Turbulence March 2015

MARCH 2015

TURBULENCE

FINALIS T 2013, 2014 & 2015

SKI

NEW ZEALAND

Destination

Disney JOIN US FOR A LOOK AT THE MAGICAL WORLD OF DISNEY

WIN

$500

worth of Virgin Australia flights By sharing where you have Been

THE SEAN SIMMONS TEAM OF TRAVEL EXPERTS P P F A

+61 3 9429 3294 (local) 1300 391 590 (interstate) +61 3 9429 3293 Suite 6, 53 Coppin Street Richmond VIC 3121

E enquiries@seanstravel.com.au W seansimmons travel.com.au ABN 48153795129 | AFTA 10216 | ATAS A10436 TURBULENCE February 2015 | 1

“ Though we travel the world over to find the beautiful, we must carry it with us, or we find it not.”

Ralph Waldo Emerson

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THIS ISSUE 5 FROM THE EDITOR 6 Ski New Zealand Queenstown & Canterbury package deals

destination Disney

10

14 MSC Cruises

Grand Voyages sale

17 MSC Orchestra Hot fares

MalaysiA airlines step into autumn sale

18

Sunrise children’s villagES

22

Flight Deck

28

Part two of A special report

Travel information & Industry News

EXCLUSIVE DEALS

19 Planet of the apps win a $500 virgin Australia travel voucher

26 Premium economy Guide 32 Sean simmons travel tips

34

Lounge buddy

38

#myseanstravel

42

Visits Melbourne

DON’T BE THE DOPE ON THE SLOPE

36 To the POINT

Loyalty program news and updates

41 Sean simmons recommends 43 World events calendar TURBULENCE MARCH 2015 | 3

“ New Zealand is not a small country, but a large village.�

Peter Jackson

weLCOME TO THE March ISSUE Welcome to the March edition of Turbulence.

FROM THE EDITOR

Firstly I would like to offer my sympathies to the people devastated by the effects of of Cyclone Pam. So far it has claimed 24 lives, displaced thousands and wreaked havoc and destruction upon Vanuatu, Tuvalu, Kiribati and the surrounding islands. Please, if you can, consider donating to appeals for relief through official organisations such as Unicef or Oxfam.

Your assistance could make a huge difference.

This month, we officially welcomed aboard the Victorian Farmers Federation. We are proud to be VFF’s official travel partner and look forward to representing the travel needs of Victoria’s farmers, doing our part to help expand their horizons and support the growth of our amazing farming industry by keeping their travel costs down. A huge thank you to our airline and car hire partners who, like us, realise the value of our farmer’s and have done everything they can to bring a smooth take off to this wonderful new collaboration.

We have a fantastic edition lined up.

Prepare for this year’s ski season with some brilliant deals to New Zealand’s premier tourist destination, Queenstown.

Disney fans will also be pleased with our amazing packages to Disney World and Disneyland.

Also, don’t miss out on some awesome fares on Malaysia Airlines. MH are a fantastic airline, despite their recent tragedies, and we wholeheartedly support them on their runway to recovery.

Where have you Been? We want to know. Enter our competition to win $500 of Virgin Australia flights with our Been app promotion. For details see our Planet of the Apps feature on page 19.

As always, happy reading.

TURBULENCE MARCH 2015 | 5

SKI

This month, we put the focus on Queenstown and Canterbury, the two biggest ski areas on New Zealand’s South Island

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Though the island nation is geographically small, the sweeping landscapes seem immense to awestruck visitors taking in the jagged mountain peaks, rolling hills, sparkling beaches, scenic fjords, raging rivers and pristine lakes that make up the stunning scenery of New Zealand.

Queenstown’s popularity is also due to the fact that it is a year round resort, a renowned alpine playground for skiers and snowboarders in winter and activities such as jet boating, bungee jumping, luging, white water rafting and paragliding in the summer months.

New Zealand is an adventurers paradise, with opportunities to try activities like scuba diving, hot air ballooning, rock climbing, and other extreme sports; especially in adrenaline-packed Queenstown, the ‘extreme sport capital of the world’.

CANTERBURY

Yet the urban life and culture of New Zealand is just as fascinating, with the traditions of both Maori warriors and British settlers playing a part in everyday life.

Major cities like Auckland, Christchurch and Wellington have excellent restaurants and nightlife to entertain the most determined partiers, and fascinating museums and cultural attractions to satiate the NZ$19 billion tourism economy.

New Zealand’s rustic blend of Western and Polynesian culture combines with its stunning scenery to attract travellers seemingly to the end of the world.

QUEENSTOWN Queenstown is New Zealand’s premier tourist destination, offering visitors the chance to indulge in almost every adrenalin activity imaginable.

With its magnificent scenery, set on the deep blue Lake Wakatipu and framed by the craggy Remarkables Range, Queenstown is appealing to adventurers and leisure seekers alike.The lake is the perfect setting for steamer cruises, there are many fine walking opportunities in the surrounding hills and valleys with breathtaking views, surrounding vineyards offer wine tasting, shopping at the town’s many boutiques, and the nearby historic gold mining town of Arrowtown is a fascinating day’s outing.

Scenic flights take visitors on unforgettable excursions, such as those around the majestic peaks of Mount Aspiring and Mount Cook, or to Milford Sound.

Not far from Christchurch, Canterbury is one of the most popular ski resorts in New Zealand.

Mount Hutt is the most developed ski area in Canterbury; the resort caters for skiers of all levels, with good intermediate and advanced runs, and a ‘magic carpet’ lift for beginners. There are also some excellent off-piste areas, including a run through the Towers rock formations at the top of the mountain.

One of the main disadvantages of Mount Hutt is its location on a very windy section of mountains in New Zealand. The ski area is forced to shut down roughly 14 days per season due to dangerous winds. The drive to Mount Hutt is also rough, so most drivers unaccustomed to mountain and snow driving take the shuttles from Methven.

The ski season in Canterbury lasts from June to October. There is no accommodation on the mountain, and most skiers stay in the small town of Methven, which has a few bars, cafes and restaurants; the larger towns of Hanmer Springs, Ashburton and Christchurch are both about an hour’s drive from the mountain.

DID YOU KNOW? In 2006, a Brisbane man attempted to sell New Zealand on eBay with a starting bid of AUD$0.01.

Six thousand hits and 22 bids later, the bid stood at $3,000 when eBay pulled the listing for violating the website’s terms of service.

For all ENQUIRIES email enquiries@seanstravel.com.au TURBULENCE MARCH 2015 | 7

BEFORE YOU HIT THE SLOPES We know you will be excited about embarking on your winter sports holiday, but take one extra moment to ensure your travel insurance has you covered for skiing, snowboarding or snowmobiling.

Even the most experienced skiers, boarders and snowmobilers can have accidents. Don’t let injury or lost equipment interrupt your holiday – get snowboard and ski travel insurance.

It is important to understand when you are covered and just as important to understand when you are not covered.

Some useful information to take in to account when considering snowboard and ski travel insurance: • You can receive cover for injury, lost equipment and other mishaps • It is generally an add-on to your insurance and comes at an additional premium • You may not be covered if you are racing or participating in a professional capacity • You may not be covered if you are skiing off-piste • Snowmobilers may not be covered for personal liability as a snowmobile is considered to be a mechanically propelled vehicle SEAN SIMMONS

TIP

Thoroughly read the Product Disclosure Statement of your policy for full details on the cover provided when skiing, snowboarding or snowmobiling.

For more information about snowboard and ski travel insurance, call your Sean Simmons Travel Expert.

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QUEENSTOWN POWDER PACKS

MOUNT HUTT & METHVEN

Reavers Lodge & Self Contained Lofts

Blue Peaks Lodge & Apartments

7 NIGHT PACKAGE - FROM $759* -

7 NIGHT PACKAGE - FROM $959* -

PP TWIN SHARE

• 4 Day Queenstown Super Pass valid for Coronet Peak and the Remarkables.

Also exchangeable for credit towards activities.

(Cardrona available upon request) • 1 Day Bonus Lift Pass at Treble Cone • Complimentary Continental Breakfast Daily

PP TWIN SHARE

• 4 Day Queenstown Super Pass Vaild for Coronet Peak and Remarkables.

Also exchangeable for a credit towards acivities.

(Cardrona available on Request) • 1 Day Bonus Lift Pass at Treble Cone • 7 Day Car Hire inc chains

Novotel

Mt Hutt Bunkhouse

7 NIGHT PACKAGE - FROM $1159* -

7 NIGHT PACKAGE - FROM $869* -

PP TWIN SHARE

• 4 Day Queenstown Super Pass Vaild for Coronet Peak and Remarkables.

Also exchangeable for a credit towards acivities.

(Cardrona available on Request)

• In house support and local host • Free onsite parking

• 5 Day Mt Hutt Lift Pass • 7 Day car hire (chains included)

• 1 Day Bonus Lift Pass at Treble Cone • 7 Day Car Hire inc chains

Abisko Lodge 7 NIGHT PACKAGE - FROM $1014* PP TWIN SHARE

• 1 x Group Dinner • Return airport transfers or 7 day car hire with snow chains (car pickup / drop off available Queenstown, Christchurch and Dunedin)

PP TWIN SHARE

KIDS UNDER 10 STAY AND SKI FREE! • 5 Day Mt Hutt Lift Pass

Mercure Hotel

Oaks Shores

7 NIGHT PACKAGE - FROM $929* -

TAKE THE FAMILY FOR 7 NIGHTS FROM $4289**

PP TWIN SHARE

• 4 Day Queenstown Super Pass Vaild for Coronet Peak and Remarkables.

