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The Service Design Programme Design Wales PDR, UWIC Western Avenue Cardiff, CF5 2YB

Design Wales PDR, UWIC, Western Avenue, Cardiff, CF5 2YB. 02920 416720 pthurston@designwales.org

www.designwales.org

Simple, effective and free design tools for your business Delivered by:

Funded by:

www.designwales.org

Free design support for manufacturing companies in Wales

How the Service Strategy Programme can help your business

Design Wales can provide you with free one-to-one support to help develop new strategies and services that will increase your company’s competitiveness.

If you’re a small to medium-sized enterprise (SME)

If you would like to improve your customer’s experience, increase turnover or offer new services then the Service Strategy Programme can help you achieve this.

Design Wales Service Strategy Programme is a high-level business support programme available to Welsh manufacturing companies.

Design Wales are working with SMEs across Wales to help develop new strategies for service delivery. If you’re being forced to think differently about your business in terms of sales, customer relations or even operations, we can help you.

If you’re a big business

If you’re a big business based in Wales then we would like to hear from you. To take advantage of the free Service Strategy Programme, please give us a call to discuss how we can support individuals, teams or departments to use service design.

SERVICE

Service Strategy Programme Booking Form Are you from a…

Small to medium-sized enterprise

Big business

Your contact details* Name:............................................................................

Company:......................................................................

Address:........................................................................

Telephone: . ..................................................................

Email:............................................................................

What does your company do? ....................................................................................... .......................................................................................

Typical companies

We tend to work with companies where the ability to compete on price is limited. Service and technical expertise is often seen as the key advantage in a competitive marketplace.

Find out more about our Service Strategy Programme, please contact Paul Thurston on 02920 416720 or email pthurston@designwales.org.

Alternatively, complete the attached booking form, post it back and we’ll be in touch shortly.

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The main reason we want to focus on service is to: Retain customers Increase revenue Enter new markets Win new customers Other *Design Wales promise not to pass on your details to anyone.