OFFICIAL PUBLICATION OF THE C CTV USER GROUP May 2009
www.cctvusergroup.com
Conference calling A close-up look at the CCTV User Group spring conference
Edinburgh International Conference Centre Because of its sheer size, securing this site is a tall order but the security team have it down to a fine art
Evidence close-up Only recently feasible, body-worn video is making in-roads in policing
Also in this issue • News: Open letter to the HOSDB • CCTV South African style • Linking up Newham • Bristol upgrades • DM’s Mike Newton rubbishes IP NVRs
Table of Contents
CCTVImage
May 2009
Editor-in-Chief: Peter Fry CCTV User Group Tel. +44(0)1992-442840 Fax +44(0)1992-471053 peter@cctvusergroup.com To join the CCTV User Group, please contact the Group on the number above. Editor: Tom Reeve Tel. +44(0)20-8255 5007 editor@cctvimage.com Please email press releases and articles to the editor or mail them to: CCTV Image, PO Box 795A, Surbiton, KT5 8YB United Kingdom Managing Director: Peter Mawson Tel. +44(0)1543-250456 Mob. +44(0)7841-693979 peter.mawson@cctvmedia.co.uk
Open letter to HOSDB regarding test targets and industry consultation . . 9 CCTV User Group conference . . . . . . 13
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Interview
The CCTV User Group does not endorse any product or service advertised or mentioned in this publication. While every effort is made to ensure the accuracy of the content, neither the CCTV User Group nor CCTV Media Ltd can be held liable for mis-statements or inaccuracies contained herein.
13 An overview of the CCTV User Group spring conference. Audiences enjoyed presentations from a wide variety of experts
South Africa NUM . . . . . . . . . . . . . . . 22 Conference Centre . . . . . . . . . . . . . . . ..25 Newham . . . . . . . . . . . . . . . . . . . . . . . . 28 Bristol . . . . . . . . . . . . . . . . . . . . . . . . . 31 22 South Africa’s National Union of Mineworkers protects its HQ with an IP video, access control and biometric fingerprint system
Mike Newton of Dedicated Micros speaks out against pure IP NVRs . . . . 34
Technology Body Worn Video . . . . . . . . . . . . . . . . 37 Colin Greene: Talking shop . . . . . . . . . . . . . . . . . . . . 40 Avigilon: In reply to Colin Greene’s column in last issue . . . . . . . . . . . . . . . 42
25 Security manager Neil Philip and his team are charged with the job of keeping Edinburgh International Conference Centre trouble free
Industry news . . . . . . . . . . . . . . . . . . . 45 Directory of companies . . . . . . . . . . . . 49
37 Police forces nationwide are exploring the advantages of bodyworn video and have found that they can act as a deterrent against crime
© 2009 CCTV Media Ltd/CCTV User Group. Printed by the Magazine Printing Company.
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No. 33
Welcome & News by Peter Fry . . . . . . . . . . . . . . . . . . . . . . 5
Key accounts: Jack Lunn jack.lunn@cctvmedia.co.uk Tel. 07912-479916
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May 2009
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CCTVImage
| Welcome and News
Welcome and News
Highlights of the Spring User Group conference and other news Peter Fry, Director, CCTV User Group OVER 200 MEMBERS attended the Spring Conference at Manchester, and as you will read later in this issue, they enjoyed the presentations from a wide variety of speakers centred around the theme of ‘CCTV – Focussing on Effectiveness’. Though total numbers were slightly down on previous events due to the current financial situation, and clashes with the AUCSO conference and the Parkex Exhibition, I was pleased with the turnout and what resulted in another highly successful conference. We greatly appreciate the number of feedback sheets we received and particularly those that made suggestions as to how we can improve the conferences, all of which are cuurently being discussed at UG HQ! The conference was also a first for the Group with a senior politician attending. James Brokenshire MP is the Shadow Home Affairs Minister for Crime Reduction, who had travelled from London specifically to do a presentation for the conference. The presentation was certainly thought provoking, and it was evident he had well grounded knowledge in the use of CCTV and its effectiveness. His presence was much appreciated. Having completed the analysis of the feedback sheets it is apparent that I will have to review the exhibition layout if we return to the Midland, and I have discussed this with the hotel. It is interesting that while many delegates wanted more on control room management and operator effectiveness, that the scores for the technical presentations
U SER G ROUP
CHANGES
were equally high and well attended, but we do have a number of interesting topics suggested for the conference at the Four Pillars Cotswold Water Park Hotel on October 5-7, so watch this space!
Award
One of the most enjoyable aspects for me personally however, was to present a CCTV User Group Award to Deputy Chief Constable Graeme Gerrard of Cheshire Constabulary, which recognised the massive contribution he has personally made to the development of public space CCTV surveillance in the UK over Deputy the last decade and a half. I sincerely do not believe any other person has achieved more, and, bearing in mind his ‘day job’ as Deputy Chief Constable is in itself an onerous task, to find the time to lead the ACPO CCTV Working Party, to prepare the original report to the Home Office defining the dire need for a National CCTV Strategy, to lead the team through the formulation of the Strategy, and now to lead the implementation Programme Strategy Board are tremendous achievements. Yes, readers will be aware from previous issues that Graeme and I do not always see eye to eye on some of the issues surrounding the development of the Strategy, but he is personally held in great respect by myself and indeed all our members for the support he has given us over the years and particularly the efforts he has personally gone to in ensuring police forces throughout the UK allowed local authority CCTV control rooms first of all to benefit from the older police radios and is now strenuously crusading on their behalf to ensure all forces provide access to Airwave. The award recognises his personal commit-
ment and achievements to the development of PSS CCTV as all too often such leadership is just taken for granted and seldom recognised.
Discussion forum
Many of you will be aware the development of a new discussion forum has been a thorn in my side for the past two years, but it now seems the solution may be at hand, at last. On return from the conference an email was awaiting me, from the designer of the forum which answered all the problems I had raised. So in the next few days I shall be commissioning him to make the necessary changes, and hopefully, touch wood, it will not be long now until we can get the forum up and running, be it somewhat belatedly.
User Group awards
As always at the April conference we take the opportunity to present other annual CCTV User
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Losses and gains for the Group
DELEGATES AT THE conference will be aware that seven weeks before the conference Laurence Moineau the Group administrator told Debbie and I she would be returning to her ‘home’ country of Belgium at the beginning of April as she was missing her family and friends and found living in England too expensive. She will be missed by all. But we were extremely fortunate to find an extremely capable replacement at short notice and Keri Pearson was able to join the team for all the remaining conference preparation and assist at the conference with the registration and event organisation. Keri has settled into her new role as group administrator extremely well, and many delegates at the conference commented on her personable approach and efficiency and is now a valued member of the team. My deepest thanks go to Debbie and Keri for all their hard work leading up to, and at the event, which ensured that everything they did
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Chief Constable Graeme Gerrard
went so seamlessly and smoothly. Many will know David Gallagher, who leads the User Group in Ireland, from his previous work in setting up and running the Derry/ Londonderry CCTV system, the first local authority managed system in Northern Ireland, and from his regular attendance at our conferences. After the conference was over, I had the opportunity to sit down and talk to Davy about an idea we had previously discussed by phone and email. The User Group has had many loyal members in Northern Ireland for some time but few in the Republic. Davy has agreed to spearhead the formation of an ’all Ireland’ regional group for us, and we are planning a one-day regional event there for later in the year. We hope a small group of our service company members who work across the Irish Sea will be able to assist us in this, and believe it could well become a model for future CCTV User Group Regional events.
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Welcome and News
| CCTVImage
Group Awards and our congratulations go to:• PC Jamie Smith of the Metropolitan Police as the ‘operator’ of the Year reflecting his skills at identifying criminals from images, as part of his work in the VIIDO unit; • Tamworth Borough Council received the ‘operator team of the year’ award, following its increasing success over the years, in dealing with incidents and providing the evidence for an increasing number of arrests. As last year we also provided awards for ‘management and innovation’ for those managers and their organisations that have gone just that step further, either by initiatives in the management and operation of their control rooms or by other innovation with their systems, undertaken to deal with the specific operational challenges the managers faced. • John Broomfield of Nottingham City Council – a comprehensive review of the procedures and the operation of their system. • Ray Stead of Portsmouth City Council – trialling video analytics systems and other technology to meet specific operational needs. • Kate Rennicks of Manchester City Council – the use of wireless mesh technology and red-deployable systems specifically to target gun-crime resulting in an impressive reduction in incidents. • Alan Gardner of the London Borough of Enfield (to be presented at Enfield) for innovative approaches towards partnerships, fibre provision and income generation • Stephen Kearney of Salford City Council – the development of an interactive camera mapping system which enables pro-active tracking of individuals and their potential travel routes to and from crime scenes. • Larry Phillips of Tamworth Borough Council (to be presented at Tamworth) for a pro-active approach to the use of the system and excellent partnership working with the police and others. This year we also introduced a new award to recognise personal achievement, particularly in the field of professional development. • Paul Ash of Newcastle City Council spent several years committed to achieving a Security Diploma through the Tavcom training course. He succeeded and, as a result achieved a thoroughly well-earned promotion and now holds the position of service development and improvement manager – security, for Newcastle City Council.
Many Kens make light work
KEN AMERY HAS retired as the CCTV manager at the Royal Borough of Windsor and Maidenhead. His last day at work was 9 April 2009. Ken is well known to many in the CCTV User Group and he has been featured in this magazine several times. In May 2005, we spoke to him about the coverage of the civil portion of the marriage of Prince Charles and Camilla. In close cooperation with the police, Ken and his team provided CCTV coverage of all aspects of the day-long event, including the relatively brief time in which the couple left Windsor Castle and travelled to the Windsor Guildhall for the Registry Office portion of their wedding. We are happy to report that everything went smoothly. In this photo, taken on his last day at work by the Borough’s former CCTV consultant Simon Lambert, we can see that Ken is truly irreplaceable. What will we, and the Royal Borough, do without him?
What is the User Group? The CCTV User group is a UNIQUE membership driven organisation representing the needs and diversity of the end users of CCTV.
Join today and begin receiving the benefits of membership:
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Recognising and rewarding excellence: Members are invited to nominate an operator team of the year and we also give the Management and Innovation Award to managers who seek continual improvement of their systems. Influence policy: The CCTV User Group has professional relationships with the Information Commissioner’s Office, the Surveillance Commissioner’s Office, the Home Office, Northern Ireland Office and the Scottish Executive, ACPO, the Security Industry Authority and Skills
The CCTV User Group is the preeminent, independent body for UK public space surveillance with over 500 member organisations and over 800 people involved. The CCTV User Group promotes ‘best practice’ in the management and operation of CCTV systems through a variety of networking opportunities and model documents.
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For more information, visit our website: www.cctvusergroup.com or email peter@cctvusergroup.com
May 2009
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| Feature article
Open letter
Following the CCTV User Group Spring conference 2009, the principal leads of the CCTV User Group felt it necessary to write to Dr Neil Cohen at the Home Office Scientific Development Branch to express their concerns about the development of the next generation of Rotakin. Dear Dr. Cohen, WE THE UNDERSIGNED welcome any effective standard that aids in the delivery of definable, measurable images that assists Users, Providers and Manufacturers to meet agreed image standards, fit for purpose. However, we were taken aback by your announcement that HOSDB plan a trade launch at IFSEC09 and that you were unable to satisfy conference how the new image tests have been trialled. We are particularly concerned at the apparent lack of any evidence based or measured data to support how these tests will achieve effectiveness over the current Rotakin and other test charts available. Has this data been gathered and who was charged with measuring its effectiveness? Where is the critical report on its effectiveness and may this be made public?
Effective CCTV
We also wish to enquire why the principal undersigned, some of whom were listed as members of the previous “Effective CCTV” debate, were not informed or invited to help in the debate, pre-trials or testing. Some have written to the HOSDB with papers and suggestions without reply. Perhaps you might wish to share how your intended system has been assessed; if not by the professionals in the industry who are charged with its implementation? We understand the challenge in defining an extended model or replacement for Rotakin. We respect and would encourage the need to provide clearer information and a simple test which End Users can understand and apply. However, you cannot simplify image quality tests to flip charts because of the dynamics that occur inside every Codec. This will lead to false impressions that equipment meets the Government’s recommended advice, until that is, the subject moves. We have some reservations over the effectiveness of a coloured facial flip chart as an operator may learn the behavioural model and the expected order. A subjective test might work if cards were presented randomly and identification scored in accordance with a predetermined scoring method. How will pass or fail be measured?
new vogue. It never was an ideal motion test, but had some merits as a static resolution test, albeit not calibrated to known image standards, TVL or bandwidth. This had to be calculated separately. We note your new version suffers from the same calibration weakness.
Static resolution
We also believe static resolution forms a vital part when identifying fine detail, e.g. jacket motifs and lettering, so a static resolution test should be included. We do have more serious concerns about your suggested subjective test of a number plate flip chart. We believe this will singularly fail to test, under dynamic conditions, any digital Codec. Our wide and professional experience of evidence-based testing supports a clear view that any new procedure must contain a definable and repeatable motion test. This needs to simulate as closely as possible an accurate or actual condition, possibly using a vehicle of specified size and speed – you seem to dismiss this idea as impractical. The Rotakin manikin does offer an actual height size which is easy to set %R values and should not be dismissed outright just to favour a Issue sponsor
Failures
We further suggest part of the failures in current image quality was due to the lack of defined measurable image standards under PSDB V2. To be fair it was not the only failure, but BS_EN_50132-7 played into the hand of those providers who frequently made claims of compliance because it wasn’t a measured result – it was subjective and the results could not be easily disputed by End Users. V4 discusses this element but again we are concerned the advice is not specific enough for users to understand how to achieve their Operational Requirements. We are very pleased to see this has been added to V5, but reserve judgement as we suspect it does not go far
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Feature article enough. Our experience clearly indicates Manufacturers and Providers will supply to any gap or weakness in an Operational Requirement – that’s how the open market operates. Some major contractors now ‘self certify’ where the End User has to prove otherwise, often after contract completion. Your suggested tests will again play to their advantage, potentially leaving the customer with an under performing system. Our experience in the field indicates many digital PSCCTV systems suffer from one or more image failings. Many perform lower than the manufacturer claim and End Users are unable to argue the point with providers who believe they have done a good job.
Frequent problem
This is a frequent rather than an occasional problem and any replacement O.R. must include a measured test which the Provider must supply to prove their equipment complies; failure to do so or provide misleading results might breach the new SI_20081276 (TRADE DESCRIPTIONS The Business Protection from Misleading Marketing). We also know that defining image quality cannot be simplified down to a purely subjective assessment and that some measured value must be attained. It is our view that Managers of PSCCTV are becoming increasingly concerned that they are/may been/be asked to assess the technical merits based on subjective assessment. Digital compression is a complex and dynamic engine that embeds many variables which must be critically challenged before acceptance, if not we suggest the same flaws will be carried forward and lessons not learnt. In light of our views and suggestions we invite you to urgently consider your plans. We are not anti V5 but we do not wish to see similar mistakes or
| CCTVImage weaknesses being repeated for the sake of simplicity, speed or political expediency. We believe the Government has a responsibility to adequately advise, if the Police and CJS demands for higher image quality are to be achieved. You can no longer rely on providers to ‘do a good honest job’; many don’t actually know how to set-up digital and the IT industry knows little about CCTV and surveillance techniques. Finally we wish to advise you that in our view the BSIA does not represent End Users and includes only some independent CCTV Practitioners. It is primarily an industry manufacturing lead association, so the advice the HOSDB receive will not be impartial or balanced. We would respectfully ask you to reconsider the involvement of End Users, Independent Consultants and CCTV Practitioners before completion of this revision ‘Defining Effective Images’. Yours sincerely, Principal Leads Colin Greene CMG Consultancy Peter Whettingsteel MDF International Ltd Simon Lambert Lambert Associates Redvers Hocken Redvers Hocken Accociates End User Leads Peter Fry Director CCTV User Group Andrew Hays CCTV in Focus
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| Conference
Less is more The conference keynote speaker, the Shadow Minister for Home Affairs, James Brokenshire, outlined his concerns that CCTV should be used conservatively and should be used to gain the least information required, rather than seeking the most information it could get THE KEYNOTE SPEAKER of the ment is being used in a way that is CCTV User Group conference was optimal. James Brokenshire, Conservative “That is going to be increasingly Member of Parliament for Hornchurch challenging as we move from the anaand Shadow Minister for Home logue to the digital environment, and Affairs. challenges that will arise there include “We all have a shared mutual interthe use of common standards,” he est in detecting and prosecuting crimes, said. “Indeed, in terms of the police’s and improving public safety through use of CCTV, will there be additional the use of CCTV and public surveilcosts and burdens on forensics that lance and of ensuring that it is used make it a limiting factor?” effectively and appropriately,” he said. Again, it comes down to value for There may be 4.2 million cameras money but in a different way, he said. watching us, but is this a fundamental It’s about ensuring that we procure Shadow minister: James Brokenshire concern? he asked. CCTV systems in an optimal fashion. The UK may be the CCTV capital of the world but CCTV is an imporCCTV is a potentially intrusive technology and the public must be reastant tool for law enforcement provided we recognise its limitations and sured that CCTV will be used in their best interests. that it is CCTV by consent. We are in the position we are in today because We see this in the debate about the Regulation of Investigatory Powers of the way CCTV has sprung up, growing incrementally in a way that no Act which is part of a bigger question about whether CCTV is being one could have foreseen. That’s why we must focus on where technology used in ways that we hadn’t expected. “ANPR technology means CCTV is going and “ensure that the confidence is retained in the years ahead”. is being increasingly used for minor parking infractions or policing bus Lest we be complacent, he says, social acceptance of CCTV should not lanes,” he said. “The mantra of nothing to hide, nothing to fear doesn’t be taken for granted. The Information Commissioner questions whether necessarily convince the public.” we are sleepwalking into a surveillance society, and the CCTV industry There may be a tension developing around the use of CCTV. He is has to be aware of this concern if it is to enjoy continued acceptance. particularly concerned about the use of algorithms – computer programs “We are entering a new chapter in the utilisation of CCTV, in its devel- to analyse CCTV footage – which might result in “hardwiring in practices opment in terms of what is and what is not acceptable in terms of its use,” that some people might find unacceptable.” he said. “I think that this is a challenge for us all, whether we are practiThe Home Affairs Select Committee Report on Surveillance said govtioners, policymakers or at the sharp end of law enforcement.” ernment should be clear about obtaining the least amount of information it The challenges we face are many. For instance, what are the public’s required than seeking the most amount of information it could get. “I am not expectations of CCTV? What do we expect it to deliver? “From my per- convinced of surveillance for its own sake,” he said. spective as the Shadow Minister for Crime Reduction, I see it fundamenThen there is the Policing and Crime Bill which is seeking to introduce tally as the detection, prevention and apprehension of crime. And equally, a mandatory code for licensing of pubs and clubs and this might be used the protection of the public.” to require them to have CCTV. “Again, there needs to be an assessment He recognised that there are other uses for CCTV, whether its insurance of risk and what is appropriate rather than just saying that CCTV, by its or other commercial issues, but we have to focus on crime, he said. nature, is good.”
Impact on crime
Some people ask, does CCTV have an impact on crime? Some reports have been quite critical. However, you cannot look at it in isolation, he said. “CCTV is a tool, it is a facility, it is something that law enforcement is able to utilise, and if you are look at CCTV simply as kit, in isolation, I think you are missing the point.” CCTV is only as good as the operator and the response that sits behind it. CCTV is a very important part of the overall crime prevention strategy, but we do need to set clear expectations of it and ensure there is someone there to respond to the incidents being captured on camera. CCTV is having an impact on the criminal justice system. Courts and juries now seem to expect CCTV evidence as part of the court case, and it’s important to ask whether the absence of such evidence in certain cases may be making it more difficult to secure convictions. In addition, if CCTV is so important to court cases, we need to ensure that the courts are properly equipped to view that evidence and interpret the images they are seeing. Another challenge is making technology work on a practical level. According to some information, as much as 80 per cent of images are unsuitable for the criminal justice system. That may be due to a range of factors such as the equipment itself, camera location or even if the equipIssue sponsor
Regulatory deficiencies
He welcomes the recommendations of the National CCTV Strategy 2007 and their attempts to remedy “regulatory deficiencies”. “It would be easy for me, as an opposition politician, to knock the Strategy but actually there is a lot in the document that I wholeheartedly agree with, including the analysis and recommendations,” he said. “I look forward to that being taken forward and implemented, but there is still this question about how the implementation process will move forward and what the timetable will be.” The Implementation Board was supposed to make recommendations by the end of last year. “In a recent debate, when I pressed the government on the timescale, the response was they wanted to establish a National CCTV Oversight Body but, as the Minister said, although we have a strategy, we don’t have a national body to act as the delivery mechanism by which practice can be changed. Again, there is the question of how we will move this forward.” We must ensure that we get the best out of the CCTV systems that we have today and those that will be developed in the future, because it is for the benefit of our communities and their safety that we will do it but we will do it only with their support, he said.