Also exchangeable for a credit towards acivities.

(Cardrona available on Request) • 1 Day Bonus Lift Pass at Treble Cone • 7 Day Car Hire inc chains

• 7 Day car hire (chains included)

2 ADULTS, 2 CHILDREN

• EARLY BIRD BONUS 1 FREE NIGHT PLUS 1 DAY FREE CAR HIRE • 7 days Full Size Wagon Car Rental • 7 nights quad share in 2 Bedroom Courtyard Apartment • 5 day Queenstown Ski Pass for 2 adults and 2 children

*Terms and conditions: Subject to availability. Prices are per person twin share. Prices correct as at 5 March 2015. Information and pricing subject to change without notice. Credit card and booking fees may apply. **Conditions apply. Valid for travel 19 July - 30 September 2015, surcharges may apply for travel during peak season and school holidays. Prices subject to change and availability. Book and pay by 29 May 2015. Package is based on 2 adults and 2 children aged between 7-17 years travelling.

For all ENQUIRIES email enquiries@seanstravel.com.au TURBULENCE MARCH 2015 | 9

DISNEY Join us for a look at the magical world of Disney, starting with the flagship of Disney’s worldwide theme park empire – Orlando’s Walt Disney World Resort

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Opened in 1971, Walt Disney World Resort, or simply Disney World, now covers an impressive 110 square kilometres. It is said to be the most visited vacation resort in the world, boasting a mind-blowing attendance of 25 million visitors each year. Within this vast fantasy land you will find 27 themed resort hotels, four theme parks, two waterparks, five golf courses, two themed miniature golf courses and a myriad of other recreational venues catering to almost every form of entertainment available.

Why not experience the magic for yourself with one of these amazing packages:

Wyndham Bonnet Creek ✫✫✫✫ 5 NIGHT PACKAGE - FROM $935* PP TWIN SHARE

PACKAGE INCLUDES 1 bedroom apartment 4 Days Disney Magic Your Way Base Ticket Guests of the Walt Disney World Resorts cannot get any closer to the theme park than this hotel. The hotel has been recently renovated and features a bright modern interior and spacious, comfortable rooms. They offer all the amenities of home including a fully equipped kitchen, private bedroom with king-size bed, sleeper sofa in the living area, dining area and a hydro massage tub.

Recreational activities include 3 heated outdoor swimming pools, 2 lazy rivers, 6 outdoor hot tubs and the 2 children’s water features, there is something for everyone.

Disney’s Art of Animation ✫✫✫½ 5 NIGHT PACKAGE - FROM $1338* PP TWIN SHARE

PACKAGE INCLUDES Lion King Family Suite 4 Days Disney Magic Your Way Base Ticket Stay in the Story. The incredible Disney’s Art of Animation Resort will create, as never before, the sensation of being a character inside some of the most popular and beloved animated films of all time.

From the magically themed family suites and rooms to the spectacular courtyards, this Resort draws inspiration from 4 classic Disney films: The Lion King, The Little Mermaid and Disney Pixar’s Finding Nemo and Cars. Disney Resort hotel Guests, enjoy benefits such as Disney’s Magical Express, Extra Magic Hours, Disney Dining Plan and complimentary transportation throughout Walt Disney World.

Disney’s Pop Century ✫✫✫ 5 NIGHT PACKAGE - FROM $827* PP TWIN SHARE

PACKAGE INCLUDES Double Preferred Guest Room 4 Days Disney Magic Your Way Base Ticket The Past is a Blast. From jukeboxes, bowling pins and 8-track tapes, to laptops, cell phones and VCRs, the memorabilia, crazes and catch phrases that defined the 20th century surround you at this resort. Each building is a larger-than-life “time capsule” of pop culture that will take you on a trip down memory lane. Disney Resort hotel Guests, enjoy benefits such as Disney’s Magical Express, Extra Magic Hours, Disney Dining Plan and complimentary transportation throughout Walt Disney World.

Disney’s Animal Kingdom Lodge ✫✫✫✫✫ 5 NIGHT PACKAGE - FROM $1613* PP TWIN SHARE

PACKAGE INCLUDES Double Savannah View Room 4 Days Disney Magic Your Way Base Ticket This African-style, safarithemed hotel is centrally situated in Disney’s Animal Kingdom Resort, opening up to the savanna where African wildlife and fauna can be observed.

Other attractions such as Walt Disney World, Magic Kingdom, Hollywood Studios, Epcot, Universal Studios, Islands of Adventure, SeaWorld, Discovery Cove or Mary, Queen of the Universe Shrine are easily reachable.

For all ENQUIRIES email enquiries@seanstravel.com.au TURBULENCE MARCH 2015 | 11

“ To all who come to this happy place: Welcome. Disneyland is your land. Here age relives fond memories of the past, and here youth may savor the challenge and promise of the future. Disneyland is dedicated to the ideals, the dreams, and the hard facts that have created America, with the hope that it will be a source of joy and inspiration to all the world.�

Walt Disney

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If you find yourself on the East Coast instead – head to the original Walt Disney theme park - Disneyland, California.

The first Disney theme park, it was officially open in 1955. It was the only theme park designed and built under direct supervision from Mr Walt Disney himself. Today, it consists of eight themed ‘lands’, including Main Street USA, Tomorrowland, Critter Country and Mickey’s Toontown.

Wow the kids and relive your own childhood with these fantastic packages: SEAN SIMMONS

Anabella ✫✫✫✫

Disney’s Paradise Pier ✫✫✫✫

Disneyland Hotel ✫✫✫✫

5 NIGHT PACKAGE - FROM $979* -

5 NIGHT PACKAGE - FROM $1656* -

5 NIGHT PACKAGE - FROM $2271* -

PACKAGE INCLUDES Family Room 4 Day Hopper with one Magic Morning Admission

PACKAGE INCLUDES Double Guest Room 4 Day Hopper with one Magic Morning Admission

PACKAGE INCLUDES Double Deluxe Room 4 Day Hopper with one Magic Morning Admission

This beautiful hotel, winner of the Anaheim’s Most Beautiful Property award, is conveniently situated next to the Anaheim Convention Centre and close to Disneyland Resort, including Disneyland, California Adventure Park and the Downtown Disney District. The outstanding guest rooms, spacious and bright, have been tastefully decorated and boast a choice of VIP amenities for visitors’ convenience.

Stepping into the Hotel is like going back in time to the heyday of California beach front boardwalks, only with a whimsical Disney twist! From the surfing Goofy statue in the lobby to the roller coasterinspired water slide at the rooftop pool, everything about this hotel tells you that you’re in for a totally unique, totally Disney experience! Plus, both Theme Parks and the Downtown Disney District are within walking distance.

This legendary Hotel has undergone a transformation that not only conjures up playful memories of its early days, but also infuses it with a sophisticated new sprinkling of Disney pixie dust. It strikes the perfect balance between contemporary and nostalgic, with a nod to the past and an eye to the future in the true spirit of Walt Disney himself. Rooms with modern amenities, three themed pools and two dining experiences with Downtown Disney® District within walking distance.

PP TWIN SHARE

PP TWIN SHARE

PP TWIN SHARE

TIP

Keep your eyes peeled.

Throughout Disneyland there are a number of ‘hidden Mickeys’ – representations of Mickey Mouse that have been subtly inserted in to the design of attractions and environmental décor. See how many you can find!

*Terms and conditions: Prices correct as at 16 March, 2015 and are subject to change without notice.

Inclusions subject to availability and can change without notice. Credit card and booking fees may apply.

For all ENQUIRIES email enquiries@seanstravel.com.au TURBULENCE MARCH 2015 | 13

MSC ORCHESTRA IS visiting australia.

TO CELEBRATE SEAN SIMMONS TRAVEL IS BRINGING THE MSC GRAND VOYAGES SALE TO YOU 14 | TURBULENCE MARCH 2015

An MSC Grand Voyage is more than simply a cruise; it is a journey of discovery spanning two continents and countless amazing destinations. You will experience some of the world’s most diverse cultures while enjoying relaxing days at sea. To enhance your MSC Grand Voyage experience even further, and because there is great cause to celebrate, MSC are also offering an array of incredible value inclusions: free internet package (14 hours), three free shore excursions, a Cheers! Drinks package and a 30% discount on laundry. HURRY – ONLY ON SALE UNTIL 31 MARCH, 2015!

For all ENQUIRIES email enquiries@seanstravel.com.au TURBULENCE MARCH 2015 | 15

to book, email: enquiries@seanstravel.com.au

to book, email: enquiries@seanstravel.com.au

to book, email: enquiries@seanstravel.com.au

to book, email: enquiries@seanstravel.com.au

For all ENQUIRIES email enquiries@seanstravel.com.au 16 | TURBULENCE MARCH 2015

to book, email: enquiries@seanstravel.com.au

to book, email: enquiries@seanstravel.com.au

to book, email: enquiries@seanstravel.com.au

For more great cruises, visit our website.

GRAND VOYAGES SALE TERMS AND CONDITIONS. From prices are per person twin share, based on minimum 2 adults in one cabin. Valid NEW Bookings only.

