Dear Guest,
Selamat Datang (welcome) to Shangri-La Tanjung Aru, Kota Kinabalu!
Welcome to the award-winning resort on the paradise island of Borneo. We are thrilled that you have chosen to stay here with us.
To ensure you have a memorable Borneo experience, there are extensive resort facilities, leisure activities and some of the friendliest people in the world to take care of you.
Good food and a place to relax are a must when you are on holiday. There are a variety of halalcertified restaurants offering international and local cuisine to whet your appetite, whilst our bars will help you unwind and keep you entertained throughout the evenings.
The Leisure Centre provides a comprehensive range of recreational activities such as pitch-and-putt 9-hole golf, watersports along with fun and games for the little ones at the Cool Zone kids club, the largest of its kind in Sabah. In addition, other activities such as coconut bowling and water aerobic classes are held regularly for free!
The ideal location of the resort is an excellent base for you to explore the many attractions in Sabah. From island hopping around the five beautiful coral islands to treetop walking through a spectacular rainforest, from river cruising to watching fireflies and Proboscis monkeys to trekking on the slopes of Mount Kinabalu, the possibilities are endless! One of the experiences you must not miss is watching the breathtaking sunset in Sabah. With the sunset of Sabah being one of the world’s top seven places to view the sunset, there is no better spot than our very own Sunset Bar.
For those who love being pampered, indulge in the spa treatments at Chi, The Spa at Shangri-La. Drawing inspiration from the origins of the Shangri-La legend, a place of personal peace, enchantment and wellbeing, CHI treatments are based on authentic natural healing methods found in the traditional well-being practices shared by many Asian cultures.
Whether you choose to explore Sabah or just spend the day relaxing in our gardens, your stay is sure to be filled with memories.
We wish you an enjoyable stay with us. Please do not hesitate to contact our Duty Manager at Extension “3”, or any of my colleagues if there is anything we can do to make your stay even more memorable.
Salam Mesra (warmest greetings),
Conor Hadlington General Manager
INNKEEPERS ACT
No Innkeeper shall be liable to make good to any guest of such innkeeper any loss of or injury to goods brought to his inn, not being a horse or other live animal, or any gear appertaining thereto or any car or carriage, to a greater amount than the sum of five hundred ringgit, except in the following cases:
a. where such goods shall have been stolen, lost or injured through the wilful act, default or neglect of such innkeeper or any servant in his employ.
b. where such goods shall have been deposited expressly for safe custody with such innkeeper or his manager.
Provided always that in the case of such deposit it shall be lawful for such innkeeper or his manager, if he thinks fit, to require, as a condition of his liability -
i. that the guest shall at the time of such deposit declare the value of such goods.
ii. that such goods shall be deposited in a box or other receptacle, fastened and sealed by the person depositing the same.
Provided always that the innkeeper or his manager may refuse to receive for safe custody under this section goods of any one guest the declared value of which exceeds five thousand ringgit, and that he shall in no case be liable for loss of or injury to goods so deposited by a guest to an amount exceeding the declared value thereof.
Events Touch 3
RESTAURANTS AND ENTERTAINMENT
Fully equipped conference rooms catering for 8 to 1,200 guests are available. Please call our Events Department for more information.
Packed Lunch Touch 3
If you are planning a trip tomorrow, a selection of packed lunches as well as cooler boxes are available by contacting our Service Centre. Please place your order before 10:00pm the day before. Orders will be delivered to your room.
Minibar
Please scan the QR code to view our mini bar menu. Additional items are available upon request. For a wider selection, please visit our Hotel Shop located on the ground level at the Tanjung Wing. For in-room purchases, we provide delivery service from 9am to 9pm daily at no extra charge.
Restaurants & Bars
Café TATU Touch 3
Our all-day dining restaurant offers discerning diners a contemporary look, modern design with open kitchens plus live cooking on view. A wide variety of local and international delicacies are on offer for breakfast, coupled with friendly and efficient service. Indoor and outdoor seating is available offering guests the chance to relax and dine in the fresh tropical weather.
Buffet Breakfast (Daily) : 6:00am to 10:30am
A la Carte Lunch : 11:30am to 10:00pm
Dinner : 6:00pm to 10:00pm
Buffet Dinner (Daily) : 6:00pm to 10:00pm
Coco Joe’s Bar & Grill Touch 3
This beach-facing poolside restaurant offers guests a spectacular view of the South China Sea and features refreshing drinks, hearty snacks and meals.
Opens daily from : 11:00am to 10:00pm
Churrasco Night
Friday, Saturday and Sunday : 6:00pm to 10:00pm
Room Service Touch 3
Available 24-hours a day. Please refer to your In-Room Dining QR Code, located in your key card slot for a selection of all-day-dining favourites.
Shang Palace Touch 3
Upholding the fine tradition of authentic Chinese cuisine, the restaurant serves a selection of à la carte favourites. Dim sum is available during lunch on weekdays and during the Dim Sum Buffet Brunch every Saturday and Sunday.
Lunch (Monday to Friday) : 11:30am to 2:30pm
Brunch (Saturdays, Sundays & Public Holidays: : 10:00am to 2:30pm
Dinner (daily) : 6:00pm to 10:00pm
Sunset Bar Touch 3
The iconic Bar on the headland of Sunset Beach is the ideal place to watch Tanjung Aru’s spectacular sunset. Opens daily from 5:00pm to 9:00pm (weather permitting). Snacks are available from 5:00pm to 9:00pm.
Cool Box Ice-Cream Bar Touch 3
Revive your energy levels and cool off at Cool Box, the resort’s interactive ice cream bar. Dip into Cool Box’s teasingly tempting menu of heavenly treats such as Banana Split and child-approved soft serve ice cream. Opens daily from 10:30am to 7:00pm.
