2002-07_skytalk by Skytalk Newspaper

F R E E JULY 2002 • Your Airport Community Newspaper – Vancouver International Airport

Aloha Airlines Inaugurates Daily Nonstop Flights to Hawaii Photos by Jim Jorgenson loha Airlines launched its first daily B737700 flight from YVR to Honolulu, Hawaii, last month. A Hawaiian priest sent off the inaugural flight in true Hawaiian tradition, with hula dancers, musicians, flower leis, and many blessings. Singers and dancers flown in from Hawaii for the launch events provided the entertainment.

They entertained at Robson Square in downtown Vancouver, and in the International Terminal Building in front of the Spirit of Haida Gwaii. The Aloha Serenaders, dancers from Aloha Airlines and the Keiki (baby) kids, the Halau Hula Olana all put on a rousing show for airport staff and passengers. Hawaiian priest, SEE ALOHA AIRLINES, Kahu Danny Akaka CONTINUED ON PAGE 3 Jr. and his wife

Airline reps and contest winners are flanked by Graham Clarke and Larry Berg of YVRAA.

Airport Authority Celebrates 10th Anniversary

Hawaiian dancers at the inaugural departure, Sat. June 16.

How time flies—10th anniversary cake is officially cuty by YVRAA president and CEO Larry Berg (left), assisted by Graham Clarke, chair of the Board.

Airport Authority Acknowledges Court Decision V ancouver International Airport Authority acknowledges the decision of the Court of Appeal to dismiss the plaintiffs’ claims in the case of Sutherland vs. Attorney General of Canada and Vancouver International Airport Authority. The judgment allowed the appeal by the Airport Authority of a 2001 B.C. Supreme

Court decision. The trial dealt with three specific properties in the Bridgeport area of Richmond whose owners decided to sue the Government of Canada and the Airport Authority for compensation for the effects of aircraft using the north runway. “Naturally we agree with this decision,” said Larry Berg, president and CEO, Vancouver

604-276-2121

Check-Ups Cleanings Fillings • X-Rays Teeth Whitening

604-303-7033

SEE 10TH ANNIVERSARY, CONTINUED ON PAGE 3

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Prescriptions Viamins Cosmetics Photo Finishing

Visit our FREE Monthly Wellness Clinics 4th Wednesday of Every Month! * YVR is the international aeronautical designation for Vancouver International Airport.

Interior and exterior photos of the newly renovated Domestic Terminal Building. The official grand opening took place on June 26.

SEE COURT DECISION, CONTINUED ON PAGE 4

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ast month, Vancouver International Airport Authority celebrated its 10th anniversary by opening the final phase of the re-developed domestic terminal, serving up a giant birthday cake and providing free trips for 13 lucky contest winners. The Airport Authority, a not-for-profit, community-based organization assumed the management and operation of the airport from Transport Canada on July 1, 1992. “We spent almost 10 years trying to convince the fed-

McFlyer CaVrRd Lands at Y See Page 9

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Airline representatives await the draw to present their tickets to the lucky winners.

10th Anniversary, eral government that Vancouver International Airport could be better run from right here at home instead of thousands of miles away in Ottawa,” said Graham Clarke, Chair of the Airport Authority’s Board of Directors. “In 1992, we promised British Columbians that we would build a better airport, and that’s exactly what we’ve done. Over the past 10 years, we’ve invested more than $800 million in the new international terminal, north runway and redeveloped south airport and domestic terminal, which we opened today.” Today, YVR serves over 15.5 million passengers annually, up from less than 10 million in 1992. In addition, more than 26,000 people now work on Sea Island in airport related businesses. “The past 10 years have certainly flown by, and by any measure YVR has become a major part of our provincial economy with an annual economic impact of $5.2 billion,” said Larry Berg, YVRAA’s president and CEO. “Today, YVR is one of the world’s top 10 airports, and the only

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Passport in hand, Robert Wallace of Vancouver gets set to leave on his trip to New York City, courtesy of Continental Airlines.

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Canadian airport to be ranked that high. It’s taken a lot of hard work and commitment on the part of our airline partners, our board and staff, as well as our retailers and Green Coat volunteers. But, the result is an airport that’s become a real showcase for British Columbia and our community, and we’re not finished yet. YVR will always be a work in progress because we’re committed to constant improvement throughout the airport.” The airport’s recent “10-for-10” contest gave people the chance to list the top 10 things they liked about their airport. The 13 winners, who were selected by random draw, won trips, compliments of airline sponsors. Winners had to be at the airport the morning of June 26, passport and baggage in hand, to find out which destination they would be flying to. The “10-for-10” winners were: • Artemis Calogeras of Vancouver won a trip to Hong Kong with Cathay Pacific Airways. • Cesar Chan of Richmond won a trip to Qualicum Beach with KD Air. • Jared Dombrowski of Qualicum

Phillip Halvorson expresses delight at winning a trip to London, England, courtesy Air Transat.

Leah Kinarthy of Victoria won a trip to Dawson City, courtesy Air North.

