Uniform

A uniform is a simple vector that promotes a sense of unity for teams.

We believe that the uniform encourages collaborative effort and teamwork among our FBO staff. Team members can wear it with pride knowing that they look good. Looking good leads to feeling good, feeling good leads to empowerment. Looking good by wearing the uniform and applying the standards of appearance and grooming as described below, allows you to put your best face and uniform forward. It helps to elevate the customer service experience.

“SAMoment”

Looking good affects how you feel and feeling good affects how you look. We want our FBO team to always look and feel on top of their game.

You are provided with a uniform to reflect the brand. As a valued team member, the uniform purpose is for you to look at this uniform in a positive light and associate it with positive emotions. The uniform is intended to evoke an emotion of corporate pride and excellence for our FBO staff and ultimately to our customers.

The design of the uniform was selected by taking into account different body shapes, climate / culture, and individual feedback with the help of our Global Customer Service Community, meaning you!

It is our goal to surpass our customer expectations at every turn! The way we present ourselves to our patronage invites a lasting impression regarding our brand. As part of your commitment to our clients, it is important that we make sure our clothes are clean, neat, ironed and our outfit is not too short, tight, or revealing. Altering the uniform to best fit your features is supported by the company but it requires prior approval from your manager.

All team members are expected to represent Jet Aviation in a professional manner and dress appropriately for each occasion.

• Uniform

Top

— Our shirt is neatly tucked in and our collar turned down — The sleeves on our shirts are not to be rolled up — If we wear an undershirt, we match its color to the uniform shirt color — Our shirt is to be kept buttoned; however, the top button can be left unbuttoned to display the red accent — Our blazer and jacket pockets are to be kept free of bulging items. Full pockets spoil appearances

Pin / Name Tag / Pocket Square

— The name tag (or pin) provided is to be worn on your right of our outfit to put customers at ease when addressing us, so the eye falls on the name tag when shaking hands — The relevant pocket square is to be worn depending on your role in the FBO

Belt

— A belt is to be worn on all uniform items that have belt loops

Pant / Trousers / Skirts / Dress

— Our front (e.g.: mobile phone) and back (e.g.: wallet) trouser pockets are kept free from bulky objects — The correct length of our skirt / dress is knee length — Our uniform is tailored to fit and full length

Socks / Tights

— In summertime, skin tone tights up to 15 denier are to be worn with skirt/dress items of the uniform collection — In wintertime, navy opaque tights up to 100 denier are to be worn with skirt/dress items of the uniform collection — The color of our socks matches the color of the trousers of our uniform — Navy blue trousers = navy blue — Khaki trousers for the resort look = brown socks paired with brown shoes Shoes

— Male employees are to wear lace up or slip on brown leather or leather-like closed-toe dress shoes. This includes Oxford, loafer, Derby, Monk Strap and boot style dress shoes — Female employees are to wear lace up or slip on navy blue leather or leather-like closed-toe shoes. This includes ballerinas, boots, slip on, Scarpins, Oxfords and loafers for example — Steel toed shoes are to be worn when required in safety sensitive roles — We make sure that our shoes are always neat, clean and in good repair — Heels should not be higher than 3 inches tall — Sneakers are not authorized to be worn with the uniform

Safety and PPE

— We only wear the high-vis vest, hearing protection and safety glasses when performing ramp / apron / hangar duties and when passing through our facility — Safety vests should be replaced / cleaned at appropriate intervals

Did you know?

Jet Aviation will reimburse up to a maximum of CHF 70 / SGD 120 / USD 50 (USD 100 for Line Service) per year for employees for shoes.

• General Advice

— Whenever possible, we air the uniforms after they have been worn if they do not need to be laundered before the next use — In addition to regular steam pressing / ironing our trousers and skirts, we remember to also press the trousers’ creases — As soon as we notice stains or tears in our uniform, we replace it — Our jackets are hung on a proper hanger so that the shoulders remain shaped — Whenever possible, we always have an extra uniform part available on site in case the need to replace an item arises during our shift — Please refer to the garment care from our supplier ICO: https://icouniforms.com/pages/garment-care

Did you know?

Certain exceptions to these standards can be made by your manager to accommodate special circumstances and can be reviewed on an individual basis.

Make sure to check our Global CX Look and Feel Guide located on the Global Customer Service Intranet Page.