Fresh News September 2016

september2016

The magazine for Morrisons colleagues

K EEP I N G I T

p12

front runners We’re selling and stocking more of what our customers love p7

Manufacturing and Logistics • Store training • Awards and much more…

5 points

r.. be tem Sep

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iv ep oin ts to

tak this e aw ay from Fresh News

Keeping it local We’re sourcing the produce our local communities have to offer because it’s important to our customers. Take a look at what we’re doing in Yorkshire and Scotland to provide customers with the food they love. Read more on p12 & 13

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Selling and stocking We’re always finding new ways to sell and stock our products. From shelf-ready packaging to our new deal with Ocado, it’s all helping us to grow sales, control costs and grow profits.

Read more on p10 & 11

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In October we’re introducing My Career Plan Conversations – a meeting with your Line Manager to discuss your career and take control of how you can learn more and develop.

Read more on p15

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Precise planning

It’s good to talk

Off to university

In stores that have a high student population we’re stocking the products that students need to buy, like kettles, value bedding and big packs of pasta – and we’re also taking part in Freshers’ Fairs at 13 universities. Read more on p4 & 5

When it comes to making sure we keep our stores stocked with products our customers want to buy, our Manufacturing and Logistics colleagues are right at the heart of it.

Read more on p8 & 9

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Thanks to our cover star: Derek Hawkins and his brother Callum

september2016 Fresh News is produced by Morrisons Company Communications and designed by scarlettabbott – 01904 633399 | scarlettabbott.co.uk

selling and stocking

an introduction from darren

p17

In the mag...

4 News 8 The journey to our stores 10 Selling and stocking 12 Keeping it local 14 Christmas in July 15 My Career Plan Conversations 16 Giving something back 18 The social

Get in touch Here’s how you can contact us: Save a stamp and post internally to Company Communications.

Email your stories and pictures to company.communications @morrisonsplc.co.uk To sign up to Colleague Facebook email facebook@ morrisonsplc.co.uk

We all know that quality food, good prices and great value are important to our customers: it’s what keeps them coming back to us. This is why selling and stocking is an important part of our daily lives. In fact it’s the lifeblood of our business and we all play a part. growing sales When customers tell us they want to buy good quality products at great prices, we listen to them and we respond. We’re improving our own brand products, moving from M to Morrisons and from Signature back to Best; improving the quality of each product as we do. Coupled with this, we’ve reduced prices on 1,000s of products through Price Crunch. Our goal – a notch up on quality and a notch down on price.

But that’s not all: we’re also attracting more customers by introducing more local products and by launching our When It’s Gone It’s Gone (WIGIG) offers. This makes us more relevant and encourages new customers to shop with us.

At a local level we have the freedom to do more too. An example is Wood Green (313) team, who did a brilliant job of promoting Morrisons in their local area. Their Community Champion, Julie Barnett, helped to organise a festival promoting local businesses. Visitors sampled our great quality food and subsequently started talking about us in very positive terms. It all helps to attract and delight our customers.

Controlling our costs As we improve our sales, we must also focus on controlling costs and having the right stock available at the right time. Our supply chain and buying teams are always looking at ways to make

improvements. With new tracking technology (p9), they can let a store know more accurately when a delivery will arrive. It means faster turnaround times and helps us put stock on our shelves quicker.

We’re also working hard to get the right amount of stock in our stores to cut down on waste, and we’ve introduced shelf-ready packaging (p11), which helps to reduce the time it takes to stock our shelves.

These savings, however small, all add up.

Everyone plays a part in this; simple things like closing a freezer door after you’ve used it, stacking pallets correctly and turning off lights really help to control our costs.

Growing our profits

By growing sales and controlling our costs we’ll grow our profits. It means we can continue to invest in our business, further delight customers and drive future growth. Our new deal with Ocado (p10) is a good example of this. It allows us to deliver nationwide to more customers.

We’re on a long journey together and selling and stocking, controlling costs and growing profits are a fundamental part of what we do. Rest assured, we’re making massive progress. I’d like to thank you all for everything you do.

I hope you enjoy this issue.

