Fresh News June 2015

Best before end of:

June 2015

The magazine for Morrisons colleagues

Sunshine in store Helping customers make the most of summer P10

FATHER’S DAY • Ramadan • Customer Service and MUCH MORE...

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If you only take away five things from Fresh News this month...

Listening & responding Looks profess ional

Read more on p10 & 11

Read more on p8 & 9

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HA RD-WEARING

Proud to wear Represents our brand and values

Easy to order

We’re continuing to listen hard to customers and colleagues.

As well as recruiting more staff for stores, we’ve reintroduced Express Checkouts and will be improving shop floor uniforms.

WORLD FOODS Ramadan is one of the most important months in the Muslim calendar. By offering the right products, in the right stores, at the right time, it’s also a great opportunity for us to attract new customers and show them what else we have to offer.

GET IN TOUCH

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Father’s Day We’re helping our customers to spoil their Dads rotten, with a range of gifts and special offers. A social media campaign is also planned to let customers know how a visit to Morrisons can solve all your Father’s Day gift problems.

Read more on p4

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Altogether now

Fresh News has a new, slimline look for summer, as we bring all our divisions together. Rather than separating out Manufacturing and Logistics, we’re combining all the important stories affecting customers and colleagues from across our stores and sites.

Read more on p13

Here’s how you can contact us:

Save a stamp and post internally to Company Communications.

Our external postal address is Fresh News, Hilmore House, Gain Lane, Bradford BD3 7DL june2015

Summer’s here, and we’re continuing to focus on everything British, as well as barbecues. This month we’ve some great promotions on fresh seasonal produce to drive customers into stores. We’re also faster to market with many lines, as we own our Manufacturing and Logistics sites and control our own supply chain.

FOR JUNE

e Comfortabl

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Summer in Store

Email your stories and pictures to company.communications @morrisonsplc.co.uk

See at a glance how each feature and story either supports colleagues, helps to drive sales & savings, or serves our customers.

COLLEAGUES

SALES & Savings

CUSTOMERS

OUR FIRST QUARTER PERFORMANCE

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In the

mag

4 News

7 Shine Winners 8 Listening & Responding 10 Summer in Store

Our first

12 Tell Us 13 Ramadan 14 Customer Service 16 Giving Something Back 18 The Social

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performance

Last month, we gave an update on our performance during the first quarter of 2015. Here’s what David said: e aim to be a simpler, leaner and costconscious business.

That’s one of the reasons why we are simplifying the way we are organised. We’ve been listening hard for ways to improve the shopping trip for customers and responding quickly wherever we can. We will be focusing on those things that matter most to our customers.

Our first priority has been to ensure higher standards of availability, service and

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...to everyone who helped put Fresh News together this month, and to our advertisers who help us keep our production costs as low as possible. This month’s front cover features Hannah Fairburn from our Guiseley store. Thanks go to Guiseley Specsavers for the sunglasses.

Fresh News is produced

by Morrisons Company Communications with design by scarlettabbott – 01904 633399 scarlettabbott.co.uk

cleanliness for our customers.

We have recruited an extra 5,000 colleagues to improve our in-store offer, especially at busy weekends. We’re improving availability and helping customers more at our checkouts.

We won’t be saying too much about any plans just yet.

We would rather get on with the job for customers first, and reflect together later on.

What we can say is that Morrisons is distinct. We need to turn these differences into

competitive strengths by recalling Morrisons traditional values and applying them with modern methods, in a sense rediscovering our identity.

Thank you very much to everyone for your tremendous support.”

New appointment Last month, we also announced the appointment of Darren Blackhurst as Group Commercial Director. Darren joins Morrisons from B&Q, where he is Commercial Director.

Previously he was Chief Executive of Matalan and Chief Merchandising Officer of Asda. He will be on the Executive Committee with responsibility for all trading functions.

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NEWS

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The latest news from right around our business.

Make your

Sunday 21 June

Dads take Sunday 21st June

the biscuit With great food offers, cards and gifts, we’ve everything our customers need to make Father’s Day special this year.

ather’s Day is worth around £160m to the grocery industry.

To encourage people to shop with us this year we’re making it as easy as possible to make Father’s Day special, with everything they need all in one place.