Borneo Lounge & Bar Touch 3
The Borneo Lounge and Bar, overlooking the landscaped gardens and the South China Sea, is a delightful venue to relax and enjoy drinks and light snacks. In the evenings, the soothing sounds of the resort’s live lounge entertainers help you to relax and unwind after a long day in Borneo’s Paradise. Opens daily from 9:00am to 12:00am
CHILDREN IN RESTAURANTS AND FACILITIES
Being a family resort, we welcome children of all ages to our restaurants and facilities. To ensure we regard the comfort of all our guests, please help us by adhering to the following to allow for a memorable and pleasant dining experience for everyone.
• Children under the age of 12 years must be accompanied and supervised by an adult.
• Children must remain seated at all times.
• Adults are responsible at all times for the behaviour of their accompanying children.
• Kindly note that children will be asked to leave should they be left unsupervised and/ or disturb other guests.
RESORT SERVICES
Baggage Touch 3
For baggage collection or storage, please contact the Service Centre.
Breakfast Touch 1
A choice of breakfast is available through our In-Room Dining Menu.
Cashier Touch 3
For Guest Account information and currency exchange, please contact our Service Centre.
Catering & Meeting Services Touch 3
For information about our catering and meeting facilities, please contact our Events Team. After office hours, please contact our Guest Services Manager through the Service Centre.
Check-out Time Touch 3
Check-out time is 12:00pm. Please contact our Service Centre if you wish to extend your checkout time. Subject to availability and charges may apply.
Credit Facilities Touch 3
We accept the following credit cards: American Express, Mastercard, Visa, JCB and Union Pay.
Doctor Touch 3
Please contact our Service Centre if you require medical attention.
Email / Internet Touch 3
As room guests here, you have complimentary Wi-Fi access throughout the resort. Please follow the steps below to start surfing.
Step 1
Step 2
Step 3
Go to “Settings” icon on your mobile telephone or notebook
Select “Wi-Fi”
Select “Shangri-La”
Step 4 A new window from Shangri-La Hotels and Resorts will automatically open.
Step 5
Step 6
Click on “I Agree” icon
Begin browsing for free
Emergency Touch 2
The resort is equipped with comprehensive safety equipment. In the event of an emergency, the alarm will be sounded. An emergency announcement will be broadcasted to the rooms as well. To report an emergency, dial the emergency button on your telephone or press Extension “2” if you are in your room.
Foreign Exchange Touch 3
Please contact our Service Centre for details or visit our Front Desk located at the Main Lobby.
Fruits Not Allowed In The Resort Touch 3
Local fruits like the durian, local tarap fruit and mangosteen are not allowed in the guestrooms nor in the resort premises. The durian and tarap have strong aroma which might cause uneasiness for other guests while mangosteen might leave a permanent stain on linens. Should these fruits are being taken or consume on the room, the guests are liable for a cleaning fee.
Guest Service Manager Touch 3
Our Guest Service Managers are available 24-hours a day.
Hairdryer
A hairdryer is available in your room in the drawer underneath the hand washing basin or on the writing table.
Hotel Shop Touch 3
Located at the Shopping Arcade on the ground floor of the Tanjung Wing, the Hotel Shop offers snacks, beverages, food, international magazines, toiletries, souvenir items, a wide range of resort wear, and Jesselton Chocolate, grown in Sabah. Opens on Monday to Thursday from 9:00am to 7:00pm, Fridays to Sundays and Public Holidays from 9:00am to 9:00pm. Please call the duty manager for assistance if you would like to go into the shop at other times.
Hot Water Bottles / Cool Packs Touch 3
Hot water bottles and cool packs are available. Please contact our Service Centre.
Housekeeping Touch 3
For extra pillows, blankets or other amenities to make your stay more comfortable, please contact our Service Centre. Baby cribs can also be arranged for toddlers.
International Direct Dial Touch 3
Dial “900” + “country code” followed by phone number. Contact our Service Centre if you require further assistance.
Keys
When leaving your room, ensure that the door is properly closed. Please return your key cards to our colleague at the Front Desk when leaving the resort.
Korans / Prayer Mats Touch 3
Korans and Prayer Mats are available through our Service Centre.
Laundry, Dry Cleaning and Pressing Touch 3
Items received before 10:00 am will be returned on the same day, after 6:00 pm. Express service and overnight pressing are also available with additional fees.
Local Calls
Dial “9” followed by the desired number.
Locker
For your convenience, your room is equipped with a digital locker which can be individually programmed. Safe Deposit boxes are located at the Front Desk in the Main Lobby, free of charge.
Lost and Found Touch 3
Please contact Housekeeping or the Guest Services Manager for assistance.
Messages Touch 4
If the message light on your room telephone is blinking, please press “4” for details.
Personal Computer Touch 3
Please contact our Service Centre.
Pets Touch 3
Pets are not allowed in the resort. Please contact our Service Centre for alternative arrangements.
Places of Worship Touch 3
Please contact our Service Centre for information on places of worship in Kota Kinabalu.
Power Supply Touch 3
The resort supplies 220 volts/50 cycles. Adapters or transformers are available from the Service Centre.
Radio
Please refer to the Television and Radio list in the in-room entertainment guide.
Reservations Touch 3
Our Reservations Manager will be happy to assist you with reservations to any other Shangri-La Hotels or Resorts.
Safe Deposit Box
Safe deposit boxes are available at our Front Desk at the Main Lobby free of charge.
Screening Calls Touch 3
Please contact the Service Centre if you require your calls to be screened.
Secretarial Services Touch 3
Please contact our Service Centre for assistance.