Darren Blackhurst, Group Commercial Director

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The latest news from right around our business.

Educating This month half a million students across the country will start university and we’ve worked hard to make sure that our stores are student ready.

To let students know about these great offers, we’re taking part in Freshers’ Fairs at 13 universities.”

Natalie Riley, Graduate Trainee – Local Solutions

Thank you 4

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e know that 37 of our stores are in W areas where there are lots of students living nearby. So in those stores we’re stocking the seasonal aisle with everything they’ll need to settle into university life.

great teamwork

We’ve got great deals on bedding, cookware and cupboard staples like 3kg packs of pasta for just £2.

“It’s really important that students know where to find us, so we’ll be at 13 Freshers’ Fairs where thousands of students will be looking out for offers,” says Natalie Riley, Graduate Trainee – Local Solutions.

“At the fairs we’re giving away free muffins and spaghetti, along with vouchers to spend in store and signing students up to our More card to encourage them to carry on shopping with us all year,” adds Natalie.

“Teams from across the business have worked together to make this happen – it’s a great example of teamwork.”

Josie ?

Cannon, Peterhead Josie helped a couple find a bottle of wine to celebrate their 68th wedding anniversary, and then presented them with a bouquet of flowers.

They later sent a card saying it had made their day.

Some of our university stores are doing even more to attract local students.

Leicester’s Community Champion, Hector Bruce, has translated our leaflets into Chinese to engage with Chinese-speaking students.

In Aberdeen, we’re helping students find our store by taking part in the university’s scavenger hunt where students have to collect a selfie with our baker.

Right deals, right stores

We’ve also tailored our offer so that we have the right deals in the right stores. For example, during September, we’re stocking the front of student stores with relevant offers for students such as duvets, pillows and small electricals.

Understanding our customers and stocking the products they want to buy is helping us find local solutions and grow sales.

JEAN BICKERTON, BARNSLEY A customer who’d forgotten her card was grateful for the patience and help shown by Jean, who transferred the money to the customer’s friend to pay for the shopping.

business NEWS

A tempting offer from

ur new front-of-store When It’s Gone It’s Gone (WIGIG), which went live on 5th September, is a glimpse of what’s to come from Nutmeg.

Our new womenswear range will launch in 2017 in 50 stores, but there’s an early treat for our customers with a great quality women’s cardigan priced at just £10.

“Autumn is on the way, so this is the right product at the right time. It’s smart, super-soft, yet hard-wearing, and it’s an amazing price, which will help us to grow sales,” says Nicola Gibson, Nutmeg Womenswear Buyer.

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Baking hot

offers

The BBC’s Great British Bake Off is back and we’re celebrating with a baking event of our own.

e’ve great deals on everything from flour to cake tins, to inspire our customers to buy the ingredients they need to get baking. We’re also stocking a limited edition Great British Bake Off range, which includes pie dishes, mixing bowls and a 12-cup muffin tin that will help us to sell more kitchen utensils.

“We make lots of our own products, and want to get our customers making cakes from scratch too.

Whether they’re baking buns with their kids or creating their own show-stopper, we’ve everything they need to buy at great value prices,” says Claire James, Marketing Manager – Events.

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To get people talking about our bakery event, we’ve introduced a social media campaign with baking challenges and competitions for everyone.

Something for everyone

If you’re short of time, our deals on cake and bun mixes mean you can still join in and make your own. Rice flour and xanthan gum are also on offer for our gluten- and wheat-free customers.

Seren Bowen and Kathleen Hubbard, Kirkham An elderly customer fell while in the disabled toilets and damaged his clothing. He had no family, so Seren sorted clothes from a local charity shop, while Kathleen did his shopping and called for a taxi.

Home

comforts

hen it comes to bedding and cookware, our customers want good quality products at great value prices, so that’s what we’re stocking.

Since 5th September, our customers have been getting a taste of our new Home & Leisure range in our first ever Home Event, which is in store now. We listened when customers told us they wanted high threadcount bedding, so we made them available, which will help us to increase sales and grow our profits.