In-store advertising and point of sale will signpost customers to our seasonal aisle where they can pick up a card and gift for their dad, before continuing their shop and selecting the fresh quality ingredients for a special Father’s Day meal.

In the run-up to Father’s Day, we’ve a range of tempting offers for customers, including great deals on rump steak and vegetable sides to go with it.

There are also promotions on

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a range of drinks, including bottled ale for 99p, and a market-leading offer on Aberlour whisky, down from £31.99 to just £18.

“We’ve got some great deals to encourage shoppers into our stores. We’re also promoting our offer to a wider audience by supporting the event with a social media campaign.

We’ll be tweeting gift ideas for all dads, as well as tips on how to make the day really special,” says Amy Banks, Campaign Manager.

For the first time we’ve introduced a giant cookie, baked fresh in store, which can be personalised with your special Father’s Day message.

They’re great fun and perfect for a gift or as a tasty dessert.

Your Father’s Day

TAKEAWAY

With great promotions on food and drink, gift ideas and cards, we’re making it easy for customers to make Father’s Day special.

NEWS

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Doughnut return Our fresh, made-in-store doughnuts made a welcome return to stores during last month’s National Doughnut Week. Customers told us how much they missed the freshness of having their doughnuts made on Market Street, and we saw a fantastic response to their return.

Watch out for two tasty new fillings launching in June: Salted Caramel and Strawberry Intensity.

We’ve listened to feedback and brought back fresh, in-store doughnuts to drive more sales.

Responsible retail Last month we published our ninth annual Corporate Responsibility Review.

The report, which is independently audited, tells our customers, colleagues and other interested parties about our activities as a responsible retailer. It shows how we buy our goods in the right way, encourage healthy lifestyles, look after the environment and support both our colleagues and the communities we operate in.

“Our customers rightly expect good quality, service and value,” says Steven Butts,

Head of Corporate Responsibility. “We also know that they care about provenance and responsible sourcing, nutrition, welfare, environmental and ethical issues. This review shares some of our work over the last financial year and highlights how we bring together all of these things.”

You can read the full report at morrisons.com/cr.

If you have any comments or suggestions about our Corporate Responsibility programme, please email cr@morrisonsplc.co.uk.

Our Corporate Responsibility highlights:

On Shelf Availability Last month, we removed the ‘On Shelf Availability (OSA) report’ after feedback from colleagues that it doesn’t help them to reduce the number of gaps or improve availability for customers. Stores are now responsible for monitoring their own stock and making sure that there are no gaps on shelves.

Like the removal of the Intelligent Queue Management process as a measure of performance, it’s another example of where stores are more responsible for driving and improving their own great customer service.

We’re listening to your feedback and giving stores more responsibility to work in the way that’s most effective for them.

We’ve been busy…

• Delivering more than 780,000 training days to colleagues • Stocking 100% fresh British own brand meat and poultry in our stores • Removing 1billion calories from our own brand Italian ready meal range • Reducing refrigeration gas emissions by 40% • Giving 200,000 hours to local community activity • Reducing our carbon emissions by 25.8% since 2005 Being a responsible retailer is something we know is important to our customers, and our Corporate Responsibility Review helps show that.

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NEWS

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Award is no accident Stockton Regional Distribution Centre took Gold at the Royal Society for the Prevention of Accidents Occupational Health and Safety Awards 2015.

The awards recognise a company’s commitment to continuous improvement in accident and ill health prevention at work. Judges look at health and safety management systems, leadership and colleague involvement.

“Over the past 13 years, Morrisons have achieved one Silver, 11 Gold and two Presidents’ Awards, which are given out for maintaining high standards year after year,” says David Machan, Transport Operations Manager.

This award shows we’re making every effort to keep our colleagues safe at work.

Cheers to a great event

One of the most effective ways to let customers know about our great summer drinks is to encourage journalists to feature them in their articles and blogs.

Our recent Spring/Summer tasting event launched the latest new products and vintages of our own brand and branded wines, as well as our beers and spirits, to the media.

Mark Jarman, Head of Wine Operations, explains: “We know that our customers are influenced by what they read in magazines, newspapers and online, so it’s important that we give journalists the opportunity to taste our range and find out more about our products.