Stamps
Stamps are available at our Hotel Shop.
Translation Service Touch 3
Please contact our Guest Service Manager for assistance.
Transportation Touch 3
Transportation arrangements can be made through our Service Centre.
Visitors
Any visitors should register at our Reception at the Main Lobby.
Wake-up Calls Touch 3
Available through our Service Centre.
RECREATION / HEALTH CLUB
Cool Zone
Sabah’s largest kids club is complimentary to children of in-house guests. We have a range of daily activities to keep the little ones entertained. Open from 9:00am to 6:00pm daily. Cool Zone is located on the ground floor of Tanjung Wing.
Golf Courses Touch 3
Sabah is a popular golf destination boasting golf venues, golf courses and driving ranges to meet the match of every level of golfer. Please contact our Concierge for arrangements with local golf courses.
Golf Pitch & Putt (9 Holes) Touch 3
Located at the end of Tanjung Wing. Golf clubs are available from our Leisure Centre from 7:00am to 6:00pm.
Hair Beading Touch 3
Head over to the Leisure Centre and get your hair braided.
Friday to Sunday : 11:00am to 5:00pm
Health Club & Gymnasium Touch 3
Located on the ground level of Kinabalu Wing. Open from 6:00am to 10:00pm. Fully equipped with lockers, sauna, steam room, Jacuzzi and shower facilities. Personal trainers and Pilate instructors are available for booking upon request.
Leisure Centre Touch 3
Located at the water play area. Open from 7:00am to 10:00pm.
Marina Touch 3
Exclusively owned and operated by the resort, STAR Marina provides professional water sport services, boating cruise facilities and also includes a learning centre for dive enthusiasts. Open daily from 8:00am to 5:00pm.
Petanque Court Touch 3
Petanque court opens from 8:00am to 6:00pm. For additional information on rules and regulations and how to play, please approach Leisure Centre.
Note:
Guests using the Marina facilities or the Resort’s recreational facilities do so at their own risk. Under no circumstances will the Resort be held responsible or liable for any injuries, mishaps, losses, accidents or claims arising from any activities in the use of the Resort facilities.
VR Game Room & Digital Scent Experience Touch 3
Step into a realm where reality transcends imagination with us. Elevate your stay to unprecedented heights, our resort proudly introduces the Virtual Reality Room and Mini Cinema experience. Immerse yourself in a digital wonderland where fantasies come alive with the flick of a switch, or unwind in our intimate Mini Cinema, where every frame is a portal to cinematic bliss. Whether you seek adventure or relaxation, indulge in a fusion of cutting-edge technology and unparalleled comfort. Opens daily from 10:00am to 10:00pm.
Snookball Touch 3
What do you get when you take a traditional pool table, quadruple its size, and then add 10 multicolored soccer balls? The answer is Snookball. Enjoy yourself, bond with your family and just have fun! Located in between Coco Joe’s Bar and Sunset Beach, Snookball is available from 8:00am to 6:00pm.
Soccer Touch 3
A mini soccer field and equipment is available at the Leisure Centre. Please contact our Leisure Centre for more details.
Spa Treatments Touch 2
Chi, The Spa is open daily from 10:00am to 10:00pm. Please refer to our selection of massages that showcases the diverse cultures of Borneo using natural botanical and herbal products long known to Sabahans for their therapeutic properties.
Sunset Cruise Touch 3
Watch Kota Kinabalu’s spectacular sunset while enjoying chilled beverages with your family and friends. A perfect way to finish the day and start the evening. Departing at 5:30pm daily, enquire with STAR Marina on schedules and rates. (weather permitting)
Swimming Pools Touch 3
The swimming pool is open from 7:00am to 10:00pm.
Tennis Touch 3
Tennis courts are available from 8:00am to 6:00pm. For information on rental of equipment or court bookings, please contact the Leisure Centre.
Table Tennis Touch 3
Located next to Coco Joe’s Bar from 8:00am to 6:00pm. Please contact our Leisure Centre.
Volley Ball Touch 3
Please contact our Leisure Centre.
Water Play Area Touch 3
The water play area (water slides, Water Wars and Splash Bucket) opens from 9:00am to 6:00pm.
Water Sports Touch 3
Explore the spills and thrills of the ocean with our range of motorised and non-motorised water sport activities. Motorised activities include jet skiing, e-Foiling, parasailing and banana boat. For more leisurely and non-motorised activities, try the ocean kayak, paddleboarding and sea walking. The STAR Marina opens daily from 8:00am to 5:00pm.
Yoga Touch 3
This programme is designed for aspirants of all levels to achieve balance between body and mind, as well as attempt to free the more subtle spiritual elements of the mind through physical poses, breathing techniques and meditation.
Available on Saturday and Sunday from 8:00am to 9:00am. Please register with Leisure Centre one day in advance to avoid disappointment.
Note:
Guests using the Marina facilities or the Resort’s recreational facilities do so at their own risk. Under no circumstances will the Resort be held responsible or liable for any injuries, mishaps, losses, accidents or claims arising from any activities in the use of the Resort facilities.
Chi, The Spa
Chi, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, a place of personal peace, enchantment, and well-being.
Chi massages and treatments are based on authentic natural healing methods found in traditional wellbeing practices shared by many Asian cultures.
Chi, The Spa at Shangri-La Tanjung Aru, Kota Kinabalu, also includes a selection of treatments that showcase the Borneo culture and well-being traditions like Borneo Therapy, inspired by the island’s native healers and extensive Sabah rainforest habitat. From this abundant source, a number of ingredients like volcanic mud clay, cocoa, pearls and local herbs come together to give discerning guests a taste and experience of local traditions.
