Ohio Municipal Clerks Presentation Handouts

Handouts for

Ohio Municipal Clerks Conference

Lighting the Way April, 2009 • Geneva, OH

Scott “Q” Marcus

707.442.6243 scottq@scottqmarcus.com

Dear OMCA Attendee,

We

have all sat through presentations that can only be described as, “Death by Powerpoint.”

You know what they are: mind-numbing, graphically dull, text-heavy, bullet point slide after bullet point slide, read monotonically by an uncomfortable presenter who spends very little time looking at the audience, opting instead to read from the monitor that which you can see on the pages in front of you. You could relive the entire experience by merely photocopying the handout.

I assure you that will NOT be the case in these Also, if you — ­ like me — fight an ongoing presentations - especially if you get involved. weight battle, my syndicated column is free at The slides in this handout do not represent the www.WeightLossColumn.com and my daily weight entire talk by any stretch of the imagination. loss blog is at www.ForeverFightingFat.com. You What I have included are merely a few compomight also be interested in my motivational nents of what we will cover (main points) but daily posts at TwoWords.Posterous.com (taken from provided as graphically bare, easy to read, notes my new glossy magazine, “Two Words”). Please designed to AUGMENT what you will actually join in the conversations. see at the presentation. In order to help save In conclusion, I help people and organizations money on printing and paper, I removed the adjust to challenging times, implement stratephotographic backgrounds, most graphics, gies to overcome them — and celebrate the succonverted colors to black and white, and placed cesses they receive. Sometimes, thoughts and three slides on a page. ideas come up later. If you would like to connect My presentations have been described as a in the future, or you know anyone who could “cross between attitude 101, group therapy, and use my services, I would be honored to hear a southern revival.” They are colorful, playfrom you – or them. ful, educational, and interactive. Now, I know Thank you for this fantastic opportunity to when some people read “interactive,” they get a serve you. little nervous and feel they must sit in the back row on their hands so they won’t be called on.

Now, let’s have some fun, shall we?

I assure you, if you do not want to volunteer, you will not have too. I believe if you’re nervous Sincerely, about getting involved, you won’t be able to pay attention; so I do not do that. However, please know that no volunteers have ever been harmed in the making of one of my presentations.

Whether you’re up or not, you will however, Scott “Q” Marcus get much more out of this if you put your “left THINspirational Speaker brain” on hold and engage the “right” side. & Recovering Perfectionist 2521 E Street, Eureka, CA 95501 Oh yes, since I prepared these handouts to hit a 707.442.6243 • scottq@scottqmarcus.com deadline, I have made some changes since then.

I know; if you’re similar to me — a recovering perfectionist — it might be a difficult adjustment. However, together, we’ll help each other through it.

per

Striving for Imprefection! PERFECT

Day 1 Presentation

aka “How do I stay productive, happy, and healthy in an environment of chaos?”

Scott “Q” Marcus • 707.442.6243 • scottq@scottqmarcus.com

Attitude “Complex interaction between feelings and beliefs that affect how we react to our environment.”

> > > Competence > > >

STRESS ZONE

3. Conscious Competence

4. Unconscious Competence

“Learning”

“Skilled”

2. Conscious Incompetence

1. Unconscious Incompetence

“Aware”

“Oblivious”

< < < Consciousness < < <

Habits

“Action or thought done repeatedly - without analysis - in order to simplify or ease one’s life.”

Negative Thinking Lack of Motivation Health Problems Poor Decision Making

Stress Symptoms

The Cycle Result

ATTITUDE!

Behavior

The Problem: • Fear • Force • Pain

• The Solutions: • Slower is Faster Than Never • Success Is MTTN • Small Steps Done Repeatedly • Don’t Show Your BIG BUT

Inertia of Change

Movement Logical

Physical

Emotional

Spiritual

<<<<<Flow of Change 7

Attitude Beliefs

Experience (Observations)

Feelings

Biology

8

Smart S pecific M easurable A ttainable R ewarding T imely

Response

Honeymoon Thrill is Gone Lifestyle

Stages of Change Approach - Approach Avoid - Avoid Approach - Avoid

Decisions

Moving Forward Inspiration

Behavior

Motivation

Striving for Imprefection aka “If guilt & shame were motivational, we’d all be better off.”

Scott “Q” Marcus • 707.442.6243 • scottq@scottqmarcus.com

!Follow Up

!Resolution

! CALM

!Expectations !Noise

Conflict Cycle

Drama!

Victim (“It’s Not My Fault!”)

Persecutor

Rescuer

(“It’s Always Your Fault!”)

(“Let Me Fix It For You.”)

Scott “Q” Marcus • 707.442.6243 • scottq@scottqmarcus.com • Page 8

Day 2 Presentation

The Reasons

! ! !

Shoulds Disqualifying Inappropriate Rescue

! ! !