This year we had some great new products

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for them to try and we received some fantastic feedback from them at the event.”

Journalists were also told more about our ‘Taste Test’, which suggests suitable wines based on customers’ preferred tastes.

Wines were categorised into Sweet, Fresh, Smooth and Intense, so that each of them could discover their favourite.

Winning wines Last month, at the world renowned Decanter World Wine Awards, our wines picked up an incredible 51 awards, including gold medals for our own-label M Signature South African Pinotage (£6.99) and M Signature Oloroso Sherry (£5.99).

In the same week, we picked up four Gold, 17 Silver and 16 Bronze medals at the influential International Wine Challenge, another important event which judges wine from more than 40 countries.

“Our success in these great competitions demonstrates that we are building a wine proposition for our customers with brilliant value and fantastic quality at its core,” says Mark.

Helping journalists and bloggers to write about our products is a really effective way of getting the message across to customers and encouraging them into our stores.

SHINING STARS

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Shining Stars Manufacturing Iveta Puskarova, Factory Operative (Onions), Flaxby When Iveta realised that the specification on a batch of onions was incorrect, she stopped the line and informed the Front Line Manager, who sorted the issue before it became a problem.

Sophie Smith, HR Administrator, Colne Sophie reviewed the near miss report process, setting up a new system to monitor and control daily and weekly near miss reports. With greater ownership among front line managers, the new reporting system is helping to drive safety at sites through fewer accidents.

Carol Bradley, Line Leader Packhall, Worsley In preparation for an important audit, Carol supported both her team and the Technical team.

Congratulations to all this month’s winners from across the business.

Retail North Rhona Grey, Café Assistant, Largs Rhona organised a coffee morning, complete with raffle prizes from local businesses, which raised more than £450 for Sue Ryder and the Royal National Lifeboat Institution. Her wonderful display of cakes and home baking appeared on the front page of the local newspaper.

Central Simon Skinner, Oven Fresh Assistant, Bridlington As a first aider, Simon was called on to help a mother whose nine-month old baby was choking. He acted quickly, dislodging a sweet that had become stuck in the baby’s throat, and stayed with the family to offer reassurance until paramedics arrived.

Frontier Daz Ravendradas, Wines & Spirits Manager, Stamford Hill To support the local Jewish community, Daz visited local synagogues informing them that the store would be open for longer during Passover, so that they could shop after sunset. Overwhelmed by this special approach, the Jewish community praised Daz for his commitment and care.

South East Natalie Keitch, Personnel, Seaford While helping a customer with disabilities to shop, she realised that he was struggling to carry the heavy items home. To the customer’s delight, Natalie offered to deliver them for him.

South West Lee Mills, Car Park Assistant, Cheltenham Lee came to the rescue of an elderly couple who were struggling during strong winds. He retrieved the customer’s hat which had blown away, helped the couple back into the store and arranged for a taxi to take them home.

Logistics Mario Manilla, Fresh Nights, Latimer Mario went out of his way to introduce a white board communication area to improve the loading process for his colleagues between Fresh and Bread.

Terry Davis, HGV Driver, Stockton In his own time Terry, with the assistance of Paul Tiplady, created a garden area for shrubs and a tree as part of the site’s 40-year celebration.

Russell Taylor, Stock Control, Swan Valley Russell planned all of the moves for the new aisle picking at Swan Valley. He was so passionate about the project, he even took work home to make sure it got done.

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Listening & responding

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listening & responding THE MORRISONS

PROGRAMME

We must continue to listen hard and help to make real improvements to our business. he improvements we’re making, based on feedback from customers and colleagues, are already having an impact. The reintroduction of Express Checkouts saw a positive response from colleagues, the press and from customers.

Many people liked the decision to help customers with a smaller shop save time at the checkout, and we spread the word with in-store signage and a national advertising campaign on TV and in press (pictured).

The recruitment of more colleagues has meant that each store has, on average, employed an extra 200 hours.

Other improvements (which you can read more about on the news pages) include the

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reintroduction of fresh doughnuts, as well as the removal of On Shelf Availability reports – which gives stores more responsibility for driving and improving service, so customers can get what they want, more of the time.