May 2009
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Conference
| CCTVImage
The right people Craig Donald, a South African consultant on human factors as they relate to the security industry and CCTV, addressed the CUG spring conference and specified that the best way to increase the effectivesness of a CCTV system is to find the right employees THE MOST RELIABLE way to increase well-trained operators, supported with the effectiveness of your CCTV system appropriate intelligence, looking in is to employ the right people, says Craig the right place at the right time and Donald, a South African consultant at detecting incidents before or as they occurred. Leaderware who is an expert on human This would, it was written, enable factors related to CCTV. appropriate response and allocation of Having selected the right people, the resources. second most important factor is to creCraig went on to ask, how well ate the right working conditions and do we prepare the ground for CCTV share knowledge to empower monitoroperator performance? He answered ing staff. Craig was speaking one the his own question by saying, “not parfirst day of the CCTV User Group’s ticularly well”. We usually have too Spring conference in Manchester (21many cameras, he says. 22 April 2009). The number of cameras that a single Craig started by debunking what he South African consultant Craig Donald person can monitor depends on the situdescribed as myths about CCTV, namely that cameras are always being watched, that anyone can be a CCTV ation and much of the evidence is anecdotal. For example, in Capetown operator, that an operator’s attention span is limited to 30 minutes and city centre they had workstations with twelve monitors. They increased the number to sixteen but detection rates went down so they returned that it is a simple matter to spot an important incident. to twelve, explains Craig. By comparison, casinos which use CCTV intensively find that five monitors per workstation is the optimum number. It is a secret that the industry keeps to itself that in fact most CCTV Craig’s solution to CCTV overload? Eliminate cameras that don’t cameras are not being watched. As a result, people probably over-esti- need to be watched by doing a risk analysis and working with local mate the impact that CCTV has on society. police to identify the most high risk areas. While some people say we need to have more CCTV cameras to Video analytics is often touted as the solution to overworked counteract this, Craig counters this by pointing out that more cameras operators. Craig says video analytics is “potentially interesting” but he brings with it an obligation and an expectation to use them effectively, remains to be convinced as to its cost effectiveness, and it often creates something which is difficult to achieve with limited manpower. more work than it saves. False alarms can also be an issue with video In fact, we are already struggling to monitor existing cameras. analytics unless it is very finely tuned. Craig showed a clip from an Australian comedy TV show called The Chasers. The presenters of this irreverent show decided to test how effective CCTV really was by stealing the “This area is under video surveillance” warning signs from shops, banks and public areas. What Craig takes issue with the idea that “anyone can do CCTV”. Introverted, followed was a compilation of short clips showing one of the present- realistic, emotionally controlled people tend to be better at CCTV ers of the show taking signs down, and in one case stealing a CCTV monitoring, he claims. While observation skills are essential, selection processes often leave this out. “If someone has done it before, we tend to camera by unscrewing it from the wall. assume that this is a good basis for taking them into your operation,” he says. “The real question is, how much have they detected previously?” He points out that people with good observation skills tend to pick On a more serious note, Craig reviewed the case of biker gangs who up twice as many incidents as those with lower skill levels. “You could attacked each other in Sydney Airport on 22 March 2009. The violence spend a lot of money on improving the effectiveness of your system was so extreme that one biker died after being bludgeoned with a metal or you can choose the right people for the system you’ve got and get pole by a rival gang member. similar results,” he says. The fact that the gangs were able to fight in a public area within Finally, he addressed the claim that operators can only concentrate a “secure” airport is worrying enough, but then the gangs were able for 30 minutes at a time. He is sceptical of this claim, especially in escape in taxis. “The fact that they had time to make their escape in the light of experiments that he’s run of operator’s concentration abilitaxis is indicative of a response that could have been more effective,” ties after watching three-and-a-half hours of video. With regular five says Craig. minute breaks, operator concentration degraded by five per cent over Following the incident, police seized video. Qantas Airlines provided the time period, he says. With breaks for activity, operators should be evidence from 46 cameras amounting to nearly 70 hours of footage and able to go even longer. Sydney Aircraft Corporation Ltd gave Sydney Police nearly 56 hours He quoted the summary of an Australian CCTV report that stated: of footage. Five different CCTV systems were in operation at the air- “The effectiveness of CCTV may be very much dependent on a whole port which led to problems for officers in downloading it. The camera range of issues but in particular on the monitoring strategies adopted that should have recorded the fatal attack was looking the wrong way by camera operators. How camera operators go about looking is the and three days later police had to admit they couldn’t get any direct critical effect on how good CCTV systems are.” footage of the attack. It is up to CCTV system owners to provide the conditions for operaOne CCTV expert in Australia wrote that what was needed was tors to be effective, he concludes.
Impact
Good basis
Gang violence
May 2009
14
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Conference
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VA under the microscope CCTV manager for Portsmouth City Council, Ray Stead, told the conference that video analytics is still in its infancy, while Salford City Council’s Stephen Kearney gave his audience and update on camera mapping software RAY STEAD, THE CCTV manager at Portsmouth connectivity of your control room – are you City Council, started his presentation by asking if going into an analogue or network-based video analytics was a buzzword for efficiency or a case system. Plan the system, determine what of “Nightmare on Elm Street”. you want to look at and why. Open environHis presentation covered his experiences with installments are difficult compared to closed, easing video analytics in the Portsmouth control room. ily control areas where behaviour is much His first experience with analytics was in the late more limited. 1990s when he was invited to Brussels to sit on a Video analytics is not quite there for working party looking at the possibility of using video public space surveillance, he said, but “it analytics to look for anomalies in shopping centres. is getting there, and in a couple of years “I was a bit sceptical about it when I flew back to time, we will start to see more systems Portsmouth, it had a long way to go before I would be developed”. CCTV manager: Ray Stead looking at analytics in a control room,” he said. Stephen Kearney, principal community It has developed significantly since then with improvements in computer safety officer at Salford City Council, gave the conference an update processing and software. However, it’s still in its infancy, certainly in the on camera mapping software (see CCTV Image, December 2008 for more). area of pre-crime notification in a public space environment. Salford felt they had a problem with an ad hoc CCTV system that had So why did he allow it into his control room? The demand for video analytics originated from several factors which grown without much planning. Salford ended with two control rooms, for were initiated from Ray’s bosses at the council. “I had to improve the instance, because neither was big enough to house all the feeds coming effectiveness of the control room, the council KDT – Keep Delivering to into them. They were under separate management and didn’t communicate Target. So I thought, I could take an operator out and reduce costs, but with each other well. The council also had no idea of private CCTV provision in the area. “We really it made me look more closely at analytics again.” He concluded it was worth looking at as long as he knew exactly what live in an era where anyone ranging from banks and building societies to he wanted. “Predominantly my requirement was to increase the operators’ sports and leisure centres can commission a CCTV camera system. So why are we, a local authority, spending £13,000 erecting cameras in areas that time on proactive monitoring of known trouble areas,” he said. Enabling analytics in the background would help operators see events already have significant coverage to high quality, but unless we knew who had the cameras, then we would have to keep spending money.” they would otherwise miss, such as car parks at night. Stephen said the need for camera mapping was brought home to him by He had a number of requirements: • Must be able to use it on all functional cameras. Most systems fail on cases in which the public were having to tell police officers if there were any CCTV cameras near the locality of a crime that they were reporting. this point. • Be able to use any camera at any time and be able to reset back to He felt police should have this kind of information at their fingertips. Another reason to map cameras is that recommendation 2.8 of the home position. • Be able to switch to any camera to be processed at any time for flex- National CCTV Strategy recommends it. “We like to think we pre-empted the recommendation by coming up with it two years before the Strategy ibility. With 170+ cameras he didn’t want 170 channels of analytics. • Easy to change processing times which meant software front end had was produced,” he said. He readily admits that Salford had very little idea of what equipment to be simple. • Ability to change the format of the unit from single person to fast mov- they had themselves. “We now know that we have 284 public space CCTV cameras, owned and operated by Salford City Council. Eighteen ing vehicle analysis, as the day progresses. months ago I couldn’t have stood before you and said that • Completely independent of other elewith any confidence because I would have had to ask two ments of the control room so it couldn’t people and they would have had to scratch their heads for cause other equipment to fail. a while,” he said. He was disappointed at what was in the The solution is a partnership system, he said, funded by marketplace in 2006 but eventually disthe council. It is not for the sole use of the police. covered a local company, Smart CCTV, There are about 12 authorised users of the system and which managed to alpha test a system the interface for the software is a standard internet browser successfully. that can be accessed from anywhere provided you have an Does it work for Portsmouth? The authorised username and password. answer is yes and no, he said. Most of his Currently there are 466 cameras on the system of which initial requirements are being met and it’s 284 are owned by Salford, the rest being owned privately. doing what he wanted it to do. However, Adding to the system are PCSOs and others who are going managing the system requires a lot of around the city with questionnaires. time, thought and energy. Salford’s Stephen Kearney A detailed demonstration of the system, live in front of In addition, sometimes the alarm would go off too frequently so they would have to shut it off. “You have to be the audience, followed Stephen’s presentation. Paul Coward, the council’s very careful about that, otherwise the operators themselves will very soon GIS specialist, gave the demonstration, showing how easy it was to sift throw it in the dustbin, and it has a negative effect on their performance,” through the data, looking for cameras that might aid in an investigation. Audience members were impressed, in particular our own columnist, he said. Lessons to learn: determine what you want it to do. Think about the CCTV consultant Colin Greene (see page 40). May 2009
16
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Conference
Making it work DCI Mick Neville’s presentation centred around the effective use of images, or making CCTV work to achieve prosecutions and convictions, while Cheshire’s deputy chief constable, Graeme Gerrard, presented an update on the progress of the National CCTV Strategy
Effective use: DCI Mick Neville EFFECTIVE USE OF images, or making CCTV work, was the topic of DCI Mick Neville’s presentation to the conference. Mick works in VIIDO, the Metropolitan Police unit responsible for using CCTV imagery to make identifications of people caught on CCTV. He presented a list of ten factors that contribute to the effective use of CCTV including: • Dedicated team; • Performance culture and end-to-end tracking; • Partnership with all CCTV providers; • Systematic process for identifying suspects; • Supervision of identifications by DCI/ACPO; • CID officers trained to use CCTV evidence; • Communication strategy; • Lawyers trained to use footage; • Courts able to play it; • Technology fit for purpose He said it was vital for police to be aware of the many potential sources of CCTV. As only four per cent of their CCTV images came from local authority systems, it was vital to not just focus on those cameras but look elsewhere for evidence. He observed that criminals are opportunistic and don’t confine themselves to one type of premises, eg. commercial or domestic, so it was important to scour all locations to find footage. In the same way as burglars don’t confine themselves to one type of premises, criminals don’t stay in one area but all too often police officers have failed to circulate images of suspects outside of their borough jurisdiction. VIIDO employs a three-phase circulation plan to ensure maximum, systematic exposure of mug shots to as many police, partners, informants and eventually members of the public as possible. Contrary to what some people might say, the Data Protection Act does not prevent you from circulating images of criminals. He revealed that training police officers in the use of CCTV made a difference. For instance, telling officers to show suspects video footage of their crime was often enough to make them confess. And showing the public examples of CCTV, as part of a communications strategy, helps to demonstrate that the technology is working for them and teaches criminals to fear CCTV. Unfortunately, there is still a lot of work to be done in using CCTV in the criminal justice system. A significant number of lawyers are not trained in the use of CCTV, and the Crown Prosecution Service (CPS)
policy on CCTV needs work, he said. Too many courts are still not able to play DVDs. Mick said the VIIDO unit now refuse to convert evidence to VHS because the feeling is that courts need to get up to date with technology. And this cannot be emphasised enough because VIIDO’s research indicates that in 70 per cent of cases where CCTV is presented in court, it results in convictions. Facial recognition is an interesting technology, Mick said, but it’s true value at this stage in its development is simply convincing criminals that the police have it – “which of course we don’t”. A more promising avenue of automated identification at this stage is logo ID, the computer-aided recognition of patterns and designs on clothing to link known criminals to specific incidents. Mick believes that this could be made more effective by taking comprehensive mug shots of criminals including a full length shot, front and back, to record the clothing that they were wearing at the time of arrest. Mick said you would be surprised how often criminals wear the same clothes when committing different crimes. In areas of London where video was treated as a forensic discipline, over 20 per cent of crimes are solved as a result of CCTV, compared to almost nil in areas where it is not. We must show criminals that CCTV results in jail, said Mick. Criminals don’t fear signs on cameras.
National Strategy reviewed
The next speaker was deputy chief constable Graeme Gerrard of Cheshire Police and ACPO lead on CCTV who presented an update on the progress of the National CCTV Strategy. Graeme is chairing the National Strategy Programme Board which is overseeing the implementation of the strategy. He presented a brief history of the strategy to help explain its current status. The strategy was first proposed in 2005 DCC Gerrard because it was felt there was a lack of direction. “I approached the Home Office and asked them what their strategy was and ended up writing the strategy with Ian Cunningham,” he said. The document was completed in April 2007 but not published until October 2007 owing partly to the turmoil in the Home Office caused by changes in leadership. The strategy was started under Home Secretary David Blunkett and the government is now on its fourth Home Secretary since then. When the Home Office was looking for someone to implement it, Graeme insisted that it was a Home Office strategy not police, but no one else would volunteer, he said. It wasn’t until Spring 2008 that the National Police Improvement Agency (NPIA) agreed to provide support for the programme board. The implementation team is made up of four full-time staff and one part-time: two analysts, one leader and one administrator. Graeme said he accepts that there is some frustration in the CCTV community at the lack of progress, but he appealed to the industry, police and end-users for support in motivating government to move the CCTV strategy higher up the agenda. Fortunately, he said, the debate around the surveillance society has caused some people in government to look again at the National Strategy.
May 2009
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Conference
Tone down the volume Scientific and technical adviser to the Home Office, Dr Neil Cohen, deals with a wide variety of video sources, from the point of capture to court. At conference, he emphasised the point that one of the biggest challenges was dealing with the huge volume of video FOR NEIL COHEN of the Home Office Scientific Development Branch (HOSDB), one of the key challenges is the sheer volume of video from various sources. The HOSDB is the scientific and technical adviser to the Home Office. In his role as manager of the Video Evidence Analysis Programme, Neil must deal with a very wide variety of video sources, from the point of capture to court, including body-worn cameras, mobile phone video and CCTV. He must provide guidance, help with data retrieval and CCTV replay, develop analysis techniques and present data in court, among other things. “A large chunk of what we deal with is related to CCTV because there is so much of it,” he said. “The obvious example is the investigation into the G20 protests which goes to show how much video is out there now, partly from CCTV, partly from people having mobile phones with video camera facilities.” In fact, one of the key drivers for his work is the sheer volume of video out there. In the drive to raise standards, the HOSDB publishes the Operational Requirements manual. It specifies how to set up a CCTV system from conception to commissioning. “One of the things that has been in the OR manual since it was first written by Jim Aldridge is the categorisation, what do you want to see in the picture?” he said. “One of the things we noticed in our research was that people set their cameras for an intermediate category, the ‘observe’ category, which means that each person is about 20 to 30 per cent of the screen height, and at that resolution you will get enough detail to pick out their clothes and identity, but it gives you a broad enough view to get some feel for the context of activity, such as in a fight.”
Criteria
Another change the HOSDB is adapting to is the move to digital CCTV from PAL. “So what was 50 per cent recognised criteria on a PAL screen, when you’ve now got a screen with twice or four times the resolution, how does that criteria translate into the digital age when you have variation in quality and resolution?” he asked. The HOSDB has created a quick conversion chart to help people work that out. One of the latest things the HOSDB has created is a technical concepts DVD which covers the set up and design issues in more detail. It is designed to be given out to people who want to optimise CCTV systems and it supports the OR manual. Testing of CCTV systems is one of the key things the HOSDB has been looking at. At the CCTV User Group conference in autumn 2007, Neil first presented the idea of a new test target to replace Rotakin. “Rotakin has been out there quite a few years ago. Some of the better suppliers and installers will use it but it hasn’t been widely used at the lower end of the market,” he said. “And a black and white lined image is not a very good way to test digital systems, because of compression artefacts.” The objective, he said, was to keep it simple. “We had a discussion this morning about subjective versus objective testing,” he said. “As a scientist it almost pains me to say it, but a lot of the objective testing – while fine in theory – doesn’t work in practice because people can’t use it.” One of the key issues is to create something that can be used. “The second issue is that subjective testing is not just important, it is critical – it is absolutely critical – that people test the images, using pictures
HO technical adviser: Dr Neil Cohen that they recognise and would use in practice. We need to be able to relate the testing to what we want to be able to see in practice from those CCTV cameras.” If you want to see a face with CCTV, then the best thing to test it with is a face. “Rotakin has a face on top but it is not a face, it is a black and white image,” he said. “Human faces are more complicated than that. So if you want to be able to accurately say it will work with human faces, the best thing to test it with is human faces and then you will get a sensible answer.” The new test target has a set of similar human faces and to test the system, one person would hold up the target for the camera and the person at the other end would be able to see if the faces are identifiable. “It is partly for the end user to get involved to see if it shows the faces as accurately as they were expecting it to, because ultimately that’s what the police need from these systems, to be able to identify faces.” The other issue with CCTV systems is the recognition of text, especially registration plates. He was not referring to ANPR but rather manual reading of number plates, and the best thing to test that with is number plates themselves. “If it’s on a road and you need to identify plates on moving vehicles, the best thing to test them on is moving vehicles. If it’s static, then it’s best to test static plates,” he said. So the test target has some similar but different test plates and the objective is to be able to differentiate between the two. And for those who want to do objective testing, HOSDB has included patterns from Rotakin for testing fine detail resolution. If Neil’s objective was to keep it simple, the response from the conference floor was anything but simple. The questions from some members of the audience were directed at the lack of consultation regarding the design of the new test target and their dissatisfaction with the subjective approach to it. (You can read more about their concerns in an open letter to Dr. Neil Cohen on page 9 and 10 of this issue of CCTV Image). * If you wish to learn more about the new test targets or any of the other work that the HOSDB is doing in CCTV, they will be exhibiting at IFSEC (11-14 May 2009 at the NEC in Birmingham) or you can visit http://scienceandresearch.homeoffice.gov.uk/hosdb/cctv-imagingtechnology/
May 2009
20
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Rooms with a View
NUM aims high South Africa’s National Union of Mineworkers is protecting its headquarters from a range of risks with an integrated IP video, access control and biometric fingerprint system. With some help from Milestone Systems and systems integrator Camsecure, we took a look inside the system. THE NATIONAL UNION of Mineworkers is the largest recognised collective bargaining agent representing workers in the mining, construction and electrical energy industries in South Africa, and the largest affiliate of COSATU (the Congress of the South African Trade Unions) where non-racialism was a founding principle. NUM has offices in all the South African provinces and is internationally affiliated to the 20-million-strong International Federation of Chemical, Energy, Mine and General Workers’ Unions (ICEM). The NUM is well connected politically. Kgalema Motlanthe, recently replaced as president of South Africa by Jacob Zuma, was also previously Secretary General of the National Union of Mineworkers (NUM), whose 380,000 members are the core of the nation’s economic foundation. Johannesburg was known as ‘the city of gold’ with an economy built on gold and mining, so the very history of this country’s development finds its resources here. Today, it is also famous as world producer of other valuable metals and diamonds. The NUM headquarters are located in a multi-storey brick building in downtown Johannesburg, an urban area well known for its crime risks. The political nature of the union’s activities and strong relationships with the African National Congress make the need for security even more intense.
Best of breed
Camsecure has designed and implemented a total security solution with the open platform of Milestone XProtect Enterprise IP video management software integrated with Paxton Access’ Net2 access control, Sagem Morpho biometric fingerprint readers, and 50 Axis network cameras. Axis 225FD vandal-resistant dome cameras are used on the streetside of the building, in preference to normal cameras which can be knocked out of place. In the parking lot, Axis 221 day/night cameras have been installed in Videotec Verso polycarbonate housings with cable-managed brackets so no cables are exposed. The parking lot entrance camera logs all the vehicle number plates, and there are cameras in all the stairwells of the large building, inside and outside every door throughout the building and on the roof. The fire escape is also well covered by cameras. NUM owns three buildings in the vicinity but it rents two of them to the Department of Correctional Services and the Johannesburg Water utility. These buildings will be added to the system later. “There’s a security risk because it’s so close to neighbouring buildings where people could hop over and come down the stairwell. However, each floor is a security unit on its own that has its
FINGER
POINTING
Highest security: one of the three NUM buildings own cameras and access control setups so although people who are allowed in the building can move vertically up and down the central stairwell, they cannot enter the offices on each floor without assigned access,” explains Francois Malan, technical director of Camsecure.
