CCTV Image Magazine CI36 December 09

OFFICIAL PUBLICATION OF THE C CTV USER GROUP December 2009

www.cctvusergroup.com

Into the Nite zone Help points and CCTV in Glasgow creating safer night-time economy

Technology assures gypsy site safety Against the odds, Wiltshire Council fights crime on gypsy and traveller sites with the use of CCTV

Hackney troubles Safety checks are being made after a camera assembly falls from a pole onto a public footpath

Also in this issue • News: Report from the Autumn 2009 CCTV User Group conference • High definition ANPR • And more...

Table of Contents

CCTVImage Editor-in-Chief: Peter Fry CCTV User Group Tel. +44(0)1202-707552 Fax +44(0)1202-701732 peter@cctvusergroup.com To join the CCTV User Group, please contact the Group on the number above.

Editor: Tom Reeve Tel. +44(0)20-8255 5007 tom.reeve@cctvimage.com Please email press releases and articles to the editor or mail them to: CCTV Image, PO Box 795A, Surbiton, KT5 8YB United Kingdom Director of Media: Peter Mawson Tel. +44(0)1543-250456 Mob. +44(0)7841-693979 Peter.Mawson@ securitymediapublishing.com Key accounts: Jack Lunn Jack.Lunn@ securitymediapublishing.com Tel. +44(0)1543-250734 Sales consultant: Nick Sutton Nick.Sutton@ securitymediapublishing.com Tel. +44(0)1543-250592

December 2009

by Peter Fry . . . . . . . . . . . . . . . . . . . . . . 5

News News . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Hackney pan-tilt head falls . . . . . . . . . 12 Members Bill . . . . . . . . . . . . . . . . . . . . 14 CCTV User Group conference . . . . . . 17

Administrative correspondence: Security Media Publishing Ltd PO Box 5231, Lichfield WS14 4EB United Kingdom

Columns

Wiltshire gypsy sites . . . . . . . . . . . . . . 26

17 CCTV Image editor, Tom Reeve, reports from the Autumn 2009 CCTV User Group Conference held at the Four Pillars Hotel

Talking Shop . . . . . . . . . . . . . . . . . . . . 31

Features Hi def ANPR . . . . . . . . . . . . . . . . . . . . 38 26 A report on the methods used

by Wiltshire Council to cut down on anti-social behaviour on a gypsy and traveller site

Case Studies Glasgow’s ‘Nite Zone’ . . . . . . . . . . . . . 35 UCL site . . . . . . . . . . . . . . . . . . . . . . . . 40

Industry news . . . . . . . . . . . . . . . . . . . 43 Directory of companies . . . . . . . . . . . . 45 35 A case study on Glasgow City Council’s investment into its Nite Zone which provides help points for residents and tourists alike

© 2009 Security Media Publishing Ltd/CCTV User Group. Printed by Synergy Print Management Ltd

Issue sponsor

12 Report on safety checks after a CCTV camera assembly fell from a six metre pole onto a footpath in the London Borough of Hackney

SIA gets to grips with CCTV . . . . . . . 10

Rooms with a View

The CCTV User Group does not endorse any product or service advertised or mentioned in this publication. While every effort is made to ensure the accuracy of the content, neither the CCTV User Group nor Security Media Publishing Ltd can be held liable for mis-statements or inaccuracies contained herein.

No. 36

Welcome & News

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December 2009

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| Welcome and News

Welcome and News Conference de-brief

Peter Fry, Director, CCTV User Group ABOUT 180 DELEGATES joined us last month for our autumn conference at the Cotswold Water Park Four Pillars Hotel, slightly down on the numbers the previous year, but not at all surprising in the economic circumstances that affect private and public sectors alike. Preparation for the conference was severely disrupted by communication problems following our move of home and office just over a month beforehand but feedback shows this didn’t seem to affect the delegates’ enjoyment of the event in the slightest and the excellent variety of speakers scored some of the highest scores achieved at our conferences.

There is more in-depth coverage of the presentations later in this issue to give those members who couldn’t attend at least a synopsis of the topics covered and issues raised which concentrated largely on various aspects of the operators critical role in any PSS CCTV system.

My particular thanks however go to those members of the User Group that represent the members on the various National Strategy sub-groups who not only facilitated the conference workshops on these topics but also, at short notice, volunteered to host an open forum at which they summarised the work and progress of the groups and then gave delegates

the opportunity to express their views on these aspects of the strategy.

One critical and often-asked question during the conference however has still not been answered, who is going to pay for the implementation of all the strategy recommendations particularly in this time of economic hardship?

In talking to delegates it would appear that many police forces and local authorities are anticipating major cuts in their budgets for 2010/2011, in some cases reaching figures of 20 per cent!

Verbal and written feedback from the conference showed delegates strongly felt that they would not be able to afford to attend two conferences in the year (although the original idea of holding one towards the north of the country and one more southerly was to minimise travel and did not anticipate delegates attending both). In the conference packs we had put preliminary dates for an April conference in Manchester but in view of the delegates views we have now released that provisional booking and are actively looking at one, more central event in 2010 possibly in the Birmingham area in June. So please watch this space for updates on this, and I would greatly welcome members’ views, so please drop me a line at Peter@cctvusergroup.com.

Around the UK How is the economic climate affecting public space CCTV? Thanks to Ilker Dervish of Comfort Zone yet again for forwarding some of the links to the following newspaper reports which give some insight into the effect of the economic

climate on some PSS CCTV systems.

I do stress that as some are dated a few weeks ago, in individual cases circumstances may have changed but they do show a disturbing trend in terms of where budget cuts to meet government savings targets are being considered.

Skipton (Telegraph and Argus – August 24) – In a previous issue I commented on the potential closure of the Skipton Town Centre CCTV system, which used to be pro-actively monitored 24/7 by Harrogate at a cost of around £64,000 pa.

The overview and scrutiny committee of Craven District Council subsequently put in proposals to continue the monitoring by Harrogate, expressing concern that the loss of the cameras would cause crime to increase in the town centre but the policy committee rejected the proposal and approved a compromise with the cameras being monitored at the Skipton Police Station with a saving of £51,000 pa, but the major disadvantage is that although the cameras would continue to record they would not be constantly monitored because of staffing levels.

Cannock Chase (Express and Star – October 30) – CCTV cameras installed in the District of Cannock to tackle anti-social behaviour could be scrapped to save the district council £44,000 per year.

CCTV coverage was introduced in 2001 after the specific area involved was identified as a hotspot for anti-social behaviour, but the council are considering decommissioning the 13 cameras and ploughing the monitoring and maintenance costs into other initiatives across the district. The council is now investigating if cameras provide value for money. Between January and June, the system recorded 59 incidents of anti-social behaviour, 26 of which were attended by the police.

Wigton Town Centre (Cumberland News – 23rd October) – Wigton’s CCTV services could be threatened by spending cuts at Allerdale Council.

The borough council will stop maintaining cameras in the town centre if proposals approved by the executive earlier this month are rubber stamped in November to try and meet the government target to achieve £3.5m savings.

The long-term plan is to pass funding, monitoring and maintenance of the cameras to the

Good time: first night at conference Issue sponsor

Cont’d next page December 2009

5

Welcome and News police or another party. But Wigton’s town council fears it could spell the end of camera coverage in the town. Stopping maintaining the CCTV services in Wigton would save around £5,300. An Allerdale spokesman said “There are 5 CCTV cameras in Wigton and they will continue to be monitored for as long as they are operational.”

“Allerdale Council will be working with other interested parties, such as Cumbria Police, to endeavour to make arrangements for them to take up the cost of maintenance and eventually monitoring, which they can already do from the relative Police Stations.”

All of the proposals will come before a meeting of the full council in November, if passed they will come into effect in January 2010.

Preston (The Garstang Courier – October 14) Concerns have been raised over the future of Preston’s crime-fighting CCTV cameras. It is not known whether maintenance of the whole city centre surveillance camera fleet can continue, with public sector budgets are expected to be squeezed in coming years.

Malcolm Doherty, chairman of Lancashire Police Authority, said there are no immediate plans to change the network. But he warned that there are “no guarantees” in coming years and that the concern is “there won’t be enough funding to maintain them”.

He told the Evening Post: “One of the biggest issues we have facing us is there’s going to be less funding – it’s not just in the police, it’s local authorities.” Asked if there are plans to scale back the CCTV network, he added: “Not at the moment but there is no guarantee that we will get enough funding to do everything.

“Where you are in a situation where things are getting harder you sometimes have to make some difficult decisions.” He added: “It is difficult to comment at the moment. One of the things we will be doing is trying to make sure those effective forms of policing will be kept.”

Preston city centre has 25 cameras covering the city 24 hours a day. Official figures have revealed they pick up an average of 900 incidents a month, leading to 175 arrests.

The system, set up in 1998, covers large areas of the city. The concerns were revealed following a meeting of the police authority and Preston’s Crime and Disorder Reduction Partnership.

Future funding for Police Community Support Officers and a network for Automatic Number Plate Recognition cameras were also raised as concerns. Coun Neil Cartwright, who sits on the Preston CDRP, said: “It may well be that we have to look a little bit harder to justify where we have them.

“We are all going through a budget process at the moment. It is very difficult for anyone to be anything other than coy at the moment because we are all facing very severe pressures.”

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Worcester City (Worcester News – November 10) Thousands of residents and 175 businesses have said Worcester’s CCTV system should continue to be monitored, according to the city’s MP. Mike Foster said nearly 4,000 people and 96 per cent of the businesses who responded to a survey he carried out said they wanted to keep the service.

The Worcester News had previously reported how the city council was considering no longer employing people to monitor the system to save £140,000 a year from its budget as it seeks to find £4.5m savings over the next 5 years.

The city council leader, Simon Geraghty, said the main issue rested with how a monitored network could be funded from other sources, such as with the help of West Mercia Police.

Mr Foster said people had told him how CCTV had helped them – from re-uniting them with lost children and confused elderly relatives, to catching criminals. And he said businesses had been most outspoken in their support, claiming that car parking charges in the city had been put up based on them being secure A police spokesman said CCTV was a good aid in fighting and preventing crime. He also said that the council had a duty to ensure the safety of those in the city.

Derby City CCTV (ThisisDerbyshire.co.uk – November 11) Derby City announced earlier this year that it wanted to scrap two of the eight cameras in Allenton district centre, but removing CCTV cameras to save money would send out the wrong message say traders and councillors would send out the wrong message in the light of gang violence.

“It sends out the wrong message, especially after the millions that was spent regenerating the area” John Bestwick the chairman of the Allenton Traders’ Association said.

A spokesman for Derby City Council said council officers had met with Allenton ward members and business leaders to discuss the petition. “No decision has been made about the cameras . A decision is likely in the near future.”

The leader of the council, Councillor Jones is reported as saying “Research has shown that CCTV is not as strong a deterrent against crime as popular perception would have it. Also the two cameras we are proposing to remove have no recorded incidents in our system.”

Shut down (Belfast Telegraph – September 27, 08) An interesting article in the Belfast Telegraph more than a year ago reported that crime had soared by 30 per cent in Lisburn city centre after the CCTV cameras were switched off earlier in the year. The cameras which also December 2009

6

served Hillsborough, Moira and Dunmurry were turned off after funding problems.

The chair of the council’s economic development committee said “The NIO had supplied the cameras and three other bodies were to maintain the running of the system. Following negotiations between traders, the police and the council, it has been left to the Council to fund the system totally.” He added “The police benefit the most from CCTV and I would have thought it was in their interests to make sure the system would not fail. When the system was shut down the crime rose by 30per cent, so it is clear for all to see the benefit the police have from the system.”

And now for the good news…

An indication of an alternative option for smaller CCTV systems – October 16.

An innovative region-wide CCTV system will be realised with £800,000 from the Welsh Assembly Government. The six North Wales Authorities, supported by North Wales Police, have successfully bid for funding to revolutionise CCTV in the region from the Invest to Save fund.

Currently monitored by six separate and very different schemes, the proposal is to cover the region with a single, co-ordinated camera network.

Sharing services across North Wales’ boundaries will deliver significant savings for the Councils involved and help manage effective responses from the police and other emergency services. The bid for funding was led by Conwy County Borough Council at a ‘Dragon’s Den’ style interview Cardiff.

Conwy’s chief executive, Byron Davies, said: “I’m delighted that we have been successful in securing funding for this multi-million pound project. This announcement means we can progress with developing a state-of-the-art regional CCTV centre which, when completed, will probably be amongst the best in Europe.”

“It is also pleasing to note that out of the 103 projects submitted, with 17 successful, the presentation for our joint project was commended. I would personally like to extend my thanks to all those involved in the project for their assistance and for their commitment to ensuring a successful outcome.”

“Ultimately, this project is about working together in North Wales to tackle crime and disorder and reduce the fear of crime.”

Ch Supt Simon Humphreys from North Wales Police said: “This successful bid is another example of partnership working in North Wales. We’ll share resources and expertise to help make North Wales a safer place.”

The next step in the project will be a meeting of all chief officers later this month, to consider the appointment of a project manager.

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News

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Royal recognition for safer streets research PIONEERING research into violence, alcohol and late-night safety has been recognised with one of the highest awards in the academic world.

Cardiff University’s Violence and Society Research Group is among the winners of a Queen’s Anniversary Prize for excellence in higher education, announced recently at a ceremony at St James’s Palace, London. Her Majesty the Queen will present the award to Cardiff University at Buckingham Palace in February.

For more than a decade, the Research Group’s findings have been translated into practical action to tackle late-night injuries in city centres. A key part of winning the Award was the Group’s work in setting up the prototype Crime Reduction Partnership in Cardiff in 1996.

To set up Crime Reduction Partnership, the academics, health professionals, South Wales Police and Cardiff Council worked together to identify violence hot-spots. In this period, Cardiff became the safest city of its size in the UK. Following Government legislation, many other communities have now adopted Cardiff’s partnership model, now known in Wales as Community Safety Partnerships.

Other key achievements by the Group, which includes Cardiff University experts in surgery, medicine, psychology, business and statistics: • Use of anonymised Accident and Emergency data to identify trends in late-night violence.

NEWS

This is used by Community Safety Partnerships and in the Group’s annual national violence survey • New programmes of care for violence victims at every stage of their treatment, including a new service for post traumatic stress • Identifying risk factors for violence – including crowd movements, levels of CCTV surveillance and the price of alcohol.

• Research on “glassing” injuries which has led to the introduction of toughened glass and plastic vessels in pubs and nightclubs • Research leading to the creation of the Universities’ Police Science Institute – a collaboration between Cardiff University, Glamorgan University and South Wales Police, which combines practical policing research with police training Professor Jonathan Shepherd, of Cardiff University’s School of Dentistry and Director of the Research Group, said: “I first became concerned about this issue as a young surgeon treating the victims of facial injuries every week.

It seemed amazing that many cases I saw were not being reported to the police. Over the years, my colleagues and I have worked to find practical solutions from health-based research. It is a great privilege to receive this Award, and hugely encouraging for our continuing work with our partners, locally, nationally and internationally in preventing community violence.”

GMP releases bank crime CCTV GREATER MANCHESTER Police has released harrowing CCTV footage showing the devastating effect on innocent victims.

The footage reveals the moment a gang burst into a bank in Wigan and terrified staff and members of the public by holding two victims at gunpoint.

As part of this latest crackdown on organised gangs, police are asking the public to help stop the violence and report any information in the run up to the festive season – traditionally the busiest time of year for this type of crime.

The operation, codenamed Vanguard, will see enforcement, intelligence gathering and prevention activity during the winter aimed at targeting, deterring and disrupting criminals who carry out cash-in-transit (CIT) and robberies of commercial and financial premises.

Over the next few months, GMP will work closely with the BSIA and other partner agencies to safeguard commercial and financial businesses, along with CIT vehicles during their delivery and pick-up times.

Armed police vehicles will escort high-risk security vehicles as they carry out cash deliveries, use overt and covert CCTV monitoring, following cash-handling vehicles and deploy the latest forensic devices and other anti-theft systems in CIT vehicles. In addition, the Force helicopter will shadow the vehicles from the air during collections or deliveries, enabling any activity to be monitored.

IN BRIEF The companies will manufacture new security industry equipment compliant with HDcctv specifications and standards. HDcctv-based systems transmit HDTV signals digitally over conventional CCTV media without packetization and without any perceivable compression latency. For more information, visit www.highdefcctv.org.

BT Redcare is freezing prices for analogue CCTV circuits for existing and new customers until April 2011. BT Redcare will also be offering a 3-year fixed price starting from April 1, 2010 for customers who agree to a new 3-year fixed term between October 5 and December 31, 2009.

Rob Byrne, general manager BT Redcare CCTV and Security Solutions, said: “We have listened to our customers and by freezing prices on existing and on new circuits we believe we have responded in a way that will help to ensure the long term sustainability of the UK CCTV market. Having some stability and certainty of costs is more important than ever in these tough economic times. We are keen to talk to our customers and will be contacting them to discuss their accounts.”

The Home Office CCTV minisite has posted two case studies taken from recent editions of CCTV Image. Rooms with a View featuring Bristol and Slough were chosen to be featured in their new case studies section. They are featured alongside a personal account by the detective in charge of the investigation into the murder of Hell’s Angel Gerard Tobin. For more information, visit the case study page. The web address for this website is long so we have created a shortened URL http://hocs.notlong.com (you will be automatically redirected to the correct page).

