One+All 12

Issue 12 March 2017

Trust View

Welcoming RCHT’s new chairman

‘Outstanding’

Our One+all | We Care Awards winners

Fabulous fundraisers Supporting the RCHT Charity

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Cover Picture One+all | We Care Award winners, Roskear Ward Health Care Assistant, Yvonne Tremain and Wellington Ward Sister, Sarah Wonnacott.

TRUST VIEW Jim McKenna, RCHT’s new Chairman

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Welcome to the latest edition of One +All - our regular magazine for patients, staff, volunteers, members and anyone with an interest in their local NHS.

My View Allison May, Lead Nurse for End of Life Care

Trust People News and views from around the Trust

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6

IN FOCUS Awards evening celebrates outstanding achievements

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Did You Know Prostate cancer monitoring project leads the way

Welcome

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This edition is packed full of great stories, achievements and progress.

This may seem hard to imagine at a time when the NHS is in the news almost daily at the moment about rising pressure and failing targets.

The unprecedented demand on services is a

fact and there is much in health and social Achievements

Celebrating more success

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care that must change, set out in our local plans at www.cornwall.gov.uk/shapethefuture

RCHT Charity

However, it is also a fact that there is much to be proud of in the NHS and in this magazine we celebrate staff achievements, new and BUZZ innovative services and stories that make the hard work worthwhile.

A round up of news from Improving Working Lives 16

Find out what our fundraisers have been up to

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Volunteering Our volunteers tell us what it means to them

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I hope you enjoy the magazine and thank you for your continued support.

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Garth Davies Associate Director, Communications at rcht.oneandall@nhs.net

In Focus ‘The Cove’ opens its doors

Membership Join our free membership and keep up to date with news and events

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My Story Surviving Sepsis

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What’s On and Competition Diary dates and Spot the Difference – win a sea-life safari! 25

One+all 3

TRUST VIEW

Jim McKenna We’re delighted to be welcoming Jim McKenna to the role of Chairman at RCHT. As a local councillor and former Chief Executive of Penwith District Council, Jim is a wellknown figure. Here, Jim shares his initial thoughts on the new role.

New RCHT Chairman Jim McKenna visits the Neonatal Unit to talk to sister Rachel Bailey about the new, larger unit the team will move into this Spring

As an experienced politician and former Penwith District Council chief executive you’re no stranger to a public role, what attracted you to RCHT? I was attracted by a combination of the opportunity and the challenge. For many years I have been involved in campaigning for better healthcare, particularly down in the west of the County and I am absolutely passionate about supporting the NHS here in Cornwall and the Isles of Scilly. I applied and was fortunate enough to be appointed as Chair of the Trust and so far (I’m writing this on my fourth day) I have absolutely no regrets! So far everyone has been very kind and very patient.

Where do you see those challenges in your new role?

There are a number of challenges and some changes in the way the Trust operates are inevitable. At present available resources do not match demand for services, both at RCHT and elsewhere in the wider health and care system.

To succeed will require greater levels of collaboration than hitherto and will need those responsible for decision making in Cornwall to put the needs of people and patients before those of individual organisations. I believe that those who commission health and care services need to work much more closely together and similarly I think that RCHT needs to be at the heart of a new NHS-led Accountable Care System together with our partners who provide care.

For this to work will require very clear engagement and communication with

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staff and public in advance of substantive changes being made and I am looking forward to being part of that, together with the rest of the Trust Board.

My role also includes Chairing the Trust Board and ensuring that myself and my fellow Non Executive Directors (NEDs) can provide a healthy mix of strong support and where appropriate, challenge, to the senior management of the Trust. My first impressions have been very positive, there are some brilliant people leading the organisation and it is a privilege to be in my new role.

Your appointment has been welcomed by health campaigners and Unions, how much of an advantage do you see that being in terms of building relationships?

That is a relief! Throughout my working life I have made a point of talking to and learning from as many people as possible.

That applies to those who provide services here and those who use them. I believe that I have strong community links which I hope will be helpful to the Trust. Equally though, it is essential that everyone working here feels appreciated and that their efforts are valued. I have already been out to see the work of those in the Emergency Department, in Intensive Care and to a number of wards. I hope to be able to visit all parts of our organisation in the next couple of months. My first impressions have been wholly positive and I was delighted that not only did people make time to talk to me (and answer what must at times have seemed like some fairly daft questions!) but also with

the openness and passion that everyone showed.

How will you balance your role as that of Chairman with that of representing the views of local people?

As most people know, I will be continuing as a Cornwall councillor for Penzance as well as Chairing the Trust. My primary local role centres around supporting the regeneration of the town and helping people resolve queries or issues. In the context of health and particularly RCHT I am a supporter of maximising public engagement, but my role as Chair will require me to consider the best interests of this organisation; by implication that includes staff and patients. I am perfectly comfortable with that and really looking forward to being a strong advocate of the brilliant work done on all the RCHT sites.

Is there anything else you would like to add about you as a person and your approach?

I am a fairly straightforward and approachable person. It is my intention to meet as many people as I can and to be as accessible as possible; if you see me, please stop me and say hello. The more people I talk to, the better I will understand the Trust and therefore the better I will be able to do my job.

Finally and at the risk of alienating 99% of those who read this – wouldn’t it be great if Leeds United were back in the Premier League where we belong?! n

MY VIEW

Whilst hospitals are most often the place where people come to be healed and where we witness the birth of new life, sadly too they may be where life ends. That can be the result of a major trauma, a natural consequence of aging or long term illness and our approach to the care of individuals and their loved ones along that path is so very important.

Allison May (centre) with End of Life Care Champions Bridget and Lorraine

successes. “This was aimed at all staff, not just those at the bedside,” says Allison. “We wanted to pick up on the fact that so many staff can have an impact on a patient’s or relative’s end of life experience. The smallest thing like the way we handle a phone call can change an experience instantly. Our champions are there to encourage and support colleagues.”

Allison’s work has also included the introduction of a new end of life care plan. “There is still a degree of trepidation about end of life care planning, certainly among relatives who recall stories relating to the use of The Liverpool Care Pathway. In fact it was replaced a number of years ago and our approach is now very different.”

Many colleagues have recently taken advantage of a series of short training workshops using powerful real-life experience.

These gave an opportunity to look at how human factors influence events when a loved one is dying and the impact this has on a person’s life and on other family members.

“Both thought-provoking and practice-changing, they received some outstanding feedback with a number of colleagues saying it was the most powerful training session they’d ever received,” says Allison.

Building on these workshops a further series of training sessions has been set up to enhance skills in assessment of the dying person’s needs and preferences, advanced care planning, symptom management and advanced communication skills.

Information for patients and relatives has recently been improved and there is also a helpful communication guide for staff.

Allison adds, “As learning is shared among wider teams, there is no doubt this will play a large part in improving care, support and more open discussion, not just at work but with our own friends and families, in considering our approach to end of life.

It’s certainly not the end of the work we need to do but we are certainly making positive progress towards excellence in end of life care.”

One+all talks to Lead Nurse for End of Life Care, Allison May,

A recent relative’s reflection:

about her role in raising awareness of end of life care.

“End of Life Care was one of the areas Care Quality Commission assessors had identified during their 2016 visit for which we should have a better and more consistent approach,” explains Alison. “It’s not something unique to RCHT, many other trusts have received similar feedback.

