OFFICIAL PUBLICATION OF THE C CTV USER GROUP October 2009
www.cctvusergroup.com
We love Slough
Slough has secured a substantial budget to upgrade CCTV services
Newark & Sherwood set the convergence criteria We take a look at how this mostly rural council will benefit by migrating from analogue to digital
Sussex sets the scene Sussex Police hopes digital CCTV will save time in criminal justice system
Also in this issue • News: ONVIF update • Defending the effectiveness of CCTV • CCTV User Group conference preview • Video content analysis • And more...
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Table of Contents
CCTVImage
October 2009
Editor-in-Chief: Peter Fry CCTV User Group Tel. +44(0)1202-707552 Fax +44(0)1202-701732 peter@cctvusergroup.com To join the CCTV User Group, please contact the Group on the number above. Editor: Tom Reeve Tel. +44(0)20-8255 5007 tom.reeve@cctvimage.com Please email press releases and articles to the editor or mail them to: CCTV Image, PO Box 795A, Surbiton, KT5 8YB United Kingdom Director of Media: Peter Mawson Tel. +44(0)1543-250456 Mob. +44(0)7841-693979 Peter.Mawson@ securitymediapublishing.com Key accounts: Jack Lunn Jack.Lunn@ securitymediapublishing.com Tel. +44(0)1543-250734 Sales consultant: Nick Sutton Nick.Sutton@ securitymediapublishing.com Tel. +44(0)1543-250592 Administration assistant: Louise Reardon Louise.Reardon@ securitymediapublishing.com For a copy of our media pack, please contact the administrator. Administrative correspondence: Security Media Publishing Ltd PO Box 5231, Lichfield WS14 4EB United Kingdom
No. 35
Welcome & News by Peter Fry . . . . . . . . . . . . . . . . . . . . . . 5 News . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 16 Slough is now an up-and-coming suburb of London and to match its status, the CCTV control centre is having an extensive makeover
Features Is CCTV rubbish? . . . . . . . . . . . . . . . . 10 Autumn conference preview . . . . . . . . 12 IP video standards . . . . . . . . . . . . . . . . 14
Rooms with a View Slough . . . . . . . . . . . . . . . . . . . . . . . . . 16 Newark and Sherwood. . . . . . . . . . . . . 22 Sussex . . . . . . . . . . . . . . . . . . . . . . . . . 28
22 Newark and Sherwood District Council has managed to migrate from analogue to digital. CCTV Image pays a visit
Portsmouth. . . . . . . . . . . . . . . . . . . . . . 30
CCTV Image is published six times a year on behalf of the CCTV User Group by Security Media Publishing Ltd. Members of the CCTV User Group receive it free of charge. Subscriptions: If you don’t receive a regular copy of CCTV Image, you can subscribe by sending a cheque made payable to “Security Media Publishing Ltd” to the administrative office. Annual subscription rates: UK – £25; Europe – £35; Rest of world – £45
Technology
The CCTV User Group does not endorse any product or service advertised or mentioned in this publication. While every effort is made to ensure the accuracy of the content, neither the CCTV User Group nor Security Media Publishing Ltd can be held liable for mis-statements or inaccuracies contained herein.
Talking Shop . . . . . . . . . . . . . . . . . . . . 38
Video content analysis. . . . . . . . . . . . . 33
28 Sussex Police launched phase one of its transition from analogue to digital but how smoothly did the technical side of it go?
Columns Martin Gill. . . . . . . . . . . . . . . . . . . . . . 36
Industry news . . . . . . . . . . . . . . . . . . . 41 Directory of companies . . . . . . . . . . . . 45 38 Simon Lambert and delegation pay a visit to Runnymede in Surrey to see controversial CCTV testing in action
© 2009 Security Media Publishing Ltd/CCTV User Group. Printed by Synergy Print Management Ltd
Issue sponsor
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October 2009
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| Welcome and News
Welcome and News
CCTV User Group members on key sub-groups for the National CCTV Strategy Peter Fry, Director, CCTV User Group I AM PLEASED to say that a significant number of members of the CCTV User Group have been appointed by the Strategy Board to assist in the development of the work of the sub-groups. This is long overdue and has been a cause of great concern, but does give us greater confidence in the work of these groups but is still not ideal. Congratulations to Mike Withers, Alec Herd, Martin Beaumont, Alan Gardner, Ted Peel, Colin Murphy, Kate Rennicks, Ray Stead, Graham Putt, Dannie Parkes, Andy Wells, Gordon McLanaghan, David Dodd, Ian Harrison, Karen Proudfoot, and others for being prepared to take on these roles on behalf of all the other end users. I am sure you will all do a really great job which is appreciated by all in the User Group. However, there are still issues of concern about the development of the strategy and the exclusion of all sorts of end-user groups that ought to have been involved, so the strategy could benefit from their specific expertise, and be truly representative of the industry.
Exclusion
In my article in the last issue I was concerned about the exclusion of the Association of Security Consultants which includes, within their membership, all the principal consultants involved in the provision of CCTV systems. The wealth of technical knowledge available to them, and experience of the purchasing and acquisition procedures would have been invaluable in developing common, practical standards as we have recently seen in their involvement in the testing of the HOSDB image quality charts and NORMAN. After the last issue, I contacted the enduser organisations for social housing, car parks, universities, hospitals, retail, shopping centres and others, all of which have a major part to play in terms of public space surveillance. Of all the responses, not one had been consulted or involved although one or Issue sponsor
two had received 30-minute presentations on the general approach to the strategy, not the detail which will affect them so greatly. Communicating with, and involving the CCTV industry, and particularly the owners and operators of the CCTV systems who they appear to expect will pay for and implement all their decisions without question, seems to be the weak link in the chain, and the one that could ultimately cause failure of the Strategy, which is the last thing anyone (including myself) wants. While not involved directly in the Strategy and hearing virtually nothing formally from the Strategy team, we do have to rely on little whispers from the most unlikely sources, of issues of concern to even those who are actively involved. Typical are the current discussions on developing standards for CCTV equipment which the suppliers/manufacturers organisations feel would stifle innovation if too restrictive but would just become ‘the lowest common denominator’, as we have seen with other BSI standards. Where are the independent consultants who have the professional expertise in such areas and know both sides of the argument, and why aren’t they involved? Another area is the development of a protocol as all police forces now have the capability of sharing Airwave telecommunications with local CCTV managers, and a significant number of forces share intelligence with CCTV control centres. The protocol to support the use of Airwave in control rooms is now available on the National CCTV Strategy website. The National CCTV Strategy Board is currently considering whether central guidance should be issued, or whether to simply identify best practice on intelligence sharing. The question is, are these protocols solely developed by the police or have the CCTV Managers who will be required to abide by them had any substantial input? Perhaps CCTV public space surveillance is slowly walking into the ‘Big Brother’ house. If so it is something that can only tarnish the current image of responsible and professional management with a clear distinction between the responsibilities of those responsible for the management of systems, and those responsible for the use of the evidence obtained. A distinction that has served us well for over a decade in retaining public confidence, and we lose at our peril. October 2009
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Strategy: end-user concerns
Facts about CCTV
We have all seen the reports in the media that CCTV is ineffective based on totally incorrect interpretations of statistics simply to grab headlines. A fuller and more balanced summary of the actual report and answers to some of the issues is raised in a separate article (see page 10) by Ted Peel of Tunbridge Wells, a vice chairman of the Group and previously a Chief Superintendent and Area Commander of the Metropolitan Police, and Peter Houlis, managing director of 2020 Vision, a security installation company. However, I would also like to add my two penneth worth, for what it’s worth! The media coverage, as usual, uses some very confusing statistics stated as fact! Comments such as the UK has one per cent of the world population and 20 per cent of the world’s cameras, or 1million cameras in London and one crime solved for every 1000 cameras. Or £200m spent by the Home Office on cameras in London in the last 5 years.
Perspective
Let’s try and put these statistics into perspective. Firstly the one million cameras in London – this originated from some largely discredited academic research which counted all the cameras on two London roads and extrapolated the numbers based on the
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News and Welcome number of businesses throughout London and the rest of the UK, irrespective of the function of those cameras. In fact the London boroughs operate in total about 6,000 city centre public space surveillance cameras, but this could reasonably be increased to about, say 100,000, when you include housing associations, London Underground, car parks, shopping malls and retail which are frequently used by the police in investigations. But it is still about 10 per cent of the one 1 million quoted. Using their approach, this would mean one crime for every 100 cameras. But such a figure is still a total mis-representation. One London borough system alone, comprising 300 cameras, records between 750 and 1,000 incidents per month, say 10,000 actual incidents per year in extremely high quality, an average of over 30 incidents per camera. What percentage of arrests result from these is not known, but the evidence is there. Other senior people from police and legal professionals have quoted that in 80 per cent of serious crime incidents, CCTV has been critical in securing convictions, and DCC
M OVING
STRESS
| CCTVImage
Graeme Gerrard has commented that CCTV now probably exceeds the other forensic disciplines of DNA and fingerprints in the investigation of crime. So why do the media continually wish to misrepresent the role of CCTV in dealing with crime and disorder? Basically, in my view, because good Media hype: dispelling camera claims news is not news. But the harm they are doing to public confiSo please, please do not hide your lights dence in CCTV is irreparable. If we as a profes- under a bushel, and please, please, National sional group of dedicated CCTV managers do Strategy team, develop performance indicanot sing the praises of our achievements louder, tors for CCTV that really show the truth and and develop statistics which demonstrate exact- achievements of your systems. ly what our PSS CCTV systems achieve, and Only that way can we accurately counter distribute each success widely to the media I the misconceptions that currently exist and am concerned that ‘mud will stick’. seem to be growing daily.
The ups and downs of a double move which constantly dropped out from poor signals. A third order was placed for another line and on Sept 4, finally, we were back on the net and actually had both phone and fax. Success at last. Don’t believe it, for some reason the network hub/router wouldn’t allow our computers to talk to each other and a week later, they still didn’t. We had arranged for Keri, located back up in Hoddesdon, to carry on doing her admin and accounting work by logging into her computer in our office. However, the accounts package and members database are on Debbie’s computer. And so Keri could not access those through the network. Hopefully, over the weekend we have a network expert coming to sort it, and the whole event can be described as just part of the ‘rich tapestry of life’, but I would have preferred it not to have been just in the middle of conference bookings.
I NEVER WANT to move again! They say that buying houses and moving is one of the most stressful things in life, but complicate that with moving office at the same time only a few weeks before our conference and it is compounded many times over. The buying and selling stage was problematic in itself, as we put all office records and equipment we could do without over the next few weeks away in dozens of packing cases (always to find that something we really unexpectedly needed was hidden in one of them) but then came removal day!
Uploading
The loading phase went fine and Debbie and I drove down that evening to stay at a nearby hotel ready for unloading and setting up our new house (and more importantly User Group HQ) the next day. However, on arrival, two furniture lorries were waiting, the house alarm was going and no one knew the code, the front door locked and no one had a key for it, and entering through back door found loads of the previous owners furniture still there! So after getting the removal men to stack that on the front lawn we could at last start. Obviously critical to the User Group is communications, by phone, fax, post and email. Our previous phone numbers were on divert to my mobile, as the new numbers wouldn’t be known till the Monday when they would install the new lines and broadband, or so we thought. Post was being diverted but we couldn’t frank post as the frank has to be from the relevant office. Come Monday the telephone/ broadband engineer phoned and said he was having problems but would phone back, he didn’t but next day we found he had cancelled our order, without letting us know. A new order was placed with a priority tag on for five days later. They then found out the line wasn’t suitable and it would take at least two weeks to rectify the fault. By this time our contact with email was either a blackberry or a very slow 3G mobile wireless
Apologies
So my apologies to all who have been inconvenienced in any way by all this and thanks for sticking with us. And particular thanks also for the help and support offered by our friends in the User Group in a variety of guises, particularly Tony Gleason, the Borough of Poole CCTV manager, who not only welcomed us to the area, but told us where we could get all the usual household and office needs, as well as putting us in touch with Kevin who has now managed to resolve all our networking problems and identify builders and carpenters to help our other projects here. Updated CCTV User Group contact details: Tel. 01202-707552; Fax 01202-701732 Postal address: 8 Anthonys Avenue, Poole, Dorset BH14 8JH NO CHANGE: Email: peter@cctvusergroup.com Web: www.cctvusergroup.com
October 2009
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Industry response
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Not worth the candle? Two CCTV professionals line up to defend the industry from media reports that claim video surveillance is an expensive waste of time. But is it the concept of CCTV that’s the problem, or is it the way in which it’s being implemented by its owners and used by the criminal justice system? MUCH HAS BEEN made by the media, politicians and critical opponents of CCTV following the revelations in a report prepared by the Metropolitan Police. The report, released under the Freedom of Information Act, allegedly highlighted the disproportionate expenditure on CCTV compared with its alleged low impact on crime and criminality, writes Ted Peel, CCTV manager, Tunbridge Wells Borough Council. The author of the report, Detective Chief Inspector Michael Neville, was embroiled in a national debate regarding the effectiveness of CCTV last year, when he challenged the way in which CCTV data was used in major crime investigations. He alleged that the police service was failing to use the available data effectively, largely through ignorance of its availability, potential and general malaise amongst investigating officers. On that occasion the media used what he was saying out of context to attack the deterrence value and general effectiveness of CCTV. Needless to say, Ted Peel those who oppose any form of public surveillance used the ‘evidence’ detailed in the media to support their own stance on CCTV.
dynamic way. The police need to identify when CCTV is a factor in an arrest, charge or prosecution and give effective feedback to the CCTV data providers. This can be done by ensuring that the assistance of CCTV is flagged on the computer system used to record details of the crime. Only when police supply CCTV operators with effective feedback will the latter be able to present ‘evidence’ on which consultants can accurately measure the effectiveness of CCTV and put forward a positive case in its defence. This needs addressing immediately by ACPO if the police service is not to lose a very valuable asset in crime deterrence and investigation. Similarly, the issue of poor CCTV data requires addressing. In the main the negative comments from the judiciary and lawyers relate to CCTV data from small commercial or private concerns, where the professional approach to CCTV is not always embraced. We have all seen the grey, poorly defined images depicted on television, which leave those within the professional CCTV world aghast and saddened that equipment providing such poor quality data still exists. Like most of the issues surrounding CCTV the issue is one of funding, with small commercial concerns unable or unwilling to finance something that is seen as a ‘bolt on’ to their business with no obvious profit motive to improve defunct equipment or mediocre operations. Such an approach requires addressing by legislation or by enabling those with such systems to be linked to effective professional operations such as local authority operated systems. All of the issues raised, and many more, are currently being addressed within the National CCTV Strategy. For the first time the Home Office and ACPO are attempting to promote a logical and methodological approach to the use of CCTV. Let’s hope it is not too late. • Ted Peel was previously a Chief Superintendent and Area Commander of the Metropolitan Police.