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Nikki Fereday, Redditch Nikki had a call from a local customer who was having problems shopping online. As the customer is house-bound, Nikki did her shopping for her and personally delivered it to her house. september2016

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business NEWS

Our

Winners

the meat team

Industry awards let our customers know that we’re offering the best quality products on the market.

Trawl of awards

In July we won Meat and Fish Retailer of the Year at the Supermeat and Fish Awards 2016. Judges praised the consistency of quality and range, our excellent presentation and great service standards.

Banbury, Lincoln, and Weston-super-Mare stores won regional awards. Best Store Team also went to Weston-super-Mare, Banbury took the Best Meat Counter title and Ayr was named Best Fish Counter.

the Fish team

Whiff of success

the wine team

Raise a glass

Judges at the International Wine Challenge were impressed by how we listened to customers to create a great-tasting offer.

They crowned us Supermarket of the Year for the second year running and gave our own brand wines more than 100 awards.

Senior Wine Sourcing Manager Mark Jarman says: “We’ve invested in even more good quality wines at great value prices.

These awards show how we’re getting things right for our customers, which we’re seeing through increased sales.”

Thank you 6

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PAUL HOPPS, BLAYDON Paul helped a customer who was struggling to use the shopping trolleys on two occasions in Blaydon. The customer thanked him for being so helpful and welcoming.

We swept the (cheese) board at the Nantwich Cheese Festival. On top of 22 golds, 19 silvers and 19 bronze awards, we were also named Cheddar Cheese Retailer of the Year.

“This is great news and shows how good our cheese offer is, especially now we’re stocking locally-produced cheeses,” says Steve Newbould, Category Manager.

Great people Congratulations to Technical Management Trainee Olivia Cunliffe, who was named Best Student by the Chartered Institute of Environmental Health.

Olivia topped the national table with the highest score of this year’s Level 4 Food Safety exam.

the cheese team

Teresa Hayhurst, Plymouth When her two daughters were making the shopping trip difficult for Plymouth customer Annie Chown, Teresa Hayhurst let the girls scan behind the till so everyone left smiling and happy!

business NEWS

The team at rushden warming up

runner in Rio! Our

We’re hugely proud of Sales Assistant Derek Hawkins from our Johnstone store, who represented Great Britain in this summer’s Olympic Games.

Fit for work at Rushden

Production Team Manager Craig Wilcox has an unusual approach to get his team in Rushden (where our produce, such as potatoes, onions and carrots, is packed) fit for work. raig holds five-minute exercise warm-up sessions, C with up to 100 colleagues, at 6am each morning.

He says: “It’s physical work, and even though we follow strict health and safety procedures, we sometimes have colleagues off work with muscle strains. So we took advice from a trained physiotherapist and trialled the warm-ups to help colleagues stay healthy, and bring the team together.”

Since the warm-ups started, Craig’s shift is producing more, which helps to grow profits. Sickness from muscle strain also fell to zero, which has helped to control costs and save the business money.

“It was a bit strange at first but now we love it. One colleague said he now starts the day with a smile! The team also pick the music and this week we’re going Bollywood!” says Craig.

Clare Cartledge, Buxton Clare helped a customer who was upset as she’d lost the diamond from her engagement ring. Clare swept the area and amazingly found the diamond before the customer left the store.

Derek with Team Hawkins

erek and his brother Callum were selected as part of Team GB to run the Marathon in Rio on 21st August.

Although he was still recovering from a stress fracture in his lower back, Derek completed the race in 114th place, while Callum finished 9th.

“It was a tough race because of the injury, but the experience was amazing,” said Derek. “The Olympic village was huge. There were thousands of athletes – I bumped into cyclist Mark Cavendish, who’s one of my favourite athletes.”

The night before the marathon, Derek ate spaghetti bolognaise to stock up on carbs. “My diet normally

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includes plenty of rice and bread, and I always make sure my basket has lots of fresh fruit like oranges, bananas, kiwis, peaches and grapes, which I can get from work every day.”

His heavy training and competition schedule means Derek works hard to prepare properly for big events like the Olympics and Commonwealth Games alongside his store role.