“Getting end of life care right isn’t easy and culturally our society has a tendency to shy away from talking openly about death. Consequently we get things wrong, misunderstandings occur and relatives can find themselves less well prepared than they might be for their loss,” says Allison.

Allison’s role was created to support and advise colleagues and to raise the profile of end of life care. Setting up a network of over 100 end of life care champions was one of her early

“Amazing supportive staff and great end of life…

My mother in law sadly passed after a 9 day fight. During this time the Dr overseeing her care was honest, caring and supportive. They always took the time with my motherin-law and the family. We were kept informed and felt included with decisions and her end of life care. The staff on medical admissions from nurses, to health care workers and food staff were outstanding. The compassion and support helped the whole family through a very distressing time and she passed with dignity. The staff were clearly understaffed at times but this never effected the level of care, cleanliness or support provided.” n

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TRUST PEOPLE

Maternity Services leading the way in eObservations Royal Cornwall Hospital’s maternity service has become the first maternity ward in the country to go live with recording mother’s basic observations, such as blood pressure and heart rate, electronically, using the mobile device technology.

Senior Midwifes Mary Julyan and Karen Stoyles, alongside consultant Dr Aylur Rajasri led the project, looking at the specific requirements needed for the maternity setting with the supplier and RCHT eHealth nurse, Tamzin Elford. eObservation is an innovative idea which improves patient safety by recording observations, assessing them against predetermined criteria and escalating warnings where appropriate.

It has meant an end to the old paper-based observation charts.

“It is hugely beneficial,” says Dr Rajasri, “and I am proud the team has taken the change so positively and made it such a success as we strive to continually improve care. We’re now looking forward to becoming entirely paper-free by implementing the electronic observations for newborns too!”

First accredited hearing aid service in Cornwall NHS The audiology team at the Royal Cornwall Hospital has recently joined around just 50 services across the country to be awarded accreditation with the UK Accreditation Society (UKAS).

The achievement comes after a great deal of hard work by the team in demonstrating their hearing testing and hearing aid fitting services for adults and children meet the exacting standards set out by the Royal College of Physicians.

“This is really good news for patients,” says Julie Folkard, Head of Audiology Services, “as it endorses the high quality of service on offer to patients. Often people don’t realise we fit the latest digital hearing aid technology for free and that’s even better when it’s backed up by a skilled and expert team.”

Accreditation is encouraged for all providers of Audiology and hearing services including those on the ‘high street’ and the RCHT service is the only provider in Cornwall & the Isles of Scilly to hold UKAS accreditation. It covers both routine and complex hearing problems and with the team able to easily refer patients to specialists such as hearing therapists and ENT consultants, patients have access to a high quality and comprehensive range of care and treatment.

Success for RCHT with growing research portfolio There’s been great news for research and patients in Cornwall & Isles of Scilly as a new league table puts RCHT at 36th out of over 400 trusts for research activity, as well as having the fastest growing study portfolio of acute hospitals in the South West Peninsula.

Last year the number of research studies underway was doubled and the number of new patients signed up to take part increased by 20% to over 2,700. In 2002 RCHT had just 3 patients involved in research studies!

Director for Research and Development at RCHT is Consultant Oncologist, Dr Duncan Wheatley.

Duncan says, “Whilst we might not have the largest number of studies underway, RCHT is the only Trust in our area which is actually seeing a growth in research activity. It’s great news for patients who have access to the latest treatments and all the additional monitoring that comes with studies. The safest place you can be as a patient is in a research study.”

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TRUST PEOPLE

Maternity Development Work is underway for the refurbishment of the Maternity services at Royal Cornwall Hospital. The first phase saw the relocation of the post-natal ward (Wheal Fortune) to a refurbished ground floor ward, in order to make way for the new neonatal unit and birthing centre.

The relocated Wheal Fortune ward has been extended to create a new dayroom, as well as having a new link corridor from the Princess Alexandra Wing.

Work on the second phase is well under way and will see the relocation of the neonatal unit into the space vacated by Wheal Fortune. This will be opening in Spring 2017. This will see the unit have more space, as well as continuing to being close to our delivery suite.

The third phase of the project will see the creation of a midwifeled birthing centre, which will be opening in the Summer of 2017.

This new birthing centre will be created in the vacated neonatal ward and will provide four brand new en-suite facilities with birthing pools, in a relaxed and homely atmosphere.

Want to get involved? We will be launching our appeal for the Princess Alexandra Wing (PAW) in 2017, in order to provide these refurbished areas with the new facilities to the highest standards!

Expanded family accommodation rooms, child friendly play rooms and the newest technology are amongst some of the projects included in the appeal wish list! Look out for more details soon at www.royalcornwall.nhs.uk or email RCHT.Charity@nhs.net

Sensory garden adds to support for patients with dementia at West Cornwall Hospital With the support of staff from Med 1 and Med 2 wards, West Cornwall Hospital was delighted to open their new Sensory Garden.

The garden is a natural progression of the innovative work staff and volunteers have been doing at the hospital to enhance care for patients with memory loss and dementia. It provides an outdoor space in which to hold the weekly memory café sessions and a relaxing, quiet space at other times for patients, relatives and visitors to enjoy.

West Cornwall Hospital Matron, Shirley Harris said: “It’s a fantastic space and is already being well-used. We’ve been able to hold memory café sessions outdoors in the fresh air with music and refreshments. It’s even been possible for a number of our patients to enjoy their lunch outside. The plants and other familiar items make the whole area very calming which is exactly what our patients need and the environment gives us lots of ideas to stimulate conversation and activity, which is so important in keeping patients well whilst they are waiting to go home to other care settings.”

The garden has been made possible thanks to donations to the Royal Cornwall Hospitals Charity Memory Café Fund, including over £1200 raised by former junior doctor George Heaton-Renshaw who took on the Atlantic Challenge of 3 marathons in three days.

There were also significant donations from IWL, the Friends of West Cornwall Hospital, Sainsbury and Co-operative supermarkets in Penzance and local group The Gaiety Girls.

Pictorial menu aims to improve communication and choice Mitie Dietitians have been working with health care professionals at RCHT and other Trusts where they provide catering services to develop a new pictorial menu guide.

“The pictorial menu is a fabulous tool our teams can use for patients with speech, cognitive or language difficulties,” explains dietitian Hannah Wright who works for both RCHT and Mitie.

“It will help patients with communication difficulties inform care staff of their likes and dislikes and therefore promote independence and free choice.

We hope that this will in turn have a positive impact on patient nutrition and hydration in this group of service users/patients.”

Jenny Trinder, Highly Specialist Speech and Language Therapist said, “This is a positive step towards accessible information and certainly the use of photos as real representations is an excellent way to support communication”.

The new menus are being rolled out across the Royal Cornwall Hospitals Trust and will be accessible to patients and staff on every ward. Among the first to receive their menus was the team on Phoenix Ward. Mitie hosts Stuart and Coreina (pictured with Hannah centre) were both impressed and couldn’t wait to put them into action!

One+all 7

ACHIEVEMENTS

Awards evening celebrates outstanding achievements There was tough competition for the 2016 One+all | We Care Awards with more than 150 nominations.

With so many outstanding and deserving entries, our judging panel found themselves having to make difficult choices in deciding the winners and overall winner in each of the 5 categories.