Biometrics integrated with access control and surveillance
EVERY EMPLOYEE’S fingerprint is registered in the biometric enrolment unit that sends a code for them to the Paxton Access control. Thereafter, security operators and managers can look up any employee and see their activities, or look at event lists to analyse or check any alarms or incidents. Here they can click on the camera icon to link up to the Milestone
video and see what occurred, or export evidence, if needed. The Milestone IP video software also manages the Axis cameras by schedules, groups and locations. “The system allows flexible searching by person, by door or camera locations, and by category like ‘access denied’ to check a log of exceptions,” states Francois Malan of Camsecure. Managers on different floors are given individual access by floor or by specific cameras groups, relevant to their responsibilities.
May 2009
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person who goes through the doors is who they are “It’s a complex site,” says – people can lose access Francois. “For higher control cards or have security there are cameras them stolen. We need to installed on both sides of be 100 per cent sure who each door, a finger reader is entering a door. That’s on the inside and outside why the video is there as of each door, as well as an well, to double-check,” says emergency button. There Francois Malan. “It can also are cameras with views of be an administrative nightthe lifts as people enter mare to deal with hundreds each floor and the passageof thousands of cards. So ways. The reason for this is the fingerprint integration is more efficient and effective. that if someone tries to sabIt promotes accountability.” otage a fingerprint reader or other equipment, knock Thulani remembers probout the glass on a door, or lems with more cards being break emergency glass, we issued than the number of NUM risk manager: people who should have can see who it is.” access. If a door is left open for Thulani Tshozana “Being such a sensitive more than one minute, an alarm reminds people to close it, while an alert time in the country’s political history with people is logged in the Net2 access control system to changing parties, information is of very high enable security staff to see who left the door value. If anyone on the site is suspected for any reason, we can type in their name to track and anaopen via the Milestone video link. One of the floors in the headquarters building lyze their movements in the system, if anything is is the Executive Wing for the union, which is removed, etc,” says Francois. particularly sensitive.
Complex
Target
“Our first challenge is, in terms of access, to protect the union leadership. As part of the federation called COSATU, NUM is in alliance with the ruling party, the African National Congress (ANC). All the Secretary Generals of the ANC come from this union, so if anyone wants to kill the ANC, they must first dilute this union. It is a target. That’s why it’s so important for us to have such strict control over the access to this building,” says Thulani Tshozana, risk manager at NUM. There were a lot of incidents when the opposition party UDM was formed and targeted NUM. Violence was instigated in the mines with the aim of destabilising the union. “They wrongfully told NUM members that NUM was blocking their access to death benefit funds, which created violent incidents, including people coming to the offices to threaten the leadership and harm them physically. There have been attacks in the past,” says Thulani . Another security requirement is to protect the information in the offices across the country. The role of NUM is very important. It controls the heart of the labour that drives the nation’s economy – if there is a strike it can bring the country to its knees. NUM is also responsible for raising the working conditions for their members, protecting their health and occupations.
Nightmare
“The significance of adding the biometric fingerprint readers lies in the ability to ensure that the Issue sponsor
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New pride
“I’ve heard from staff that there is a new pride in the safe quarters we’ve achieved with this new system,” says Danie Malan, CEO of Camsecure. “The only problem with having this good surveillance is that you can no longer be affectionate with your colleagues!” jokes Thulani. The new CCTV system is more effective than the old one. “It was operated from the President’s office and he would often be travelling on business, and others did not have access to the system if it was needed. My position was newly created so I have started from scratch and this new system is in its first phase,” says Thulani. “We finished the new implementation end of December 2008. The building underwent extensive renovations and we were installing at the same time,” recalls Malan. “I remember one incident when someone lost a cell phone in the bathroom, by leaving it behind. When he realized this ten minutes later, he went back but it was gone. “We were able to type his name into the system in the Paxton Access control, see the Milestone video link at the time when he went through that door, then see who went in after him. He was one of the workers doing the building renovations. We followed that guy on the system with the Axis cameras through the building into the basement where we apprehended him and got the phone back.” “This new system is very effective,” states Thulani. “The fact that it can be viewed wherever you are with network access and the proper access is good. Recordings are kept up to two months, so we can always find evidence. We are very pleased with the system.” May 2009
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Centre of excellence
Pictures: Edinburgh International COnference Centre
Making Edinburgh International Conference Centre secure is a tall order given its size but security manager, Neil Philip and his team, have got it down to a fine art - even when faced with the controversial Royal Bank of Scotland’s AGM and the demonstrations that accompanied it
Stunning: The Edinburgh International Conference Centre imposes at night IMAGINE THIS HIGH-PROFILE challenge – hosting a major bank AGM just two days after sometimes violent G20 demonstrations in London, with the possibility of global anti-capitalism protesters travelling up the country to the Edinburgh International Conference Centre (EICC). This was the scenario facing EICC security manager Neil Phillip and on the day itself (3rd April) his team were indeed confronted by a group of about 20 campaigners from the student organisation People and Planet, who staged a noisy demonstration outside the venue. It was a potential cocktail of risk-related factors with clear security implications for the venue. In the event, however, close cooperation with Lothian and Borders police, combined with use of a brand new CCTV control room system and deployment of contracted security staff, saw off any damaging incidents. Over the course of a year the EICC contracts some 7,000 hours of security manpower to provide extra response around the substantial circular building located in the pedestrianised Exchange Square area on Morrison Street, which first opened its doors in 1995. Its capacity ranges from small conference rooms to huge auditoriums that can accommodate over 1,000 people. The EICC also boasts over 2km² of exhibition space, which can be configured and modified according to specific needs.
Digital update
The venue’s early generation digital recording system had become dated, prompting a decision to conduct a complete system review. This process was also set against the impending construction of an additional building which is being planned to expand the EICC with the provision of 2000sqm of additional function space. The new space will be able to meet a variety of event and exhibition requirements through the use of an automated movable flooring system and sub divisible space. Issue sponsor
This extra space will offer the flexibility of hosting events such as snooker tournaments, in addition to the expanding space for conferences that is one of the main drivers behind the investment. The expansion project is on a critical path with construction work due to start in 2010 and is on course for opening late in 2012. The new recording system was therefore selected for its ability to not only meet the Centre’s current needs but these ongoing development plans. Neil Phillip – who joined as security manager a year ago after a 31year career with Lothian and Borders Police, during which he reached the rank of inspector – had just one week’s experience of the EICC’s former control room. It was, he recalls, substantially smaller than its 10m x 10m, relocated, successor. The new facility is home to three operators, one of whom is on-duty at any time. Neil is backed up by a deputy security manager and the team’s risk related focus includes maintaining the building’s integrity. This responsibility needs to be seen in the context of event delegates who frequently include heads of state, government ministers and global business leaders. One upcoming engagement being planned for later this year, for example, is the NATO parliamentary summit due to take place at the EICC in November. Three DVR systems had to be monitored and individually controlled in the former control room, since they were not networked together and had no common control interface. Service and maintenance was becoming expensive and difficult to manage. It became obvious that a more userfriendly and effective replacement was needed. Moreover, the control room systems had outgrown their original location, as more cameras and equipment had been added over time. The EICC therefore decided to invest in a new facility, re-routing camera and other system links to its fresh location.
Cont’d next page
May 2009
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Rooms with a View The camera count of 74 (comprising 50 per cent fixed cameras and 50 per cent dome units) covers all entrances and exits, immediately surrounding areas, car parking facilities, approach roads and key internal areas. Neil explains that the upgrade process has proved valuable in reinstating feeds from a number of cameras that had gradually been lost as a result of deteriorated cabling. In the old control room, he adds, a mix of equipment problems and cabling-related issues also meant that few cameras could be recorded. This has been remedied with the installation of a seamlessly integrated digital video recording and management system offering both centralised control from a single point, but also the option of remote operation and viewing, from the offices of key authorised personnel on-site or from either an offsite back-up control room or centralised control room monitoring several such facilities.
Wish list
Imposing: the EICC
The EICC’s wish list included an easy to use operator interface, allowing easy customisation of camera groups, camera viewing patterns, automated patrol of camera patterns and integrated PTZ control, but retaining the existing PTZ control protocols and signal transmission equipment. All cameras had to be accessible from a single workstation, and it had to be possible to add multiple workstations either locally or remotely, all of which would have to be capable of accessing the video management system simultaneously. Recording resolution, quality and frame rate were specified at 12fps recording rate per camera, full-frame resolution (720 x 576), with 14 days’ storage period. All cameras were to be instantly acces-
SYSTEM
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sible for live viewing and replay, with multiple-channel replay essential. The EICC’s previously limited DVR upgrade path made it essential to replace this drawback with a means of easily and cost-effectively scaling up with equipment that would be compatible with future technology. Compatibility with larger disk capacities and easy swap-out of hard disks were other ‘must haves’, while the venue also specified the option of full integration of its existing access control systems as part of the overall requirement. North Shields-based electronic security installer 2020 Vision Systems won the £100,000 contract after presenting forward looking ideas as part of its tender process submission. These include the introduction of an Instek Digital MatriVideo enterprise system, supplied and co-developed by Instek Digital’s technical and commercial partner Veracity UK. The completed control room now includes four DVR systems providing 64 recording channels, with a powerful threefacade screen operator command centre interface displaying camera trees and groups, along with interactive site mapping, alarm management, multi-channel simultaneous replay and a configurable live video matrix. In operational terms, equipment ease of use is facilitated through features such as ‘drag and drop’ camera display capabilities and site maps during live viewing. 2020 Vision reports that location of any specific camera, date and time for playback is also simple and fast, with scaleable time-bar graphics to assist. Built-in advanced smart search features help the operators locate specific events, such as when a car was moved, who opened a fire exit, or
Instek Digital’s MatriVideo system
ENTERPRISE VIDEO MANAGEMENT means true system scalability (up to thousands of cameras – analogue, IP, mega-pixel IP), high image quality, long-term reliability, very large storage capacity, remote access and robust evidential features combined with excellent support. Finally, an enterprise-level system must be capable of total system integration with access control, fire, intruder, POS, ANPR, and building management systems, and be controllable from other security management systems. Traditionally, such systems are expensive. The MatriVideo system from Instek Digital changes this, such that a totally integrated video management and security system with exceptional performance no longer costs the earth. The heart of the system is the MatriVideo hybrid DVR/NVR. These are robust industrial servers, with embedded Linux in firmware for reliable real-time operation. With analogue video recording of all channels at 25fps, 4CIF resolution, with H.264 compression, they offer higher image quality at a fraction of the file size required by older methods. The MatriVideo architecture is designed from the ground up for networked video, supporting IP and mega-pixel IP cameras with ease and simplicity. Front-loading disks offer a massive 16TB of internal capacity per recorder. As the Linux OS and video management software are stored in flash memory, there is no system disk. MatriVideo also offers external NAS storage for even higher capacities. A client-server architecture is the optimum design for an enterprise
video management system. This means that the recorder/servers themselves can be kept secure and that the operators interact with the system via networked client PC systems. The command centre operator workstations are available in single and triple-screen configurations. All cameras are independent and grouped by multiple levels of location with linked sitemaps, and with drag-and-drop playback and live matrix displays. Even an all-analogue camera installation becomes a flexible networked video system, via networked video streaming from the recorders. Multiple operators in multiple locations can manipulate video streams in real-time for simultaneous spot-monitoring, camera control, matrix display and multi-channel video playback. A true Networked Video Matrix has long been a promise of IP video systems. This is realised by the MatriVideo networked display processor, which produces full video wall matrix capability, irrespective of camera type (analogue or IP). Each screen displays multiple channels via a matrix list or by drag-and-drop. Multiple display processors enable large video display walls, and do so very costeffectively. Thus even modest installations might find video display walls within their budget. Long-term reliability and continuous refinement are essential requirements for high-security systems. The Instek Digital system reliability is proven through years of installations in the UK. • For more information, visit www.instekdigital.co.uk or See Instek at IFSEC 2009, stand H100.
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even the last person present in a particular room or area. Another feature, called instant reverse playback, allows an operator observing an incident to instantly play the scene backwards from live with a single mouse click whilst the system carries on recording. ‘Cloning’ of camera views, carried out by dragging one camera view onto another display window, allows the operators to use this instant replay facility whilst simultaneously keeping an eye on the current live scene.
ENTERPRISE VIDEO MANAGEMENT
Digital breakdown
Delving deeper into the Instek system technology, we find it includes elements such as client-server architecture, analogue/IP camera recording systems, embedded Linux operating systems, real-time video analytics, megapixel camera recording, a network video matrix and video wall display systems. Veracity UK MD Alastair McLeod says the client-server architecture is a crucial feature because it means the recorders (servers) are separate machines doing nothing else bar recording and video serving, while the client machines are the workstations used by the operators. Thus the operators cannot accidentally or deliberately change settings, interfere with or switch off the recording process, or delete recorded data. The Linux operating system and DVR server software are stored on solid-state memory, said to provide high resistance to viruses and other malware whilst removing the need for anti-virus software and continual system updating. Meantime, the recorded video data is stored on up to eight front-loading disk drive units, offering up to 8000Gb of disk capacity per recorder. The MatriVideo system DVRs are capable of recording both analogue and IP cameras. According to 2020 Vision a key capability of the MatriVideo DVR is video streaming. The DVR can produce networked live video streams from all analogue and IP cameras connected to the DVR, negating the need for any separate IP video encoders to provide streaming from the analogue video sources.
Client report
So much for the technical details; what do those on the frontline think of the system? Neil Phillip confesses he’s not a ‘techie’, but finds it simple to operate. “The fact that I can use it means it must be easy,” he jokes. “We can pull up maps, pick a camera and pull up images immediately without having to go through different menus to get there. As far as I’m concerned it works efficiently and it is user-friendly, so I’m very happy with it.” Neil adds that the integration of the EICC building’s access control system, allowing the control room operators to check the records of swipe card activations, is a useful aid for health and safety purposes. In the event of an evacuation after a fire alert, for example, an accurate roster can be produced to check against who may still be in the building. The control room itself is an L-shaped room with one side usefully offering window views onto the EICC’s loading bay – a traditionally busy area during events such as exhibition build-up and de-rig/breakdown periods. As you might expect at a venue like this, a good many deliveries are received and Neil reports that the surveillance system has proved particularly valuable in verifying courier company claims. “A company might say that four boxes were dropped off to us, but subsequent image playback reveals that only three were actually provided. We’ve been able to use the recordings on a few occasions to settle disputes like this.” Reporting on the EICC’s dialogue with others in the vicinity, Neil says the venue has a good relationship with its neighbours at Exchange Square and he can call up his contemporaries at Standard Life, Scottish Widows and the Sheraton Grand Hotel if anything untoward develops. The good news is that, in the last year, he’s not had to handle many difficult incidents. “It sounds boring, but the fact that we have not had to react to anything serious over the past 12 months indicates that the cameras and EICC team are doing their job well and providing a deterrent locally. With the new surveillance system in place and all our cameras now back on stream as a result, we can look forward to planning the building expansion programme scheduled to begin construction next year.”
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IFSEC 11-14 May 2009 Stand H100 Tel 01292 264967 www.instekdigital.co.uk
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May 2009
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Rooms with a View
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Who you gonna call? As part of a major refurbishment to its public housing stock, the London Borough of Newham has undertaken a comprehensive upgrade of its security systems including access control, CCTV and intercoms. Newham’s Garry Hobbs explained the significance of the work to CCTV Image NEWHAM’S KEY LOCATION as the cultural gateway to London has been the dominant factor in the borough’s development and expansion, with community housing expanding to support it along the way. Many of these projects took the form of multiple large estates comprising high-rise blocks completed in the 1960s and 70s. Recently, these estates have been the centre of a multilevel regeneration scheme by London Borough of Newham, involving a comprehensive upgrade of the access control, intercoms, door entry/concierge systems and the CCTV system, all of which has contributed to a holistic approach to security and safety for residents and the wider public. Garry Hobbs, principal electrical services engineer at London Borough of Newham, says the refurbishment and modernisation programme has been a large undertaking involving a number of managed stages. Newham Council believed that a significant upgrade of access control and security in general in each tower block would help bolster community spirit and help reassure residents. They decided to work with Commend UK, a specialist in door entry and concierge systems. As Garry explains, “Newham’s housing varies from large estates with single or multiple concierge blocks to small estates, and single standalone blocks. There was an identified desire to provide an emergency communication facility that had to satisfy various criteria, including flexibility of transmission due to the diversity of sites and limited available infrastructure, flexibility of operation, high audio quality, and a choice of robust call point hardware. In short, we required a system that would enhance and complement existing door entry and concierge systems.” The programme provides emergency communication to connect to the concierge, transfer to a different block, or default upon a ‘non-answer’ to the borough’s emergency control centre, (which has the added benefit of a police officer being on duty alongside the borough’s own 24/7 security personnel). If the housing block is stand-alone, with no concierge, initiated calls route directly to the control centre. “As tall blocks are refurbished, the generic specification includes, along with strategically placed CCTV cameras, the required Commend system,” says Garry, “allowing us to improve security across the council’s housing network.” With technology improvements to CCTV image capture and digital recording systems, CCTV increasingly has Help point: residents can call for help become integral to safety and security considerations. The addition of strategically placed call help points takes “For example, detailed requirements have to be met regarding the this to the next level. An overall design criteria for Newham is that, wherever possible and appropriate, a call help point shall be within newly installed resident lifts in each block,” says Garry. “The EN81 European Standard dictates the positioning and precise specification of view of an associated camera. any communication system deployed within the lifts.” Addressing these requirements, Commend specified the use of their lift specific intercom stations fitted for the use of passengers in each The most recently finished block is Kemp House within the Hermit lift; and similar units installed on top of the lift, in the pit at the base Estate. It’s a typical example of how the intercom and access control of the lift shaft, and in the lift motor rooms – for use by engineering system helps to meet both the operational requirements of the council’s staff during maintenance operations and communication to a lift car housing network, and the relevant European and British Standards now should it stop. in place regarding multiple occupancy buildings. In addition to these units, help point intercom stations have been
Effective technology
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deployed in the lobby area of each building, to be used for both lift safety and for public emergency use. Application specific design features, such as yellow stainless steel housings and single-button operation, provide both maximum visibility and help with compliance with fire regulations. Vandal-resistant construction and good speech quality provide highperformance service each time the unit is used, in addition to a long product life span. Providing extra on-street reassurance for residents, similar units are also employed around the exterior of the flats, strategically positioned in clear view of the council’s CCTV cameras, to enable instant visual confirmation. This in turn assists the CCTV operator, who is able to ask for specific and relevant information during a help point call. If the caller is also the victim, being visible and in audible contact with the control room provides invaluable reassurance.
Complete service
Garry says that since it was installed, the system has gone from strength to strength and won the support of residents despite some initial reservations. “When we began the roll-out of this technology, we worked very hard to keep residents informed of its purpose, and the advantages it would bring to everyday life in their community. It is important for the overall success of the scheme that the residents aren’t suspicious of the system and understand how to use it. “Since commencing the project, we have had some fantastic successes, with residents able to directly contact the concierge/control room in the event of distress, or to report criminal or anti-social behaviour via the ‘secure’ network. This provides added reassurance that the borough control room and the on-duty police officer is instantly contactable, and able to liaise with colleagues to assist or attend incidents when appropriate.” Using the new system, residents have a tool to take a more active stance in their community and they have shown they are willing to use it to make a difference. This has given the council the ability to react to minor incidents swiftly, reducing both their impact on the area and on the council’s resources. Garry says the council will be able to provide a true 24-hour service to 30 tower blocks spread across 18 estates as well as a number of
C ALLER ID
low-rise blocks. Such is the success of the call points that they are also attaching them to CCTV columns within the estate. The system is still expanding to encompass other social housing estates the council owns and runs in the area, resulting in neighbouring London boroughs looking at similar systems to protect and secure their own estates. In Newham at least, it would appear that intercom technology is coming to be seen as complementary to CCTV and in years to come it may become seen as an integral part of any CCTV control centre.