These improvements have built on other changes that have been made in recent weeks, such as the removal of the Queue Management system and item scan rates as the main measures of performance.

Improvements like these have been made in response to listening hard to you and responding wherever possible. So please continue to be honest and straightforward.

You will make a difference for your customers and your colleagues.

Listening & responding

What makes a great uniform?

Here’s what you told us you want from your uniform...

Uniform programme What you said

HA RD-WEARING

Proud to wear

Fit for purpose

le Comfortab

Represents our brand

Easy to order

Looks profess ional

Thanks to your feedback, we’re working out how and when to improve your shop floor and Market Street uniforms.

One of the big things you’ve told us is that your current shop floor and Market Street uniforms mean we’re not always looking our best for our customers.

Your feedback on shop floor uniforms is that they stain easily, look dated and can be uncomfortable. It can also be difficult to get the right sizes and replace old or damaged items of clothing.

Meanwhile, Market Street colleagues have told us that it’s especially hard to keep their uniforms spotless every day with the jobs that they do.

What we’re doing We’re working with colleagues across Morrisons to design a new, improved-quality uniform for our supermarket shop floor.

It should be up to date, comfortable, and fit for purpose. Above all, it will be the kind of good quality clothing that we can all be

proud to wear in front of our customers.

We’re redesigning our Market Street aprons too and, subject to affordability, will be launching a laundry service to help make sure that our craft-skilled colleagues are always looking sharp.

(We’re also working to improve the availability of our current uniforms – although there may still be a few shortages over the next few months.)

What’s next?

You’ve told us how important this is, so we’re going to take the time to really listen to your views and get this right.

Look out for more updates over the next few months for more information on how the new uniforms are coming along, including wearer trials.

Let us know what you think of your current uniform, and what you’d like to see from your next uniform, by emailing yoursayuniform@morrisonsplc.co.uk

Your listening hard

TAKEAWAY re improvements at Morrisons, Your comments are helping to shape futu s to work. ague colle for place r making our stores a bette ing colleagues’ work simpler and By boosting staff numbers in stores, mak we know are popular, you’re helping that ces servi reintroducing products and to shop in. to make our stores better for customers ing hard to get new uniforms and In response to your feedback, we’re work for our colleagues and our customers. processes in place that do a better job june2015

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SUMMER IN STORE

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m m u er in s S mmer, we’re shouting about th e things This su r c u u s o t o o t m t e n r s a b t y focusing impor on barb e r a i n , h c s l u i t t d i i r n ecues g B f s r a e g s n h i , seasonal th d all th produc an e. ummer’s here and we want to help our customers make the most of the longer, warmer days and lighter evenings.

This month, tasty fresh food is on the menu.

We’ve a great range of seasonal produce, fantastic offers on barbecue favourites and promotions on summer essentials to help drive customers into stores.

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Fresh in Season Back in April we were first to market with Jersey Royals, and in May our British broad beans and British garden peas made it on to the shelves first. This month, there are more deliciously fresh, seasonal products to attract customers into stores.

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“We want to inspire our customers and encourage them to take advantage of the quality seasonal products we have available throughout the summer.

We’ll be supporting this with great promotions and new summer TV adverts, which really show off our mouth-watering products,” says Amy Banks, Campaign Manager.

Tomatoes When it comes to flavour, it’s hard to beat British tomatoes.

This year, we’re offering two 100% British product lines, and 40% of our classic tomatoes will also be grown in the UK. To make it easier for customers to choose British, all loose British classic tomatoes will be sold in Union Flag cardboard boxes.

Picota Cherries Characterised by their sweet taste and intense flavour, Picota cherries come from only two regions in Spain.

Up to ten million punnets are sold in the UK each season, and we’re planning a great value offer to drive sales and encourage more customers to try this delicious fruit.

SUMMER IN STORE

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store

Faster to market

British berries This year we’ll be letting our customers know more about our UK growers, and how we work together to bring our customers the best of British berries.

Strawberries are a real summer favourite, especially with Wimbledon on the horizon, and we’ve some really attractive deals for customers.