Surcharges apply for single, triple or quad requests. Value Inclusions are included in cruise cost quoted and for all passengers in the cabin and maybe subject to change, removal or deletion without notice. Free Internet Package includes 14 hours of free internet access. Cheers Beverage packages is valid for unlimited drinks per glass or choice of bottles from selection of 2 white, 2 red and 1 rose house brand for lunch and dinner meals at main on board restaurant and self-service buffet only. Included 3 shore excursions are already preselected options specific to cruise and cannot be altered, amended or deleted and replaced with other alternatives at any time. 30% discount on laundry is once off discount deducted at time of booking on board and voucher must be provided when laundry is collected for cleaning. Maximum number of items of laundry may apply. Available with MSC Loyalty club however not valid in combination with any other offer or promotion.

Subject to availability and confirmation at time of booking. Prices subject to change at any time without prior notice. Please note that 50% second passenger and free wi-fi passage is not available on MSC Sinfonia October 2015 departure.

GENERAL TERMS AND CONDITIONS. Cruises are operated by MSC Cruises and are subject to their terms and conditions. Prices are correct as at 13 March 2015 and are subject to availability and change without notice. Credit card and booking fees may apply.

For all ENQUIRIES email enquiries@seanstravel.com.au TURBULENCE MARCH 2015 | 17

MSC ORCHESTRA

VISITS MELBOURNE

Two members of the Sean Simmons Travel family, Kat (Leisure) and Brett (Marketing), were treated to a tour and lunch aboard the stunning MSC Orchestra during its recent visit to Melbourne, joining other travel agents from across the state.

After being welcomed aboard, they were given a lively presentation showcasing the destinations, ships and levels of experiences available throughout the MSC fleet. Afterwards they split into groups, and, together with a member of MSC staff, it was time for them to get walking as they toured every corner of this amazing vessel.

After all that exercise, they sat down to some exquisitely prepared Mediterranean cuisine in a three course lunch in the Villa Borghese Restaurant.

The quality and attention to detail was everywhere, from the towel animals to the subtle touches in all the décor. Coupled with the friendly service from the impeccably dressed crew, the experience had quite an impact on the dynamic duo.

“I never thought cruising would be for me. If this is what it’s like I will actually give it a try”, Kat said after getting a taste for the facilities and food aboard the MSC Orchestra.

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“Agreed, I could definitely get used to that sort of lifestyle. It’s obvious they hold themselves to a very high standard,” adds Brett.

What advice would they give to someone wanting to do an MSC Cruise?

“Unless it’s completely unnecessary, I’d definitely suggest booking one of the higher level experiences,” imparts Kat. “For all the extra inclusions you get, like your drinks, it is well worth the extra initial outlay – especially for the longer cruises.”

Sean Simmons Travel have been working closely with MSC in recent months to bring you the best in Mediterranean cruising and we are very excited to now be able to draw on our first-hand experience of what MSC have to offer.

Call and speak with Kat about arranging your MSC experience today

TURBULENCE MARCH 2015 | 19

HOT FARES HURRY! THESE WONT LAST LONG!

Malaysia Airlines Step into autumn sale See more of Europe with Malaysia Airlines great value fares. Fly with Malaysia Airlines and experience 5-Star service on board for a truly memorable journey. HURRY these prices are until 10 April FROM MELBOURNE

ECONOMY

BUSINESS

FROM MELBOURNE TO SOUTH ASIA SUB-CONTINENT

ECONOMY

BUSINESS

UNTIL 08 DEC 15

UNTIL 08 DEC 15

LOW SEASON 01MAR-31MAY / 01SEP-30NOV

HIGH SEASON 01JUL – 15AUG 15

UNTIL 08DEC 15

Istanbul

$1,537

$1,807

$5,783

KOCHI

$1,043

$3,705

Amsterdam

$1,548

$1,818

$5,794

CHENNAI

$1,057

$3,719

Paris

$1,589

$1,859

$5,896

MALE

$1,070

$3,732

Frankfurt

$1,633

$1,903

$5,879

COLOMBO

$1,070

$3,732

London

$1,743

$2,013

$6,137

MUMBAI

$1,071

$3,733

BANGALORE

$1,071

$3,733

KATHMANDU

$1,078

$3,740

DELHI

$1,118

$3,780

ECONOMY

BUSINESS

UNTIL 08 DEC 15

UNTIL 08 DEC 15

HONG KONG

$758

$3,291

BEIJING

$907

$3,439

SHANGHAI

$907

$3,439

GUANGZHOU

$907

$3,439

TAIPEI

$928

$3,460

TO EUROPE

FROM MELBOURNE

ECONOMY

BUSINESS

LOW SEASON 12 MAR – 26JUN 15 09 JUL – 16 SEP 15 01OCT – 08 DEC15

SHOULDER SEASON 27 JUN – 08 JUL 15 17 SEP – 30 SEP 15

UNTIL 08 DEC 15

KUALA LUMPUR

$764

$864

$3,237

KOTA KINABALU

$818

$908

$3,372

KUCHING

$818

$908

$3,372

SANDAKAN

$818

$908

$3,372

PENANG

$838

$938

$3,351

LANGKAWI

$838

$938

$3,351

TOKYO

$1,125

$3,477

JOHOR BAHRU

$838

$938

$3,351

SEOUL

$1,128

$3,480

OSAKA

$1,130

$3,480

TO MALAYSIA

FROM MELBOURNE

ECONOMY

BUSINESS

LOW SEASON 12 MAR – 26JUN 15 09 JUL – 16 SEP 15 01OCT – 08 DEC15

SHOULDER SEASON 27 JUN – 08 JUL 15 17 SEP – 30 SEP 15

UNTIL 08 DEC 15

MANILA

$845

$925

$3,154

PHUKET

$850

$930

$3,159

HO CHI MINH CITY

$858

$938

$3,166

BANGKOK

$858

$938

$3,167

SINGAPORE

$862

$942

$3,171

PHNOM PENH

$863

$943

$3,171

SIEM REAP

$863

$943

$3,171

HANOI

$865

$945

$3,173

TO SOUTH EAST ASIA

FROM MELBOURNE TO NORTH ASIA

*Terms & Conditions: All Offers: Please read this information carefully because additional charges may apply to some flights. Fares valid for sale until 10 Apr 2015. Fares are for Economy or Business Class return travel ex Melbourne per person & include taxes, fees & fuel surcharges, correct as at 12 Mar 2015. Prices subject to change and subject to seasonal surcharges. We reserve the right to alter or extend this offer without notice. Prices may fluctuate due to changes in currency exchange, fees & taxes. Fares are quoted in Australian Dollars. Conditions apply.

Your travel agent can advise all change fees/credit card fees. Limited seats available and may not be available on every day/flight throughout the travel period and subject to availability.

Scheduling is subject to change. Codeshare flights NOT permitted. Max stay applies. A mandatory stopover may be required at Kuala Lumpur International Airport for some connecting flights. Two voluntary stopovers are permitted in Kuala Lumpur. Additional stopovers will cost $150 per stopover, per person. All voluntary stopovers will incur additional taxes. Local taxes may also apply. Other costs associated with voluntary stopovers are also at passenger’s own expense. Other conditions apply. Economy Class: Where permitted by law, nil refund after ticket issuance except for unused government and airport taxes. Changes are permitted after ticket issuance with the collection of additional fees and applicable fare difference. Baggage allowance is 30 kilos maximum 2 pieces on a through flight. Business Class: Min stay applies.

Before departure cancellation fees apply. After departure and where permitted by law the refund if any will be reassessed at the applicable fare for the journey travelled, plus applicable cancellation fee will apply. Change fees apply. Baggage allowance is 40 kilos maximum 2 pieces on a through flight.

For all ENQUIRIES email enquiries@seanstravel.com.au 20 | TURBULENCE MARCH 2015

BEEN - So where have you Been?

GET bragging rights as the most travelled amongst your friends.

Proving once and for all that less is indeed more, Martin Johannesson and three friends developed a simple yet effective app that allows you to select the countries you have visited, shows them on a map and also turns them in to a percentage to display how much of the world you have seen.

“It shows you a percentage as opposed to just a number, since that hopefully makes you think about how big the world really is…” Martin told Sean Simmons Travel when we touched base with the developer.

Impress your friends with your worldliness by sharing your map to social media, email it or simply save it to your camera roll.

Martin said they were a bit confused by all the attention the app had gained, an app Martin dubbed a ‘hobby project’. “We also just love stats, I guess,” he added.

This app is definitely on the Sean Simmons Travel must have list.

Available on Android HERE Available on iTunes HERE

We want to see where you have Been. tag your travel map and you could win $500 worth of Virgin Australia flights by sharing.

IT’S EASY TO ENTER! 1. Simply download the BEEN app from the iOS or Google Play Stores.

2. J oin Sean Simmons Travel on Facebook, Twitter or Instagram.

3. Share your travel map and add the tag #myseanstravel to the description.

4. Challenge a friend to do the same.

Terms and conditions: The draw will take place on May 9 and results published in the May edition of Turbulence Magazine and announced on social media. The Prize is a $500 Sean Simmons Travel Voucher redeemable for Virgin Australia international flights.

The judge’s decision is final and no correspondence will be entered in to. By entering this contest you give permission for Sean Simmons Travel to publish your entry in whole or in part for promotional purposes.

WIN

$500 of Virgin Australia FLIGHTS

Our staff had a great time comparing where they have Been. Here are a few of the results.

Sean has visited 37% of all the countries in the world.

Andrea has visited 27% all the countries in the world.

Kat has visited 20% of all the countries in the world.