Surrender to the intuitive touch of skilled therapists, within the restorative luxury of Chi, The Spa to revitalize your body and soothe your senses.
CHI PHILOSOPHY
In traditional Chinese philosophy, chi is the universal life force that governs well-being and personal vitality. For people to maintain good health, it is believed that chi must flow freely within the body, and when blocked, ‘dis-ease’ and illness follow. Movement is therefore a key element in releasing blockages. Body massage, exercise, stretching, hydrotherapy and movement of the mind through relaxation and meditation combine to assist the body’s natural renewal and form the basis of Chi spa philosophy.
Natural products and recipes, with plants, herbs, minerals and essential oils from sustainable resources are used to harmonize the body’s positive yang and negative yin energy to restore balance and vitality.
WELLNESS JOURNEYS
AUTHENTIC SABAHAN RETREAT | RM722
2 hours
Using Sabahan elements for every step of this journey, you will leave the spa feeling completely relaxed and rejuvenated. The pearl cocoa scrub is excellent for skin renewal while the massage re-energizes the body and stimulates blood flow. The express facial leaves your skin looking completely refreshed and invigorated.
Includes:
• Bekkukus Betuan - Pearl Cocoa Scrub 60 minutes (pulverized pearls taken from bays of Semporna in east Sabah and cocoa beans grown in abundance in Malaysia)
• Olumis - Massage 60 minutes (Indigenous treatments inspired by the traditions of Bobohizan, the island’s native healers. Nurturing and relaxing to the body and calming to the mind)
CHINESE HEALING TRADITIONS | RM762
2 hours
A complete mind-and-body treatment using natural ingredients. Enjoy an Asian blend massage followed by a nourishing cleansing facial for total relaxation and glowing skin.
Includes:
• Cho An Mo – 60 minutes Rattan Massage
• ZiYang Mianbu – 60 minutes Jade Restorer Facial
INDIAN INSPIRED TREATMENT| RM832
3 hours
After a long and tiring journey or a hectic day, relieve your muscular aches and pains and let us assist your body to naturally heal itself. Begin with a signature organic salt and sugar scrub followed by a wrap combo for instant hydration. Complete the journey with a deep tissue massage to release muscle tension from your body.
Includes:
• 90 minutes Scrub and Wrap combination (including Rinse)
• 60 minutes Abhyanga (Warm Oil Full Body Massage)
• 30 minutes Coconut Milk Bath Soak
CHI WELLNESS FOR TWO| RM1,612 for 2 persons
2 hours
Enjoy an Asian Blend massage complete with a choice of Signature Himalayan Salt Scrub or a deep cleansing facial for glowing skin.
Includes:
• 60 minutes Himalayan Body Scrub (including Cleansing) OR Deep Cleansing Facial
• 60 minutes Asian Blend Massage
ENHANCEMENTS
Enhance the quality of any one of your journeys or treatments. Select one or as many as you like. No extra time is required and results are effective and immediate.
HOT OIL HAIR AND SCALP TREATMENT | RM80
Premium sunflower, soya bean and coconut refined oil soothes the scalp while coconut oil leaves your hair hydrated, soft and brilliant. Leave on overnight for extra hydration.
HERBAL BALL COMPRESS | RM80
Use the healing effects of ginger oil and steamed linen poultices filled with local herbs like lemongrass and pandan leaves to reduce tension, soothe sore muscles and increase circulation.
ORGANIC MOISTURIZING MASSAGE BOOSTER | RM60
Transform your massage into a nourishing treatment with an extra boost of premium organic natural plants hydrators like aloe vera, apricot oil, cocoa butter and shea butter to leave your skin hydrated, healthy, and glowing from head to toe. *Not available for facials
FIRMING COLLAGEN FACIAL SHEET MASK | RM60
Reduce the appearance of wrinkles, tighten loose skin and replenish moisture with this mask rich in collagen and vitamin E.
RECOVER TOUCH FACIAL MASSAGE | RM60
Aims to intervene effectively on opacity, atony and expression lines where stress, psychophysical tiredness, daily tensions and particular recurring attitudes have compromised the beauty and harmony of the facial features.
FACIALS
Our facials are all performed using results-driven, luxury skincare by Pevonia, made with natural and organic ingredients. Please note that no extractions are performed in any of our facials.
INSTANT BOOST FACIAL | RM538
60 minutes
An aromatic, cleansing facial treatment with pure essential oils incorporates a gentle exfoliating peel to renew the skin and an aromatic massage performed with botanical extracts. This facial will rejuvenate and nourish the skin. Suitable for all skin types.
RESTORATIVE FACIAL | RM538
60 minutes
This highly concentrated facial combines healing aloe vera, calming azulene and wrinkle-smoothing collagen fiber to activate the use of oxygen within the cells. This treatment soothes redness and relieves sensitivity. Suitable for all skin types.
LIFT & GLOW FACIAL | RM635
75 minutes
Specifically designed to redefine facial contouring and radiance. This treatment is exclusively formulated, featuring the latest in freeze-dried technology to deliver instant repair-boosting results for a firmer, tighter and more youthfully defined appearance. Suitable for all skin types.
SUN-LOVER ANTIOXIDANT FACIAL | RM527
75 minutes
A radical facial treatment that combines high potency vitamin C with stimulating freeze-dried seaweed rendering the skin firmer, brighter, rejuvenated, and velvety soft. This treatment is suitable for all but excellent for smokers, sun-bathers, and sun damaged skin.
REINVIGORATING EXPRESS FACIAL | RM322
30 minutes
A quick facial to wake your skin and restore a glowing look when you are short on time. Includes cleansing, exfoliation, mask and finishing cream.
