Adult Course Guide 2021-22

Page 12

FREE ONLINE COURSES

FREE ONLINE COURSES Awareness of Mental Health Problems (Level 2) This course will increase your understanding of symptoms and management of stress, anxiety and phobias. You will further your personal and professional development and gain a clear understanding of mental health legislation.

We’ve also got an excellent selection of free online courses for you to study.

Business Improvement Techniques (Level 2)

Last year, we launched our £1million pledge to help people and businesses gain essential skills following the global pandemic. These fully-funded courses are available in a range of subjects, helping you to easily navigate the changing world of working from home or dealing with the mental challenges of the last 12 months.

This course will teach you the knowledge and understanding of business improvement techniques, which can be applied across many different sectors such as visual management systems, problem solving, flow process analysis and continuous improvement (Kaizen).

Business Start Up (Level 2) This course will give learners an understanding of the initial processes and requirements of a business start-up, knowledge of the first steps in creating a business start-up, including the marketing, legal and financial requirements, and an understanding of how to write a business plan.

Customer Service (Level 2) This course will improve your understanding of how to successfully handle complaints. You will learn about the principles of customer service and delivery, as well as understand customers and employer organisations.

Digital Skills (Level 1 Certificate) This course will help you understand how to protect devices and data, and how to communicate socially and professionally using technology. You will also learn how to apply digital skills in personal and business situations.

Digital Skills for Work (Level 2) This course will help you improve your digital skills for work and teach you how to protect data and how to communicate professionally using technology. You will also learn how to apply digital skills in a business situation and use digital resources to facilitate your own career progression.

Equality & Diversity (Level 2) This course will help you improve your understanding of current legislation and the key principles surrounding equality and diversity. You will learn about equality and diversity in society, the community and in the workplace.

Find more about our courses online at adult.escg.ac.uk. Check our website for any new courses updated throughout the year.

Information, Advice & Guidance (Level 2) This course will help you improve your understanding of effective communication techniques needed to put information, advice and guidance in practice and how to develop interaction skills.

Lean Organisation Management Techniques (Level 2)

Le i su re C o u rse

This course will give you a sound understanding of the concept and benefits of a lean environment, as well as knowledge of business techniques and working in teams, is essential. Our nationally recognised qualification is designed to provide individuals with an appreciation and understand­ing of some key principles of lean organisation management.

Ge t a Qu al i f i c at i o n 19 + Advanc e d Le arne r Lo an

Principles of Business Administration (Level 2) This course will teach you the principles of providing administrative services, business document production and information management. You will also learn about communication in a business environment, employer organisations and how to develop working relationships with colleagues.

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Please note: All course details were correct at time of print. Please consult our website for any start dates and prices, as these may be subject to change.


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