TURBULENCE MARCH 2015 | 21

A Ray of Hope for the Future

Part two of A special report on the Sunrise children’s villages - Supporting orphaned, abandoned, vulnerable and disadvantaged Cambodian children.

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Due to immense poverty, many Cambodian children are unable to attend school on a regular basis as they are needed at home to care for their younger siblings and family members while their parents work.

In August 2104, Sunrise launched the region’s first community-based Khmer Pre-School. Located within the grounds of Sunrise, Phnom Penh, the PreSchool gives 50 children from neighbouring villages access to a quality early childhood education, delivered by professionally trained teachers – completely free of charge.

Providing a Pre-School service for younger children then allows their older siblings and family members to attend primary and secondary school – ensuring all children receive a holistic learning experience and have the opportunity to reach their educational milestones.

Each morning the Sunrise mini bus travels around the neighbouring villages and collects the children from a central meeting point and drops them off at the PreSchool.

For the next four hours, the Pre-School students complete a series of exercises and activities geared towards improving their literacy, numeracy and oral language skills, while also equipping them with important social skills and traditional values such as manners and respect for others.

Sunrise Pre-School teacher Prum Ratha has been

educating young children for the past 10 years.

Since the Sunrise PreSchool opened eight months ago, Prum Ratha said the students’ general knowledge, behaviour and social skills had improved greatly.

She said giving children the opportunity to attend Pre-School and develop an understanding of what school is like and how to behave and respond in a classroom environment from a young age, provided them with a foundation for learning that would help them reach their full potential as they transitioned in to primary and secondary school.

“When the children have the foundation, when they study in grade one, grade two, grade three, is much better because they know more and they have attended class,” Prum Ratha said. “Our students are smart and very good.”

Meet Phoek Sreyteav (pictured left) Phoek Sreyteav hopes her son Thron Channdeth will become a doctor.

For the mother-of-two who does not know how to write her name and was forced to drop out of school when she was just 9-years-old to help with the housekeeping, her dream for her son comes one step closer to reality each day that she sees him board the bus to the Sunrise PreSchool.

Sean Simmons Travel is proud to support Sunrise Children’s Click HERE to offer your support.

“I studied until grade six, but my letter is not

TURBULENCE MARCH 2015 | 23

“ When a child has a chance to study here, they are very lucky, more lucky than student who study at another school.”

24 | TURBULENCE March 2015

good because I do not understand much about the letter,” Phoek Sreyteav said. “I want Channdeth to study until year 12 or university.

I want my son to be a doctor.”

Since starting Pre-School, Phoek Sreyteav said Channdeth is constantly singing and dancing, reciting the lessons his teacher taught him that day.

“He very enjoy,” she said.

“He is smarter then and he is faster then.

“When he comes back from school he shows more respect for the parent.”

After marrying and starting a family, Phoek Sreyteav began work in a garment factory where she can earn as little as $45 a month.

She said she is grateful her son is able to attend a quality pre-school, without charge.

“Sunrise is more high quality then outside,” she said. “It also has the playground, it has many activity there. If Channdeth stay here (at home), he doesn’t study, he just walks around and plays with another child.”

Meet Choeum Keang [Pictured left with her husband] One of the greatest improvements Choeum Keang has noticed in her granddaughter Vanny Chenda since she started attending Sunrise PreSchool is her increased social confidence and level of manners.

When friends and family come over to visit, fouryear-old Vanny Chenda is now quick to start having a chat with them or to sing some of the songs she has learnt at Pre-School.

“Everybody that come visit, she talks about the Pre-School and Sunrise,” Choeum Keang said.

Choeum Keang and her husband have lived less than two kilometres from Sunrise for the past 30 years. They are the primary care givers for their granddaughter.

Choeum Keang’s husband was serving in the army in the early 80s when he lost both his legs in a bomb explosion. After marrying in 1989, the Choeums began their own fishing business. Each morning Choeum Keang and her husband travel down to the river to catch fish before taking them to the market to sell on his bicycle which is equipped with special hand-pedals.

Choeum Keang said she is thankful her granddaughter has had the opportunity to study at the Sunrise PreSchool. She hopes Vanny

Chenda will continue to build upon the foundation of her early education and will one day finish high school and get a good job.

“When a child has a chance to study here, they are very lucky, more lucky than student who study at another school. She is very lucky to send a child to study here,” Choeum Keang said.

Geraldine Cox, founder of the Sunrise Children’s Villages and ‘big mum’ to all the Sunrise children, is turning 70 this year. The staff at Sunrise are working tirelessly to bring 200 new sponsors on board before Geraldine’s big day in June.

We’re told the campaign has been very well received so far and has generated strong interest online. They are still a ways off their goal yet though – so the more help we can give them the better.

SEAN SIMMONS TRAVEL ENCOURAGES YOU TO OFFER YOUR SUPPORT

BY CLICKING HERE AND REGISTERING YOUR INTEREST IN BECOMING A SPONSOR. TURBULENCE MARCH 2015 | 25

Cathay Pacific

PREMIUM ECONOMY

In an economic climate where people want more for less, we have seen significant changes in travel behaviour.

Many airlines have listened and risen to meet the desires of a new class of traveller. This particular traveller wants the benefits of creature comforts but is also discerning on how they spend their hard-earned money and may balk at the hefty price tag that can be attached to a full business class fare.

Enter, Premium Economy.

Touted as ‘economy plus’ or ‘business-lite’, depending on the offering, Premium Economy sits comfortably between the two, filling a niche that is slowly but surely growing in popularity, particularly among business and upmarket leisure travellers.

Premium Economy is not a new concept. EVA Air was the first to introduce a Premium Economy Class back in the early 90s. Move forward almost 25 years later and the term has still not been standardised, not

all airlines have it as an option and offerings vary wildly between carriers and aircraft for those that do.

What can you expect?

Generally, you can expect slightly wider seats and more legroom. This is probably the only standard extra, however the amount of legroom on offer is definitely not standard.

Where you get 31-34” of legroom (on average) in economy, that may increase to anywhere between 34” and 41” in premium economy. Turkish Airlines offer a whopping

For all ENQUIRIES email enquiries@seanstravel.com.au 26 | TURBULENCE MARCH 2015

46” in their ‘Comfort Class’ cabin.

Premium economy is now, more often than not, in its own cabin with dedicated attendants.

Other extras may include priority boarding, enhanced entertainment, improved menu and additional amenities.

Here, we take a quick look at just a sample of what’s on offer:

VIRGIN AUSTRALIA International short haul passengers will enjoy a slightly larger seat, all inclusive food and beverages package, wireless in-flight entertainment, priority check-in and increased baggage allowance.

In addition, International long haul passengers

Virgin

have an even larger seat (19.5” wide and 6” more legroom than economy), an amenities bag including REN cosmetics, a plush blanket and pillow to make your journey more comfortable and further enhanced menu and entertainment options.

With some exceptions, premium economy guests are able to enjoy either Air New Zealand Koru or Virgin Australia lounge access when travelling on VA Trans-Tasman services.

At this time, lounge access is not available at international airports for premium economy guests travelling on long haul international services.

CATHAY PACIFIC Priority check in and boarding, a slightly larger, more ergonomic seat, additional legroom and an increased baggage allowance are some of the features of the Cathay Pacific premium economy offering.

If you are travelling longhaul, additional benefits include a welcome drink and hot towel, enhanced

Air New Zealand Spaceseat

entrées, and complementary bottled Qantas water. An environmentally friendly amenities pack is also included, featuring socks, eyeshade, earplugs, toothbrush and toothpaste.

QANTAS The Marc Newson designed seats in premium economy are wider, ergonomic and with additional elbow room on the centre console (so less fighting over arm space with the stranger beside you!). You can also stretch out with some extra legroom.

A complimentary sparkling wine or beverage will welcome you aboard and you will enjoy a Neil Perry inspired menu on Marc Newson-designed tableware. Enjoy snacks and drinks throughout the flight as part of their continuous service and self-serve bars available on the A380 and refurbished B747. On select flights, you can also pre-order from Qantas’ International Premium Economy menu – inspired by Rockpool.

Air New Zealand A complimentary comfort kit contains all the essentials, including eyeshade, toothpaste and toothbrush.

AIR NEW ZEALAND By many accounts, Air New Zealand lead the way in premium economy. They offer a range of premium economy ‘experiences’ which vary depending on the aircraft.

The experiences have everything you want from a premium economy cabin, heaps more room, enhanced menu, priority boarding and enhanced entertainment options.

However their piece de resistance has to be their Spaceseat™. Available on their 777-300 aircraft, the Spaceseat is truly a revolution in the premium economy stakes. It is closer to business class

than it is to economy. It allows for the ultimate experience of personal space, as the design means the person in front of you will not intrude on your space. The seats that run through the centre of the cabin have been designed with couples in mind. You can relax together or share a meal by turning to face each other, while those on the sides are more suited to those who need some privacy to work or rest.

As premium SEAN SIMMONS economy offerings vary from airline to aircraft, always check with your Sean Simmons Travel Expert exactly what you are getting when you book.

TIP

Next time you’re travelling internationally, speak to your Sean Simmons Travel expert about premium economy and experience a touch of luxury - without the luxury price.

TURBULENCE MARCH 2015 | 27

FLIGHT DECK

Travel information & Industry News Costa Concordia Skipper Gets 16 Years Jail

Schettino’s lawyer, Domenico Pepe, confirmed his client would appeal.

An Italian court has sentenced Costa Concordia captain Francesco Schettino to 16 years and one month in prison for causing the 2012 cruise ship disaster that claimed 32 lives.