Delighted to be presenting the 2016 awards, alongside Chief Executive Kathy Byrne, RCHT Chair, Dr Mairi McLean said, “The One+all | We Care Awards are a time to be proud and they are proof that we recognise the outstanding people at Royal Cornwall Hospitals.

They are proof that we have the people and the talent to achieve outstanding services for the community we serve.”

Sophie Stokes with RCHT chair Dr Mairi McLean

n category

Representing the Headland Unit team - winners in the Care + Compassio

Our 2017 One+all | We Care Awards nominations will be widely promoted early next Summer but you can put in a nomination at any time: www. surveymonkey.co.uk/r/WeCareAwards17 Anyone can make a nomination – patients, visitors or staff members – and individuals and teams working in any part of the Trust can be nominated, including volunteers and those employed by external contractors who work with us to provide services to support patient care.

Members of the ‘outstanding for caring’ team from West Cornwall Hospital

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ACHIEVEMENTS

Care+Compassion: Overall Winner

Dr Aylur Rajasri, Consultant Obstetrician

Winners

Yvonne Tremaine, Healthcare Assistant, Roskear Ward Cindy Turner, Hostess, Tintagel Ward The Headland Unit Medical Units 1+2 www.youtube.com/watch?v=WWSIpVQkT18 Sarah Wonnacott

Inspiration+Innovation: Overall Winner

Dr Tom Sulkin, Consultant Radiologist

Winners

The Applications Development Team Julie Jephson, Clinical Nurse Specialist for Respiratory Bridget White, Children’s Community Physiotherapist St Michael’s Hospital Physiotherapy Team www.youtube.com/watch?v=nKMaOObFC54

Working Together: Overall Winner

The Heart Function Clinical Nurse Specialists Dr Tom Sulkin with Kathy Byrne and

Mairi McLean

Winners

Rob Noventa, Dave Finn & Diane Poppleton, Carnkie Ward The Clinical Site Team Anaesthesia Rota Team www.youtube.com/watch?v=i3tV2vqT7gk

Pride+Achievement: Overall Winner

Sarah Wonnacott, Sister, Wellington Ward

Winners

Andrew Kitch, Finance Accounts Payable Manager Rachel Balls, Sister, Gwithian Unit The Data Quality Team www.youtube.com/watch?v=IqGa2wQZp9k

Trust+Respect: Overall Winner

Sophie Stokes, ‘Get in Cornwall’ Administrator Dr Aylur Rajasri

Winner

Alison Hill, Lead Pharmacist Supply Services www.youtube.com/watch?v=FHBC7JNIXpQ

Care+Compassion: Special Award

The West Cornwall Hospital Team In recognition of the achievement of all colleagues at West Cornwall Hospital whose work was recognised by the Care Quality Commission with the award of an ‘outstanding for caring’ rating, together with a 5-star NHS Choices rating. www.youtube.com/watch?v=7WLN6UqkPuw y

One+all 9 Clinical Site Team

ACHIEVEMENTS

Here are some extracts of what inspired nominees to put forward our overall category winners. You can hear all of them in full and see videos of all of our winners on our YouTube Channel – www.youtube.com/royalcornwallnhs Care + Compassion Overall Winner: Dr Rajasri, Consultant Obstetrician

“ I nominated Dr Raji, quite simply because I believe her kind, compassionate and knowledgeable care saved the life of my premature twins. Through her extremely diligent monitoring, she ensured the safest possible delivery of my babies. She truly puts patients above herself and is 100% dedicated to each individuals best outcome. Thank you Raji for protecting my unborn twins.”

Inspiration + Innovation Overall Winner: Dr Tom Sulkin, Consultant Radiologist

“Dr Tom Sulkin has been nominated for this award, in recognition of his forward thinking, clinical insight, his energy, drive and sheer determination to ensure a local PET CT imaging service for the population of Cornwall.

PET CT is invaluable in diagnosing in stages cancers, assists in determining the most appropriate cancer treatments and in assessing the effective cancer therapies. The shiny new Alliance Medical PET CT unit is testament to Dr Sulkin’s fantastic vision, innovate solution and inspiring energy.”

Working Together Overall Winner:

Joanne Davies & Sian Pelton, Heart Function Clinical Nurse Specialists

“The Heart Function Specialist nursing team is a passionate team of two nurse specialists who care deeply for their patients. They work closely with their community peers in caring for a group of people with heart failure. Through working with patients, their community colleagues and their senior nurse, a heart failure self management plan was developed. All those involved in this project have been positive and patients find it useful as it has empowered them to manage their own condition”

Pride + Achievement Overall Winner: Sarah Wonnacott, Ward Sister, Wellington Ward

“Sarah is a leader who is extremely knowledgeable and skilled in respiratory nursing. Sarah believes passionately and recognised the link between having knowledgeable and skilled nurses in their speciality and the quality of care that a patient receives. She’s an incredible role model, not just for her own nursing team but also for the multi disciplinary team. She has excellent leadership qualities and also is a real team player.”

Trust + Respect Overall Winner:

Sophie Stokes, Get in Cornwall Administrator, Learning & Development

“Sophie is an outstanding ambassador for RCHT through her work to encourage new talent into the organisation. She joined the Trust to support the development and the launch of ‘Get in Cornwall’ project, bringing together health and social care employers across the county to create a one stop shop for the many routes into careers in our respective organisations. I can honestly say that individuals like Sophie make me proud to be part of RCHT and I sincerely hope her continued work will see many more like her join us in the years to come.”

Care & Compassion Special Award: West Cornwall Hospital

“We are so proud of the whole team at West Cornwall Hospital for the outstanding care recognised by the Care Quality Commission. The Chief Inspector said ‘The staff were seen to deliver care that was kind and compassionate and went the extra mile to both care for patients and relatives. The team are treasured by the local community and deserve the 5 star feedback they get.” n

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DID YOU KNOW

Dr John McGrane, Oncology Consultant for Royal Cornwall Hospital explained that even though the increase in the survival

Royal Cornwall Hospital is leading the way in Prostate cancer treatment, after adopting a new project called True NTH, giving patients the opportunity to take back control of the management of their follow up.

The True NTH project, which was a partnership between the Movember Foundation and Prostate Cancer UK, is a pilot scheme which has been adopted by five hospitals throughout the UK, Royal Cornwall Hospital being one of them.

rate of Prostate Cancer is a fantastic story, the pressures to continue to monitor all these extra patients was taking its toll. “We see around 400 people a year at RCHT with Prostate cancer, which has increased around 25% in 5 years” stated Dr McGrane. “Our clinics were becoming overwhelmed, with some patients having to travel great distances for ongoing care clinics that would at times only take about 5 minutes.”

“The True NTH project has really helped to bridge that gap; it allows well patients to be managed at home, allowing them to have access to their own records and to follow their own progress. It also saves patients travelling here to find out results, which helps to free up spaces within our clinics for new patients or for patients who have encountered problems.”

As part of the introduction to the True NTH programme, patients were invited to attend a one off 4 hour supported self-management workshop, where they can discuss issues such as side effects, symptom management, as well as where to get help, diet guidance and exercise tips. Each patient on the system has set parameters that are monitored by the Specialist Prostate Cancer Team, so if a patient’s result goes out of that range or a patient reports an untoward symptom, they are contacted by the Prostate Cancer Support Team at RCHT and the issue is dealt with.