OXYGENATING INFUSED FACIAL | RM635
90 minutes
This treatment is designed to nourish your skin and promote collagen growth. It involves a machine that is used for spraying highly concentrated molecules of oxygen right into your epidermis. The oxygen that’s applied to your face and neck is infused with vitamins, minerals, essential nutrients, and botanical extracts.
BODY TREATMENTS
SCRUBS | RM258
SIGNATURE ORGANIC PROBIOTIC SALT AND SUGAR SCRUB
60 Minutes
Enjoy a full body scrub, rich in healthy probiotics with Epsom salts and organic sugar infused in organic shea butter. Your skin will be instantly smoother and hydrated. Can be performed without scent or with a bespoke aroma of your choice.
MALAYSIAN HIBISCUS BODY SCRUB
The national flower of Malaysia is well-known for its ability to rejuvenate the skin. Enjoy this treatment that is finished with an application of hydrating lotion leaving your skin looking refreshed.
DETOXIFYING PEARL COCOA SCRUB
A special combination of pulverized pearls taken from the local bays of Semporna in east Sabah, and cocoa beans grown in abundance throughout Malaysia. This popular rejuvenating treatment will make your skin glow with radiance.
SCRUBS | RM322
SIGNATURE ORGANIC SALT AND SUGAR SCRUB
60 minutes
Enjoy a full body scrub, rich in aloe vera, apricot oil, cocoa butter, and shea butter. Your skin will be instantly smoother and hydrated. Can be performed without scent or with a bespoke aroma of your choice.
MALAYSIAN HIBISCUS SCRUB
The national flower of Malaysia is well-known for its ability to rejuvenate the skin. Enjoy this treatment that is finished with an application of hydrating lotion leaving your skin looking refreshed.
DETOXIFYING PEARL COCOA SCRUB
A special combination of pulverized pearls taken from the local bays of Semporna in east Sabah, and cocoa beans grown in abundance throughout Malaysia. This popular rejuvenating treatment will make your skin glow with radiance.
WRAPS | RM386
SIGNATURE NOURISHING ORGANIC WRAP
60 minutes
Using our exclusive organic moisturising cream that combines active aloe vera and Glycerine, this wrap will plump, firm, and hydrate the skin in the most natural way. Can be performed without scent or with a bespoke aroma of your choice.
NATURAL AFTER SUN RESTORATIVE WRAP
A healing body wrap made fresh for each treatment using local guava, avocado, mango and aloe vera mixed with ice to remove redness and heat from the body and work as a moisture boost to rehydrate your skin.
DETOXIFYING BORNEO VOLCANIC MUD WRAP
This full body wrap begins with a refreshing dry body brushing followed with a wrap using local volcanic mud clay. This mud contains high concentrations of trace minerals known to aid the body’s detoxification processes.
SCRUB AND WRAP COMBINATION | RM570
90 minutes
Two is always better than one. Choose any scrub and combine it with any wrap of your choice to leave your skin wonderfully soft, hydrated, and youthful looking.
SPA ROMANTIC BATH SOAK | RM100 per bath
30 minutes
Enjoy a luxury bath soak in the privacy of your spa villa. The soak can be added to any treatment or enjoyed on its own:
•Tropical Coconut Bath Soak,
•Aromatherapy Bubble Bath Soak, or
•Rose Petal Bath Soak
MASSAGES
All of our treatments are performed with the highest-quality ingredients rich in premium coconut to hydrate, passionflower to soothe, and premium flower essences to relax, rejuvenate and calm your body and mind. All oils are formulated in Canada and the USA by ZENTS with natur al and biodynamic ingredients and come with the option of unzented or a gentle aroma.
SIGNATURE MALAYSIAN ENERGIZING MASSAGE | RM408/RM528
60/90 minutes
Our authentic massage combines two types of techniques designed to re-energize the body and stimulate blood flow. A medium pressure massage is first performed before rattan stalks are rhythmically tapped across your muscles causing them to awaken and increase circulation.
RELAXING AROMATHERAPY MASSAGE | RM408/RM528
60/90 minutes
Our most popular treatment, this light to medium pressure Swedish massage is designed with all of your needs in mind. Choose from a selection of natural aroma oils to enhance your spa experience. An excellent choice for first time spa-goers.
DEEP TISSUE MASSAGE | RM408/RM528
60/90 minutes
This deep tissue massage, which works into the layers of the muscles, will naturally help to release muscle tension from your body.
ASIAN BLEND MASSAGE | RM408/ RM528
60/90 minutes
This specialised treatment uses a combination of Asian techniques such as Malaysian, Balinese, Indian and Thai to energize and wake up your tired muscles with tapping, rolling and hacking techniques.
SOOTHING FOOT MASSAGE | RM236/RM278
30/45 minutes
After a long day, this massage will help to reduce swelling of the feet and ankles, stimulate blood circulation and relieve stress.
RESTORATIVE FOOT THERAPY | RM292/RM392
45/60 minutes
Refreshing foot therapy removes the dead skin cells and includes a pressure point massage on the feet using hot stone and reflexology points to release the tension and increase blood circulation.
STRESS-RELIEVING NECK AND BACK MASSAGE | RM236/RM278
30/45 minutes
This focused massage helps to quickly release tension in the neck, shoulders and back and is ideal for those who are short on time.
HOT STONE MASSAGE | RM608
90 minutes
Chi’s hot stones massage combines all the benefits of thermotherapy with gliding massage strokes to create a deeply relaxing and healing massage along meridian lines, using the warm stones to ease muscle and restore the body’s energy and vitality.