“The fact that the judges almost halved the sentence sought by the prosecution has restored a bit of honour to him,” Pepe said outside court on Wednesday.

Schettino, 54, was sentenced at the end of a 19-month trial, three years after the giant liner struck rocks off the Tuscan island of Giglio.

The conviction of the man dubbed “Captain Coward” by the media and “an idiot” by prosecutors is subject to appeal and Schettino will remain free for the time being.

The disgraced skipper, who had earlier tearfully appealed to the court for mercy, was convicted of manslaughter, causing a shipwreck, and abandoning his ship with passengers and crew still on board.

On top of the prison term, he was banned from public office for life and from working as a ship’s captain for five years.

His sentence was significantly lower than the maximum 26 years and three months prosecutors had called for.

Despite that, the prosecutors declared themselves “completely satisfied” with the verdict.

Adelaide Wins DreamtimE Adelaide will host dreamtime 2015, strengthening its place as a leading business events destination in Australia.

Tourism Australia’s managing director, John O’Sullivan made the announcement ahead of start of Business Events week in Melbourne, and alongside 28 | TURBULENCE MARCH 2015

Schettino was accused during the trial of recklessly steering the giant cruise ship on to the rocks with more than 4000 people on board, negligently delaying an order to abandon ship, and then leaving the ship himself in a cowardly and unprofessional manner.

In his defence, Schettino had argued that his crew was to blame for the collision, that the delayed evacuation might have saved lives, and insisted he fell off the tilting boat rather than fleeing in fear.

Schettino had also claimed he was being made the sole scapegoat for the disaster and had been the victim of a media witch-hunt.

“I have spent the last three years in a media meat grinder,” he said.

Schettino’s lawyers had sought throughout the trial to demonstrate that he could not be only person responsible for the deaths that occurred, given the multiple contributory factors.

the AIME exhibition that started 24th February.

O’Sullivan said the TA trademarketing event was integral to its broader industry targets to grow its events sector to become a $16 billion industry by 2020.

“Dreamtime is Australia’s largest business events

They argued a poorly-trained crew was responsible for setting the ship on its fatal course and that the practice of passing close to shorelines to entertain passengers was effectively company policy.

Charts on board were not accurate and, crucially, the Indonesian helmsman, Jacob Rusli Bin, was unable to understand an order from Schettino to change course just before the collision, the defence contended.

Costa Crociere, the company that owned the ship, sidestepped potential criminal charges in 2013 by agreeing to pay a 1 million-euro ($A1.47 million) fine.

Survivors of the disaster who had rejected Costa’s initial compensation offer and had become civil parties in the Schettino case were awarded damages of 30,000 euros. Among those who will receive the payout is Domnica Cemortan, the blonde Moldovan dancer Schettino was entertaining over dinner just before the ship hit the rocks.

Five Costa employees including the helmsman and crisis co-ordinator were sentenced to up to two years and 10 months each in plea bargains concluded early in the investigation.

showcase, which allows us to connect with qualified buyers from key markets. We believe Adelaide and South Australia provide the perfect gateway for our key international buyers to experience a fantastic array of experiences and destinations on offer in Australia – and it’s an ideal time for the city to showcase

its new developments,” O’Sullivan said.

Dreamtime will be held between 6-12 December and will bring more than 100 of the world’s top level travel buyers including agents, incentives houses and companies that book incentive programs and events to Australia for a five day experience.

‘Reminds me of my safari in Africa. Somebody forgot the corkscrew and for several days we had to live on nothing but food and water.”

WC Fields

Qantas Revamps with Apple IPads

to Australian Business Traveller.

Qantas has taken apple to new heights, offering the iPad mini as inflight entertainment for passengers.

The tablets will be used onboard eight domestic A330-200 jets, which mainly fly the east-west transcontinental trek between Sydney, Melbourne and Perth, and currently lack any inflight video screens.

Acting as a new alternative to traditional inflight entertainment systems, the revamped Airbus A330 jets are being used in all 243 economy seats, according

Business class travellers also receive an extra entertainment treat on

these flights, getting their own dedicated 16-inch HD touchscreens, according to AUSBT. Qantas will have everything from movies, TV shows, and music beamed to a customised app on the Minis, via inflight WiFi over the airline’s Q Streaming network, which shares the same range of content with economy as business.

Qantas will also issue newdesign headsets in economy that swaps the old foam pads for flexible silicone earpads that improve noise reduction, according to AUSBT. Economy seats have also been fitted with two USB ports, writes AUSBT, one for passenger’s own tech, while the other is used to keep the iPad’s battery high.

MSC CRUISES CANCELS ALL REMAINING SUMMER 2015 CALLS IN TUNISIA Four ships will begin to sail amended itineraries with immediate effect 20 March 2015 – In the wake of Wednesday’s (18 March) terror attack at the Bardo National Museum, in Tunis, MSC Cruises has decided to suspend all remaining Tunisian calls in the 2015 summer programme in the interests of guest and crewmember safety.

Itineraries affected by the change will impact four of MSC Cruises’ 12 ships as follows: • MSC Splendida will call at Valletta, in Malta • MSC Fantasia will call at Palma de Mallorca, Mallorca • MSC Preziosa will call at Cagliari, in Sardinia • MSC Divina will call at Valletta a day earlier and head directly to Corfu, Greece Tunis has long featured on MSC Cruises itineraries, and the city’s extensive range of cultural offerings have proved very popular with visitors.

MSC Cruises Executive Chairman Pierfrancesco Vago said: “Sadly, the murderous actions of the people behind this devastating attack will have far-reaching and profoundly damaging effects on democratic Tunisia and its faltering economy. Tunisia can little afford to be considered a no-go zone at this time, but regrettably that is how tourists will now see it.”

The safety and security of guests and crewmembers is MSC Cruises’ number one priority at all times, and the events that

took place this week preclude the possibility of MSC Cruises calling in Tunisia for the foreseeable future.

MSC Cruises remains in continuous contact with relevant government ministries and international bodies, and does not consider additional itinerary changes to be necessary at this time.

Mr Vago added: “Tunis is a key destination for MSC Cruises, and we hope to be able to restore it to itineraries in due course. But until we receive the necessary reassurances that the security situation has returned to normal, we have to take our guests to alternative Mediterranean destinations.”

He concluded: “I want to personally thank the Tunisian authorities for the way they have addressed this exceptionally challenging situation, and for enabling us to implement our own response plan effectively.

TURBULENCE MARCH 2015 | 29

New Arts Funding a Boon for Cultural Tourism The Baird government is backing Sydney’s cultural infrastructure with new major investments.

Strengthening Sydney’s rep as a hub for the arts, the Premier and Deputy Premier have confirmed that $202 million will be spent on the renewal of the Sydney Opera House, as well as a further $139 million to go on Walsh Bay Arts Precinct.

Tourism & Transport Forum (TTF) chief executive Margy Osmond said this is great news for Sydney.

“The arts have been crying out for investment and this money will go a long way toward making Sydney a more attractive, more

Qantas and Singapore Airlines Crowned Top Airlines It was all about the highflying kangaroo last night at the annual Roy Morgan customer satisfaction awards.

Qantas took out both domestic categories, proving Australia’s longestrunning airline has still got what it takes to satisfy customers.

And while the national carrier scored both the Domestic Airline of the Year and the Domestic Business Airline of the Year, old favourite Singapore Airlines struck gold for its third 30 | TURBULENCE MARCH 2015

competitive destination not just within Australia, but across Asia.”

“TTF has long advocated for increased arts funding and especially for the need to improve existing facilities at the Sydney Opera House. The Sydney Opera House is arguably one of the most famous buildings in Australia and is at the top of every visitor’s ‘must see’ list, yet it is in dire need of investment. The projects outlined as part of this renewal will make a marked difference to the experience of visiting our most prized cultural icon.

“Similarly, the funding for the Walsh Bay Arts Precinct will allow further investment in what is an increasingly popular destination in Sydney.

consecutive year with the International Airline of the Year Award.

“By winning the Domestic Airline of the Year for the second consecutive year, Qantas has shown the country that it’s back on top and doing what it does best: making air travel enjoyable for its customers,” Roy Morgan Research’s CEO Michele Levine said.

“Singapore Airlines’ third International Airline of the Year Award begs the question: can this airline do any wrong?” she added.

“If only all international air travel was so pleasant.”

Anchored by the Sydney Theatre Company, the Walsh Bays Arts Precinct will become an internationally renowned cultural hub.”

Osmond said the announcement shows the benefits of asset recycling, offering a once in a generation opportunity to invest in infrastructure across the state – from cultural infrastructure, to public transport, roads, schools and hospitals.

“I congratulate the Baird government’s ongoing commitment to the cultural development of Sydney.

This announcement comes off the back of a $123 million funding boost for tourism,” Osmond said.

TTF will release a comprehensive agenda for tourism in NSW soon.

The award was announced 18th February in Melbourne, after the airline was recognised as Best International Airline for customer satisfaction for a total of 11 months out of the year.

Singapore’s senior manager for marketing and alliances Australia, Dale Woodhouse, accepted the award on behalf of the airline, saying it was a testament to the value and service customers receive on board.

“The ongoing commitment from our staff to ensure we deliver only the best each time we fly is something we always remain proud of,” he said.