Great British barbecue We’ve everything our customers need to create the perfect summer barbecue. As well as an extended range of meats in our three for £10 offer, we have some fantastic barbecue meat trays, available from our butchery counters. Our butchers are also offering a 100% burger guarantee so if a store runs

out of burgers on the shelves, our butchers will make them fresh for customers.

Those who prefer seafood on their barbecue will love our fish, which is delivered fresh to stores every day.

We’ll have more great deals on seasonal products over the next few months.

Your Summer in store

We own our Manufacturing and Logistics sites, and control our own supply chain, which gives us greater control over the quality of our food and where it comes from.

Over the past year, we’ve also made significant investments in our supply chain to improve the quality of our fresh produce for customers.

“We’ve invested in refrigerated packing and warehousing facilities to create a ‘chill chain’.

This means that fresh produce can be refrigerated from harvest to store, keeping it fresher for longer, which is much better for our customers,” says Jonathan Hornby, Category Director – Fresh Produce and Seafood.

TAKEAWAY

The story, in nutshella

s Great deals on seasonal British products – from berrie and stores into ers custom drive help really – to burgers encourage them to try something new. g Having control over our own supply chain is helpin us to be first to market with fresh seasonal British s. products, which gives us an edge over our competitor ce Investment in our ‘chill chain’ is keeping our produ ers. custom for news good is fresher for longer, which june2015

TELL US

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Our confidential service lets you report your concerns about dishonesty or unsafe practices at work, anonymously and in confidence.

Tell Us in confidence he first port of call for any work concerns should always be your line manager. It’s the easiest and most effective way to resolve the majority of issues. However, there are times when you might feel uncomfortable using the normal channels.

And that’s where Tell Us comes in. Tell Us is the company’s confidential service that you can use to talk anonymously and in confidence about working practices you’re concerned about.

We want to know about issues before they become more serious, and all reports are fully and independently investigated. The service is run by an independent third party.

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How to Tell Us

When to use Tell Us

Call the Freephone number and speak to a specially trained advisor, or record a secure message on the InTouch system.

Alternatively, post a message on the InTouch website.

To maintain your anonymity, when you contact InTouch, you’ll receive a unique personal case number. Your report will be sent directly to the Company Secretary, Group HR Director and the Head of Risk and Internal Audit. You can then pick up a reply to your message by contacting Tell Us and using your personal reference number.

Some of the issues that Tell Us can help you with are:

If you need to Tell Us: 0 5689 Freephone 0808 10 774 66 using access code uk/ o. k.c ac intouchfeedb s on ris or m

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• Food safety issues • Misuse of equipment • Poor health or hygiene practices • Practices that put colleagues, customers or visitors at risk • Unethical practices • Theft, fraud or other criminal acts HR issues or workplace concerns with a colleague relationship should be addressed in line with the Colleague Guide to Grievances. Please see your Personnel Manager, HR representative, or the colleague handbook.

Your Tell Us

TAKEAWAY

Tell Us is a safe and confidential way to report any working practices that you’re concerned about.

WORLD FOODS

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Ramadan Mubarak

Our World Foods category has gone from strength to strength over the past few years, ensuring that we have the right products in the right stores at the right time. Now the team is busy with Ramadan, one of the most important months in the Muslim calendar. uring the 30 days of Ramadan, which starts around 17 June, Muslims go without food or drink during daylight hours. Ramadan is a very holy month for Muslims, focused around charity. Many families then break the fast together with a traditional meal after sundown.

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“Ramadan is a big event for World Foods, and we started planning for it in November last year,” says Noor Ali, World Foods Category Manager.

“By offering strong promotions on products such as dates, rice and flour, which are traditionally used to prepare the evening meal, it’s also a great opportunity to attract new shoppers into our stores.

“But it’s not just about World Foods,

it’s also important to drive sales in other departments within the store.” At the end of Ramadan, Muslims celebrate the festival of Eid al-Fitr.

“We want to make sure that Morrisons is the supermarket of choice for our customers during Ramadan and Eid. Please do everything you can to get behind the event, and provide an outstanding shopping experience for all our customers,” says Noor.