“He’s had great support from our colleagues,” says Store Manager Jim Moir. “They created T-shirts and banners, and watched him on TV. “He’s so humble, and plays down everything he achieves. He comes into work as if he isn’t doing incredible things – when really, he is.”

Dawn Hart and Dan Varney, Bramley, Rotherham A customer with a young baby locked her keys in her car.

Dawn and Dan came to her rescue, calling her husband and keeping her calm while she waited. september2016

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PRECISE PLANNING

and g n i r ctu ock a t f s u t n h r Ma t the rig u es. l o a s y e b ing to g and grow n s n u a l s elp sts se p h i o c s c e r r m P tea l ou s o r c i t t n s Logi tores, co rs in ou

the

y e n r u j to

s e r o t s our

g n i r u t c a f t i u s n e a M mak

t’s important that we get things right for our customers, especially at busy times like Christmas, when the opportunity to grow sales is at its peak.

To make sure it’s right, we begin planning well in advance.

Our Manufacturing teams started their review of Christmas 2015 in January. They looked at what worked, what can be improved and what opportunities there are to control costs and help grow sales.

Following the Christmas Press Show in July (p14), the focus in Manufacturing is on planning production schedules to make sure we have good availability of our Christmas ranges.

Alison Rance, our Head of Manufacturing Development (Product & Operations), says: “Naturally we produce more products

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like sprouts at Christmas, so we plan carefully to have enough available.

In some sites we introduce completely new lines, such as Grimsby’s orange and cranberry smoked salmon. This was one of our showcase products at the Christmas Press Show, so we need to be well prepared to meet the expected demand. Last year, the new breakfast muffin, by Rathbones Bakery, was really popular and we hit our six-week target in just four days. It shows how producing the right products, and getting them to our stores in good time, can really help to grow sales.

PRECISE PLANNING

Logistics

delivers it

or Logistics, taking every opportunity to get stock into our stores at the right time is really important. “This year, we’re taking a different approach,” says Scott Roberts, Operations Director – Logistics.

“We’re planning beyond Christmas so when our customers come into stores on Boxing Day, we’ll have delivered everything they need for their New Year’s Eve parties.”

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Planning for the future ongratulations to the 18 Manufacturing and Logistics colleagues who recently graduated from Hull University with a Foundation Degree in Leadership and Logistics. “Having colleagues like these, with the practical knowledge and skills to do their jobs well, helps us to be ready for the future and grow our business,” says Chris Walker, People Manager – Training Operations.

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Admir Bowa, Forklift Truck Operator, has worked for the company for 13 years.

Better technology means we’re now more streamlined.

We handle only the products that stores need, which saves us time, and we can load vehicles quicker, so products get to stores faster. It all adds up to better availability for our customers and increases sales.”

Binya Ajaib, known as Benny, is a LGV1 driver. He started on the shop floor 30 years ago.

Delivering the right products at the right time will help us to grow sales. Our new system is a big help as we can track deliveries better and text stores to let them know exactly when a delivery is due to arrive. It means we can unload straight away and get off to our next delivery, and stores can get stock onto the shelves quicker, which saves time and helps to control costs.”

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selling and stocking

1 Selling

1

Onto a

winner!

Selling and stocking isn’t just about introducing new products or big projects.

Wherever we work, we all have the freedom to find new ways to sell our products.

Colleagues at our Hamilton store did just that when they saw an opportunity to grow sales at a local racecourse on its busiest day of the year.

On Saturday 9th July Mark Kettles - Duty Manager Systems, and two of his colleagues, set up a Market Street-style display for 3,000 visitors at Hamilton Park Racecourse to sample a selection of our products including cheese, olives, breads, chutneys and pates.

The team also handed out 500 More card leaflets, 500 ‘kids eat free’ leaflets and hundreds of Morrisons-branded balloons.

e’re selling and stocking the products customers W tell us they want, like 100% British beef in all our stores. We’re growing sales by developing the Morrisons Price list - having competitive deals and low everyday prices. And we’re controlling costs to make our business more efficient. When we get it right, we’ll grow profits to make our business stronger.

2 Stocking the

Stock unexpected

Our customers know we stock food and household products. It’s what they don’t expect us to stock that interests our Impulse Buyer Mark Bramley – items like luggage sets, artificial grass and lawnmowers.