Dr John McGrane has seen a huge difference in the standard of care being offered to patients since the project launched and feels initiatives like this are the way forward in healthcare. “I see self-supported management project like True NTH as the future of monitoring and surveying patients that have had treatment for Prostate cancer” stated Dr McGrane. “Whilst this is a pilot scheme at the moment, it’s certainly something I would see being standard of care over time.”

Debbie Victor, Uro-Oncology Clinical Nurse Specialist, stated they have been really pleased with the level of interest from patients to date and how it has been received. “Some patients were a bit wary of having to use the internet and accessing websites at first but it has been embraced by patients, making them feel they can take control back whilst still being safe in the knowledge that we are there in the background, keeping

T

an eye on them” stated Debbie. “The programme has been in

results. Within this system, they are able to contact a Prostate

selected as one of only 5 sites across the UK to be involved

Cancer Support Worker via secure email if they have any concerns

with this project and even more thrilled that we have been the

or problems, as well as being able to obtain information about self-

top recruiters out of all the sites. It’s great to see the people of

care and health questionnaires they are able to complete.

Cornwall embracing a new way of working so well.” n

he project has been implemented within the Trust for

place for over a year now and we have already seen a reduction

almost a year and so far RCHT has 640 patients signed

in the telephone clinics, which in return has freed up the Nurse

up. It allows patients to access their blood results via an

Specialist, meaning they are able to see patients with more

online secure website, rather than travelling into hospital

complex needs.”

for an appointment or having to wait for a phone call with their

“We are delighted that Royal Cornwall Hospital has been

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ACHIEVEMENTS

Breast care team riding high after award wins

Celebrating more success!

It’s been a fantastic six months for teams across RCHT who have either won or been finalists for awards on both a national and international stage.

Mermaid Surgical Research Team

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There’s been double success for the breast care team based at the Mermaid Centre & St Michael’s Hospital who have not only received a national award for research but have also been voted winners by University of Exeter Medical School (UEMS) students.

The surgical breast cancer research team has achieved the CREST award recognition from the National Institute for Health Research (NIHR) for their impressive recruitment of patients to a range of research studies. The team is led by Senior Research Nurse Sadie Mitchell with clinical support from consultant surgeons, oncologists and research registrar.

Sadie said: “We are delighted that the NIHR has applauded our commitment and approach to ensuring that our patients have every opportunity to be offered and take part in breast cancer surgical research trials. This has truly been a team achievement. We promote health research to our patients from the outset. Getting this early contact with patients has proved invaluable to recruitment as it allows patients time to consider trial participation and have their questions answered.”

Mr Iain Brown, Consultant Oncoplastic Breast Surgeon said: “To be the recipients of such a prestigious national award is a tremendous honour for the entire team. It is particularly encouraging that the National Cancer Research Institute has recognised the strong research ethos in our department, the scope and breadth of our research portfolio and how trial participation is embedded in our philosophy for diagnosis and treatment of breast cancer in Cornwall.”

The breast care team’s second success came in the UEMS awards; established to recognise clinical staff who inspire and teach medical students and voted on by the students themselves. One nominee said: “The team was exceptional.

They allowed me to follow patients through the pathway in the clinic as well as see interesting cases. They issued an open invitation to attend breast theatre.”

The involvement of a huge number of clinicians and health professionals across RCHT in teaching is essential to ensuring the next generation of health professionals continue to improve on the high standards of care we enjoy today. The winners all have busy and demanding jobs but are willing to share their experience and to educate medical students in the wide range of skills they need.

The breast care team weren’t the only RCHT winners in the inaugural UEMS awards. Prizes also went to Dr Julie Thacker, who received ‘The Proclaimers Award’ for going not just the extra mile but 500 in supporting students at the Truro campus, and to Dr Anna Weiss, who won one of two awards for outstanding pastoral support.

ACHIEVEMENTS IN THE NEWS www.rcht.nhs.uk

Clinical matron is finalist at national nursing Oscars Clinical Matron for cardiology and respiratory medicine, Ian Moyle, has been recognised among the top nursing leaders in the UK after being selected as in finalist in the 2016 Nursing Times Awards.

Ian was shortlisted from a strong field of nominees in the Nurse Leader of the Year category to be one of just 10 finalists. He was nominated by RCHT Divisional Nurse, Elizabeth Trew who described Ian as an ‘outstanding clinical leader’.

Ian’s nomination featured his work on redesigning the matron ward round tool into an easy format so that all team members understand expectations and are committed to improving standards, while promoting excellent and compassionate care to patients.

Elizabeth says, “Ian is an exceptional role model. He is always professional with patients and staff and is a credit to the nursing profession. Ian totally understood the need for a better way to evidence the standard of care given and which was also required to ensure not just improvement but sustained improvement.”

Inspired by his experience at the awards ceremony and the opportunity to share ideas and best practice with colleagues from around the UK, Ian has been encouraging colleagues to all share their work with a view to more RCHT nominations in the 2017 ‘nursing oscars’.

Ian Moyles

Top award for specialist adult inpatient diabetes nurses…

Specialist diabetes nurses from the Cornwall Partnership NHS Foundation Trust beat off stiff competition to win the Quality in Care ‘Diabetes Team Initiative of the Year award’.

The team is based at the Royal Cornwall Hospital where they support adult inpatients with diabetes. The award is in recognition of the team’s efforts in perfecting an innovative hypoglycaemia simulation training programme for ward staff.

Diabetes team leader, Nurse Amanda Veall, who won the award with colleagues Amanda Davis and Kim Sleeman, said: “We didn’t realise our initiative in Cornwall would be so successful and we are delighted that we have been able to demonstrate ongoing improvements in our patient care. We are also very encouraged that other teams want to implement the programme.”

Commenting on the award winning project the judges said, “With clear objectives, a definitive service improvement model and excellent long-term evaluation, this high impact initiative is adaptable and highly replicable, we hope to see it disseminated across the country’s NHS trusts.” n

Julie Thacker

Kim Bull, Amanda Veall and Amanda

Davis

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CHARITABLE FUNDS

2016 was another fabulous year for the RCHT Charity with former patients, their families, friends and local people coming together to provide tremendous support through their fundraising activities. A huge thank you to you all!

We’d also like to thank Jessica Silye our Fundraising Manager who departed for a new challenge in the south of England towards the end of the year. As we start this New Year we are delighted to welcome the Charity’s new Fundraising Manager Karen Murrish who joins us from Cornwall Hospice Care where she worked for 10 years.

Beginning her career as the Charity Challenge Officer, Karen went on to work in various roles including Event Management, Corporate Fundraising and Fundraising Manager.

Karen said “I am really looking forward to a new challenge and being able to make a real difference. One aspect I am looking forward to is discovering and retelling the stories about the people the charity has benefited past and present. I hope to bring enthusiasm and experience to the role and look forward to working alongside colleagues to benefit patients across Cornwall.”

Sunrise Centre were Charity of the Year for Kelsall Steele

Karen and Abby from Kelsall Steele Investment Services Limited presented the Sunrise Centre with a cheque for £536.81. The Sunrise Centre has been the chosen charity for Kelsall Steele over the last year and previously they have supported the Neonatal Department too.

The investment services team have raised the money through various activities including bake sales and dress down Friday. Their most impressive challenge was the Cancer Research Pretty Muddy obstacle course back in September.