IMPORTANT VIRGIN AUSTRALIA NEWS Since February 19th, changes to Virgin Australia’s booking platform now prevents any changes being made to an itinerary if you have checked in already, either online or at the airport Voluntary Changes on day of departure or after check-in On the day of departure or after check-in, if fare rules permit and you need to change your flight, the below procedure applies.

• We are required to contact the Virgin Contact centre to have you “un-checkedin” before we can do anything. And wait times can be long.

• Once you are unchecked, we can amend the booking, reissue the E Tickets and finalise the arrangements • We strongly recommend that, if you are on a day return, DO NOT check in for the return leg if there is any chance you will be early, or, late!! Please use your PDA to check in closer to departure when you KNOW you will make the flight.

New destination in China for Virgin Australia Virgin Australia has also announced an expansion of its codeshare network in China. As part of its codeshare alliance with Silkair (subsidiary of Singapore Airlines), Virgin Australia will be

adding Hangzhou to its route network.

The introduction of this codeshare service brings the airline’s number of codeshare destinations in China to 11, offering travellers a greater number of connections between Virgin Australia and codeshare partners Singapore Airlines and Silkair.

EMIRATES SKYROCKETS TO number 196 in the top 200 worldwide brands

Silkair operates four return services per week on the Singapore – Hangzhou route, using new, two-class Boeing 737800 aircraft. Convenient connections are possible to and from multiple Virgin Australia cities across Australia and New Zealand via Singapore.

Emirates has broken into the top 200 of the world’s biggest brands for the first time.

are the ones who live, breathe and deliver the Emirates brand every day in the work they do. The strength of the Emirates brand also underscores the positive impact that we are making on our industry, and we will continue to work hard and invest in our brand.

According to the 2015 Brand Finance Global 500 report released this week, Emirates’ years of hard work, which left it in the Top 500 for four consecutive years, had finally paid off.

“Our aim is to become one of the world’s leading lifestyle brands, and to make the Emirates name synonymous with aspirational travel and experiences.”

Now sitting at #196 – a leap of 38 spots in just 12 months – the airline attributes its success to a strong commitment to product and service excellence, along with investments in its brand.

Brand Finance CEO David Haigh commented on the accolade, saying Emirates remains the flag carrier for the entire Middle East.

Emirates’ estimated brand value has grown more than 21% from US $5.48 billion to US $6.6 billion. The airline also retains its long standing position as the most valuable brand in the Middle East, and the most valuable airline brand.

“Emirates is a global company serving a global audience, and as we grow our business we have to also grow our brand,” Emirates Airline’s president Sir Tim Clark said.

“Our brand strategy does not only involve marketing and sponsorships, but everything we do including product innovation and service delivery. For us, our customers are the ultimate judges and jury.

“Being named the most valuable airline brand in the world is great recognition for each and every one of our staff, as they

VIRGIN ATLANTIC HONOURS 17 YEAR OLD FREE TICKET PROMISE In a customer service coup, it was recently reported that Virgin Atlantic have honoured a free ticket letter that was issued 17 years ago.

After a plane fault in 1996, Virgin issued the unidentified passenger with £200 worth of vouchers and a letter offering a free ticket ‘at any time’.

“Over the years, with children arriving, we didn’t take any long-haul flights”,

“Its $6.6 billion brand value makes it both the region’s most valuable brand and the world’s most valuable airline.

Its extensive sports sponsorship and global route network make it recognised the world over. However it is Emirates’ exceptional service and reliability that truly underpin the brand,” Haigh said.

In 2014, Emirates marked a record launch of 10 new A380 routes, bringing the network to over 145 passenger and cargo destinations, and spanning six continents.

In 2015, the airline will operate an average of 3,500 flights per week, increasing the number of city-pair combinations that the airline offers, and growing its fleet to over 230 aircrafts to service these offerings.

wrote the anonymous passenger in a letter published on The Guardian website.

“Last year I wanted to accompany my parents to India and saw that Virgin flew to Mumbai. I found the letter and rang Virgin on the off-chance they would still honour it.”

The letter continued. “Astonishingly, they said that, as it was such a long time ago, the best they could do was offer 400 towards a flight. I managed

to get a return economy flight for 468 – making the total cost just 68.”

But that wasn’t all. “My parents were on a separate booking and arranged for us to sit together. Pretty brilliant all round.”

We agree, this is pretty brilliant.

Customer service of this calibre ought to be applauded whenever and wherever it happens.

TURBULENCE MARCH 2015 | 31

SEAN’s

TRAVEL TIPS DON’T BE THE DOPE ON THE SLOPE – HERE IS YOUR GUIDE TO BEING A SAFE AND COURTEOUS SKIER THIS SEASON

32 | TURBULENCE MARCH 2015

Skiing can be a fastpaced, adrenalin-fuelled adventure and plenty of fun for everyone no matter what your skill level. It can also be dangerous if people aren’t careful.

Our research shows that experienced skiers have a list of pet peeves as long as the Sarenne*. In order to avoid having people ‘piste off’ with you, we have condensed it together with this simple, mostly common sense guide to ensure you, and those around you, have a fantastic time.

If you’re a beginner or haven’t skied in a while, invest in a lesson

Relying on pointers from your friends or watching a few YouTube videos is no substitute for the knowledge you will receive from a professional ski instructor. New skiers are strongly encouraged to take a few lessons. Likewise, if you haven’t skied for a few seasons and you’re feeling a little rusty, there is no harm or embarrassment to be found in working out the kinks by getting a refresher.

It will set you off on the right foot and make you a much happier and safer skier. Plus, your friends will regret snickering at you once they’re eating your powder.

Challenge yourself, but play within your skill set

Don’t make a jump from blue runs to black diamond runs simply to impress your friends. Not only are you putting yourself and other skiers at risk, the only impressive thing is going to

be how epically you yard sale. For those who don’t know what a yard sale is, it’s when you stack it so badly your skis, poles, hats and gloves end up all over the slope. (If you’re still confused, it kind of looks like the photo to the right.)

Don’t fly past accidents - help out your fellow skiers If you see someone else having their own yard sale, stop to help. Not only are you being a Good Samaritan, you are helping keep the run clear of hurdles and therefore keeping everyone safe. By helping others, you’ll also be able to continue your run with that warm fuzzy feeling that only comes from doing good deeds.

Stay off closed runs

Runs are generally closed for a reason, be it for maintenance, hazards or other reasons. Not only does disregarding closures make you look more tool than cool, it may also cost you your season pass.

Spatial awareness is your, and your fellow skiers’, best friend

While it may have been many moons ago, every skier was once a beginner.

Make sure you are aware of your surroundings, especially if you wish to avoid crashing into that group and their instructor.

If you see someone who is clearly trying and struggling, give them plenty of room. Remember the things that made you feel nervous or uncomfortable when you first started?

Source: Gear Market

Avoid doing those things.

Another spatial awareness tip is when you are carrying your skis over your shoulder – always keep the tails up and tips down.

Anyone who has been whacked in the face with a set of skis will definitely understand why.

Queuing and gondola etiquette 101

When going to popular ski destinations, packing a healthy amount of patience is essential. You will need to spend some time in queues and cutting in lines is extremely frowned upon. Smoking is also a huge no-no, both in the line or on the chairlift.

No-one wants to breathe second hand smoke, and throwing that butt (or any rubbish, for that matter) in to a pristine snowfield is pretty shameful. When in a gondola or on the chairlift, keep conversation fun but polite – no loud, overly personal or crass conversation.

Don’t drink and ski

While it might seem like fun at the time, even being a little bit tipsy can affect your reaction time and puts you and other skiers at risk of serious harm. Enjoy your fun on the slopes and later you can don your post-ski finery and relax with your friends a few drinks at the après bar.

Have an awesome time!

Be safe, respectful and aware and you are guaranteed a great time on the slopes. *The Sarenne in Alpe d’Huez is the world’s longest on-piste ski run

TURBULENCE MARCH 2015 | 33

Sean simmons travel

EXCLUSIVE

QUEST KING WILLIAM SOUTH, ADELAIDE

34 | TURBULENCE MARCH 2015

THESE GREAT DEALS ARE STILL AVAILABLE!

LANGHAM SYDNEY

Australian Wine Tour Company

Book a night at Sydney’s most exclusive address and stay before 31 March 2015 and you will receive an upgrade on your VIP signature in room amenity when you check in.

Every couple who books a Yarra Valley Wine Experience through Sean Simmons Travel will receive a free wine cooler bag valued at $18.00*

Available for Turbulence subscribers only. Bookings must be made through Sean Simmons Travel. Valid for stays before 31 March 2015 only.

*One cooler bag per 2 person booking. Valid until 30 June 2015.

Quest King William South

Crowne Plaza, Adelaide

Book a studio room at Quest King William South and enjoy a complimentary upgrade to a one-bedroom apartment! Valid on stays booked through Sean Simmons

Turbulence subscribers will receive a welcome bottle of wine when they book and stay at Crowne Plaza between now and 30 June 2015.

Travel until 30 June 2015. Terms and conditions: Upgrade is subject to room availability at time of check-in. Blackout dates may apply. Valid for stays until 30 June 2015. Stay must be booked through Sean Simmons Travel. Credit card and booking fees may apply.

Simply let your Sean Simmons Travel expert know you are a subscriber when you make your booking.

TURBULENCE MARCH 2015 | 35

To the POINT

Loyalty program news and updates

New Retailers Open Doors at Qantas Online Mall Qantas has added four department stores, seven fashion retailers and two electronic outfits to its Online Mall, giving Frequent Flyers even more opportunities to boost their points balance while they shop.