Baroness Ruth Henig has been reappointed Security Industry Authority (SIA) chairman by the Home Office. The new term runs for three years from 15 January 2010. Dr Ruth Henig, Baroness Henig CBE, speaks on policing issues in the House of Lords. She has extensive experience within the police and security sector; is President of the Association of Police Authorities, and was formerly chairman of Lancashire Police Authority and a member of the National Criminal Justice Board.

According to Plimsoll, 120 companies in the CCTV market are finishing the year in financial difficulty. David Pattison, author of the new Plimsoll Analysis: An assessment of the top 393 companies in the UK CCTV industry, explains, “Having clung on through the bad times many of these struggling companies are going to run out of time and fail just before the recovery really takes hold. Sadly, some of them are just too weak to carry on and there will be a spike of failures in the New Year. On the flipside, their demise will bring a welcome reduction in competitive pressure for those left”.

Meanwhile, 158 companies have done very well during the recession despite difficult trading conditions, proving that it is bad companies that fail in a recession, Pattison said. “These companies will lead the industry out of recession with some smart acquisitions and maintaining their recent success”.

The HDcctv Alliance has welcomed Clinton Electronics, IDIS, Marshall Electronics and Speco Technologies to the group which specifications and standards for interoperability of CCTV products based on high definition TV standards.

December 2009

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Issue sponsor

CCTVImage

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Criminals featured in the act on new Viseum website VISEUM, THE creator of the Intelligent Moving Camera (IMC) product range, has unveiled its new website which features a ‘rogues gallery’ of unsuspecting criminals caught in the act by an IMC camera.

At the new-look www.viseum. co.uk, local authorities and law enforcement agencies can view real footage, connect to real-time live camera demos, and pre-register for forthcoming technology events.

Viseum’s managing director, Stuart Thompson, said: “A vital part of our sales process is to show off what Viseum IMCs can do to clean up problem crime areas, day in, day out – completely automatically 24/7/365. We are delighted with the new site, which gives potential customers and re-sellers a real feel for what the technology is all about, without having to leave the comfort of their office.

“Of course, behind every good technology company there are real people, too, and we are very happy to offer familiarisation visits to key sites and demonstrate our technology face to face as well.” http://www.viseum.co.uk/demo/drugdeal.html captures evidence of a drug deal that led to prosecutions. This is exactly the sort of crime that can remain undetected by standard PTZ cameras, according to Thompson.

He added: “Most open space PTZ cameras have already exceeded their life expectancy and in any case, through cost and lack of resources, most of these are pointing the wrong way when crimes occur.”

‘Salmon flipping’ scam hits Oyster card users NEW RESEARCH FROM G4S Secure Solutions (UK) (‘G4S’) reveals that more than 1.1 million Britons have failed to purchase a valid ticket for a tube journey in the last two years. Fare evasion on the underground network in the UK has almost doubled, increasing by 98% in the last year.

Almost 750,000 Britons admit to deliberately failing to pay for an underground ticket in the last 12 months, costing underground operators an estimated minimum of £2.9 million in lost revenue.

G4S claims to have identified a new phenomenon with the advent of the Oyster Card network for fare evasion, which has been termed ‘salmon flipping’: 1. The perpetrator pretends to put their Oyster Card over the reader while standing just in front of their mark or ‘fish’ (the salmon).

2. The passenger just behind the ‘mark’ assumes the passenger in front has paid their fare and puts their Oyster Card over the reader.

3. The gates open and the perpetrator steps through having ‘flipped’ (ripped off) an honest passenger into facilitating their entry or exit.

According to G4S, if all those who failed to purchase a valid ticket for the underground in the last 12 months were charged the standard penalty fare, they would have paid out £18.7 million in fines if these were all paid within 21 days or else a staggering £37.4 million. “Deploying revenue protection officers at automated barriers can prove effective in both discouraging people from attempting to board a train without a valid ticket and identifying perpetrators that persist in trying to beat the system.”

CCTV Image’s question for the CCTV industry is: Can you devise a method of prevention ‘salmon flipping’ by using video surveillance?

Is there a video analytics or smart CCTV solution for catching people attempting to dodge fares? First prize: a big contract with London Underground (maybe!).

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December 2009

9

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News

SIA gets to grips with CCTV THE SECURITY INDUSTRY AUTHORITY took the CCTV industry to task over its failures to organise itself and to comment on the new licensing qualification structure, while admitting that it needed to work harder to understand the CCTV sector.

These were some of the outcomes of the second CCTV operatives meeting, organised by the SIA on 23rd October in London. It was a chance for the SIA to update the CCTV industry and for representatives to quiz the SIA on its plans.

Hazel Russell, the SIA’s director of strategy and corporate services, welcomed the delegates to the meeting.

Russell observed that unlike other sectors of the security industry, the CCTV sector had not taken up the SIA’s suggestion of creating “self-perpetuating networks”. She said, “We want to create diverse groups across industries to encourage feedback” and she encouraged the CCTV sector to reconsider its decision not to. “If you want to create a public space surveillance forum, it would help us. These forums [in other sectors] have developed positive feedback and stimulated internal and external dialogue.”

Simi Bath, the assistant director of Strategy and change management, updated delegates on the actions taken since the first meeting of the CCTV operatives group in October 2008. The results are summarised (right).

One of the key issues she touched on was whether licensing would be extended to in-house operatives. Many employers already require their inhouse operatives to achieve the same standards as contract staff. Bath said the SIA had investigated whether or not to make this mandatory, but the conclusion was that there was not sufficient harm to the public to justify the need for regulation.

Another key area for the SIA, across all industry sectors, is license integration. Currently, people working in more than one licensable sector of the security industry have to get multiple licenses. Wouldn’t it be better if they could get one license and then add “endorsements” to cover other sectors?

Currently, proposals for an integrated license envisage a two-part approach to training, where candidates for a license are tested on core competencies and then on one or more specialist units (more on this below).

The SIA admits that elements of the proposals are controversial and they are actively seeking feedback from the security industry, including the CCTV sector. An open consultation is currently underway – the deadline for submissions is 18 December 2009.

The next topic to be tackled was the Competency Renewal Project, a thorny issue that goes to the heart of the SIA’s aims and objectives.

Tony Holyland for the SIA explained that changes to the competencies will be effective from January 2010.

Why change them? He explained that the current competencies were set 10 years ago and since then the industry has changed. The SIA initially set qualifications for different sectors in isolation from each other and now it’s time to go back and join them up. This was driven by an increasing number of people gaining multiple licenses and a dissatisfaction with the need to repeat certain modules for each license.

SIA

RESEARCH

Update on SIA actions (CCTV PSS) Action/issue Review licensing training requirements

SIA to increase intelligence sharing with Information Commissioner and Surveillance Commissioner Licensing in-house security

Licensing CCTV installers More appropriate enforcement sanctions and consider fines for end-users Establish “E-Fill” online capabilities Licence integration Address SIA’s lack of knowledge of CCTV sector

Progress • Reviewed as part of project which started last year • Tony Holyland will provide an update • SIA sets the minimum requirement and encourages further training • Consulted on regulation • To date, no need to exchange intelligence

• SIA review found insufficient evidence to support need • Will review position in three years • CCTV installers not in frame for regulation • No formal request has been submitted to SIA • Will make use of sanctions when available • Examining use of administrative sanctions • Earliest date for this is mid-2011 • Developing online capability for users to print applications for submission by post (early 2010) • Seeking views on simpler, more flexible system based on single generic licence.

• SIA researching CCTV operative role • Looking at licensable role of a PSS CCTV operative in more detail

Now license holders would be able to gain core unit competencies which would apply across all licensable sectors plus units for each specialist sector.

In addition, a conflict management unit would be required for door supervisors, security guards, close protection and VI. Delegates had quite a few concerns about the Competency Renewal Project. One person asked why conflict management was not a requirement of the CCTV unit considering that reading body language was a crucial skill for CCTV operatives. Holyland replied that conflict management is about reducing and managing confrontations; reading body language is only part of the module.

Other delegates felt there had been inadequate consultation with the industry, particularly the CCTV User Group. Holyland said that consultations had been conducted with all industry groups but he was disappointed by the lack of response from the industry in general.

Garry Parkins, consultant to the National CCTV Strategy Board, said that the Board had not been consulted about the new qualification structure.

Holyland disagreed, saying that it had.

Parkins admitted later that it had been sent to the Board but no one at the NPIA had appreciated the significance of what they were seeing. It had not been presented to the Board as a paper and therefore they had not had a chance to offer any comment on the changes.

Holyland said that the changes were set to go through now but there would be a chance to make minor amendments to the qualifications during the twice-yearly reviews.

Results of a survey of 250 CCTV license holders

THE RESPONDENTS WERE mostly male between 30 and 49 years of age. In 69 per cent of cases, they earned less than £8 an hour and nearly 90 per cent of them were dual license holders with the second license being either security guard (121 respondents) or door supervisors (97 respondents). Only 28 respondents were single CCTV license holders, predominantly working for local authorities in a full-time, permanent capacity.

Where cameras were located included car parks (81), shopping centres (56), corporate buildings (52), shops (31), and town centres (11). A majority of respondents said regulation had a positive impact by improving future career opportunities. However, they saw no change in pay and

conditions nor treatment by employers and the general public.

Delegates expressed concern about security guards and others monitoring CCTV without a CCTV license. One delegate asked whether information had been gathered on whether other license holders are undertaking CCTV licensable activities. An SIA representative replied that they had only interviewed CCTV license holders. However, she reiterated that the results show that over 80 per cent of CCTV license holders hold other licenses, which indicates there is a high degree of multiple licensing. The SIA is confident there is a low incidence of people in other sectors monitoring CCTV without a CCTV license.

December 2009

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Pan-tilt head falls from CCTV pole CCTV SYSTEM OWNERS are being urged to check and maintain ageing pan-tilt heads following an incident in the London Borough of Hackney in which a camera assembly fell from a six-metre pole onto a public footpath.

The pan-tilt head was a Vistar 25 manufactured by Vicon and installed in 2002. It supported a camera housing containing a Phillips LTC0600 camera, Pentax HZ20ME lens and wiper.

According to Andy Wells, CCTV manager at Hackney, the entire assembly - comprising the PT head and camera assembly - fell 6.5 metres onto a public footpath at the junction of Urswick Road and Lower Clapton Road in Hackney.

The load rating of the Vistar 25 is 25lbs. According to Wells, Busy junction: the Hackney site where the camera fell the housing, camera, lens and wiper assembly was weighed after the incident and found to weigh CCTV camera that happened to be pointing in the right direction 23lbs (10.5kg). According to Vicon’s website, the Vistar 25 weighs at the time. Photographs of the failed head seen by CCTV Image 16lbs (7.3kg). Together the unit which fell from the pole would reveal three fasteners connecting the non-rotating shaft to a base plate. The three fasteners had each failed. It appears two failed have weighed just under 40lbs (18kg).

No one was injured in the incident which occurred on the 2nd of due to mechanical stress while the hole for the third fastener had November. London Borough of Hackney took immediate steps to become enlarged to the point where it could no longer grip the alert fellow CCTV managers of the incident by sending an email fastener.

In a statement released to CCTV Image, Vicon said that it has to the CCTV User Group discussion forum. Hackney also began sold 2300 Vistar 25 units worldwide, of which approximately 300 immediately to inspect 35 Vicon pan-tilt heads.

Wells told CCTV Image that the incident occurred while the were sold in the UK. “In the nine years that these products have camera was being operated by a maintenance technician who was been manufactured, there have been no previous failures of the type seen at Hackney,” the company said. conducting an inspection of functionality from the CCTV centre.

As part of the test procedure, the pan-tilt head was rotated and Vicon says it sent its European engineering director to Hackney tilted to its fur- immediately it learned of the incident. thest extents, The company statement added: “During the technical site visit, including being the moments leading up to and through the failure of the head tilted forward so were reviewed and the maintenance regime discussed together it was looking with the history of the camera concerned. A number of pan and straight down the tilt assemblies of the same type and age as the failed unit had been pole. uninstalled as a precaution following the incident and were examThis move- ined together with the broken unit. An inspection of all other Vistar ment would have heads on the system is already underway and the method of testing shifted the cen- them agreed. Vicon is committed to expending maximum effort and tre of gravity of energy in helping Hackney resolve this issue and in fully exploring the unit farthest and understanding potential ramifications for other Vicon pan tilt away from the customers. centre of support, “There is no evidence of systematic failure of these PT heads. and it was at this Vicon have never seen failure of the type seen at Hackney before moment that the but is nevertheless urging all the customers who purchased pan failure occurred. tilts of this type to carry out a series of checks and tests as a matThe incident ter of urgency. Vicon’s engineering teams are still examining the was captured and units retrieved from the site and expect to issue a technical bulletin recorded by a shortly.”

The pole is 6.5 metres high

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Point of failure: The damage is clear to see Wells told CCTV Image that the London Borough of Hackney is working closely with Vicon to ensure public safety, and that he has every confidence in Vicon’s professional approach in solving this problem. He said that following the incident, he discovered that the design of the Vistar 25 had been modified in 2002 and that of the borough’s 35 Vistar 25 heads, 18 were 2002 vintage units including the one that had failed.

All 2002 vintage units were removed from their poles for inspection while the 17 units of the later design were checked in situ.

The 2002 vintage units were tested by applying external force to see if there was any wobble or shake. Sixteen units passed and one unit failed the test.

Testing of the 17 units of the later version of the design revealed three units with signs of significant wear and tear, possibly to the bearings, but none of the units were judged to be in danger of falling.

According to Wells, Vicon recommended no maintenance for the Vistar 25 which was a sealed unit.

He is concerned that it was impossible to check inside the unit for signs of corrosion without removing it from its pole and sending it back to the factory.

Applying pressure to the outside of the unit and checking for movement is the only indication that there might be something going wrong inside the pan-tilt head but it was not clear until one of the units failed that this was a necessary test to conduct.

Regarding the maintenance issue, Vicon stated: “Pan-tilt heads are sealed units, with no user-serviceable components, and so the documentation which accompanies each head correctly states that there is no regular maintenance regime for the heads themselves.

Best practice of course dictates that any camera installation be checked during periodic maintenance visits and tested not only for proper functionality, but also for signs of damage, wear and tear, and for issues giving cause for safety concern.

Obvious signs of corrosion or distress could indicate similar damage internally, prompting the need for a more thorough inspection and possible overhaul.”

Vicon says that it no longer makes pan-tilt heads. The Vistar 25 was part of a range of pan-tilt heads, including the Vistar 35, which were manufactured by Vicon up until about two years ago.

“The decline in worldwide demand for pan tilt heads driven by the development of high speed dome and fully integrated assemblies has meant that pan tilt manufacturers across the world have either ceased or dramatically scaled down the manufacture of traditional pan tilt heads. Vicon ceased production of the Vistar range over two years ago and no longer manufactures pan tilts of any type,” the company said.

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The case for a new CCTV law CCTV Image talks to Tom Harris MP about his campaign The Bill proposes a combination of SHOULD THOSE WHO operate a voluntary code for business users CCTV systems be required by law to (eg. promoted through insurers) and meet minimum standards for the operastatutory requirements for public bodtion and maintenance of their systems ies to require them to meet minimum – not just public sector users, but pristandards, and to provide information vate organisations too? Should they be to the police. required to provide information to the In the private sector, he focuses police about the equipment they are his attention particularly on organisausing? Should insurance companies be tions such as housing associations, co-opted to enforce a code of practice retailers, clubs, transport operators among their private business customand those who have private property ers? which allows for a public presence. He These were among the measures points out that private recordings from called for by Labour MP Tom Harris in such sources provide the majority of his Private Members Bill (The Closed evidence used in the prosecution of Circuit Television (Monitoring and criminals.

Promotion) Bill) at the end of October.

Improving standards of operaLike most Private Members’ Bills tion and maintenance are, of course, it will not be passed into law, but the among the key ideas found in the MP for Glasgow South hopes that National CCTV Strategy – and in fact elements of it may find their way into Mr Harris has consulted closely with future Government legislation. “My both the Stratchclyde police and the CCTV Bill has no chance whatsoever,” Met in putting together his arguments he says. “But the point is to raise it as for the Bill. an issue.”

The police are particularly keen, he If his argument finds support, he may says, to see a system in which CCTV be able to piggyback on a forthcoming users have to register their systems and Government-sponsored Bill. provide information to help streamline Mr Harris has no particular longcriminal investigations. standing connection with the CCTV Campaigning: Tom Harris MP Information would then be available sector but he agreed to champion the measure which was originally conceived by Ann McKechin, the MP to officers akin to the detailed database which has been painstakingly for the neighbouring Glasgow North constituency (she subsequently worked on by Cheshire Constabulary over the last few years, but it became a Minister in the Scotland Office so was unable to take it would be on a national scale and with uniform criteria.

“I’ve been in discussion with the Met and Strathclyde and they are further).

Having ‘inherited’ the issue, Tom Harris tells us he is keen to see it united in saying that doing it piecemeal isn’t going to work. We need through – he has long been a supporter of the use of cameras to protect a UK-wide framework.”

But wouldn’t this, and the other measures advocated in the Bill, the public and does not agree with the sort of libertarian arguments place too much of a burden on users of CCTV systems? In his speech which would see their role curtailed.

But to answer such Big Brother arguments, he says, CCTV has to to the Commons Mr Harris was critical of “owners of small or more basic systems (who) are not familiar with the mechanisms required to work better as a crime prevention and detection tool.

“For CCTV to be effective it’s got to have public support and people download data”.