“These unexpected big deals are what our When It’s Gone It’s Gone (WIGIG) offers are all about,” says Mark.

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“We listen to our customers to understand the value of these products so that when they see them, they really want them.

“As well as stocking the products customers want, we’re selling them at brilliant prices which means we’re attracting new customers to our stores which helps us to grow sales.”

IT’S WHEN GONE T I ’S GONE

selling and stocking?

4 Controlling costs

4 Express

your shelf!

Sometimes it’s the small details that make a big difference – like shelf-ready packaging, which makes it quick and simple to display products like cleaning items on our shelves.

Perforations on branded boxes make them easy to open, and the whole thing can be put straight on the shelf because it’s been designed to look as attractive and eye-catching as possible. It takes just seconds to do – you don’t need to take items out one by one.

When shelf-ready packaging is empty, it can be collapsed easily and quickly (saving even more time) and sent for recycling –

so it’s helping us reduce waste too.

There are thousands of products in store with shelf-ready packaging, helping us to improve availability, save time and control costs.

3 Growing sales

Reaching every corner

Customers tell us they love our online service, and last month we announced a new, exciting deal with Ocado, so that we can deliver nationwide.

“At the moment, all our online orders come from our Dorden Distribution Centre in Birmingham, so we can only deliver to certain parts of the country. This will let millions more people shop online with us and help us to grow sales.” says Adam Heywood, Head of Service Delivery.

As part of the new agreement, in 2018 we’ll take space in Ocado’s new Customer Fulfilment centre in Erith, Kent, which means we can deliver to even more customers in London and the South East.

And next year we’ll start picking and delivering from local stores so we can deliver to areas where we have stores but no online presence. It will also increase profits for these individual stores, helping to Make Our Core Supermarkets Strong Again.

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Keeping it local

K e e pin g it

Favourites Since Yorkshire Day on 1st August, customers at our Yorkshire stores have been able to buy Yorkshire-reared beef and pork from our butchery counters. ollowing a trial in Lincolnshire, we’re working with 160 farmers across Yorkshire to put local beef and pork in our Yorkshire stores.

“We’re always listening to what our customers want,” says Amy Austin, Category Manager – Red Meat. “They tell us that great quality local produce is important, so by stocking Yorkshire beef and pork in our Yorkshire stores we hope to grow sales.

“They can ask our skilled butchers for a cut of their choice, and talk to them about where the meat comes from. It’s all part of the great store experience we’re giving them.”

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Introducing…

Yorkshire Tapas!

Farmer Joe Green, who supplies our beef from his farm in Cloughton, North Yorkshire 12

september2016

Our Yorkshire customers can find Yorkshire Tapas in our chilled food department

Yorkshire Tapas is a new range of chilled meals based on traditional Yorkshire cuisine that’s only available in our Yorkshire stores.

Customers can choose from 12 tapas-style sharing dishes that use local ingredients, including Ham and Wensleydale Cheese Croquettes with Rhubarb Relish, Whitby Scampi, and Pork Crackling with Yorkshire Apple Sauce.

“Our customers told us they like locally-sourced food they can share,” says our Head Chef Richard Jones, “so we sourced the best produce that Yorkshire has to offer to create a range we’re proud of.

“It’s an innovative way of offering our customers the local foods that matter to them, helping to grow sales.”

Keeping it local

THree

CHEERS

We’ve launched 61 new Scottish products since February 2016

Customers in Scotland got some great deals on their favourite food and drink as part of our two-week ‘Scottish Favourites’ celebration.

Favourites rom 22nd August to 4th September, after kids in Scotland went back to school, we celebrated the best of Scottish food and drink. Promotions and offers were available across our Scottish stores.

Angus Bell, Local Solutions – Category Manager Scotland, said: “We’ve listened hard to customers and what they want is popular Scottish brands and fresh local products available in our stores. We’ve stocked even more Scottish lines and highlighted all Scottish-sourced products with point of sale, with photos of farmers and suppliers in key areas of the store like Scottish sausage and Scottish biscuits.”