Arguments
The current report under debate does little more than repeat the previous arguments regarding the way in which CCTV data is used in criminal investigation, although I understand that the statistics given are guestimated rather than based on any empirical research. However, the media has once again missed the fundamental point of the message and, given the returns per camera alleged in the report, has chosen to depict the expenditure on CCTV in the current economic climate as poor value for money. The resulting shockwaves have caused considerable concern among politicians and lay persons alike as well as embarrassing the Metropolitan Police and the Home Office. Media articles highlighting the report and its alleged condemnation of CCTV, have allied their comments to findings by academics and consultants that CCTV is not effective or a proven deterrent in fighting crime, and criticism emanating from the Judiciary and lawyers on the quality of CCTV data offered as evidence in prosecutions. Examining the issues raised, it is quite clear that the police service, despite being by far the major beneficiary of CCTV evidence, has not given sufficient thought or application to utilising it to maximise its deterrent or investigative potential. DCI Neville has tried to use CCTV data in a similar way to other tools in crime investigation, e.g. fingerprints and DNA, and has demonstrated that a thorough and methodical approach to its use can dramatically improve the impact that CCTV has on crime. His approach, based in a few dedicated investigation suites in London, is slowly being adopted by other forces and, hopefully, will start to redress the views on CCTV effectiveness. However, the police service as a whole must embrace the methodology quickly if it is to prove significant in cutting crime. The other issues raised by the media need addressing in an equally
AS A SURVEILLANCE professional, I read with some interest the news articles on the effectiveness of CCTV systems and would concur there is indeed a need for change, writes Peter Houlis, managing director of 2020 Vision. CCTV, as we know it, has been around for over 20 years. It gained prominence and much support in the early 90s and was seen by many as the panacea against all evil. It also gained much public support mainly due to some high profile results. Unfortunately these systems were often poorly planned and designed, Peter Houlis as stakeholders had little experience to call upon when implementing systems. The world is a changed place and world events have created a need for more sophisticated surveillance systems and an increase in public demand for safer environments. The opening of borders and the shrinking world, low cost travel and rapid communications have all created new security risks. International terrorism has become a real and present danger. Home-grown activists also pose real threats to safety and security. These factors, along with rising levels of anti-social behaviour and violent crime, make security and accountability of paramount importance. As the effects of recession take hold and life gets harder, experience tells us the
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October 2009
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Industry response risk of crime is likely to increase, with stealing becoming more attractive. Aside from the deterrent effect and comfort factor, CCTV has two aims: • To be proactive – monitored systems allow the spotting of potential problems and a speedy response before they become incidents. • To be reactive – the system provides post-incident investigative material through visual intelligence. There is little doubt that CCTV is a powerful crime management tool producing huge amounts of visual data, with some providing valuable intelligence which can lead to successful prosecutions. The focal point for this visual data is the CCTV operator. Great responsibility is vested in the operator to decipher and process this information and to take the correct action at the right time, even if they have never had to take the action before. In reality, as the report says, CCTV is not always hugely efficient. Studies show that CCTV systems are limited and the operator often misses important visual data. A report by video analytics developer iOmniscient advises that even watching just two monitors, after ten minutes an operator misses 45 per cent of data and after 22 minutes an operator misses 95 per cent of data. Organisations such as the Home Office and the CCTV User Group have addressed some of these failings by improving the design of CCTV systems with production of operational requirement documents. However, it is abundantly clear that there is a need for more integrated and intelligent systems, and a need for greater efficiency. Automated intelligent systems can be employed to combat this. These systems do not replace the operator but serve to increase efficiency in the control room. Network or IP video systems provide the next-generation of video surveillance solutions, producing a host of advantages over existing CCTV systems and addressing most of the failings of the current systems outlined in the recent report.
| CCTVImage IP digital systems bring three main advances to CCTV: • Transmission – once a CCTV signal is digital it can easily and cost effectively be transmitted anywhere via an IT network or the internet. This brings great advances as the system can be used by various people for varying reasons. In a shopping centre it can be used by security, by the health and safety department to monitor the environment and the marketing department for shopping trends. • Open platform – IP/ digital surveillance technology provides an open platform for integrating CCTV with other security disciplines based upon ‘cause and effect’ or ‘what-if-then’ scenarios such as intruder alarm systems, access control, shop watch, help points. A well-designed integrated CCTV system and control room will achieve a high level of security, minimise staffing levels, maximise operator efficiency and provide accountability. • Artificial Intelligence – Noticeably the most interesting development in urban surveillance is artificial intelligence. When coupled with video analytics, CCTV becomes a truly powerful and intelligent management tool. Like humans there are different levels of intelligence in CCTV, from limited to genius. Intelligent CCTV will help ease the human workload and extend the functionality of security systems. Apart from automatic number plate recognition the video analytics market is still to be proven in the UK, but systems have been developed and are being used both here and around the world in applications such as: facial recognition, intruder detection, people and vehicle counting, graffiti detection, theft and abandoned object detection in a crowd and behaviour analysis and tracking. • 2020 Vision was established in the North East in 1992 and specialises in security systems such as CCTV, remote site monitoring, access control and concierge services. • What do you think about this issue? Write to the editor at tom. reeve@cctvimage.com and share your views with the CCTV community.
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Conference preview
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Business and pleasure A look ahead to the Autumn conference of the CCTV User Group THIS YEAR THE CCTV User introduction to our conference Group’s Autumn conference theme of the critical role CCTV returns to the Four Pillars Hotel at Operators play in any system. the Cotswold Water Park – from The theme is continued by Dr October 5-7. Gavin Smith of City University Despite some communication London who has researched into hassles associated with the User ‘Operators and Emotions’ to be Group office moving (see page 6), followed by Rob Hutton of BAE bookings for the conference have Human Systems who is looking been increasing and all exhibition at ‘Operators and Pro-Activity’. spaces are now booked. Other issues to be covered This time, with the help of in full are cooperation between Hayley Preston (long standing PSS CCTV systems and G4S supporter of the Group and now ‘Cash and valuables in Transit’ with her new company In-Earnest to help combat the risks the drivMarketing Group), we are now ers and others involved face, taking a different approach to the Well attended: last year’s conference from robbery and assault, the evening’s entertainment, again achievements and workload of based on feedback from previous delegates. the National CCTV Strategy working groups, and case studies of Even though events don’t officially kick off until 7.45pm on ongoing major developments in control rooms and amalgamation of Monday, October 5th with our introduction/welcome and hot buffet, if systems in Sussex and Salford, the views and approach of the BSIA you arrive early you could take part in a choice of activities: the Vicon CCTV Working Group, an update on progress in the development of a Golf Tournament (contact us for details) or a demonstration by Tavcom replacement for Rotakin, and the use and prevention of CCTV in covert of how NORMAN and the HOSDB quality image quality charts can be surveillance. Workshop sessions will be held on the National Strategy, operators’ used to ensure the images produced by your systems really do compare behaviour and approach to monitoring, technical issues, multi-functional with the appropriate standards (see progress update in this issue). On Tuesday, back by popular demand from the last Cotswold con- control rooms and CCTV for novices. I look forward to seeing you there. ference, John Simonett will again kick off the day’s proceedings with • For more info, visit www.cctvusergroup.com. his talk, ‘What you think you see isn’t always what you see’, a great • See below for news of selected exhibitors at the conference.
What every CCTV system needs – a good set of tapes or discs
BT Redcare, CCTV and security solutions
TVS CCTV Ltd specialises in the manufacture and packaging of specialist CCTV CDR and DVD discs and VHS tapes. We are experienced in the distribution to various client companies across the country, organising CCTV tape replenishment programs throughout the year for a large number of district councils, police authorities, large chain stores, fast food outlets, supermarkets, DIY stores and petrol stations. We also arrange to collect old CCTV tapes that are brought back to our warehouse for secure destruction with certification.TVS offer CDR and DVD printing with serial numbering & bar-coding, idents and corporate logos. TVS also supplies a range of associated products such as secure cabinets, log sheets with removal forms, CPS approved evidence and media bags, and a range of digital media, suitable for evidence capture and evidence presentation to the relevant authorities from digital CCTV systems. Tel +44(0)870-919 4880 www.tvs-cctv.com
AB-TEPI, the next generation communications service for public space CCTV
AB-TEPI, the turnkey CCTV communication service enables you to deploy high-bandwidth, wide-area monitoring quickly and with minimum disruption to the public realm, exploiting existing infrastructure to minimise costs with absolutely no need for third-party data carriers. Key benefits of the service are: AB-TEPI is based on DARC ™ fibre installed in sewers and drains thus minimising disruption and civil engineering costs; analogue, IP digital or mixed-technology services maximise use of existing investment and provide a route for future development; high-reliability and availability fully managed-networks for minimum disruption to operations and peace of mind. Fixed prices are all inclusive of five and 10 year contracts which enable long term planning and system development. Tel. +44 (0)1529-307777 www.ab-tepi.co.uk
We are a leading supplier of a range of high quality end to end CCTV solutions. With over 20 years experience in security signalling CCTV transmission we can deliver analogue, ethernet and wireless transmission nationwide. We are a leading provider of CCTV to local authorities throughout the UK as well as working across numerous other sectors. We provide integrated and resilient fully managed security systems that protect people and assets across the country. Our solutions include video storage, cameras, telemetry, network, access control, video walls, control room refresh and other bespoke applications. Our end to end security includes design, project management, installation and maintenance. We work with best of breed partners to provide a wide range of propositions. We also work in partnership with our customers to supply solutions that fit their needs for the long term. Tel. +44(0)800-673221 www.btsecuritysolutions.com
Open-platform hybrid recording solutions
The Wavestore range of DVR, HVR and NVR solutions provide the ability to record multiple images from combinations of analogue, IP and megapixel CCTV cameras simultaneously, where different compression and transmission protocols are supported. Wavestore has established a reputation for innovative recording solutions, providing excellent video quality, fast video find & retrieval, an easy and flexible copy/backup routine and an intuitive user interface. The well-proven and reliable Linux-based design is available in a wide range of different solutions that can be networked to create a server group in which all cameras can be viewed as a continuous camera network. Remote access is available to authorised users from either a Linux PC or a Windows PC (XP, Vista or Windows 7. For security, surveillance and monitoring applications at schools, colleges, hospitals, airports, ports, transportation, banking, leisure, government and commercial properties; Wavestore solutions deliver excellent value and low cost of ownership. Tel. +44 (0)208-756 5456 www.wavestore.com
October 2009
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Issue sponsor
News
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Standard operating procedure SUPPORTERS OF IP VIDEO surveillance as a rival technology to analogue claim they have achieved a major milestone with the launch of the first products that conform to ONVIF standards. ONVIF – the Open Network Video Interface Forum – was founded just over a year ago by Axis Communications, Bosch and Sony to promote standards for the interoperability of IP video surveillance products. A rival group – PSIA, which stands for the Physical Security Interoperability Alliance – was also formed last year. It has been promoting its 1.0 API Media Device specification since its release earlier this year. Merit Lilin, a Taiwanese CCTV manufacturer and ONVIF member, released the first ONVIF conformant network video products including high-speed dome cameras, external IR cameras and a standalone video encoder in August. Andreas Schneider of Sony and chairman of ONVIF’s technical services committee congratulated Merit Lilin. “Having the first conformant products on the market is an important milestone for ONVIF,” he said. “It also proves that the ONVIF specification, test tool and conformance process enable manufacturers to easily develop and verify ONVIF conformant products which is key to achieving global interoperability.” It’s clear that ONVIF is moving quite quickly to try to secure a position as the de facto standard for IP video surveillance interoperability. ONVIF released its test tool and conformance process only in May this year. Stefan Aldredsson of Axis Communications and chairman of ONVIF’s communications committee, commented: “It is quite clear that the security market wishes for a single global interface standard, and it takes more than a specification to achieve true interoperability. Therefore we have put a lot of effort into making it easy for integrators, manufacturers and software vendors to implement the ONVIF interface and verify conformance to the specification.”
The following month after Merit Lilin had released its conformant products, ten member manufacturers participated in an interoperability test in Tokyo, Japan and ONVIF held its first annual meeting in Anaheim, California, USA – clearly, they are keen to keep things moving. Meanwhile, companies continue to join the Forum. Currently there are around 90 members, some of whom make significant contributions in money and time to help run the organisation. Samsung Techwin, which joined in June and is a full member, says it has “enthusiastically embraced the objectives” of ONVIF. “It’s all about giving customers choice,” said James Smith, European marketing manager for the professional security division of Samsung Techwin. “We are rapidly building our network video product portfolio and share the view of the other reputable and forward thinking manufacturers who have become members that it is important customers are able to make a choice as to where they procure the individual component parts of their networked CCTV system. “We fully support ONVIF as an open industry forum for the development of a global standard for the interface of network video products as it makes perfect sense to have a standard that ensures interoperability between network video products regardless of the manufacturer.”
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Rooms with a View
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We love Slough As Slough is an up-and-coming extension of London, it faces a very similar makeup of crime as the capital. For this reason, Slough’s CCTV manager, Peter Webster, has managed to secure a substantial budget to upgrade its control centre. Tom Reeve reports ANYONE WHO HAS SEEN The Office, the fake fly-on-the-wall documentary starring Ricky Gervais, will know that Slough has a bit of an image problem. When the creators of the show, Gervais and Stephen Merchant, were looking for a place to locate the fictional Wernham Hogg Paper Company, they wanted somewhere that people would instantly identify as an industrial wasteland. Thanks in part to the famous poem Slough by John Betjeman, the town has just that reputation. According to Betjeman’s daughter, he regretted writing that poem and she later apologised to Slough for this famous slight, presenting the mayor with a book of Betjeman poems inscribed with the words, ‘We love Slough!’
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While crime in Slough averages twice the national average, it is arguably an up-and-coming part of London, with a growing non-industrial commercial base, excellent infrastructure and transport links and a thriving, diverse community. If there’s one part of Slough where they don’t have an image problem, it’s the CCTV control centre. From there, they can see perfectly through 80 cameras located throughout the borough. The control centre is under the management of CCTV manager Peter Webster who, prior to working at Slough, was employed at nearby Heathrow Airport as airport duty manager. I recently visited Peter at the Slough CCTV control centre to learn more about his ambitious expansion plans. Due to rapid growth of the CCTV system, as well as amalgamation with the Careline community alarms service, the control room isn’t as roomy as it once was. With four workstations and a huge monitor wall crammed into a room Hubub: Slough that must be less than three metres wide by five metres long, moving around starts to get difficult if there are more than three people in the room at the same time. It’s enough to convince anyone of the need to build a new control centre. The council, recognising the value of CCTV to the community, has decided to invest a significant amount of money over the next two years to do just that. In addition to the council budget, there is an opportunity to enhance that money with a further grant. Although Peter is reluctant to specify exactly how much may be available in total, he is clearly eager to get started. “If we are fortunate enough to secure all of it, then we’ll have sufficient funds to develop a 21st-century control centre,” Peter enthuses. He is quite open about his ambitions. “One of my original concepts was to try and expand the new control centre to encompass the whole of the East Berkshire BCU which is Windsor & Maidenhead, Slough and
Town Centre on a busy afternoon Bracknell,” he says, adding however that Windsor and Maidenhead, which had recently spent a considerable sum on moving to an IP-based CCTV solution, are satisfied with their current control centre. What about Slough being absorbed into Windsor, I ask. “We haven’t actually said no,” Peter explains, “but we have visited their centre and we have had an options appraisal evaluation carried out, but for us it didn’t tick enough boxes and we wouldn’t have saved any money…. We could still join forces in the future but in the meantime we’re focussing on our requirements.” One area of concern to Peter is the part of Slough that he refers to as a bit of a ‘black hole’. Slough Trading Estate is the industrial park in the heart of Slough and consists of 474 acres (1.97 km2) of commercial property, providing 7.5 million sq ft (697,000 m2) of accommodation to 20,000 workers and 500 businesses including Black & Decker,
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Kawasaki and O2. The estate has its own police station, staffed by Thames Valley Police, who drive vehicles branded with the Slough Estates logo. The estate also has a very active Business Watch scheme and Peter says there are about 100 CCTV cameras on the estate which are very effective. Despite being in the heart of Slough, the trading estate has no links to Slough’s CCTV system. However, that situation may change as Slough Estates Group (SEGRO) is progressing with plans for a major redevelopment of the trading estate which Peter believes creates an opportunity to combine resources. “There is a £400 million masterplan to redevelop Slough Trading Estate, and where the current control centre and police station are located, there is going to be a dual carriageway,” he says. “Both of these facilities will have to be rebuilt in the next five years.” Currently at the planning stage, SEGRO will be encouraged by the council to work with them on community issues including crime prevention. “We could secure a property very close to Ready for upgrade: Slough’s CCTV manager, Peter Webster them, literally just over the road from the trading estate that would accommodate its control room, our control room and estate, and the CCTV control centre is part of that. “They want the the police requirements.” control centre to be seen to be on the trading estate.” He points to strong arguments in favour of joining forces and consolHe believes that the Business Watch scheme could actually be idating the CCTV control centres for Slough BC and Slough Trading strengthened through partnership with Slough Borough Council. “By Estate. It would save money both in terms of capital required to build going into shared service arrangements, they might actually be able the control rooms and ongoing operational costs including staffing, to reduce the fees that tenants are paying for the service by getting and it would also increase the effectiveness of crime prevention in and economies of scale.” around the trading estate and beyond. Negotiations about joint operations are ongoing, Peter says, and And in terms of policing within the borough, “What happens is the it has now got to the point where Slough Borough Council needs to bad guys go in there [the trading estate], out of view of our cameras move forward with its own development plans. but into view of theirs [the trading estate], and then reappear on the Peter is hopeful that he will be able to combine his plans for a new other side somewhere. That’s why I would love to join forces with the CCTV control centre with a merger with Slough Trading Estate’s trading estate, in some sort of shared services centre, so we don’t have CCTV control centre to create a truly integrated and comprehensive that black hole in the middle of the borough.” system for the benefit of local businesses and residents. Any plan to work more closely with the trading estate would have Of course, there is more to Slough than the trading estate, and the to take into account the need to maintain and even grow the highly centre of Slough is undergoing an extensive redevelopment called successful Business Watch scheme. According to Peter, SEGRO is Heart of Slough and in total, some £450 million has been earmarked keen to maintain a high profile for Business Watch on the trading Cont’d next page
THE
WIRELESS OPTION
How COFDM gives Slough a wider field of view
STRYKER COMMUNICATIONS FIRST became involved in the supply of re-deployable wireless cameras to Slough Borough Council in 2006. Since then, and in conjunction with Thames Valley Police and the Safer Slough Partnership, a wireless-based infrastructure has been established which allows cameras to be deployed at any location within the Borough. A key consideration when selecting the system, was the transmission system’s ability to transmit live video images and telemetry control simultaneously without any latency. The complexity of the topography – and the fact that most cameras when deployed at street level do not have line of sight with their receiving hub – meant that only one transmission system would fit the bill – COFDM (Coded Orthogonal Frequency Division Multiplexing). To date, three hub sites have been established on high rise buildings which cover Britwell, Langley, Colnebrook and Slough Town Centre. In response to police intelligence, a camera can be dropped
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into any one of these areas within minutes which will transmit a live image to a hub site which in turn is relayed via fibre to the operators at the CCTV control room. Slough’s re-deployable COFDM cameras consist of a number of traditional 360-degree domes as well as Bosch Metal Mickey units and are configured with an array of transmission formats and frequencies. Carefully managed frequency allocation allows cameras to be moved around the borough without prior forethought, and most deployments can be instigated immediately. In outlying areas, such as Cippenham, camera transmission range can be extended from ‘hubs’ located in the north of the borough with their mobile transmission range extender which comes in the form of a mobile Peli case ‘COFDM Hop Link’ unit which will increase the transmission range by a further eight to ten kilometres, allowing outlying areas to be reached.
