

A word from: Michael Wilson CBE, chief executive Contents

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Business Insight

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Getting to know: Neemisha Jain

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Up, up and away with Victoria Daley Theatre recovery team help young patients

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Marathon fundraising effort for SASH Charity

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SASH nurses inspire the next generation Meet the safeguarding children team

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SASH+ update

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Michael Wilson CBE Chief executive The next TeamTalk will take place on Thursday 8 June, 3 - 4pm, lecture theatre, Postgraduate Education Centre, East Surrey Hospital and will be presented by Michael Wilson CBE, chief executive. View the TeamTalk schedule on Intranet.

If you have a story for Insight please let the communications team know at communications.sash.nhs.uk or x2633

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News in brief:

If you have any queries about accessing ESR please contact: workforce.information@sash.nhs.uk with the subject heading as MY ESR.

Remember revalidation

Following changes that came into effect last year all nurses and midwives now need to revalidate every three years to maintain their registration with the NMC. Revalidation is straightforward and helps nurses and midwives to demonstrate that they practise safely and effectively and also promotes good practice across all nurses and midwives.

Staff Friends and Family Test The first Surrey and Sussex Healthcare NHS Trust Staff Friends and Family Test, for this financial year, is now open.

A reminder to SASH nurses and midwives, if you are due to revalidate, to check the revalidation information on the Intranet or visit: www.nmc.org.uk/nmc-online

Along with all other Trusts in England, staff are asked to answer two questions about your likelihood to recommend SASH as a place to work and as a place to receive treatment. There is also an opportunity to comment on why you have answered the way you have.

If you have any questions please contact: Teresa Dale, practice development nurse at: teresa.dale@sash.nhs.uk

Payslips

Please take a couple of minutes to complete the survey which will be open from 8 May to 5 June 2017 (9am).

Electronic payslips for substantive staff have now replaced the traditional paper versions. You can view your payslip through Employee Staff Record (ESR) self-service; you can also view and update personal information such as your home address, phone contacts and bank details.

Take this opportunity to offer constructive comments or suggestions on how you feel things could be improved – if you don’t raise it, we can’t review it. But please make sure your suggestions do not include staff names or personal criticisms.

SASH bank staff will continue to receive a paper payslip till May 2017.

Complete the survey here: https://web.capitasurveys.co.uk/SSHFFT/

Visit the payroll and workforce section of the Intranet for full details on how to create your ESR user access and password.

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Neemisha Jain

dynamic paediatric diabetes team which is inclusive, fair, caring and collaborative. We are a tight-knit team, working closely and are respectful of each other’s role.

Consultant paediatrician with special interest in diabetes Insight goes out and about to meet SASH people.

SASH has helped and allowed me to grow as a clinical leader. It has recognised the hard This month, Insight met work I have put into Neemisha Jain improving the services for children with Which department do diabetes. It has also you work in? allowed me to achieve a degree of work life Paediatric diabetes balance, in spite of it being a really busy What is your job title? paediatric unit.

I am a consultant paediatrician with a special interest in diabetes, lead for children’s assessment unit and paediatric A&E liaison lead.

How long have you worked for the SASH? Since 2009 What is the best thing about working at SASH?

What do you do in your spare time?

Juggling between being a mother and a working professional it is a challenge to find spare time. But when I do the things I enjoy the most are yoga, gardening, playing with Pranav, my son, and cooking different dishes.

What advice would you give to a new colleague?

Do you have any pets?

I would say welcome to our vibrant paediatric department. Join us in our endeavours to provide a safe, high quality service to sick children and their families. We continuously strive to provide the best care and improve our patients experience.

Also to welcome them to be part of the

Yes, I have topical fish.

They live in a small aquarium and are colourful, lively and fun to watch.

What is your favourite meal?

I love Indian food. My favourite would be mildly spicy and tangy Indian street food.

We continuously strive to provide the best care and improve our patients experience.

If I was stuck in a lift the three people I would be stuck with...

My mum, we are 4

very close and she is always supportive no matter what. Anuj, my husband, he has a calm demeanour and Subroto, my best mate from high school.

He is interesting, encouraging and makes me laugh a lot.

Tell us a little more About yourself‌..

I am meticulous, focussed, friendly and approachable. I am compassionate and fully empathise with children having long term conditions. As an avid traveller I love to explore new places and understand different cultures. I usually try to visit a new place every year. Nature walks and hiking trips are my passion. I enjoy capturing these beautiful places in photographs to remind me of those special moments.