Wouldn’t legislation targeting such users be seen as just more red are not encouraged when they see systems which are either not working, tape which would put people of investing in CCTV? Mr Harris says or are only for police use, or aren’t recording,” he told CCTV Image. he is “against having a shedload of legislation” and believes that a sensible code of practice would get the balance right. He believes that a law could be framed to be workable and deliver genuine When that happens, he argues, its worse than having no cameras at all, benefits.

He also argues that it might be no bad thing to add a little to the because it damages public confidence and undermines any possible inconvenience of operating CCTV in public areas. This would force deterrent effect.

He recalls an incident on the Glasgow underground when a woman users to pay more attention to their cameras, and to decide whether was urinated on by a football fan – when it subsequently emerged that or not they really need them. “If a system is not maintained it means the cameras in the area couldn’t provide any useful leads to help catch there is no real demand for it to be there,” he says.

So the thrust of his argument is to defend the use of public area camthe offender there was widespread public dismay. It’s this kind of dameras, but to press hard to make sure that the cameras really do the job age to the credibility of CCTV that his Bill seeks to prevent.

In his Commons speech on 23rd October, Mr Harris pointed out that that the public expects of them.

Having used his Private Member’s Bill to raise these issues he is now the use of CCTV in prosecutions is more common than the use of DNA and that it results in more guilty verdicts – saving time and money in meeting colleagues in the Home Office to argue his case. He believes there is still some prospect of further progress during the last few investigations.

“Yet, when dealing with a serious incident in which CCTV footage months of the current administration. needs to be examined, police forces can and often do face an array of prob* Thanks to Ilker Dervish at Comfort Zone for the news tip. lems with the quality and accessibility of the footage that they require.”

Public confidence

December 2009

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Business and pleasure THE AUTUMN 2009 CCTV User Group conference was held once again at the picturesque Four Pillars Hotel, Cotswold Water Park.

Delegates arriving on Monday evening enjoyed a buffet evening meal and networking event complete with a quiz (see pics page 25). Delegates soon entered into the spirit of the competition as table vied against table for a prize (not sure what it was, but I’m sure it was good!). Despite the ban on the use of mobile internet browsers and “phone a friend”, cheating was rife and a good time was had by all.

Thanks go to Hayley Preston for organising the quiz and the next night’s entertainment as well – a singing duo, another first for the conference.

Down to work The theme of the workshops on Tuesday morning of the conference was focused Festivities: Delegates enjoy the first evening of conference on operators: how they work, what can He also talked about PWA – perception without awareness – and be done to help them become better at their jobs and health and presented a video that was produced as part of the Cyclist Aware welfare issues.

First, as if to remind us of the frailty of our senses – and put the campaign. It was an excellent example of how you can look withconference into perspective, so to speak – the master of illusions out seeing. Two videos are available online at this shortcut URL: and visual trickery John Simonett returned. John was a very popu- http://cctvtest.notlong.com. Ask your staff to have a look – and let lar speaker at our conference a year ago and his presentation this us know how well you did! year demonstrated that even if you’re aware of his tricks, you’ll still be lucky to spot them.

It’s impossible to recount his performance in detail here, but suffice it to say that by the end of it, conference delegates had a While indeed very entertaining, John’s presentation was designed greater appreciation for the concepts of forced memory and false very much to wake people up first thing in the morning and set the memory, misdirection, and the effect of circadian eye movements mood for the day’s conference. and how they can prevent you from seeing something right in front First up in the category of “serious” speakers was Dr Gavin of your eyes.

Smith, a lecturer in sociology at City University London (see CCTV Image no.30, December 2008).

He began by observing that control rooms are a “real feast” for sociologists, with a range of social interactions taking place to do with working, interpersonal relationships and relationships with the outside world.

He said that operators inhabit an “unreal world”. They sit in a darkened, unnatural environment, through their cameras they can be in many places instantly at the click of a button, and they are unable to intervene in anything happening except through exterior communications.

In addition, they are at the bottom of a social hierarchy and providing vital services to people on the frontline.

In his research, Gavin discovered that operators find aspects of their job to be daunting. On the one hand, they are asked to be detached from events which they are witnessing, some of which are quite horrific, but on the other hand, they are asked to make decisions about what they see happening on screen. According to Gavin, this act of interpreting brings them emotionally into the

The labours of watching

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Pictures: Simon Lambert

CCTV Image editor, Tom Reeve, reports from the Autumn 2009 CCTV User Group Conference at the Four Pillars Hotel, Cotswold Water Park, and finds that the mix of serious speakers and light-hearted entertainment is a good one. Photos by Simon Lambert of Lambert Associates.

| CCTVImage

Conference

Professional observer: Dr Gavin Smith screens – they can’t help but get emotionally involved.

One of the big questions is how do these emotions impact on their performance? And what impact does viewing these images have on the operators themselves? He argues that the impact is profound.

To back up his point, Gavin showed a couple of video clips which are readily available on Youtube.com (search for “cctv violence” and see what comes up).

He said that in his many hours of control room observations, he has seen how CCTV impacts on operators.

“You’re looking at the nastier side of life,” he said, “and when you witness something horrific, you can’t help shouting ‘Oh my God!’” Gavin is writing a book about CCTV monitoring. The central idea of the book is that because you watch these acts of violence all the time, you begin to think that this is normal, that this is what the world is really like.

He quoted comments from operators including one who said that he no longer went out at night for fear of bumping into the Science speak: Rob Hutton

wrong people and getting a beating.

“Being a detached professional observer is almost impossible,” Gavin said.

Nonetheless, CCTV operators – like people who work in other stressful professions – have methods for coping with the stress, some of which are more successful than others.

Try to stay calm – a strategy that Gavin described as “emotion management”.

Distancing – try to leave the job at work or pretend that it’s a film to try to make it less personal.

Re-appropriation of the cameras – in which operators use the cameras for their own amusement by, for example, focusing on something beautiful like a sunrise or a river, playing games by framing something on screen and then challenging a co-worker to identify it or simply zooming into pub windows to get game scores.

Behavioural adaptation – using the information they have gained from CCTV monitoring to avoid dangerous areas or to continue looking for criminal behaviour even when they are off duty.

Justification – belief that they are doing valuable work for the community.

Humour – making light of the people they are watching.

Black humour – Gavin said this was a product of the culture of masculinity which pervades CCTV control rooms and that operators tended to use it as a distancing strategy.

Bullying – one of the more dysfunctional responses to stress in the workplace, in which operators turn their frustrations and stress on each other.

Gavin said that successful CCTV operators can be seen as “emotional managers”, not just surveillance operators. Failure to develop successful coping strategies will lead to an inability to perform the job which will in turn lead to time off for stress or leaving the job.

So what does Gavin recommend for operator well-being?

Obligatory counselling – require them to talk through stuff that’s in their heads. If it’s obligatory, then there’s no stigma attached to it.

December 2009

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Adjust recruitment policies and techniques – require applicants to view distressing footage and set expectations of what they will have to deal with.

Bring in sociologists as consultants – to help understand the control room dynamics.

When Gavin finished, there were a couple of questions from the floor including, were operators that he interviewed aware of the effects it was having on them?

Gavin replied, no but as they reflected on it, they began to realise what impact it was having on them.

Alec Herd, chairman of the conference, observed that often older people cope with the rigours of the job better than young people.

The next speaker continued Workshop session: Chaired by Jayne Thomas, second left the theme of operators and their working environment but from a different angle. Rob Hutton is a senior over weeks or months.

How do we put information together that we get through the principal human factors scientist from BAE Systems and the focus of operators and the cameras to support understanding of long term his speech was making sense of data.

He is engaged in research with a major surveillance manufac- problems?

“The intelligence problem is often described as joining the dots. turer, looking at the impact on operators of the myriad technologies in the control room. He also looks at how can we leverage the skills After the fact, we often say, if only we had spotted that pattern earlier,” Rob said. and expertise of operators to improve the system.

Information comes in from many different sources including He readily admitted he has limited exposure to the control room environment, but has conducted observations in Bristol thanks to police, other agencies and operators who have deep local knowledge, but where is the unified picture created and analysed? This is its CCTV manager Gordon McLanaghan.

His work involves developing systems to improve the human- complicated by the fact that police and CCTV operators will view technology interface. Particularly he is look at how to tag video the same incident in different ways based on their experience and imagery.

“How the context in which they are viewing it – eg, in the control room do we add data versus on the street in the middle of the night. to video, to make those images more searchable and more useful?” he said.

Police can help CCTV control rooms prioritise monitoring activities How can you by analysing incident logs and providing feedback to the control room make better use about the incidents they viewed and about the kinds of areas that the of that video data, police would like operators to keep an eye on. especially over the In terms of adding information to the video, much of this inforlonger term? “A mation is currently in the heads of the operators in terms of where lot of the presenta- they look and what they look at. Where it becomes explicit is when tions we have seen they decide to call the police or they put it in the incident log. so far are about the The log book reveals the explicit information they pass to police immediate reaction but also incidents that didn’t rate being passed to the police. This to problems. information should be passed to the police, perhaps in electronic There’s a gang format to make it easier for police to search and access it. fight or trouble outTagging CCTV video is about adding data to raw video. BAE side a pub, so we Systems has done a lot of research into this, such as face recognihave to deal with tion, automatic number plate recognition, and alert systems based that straight away. on detection of movement.

But there are other However, Rob is looking more specifically at manual tagging, problems that occur ways that a human can add valuable information to that data based over a longer peri- on their tacit understanding. od of time, maybe “Can we capture some of this implicit knowledge that operabeyond the period tors have and add it to video data so we can search through it and of a shift, perhaps BSIA: Alan Lefford Cont’d next page

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Conference explore some of their intuitions and perceptions retrospectively?” he said.

Computers can’t do that – they can’t understand context and may never be able to.

“We are looking at various methods to allow operators to do that efficiently. We don’t want to make it too arduous, we have to decide what format to record data in, and then how can we analyse the data.”

Rob said BAE Systems is currently look at various methods, some of which are strictly controlled, predefined tags while others are more open, allowing the operator to create customised tags to deal with new situations and even to draw on images or use photo tagging software to tag areas of particular interest within a photo.

However, as Rob summed it up: “One of the inherent limitations with tagging is that you almost need to know the end of the story before you ask people to begin tagging so you know what they need to look out for.”

Viewing Following Rob’s presentation, delegates broke up into workshop groups to discuss various issues. The operators’ behaviour and approach workshop – chaired by Jayne Thomas, CCTV manager at Bridgend Council – was a very interesting discussion which carried on from the themes developed by Gavin and Rob. Rob in particular used the session to garner some feedback from delegates about his tagging recommendations. The reaction from seasoned control room managers was somewhat mixed.

The consensus of the group at the end of the discussion is that one of the most effective ways to motivate staff was to give them proper feedback about their work. That means police providing information to operators about the intelligence that they had gathered. Positive re-enforcement in the form of awards and other recognition goes a long way, too. At the end of the day, staff want to know that they’ve made a positive contribution to the community and that it’s been recognised. * Editor’s note: In this session it was suggested that CCTV Image should carry more stories about operators and teams who have won awards or been recognised by the police, the local community or their employer (eg, the council). If you have a positive news story about your team, please email it to us at operators@cctvimage. com.

The next speaker was a change of pace from the previous ones.

Alan Lefford of the AD Group (parent company of Dedicated Micros) attended the conference to represent the BSIA CCTV section and to explain the BSIA’s work in promoting standards in CCTV. A lot of people think they know what the BSIA does but Alan said there are a lot of myths surrounding what it is they do. He promised to dispel some myths, provide some practical examples and explain the work of the Association.

Turnover The BSIA exists not only to support its members but to educate the market and promote the value of using professional and quality

assured security products and services. It’s vision is to promote the BSIA brand as a hallmark of quality. The BSIA is “the leading trade association for the professional security industry in the UK – full stop,” Alan said. “Reason? Because it addresses every single section of the security industry.” It has 570 members who between them are responsible for 70 per cent of the market by turnover.

The BSIA has strong and productive relationships with government, the police and standard setting bodies. One of its key achievements, said Alan, is that it has become a very well respected representative voice to government, other industry bodies and in standards setting.

Standards setting is something that the BSIA is particularly involved with, from the initial stages of setting up a framework document to the adoption of the standard by a nationallyrecognised standards setting organisation.

There are three main areas of activity: 1.Standards and organisation – there are probably 200-300 people involved right across the BSIA involved in setting standards in various sections.

“I can put my hand on heart and say that the BSIA has never given anyone I know any preferential advantage in setting those standards,” he said, “because there are too many other manufacturers involved.” It regulates itself.

2.Trade associations – joint setting of standards and discussions.

The BSIA co-opted the HOSDB onto its technical section because they wanted HOSDB’s input. “We are constantly looking at new people. We invited 12 companies in when we wrote the analytics guide so we didn’t misrepresent them but found a common ground,” he said. peter’s very kind invitation is a very kind example of inter trade association cooperation.

3.Interfacing with government – because the BSIA is a very respected body across the board it has good relationships with the various parts of government, Alan said.

“Many may accuse the BSIA of having a special relationship with government but it simply boils down to the fact that the BSIA is the leading body across the board – the leading professional association for security industry in the UK. It’s not for profit and covers every facet of the business.”

The CCTV section of the BSIA consists of 83 companies of which the majority are installers.

Many have turnovers of less than £5 million a year.

Technology: Nick Steadman December 2009

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Conference

Simon Lambert

TC10 is the workhorse of the CCTV section. It reviews CCTV standards and liaises with outside groups such as the HOSDB and other trade bodies.

Although CCTV has been a feature of public life for over 30 years, one thing that hasn’t been available is any form of standards. “There have been no product standards, no quality standards – they simply don’t exist.” It has been allowed to go along with manufacturers claiming whatever they like, leaving end users to judge the quality, Alan said.

Now in 2008, we start to see a change in the form of

the National CCTV Strategy.

Should there be a national CCTV standards body? That appears to be the way its heading, possibly within the next six months or so, Alan said. As that unfolds, the BSIA will be working with the National CCTV Strategy Board and others for the benefit of the industry as a whole, Alan assured the audience.

The next speaker up on stage was Nick Steadman from the Tavcom Consultancy Group to talk about the technology of covert surveillance and counter surveillance.

Nick has a great deal of experience in both planting devices and sweeping for them, first working for the UK government and then in private consultancy, helping everyone from companies to divorcees protect their privacy.

Drawing attention Bugs or listening devices are primarily audio devices but video devices are becoming increasingly common.

Electronic surveillance can be divided roughly into four categories: hard-wired, wireless, intercepts and recording. Hard-wired devices include wired microphones which are difficult to install and mains devices which can be hidden inside a four-way mains adapter and are very easy to install and don’t draw much attention to themselves.

Wireless devices are becoming increasingly sophisticated and can include voice-activated devices, audio and video and longrange laser and audio devices that don’t rely on the need to install equipment in the victim’s premises. The advantage of this is that it doesn’t require someone to physically enter the premises, which can be risky both for the agent who is planting the device and the person who has hired them.

Wireless radio frequency devices can also be detected quite readily with a simple RF detection device.

Intercepts are as old as communications equipment itself. Initially it involved intercepting telephone wires between the handset and the exchange. Now it has become more sophisticated as we have adopted cordless phones (first analogue but now primarily digital DECT), mobile phones, Wifi networks and so on.

If someone gets hold of your mobile phone for a couple of days, he can clone the SIM card which will enable him to listen into your phone calls.

Even wireless CCTV cameras are vulnerable to attack if the signal hasn’t been encrypted. Using a device which can be purchased easily for £299, a person can view unencrypted wireless cameras with ease.

And finally, there are digital microphones now which you can drop in a room and collect a week later and you have perfect audio recording on something the size of a USB stick. And they are very inexpensive.

For anyone worried about being spied on, Nick recommends seven preventative measures: 1. Regular checks – get a good sweep team in regularly.

2. 24-hour guarding – employ an in-house team, pay them well, make them feel part of the organisation.

3. CCTV – it will spot people coming in doing things they shouldn’t.

4. Access control – log who comes and goes and how long they stay. Is someone spending an inordinate amount of time at the office?

5. Clear-desk policy – sometimes difficult to enforce, but leaving papers out for people to read is a big security risk.

6.Vet cleaning staff – they have the keys to all the offices, work alone at night unsupervised. Need we say more?

7.Escort visitors – including technicians and building maintenance staff.

Consultants’ forum Three of the User Group’s consultant members – Peter Whettingsteel of MFD International, Simon Lambert of Lambert Associates and Ilker Dervish of Comfort Zone – jointly presented the next section of the conference programme: Update on the HOSDB image quality charts.

This is a crucial area for CCTV managers. The gold standard for analogue systems was Rotakin, but it is widely acknowledged that image quality charts designed to test analogue equipment are not fit for purpose in a digital age.

Peter Whettingsteel began the presentation by stating that there

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Peter Whettingsteel: need for new standard

December 2009

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PAGING

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Conference is general agreement that Rotakin needs to be replaced. But he asked if we have decided what we really want from a new test?

Rotakin was originally designed as part of a number of tests including a colour test chart. Unfortunately, the colour chart was expensive to produce so it was dropped and everyone began to rely on Rotakin.

Now Rotakin gives good results to digital systems that are simply not fit for purpose, he said. You can get a high Rotakin score – eg, 300 TV lines or better – and yet have a system that blurs out subtle shading. “Digital systems love the black and white images on Rotakin, but when you look at a person, it loses a lot of detail. I tested a system on myself that passed Rotakin but when you looked at the images, you couldn’t even tell that I wore glasses, the image was so bad.”

