4xi Global Consulting: Introduction

4xi Global Consulting & Solutions is a unique collective of senior leaders from client-side and operator-side businesses with global experience in facilities and amenities: at work, in education, at rest, and at leisure.

We focus on transforming the Human Experience (HX) and believe that EXPERIENCE MATTERS!

4xi offers a range of strategic consulting, advisory services and solutions designed to inspire and explore the art-of-the-possible.

We work with client organizations, service providers, innovators, and accelerators in several ways including supporting strategic projects, amenity experience design, employee and customer experience strategy and training, innovation, sustainability, market research, coaching, and fractional leadership support.

We care for our people, our clients, and our planet. We believe in doing the right thing, because it’s the right thing to do, always.

INSPIRING A BRIGHTER FUTURE, TOGETHER.

OUR PRACTICES

STRATEGIC PROJECTS & CONSULTING

Our leadership team and senior consultants provide a range of strategic consulting and special projects support including:

▪ Business Strategy

▪ Organizational Experience Design

▪ Major Pursuits & Bid Strategies

▪ Acquisition Support & Integration

▪ Transformation & Change

▪ Market Research & Reports

▪ Retained Talent Search

HQ FRACTIONAL SUPPORT ON-DEMAND

Draw from our team of experts on a fractional, or on demand basis providing resource when you need them, including:

Chief Strategy Officer Operations Officer | Experience Officer Growth Officer | Marketing Officer | Sustainability Officer | Strategic Partnerships

Purchasing Officer | Innovations Project Management Office Creative Design & Marketing

EVOLVING EXPERIENCES©

Employee Experience (EX) and Customer Experience (CX) strategy, design, and execution focused on driving better business.

▪ Employee Experience Strategy

▪ Customer Experience Strategy

▪ Training

▪ Culture Change

▪ Playbook Creation

▪ Measurements of Success

OUR PRACTICES

DESIGN4LIFE© : PEOPLE, PLACE & PURPOSE

Our Design4Life© team help organizations create amenities strategies, design, execution, and coaching:

▪ Amenities Strategy

▪ Amenities Experience

▪ Design Ideation

▪ Operational Alignment

▪ Experiential Journey Design

▪ Design Education Workshops

▪ Operationalization

▪ Coaching & Support

▪ Measurements of Success

TRUE NORTH© ORGANIZATIONAL & LEADERSHIP ACADEMY

Supporting organizations and teams to win better, retain better business through strategic partnerships and development:

▪ Market Match©, including:

▪ Ideal Client Characterization

▪ Ideal Client Profile

▪ Ideal Client Target List

▪ STAR Page Summary

SUSTAINABILITY SIMPLIFIED©

▪ Learning Academy

▪ Partnership Summit

▪ Growth Team Development

▪ Strategic Account Management

Helping organizations align ESG vision with strategy, resources, execution, and measurement:

▪ ESG Strategy

▪ Sustainability Road Map

▪ Supply Chain

▪ Menu Design

▪ New Products

▪ Waste Reduction

▪ Optimize Performance

▪ Measurement & Reporting

EXPLORERS INNOVATION DIRECTORY

Free industry resource of carefully curated best-in-class innovators that make a difference and create an impact.

▪ Technologies

▪ People & Culture

▪ Products

▪ Services

WORKTECH ACADEMY

Headquartered in London, WORKTECH Academy is a network of over 4,000 academic and industry work experience professionals spanning 30+ countries globally and representing many of the most progressive global organizations.

Membership is available at Individual (free), Community, Corporate, and Global Partner level with access to insights, reports, and data. Global events in 26 countries and virtually. Access to research and reports, and the WTA knowledge network.

THE 4xi GLOBAL TEAM

OUR STRENGTH IS IN THE POWER OF OUR COLLECTIVE EXPERIENCE.