Up, up and away with Victoria Daley

When Victoria Daley, deputy chief nurse, is not at work she can regularly be seen floating across the sky on Cloud Nine her hot air ballon.

Victoria recently took part in a Guinness Book of World Records attempt to fly in in hot air balloon from Lydden Hill Race Circuit near Dover (along with eighty two other hot air balloons across the English channel in the direction of Calais).

Pictured above: Cloud Nine (centre shot) blue and yellow balloon

variety of settings both in England and abroad but by far the cross channel flight has been the best.”

Victoria, who is a trainee hot air balloon pilot in her spare time and has been flying balloons since 2015 said: “It was a truly amazing flight in perfect weather conditions.

The journey took 2 hours 15 minutes and Victoria who flew in Cloud Nine with co team member and pilot Tom Hilditch arrived safely in a field near to Peuplingues, south west of Calais, France.

“The balloon teams came from ten different countries and to have the privilege of flying in ours with so many others across the channel to France was incredible. I have flown in a

Theatre recovery team help young patients The recovery team have made some changes to make the young patient journey less scary.

Valerie Rada who is a sister in recovery said: “We go to the children’s ward daily and meet the young patient and their family prior to surgery and let them know we will be there when they wake up. We tell them that they can have an ice lolly once they are awake and give the children bravery certificates and stickers. We are trying to demystify any worries and let them know they are safe and being well cared for.”

The theatre recovery team (above) at East Surrey Hospital know that surgery can be a stressful time for adults and even more so for children, so they are using a new way of working to improve the care and experience of young patients coming for surgical procedures.

The theatres recovery team also have aspirations to make even more improvements in the future. Lorna, who joined Surrey and Sussex Healthcare NHS Trust (SASH) in 2015, said: “We are adding wall and ceiling stickers so when children are being anaesthatised they have something fun and interesting to focus on. We are also really keen to be able buy a little vehicle for young patients to drive themselves to theatres in and hope that together we can help children know they are safe and being well cared for.”

Lorna Anderson, theatres recovery manager and her team put their heads together to find new ways to help improve the experience of young patients waking up in theatre recovery: “As you can imagine it is very frightening waking up after surgery in an unfamiliar environment, surrounded by people you have never met before.”

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Marathon fundraising effort for SASH Charity Both the Brighton and London Marathons took place in April and two generous runners completed the marathons for our SASH Charity.

Brighton Marathon: 8 April Local business man, Mark Southam, laced up his trainers and completed the gruelling 26 miles 385 yard Brighton Marathon, which took place on 9 April (the hottest day of the year, so far).

He successfully raised over £700 for SASH Charity and the chemotherapy team in thanks for the care and support they have given to two of his close friends.

Pictured above: Nikki celebrates at the finishing line

Mark, who ran the London Marathon, his first marathon, last year and has set himself the challenge of completing three marathons before his 40th birthday in November next year, said: “I am keen to help benefit a local charity and SASH Charity, is the perfect fit as it is both my local hospital and also a place my friends cannot speak highly enough about for the help and support they have received from the chemotherapy team. It is my thank you for them.”

London marathon: 23 April Nikki Tapal, phlebotomy supervisor at East Surrey Hospital, completed two ambitions by crossing the finish line of the London Marathon and raising nearly £1,200 for SASH Charity.

Nikki, who has worked at the hospital for 13 years, completed the 26 miles and 385 yards distance in five hours, nine minutes and 41seconds on 23 April (2017).

Jane Penny, lead cancer nurse, said: “A big thank you to Mark for taking on such a marathon challenge. The money raised will be used to buy new specialist trolleys, which are more compact than the existing trolleys and designed to store all the chemotherapy essentials inside - meaning that everything needed for the session is in one place.”

Nikki said: “SASH Charity is very close to my heart both for the brilliant care close friends have received at East Surrey Hospital and through my job where I see and treat many patients during their time at SASH. “I have been very lucky to have been given the opportunity to run the London Marathon and fulfil my lifelong ambition. It was an amazing day and my thanks go to everyone who has kindly sponsored me.

“SASH Charity does so much unsung work, so my mission is to raise awareness about the benefit it makes to the daily experience of patients. It was worth going through the pain barrier for.”

Our thanks go to Mark and Nikki for their generosity and support.