Products in the event include Mackie’s 1l ice cream tubs at £1.50, Buchanan’s Chocolate Peppermint Creams 150g for £1, and Irn Bru Xtra 2l for just 75p.

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BEST SELLERS – NEW SCOTTISH LINES • McLelland Scottish Cheddar • Graham’s spreadable butters • Mrs Tilly’s tablet

We’re growing sales of popular beers brewed locally across the country during our three-week Beer Festival.

From 5th to 25th September, we’ll be offering a range of locally-brewed beers, such as of Dark Star Sunburst (normally only available in the South East) and Unicorn Ale (North West), in every store across England and Wales.

In total, there’ll be 16 local beers for our customers to enjoy.

We’re also launching 18 local ales as part of the Scottish Beer Festival, including Cairngorm Gold, Macbeth Pale Ale and Bonnie ‘n’ Blonde.

“Our Beer Festival gives customers a flavour of local beers that they may not usually get to taste,” says John Morris, Beer Buyer.

“It means a customer in the Midlands, who may enjoy their local Oakham Citra, can buy Felinfoel Double Dragon – popular in Wales – and vice versa.”

Something different

“We’re also introducing nine Beers of Interest,” adds John.

“Again, these are locally brewed, but with unique ingredients – for example, we have Young’s Double Chocolate Stout from London and Ilkley Siberia Rhubarb Ale from Yorkshire.

The best-selling local “When customers beer during the go in store, they’ll Festival will remain in even be able to find national stores for the out about flavour next six months pairings – what beer goes best with steak and chips, for instance, which may lead to them buying both. Our Beer Festival is a great opportunity to offer local ales, and promote them nationally.” september2016 13

christmas in july

Preparations for Christmas are already well under way, and in July we showcased our Christmas products and food-making skills at our annual press event in London. t might only be September but behind the scenes we’re already preparing for our biggest – and busiest – time of the year. More than 200 journalists and bloggers from magazines and newspapers such as Good Housekeeping, The Daily Mail and BBC Good Food came to our Christmas press event. It’s a chance to show our customers, through positive press and social media coverage, that we’ve got everything they need this Christmas.

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Utterly impressed with @Morrisons #makechristmas range, especially the #bread. Total quality, low prices.”

Deena Kakaya, Food Writer

All the seafood with a light lemon mayo? For £15?

Morrisons, you’ve done it again.”

Sheena Horton, Eat In

For the first time this year, we talked about our prices as well as the quality of our products. We know it’s something that journalists will write about and it’s a great way for our customers to discover our great value offers. We’re also being more creative with our desserts and party food because we know customers are on the look-out for the wow factor at Christmas.

“We’re really proud of our products,” says Julian Bailey, Public Relations Director. “This year the media were interested in our new desserts like The Best Chocolate Christmas Tree and in-store prepared Salted Caramel Profiterole Gateau. By being innovative, we’re showing that we have everything customers need to make Christmas special.”

We also had store colleagues at the show demonstrating our knowledge and food making skills – from butchers and fishmongers to bakers and deli experts.

Journalists said they loved seeing first-hand how our experts freshly prepare lots of our Christmas products and how Morrisons Makes it at Christmas.

These mince pies are the best I’ve seen.” red magazine

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MY CAREER PLAN CONVERSATIONS

Making it at Morrisons In October we’re introducing My Career Plan Conversations – a meeting with your Line Manager that’s dedicated to your career at Morrisons. e’re making it easier for you to discuss your career and take control of how you’re improving and developing with us.

“These meetings will be separate to your annual My Performance Plan meetings,” says Ali Guest, Senior People Manager – Talent.

“It’s a chance for you to talk about how you want to get better at what you do, and what you want to achieve in your career.

“Progress doesn’t have to be promotion. It might be a sideways move to learn new skills. Many of our colleagues

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Leading from

the front

n our June issue we told you about the launch of our My Job and Ways of Working five-day course. It gives Store Managers the tools and training they need to bring our five Ways of Working to life in our stores every day.

All Store Managers will know how to get the very best from their teams and store by the end of next month.

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want to develop in their current role as their career choice.”

