THE TANJUNG ARU PULSE Resort Newsletter
Issue #2
December 2022
CONTENT
EXECUTIVE OFFICE & IT
FINANCE & PROCUREMENT
MARKETING & COMMUNICATIONS
COMMERCIAL SALES & CATERING
FOOD & BEVERAGE & CULINARY
HUMAN RESOURCES & L&D
ENGINEERING & FLS
CSR & SUSTAINABILITY
SECURITY
FRONT OFFICE
HOUSEKEEPING & LAUNDRY
CHI THE SPA
RECREATIONS & HEALTH CLUB
STAR MARINA
Christmas Has Arrived!
7 Dec 2022
Christmas Lights On!
Christmas Phishing Email Has Arrived too!
8 Dec 2022
This time it was in a form of "e-card" to attract the jolly good victim. Fortunately, no one fell for this attempt hence cheers to everyone! :)
EXECUTIVE OFFICE IT
TAH's Christmas presentation to Sabah Tourism Board with children from Hope Village, Tuaran, who decorated the Gingerbread Village
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FINANCE
Meet our FRC-Cost Team in action! They are ensuring that guests are offered a value-formoney buffet spread.
PROCUREMENT
Introducing new Drinking Water in Tetrapak box, replacing plastic water bottles. These are sold in the Hotel Shop.
TAH is one step closer to being plastic-free!
" I did the RIGHT THING" ~ The Water Tree Project
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SLC- HQ
OCT
2022
WINNERS – MARKETING AWARDS | Instagram #UnSquaredChallenge
Pleased to share that TAH secured 4th placing on the recent #UnSquaredChallenge for the month of October theme, Wellness. Winners were announced on 29 November by SLCHQ. We look forward to November's results which will be announced at the end of December.
1. "10 Luxury Resorts for Winter and Half Year Vacation" by arrajol.com
2. "Experts' Choice Awards 2022" by TripExpert.com
3. "Readers' Choice Award: Top Malaysia Holidays with Kids" by Holiday With Kids (AUS)
4. "ISO22000 recertification" by SIRIM
5. "Eco-Friendly Collection Award 2022" by TravelMyth.com
6. "Top 10 Most Romantic Malaysia Honeymoon Destination 2022" by MyWeddingVow.com (SPORE)
7. "10 Top Rated Hotels in West Coast Division, Sabah" by ThingsToDo.com
8. "Travellers' Choice Best of the Best Award 2022" by TripAdvisor.com
9. "Travellers' Choice Award 2022" by TripAdvisor.com
10. "Bravo! Award" by TripAdvisor.com
MARKETING COMMUNICATIONS
TAH's Awards in 2022
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COMMERCIAL SALES
We invited key persons from Sabah Tourism Board for a luncheon on 7 December 2022 in Café TATU. The main purpose of this get-together was to continue to grow and build a strong relationship with tourism industry partners.
CATERING
Back again for the 3rd year, our resort was once again the selected venue for the 27th KK Music & Dance Festival 2022. With the theme – BACH TO THE FUTURE, this year’s festival saw more than 1,000 participants taking part in music and dance competitions, making this their biggest festival to date, since its establishment in 1973!
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FOOD & BEVERAGE_CULINARY
COCO-JOE'S TABLE CENTERPIECES: Unique Flower Vase & Toothpick Holder, recycled from used coconut shells. Great initiative from our team by using recycled environment-friendly items to reduce SUP material.
CHRISTMAS GOODIES AT BORNEO EXPRESS are available daily throughout Festive Season until 31 December 2022.
CNY 2023 GOODIES
DISPLAY AT RSVN
Desk available daily from 19 December 2022 to 5 February 2023. Home
GINGERBREAD VILLAGE��
Underprivileged children from the Hope Village, Tuaran, and Woori Jib, Putatan, decorated the gingerbread village TAH created on 7 Dec at Café TATU, after their Christmas high tea that we hosted.
Then, on 8 Dec, the children sent the gingerbread village to Sabah Tourism Board, together with Santa, Mr. Yusuf, and TAH's CSR and Sales & Marketing teams.
FOOD & BEVERAGE_CULINARY
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F&B_CULINARY APPRECIATION DAY Own Our Success :
The F&B and Kitchen teams celebrated the holidays in the ballroom recently. They shared 2022 business results and the outlook of 2023. We cherish our success with everyone.
FOOD & BEVERAGE_CULINARY
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HUMAN RESOURCES
Christmas Back Office
Decoration Contest
Decoration Period:
29 November – December 19, 2022
Judging Period: December 20, 2022
Shangri-La Circle December
Member's Day with the themeCelebrate Success Together- All Champions & Ambassador received personalized notebook as appreciation
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HUMAN RESOURCES
Christmas Back Office Decoration Contest Winner
FRONT OFFICE
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HUMAN RESOURCES
Christmas Back Office Decoration Contest
First Runner Up Executive Office, Sales & Marketing
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HUMAN RESOURCES
Christmas Back Office Decoration Contest
Second Runner Up
ENGINEERING
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HUMAN RESOURCES
Christmas Caroling @ Lobby
06 December 2022
Sabah Tourism Board
07 December 2022
Long Service Award –
Starry Night @ Grand ballroom on 13 December 2022
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HUMAN RESOURCES
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HUMAN RESOURCES
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Empowerment to Obsess Over Customer Experience
Guided by our belief to “Obsess over Customer Experience” creating moments of joy that truly matter, the “Empowerment to Obsess Over Customer Experience” course is available in Shangri-La Academy Online The purpose of this course is to introduce the Empowerment Framework.