The industry recognises the need for a new test, but rather than producing a single solution, Peter says the industry is going in all directions.

“A big concern is whether we are getting what we need from the tests,” he said. “The User Group represents a lot of organisations in different sectors. Has anyone sat down and defined what everyone in the industry is looking for from this test? I don’t think anyone has.”

Test target: next speaker – Ilker Dervish

Simon says Peter yielded the floor to Simon Lambert next, who spoke about his recent experience – along with a number of consultant colleagues in testing the HOSDB’s new image chart on the Runnymede CCTV system (for more about this, see “Talking Shop”, CCTV Image no.

35, October 2009).

The consultants took it in turns to observe from the control room while colleagues took the test target to a camera outside.

The team in the control room were challenged to identify the faces on the test targets by comparing them to a sample chart in the control room. Three points were awarded for matching the face exactly, one point if you got the face wrong but got the ethnicity right.

“Effectively, we were testing the effectiveness of operators as well as how the system was set up,” Simon observed. “One of the most surprising things is that you can’t tell by looking at someone how good they will be at choosing faces from the crowd, and until you do it yourself, you won’t know yourself.”

Overall, the test was a success but it was agreed that the instruction manual needed to be clarified and there were a number of other issues that the HOSDB promised to look at.

“There can be an element of guesswork and people will take a stab at it if they aren’t sure, so does that mean that some systems might get a tick in the box because of the luck of the draw? We might want to be more rigorous than that, to sort the wheat from the chaff,” he said.

Adding more faces, perhaps 20 in all, would remove the element of luck. It was also suggested there should be a time limit of perhaps 10 seconds per image to prevent people over analysing the images.

Ilker defends the target Ilker Dervish, the next speaker, defended the new HOSDB test target from its critics. “This test target is not aimed primarily at town centre systems. As most systems that produce evidence for the police are corner shops and petrol stations, what they were looking for was a low cost, low-tech way of testing them. And that is always going to be a compromise.”

The test targets will be made available free of charge by the HOSDB for download and printing by anyone. Rotakin was expen-

sive and hardly ever used in small CCTV systems, Ilker said, so the idea of having some faces you can use and test on a small CCTV system supports the work they are doing at the National Policing Improvement Agency.

“There are going to be compromises specifically about number plates, movement and colour rendition,” he said. “But bear in mind we are testing the complete system from cameras to monitors and recording system.

“Recording system may be adequate for purpose but I’m led to believe by DVR manufacturers that 80 per cent of systems are installed on the default settings. Has the engineer programmed the DVR for that system. Is it set up correctly?”

Hopefully a new test target will help resolve some of those problems by giving customers a standard reference target against which to test their system.

Questions from the floor The panel then took a few questions from delegates.

One questioner was concerned that images downloaded from the HOSDB website wouldn’t be very high quality.

Ilker said the HOSDB had assured him that they will put high resolution images on the website.

In addition, commercial organisations were free to download the images, reproduce them in quality format and package and sell them. Peter felt that with a decent quality colour printer, end-users would get a good enough image.

Another delegate said he would like to see a statement of policy from the CCTV User Group that there was a minimum standard that systems had to meet, based on one of the recognised test charts.

Peter said that he could see a number of issues coming down the line and that a formal statement from the User Group would be helpful.

Simon agreed, adding that members of the User Group, because of their broad range of experiences and points of view, were best placed to comment on these issues for the industry.

Ilker concluded by saying the HOSDB target gives the end user a simple pass/fail on the system. “Is the system generating the outputs that we need at the quality that we need? If the answer is no, then that says there is an issue somewhere in there.”

December 2009

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Issue sponsor

| Conference picture postcards A big thank-you to Simon Lambert for the photos (and his patience!)

CCTVImage

Don’t miss Monday evening next time! Quiz hosts Keri & Hayley banned iPhones in the champagne quest. Yeah, right.

Either side of the sensible talk in the popular workshop sessions, there are trips to see the friendly exhibitors, too.

A hard day’s work deserves a hard evening’s feasting & partying to live music. Did “The Nolans” reform that night?

These are the bits we tell the boss about. The chance to listen to and question like-minded individuals is invaluable.

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December 2009

25

| CCTVImage

Rooms with a View

Smooth transit Wiltshire Council has had to tackle many forms of anti-social crime on local Gypsy and Traveller sites. At first glance, a problem that may not necessarily be solved with CCTV, but with the use of latest technology and robust camera casings and poles, it is proving a great success tive atmosphere prevailing on-site, with memTO THE CASUAL observer, the concept of bers of this potentially vulnerable community using CCTV to monitor daily activities within reluctant to inform upon known offenders or a Gypsy and traveller community doesn’t subsequently provide witness statements to seem easy. After all, they’re always on the local police. This situation made it impossible move – right? Well, up to a point, as there are for suspected criminal offences to be investioften representatives from most sectors of the gated effectively. travelling community (e.g. Romany Gypsies, Something clearly needed to be done and Irish Travellers) who actually live semi-permaunusually, a significant majority of local nently on local authority operated sites. residents at Oak Tree Field approached the Wiltshire Council’s Oak Tree Field facilcouncil in its capacity as landlord, requestity is situated just outside the centre of the ing the introduction of CCTV. The purpose medieval city of Salisbury and it’s the largest of surveillance was to be twofold: to provide of six residential Gypsy sites operated by the the community with some reassurance and to Council. facilitate the evidential process in anticipation But Oak Tree Field is different. While priof any court proceedings. Other less expenmarily a residential site, it has an adjoining sive measures were considered, including transit site – an arrangement that can certainly upgrading street lighting along the internal lead to tensions. This is an established feature service roads. of the 3.9 hectare residential Gypsy site, which The introduction of a residential warden was first constructed some 30 years ago. The was also mooted, an option that was not popucouncil’s local team of traveller liaison officers lar among residents and which would have recalls that in 2007, there were up to six vacant proved costly, as well as posing health and pitches (out of 32 maximum) that couldn’t safety issues for the warden, in particular. be filled because of the poor reputation the Situated next to the Oak Tree Field resisite had developed among the wider travelling Odstock Transit site entrance dential site is the smaller 0.6 hectare Odstock community.

Serious public order incidents within the residential site had included Transit Site, where 12 pitches are available on a short-stay licence arson, theft, criminal damage, actual bodily harm, physical threats and agreement for up to 28 days (with no return within three months).

Like its neighbouring residential site, each pitch contains a small intimidation. There had also been unsubstantiated reports of alcohol, drugs and other substance misuse, while visitors to Oak Tree Field had amenity block housing bathroom facilities (supplemented by a kitchen often failed to act and behave with consideration for other residents. at Oak Tree Field residential site) and access to pre-paid card-activated These problems came to a head with some serious anti-social behaviour electrical power. While vehicular access to both the residential site and the transit site is regulated by purpose-built, steel height-restriction barthat broke out among an extended family living on-site.

Incidents like these were resulting in substantial council costs for riers, day-to-day issues can include the blocking of roadway access by remedial work and lost rental income, including some very unpleasant parked motor vehicles and caravans.

A site survey revealed that four column-mounted PTZs would procleaning-up operations. But the greater cost was the increasingly nega-

COFDM

CONVERT

High quality images overcome scepticism

IN ADDING TO the overall cost effectiveness of the Oak Tree Field residential Gypsy site and Odstock Transit Site surveillance measures, image transmission makes use of leased BT RS1000 fibre-optic links from an existing nearby system.

The COFDM wireless signals feed into this network and are interfaced with a local Dallmeier Electronics DVR before being conveyed back to Wiltshire Council’s control room at Pennyfarthing House in central Salisbury.

Making use of Dallmeier’s P-View software, the images can be monitored remotely at two other Council facilities. The local authority’s Traveller Liaison Officers can check on real-time pictures, as well as review digitally recorded footage using computer facilities at their desks. Other equipment involved includes a Tecton 10-channel multiplexer and American Dynamics matrix.

Salisbury’s CCTV manager, Mike Withers, currently president of the CCTV User Group, points out that all of the city’s 126 camera images can also be viewed at Wiltshire Police HQ in Devizes,

although the council’s control room operators retain operational control of camera views. Remarking on experience to date with the COFDM wireless link, he’s full of praise for its performance: “We’ve not seen any latency in the transmitted images and this operational performance has changed my mind about wireless CCTV, which I was previously sceptical about.”

Mike adds that the Mic 1-400 Metal Mickeys installed at the two sites, as well as elsewhere within the City, are “just about bombproof to vandals, and in operational terms we’ve had no problems with them”.

Remarking on recent changes to the Oak Tree Field and Odstock Transit Site camera presets, he admits that “It’s been a learning curve for us, because this is the first of the Council’s traveller sites to gain CCTV and we weren’t initially aware of the site’s detailed image requirements.

“For example, we’ve changed one preset from a view of Odstock Road to focus on a vehicle barrier instead”.

December 2009

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Issue sponsor

CCTVImage

| Rooms with a View

vide sufficient monitoring capability.

Global MSC Security won the project management tender and has worked with installation company, Quadrant Security Group, to complete the system. Derek Maltby of Global MSC describes how he advised Wiltshire Council on various alternative CCTV design options. Initially, a height of 15m was proposed for the camera columns, but this was subsequently reduced to 12m for two reasons: to meet local planning department concerns about possible skyline ‘clutter’ impeding attractive views of Salisbury Cathedral’s spire in the distance, as well as the extra cost of requiring a specialist ‘cherry picker’ for any camera maintenance access.

The transient and very private nature of the wider Gypsy and traveller population gave rise to operational concerns that the surveillance system may be subjected to serious attempts to either vandalise and/or completely decommission it to try and subvert the success of any legal proceedings. Accordingly, some pretty serious preventative measures have been introduced.

The Altron-sourced anti-ram camera columns are mount- All quiet: the road leading to the Oak Field site ed in concrete, painted with anti-climb/graffiti paint and physically over approximately a one-mile distance to hook up with an existing ring-fenced by large stone boulders to prevent any ramming. The col- nearby transmission link for onward feed into the control room at umns are also fitted with integral anti-ram skirts, high security door Pennyfarthing House in Salisbury (see panel). But even this innovalocks, a tamper-proof locking mechanism, plus power loss, vibration, tive forward thinking didn’t anticipate another unusual aspect of the project. anti-tamper and heat sensor alarms.

It was soon realised that this short distance would have to cross the prehistoric Britford Palaeolithic site and following negotiations with Wiltshire’s county archaeologist, its national significance Sitting atop them are Mic1-400 Metal Mickey cameras from Bosch meant an alternative to hardwired links had to be found. The already Security Systems. These ballistic-resistant units offer 18x optical and technically advanced and innovative solution then explored the use 12x digital zoom capabilities and Mr Maltby adds that since their of wireless transmission. But this too faced challenges, namely the downward sloping ground away from the Oak Tree Field site and a installation, attempts to disable the cameras have been unsuccessful.

“I specified Metal Mickeys because of their noted ballistic toler- ridge of tall, mature trees that threatened to disrupt the signal path. ance in the event of attack from weapons such as shotguns or air Global MSC turned to a wireless surveillance specialist familiar to rifles. Since the system went live, there have been apparent attempted CCTV Image readers, namely Stryker Communications, to provide assaults on the cameras from people throwing stones at them, but they an alternative route. The company’s COFDM (Coded Orthogonal have proved their worth and are continuing to function normally. We Frequency Division Multiplexing) method is one that’s been widely made the decision to use Mic1-400 units because we felt they were adopted by the TV broadcast industry and is now available for pointlikely to prove the most appropriate and robust surveillance cam- to-point video transmission on both licensed and unlicensed radio eras in the circumstances, given the anti-social behaviour that had frequencies.

Replacing traditional analogue transmission systems, COFDM occurred before on-site and was anticipated to occur in future.”

To send the camera images back to a control room in the centre of does not require a line of sight between the camera location and the Salisbury, the initial intention was to make use of Salisbury District receiving equipment, as others such as Nottingham City Council have Council’s existing CCTV monitoring operation. In the intervening already successfully discovered (CCTV Image, April 2009). Steve period, Wiltshire’s five local authorities have all merged to become a McCullen of Stryker confirms that Wiltshire Council system’s antensingle unitary authority now known as Wiltshire Council with effect nae are small enough to prevent them being damaged by a physical from April 2009. The original idea was to install a fibre optic cable Cont’d next page

Digital zoom

THE MIC S ERIES 400

Robust resilience whatever the conditions

Brushless motor technology enables near silent operation THE MIC SERIES 400 – or Metal Mickey – is a rugged, while privacy masking, easily accessed via the MIC Series reliable pan-tilt-zoom camera, engineered to excel in the powerful new universal camera set-up software (Cam-set) kind of tough surveillance conditions that would defeat protects resident’s privacy most typical CCTV cameras.

With a high resolution wide dynamic range day/night An industry leading IP68/NEMA4 environmental ratcamera and a choice of 18x or 36x zoom options, the ing guarantees uncompromising performance in the most MIC Series 400 delivers outstanding image quality. High extreme outdoor conditions. A robust 6mm thick aluspeed pan-tilt-control and precision engineered resolver minium or stainless steel housing protects the camera in the technology gives camera operators a full 360° view with face of the most determined, sustained attacks and makes pinpoint accuracy and control, allowing them to respond the MIC Series 400 ideal for challenging surveillance to incidents quickly and effectively, as they occur. applications like corrosive atmospheres, transportation and Tested to the limit in the most rigorous performance utility protection, vandal prone areas and housing estates.

Metal Mickey and environmental testing, the MIC Series 400 delivers Compact and unthreatening in design the MIC Series 400 can be discreetly integrated into urban and residential environments. robust resilience whatever the conditions.

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December 2009

27

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Rooms with a View

Protected: the Odstock Transit site attack: “COFDM technology is the only transmission available that provides the same real-time quality images equivalent to a cable installation,” he adds.

Working on narrow band 1.3Ghz frequency for video transmission and 458 MHz for data telemetry transmission, the system was tested in late-May 2008 when the trees situated between the site and the onward hardwired transmission point were in full bloom. The success of this demonstration meant the Britford Palaeolithic site could be straddled, even if the site’s discovery had caused a delay in the surveillance project’s timetable.

Funding help Providing financial assistance for the system, the Department for Communities and Local Government (DCLG) has contributed half of the £150,000 cost of this project as part of the Government’s work towards improving living conditions for Gypsies and travellers. All members of Wiltshire’s Traveller Services team have now received training on use of the system software, enabling them to remotely

R UGGED

AND ROBUST

view images from the Oak Tree Field and Odstock sites in real-time and to review recordings. A recent meeting at the control room with CCTV manager, Mike Withers, led to changes in the camera presets to improve the information displayed and access to recorded images has already proved useful in checking out reported overnight incidents during the following day.

With emergency ambulance access required to attend residents with any reported health problems, the surveillance has proved its worth in allowing the local team of traveller liaison officers to identify the owners of vehicles occasionally blocking the sites’ roadways, as well as helping them to tackle fly-tipping offences.

But in its most important role, the monitoring system has also stabilised the anti-social behaviour problems that previously blighted Oak Tree Field and Odstock Transit Site.

Talking to CCTV Image at the site, Wiltshire’s local traveller liaison officers confirm just how successfully the cameras have turned things around: “We receive calls from travellers who ask about available site pitches and, because of the previous problems, we still find they’re wary about coming here because of the poor reputation that had built up. But as soon as these callers hear from other travellers about how things have improved, they quickly change their mind.”

Commenting for Wiltshire Council, Stephen Helsby, Highways Enforcement and Traveller Services Manager, observes: “The solution for Wiltshire Council is technically advanced and innovative and I understand that the CCTV press and media are now taking a special interest in Wiltshire’s collaborative approach to the installation of this system.”

Mr Helsby adds: “The scheme – part-funded by central Government on this occasion – has relied heavily upon an existing CCTV infrastructure, new wireless transmissions, the erection of maximum security CCTV columns with integrated alarm systems and very high-specification ballistic-resistant cameras. Its success, or otherwise, will be measured by a hopefully reduced incidence of anti-social behaviour and improved site security in the immediate local area.”

Altron poles stand tall in Salisbury

THE ALTRON RANGE of Anti-Vandal Poles proudly has the AW1663 unit used at this site as the Pinnacle of the range.

These units, originally designed for the tough inner city areas of Leeds, Glasgow, Newcastle and Belfast amongst others have, just like the Cabinet Based Pole introduced by Altron in 1994, stood the test of time.

The units which comprise effectively a pole within a pole in certain models, act as a severe deterrent to any would be attacker.

The units used here (AW1663) at Salisbury feature the anti-ram base at the pole bottom.

This angled base is designed to withstand vehicle impacts and deflects the impact force away ensuring that the pole and base remains undamaged.

Altron manufacture the AW1663 Anti-Ram and Outer Skin unit as a single piece to further enhance the unit by pre-empting any attack at a joint where bolts can be ground through allowing the pole to be pulled over.

The range incorporates four models to suit any budget or conditions/situation: • AW1545/AV – a version of the ever popular town centre pole with the addition of the anti-wandal door that cannot be crow-barred open. A cost effective solution to a moderate problem.

• AW1665 – a more robust version of the above comprising increased plate sizes. That resists grinding, sledgehammer and minor ramming. Thus increasing the security levels. Ideal when considering low level physical vandalism.