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Rooms with a View for redevelopment. Projects include a new bus station, library, hotel, retailing and possibly up to 1500 new homes, as well as the addition of 20 CCTV cameras. And the roundabout, made famous in the opening credits of The Office, will be redeveloped into a crossroads. It’s part of a major makeover for this town that has more in common with an inner London borough than the Thames Valley.
Anomaly
If you consider the Thames Valley Police area, which covers an area from Heathrow up to Milton Keynes and across to Newbury and Banbury, it’s mostly rural and farming areas, Peter says. “Slough is a complete anomaly for Thames Valley Police in terms of regular policing. It’s not unlike the Met Police, and in fact we have police from the Met in Slough frequently doing operations for serious offences. We’re almost like an extension of the London boroughs.” Peter and his team work very closely with Thames Valley Police, and have achieved a level of trust and cooperation with them in the use of the Cleartone automatic number plate recognition (ANPR) system that would surprise some CCTV managers. “Slough is currently the only CCTV Control Centre in Thames Valley police area to have access to this police system,” Peter explains. “All staff have police shoulder numbers in order to access police IT systems.” Peter takes a pretty dim view of some technical innovations (you can read more about his views on IP CCTV below) but he prides himself on being a forward thinking, innovative person. For instance, they were having problems with tree growth obscuring cameras in the borough’s main High Street. The decision to cut down one tree – a 300-year-old Lebanese cedar in a Tesco car park
HIGH
STREET RE - WIRED
as part of the development of a new store was met with a storm of protest by residents. “The whole community is very sensitive about trees now, so we are not allowed to touch them without senior officer and elected-member approval,” he explains. As a result, when trees began to obscure cameras in the shopping district, rather than cut them back, they trialled a different solution which was to place the cameras on shorter poles, so they could look under the tree canopy. Doesn’t sound amazing on the face of it, but it goes against the instincts of CCTV planners which is to get cameras up high for a birds-eye view of the action. “We installed a Metal Mickey on a four-metre column, as a test, and it was so effective we now have three permanent ones that have just gone live,” Peter says. Slough is also very active in the use of wireless CCTV and has created three COFDM hubs in the borough. This enables them to respond quickly to requests for coverage, such as in the recent case of the buses that were being bombarded with stones by youths at a skateboard park. “The bus drivers threatened not to drive through there. The bus companies told us if you don’t do something by tomorrow morning, we are not going to serve that area with buses,” says Peter. “That day I went out and had a camera put up and the stone throwing stopped, just completely stopped.” In another example of innovation, the borough was asked to help a South African family who were being terrorised by anti-social behaviour. “We put a redeployable camera up but it [the anti-social behaviour] didn’t stop so what we did was give them a Careline alarm. They wanted the camera pointed at them all the time but that wasn’t possible because we were also using it to monitor a shopping area nearby.” By pressing the Careline button any time there
Cont’d on page 20
UTP replaces fibre for less expensive solution
CDS INTEGRATED SECURITY smoother and less cumbersome instalSystems has replaced five existing lation process versus that required by CCTV cameras and installed six new a traditional RG59/RG11 coax system, ones to provide expanded surveillance due to UTP’s significantly reduced coverage in Slough High Street. dimensions. This proved critical durSlough Borough Council took the ing the installation period, when the opportunity to replace existing endreduction of civil works on Slough’s to-end fibre-optic links between each busy streets was a top priority. camera and the control room, with an Additionally, NVT Hybrid Video extension to a single fibre ‘backbone’, UTP products also feature ground and in conjunction with NVT Hybrid NVT’s family of hi-res products loop isolation and interference immuVideo UTP Transmission Technology. nity as standard, delivering crystalEach relocated camera now features a NVT Single Channel Video clear images in the control room, even among the challenging enviTransceiver located in the base of the camera pole. From there, images ronment of a modern town centre that features telecom, mains power are transmitted via a 20-pair UTP backbone cable to a street-side lines, street lighting, traffic control systems, and a raft of other airborne comms cabinet containing multiple NVT Video Transceivers. The interference sources that would leave inferior systems struggling to video signals are then transferred to the fibre ‘backbone’ for transmis- provide consistent images. sion back to the control room. By installing a 20-pair NVT Hybrid Video UTP network to the fibre The cost of leasing multiple individual fibre links between each link, CDS Integrated Security Systems have also supplied the council camera and the control room was proving expensive year-on-year, so with a future-proofed and easily expandable network, allowing any consolidating the system into their own, newly installed CCTV sub- additional cameras needed to be simply added, using the multiple spare surface duct network back to the fibre backbone, and NVT UTP to each UTP pairs. This inherent expandability can also be harnessed to further of the new and relocated cameras has proved to be a great solution, in relieve the financial constraints of the existing end-to-end leased fibre terms of both image quality and reduced overall costs. links, by converting more of the existing cameras to connect to the new Peter Webster, Slough’s CCTV control room manager, explains: central fibre ‘backbone’ via NVT UTP Hybrid Video, a strategy under “By utilising NVT’s UTP Hybrid Video technology to connect each strong consideration for the future. camera in the system, we are enjoying an economical solution that CDS Integrated Security Systems are using NVT UTP Hybrid combines stunning camera images with highly competitive cost reduc- Video™ transmission on existing and forthcoming projects, from town tion benefits.” centres like Slough, to high-profile single sites/multi camera projects Connecting each camera via a 20-pair UTP backbone also meant a such as the Welsh Assembly.
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Rooms with a View was a problem, control centre staff could redirect the camera to the family’s front door very quickly. “In an effort to meet him halfway and use all available technology, we used both technologies together for the first time and it worked.” That was just a few months ago and all the signs are that it has achieved its objective.
Anti-crime innovations
Peter’s innovations cover best practice as well. He’s chairman of Slough Town Against Crime (STAC), the retail crime reduction consortium. STAC runs the Town Link retail radio system and a website. The website includes a secure section for registered members for collecting and updating any information that retailers might have about criminals working in their area. “We’ve just been awarded the Safer Shopping Award as well, through Action Against Business Crime, which is sponsored by the Home Office,” Peter says. While Peter is proud of his work with the police, he is a stickler for ensuring the proper authorisation of RIPA (Regulation of Investigatory Powers Act) before police are allowed to use the council’s CCTV facilities. In another innovation, which was praised by Judge Norman Jones QC, Peter and Ken Pearce from Wycombe District Council drew up a new protocol for police to obtain instant access to the CCTV control centre in cases where it was operationally necessary. “He [Judge Norman Jones QC] actually came into the CCTV centre because I’m very strict on RIPA,” says Peter. “So strict that police didn’t do any RIPA operations here for 18 months as they were unable to provide paper copies of the authorisations – they just gave up trying because I said no RIPA authorisation, no entry.” Peter and Ken Pearce, working with the Thames Valley CCTV Managers Group and DS Bob Gray from the Thames Valley Police authorities bureau, drew up a new protocol which took account of the fact that the police (who have switched to a paperless office) were unable to print RIPA authorisations. “What we did was create a multi-level protocol that would take into account operational use of RIPA, both pre-planned and unplanned. An officer can now walk in here and say, my shoulder number is X-X-X-X, I’m working on operation such-and-such and we give him a short form to sign which commits him to providing us with a RIPA authorisation within three days. “If he doesn’t come back with a RIPA in three days, that report goes to the Authorities Bureau who work to the chief constable,”
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PROFILE
Peter explains. Given Peter’s enthusiasm for new projects, you might expect him to be a fan of new technology such as IP CCTV. Far from it. “I don’t agree with IP video. There’s no IP in my room, and I don’t think there will be any in my new control room. It’s about the quality of the images. I am yet to see an IP image that is better than an analogue one. IP camera motion blur – moving camera following a moving vehicle for example – is one of the biggest issues for any town centre manager,” he says. “If you can afford to retain your analogue systems then you should in my view. The National Strategy is telling us to improve our images and IP is not yet as good as analogue.” However, in his plans for a new control centre, he would like to include environment simulation which would be something of an innovation for the CCTV industry. “What I’m looking for in the new control centre is real innovation,” he says. “Obviously it needs to be fit for purpose but I want to use curves and, if it’s not going to have any windows, I want an environment simulation system. At Heathrow, we had a huge control centre that had no windows. Systems obviously knew the date and time and at dusk all the lights would slowly begin to dim and at dawn they would come back up again, to simulate the outside environment… We did 12-hour shifts and some of my operators didn’t go out for their breaks, they stayed in, so for the duration of their shift, they had no idea what it was like outside.”
Multi-functional
What Peter wants to create is a multi-functional control room which handles not only CCTV, Careline community alarms and other council emergency services but also other council buildings, libraries, youth centres and schools. “Ultimately, we should be able to monitor any number of remote systems, be they public or private sector. I would love to be able to know if the boiler system in an elderly residential home had shut down overnight due to a problem and have engineers called and ready to repair it the next day.” While other CCTV managers will say they don’t want to become multi-functional – because they don’t want anything to interfere with important work of surveillance – Peter feels that with planning and analysis of workflows, it is possible to boost productivity and achieve best value for money. “Careline and CCTV have opposing work peaks and are ideal partners within a modern control centre,” he says. With the timeframe for the control centre build set at something like two years, this will be one of those projects that CCTV Image will be watching with interest, to see how Peter’s plans bear fruit.
Slough Borough Council
Slough Borough Council’s CCTV manager, Peter Webster, takes CCTV Image through his control room system which is to be thoroughly upgraded over the next two years to bring facilities in to the 21st century • When did the system go live? From 1993; upgraded to digital in 2002. Secured funds to move sites and develop a new centre by 2012. • Cameras Up to 96 on a Coe Matrix. • Control rooms 1 • Recording system Visimetric Octars x 8 plus Dallmeier DM240 8x analogue and 8x IP Spot Monitor recorder with 3Tb storage using IP mini-streamers running at 4Mbits (4CIF D1) onto CD or DVD • Transmission system Telewest fibre – mix of multi-mode and single mode. Recently installed our own sub-surface duct network in the town centre using NVT. • Detachable media CDR, DVD and USB Hard drives • Control system Petards Cobyte • Monitors 33 x JVC 20-inch glass CRTs • Furniture Intech
• Management software • Re-deployable cameras • Radio/other comms kit • System installer • System maintainer • Consultants • Number of staff • Other information
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None Stryker COFDM (MICI and dome types) x 6; Stryker 3G MICI Airwave x 3 plus Motorola Town Link and Community Warden base Radios (with hand-held backups) Vidionics mainly Vidionics, Stryker and CDS Derek Maltby and Simon Lambert 15 paid staff; no volunteers. We are monitoring 2450 Careline community alarms and council building panic alarms and school fire and intruder systems. We have access to Thames Valley police Cleartone ANPR and intranet / intel system. All staff have Police shoulder numbers to access Police systems.
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Rooms with a View
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Convergence criteria We revisit Newark and Sherwood District Council to see how it has managed the migration from analogue to digital and how it will shortly be working with the IT services department to save money on transmission costs. Tom Reeve reports A RECENT UPGRADE from analogue to digital technology has enabled Newark and Sherwood District Council to bring together a raft of new technologies, including wireless cameras, to provide better services to residents of this largely rural county. The challenges of providing CCTV in this rural district which encompasses 72 parish councils are well documented in CCTV Image having been covered in our summer 2005 and May 2006 editions. As technology has developed, the council has responded to the growing public demand for CCTV, but providing CCTV coverage to the far flung towns of the district means relying on a mixture of transmission technologies including fibre, wireless and broadband. Unfortunately, employing a broad range of transmission technologies can leave you with a fragmented system that requires operators to constantly switch between different The Newark and Sherwood control room has undergone refurbishment control interfaces. Operators end up spending more time navigating the various sys- lack of latency and pixelisation. The council’s installers, Quadrant tems and less time watching the cameras. As CCTV manager Mark Integrated Systems (see page 25), recommended an ADPRO fixed Henry explained in our May 2006 article: “What we have now are and wireless solution to provide a monitored security via broadindividual systems operating separately in one control room. What band connection back to the CCTV control room initially for Vicar we will have… is a new control room with all systems integrated Water Country Park and later six other sites. This system has been into one matrix so the operators can operate all equipment from 100 per cent effective across all sites. So successful has the Silvernet wireless link proven to be that one keyboard.” the council is considering installing up to ten additional wireless cameras. “We want to change all the cameras along the river front [on the River Trent] to wireless to save comms costs. A wireless In May, Newark and Sherwood completed an integration pro- net means we can install new cameras less expensively and in areas gramme that brings all of these systems together under the IP where it would previously been impractical,” he says. “We wanted umbrella. to put a camera in to protect a bridge but it would’ve been too A major revamp of the control room at the council’s headquarters expensive with regular comms, but with wireless we’ll be able to at Kelham Hall saw the installation of network video recorders, an install a camera from £8,500.” IP infrastructure and a digital control system. Wireless cameras will also be installed at a lorry park, creating The upgrade not only knits together existing technologies but a third wireless hub which will enable them to create a resilient, opens the way for new ones, says Mark. “Part of the point of the triangular link between Kelham Hall, the riverfront and the lorry upgrade was bringing it all together, in a usable form, enabling us park. to add new technologies more easily,” he says. The results so far are impressive. Operators are able to switch between cameras with little or no regard for how the signals are Currently the council uses what might be called a hybrid system. being backhauled to the control room. If there was any doubt about the quality of the wireless cameras, That is, analogue cameras transmit signals back via a mixture of transmitted over Silvernet equipment, Mark demonstrates by chal- BT and NTL fibre to Kelham Hall where the signals are encoded to lenging me to identify which cameras, on a bank of monitors, are IP signals and recorded. The system works fine but there is an opportunity, says Mark, to the wireless ones. Given that the control interface is the same and the quality is nearly indistinguishable from that of an analogue realise significant savings by working with the council’s IT service camera connected back to the control room via fibre, I am unable department. IT currently rent lines from NTL to link council offices in a wide to spot them. A quick twiddle with the PTZ controls confirms the
Umbrella
Development plans
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area network (WAN). Meanwhile, CCTV is renting lines from BT and NTL for camera links. Switching to IP under a single provider for both would save around 33 per cent in cable rental and give the council additional flexibility to add wireless cameras to the network. Under a new, converged contract, IT and CCTV would share data links. A range of services will sit on the same link including data, CCTV and voice over IP, each The control room in May 2006 service protected from interference by the others as part of its own virtual private network (VPN). “At that stage, the plan would be to put the video encoders at the camera poles and bring it back to control room as an IP signal,” says Mark. “In terms of how things work here, it wouldn’t make any difference – we would simply be moving the point of encoding from here to the cameras.” In future, you could have the council, police and other services integrated under one data contract. “That’s long term,” says Mark. “In the short term, we have to show that it will work and that things like alarm systems will still work after.” Newark and Sherwood is keen to demonstrate to the CCTV community that its convergence project will work because it has applied for funding from the Government and wants to prove that potential savings could be realised on a national basis if similar systems were implemented elsewhere.
Regional efficiency
“We are looking at a method of transmitting CCTV signals via IP data cables with our neighbours, Broxtowe,” Mark told us. “We are asking for funding of £80,000 for Newark and £60,000 for Broxtowe from a regional efficiency improvement pot to help make the changes in the NTL circuit and electronics needed.
SYSTEM
PROFILE
“Hopefully we can demonstrate that this is of interest to the wider CCTV community.” Mark says its important for him to understand IT, to help him design a better system and to save the council money. “If the council doesn’t understand IT, then they will spend money on consultants,” he says. Mark and his colleague from Broxtowe went on a course at Tavcom and as a result, Mark was able to act as the consultant on his own project. “How do you bring in new equipment and cope with emerging technology? It’s difficult to do if you don’t understand. By going on the Tavcom course, you can do it yourself or, even if you hire in a consultant, you have a far better understanding of what they are telling you.”