Philippa Robins, Superintendent Radiographer, took the time to show Karen and Abby around the Centre and highlight how donations really help. Philippa said “We are so thrilled for the donation from Kelsall Steele and it was great to be able to show Karen and Abby around the Sunrise Centre. Any donations made to the Sunrise Centre Fund go straight towards buying state of the art equipment and making the patient journey more comfortable”.

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CHARITABLE FUNDS www.rcht.nhs.uk

Vic Inn’s Golf Day raises over £10,000

The Victoria Inn, at Threemilestone, raised a massive £10,478 for our Cornish Heart Unit Fund in the Stafford Shield Cup. In September over 144 golfers took to the green at Truro Golf Club to support The Victoria Inn and local Nigel Stafford, who is the inspiration behind the Golf Day. Nigel suffered a near fatal heart attack a few years ago and received great care by staff at the Royal Cornwall Hospital (RCHT). Since 2013 The Victoria Inn and Nigel have called upon pub locals, local businesses and companies to say thank you to the Cardiology Department at RCHT raising vital funds to improve patient care and the services provided.

Mark Holden, Company Director of The Victoria Inn, said ‘The quick response of Mrs Stafford and the amazing Cardiology team at The Royal Cornwall Hospital means that our neighbour, friend and regular guest, Nigel Stafford is still with us all. Anything to help them to further enhance a patient’s recovery is so important.

It’s touching hearing the stories and seeing the effort that the Roskear ward put it.’

Since their first fundraising golf day in 2013, The Victoria Inn have raised £22,500 for the chosen charities of the Stafford Family. Last year’s event raised a total of £8,000 and this helped them set the target for 2016.

This year’s day time golfing activities were enhanced by an evening Charity Auction compared by Philip Buddell. An auction is always full of excitement, competition and this one was no different. One item, Executive Premiership Football tickets raised a whopping £1,300.

Maxine Moustrides, Community Fundraising Officer for Royal Cornwall Hospitals Charity, said “On behalf of the Charity and Cardiology Department, I would like to thank The Vic Inn, Nigel and their suppliers for all their time and energy put into organising such a wonderful day. £10,478 will make such a positive impact to the department, staff and the patients they care for. We are hoping the money will go towards providing ‘extras’ for the new outpatient ward for the Cardiology Department.”

Thank You For Fundraising For Us!

Kelly’s Ice Cream raise £1,314.26 for Paediatrics

Caring for carers

Thanks to donors who have supported the RCHT Charity, five reclining chairs have just arrived at the Royal Cornwall Hospital for use by carers staying overnight with someone in hospital.

Last year the Trust signed up to ‘John’s Campaign’ a national initiative to promote the right of carers to stay with people with Dementia whilst they are in hospital. It’s something we were already embracing at RCHT, having introduced the Carers’ Passport to help carers feel able to have as much involvement as they wish in their loved one’s care, such as mealtimes, washing and dressing.

“Whilst we have been making provision for carers to stay at the bedside overnight, it was often difficult to make room on the wards as the standard patient recliner chairs were simply too big,” explains Tracey Frowde, RCHT’s Admiral Nurse. “We needed an alternative that was smaller, to fit neatly between bed spaces and that meant the carer could still sleep at the same height as the patient – something we know is important to them.”

Water Babies raise £500 for the Maternity Department

Big Thanks to Tracey Penellum (pictured left with Nurse Specialist Sarah Eddy, who held a Bingo Night fundraiser for our Gynaecology Outpatients Department. The department has been open for over 10 years, and this is the first charitable donation they’ve received. They were thrilled to receive the donation, and are now able to send a few staff on specialist training courses they wouldn’t otherwise be able to attend. Tracy Penellum - Gynae Outpatients One+all 15

Buzz

rch-tr.iwl@nhs.net New Gardens have sprung up everywhere!

BEFORE Both RCH and WCH have seen the completion this year of two new garden areas, see pics of the Staff Memorial Garden at WCH, improvements to which were partially funded by IWL.

Cycling Bees We have some fantastically keen cyclists amongst our staff, many of whom have obtained their bikes through Cyclescheme, which enables bikes and equipment to be purchased at a considerable saving on the RRP through salary sacrifice. Here is Mark Downing’s story: In the three months since getting his bike through Cyclescheme, Mark has lost as many stones in weight! Mark stated he found the whole process of obtaining his bike through Cyclescheme easy. “ I applied for the Cyclescheme in early June 2016 and by the end of June I had my bike in my hands.

I found the process really easy to navigate through and Joani was brilliant answering any questions I had along the way.

Getting a bike was one of the best things I have ever done. There is no way I could have got one without the Cyclescheme.

I have found this a very good investment and also enjoyable way of getting fit and losing a pound or two.

AFTER

I am now riding on average over 100km a week and would do more if I had the time.”

If you have not enquired or heard about Cyclescheme please contact Joani at IWL

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Buzz Best Bees

Book Bees The Reading Group Book Club goes from strength to strength. Meeting at 5.30pm, every second Tuesday of the month at The County Arms in Truro. Some of the books we have read are The Girl on the Train; Rough Music; The Birth of Venus; Tales of the Unexpected, and it has been surprising the wide variety of views expressed about some of them. All are welcome to join us – we are a very friendly group.

Fit Bees Paul Holding from the Estates Help Desk was nominated for a Thank you award by his team for being extraordinarily kind and supportive to them. He was awarded with an Amazon Gift Card.

Several teams from RCHT signed up for Cornwall Council’s Get Active Challenge with the Paradigm Shifters being the best of the RCHT teams. Well done!

IWL continues to provide discounted exercise classes at both RCH and WCH in Yoga and Pilates – contact IWL for more information or look for the latest edition of BUZZ in your email inbox. IWL also trialled some new types of classes, such as Burlexercise and Tai Chi, with a view to setting up those which proved most popular and successful on a more regular basis.

Calling all Creative Bees!

Helen Prowse from Theatres Direct was nominated by over a dozen of her colleagues for being a fantastic team member, the one they could all rely upon , and was surprised to be presented with a bouquet of flowers by Joani Miller from IWL on behalf of them all.

If you would like to nominate someone from your team, or even from another, for a thank you award, email IWL to let us know.

Party Bees!

The Annual IWL Staff Christmas Dinner Dance took place early December!

Held at the Falmouth Hotel, staff and their guests enjoyed an excellent 3 course dinner overlooking the sea, as well as dancing the night away to the live band and the disco, having their photographs taken in the photo booth and playing on the casino table. A fantastic raffle also took place, with some great prizes! And all for £20 per head for staff! Make sure you book your place for our Christmas 2017 event, which we hope will be even bigger and better!

The Summer Ball at the Lands End Hotel earlier this year proved extremely successful too, with beautifully decorated tables and a wonderful evening of fine dining and dancing, topped by the most glorious sunset over the sea.

Are you interested in art and craft? Would you like to join a group of likeminded people to share, discuss, learn, whilst working on your project? IWL is hoping to start such group up at Truro Hobbycraft on a weekday after work, where you can also take advantage of your NHS staff discount should you run out of materials. If you would like to be added to the list to be advised if and when the group starts, email IWL now! rch-tr.iwl@nhs.net

Cyclescheme Competition Emma Nicholls from Pharmacy became the winner of the 1000th Cyclescheme Competition, collecting ic ven Coram from Cycle Log Emma Nicholls with Ste her shopping voucher prize at the same time she picked up her new bicycle!