Simon Elliot Managing Partner & Co-founder San Francisco

Barbara Boden Managing Partner & Co-founder New York

Tony Johnson Chief Experience Officer Advisory Council Orlando

Hans Lindh Senior Advisor Advisory Council New York

Georgina Miranda Culture, Strategy & Transformation Denver, Europe

Ed Snowden Strategic Partnerships & Growth Philadelphia

James Powell Strategic Partnerships UK and Europe

Melanie CoreyFerrini Design, Strategy & Innovation Seattle

Brittney Van Matre Work Experience Strategy & Design Portland, OR

Ann McNally Amenities, Design & Growth North Carolina

Gary Mackay Remote Site Operations Santiago, Chile

Hannah Spearman Creative Services & Graphic Design New Mexico

Robert Gordon Global Operations & Amenities New York

Norihiro Kondo Innovation & Technology Scout, U.S. and JPAC

Therese Garner Customer & Employee Experience Arkansas

Helene Kennan Global Food & Experience Strategy Los Angeles

Dina Wiltshire Strategic Partnerships & Growth Atlanta

Jay Zweibaum Operational Excellence New York

STRATEGIC CONSULTING & SPECIAL PROJECTS

The 4xi leadership team has decades of experience supporting a wide range of strategic consulting and special projects support, here are a few examples:

BUSINESS STRATEGY

From supporting your long-term business planning process, to growth plans, and culture transformation.

ORGANIZATIONAL EXPERIENCE DESIGN

Aligning organizational imperatives with Human Experience (HX) design across your business portfolio.

MARKET RESEARCH & REPORTS

Exploring new markets or opportunities, commissioned indepth market research reports to navigate the way.

MAJOR PURSUITS

Guidance, support, coaching on bid strategies, and major pursuits for important retention or growth opportunities.

ACQUISITION SUPPORT & INTEGRATION

Let us help you confidentially explore the market, identify and engage with potential acquisitions and strategic partnerships.

OUR STRENGTH IS IN THE POWER OF OUR COLLECTIVE.

HQ: FRACTIONAL SUPPORT ON-DEMAND

Draw from our team of experts on a fractional, or on-demand basis providing resource when you need them, including:

▪ CHIEF STRATEGY OFFICER

▪ CHIEF OPERATIONS OFFICER

▪ CUSTOMER & EMPLOYEE EXPERIENCE

▪ GROWTH STRATEGY

▪ CHIEF MARKETING OFFICER

▪ SUSTAINABILITY

▪ PROCUREMENT & SUPPLY CHAIN

▪ STRATEGIC PARTNERSHIPS

▪ INNOVATION

▪ PROJECT MANAGEMENT OFFICE

▪ CREATIVE DESIGN & MARKETING

THE RIGHT PEOPLE IN THE RIGHT PLACE WHEN YOU NEED THEM MOST.

EVOLVING EXPERIENCES©

Employee (EX) & Customer Experience (EX)

Tony Johnson is 4xi’s Chief Experience Officer and leads our Evolving Experiences© Practice focused on transforming the Human Experience, and business performance through Employee (EX) and Customer Experience (CX).

EMPLOYEE EXPERIENCE STRATEGY

Creating am EX strategy hand in hand with your business imperative, sharing, learning, teaching, and tools.

CUSTOMER EXPERIENCE STRATEGY

Focus on your customers and their needs, and how do you drive optimum levels of experience, satisfaction and loyalty.

CULTURE CHANGE

Embracing a Human Experience, people-first approach requires engagement and winning hearts and minds.

TRAINING & PLAYBOOKS

Feet on the ground practical training and support for your team, and the materials that memorialize the strategy.

MEASUREMENTS OF SUCCESS

No program can be successful without the correct measurements and data that align with your imperatives.

DESIGN4LIFE

Our Design4Life© team help organizations create amenities strategies, design, execution, and coaching:

AMENITIES STRATEGY

Aligning your organizations imperatives with your amenity strategy is critical to your long-term success outcomes.

EXPERIENTIAL JOURNEY DESIGN

A process that looks at every aspect of the Human Experience from physical, environmental, and experiential design.

DESIGN IDEATION & WORKSHOPS

Structured ideation sessions with key stakeholders to explore the art-of-the possible, trends, and opportunities.

OPERATIONALIZATION

Coordination between all stakeholders: vision with design, architects, designers, and operators to optimize outcomes.