Forensic friendly
Another element of the system of which Mark is particularly keen to demonstrate is the dedicated review suite built for the police. The switch to digital freed up space in an old store room which has been converted to provide dedicated computers, monitors and printers for use by the police. The decision to build it was taken after a visit from Mick Neville of the Metropolitan Police’s VIIDO unit. “It was built specifically because Mick told us we needed it,” says Mark. “ Now the review suite functions as a mini video forensics lab for the police, and there is a police officer who comes in on a regular basis to do “a VIIDO-type job”. As well as viewing footage generated by Newark and Sherwood, the police can use the review suite to view disks and other media of unknown origin. “Otherwise they can’t put them on their police computers,”
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Newark and Sherwood District Council
In May, Newark and Sherwood District Council completed an integration programme that brought many systems together under one IP unbrella. A major revamp of the control room saw the installation of network video recorders, an IP infrastructure and a digital control system • When did the system go live? • Cameras • Control rooms • Recording capacity • Transmission system • Detachable media • Control system • Monitors • Furniture • Management software • Re-deployable cameras
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• System installer • System maintainer • Consultant
• Number of staff • Other equipment
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1 x Airwaves + 100 town centre + 4 Car Park + 20 Emergency Quadrant Quadrant Internally organised upgrade by Management following completion of IT Networking Master class CCTV training courses at TAVCOM 6 3 Networked PCs for management and paperless office with ADPRO and other software. Shop video and CD facility for Police along with PC support for evidence production
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Rooms with a View says Mark. “Occasionally police will analyse images from mobile phones with our computers as well.” In addition to the new equipment, they have kept the old review suite to view VHS tapes. It’s networked to the review suite to enable them to copy tapes to DVD. With graphics software and video playback facilities, the review suite gives police everything they need to analyse images at a fraction of the cost of using their in-house IT labs to do it. It means its more cost-effective to investigate lower level crimes which is where the benefit to the council comes in. “Why do we provide these facilities to the police?” says Mark. “If we don’t get full benefit from the CCTV system that we have installed, then what’s the point of the investment? Mick [Neville] was the guy who told us this: don’t spend all of your money on the kit without investing something to assist the police.”
The future
Despite the fact that it’s undergone an extensive upgrade already, this is not the end of the road for Newark and Sherwood. There are more developments in the pipeline and there is the need to continue meeting day-to-day operational requirements. Mark explains that he will be looking to make additional savings on transmission costs and making sure the system is being used to its maximum potential. He also needs to ensure that information about the system, specifically key performance indicators (KPIs) are shared with the right people. “We regularly take performance reports to the Council’s Scrutiny Committee to ensure the Community who pays for the system get best value for money”, he says. For his part, Mark must balance his role as manager of the CCTV system against his other role as the council’s emergency planning officer. New technologies may need to be accommodated as they become available, but Mark is confident that with the new system architecture they will be in a position to implement new ideas as they come along. They are getting a great deal of interest from other councils, as well, and he expects more will want to visit as word about what they have done spreads. And with increasing quality of performance of mobile wireless camera systems and the flexibility offered with live monitoring Mark expects they will use more redeployable cameras in future.
D ISCRETIONARY
FUNCTION
DURING MY VISIT, we bumped into Ian Harrison, formerly manager of the CCTV system but now Corporate Risk and Resilience Manager with various responsibilities including Community Safety and CCTV. He said convergence was the key to the sustainability of the CCTV system and he emphasised the importance of continuing to explore all options and tools for crime prevention and video surveillance in particular. “Convergence will not just be focussed on transmission technology,” he says, “but on control rooms as well. We’re being pushed toward unitary authorities and that will trigger a push toward control room convergence, possibly at the risk of less local knowledge in the control room.” But he says councils have to accept that risk and
All in the training: CCTV manager Mark Henry Despite making it clear to Safer Neighbourhood groups that CCTV is not the panacea for all their problems, requests for it continues to come in. “Rural villages in particular want cameras either end of the village to be able to see who’s coming and going,” says Mark. “But I keep emphasising the importance of neighbourhood watch groups, local policing, lighting and communicating to residents the importance of reporting all crimes to the police, no matter how minor, for crime analysis,” he concludes.
Convergence is the key to sustainability
Ian Harrison
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deal with it. “CCTV surveillance is still a discretionary function for local authorities. Convergence with IT helps by lowering costs and it has kept the wolves from the door for another day.” This convergence between video surveillance and IT will get a push from the national CCTV strategy, in Ian’s view, which calls for integration of CCTV monitoring with the national transportation infrastructure. However, it’s an expensive undertaking unless you use technologies like IP, both wireless and cabled, and councils like Newark and Sherwood who have made the investment in this technology are well placed to offer third-party monitoring services in these cases. It is perhaps a case of technology enabling the industry to meet the strategic objectives of its political masters – clearly something which the CCTV industry will have to do in order to justify its continued funding.
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| Rooms with a View
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C ENTRAL
CONTROL
Quadrant helps Newark & Sherwood upgrade to IP technologies
RAPID DEVELOPMENTS IN the marketplace for the provision of communications bandwidth has created a pressure on pricing that has created an opportunity for local authorities to reconsider their strategy towards the deployment of surveillance technologies. In 2008, following a fundamental review of communication technologies and future investments in surveillance budgets, Newark and Sherwood District Council determined that the centralisation of a number of control centres would provide the most prudent investment of public money. As a result of an OJEU tender process, Quadrant Security Group Limited were awarded the contract in February 2009 to upgrade the system to an IP digital platform. This fresh strategy required a turnkey approach to rebuild the control facilities and deploy sophisticated management software systems that would enable the operators to provide a high-level of service to each town and village, whilst maintaining a very efficient operation. The systems deployed are all IP-based to create an environment that is capable of greater convergence with other IP technologies. The communications infrastructure incorporates traditional point-to-point circuits together with IP and wireless services for video transmission. A number of the wireless systems are mobile to enable the rapid deployment of cameras to specific hot spots. A high degree of integration has been incorporated to provide the operators with a straightforward control of CCTV, ADPRO CCTV sites, help points, Shop Watch radio and telephone communications. To meet the requirements of the specification, the Quadrant team evaluated many different manufacturer’s offerings and chose the Synectics Synergy and MDRS recording system. Synectics was chosen for two main reasons:
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• The ability to encode the cameras separately from the storage meant the encoders could be moved out to the edge (next to the camera) at a later date to make use of the Newark and Sherwood IT network, thus providing a cost saving by not using the point-to-point leased fibre circuit. • The graphical user interface (GUI) provides the operator with one easy to use interface that integrates CCTV, remote CCTV, audio and provides dynamic monitor views. This allows the operator to be more efficient and the system as a whole to be more effective. Service and support to the new and legacy equipment is paramount and can be expensive. Quadrant’s flexible service offering helped Newark and Sherwood overcome the expense by providing weekly, fixed-day attendance for non-urgent fault rectification and routine maintenance of the system for an agreed annual spend, whilst the provision of agreed call rates to critical faults and the ability to remotely monitor the systems provides the assurance that urgent faults can be quickly attended to for an agreed sum. The software and hardware platform will now allow for simple expansion without the need for excessive capital outlay. The improved ergonomic layout coupled with enhanced technology has improved each operator’s ability to patrol the environment through the use of macro commands for preset activities or “on-the-fly” requests. Ian Harrison, corporate risk and resilience manager commented: “Again, we have found Quadrant to be highly competent and efficient in the response to our procurement requirements. The recent operational systems upgrade has been executed within agreed target times and at the agreed costs. In addition added value has been given to us as client in the form of clear and constant support in the post installation and commissioning phase.”
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CCTVImage
| Rooms with a View
Sussex sets the scene Sussex Police is hoping the transition from analogue to digital will save time throughout the criminal justice system. Peter Fry, director of the CCTV User Group, was on hand for the official launch of phase one of the system, and Tom Reeve visited a few weeks later to view the technical side of it MY FIRST VISIT to the CCTV systems serving the towns in East and West Sussex came shortly after taking over the management of the CCTV User Group in 2000, and my abiding impression was how unique it was both in terms of the true partnership arrangements which existed with the local authorities in the area who own the cameras and Sussex Police who manage and operate the systems, based on a shared costing arrangement, Peter Fry writes. At that time there were four principal CCTV control rooms, managed and operated by Sussex Police, covering all the main towns within their ‘patch’ complemented by five local authority control rooms which also operate the cameras in their own towns for their own statutory purposes. Richard Hoare, later a vice chairman of the CCTV User Group, managed the system and its development until later being given responsibility for the roll out of ANPR throughout the force area. Recently, I had a golden opportu- By the sea: Brighton has an annual influx of eight million visitors nity to revisit the system, with the formal opening of the first of a two-phase project to amalgamate these showed visitors around the control room, and demonstrated the capasystems into two upgraded control rooms incorporating digital technol- bilities of the new system. ogy. The whole system had certainly developed since my previous visit The second phase of this comprehensive new approach to CCTV and now gives county-wide coverage of public spaces in 30 towns and monitoring in Sussex is now well under way with completion of the villages through the 390 cameras now served by the system. similarly upgraded Haywards Heath monitoring room programmed for This first phase (completed in April 2009) comprised the upgrade of October 2009. the Brighton monitoring room which now serves East Sussex, Brighton The remaining two of the original four control rooms, at Eastbourne and Hove City. I shall leave the details of the technology involved to and Bognor, will be retained after this project is completed, to provide those who understand such things later in this article (see below), but resilience in the event of an emergency, but all monitoring will be carthis digital upgrade has enabled the system to be networked to all police ried out from the Brighton and Haywards Heath monitoring rooms. stations, custody suites and the criminal justice offices to enable easy However, particularly pleasing for me was the well deserved presyet controlled access to the images, without needing to visit the moni- entation of a Chief Constables award to Richard Hoare (pictured), toring room. It is hoped that it will achieve major operational savings which recognised all he had achieved in terms of the management and as well as drastically reducing the inconvenience of retrieving archived development of the Sussex CCTV systems throughout his period as video and hopefully resulting in more guilty pleas from suspects when manager of the system, identifying the need for the upgrade and the presented immediately with the available video evidence. approach to be adopted. It also enables the Heli-Cam to downI would also like to take this opportunity of publicly thanking load live images direct to the monitor- Richard for all the support he has given to me personally, and to the ing room, and all images can be fed User Group generally throughout all the years he has been an active and through to both silver and gold suites in highly valued member. the event of major incidents. Following presentations by Chief Inspector Roger Fox and Roger Vigilance, the CEO of BT Redcare With a population of nearly half a million and an annual influx of which was responsible for the contract, eight million visitors, the Brighton conurbation is much more than just Chief Constable Martin Richards cut a seaside resort. Policing this unique town and its surrounding areas the ribbon for the formal opening of the couldn’t be done without the help of a county-wide CCTV system, upgraded monitoring room and supervi- writes Tom Reeve. sors Donna Allum and Brian Watkinson Cont’d next page
Technology explained
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October 2009
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Rooms with a View “Sussex is a very diverse county,” Chief Inspector Roger Fox explains to me. “It has a mixture of urban locations such as Brighton where we are at the moment, with its very diverse population – a very compact area with high population density.” As well as urban areas, of course, Sussex is known for its rural and seaside environments. “We have a very long coastline with seaside resorts – which have very seasonal patterns of crime – and a lot of rural locations with the time delays built into responding to incidents.” Responding to incidents outside of the major towns and cities is a challenge for the police force. “You’re talking about 20 minutes to half an hour to respond to some sort of emergency. Obviously, if we can use CCTV to assist in that, or in the command and control of such incidents, it’s a backup for officers attending those sorts of jobs.”
CCTV genesis
Sussex is unusual in that it was the police force, rather than a local authority, that pioneered the CCTV project. It began in 1994 with the purchase of 14 cameras, and although the scheme is now run in partnership with local authorities, the police force continues to operate the command and control infrastructure. Taking the leap into CCTV early, however, means that the infrastructure is in need of a makeover, as Roger explains: “Basically, the system was getting old. It’s an old analogue system which was reaching the end of its useful life. We had to make a decision: are we going to keep the current system and let it expire sort of naturally and abandon CCTV altogether, or are we going to grasp the nettle, as it were, and invest in a new system to provide a better system for the people of Sussex?” Choosing the latter option to upgrade their system, Sussex Police turned to BT because of its expertise in providing large scale, integrated CCTV solutions to hundreds of public sector operators across the UK. The system supplied by BT is called i-Witness. “The nub of it is a networked system, extending throughout the county, so all of the cameras [in the Sussex Police force area] are linked.” From four CCTV control rooms, the force has been able to reduce that to two, one in Brighton controlling the east of the county and the second at Hayward’s Heath controlling the western side. Roger showed us around the southern monitoring centre at Brighton. “150 cameras throughout East Sussex and Brighton are controlled from this centre, although we do have the facility to control the whole network which is anything up to 400 cameras throughout Sussex,” Roger says. “We have four standard positions for operators of the CCTV system plus a fifth workstation for major incidents and special operations. Each position is replicated on either half of the desk,” he explains. Each operator has a video wall, spot monitors and an i-Witness control screen as well as mapping and ANPR tools.
Flexibility
The fifth desk is for running special operations. “It’s exactly the same as the other desks within the facility, but it gives us the flexibility to control specific operations and major incidents from a dedicated desk, thereby leaving the other desks free to run normal police operations,” Roger says. “One of the things we have to manage on a fairly regular basis, especially from this police station, are major events within the town. We’ve recently hosted the annual Pride march, and we are due to host the Labour party conference. “The advantage of the i-Witness system is we can bring more cameras into the system for a temporary operation and we can also run it from our major incident control desk within the monitoring centre itself. Having that facility enables us to carry on normal business.” A visit to the Brighton control room wouldn’t be complete without
Vigilant: operator’s workstation in Sussex talking to area manager Brian Watkinson and Donna Allum who have been featured in this magazine before (CCTV Image, August 2007). Sadly, I didn’t get a chance to chat to Donna but Brian was available to give us a demonstration of the new system. With the help of one of his operators, he demonstrated how the system was able to track people through Brighton if required. They were able to pick out an individual on camera and track her through the town. Admittedly, she was wearing a brightly coloured coat (almost fluorescent) but the operator was able to follow her seamlessly from camera to camera, and there was no apparent latency in the PTZ controls. “We have the ability to get up close and very personal with people should the need arise,” explains Brian, “but we don’t do that unless we have a RIPA authority…. For this particular demonstration, we are staying a reasonable distance away.”
More available
Back to Roger, who explains that one of the most exciting developments, from the point of view of police investigations, is the ability to make the CCTV video readily available to officers throughout the force. “We have put client terminals out in most of the major police stations and custody blocks and the net effect is that local officers now have very quick and easy access to the video images,” he says. “One of the delays that we are hoping to phase out of the system is bails – we used to have to bail people to give us time to retrieve that evidence,” Roger explains. “We are anticipating that there will be considerable time benefits in cutting out bails. “Looking throughout the criminal justice system itself, we anticipate we are going to have quicker, earlier guilty pleas – as suspects confronted with the evidence in front of them will make those guilty pleas.” Interestingly, as the benefits of the Sussex Police force’s new digital surveillance system are felt across the county, so the demand for client terminals increases. “Anecdotally, we have very good feedback from officers who have been trained in it so far, and there are increasingly demands for more training throughout the county, and I think that will grow as we go on,” Roger says, adding: “It’s a very quick, very easy training programme of no more than 20 minutes. That’s one of the beauties of the system – it is very easy to learn and the benefits of using it are very quickly realised and demonstrated, and I think as the ease of use and the benefits spread, there are no limits to how far it will grow.” • BT has produced a video case study of the Sussex CCTV system. Go to www.securitymediapublishing.com to view it.
October 2009
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Rooms with a View
All change in the city Portsmouth City Council has an ever-changing and increasing population. In line with this, the City Council’s CCTV manager, Ray Stead, is heading up a gradual migration to broadband and IP technology which will integrate all council services together THE TOTAL POPULATION of Portsmouth is about 350,000 – the same size as a London borough but classified as one of the most densely populated cities outside London, per square mile. It is a university city with a student population that is increasing – currently about 20,000 per year. That’s a constantly changing population throughout the year and a new shift annually of about 6,000 new ones in and out. The expectation is to be up to about 26,000 in three to four years. The council also manages 80 housing sites. The city is still a naval port with big ships in for repairs and maintenance from the navy. It is also a port for cross-channel goods and passengers, including the Isle of Wight ferry. The historic ships in the harbour bring in lots of tourists, as well as the historical buildings, the new quayside area and Spinnaker Tower, the pier and four miles of seafront. All of this is under the vigilant watch of the City Council’s CCTV team. During summer the students go home and the tourists pour in. There is naturally a big night-time economy and day-time, as well, with seven shopping centres around the city that are like villages in their own right and two major ones within the city. Ray Stead is the CCTV manager for the City Council and has been involved with the design of the CCTV system in Portsmouth since 1991. They went out to tender in 1995 and went live in April 1996. “The difference in Portsmouth is that we were not set up with a Government grant so our remit was very different to other authorities around the country. We were self-funded for the first phase. We set up the revenue budgets, the maintenance streams and all operational guidelines to keep the whole thing going, including the relationships with the police in advance of going live,” he relates.