The technology behind the Newham intercom system
STUART HIBBERD, BUSINESS development manager at Commend, explains the process each call takes when a help point is used. “Firstly the call is routed to the on-site concierge service (if available in that block), where the call is answered via a Commend Master Station. The unit’s keypad enables calls to be made individually to every other station on the system, and also to make an ‘All Station Announcement’ in the case of an emergency or other general public address announcement within the flats. “Should the call be made from a block without a concierge, or if the call is made out of the operating hours of the service, it is automatically routed to the next block with an available concierge. If this remains unanswered, the call will automatically transfer directly to the London Borough of Newham Emergency Control Centre located in the heart of the town, at the council’s Folkestone Road site. Here, the Control Centre staff can answer calls via two Commend Digital Control Desk systems, as well as having visual contact via CCTV.” Garry Hobbs, principal electrical services engineer at London Borough of Newham, adds: “It was crucial for us to roll out the most effective technology available, and especially in view that a particular passion of mine is that no call should ever go unanswered, no matter what time of day it is made, or wherever it is made from. Using the latest Commend technology has resulted in the seamless routing
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of each call, to the point that the individual initiating it has no idea if it is being answered in the concierge office downstairs, or in the Emergency and CCTV Control Centre some miles away!” Calls are transmitted and routed via a combination of media: the council’s own high-speed LAN/WAN network, BT RS 1000D, and ADSL. This provides a reliable, high-quality and cost-effective IoIP (Intercom over IP) transmission network. In the unlikely event of network failure however, and adhering to Garry’s remit that each and every each intercom call should be answered, the use of Commend technology also allows fully automatic switching to the public telephone network. The final link in the chain is the Commend Comwin Reporter System GUI, again located at the borough’s Emergency Control Centre. Ultimately customisable to record and produce reports on a multitude of system parameters, Newham Council’s management primarily use the powerful audit trail to produce detailed reports on the duration of calls and how quickly they were answered, in addition to the monitoring of any ongoing system faults or maintenance schedules. Importantly, the system will alert as soon as a network connection is lost, enabling the fault to be investigated and rectified as quickly as possible while maintaining connectivity via the PSTN back-up.
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Sharing, Bristol fashion Bristol City Council has pooled its CCTV resources and has come up with a scheme where all 250 of its cameras will be deployed to tackle public space surveillance and traffic management at the same time from one control room BRISTOL CITY COUNCIL has long seen the advantage of public space surveillance monitoring, both from a security and traffic monitoring perspective. Starting from just 15 cameras in the city centre, the system has grown to over 250, covering the city as well as several nearby towns and housing associations on a third-party, fee-paying basis. Growing alongside the public space surveillance network has been a system of traffic management cameras, used to track traffic throughout the city’s centre since 1997. Originally just 12 cameras were installed at key points throughout the city; now 120 cameras are deployed to keep a watchful eye on traffic movements.
With the two large surveillance systems growing independently of each other, duplicated areas of surveillance were becoming common. And with the rapidly expanded camera numbers of the public space system reaching the limit of the ageing control and camera switching equipment, an innovative integrated solution was deemed necessary to create an effective, single surveillance solution. Gordon McLanaghan, emergency control centre manager for Bristol City Council explains: “With limitless funding, a new matrix and control system wouldn’t be a problem, but unfortunately our limited budget for public space surveillance couldn’t stretch to that level of new equipment. This was when we realised that pooling our resources with Urban Traffic Control (UTC) and sharing a new solution would be the best way to achieve our joint technical goals.” The primary objective was enabling the council’s emergency control centre (public space monitoring) and UTC control rooms to access the other’s camera networks. Since both the traffic control and public space control rooms have different surveillance priorities, at different times of the day, it was felt that it would provide an expanded network for both entities at their most critical monitoring periods, as well as providing a backup for each control room. “Forged through the council’s CCTV strategy group, we were able to identify the need for a shared matrix and a common control system for both the Emergency Control Centre and UTC centre,” Gordon says. To achieve this, Gordon and his team turned to security consultant Derek Maltby, director of Global MSC Security. “Employing specialist expertise has a cost,” Gordon says. “But being sure of procuring the right equipment for a long-term solution is invaluable and more than repays any initial outlay for the consultancy services.”
Effective technology
As part of the tendering process, Derek called prospective suppliers to present their solutions and answer detailed questions, with a view to giving the Bristol team a detailed insight into each company’s technology and support services. In the end they chose Synectics to supply its SynergyPro Graphical User Interface (GUI), for both the Emergency Control Centre and UTC, to be linked by a common Synectics Tesseract switching matrix. Gordon explains: “Having the utmost confidence in the supplying manufacturer was of paramount importance. Synectics’ technical expertise and their ability to supply a technical solution whatever the scenario, even bespoke to our needs, was very refreshing.” Implementing the project was another challenge, not least because ten years of legacy upgrades had left both the emergency control Centre Issue sponsor
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Combined surveillance
Historic: Bristol city centre and UTC control room as somewhat of a challenge. As the project was very complex, the council decided to create a new server room. Totally refurbished, it was located in the lower floor of an existing residential council building, to provide a bespoke secure and controlled environment for the new communications and equipment room. “This equipment, located four miles from both control rooms, is linked like our camera network via our own council-owned fibre network,” says Gordon. Installing the new system to a strict timescale – and integrating and fully updating two control rooms at the same time – was a huge technical challenge. To fulfil this, Bristol turned to Select Electrics Ltd, who fully managed the difficult project. “Their competence meant that the installation was achieved with minimal camera downtime during system changeover,” says Gordon. With the installation of multiple Synectics SynergyPro positions
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Rooms with a View
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Courtesy Graeme Powell Marketing
ble, but all speech is recorded too, giving our operators complete faith that all their actions are being archived.” In the Bristol Urban Traffic Control centre, CCTV monitoring is prioritised into different areas: focusing on vehicular movements throughout the city, ensuring highway safety and the continual flow of traffic throughout the city’s busy road network. The UTC has access to the complete camera network with images displayed on a rear-projection video wall. There are five operator positions, each equipped with touch screen spot monitors for camera switching and control. Adam Crowther, UTC traffic signals and ITS manager, says coverage has increased dramatically as a result of camera sharing, made possible thanks to the fact that “we Shared interests: Bristol City Council enjoys a common control room have different priority periods for our differing types of surin both the Emergency Control Centre and the Urban Traffic Control veillance. For us, the priority periods are rush hour times, whereas city centre, Bristol City Council now enjoys not only a common control centre and public space monitoring is at its most active during shopping and switching platform, but common reporting and evidential handling hours and evening socialising hours,” he says. procedures too. The traffic control software is constantly making small adjustments Gordon says he can now access detailed statistical data at the touch to traffic signals, he says, using information from sensors in the roads of a button. “My target has always been to work towards maximum to optimise traffic flow rates. “However, if for instance a lane is out of efficiency and a paperless office. We have made a huge step towards action due to road works or an accident, this would not be registered. this, eliminating the time-consuming paperwork associated with inci- Using the Synectics-based surveillance system, our operators can dents and prosecutions,” he says. constantly update the automatic traffic system with any unforeseen Not only are these incident reports used to help plan effective developments.” deployment of crime reducing resources, but they are also a great way to show third-party monitoring customers exactly what they are getting for their money. Intuitive operation was very important when selecting the interface The success of this innovative approach to the expansion of the CCTV and control system. SynergyPro creates a much more efficient and system in Bristol has proved successful both in its technical deployeffective work environment, says Gordon. “For example, the instant ment, and the impact the expanded ability of both control rooms is a new operator signs on, comprehensive handover notes are automati- having on the city, with many successful outcomes since its incepcally displayed. This smoothes the transition between operator shifts, tion. For example, emergency control centre operators were asked to giving the incoming operator an instant overview of any outstanding situations, providing instant familiarity right from the start of their assist the Serious and Organised Crime Agency (SOCA) in carrying shift.” out surveillance on criminals who had travelled to Bristol to carry out Following incidents from camera to camera used to be a challenge a large drugs transaction. for new operators unfamiliar with the area, but mapping and touchWith direct involvement of CCTV operators, the operation ended screen technology now makes it easier to switch cameras to follow with the arrest of six people and the recovery of £120,000 in cash incidents. and 100kgs of cannabis resin. The commander of SOCA praised the “Selecting one function on the touch screen automatically displays professionalism of the team in the emergency control centre and comthe surrounding network of cameras on our video wall,” says Gordon. mented that the assistance provided and CCTV evidence obtained was “This gives an overview not only of the incident under surveillance but invaluable. Gordon concludes: “With such a large project, the key to our success also the surrounding area.” The new system incorporates bespoke functionality such as the has been a managed integration of all CCTV resources across the city, one touch route to Bristol’s ‘talking cameras’. These cameras include of which the Synectics equipment and technical expertise has played speakers mounted on each pole and allow control room operators to a pivotal role. “Using an innovative approach and deploying the right technology talk directly to a monitored subject. “This is especially effective in minor public disorder situations or has resulted in a successful expansion to all aspects of electronic surto discourage antisocial behaviour such as the dropping of litter,” says veillance that provides a major benefit to both visitors and residents of Gordon. “Not only is integrated one-touch communication now availa- Bristol.”
Long-term results
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Interview
Making waves Mike Newton, the chief executive officer of Dedicated Micros is rubbishing claims that IP network video recorders represent good value for money. He claims the ROI on these systems is far too low. What do you think? Read this article, watch the video interview online and let us know. “MUCH OF THE CLAIMED ROI for solely IP-based video surveillance systems has not been delivered.” That is the claim of Mike Newton, chief executive officer and chief technical officer of Dedicated Micros (DM). Mike is throwing down the gauntlet, challenging proponents of IPbased network video recording systems to match the return on investment (ROI) that DM claim for their product line. In fact, Mike would go further than that and say that the ROI on IP NVR systems doesn’t even come close to what you can achieve with a DM system.
Video pioneer
Dedicated Micros is, of course, the company that produced the first commercially viable video multiplexer in 1984, a development which kick started the video recording revolution by enabling multiple cameras to be recorded cost effectively onto a single VHS video tape. Since then, DM has rolled out digital recording devices. It introduced the DVST in 1991, “the first fully digital transmission and storage solution” and it claims the title of “world’s biggest selling desktop digital recorder line” and enjoys worldwide sales. In the course of growing the company, of which he holds a majority stake, Mike has become extremely wealthy. Last year he was ranked 234th in the Sunday Times Rich List. He divides his time between running the AD Group and racing cars in the Le Mans series. What you may not know about DM is that in addition to desktop recording units, it has been selling high-end server technology for over ten years. In addition to recording hardware, it has a full offering of CCTV cameras, IP cameras and real-time D1 recording and management. The company keeps all its hardware and software development in house. Rather than go to overseas sources for its digital signal processors – the silicon chips that do the “grunt work” of encoding and decoding images – the AD Group (DM’s parent company) acquired Chipwrights, a Boston-based designer and manufacturer of DSPs. It’s all part of the company’s mission statement to “use maximum innovation to provide products and services which meet or exceed our user expectations and provide them with exceptional ROI”, he says.
Hybrid systems
Mike believes the danger with IP systems is that “everyone thinks that this is very much the way to go”. BNC connectors and coaxial cabling are difficult to work with and everyone wants to move on. With IP, he says, “There are benefits in reduced cabling costs, some benefits in using existing infrastructure but the true costs of keeping an IP solution operational have been horrific.” Mike illustrates the case of an end-user who wished to upgrade his 600-camera system to IP and was assured that for an investment of £50,000 in NVR software, he could achieve this. “Then they decided that rather than convert some of the analogue cameras to IP, they would add IP encoders to the analogue cameras,” he says. Further storage was added to boost capacity and then they needed to increase the resiliency of the network which required an upgrade. According to Mike, at the end of the exercise, £50,000 for 600 cameras recorded at five frames per second for 60 days became 600 cameras recorded at five fps for 30 days, at a total bill of £1.8 million plus an additional £300,000 a year for IT support. “No one said, how much is the storage going to cost? What they said
Value for money: Mike Newton on IP systems was it was £50,000 for the software plus the glib statement that ‘storage and servers will be extra’. Well, they were an extra £1.8 million!” he says. If that sounds like an example of a poorly-planned contract, Mike agrees that it was badly costed but insists that other purely IP NVR systems are “regularly bouncing into the £1 million to £1.2 million” price range. “But they’re saying, it’s a big system. We have to go down the route of IP to make it future proof. We can’t be pulling 700 cameras worth of coax, that’s just wrong.” And he claims, “People have almost become immune in these larger systems to high prices for IP NVR solutions.” As a comparison, Mike says a solution using DM’s DV-IP solution with 5 fps recording over 30 days would have required around 40 16-way servers and cost around £500,000. DV-IP accepts a mix of analogue and IP connections and the servers can be spread around the network or centralised but the effect either way is a system where the user has full control from anywhere on the network. It’s what he calls a hybrid system, being a mix of analogue and IP and he sees numerous advantages in this approach to system architecture, including resilience of the network and the components, simplified cabling and integration with legacy equipment.
Decentralisation
Mike asks, why risk having all your eggs in one basket? “We take the approach that rather than having this one software-based NVR running in the centre, each of our server boxes is a self-contained recording centre,” he says. “Each DV-IP server – or in the case of our HighVU Excel video expansion unit – will take eight or 16 IP, analogue or highdefinition sources and have locally attached storage that will give them 30 or 60 days archiving.” It’s not an architecture that’s unique to DM but it’s one that Mike
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CCTVImage believes they do better than the alternative. “Because you can have a distributed model, you can have everything in one big room or it’s just as easy, if you want, to spread them out so even if you have a multi-campus set up, if a whole building goes down because of power failure, fire or other reason, each building can be a freestanding solution in itself.” The distinction between the two approaches is clear to him: “The NVR solution gives you centralised control but also centralised risk. Go distributed – you have a centralised video management solution but the risk is distributed.”
Component reliability
Resilience is one of the arguments in favour of Mike’s hybrid DVR/IP approach, so what about the resilience of all those DVRs with the large number of components in each box, each a potential point of failure? His reply is blunt: “That’s spurious. That’s fine if you are hoodwinked into thinking that one Blade server is going to take 1,000 cameras. But when you get into analytics, the recommendation drops to five cameras per server. And each has a supply, plug-in modules and memory. If you take the number of parts in a server to handle a given number of cameras and take the number of parts we need, I promise you that in terms of the number of connectors – which is your biggest long-term mechanical risk – we will have less.”
Networking and cabling
One of Mike’s bailiwicks is the subject of networking and cabling. As mentioned above, he is not a great fan of coaxial cabling, as it takes great skill to install, but he’s not convinced that IP networks are the way to go either because of their inherent instability. Networks can be hacked. All it takes is a smart kid with access to a suite of software tools that can readily be downloaded from the internet, he says. Given access to a single camera on an IP network, those malware tools can compromise the IP network, disrupting communications between servers and cameras, as well as corrupting data or even taking control of devices. IT support can mitigate against some of the attacks on your network through configuring firewalls and network switches, but whether inhouse or contracted, IT support is expensive. Mike uses an approach to network security in his new integrated camera recorder (see separate box: “All in one”) which is akin to an “airgap” between the device and the network. “Instead of starting with a load of open network ports and firewalling it down, we will only provide services to get recordings from those ICRs,” he says, adding there aren’t a thousand tools you can download off the web to defeat that. Another drawback of IP NVR systems is video walls, says Mike.
A LL
IN ONE
On an NVR system, video playback is “very much a local programme running on the central NVR. Some of them are thin clients, some are thick clients, but it is very much playback that is performed in the central solution”, he says. “What this means is that this structure is another layer of compatibility and interoperability. Our approach has always been that the server with storage can be as much an endpoint as a camera, so when we access playback on our system, all the mechanisms we use are the same as when we use live,” he says. Transcoding means producing multiple streams of the same video content, to produce low and high resolution streams, with the low resolution stream being transmitted over the network for viewing and the high resolution stream being recorded locally. “With most NVRs, because everything comes back to one box, there is one central viewing box. Even to view and replay the streams you have available is a big problem for them,” he claims. “For video walls, you need another set of servers – three, five or seven of them – driving a Barco-type controller to get a video wall. One PC-based server would struggle to display all of those streams at once,” he says.
Network architecture
I put it to Mike that much of his argument about the superiority of hybrid analogue/IP systems over pure IP NVR systems came down to the chosen network architecture. In other words, you could make anything look better than the competition if you chose a certain way of building your IP network. He replied that it was an “esoteric argument” and asked, how long have IP NVR systems been on the market? “Three to five years,” he answered. “Are they still wildly expensive? Are the secondary implementation costs still wildly high? Do they give good ROI?” At a recent consultants conference, organised by DM, Mike says he put up a slide which he expected to be heretical. “I almost did it to stimulate discussion,” he says. “It said: ‘Much of the claimed ROI for solely IP-based systems has not been delivered’. I thought, let’s start off with that, that will get it lively. But our next speaker was Joe Freeman [a US-based consultant who runs the J.P. Freeman Co.], and his first slide was ‘What are we going to do about the ROI of IP systems not being achieved?’” Mike believes that users should take a closer look at the real versus imagined merits of the differing approaches to CCTV in an IP environment. He claims that security and IT managers have been “bombarded” with enticing claims by vendors regarding the ROI that can be achieved by a centralised NVR-based CCTV system. “The evidence is there that the IP NVR model hasn’t delivered the ROI,” he says. Accepted at face value, claims by IP NVR manufacturers would influence buying decisions, but Mike claims that if you strip away the hype, the argument crumbles. It’s for the system specifier to decide.
DM launches camera that is ‘standalone’ CCTV system
IF YOU WERE expecting Mike Newton, CEO of Dedicated Micros, to be selling something as part of his argument about hybrid IP/analogue systems, you won’t be disappointed. DM is launching a new product, the integrated camera recorder. The ICR combines a digital camera with an enhanced DSP which functions as an “enterprise class” network server. It effectively turns a camera into a standalone video surveillance system, according to Mike. The ICR will be launched at IFSEC, the trade show held annually at the NEC in Birmingham (11-14 May 2009). Mike extols the benefits of the ICR, claiming it is the logical next step in CCTV evolution and will overcome many of the shortcomings of IP NVR systems by creating a truly distributed, robust camera unit. “Even in the event of a catastrophic event – or simply a network
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failure – that takes out your centralised control facility, the ICR will continue to be fully functional on its own as long as it has power.” The ICR features two IP ports on separate subnets which allows the ICR to communicate with local storage through AoE (ATA over Ethernet) while communicating with the network on the other subnet. This “airgap” approach, Mike claims, reduces the vulnerability of your camera to network attacks by ensuring that even if the network fails, the camera can continue to write data to its storage device. • There’s a video version of this argument online at www.CCTViNFO. com/news_article.aspx?news_id=6665. Have a look and let us know what you think of Mike’s argument. Do you agree with him that IP NVR systems are oversold or is he talking out of his ICRs? Email us at editor@cctvimage.com with your comments.