Right products, right stores, right time It takes a great deal of teamwork from across the business, including Supply Chain, to deliver projects such as Ramadan. In the first week alone, sales on certain lines rise by 500%, and it’s up to Supply Chain to make sure that we have the right products in the right depots at the right time.

“For events such as Ramadan, it’s important that our products are in stores where customers want to buy them. Using the demographic information we have about our stores and information on the communities where they’re located, and by working closely with our Retail and Space Planning colleagues, we can carefully Your Ramadan target our full World Foods range and Ramadan promotions to meet the needs of our customers,” says Paul Buxton, Important religious festivals offer an Head of Ambient Demand Planning. opportunity to drive new customers into stores by offering targeted promotions on the things people want to buy.

TAKEAWAY

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Serving our Customers

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“Providing great customer service makes a massive difference to how our customers feel about shopping in our stores.”

r e m o t Cus

n o i t c a f s i t a s s r a o s

Team Work works

Customers have been telling us how much they love our friendly service and positive attitude. Thanks to your great work, more stores than ever before are achieving Five Star Performance. hrough Morrisons is Listening, our online customer service survey, customers have told us that our in-store customer service is getting better and better! A record 216 stores achieved Five Star Performance last month, nearly double the number from the month before.

“Thank you to all our colleagues who are giving customers a great and personal shopping experience,” says Clare Grainger, Interim Retail Director. “It’s fantastic

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to see such a huge improvement, and really shows how hard our colleagues are working.

“Providing great customer service makes a massive difference to how our customers feel about shopping in our stores and helps them decide where to shop in the future,” adds Clare. “Now the challenge is to keep up the great work and keep offering fantastic standards for all our customers, in all our stores.”

Thank you to all the colleagues from Hilmore House, Logistics and Manufacturing who took part in Team Work and helped out in stores during the Easter and May Bank Holiday weekends. It really helped our store colleagues continue to deliver great customer service. It also gave those taking part a better understanding about our stores.

Think about th e last time you received excellent customer serv ice. How did it make you fe el?

It’s often the lit tle things such as a smile, a ch eerful welcom e or an offer to he lp that really make a differe nce. That’s the kind of experie nce we want to give to our cust omers every day.

Serving our Customers

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Rewarding great service

“It’s often the little things such as a smile, a cheerful welcome or an offer to help that really make a difference. That’s the kind of experience we want to give our customers.”

Many of our colleagues give great service every day, but some really go that extra mile. As a thank you, we’ve given them tickets to Britain’s Got Talent. Congratulations to these colleagues, including: • Checkout Operator Tanya Dewar, who knows how to give great service.

Although she only works two days a week, Tanya received 18 comments from delighted customers in just one month.

• Over Christmas, Graham Perkins took on the role of Bakery Team Manager at short notice, despite never having baked before in his life. Through fantastic teamwork he led his team to deliver an outstanding festive period for our customers.

Everyday exceptional service Here’s a selection of some of your amazing customer service stories.

• A customer asked at the Skipton bakery for a pumpkin seed loaf.

The Baker said: “Give me 15 minutes,” and baked a fresh batch.

• On behalf of a customer, Alex Osborne and the team at Welling created 36 platters of sandwiches, at very short notice, for a funeral.

• Mayur Shah, Checkout Operator, Mitcham, helped a customer to her car with her shopping. Unfortunately the car’s battery was flat, so Mayur fetched a hot drink for her then returned with jump leads to get the car started.

•W hen a customer, known to suffer from dementia, didn’t have enough money to pay for essential items at our Coalville store, Supervisor Carole Barnes paid the remainder of the bill for him.

•C olleagues at Maldon helped to save the life of a customer who’d suffered a heart attack in store. His grateful daughter wrote in to thank them.

Morrisons is Listening It’s really important that we know what our customers think about our offer and service.

It helps us to make sure that we continue to deliver the things that our customers want.

If you work in store, remember to invite customers to tell us about their views and experiences online at morrisonsislistening.co.uk.

And remind them that they’ll be entered into a free prize draw to win Morrisons vouchers.