Perfectionism Boundary Violation Selective Viewing

Uniting Collaboration

Competition

Assertion

Compromise

Avoidance

Accommodation

Cooperation

Choices

! ! !

firecracker cold shoulder backstabber

! ! !

memory lane social zinger last word Page 9 â&#x20AC;˘ OMCA Handouts â&#x20AC;˘ Download at www.scottqmarcus.com/omca

Open Closed

Inquiry

Confirmation OPEN

What do I want?

What must happen?

Will I?

Questions

CLOSED

Can I do that?

Guidance The 3 Rs

Recognize Reflect Redirect

Disarming L isten A pologize S olve T hank

(Acknowledge)

Scott “Q” Marcus • 707.442.6243 • scottq@scottqmarcus.com • Page 10

Fair Fighting Begin with “I” No Interruptions No Denials No Cross Complaints

Talk Time 10-20 Minutes I want / I like You want / You like Agreement

Growth 1.Positive intention behind every behavior.

2.Always have another choice.

3.No such thing as “failure,” merely “feedback.”

4.You have all the tools you need

Do 1 Thing Make it Small Focus on Today

Remember Think “1st”

Page 11 • OMCA Handouts • Download at www.scottqmarcus.com/omca

OMCA Questionnaire from Feb/Mar 2009 compiled by Scott "Q" Marcus • www.scottqmarcus.com/omca • 707.442.6243 • scottq@scottqmarcus.com

NOTE: Non percentage answers are the weighted average calculated by dividing the sum of all weighted rankings by the number of total responses.

1. PERSONAL ATTITUDE: For the most part, how would you describe your attitude on an average work day?

Extremely Poor

0%

Below Average

0%

Average

7%

Pretty Good Extremely Upbeat

86% 7%

2. CO-WORKER ATTITUDE: For the most part, how would you describe the attitude of those you work with on an average work day?

Extremely Poor

7%

Below Average

0%

Average

49%

Pretty Good Extremely Upbeat

43% 0%

3. OTHERS' ATTITUDE: For the most part, how would you describe the attitude of those who require your service on an average work day?

Extremely Poor

0%

Below Average

0%

Average

43%

Pretty Good Extremely Upbeat

57% 0%

complete results: http://survey.constantcontact.com/survey/a07e2gcr21tfqqv6kfz/results

OMCA Questionnaire from Feb/Mar 2009 compiled by Scott "Q" Marcus • www.scottqmarcus.com/omca • 707.442.6243 • scottq@scottqmarcus.com

4. HOW WOULD YOU DESCRIBE YOURSELF? Please rank in order how these traits describe you.

If something is not "perfect," I work at it until it is.

4.29

I am basically a happy person.

4.21

If anyone is going to do it correctly, it's me.

4.10

Others are impressed by how organized I appear.

4.07

When I get overwhelmed, I work harder.

4.00

I want everyone around me to be happy and calm.

3.79

It takes a great deal to make me angry.

3.79

Others look to me as a leader.

I have goals I keep wanting to implement but can never find the time.

I feel more stress lately.

3.64 3.50 3.21

5. ATTITUDE TREND AT YOUR JOB: Please say how much you agree or disagree with each of these statements as a trend (where you work) over the last few years.

Workloads are increasing.

3.71

We are getting more results in what we do.

3.15

Training has improved.

2.79

Management has improved.

2.79 *

Attitudes are getting better.

2.50

6. CAUSES OF ATTITUDE: Please rank each of the following on how likely they are to affect a person's attitude (including yours of course). ** Home Life

4.64

Workload

4.55

Attitude of Others Around him/her

4.45

Personal Health

4.45

Management

4.36

Personal Beliefs

4.18

Budget Cuts

4.00

Level of Training on the Job

3.64

General State of the Country

3.64

Background or Culture

2.64

*Comments from survey: “People are a direct result how they are managed. When management is cut-throat and vindictive then workers become cut-throat and vindictive. There is merit in lead by example.” ** Spirituality and strong Christian Faith are what keep my attitude positive and stable through stressful and complete results: difficult situations. http://survey.constantcontact.com/survey/a07e2gcr21tfqqv6kfz/results

OMCA Questionnaire from Feb/Mar 2009 compiled by Scott "Q" Marcus • www.scottqmarcus.com/omca • 707.442.6243 • scottq@scottqmarcus.com

7. DEALING WITH OTHERS' ATTITUDES: How do you deal with it when someone else with whom you must associate has a really bad attitude?

I ask the person if I can be of help.

32%

I try and joke the person into a better attitude.

27%

I ignore the person as much as I can

18%

I talk to the supervisor (if he or she is a co-worker)

9%

I tell the person to "get over it."

9%

I ignore the attitude & pretend he or she is fine.

5%

I try and get others to confront the person.

0%

I personally tend not to notice things like attitude.

0%

8. BELIEFS ABOUT ATTITUDE: Please say how much you agree or disagree with each of these statements.

Attitude can be controlled by one.

3.91

Attitude is a habit learned over years.