URUTAN MALAYSIA | RM582
90 minutes
This signature Malaysian massage is a wonderful journey, combining some of the finest elements of the Malaysian races' native massage techniques: Herbal Foot Soak, Qi Gong Breathing, Head Massage and Reflexology. This signature massage aims to rejuvenate, refresh and relax, instilling the Malaysian Holistic Wellness Experience to make it a unique treatment that perfectly combines natural indigenous products and ingredients.
OLUMIS HERBAL COMPRESS | RM552
90 minutes
This is an exotic massage inspired by the traditions of Bobohizan, the island’s native healers. It starts with a foot ritual using seven types of herbs such as nutmeg, red ginger, and betel leaf, believed to remove negative energy. It is followed by a special body massage using firm palm and thumb pressure.
GOOD TO KNOW
Make a date with your well-being.
RESERVATIONS
Advance bookings are recommended. Please send an email, call or visit Chi, The Spa should you wish to book or discuss a reservation. Please be advised that massages are only available for pregnant women in their second or third trimester.
MINIMUM AGE
The spa is an adult-only facility. To maintain a peaceful environment, children under 16 years are not permitted in the spa without parental consent. Children aged 12 years and older may undergo a spa treatment if they have a signed parental consent form. Please speak with our spa coordinator for further information.
CANCELLATION AND LATE ARRIVALS
In consideration of other spa guests, we request that notice be given at least 4 hours in advance if you are unable to keep your appointment. Please call our staff, who will be happy to help you reschedule. Noshows or appointments cancelled within 4 hours of the scheduled treatment time will incur a cancellation fee equal to 50% of the scheduled treatment. If you arrive late, we will endeavor to carry out your full treatment. However, please note that should there be another booking immediately after yours, your treatment may need to be shortened with no reduction in price.
WHAT TO WEAR
There is no need to bring or wear any special clothing. Spa wear will be provided in your treatment suite. Facial gowns are provided for facials. For your comfort, disposable underwear is available for all body treatments and massages. Please do not bring valuables to the spa. The resort and spa are not responsible for lost or missing items.
CELL PHONES AND DEVICES
For the comfort of other spa guests, please ensure your electronic devices are switched off upon entry to Chi, The Spa.
ARRIVAL TIME
To make the most of your spa experience, please arrive at least 10 minutes before your appointment.
PREPARING FOR YOUR TREATMENT
For ladies, no preparation is necessary. For men, we recommend shaving no less than two hours prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.
YOUR PRIVACY
Your personal privacy will be protected at all times during your treatment. Your therapist will ensure that you are professionally draped, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.
MEETING YOUR NEEDS
Upon arrival to the spa, the spa coordinator will ask you to complete a brief health consultation form to ensure that your treatments are best suited to your needs. Please inform the spa coordinator if you are pregnant or have any health issues. Our spa coordinator are experienced in all treatments and would be delighted to assist you in planning your spa experience, regardless of whether you are staying in the resort or living in the city.
YOUR TOTAL COMFORT IS OUR GOAL
Although we do our best to anticipate your needs, we appreciate that spa treatments are an individual experience. Please let your therapist know if there is any way that they can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel or adjusting sound or lighting levels. We recommended you to shower before coming for your treatment so as not to lose treatment time. We appreciate your feedback and encourage you to fill in a guest questionnaire following your treatment. Enjoy your experience at Chi, The Spa at Shangri-La.
Open daily from 10:00am to 10:00pm.
Please call the Service Centre at Extension “3” to book an appointment or to discuss your priorities and choice of treatments.
SAFETY AND SECURITY
Fire Procedures
A guest floor plan on your door shows you the location of exit stairwells, fire alarms and fire extinguishers.
If you should see smoke or fire, dial Extension “2” for the Service Centre or raise the alarm.
Should evacuation of the Resort become necessary, please observe the following procedures:
v Leave your room immediately, making sure that your room door is closed and the master switch is turned off.
v DO NOT USE THE ELEVATORS.
Proceed immediately to the nearest exit staircase and follow it down to ground level.
The resort is equipped with comprehensive safety equipment. In the event of an emergency, the alarm will be sounded. A floor plan is located on the room door. Please familiarize yourself with the emergency exits. In cooperation with the municipal authorities, the management takes this opportunity to assure you that we are constantly taking every precaution to maximize your safety.
For your security, the resort is constantly patrolled by security personnel. Please use the safety latch on the entrance door for added protection and privacy. Please ensure your balcony door is locked at all times. At the same time, please use the peephole to check on a caller’s identity before opening the door. Our staff can be identified by their name tags and uniforms.
In accordance with the Government regulations, any visitor staying after 10:00pm has to be registered at the reception.
OCCUPATIONAL SAFETY, HEALTH & ENVIRONMENTAL POLICY
It is the policy of Shangri-La Tanjung, Kota Kinabalu (TAH) to provide accommodation, food & beverage and other resort services to all customers in a manner that best conserves resources, consistently maintains an awareness of the responsibility towards protecting the environment and enhances occupational health & safety through its management programme whilst maintaining its high standards of customer services and fulfilling its corporate social responsibilities.
Our commitment towards Occupational Safety, Health and the Environment (SHE) includes the following principles to serve as a basis for the resort’s Safety, Health and Environmental Management System:
(i) Comply with the applicable SHE legislation and other requirements as a minimum performance standard and ensure all staff is aware of these requirements.
(ii) Continuously identify the Occupational Hazards and Risks of all resort operations and activities.
(iii) Protect the work place, equipment, facilities, safety and prevent personnel injury and ill health including those caused by widespread outbreaks of infectious bacterial or viral diseases
(iv) Committed to the continual improvement of environmental performance by seeking to minimize and prevent pollution, mitigate environmental risks, practise effective waste management, reduce, reuse and recycle where such alternatives are economically feasible.
