Cruise TÓRSHAVN
FAROE ISLANDS
2 / Welcome to port of T贸rshavn
Greetings from the Harbour Master A new season is approaching and once again the harbour will be buzzing with life. Busy harbour workers mooring ships, enthusiastic tour operators ordering bus drivers around, and cruise ships filled with eager guests, waiting to come ashore. Moments like these, when everything comes together, drive us to do our very best every time a new ship—whether small or large—enters the harbour. This past season, we asked every cruise ship entering Tórshavn to evaluate the services provided by us. The result shows that we are doing quite a good job. We will continue to do our utmost to service you in such a way that your guests will be pleased.
Welcome to Tórshavn.
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The Natural Choice
One of the world’s smallest capitals, Tórshavn is the gateway to the unique and unspoilt Faroe Islands. Tórshavn’s central location on the islands allows for easy access to even the most remote areas. In fact, Tórshavn is the access point to a network of 17 inhabited islands covering 1,399 sq km and edged by a bewilderingly rugged 1,100 km of coastline. With its key location, northwest of Scotland and more or less midway between Norway and Iceland, Tórshavn is a fascinating and welcoming destination perfectly placed to be a ’must see’ port of call on any North Atlantic and transatlantic itinerary. Each year the port hosts upwards of 50 cruise calls with more than 45,000 passengers and crew. Tórshavn is home to approximately 20,000 of the Faroe Islands’ 48,000 inhabitants, who also share the islands with some 75,000 sheep! The picturesque city is a political and cultural centre, which, more than 1,100 years ago, served as a meeting place and Thing site for ancient Vikings. What this community lacks in size, it more than makes up for in terms of character and charm. From the moment visitors glimpse the traditional grass roof houses, painted in an array of vibrant colours, they know they 4 / Welcome to port of Tórshavn
are in for a unique experience. Upon docking, passengers are within walking distance of the city centre. Tórshavn is a very safe destination, and is perfect for walks and for enjoying the unique atmosphere where tradition blends with internationally acclaimed, avant-garde art and design. When you enter our harbour, you will be met by experienced local shipping agents, who handle all relevant matters in a professional way. The Port of Tórshavn is the only Faroese port to be manned 24/7 throughout the year and has yet to experience a closedown due to bad weather.
Marina
Marina
-5.0-
0-
-5.
Ro-Ro Ferry Ramp
-8.12-8
-8.398-1
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-8.3
West Harbour 8-19 .1-8
East Harbour
100 m
-87-8.3-
-9.8-
Ro-Ro Ramp
-9.608-
-60-9.3-
-42
0
-53-4.8-
Ice Facility
-7.958-
-1 -7. 050-1 -6. 102-
Ro-Ro Ramp
-3 -9. 108-2 -8. 168-
Slip
0-13 .0-8
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-5.0
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Although Tórshavn may feature as a boutique port of call on your itinerary, you will discover that Tórshavn and its surrounding areas have a lot to offer and that your passengers have a pleasant stay, however short or long. The Faroe Islands is a small close-knit island community and Tórshavn is among the smallest capitals of the world, yet this is also our forte. Guests usually cherish the ease of travelling, the short distances to fascinating sights and the breathtaking scenery round every bend. From the moment they first perceive the islands in the distance, they are already immersed in the unbelievable experience of the Faroe Islands. In this unique and remote place, your customers will feel they have come to a haven, where they are welcomed with open arms and treated like valued guests.
As a capital, Tórshavn has several interesting museums, a great variety of modern and historical sights as well as quality shops, cafés and restaurants. The cosy city centre is inviting and tempts visitors to go for a stroll or shop for quirky handicraft and wonderful knitwear. Their experiences here will transform the perception of Tórshavn from a boutique port to a marquis port. The Information Office, conveniently located in the city centre, is where your passengers may find all the information and help they need, before seeing the rest of the town. The Information Office also carries souvenirs and handicraft, and takes care of tourists’ tax-free shopping refunds.
have got very professional, fantastic service. ”We We will always remember the Port of Torshavn and we will be more than happy when we will see your Port on our itinerary in the future (Master of M/V Corinthian)
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”
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than satisfied with ”More the service provided ” (Master of M/V Queen Victoria)
Customer Reviews Customer satisfaction survey 6,0 5,5 5,0 4,5 4,0 3,5 3,0
This past season, we conducted a survey, where all cruise ships were asked to evaluate the services provided by the Port of Tórs havn. Typically, the questionnaire was sent to the chief purser, who was asked to rate the quality of the services provided from very good to very poor. The services provided include fresh water, garbage handling, pilotage, supplies, mooring, sludge, security and other services.