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| Body worn video
Evidence close-up Police forces nationwide are exploring the advantages of body-worn video and, as reported here by Inspector Nick Russell of the Norfolk Constabulary, the cameras, which are overtly worn, can often act as a deterrent for troublemakers and footage can be used as evidence THE RECENT DISPUTE £3million was allocated, over the policing of the G20 and guidance on the use of protests might have been BWV was issued. avoided if more of the police “I was tasked with lookinvolved had been equipped ing at developing the use of with body-worn video cambody worn cameras within eras (BWV). our force two years ago,” While it is debatable explains Insp Russell. whether those involved “My team did a lot of would have modified their trials with a lot of equipbehaviour – either officment but it was still early ers or protestors – what is days with body-worn camcertainly true is that the eras and most of what we investigation of complaints looked at was not fit for afterwards would have been purpose. I tested in the made a lot easier. region of a dozen cameras. The BWV systems which Some didn’t even make it police forces began to trial to the field test – I took nationwide two years ago them out of the box and provide audio and video they literally fell apart in recording, and deliver eviour hands.” dential-quality images that Persides’ VEEcam was are admissible in court. And one model that proved crucially they see the scene particularly robust – “they from the stand-point of the came in and literally threw officer wearing the kit. it on the table and said ‘see With their lower field for yourselves’.” of view these units don’t Persides developed its capture everything that the cameras in close associastrategically mounted public tion with the MoD and area cameras do; they don’t its units are used in some give an over-arching view pretty unforgiving environof the whole scene, or allow ments. the movements of people For Insp Russell this of vehicles to be tracked so sounded promising – and effectively across time and in field trials the kit stood distance. up well. But they can fill in impor“We carried out an intant, close-up details. They depth trial. We gave it to can recall exactly what front line police officers to people say, what their body go out and test and we got language is and what their BWV user: PC Martin Goulder of Norfolk police their feedback on how the facial expressions are – just units performed. A number the sort of factors that has been the subject of so much speculation of the systems scored reasonably highly – but VEEcam was rated following the G20 incidents. very high.” In fact the G20 summit did see the first major operational use of Norfolk’s technical support unit looked at the system and gave their BWV for at least one force. Inspector Nick Russell was part of a team blessing too. An important factor for them was the security of the data from Norfolk Constabulary which was on duty at Stansted airport. stored in each unit. From a local command post Insp Russell was able to monitor images Although downloading has been designed to be an easy process being sent back from cameras worn by two officers as they patrolled for the officers using the units – a routine task that can be done the airport. quickly each time the officer returns to the station – specific software It was a useful exercise and the latest step in an evaluation of the is designed to ensure that it will only interface with a nominated VEEcam system which Insp. Russell says is proving to have real computer. potential for wider adoption. “So if someone snatched a camera and tried to download it they The process began in earnest in July 2007, with the announcement wouldn’t be able to,” says Russell. by the Home Office that, following a successful trial of body-worn Dr Mobley, technical director of Persides, explains that data cameras by Devon and Cornwall Constabulary, all 42 police forces security was an important consideration from the early stages of the would get funding to trial the systems for themselves. A total of Cont’d next page Issue sponsor
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Body worn video
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prosecutions. It’s being used regularly at football matches, nationally by the British Transport Police, and is also being trialled by security teams in the NHS. In its assessment of the effectiveness BWV the Home Office said officers using the systems in anti-social behaviour hotspots found a significant reduction in such behaviour. “The equipment can have a greater impact than street CCTV or vehicle-borne cameras as they can be deployed at any position within the incident; those present quickly learn that the recordings include sound, and BWVs are more obvious than other CCTV systems that can blend into the background after a short time,” the report stated. In Norfolk, where around 50 of the units have been rolled out, its value has been in persuading suspects to plead guilty before cases even get to court. “We haven’t used any recordings in court yet – what we tend to find is that you get far more guilty pleas,” says Insp. Russell. “So in each case there is a cost saving because officers don’t have to go to court and we don’t get involved long, protracted enquiries.” Final checks: Tony Marsh from Persides and Insp Nick Russell Procedures for processing the recordings have system’s development. been developed for maximum efficiency, and to comply with CPS “I have a background in classified areas and I designed the cryp- requirements. Officers involved in incidents come back to the police tographic device in the VEEcam specifically to allow it to be used station and download the information from their VEEcams immedifor evidential purposes. You can’t break into it. It’s very secure. It ately, so that it can be stored on CD. doesn’t rely on conventional low classification technology.” Although the VEEcam is not officially classified as a cryptographic device (which would make it a controlled item) it has gone through “Those CCTV images are then immediately available for any subseHome Office tests and been found to be secure, says Dr Mobley. He stresses the fact that the VEEcam is entirely a product of the quent interview. So we don’t have to bail that person for a week or UK – from the circuit-boards inside it to the financing behind it (the even a few days. “Some systems you have to send to a central back office processing directors raised the £1million development funds themselves – ‘no suite. With us, we download and store it straight away.” offshore investment companies were involved’). Officers then preserve the recordings as evidence, as they do with “We make all the circuit boards in the UK and we’ve written all the software ourselves. The fact that we are not re-boxing stuff from any other evidence, following Home Office guidance that it should be China is quite novel, and important. Some of our customers must a bit-for-bit copy of the original data. Norfolk officers wear the camera on their jackets and Insp Russell have UK technology.” agrees with the arguments for this style of use in preference to head cameras. “There has been a lot of debate in different police forces about “The VEEcam has emerged as a favourite in the UK’s rapidly devel- whether cameras should be body-worn or head-worn – my view is oping body-worn camera market as it can operate in extremes of that wearing the camera on the body is safer for officers and that it temperature, shock, dust etc,” he added. provides a more stable platform. In fact Dr Mobley began working on the idea for his robust unit “When you wear the camera on your head you have the benefit four years ago on a stag weekend with his fellow directors. All of that it records whatever you look at, but the downside that the images them were extreme sports enthusiasts and Dr Mobley wanted to film is moving around all the time. If it’s on the body, providing you are what they were doing. facing what you need to record, you can keep a clear 360 degree look “I got hold of a video camera – a Sony – and rigged up a system. out without affecting the quality of filming.” It was very successful apart from the fact that I broke my brand new In a violent public order situation, he points out, officers need to video camera.” remain aware of their surroundings and to keep looking around – a He had knowledge of video phones from his previous work and pattern of movement that would not allow good, clear recording. his PhD was in video image processing so he set about designing a From his own and other forces experience, he adds, units have not body-worn camera that would be tough enough for the sort of things been not particularly comfortable when worn on the head – “and you he wanted to put it through. end up looking a bit like robocop”. Its potential for use in security situations – and the military market So how do members of the public react to officers using BWV? – is something that occurred to him later. “The cameras are always used in an overt capacity so we have no “We realised it could help in a huge number of applications – for RIPA issues. The officers wearing them are always in uniform and the example front-line situations – looking round corners, or over walls camera has a fluorescent marker that clearly says ‘camera’. – or for rescue teams looking through holes in rubble.” “Our findings, which I would think are backed by other forces, are In the fight against crime, evidence from the VEEcam is being that it has the ability to calm violent situations. If people know they used by a number of forces and has played a part in some successful are being recorded they do behave differently.
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| Body worn video
“The general public at large don’t seem to be bothered by the cameras – officers have been approached by people who are interested to know more about them, but we haven’t had any negative reaction.”
Effective back-up
Insp Russell has used the VEEcam units in situations where officers are entering licensed premises at night; the team leader monitors the cameras, real-time, from outside and ensure effective backup as well as providing an extra pair of eyes on the scene. “This is something we’ve done with Persides and Stryker using wireless technology. We’re now able to link body-worn camera to a receiving station. It’s over a wireless network microwave link and it allows Components: The VEEcam us to monitor our staff if they’re going into licensed premises. “For me the two-way link between police and local authority “For example the sergeant can remain outside with the monitor CCTV is vital. We haven’t got an officer there full time but we in a briefcase unit. With a large nightclub I wouldn’t allow offic- have liaison officers, and a good relationship between the police ers to go in unless there’s at least two of them – with this system and the council.” back-up can be sent in straight away. If the officer has missed As this technology develops, Insp. Russell believes it will something that’s going on – warning or danger signs – the team become an increasingly normal part of the officer’s kit, and leader outside can alert them.” something the local authority CCTV controllers may get used to In the future, Insp Russell says his force is looking at using monitoring as well. wireless technology to link the images from officers cameras back “We’ve got about 50 so far – they are not cheap - but my perto the force’s CCTV control room – and potentially also to the sonal view is that they should become a part of the regular policelocal authority CCTV monitoring suite in Great Yarmouth. man’s equipment, like a radio.”
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May 2009 V I D E O S U R V E I L L A N C E | A C C E S S C O N T R O L | L I C E N S E P L AT E R E C O G N I T I O N
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| CCTVImage
Talking Shop
I’m not alone This year’s CCTV User Group conference threw up many issues regarding the quality of service offered by CCTV providers. It was put to the audience that there were major problems surrounding inferior workmanship and lack of expertise. By Colin Greene WHAT A CONFERENCE, full of positives, warnings, lots of spin and some low points, and yes, it’s official I’m not the only grumpy person in the room. It was a pleasure to join Simon Lambert (Lambert Associates) and Peter Whettingsteel (MFD International) on the Wednesday morning expert forum. We didn’t really discuss our subjects much in advance so our theme, “Is the industry delivering?” was right on the Colin Greene money. Simon opened with his wealth of experience as an independent consultant. He astounded us with a figure that only 1:20 students starting training at Tavcom have sufficient knowledge about CCTV. Of course that’s why they come, but it’s a worrying indicator.
Digital technologies
With the growth of digital technologies there is little doubt we are seeing more inexperienced ‘engineers’ (I use the word lightly) charged with completing complex installations. On balance all three of us agreed problems of inferior workmanship and lack of expertise are still around. Some time back I suggested in CCTV Image, the IT business would steal a march on inefficient CCTV providers, but it seems they haven’t. What the IT companies bring in network expertise is balanced by their lack of knowledge in CCTV. It seems neither side wants to cooperate to offer the best of both disciplines. Peter Whettingsteel delivered an eloquent, concise bible on maintenance contracts. Just follow his advice and you can’t go wrong. Well worth downloading and circulating to anyone who is responsible for managing such contracts. MFD has vast experience in managing town centre schemes and as charter consulting engineers it is a highly creditable outfit. It never ceases to amaze me that such simple clear advice often gets lost on so many; I don’t understand why, other than to explain it down to the left and right side of the brain. Both excellent presentations weren’t exactly good news for those providers who do offer a good service – it’s hard to get noticed when you’re not the cheapest. In general you do get what you pay for, but always look for a balance between genuine prices, good workmanship and customer service. As a basic rule of thumb, if a contractor sells you a product which you expect supported and they make less than 20-25 per cent margin, they must make their money in other ways. You can’t run a service business on a 5 per cent margin so don’t expect quality service for nothing. You will pay more in the end and you have been warned. I’m not a lawyer, but not averse to offering the odd tip or two. Many believe it is difficult to write good contracts, that it has to follow some historic doctrine. Actually you can state anything providing it is lawful, not unfair and can be defined (measured statements). You don’t (shouldn’t) have to accept the provider’s terms. You must always read the conditions and make amendments to those sections you disagree. Make sure you include clear statements rather than the use of the verb
‘may’ – ‘shall do’ is far more precise. Be sure you have ‘exit’ clauses and procedures for regular reviews and how to resolve disputes. Be clear, firm and brave. For those who attended the Image Quality workshop on Monday (and apologies again from Andy Hays and myself about the confused start), I explain how a ‘reset DLP clause’ (Defects Liability Period) works if a system fails catastrophically, defined as a major failing within the first six months. It really does work and sharpens any provider who doesn’t, for instance, complete O and Ms within six weeks of practical completion. Finally, end the practice of paying before the work is complete. You will never get satisfaction being blind to others failings.
The Highs
I started by saying it was a conference of great highs and lows. The high points for me were the presentations by Stephen Kearney (Salford City Council), Paul Coward (Salford-GIS Ltd) and PC David Grieve. If ever there was a first prize for the ‘best innovative and executed product’ I would award it to these people. It ticks all the boxes because the operational requirement must have been well constructed and executed with the close working co-operation of all partners. From every angle it delivers what the customer wanted. The web application by Cadcorp GeognoSIS followed my golden rules; ‘max three clicks’ and ‘enter data once, process often’. It was fast, interactive and demonstrated the Peter Whettingsteel true power of integrating GIS spatial data mapping, derived from several existing mapping formats; the council’s own LLPG (Local Land and Property Gazetteer) which identified key holders, access and local information; overlaid with current police crime data. Search securely by date, place or crime incident, displayed where and when CCTV archive footage might be available with GIS overlay showing coverage for each camera. The icing on the cake would be a ‘play’ button at each search criteria to view the archive footage through secure URL web link and ability to store the ‘search profile’ to recall whenever required. Obviously a little more complex when connecting to the pub or a shop, but by no means impossible. Well done. Before you all write in, I know there are other products out there that do something similar. The point is this is primarily a clever overlay solution that gathers existing data and presents filtered results in one networked platform.; this version employed Oracle 10g. It was designed from paper to solution unlike other products that add a bit with each version or replicate by storing copies of existing data. Networking across multiple data platforms and presenting a simple end user engine is what gets the prize. I do sometimes knock the police when they get it wrong, but applaud anyone with good old fashion policing attitude. DCI Mick Neville is
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CCTVImage just such a copper. He and his team of colleagues focused on what we are all aiming to collectively achieve. We could all learn from the shared responsibility – ten rules to success, although we both might have a long evening’s debate about the importance of image quality. Mick placed CCTV as the tenth component of tasks to successful crime detection. To be fair he is absolutely right – it is just a tool in the box, not the entire solution. Dannie Parkes (West Midlands Police) has also devoted a lot of time in seeking answers to what works in CCTV.
The Lows
The BT Case Study was interesting! BT Redcare have to re-adjust in a market that was once their own. They are an important provider to many PSCCTV users and still have the majority of video contracts. Users consistently rate their after sales support and efficient repair during down times. Competitors up and down the country offer very mixed support. – as one customer said of another comms provider (not BT redcare), their lack of support was “disgraceful”. That said, BT Redcare completely missed a wonderful opportunity and blew it on giving a ‘sales pitch’ – the conference room went silent. This wasn’t a case study, it was a lecture on ‘how good we are and we are your friend’. Personally, I find that rather insulting and doesn’t endear me to engage when I have new opportunities. One thing I can say is, continue this way and, in time, your market will erode. Welcome to the new era of openness and fairness. HOSDB (Dr Neil Cohen) gave us an update of progress on the revised V5 operation manual. I felt there were issues that needed addressing and a group of
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| Talking Shop ‘leads’ have published an open letter in this issue (see page 9). As a PSCCTV user or practitioner you might wish to consider if our views reflect yours. If so then we welcome your comments, good or bad. Finally, many did ask for a copy of my ‘Image Quality Maze’, sorry you didn’t get hard copy in your pack, time was against us. Peter Fry has promised to place all presentations on the members’ section of the CCTV User Group web site, but if you need an urgent copy do e-mail Peter, Simon or myself. Finally, I’ve been told that I Simon Lambert frighten some people. Really, I don’t mean to appear scary, I just want customers to get a fair deal, no spin, lies or untruths told. Do a good job and you get rewarded, do it badly and I’m on your back. As independent consultants far too often we are appalled when visiting a client who hasn’t got what they expected. Disappointment can come from any quarter, even the top names in CCTV are not without their mistakes. I wish there was a way we could praise those providers who do try hard to please. • Colin Greene is an independent security consultant and member of the CCTV User Group. Email: cmg.consultancy@btconnect.com
Technology
| CCTVImage
A picture is worth a million pixels Thorsten Lindstrom of Fibre Options argues that high definition multi-megapixel cameras can deliver high quality images over real world converged networks and is the way forward within the CCTV industry using a new technology developed by a Canadian company, Avigilon. IMAGE QUALITY HAS always been an important issue with video surveillance. Without the required image quality needed to collect detailed evidence, the video surveillance system cannot serve its stated purpose. As cameras have progressed over time, they have reached the limits of what is possible with conventional analogue technology. It has only been with the introduction of Internet protocol (IP) cameras that the technology for digitizing, transmitting, storing, and managing an image has become available to allow cameras to go beyond the limits of 4CIF resolution. HD and multi-megapixel cameras are now available from Cube: original full resolution image file a variety of vendors in a range of resolutions from one megapixel (1280 x 720 pixels) to 16 megapixels (4872 x 3248 pixels). Delivering dramatic improvements in image quality, these higher resolution IP cameras have the potential to provide a long overdue change in video surveillance quality. A single 16 megapixel camera has the resolution of over 50 conventional analogue cameras, allowing it to cover large areas with excellent detail. A megapixel surveillance camera’s ability to reduce costs by replacing multiple conventional resolution cameras and providing more detail is the main reason for its rapid growth in the global surveillance market. However, megapixel cameras bring with them their own Zooming: possible to see the registration plate set of challenges including bandwidth, storage, and management issues. To meet these challenges head on, vendors have tured is discarded. Other systems on the market that were originally developed a new generation of purpose built network video man- built for conventional resolution images are unable to scale to the agement platforms that are designed from the ground up for high demands to index and store multi-megapixel images and will often definition surveillance. record lower resolution streams or require that cameras only be run at their lowest resolution or highest compression level. The second important feature that the Avigilon Control Center network video management platform with HDSM provides is proThe fact that a megapixel camera collects a higher resolution image gressive compression used in storing and managing image transthan a conventional analogue camera is something everybody can mission between the cameras and the NVR and between the NVR agree on. However, not every surveillance system on the market and viewing client workstations. Within the end-to-end Avigilon today is able to capture all the extra detail produced by these cam- HD surveillance system, images are compressed using the industry eras. standard JPEG2000 format. The growing importance of seeing video surveillance quality as JPEG2000 compression was introduced in 2000 as the evolution an end-to-end problem highlights the critical role that the video of JPEG compression and provides high resolution compression management system plays in capturing and managing HD video more efficiently than conventional JPEG/MJPEG while also allowsurveillance. ing for progressive decompression. Canadian manufacturer Avigilon has introduced the world’s first Progressive image decompression is used by HDSM to allow the open network video management system that has been designed image data sent to a remote client to be scaled to the resolution specifically for HD video surveillance. Avigilon Control Center required by the client monitor. software was designed from the beginning for the demands of capPicture the original full resolution image file stored as a cube turing and storing HD and multi-megapixel surveillance. made up of divisible components (see fig.1). Currently, it is the only product on the market capable of recordIn this example, we have a 16 megapixel camera covering a large ing a 16 megapixel surveillance camera and the only network video junction and storing a JPEG2000 compressed 16 megapixel image management platform to support high definition stream manage- to disk. ment (HDSM). However, when transmitting video to a remote client, HDSM HDSM provides several core features that are key to the effi- allows only the front layer of the cube to be sent for a wide situacient management of HD video surveillance. First and foremost, it tion-awareness overview image. Because a much lower resolution ensures that all the evidence captured by the IP camera is stored in stream of video is sent, this scalable transmission results in lower the network video recorder (NVR). With the power and efficiency bandwidth requirements and also greatly reduces demands on the of HDSM, every pixel from any connected camera is stored and the client to decompress the video. image that is viewed live is exactly the same as the image stored Scalable transmission and HDSM also allow you to efficiently on disk. This ensures that not a single pixel from the millions cap- transmit the detailed regions of the image. As shown in fig.2, when
End-to-end problem
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CCTVImage sending the detailed portion of the image to show the text of the license plate, HDSM can scale to send the portions of the image cube that are required to give full resolution of that portion of the image. Again, this greatly reduces the bandwidth required to view the image as well as the demands on the client workstation to decompress the video.
Efficient
In the previous example, a conventional video management platform without HDSM may not have been capable of storing the whole 16 megapixel image to disk and would have sent the entire complete file to the client. A modern and efficient client machine could possibly handle a single 16 megapixel stream without HDSM, but once multiple cameras were streaming it would quickly become overwhelmed and be unable to decompress all the video coming from the NVR. The scalable power of HDSM allows you to view up to 36 concurrent megapixel streams at full image rate on a single monitor. The increased storage requirements of HD and megapixel surveillance cameras are another frequent point of concern. Businesses globally have to be prepared to minimize their liability by storing their surveillance for as long as possible. Avigilon Control Center and HDSM respond to this challenge by supporting a powerful feature called data aging. Data aging allows older surveillance to be stored at lower image rates to more efficiently use the available storage. With data aging, the most recent time period - for example the most recent two weeks of surveillance footage - is recorded at the full image rate. As surveillance ages beyond a user defined threshold time, the
| Technology system will automatically manage the stored data to keep only half the original frame rate and at a further point only a quarter of the original frame rate. Storing the most recent surveillance footage at the highest frame rate allows for incident review immediately after an event occurs using the highest possible quality surveillance footage while using less storage for older surveillance footage and keeping archival storage durations high. For a long time in the surveillance industry, ease of use and enhanced functionality have been the driving forces in technology development. Since the analogue world limited the resolution available, technological improvements have focused on the efficiency and convenience of digital storage and additional enterprise video management features required for large deployments. With the introduction of IP surveillance cameras, the ability to capture and transmit HD and megapixel surveillance video has refocused the industry on delivering improved video quality to help video surveillance systems improve safety and reduce liability. What the industry has found, however, is that the camera is not enough: there is a need for end-to-end surveillance systems that include purpose-built NVMS platforms designed to handle the challenges of high definition video surveillance. With open systems design, the availability of analogue video encoders that can accommodate any brand of existing analogue camera, the new generation of network video management software is also enabling hybrid systems design, making the transition from analogue to HD a cost-effective reality. • Fibre Options Ltd is a reseller of equipment for Avigilon, a Canadian video surveillance equipment manufacturer. E-mail: t.lindstrom@fibre-options.com
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� Unique dedicated exhibition of companies showcasing � 3 x High-level conferences on Aviation, Maritime
and Mass Transit featuring over 65 leading international speakers � Comprehensive programme of 30 free to attend
technology Workshops
� Networking Functions
For more information on visiting the exhibition or attending the conference please contact: Nicola Greenaway Tel: + 44 (0) 208 542 9090 or Fax: + 44 (0) 208 542 9191 or Email: ngreenaway@niche-events.com
A V I AT I O N | M A S S T R A N S I T | M A R I T I M E | S U P P LY C H A I N
SECURITY SOLUTIONS & CRIME PREVENTION
Supported by
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3-4 June 2009 | Amsterdam RAI
WHILE OTHER COMPANIES ARE ATTEMPTING TO DO MORE WITH LESS, COMNET IS DOING MORE FOR YOU.