• AW1664 – a double skinned pole. Effectively a pole similar to our AW1545 is placed inside an outer skin. To release the inner door the outer door must be opened by removing a retaining rod by means of a special tool. Even if the outer door was penetrated the inner door which comprises a flush level surface finish then prevents any levering to remove making unauthorised access to the pole core virtually impossible. An ideal deterrent where persistent deliberate damage is anticipated. Double skin protects completely again grinding attacks in addition to the benefits of the AW1665 • AW1663 – as the AW1664 but with the antiram skirt. This unit comprises all the benefits of the AW1664 in addition where vehicle impacts are likely this is the ideal deterrent.

On this site at Salisbury all units in addition were fitted with a fire retardant lining.

This in the event that a fire is set around the pole increases the time taken for the generated heat to affect the internal electronics and services.

December 2009

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| Talking Shop

Surge ahead Talking Shop is our regular, critical look at CCTV. Starting from this issue, Colin Greene of CMG Consultancy is joined by Simon Lambert of Lambert Associates and Peter Whettingsteel of MFD International. In this issue, Peter addresses CCTV electrical safety IF YOU are a CCTV system manager or a contractor responsible for the maintenance of a CCTV system, do you have a clear conscience when it comes to electrical safety?

Has electrical safety been a consideration right from design, (Construction, Design and Management Regulations 2007) e.g. use of earth leakage protection, extra-low voltage only at camera column tops and wall brackets?

If you looked at the CCTV Peter Whettingsteel system maintenance records, would you find records of routine checks of the electrical installations within the monitoring centre, hubs and camera columns?

Would you find copies of installation certificates and periodic test certificates with schedules of results which comply with the requirements of BS 7671?

Has your system got adequate surge protection? Is you equipment adequately protected against electrical surges on supply, video and data transmission lines?

Overlooked One of the areas often overlooked when considering CCTV installations is the electrical supply to the equipment, without which the equipment will not function.

The electrical supplies for the monitoring centre are most commonly derived from a sub-board supplied from existing building services electrical supplies either with or without emergency generator back-up.

The supplies to the collection nodes and camera locations are most commonly from unmetered statutory supplies or existing lighting supplies.

The statutory supply authorities, such as Scottish and Southern, EDF, and others have recently become more rigorous in their requirement of the locations and equipment they are prepared to connect an electrical supply to, referring to recent health and safety legislation, The Electricity (Un-metered Supply) Regulations and the recent up-date of BS 7671 (17th edition of the IEE Wiring Regulations) and its associated guidance notes.

Rigorous Examples of areas where statutory supply authorities have become more rigorous in their requirements include: • Separate areas in camera columns where supply authority equipment is to be located.

• Direct access to the supply authority equipment by use of only a standard triangular key.

• Supply authority cable not to be routed through other compartments of the camera column prior to the supply authority fuse.

• Supply to be to feeder pillar with customer installing cable from feeder pillar to point of utilisation (collection hub, camera column) Issue sponsor

• Supply to street equipment, such as camera columns and hub cabinets, to be T.T. with customer installing earth electrode.

• Requiring a “Charging Code” for the equipment before they will connect the location to the supply.

Some of the problems which result from these requirements include, but are not limited to: • Cameras can be disabled by opening the supply authority compartment using an easily obtainable triangular key and removing the supply authority fuse.

• Additional street furniture , as for each collection hub and camera column a feeder pillar must be installed. (2 for 1). This is not popular with council highways departments, and the feeder pillar is an additional trip/bump hazard for partially sighted people.

• The use of a T.T. system with its associated customer earth electrode, will add a complex additional test prior to connection of the supply, and add additional testing during the periodic test.

• Most CCTV and transmission equipment manufacturers have not sought to obtain approval for a 13 digit charging code for their equipment from the Un-Metered Supplies User Group (UMSUG).

Statutory requirements Independent of the supply authority requirements there are statutory requirements such as, but not limited to, The Electricity at Work Regulations 1989, Electricity Safety, Quality and Continuity Regulations 2002, and the Health and Safety at Work Act, which must be complied with in respect of electrical supplies.

The relevant statutory provisions are listed in appendix 2 (Statutory Regulations and Associated Memoranda) of BS 7671.

With specific regulations applying to highways power supplies and street furniture. (In fancy terms, your CCTV camera locations).

In the introduction to the current edition of BS 7671, a note from the Health and Safety Executive states: “Installations which conform to the standards laid down in BS 7671: 2008 are regarded by the HSE as likely to achieve conformity with relevant parts of the Electricity at Work Regulations 1989.”

Regulation 114 of BS 7671 states, “The Regulations are nonstatutory. They may however be used in a court of law in evidence to claim compliance with a statutory requirements.”

Part 6 of BS 7671 covers inspection and testing, and contains chapters on initial verification, (The inspection and test at the time of initial installation) and periodic inspec- Guidelines: there to help

December 2009

31

CCTVImage tion and testing.

With reference to periodic inspection of the electrical installation, Table 3.2 of Guidance Note 3 to BS 7671 gives, “Recommended initial Frequencies of Inspection of Electrical Installations.�

Based on recommendations, two intervals between routine checks of one and three should be considered as maximum periods between inspections and testing.

Formal evidence should exist within the maintenance log that routine checks and formal periodic inspections of the electrical installations associated with the CCTV system are being carried out. This will have major implications on both the system operator and maintenance contractor should an incident occur as a result of the failure of the electrical installation of the CCTV system.

Another consideration with CCTV systems is surge protection. Switching transients, lightning and other events outside of the control of the user and maintainer of CCTV equipment can generate supply surges which can seriously damage CCTV and transmission equipment, in some cases to the point that major items of equipment can be beyond economic repair.

The Royal Society for the Prevention of Accidents quote a figure of 300,000 lightning strikes to ground in Britain per year with the Metrological Office giving an average figure of between 14 and 19 thundery days per a year in the South East of England.

Lightning has not got to strike directly on equipment for it to be damaged. Voltage surges created as a result of lightning can travel

| Talking Shop

long distances.

Good quality surge protection devices should be installed to protect the electrical supply, and all video and data transmission links.

BS 7671, and its associated documents may not make interesting reading, but we must be aware that it exists, and the implications of the statutory legislation which it assists us to comply with. * Peter Whettingsteel is a senior electrical engineer with MFD International, a multi-disciplined firm of consulting engineers and project managers specialising in securing the built environment. Email: peter.whettingsteel@mfdgroup.co.uk.

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| Case study

Protecting Glasgow’s ‘Nite Zone’ The city of Glasgow attracts 3 million tourists each year, and their and the city’s residents’ safety is of primary concern to the City Council. The answer to this has been provided by the establishment of ‘Nite Zone’ which includes a public help point newtork new scheme in the area GLASGOW’S SUBaround Glasgow Central STANTIAL ARRAY Station. of cinema’s, pubs and “Here, we used a restaurants is legendary, mix of taxi marshals, and provides a big draw increased liaison with for the 3 million tourpolice, and upgraded ists that visit the former and targeted CCTV to European ‘Capital of help tackle and reduce Culture’ each year. the number of reported Representing a large part violent crimes, disorder of the city’s economy, and antisocial behavGlasgow City Council iour. However we soon recently embarked on a realised that the funcproject to provide this tional side of this project important sector with a would require the provisafer environment for sion of effective techboth visitors and locals nological integration. alike.

We therefore put the The answer was found fulfilment of this venin the establishment of ture out to tender, with ‘Nite Zone’, a partnerthe winning bid supplied ship project whose aim Help point: Glasgow’s network supplied by Commend UK

by Racam, a company is to ensure public safety during the city centre’s peak night time activity. To help achieve its that had previously equipped several of Glasgow’s inner city parks with objective, Night Zone has introduced enhanced street lighting, improved Commend help points.” marketing of transport options at night, provision of transport marshals and environmental enhancements, additional CCTV coverage, and a public Help Point network supplied by Integrated Intercom solutions provider, Commend UK. In close technical consultation with Walter Kean, Racam developed an ‘iconic and individual’ CCTV beacon that incorporated Commend Help Point and Audio technology, as Brian Maguire of Racam explains: “Glasgow City Council and Walter in particular were sure that the key With its thriving nightlife, bars and clubs, Glasgow’s night time economy to the success and future expansion of the Nite Zones project was the was becoming a victim of its own success, with an average of 100,000 efficient use of resources, especially the effective application of the additional visitors descending on the town over Friday and Saturday best technology for the job. The CCTV beacon we developed features a Forward Vision Metal Mickey camera with horn speaker ‘ears’ alongside nights.

Walter Kean of Glasgow City Council explains the issues the city was a flashing and illuminated light, and is used to clearly mark the location facing: “We recognised Glasgow was moving more and more towards a of taxi and bus zones employed during the evening. Alongside the cam24-hour culture, but with a clear distinction between the nature of its day eras which are linked to the central control room in Blochairn, we needed time and night time economies. Upon close scrutiny of the events that an equally networkable solution for two-way audio Help Points in the regularly occurred throughout the course of an average Glasgow night structures, alongside an audio output for the ‘Talking’ cameras.

“We were familiar with Commend technology from previous projects, out, and through liaison with the Police and members of the public, we began to identify some key problem areas that needed to be addressed. so we were experienced and confident with the ease of integration We found that after enjoying a night out, the vast majority of visitors offered by Commend products. Commend supplied SF101D Digital leave the city centre at bar or club closing times. This creates two distinct Stainless Steel Slave Stations that we integrated into the pole structures. ‘blips’ in the amount of people looking for transport to take them home, Due to the geographical spread of these columns, it would have been prousually around midnight (when the bars close), and 3am (when the clubs hibitively expensive and caused too much disruption to the city’s infrastructure to extend the existing underground fibre transmission network shut their doors).

“It is these distinct surges that stretch the night time public transport to each and every new column. To solve this, we equipped each column infrastructure to its limits, with people often having to wait for over an with a Commend ET901 audio encoder/decoder. This allowed the speech hour for a bus or taxi ride home. This is when revellers’ euphoric enthu- signal to be transmitted across a wireless network, to the nearest existing siasm can quite often desert them, to be replaced with frustration, often camera on the hard-wired fibre network. When we originally equipped fuelling unacceptable behaviour that un-enviably leads to the need for Glasgow centre with the fibre network, we had provided each camera point with three spare fibre terminations. Using one of these, we were police intervention.

“It was clear that something had to be done, and the Nite Zone initiative able to transmit data and speech from each Commend equipped column was the solution. Initially, along with our project partners, Strathclyde back to the Blochairn control room.

“Thanks to Commend’s integration capabilities, we were even able to Police, Glasgow Community and Safety Services, Glasgow City Council and Strathclyde Partnership for Transport, we planned to trial the Cont’d next page

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Case study

| CCTVImage officers’ movements and reactions can be coordinated by either the control room operators or (via live images fed to Strathclyde police station), police Commanders.”

Video link When a Help Point is activated, the call is transmitted back to the control room wirelessly, and then via the fibre link and received in the dedicated server room by a Commend GE 700 Intercom Server. On answer of the call by an operator, the GE 700 requests the corresponding video channel from the CCTV control system.

The ‘hub’ of the intercom network, the GE 700 affords connection to digital 2wire stations, 4-wire analogue stations and Intercom terminals over IP (IoIP®). The system is expandable via the use of further ‘subscriber cards’ put into the GE 700, meaning any size of network can be ecoControl room: operators and talk to people via the help points nomically supported, without people having integrate a flashing light onto the top of the beacon structure. When the to purchase fixed channel technology they currently have no requireHelp Point is activated it is illuminated, alerting the taxi and bus marshals ment for. in the vicinity to an incident, adding an extra dimension of a safety and “The initial trials of Nite Zone around the station area were a great response feature to the units. success and soon rolled out to encompass the popular Sauchiehall “Evaluating the flexibility and expandability of the Commend equip- Street area. This had a great impact on the behaviour of party-goers and ment, it was difficult to consider any other intercom provider for the the general mood of a night out in Glasgow’s city centre,” says Walter project. Coupled with Commend’s technical support, the product is Kean. “The project’s success is underlined with quantifiable figures clearly best of breed for applications such as this. In addition, the tel- showing a 40 per cent drop in serious anti-social behaviour in the city ecom-based design of the Commend equipment means it is technically centre. Equating to some seven hundred crimes having been prevented, very easy for our electrical engineers to understand and install, as the this means less incidents for the police to deal with, and likewise, the products are easy to upgrade and always backwards compatible, even to prosecution service hasn’t had to process these offences either – savproducts installed over ten years ago!” ing resources and time. Our estimates have indicated that this has amounted to an overall saving of around £500,000 a year, meaning that the initial capital investment in the system’s technology has yielded a long-term saving.

“Overall, the sum of all the component parts of the Nite Zone have Now present on the streets, the Commend Help Points have become an invaluable part of the Nite Zone project. Active between 10pm and 5am come together to make a real difference to the night-time leisure scene on Friday and Saturday nights, along with street signage, they are lit to in Glasgow’s city centre.

“Thanks to the marshalled taxi ranks and bus queues, we are seemake sure that they can be readily identified. The Help Points are there to be used by the public should they feel threatened, or want to alert the ing waiting times drastically reduced, and peace and order returning to the queues. People can now enjoy their night out knowing that the authorities to other people’s behaviour, or simply need advice.

Walter Kean continues: “When the Commend Help-Point button is Commend Help Points can give them direct contact to relevant authoripressed, the activated call is directly routed to the Street Watch Glasgow ties, allied to the protection of CCTV. They can make their way home control room in Blochairn. Here the call is answered via the Commend without the fear of having to stand for an hour in an unruly taxi, or bus EE 872 Master Desktop Station and an operator is automatically pre- queue.”

Such has been the success of the project, that the scheme has been sented with an image from the nearest CCTV camera, allowing them to visually assess a situation in tandem with the incident’s crystal-clear awarded the ‘Glasgow Flourish Award’ for making a significant contwo-way audio.” With a high level of ambient noise that may include tribution to improving the urban environment.

“Since the success of the scheme, we have had a number of other traffic, buses, music from pubs and clubs, and the general background of people enjoying themselves, consistently clear audio speech quality councils across the country using Nite Zone as a template for their own is vital. Satisfying this requirement, each Commend SF101D Digital service, and we will be looking at the possibilities to extend the coverSlave Station Help Point features Commend’s Open Duplex technology, age of the package even further,” says Walter Kean. “We are already and with a 7kHz frequency response provides seamless and natural voice using the flexible Commend Intercom system and Help Points network communication, even when used against the high ambient noise levels of to form the basis of additional services in the city centre, such as an automated evacuation procedure. This uses live and recorded messages, the busy city environment.

“Gaining a clear description of exactly what the incident is, along distributed through the intercom network to advise the public of evacuwith an understandable account of the events that led up to the call is ation procedures, and provides an additional highly beneficial feature invaluable for our trained operators’ assessment of the situation,” adds within the flexible Commend technology we have invested in.”

Greg Gregoriou, sales and marketing director for Commend UK Walter Kean: “Using the high-quality audio speech information alongside a corresponding display of CCTV images, our operators are able to summarises: “We are very proud with the success of the project and make informed decisions as to how best to resolve a particular incident. the part our technology has played in this. The flexibility and expandThis can range from simple advice given over the two-way speech link, ability of the solution means that the system can be easily configured to summoning emergency medical attention or police involvement, where meet the growing needs of Glasgow’s vibrant City centre.”

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December 2009

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Technology

ANPR in high definition High definition TV has now come to the ANPR world. CitySync first developed an HD ANPR camera in 2007 for the HMRC to replace 100 failing analogue neural net ANPR systems. Here, they talk about their high definition ANPR solution.

CITYSYNC’S FIRST high-definition ANPR system was required to read number plates at an unheard of accuracy across a 6m wide lane at an angle not far from 45 degrees – some challenge!

Physics definitely has the advantage here, but with the advent of new CCD 2/3-inch sensors being used in the machine vision arena, it was now technically possible and a camera was built using pulsed white light technology.

The mass market for ANPR uses infrared technology for several reasons - but the primary reason is night-time plate reading – people just don’t like bright white lights being shone into their face whilst driving.

Analogue CCD sensors run at about 40 per cent of their normal visible light sensitivity in the 850nm wavelengths, whilst most modern HD CCD sensors deliver about 30 per cent sensitivity and so early attempts at IR HD ANPR cameras simply couldn’t read plates at 30m distance from a motorway bridge. CMOS sensors have come a long way to overcome this problem but suffer from other problems such as smearing of headlights and early CMOS devices grabbed the frame a line at a time so number plates were sometimes very slightly skewed.

No good for mission critical deployment.

Very recent developments in low power LED technology mean that current IR illuminators are about twice as bright as those of two years ago. Twice as bright doesn’t unfortunately mean twice the distance and we face physics once more and the inverse square law which says that twice the illumination results in half as much gained in terms of distance from camera.

Illumination So, we now have a sensor with a horizontal resolution of about 1400 pixels and IR illumination range of 20-30m. A good ANPR engine needs up to 2000 pixels on a standard EU plate to return a very accurate read which equates to about 768 pixels per metre lane width. The FoxHD camera can therefore read plates across a 6m lane width (which is the width of two motorway lanes), but illumination isn’t just about distance, it’s about horizontal field of view so we have to ensure that our LED IR source can also span 6m with constant lux levels. It sounds obvious – but you would be surprised!

But why would you want to use HD for ANPR and what does it really give us?

Well, the first thing is gives us is a data and processing headache!

Lower cost IP cameras can give us the definition we desire but at the expense of image quality, they compress images in real time to produce an mpeg or mjpeg stream. What we want is raw, high definition images (not compressed in any way ) and the best HD ANPR cameras deliver this at up to 30 frames per second via a Gigabit Ethernet interface into a roadside processor.