Opportunity to succeed Ali adds: “This is about listening to you, and understanding where you see yourself in the future. Once we know these things, your Line Manager will support you in making the most of your development opportunities.”

Your Line Manager will let you know when you’ll have your My Career Plan Conversations

To help make sure we keep selling and stocking the products our customers love, more than 230 Store Managers have completed our biggest ever training programme.

Here’s what some of our Store Managers have had to say about the programme:

“I’ve already started to put the skills and tools in place and the feedback is positive.”

“It’s a great investment, and it’ll improve the way we lead our teams.”

“It was great to learn new leadership skills and share ideas and best practice with so many colleagues.”

All colleagues will have a Career Conversation at least once a year

Hannah Boyes, Store Manager – Louth

Our stores are in good hands “During group sessions we look at what great food makers do, and how local solutions can make a positive difference,” explains Fiona Phillips, People Manager – Retail Training.

“Our selling and stocking session aims to help Store Managers focus on achieving more consistent standards across our stores. They work together to find solutions and agree the best way forward to overcome challenges - and that will improve our stores, both now and in the future.

“When Store Managers know their stores and their teams to this degree, they can better understand how we sell and stock, to grow our sales and control our costs.”

Contact Laura Kelsey on 6711 if you’d like to know more about the Store Manager training programme, or any other learning and development opportunities

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You made the most of the holiday season with events, fun days and almighty challenges, taking your fundraising total to more than £5.5 million for Sue Ryder.

Next month it’s national Hospice Care Week, from Monday 3rd until Sunday 9th October. We’ll be celebrating the work of hospice nurses and colleagues, who make patients’ and families’ time with Sue Ryder as good as they can.

We’re planning collections, raffles and bag packs with local volunteers to help us raise as much as possible.

Talk to your Community Champion or email morrisons@sueryder.org to get involved.

North stars guisborough

s always, we’re amazed at the time and A effort you put into raising money, which helps Sue Ryder provide incredible care to thousands of families across the UK. Thank you!

Your fundraising stories

A wig day at Moredun raised over £500.

Nine-year-old Kaitlin, whose mum works at Carmondean, swam 45 lengths raising £220.

*RAISING MONEY FOR* barnard castle

A show-stopping Disney cake from Carterton raised £25.

Our North region finished the Round the World Challenge and raised an earth-shattering £50,000 for Sue Ryder, enough to provide over 3,000 hours of incredible care.

Barnard Castle, who did their challenge on foot with a cross trainer, even made it into the local paper. chester-le-street Skipton

Robbie Youngson, Woodheads Turriff, ran the 89km Comrades Marathon in South Africa for the third time, raising almost £1,000.

ayr

Phil Tindall from Scarborough raised £200 from a painful leg wax.

Clifton’s People Manager Annette Frost takes part in this month’s Great North Run and colleagues have already helped her raise £300 with a quiz night.

Jarrow

CONTACT US:

Sue Ryder’s ‘Raise a Smile’ team will support your fundraising every step of the way and they would love to hear from you.

morrisons@sueryder.org

Sorry if we didn’t mention you. We do read everything that you send to Fresh News, but space is limited. Thanks for all your emails, letters and photos – please keep them coming!

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giving something back

morrisons

foundation Giving grants to charities and making your fundraising go further with match funding.

Sizzling Summer Challenge Caerphilly

From stunning store decorations to Plymouth cycle challenges and leg waxes you’ve celebrated the summer by taking on a host of fundraising challenges. Here are some of the great photos you sent in.

We donated £5,904 to St Catherine’s Hospice to refurbish the day care area, which is used as a social space for patients.

rubery

PAISLEY

Morpeth colleagues walked 243 miles in Cumberland, raising over £700.

Smurfs caused mayhem in Airdrie and raised more than £1,380.

grant funding

*RAISING MONEY FOR* your charities 21 colleagues from Scunthorpe ran a local 10k race, raising £2,500 for a store defibrillator and Sue Ryder.

Witham’s ‘Morrisons Ladies’ raised over £500 for the Cancer Research Race for Life.

Glasgow Gallowgate’s big breakfast challenge and fundraising weekend raised £150.