AT COMNET, WE’RE TAKING INNOVATION TO A NEW LEVEL.
In a market where little has changed, we’ve developed a completely new line of fiber optic and Ethernet equipment utilizing new designs and features that make our product line miles ahead of what’s out there. All backed by the industry’s best Lifetime Warranty. We’ve wrapped it all up in the highest level of customer care possible. Industry experienced customer care specialists who understand your application and are here to support your every need. www.comnet.net See us at IFSEC2009, 11-14 May 2009, NEC Birmingham, Hall 4 Stand G55 8 Turnberry Park Road • Gildersome, Morley • Leeds, LS27 7LE, UK • +44 (0)113 307 6400 • info-europe@comnet.net 3 Corporate Drive • Danbury, CT 06810 • USA • 203-796-5300 • Toll Free: 1-888-678-9427 • info@comnet.net
Communication Networks
BRISTOL CITY COUNCIL PROCUREMENT OPPORTUNITIES
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•Tender for the Provision of the supply and installation of CCTV - Stapleton Road, Bristol.
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BePS Ref number: CEX/SB/1918
Expressions of interest are invited for the supply and installation of 12 CCTV cameras to be installed into the existing public space camera system. These cameras will be compatible with existing equipment and transmission will be through Bristol City Council’s Bnet fibre-optic system and linked into existing CCTV control rooms, operated by the Council. Contractors should be aware of the requirement that this project will be completed by 10th August 2009. The deadline for the return of the Pre-Tender Questionnaire for this tender is 18th May 2009 at 12 noon. For further information and to ‘Express an Interest’ in the above opportunity, please visit Bristol e-Procurement System’s (BEPS) web site at: https://procurement.bristol.gov.uk/ supplierselfservice/ using reference quoted above.
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CCTV Image 32.indd 1
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Industry News Wireless CCTV Ltd wins prestigious Queen’s Award
Wireless CCTV is extremely proud to announce it has won a Queen’s Award for Enterprise: Innovation 2009, for the continuous development of its wireless Dome camera systems, putting the company among the most successful of UK businesses. WCCTV Wireless Domes are portable, rapidly deployable systems that can be operated and monitored via mobile phone networks (3G HSUPA), Wi-Fi and broadband. Operational functions include 360° pan, tilt and zoom, enabling face and number plate recognition. The live and recorded footage can be viewed remotely in dedicated monitoring stations, or can be accessed using laptops, desktop computers and handheld devices. In combination, these features ensure that the WCCTV Dome camera system affords the customer total flexibility and portability across a variety of applications. Unlike a traditional, fixed CCTV camera, it is possible to redeploy a WCCTV unit to any area within minutes. Tel. +44(0)1706-514999 www.wcctv.co.uk
Winsted expands Sight-Line
Winsted returns to IFSEC this year, taking its largest ever stand to showcase the exciting new additions to their control room furniture. Following the successful launch of the award winning Sight-Line series a NEW range of Sight-Line accessories have been engineered, delivering a new generation of customisation of their modular furniture. The new range of ergonomically designed accessories include LED lighting, double panel doors with swing out CPU shelving, under work-surface cabinets and rack mounts allowing easy access to electrics. Along with a complete range of monitor mounts designed to provide a smooth pivot and pitch adjustment for optimal viewing. The impressive range of accessories allows for complete flexibility in design options and provides a control room environment that enhances work-flow and maximises operator efficiency. Now available from stock, the Sight-Line series offers a readily available solution, necessary to meet the dynamic requirement of today’s global market. See Winsted at IFSEC between May 11 and 14, NEC Birmingham, on stand D40, hall 5. Tel. +44(0)1905-770276 www.winsted.com
TeleEye unveils full range IP and mobile surveillance
TeleEye will showcase the latest TeleEye CX Series Video Recording Servers in IFSEC UK 2009 (Stand: 4F55). TeleEye CX Series is a range of simple-to-use yet features rich 4-, 8-, and 16-channel video recording servers suitable for small to medium sized surveillance applications. Incorporated with proprietary SMAC-M multi-stream coder technology, TeleEye CX Series records 29% longer and transmits 80% faster than H.264 systems. TeleEye CX Series is supported by its versatile range of video management software for video and alarm management. They include WXM16 16-site monitoring software, CMS V3 central monitoring station, M-303 mobile video monitoring and web browser monitoring. With TeleEye M-303, users can view live video from TeleEye CX Series on mobile phone. CX Series can connect to a USB mobile data modem and support video transmission via GPRS, EDGE, UMTS and HSDPA network. Tel. +44(0)1628-776061 www.TeleEye.com
VCA Technology’s partnership success
Since its release in January, VCA Technology’s first version of its video analytics software suite VCAsys, and embedded solutions VCApresence and VCAsurveillance have all enjoyed successful partnerships with companies such as UDP, Texas Instruments and Samsung Electronics. VCAsys is optimised to make it possible for manufacturers of IP cameras and encoders to incorporate high-end video content analysis inside their IP products. VCA Technology’s goal has been to present a simple, cost-effective set of packages to suit the needs of a particular customer or application. This has been achieved through calling on its managers and technical teams fifteen years worth of analytics experience, and the company is proud that this has resulted in such successful solutions and partnerships. Tel. +44(0)20-8335 9151 www.vcatechnology.com
Issue sponsor
2020 Vision sales away with award
A security firm, an environmental bag supplier and an online craft store are just some of the diverse range of businesses that have been recognised for their outstanding achievements at the annual North Tyneside Small Business Awards 2009. Hundreds of guests attended the event, which is sponsored by North Tyneside Council and recognises the success and contribution of the small business community and the importance it plays in the region. Overall North Tyneside Small Business of the Year: 2020 Vision Systems. North Shields-based 2020 Vision Systems, which provides high-end security for clients such as Northern Rock, Newcastle University and Gentoo, was announced as the overall North Tyneside Small Business of the Year, as well as winning the Service category. Tel. +44(0)191-296 2662 www.2020cctv.com
Director announced as auditor
Advent IM, the independent information assurance and physical security consultancy, announces that its Director of Information Assurance, Mike Gillespie has become one of the UK’s first certified Auditors for the new HMG Information Assurance Standard No. 6 (IAS6), ‘Handling Personal Data and Managing Information Risk’. The standard applies to central Government departments and agencies and their suppliers and service providers, who between now and June 15, 2009, are mandated to submit a statement of compliance to the new Standard as part of their annual Statements of Internal Control (SiC). Mike Gillespie is one of the few CESG(1) Listed Advisor Scheme (CLAS(2)) consultants in the UK, trained to audit IAS6 compliance and assist Senior Information Risk Owners (SIROs) to collect evidence across the delivery chain for use in their Information Risk Reports, as required by Cabinet Office. IAS6 and its supporting methodology Good Practice Guide 15 (GPG 15) have been jointly developed by CESG and the Cabinet Office and provide guidance on the protection of personal data and managing information risk. Tel. +44(0)1384-567865 www.advent-im.co.uk
Trouble-shoot combined surveillance system elements
Milestone Systems, the open platform company within IP video management software, announces XProtect™ Central version 3.6. Large security installations can minimise risks and optimise operations using clickable graphical overviews and customizable alarms with visual verification on the status of all connections and hardware - response control at its best. XProtect Central is especially ideal for implementations with multiple sites or buildings. Installations with a variety of servers, cameras and hardware must run properly to ensure top security: if a device fails to record or display video, the outcome can be devastating. Milestone XProtect Central is a powerful tool for managing the demands of such critical operations to help ensure maximum up-time, total overview, and fast response. It continuously monitors the operational status and eventtriggered alarms of Milestone XProtect Corporate or XProtect Enterprise servers, video surveillance cameras, and integrated devices like access control units. Multi-level maps make it easy to navigate to and identify an incident location and the system elements involved: alarms are shown at the highest level map, like a city site, and operators can quickly click down to sub-level maps of buildings, rooms, gates, etc. Output signals, as well as global and user defined events can be placed on a map and easily activated via a context menu. An alarm list displays a filtered overview of all problems for clicking directly to an incident. A continuous beep feature has been added, where the client application can attract attention if it has been minimized. When continuous beep has been chosen in the system setup, the application will beep every five seconds while new priority-1 alarms remain unhandled. Users can define alarm priorities, pre-define time profiles, acknowledge or reassign alarms. Enable and disable alarms with controlled user commands or by hardware input signals. For example, this can be used to enable a motion detected alarm when the last person leaves a building. The broad range of events available for triggering alarms allows flexible customization to fit the needs of each organization. Alarms with related cameras will now run through all of them to grab the relevant images. This is useful for alarms triggered by an input signal with a preview image from a camera, and can also be used for two cameras watching each other: if one fails, the other provides a preview image of what happened with the first one. XProtect Central has plug-in support for third-party systems like access control or other devices. Operators can both monitor and control these from the XProtect Central interface (close or open gates, doors, turn off smoke detectors, etc.), in addition to monitoring and verifying their status and alarms. Tel. +45 88 300 300 www.milestonesys.com
May 2009
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| Industry News
CCTVImage
Industry News Avigilon IFSEC product preview
Sigma Group appointed UK partner for IPS
For the first time in Europe, Avigilon will showcase the Avigilon HD Dome Camera, the first auto-iris day/night HD Dome Camera with integrated IR illumination that comes with an automatic IR filter technology to deliver superior low-light performance and sensitivity to infrared illumination. With built in support for High Definition Stream Management (HDSM), the Avigilon HD Dome Camera delivers the lowest bandwidth and longest record times while preserving image quality. Avigilon HD dome cameras also offer Power-over-Ethernet (PoE) to reduce installation costs and Alarm Input and Outputs to easily integrate into current alarm systems. Avigilon will also showcase Avigilon Control Center 4.0 high definition network video management software with HDSM. ACC 4.0 supports third party IP cameras, making it a truly open enterprise class network video management software platform. ACC 4.0 offers features including backward compatibility, advanced data management, and audio recording, advanced data management features, and improved event bookmarking and management features. Tel +1.604.629.5182 www.avigilon.com
IPS, a well recognised manufacturer of analytics and video management systems based in Germany with a history of 25 years in video analysis now has a UK office. IPS has a long proven history in Video Analytics with several hundred successful installations. Sites include Maximum Security Prisons, Aviation, Utilities, Government, Military, Insurance and Car Manufacturing. IPS UK will be officially launched at IFSEC and can be seen on Securiton stand D115, Hall 4. Tel. +44 (0)8700-540 520 www.ips-cctv.co.uk
ComNet introduces new range
Siemens expert intrusion detection goes wireless
ComNet manufactures a comprehensive range of state-of-the-art transmission products for analogue and digital signals over multimode or single-mode optical fiber. Our portfolio encompasses video, data, audio and contact closure in any combination. Products available extend from single channel transmission through to drop, insert, repeat and self healing ring. ComNet also offer a wide range of field expandable multiplexers allowing transportation of up to 32 video and eight data channels on a single fiber. An extensive range of Ethernet products are also available from low-cost media converters through to managed and un-managed switches with optional Power over Ethernet (PoE). All equipment is field hardened and covered by a comprehensive industry leading lifetime warranty. Try our first class products, price and service. Tel. +44 (0)113-307 6400 Email: info-europe@comnet.net www.comnet.net
Fluidmesh networks UK CCTV roadshow
With its range of Intrunet wireless detectors and peripherals, Siemens brings together an in-depth knowledge of sophisticated intrusion detection and communication technologies. Simple and fast to install, this comprehensive portfolio addresses the most challenging requirements of typical wireless applications and is fully compatible with Siemens IC60 and Intrunet intrusion control systems. All detectors and peripherals will blend seamlessly in any environment. Based on well established proprietary wireless protocols, the range delivers reduced installation time and improved aesthetics, at the same time meeting typical wireless challenges by offering maximum flexibility, performance and reliability. Designed for residential and commercial applications, the Intrunet wireless portfolio reduces installation time. With coverage of up to 300 m in open environments, the portfolio includes motion detectors, a door/window contact, glass break detector and safety devices, control keypad, remote control and an outdoor siren – all powered by standard Lithium batteries. Tel. +41(0)41-724 2424 www.siemens.com/buildingtechnologies
SGW exhibit at IFSEC
Fluidmesh Networks is organizing a free of charge CCTV Road Show in London, Birmingham, Manchester and Glasgow in June. These four half-day events, in response to the major price increases anticipated for fibre rentals from BT and NTL, will explain how to reduce costs of CCTV installations and ongoing transmission without sacrificing security and quality of the video stream. The seminars are designed to inform stakeholders who are responsible for the financing and management of public space CCTV systems on the benefits of employing wireless as an alternative transmission medium to rental fibre. With Fluidmesh wireless technology, City Councils are avoiding the rising costs of leased fibre and embracing the wireless mesh revolution. Participants will get a hands-on look at why Fluidmesh proprietary dual-radio wireless mesh technology is the only wireless solution designed and optimized for high resolution video transmission for CCTV and security applications. The seminars are free of charge but pre-registration on-line is mandatory. Tel. +44(0)207-855 3132 uk@fluidmesh.com
Imperial announces software development
A significant breakthrough for reviewing and processing enforcement offences identified automatically by approved surveillance devices has been confirmed by Imperial Civil Enforcement Solutions (ICES). A new dedicated review platform has been developed by the company in partnership with Systems Engineering and Assessment Ltd (SEA), to provide effective review and assessment of all potential contraventions and simple onward processing of all confirmed offences. The initial application of the integrated system solution has been provided to Bournemouth Borough Council, and the two companies have now signed a Value Added Reseller (VAR) agreement. This move will enable other local authorities to take full advantage of the new technology and the new powers included within the 2004 Traffic Management Act which came into force last year. Tel. +44(0)117-311 3149 www.ices.imperial.co.uk
Specialist fire, security and CCTV consultancy, SGW Security Consulting, will be exhibiting at IFSEC 09, stand number D108, Hall 4. Showcasing their industry acknowledged skills, SGW Security Consulting will be on-hand to discuss their vast experience within construction, hospitality, financial, public space and transportation security specifying. The company will be demonstrating how it can supply professional, fully independent advice on threat assessment, strategic solutions and the specification of Electronic and Physical Security. At home working with single clients or multiple agencies such as architects, contractors, and construction companies, and without allegiance to manufacturers or installers, SGW Security Consulting can provide customers with unbiased support across a broad spectrum of security system solutions. This includes undertaking threat assessment reviews, preparing holistic security strategies through to specifying access control, alarm, fire, ANPR and CCTV and physical controls together with project management services. Tel. +44 (0)114-224 2421 simon@sgw-security-consulting.com
Master switch puts resilience into Olympian data centres
Riello UPS forecasts a surge in UPS and STS installation as UK organisations prepare for the 2012 Olympics. To address this, it has expanded its Master Switch range of Static Transfer Switches (STS) to include models up to 400A. The switches can be used in isolation or with a combination of uninterruptible power supplies and generating systems to provide resilience against mains power interruptions. “Installing Master Switch removes single points of failure” commented Robin Koffler, General Manager for Riello UPS Ltd. “During such sensitive times as the 2012 Olympics there are no second chances for business continuity planners who will have to design systems that can cope with a range of scenarios, not least of which is a massive load increase on the electricity supply chain. We have so far seen a 20 per cent increase in projects related to the Games and expect this to continue into the next two years.” Tel. +44(0)1978-729297 www.riello-ups.co.uk
May 2009
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Issue sponsor
Industry News
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Industry News Quadrant Security gains recognition
Quadrant Security Group has announced that it has been recognised by Cisco as the first Premier Physical Security Authorized Technology Provider (ATP) in the UK. This designation recognises Quadrant as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco network- based physical security solutions targeted to a wide range of industries. This program enables Cisco channel partners to provide multivendor, multiprotocol video-surveillance recording, monitoring and virtual matrix switch solutions. Partners deploy a diverse set of Cisco solutions, including Cisco Catalyst switches, Cisco routers, and a range of Cisco Video Surveillance Internet Protocol Gateways, Service Platforms and Stream Manager Software. Together, these solutions offer end users the ability to seamlessly integrate with, displace or forgo expensive video-surveillance transmission, matrix switch and distribution amplifier products historically used to connect cameras to security operation centres and various recording devices. Tel. +44(0)1923-211550 sales@qsg.co.uk www.qsg.co.uk
Multipix imaging presents outstanding video capture board
The Picolo V16 H.264, designed and manufactured by framegrabber experts Euresys, is an outstanding video capture board with audio capability and featuring advanced on-board simultaneous compression for 16 real-time video inputs. Featuring contrast, brightness and saturation controls, along with video presence/loss detection. The H.264 encoding has tremendous advantages that make it the best suited compression standard for security applications. It offers high image quality on top of low bit rate and low storage requirements. This new Picolo V16 H.264 is a single lane PCI Express board offering dual destination (compressed and raw streams) for each video input with independent configuration of both streams. The Picolo V16 offers standard and convenient DirectShow filters for Windows. Tel. +44(0)1730-233332 www.multipix.com
VN-X235VPU PoE camera introduced by JVC
Three new professional monitors from JVC
JVC’s new GM-F series of professional industrial displays combines superior full-HD picture performance, stylish super-thin bezel design and high reliability. Designed for 24/7 operation, they are ideal for security and digital signage applications where reliability, robustness and high image quality are essential. There are three sizes available – 42”, 47” and 52” models – each offering a high brightness (700cd/m2) and a MTBF (mean time between failures) of over 50,000 hours. The GM-F displays have full HD resolution of 1920x1080 pixels, with an ultra-thin front bezel for tiled mounting in configurations of up to 5x5 display units, while a range of I/O make them compatible with virtually any security system. The displays also feature a PIR sensor, which can be used in security, digital signage or for power saving applications. Typical applications include security and control rooms; digital signage for shops, hotels, public areas and museums; schools and offices; and broadcast viewing and control. Tel. +44 (0)208-208 6205 www.jvcpro.co.uk
KBC Networks launches ThruLink™
KBC Networks has launched a product that provides a ‘secure network within a network’ by establishing encrypted communication over a public or private network. Ideal for surveillance systems where video signals need to be transmitted across a corporate or public WAN, the KBC ThruLink™ device is designed for easy deployment; requires minimal network configuration and is ruggedized for challenging environments. ThruLink™ has the ability to reduce network complexity and routing issues. It works by creating a secure, virtual path over a public or private network, operating behind firewalls, NAT devices and most other network configurations. By employing tunnelling technology, the virtual path is transparent to the network and therefore has no impact on TTL, VLAN information or broadcast/multicast traffic. Available as a standard 30Mbps throughput device or a high capacity, 600Mbps rack mount unit. Tel. +44(0)1223-257778 www.kbcnetworks.com
Innovation is the key!
