GOT A QUESTION? THE OMBUDSMAN’S OFFICE IS THE PLACE TO CALL
SOLID WASTE & RECYCLING KEEPS RICHLAND COUNTY CLEAN, GREEN
Many service requests are completed within 24 hours. If a 24-hour turnaround period is not enough time, the resident is contacted and provided a progress report and the projected completion date.
Weekend hours at the County’s three drop-off sites make it convenient to dispose of items not accepted at curbside collection. The C&D Landfill, 1070 Caughman Road N. (off Monticello Road), operates 7 a.m.-4:30 p.m. Monday through Friday and 7 a.m.-12:30 p.m. Saturdays. The Lower Richland Drop-off Center, 10531 Garners Ferry Road, operates 8 a.m.-5 p.m. Monday through Saturday and 12:30 p.m.-5 p.m. Sundays. The Clemson Road Recycling Drop-off Site, 900 Clemson Road, is open 9 a.m.-6 p.m. every day except Monday and Wednesday.
Richland County Solid Waste & Recycling makes it easy for residents to keep their homes, yards and The knowledgeable representatives of the Ombudsman’s Office serve as liaisons for residents who neighborhoods clean and green. have a question or concern about a County service. Every email or phone call received by the Ombudsman’s Every Solid Waste & Recycling customer receives two roll carts — a dark green cart for trash and a light green Office is documented, anonymously if the resident cart for recycling. Residents can sign up to receive a chooses, in a computer system. If a service request mobile reminder about collection days. The “Richland needs to be issued, that request is routed to the Solid Waste” free mobile phone app, which is also appropriate department for enforcement of Richland County’s ordinances, and a timeline is set for having the available at richlandcountysc.gov/richlandrecycles, tells users how to dispose of specific items. service request addressed.
Ombudsman employees handle every request — all 600 a day — with respect, understanding and confidentiality. From stray animals and barking dogs to missing street signs and overgrown lots, no question or concern is too big or too small for the well-trained, dedicated staff of the Ombudsman’s Office. Even if a caller has a concern that Richland County is not able to address — say, a pothole on a road not maintained by the County — the Ombudsman’s Office will forward the caller’s concern to the outside party to help ensure resolution.
Department Spotlights
Throughout the year, the County schedules community meetings to provide updates and get residents’ input; Richland Recycles Day, which combines student education with a large drop-off event; and events for residential recycling and paper shredding. For more information, visit richlandcountysc.gov/ richlandrecycles or call the Solid Waste & Recycling office at 803-576-2440. 17