•G reat service on the tills at our Beverley store by Checkout Operators, Karen Alexander and Gillian Woollams, prompted a customer to write in and thank them, Your customer service saying: “Because of Karen and Gillian I would never consider going anywhere ed in Your friendly service and positive attitude have result else to shop.” e. manc Perfor Star Five ing achiev stores of er a record numb

TAKEAWAY

ents Satisfied customers send lots of letters and comm up keep and you, thank – e receiv they e servic about the the great work. we’re Feedback from our shoppers helps to make sure that cts produ y qualit the e, provid to ue contin and ing, provid and excellent service that our customers want. june2015

GIVING SOMETHING BACK

GET IN TOUCH

Communications or via the internal post, email Company , Bradford BD3 7DL write to us at Hilmore House, Gain Lane

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Virtually Sue Ryder’s new online community is now live.

Sueryder.org/ support is providing help and advice to families throughout the UK – and it’s all thanks to your amazing fundraising efforts.

Total raised so far

£ 2.7 m

The new online community

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ue Ryder’s online community is a safe space where people who are receiving end of life care, their families and loved ones can find help and support 24 hours a day.

“When someone is dying, you can feel overwhelmed with questions and emotions. So it’s comforting to know support is never far away, even in the middle of the night,” says Samantha Cheverton, Assistant Director of Palliative Services, Sue Ryder.

The community is free to use from any mobile phone, tablet or computer.

Users can: • Share experiences anonymously • Get advice from others receiving care • Access Sue Ryder’s expert team of nurses • Find help on supporting friends and family A short animated film, illustrating the range of emotions that people can experience, can also be viewed online at sueryder.org/support or by scanning the QR code.

To get in touch

Lorraine and the team David with Lorraine Hospice at Home – Lorraine’s Story

Lorraine’s father, David Pack, was the first patient of Sue Ryder’s Morrisons-funded Hospice at Home service in Gloucestershire. Our nurses provided David with expert palliative care in his own home, 24 hours a day, until he died.

“We couldn’t have given my dad the care he received without Sue Ryder’s help. The nurses were very compassionate and respectful,” says Lorraine. “Our priority was for Dad to be comfortable, in the place he wanted to be. We didn’t once feel we were on our own and I can’t thank Sue Ryder enough,” she adds. Read Lorraine’s story at sueryder.org/morrisons/Humphris

Sue Ryder’s ‘Raise a Smile’ team will support your fundraising every step of the way and they would love to hear from you.

Email morrisons@sueryder.org call 0800 949 6000 june2015

@Sue_Ryder

SueRyderNational

GIVING SOMETHING BACK , everything that you send to Fresh News Sorry if we can’t mention you. We do read please keep them coming!

– s photo and s letter ls, emai your all but space is limited. Thanks for

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Record-breaking mascots Hilmore House and Horsforth store colleagues helped to break the Guinness World Record for the largest number of mascots competing in a race at the annual Mascot Gold Cup at Wetherby Races, raising more than £2,000 for Sue Ryder.

Running total The Great Run Series continued last month.

Colleagues from Hilmore House, Bredbury store and many more took part in the Great Manchester 10K.

Team meat-in g

Granting wishes

Morrisons Foundation supports even

Pork took on Be ef at a more charities. It can also match the recent charity fo otball funds that you raise for charities that match held by W oodheads Spalding. Beef ca matter to you. Here are some of the me out on Get involved with future races and the ‘topside’ win ning 8–5. charities that benefited recently. run for Sue Ryder, including: The event raise d £130 • Great North 10K, Gateshead, 5 July equipment to improve the for Sue Ryder.

A great catch • Great Newham London Run, 19 July learning experience for We’ve donated £20,000 • Great Yorkshire Run, Sheffield, 27 September service users and groups to the Fishermen’s Mission.

Register at morrisons.com/colleaguegreatrun within the community.

The funding will be used to train young volunteers, The science making sure that they’re of film better prepared for a job in The National Media the fishing industry.

Museum in Bradford Louise McWilliams, Redruth ston Produce, store, raised £12,500 with her received £20,000 from John Pickup, Thrap 20 with a Catering for £5 John O’Groat’s to Land’s End Ultra raised more than the Morrisons Foundation. everyone g hin fis Marathon attempt.

24-hour sponsored The grant will support nt.