COACHING & SUPPORT

Our world class team of experts to help and support you through the process all the way to execution and beyond.

MEASUREMENT OF SUCCESS

Ongoing support and expertise to help clients measure performance and line up with critical success factors.

TRANSFORMING

SPACES TO PLACES WHERE PEOPLE CHOOSE TO BE.

BUILDING A GROWTH CULTURE

▪ Vision, Mission, Purpose & Values

▪ What do you stand for?

▪ Do you stand out from the crowd?

▪ Top to bottom Culture

▪ Vocabulary & Vernacular

▪ Common Behaviors

▪ Brand Book & Personality

▪ Training & Education

▪

Swagger & Pride

WHAT’S YOUR STORY…?

TRUE NORTH© Strategic Partnerships Organizational Learning & Leadership Academy

Supporting organizations and teams to win better, retain better business through strategic partnerships and development:

MARKET MATCH©

Our proprietary process of identifying ideal client characterization, ideal client profiles, and target lists.

STAR PAGE

We take clients through a process of condensing down your value proposition into a STAR PAGE summary which forms the foundation of your go-to-market approach. Easy to understand, jargon free, consumable, and easy to articulate.

LEARNING ACADEMY

Extensive 6-module virtual or in-person learning academy on the foundations of build a Strategic Partnerships culture.

PARTNERSHIPS SUMMIT

Structured processes for existing or new partnerships to get on the same page and aligned to mutual success.

STRATEGIC ACCOUNT MANAGEMENT & DEVELOPMENT

Our team of Strategic Account Management professionals will help, support and implement your structured SAM approach, and provide ongoing support, coaching, and measurement of success.

WIN BETTER, RETAIN BETTER BUSINESS.

BLOGS+ PUBLICATIONS & REPORTS

SUSTAINABILITY SIMPLIFIED©

Helping organizations align ESG vision with strategy, resources, execution, and measurement:

ESG STRATEGY & ALIGNMENT

Helping organizations translate ESG vision into strategy, gain alignment, and drive execution, and impact.

SUSTAINABILITY ROAD MAP

We help you build a sustainability road map to transformation and change in practical, measurable steps and actions.

SUPPLY CHAIN: SETTING STANDARDS

Review of our existing procurement practices and how they apply to your strategy. Set new standards to optimize impact.

MENU DESIGN & NEW PRODUCTS

Structuring now just what you buy and from where, but help you with menu alignment, and search for new products.

OPTIMIZE PERFORMANCE

Our team has decades of experience in helping organizations optimize ESG performance, and really make a difference.

MEASUREMENT & REPORTING

The clearest way to drive impact is having line of sight to your performance, form which you can make impactful decisions.

PROJECT MANAGEMENT OFFICE.

ON-TIME | ON-BUDGET | ON-SCOPE

SCOPE AND DEFINITION

Define the scope in detail: how it is to be delivered and define the steps in the process.

INITIATION

The right team, the right experience, sufficient capability and bandwidth to deliver.

RISK AND COMMUNICATION

Gap analysis; resources, deliverables, project milestones, and communication protocols.

EXECUTION

Deliver to the scope of work providing regular updates including ongoing risk analysis.

CONTROL

Manage to budget, hours, flag change orders, gain further approvals.

CONCLUSION

Conduct a post project assessment to determine successes, weaknesses and adherence to best practices.

The 4xi PMO is designed to support internal 4xi projects, as well as a stand-alone service to clients.

Products | Services | People | Technology

Innovation is always a feature of why clients are either satisfied of dissatisfied.

TOP 5 REASONS WHY WE WIN OR LOSE BUSINESS:

▪ RELIABILITY & TRUST

▪ DEEP CLIENT UNDERSTANDING

▪ RIGHT TEAM ON THE GROUND

▪ LEADERSHIP CONNECTIVITY

▪ PROACTIVE INNOVATION

4xi has created the opportunity for organizations to have a constant flow of Innovation Pipeline:

EXPLORERS INNOVATION DIRECTORY

A list of carefully curated innovations that add impact to the Away from Home markets.