Annual L & D Survey for 2023
As we continue our journey to be The Best Loved Hospitality Group, Pioneering New Horizon and Setting New Benchmark, we too need to take it on ourselves to learn and grow with the Group and the part that molds the learning and the growth together – is the change as it allows for the growth to happen
With this in mind, we have recently concluded our Annual L&D Survey 2023 on December 16, 2022
Learning Highlights in December 2022
ESG: Evolve 2022 -
Catalytic Changes for Business Sustainability
L&D
Smartphone Photography Training by hired professional photographer
Urutan Malaysia "Train The Trainer" Course with RRR, by AmSPA
conference Home
ENGINEERING ENGINEERING
TAH installed solar powered lights at the Tanjung Garden recently. We are using renewable energy by harnessing the sun for our outdoor garden lights.
Advantage of solar lights
* Zero electricity usage
* Fairly cheap technology
* Last for more than 12 hours per full day charge
Disadvantage of solar lights
*Despite the same rating as normal lights, the light output is not as bright.
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New Embrace Beneficiary, Kaiduan Papar Primary School
TAH will be adopting Kaiduan Papar Primary School as its latest Embrace beneficiary. This current adoption is in addition to our current Embrace beneficiary, Kitobu Inanam Primary School which we adopted since 2021.
The adoption of Kaiduan Papar Primary School will start next year. The partnership will extend over 5 years where the resort will focus on providing its pupils with a more conducive studying environment by equipping the school with sufficient supplies and equipment for lessons.
Social Scan of Kaiduan Papar Primary School
• Primary school established in 1957 with most of the school buildings upgraded in 2021.
• Location: 1 hour from the resort by road. Road leading to school is mostly unpaved and can be challenging for a sedan/ small car with inexperienced driver to access. Inaccessible by tour buses.
• School has 127 pupils ages 6-12 years old.
• Each year has one classroom with an average of 15-20 pupils per classroom.
• Pupils come from nearby Kadazandusun villages. They have to walk to school (up to 2 hours each way!) and leave as early as 5am to make it in time for school. The only way to the school is to cross a hanging bridge.
• Has a school village hostel that currently accommodates 40 pupils (20 girls and 20 boys in separate dormitories).
In Sept 2020, there was a very bad flood that affected the school. Flood water reached almost 5 feet high! Many equipment and books were completely destroyed. Luckily it happened during school holidays so it did not affect the children. However, it took the staff of the school weeks to completely clean the school. In 2021, the government replaced damaged school buildings from the flood. However, the school continues to face several problems. Including availability of safe drinking water.
CSR & SUSTAINABILITY
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SECURITY Home
FRONT OFFICE
SHANGRI-LA GLOBAL INITIATIVE "SAY NO TO PLASTIC"
Hotel Shop's sustainability initiative – The Hotel Shop has stopped selling mineral water in plastic bottles since 14 December 2022. We have replaced them with boxed mineral water.
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FRONT OFFICE
SHANGRI-LA CIRCLE ENHANCE MEMBER BENEFITS
SLC enhanced member benefits was launched on 1 December 2022. Only Jade, Diamond and Polaris members are entitled to these enhanced benefits. This is to encourage our SLC Gold members to stay more with Shangri-La and upgrade their tier member to the next level to enable them be eligible to the enhance member benefits.
HQ encouraged Each country to introduce their local delicacies as welcome amenities for Diamond and Polaris SLC members. TAH chose to give the local treats featured below as welcome amenities. These are presented in a local ethnic motif box.
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HOUSEKEEPING & LAUNDRY
During the peak occupancy ,our team has come up with the great idea to enhance the sofa bed set-up by adding a twin topper on top of the sofa bed mattress. This makes the sofa bed more comfort to our guests, especially young adult. This is now part of our best practice.
After Before Home
HOUSEKEEPING & LAUNDRY –
19/12/22 was a challenging day without our Flatwork Ironer. We sent washed linens to RRR for ironing. Thank you, RRR, for lending us a helping hand! They allowed us to use their flatwork ironer after their operation hours. TAH's team was there from 11pm to 6am to iron our linens.
20/12/22... The problem was rectified by E'lux team. All operations resumed back to normal at around 3pm.
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URUTAN MALAYSIA "TRAIN THE TRAINER" FOR TAH & RRR
BY MS.ALYSA & RINA RANCHONG FROM AMSPA
6 – 10 DECEMBER 2022
This Urutan Malaysia "Train The Trainer" course is designed for trainers to learn both theory and practical skills on the newly created "Urutan Malaysia". Created by the Ministry of Tourism and Culture, the Malaysia massage treatment will be featured in all spas operating in Malaysia. It will be the signature Malaysia treatment, like Thai massage is for Thailiand.
The Malaysian Signature Massage combines the best healing techniques from Chinese, Indian, Malay and indigenous massage techniques.
Procedure is in accordance with Ministry of Tourism and Culture specifications.
CHI THE SPA
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GYM EQUIPMENT RECREATIONS & HEALTH CLUB
Treadmills
Elliptical or cross trainer
Medicine balls & dumbbells/free weight
Pilates machines
Spin bikes
Step Box, Kettle bell, TRX,Punching bag & exercise mat
Battle Rope
Rowing & Step machine
Speed Ball
Skipping rope & elastic bands
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STAR MARINA
New posters showcase more activities that the Marina offers: island hopping, stand-up paddle boarding, snorkeling, e-foiling, kayaking, fishing trips, sunset cruises and more!
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THE TANJUNG ARU PULSE Resort Newsletter
December 2022
Issue #2