Meetings & Events Fundamentals

Course Description

The Meeting and Events department creates a seamless and memorable customer experience, a solution-driven area where innovation, predicting guest needs, and maximizing revenue opportunities fall together. Understand the characteristics of different events and how to manage them to create revenue opportunities and guest satisfaction.

Meeting & Events Fundamentals is an introductory course for those seeking an understanding of the primary function of meeting & event management. The course delivers critical knowledge of the key principles and processes required to manage and liaise with the required stakeholders for a successful event.

Knowledge and Skills Outcome

The technical training will involve system training within Sales & Catering involving the entire practical process.

∙ MICE and types of events

∙ List effective questions to identify the client’s needs

∙ Guest enquiries and Event proposals

∙ Event bookings and blocking space

∙ Inter-departmental communication and order

∙ Event system communication

∙ After event follow-up

The technical skills training is an imperative part of the course and provides a holistic introductory approach linked to employability, giving program graduates the capabilities most in demand by employers.

Duration 35 or 5 Days Intensive or 10 Days Moderate