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Volunteer

In the

spotlight Volunteering at RCHT attracts people of all ages coming from all sorts of backgrounds, most having inspiring stories to tell about why they have chosen to give their time to support patients, staff and visitors at our hospitals. In this edition of One+all we take a look at some of those stories.

Why help? Why not, says pastoral volunteer Peter Peter Edmead is a ‘Humanist Pastoral Volunteer’ who divides his time between West Cornwall Hospital, Penzance, and the Royal Cornwall Hospital site at Treliske. While his role with the voluntary services has had a relatively recent beginning, his interest in providing help and support to those that need it has been a long-held concern.

“I retired in 2013” explains Peter. “Prior to that, I’d spent over twenty-years working as a full time state teacher. Pastoral support is a major requirement in the teaching profession, especially in my roles of teacher, form tutor, special needs coordinator and then Head of Science. It was this experience, as well as my interest in Humanism, that provided me with the necessary background for my role as a Humanist volunteer.”

After his retirement, Peter soon found himself looking for a way to occupy his free time. “I learned that the British Humanist Association - an organisation close to my heart - was looking for volunteers; individuals able to ensure that all people with non-religious beliefs have access to pastoral support. Soon after, I began volunteering at Kingston

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Hospital London, providing pastoral care to those that need it, irrespective of their religion or their beliefs.”

Peter and his wife relocated to Cornwall in November 2015 and he was soon fortunate enough to take up the same responsibilities working alongside Rev Mark Richards and the Chaplaincy team at RCHT. Peter continues: “When volunteering on the wards, pastoral support can take a variety of different forms.

It can involve anything from personal counsel for people dealing with challenging situations, to providing staff, patients and their families with a sympathetic ear; someone they can talk to and confide in; someone to listen.” He continues: “Given the nature of the role, we encounter so many people that are lonely or frightened; they feel lost or in pain.

It doesn’t take a great effort to sit and listen, to offer up some of your time to help a person in need.”

If you’re interested in volunteering at the Royal Cornwall Hospital, West Cornwall Hospital or St Michael’s Hospital, get in touch with our Voluntary Services Team. You can call them on 01872 253737, email them on rch-tr.voluntaryservice@nhs.net or write or drop in during office hours to Voluntary Services, 1st Floor Tower Block, Royal Cornwall Hospital, Truro, TR1 3LJ.

Volunteer

Stan and Stella Olds

Married couple Stan and Stella Olds have been volunteering at Royal Cornwall Hospital for six years. Stan is based at Headland Unit, while Stella volunteers at Trelawny Wing. For Stan and Stella, volunteering has become a large part of their weekly routine and provides a much needed opportunity to engage with the wider community.

Stan explains: “I retired nine years ago and was looking for something to do with my free time that would be worthwhile.

I saw an advert about volunteering at the hospital and thought it would be a great way to give something back to the community.” Stan now provides tea, coffee and other refreshments to patients at the Headland Unit, and describes the experience as a “hugely valuable commitment.”

Stella began volunteering shortly after her husband and her role at Trelawny involves greeting patients and visitors to the hospital. She describes volunteering as a “not just something to do, but something to be involved in.” For Stella, the daily interaction with people provides “tremendous enjoyment and satisfaction”, as she explains: “Meeting people, talking to them; it’s such a great feeling to know you’ve helped make a difference to that person’s visit.”

For Stan and Stella, the individual rewards have been incredible. Stella continues: “One year we were on Holiday in Tenerife and by chance we bumped into a former patient that we had met while volunteering. They still remembered us and thanked us for our care and commitment; it was such an amazing feeling!” Stan agrees: “We’ve had so many cards from patients and visitors to the hospital thanking us for what they saw as helpfulness. It’s tremendous to think that what we do makes such a difference.”

“It’s not only a one-way thing” explains Stella. “As a volunteer, you’re not just giving; you’re getting something back in return; it’s a complete experience!” Stan concludes: “Our own experience as volunteers has been incredible. I would definitely recommend anyone with a few hours to spare to get involved, meet new people and enjoy it. You won’t be disappointed.”

Ken Kinmont and James Johnson Ken, aged 88, and James, aged 20, volunteer at the tea bar at St Michael’s Hospital, Hayle. Ken volunteers two days a week, while James helps out once a week, with both volunteers providing service and refreshments to patients and visitors to the hospital.

Ken started volunteering at St Michael’s 30 years ago.

After taking a break to look after his wife, he re-joined the tea bar 18 months ago. Ken says volunteering has been a great benefit. He explains: “Everyone I meet during the course of the day is so happy and welcoming. It’s a great feeling to know that you have a role to play in ensuring visitors to the hospital receive the best possible care.”

James has been volunteering at St Michael’s for just over a year and chose the tea bar because he had previous café experience. For James, volunteering is as much about gaining knowledge and life skills as it is about giving back to the community. He explains: “It’s always nice to meet new people and volunteering helps to shape my week whilst I’m still deciding on a career.”

Ken adds: “It’s a really lovely feeling to be able to give something back to a hospital that has treated my whole family.”

Both volunteers assume the same role, and supporting local people. While Ken and James have undertaken this role for different reasons, they both agree that the benefits and rewards gained from volunteering are personal and deeply felt.

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IN THE FOCUS IN NEWS

A sanctuary for cancer support: The Cove opens its doors “The opening of The Cove centre is the icing on the cake for cancer services, a real moment to celebrate,” says RCHT Director of Cancer Services, Dr Bryson Pottinger. “We have worldclass care and treatment and this is the one element we’ve been missing. It’s an amazing place, everything we wanted and more and we know it’s going to enhance cancer care in Cornwall no end.”

T

he Cove is a purpose-built Macmillan Cancer Support Centre on the Royal Cornwall Hospital site. It’s a dedicated space offering a wide range of information and support services for all those living or affected by cancer. It provides comfortable spaces for patients and their families to take time out, a friendly café for a drink and a chat, and private rooms for quiet space. The Cove Macmillan Support Centre is also looking forward to becoming a welcoming hub for support groups and events.

A partnership between Macmillan Cancer Care and RCHT, the creation of the centre has also been made possible by the generosity of the people of Cornwall and the Isles of Scilly

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who have raised £1 million to help build this vital facility for the local community.

Suzie Warren, Macmillan Area Fundraising Manager said: “We are so very grateful to the people and organisations across Cornwall and the Isles of Scilly for being so willing to help us to raise money to build The Cove Macmillan Support Centre. Macmillan helps so many people in so many different ways, some of which aren’t visible to many, so we’re proud to now have this facility in Truro, dedicated to help local people in need.”

Among the services available at The Cove Macmillan Support Centre are high quality information on cancer as well

in focus IN THE NEWS www.rcht.nhs.uk

as financial and benefits advice; hair loss support with the relocation of the wigs, hats and scarves services; nutritional advice; health and wellbeing events and courses; and Look Good, Feel Better sessions. Development of future services will be based on patient, relatives and carers feedback.

Counselling and psychological support are also available at The Cove Macmillan Support Centre, a service supported by charitable funding from local charity LARF as well as Macmillan who are funding the Psychology posts. The team will help patients and families to deal with a cancer diagnosis and the emotional effects of living with cancer, through individual, couple or group therapy sessions.