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We donated £975 to help Berkshire Multiple Sclerosis Centre buy new equipment for its oxygen therapy chamber.

Participate Projects received £3,385 to help them improve ten community spaces in Bradford.

Our £9,187 grant to Notts County in the Community is helping them to deliver multi-sport activities for women with young onset dementia.

Families from disadvantaged backgrounds are benefiting from the £6,000 we donated to Purple Routes to buy new equipment for community play sessions.

A grant of £3,500 to York People First will help the charity create a theatre group for people with learning disabilities.

Bev Carter, Wellingborough, ‘Braved the Shave’ raising more than £700 for Macmillan Nurses.

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*Totals include match funding.

Latimer Park’s ‘Gunge the Manager’ event raised more than £500.

The Friends of Michael Sobell House bought new exercise equipment with our grant of £4,800.

Variety, the Children’s Charity, is buying a sunshine coach to take children with disabilities on trips, with our grant of £27,750.

As a thank you to the West Yorkshire Fire and Rescue Service for their quick response and amazing help during the recent fire at our Rathbones site, we’ve donated £25,000 to the Firefighters’ Charity. Work has already started on the new warehouse at Rathbones and is expected to be finished before Christmas.

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the social Earlier this year, Walter, a customer in our Berwick on Tweed store, collapsed and stopped breathing.

First aid colleagues Ben Tucker and Maureen Johnson reacted quickly, giving Walter CPR for 45 minutes, saving his life.

Walter’s friends and family raised over £1000 to donate to the store as a thank you, and colleagues will use the funds to buy a defibrillator, to benefit the whole community.

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Leighton Buzzard donated vouchers for juice to a local school for their summer fair mocktail stall.

Above: Lianne Drummond, Maureen Johnston, Ben Tucker and Paul Williamson with Walter (centre)

Sue Ryder’s local Hospice at Home team cut the ribbon to open our new-look Lincoln Road store in Peterborough.

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Green-fingered children at a local school dug into a trolley full of gardening goodies donated by Tamworth store.

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Michelle Mendham, Catton and Geoff Nicholls, Norwich, teamed up to promote their community work at the Royal Norfolk Show and even got to meet Prince Charles.

Below: Prince Charles

When American golfer Webb Simpson popped into Troon store, while taking part in the British Open, colleagues couldn’t resist having their photo taken with him!

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Above: Geoff and Michelle

Exeter came to the rescue, donating vouchers to local people who lost everything they owned in a house fire near the store.

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Wetherby store sent children from a local school on their bikes, with a healthy goodie bag to keep them going.

Colleagues from King’s Lynn visited their local foodbank to see how volunteers use food donated by the store to help local people.

Banbury also donated products to a local foodbank.

Bramley store donated products to Hilltop School for its sensory pamper day, and invited its pupils, who have complex needs, for a store visit.

the social

Sam visits Whitefield store almost every day.

Community Champion Rochelle Frankel Above: Sam treated him to a special lunch on his 90th birthday.

And Guisborough colleagues presented Ron Towell with a cake for his 90th birthday.

Above: Banbury Above: Ron

Children from a local school enjoyed their visit to Cheltenham store, and loved learning about the bakery from Dave Costello.

Kendal saved the day when a local College needed goodie bags for a group of children from Chernobyl who were visiting the area.

Best last days… were celebrated by: Right: Denise Massey, Stratfordupon-Avon

Bath colleagues put their heart into raising money for a new public access defibrillator at the store.

Thanks to a summer of fun in store, Cannock colleagues hit the headline in the Cannock Chronicle.

Students from the Flying High Academy learned all about fish, pizza and bread when they visited Mansfield store.

Below: Monica Wright, Pinchbeck

Right: Robin Young, Selby

Below: Roz Tonks, Wellingborough

A happy elderly customer thanked Newport colleagues, writing: ‘I truly appreciate the way they go that extra mile for us old bangers; their genuine kindness and care really makes my day.’ september2016 19

Selling and stocking to grow sales, control costs and grow profits

We’re food makers and shopkeepers – it’s everyone’s responsibility to sell our products to customers

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