Determining the future
“The Portsmouth City Council is a unitary authority within the UK which means they have their own financial clout and are not beholden to any shire county. It has its own money from central government and can also make its own decisions politically, within reason, for determining the future,” says Stead. His department looks after almost 1,500 surveillance cameras. Over 160 of these are public space coverage, streaming in to the central command centre via fibre optics from BT; the other cameras are at the housing sites which they dial into via ISDN and ADSL lines utilising DVRs on site. “We are slowly migrating to broadband and IP technology and are therefore, in the council, looking into modifying our network infrastructure to integrate all our services together and consolidate all the disparate network services we currently have. We hope to then have all the 80 housing sites onto our own VPN,” explains Stead. “It’s a long-term goal, and when we started looking at this system the open platform technology was not available at the right price. Once we’ve gone totally network-based we can look forward to far faster data transmission rates and more efficient image transfer of the video.” TM Security is implementing a phased solution with Milestone XProtect Corporate as the platform – open architecture video management software that allows a best-of-breed mix of surveillance cameras, integrations with other systems and endless scalability. ACTi video encoders digitize the analogue camera streams for recording in the Milestone 24/7. TM’s IT experts have designed and custom-built special servers which optimise the high technical demands for large-volume live and archived video while meeting the council’s strict budget considerations. “Milestone is the platform for us to do that. Milestone was chosen because we want to achieve the elements of networking and producing
Imposing: The Spinnaker in Portsmouth information both coming in and going out from a variety of different places and systems in a widespread area. It means we can use a common front-end. It’s a big advantage for us, and the central locale and remote access is very flexible,” Ray adds. Another phase they are looking at is bringing all of the schools onto the systems – in an integrated way with their security, cameras, building management systems, etc. Ray Stead makes it clear that he must have a business continuity plan for the city and that a modular approach is more flexible when engineering the design of a control room, yet they want a common platform to minimize training issues and facilitate access to the archived video. “Again, the Milestone platform works for allowing us to link in to any type of system – intruder alarm panels, the Galaxy access system or BMS. With one flexible information interface and the network infrastructure, we can get all that connected,” he concludes.
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| Video content analysis
Double knock it
Geoff Thiel, CEO of VCA Technology, helped pioneer Video Content Analytics more than 10 years ago. He went on to found VCA Technology in 2007 which recently launched its analytics software suite VCAsys. This article looks at some of the major developments over that period IF WE LOOK back 10 years to the video analytics projects that we were involved with then, there were some very key developments that took place in central Governmentbacked projects such as the AMETHYST system. AMETHYST focused on tightening security in high secu- Aspects: appear filter (left) and rity Category A prisons and other key government sites. To make the perimeter alarm facilities more accurate we worked with the then Home Office Police Scientific Development Branch (PSDB) to combine video analytics with the existing Perimeter Intruder Detection Systems (PIDS) in order to dramatically reduce false alarms being generated by the PIDS systems alone. A typical PIDS system uses a microphonic cable stretched along the perimeter fence and uses digital signal processing (DSP) technology to detect important sounds, such as someone cutting through the fence, whilst rejecting less important sounds such as the fence rattling in the wind. Other PIDS systems use infrared beams, microwave beams, buried cables and a host of other techniques to similarly detect intruders and reject false alarms. Unfortunately, prisons and other government sites are often located in remote and hostile locations where wildlife, high winds and torrential rain cause considerable problems with false alarms. None of the above systems are immune to false alarm problems particularly in bad weather. We worked on the principle of the ‘double knock’ which is now widely used right across the professional security world. The principle was that the AMETHYST system took feeds from multiple alarm systems and would only pass on an alert if the right combination of alarms was detected. Effectively, the analytics system we developed, analysed the video from the camera covering the fence zone that the PIDS alarm came from and would only pass on the alarm to the operator if it had verified visually that an intruder was present.
Technique
Very recently, a similar technique was applied to a VCAsys pilot system for detecting passengers trespassing on railway lines (this included passengers changing platforms by jumping down onto the tracks and crossing that way just to save time). The specification required a system which could generate no more than two false alarms per month out of tens of thousands of possible movements linked to trains and people moving in and out of carriages and onto the platforms in a busy station. With one camera on one side of the track feeding into VCAsys it was only possible to reduce the false alarms to a few per week. But with a second analytics camera on the other side of the track the system could cross-refer and eliminate false alarms, suddenly the double knock method enabled delivery of the necessary 0.001 per cent false alarm rate. This principle can also be applied within a single analytics channel by simply creating two zones in the field of view. If someone/thing Issue sponsor
crosses the first zone some distance away from a building this may put the system into high alert but the alert would not be sent unless that person crosses the second zone set right at the door of the building. It is possible that a dog or a piece of litter might trigger the zones and rules interface the first zone and then travel no further but it is unlikely that either of these things would cross the second zone to trigger the door alarm. Combining sensors, or combining multiple detection zones are then a key method of reducing false alarms to a level where the system adds real value to the end-user today.
Subtraction method
The other major development used in AMETHYST, which is widely applied in video analytics today, is the ‘Background Subtraction Method’ of segmenting tracked objects. The benefit of this method, compared to conventional Video Motion Detection (VMD) systems, is that it can track objects which stop or move very slowly, whereas VMDs cannot. This method is central to VCA Technology’s VCAsys system although it has undergone considerable improvement since those early days. Essentially analytics software analyses an image, pixel by pixel, to assess what is static and what is moving. Through this analysis it is possible for systems to tell what is immobile and therefore can safely be considered to be background and what is moving, the so called foreground. More sophisticated algorithms are then capable of checking for different types of movement. For example, systems probably will not want to focus on the movement of tree foliage blowing in the wind but they will be interested in picking up the people moving around that tree at ground level. The AMETHYST system included many other features including video stabilisation so that camera sway did not affect the analytics, lighting change compensation so that cloud shadows did not cause problems and also a fail-safe mode that shut off the video analytic verification if the visibility was too poor due to fog or rain. Although there is some potential for error in the background subtraction method it is nevertheless a fundamental building block of good analytics systems today. Indeed, it is this pixel by pixel analysis which accounts for the massive computer processing power that systems still require. Ten years ago, digital CCTV systems often used reduced frame rates and lower resolutions. However, nowadays real-time 25/30 frame per second (FPS) video at full D1 resolution is common and recent innovations, such as progressive scan and megapixel cameras, simply compound the computing load. So analytics systems today are processing many times more pixels than they ever used to and they must process these with ever greater speed and efficiency to keep up with the accuracy levels being demanded of them. VCA Technology has worked hard to find Central Processing Unit
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Video content analysis (CPU) efficiencies so that it is able to comfortably co-habit on the CPU of edge devices like encoders and network cameras. It uses just 20 per cent of the processing power of a standard DSP CPU whereas some systems demand a whole second DSP CPU or a large proportion of a standalone PC all to themselves.
Doubles
If you look forward 10 years then, there appears to be one near certainty in terms of processing power of computers. According to Moore’s Law, performance doubles every two years so CPU usage will be less of an issue within a few years, despite the increased use of multi-megapixel & HD cameras. You only have to look at developments in the DSP and Integrated Signal Processing (ISP) chips used in cameras to see that more and more processing – from encoding to compression and analytics – can be done at chip level. This, in turn, will enable more of these tasks to be performed inside smaller devices such as cameras and encoders. Chip manufacturers are already focusing hard on doing more video processing in hardware so that the programmable part of the chip has more space to do analytics-related processing. As chip manufacturers start working more closely with analytics software providers it is conceivable that analytics will become more widely available at virtually mass market prices within ten years. This trend towards mainstream adoption will also force some consolidation in the analytics market as specialist analytics providers, which have commanded a high price for their expertise, will find their position under attack. They will be challenged by well-constructed analytics software suites which are easy-to-configure and highly adaptable to specialist analytics tasks such as understanding people traffic flow through a shopping centre (to inform better marketing/sales promotion) or spotting specific criminal behaviours. For a fuller glimpse into how analytics may be put to work in the future you need to look to the Asia Pacific region where we are already seeing it being used in a ‘smart home’ environment to help control lighting to create the desired mood within specific parts of the home at specific times of day. Users ought to be able to deploy a system without having to call in an expert to install and configure the system. I see it as VCA’s raison d’être to make analytics as easy as possible for a person to use to enable
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him to be alert to all things he needs to know but might ordinarily miss. As such it should be a single set of eyes combined with an easily configurable analytics system which can be tailored to meet any visual analytics challenge. But some shifts may still require the next generation of people to force a change of mindset and more widespread adoption. We may even rely on the arrival of ‘Generation Y’ into positions of influence which enable them to control necessary budgets, to deliver mainstream adoption. The other trend will be consolidation of analytics vendors into larger IT players that already have a stake in the market today such as Cisco, IBM, Honeywell and Unisys who will be buying more video analytics specialists in the coming years. But why are these big IT players looking at this technology? Video analytics has already spread outside of the security domain with many retail organisations using the technology for footfall analysis and marketing data. However, you can imagine a time when video analytics will be used in search engines and net applications to quickly access specific types of video content, this in turn will drive greater adoption of the technology by network providers so bringing it to the mass market and significantly reducing its cost. The security market will give to the world an outstanding technology which in turn will deliver back a very low cost implementation; analytics can then become a standard offering in all digital cameras and DVRs in much the same way as VMDs have over the last few years.
Niche markets
I also believe some specialist service and consultancy-driven analytics offerings and perhaps also some that are aligned with specific vertical sectors, will survive and thrive in niche markets even ten years from now. The market has moved on a good deal since my involvement with some of those early analytics systems but perhaps the most significant change has been the widespread commercialisation of this technology in recent years. A combination of affordability, usability and education of the end-user will continue to push video analytics into the mainstream within the next few years and we intend to play our part in accelerating widespread market adoption during this period in all three of these areas.
Video analysis is just the ticket – in the right situation
ANALYTICS MAY ONLY work in some situations, but in these cases it has huge advantages over us humans. First of all it is cheap and for the price of a few hours of a person’s wages you get a machine that is never off duty, and can provide you with real-time alerts and information for many years. Secondly, analytics is getting easier to use; with self adjusting algorithms, the tracking engines just work ‘straight-outof-the box’. Geoff Thiel So what type of situations really suit analytics? First and foremost is the basic intruder situation of detecting someone who shouldn’t be there. In this type of situation the added ‘intelligence’ of analytics can be used to reduce false alarm rates to acceptable levels. For example, the system can be set to only detect people and vehicles so that small animals, litter and other moving objects do not cause an alarm. There are additional uses in transport where this ability to discriminate direction of movement and object type is very useful, for example, to detect intruders crossing a railway line that also has moving or stopped trains in the same zone.
With suitable system design this sort of system can detect intruders on the track reliably while achieving false alarm rates of just one per week. Another whole class of tasks falls into the category of ‘abandoned object’. Cases that work well are vehicles that park where they shouldn’t – this could be on a no parking zone in a car park or it could be a broken down vehicle on a level crossing. Alternatively, it can be used to detect criminal activity on an ATM cash machine by detecting the presence of a foreign device such as a card skimmer, keyboard overlay or spy camera. I would finally like to mention the numerous tasks that can be achieved in more crowded conditions provided that the level of information required is reduced to just counting or estimating coverage of the background. Take a retail situation and combine the point of sale terminal and analytics outputs to detect cash resister transactions when no customer is present. Such incidents can indicate staff theft particularly if they happen frequently. Analytics can be highly effective, offering robust solutions which can benefit not only security professionals but managers, marketers, indeed anyone that can use real-time information in their business to make it operate more efficiently, more safely or more conveniently.
October 2009
34
Issue sponsor
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CCTV Research
Drug dealers’ habits
Prof. Martin Gill discusses the implications of his research THE 2008/09 British Crime Survey found that found that 10.1 per cent of 16 to 59 year olds in England and Wales reported using any illicit drug in the previous year, compared to 9.6 per cent in 2007/08. CCTV managers are faced with a range of challenges on a day-to-day basis. We hear a lot about drug-related crime, and it does not appear to be going away, so, in this paper, I thought I would report back on findings Prof. Martin Gill from research myself and colleagues conducted with drug dealers. Assessing their views of the world is always fascinating but it is instructive too. Forty four interviews were conducted with offenders on remand for, or those convicted of, drug supply/drug trafficking offences. They were aged from 18 to 49 years and six were female. They admitted to selling a range of illegal drugs, most commonly heroin, crack cocaine and cannabis, and to a lesser extent, ecstasy, amphetamine, cocaine, ketamine (less so), LSD (less so), GHB (one person) and methadone (one person). Often dealers dealt in more than one substance, the most popular combination being heroin and crack cocaine.
Techniques
When asked to explain they key techniques of their trade, the general rule applied by dealers was not to sell to strangers unless they were introduced by an existing customer who could vouch for them. Some did though, and a few of these admitted to being caught by undercover police officers posing as dealers. For some offenders there appeared to be a moral code in that they did not deal drugs to children. Some offenders stated that they would take action against dealers who specifically targeted young people and children. Offenders were asked to estimate roughly how many customers they supplied to. This varied substantially from as few as five or six customers to as many as 200 to 300 (although this was rare). Of those that admitted to regular dealing, just under half of the offenders said they had from 20 to 60 customers. Some preferred to serve to a limited number of people because they considered that the lower the number of customers, the less risk involved. Offenders operated at different localities, some confined their business to local neighbourhoods and surrounding estates, others operated city wide. Some had a ‘comfort zone’ and confined their dealing to locations they consider to be safe.
Distinct markets
That said, although dealers operated in distinct markets, some purchased their supply from outside of their local area. The key issue was trusting the supplier. There were no examples of offenders targeting non-users to develop a market and the general consensus was that drug dealing was demand led, some spoke about the constant demands from users highlighting that there were more people requesting drugs than they could deal with. Generally the number of regular suppliers was limited to just one or two. Some used several suppliers for different types of drugs; sup-
pliers were chosen for a variety of reasons including quality, trust and reputation, reliability, convenience and availability, price and value for money. Any introductions to new suppliers were usually made through friends and acquaintances and some offenders who used drugs had been encouraged by their own suppliers to set up their own business. How regularly offenders purchased drugs from suppliers varied considerably. Some purchased drugs once a week, others daily. Frequency of purchase greatly depended on the role of the dealer, if the offender was working for the supplier as a dealer, collections would often be made daily. If, on the other hand, offenders were supplying to other dealers, they would buy less frequently in larger quantities. Supplies were collected in similar ways to how offenders operated their own dealing business.
Demand led
Offenders reported that the quantity of drugs purchased varied depending on a range of factors such as the number of orders the dealer had from buyers: again demand led. Offenders who were dealing with larger quantities of drugs had a number of recruits working for them. Offenders who defined themselves as user dealers usually did not have anyone working for them; often they could not afford to recruit anyone and were dealing to fund their own use or to pay outstanding debts. In terms of the overall competitiveness of the drugs market, the general consensus was that competition was not considered a major issue in the local drugs market. However, when offenders did feel the impact of competition from other dealers, a number of strategies were imposed to respond to this. These included reducing prices to match other dealers’ prices, and offering ‘freebies’ or deals to users (although this did not happen very often). Prices would also be reduced if it became apparent that other dealers were offering more competitive prices or when the market became flooded. If customers bought in larger quantities, they would get discounts. When the views of older dealers who have been in business for longer are compared against younger dealers, strategies for managing competition appear to become more sophisticated with age.
Privilege
The majority of offenders reported that cash was the main form of payment. Some offenders allowed buyers to accumulate a tab (within set limits) but this was usually restricted to people that were trusted friends or those who bought larger quantities; others would charge extra for the privilege. Some offenders accepted goods instead of cash e.g. jewellery – particularly gold, others were more reluctant because they were usually stolen items and dealers did not want to draw unnecessary attention to themselves. Offenders reported offers of sex in lieu of cash payment; with the exception of one or two offenders, interviewees claimed they did not accept such offers. It is a murky world, which operates very much as an underworld business. We need to better understand the characteristics of the drugs markets and the philosophy of drug dealers. It reminds us that while CCTV operators and other types of law enforcement have a crucial role to play in identifying offenders, ultimately solutions rest on ridding people of addictions or stopping them from taking drugs in the first place. Now that is a challenge! • Martin Gill is Director of Perpetuity Research and Consultancy International (PRCI), m.gill@perpetuitygroup.com.