(v) Educate all employees and persons working for or on behalf of the resort to be competent to work safety in the hotel premises and respect the environment, and to continue participating in environmental activities and assisting environmental organizations to improve the quality of the environment.
(vi) Monitor the effectiveness of the system on a regular basis and continually improve the SHE Management System.
(vii) Recognizes the worker’s duty to identify hazards and supports and encourages workers to play an active role in identifying hazards and to offer suggestions or ideas to improve the health and safety programme.
To share the aspiration of our safety, health and environmental initiatives, we will make the policy available to the public on request.
Conor Hadlington General Manager
POLISI PERSEKITARAN, KESIHATAN DAN KESELAMATAN PEKERJAAN
Adalah menjadi polisi Shangri-La Tanjung Aru, Kota Kinabalu (TAH) untuk menyediakan kemudahan penginapan, makanan dan minuman dan perkhidmatan resort lain kepada semua pelanggan dengan memulihara sumber dengan cara yang terbaik, mengekalkan kesedaran tanggungjawab terhadap memelihara alam sekitar dengan konsisten dan meningkatkan keselamatan & kesihatan melalui program pengurusan sambil mengekalkan piawaian servis pelanggan yang tinggi dan memenuhi tanggungjawab sosial korporat.
Komitmen kami terhadap polisi ini melibatkan prinsip-prinsip berikut sebagai asas keselamatan, kesihatan dan persekitaran sistem pengurusan resort.
(i) Mematuhi perundangan SHE dan keperluan undang-undang yang lain sebagai prestasi piawaian minima dan memastikan semua pekerja mempunyai kesedaran terhadap keperluan ini.
(ii) Mengenal pasti bahaya, menilai dan mengawal risiko di tempat kerja dan aktivitiaktiviti resort secara berterusan dan konsisten.
(iii) Melindungi tempat kerja, peralatan, kemudahan dan mencegah kecederaan diri dan penyakit termasuk yang disebabkan oleh wabak penyakit bakteria atau virus yang menular
(iv) Komited meningkatkan prestasi persekitaran secara berterusan melalui pengurangan dan pencegahan pencemaran, pengurusan efektif bahan buangan, guna semula dan kitar semula.
(v) Mendidik pekerja dan orang yang bekerja untuk resort supaya lebih terdorong untuk bekerja dalam keadaan selamat di dalam hotel dan menghormati persekitaran serta terus menyertai aktiviti dan menolong organisasi untuk meningkatkan kualiti persekitaran.
(vi) Memantau keberkesanan sistem yang ada dan terus meningkatkan sistem pengurusan SHE.
(vii) Mengiktiraf tugas pekerja untuk mengenal pasti bahaya, serta menyokong dan mendorong pekerja untuk memainkan peranan aktif dalam mengenal pasti bahaya dan memberikan cadangan atau idea untuk meningkatkan program kesihatan dan keselamatan.
Bagi tujuan berkongsi hasrat ini, polisi dan dasar keselamatan, kesihatan dan persekitaran boleh didapati oleh pihak awam atas permintaan.
Conor Hadlington General Manage
FOOD SAFETY POLICY
It is the policy of Shangri-La Tanjung Aru, Kota Kinabalu to provide food and beverage that are safe for consumption through strict adherence to the food safety management system, process of purchasing, receiving, storage, preparation and serving to all our guests and employees.
This policy serves as the basis of the Resort's commitment towards food safety management in accordance with the ISO22000 standard and other relevant requirements.
The Resort is committed to:
• To support implement and maintain the food safety management system through training and communication. This is to ensure the related employees are competent to effectively ensure the success of the food management system to the Resort,
• To support communicate issues and concerns related to food safety to the related food supply chain internally and externally, and
• To support the Resort’s food safety management system, measurable objectives and programmes are established and reviewed to ensure continual improvement.
• Ensuring all staff are competent to ensure effectiveness of food safety management system and prevention of communicable diseases.
Conor Hadlington General Manager
CORPORATE SOCIAL RESPONSIBILITY (CSR)
SHANGRI-LA HOTELS AND RESORTS
As the award-winning resort in Sabah, Shangri-La Tanjung Aru, Kota Kinabalu is the leading organization in the state of Sabah in pursuit of environmental conservation. The resort is the first organization in the Malaysian state of Sabah (Borneo) to be awarded ISO 14001 in 2000 for its Environmental Management System (EMS) which requires a yearly audit for re-certification.
Shangri-La’s Corporate Social Responsibility (CSR) guiding principles are built on the following areas that reflect existing and emerging standards of CSR:
Sanctuary – Marine Conservation Programme
Together with the resort’s dedicated full-time CSR & Sustainability Service Leader, we:
- Conduct regular underwater and coastal clean-ups
- Create infographic boards to create awareness on marine conservation for our guests and the Do’s and Don’ts while on the islands
- Run regular programmes with schools nearby, teaching the children about marine conservation
- Work with the government agency, Sabah Parks, on marine conservation
- Breed several varieties of clownfish locally at the resort to educate the public on this species of fish that is unique to this part of the world. Have you met our resort’s mascot Jaga, the orange clownfish located at the Clownfish Discovery Centre?
Embrace – Shangri-La Tanjung Aru, Kota Kinabalu Adopts Local School Adoption
The resort officially adopted a local primary school located at Kitobu Inanam as one of our Corporate Social Responsibility projects.
The school is located just 30 minutes from the city centre. Some of the two hundred children attending the school come from impoverished families living in villages around the school.