INNOVATION SCOUT©

On the look out for a specific solution to a specific problem, then let us lead the search for best-in-class solutions.

INNOVATION LAB

We work with innovators and help them hone their product, package and translate their offerings to the market.

WHAT DOES INNOVATION MEAN TO YOU, AND YOUR CLIENTS?

“

INNOVATION IS THE FUEL THAT KEEPS ORGANIZATIONS ALIVE. IT’S THE DRIVING FORCE OF TODAY THAT WILL DEFINE THE FUTURE OF OUR TOMORROWS.

SEE MORE THAN EVER BEFORE

ELEVATE© IS A DYNAMIC PLATFORM THAT GATHERS DATA AND INSIGHTS FROM YOUR DISPERSED OPERATIONS IN REAL-TIME GIVING YOU VISIBILITY LIKE NEVER BEFORE.

OPERATIONS | AUDIT | EXPERIENCE

.

CAPTURE FROM ANYWHERE

INSIGHTS, EVERYWHERE.

You decide what data is most important to you and we’ll set up the system to ingest and to gather the data giving you real-time visibility like never before.

KEY PERFORMANCE INDICATORS

QUALITY & COMPLIANCE

MEASUREMENT METRICS

CROWD-SOURCED

QUALITY AUDITS

EMPLOYEE

FEEDBACK

CUSTOMER FEEDBACK

VIDEO WALK

THROUGH’S, HUDDLES

HEALTH & SAFETY

REMOTE AUDITS & INSPECTIONS

REPAIRS & MAINTENANCE

PHOTO VISUALS, GALLERY

SEE MORE THAN EVER BEFORE

U.S. TOP EMPLOYERS

With over 250 records from the FORTUNE Top 100 and great places to work indices, we have created a dashboard for easy search by state, by industry, across the top employers in the U.S.

ADDITIONAL INSIGHTS

Refer a Friend rating, Rate the CEO, all insights to not only the best places to work for, but also the best organizations to work with.

MARKETING DASHBOARDS

POWERED BY

SALES DASHBOARDS

POWERED BY

WE’RE READY TO ANSWER YOUR QUESTIONS

Here are just some examples of potential data-sets and how they could impact your business:

BEST PLACES TO WORK

Imagine understanding where the best places to work are, and how they invest in workplace experience.

EMPLOYMENT STATISTICS

What are your labor rates, where and how do you hire, where is your next office optimum location?

RETAIL FOOD PRICING INDEX

Providing clients with empirical data on pricing across portfolios. Each % gained goes straight to your bottom line.

GLOBAL FOOTPRINTS

Map your locations, local trends and metrics, where to locate your next office or operation.

REAL ESTATE

Availability, occupancy, price per square ft. Where’s your next real estate investment going to be?

CUSTOMER EXPERIENCE

What are the Customer Experience (CX) trends in your industry, how do you measure up, and how do you make a difference?

EMPLOYEE EXPERIENCE

What are the Employee Experience (EX) trends in your industry? How do you attract and retain the best?

COMPETITIVE ANALYSIS

How are your performing versus your competition? What are the key measurements for growth and success?

MARKET ANALYSIS

Whether by sector, region, industry, where are the growth opportunities for your business?

FLASH REPORTING

FOR OPERATORS:

For operators of dispersed operations real-time visibility to key data is a potential gamechanger for your business performance.

IMAGINE real-time access to data such as:

▪ POPULATION METRICS

▪ SALES REVENUE

▪ TRANSACTIONS

▪ AVERAGE CHECKS

▪ LABOR HOURS

▪ CASH IN BUSINESS

LET US WORK WITH YOU AND CREATE A SET OF METRICS AND REAL-TIME REPORTING THAT MEANS THE MOST TO YOU AND YOUR BUSINESS PERFORMANCE.

TECHNOLOGY

Headquartered in London, WORKTECH Academy is a network of over 4,000 academic and industry work experience professionals spanning 30+ countries globally and representing many of the most progressive global organizations.

Membership is available at Individual (free), Community, Corporate, and Global Partner level with access to insights, reports, and data. Global events in 26 countries and virtually. Access to research and reports, and the WTA knowledge network.