October 2009
36
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Talking Shop
The proof is in the pudding Talking Shop is our regular, critical look at CCTV. Starting from this issue, Colin Greene of CMG Consultancy is joined by Simon Lambert of Lambert Associates and Peter Whettingsteel of MFD International. In this issue, Simon looks at CCTV test targets QUITE A STIR was caused by the HOSDB’s proposed new CCTV test targets when Dr Neil Cohen presented them at the April conference in Manchester. The outcry from some of our members, and the open letter to HOSDB that followed, led to myself, Peter Fry and Andy Hays being invited to Neil’s office to discuss the furore with him and his fellow developers, Ken MacLennan-Brown and Jay Gattuso. I’m pleased to tell you that they were generous hosts and our discussions were amiable and constructive. The most newsworthy outcome of this Simon Lambert meeting was the agreement to see the new test targets in use in a town centre CCTV situation. The longstanding author of the Talking Shop column, Colin Greene, coordinated a visit to Runnymede CCTV at the new Civic Centre in Addlestone, Surrey one afternoon in late August. It wasn’t only the fine hosting by their David Dodd, Bob Collins and staff that made it an enjoyable expedition, but Colin’s generous provision of an excellent opening lunch was remarked upon by all. Then to business; with that day’s players whose reputations, rightly or wrongly, precede them: Mike Tennent, Ilker Dervish, Alan Lefford, Andy Hays, Redvers Hocken, Neil Cohen, Ken MacLennan-Brown, Colin Greene and myself, Simon Lambert. Thanks must go to the control room operators who were very helpful throughout the couple of hours that we were in their hair. We ran the following experiment a couple of times so that we could swap the ‘outbound’ team with those watching the results in the control room. It went like this. Neil and Ken, who designed the tests, took to the street outside and mounted the flipchart-style test images onto a specially made 1.7m high stick (monopod, if you’re posh) to comply with the latest edition of their CCTV Operational Requirements document. A nearby camera was trained on the stick and zoomed so that it filled the monitor screen top to bottom, this being “100 per cent R”. From the numerous facial test targets available on the flipchart two were selected and displayed side by side. In the control room this was viewed live and the Runnymede operator was asked to note which two faces he identified whilst referring to an A4 sheet on his desk which showed all nine possible candidates. This selection process was repeated six times with different combinations of the available faces being shown on the flipchart. Returning to the control room, the outbound team then compared results with the operator’s notes and totalled a score with three points being awarded for each correctly identified face. With only one point awarded for selecting the correct ethnic group while getting the individual wrong, a figure can be arrived Ken MacLennan-Brown
Onlookers: the control room at Runnymede at as a measure of the system’s effectiveness in providing ‘identification’ quality images. It was interesting, but not entirely a surprise, to note that owing to image degradation there was more uncertainty in the identification process when the playback footage was used to test another viewer’s effectiveness. Motion, one of the main subjects raised in the open letter to HOSDB, was also tested by walking the test chart across the field of view. Again, the recorded footage showed that this reduced the clarity in the images too. I’m not certain who in the room mumbled “I told you so”! So, having had some hands-on experience of the new HOSDB testing method in just the sort of environment it is intended for, we reconvened around the table for tea and a long discussion. The following is not the minutes of the meeting but hopefully it summarizes the compiled thoughts of those who have circulated them in writing so far. All agreed that the facial tests are very simple to conduct. This should benefit their take-up, especially when user-instructions are developed further. The scoring system is simple, and some felt that the statistical approach to ‘pass/fail’ through simply totting up points needs further work to improve its rigour and in an attempt to avoid outcomes suffering luck-of-the-draw on the day of testing. Some people found identifying the faces easy, often speeding up as they became used to the nine possible faces. Conversely, some struggled. The latter revealed the presence of guesswork. In order to combat this a larger number of possible faces was proposed. Also, a time limit on making each decision found favour, e.g. 10 seconds. When discussing the availability of the testing kits the deliberate policy of ‘DIY’ came out strongly. With free downloads of the images files available and guidance to printers regarding quality, widespread and low-cost use are built-in by design. Indeed, this goes along with the philosophy of working to increase its widespread use. Marketing this new method will be a major challenge in itself and warrants another discussion. A very significant issue was raised in respect of ‘grading’ CCTV systems and testing their fitness for purpose. For example, does a ‘corner shop’ system need to meet the same standard of testing as a town centre system? This is a big discussion and we agreed to continue it another day. Also, do all cameras in a system need to be tested or only a representative sample of the key ones?
October 2009
38
Issue sponsor
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CCTVImage Motion testing as part of this new method was agreed to be very important. We recommended that this issue be included in the testing, especially vehicle number plates. The uptake of this new testing by manufacturers to show compliance from their equipment remains a moot point as a sector of the industry that’s never seemed too keen on the truth being found out is hardly likely to change its spots. However, we hope that the new tests can permit users to challenge their suppliers. Consequently, the meeting called for a greater lead from HOSDB. Importantly, a perceived lack of consultation by HOSDB with key industry opinions, such as those around the table, was Testing, testing, testing: strongly emphasized. It is a matter that remains of concern to these people that the National CCTV Strategy Project Board’s excludes such key industry practitioners and professional bodies. This was roundly condemned. Five hours after we arrived we drew the meeting to a close happy that all of us were a lot further forward and leaving with improvements in mind. The issues raised are the subjects of an ongoing email discussion. It’s an exciting development. With so many professional opinions
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Colin Greene at work involved on this major opportunity to improve our industry, it behooves all of us to offer positive contributions. Feel free to make yours too. • Talking Shop consultants are independent of the manufacturers and offer impartial advice. Their contact details can be found in the directory in the back of this magazine. Email the editor at tom. reeve@cctvimage.com for further assistance.
October 2009
39
| Industry News
CCTVImage
Industry News Meyertech to provide video management system for new Terminal 2 at Dublin Airport
CAMSAT Poland hits UK CCTV market
CAMSAT manufactures a wide range of analogue and digital audio and video wireless transmission systems for CCTV. Its products operate on 5.2GHz and 5.8GHz as frequency band 2.4GHz is too occupied by a lot of other equipment. Digital wireless transmission systems use OFDM modulation that makes the best possible video transmission. Those systems provide transmission in complete PAL – resolution 720×576(D1) with the transmission speed at 25 frames/sec. All Camsat’s products have CE certificates. The company has been the Polish CCTV market leader for years and after gaining recognition in some European countries (Spain, the Netherlands and Germany) the time has come to hit the UK’s CCTV market. Camsat Poland hopes that this move will encourage the UK’s CCTV providers and wholesalers to take full advantage of Camsat’s innovative technology. Tel. +48(0)523-873658 www.camsat-wireless.com
Meyertech, recognised for its ability to deliver intelligent CCTV centric integrated security solutions, has been awarded the contract to provide the Video Management System (VMS) for Dublin Airport’s new Terminal 2 by SITA, the appointed Systems Integrator. The new €395m terminal will have an integrated IT system which will allow every application to operate on a common network infrastructure including CCTV, digital recording, access control, alarms, BMS, telephony and passenger screening. Meyertech’s partners, ADT and Tyco, will be supplying the camera and recording technology. At the heart of the VMS is Meyertech’s Fusion 2-Core software which provides innovative management of the digital control rooms and integration of the Terminal’s security systems – all of which are digital from the edges of the network to its centre. Fusion 2 will be used to integrate CCTV and Security with Access Control, Building Management and Fire Alarm Systems. An integral function of the new terminal, which Meyertech is developing jointly with other parties and one which is unique in Europe, is the accommodation of a US Customs and Border Protection (CBP) facility providing preclearance in Ireland of passengers on flights to the United States of America. Terminal 2 will expand the airport’s capacity to over 30 million travellers a year and is expected to become operational by November 2010. Tel. +44(0)161-628 8406 www.meyertech.co.uk www.sita.aero
FLIR launches training courses
FLIR Systems is the world’s largest supplier of thermal imaging cameras that are being used for a variety of night vision applications. As a market-leading enterprise, we would like to share the product knowledge and expertise with our partners and other interested parties. Our training organization, the Infrared Training Center (ITC), is the world leader in the field of thermal imaging training. All of our instructors are themselves certified, and they contribute their experience in a wide range of thermal imaging fields to the seminars. Thermal imaging cameras are valuable instruments for night vision applications. FLIR thermal imaging systems are often integrated with other third-party security devices in security and surveillance applications. FLIR thermal imagers provide an important complement to ordinary daylight cameras in overall video security solutions. Radar, perimeter and ground sensors, CCTV cameras, thermal imaging cameras and other sensors need to be geo-referenced and interconnected in “slew to cue” configurations. To help distributors, endusers and system integrators to deploy Nexus, we are organising three day training courses. Tel. +31 765-794194 www.flir.com
TeleEye CCTV solution used for Tesco
Link distances extended with digital ‘Up-the-Coax’ interface
Tesco hypermarkets always face illegal acts, such as shoplifting. Thus, security problems have always been an important issue. A new Tesco with an area of over 45,000 sq. ft. in the city of Cashel, Ireland, has installed TeleEye CCTV system. Cashel Tesco deployed the award winning TeleEye RX360 Series video recording server. Powered by revolutionary Multi-stream Video Coding Technology SMAC-M, RX360 Series delivers excellent DVD quality recording and fast video transmission simultaneously. With built-in DVD writer and removable hard drive, RX360 Series is especially suitable for large-scale and long duration monitoring for Tesco. TeleEye professional 36X hi-resolution colour speed domes, DM889, are connected with TeleEye RX360 Series and installed at car park, main entrance / exit, cashier, etc. to provide excellent security service level. After installing TeleEye CCTV monitoring system, security operators can manage different sites effectively and efficiently. Tel. +44(0)1628-776061 www.TeleEye.com
Siemens and Cleartone provide ‘second generation’ ANPR
Until recently, most ‘up-the-coax’ interfaces have been analogue and, therefore, limited to transmission distances of around 1.3km; KBC’s digital interface allows the link to be extended to around 30km. A favourite with installers, ‘up-the-coax’ allows the coax cable itself to be used to transmit a telemetry signal rather than requiring an additional twisted-pair cable, so the interface is popular for retrofitting an existing fixed camera to include PTZ control. The interface makes use of the composite video signal’s vertical blanking period to send the control data to the camera. With an analogue system, that data needs to reach the far end before the next video frame can be sent. With KBC’s digital solution, the data signal can be buffered when it gets to the remote end, and injected back into the video during a later blanking period. This allows the link to be extended to its optical limits. Tel. +44(0)1223-257778 www.kbcnetworks.com
Mayflex wins two awards
Thames Valley Police is set to benefit from a new ally in the fight against crime – a unique second generation automatic number plate recognition (ANPR) system from Siemens. This is thanks to a new strategic partnership that Siemens has formed with Cleartone-Video to deliver end-to-end dynamic ANPR solutions. ANPR, which uses optical character recognition to read the licence plate on vehicles, has been used by police forces to monitor traffic activity for several years. Now, the security solutions team at Siemens is harnessing the developments in Cleartone’s Backoffice solutions, to deliver an integrated intelligent software solution that can search ANPR data based on an almost limitless combination of fields and values. The result is a powerful research and analytical tool which will allow the force to gather essential factual data, quickly, increasing prosecution rates. Tel. +44(0)1932-898500 www.siemens.co.uk/securitysolutions
Issue sponsor
Mayflex, the cabling infrastructure, networking and physical security solutions distributor, has been recognised by two of its key security suppliers at their recent partner conferences. The first award was presented to Martin Morris, Security Sales Manager for Mayflex by Mark Staples, UK Sales Manager, of GE Security at their Business Partner meeting held in Bruges, Belgium. This award acknowledged the growth of sales demonstrated by Mayflex throughout the first half of 2009. The Mayflex security sales team and marketing department have consistently worked hard to promote the GE product range to the customer base, via emails, mail shots, promotional campaigns and sales days. These activities have resulted in a significant increase in sales for this product set. The second accolade was presented at Mobotix’s annual partner conference. The award was presented to Mayflex by Mike Lewis, Business Development Manager for Mobotix, for being the UK’s partner of the year 2008/2009. Tel. +44 (0)121-326 7557 www.mayflex.com
October 2009
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Industry News Wireless CCTV Road Shows
From October 6 through to November 25, 2009, Wireless CCTV is conducting a series of Road Shows demonstrating its Queen’s Award-winning range of 3G Domes, such as the WCCTV Mini Dome, its heavy duty counterpart, and the latest HD Dome. Wireless CCTV will also showcase its new surveillance drones, body-worn solutions (overt and covert), analytics software, vehicle solutions and the latest 3G Nano covert surveillance unit. Pre-registration is compulsory if you wish to attend these exclusive events. Please start the registration process by visiting http://www.wcctv.co.uk/events and selecting the Road Show Registrations item. Tel. +44(0)1706-631166 www.wcctv.co.uk
Winsted ISO achievement
The new Siveillance™ SitelQ automated wide area surveillance technology transforms traditional security systems by allowing an entire site to be automatically monitored from a single screen. Typical Siveillance SiteIQ applications include airports, seaports, railways, oil, gas and electricity providers, water treatment facilities, industrial plants, town centres, universities and hospitals. Using intelligent policy zones and virtual barriers, Siveillance SiteIQ gathers and filters real-time data from camera and other sensor input, for example access control, intrusion and fire detection, GPS sensors and smart fences, and displays the results on a comprehensive digital map of the entire site. Security staff can see what is happening in each area of the site at any given time. The system can detect, track, and classify more than 50 simultaneous, but independent, objects per camera as sophisticated 3D analytics determine object attributes in absolute “real-world“ coordinates. Tel. +44(0)1932-898500 www.siemens.co.uk/securitysolutions
Mayflex, the cabling infrastructure, networking and physical security solutions distributor, has seen recent success in the first of a series of CCTV Over IP Networking courses. The free of charge course, held at the start of September, was open to Mayflex’s customer base and aimed to help those who understand analogue CCTV requirements but are yet to make the transition into the IP marketplace. The first course was a huge success, with 80 per cent of the feedback giving the day an overall rating of either excellent or very good; and the general comments stated that the day was very informative. Well over half the attendees said they would attend similar events in the future. Originally only two dates were planned for the course, but following phenomenal demand a further three dates needed to be added, and are now fully booked throughout the rest of 2009, allowing more of the Mayflex customer base to attend. Tel. +44(0)121-326 2782 www.mayflex.com
Multipix Imaging presents all the advantages of the H.264 compression format in a 16-input audio and video capture board
The Picolo V16 H.264, designed and manufactured by framegrabber experts Euresys, is an outstanding video capture board with audio capability and featuring advanced on-board simultaneous compression for 16 real-time video inputs. Featuring contrast, brightness and saturation controls, along with video presence/loss detection. The H.264 encoding has tremendous advantages that make it the best suited compression standard for security applications. It offers high image quality on top of low bit rate and low storage requirements. This new Picolo V16 H.264 is a single lane PCI Express board offering dual destination (compressed and raw streams) for each video input with independent configuration of both streams. The Picolo V16 offers standard and convenient DirectShow filters for Windows. Tel. +44(0)1730-233332 www.multipix.com
Meyertech has been awarded a new contract by Baydale Control Systems to supply its Fusion 2 software suite to Conwy County Borough Council, with the main emphasis being integration, flexibility and future-proofing the control room for further IP technology enhancements. The current analogue control room will be upgraded to receive new IP cameras plus existing analogue cameras and it will benefit from a new digital recording system – all controlled from Fusion 2. In addition, there will be incident logging with the option to attach video clips and still images plus a range of other management software to provide the operators a truly state-of-the art control system. Tel. +44 (0)161-628 8406 www.meyertech.co.uk
Siemens Siveillance – from a single screen
Winsted, the premier supplier of leading-edge control room furniture, today announced it has achieved the ISO 9001:2008 Quality Management System Certificate. The achievement of ISO 9001 certification continues Winsted’s acknowledged pedigree of supplying quality technical control room furniture. The award demonstrates Winsted’s commitment for quality management and provides a foundation for improvement, facilitating further enhancements to their customer service levels. Terry Shough, Winsted’s General Manager, commented: “ISO is something we have been determinedly working towards and complements procedures we have had in place for some-time.” He continues: “The companies’ flexibility in terms of design and installation options is Winsted’s formula for complete customer satisfaction and ISO will help to continue this ethos, as we continue to expand our customer driven business.” The prestigious ISO standards have come to be regarded as globally accepted norms for quality assurance being recognized in 159 countries around the world. Tel. +44(0)1905-770276 www.winsted.com
Huge success for Mayflex with IP courses
Conwy opt for Fusion2, Meyertech’s latest integrated security management software suite
Raytec ‘Lighting Amnesty’ – scrap and save
Raytec are launching a new ‘Lighting Amnesty’ campaign to alert both the public and private sector to the amounts of energy and money wastage from older style CCTV lighting. The new scrap-and-save scheme offers installers cash back to make the switch from wasteful CCTV lighting to new energy saving LED technology and helps end users to significantly reduce power consumption. Infra-Red and White-Light LED illuminators from Raytec deliver lower power consumption, provide longer life, lower running costs and zero maintenance, compared to older style lighting which is also extremely slow to start up. During the ‘Lighting Amnesty’ Raytec are offering free site surveys and energy reports detailing the annual CO2 and cost savings made by switching to low energy LED illuminators from Raytec. The Raytec Lighting Amnesty runs from 1st October to 31st January 2010 – UK only. Tel. +44(0)1670-520055 www.rayteccctv.com
Milestone hires regional manager
Milestone Systems, the open platform company in IP video management software, has hired security industry professional Stephen Jones as northern regional manager in the United Kingdom. The uptake of IP technology in the physical security sector is creating ever increasing demands for this company’s market-leading offerings in open platform IP video surveillance management software, traditionally referred to as CCTV in the UK. Stephen has been active working with large systems integrators to provide solution design expertise in these industry sectors: construction, defence, education, gaming, local government authorities and utilities. He is proficient in the implementation of a wide range of security and surveillance equipment and technologies including camera types and lenses, telemetry, matrices, video surveillance distribution, recording, management software and compression techniques, structured cable systems, fibre optics, wireless technologies, video analytics such as ANPR and facial recognition software, access control systems, and more. Tel. +45 88-300 330 www.milestonesys.com
October 2009
42
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EXPO 2010 14-15 April 2010 | National Hall, Olympia
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CCTVImage
| Directory
Directory of member companies Companies listed are members of the CCTV User Group. Membership indicates a company subscribes to the ideals of the CCTV User Group, and are committed to upholding the highest standards. Broadland Guarding Services Tel. +44(0)1603 484 884 Fax. + 44(0)1603 484 969 Email: info@broadlandguards.com Web: www.broadlandguards.com
802 Global Tel. +44(0)118 940 7240 Fax +44(0)118 981 1214 Email: sales@802global.com Web: www.802global.com
CCTV CONTROL ROOM MANAGEMENT: Broadland Guarding Services are a long established provider of CCTV Control Room Management and Monitoring Services carried out by vetted, trained, licensed and uniformed Personnel. Working in Partnership Towards a Secure Future.