Leading brands coming online during February include Saks Fifth Avenue, Marks & Spencer, Bloomingdales, Bonds, SABA, Samsung and Appliances Online.

The Qantas Online Mall, accessed HERE offers Frequent Flyer members the chance to earn Qantas Points while shopping online with 29 wellknown retailers.

Frequent Flyer members can earn up to five points for every dollar spent with our new Online Mall partners, which are a mix of Australian and international brands.

Qantas got a unique offering - overseas brands including America’s J Crew and Macy’s, and the UK’s Selfridges because these are brands that don’t have a physical retail presence in Australia.

New partners and earn rates:

Existing retailers and earn rates:

Saks Fifth Avenue 5 points per $1 spent Marks & Spencer 5 points per $1 spent Bonds 5 points per $1 spent SABA 4 points per $1 spent SportsCraft 4 points per $1 spent Bloomingdales 4 points per $1 spent Samsung 3 points per $1 spent The Outnet 3 points per $1 spent Kogan 2 points per $1 spent Seed 2 points per $1 spent Appliances Online 2 points per $1 spent J.Crew 3 points per $1 spent Seafolly 3 points per $1 spent

David Jones 5 points per $1 spent Apple 2 points per $1 spent eBay 2 points per $1 spent Net-A-Porter 4 points per $1 spent Macy’s 4 points per $1 spent Selfridges 3 points per $1 spent Williams-Sonoma 4 points per $1 spent Booktopia 4 points per $1 spent West-Elm 4 points per $1 spent The Iconic 4 points per $1 spent Bobbi Brown 4 points per $1 spent iTunes 3 points per $1 spent Mr Porter 4 points per $1 spent

36 | TURBULENCE MARCH 2015

The introduction of Bonds sees two iconic Australian brands working together.

Bonds Digital Marketing Manager Ryan Wilson said: “Online continues to be an important channel for us and we’re very confident our presence in the Online Mall will help strengthen our brand.”

The access point to the Online Mall HERE is also a site designed to help Frequent Flyers understand how they can maximise their points earn and get the most out of their membership.

Neiman Marcus 5 points per $1 spent Pottery Barn 4 points per $1 spent Pottery Barn Kids 4 points per $1 spent

“I think a major element of jetlag is psychological.

Nobody ever tells me what time it is at home.”

Sir David Attenborough

Enhanced Travel Benefit with Delta Air Lines Velocity is pleased to announce that from 1 March 2015 Platinum, Gold and Silver members can enjoy complimentary upgrades to Delta Air Lines new Delta Comfort. Delta Air Lines has replaced their current Economy Comfort product with the

new Delta Comfort which is a new class of comfort with upgraded amenities like dedicated overhead space, complimentary beer, wine and spirits, premium snacks on longer flights, complimentary premium entertainment with Delta Studio and of course, extra legroom and seats in the front of the cabin.

Subject to availability,

Velocity Platinum can request an upgrade on selected Delta Air Lines operated fights 72 hours prior to departure.

Velocity Gold and Silver members can request an upgrade within 24 hours of departure. This benefit is in addition to Priority Check In, Screening, Boarding and Priority Baggage as well as recently announced

additional baggage allowance.

Please visit DELTA AIR LINES to request an upgrade to Delta Comfort+ or to find out more and terms and conditions.

Members can also request Delta Comfort upgrades through the Delta Air Lines RESERVATION CENTRE or a Delta Air Lines’ airport check-in kiosk.

TOP UP YOUR VELOCITY POINTS AND FLY HIGHER Turn Your Existing Reward Points in to Velocity Points and reach your next reward sooner Want to top up your Frequent Flyer Points balance and reward yourself? Velocity Frequent Flyer gives you you the choice and flexibility to transfer Points between your family members and reward points from credit or charge card or hotel programs to your Velocity Frequent Flyer Account. Plus, as a frequent flyer program first, you have the ability to convert Points and Miles between Velocity Frequent Flyer and Singapore Airlines’ KrisFlyer program.

EARN 5000 KRISFLYER MILES JUST FOR JOINING THE PROGRAM Join the KrisFlyer program before the end of March and you can immediately earn 5000 KrisFlyer miles.

As the program is only open to Australian residents, Singapore Air has tightened its application process, so to earn this extraordinary benefit you will need to send an email to AUKrisFlyerPromo@ krisflyer-singaporeair.com. sg after signup, ensuring you include a local contact telephone number in Australia.

You can sign up for a KrisFlyer membership by clicking here.

If you don’t think you’ll use Singapore Air or earn much benefit from the KrisFlyer program, it may still be worth signing up – as those KrisFlyer miles can be transferred in to Velocity points, at an exchange rate of 1.35:1.

This means, just by signing up to KrisFlyer – you could have 5000 KrisFlyer miles, or 3,704 Velocity points after you have transferred them.

Whichever way you look at it, it’s a win-win.

Imagine what you could put those points towards.

Frequent Flyer Points Transfers - Airlines If you are a member of the KrisFlyer program, you can set up a link between your Velocity Account and KrisFlyer Accounts and convert Points and Miles between both programs. A minimum of 5,000 Points per conversion applies.

Frequent Flyer Points Transfers - Credit Cards If you have an eligible credit or charge card, you can transfer points to your Velocity Account.

Frequent Flyer Points Transfers - Hotels You can transfer your existing hotel reward program points with selected hotel partners, including Hilton HHonorsTM and Starwood Preferred Guest, to your Velocity Account.

Frequent Flyer Points Transfers - Family You can transfer Points from your Account to the Account of an eligible family member, who is also a frequent flyer member of Velocity, up to four times per Membership Year. Each transfer must be for between 5,000 and 100,000 Points.

FOR FULL DETAILS AND TERMS AND CONDITIONS, PLEASE CLICK HERE TURBULENCE MARCH 2015 | 37

The Coffee Loft offers handcrafted beverages and freshly baked pastries

PRESENTS

The Coffee Loft offers handcrafted beverages and freshly baked pastries

The Ultimate Guide to Cathay Pacific Lounges You can also choose to enjoy Cathay Pacific’s exclusive Solus Chair, designed in in Hong International Airport collaboration with Foster + Partners andKong handcrafted by luxury furniture manufacturer

Poltrona Frau. The simple “C” shape with built-in seat and desk is built withwith flexibility in flexibility in mind and Cathay Pacific Airways is Passengers can refresh mind and balances the desire forKong’s privacy without becoming Hong flag carrier themselves claustrophobic. in one of balances the desire for and one of the world’s leading airlines. With so many passengers traveling through Hong Kong, it is not uncommon to have some spare time to visit one of their many retreats at the airport. This guide is meant to provide a glimpse into Cathay Pacific’s six lounges in Hong Kong.

The Wing The Wing is Cathay Pacific’s flagship lounge, having recently completed renovations after originally opening in 1998. The Wing stands apart as one of the world’s best airport lounges, with excellent views, open ceilings, and a minimalist design aesthetic.

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24 shower suites lined with Travertine stone and bamboo wood before enjoying Asian and Western cuisines at the buffet. Head upstairs to the balcony to try The Noodle Bar or socialize at The Long Bar. Following renovations, a Coffee Loft provides handcrafted beverages and pastries baked fresh on the premises.

You can also choose to enjoy Cathay Pacific’s exclusive Solus Chair, designed in collaboration with Foster + Partners and handcrafted by luxury furniture manufacturer Poltrona Frau. The simple “C” shape with built-in seat and desk is built

privacy without becoming claustrophobic.

Traveling up front? First class guests are received with a welcome drink at the Champagne Bar. For a true dining experience, The Haven provides an à la carte menu – including suggested wine pairings – and several buffet selections.

First Class passengers can choose to unwind in a private Cabana. The five Cabanas each offer a shower, full-sized bath, and daybed. Afterward, visit The Reading Room for a variety of international publications or The IT Zone for access to personal computers and printers.

First Class passengers can choose to unwind in a private Cabana

The Wing’s First Class lounge welcomes guests at The Champagne Bar The Wing’s First Class lounge welcomes guests at The Champagne Bar

First Class passengers can choose to unwind in a private Cabana

Hours: 5:30 AM until last departure

Be sure to check out the waterscapes by Hours: Location: Gates 1-4,5:30 LevelsAM 6 (Business Class) and abstract 7 (First Class), South Concourse specialist photographer until last departure Entrance Requirements: First and Business Class customers; Silver, Gold, and William Furniss.

Diamond members of TheGates Marco Polo Club; Sapphire and Emerald members of the Location: oneworld alliance.

The Bridge is divided 1-4, Levels 6 into two wings, each (Business Class) and The Bridge extending from a central 7 (First Class), South In Cathay Pacific’s newest lounge, The Bridge, multiple zones create a residential reception area with its space Concourse with all the comforts of home. Natural lighting, wood floors, and accents of oak and own impressive wall of brass enhance this artistic atmosphere. Charlotte Mayer's bronze statues greet Entrance glass.

North customers at the entrance, while display cabinets areVenetian curated with books The and artifacts.

Requirements: Be sure to check out the abstractFirst waterscapes by specialist photographer William Wing features a Long Bar Furniss. and Business Class and The Bakery, which customers; Silver, Gold, provides freshly baked and Diamond members bread, pizzas, sandwiches, of The Marco Polo and pastries. In the other Club; Sapphire and direction, the South Wing Emerald members of offers a dedicated IT Zone, the oneworld alliance. a buffet option at The Bistro, and freshly baked pastries at The Coffee Loft.