Kathryn Radcliffe, Centre Manager of The Cove Macmillan Support Centre, is proud and delighted that the centre has become a reality. Kathryn says: “We’re here to provide the extra support people need at any stage of their cancer journey. We have trained staff to offer personalised care on the emotional aspects of cancer, the impact on those around you and how to talk with loved ones. It’s about offering that extra time in the most supportive environment. So many in the community have made this opening possible today and we want to thank every one of them for the difference it will make to people affected by cancer.”

y

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IN FOCUS

Volunteering stalwarts celebrate the opening of The Cove The Cove Macmillan Support Centre opened its doors to the public in November. For the people of Cornwall, the new purpose-built facility offers a welcoming and all-inclusive space where anyone affected by cancer can find advice, care and support. For volunteers Anna Burton and Richard Sidney however, the completion of The Cove has been the latest step in a long and personal journey. “It’s been a long time coming,” explains Anna. “Having experienced first-hand the realities of living with cancer, the other volunteers and I each recognised that there was a desperate need for place like this to really benefit the people of Cornwall.”

“I was diagnosed twenty years ago” continues Anna. “At the time, there was a sense of confusion; it was difficult to know where to turn. We didn’t have the facilities available to us that we have today, it was just the consultant’s office and the waiting room; public or clinical spaces that didn’t provide the privacy or comfort, which patients often need after hearing their initial diagnosis. Cornwall was one of the last counties to have such a facility and having been through the experience for ourselves, of needing answers and support, but not being sure where to find it, we were determined to put all that we could into making this a reality.” Anna continues: “After my own diagnosis, my husband and I came out of the clinician’s office and just sat on a wall outside the hospital. I was numb; we had so many questions, fears and concerns, but at the time we didn’t know who we could turn to. It was like being hit with sledgehammer.”

“After surviving breast cancer, I got involved with the development of the Cornwall and Isles of Scilly Cancer Patient and Carer Group” Anna explains. “Initially our plan was to raise enough money to fund a simple Porta Cabin; just somewhere that could offer members of the public a means of accessing the relevant information and the services available. Over time, other individuals and organisations got involved, such as Jacqui Hodge, Macmillan project manager, RCHT Director of Cancer Services, Dr Bryson Pottinger and Macmillan Cove Manager, formerly Lead Cancer Nurse for the Trust, Kathryn Radcliffe, to name only a few, and together with the support of the people of Cornwall, donating and raising money for the project, we were finally able to achieve something that seemed, for the longest time, to be an impossible goal.”

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“It’s been a long journey” agrees Richard. “There were times when it seemed as if it was never going to happen, but through the determination of all involved we’re finally here and we couldn’t be happier.” Richard, a long-time carer, had been through a similar experience with his partner Helen when she was told she had cancer. “We came to see the consultant”, he explains. “When we came out of his office it was the same feeling that Anna had experienced; the sense of confusion.

When you’re experiencing that initial diagnosis, it really stuns you. Your mind is going through so many different questions and concerns, so many fears and emotions, it all seems impossible to take in.” “It might sound strange” explains Richard, “but when we left the consultant’s office after the initial diagnosis we just needed to get out of the hospital; to get out of that clinical environment.”

“The Cove is a place where people can find a sense of peace and calm”, explains Anna. “The atmosphere is relaxed and informal. Visitors are able to unwind with a cup of tea or coffee; they can shed their tears, ask questions, find information, or simply sit, relax and reflect. Hopefully they will leave The Cove feeling much more assertive, more confident in where they can go from here.” Richard agrees.

“A place like The Cove would’ve helped us so much during Helen’s diagnosis. We would’ve been able to reflect on the news we’d been given, to ask questions. We would have been able to carry out research into what we would be facing, or prepared ourselves for when we next saw the consultant. The Cove is now giving people that space and opportunity.”

Talking about where the facility will go from here, both Anna and Richard are enthusiastic. “We want The Cove to act as a kind of hub for the people of Cornwall” explains Anna.

“They can ask clinical questions if they want to. They can ask about benefits, insurance and transportation. There’s a library of information available, rooms available for meetings or for personal reflection, dedicated volunteers and specialist services, such as TYAC (Teenagers and Young Adults with Cancer).” Richard continues: “We have a trained staff to offer personalised care on the emotional aspects of cancer, the impact on those around you and how to talk with loved ones. It’s all about offering that extra time in the most supportive environment.”

The Cove, on the Royal Cornwall Hospital site, is open Monday to Friday from 9 am to 4.30 pm.

For more information visit our website: www.royalcornwall.nhs.uk n

Membership News "

Help us, Help you!

So where is the right place to go? Here’s a quick guide:

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I give consent to the processing of my information by Royal Cornwall Hospitals NHS Trust and their database provider.)

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Self-care

When you start to feel ill, choose self help: Go to www.nhs.uk/asap or your local pharmacist

Local Pharmacy

If you need advice or treatment for a minor illness or injury, to find your local pharmacy visit www.nhs.uk and select the services near you tab. There are late night pharmacies in Sainsbury’s in Truro, Tesco at Truro, Helston, Launceston & Redruth, Day Lewis in Falmouth, Asda in Bodmin & St Austell, plus Middleway Pharmacy in Par.

Postcode:

Your GP

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For illnesses that aren’t an emergency, use your GP. Usually open from 8.30am-6.00pm, Monday to Friday. To find your nearest GP go to www.nhs.uk or call 111.

Phone number:

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Date of birth:

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Minor injuries units are located in the following community hospitals: Camborne/ Redruth, Helston, Falmouth, Newquay, St Austell, Bodmin, Bude/ Stratton, Liskeard, and at Stennack GP Practice in St Ives.

There is a walk-in centre at the Cardrew GP Practice, Redruth. For opening times see www.nhs.uk or call 111.

Out-of-hours GP and 111

Public register: To opt out please tick here Level of involvement:

For urgent but not life-threatening illness. Many GPs now offer extended opening hours including evenings and weekends. If you require a GP outside of normal opening hours, please call the GP out-of-hours service on 111.

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999 and Emergency Departments (A&E) are only for the most serious, life-threatening health emergencies. The main Emergency Department for Cornwall is at the Royal Cornwall Hospital in Truro.

There is a 24 hour Urgent Care Centre at West Cornwall Hospital, Penzance.

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PATIENT STORY

my

story

When 69 year old Patricia Caddy became unwell whilst she was at home, she never suspected in less than 24 hours, she would be admitted to Royal Cornwall Hospital with Sepsis. remember much about my admission to hospital, I remember feeling a little happier, as I was no longer being sick,” said Patsy.

“When I was brought in, there was a flurry of activity with doctors and nurses buzzing all around me!”

At this point, it was still unclear what was wrong with Patsy; however she was blown away with the level of care that was given to her by staff. “The staff were just wonderful, they kept talking to me and it was obvious they weren’t really sure what was wrong with me,” stated Patsy. “They kept asking me if I had been abroad, the only place I had been to was Tenerife a couple of weeks earlier.”

S

epsis is a potentially life threatening condition triggered by an infection or injury. The body’s immune system goes into overdrive as it tries to fight an infection. This can reduce the blood supply to vital organs, such as the brain, heart and kidneys. Without quick treatment, Sepsis can lead to multiple organ failure and death.