Under this CSR programme, the Resort supports Kitobu Inanam Primary School through various planned activities:
- English book donations to the school’s library,
- Working with the local medical community to create medical records for the students and measure their nutrition levels,
- Maintenance and upgrading of current school infrastructure to create a safe environment for the pupils,
- Regular visits by the Resort’s employees and guests to teach the children English and
- Improve the education of the special needs pupils by working with other NGOs (NEW)
Environment
The resort received its internationally-recognised environmental certification, ISO 14001, in the year 2000. Today, it is very much a part of our culture to reduce, reuse and recycle… and more! From having our own water bottling plant that helps us reduce 450,000 bottles to the land fill a year to our own herb garden, from practicing two methods of composting to using only used biodegradable chemicals, Shangri-La’s Tanjung Aru Resort & Spa remains dedicated to its environmental beliefs with these eight programmes:
1) Reduce waste to the landfill
2) Reduce water consumption
3) Reduce electricity consumption
4) Reduce carbon footprint
5) Internal and external awareness programmes
6) Compost waste produced in resort
7) Continue marine conservation programmes
Stakeholders
We are committed to operating the resort in an economically, socially and environmentally responsible manner while balancing the interests of diverse stakeholders. Through the development of an engagement process, we are gaining greater understanding of our stakeholders’ concerns, while deepening our engagement with our partners. By doing this, it helps strengthen our strategy.
Our partners and programmes include:
- The Kota Kinabalu City Hall and all environmental government bodies,
- Several non-government organizations that share community issues with us,
- The local community that requires assistance with areas that we specialize in,
- Nearby schools that we can share on environmental practices,
- Children from special schools whom we invite to our yearly children’s Christmas party,
- Homes for the underprivileged that we donate used items, food and assistance to, and
- University and college students whom we provide internship training to.
Health and Safety
Occupational health and safety is the focus of all Shangri-La Hotels and Resorts. Following regular stringent assessment by an independent and accredited certification party, the resort is certified OHSAS 18001, an international standard for occupational health and safety management systems (now known as ISO 45001), since 2010.
Today, occupational safety and health continues to take top precedence in this resort with the below listed:
- A dedicated full-time Fire Life Safety Manager,
- Two programmes to Health & Safety issues such as
1) Increase hazard reporting and 2) Reduce injury rate
- Dedicated team of management and staff that meets monthly to discuss safety issues in the hotel to:
• Ensure safety of guests and staff at all times,
• Provide safe working environment for the staff,
• Provide personal protective equipment to staff when working in areas that need it,
• Train all staff on handling of chemicals,
• Have dedicated Emergency Response Team,
• Have dedicated First Aiders,
• Have dedicated team for crisis management
Supply Chain
Shangri-La Hotels and Resorts work closely with our specifically chosen suppliers and contractors to effectively manage our direct and indirect environmental impact.
We provide them with training on safety and corporate social responsibility when doing work at the resort and share our safety and environmental policies on hygiene standards with them. The resort also conducts regular visitations to their offices to check on their hygiene standards.
Employees
Shangri-La ensures that employees are treated fairly and with dignity with the following:
- Medical and dental benefits,
- Bereavement, matrimonial and maternity leave,
- Free meals at staff restaurants (breakfast, lunch and dinner),
- Provide uniforms,
- Competitive salaries,
- Training for all staff,
- Career development opportunities,
- Staff rest place and locker rooms,
- Staff gym,
- Recreational activities for staff,
- Monthly staff recognition programmes,
- Yearly staff dinner and long service award,
- Transfer opportunities within the group,
- Time given to staff to participate in all corporate social responsibility activities,
- Lactation Room.
People with Disability
Shangri-La Tanjung Aru, Kota Kinabalu recognizes the rights of all persons by hiring people with disabilities. 2% of our workforce is made up of people with disabilities. The resort also works with special needs schools to allow their students to train in the resort.
Guests Engagement
We include our guests and friends in our Corporate Social Responsibilities (CSR) by:
- Inviting guests from MICE (meetings, incentives and conference) groups to do CSR activities as part of the programme,
- Inviting guests on a weekly tour around the resort,
- Comprehensive write-up of CSR in the in-room guests directories and on the resort’s website, and
- Organising visitations to our adopted school.
ASEAN GREEN HOTEL AWARD 2024-2026
ASEAN awarded Shangri-La Tanjung Aru, Kota Kinabalu, with the Green Hotel recognition for its environmental practices. Here are just some of the resort’s practices:
IN GUESTROOMS:
- Water aerator in washbasin taps in every guestroom,
- Reusable glass bottles for storing drinking water, filtered in the resort’s own bottling plant,
- Air-conditioning automatically turn off in the guestrooms when the room balcony doors are open,
- A note for guests to actively participate in reusing bed linens, and more.
IN GENERAL AREAS OF THE RESORT:
- Food waste monitoring system to avoid oversupply of food. Food wastage is a misuse of natural resources and it can be controlled if monitored properly,
- No more plastic mineral water bottles in the Hotel Shop,
- Aim to have zero single-use plastic in the resort by 2025,
- Solar-powered lights that brighten the resort’s carpark and gardens,
- Use of LED lights throughout most of the resort that reduces energy consumption,
- Recycle plastic and paper,
- Collection of rainwater to wash boats,
- Successfully regenerated herb garden at the resort, leading to increased butterfly population,
- Successfully introduced stingless bees to the herb garden. These bees have taken up residence at the garden now, feeding on the flora and pollinating the plants while producing kelulut honey for our guests. Kelulut honey is known to have better antioxidant capacity, anti-inflammatory effects, and free radical scavenging activity than other local honey, and also possesses similar pro-healing properties as other kinds of honey.
- Annual training of all of our employees and suppliers about the resort’s environmental policies,
- Educate young guests and communities about marine conservation through the Clownfish Discovery Centre, and
- Herb garden grows edible flowers and herbs for the resort’s kitchens.