JVC Professional Europe has added a 1.3 Megapixel fixed network, vandal resistant dome camera to its security range, which uses MPEG4 and Motion JPEG dual stream compression. The VN-X235VPU camera uses Power over Ethernet (PoE) to saving valuable installation time and costs, although it can also be used with 24V AC. The VN-X235VPU has a built-in Megapixel 3-9mm lens, True Day/Night functionality, and is vandal, dust and water resistant (IP66 compliant). Fine focus alignment technology and Free Shape privacy masking are unique to this camera. The camera also incorporates Free Scaling and Digital PTZ to ensure that any area of the monitoring field can be clipped and resized to lower resolution, with up to 20 preset positions available. The focus assistance function makes for quick, easy and precise installation. An optional heater unit is available for external installation. Tel. +44 (0)208-208 6205 www.jvcpro.co.uk
West Yorkshire-based manufacturers; Mercer CCTV are proving that a recession can not only encourage new innovations and creativity, but often brings the best out of people, uniting communities and businesses alike. For charities, this is a particularly bad time and many are experiencing significant dips in donations. Mercer CCTV, based in Sowerby Bridge, West Yorkshire, have taken the lead by looking at innovative ways to continue their assistance to their charity of choice, the Laura Crane Trust. At this year’s IFSEC, the owners are donating to the charity, the monies that would normally have been allocated to promotional activities. The Trust, which is based in Huddersfield, does all it can to fight cancer in young people, aged 13-24, an age group often under supported in the UK. It also supports patients during their frequent spells in hospital. A recent campaign for the Trust is their ‘Chatworld’ project. This is a virtual world, hosted online that enables their young cancer patients to create a character and interact with other users in a variety of amazing settings. Tel. +44(0)1422-832636 www.mercercctv.com
Thinking Space celebrates award Mitsubishi at IFSEC
Mitsubishi Electric, a world leader in the design and manufacture of advanced security solutions, will be exhibiting once again at this year’s IFSEC, one of the industry’s leading events in Hall 5 on Stand B115 at Birmingham’s NEC May 11-14, 2009. Mitsubishi’s comprehensive range of security products utilise the latest technology and are built to the highest standard providing a range of innovative solutions ideal for applications where high quality recording and display is essential. At this year’s exhibition Mitsubishi will be demonstrating its latest MPEG-4 digital video recorders, newly developed NetHunter IP software, as well as a selection of IP cameras, alongside Mitsubishi’s highly regarded JPEG2000 DVR range, LCD display panels, large format DLP™ display wall solutions and dye sublimation CCTV printers. Tel.+44(0)1707-278684 www.mitsubishielectric.co.uk/vis
Issue sponsor
A leading supplier of specialist technical furniture for control room environments has scooped an award in the Small Business category of the Test Valley Business Awards. Thinking Space Systems’ Managing Director Wayne Palmer, who founded the Hampshire business six years ago said, “Winning the Highly Commended award is a real honour and a great privilege. It’s fantastic to be publicly rewarded for the team’s hard work, determination and loyalty.” The Test Valley award comes less than a year after Thinking Space won Small Business of the Year at the IAB’s Business Enterprise Awards. The team of 14 and is a global provider of high-quality technical furniture for security, traffic management, air traffic control and broadcasting environments. It offers clients the complete solution including the supply of furniture, lighting and decoration, project management and full building work. Thinking Space’s prestigious clients include local authorities, fire and police services, MOD, Land Securities, Thales, Metronet and IBM. Tel. +44(0)1794-516633 www.thinking-space.com
May 2009
47
Industry News
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Industry News Dallmeier introduces new high-speed PTZ dome system DOMERA® at IFSEC
Apart from the VideoIP range “a tribute to Amadeus”, which for the first time will be introduced to the UK market, the new modular high-speed PTZ dome system DOMERA® will be a particular highlight at the stand. DOMERA® is a modular high-speed PTZ dome system. The high-resolution colour dome cameras (analogue, IP, HD) are available in different mounting variants and with various zoom factors. The maintenance-friendly, modular concept allows for a flexible planning and thus a subsequent change of the components with minimal effort. DOMERA® therefore offers investment protection amidst constantly changing security requirements. Tel. +44(0)117-303 9303 Email: dallmeieruk@dallmeier.com www.dallmeier.com IFSEC stand: Hall 5, Stand G10.
Secure London
To be held on October 28-29, 2009, Secure London is a two-day sponsored conference, aimed to set security standards for the 2012 Olympics. Bringing international experts together to present case studies on how they and their organisations have trained for, dealt with, and learnt from the challenges that organisers of the 2012 games face. Secure is a chance to hear only from those who have real lessons to impart. Among other agencies Secure London is supported by the London Chamber of Commerce, London First, Momentum, Cava Media, The Metropolitan Police, The City of London Police, The British Transport Police and the Mayor of London’s Office. Delegations will be drawn not only from the planners of the 2012 games but from other major events occurring within the next four years e.g. Vancouver Winter Olympics 2010, Delhi Commonwealth Games 2010 and the South African World Cup. Attendees will come from the security equipment and solution providing communities, along with representatives of many cities that plan for and host major events. Tel. +44 (0)1753-727001 info@shepard.co.uk www.shephard.co.uk
Lenel Systems provides strong presence
Lenel is a global leader in the development and delivery of scalable, integrated systems for the commercial security market, with more than 17,000 system installations in 93 countries. Lenel is headquartered in Rochester, N.Y., with sales and support coverage in all major world markets. Lenel is part of UTC Fire and Security, which provides fire safety and security solutions to more than one million customers worldwide. Headquartered in Connecticut, UTC Fire & Security is a business unit of United Technologies Corp., which provides high technology products and services to the building and aerospace industries worldwide. More information about Lenel and UTC Fire & Security can be found on their Web sites. See Lenel at IFSEC 2009, Hall 4, D130. Tel. +44(0)1322-312 230 www.lenel.com
Lewisham opt for Intech’s Mono Range
Technical furniture specialists, Intech Furniture, have secured their first order for their new Mono Range. Intech have been awarded the upgrade of London Borough of Lewisham’s central monitoring facility after comprehensively developing the designs and working closely with CCTV Manager, Christine MacMasters for the past twelve months. Peter Booth, Managing Director, comments “We are keen to promote the best value and quality of service in the current climate and our new Mono Range offers the ideal solution. As a Company we strive to continually improve in line with what the industry requires. Hopefully Lewisham’s central monitoring facility will be the first of many featuring our new range.” Tel. +44 (0)161 477 1919 www.intechfurniture.com
May 2009
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Issue sponsor
| Directory
CCTVImage
Directory of member companies Companies listed are members of the CCTV User Group. Membership indicates a company subscribes to the ideals of the CCTV User Group, and are committed to upholding the highest standards. Altron Communications Equipment Ltd Tel. 01269 831 431 Fax 01269 854 348 E-mail: comms@alton.co.uk Web: www.altron.co.uk
CBC (Europe) Ltd Tel. +44(0)20-8732 3312 Fax +44(0)20-8202 3387 Email: info@cbcuk.com www.cbceurope.com
Altron are the leading manufacturer of Poles, Towers, Columns and Bracketry for the CCTV industry. Backed by the very latest technology in design and manufacturing facilities Altron are ideally placed to meet all your camera mounting requirements.
AMG Systems Ltd Tel. +44 (0)1767 600777 Fax +44 (0)1767 600077 Email: sales@amgsystems.com Web: www.amgsystems.com
CBC is a multi-national company. We manufacture the Computar and Ganz branded CCTV products. The Computar brand is associated with Lenses (optical products) and the Ganz brand with electronic products, cameras, domes, housings, DVR’s, VCR’s, monitors and IP/ transmission equipment. Our goal is to be the first choice for CCTV buyers. C C C T CC CT TVV
www.cctvtraining.com Tel & fax: +44(0)1252 678589 www.cctvtraining.com
TRAINING TRAINING
Email: admin@cctvtraining.com We now have more to offer than you think! Web: www.cctvtraining.com We now have more to offer than you think! CCTV SIA LicenceWe training, Managers 5 Diploma inSIA CCTV now have moreManagers to offerlevel than level you think! CCTV CCTV SIA Licence training, 5 Diploma in CCTV management award. Mobile CCTV Hire to assist with your local Licence training, Managers level 5 Diploma award. management award. Mobile CCTVin CCTV Hire management to assist with your local system orCCTV provide foryour local events. on for CCTV Mobile toCCTV assistCCTV with locallocal systemevents. or Advice provideAdvice CCTV localCCTV system orHire provide for on management, refresher training for licence holderslicence and holders much events. Advice on CCTV management, refresher management, refresher training for training licenceforholders and much more! Contact us now and howsee wehow can a difference! and muchmore! Contact us see now wemake can a difference! more! Contact us now andand see how we canmake make a difference! 01252 678589 admin@cctvtraining.com 01252 678589 admin@cctvtraining.com www.cctvtraining.com + cctv logistics www.cctvtraining.com + cctv logistics Chris Lewis Fire & Security Tel. +44 (0)1865-782444 Fax +44 (0)1865-782400 Email: sales@clss.co.uk Web: www.chrislewisfs.co.uk
AMG is a leading provider of video and communication transmission solutions for CCTV surveillance operations in the Transportation and Security Sectors. The company is a global supplier, offering a full range of transmission technologies including fibre optic systems, unshielded twisted pair (UTP) links, multi-port Ethernet switches and both analogue and digital wireless products. AMG transmission solutions have been successfully implemented in many high profile projects worldwide.
Axis Communications Tel. +44 (0)1462 427 910 Fax. +44 (0)1462 427 911 Web. www.axis.com Axis is the global market leader in network video. We were first to bring the benefits of network video technology to professional video surveillance and remote monitoring applications, introducing the world’s first network camera in 1996. With more than two decades of experience in networking technologies, the largest installed base of network video products, as well as strong partnerships with leading players across all continents, Axis is the partner of choice in network video.
Chris Lewis Fire & Security designs, installs and maintains a complete range of fire and security systems. We are recognised as leaders in the design and implementation of digital CCTV and integration of advanced technological solutions. Our award winning service combines unrivalled industry expertise, innovative installations, quality workmanship and exceptional levels of customer care.
Bosch Security Systems Tel. +44 (0)1895-878 088 Fax +44 (0)1895-878 089 Web: www.boschsecurity.co.uk Email: uk.securitysystems@bosch. com
Cognetix Limited Tel. +44(0)8707-442994 Fax +44(0)8707-442995 Email: info@cognetix.co.uk Web: www.cognetix.co.uk A hands-on technical consultancy specialising in traffic enforcement and community safety systems. Cognetix offers a holistic approach including initial assessment, system design and specification, procurement (EU), Prince2 project management including business process management, contract administration and managed maintenance. Active in the CCTV User Group, Cognetix are informed of the latest developments and have an in-depth understanding of legislation.
Bosch Security Systems offers a complete line of CCTV products including videa cameras, autodomes, monitors, digital recorders and IP video systems.
Broadland Guarding Services Tel. +44(0)1603 484 884 Fax. + 44(0)1603 484 969 Email: info@broadlandguards.com Web: www.broadlandguards.com
Computer Recognition Systems Ltd Tel. +44(0)118 979 2077 Fax. +44(0)118 977 4734 sales@crs-vision.com www.crs-vision.com
CCTV CONTROL ROOM MANAGEMENT: Broadland Guarding Services are a long established provider of CCTV Control Room Management and Monitoring Services carried out by vetted, trained, licensed and uniformed Personnel. Working in Partnership Towards a Secure Future.
CRS is the world’s leading supplier of automatic numberplate reading (ANPR) systems. We invented the technology in 1979. CRS now supplies ANPR systems for a wide range of applications including high security access control, free flow surveillance, car park management, speed measurement, journey time measurement, bus lane monitoring and traffic data collection.
CMG Consultancy For Independent Security Advice Tel. +44 (0)23 9225 9818 E-mail: cmg.consultancy@btconnect.com
Make sure they can find you
Is sought by many for its impartial and financially independent advice on many aspects of security design, specification, project management and product evaluation. Core disciplines include: Digital and Analogue video, IP transmission, fibre, wireless, access control, sound systems, alarms, control rooms and mediation.
The CCTV Image directory is: the essential reference guide • outstanding value for money • a key tool for end-users, purchasers and consultants • just £425+VAT for a full year * Offer open exclusively to CCTV User Group member companies
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May 2009
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Directory
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Conway Security Products Tel. 44 (0)1494 461373 Fax 44 (0) 1494 531685 www.conway-cctv.co.uk sales@conway-cctv.co.uk
Genetec Tel. +44(0)1767-651554 Email: sales@genetec.com Web: www.genetec.com Genetec is a pioneer in the physical security and public safety industry and a global provider of world-class IP video surveillance, access control and license plate recognition (LPR) solutions. With sales offices and partnerships around the world, Genetec caters to markets such as transportation, education, retail, gaming, government and more.
Established in 1986, Conway is a UK-based designer and manufacturer of a wide range of CCTV products including domes, camera housings and pan/tilts. Conway’s products are used throughout the world in an array of applications from city centres to prisons and highways. Having the ability to design and manufacture inhouse allows Conway to deliver exact customer solutions to the highest standards.
Dallmeier electronic UK Tel. +44(0)117-303 9303 Fax +44(0)117-303 9302 Web: www.dallmeier-electronic.com
Global MSC Security Tel. +44 (0)117 932 3394 Fax +44 (0)117 932 1159 Email: derekm@globalmsc.net www.globalmsc.net
Dallmeier is a leading developer and manufacturer of digital CCTV solutions with a complete offering that includes IP and analogue domes and cameras, digital video recorders and streamers, system management software, ANPR solutions and advanced image analysis systems. Dallmeier is highly regarded for its dedication to innovation, quality and customer service.
Independent, multi-disciplined security and CCTV consultants delivering best value solutions. From conducting performance audits of cost/benefit of existing systems or costed feasability studies of potential schemes, through to the expertise in the design, specification and project management of CCTV, access control, transmission and the seamless integration of such systems in all environments.
DataCom Interactive Ltd Tel. +44(0)1325-359555 Fax +44(0)1325-359333 Web: www.datacominteractive.co.uk Email: info@datacominteractive.co.uk
Gresham Wood Technical Furniture & Design Tel. 01279 813132 Fax 01279 814627 Email: sales@greshamwood.com Web: www.greshamwood.com Gresham Wood have over 30 years experience designing, manufacturing and installing CCTV security control rooms. We provide a free initial on-site survey for your project. This is then backed up by a full 2-D / 3-D design presentation detailing the control room layout inclusive of all ergonomic, H & S and DDA requirements.
We provide Security Industry Authority licence to practice training for CCTV operators and security guards plus other accredited courses. Visit our website or call us for details.
Guide Security Services Ltd Tel. +44 (0)845 058 0011 Fax +44 (0)845 058 0018 Email: info@guidesecurity.co.uk www.guidesecurity.co.uk
Dedicated Micros Ltd Tel. +44(0)845 600 9500 Web: www.dedicatedmicros.com Fax. +44(0)845 600 9504 Email: customerservices@dedicatedmicros.com Established for 20 years, Dedicated Micros is an international market leader in the field of specialist CCTV control equipment. The company is renowned for the design and manufacture of robust, dedicated, multiplex hardware designed to meet the demands of continuous 24-hour security surveillance.
Founded in 1996 on the principles of service excellence, Guide Security Services Ltd (GSS) are a leading integrated security and remote CCTV monitoring solutions provider. Using an amalgam of IT and security technologies, GSS specialise in the design, installation, maintenance and monitoring of hybrid and IP based security and video surveillance solutions within a range of end user market sectors.
DSSL Group Tel. +44(0)1268-590787
Instrom Ltd Tel: +44 (0)1908 210288 Fax: +44 (0)1908 210277 E-mail: enquiries@instrom.com Web: www.instrom.com
Web: www.dssl.co.uk Email: admin@cvssltd.co.uk Direct Surveillance Solutions Ltd (DSSL) formed in 1997 now incorporating CVSS Ltd. Both highly engineering oriented companies. The group has considerable expertise in wireless and hard wired CCTV solutions, access control and perimeter protection gained in public and private sectors delivering a variety of complimentary and integrated technologies.
Instrom are independent security consultants providing professional, impartial security advice and consultancy services. Instrom works with a wide range of organisations to help protect their people, property and profits. Core services include: • Risk assessments and security audits • Security system design • Project management • Documentation of systems and procedures.
ESSA Technology Tel - 01752 848094 Fax - 01752 840780 Web - www.essa.co.uk Email - sales@essa.co.uk
Intech Furniture Tel. +44(0)161-477 1919 Fax +44(0)161-480 7447 Email: info@intechfurniture.com Web: www.intechfurniture.com
Essa is a leading supplier of touchscreen computer control and ANPR systems. We provide in-house software development specializing in high level integration projects for CCTV and ANPR systems.
Established in 1978, Intech specialise in the design, manufacture and installation of control room furniture. Intech can also completely transform control centres by offering a full fit-out package. With a bespoke design service, focusing on quality and customer service, Intech is the smarter solution for your control room.
May 2009
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CCTVImage
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MFD International Ltd Tel. +44(0)1794-516171 Fax +44(0)1794-524460 Web: www.mfdgroup.co.uk Email: mail@mfdgroup.co.uk
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Established in 1975, MFD provides independent security advice and multidisciplined technical expertise in CCTV surveillance schemes and control rooms, blast resistant structures and physical counter-terrorist measures. MFD has completed over 80 town/community CCTV schemes and offers electrical/electronic, civil/structural, architectural and mechanical services’ engineering expertise.
JVC Professional Europe Ltd
OpenView Tel. 0845 071 9110 Fax 0870-143 2289 Email: sales@openviewgroup.com Web: www. openviewgroup.com
Tel. +44(0)20-8208 6205 (sales office) Fax +44(0)20-8208 6260 Email: salesadmin@jvcpro.co.uk Web: www.jvcpro.co.uk JVC Professional Europe Ltd is a wholly owned subsidiary of Victor Company of Japan, one of the world’s leading manufacturers and suppliers of a wide range of sophisticated high quality professional broadcast, recording, playback and presentation equipment, along with computer imaging, internet communications, data storage solutions and CCTV.
Operating throughout mainland UK, OpenView Group is a leading system Integrator of convergent technology solutions. We specialise in designing, installing and maintaining CCTV and integrated command and control centres. CONVERGENT TECHNOLOGY SOLUTIONS
Lambert & Associates Tel. +44 (0)1276 38709 Fax +44 (0) 870 762 3119 Email: cctv@lambert-associates.co.uk Web: www.lambert-associates.co.uk
Panasonic System Solutions Europe Web: www.pss.panasonic.eu Email: system.solutions@eu.panasonic.com Panasonic manufactures a wide range of CCTV products including static and dome cameras, digital recording and matrix systems, iris recognition access control cameras as well as a vast array of IP network equipment. The range extends to provide a full system or solution, with pre and post-sales support starting from the initial specification all the way through to commissioning and maintaining the system.
Providing versatile and impartial technical and commercial expertise for CCTV and security facilities. As dyed-in-the-wool ‘techies’ we specialize in seeing through the industry’s smoke & mirrors on your behalf. Designs, specifications, project management, testing, commissioning, faults, expert reports and training. We’re ‘geeks’ who speak your language too.
Mayflex
Raytec Tel. +44(0)1670-520055 Fax +44(0)1670-528447 Email: sales@rayteccctv.com www.rayteccctv.com
Tel: +44 (0) 121 326 7557 Fax: +44 (0) 121 326 1537 Web: www.mayflex.com Email: sales@mayflex.com Mayflex has become a leading distributor of cabling infrastructure, networking and physical security products. We distribute products from leading suppliers such as Mobotix, Panasonic, Bosch, Lilin, Overland and Milestone. Our product range is supported by a focused internal and external sales team. Through dedication to service, providing a comprehensive and complementary product range, Mayflex is committed to becoming the installer’s partner of choice.
RAYTEC are leaders in CCTV lighting technologies and provide a complete range of Infra-Red and Hybrid-Illuminators for CCTV professionals. Technologies include RAYMAX Infra-Red and RAYLUX White-Light LED products plus specialist lighting products including Voyager 2 advanced number plate capture cameras.
BT Redcare Tel. +44(0)800-673221 Web: www.redcare.bt.com Email: redcare@bt.com
Mark Mercer Electronics Limited Tel.+44(0)1422 832636 Fax.+44(0)1422 831016 Web: www.domes.co.uk Email: sales@markmercer.co.uk
Mark Mercer Electronics Limited Tel.+44(0)1422 832636 Fax.+44(0)1422 831016 Web: www.domes.co.uk Email: sales@markmercer.co.uk Mark Mercer Electronics Ltd is a privately owned British company specialising, since 1978, in the design and manufacture of surveillance domes, control systems and monitor housings. A variety of styles are available to suit many applications, including retail, commercial, industrial and city centre schemes.
We are a leading global supplier of a range of high quality end to end solutions – delivering CCTV transmission, video storage, cameras, telemetry, network, access control, fire and intruder alarm monitoring and other bespoke applications.
Mark Mercer Electronics Ltd is a privately owned British company specialising, since 1978, in the design and manufacture of surveillance domes, control systems and monitor housings. A variety of styles are available to suit many applications, including retail, commercial, industrial and city centre schemes.
Meyertech Ltd Tel. +44(0)161-628 8406 Fax +44(0)161-628 9811 Web: www.meyertech.co.uk Email: sales@meyertech.co.uk
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Meyertech is the leading British manufacturer of Digital-IP, Hybrid and Analogue CCTV Command & Control Systems. Meyertech’s ZoneVu® Integrated Hardware and FUSION™ Management Software provide proven integrated security solutions to Public Space, Prison, Stadia & Events, Homeland Security, Emergency Service, Airports & Ports, and Transport Infrastructure markets.
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The CCTV Image directory is: the essential reference guide • outstanding value for money • a key tool for end-users, purchasers and consultants • just £425+VAT for a full year * Offer open exclusively to CCTV User Group member companies
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| CCTVImage SANYO Security Tel. +44(0)1923 477226 Email: cctv@sanyo.co.uk Web: www.sanyosecurity.com
Redvers Hocken Associates Tel. +44(0)121-777 2474 Web www.rha-security.com Email email@rha-security.com Consultants for Security and Electronic Systems. Totally independent of all product suppliers and installers. Feasibility Studies, Audits, Surveys, Designs, Project Management and Commissioning, CCTV, Communications, Alarms, Control Room Design, Security Evaluation.