For Patsy, who lives in Newquay, she started to feel unwell on the afternoon of the 8th July 2016. Within a short period of time; she started vomiting as well as having diarrhoea. At first, she contacted her sister and brother in law who live nearby, for support, as she was feeling so unwell and they quickly came around to check on Patsy. After spending a short period of time with her, they felt she didn’t have food poisoning, due to the fact that Patsy was continuously ill. Patsy’s sister contacted the emergency doctor but by this time, the surgery had already closed, so they then contacted NHS 111. “I was still being sick and was getting more and more distressed and weaker, I couldn’t even keep down a sip of water,” explained Patsy.

NHS 111 sent a doctor over to Patsy in the early hours the next morning, who upon checking her over, phoned for an ambulance to take her to hospital. “The ambulance crew gave me something to stop the sickness, as I was still vomiting and feeling incredibly weak,” stated Patsy. “At this point, I still didn’t know what was wrong with me.”

Once Patsy was in the ambulance, her blood pressure dropped dangerously, which meant she was blue-lighted the rest of the journey to hospital. Upon being admitted to Royal Cornwall Hospital, she was whisked straight to resus where she was given 6 litres of fluid, as well as a chest x-ray and scan. “I can’t really

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After Patsy had come out of 1:1 care in the Intensive Care Unit, staff explained to her that she actually had sepsis. “Doctors told me that by looking at my blood cultures, I had sepsis. I also had pneumonia,” said Patsy. “I was given antibiotics and potassium to increase my blood pressure; they also put me on oxygen. I had a central line in my neck and subsequently in my groin.”

Patsy was impressed with how staff kept her informed every step of her treatment, as well as doing their best to answer any questions she had. “The care I received in ICU was exemplary, I simply couldn’t fault them,” said Patsy.

Patsy was finally discharged after spending 9 days in hospital, her last three days being on a respiratory ward. “I still get exhausted from time to time, which is expected but other than that, I feel fine. I visited my doctor after being discharged and he gave me reassurance that it is unlikely it will happen again,” stated Patsy.

“I just want to thank all the staff at Treliske, I wouldn’t be here today without them. They were all amazing, I couldn’t praise them enough!” nCornwall Hospital. We have approximately 50 patients

WHAT’S ON

Competition WIN a family voucher for a 2 hour sea-life safari around Padstow!

Want to get up close and personal with Cornwall’s marine wildlife? Jump on board our high speed RIB and travel out of Padstow, down the Camel Estuary and out to the Atlantic Ocean, along the stunning Cornish coastline in search of seals, dolphins, porpoises and array of birdlife, including puffins which come to nest from April to July. You will be in very safe hands with all of our skippers being members of Padstow’s RNLI lifeboat crew and our expert guides will share their wealth of knowledge about the coastline and the wildlife that inhabit our waters. Suitable for all ages (recommended from ages 2 and up).

Can you spot six differences from the photos below? For a chance to win, circle the six differences and send your entries to Spot the Difference Competition, Communications Department, Bedruthan House, RCH – Good Luck!

What’s On MARCH

1 – 30 Ovarian Cancer Awareness Month 1 – 30 Prostate Cancer Awareness Month 3 – 12 Endometriosis Awareness week 6 – 11 BLS Lymphoedema Awareness week 9 – World Kidney Day 13 – 19 Brain Awareness week 13 – 19 – Nutrition & Hydration week 20 – 26 – Down’s syndrome Awareness week APRIL 1 – 30 Bowel Cancer Awareness Month 2 World Autism Awareness Day 7 World Health Day 10 – 16 Parkinson’s Awareness week 17 – World Haemophilia Day 28 – World Day for Safety & Health at work MAY 1 – 7 Deaf Awareness Week 1 – 31 Make May Purple – Stroke Awareness Month 2 World Asthma Day

Theresa was the lucky winner from the last One & All magazine Spot the Difference competition and enjoyed a fantastic meal for two at the Penventon Hotel.

“Myself and my partner Peter had a lovely dinner at the Penventon Hotel, thank you. It was great to have an evening out together; we enjoyed good food and some beautiful music from the pianist!”

5 International Day of the Midwife 8 – 15 Dying Matters Week

Name……………………………….......................................................................

8 – 15 Sun Awareness Week 12 International Nurses Day

Department (if applicable)…………………......................................................

JUNE

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5 – 12 National Glaucoma Awareness

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All correct entries will be entered into a draw and a winner picked at random. There will be just one winner, no cash equivalent prizes. The competition is open to all, excluding those associated with the competition.

The prize is non-transferable and is available to entrants aged 18 and above. All entries must be made by 31 March 2017. The decision of the Communications Team is final and no correspondence will be entered into.

A list of winners will be on the Magazine’s facebook page www.facebook.com/RoyalCornwallHospitalsTrust

1 – 7 Volunteers Week

8 – 10 Royal Cornwall Show 12 – 19 Cervical Screening Awareness 12 – 19 Men’s Health Week Follow us on Twitter or Facebook to find out about events at our hospitals.

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Coal

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Helston, Porthleven Ashton Breage Godolphin Germoe Praa Sands Mullion Ruan minor Cadgwith Coverack The Lizard St Keverne St Martin Manaccan Gweek St. Agnes Perranporth Truro Camborne Redruth Penzance Hayle St. Ives Falmouth Penryn St. Just Crantock Cubert l

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multiheat

A quality smokeless fuel

C. RudRum & SonS (Cornwall) limited Diploma Coal Merchants Redruth 01209 215561

SALES, SERVICE & REPAIRS Trek, Genesis, Saracen and Marin bikes.

1 New Street Penzance TR18 2LZ Tel: 01736 351671 www.cornwallcyclecentre.co.uk

The Official Tourism Organisation

Where to Stay What to Do Where to Eat visitdartmoor.co.uk

The Official Tourism Organisation

n Cornwall we are looking for people to become foster carers and adopters. Becoming a foster carer or adoptive parent can be fulfilling and life changing, and make a real difference to the life of a child.

On average we place 40 children a year in adoptive families and we continue to have children waiting for a family. We particularly need adoptive families for older children and sibling groups. There is no one type of person that makes a good adoptive parent. Just as every child is different, so every adoptive parent brings different life experiences, backgrounds and skills to the care and support they can give.

Sarah and Mike adopted with Cornwall last year and say: “We have gained an amazing fun filled family life and recommend it whole heartedly. But be prepared to be exhausted!”

Currently we have around 270 foster carers, and anyone can apply to become a foster carer as long as they have the skills and experience to look after children in care. foster carers can help some of the most vulnerable children and young people in Cornwall, providing them with guidance, stability and love. At the moment we particularly need people to care for children aged 7 and upwards, including teenagers.

John is a young person in foster care in Cornwall.

He says: My foster carers are amazing, I mean they treat me with so much care and they truly do love me as much as I love them. I see them as my family. I wouldn’t be as confident in myself if I wasn’t in foster care…it gives me confidence and happiness.

If you are interested in finding out more about how you can give a child a loving, secure home, please contact us.

Fostering – 01872 323638 www.fosterincornwall.co.uk Adoption – 01872 322200 www.adoptincornwall.co.uk

For more information please contact us Fostering: 01872 323638 www.fosterincornwall.co.uk Adoption: 01872 322200 www.adoptincornwall.co.uk