3.82

Nobody makes anybody feel anything; it is a choice or is learned.

3.09

If someone has a bad attitude, it is my responsibility to help them.

2.91*

9. PET PEEVES - WITH SUPERVISORS: Please rank in order how annoying you find these traits in supervisors or managers.** Dishonest

4.91

Yells at People

4.73

Inappropriate Behavior (crass, uncouth, sexual, etc.)

4.55

Poor Role Model (Sloppy, Lazy, Poor Hygiene)

4.55

Uses Favoritism

4.55

Kisses up to Superiors

4.45

Never Compliments or Appreciates

4.45

Bad Attitude

4.45

Micromanages Everything

4.36

Poor Communication Skills

4.36

*Comments from survey: “I try to help someone get into a better attitude, but it is not my responsibility to get them into a better attitude.” ** “All of these traits are annoying, but it’s your supervisor...no reason to get so angry about his/her shortcomings. I feel the same about coworkers, but have to say that the gossip and back stabbing are pretty sad.” complete results: http://survey.constantcontact.com/survey/a07e2gcr21tfqqv6kfz/results

OMCA Questionnaire from Feb/Mar 2009 compiled by Scott "Q" Marcus • www.scottqmarcus.com/omca • 707.442.6243 • scottq@scottqmarcus.com

10. PET PEEVES - WITH COWORKERS: Please rank in order how annoying you find these traits in people with whom you've worked.

Dishonest

4.91

Gossips & Back Stabs

4.64

Poor Hygiene (Body Odor, Bad Breath, etc.)

4.64

Tells Everyone Else How to do His/Her Job

4.55

Inappropriate Behavior (crass, uncouth, sexual, etc.)

4.55

Bad Attitude

4.45

Kisses up to Superiors

4.00

Inappropriate Dress

3.91

Loud Talker

3.73

Loud Talker

3.73

11. PET PEEVES - How annoying do you find these traits when you visit a business or institution, either in person or in another fashion?

Poor Hygiene (Body Odor, Bad Breath, etc.)

4.55

Bad Attitude, Employee Does not Care

4.55

Does not Know His/Her Job

4.55

Pushy or Know it All

4.45

No One Helps Me

4.27

Unpriced or "Hidden" Price Tag

4.18

Long Wait for Checkout or for Help

4.18

Voice Mail Without Live Person Option

4.09

Only Email Support, No Phone Takes Phone Call from Potential Customer While I Am There in Person

4.09

complete results: http://survey.constantcontact.com/survey/a07e2gcr21tfqqv6kfz/results

4.00

Questionnaire Feb/Mar OMCAOMCA Questionnaire from from Feb/Mar 20092009

compiled

by Marcus Scott "Q"• www.scottqmarcus.com/omca Marcus • www.scottqmarcus.com/omca • 707.442.6243 • scottq@scottqmarcus.com compiled by Scott "Q" • 707.442.6243 • scottq@scottqmarcus.com

12.MOST THE MOST IMPORTANT THINGS LIFE OK, here's a bigIf one.

If someone 12. THE IMPORTANT THINGS IN LIFEINOK, here's a big one. someone asked you "If you could do something more than you're doing it now?" asked you "If you could do something more than you're doing it now?" morewith timefamily with family Spend Spend more time Enhance my spirituality/connection with God Enhance my spirituality/connection with God

8.09

8.09

7.73

7.73

Improve my health Improve my health Travel Travel more more

5.73

5.73

5.09

5.09

my house/garden Fix up Fix my up house/garden Volunteer more/Help Volunteer more/Help others others

4.73

4.73

4.64

4.64

Geteducated/Read more educated/Read Get more more more a business/develop my hobbies Start aStart business/develop my hobbies

4.27

4.27

3.64

3.64

moreattime Spend Spend more time workat work Work more Work more

0.64

0.64

0.45

0.45 *

Motivation & inspiration Motivation & inspiration Conflict management Conflict management tips tips

4.60

4.60

4.30

4.30

Life balance Life balance tips tips to improve attitude How toHow improve attitude

4.20

4.20

4.00

4.00

Interactivity & playfullness Interactivity & playfullness easy ideas SimpleSimple easy ideas

3.00

3.00

3.90

3.90

Goal setting Goal setting ideas ideas to change How toHow change habits habits

3.80

3.80

3.89

3.89

loss ideas WeightWeight loss ideas really boring dull presentation A reallyA boring dull presentation

3.50

3.50

1.20

1.20

13. WHAT WOULD YOUTO LIKE TOOUT GETMY OUT MY SESSIONS? 13. WHAT WOULD YOU LIKE GET SESSIONS?

*Comment from Survey: “Although I like my job and work very hard to always do my best, it is obviously not the most important thing in life to me.”

complete complete results: results: http://survey.constantcontact.com/survey/a07e2gcr21tfqqv6kfz/results http://survey.constantcontact.com/survey/a07e2gcr21tfqqv6kfz/results