2,5 2,0 1,5 1,0 0,0 Fresh water
Mooring
Garbage handling
Sludge/waste oil
Pilot
Security
Supplies
Other services
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The return rate was 66.6% and the average score was a staggering 5.7 out of 6 points possible. Even though we are proud of this score, we will strive to continually improve our standards.
”Keep up the good work ” (Master of M/V Marco Polo)
Port Name Port ID Number IMO UN Locator Code Port Details Position Approach Max LOA Max Beam Air Draft Restrictions Anchorage Suitable for Tendering Anchoring Position Landing Stage Available Quay Height above MHWS Quay Height above MLWS Arrival / Departure Restrictions
Port of Tórshavn 15773 FOTHO
Coordinates 62.00 N 006.46 W Nólsoy Fjord No restriction No restriction No restriction Available 61°59’85 & 006° 45’00 Yes Metres (+/- m) 1.70 Metres (+/- m) 2.00 no restrictions
Berth Number of Berths 1 Name of Berths Molin Type of Fenders Rubber fenders and Yokohama also available Type of Bollards Bean’s 30–150 tonnes Gangway Ships must use own gangways Navigation Pilotage Compulsory Yes – If anchored, pilotage is not compulsory Tugs Available Tugs Compulsory No Service Fresh water Yes Bunkers Yes Stores Yes Waste Handling Garbage Removal Yes Sludge Collection Yes Grey Water / Sewage Collection Yes Security Port Facility ISPS Compliant Shore Side Security personnel Luggage X-Ray Facilities Metal Detector Archways Security Divers Other Lowering Lifeboats Drills / Work Hot Work Painting
Yes Available at request Not available Not available Available at request
Allowed Allowed Allowed
Transportation Distance to City Centre 800 metres Distance to Terminal 500 metres Distance to Airport 47 km Means of Transport Available Shuttle bus, taxi, city bus, intercity bus Excursion Services Several well reputed providers Tax-Free Shopping Yes. Refunds given at the tourist information office
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But There Is Even More To the Faroe Islands Than Its Capital The Port of Tórshavn also cooperates with local excursion providers, who always do their utmost to fulfil your customer needs—whether you want wildlife experiences, outdoor activities or inspiring visits to great museums. Examples of popular tour itineraries are shown on the opposite page.
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Coastal Villages: Viking Ruins and a Rune Stone (Kvívík / Sandavágur) Departing by coach from the harbour, we journey along Kaldbak fjord, catching glimpses of wandering sheep and cascading waterfalls. We visit the picturesque village of Kvívík and an old Viking farmstead. In the village of Sandavágur on Vágar, inside the charming village church, we will find a rune stone dating back to ca. 1200. We return via the mountain road to enjoy unparalleled views of majestic fjords and distant islands and pause above Tórshavn for a photo-stop before wending back to the harbour and the ship. Duration: 3 hrs 30 min. Total driving distance: 79 km
Geology and Stunning Views (Hiking to the Streymoy Sill & Leynar) Departing by coach from the harbour, we ascend to about 200 m above sea level and begin our amazing cross-country trek, overlooking a charming mountain tarn situated 258 m above sea level. At a height of 280 m above the sea, surrounded by miniature tarns and craggy outcroppings, we pause literally on top of the columnar basalt of the Streymoy Sill. We return to Tórshavn along the mountain road, enjoying exceptional panoramas of fjords and distant islands. Duration: 4 hours. Total distances: hike 2.5 km; driving 56 km. Total elevation gain: 75 m.
A Boat Tour to Dramatic Sea Cliffs & Grottoes at Vestmanna We depart by coach from the harbour and drive along the fjords to Vestmanna where we board a boat for an unforgettable journey, sailing along towering cliffs with the many nesting birds and into the grottoes for a fantastic experience. We return to Vestmanna and travel back to Tórshavn via the scenic ridge-top road. Duration: 3 hrs 30 min. (Weather permitting)
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Port of T贸rshavn P.O. Box 103 FO-110 T贸rshavn Faroe Islands Tel +298 311 762 Fax +298 319 059 Cruise Marketing: Mr Annfinn Hjelm Contact e-mail: annfinnh@torshavn.fo E-mail: cruise@torshavn.fo www.portoftorshavn.com