Highlander Vol 13 Issue 4

Page 36

Stereotypes about teenage employees are misinformed 3 reviews Rebecca Von Tersch

Lucy Lopshire Customers come and go, but their words stick. “I walked into the store, and they didn’t even greet me. They just stared me up and down, following me around the whole store.” Do they know we try to greet people? Have they experienced five hours of difficult customers and only 10 minutes to themselves? Slow registers, little stock, and tables left a mess. Refold, unpack the shipments, and ALWAYS keep a smile on your face. Maybe you were a nice customer, but

Lucy Lopshire

that’s not always the case. We get blamed for matters out of our hands. You didn’t notice the exclusions on the fine print. The item you wanted was put in the sale section by accident. Your online return isn’t going through. You want someone to blame, so you look to us: the teenagers who stand right in front of you. Next time you walk into a store, consider that the workers are simply learning and trying their best. Be patient with us as we learn to navigate customer service in our teenage years. For a lot of us, this is our first job and the first exposure we’ve gotten to the workplace, no matter the field. As we

and

learn, we will get better, but the first step is to be patient with us. Consider our feelings and what you say to teenage employees. One slightly hurtful phrase can make a world of difference in our minds. Alternatively, think about how you would feel in that position. It takes a lot to handle five hours of customer service with barely a minute to relax. It can be both mentally and physically exhausting, and adding rude customers to that list makes it so much more tiring. Please acknowledge our efforts the next time you shop since we are just trying our best.

Rebecca Von Tersch

36 HIGHLANDER OPINION


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Articles inside

Lonliness is

2min
pages 50-51

Inked

9min
pages 52-56

Origins of Disney stories

6min
pages 46-47

Students struggle through senioritis

5min
pages 48-49

Behind the scenes of Belmont history

3min
pages 44-45

Untold stories of 911 operators

4min
pages 40-41

Let’s talk about it

5min
pages 42-43

Are resellers ruining sneaker culture?

4min
pages 38-39

Stereotypes about teenage employees are misinformed

1min
pages 36-37

The rivalry 22 Racing through 2022 23 A lifetime of competition

14min
pages 20-29

The problem of online consumerism

3min
page 31

H Mart snack recommendations

3min
pages 32-33

Are you a wish-cycler?

2min
page 34

Thank Cesar Chavez for your strawberries

2min
page 35

Editorial: schools must prepare students for real life

2min
page 30

History of March Madness

2min
pages 18-19

Legacy on walls

1min
page 17

Masks unmasked

2min
pages 8-9

Methods for relaxation

1min
page 12

Dear sophomore Phoebe

2min
page 13

Carlmont critters

4min
pages 14-15

Exploring milk alternatives

5min
pages 4-5

Spring into cooking

3min
pages 10-11

Governance Council makes a mark at Carlmont

2min
page 16

National Cereal Day

2min
pages 6-7
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