With over 40 years of experience SANYO have one of the most comprehensive CCTV product ranges available. Our complete range of solutions, including HD products, utilise world-leading technologies and are famed for their first class quality, performance and reliability. This, combined with our renowned technical and service support, make SANYO the preferred choice for installers and end users alike.
Remploy Tel. +44(0)845-1460502 Fax +44(0)1246-453881 Web: www.remploycctv.co.uk Email: cctvsales@remploy.co.uk
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Remploy CCTV can deliver for you a full package of both outsourced control room management and provide trained licensed relief staff with emphasis on people management and the quality of staff whilst helping you meet your employment diversity targets.
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Samsung Techwin Tel. +44 (0)1932 455309 Fax. +44(0)1932 455325 Email: STEsecurity@samsung.com Web: www.samsungcctv.co.uk Samsung Techwin is a full professional security solutions provider with a product portfolio to satisfy a broad range of applications. All products are backed by a full three-year warranty and Samsung Techwin’s leading support services; which include free system design, free-phone technical support and local service centres.
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Sony United Kingdom Tel. +44(0)870 60 60 456 Fax +44(0)1932-817011 Email: SUKLeadsPlus@eu.sony.com Web: www.sonybiz.net/nvm Sony IPELA Network Video Monitoring solutions offer intelligent, costeffective flexibility in a variety of applications across the Government, education, retail and leisure sectors. Sony provide a host of IP network and analogue products to track customer movements and behaviours as well as securing their safety in any given environment.
Stryker Communications Ltd Tel. 08707-705811 Email : info@stryker.uk.com Web : www.stryker.uk.com Stryker design and supply wireless solutions and specialised equipment for security and surveillance operations. IRIS (Intelligent Remote Information System) is a range of purpose-designed wireless surveillance equipment configurable to operate on analogue, COFDM digital, WiFi, wireless IP and 3G/GPRS wireless communications. The range includes solutions for infrastructure-based, redeployable and unattended CCTV surveillance operations.
OFFICIAL PUBLICATION OF THE C CTV USER GROUP
Products & Services Directory ATTENTION CCTV USER GROUP MEMBER COMPANIES (members only) You can upgrade your entry in the Directory of Member Companies for as little as £425 + VAT. That covers six issues and includes your telephone, fax, website and e-mail address plus 25 words of text.
Synectics Security Networks Tel. +44(0)114-255 2509 Email: sales@synx.com Web: www.synx.com Synectics’ unrivalled range of Security Industry award-winning CCTV products includes: SynergyPro touch-screen control system, e100 & e800 encoders, real-time range of Modular Digital Recording Systems – incorporating ‘Time-lapse Later’, video matrix switchers, ‘PRIVacy’ electronic scene masking, product integration interfaces, VDA’s and range of system peripherals.
Contact us for further information: Call Jack Lunn or Nick Sutton – Tel. 01543-250456 or e-mail jack.lunn@cctvmedia.co.uk Yes, please include us in the directory (6 issues) at a cost of £425 + VAT.
Company Telephone Fax E-mail Web
Tavcom Training Tel. +44(0)1489 895099 Fax +44(0)1489 894400 Email: sales@tavcom.com Web: www.tavcom.com
____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________
Tavcom is the UK’s leading security systems training company providing award-winning BTEC accredited courses for selection, installation, operation and maintenance of all electronic security systems including, CCTV, Integrated Networked solutions (IP), access control, intruder alarms and SIA licensing courses for (PSS) Operators. We also offer a range of truly independent technical consultancy services from product testing to system evaluation.
May 2009
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Issue sponsor
CCTVImage
| Directory Index of member companies
Thinking Space Systems Tel. +44 (0)1794-516633 Email: info@thinking-space.com Web: www.thinking-space.com Thinking Space manufactures high-quality technical furniture for CCTV control rooms. It offers complete project management as well as an initial free consultation and design service. Materials used include wood, glass, and the TS System – a bespoke aluminium extrusion framework. Clients include ADT, Sony, BAE, Siemens, police and local authorities.
Tyco Fire & Integrated Solutions – Traffic & Transportation Tel. +44(0)1954-784000 | Fax +44(0)1954-784010 Email: info.tisuk@tycoint.com www.tycotraffic.com Fire & Integrated Solutions - Traffic & Transportation, is a leading integrator in digital & analogue CCTV surveillance systems for motorways, tunnels, UTC and city centres. We specialize in control systems, UTMC, wireless CCTV, (including 3G/GSM rapid deployment units), bus lane enforcement, road user charging, Incident detection and ANPR technologies.
AUTOMATED SURVEILLANCE & RECOGNITION Computer Recognition Systems +44(0)118-979 2077
Tyco Fire & Integrated Solutions (UK) Limited tycotraffic.com Appian Technology Ltd +44 (0) 1628 554 750 CitySync Ltd +44(0)1707-275169 Clearview Communications Ltd +44(0)1245-214104 Ipsotek Ltd 020-8971 8300 Mobile CCTV Ltd silvercontrol.com Scyron Ltd scyron.co.uk
CCTV - GENERAL AMG Systems Ltd amgsystems.co.uk
Axis Communications (UK) Limited
Video Domain Technologies (UK) Tel. +44(0)870-330 0166 Fax +44(0)870-330 0167 Email: sales_uk@vdomain.com Web: www.vdomain.com
axis.com
Chroma Vision Ltd chroma-vision.co.uk
DSSL Group cvssltd.co.uk
Video Domain is a manufacturer and importer of a wide range of economically priced, Hi resolution and quality CCTV cameras and DVRs. We also specialise in covert video surveillance solutions and Video Alarm Transmission. We are a leading security supplier to the Police, Government and major retail chains.
Genetec
genetec.com
Intrepid Security Solutions Ltd intrepidsecurity.com
IVS CCTV
ivscctv.co.uk
Mayflex
mayflex.com
Winsted Ltd Tel. +44(0)1905-770276 Fax +44(0)1905-779791 Email: info@winsted.com Web: www.winsted.com
Teleeye Europe Ltd
Control room and IP furniture specialist Winsted offers a comprehensive and cost-effective range of consoles, equipment racks, monitor walls and tape storage solutions, with a free 10-year guarantee. Modular consoles allow easy changes and expansion; design services include computerised drawings, colour renderings and 3-dimensional ‘walk through’ animations.
Wireless CCTV Tel. +44 (0)1706 631166 Fax +44 (0)1706 631122 Email: sales@wcctv.com Web: www.wcctv.co.uk Wireless CCTV Ltd is an international, market-leading innovator in overt, covert and body-worn mobile surveillance solutions, and has been presented with a Queen’s Award for Enterprise: Innovation 2009. The company’s client base incorporates 350 UK Local Authorities, over 35 UK Police forces, the Highways Agency and leading construction industry companies.
Wireless Innovation Tel. +44 (0)1594 862940 Fax +44 (0)1594 862941 Web: www.wireless-innovation.co.uk Email: cctv@wi-ltd.net
teleeye.com 2020 Vision Systems Ltd 2020cctv.com CCTV Services Ltd cctvservicesltd.com Controlware Communications controlware.com Croma Shawley shawley.com Data-Storage/Fortuna Power Systems Ltd data-storage.co.uk David Williamson Training & Consultancy Services 02891-275930 Easynet +44(0)20-7032 5200 Ecl-ips ecl-ips.com Eclipse Research Ltd 020-7704-2889 EDS 020-7569 4649 Emerson Management Services Ltd emerson.co.uk Envisage Technology Limited envisagetechnology.com Ernitec UK ernitec.com Evolution (Electronic Security Systems) Ltd 01494-539881 Metham Aviation Design (MAD) madcctv.com
Wireless Innovation is one of the UK’s leading wireless network providers for the backhaul of CCTV, Door Entry and other security datastreams. Wireless Innovation has supplied networks covering over 100 sq km, allowing councils, housing associations and other authorities to own their network, dramatically reducing OPEX compared with wired networks.
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CCTV - GENERAL Perpetuity Research and Consultancy International perpetuitygroup.com Teleste UK Ltd teleste.com Tellemachus Ltd tellemachus.co.uk Verint Video Solutions Ltd verint.com Videotec UK videotec.com Wavesight wavesight.com
CCTV - MOBILE Stryker Communications Ltd stryker.uk.com
Wireless CCTV (WCCTV)
wcctv.com Fluidmesh Networks fluidmesh.com High Mast Video highmastvideo.com MEL Secure Systems melsecuresystems.com Mobile CCTV Ltd silvercontrol.com
CCTV CAMERAS Bosch Security Systems bosch.co.uk
CBC EUROPE Ltd cbcuk.com
Conway Security Products conway-cctv.co.uk
Dallmeier Electronic UK
dallmeier-electronic.com
Mark Mercer Electronics
+44(0)1422-832636
Panasonic UK Ltd panasonic.co.uk/cctv
Synectic Systems Group synx.com
Video Domain
+44(0)870-330 0166 Ecl-ips ecl-ips.com Forward Vision CCTV fvcctv.co.uk JVC Professional Europe Ltd jvcproeurope.com Pelco UK pelco.com
CCTV CONTROL HARDWARE Bosch Security Systems bosch.co.uk
Conway Security Products conway-cctv.co.uk
Gresham Wood Technical Furniture & Design Ltd greshamwood.com
Intech Furniture intechfurniture.com
Meyertech Ltd meyertech.co.uk
Thinking Space Systems Ltd
thinking-space.com
Winsted
winsted.com
CCTV CONTROL HARDWARE COE Ltd coe.co.uk Metham Aviation Design (MAD) madcctv.com Telindus Ltd telindus.co.uk Videotec UK videotec.com
CCTV CONTROL SOFTWARE Essa Technology essa.co.uk
Genetec
genetec.com
Meyertech Ltd meyertech.co.uk
Synectic Systems Group
synx.com Bold Communications Ltd boldcommunications.co.uk CNL (Computer Network Ltd) cnluk.com Controlware Communications controlware.com i-Comply i-comply.co.uk Indigo Vision +44(0)131-475 7200 Scyron Ltd scyron.co.uk Traffic Support Ltd trafficsupport.co.uk Visimetrics visimetrics.com
CCTV LENSES CBC EUROPE Ltd cbcuk.com Pentax pentax.co.uk
CCTV SYSTEMS - SUPPLY, INSTALL, MAINTAIN Cartel Security Systems Plc openviewgroup.com
Chroma Vision Ltd chroma-vision.co.uk
DSSL Group cvssltd.co.uk
Guide Security Services (GSS)
guidesecurity.co.uk
Intrepid Security Solutions Ltd intrepidsecurity.com
Tyco Fire & Integrated Solutions (UK) Limited tycotraffic.com Access Communication Services Ltd +44(0)1474-834834 Atec Security atec-security.co.uk Automated Systems Services +44(0)1489-550120 CCTV Services Ltd cctvservicesltd.com Central Security Systems Ltd centralsecuritysystems. co.uk Clearview Communications Ltd +44(0)1245-214104
Cont’d next page COMPANIES HIGHLIGHTED IN RED ARE FEATURED ON PREVIOUS PAGES
May 2009
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| CCTVImage
Directory
Directory of member companies CCTV SYSTEMS - SUPPLY, INSTALL, MAINTAIN Ecl-ips ecl-ips.com IC2 CCTV & Security Specialists UK Ltd ic2cctv.com IQ Security Ltd iqsecurity.co.uk Johnson Controls Ltd +44(0)2392-564434 Link CCTV Systems linkcctv.co.uk Onwatch Plc onwatch.com Quadrant Security Group qsg.co.uk SWORD Services Ltd swordservices.com Technology Solutions tecsolutions.co.uk Tellemachus Ltd tellemachus.co.uk Touchstone Electronics Ltd t-e-l.co.uk
CCTV TRAINING CCTV Training.Com cctvtraining.com
DataCom Interactive Ltd datacominteractive.co.uk
Remploy Limited remploy.co.uk
Tavcom Training
tavcom.com David Williamson Training & Consultancy Services 02891-275930 Mercury Security Training Services +44(0)1562-881015 Optimum Security Services Ltd optimum.me.uk Perpetuity Research and Consultancy International perpetuitygroup.com
COMMUNICATIONS & HELP POINTS Complus Teltronic complusteltronic.co.uk Ogier Electronics Ltd ogierelectronics.com Transend (UK) Ltd transenduk.com
COMPLETE SOLUTIONS Cognetix Ltd cognetix.co.uk
GE Security UK Ltd +44(0)8707-773048
GE-Interlogix UK Ltd geindustrial.com
Guide Security Services (GSS)
guidesecurity.co.uk
Panasonic UK Ltd panasonic.co.uk/cctv
Samsung Techwin samsung.com
Siemens Building Technologies
+44(0)1784-412698 2020 Vision Systems Ltd 2020cctv.com Active CCTV & Security Ltd cctvactive.co.uk Alpha ESS Ltd +44(0)191-2732233
COMPLETE SOLUTIONS Bold Communications Ltd boldcommunications. co.uk CCTV Services Ltd cctvservicesltd.com CNL (Computer Network Ltd) cnluk.com Honeywell Video Systems UK sue.howes@honeywell. com IQ Security Ltd iqsecurity.co.uk
CONFERENCES Global MSC Security gigs.uk.net
CONSULTANTS Chris Lewis Fire & Security chrislewisfs.co.uk
CMG Consultancy +44 78 9403 5832
Cognetix Ltd cognetix.co.uk
Global MSC Security gigs.uk.net
Instrom Security Consultants instrom.com
MFD International mfdinternational.co.uk
Redvers Hocken Associates
rha-security.com Advanced Security Partners Ltd asp-limited.com Alpha ESS Ltd +44(0)191-2732233 Association of Security Consultants cctvwithtlc.co.uk Atkins Telecoms atkinsglobal.com Be Prepared +44(0)1225-448912 Capita Symonds 07824-362577 CCD Design & Ergonomics Ltd ccd.org.uk Cogent Security Solutions Ltd +44(0)1527-595516 Comfort Zone comfortzone-cctv.co.uk Control Risks Group control-risks.com David Williamson Training & Consultancy Services 02891-275930 Davington Centre for Community community-solutions. co.uk DFT Associates 0208 304 6650 Dimension Productions Ltd dimension-productions. co.uk Easynet +44(0)20-7032 5200 Eclipse Research Ltd 020-7704-2889 IBI Group +44(0)20-7017 1869 Independent Communication Solutions icsfibreoptics.com
CONSULTANTS Jadestream Consulting jadestream.co.uk JMT Systems jmtsystems.com Lambert & Associates lambert-associates.co.uk Martin Cole Consultancy Services 07974 570 313 Mason Communications +44(0)161-877 7808 Mercury Security Training Services +44(0)1562-881015 Morse Security Consultants +44(0)1283-537131 NSG Security Consultants nsgsecurity.co.uk Optimum Security Services Ltd optimum.me.uk P.C.D Consulting Limited 07809 613 887 Perpetuity Research and Consultancy International perpetuitygroup.com SGW Associates sgwassociates.co.uk The Lyndhurst Consultancy cctvwithtlc.co.uk Threefold Project Management threefold.ie Tricker Consultants Ltd 01189 694 441
CONTRACT STAFF Broadland Guarding Services Ltd broadlandguards.com
Remploy Limited
remploy.co.uk Charter Security plc charter-security.co.uk Chubb Security +44(0)1933-671000 Legion Group Plc legiongroup.co.uk Profile Security Services profilesecurity.co.uk The Corps Monitoring Centre the-corps.co.uk
CONTROL ROOM FURNITURE Gresham Wood Technical Furniture & Design Ltd greshamwood.com
Intech Furniture intechfurniture.com
Thinking Space Systems Ltd
thinking-space.com
Winsted
winsted.com CCD Design & Ergonomics Ltd ccd.org.uk TVS CCTV Ltd tvs-cctv.com
CONTROL ROOM MANAGEMENT SYSTEMS Essa Technology essa.co.uk
CONTROL ROOM MANAGEMENT SYSTEMS Meyertech Ltd
meyertech.co.uk Bold Communications Ltd boldcommunications. co.uk CCD Design & Ergonomics Ltd ccd.org.uk CNL (Computer Network Ltd) cnluk.com Complus Teltronic complusteltronic.co.uk Electrosonic UK +44(0)1322-222211 i-Comply i-comply.co.uk
DIGITAL & NETWORK VIDEO RECORDING Bosch Security Systems bosch.co.uk
BT Redcare vision bt.com
CBC EUROPE Ltd cbcuk.com
Dallmeier Electronic UK
DISPLAY HARDWARE & SYSTEMS Barco Ltd barco.com
Winsted
winsted.com Electrosonic UK +44(0)1322-222211 JVC Professional Europe Ltd jvcproeurope.com
DISTRIBUTORS Transend (UK) Ltd transenduk.com
IMAGE ANALYSIS Intrepid Security Solutions Ltd intrepidsecurity.com Dectel Security Ltd dectel.co.uk
LIGHTING & IR ILLUMINATION Raytec Ltd
rayteccctv.com David Webster Limited dwlimited.co.uk Derwent Systems +44(0)1670-730187
Dedicated Micros
MANUFACTURERS Conway Security Products
Mayflex
GE Security UK Ltd
Panasonic UK Ltd
GE-Interlogix UK Ltd
dallmeier-electronic.com dedicatedmicros.com mayflex.com panasonic.co.uk/cctv
SANYO Europe Ltd +44(0)1923-477222
Siemens Building Technologies +44(0)1784-412698
Synectic Systems Group synx.com
Tecton
tecton.co.uk
Tyco Fire & Integrated Solutions (UK) Limited tycotraffic.com
Video Domain
+44(0)870-330 0166 802 Global 802global.com ADPRO (Vision Systems) vesda.com COE Ltd coe.co.uk IC2 CCTV & Security Specialists UK Ltd ic2cctv.com Indigo Vision +44(0)131-475 7200 JVC Professional Europe Ltd jvcproeurope.com Pelco UK pelco.com SigmaFAST sigmagroup.org SWORD Services Ltd swordservices.com TAC UK Limited uk.tac.com Vigilant Technology UK vglnt.co.uk Visimetrics visimetrics.com Visioprime +44(0)1256-378215
conway-cctv.co.uk
+44(0)8707-773048 geindustrial.com
Gresham Wood Technical Furniture & Design Ltd greshamwood.com
Intech Furniture intechfurniture.com
Mark Mercer Electronics
MONITORING SERVICES The Corps Monitoring Centre the-corps.co.uk
POLES & CAMERA SUPPORTS Altron Communications
+44(0)1269-831431 High Mast Video highmastvideo.com WEC Camera Mounting Solutions wec.uk.net
REDEPLOYABLE CAMERAS DSSL Group cvssltd.co.uk
Genetec
genetec.com
Stryker Communications Ltd stryker.uk.com
Wireless CCTV (WCCTV)
wcctv.com 802 Global 802global.com CitySync Ltd +44(0)1707-275169 Clearview Communications Ltd +44(0)1245-214104 i-Comply i-comply.co.uk Mobile CCTV Ltd silvercontrol.com Persides Ltd persides.com
REGULATORY COMPLIANCE Mercury Security Training Services +44(0)1562-881015
Siemens Building Technologies
VIDEO TRANSMISSION BT Redcare vision
Thinking Space Systems Ltd
Dallmeier Electronic UK
+44(0)1422-832636 +44(0)1784-412698
thinking-space.com Derwent Systems +44(0)1670-730187 Dimension Productions Ltd dimension-productions. co.uk Honeywell Video Systems UK sue.howes@honeywell. com Metham Aviation Design (MAD) madcctv.com Optex (Europe) Ltd optex-europe.com Vicon Industries vicon-cctv.com Visimetrics visimetrics.com
MONITORING SERVICES Guide Security Services (GSS)
guidesecurity.co.uk Charter Security plc charter-security.co.uk Sefton Security Services +44(0)1519-344747
bt.com
dallmeier-electronic.com
Mayflex
mayflex.com
Stryker Communications Ltd stryker.uk.com
Video Domain
+44(0)870-330 0166
Wireless CCTV (WCCTV)
wcctv.com 802 Global 802global.com BEWnet Communications Ltd +44(0)1293-873235 COE Ltd coe.co.uk Croma Shawley shawley.com Electrosonic UK +44(0)1322-222211 Indigo Vision +44(0)131-475 7200 MLL Telecom Ltd mlltelecom.com Teleste UK Ltd teleste.com Transend (UK) Ltd transenduk.com
COMPANIES HIGHLIGHTED IN RED ARE FEATURED ON PREVIOUS PAGES May 2009
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CAMERA: #51 LOCATION: LOADING BAY
TIME: 2009-01-16 11:55:57 COMPRESSION: H.264
MOTION DETECTION: ON ACTIVE TAMPERING ALARM: ON
FRAME RATE: 30 RESOLUTION: D1
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