The Bridge

The Bridge is Cathay Pacific’s newest lounge at Hong Kong International Airport.

The Bridge boasts multiple zones creating a residential space with all the comforts of home. Natural lighting, wood floors, and accents of oak and brass enhance this artistic atmosphere.

Charlotte Mayer’s bronze statues greet customers at the entrance, while display cabinets are curated with books and artifacts.

Hours: 5:30 AM until last departure Location: Gate 35, Level 5, West Concourse (enter on Level 6) Entrance Requirements: Same as The Wing.

The Cabin The Cabin is the second of two lounges at HKIA that offers the custom-designed Solus Chair. Design concepts include floor-toceiling windows, walls of white marble and warm wood, and red carpeting linking the entire space.

Hours: 5:30 AM until last departure Location: Gate 23, Level 5, Central Concourse (enter on Level 6) Entrance Requirements: Same as The Wing.

The Pier

Reading material and entertainment are provided on one of 20 WiFi-enabled iPads Reading material and entertainment are provided on one of 20 WiFi-enabled iPads

The IT Zone provides over a dozen Windows and Macintosh computers, a videoconferencing suite, and even WiFi-enabled iPads preloaded with newspapers, magazines, and games. For a snack break, head over to The Deli for made-to-order sandwiches, antipasti, and fresh salads. Or visit The Health Bar, a twist on the traditional Long Bar offering freshly squeezed juices, smoothies, and herbal teas.

The IT Zone provides over a dozen Windows and Macintosh computers, a videoconferencing suite, and even WiFi-enabled iPads preloaded with newspapers, magazines, and games. For a snack break, head over to The Deli for made-to-order sandwiches, antipasti, and fresh salads. Or visit The Health Bar, a twist on the traditional Long Bar offering freshly squeezed juices, smoothies, and herbal teas.

At The Pier, enjoy hot food at The Noodle Bar or fresh coffee and juices at The Long Bar. If you need to refresh between connections, several shower suites are available.

Alternatively, use one of the Personal Living Spaces for some comfort and privacy to catch up on work.

Hours: 6 AM to 11:30 PM Location: Gate 66, Level 5, Northwest Concourse (enter on Level 6) Entrance Requirements: Same as The Wing.

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Freshen up after a long flight with a relaxing shower at The Arrival

Stop at the G16 Lounge before short flights on Cathay Pacific’s regional airline, Dragonair Stop at the G16 Lounge before short flights on Cathay Pacific’s regional airline, Dragonair

The Arrival

G16 Lounge

Summary

If Hong Kong is your final destination, don’t forget to stop by The Arrival on your way out. Here, you can use one of eight showers, grab a bite at the buffet, or catch up on the news.

The G16 Lounge, catering mainly to passengers on Cathay Pacific’s regional carrier, Dragonair, offers a quiet seating area, selfservice refreshments, internet access, and other basic amenities. Personal computer stations, fax machines, and telephones can help you stay connected. Fresh food is prepared on-site from 7 AM to 6 PM each day, including local favorites like wonton noodles and fishball noodles.

Each Cathay Pacific lounge at Hong Kong International Airport has something unique to offer.

As the newest lounge, The Bridge offers customers a wider selection of amenities, while The Wing enchants first class passengers with exquisite luxuries like private cabanas. The Cabin stands out as one of the lounges with the exclusive Solus Chair, and The Arrival provides an opportunity to refresh before heading into the city.

Hours: 5 AM to midnight Location: Passageway connecting Terminals 1 and 2, Level 5 Entrance Requirements: First and Business Class customers; Gold and Diamond members of The Marco Polo Club; Emerald members of the oneworld alliance.

All passengers must be traveling on Cathay Pacific or Dragonair and must be arriving the same day in Hong Kong or transiting with four or more hours between flights.

Hours: 6 AM to midnight Location: Gate 16, Level 7, North Concourse (enter on Level 6) Entrance Requirements: Same as The Wing.

Cathay Pacific has set such a high bar for the lounge experience that any choice you make is guaranteed to be an excellent one.

Be sure to remind yourself of the specific features, directions, and access privileges of each location using the free LoungeBuddy mobile app! Download it for iOS or Android HERE

For all ENQUIRIES email enquiries@seanstravel.com.au 40 | TURBULENCE MARCH 2015

SEAN SIMMONS

RECOMMENDS Mornin’ Gorgeous Great Food, Great Coffee, Awesome Service I always enjoy supporting local business and this one deserves a special mention, as they keep me and my staff regularly fed. I don’t drink coffee, but my staff swear by it and it is always their first stop in the morning. Whatever they put in their signature boutique blend certainly does the trick.

They have a full breakfast and lunch menu and thankfully, plenty of pre-made takeaway options like focaccias and wraps for those who, like me, often don’t have time to eat, let alone order a meal. A great thing about this little gem is

all their goodies – pies, sausage rolls, muffins, cakes and banana bread is all made in-house and has that home-made taste and feel.

If you’re a Richmond local or in the area and looking for a local gem, definitely make a point of trying them out - they are open 7 days a week until 3pm.

Plus, mention this recommendation for your $1 coffee.

SPECIAL

OFFER

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l e v a r t s n a

e s y m #

Introducing #myseanstravel – because it’s all about you.

This year we aim to personalise your travel experience even further than before.

To kick things off, we are inviting you to share your photos, experiences and feedback with us and the rest of the Sean Simmons Travel community across all our social media platforms.

When you post about your travel to Facebook, Twitter or Instagram – let your travel expert and fellow travellers know by using the hashtag #myseanstravel You are our biggest inspiration, and we are striving to create a unique and personal travelling community. With your involvement, not only are you inspiring others with your travel experiences, you are helping us hone our tailored services so we can better meet your travel needs.

If that isn’t enough, we may have a few surprises coming up exclusively for our social media community – so join us and get tagging.

How do you find us? there are many different ways for you to connect WITH us online. Simply click the links below to be taken directly to our social media profiles.

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SEAN SIMMONS TRAVEL WORLD EVENTS CALENDAR MARCH - April National Cherry Blossom Festival Washington DC 20 March to 12 April 2015 Alahamady Be Madagascar 20 March 2015 Monte-Carlo Spring Arts Festival Monte-Carlo, Monaco 20 March to 12 April 2015

National Folk Festival Canberra, Capital Territory 2 - 6 April 2015

Budapest Spring Festival, Budapest, Hungary 10 - 26 April 2015

Splashy Fen Durban, South Africa 2 - 6 April 2015

Oxford and Cambridge Boat Race London, England 11 April 2015

Deep Ellum Arts Festival Dallas-Fort Worth, Texas 3 - 5 April 2015 Brussels Flower Show Brussels, Belgium 3 April to 3 May 2015

Keukenhof Amsterdam, Netherlands 20 March to 17 May 2015

Marathon des Sables Marrakech, Morocco 3 - 13 April 2015

Rome Marathon Rome, Italy 22 March 2015

Two Oceans Marathon Cape Town, South Africa 3 - 4 April 2015

Vinitaly Verona, Italy 22 - 25 March 2015

Rand Easter Show Johannesburg, South Africa 3 - 12 April 2015

Ultra Music Festival Miami, Florida 27 - 29 March 2015 Hong Kong Sevens Hong Kong City, Hong Kong 27 - 29 March 2015 Houston Children’s Festival Houston, Texas 28 - 29 March 2015

Edinburgh International Science Festival Edinburgh, Scotland 4 - 19 April 2015 Bahrain Grand Prix Manama, Bahrain 4 - 6 April 2015 Gay Easter Parade New Orleans, Louisiana 5 April 2015

Juke Joint Festival Jackson Mississippi 11 April 2015 Songkran Festival Bangkok, Thailand 13 - 15 April 2015 Chaul Chnam Thmey Cambodia 14 - 16 April 2015 Lao New Year Luang Prabang, Laos 14 April 2015 Crawfish Music Festival, Jackson Mississippi 16 - 26 April 2015 Belfast Film Festival Belfast, Northern Ireland 16 - 25 April 2015 Fiesta San Antonio, Texas 16 - 26 April 2015 St Maarten Carnival St Maarten and St Martin 16 April to 4 May 2015

Moriones Festival Cebu, Philippines 30 March to 5 April 2015

The US Masters Atlanta, Georgia 9 - 12 April 2015

City of Lights Jazz and R&B Festival Las Vegas, Nevada 18 - 19 April 2015

Holy Week Managua, Nicaragua 1 - 6 April 2015

French Quarter Festival, New Orleans, Louisiana 9 - 12 April 2015

Boston Marathon Boston, Massachusetts 20 April 2015

Moors and Christians Festival Costa Blanca, Spain 20 - 24 April 2015 Birth of Rome Celebrations Rome, Italy 21 April 2015 Southern Lakes Festival of Colour Queenstown, New Zealand 21 - 26 April 2015 Buenos Aires Book Fair Buenos Aires, Argentina 23 April to 11 May 2015 New Orleans Jazz and Heritage Festival New Orleans, Louisiana 24 April to 3 May 2015 Austin Food and Wine Festival Austin, Texas 24 - 26 April 2015 Rock n Roll Marathon Nashville, Tennessee 25 April 2015 London Marathon London, England 26 April 2015 Houston International Festival Houston, Texas 26 - 27 April and 3 - 4 May 2015 King’s Day Amsterdam, Netherlands 27 April 2015 Florence Tango Festival Florence, Italy 28 April to 3 May 2015

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