These HD images are about six times the size of a standard PAL field image of 768 x 288 pixels – so you need six times the processing power to deal with them. This is often reduced by “letterboxing” the image as the horizontal field of view is more important in this case than the vertical. This has the effect of not only reducing the amount of data processed, but this technique delivers images from the central part of the vertical field of view thus reducing focussing, depth of field and lighting issues.

A recent study was undertaken of the lane behaviour of traffic travelling along a UK Motorway sampled at various times of the day.

Two lanes were sampled by two traditional analogue ANPR cameras

and the same lanes were simultaneously sampled by one Fox-HD ANPR camera. All cameras were mounted at over 6m high on a bridge head on to the traffic.

The results were interesting to say the least both in terms of lane behaviour and ANPR accuracy.

It transpired that up to 4 per cent of passing vehicles straddled the two lanes and were therefore missed by both the analogue cameras.

If the analogue cameras were zoomed out a little to cope with the lane overlap then there was a loss in ANPR accuracy – the plates became too small.

Using the HD camera meant that cars could be anywhere within the 6m field of view and still be read.

An additional benefit from the HD images was the increased vertical resolution and field of view. For ANPR Engines such as the CitySync Jet engine, multiple reads are taken of a plate whilst in view and the results aggregated. The extra height of the image produces more reads and therefore slightly increases accuracy. Every little helps as they say.

The extra vertical resolution gives more accuracy of worn plates or those with thin horizontal lines such as the central bar across an “H”.

This can really have benefits in situations where cameras must be mounted high and look down quite steeply at oncoming traffic. This is a common requirement of London Congestion Charging where environmental issues require cameras to be mounted 6m high – but in order to be compatible with upcoming DSRC technology (Tag and Beacon), cameras should really be focussed at traffic as close as 12m from the base of the pole. Only HD could deliver this.

Savings In a motorway situation HD cameras can cost the same as two analogue ones so there is no material saving, but camera/cable installation times are halved which can deliver significant savings. The same happens on a pole-mounted installation but in the case where a polo-mounted HD camera can obviate the need for a gantry then the savings are enormous and can be greater than £20,000 saved per site.

So we can conclude that HD ANPR is definitely here to stay. The camera module costs continue to drop and the two-way digital connections to the cameras can be used by the better ANPR Engines to fine tune the cameras in real time in line with the current ambient lighting conditions – and good images make good ANPR.

December 2009

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The pinnacle of camera mounting

| CCTVImage

Case study

Transmission system is the key With a history spanning over 180 years, University College London, is one of the oldest and most well known seats of learning in the UK. Upgrading CCTV across this sprawling site was a challenge until they identified a transmission solution that was right for them SECURED WITH A CCTV system comparable in size to most town centre installations, security at University College London (UCL) is now reaping the numerous cost and performance benefits of a NVT UTP Hybrid Video transmission solution, designed to cater for everexpanding camera numbers.

Today, UCL continues to be London’s leading multidisciplinary university, with 8,000 staff and 22,000 students, from over 150 countries, and is proud to be a true global university and research centre of world-renown. With a central campus located on Gower Street in the Bloomsbury area of London, the university continues to expand within new buildings located throughout the area.

UCL’s mix of faculties, spread over an openly accessible campus area, has provided the university’s management with quite a challenge to meet the requirement for an effective security surveillance solution. A primary CCTV system, consisting of 25 external cameras, was installed eleven years ago, covering the main pedestrian and vehicular routes on campus.

Growing through the years via a series of expansions, 2003 saw the disparate elements of the CCTV network consolidated into a more focused structure.

Coax complications Paul Hayden, control room manager at UCL explains: “By this time we had quite a large system connected via an ageing and complicated coax cable network. At that time, we wanted to add a number of cameras and relocate the control room, so it seemed an ideal point to re-evaluate the system’s direction. With technical input from our onsite contractor, Trio Security Systems Ltd, we redesigned the system from the ground up. Taking into account the long-term needs and tight budget constraints of both our new and existing camera network, we established that our needs would be best served through the installation of an NVT UTP video transmission system.”

Andy Halcro, director of Trio Security Systems explains: “Introducing the use of NVT UTP video transmission meant the university would no longer be tied to the existing coax network that had become cumbersome, as well as difficult and costly to expand, particularly in view of the kind of additional camera numbers they required.

“The university consists of several, historically important buildings, some of which date from the beginning of its 180-year history. Using NVT UTP meant we could harness the video transmission potential of the university’s twisted pair cable infrastructure, already installed as part of its internal telephone network, but not fully utilised. This comprehensive network, which connects all of the university’s buildings, is contained in underground ducting alongside other building infrastructure, such as power and data communication services.

Capitalising on NVT’s inherent interference rejection capabilities allowed direct connection to this network, with no interference issues from other services being experienced whatsoever.

“During the relocation of the control room, it was important that images from each live camera incurred minimal downtime. Using NVT transmission we were able to patch images across to the new UTP network utilising NVT’s rack-mounted receivers, keeping images streaming into the old control room, before we simply unplugged the relevant connection and reconnected it into the new control room facility.

“This afforded a seamless transition between the two, and meant

All seeing: cameras are placed strategically the university didn’t lose any camera footage throughout the system change-over period.”

Paul Hayden adds: “The process of unplugging the coax cables and instantly replacing it with NVT UTP transmission from the same camera really highlighted the difference in image quality between the two transmission methods. The NVT UTP images were noticeably sharper and a clear improvement over the previous coax based pictures.”

Using NVT technology to transmit video on a Twisted Pair cable infrastructure that already existed at the site also meant ideal scene coverage could be achieved for each camera, by affording exact camera placement within these historical surroundings, Paul Hayden explains: “By utilising compact and flexible UTP cable runs, versus the burden of cumbersome coax bundles, we were able to mount cameras in the best possible locations, even within the 180 years old buildings, where disturbing historical fixtures and fittings was just not an option!”

“Images from each camera are transmitted to multiple NVT NV862, NV-1662, and NV-3262 Active UTP video receiver hubs located in a purpose-built equipment room, adjacent to the new control room.”

Andy Halcro continues: “For the CCTV system’s control and recording we made the decision at the start of the project to use a Pelco IP-based control system, but wanted to avoid the use of a total IP infrastructure and its associated limitations, such as equipment cost and control latency. This is where using NVT’s UTP technology to provide a hybrid video solution gave us the benefits of both

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CCTVImage worlds, with none of the drawbacks, obviating the need for expensive and comparatively poor performing IP cameras, along with the latency control issues associated with an end-to-end IP network.

“The high-quality analogue camera images received in the adjacent equipment room are now encoded and transmitted via a dedicated IP network, to the control room next door, where a team of two operators control and monitor the images via a video wall and spot monitors.

Recording is provided by multiple DVRs, again located in the equipment room.

“The system now covers all aspects of the university’s buildings, many of which are Pelco domes supplied with NVT connectivity already built-in, making them very quick and easy to integrate. In addition, we now have a scaleable system, affording the ability to connect additional cameras in existing buildings to the ‘spare’ UTP pairs installed. Being involved from the start with any new building works means we can specify dedicated UTP networks to be installed at the time of build. This kind of expert involvement right from the start of the project enables UCL to minimise the cost, whilst maximising the performance and flexibility of operation.”

Logistic: UCL covers a massive area

Visual benefits Working in conjunction with access control and a comprehensive manned guarding team, the new CCTV system is used to protect students, staff and university facilities 24 hours a day. From the security control room, operators can access images from all campus exteriors and interiors, such as main entrances/exits, corridors, and refectory and leisure areas. “Thanks to the clarity of the NVT UTP video transmission based camera images, we can readily identify individuals from video footage, or forward evidential quality images if required, to the police for further investigation.”

Continues Paul Hayden: “The system is primarily designed to keep unauthorised people from entering the various campuses and buildings. As well as the safety of our staff, we have expensive equipment in many of the faculties, which could be targeted by thieves, so the extra ‘eyes’ of the camera network are invaluable in assisting our security team, and give us an unparalleled overview of any areas of the site.

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| Case study

“During the expansion of the surveillance system, both criminal and anti-social instances were reduced dramatically the moment new cameras were introduced, an effect that was particularly evident at the number of bicycle storage areas across all campuses.

“We believe this effect is greatly enhanced if the presence of the cameras is promoted effectively. That’s why in addition to CCTV signage, we employ large LCD displays in the entranceways of main buildings. These show live camera coverage of the immediate vicinity and are a great way of reinforcing the quality of images we have available from the system. They also for example, provide a measure of reassurance for female staff leaving the building late at night, as they can check the surrounding area outside the building before they leave.

“We also use the system to track vehicular movements around the campuses.

“With space being limited and having to manage quite a number of deliveries most days, it is important that we manage the onsite traffic movement in the most effective way. The system has also proved a great health and safety management tool in other instances too, such as within the clean environment rooms of our Nano Technology building, where the adherence to Health and Safety protocols is critical.”

The latest expansion to the system has included UTP video transmission runs of over 900 metres and uses the latest NVT Digital EQ hubs, sourced from Norbain. Andy Halcro enthuses: “The continuous self adjustment of the Digital EQ Hubs means as well as fast installation, any variation in video signal content is automatically compensated for.

For instance, if university telecom engineers replace a section of old UTP cable across the university network, this can alter the signal received by the hub in the communication room, but with NVT’s Digital EQ hubs, this is automatically compensated for, with no intervention being required by us, in the long term saving time and money on service call outs.”

As University College London continues to expand on, and improve its network of buildings, the NVT UTP Hybrid Video transmission solution will continue to provide the key to a high performance, cost effective and flexible future-proofed electronic surveillance network.

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CCTVImage

| Industry News

Industry News Control room upgrade boosts Swindon’s security CCTV monitoring in Swindon has stepped up a level thanks to a major control room upgrade undertaken

by Thinking Space Systems. As one of the UK’s leading suppliers of specialist technical furniture for control rooms, Thinking Space won the contract to upgrade the control room for Swindon Commercial Services (SCS). The project involved relocating the SCS security team to a large open office environment within the same site. Thinking Space supplied a large corner fitted monitor wall which houses 30 TFT and LCD screens. The base of the wall includes racking bays for housing the switching and digital recording equipment. The wall was angled to provide a hidden storage area with access via a door built into the structure of the wall. A two-operator console was supplied and installed opposite the wall as well as a single position review suite for an adjacent office.Hampshire-based Thinking Space is a global provider of technical furniture for air traffic control, CCTV and broadcast environments.

Tel. +44(0)1794-516633 www.thinking-space.com

AMG delivers futureproof transmission solution for Oman LNG plant Guardian-Lite™ 3700 forms the backbone of the security and surveillance solution for the Sultanates strategic Liquid Natural Gas plant and shipping facility in Qalhat. AMG Systems Ltd has supplied the digital, uncompressed transmission solution for the Oman LNG plant in Qalhat near Sur. The Plant covers a massive six sq km and the security and surveillance upgrade was implemented as a turnkey project by Majees Technical Services LLC in Oman. General Manager, Majees Technical Services LLC Mr. Sekhar Subramonian said. ”AMG designed the dual redundant loops using their unique 3700 series.

We implemented single channel video insert equipment with various interfaces and contact closures in dual redundant configuration using single fibre cores. This provided a complete dual redundant solution which is future proof and caters for easy future expansion.”

Tel. +44(0)1767-600777 www.amgsystems.com

Pyser-SGI introduces new Fujinon 17x CCTV zoom lens

Long-life thermostats for CCTV applications

Available from UK/Ireland distributor Pyser-SGI Limited, the new Fujinon D17x7.5B-YN1 low-cost CCTV zoom is designed for installations such as those operating in town centres and secure establishments, as well as for a wide range of other surveillance applications. Of compact construction and employing Fujinon’s high resolution Aspheric Technology, the D17x7.5 produces sharp images throughout the visible spectrum. Fujinon’s advanced production techniques minimise cost without compromising on performance in addition to keeping the size and weight to a minimum.

The Fujinon D17x7.5 features motorised zoom and focus with built-in presets as standard, enabling use with positional control systems. Maximum aperture of the DC controlled iris is F1.6, with a built-in neutral density filter extending the auto iris range to T360 for use with sensitive cameras. Focal length is 7.5 to 128 mm, offering angles of view of 45 deg. 36’ at wide down to 2 deg. 54’ at telephoto (1/2 inch sensor). The MOD is 1.5 m.

Tel. +44(0)1732-864111 www.pyser-sgi.com

In CCTV applications where the product location makes them difficult and costly to maintain, you want to ensure any components used are completely reliable. They must give a consistent and accurate performance over a long lifetime. Fortunately Matsuo MQT series thermostats are IP64 rated, have excellent repeatability (within ±0.2K) and life-cycles of upto 1 million operations. They out-perform cheaper disc thermostats on every level and help to minimise costly maintenance calls. The Matsuo thermostats are superior owing to a unique twin-bimetal system that is stress-free and thus limits set-point drift and maximises cycle-life. They are ideal for anti-condensation/anti-frost applications where the sealed housing protects the contacts and can be supplied with accuracies as small as ±1.5K with differentials down to 3K±1K. Calibrations from -10/+110deg.C are available. Call us today for application advice and samples for evaluation.

Tel. +44(0)1606-871680 www.atcsemitec.co.uk

Multipix Imaging presents all the advantages of the H.264 compression format in a 16-input audio and video capture board

Port Authority of Ravenna installs FLIR Systems HRC-S MS multi-sensor

The Picolo V16 H.264, designed and manufactured by framegrabber experts Euresys, is an outstanding video capture board with audio capability and featuring advanced on-board simultaneous compression for 16 real-time video inputs. Featuring contrast, brightness and saturation controls, along with video presence/loss detection. The H.264 encoding has tremendous advantages that make it the best suited compression standard for security applications. It offers high image quality on top of low bit rate and low storage requirements.

This new Picolo V16 H.264 is a single lane PCI Express board offering dual destination (compressed and raw streams) for each video input with independent configuration of both streams.The Picolo V16 offers standard and convenient DirectShow filters for Windows!

Tel. +44(0)1730-233332 www.multipix.com

Meyertech joins ONVIF

Synectics commits to IP open standards

ONVIF is an open industry forum for the development of a global standard for the interface of network video products. It is committed to the adoption of network video in the security market and the ONVIF standard is intended to ensure interoperability between network video products regardless of the manufacturer. ONVIF member companies command over 60 per cent of the UK video surveillance market revenues compared with a 20 per cent share taken by PSIA member companies. Senior research analyst Alastair Hayfield comments, “The move to a standards based approach for network video surveillance is an important one. It will help to drive the adoption of network video surveillance products and will greatly benefit end-users. The video surveillance industry has clearly decided that standards are desirable. Well over half of all video surveillance equipment sales can be attributed to companies in one or both of these standards bodies.

In fact, 11 of the top 15 video surveillance vendors have joined either ONVIF or PSIA.” Tel. +44(0)161-628 8406 www.meyertech.co.uk

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A long-term advocate of open protocols and universal standards in IP surveillance camera networks, Synectics Security Networks has committed to joining both the PSIA and ONVIF open standard groups. “Both groups are committed to the development of global open standards for the interface of network video products across the security industry,” explains David Aindow, Synectics’ Business Development Director. “We see our commitment to these standards as very important and we fully support the goal of common system protocols across the industry. Ultimately, this will provide customers with freedom of choice when specifying security networks. The key benefit of open system protocols for end-users is that they allow any product from the co-operating manufacturers to interface with each other.”

Tel. +44(0)114-255 2509 www.synx.com

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Industry News

| CCTVImage

Industry News Picture: Sarah Williams

ICTS secure Lord’s cricket ground International consultants and installers ICTS UK are securing the most famous cricket venue in the world, Lord’s in St John’s Wood, London. Lord’s, which is owned by Marylebone Cricket Club (MCC), stages two Test matches annually and this summer capacity crowds saw the England captain Andrew Strauss lead from the front as his side defeated Australia by 115 runs. ICTS has installed networkable entry controllers from Dublin-based Access Control Technology (ACT) Ltd. These units are in place at 24 doors across the site using ACTpro 3000 controllers in conjunction with Mifare 1040 readers. The controllers are linked to the venue’s LAN so as to provide a site-wide solution, while the Mifare readers have allowed programming of cards for members of the MCC staff on to the system using ACTWin pro software. .

Tel. +44(0)20-7874 7576 www.icts.co.uk

W-5 DSP set to become an industry ‘Winner’ Samsung Techwin has launched the first four of its 24-hour surveillance cameras and domes to be equipped with the latest generation “Winner” DSP chipset, the new ‘engine room’ of the company’s mid-range product offering. The W-5 chipset is designed to equip cameras with greater stability and articulated image processing to deliver ultra crisp and sharp colour images at 600TV lines resolution. A sens-up capability of 512x allows the cameras to capture superb quality colour images at lighting levels far below that of other day/night cameras. Samsung Super Dynamic Range (SSDR) is a progression on standard backlight compensation and automatically balances dark areas across the entire scene, revealing objects hidden in the shadows. And one of the key new features available via the W-5 DSP chipset is the third generation of Samsung’s highly acclaimed Super Noise Reduction technology.

Tel. +44(0)1932-455312 www.samsungcctv.com

FLIR Systems launches H-Series The H-Series are handheld shock-resistant thermal imaging cameras. They produce a crisp image in the darkest of nights. Thanks to the H-Series, security professionals and law enforcement officers can see suspects in total darkness, through light fog and smoke, and light foliage.

