LivKey by Sekisui House - Exclusive On-site Property Management Services

Congratulations on the purchase of your Sekisui House apartment.

The shape of superior property management

LivKey are on-site property managers for communities developed by Sekisui House and other neighbouring masterplanned communities.

LivKey have selected a dedicated on-site team of management professionals whose values strongly align with those of Sekisui House. We understand your property better than anyone else, and you can be certain any queries or issues will be taken care of promptly and professionally. Plus, we’re meticulous when it comes to handling the complex processes and regulations involved in investment properties from selecting a tenant to efficient rent collection.

We look forward to getting to know you!

You are in safe hands

Benefits of LivKey on-site property management

LivKey is a natural extension of Sekisui House with shared philosophy’s and values.

Making home the happiest place in the world.

Founded in 1960, Sekisui House is one of the world’s largest homebuilders and an international diversified developer, with cumulative sales of nearly 2.5 million properties. In Australia, the company is firmly established as a leading residential property developer and home builder, with an accomplished track record in delivering masterplanned communities.

In 2019, Sekisui House celebrated its ten-year anniversary in Australia, while also marking the milestone of delivering over 10,000 properties to Australian families. Including future pipeline, Sekisui House Australia’s total projects are valued at over A$18.5 billion.

Sekisui House understands the importance of community and focuses on customer care as a key brand attribute. They are driven to create homes and communities that improve with time and last for generations.

EARLY ACCESS

Early access to your residence to maximise rental occupancy. Only the Developer has access to residences prior to settlement.

CAREFUL TENANT SELECTION

Careful selection of proposed tenants to ensure your investment is cared for and maintained to high standards.

24/7 ON-SITE MANAGEMENT

Our staff are on-site 7 days for inspections and enquiries and on call 24/7 to manage unexpected emergencies.

PARTNERSHIP

A genuine partnership and shared philosophy in the management of your investment property to ensure it improves with time and lasts for generations.

PRE-QUALIFIED TENANTS

We have a current waiting list of prequalified tenants for your consideration.

Owners and residents will benefit from the attention to detail that is accustomed to Sekisui House

The LivKey Property Management Process

All applications will be presented to you and we’ll give you our recommendation on each applicant

1. 4. 2. 5. 3. 6.

REFERENCE CHECK

This includes confirming past and current employment and tenancy database checks to ensure they are suitable applicants. All applications will be presented to you and we will give you our recommendation on each applicant.

LEGAL DOCUMENTS

Real Estate Institute of NSW have access to the latest documents required for tenancy. This includes the Residential Tenancy Agreement and the Ingoing Condition Report. We also ensure any special conditions that Fair Trading require the landlord to provide the tenant are provided on time and accurately.

REGULAR ROUTINE INSPECTIONS

At the commencement of the tenancy, we will provide the tenant a detailed Ingoing Condition Report with multiple photos of the apartment. We will then conduct an inspection of the property 3 months after the tenant has moved in followed by a 6 monthly inspection or as requested.

RENT COLLECTION & ARREARS

We have a stringent policy and take a more pro-active approach for payment of rent. We direct debit payments from the tenants account and process it once it has been cleared. Our tenants appreciate that we manage this as it is one less thing for them to manage.

TRIBUNAL

Should incidents arise that is beyond our control you may require the matter to be enforced and remedies taken through NSW Civil and Administrative Tribunal. You can be assured our team is fully equipped and experienced to deal with the toughest and most delicate situations.

MONTHLY ACCOUNTING

We will provide you an easy to read statement at the end of month, noting all income and any expenses we can manage on your behalf. We will also provide you a detailed End of Financial Year Statement summarising your yearly transactions, this report is designed so your accountant can easily prepare any tax documents you may require.

Our list of LivKey services Meet your LivKey team

DIANE NABHAN PRINCIPAL, SENIOR PROPERTY MANAGER

For over 25 years, Diane has helped people find their dream home and settle into a happy life. Drawing on her extensive experience in the property sector, she’s renowned for exceeding the expectations of both home-owners and residents. And with a proven track record, having cultivated developments of 150 residents into communities of over 3000 – you can trust Diane is serious about her responsibility to ensure the best possible return. Working with integrity is Diane’s top priority.

• Communicate with owners and tenants

• Source all landlord and tenant forms adhering to Fair Trading and Residential Tenancy Act Regulations

• Advertising your apartment for lease

• Introduction and qualification of potential tenants

• Managing Trust Account in accordance with Fair Trading regulations

• Handling of Rental bonds

• Management of arrears

• Issue tenancy breaches where necessary

• Attendance at NCAT if required

• Regular property inspections

• Production of ingoing and outgoing condition reports

• Monitoring adherence to by-laws as set out by the Body Corporate

• Management of maintenance and liaison with the building manager and developer as necessary

• Ensure all areas of the apartment are compliant with the latest regulations

• Liaison with property owners and Body Corporate committees

• Maximising rental revenues

She’s honest, professional and responsive, and her deep understanding of sales and property management is backed by a commitment to keeping up-to-date with market conditions and trends. Driven by a desire to get to know people on a personal level – and to always deliver on her promises – Diane embodies the LivKey difference.

ANTOINETTE

BOUDAHER PROPERTY MANAGER

Antoinette is a highly experienced and licensed real estate agent with an impressive track record spanning over 25 years in the Property Sector. Throughout her extensive career, she has demonstrated her exceptional customer service skills and meticulous attention to detail. Antoinette has held diverse and challenging roles in the industry, including Business Development Management, Trust Accounting, and Residential Property Management.

Her unwavering commitment to honesty, loyalty, and hard work has earned her a reputation for being a dedicated professional. Antoinette is well-regarded for her ability to prioritise the needs of her clients and provide them with tailored solutions that meet their requirements. She takes great pride in her work and consistently delivers outstanding results.

When it comes to handling properties like yours, our highly- skilled LivKey team make every aspect of the process simple and stressfree for everyone involved

Our on-site LivKey team are responsible for all aspects of managing your apartment, including:

Other Sekisui House Opportunities

If you are seeking to increase your investment portfolio, you may consider some of our existing or up-and-coming development opportunities

Since Sekisui House arrived in Australia in 2009, we’ve become synonymous with intelligent, high quality home and community design across New South Wales and Queensland.

Our commitment to excellence traverses everything we do, from the integration of Smart Universal Design principles and philosophies, to creating sustainable and authentic living environments.

West Village West End, QLD

Brisbane’s newest global neighbourhood

Melrose Park

The Orchards Norwest, NSW

Where life blooms in the heart of Norwest

1800 950 582

livkey.com.au

Disclaimer: The information, images and diagrams contained in this booklet (called in this disclaimer “Information”) do not in any way constitute part of a contract or an offer capable of acceptance. The information is subject to change without notice. The vendors, their associated and agents make no representations, warranties, promises or otherwise as to the accuracy, reliability, currency or completeness of the information or that the images depicted in this document are fully, completely or entirely representative of LivKey and associated projects, Sanctuary, The Orchards and Melrose Park North whether in whole or in part, once completed. Prospective purchasers should satisfy themselves as to the accuracy, reliability, currently or completeness of the information by inspection or otherwise, and where necessary set independent advice. (As at May 2023).

LivKey™ is a trade mark of Sekisui House Australia Pty Limited