CTH Certificate in English for Tourism & Hospitality (non Ofqual)

Travel English

Course Description

Unit Aims & Purpose: This unit aims to provide students with understanding of English relating to travel and destinations and how to provide information on direction and traditions

Knowledge and Skills Outcome

∙ Understanding English relating to travel and destinations.

∙ Understand how to provide information on directions and traditions.

Duration: 60 Hours or 20 Days.

English For Working in Hotels & Tourism

Course Description

Unit Aims & Purpose: This unit aims to teach students the essential English vocabulary and grammar to enable them to understand the work of a restaurant, how to make restaurant reservations, how to welcome guests, take order and deal with bills in the restaurant and to understand food and drinks service in a restaurant.

Knowledge and Skills Outcome

∙ Understand the work of a restaurant

∙ know how to make restaurant reservation

∙ Understand how to welcome guests, take order and deal with bills in a restaurant

Duration: 70 Hours or 24 Days.

English For Working in Restaurants

Course Description

This unit aims to teach students the essential English vocabulary and grammar to enable them to understand the work of a restaurant, how to make restaurant reservations, how to welcome guests, take order and deal with bills in the restaurant and to understand food and drinks service in a restaurant.

Knowledge and Skills Outcome

∙ Understand the work of a restaurant

∙ know how to make restaurant reservation

∙ Understand how to welcome guests, take order and deal with bills in a restaurant

∙ Understand food and drinks service in a restaurant

Duration: 70 Hours or 24 Days.

HSMAI (Endorsed)

The HSMAI Global Academy is the most comprehensive and ambitious initiative in the realm of education for hospitality sales, marketing, revenue management and leadership, entailing a range of course offerings and learning experiences.

Course Description

The front office department is one of the guest's first and last touch points, and the guest service agent represents the face of the hotel.

Through this course, you will benefit from understanding the importance and role of a guest service agent and how they impact the entire guest experience.

The course objective is to give attendees the critical knowledge and understanding of the hospitality industry, and the basic knowledge required to perform their role in the front office department and apply effective communication and customer service skills.

Knowledge and Skills Outcome

The technical training will involve processes and system management on a day to day operational level of a guest service agent.

∙ Understand the phases of the guest journey and their expectations

∙ Become an effective communicator using positive body language and verbiage

∙ The pre-arrival and check-in process

∙ Walk in guest management and reservations

∙ Group management

∙ Managing in-house guests and information accuracy

∙ The pre-departure and check-out process

The technical skills training is an imperative part of the course and provides a holistic introductory approach linked to employability, giving program graduates the capabilities most in demand by employers.

Duration 35 or 5 Days Intensive or 10 Days Moderate