The H-Series are excellent tools for walking patrols that need to secure industrial sites or borders, customs and law enforcement officers and all others that need to see what is happening in total darkness, in all weather conditions, without being seen themselves. The H-Series are extremely affordable units. From now on, everyone can afford thermal night vision. Price is no longer an issue. There is no need anymore to use less effective night vision technologies. The H-Series produce thermal images of 320 x 240 pixels on which the smallest of details can be seen. Advanced internal camera software delivers a crisp image without the need for user adjustments.

Tel. +31(0)765-794181 www.flir.com

Silverstone kept on track by Bosch Visitors to the 2009 Formula One Santander British Grand Prix were protected against the threat of crime by Dibos DVR recorders and Vipex IP encoders and decoders. The Dibos recorders were specified by West Haddonbased Crimesecure Surveillance Services Ltd, to collate CCTV images from 16 wireless remote cameras via a local area network (LAN) and monitored on a mobile monitoring centre and by the police. This is the second year the DVRs have been used at the prestigious three-day event and Chris Healey, managing director of Crimesecure explains why: “We have been using the Bosch Dibos and Vipex encoders for the last two years now and although we have had some teething problems when setting up, which you would expect from a site such as Silverstone, these have been resolved and we are extremely happy.”

Tel. +44(0)1895-878088 www.boschsecurity.co.uk

CCTVImage

| Directory

Directory of member companies Companies listed are members of the CCTV User Group. Membership indicates a company subscribes to the ideals of the CCTV User Group, and are committed to upholding the highest standards.

Broadland Guarding Services Tel. +44(0)1603 484 884 Fax. + 44(0)1603 484 969 Email: info@broadlandguards.com Web: www.broadlandguards.com

802 Global Tel. +44(0)118 940 7240 Fax +44(0)118 981 1214 Email: sales@802global.com Web: www.802global.com

CCTV CONTROL ROOM MANAGEMENT: Broadland Guarding Services are a long established provider of CCTV Control Room Management and Monitoring Services carried out by vetted, trained, licensed and uniformed Personnel. Working in Partnership Towards a Secure Future.

802 Global are wireless products specialists delivering a full range of wireless CCTV solutions including backhaul links, re-deployable cameras and networked storage and control room systems. Working with CCTV integrators, we have an enviable track record of delivering wireless IP CCTV solutions resulting in significant cost and efficiency savings for public and private sector organisations.

Chris Lewis Fire & Security Tel. +44 (0)1865-389828 Fax +44 (0)1865-782400 Email: sales@clfs.co.uk Web: www.chrislewisfs.co.uk

Altron Communications Equipment Ltd Tel. 01269 831 431 Fax 01269 854 348 E-mail: comms@alton.co.uk Web: www.altron.co.uk Altron are the leading manufacturer of Poles, Towers, Columns and Bracketry for the CCTV industry. Backed by the very latest technology in design and manufacturing facilities Altron are ideally placed to meet all your camera mounting requirements.

Our CCTV design and installation experience spans single camera systems to full surveillance suites for university campuses and town centres. As an independent installer, we can advise on the most appropriate technology, legislative requirements, codes of practice and guidelines, as well as providing Level 2 CCTV operator training.

ANPR International Tel. +44 (0) 8706-206206 Fax +44 (0) 8706-205205

Chroma Vision Ltd Tel: 01892-832112 Fax: 01892-836651

Email: Sales@anpr-international.com Web: www.anpr-international

Email: sales@chroma-vision.co.uk Web: www.chroma-vision.co.uk

ANPR International is a company driven to provide innovative, reliable and cost effective automatic number recognition (ANPR) technology solutions for a cross section of applications including parking management and enforcement, security, access control, average speed surveys and traffic monitoring.

Chroma Vision Limited provides design, installation and support packages upon all CCTV and control systems, using in-house labour. Our unique approach to Account Management allows us to provide a high level service without the high price tag.

Axis Communications Tel. +44 (0)1462 427 910 Fax. +44 (0)1462 427 911 Web. www.axis.com

COE Group Plc Tel. 0113 230 8800 Fax 0113 279 9229 E-mail: sales@coe.co.uk Web: www.coe.co.uk Established for over 20 years, COE are industry experts in video surveillance, transmission and management. We offer a range of products and design services to suit any scope of projects. Featuring the highest quality fibre optic transmission range in the world, video servers, industry leading video analysis software and various management solutions, COE equipment is featured at some of the most high-profile, complex and security conscious sites in the world.

Axis is the global market leader in network video. We were first to bring the benefits of network video technology to professional video surveillance and remote monitoring applications, introducing the world’s first network camera in 1996. With more than two decades of experience in networking technologies, the largest installed base of network video products, as well as strong partnerships with leading players across all continents, Axis is the partner of choice in network video.

Cognetix Limited

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Tel. +44(0)8707-442994 Fax +44(0)8707-442995 Email: info@cognetix.co.uk Web: www.cognetix.co.uk A hands-on technical consultancy specialising in traffic enforcement and community safety systems. Cognetix offers a holistic approach including initial assessment, system design and specification, procurement (EU), Prince2 project management including business process management, contract administration and managed maintenance. Active in the CCTV User Group, Cognetix are informed of the latest developments and have an in-depth understanding of legislation.

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Bosch Security Systems Tel. +44 (0)1895-878 088 Fax +44 (0)1895-878 089 Web: www.boschsecurity.co.uk Email: uk.securitysystems@bosch. com

Make sure they can find you The CCTV Image directory is: the essential reference guide • outstanding value for money • a key tool for end-users, purchasers and consultants • just £425+VAT for a full year

Bosch Security Systems offers a complete line of CCTV products including videa cameras, autodomes, monitors, digital recorders and IP video systems.

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Computer Recognition Systems Ltd Tel. +44(0)118 979 2077 Fax. +44(0)118 977 4734 sales@crs-vision.com www.crs-vision.com

DSSL Group Tel. +44(0)1268-590787

CRS is the world’s leading supplier of automatic numberplate reading (ANPR) systems. We invented the technology in 1979. CRS now supplies ANPR systems for a wide range of applications including high security access control, free flow surveillance, car park management, speed measurement, journey time measurement, bus lane monitoring and traffic data collection.

Direct Surveillance Solutions Ltd (DSSL) formed in 1997 now incorporating CVSS Ltd. Both highly engineering oriented companies. The group has considerable expertise in wireless and hard wired CCTV solutions, access control and perimeter protection gained in public and private sectors delivering a variety of complimentary and integrated technologies.

Web: www.dssl.co.uk Email: admin@cvssltd.co.uk

ESSA Technology

CMG Consultancy For Independent Security Advice Tel. +44 (0)23 9225 9818 E-mail: cmg.consultancy@btconnect.com

Tel - 01752 848094 Fax - 01752 840780 Web - www.essa.co.uk Email - sales@essa.co.uk

Is sought by many for its impartial and financially independent advice on many aspects of security design, specification, project management and product evaluation. Core disciplines include: Digital and Analogue video, IP transmission, fibre, wireless, access control, sound systems, alarms, control rooms and mediation.

Essa is a leading supplier of touchscreen computer control and ANPR systems. We provide in-house software development specializing in high level integration projects for CCTV and ANPR systems.

Dallmeier electronic UK Tel. +44(0)117-303 9303 Fax +44(0)117-303 9302 Web: www.dallmeier-electronic.com

Genetec Tel. +44(0)1767-651554 Email: sales@genetec.com Web: www.genetec.com

Dallmeier is a leading developer and manufacturer of digital CCTV solutions with a complete offering that includes IP and analogue domes and cameras, digital video recorders and streamers, system management software, ANPR solutions and advanced image analysis systems. Dallmeier is highly regarded for its dedication to innovation, quality and customer service.

Genetec is a pioneer in the physical security and public safety industry and a global provider of world-class IP video surveillance, access control and license plate recognition (LPR) solutions. With sales offices and partnerships around the world, Genetec caters to markets such as transportation, education, retail, gaming, government and more.

DataCom Interactive Ltd Tel. +44(0)1325-243823 Fax +44(0)1325-359333 Web: www.datacominteractive.co.uk Email: info@datacominteractive.co.uk

Global MSC Security Tel. +44 (0)117 932 3394 Fax +44 (0)117 9328911 Email: derekm@globalmsc.net www.globalmsc.net Independent, multi-disciplined security and CCTV consultants delivering best value solutions. From conducting performance audits of cost/benefit of existing systems or costed feasability studies of potential schemes, through to the expertise in the design, specification and project management of CCTV, access control, transmission and the seamless integration of such systems in all environments.

We provide Security Industry Authority licence to practice training for CCTV operators and security guards plus other accredited courses. Visit our website or call us for details.

Gresham Wood Technical Furniture & Design Tel. 01279 813132 Fax 01279 814627 Email: sales@greshamwood.com Web: www.greshamwood.com

Dedicated Micros Ltd Tel. +44(0)845 600 9500 Web: www.dedicatedmicros.com Fax. +44(0)845 600 9504 Email: customerservices@dedicatedmicros.com Established for 20 years, Dedicated Micros is an international market leader in the field of specialist CCTV control equipment. The company is renowned for the design and manufacture of robust, dedicated, multiplex hardware designed to meet the demands of continuous 24-hour security surveillance.

Gresham Wood have over 30 years experience designing, manufacturing and installing CCTV security control rooms. We provide a free initial on-site survey for your project. This is then backed up by a full 2-D / 3-D design presentation detailing the control room layout inclusive of all ergonomic, H & S and DDA requirements.

Guide Security Services Ltd Tel. +44 (0)845 058 0011 Fax +44 (0)845 058 0018 Email: info@guidesecurity.co.uk www.guidesecurity.co.uk

Make sure they can find you

Founded in 1996 on the principles of service excellence, Guide Security Services Ltd (GSS) are a leading integrated security and remote CCTV monitoring solutions provider. Using an amalgam of IT and security technologies, GSS specialise in the design, installation, maintenance and monitoring of hybrid and IP based security and video surveillance solutions within a range of end user market sectors.

The CCTV Image directory is: the essential reference guide • outstanding value for money • a key tool for end-users, purchasers and consultants • just £425+VAT for a full year * Offer open exclusively to CCTV User Group member companies

December 2009

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CCTVImage

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Instrom Ltd Tel: +44 (0)1908 210288 Fax: +44 (0)1908 210277 E-mail: enquiries@instrom.com Web: www.instrom.com

Mark Mercer Electronics Limited Tel.+44(0)1422 832636 Fax.+44(0)1422 831016 Web: www.mercercctv.com Email: sales@markmercer.co.uk

Instrom are independent security consultants providing professional, impartial security advice and consultancy services. Instrom works with a wide range of organisations to help protect their people, property and profits.

Core services include: • Risk assessments and security audits • Security system design • Project management • Documentation of systems and procedures.

Mark Mercer Electronics Ltd is a privately owned British company specialising, since 1978, in the design and manufacture of surveillance domes, control systems and monitor housings. A variety of styles are available to suit many applications, including retail, commercial, industrial and city centre schemes.

Meyertech Ltd Tel. +44(0)161-628 8406 Fax +44(0)161-628 9811 Web: www.meyertech.co.uk Email: sales@meyertech.co.uk

Intech Furniture Tel. +44(0)161-477 1919 Fax +44(0)161-480 7447 Email: info@intechfurniture.com Web: www.intechfurniture.com

Meyertech is the leading British manufacturer of Digital-IP, Hybrid and Analogue CCTV Command & Control Systems. Meyertech’s ZoneVu® Integrated Hardware and FUSION™ Management Software provide proven integrated security solutions to Public Space, Prison, Stadia & Events, Homeland Security, Emergency Service, Airports & Ports, and Transport Infrastructure markets.

Established in 1978, Intech specialise in the design, manufacture and installation of control room furniture. Intech can also completely transform control centres by offering a full fit-out package. With a bespoke design service, focusing on quality and customer service, Intech is the smarter solution for your control room.

MFD International Ltd Tel. +44(0)1794-516171 Fax +44(0)1794-524460 Web: www.mfdgroup.co.uk Email: mail@mfdgroup.co.uk

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Established in 1975, MFD provides independent security advice and multidisciplined technical expertise in CCTV surveillance schemes and control rooms, blast resistant structures and physical counter-terrorist measures. MFD has completed over 80 town/community CCTV schemes and offers electrical/electronic, civil/structural, architectural and mechanical services’ engineering expertise.

OpenView Tel. 0845 071 9110 Fax 0870-143 2289 Email: sales@openviewgroup.com Web: www. openviewgroup.com

JVC Professional Europe Ltd Tel. +44(0)20-8208 6205 (sales office) Fax +44(0)20-8208 6260 Email: cctvsales@jvcpro.co.uk Web: www.jvcpro.co.uk JVC Professional Europe Ltd is a wholly owned subsidiary of Victor Company of Japan, one of the world’s leading manufacturers and suppliers of a wide range of sophisticated high quality professional broadcast, recording, playback and presentation equipment, along with computer imaging, internet communications, data storage solutions and CCTV.

Operating throughout mainland UK, OpenView Group is a leading system Integrator of convergent technology solutions. We specialise in designing, installing and maintaining CCTV and integrated command and control centres.

CONVERGENT TECHNOLOGY SOLUTIONS

Panasonic System Solutions Europe Web: www.pss.panasonic.eu Email: system.solutions@eu.panasonic.com

Lambert & Associates Tel. +44 (0)1276 38709 Fax +44 (0) 870 762 3119 Email: cctv@lambert-associates.co.uk Web: www.lambert-associates.co.uk

Panasonic manufactures a wide range of CCTV products including static and dome cameras, digital recording and matrix systems, iris recognition access control cameras as well as a vast array of IP network equipment. The range extends to provide a full system or solution, with pre and post-sales support starting from the initial specification all the way through to commissioning and maintaining the system.

Providing versatile and impartial technical and commercial expertise for CCTV and security facilities. As dyed-in-the-wool ‘techies’ we specialize in seeing through the industry’s smoke & mirrors on your behalf. Designs, specifications, project management, testing, commissioning, faults, expert reports and training. We’re ‘geeks’ who speak your language too.

Mayflex

Make sure they can find you

Tel: +44 (0) 121 326 7557 Fax: +44 (0) 121 326 1537 Web: www.mayflex.com Email: sales@mayflex.com Mayflex has become a leading distributor of cabling infrastructure, networking and physical security products. We distribute products from leading suppliers such as Mobotix, Panasonic, Bosch, Lilin, Overland and Milestone. Our product range is supported by a focused internal and external sales team. Through dedication to service, providing a comprehensive and complementary product range, Mayflex is committed to becoming the installer’s partner of choice.

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The CCTV Image directory is: the essential reference guide • outstanding value for money • a key tool for end-users, purchasers and consultants • just £425+VAT for a full year * Offer open exclusively to CCTV User Group member companies

December 2009

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Directory

| CCTVImage

Raytec Tel. +44(0)1670-520055 Fax +44 (0)1670-819760 Email: sales@rayteccctv.com www.rayteccctv.com

Redvers Hocken Associates Tel. +44(0)121-777 2474 Web www.rha-security.com Email email@rha-security.com

RAYTEC are leaders in CCTV lighting technologies and provide a complete range of Infra-Red and Hybrid-Illuminators for CCTV professionals.

Technologies include RAYMAX Infra-Red and RAYLUX White-Light LED products plus specialist lighting products including Voyager 2 advanced number plate capture cameras.

Consultants for Security and Electronic Systems. Totally independent of all product suppliers and installers. Feasibility Studies, Audits, Surveys, Designs, Project Management and Commissioning, CCTV, Communications, Alarms, Control Room Design, Security Evaluation.

BT Redcare Tel. +44(0)800-673221 Web: www.redcare.bt.com Email: redcare@bt.com

Remploy Tel. +44(0)845-1460502 Fax +44(0)1246-453881 Web: www.remploycctv.co.uk Email: cctvsales@remploy.co.uk

We are a leading global supplier of a range of high quality end to end solutions – delivering CCTV transmission, video storage, cameras, telemetry, network, access control, fire and intruder alarm monitoring and other bespoke applications.

Remploy CCTV can deliver for you a full package of both outsourced control room management and provide trained licensed relief staff with emphasis on people management and the quality of staff whilst helping you meet your employment diversity targets.

Samsung Techwin Tel. +44 (0)1932 455309 Fax. +44(0)1932 455325 Email: STEsecurity@samsung.com Web: www.samsungcctv.co.uk Samsung Techwin is a full professional security solutions provider with a product portfolio to satisfy a broad range of applications. All products are backed by a full three-year warranty and Samsung Techwin’s leading support services; which include free system design, free-phone technical support and local service centres.

OFFICIAL PUBLICATION OF THE C CTV USER GROUP

Products & Services Directory ATTENTION CCTV USER GROUP MEMBER COMPANIES (members only) You can upgrade your entry in the Directory of Member Companies for as little as £425 + VAT. That covers six issues and includes your telephone, fax, website and e-mail address plus 25 words of text.

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Contact us for further information: Call Jack Lunn – Tel. 01543-250456 or e-mail Jack.Lunn@securitymediapublishing.com Yes, please include us in the directory (6 issues) at a cost of £425 + VAT.

Stryker Communications Ltd

Company Telephone Fax E-mail Web

Tel. 08707-705811 Email : info@stryker.uk.com Web : www.stryker.uk.com Stryker design and supply wireless solutions and specialised equipment for security and surveillance operations. IRIS (Intelligent Remote Information System) is a range of purpose-designed wireless surveillance equipment configurable to operate on analogue, COFDM digital, WiFi, wireless IP and 3G/GPRS wireless communications. The range includes solutions for infrastructure-based, redeployable and unattended CCTV surveillance operations.