Pictured above: Mark meeting the chemotherapy team

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SASH nurses inspire the next generation SASH nurses have been inspiring the next generation of NHS recruits through a visit to Sackville College, East Grinstead.

Doug Barnes, Rebecca Phelan and Claire Rowley spoke about the routes into nursing for students studying a BTEC Level Three in Health and Social Care.

Helen Valentine, head of health and social care and deputy head of sixth form at Sackville College said: “We consider ourselves very fortunate to have had the benefit of their expertise - in addition to giving us help with our BTEC HSC coursework they gave us a real insight into the daily life of a practising nurse.

Students showed a keen interest in apprenticeships, one saying: “I am delighted that my BTEC in Health and Social Care will help me find a route into the nursing profession. I now feel I can realise my aim and train to be a nurse. I thought I had to go to university.”

“Most importantly, they have inspired some of my students to pursue their aim and train to be nurses. Thank you to Claire who has told us about the nursing apprenticeship scheme she will be hearing more from us.”

Claire Rowley, lead nurse for critical care outreach, said: “We did two practical sessions, where the students, armed with some nursing props, had to think about what nurses do in a given scenario. We then followed a very ill patient’s journey from 999 call, through the emergency department and into intensive care unit, discussing the different members of the multi-disciplinary team, and what roles they play in the patients care.”

Insight hears from the children’s safeguarding team The Safeguarding children team are, Dr Katherine McGlone, named doctor for safeguarding children, Vicky Abbott and Sally Stimpson named nurses for safeguarding children and Laura Lewis safeguarding children administrator.

Sally said: “Child abuse is any form of maltreatment of a child; inflicting harm, causing injury and/or death. This includes failing to act to prevent harm or being complicit in the harming of a child under the age of 18 years, including unborn babies.“There are all kinds of abuse, sexual, physical, emotional (including witnessing others being abused e.g. domestic abuse and neglect). This also includes bullying, cyber-bullying, child sexual exploitation and female genital mutilation (FGM).”

We are all responsible for the safeguarding of children The safeguarding children team are based on the children’s assessment unit on the first floor by the East entrance at East Surrey Hospital and they welcome anyone to come in for advice and support with safeguarding children concerns. For more information contact Sally at: Sally.Stimpson@sash.nhs.uk or visit the safeguarding children Intranet page.

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Coming soon...

SASHnet

update

The new staff website is in development and will be launching soon. Replacing the Intranet, SASHnet will be easy to navigate and features a fresh, vibrant design.

A new language As many of you will know, we are working in partnership with NHS Improvement (NHSI) and the Virginia Mason Institute (VMI) to transform the way we provide care. Our SASH+ transformation work is now well underway and has begun to change the way we ‘talk around here’. Some of the words you may be familiar with and others less so. Insight takes a look and the new language and its meaning:

SASHnet features: • Find all the documents you need in the document library • Stay up to date with events with the SASHnet calendar • Easy to find application links And much more

Trust guiding team (TGT): Guides the organisation’s SASH+ work through oversight and support Kaizen Promotion Office (KPO): the team responsible for facilitating the work; running RPIWs and building improvement capacity and capability by teaching taster sessions, Lean for Leaders (L4L) and advanced lean training (ALT) Rapid Process Improvement Workshop (RPIW): a five day workshop focussed on a particular process in which people who do the work are empowered to make changes that will eliminate waste and improve the work Kaizen: Continuous incremental improvement Genba: Where the work is done Sensei: One who has gone before 5S: a strategy that helps to keep our workplaces safe and organised. Sort; Simplify; Sweep; Standardise; Self-discipline or Sustain Standard operations: a method of observation and analysis to determine and document the most efficient way to complete the work Waste: Waste is anything that does not add value from the perspective of the patient Value stream: the entire set of activities that encompass the transformation of a patient or product from beginning to end Value Stream Map (VSM): a visual tool to help see and understand the flow of the process.

Look out for more updates in eBulletin and Insight.

Are you a page owner? Contact Lara Child, digital communications manager, to arrange training for managing your pages on the new site. lara.child@sash.nhs.uk

active Wellbeing therapies for staff available at East Surrey Hospital • • • • • •

Massage Sports injury Reflexology Indian head massage Hopi ear candles Manicure/pedicure

For prices and to discuss any questions you have regarding treatments please call Christine on x1631

Find out more on the SASH+ pages of the Intranet and come along to the report out for the next RPIW.

Produced by the communications team

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