802 Global are wireless products specialists delivering a full range of wireless CCTV solutions including backhaul links, re-deployable cameras and networked storage and control room systems. Working with CCTV integrators, we have an enviable track record of delivering wireless IP CCTV solutions resulting in significant cost and efficiency savings for public and private sector organisations.
Chris Lewis Fire & Security Tel. +44 (0)1865-389828 Fax +44 (0)1865-782400 Email: sales@clfs.co.uk Web: www.chrislewisfs.co.uk
Altron Communications Equipment Ltd Tel. 01269 831 431 Fax 01269 854 348 E-mail: comms@alton.co.uk Web: www.altron.co.uk Altron are the leading manufacturer of Poles, Towers, Columns and Bracketry for the CCTV industry. Backed by the very latest technology in design and manufacturing facilities Altron are ideally placed to meet all your camera mounting requirements.
Our CCTV design and installation experience spans single camera systems to full surveillance suites for university campuses and town centres. As an independent installer, we can advise on the most appropriate technology, legislative requirements, codes of practice and guidelines, as well as providing Level 2 CCTV operator training.
AMG Systems Ltd Tel. +44 (0)1767 600777 Fax +44 (0)1767 600077 Email: sales@amgsystems.com Web: www.amgsystems.com
Chroma Vision Ltd Tel: 01892-832112 Fax: 01892-836651 Email: sales@chroma-vision.co.uk Web: www.chroma-vision.co.uk
AMG is a leading provider of video and communication transmission solutions for CCTV surveillance operations in the Transportation and Security Sectors. The company is a global supplier, offering a full range of transmission technologies including fibre optic systems, unshielded twisted pair (UTP) links, multi-port Ethernet switches and both analogue and digital wireless products. AMG transmission solutions have been successfully implemented in many high profile projects worldwide.
Chroma Vision Limited provides design, installation and support packages upon all CCTV and control systems, using in-house labour. Our unique approach to Account Management allows us to provide a high level service without the high price tag.
COE Group Plc Tel. 0113 230 8800 Fax 0113 279 9229 E-mail: sales@coe.co.uk Web: www.coe.co.uk
Axis Communications Tel. +44 (0)1462 427 910 Fax. +44 (0)1462 427 911 Web. www.axis.com
Established for over 20 years, COE are industry experts in video surveillance, transmission and management. We offer a range of products and design services to suit any scope of projects. Featuring the highest quality fibre optic transmission range in the world, video servers, industry leading video analysis software and various management solutions, COE equipment is featured at some of the most high-profile, complex and security conscious sites in the world.
Axis is the global market leader in network video. We were first to bring the benefits of network video technology to professional video surveillance and remote monitoring applications, introducing the world’s first network camera in 1996. With more than two decades of experience in networking technologies, the largest installed base of network video products, as well as strong partnerships with leading players across all continents, Axis is the partner of choice in network video.
Cognetix Limited
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Tel. +44(0)8707-442994 Fax +44(0)8707-442995 Email: info@cognetix.co.uk Web: www.cognetix.co.uk A hands-on technical consultancy specialising in traffic enforcement and community safety systems. Cognetix offers a holistic approach including initial assessment, system design and specification, procurement (EU), Prince2 project management including business process management, contract administration and managed maintenance. Active in the CCTV User Group, Cognetix are informed of the latest developments and have an in-depth understanding of legislation.
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Bosch Security Systems Tel. +44 (0)1895-878 088 Fax +44 (0)1895-878 089 Web: www.boschsecurity.co.uk Email: uk.securitysystems@bosch. com
Make sure they can find you The CCTV Image directory is: the essential reference guide • outstanding value for money • a key tool for end-users, purchasers and consultants • just £425+VAT for a full year
Bosch Security Systems offers a complete line of CCTV products including videa cameras, autodomes, monitors, digital recorders and IP video systems.
Issue sponsor
* Offer open exclusively to CCTV User Group member companies
October 2009
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Directory
| CCTVImage DSSL Group Tel. +44(0)1268-590787
Computer Recognition Systems Ltd Tel. +44(0)118 979 2077 Fax. +44(0)118 977 4734 sales@crs-vision.com www.crs-vision.com
Web: www.dssl.co.uk Email: admin@cvssltd.co.uk Direct Surveillance Solutions Ltd (DSSL) formed in 1997 now incorporating CVSS Ltd. Both highly engineering oriented companies. The group has considerable expertise in wireless and hard wired CCTV solutions, access control and perimeter protection gained in public and private sectors delivering a variety of complimentary and integrated technologies.
CRS is the world’s leading supplier of automatic numberplate reading (ANPR) systems. We invented the technology in 1979. CRS now supplies ANPR systems for a wide range of applications including high security access control, free flow surveillance, car park management, speed measurement, journey time measurement, bus lane monitoring and traffic data collection.
ESSA Technology
CMG Consultancy For Independent Security Advice Tel. +44 (0)23 9225 9818 E-mail: cmg.consultancy@btconnect.com
Tel - 01752 848094 Fax - 01752 840780 Web - www.essa.co.uk Email - sales@essa.co.uk
Is sought by many for its impartial and financially independent advice on many aspects of security design, specification, project management and product evaluation. Core disciplines include: Digital and Analogue video, IP transmission, fibre, wireless, access control, sound systems, alarms, control rooms and mediation.
Essa is a leading supplier of touchscreen computer control and ANPR systems. We provide in-house software development specializing in high level integration projects for CCTV and ANPR systems.
Dallmeier electronic UK Tel. +44(0)117-303 9303 Fax +44(0)117-303 9302 Web: www.dallmeier-electronic.com
Genetec Tel. +44(0)1767-651554 Email: sales@genetec.com Web: www.genetec.com
Dallmeier is a leading developer and manufacturer of digital CCTV solutions with a complete offering that includes IP and analogue domes and cameras, digital video recorders and streamers, system management software, ANPR solutions and advanced image analysis systems. Dallmeier is highly regarded for its dedication to innovation, quality and customer service.
Genetec is a pioneer in the physical security and public safety industry and a global provider of world-class IP video surveillance, access control and license plate recognition (LPR) solutions. With sales offices and partnerships around the world, Genetec caters to markets such as transportation, education, retail, gaming, government and more.
DataCom Interactive Ltd Tel. +44(0)1325-243823 Fax +44(0)1325-359333 Web: www.datacominteractive.co.uk Email: info@datacominteractive.co.uk
Global MSC Security Tel. +44 (0)117 932 3394 Fax +44 (0)117 9328911 Email: derekm@globalmsc.net www.globalmsc.net Independent, multi-disciplined security and CCTV consultants delivering best value solutions. From conducting performance audits of cost/benefit of existing systems or costed feasability studies of potential schemes, through to the expertise in the design, specification and project management of CCTV, access control, transmission and the seamless integration of such systems in all environments.
We provide Security Industry Authority licence to practice training for CCTV operators and security guards plus other accredited courses. Visit our website or call us for details.
Gresham Wood Technical Furniture & Design Tel. 01279 813132 Fax 01279 814627 Email: sales@greshamwood.com Web: www.greshamwood.com
Dedicated Micros Ltd Tel. +44(0)845 600 9500 Web: www.dedicatedmicros.com Fax. +44(0)845 600 9504 Email: customerservices@dedicatedmicros.com Established for 20 years, Dedicated Micros is an international market leader in the field of specialist CCTV control equipment. The company is renowned for the design and manufacture of robust, dedicated, multiplex hardware designed to meet the demands of continuous 24-hour security surveillance.
Gresham Wood have over 30 years experience designing, manufacturing and installing CCTV security control rooms. We provide a free initial on-site survey for your project. This is then backed up by a full 2-D / 3-D design presentation detailing the control room layout inclusive of all ergonomic, H & S and DDA requirements.
Make sure they can find you
Guide Security Services Ltd Tel. +44 (0)845 058 0011 Fax +44 (0)845 058 0018 Email: info@guidesecurity.co.uk www.guidesecurity.co.uk
The CCTV Image directory is: the essential reference guide • outstanding value for money • a key tool for end-users, purchasers and consultants • just £425+VAT for a full year
Founded in 1996 on the principles of service excellence, Guide Security Services Ltd (GSS) are a leading integrated security and remote CCTV monitoring solutions provider. Using an amalgam of IT and security technologies, GSS specialise in the design, installation, maintenance and monitoring of hybrid and IP based security and video surveillance solutions within a range of end user market sectors.
* Offer open exclusively to CCTV User Group member companies
October 2009
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Issue sponsor
CCTVImage Instrom Ltd Tel: +44 (0)1908 210288 Fax: +44 (0)1908 210277 E-mail: enquiries@instrom.com Web: www.instrom.com Instrom are independent security consultants providing professional, impartial security advice and consultancy services. Instrom works with a wide range of organisations to help protect their people, property and profits. Core services include: • Risk assessments and security audits • Security system design • Project management • Documentation of systems and procedures.
| Directory Mark Mercer Electronics Limited Tel.+44(0)1422 832636 Fax.+44(0)1422 831016 Web: www.mercercctv.com Email: sales@markmercer.co.uk
Mark Mercer Electronics Limited Tel.+44(0)1422 832636 Fax.+44(0)1422 831016 Web: www.domes.co.uk Email: sales@markmercer.co.uk Mark Mercer Electronics Ltd is a privately owned British company specialising, since 1978, in the design and manufacture of surveillance domes, control systems and monitor housings. A variety of styles are available to suit many applications, including retail, commercial, industrial and city centre schemes.
Mark Mercer Electronics Ltd is a privately owned British company specialising, since 1978, in the design and manufacture of surveillance domes, control systems and monitor housings. A variety of styles are available to suit many applications, including retail, commercial, industrial and city centre schemes.
Intech Furniture Tel. +44(0)161-477 1919 Fax +44(0)161-480 7447 Email: info@intechfurniture.com Web: www.intechfurniture.com
Meyertech Ltd Tel. +44(0)161-628 8406 Fax +44(0)161-628 9811 Web: www.meyertech.co.uk Email: sales@meyertech.co.uk
Established in 1978, Intech specialise in the design, manufacture and installation of control room furniture. Intech can also completely transform control centres by offering a full fit-out package. With a bespoke design service, focusing on quality and customer service, Intech is the smarter solution for your control room.
Meyertech is the leading British manufacturer of Digital-IP, Hybrid and Analogue CCTV Command & Control Systems. Meyertech’s ZoneVu® Integrated Hardware and FUSION™ Management Software provide proven integrated security solutions to Public Space, Prison, Stadia & Events, Homeland Security, Emergency Service, Airports & Ports, and Transport Infrastructure markets.
MFD International Ltd Tel. +44(0)1794-516171 Fax +44(0)1794-524460 Web: www.mfdgroup.co.uk Email: mail@mfdgroup.co.uk
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Established in 1975, MFD provides independent security advice and multidisciplined technical expertise in CCTV surveillance schemes and control rooms, blast resistant structures and physical counter-terrorist measures. MFD has completed over 80 town/community CCTV schemes and offers electrical/electronic, civil/structural, architectural and mechanical services’ engineering expertise.
JVC Professional Europe Ltd
OpenView Tel. 0845 071 9110 Fax 0870-143 2289 Email: sales@openviewgroup.com Web: www. openviewgroup.com
Tel. +44(0)20-8208 6205 (sales office) Fax +44(0)20-8208 6260 Email: salesadmin@jvcpro.co.uk Web: www.jvcpro.co.uk JVC Professional Europe Ltd is a wholly owned subsidiary of Victor Company of Japan, one of the world’s leading manufacturers and suppliers of a wide range of sophisticated high quality professional broadcast, recording, playback and presentation equipment, along with computer imaging, internet communications, data storage solutions and CCTV.
Operating throughout mainland UK, OpenView Group is a leading system Integrator of convergent technology solutions. We specialise in designing, installing and maintaining CCTV and integrated command and control centres. CONVERGENT TECHNOLOGY SOLUTIONS
Lambert & Associates Tel. +44 (0)1276 38709 Fax +44 (0) 870 762 3119 Email: cctv@lambert-associates.co.uk Web: www.lambert-associates.co.uk
Panasonic System Solutions Europe Web: www.pss.panasonic.eu Email: system.solutions@eu.panasonic.com Panasonic manufactures a wide range of CCTV products including static and dome cameras, digital recording and matrix systems, iris recognition access control cameras as well as a vast array of IP network equipment. The range extends to provide a full system or solution, with pre and post-sales support starting from the initial specification all the way through to commissioning and maintaining the system.
Providing versatile and impartial technical and commercial expertise for CCTV and security facilities. As dyed-in-the-wool ‘techies’ we specialize in seeing through the industry’s smoke & mirrors on your behalf. Designs, specifications, project management, testing, commissioning, faults, expert reports and training. We’re ‘geeks’ who speak your language too.
Mayflex
Raytec Tel. +44(0)1670-520055 Fax +44 (0)1670-819760 Email: sales@rayteccctv.com www.rayteccctv.com
Tel: +44 (0) 121 326 7557 Fax: +44 (0) 121 326 1537 Web: www.mayflex.com Email: sales@mayflex.com Mayflex has become a leading distributor of cabling infrastructure, networking and physical security products. We distribute products from leading suppliers such as Mobotix, Panasonic, Bosch, Lilin, Overland and Milestone. Our product range is supported by a focused internal and external sales team. Through dedication to service, providing a comprehensive and complementary product range, Mayflex is committed to becoming the installer’s partner of choice.
Issue sponsor
RAYTEC are leaders in CCTV lighting technologies and provide a complete range of Infra-Red and Hybrid-Illuminators for CCTV professionals. Technologies include RAYMAX Infra-Red and RAYLUX White-Light LED products plus specialist lighting products including Voyager 2 advanced number plate capture cameras.
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Directory
| CCTVImage
BT Redcare Tel. +44(0)800-673221 Web: www.redcare.bt.com Email: redcare@bt.com
Samsung Techwin Tel. +44 (0)1932 455309 Fax. +44(0)1932 455325 Email: STEsecurity@samsung.com Web: www.samsungcctv.co.uk Samsung Techwin is a full professional security solutions provider with a product portfolio to satisfy a broad range of applications. All products are backed by a full three-year warranty and Samsung Techwin’s leading support services; which include free system design, free-phone technical support and local service centres.
We are a leading global supplier of a range of high quality end to end solutions – delivering CCTV transmission, video storage, cameras, telemetry, network, access control, fire and intruder alarm monitoring and other bespoke applications.
Redvers Hocken Associates
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Tel. +44(0)121-777 2474 Web www.rha-security.com Email email@rha-security.com
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Consultants for Security and Electronic Systems. Totally independent of all product suppliers and installers. Feasibility Studies, Audits, Surveys, Designs, Project Management and Commissioning, CCTV, Communications, Alarms, Control Room Design, Security Evaluation.
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Remploy Tel. +44(0)845-1460502 Fax +44(0)1246-453881 Web: www.remploycctv.co.uk Email: cctvsales@remploy.co.uk
Sony United Kingdom Tel. +44(0)870 60 60 456 Fax +44(0)1932-817011 Email: SUKLeadsPlus@eu.sony.com Web: www.sonybiz.net/nvm Sony IPELA Network Video Monitoring solutions offer intelligent, costeffective flexibility in a variety of applications across the Government, education, retail and leisure sectors. Sony provide a host of IP network and analogue products to track customer movements and behaviours as well as securing their safety in any given environment.
Remploy CCTV can deliver for you a full package of both outsourced control room management and provide trained licensed relief staff with emphasis on people management and the quality of staff whilst helping you meet your employment diversity targets.
Stryker Communications Ltd Tel. 08707-705811 Email : info@stryker.uk.com Web : www.stryker.uk.com Stryker design and supply wireless solutions and specialised equipment for security and surveillance operations. IRIS (Intelligent Remote Information System) is a range of purpose-designed wireless surveillance equipment configurable to operate on analogue, COFDM digital, WiFi, wireless IP and 3G/GPRS wireless communications. The range includes solutions for infrastructure-based, redeployable and unattended CCTV surveillance operations.
OFFICIAL PUBLICATION OF THE C CTV USER GROUP
Products & Services Directory ATTENTION CCTV USER GROUP MEMBER COMPANIES (members only) You can upgrade your entry in the Directory of Member Companies for as little as £425 + VAT. That covers six issues and includes your telephone, fax, website and e-mail address plus 25 words of text.
Synectics Security Networks Tel. +44(0)114-255 2509 Email: sales@synx.com Web: www.synx.com Synectics’ unrivalled range of Security Industry award-winning CCTV products includes: SynergyPro touch-screen control system, e100 & e800 encoders, real-time range of Modular Digital Recording Systems – incorporating ‘Time-lapse Later’, video matrix switchers, ‘PRIVacy’ electronic scene masking, product integration interfaces, VDA’s and range of system peripherals.
Contact us for further information: Call Jack Lunn or Nick Sutton – Tel. 01543-250456 or e-mail Jack.Lunn@securitymediapublishing.com Yes, please include us in the directory (6 issues) at a cost of £425 + VAT.
