Winter 2013 Newsletter In this edition, we will introduce you to our departments and you’ll be able to read about what’s new at Voyager. We will also be asking your opinion of our business, our staff and our processes, we will report on the feedback that we receive in our next issue. Your Opinion Matters!
Voyager Football Team
Voyager Triathlon July 2013 It is with pleasure that we would like to announce the results from our teams in the London Triathlon. The Voyager Olympic Team finished with John Payne running in 39.10 earning him a rank of 17 and Paul Thompson swimming the course in 30.58 earning him the rank of 36. Our cyclist Andy was sat in 15th position until his chain snapped in lap two and he had to retire which resulted in the team not been able to finish the event.
Voyager staff members play in the Football 365.com Thursday league, division 2 which is a 5 aside football league competing against local teams. The team are currently ranked 4th place. The team is managed by Mark French, joining him are Kyle Parker, Glenn Francis, James Boshier, Rob Smith, Ben Hardy, Tom Lowe, Leigh Norton, Greg Pickett, Ian Garrett, Pav Rai and Andy Vickers.
The Voyager Sprinters did really well with good levels of fitness achieved from a gruelling training regime and placed 152nd. Thank you to everyone who supported us and our chosen Charity NSPCC and helping us raise over £500 for this very worthy cause.
The team have laid down a challenge! Do you play 5 a side? Do you fancy your chances against us? Why not challenge us to a game? If this is of interest to you, please email Mark.French@voyagersoftware.com to arrange.
New staff Join the Voyager family We have increased our teams in key area’s to help us support your businesses more efficiently. Our technical support team has recruited additional staff including Leigh Norton, Andy Vickers, George Lewis, Jaymie Dixon and Liam Kelleher. Our Development, Project and training teams have also had additional staff join their teams.
Christmas Opening Hours Please be aware that our office hours during the Christmas holidays this year are: Tues 24th Dec Wed 25th Dec Thurs 26th Dec Friday 27th Dec Mon 30th Dec Tues 31st Dec Wed 1st Jan Thurs 2nd Jan December 2013
Tel: 0800 008 6262 / 01256 845000
09:00—17:30 CLOSED CLOSED 10:00—15:00 10:00—15:00 10:00—15:00 CLOSED 09:00—17:30
www.voyagersoftware.com
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Voyager Software Teams
Technical Support Team Tel: 0800 008 6262 (Option 2) support@voyagersoftware.com
Sales Team Tel: 0800 008 6262 (Option 1) sales@voyagersoftware.com
Currently implementing systems & processes to speed up and improve customer communication, including advising call queue position, adding a voice mail to our Freephone support line. Regular product and skills training has been implemented for all team members to support you efficiently and quickly.
Client Relations Team Tel: 0800 008 6262 (Option 3) customers@voyagersoftware.com Undergoing significant changes, we are now assigning an individual member of the team to manage your account, answer your queries and assist you with any additional products or services that you would like further information on. Your new Client Relations Representative will be in contact to introduce him/herself to you if they haven’t done so already.
Focusing on new product sales, our team remains on standby to assist you with the transition from point of sale to valued Customer.
Training Team Tel: 0800 008 6262 (Option 4) training@voyagersoftware.com
Projects Team
Providing support, guidance and advice on how to make the most of Voyager products. Various training options are available, call us to find out more!
Tel: 0800 008 6262 (Option 6) projects@voyagersoftware.com Our dedicated Projects team are on hand to offer help, guidance and planning services to provide a smooth implementation of your Voyager Software package.
Finance Team Tel: 0800 008 6262 (Option 5) finance@voyagersoftware.com Our newly formed team are managing all aspects of finance for our customers including invoicing for new and existing products, assisting with invoice queries and managing payments and payment options.
Product / Development Team Our Product and Development teams work diligently behind the scenes improving Voyager products as well as being on hand to offer guidance and assistance with bespoke requests from customers.
December 2013
Tel: 0800 008 6262 / 01256 845000
www.voyagersoftware.com
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Free online Clinics Did you know each month, we take the most popular topics for each of our products and conduct a half hour online free of charge training session for all customers to attend. Find out more at http://www.voyage.co.uk/clinics
Voyager Training Prices and Options We have seen a 210% increase in the number of delegates trained over the last two years and to take advantage of this demand, we have revised our pricing. We can confirm that the move to online sessions is very popular and is growing in demand. Please email customers@voyagersoftware.com if you would like a copy of the new price list.
Open Training Courses in our Basingstoke Training Suite Got new staff and want to get them trained on your Voyager package? Have a look at our open training sessions, a cost effective way of training one or two delegates. Spaces are limited so please book early to avoid disappointment. http://www.voyage.co.uk/events/2013-opentraining-courses.html
Customer Survey We want to know what you think about Voyager Software, our products, our staff and our processes. What can we do better? What do we already excel at? For one lucky survey responder, we are offering the chance to win an iPad Mini 16GB Wi-Fi, please complete and return the survey by following the link below: Voyager Software Customer Satisfaction Survey
Think Recruitment is tough? Try working in the Accounts Department! For many in Recruitment, the Accounts department, and what they do, is somewhat of a mystery. Whilst you may not have noticed the overwhelming challenges faced by your friendly Accounts team, the reality is that they’ve had to deal with unprecedented change in the last five years. Voyager Sales Director Paul Thompson asks “Should you be paying more attention to what happens in the Accounts Department?” Would your sales effort be slicker and more readily received if you were able to identify, bid and win the right business, ensure a smoother transition to your services and get the Invoicing paperwork right the first time? Do you involve Accounts in the Sales process? If you believe that technology should be as transformational for the Accounts Department as it is for the Recruitment department—join the free webinar Click here for the full article December 2013
Tel: 0800 008 6262 / 01256 845000
www.voyagersoftware.com
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