Ke The Cellar Trust offers in r Pie al De on marathon Bradford schools within personal development, s ue deprived areas through ag lle training and supported co all Thank you to Marathon, on a hands-on science workshop nd Lo employment opportunities the ran o wh Kate Hornby, £9,000! for school children. raising more than to people suffering with Woosehill, raised The workshops will allow £800 with mental health problems. a skydive. pupils to explore science The charity has received £6,000 to expand its Catering principles and engineering through discovery and Skill Shop Academy. practical learning.

This grant will fund new

YOUR CHARITY SNIPPETS

Text to donate

Party, featured last The Communi-Tea re than £75,000 mo d se rai , month ks to everyone an Th r. de for Sue Ry olved. inv t who go

Text SMILE to 70123 to donate £3 TODAY. You’ll bE helping people at the end of their lives, and supporting their families.*

*For terms and conditions visit www.sueryder.org/text

Remember, you can also apply for match-funding for the great fundraising you do.

morrisonsfoundation.co.uk Terms and conditions apply.

june2015

THE SOCIAL

18

the social

WE WANT YOUR STORIES for THE SOCIAL. please send them through the internal post, or to FRESH NEWS, using the address on p2.

You can also email company.communications@morrisonsplc.co.uk

Points mean prizes

A cut above

To celebrate winning the store’s area Match & More competition, Seaford colleagues were treated to a quiz evening by store management.

The winning team received £200.

Connah Quay’s Fish and Meat Manager Richard Lovatt hosted a visit from local students. He showed them different cuts of meat and even inspired them to get cooking at home.

By George, they’ve done it!

To celebrate St George’s Day, many of our English stores held red and white events, including Hereford (pictured).

Pizza and Brownies Stamford’s Community Champion Jason Hardstaff helped a local Brownies and Rainbows group with pizza-making.

Lee’s a real lifesaver Hat’s the way to do it!

Leighton Buzzard colleagues raised £690 for Brain Tumour Research with their Wear a Hat Day.

Rogerstone’s Store Manager Lee Thomas reacted quickly when a child started to choke in store. He managed to call an ambulance, remove the item she was choking on, and restart her breathing. He even sent a colleague to pick the girl’s mother up from work.

Remarkable courage Coventry’s Zac Farrelly and Michael Vincent were given police bravery awards after stopping a mugger who stole an elderly customer’s bag.

It’s a doppel-banger Carmondean’s Marie Smith created her own version of last month’s Fresh News cover in the colleague canteen. june2015

THE SOCIAL

19

Quick updates

When Dumfries colleague Myra Smith found out that a young couple were going to become parents, she congratulated them with a baby-gro and bunch of flowers.

Water great help!

Up Hatherley store donated 100 litres of water and hand sanitizer to Sue Ryder’s Leckhampton Court Hospice when it was left without access to water for several hours.

They’re on a (sausage) roll Our stores are continuing to take on the challenge to Sell More Stuff, including Goole and Hull, who smashed their targets of selling packs of sausage rolls in one week.

A rubbish story Grimsby Seafood’s Steven Holmes completed a litter pick in the local area, collecting more than 35 bags of litter.

Lincoln held a bake-off, raising £75. The winner was Cake Shop Assistant Sophie Nicholson.

Ayr colleagues raised more than £1,000 for the Chest, Heart and Stroke Society with their white-water rafting race.

Clifton’s Community Champion Sue Whitehead donated vouchers to the Royal British Legion for their charity raffle.

Kendal held a tombola, raising £135 for Sue Ryder.

Gainsborough received the Pharmacy Operations award for the North and the Overall Pharmacy of the Year 2015 award at the recent Morrisons Pharmacy Roadshow in Wakefield. The team has achieved consistently high standards throughout the year, seen a growth in prescriptions and increased over the counter sales.

Selby’s Peter Wong celebrated his 61st birthday in style with a cake and a party.

Best last days enjoyed by Mike Read (Connah Quay), Gwen Morris (Pinchbeck pictured), Sylvia Rhodes (Cannock), Carl Booth (Stockton RDC), Lesley Roberts (Stamford), and Norah Brown (East Dereham).

Trevor Boyes and Wendy Thorner, from Malton, celebrated 25 years’ service.

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june2015