Company Telephone Fax E-mail Web
Tecton Ltd Tel. +44 2380 695858 Fax +44 2380 695702 Web: www.tecton.co.uk Email: saleslocalweb@tecton.co.uk
____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________
Tecton are British manufactures and designers of CCTV equipment, established for 21 years. Our video multiplexers are in the majority of town centres. Our new Digital Video recorders record video in a straightforward and reliable way. Image quality is better than SVHS. Systems are built up using one unit, or a thousand.
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Issue sponsor
CCTVImage TVS CCTV Ltd Tel. +44 (0) 870-919 4880 Email: sales@tvs-cctv.com Web: www.tvs-cctv.com
| Directory Index of member companies
w w w. t v s - c c t v. c o m
TVS CCTV Ltd specialise in the manufacture and serial numbering of specialist CCTV CDR and DVD discs and VHS tapes, suitable for evidence capture and evidence presentation to the relevant authorities from digital CCTV systems. TVS also supply a range of associated CCTV products suitable all systems.
Tyco Fire & Integrated Solutions – Traffic & Transportation Tel. +44(0)1954-784000 | Fax +44(0)1954-784010 Email: info.tisuk@tycoint.com www.tycotraffic.com Fire & Integrated Solutions - Traffic & Transportation, is a leading integrator in digital & analogue CCTV surveillance systems for motorways, tunnels, UTC and city centres. We specialize in control systems, UTMC, wireless CCTV, (including 3G/GSM rapid deployment units), bus lane enforcement, road user charging, Incident detection and ANPR technologies.
AUTOMATED SURVEILLANCE & RECOGNITION Computer Recognition Systems +44(0)118-979 2077
Tyco Fire & Integrated Solutions (UK) Limited tycotraffic.com Appian Technology Ltd +44 (0) 1628 554 750 CitySync Ltd +44(0)1707-275169 Clearview Communications Ltd +44(0)1245-214104 Ipsotek Ltd 020-8971 8300 Mobile CCTV Ltd silvercontrol.com Scyron Ltd scyron.co.uk
CCTV - GENERAL AMG Systems Ltd amgsystems.co.uk
Axis Communications (UK) Limited
Video Domain Technologies (UK) Tel. +44(0)870-330 0166 Fax +44(0)870-330 0167 Email: sales_uk@vdomain.com Web: www.vdomain.com
axis.com
Chroma Vision Ltd chroma-vision.co.uk
DSSL Group
Video Domain is a manufacturer and importer of a wide range of economically priced, Hi resolution and quality CCTV cameras and DVRs. We also specialise in covert video surveillance solutions and Video Alarm Transmission. We are a leading security supplier to the Police, Government and major retail chains.
cvssltd.co.uk
Genetec
genetec.com
Intrepid Security Solutions Ltd intrepidsecurity.com
IVS CCTV
ivscctv.co.uk
Mayflex
mayflex.com
Winsted Ltd Tel. +44(0)1905-770276 Fax +44(0)1905-779791 Email: info@winsted.com Web: www.winsted.com
Teleeye Europe Ltd
Control room and IP furniture specialist Winsted offers a comprehensive and cost-effective range of consoles, equipment racks, monitor walls and tape storage solutions, with a free 10-year guarantee. Modular consoles allow easy changes and expansion; design services include computerised drawings, colour renderings and 3-dimensional ‘walk through’ animations.
Wireless CCTV Tel. +44 (0)1706 631166 Fax +44 (0)1706 631122 Email: sales@wcctv.com Web: www.wcctv.co.uk Wireless CCTV Ltd is an international, market-leading innovator in overt, covert and body-worn mobile surveillance solutions, and has been presented with a Queen’s Award for Enterprise: Innovation 2009. The company’s client base incorporates 350 UK Local Authorities, over 35 UK Police forces, the Highways Agency and leading construction industry companies.
Make sure they can find you
teleeye.com 2020 Vision Systems Ltd 2020cctv.com CCTV Services Ltd cctvservicesltd.com Controlware Communications controlware.com Croma Shawley shawley.com Data-Storage/Fortuna Power Systems Ltd data-storage.co.uk David Williamson Training & Consultancy Services 02891-275930 Easynet +44(0)20-7032 5200 Ecl-ips ecl-ips.com Eclipse Research Ltd 020-7704-2889 EDS 020-7569 4649 Emerson Management Services Ltd emerson.co.uk Envisage Technology Limited envisagetechnology.com Ernitec UK ernitec.com Evolution (Electronic Security Systems) Ltd 01494-539881 Metham Aviation Design (MAD) madcctv.com
The CCTV Image directory is: the essential reference guide • outstanding value for money • a key tool for end-users, purchasers and consultants • just £425+VAT for a full year
CCTV - MOBILE Stryker Communications Ltd stryker.uk.com
Wireless CCTV (WCCTV)
wcctv.com Fluidmesh Networks fluidmesh.com High Mast Video highmastvideo.com MEL Secure Systems melsecuresystems.com Mobile CCTV Ltd silvercontrol.com
CCTV CAMERAS Bosch Security Systems bosch.co.uk
CBC EUROPE Ltd cbcuk.com
Conway Security Products conway-cctv.co.uk
Dallmeier Electronic UK
dallmeier-electronic.com
Mark Mercer Electronics
+44(0)1422-832636
Panasonic UK Ltd panasonic.co.uk/cctv
Video Domain
+44(0)870-330 0166 Ecl-ips ecl-ips.com Forward Vision CCTV fvcctv.co.uk JVC Professional Europe Ltd jvcproeurope.com Pelco UK pelco.com
CCTV CONTROL HARDWARE Bosch Security Systems bosch.co.uk
Conway Security Products conway-cctv.co.uk
Gresham Wood Technical Furniture & Design Ltd greshamwood.com
Intech Furniture intechfurniture.com
Meyertech Ltd meyertech.co.uk
Thinking Space Systems Ltd
thinking-space.com
Winsted
winsted.com COE Ltd coe.co.uk
CCTV CONTROL HARDWARE Metham Aviation Design (MAD) madcctv.com Telindus Ltd telindus.co.uk Videotec UK videotec.com
CCTV CONTROL SOFTWARE Essa Technology essa.co.uk
Genetec
genetec.com
Meyertech Ltd meyertech.co.uk
Synectic Systems Group
synx.com Bold Communications Ltd boldcommunications.co.uk CNL (Computer Network Ltd) cnluk.com Controlware Communications controlware.com i-Comply i-comply.co.uk Indigo Vision +44(0)131-475 7200 Scyron Ltd scyron.co.uk Traffic Support Ltd trafficsupport.co.uk Visimetrics visimetrics.com
CCTV LENSES CBC EUROPE Ltd cbcuk.com Pentax pentax.co.uk
CCTV SYSTEMS - SUPPLY, INSTALL, MAINTAIN Cartel Security Systems Plc openviewgroup.com
Chroma Vision Ltd chroma-vision.co.uk
DSSL Group cvssltd.co.uk
Guide Security Services (GSS)
guidesecurity.co.uk
Intrepid Security Solutions Ltd intrepidsecurity.com
Tyco Fire & Integrated Solutions (UK) Limited tycotraffic.com Access Communication Services Ltd +44(0)1474-834834 Atec Security atec-security.co.uk Automated Systems Services +44(0)1489-550120 CCTV Services Ltd cctvservicesltd.com Central Security Systems Ltd centralsecuritysystems. co.uk Clearview Communications Ltd +44(0)1245-214104 Ecl-ips ecl-ips.com
Cont’d next page COMPANIES HIGHLIGHTED IN RED ARE FEATURED ON PREVIOUS PAGES
* Offer open exclusively to CCTV User Group member companies
Issue sponsor
CCTV - GENERAL Perpetuity Research and Consultancy International perpetuitygroup.com Teleste UK Ltd teleste.com Tellemachus Ltd tellemachus.co.uk Verint Video Solutions Ltd verint.com Videotec UK videotec.com Wavesight wavesight.com
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Directory
| CCTVImage
Directory of member companies CCTV SYSTEMS - SUPPLY, INSTALL, MAINTAIN IC2 CCTV & Security Specialists UK Ltd ic2cctv.com IQ Security Ltd iqsecurity.co.uk Johnson Controls Ltd +44(0)2392-564434 Link CCTV Systems linkcctv.co.uk Onwatch Plc onwatch.com Quadrant Security Group qsg.co.uk SWORD Services Ltd swordservices.com Technology Solutions tecsolutions.co.uk Tellemachus Ltd tellemachus.co.uk Touchstone Electronics Ltd t-e-l.co.uk
CCTV TRAINING CCTV Training.Com
COMPLETE SOLUTIONS co.uk CCTV Services Ltd cctvservicesltd.com CNL (Computer Network Ltd) cnluk.com Honeywell Video Systems UK sue.howes@honeywell. com IQ Security Ltd iqsecurity.co.uk
CONFERENCES Global MSC Security www.globalmsc.net
CONSULTANTS Chris Lewis Fire & Security chrislewisfs.co.uk
CMG Consultancy +44 78 9403 5832
Cognetix Ltd cognetix.co.uk
Global MSC Security
cctvtraining.com
www.globalmsc.net
DataCom Interactive Ltd
Instrom Security Consultants
+44(0)1325-243823
instrom.com
Remploy Limited
MFD International mfdinternational.co.uk
Tavcom Training
Redvers Hocken Associates
remploy.co.uk
tavcom.com David Williamson Training & Consultancy Services 02891-275930 Mercury Security Training Services +44(0)1562-881015 Optimum Security Services Ltd optimum.me.uk Perpetuity Research and Consultancy International perpetuitygroup.com
COMMUNICATIONS & HELP POINTS Complus Teltronic complusteltronic.co.uk Ogier Electronics Ltd ogierelectronics.com Transend (UK) Ltd transenduk.com
COMPLETE SOLUTIONS Cognetix Ltd cognetix.co.uk
GE Security UK Ltd +44(0)8707-773048
GE-Interlogix UK Ltd geindustrial.com
Guide Security Services (GSS)
guidesecurity.co.uk
Panasonic UK Ltd panasonic.co.uk/cctv
Samsung Techwin samsung.com
Siemens Building Technologies
+44(0)1784-412698 2020 Vision Systems Ltd 2020cctv.com Active CCTV & Security Ltd cctvactive.co.uk Alpha ESS Ltd +44(0)191-2732233 Bold Communications Ltd boldcommunications.
rha-security.com Advanced Security Partners Ltd asp-limited.com Alpha ESS Ltd +44(0)191-2732233 Association of Security Consultants securityconsultants.org.uk Atkins Telecoms atkinsglobal.com Be Prepared +44(0)1225-448912 Capita Symonds 07824-362577 CCD Design & Ergonomics Ltd ccd.org.uk Cogent Security Solutions Ltd +44(0)1527-595516 Comfort Zone comfortzone-cctv.co.uk Control Risks Group control-risks.com David Williamson Training & Consultancy Services 02891-275930 Davington Centre for Community community-solutions. co.uk DFT Associates 0208 304 6650 Dimension Productions Ltd dimension-productions. co.uk Easynet +44(0)20-7032 5200 Eclipse Research Ltd 020-7704-2889 IBI Group +44(0)20-7017 1869 Independent Communication Solutions icsfibreoptics.com Jadestream Consulting jadestream.co.uk
CONSULTANTS JMT Systems jmtsystems.com Lambert & Associates lambert-associates.co.uk Martin Cole Consultancy Services 07974 570 313 Mason Communications +44(0)161-877 7808 Mercury Security Training Services +44(0)1562-881015 Morse Security Consultants +44(0)1283-537131 NSG Security Consultants nsgsecurity.co.uk Optimum Security Services Ltd optimum.me.uk P.C.D Consulting Limited 07809 613 887 Perpetuity Research and Consultancy International perpetuitygroup.com SGW Associates sgwassociates.co.uk The Lyndhurst Consultancy cctvwithtlc.co.uk Threefold Project Management threefold.ie Tricker Consultants Ltd 01189 694 441
CONTRACT STAFF Broadland Guarding Services Ltd broadlandguards.com
Remploy Limited
remploy.co.uk Charter Security plc charter-security.co.uk Chubb Security +44(0)1933-671000 Legion Group Plc legiongroup.co.uk Profile Security Services profilesecurity.co.uk The Corps Monitoring Centre the-corps.co.uk
CONTROL ROOM FURNITURE Gresham Wood Technical Furniture & Design Ltd greshamwood.com
Intech Furniture intechfurniture.com
Thinking Space Systems Ltd
thinking-space.com
Winsted
winsted.com CCD Design & Ergonomics Ltd ccd.org.uk TVS CCTV Ltd tvs-cctv.com
CONTROL ROOM MANAGEMENT SYSTEMS Essa Technology essa.co.uk
Meyertech Ltd
CONTROL ROOM MANAGEMENT SYSTEMS Bold Communications Ltd boldcommunications. co.uk CCD Design & Ergonomics Ltd ccd.org.uk CNL (Computer Network Ltd) cnluk.com Complus Teltronic complusteltronic.co.uk Electrosonic UK +44(0)1322-222211 i-Comply i-comply.co.uk
DIGITAL & NETWORK VIDEO RECORDING Bosch Security Systems bosch.co.uk
BT Redcare vision bt.com
CBC EUROPE Ltd cbcuk.com
Dallmeier Electronic UK
dallmeier-electronic.com
DISPLAY HARDWARE & SYSTEMS Barco Ltd barco.com
Winsted
winsted.com Electrosonic UK +44(0)1322-222211 JVC Professional Europe Ltd jvcproeurope.com
DISTRIBUTORS Transend (UK) Ltd transenduk.com
IMAGE ANALYSIS Intrepid Security Solutions Ltd intrepidsecurity.com Dectel Security Ltd dectel.co.uk
LIGHTING & IR ILLUMINATION Raytec Ltd
rayteccctv.com David Webster Limited dwlimited.co.uk Derwent Systems +44(0)1670-730187
Mayflex
MANUFACTURERS Conway Security Products
Panasonic UK Ltd
GE Security UK Ltd
SANYO Europe Ltd
GE-Interlogix UK Ltd
Dedicated Micros dedicatedmicros.com mayflex.com panasonic.co.uk/cctv +44(0)1923-477222
Siemens Building Technologies +44(0)1784-412698
Synectic Systems Group synx.com
Tecton
tecton.co.uk
Tyco Fire & Integrated Solutions (UK) Limited tycotraffic.com
Video Domain
+44(0)870-330 0166 802 Global 802global.com ADPRO (Vision Systems) vesda.com COE Ltd coe.co.uk IC2 CCTV & Security Specialists UK Ltd ic2cctv.com Indigo Vision +44(0)131-475 7200 JVC Professional Europe Ltd jvcproeurope.com Pelco UK pelco.com SigmaFAST sigmagroup.org SWORD Services Ltd swordservices.com TAC UK Limited uk.tac.com Vigilant Technology UK vglnt.co.uk Visimetrics visimetrics.com Visioprime +44(0)1256-378215
meyertech.co.uk
conway-cctv.co.uk
+44(0)8707-773048 geindustrial.com
Gresham Wood Technical Furniture & Design Ltd greshamwood.com
Intech Furniture intechfurniture.com
Mark Mercer Electronics
+44(0)1422-832636
Siemens Building Technologies
MONITORING SERVICES Sefton Security Services +44(0)1519-344747 The Corps Monitoring Centre the-corps.co.uk
POLES & CAMERA SUPPORTS Altron Communications
+44(0)1269-831431 High Mast Video highmastvideo.com WEC Camera Mounting Solutions wec.uk.net
REDEPLOYABLE CAMERAS DSSL Group cvssltd.co.uk
Genetec
genetec.com
Stryker Communications Ltd stryker.uk.com
Wireless CCTV (WCCTV)
wcctv.com 802 Global 802global.com CitySync Ltd +44(0)1707-275169 Clearview Communications Ltd +44(0)1245-214104 i-Comply i-comply.co.uk Mobile CCTV Ltd silvercontrol.com Persides Ltd persides.com
REGULATORY COMPLIANCE Mercury Security Training Services +44(0)1562-881015
Synectic Systems Group
VIDEO TRANSMISSION BT Redcare vision
Thinking Space Systems Ltd
Dallmeier Electronic UK
+44(0)1784-412698 synx.com
thinking-space.com Derwent Systems +44(0)1670-730187 Dimension Productions Ltd dimension-productions. co.uk Honeywell Video Systems UK sue.howes@honeywell. com Metham Aviation Design (MAD) madcctv.com Optex (Europe) Ltd optex-europe.com Vicon Industries vicon-cctv.com Visimetrics visimetrics.com
MONITORING SERVICES Guide Security Services (GSS)
guidesecurity.co.uk Charter Security plc charter-security.co.uk
bt.com
dallmeier-electronic.com
Mayflex
mayflex.com
Stryker Communications Ltd stryker.uk.com
Video Domain
+44(0)870-330 0166
Wireless CCTV (WCCTV)
wcctv.com 802 Global 802global.com BEWnet Communications Ltd +44(0)1293-873235 COE Ltd coe.co.uk Croma Shawley shawley.com Electrosonic UK +44(0)1322-222211 Indigo Vision +44(0)131-475 7200 MLL Telecom Ltd mlltelecom.com
COMPANIES HIGHLIGHTED IN RED ARE FEATURED ON PREVIOUS PAGES October 2009
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