____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________

Synectics Security Networks Tel. +44(0)114-255 2509 Email: sales@synx.com Web: www.synx.com

25 words text: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________

Synectics’ unrivalled range of Security Industry award-winning CCTV products includes: SynergyPro touch-screen control system, e100 & e800 encoders, real-time range of Modular Digital Recording Systems – incorporating ‘Time-lapse Later’, video matrix switchers, ‘PRIVacy’ electronic scene masking, product integration interfaces, VDA’s and range of system peripherals.

_______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________

December 2009

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CCTVImage

| Directory Index of member companies

Tecton Ltd Tel. +44 2380 695858 Fax +44 2380 695702 Web: www.tecton.co.uk Email: saleslocalweb@tecton.co.uk Tecton are British manufactures and designers of CCTV equipment, established for 21 years. Our video multiplexers are in the majority of town centres. Our new Digital Video recorders record video in a straightforward and reliable way. Image quality is better than SVHS. Systems are built up using one unit, or a thousand.

Tyco Fire & Integrated Solutions – Traffic & Transportation Tel. +44(0)1954-784000 | Fax +44(0)1954-784010 Email: info.tisuk@tycoint.com www.tycotraffic.com Fire & Integrated Solutions - Traffic & Transportation, is a leading integrator in digital & analogue CCTV surveillance systems for motorways, tunnels, UTC and city centres. We specialize in control systems, UTMC, wireless CCTV, (including 3G/GSM rapid deployment units), bus lane enforcement, road user charging, Incident detection and ANPR technologies.

AUTOMATED SURVEILLANCE & RECOGNITION Computer Recognition Systems +44(0)118-979 2077

Tyco Fire & Integrated Solutions (UK) Limited tycotraffic.com Appian Technology Ltd +44 (0) 1628 554 750 CitySync Ltd +44(0)1707-275169 Clearview Communications Ltd +44(0)1245-214104 Ipsotek Ltd 020-8971 8300 Mobile CCTV Ltd silvercontrol.com Scyron Ltd scyron.co.uk

CCTV - GENERAL AMG Systems Ltd amgsystems.co.uk

Axis Communications (UK) Limited

Video Domain Technologies (UK) Tel. +44(0)870-330 0166 Fax +44(0)870-330 0167 Email: sales_uk@vdomain.com Web: www.vdomain.com

axis.com

Chroma Vision Ltd chroma-vision.co.uk

DSSL Group cvssltd.co.uk

Video Domain is a manufacturer and importer of a wide range of economically priced, Hi resolution and quality CCTV cameras and DVRs. We also specialise in covert video surveillance solutions and Video Alarm Transmission. We are a leading security supplier to the Police, Government and major retail chains.

Genetec

genetec.com

Intrepid Security Solutions Ltd intrepidsecurity.com

IVS CCTV

ivscctv.co.uk mayflex.com

Teleeye Europe Ltd

Control room and IP furniture specialist Winsted offers a comprehensive and cost-effective range of consoles, equipment racks, monitor walls and tape storage solutions, with a free 10-year guarantee. Modular consoles allow easy changes and expansion; design services include computerised drawings, colour renderings and 3-dimensional ‘walk through’ animations.

Wireless CCTV Tel. +44 (0)1706 631166 Fax +44 (0)1706 631122 Email: sales@wcctv.com Web: www.wcctv.co.uk Wireless CCTV Ltd is an international, market-leading innovator in overt, covert and body-worn mobile surveillance solutions, and has been presented with a Queen’s Award for Enterprise: Innovation 2009. The company’s client base incorporates 350 UK Local Authorities, over 35 UK Police forces, the Highways Agency and leading construction industry companies.

Make sure they can find you

teleeye.com 2020 Vision Systems Ltd 2020cctv.com CCTV Services Ltd cctvservicesltd.com Controlware Communications controlware.com Croma Shawley shawley.com Data-Storage/Fortuna Power Systems Ltd data-storage.co.uk David Williamson Training & Consultancy Services 02891-275930 Easynet +44(0)20-7032 5200 Ecl-ips ecl-ips.com Eclipse Research Ltd 020-7704-2889 EDS 020-7569 4649 Emerson Management Services Ltd emerson.co.uk Envisage Technology Limited envisagetechnology.com Ernitec UK ernitec.com Evolution (Electronic Security Systems) Ltd 01494-539881 Metham Aviation Design (MAD) madcctv.com

The CCTV Image directory is: the essential reference guide • outstanding value for money • a key tool for end-users, purchasers and consultants • just £425+VAT for a full year

stryker.uk.com

Wireless CCTV (WCCTV)

wcctv.com Fluidmesh Networks fluidmesh.com High Mast Video highmastvideo.com MEL Secure Systems melsecuresystems.com Mobile CCTV Ltd silvercontrol.com

CCTV CAMERAS Bosch Security Systems bosch.co.uk

CBC EUROPE Ltd cbcuk.com

Conway Security Products conway-cctv.co.uk

Dallmeier Electronic UK Mark Mercer Electronics

+44(0)1422-832636

Panasonic UK Ltd panasonic.co.uk/cctv

Video Domain

+44(0)870-330 0166 Ecl-ips ecl-ips.com Forward Vision CCTV fvcctv.co.uk JVC Professional Europe Ltd jvcproeurope.com Pelco UK pelco.com

CCTV CONTROL HARDWARE Bosch Security Systems bosch.co.uk

Conway Security Products conway-cctv.co.uk

Gresham Wood Technical Furniture & Design Ltd greshamwood.com

Intech Furniture intechfurniture.com

Meyertech Ltd meyertech.co.uk

Thinking Space Systems Ltd

thinking-space.com

Winsted

winsted.com COE Ltd coe.co.uk

CCTV CONTROL HARDWARE Metham Aviation Design (MAD) madcctv.com Telindus Ltd telindus.co.uk Videotec UK videotec.com

CCTV CONTROL SOFTWARE Essa Technology essa.co.uk

Genetec

genetec.com

Meyertech Ltd meyertech.co.uk

Synectic Systems Group

synx.com Bold Communications Ltd boldcommunications.co.uk CNL (Computer Network Ltd) cnluk.com Controlware Communications controlware.com i-Comply i-comply.co.uk Indigo Vision +44(0)131-475 7200 Scyron Ltd scyron.co.uk Traffic Support Ltd trafficsupport.co.uk Visimetrics visimetrics.com

CCTV LENSES CBC EUROPE Ltd cbcuk.com Pentax pentax.co.uk

CCTV SYSTEMS - SUPPLY, INSTALL, MAINTAIN Cartel Security Systems Plc openviewgroup.com

Chroma Vision Ltd chroma-vision.co.uk

DSSL Group cvssltd.co.uk

Guide Security Services (GSS)

guidesecurity.co.uk

Intrepid Security Solutions Ltd intrepidsecurity.com

Tyco Fire & Integrated Solutions (UK) Limited tycotraffic.com Access Communication Services Ltd +44(0)1474-834834 Atec Security atec-security.co.uk Automated Systems Services +44(0)1489-550120 CCTV Services Ltd cctvservicesltd.com Central Security Systems Ltd centralsecuritysystems. co.uk Clearview Communications Ltd +44(0)1245-214104 Ecl-ips ecl-ips.com

Cont’d next page COMPANIES HIGHLIGHTED IN RED ARE FEATURED ON PREVIOUS PAGES

* Offer open exclusively to CCTV User Group member companies

Issue sponsor

CCTV - MOBILE Stryker Communications Ltd

dallmeier-electronic.com

Mayflex

Winsted Ltd Tel. +44(0)1905-770276 Fax +44(0)1905-779791 Email: info@winsted.com Web: www.winsted.com

CCTV - GENERAL Perpetuity Research and Consultancy International perpetuitygroup.com Teleste UK Ltd teleste.com Tellemachus Ltd tellemachus.co.uk Verint Video Solutions Ltd verint.com Videotec UK videotec.com Wavesight wavesight.com

December 2009

49

Directory

| CCTVImage

Directory of member companies CCTV SYSTEMS - SUPPLY, INSTALL, MAINTAIN IC2 CCTV & Security Specialists UK Ltd ic2cctv.com IQ Security Ltd iqsecurity.co.uk Johnson Controls Ltd +44(0)2392-564434 Link CCTV Systems linkcctv.co.uk Onwatch Plc onwatch.com Quadrant Security Group qsg.co.uk SWORD Services Ltd swordservices.com Technology Solutions tecsolutions.co.uk Tellemachus Ltd tellemachus.co.uk Touchstone Electronics Ltd t-e-l.co.uk

CCTV TRAINING CCTV Training.Com

COMPLETE SOLUTIONS co.uk CCTV Services Ltd cctvservicesltd.com CNL (Computer Network Ltd) cnluk.com Honeywell Video Systems UK sue.howes@honeywell. com IQ Security Ltd iqsecurity.co.uk

CONFERENCES Global MSC Security www.globalmsc.net

CONSULTANTS Chris Lewis Fire & Security chrislewisfs.co.uk

CMG Consultancy +44 78 9403 5832

Cognetix Ltd cognetix.co.uk

Global MSC Security

cctvtraining.com

www.globalmsc.net

DataCom Interactive Ltd

Instrom Security Consultants

+44(0)1325-243823

instrom.com

Remploy Limited

MFD International mfdinternational.co.uk

Tavcom Training

Redvers Hocken Associates

remploy.co.uk

tavcom.com David Williamson Training & Consultancy Services 02891-275930 Mercury Security Training Services +44(0)1562-881015 Optimum Security Services Ltd optimum.me.uk Perpetuity Research and Consultancy International perpetuitygroup.com

COMMUNICATIONS & HELP POINTS Complus Teltronic complusteltronic.co.uk Ogier Electronics Ltd ogierelectronics.com Transend (UK) Ltd transenduk.com

COMPLETE SOLUTIONS Cognetix Ltd cognetix.co.uk

GE Security UK Ltd +44(0)8707-773048

GE-Interlogix UK Ltd geindustrial.com

Guide Security Services (GSS)

guidesecurity.co.uk

Panasonic UK Ltd panasonic.co.uk/cctv

Samsung Techwin samsung.com

Siemens Building Technologies

+44(0)1784-412698 2020 Vision Systems Ltd 2020cctv.com Active CCTV & Security Ltd cctvactive.co.uk Alpha ESS Ltd +44(0)191-2732233 Bold Communications Ltd boldcommunications.

rha-security.com Advanced Security Partners Ltd asp-limited.com Alpha ESS Ltd +44(0)191-2732233 Association of Security Consultants securityconsultants.org.uk Atkins Telecoms atkinsglobal.com Be Prepared +44(0)1225-448912 Capita Symonds 07824-362577 CCD Design & Ergonomics Ltd ccd.org.uk Cogent Security Solutions Ltd +44(0)1527-595516 Comfort Zone comfortzone-cctv.co.uk Control Risks Group control-risks.com David Williamson Training & Consultancy Services 02891-275930 Davington Centre for Community community-solutions. co.uk DFT Associates 0208 304 6650 Dimension Productions Ltd dimension-productions. co.uk Easynet +44(0)20-7032 5200 Eclipse Research Ltd 020-7704-2889 IBI Group +44(0)20-7017 1869 Independent Communication Solutions icsfibreoptics.com Jadestream Consulting jadestream.co.uk

CONSULTANTS JMT Systems jmtsystems.com Lambert & Associates lambert-associates.co.uk Martin Cole Consultancy Services 07974 570 313 Mason Communications +44(0)161-877 7808 Mercury Security Training Services +44(0)1562-881015 Morse Security Consultants +44(0)1283-537131 NSG Security Consultants nsgsecurity.co.uk Optimum Security Services Ltd optimum.me.uk P.C.D Consulting Limited 07809 613 887 Perpetuity Research and Consultancy International perpetuitygroup.com SGW Associates sgwassociates.co.uk The Lyndhurst Consultancy cctvwithtlc.co.uk Threefold Project Management threefold.ie Tricker Consultants Ltd 01189 694 441

CONTRACT STAFF Broadland Guarding Services Ltd broadlandguards.com

Remploy Limited

remploy.co.uk Charter Security plc charter-security.co.uk Chubb Security +44(0)1933-671000 Legion Group Plc legiongroup.co.uk Profile Security Services profilesecurity.co.uk The Corps Monitoring Centre the-corps.co.uk

CONTROL ROOM FURNITURE Gresham Wood Technical Furniture & Design Ltd greshamwood.com

Intech Furniture intechfurniture.com

Thinking Space Systems Ltd

thinking-space.com

Winsted

winsted.com CCD Design & Ergonomics Ltd ccd.org.uk TVS CCTV Ltd tvs-cctv.com

CONTROL ROOM MANAGEMENT SYSTEMS Essa Technology essa.co.uk

Meyertech Ltd

CONTROL ROOM MANAGEMENT SYSTEMS Bold Communications Ltd boldcommunications. co.uk CCD Design & Ergonomics Ltd ccd.org.uk CNL (Computer Network Ltd) cnluk.com Complus Teltronic complusteltronic.co.uk Electrosonic UK +44(0)1322-222211 i-Comply i-comply.co.uk

DIGITAL & NETWORK VIDEO RECORDING Bosch Security Systems bosch.co.uk

BT Redcare vision bt.com

DISPLAY HARDWARE & SYSTEMS Barco Ltd barco.com

Winsted

winsted.com Electrosonic UK +44(0)1322-222211 JVC Professional Europe Ltd jvcproeurope.com

DISTRIBUTORS Transend (UK) Ltd transenduk.com

IMAGE ANALYSIS Intrepid Security Solutions Ltd intrepidsecurity.com Dectel Security Ltd dectel.co.uk

LIGHTING & IR ILLUMINATION Raytec Ltd

MONITORING SERVICES Sefton Security Services +44(0)1519-344747 The Corps Monitoring Centre the-corps.co.uk

POLES & CAMERA SUPPORTS Altron Communications

+44(0)1269-831431 High Mast Video highmastvideo.com WEC Camera Mounting Solutions wec.uk.net

REDEPLOYABLE CAMERAS DSSL Group cvssltd.co.uk

Genetec

genetec.com

rayteccctv.com David Webster Limited dwlimited.co.uk Derwent Systems +44(0)1670-730187

Stryker Communications Ltd

Mayflex

MANUFACTURERS Conway Security Products

mayflex.com

conway-cctv.co.uk

Panasonic UK Ltd

GE Security UK Ltd

panasonic.co.uk/cctv

+44(0)8707-773048

SANYO Europe Ltd

GE-Interlogix UK Ltd

wcctv.com 802 Global 802global.com CitySync Ltd +44(0)1707-275169 Clearview Communications Ltd +44(0)1245-214104 i-Comply i-comply.co.uk Mobile CCTV Ltd silvercontrol.com Persides Ltd persides.com

CBC EUROPE Ltd cbcuk.com

Dallmeier Electronic UK

dallmeier-electronic.com

Dedicated Micros dedicatedmicros.com

+44(0)1923-477222

Siemens Building Technologies +44(0)1784-412698

Synectic Systems Group synx.com

Tecton

tecton.co.uk

Tyco Fire & Integrated Solutions (UK) Limited tycotraffic.com

Video Domain

+44(0)870-330 0166 802 Global 802global.com ADPRO (Vision Systems) vesda.com COE Ltd coe.co.uk IC2 CCTV & Security Specialists UK Ltd ic2cctv.com Indigo Vision +44(0)131-475 7200 JVC Professional Europe Ltd jvcproeurope.com Pelco UK pelco.com SigmaFAST sigmagroup.org SWORD Services Ltd swordservices.com TAC UK Limited uk.tac.com Vigilant Technology UK vglnt.co.uk Visimetrics visimetrics.com Visioprime +44(0)1256-378215

meyertech.co.uk

geindustrial.com

Gresham Wood Technical Furniture & Design Ltd greshamwood.com

Intech Furniture intechfurniture.com

Mark Mercer Electronics

+44(0)1422-832636

Siemens Building Technologies

stryker.uk.com

Wireless CCTV (WCCTV)

REGULATORY COMPLIANCE Mercury Security Training Services +44(0)1562-881015

Synectic Systems Group

VIDEO TRANSMISSION BT Redcare vision

synx.com

bt.com

Thinking Space Systems Ltd

Dallmeier Electronic UK

+44(0)1784-412698

thinking-space.com Derwent Systems +44(0)1670-730187 Dimension Productions Ltd dimension-productions. co.uk Honeywell Video Systems UK sue.howes@honeywell. com Metham Aviation Design (MAD) madcctv.com Optex (Europe) Ltd optex-europe.com Vicon Industries vicon-cctv.com Visimetrics visimetrics.com

MONITORING SERVICES Guide Security Services (GSS)

guidesecurity.co.uk Charter Security plc charter-security.co.uk

dallmeier-electronic.com

Mayflex

mayflex.com

Stryker Communications Ltd stryker.uk.com

Video Domain

+44(0)870-330 0166

Wireless CCTV (WCCTV)

wcctv.com 802 Global 802global.com BEWnet Communications Ltd +44(0)1293-873235 COE Ltd coe.co.uk Croma Shawley shawley.com Electrosonic UK +44(0)1322-222211 Indigo Vision +44(0)131-475 7200 MLL Telecom Ltd mlltelecom.com

COMPANIES HIGHLIGHTED IN RED ARE FEATURED ON PREVIOUS PAGES December 2009

50

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