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Beach won a trip to LA with Alaska Airlines. Phillip Halvorson of Abbotsford won a trip to London, England, with Air Transat. Ron Helgason of Summerland won a trip to Whitehorse with Air Canada Jazz. Doug Kilgour of North Vancouver won a trip to Victoria with Helijet. Leah Kinarthy of Victoria won a trip to Dawson City with Air North. Vivian Shipper of Vancouver won a trip to Hamilton/Niagara Falls with Westjet Airlines. Arnold Shuchat of Richmond won a trip to Montreal with Air Canada. Judy Tripp of Vancouver won a trip to Terrace with Hawkair. Danielle Valero of Langley won a trip to San Francisco with United Airlines. Robert Wallace of Vancouver won a trip to New York with Continental Airlines. Enrico Young of Richmond won a trip to Phoenix with America West Airlines.

Vancouverite Artemis Calogeras won the trip to Hong Kong, courtesy Cathay Pacific Airways. Green Coat Bernie Smerdon hands out “Birthday in a Box” cake mix to passengers during the official DTB opening ceremony.

Aloha Airlines,

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presided over the traditional blessing of the aircraft and airline facilities. Aloha president and CEO Glenn Zander and Aloha Airgroup chairman Han H. “Sonny” Ching were also on hand for the ceremonies and Aloha Airlines Boeing 737-700 is configurated joined the passengers on with 12 First Class and 112 Coach. the first of the daily Vancouver-Honolulu Daily Flight flights to Honolulu. Schedule Boarding passengers were pre- Flight #491, departing Vancouver, sented with gifts as a memento of 8:40 a.m., arriving Honolulu 11:40 the flight. a.m. On November 1, Aloha will also Flight #492, departing Honolulu, begin daily nonstop flights between 9:50 p.m., arriving Vancouver 6:30 Vancouver and Maui. a.m. next day.

Hawaiian priest Kahu Danny Akaka Jr. and his wife, board the inaugural flight with Glenn Zander, president and CEO of Aloha Airlines.

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Security Pays for Airport Employees By Marcia Strang wo airport employees have been rewarded for their vigilance during two separate security incidents in June. In the first incident, an employee of St. Jean’s Cannery & Smokehouse saw someone trying to gain access into a restricted area. The employee, who requested her name be withheld, acted promptly to alert security personnel who immediately intercepted the man. Although he had legitimate business to be at the airport, he was attempting to gain access into the air-

port’s restricted area by forcing entry through a locked door. He was confronted, had his identity confirmed, ticketed and escorted out of the area. In the second incident, Paul Carter of Jet Eagle Transfer contacted security personnel when he witnessed an aviation security regulation being broken. The situation was resolved quickly. Vancouver International Airport Authority began a program two years ago of recognizing those who take that extra step and act on security concerns they see around them. For their efforts, both employees in these

Airport Authority Board Appoints Two New Directors ancouver International Airport Authority’s Board of Directors has re-elected Graham Clarke as chair of the board and appointed two new directors: Olga Ilich and Beth Johnson. Ilich, nominee of the City of Richmond, is president of Suncor Development Corporation. She is a director of UBC Properties Investments Ltd., past president and executive committee member of the Urban Development Institute Pacific Region, and a member of the City of Surrey’s Development Advisory Committee. She has been involved in facets of the construction business for more than 20 years. Johnson, nominee of the Greater Vancouver Regional District (GVRD),

consults with businesses and all levels of government on sustainability issues relating to the environment, transportation and governance. She served as Mayor of Delta from 1990 to 1999 and alderman from 1981 to 1987. While Mayor, Johnson served as the chair of both the GVRD’s Transportation and Strategic Planning Committee and the Federation of Municipalities’ Standing Committee on the Environment. She has also participated in a number of international initiatives addressing the issue of global climate change. Re-appointed to the Board were Peter Y.L. Eng, a nominee of the Government of Canada, and Jane I Fleming, the nominee of the City of Vancouver.

recent incidents received rewards and letters of commendation sent to their company presidents. Employees may also be acknowledged if “caught” following good aviation security measures. Undercover security personnel are on the lookout for employees who see an insecure situation and act upon it. It’s everyone’s responsibility to act

in such a situation, and it’s employees like the two at Jet Eagle Transfer and St. Jean’s Cannery & Smokehouse who show the kind of security awareness that keeps everyone safe at Vancouver International Airport. Marcia Strang is the coordinator, security awareness for the Vancouver International Airport Authority.

YVR Again Rates Among the World’s Top 10 Airports or the fourth consecutive year, international passengers have rated YVR among the world’s top 10 airports. In the International Air Transport Association’s (IATA) annual global survey of international passengers, released in June, YVR was rated No. 10 in the world, and No. 2 in North America. It is the only Canadian airport in the top 10. Passengers also picked YVR as No. 1 among airports in North America with 15 million to 25 million passengers. “We are thrilled that passengers have once again placed YVR first in our category and one of the top 10 airports in the world,” said Graham Clarke, chair of the Airport Authority’s Board of Directors. “These results speak to the commitment of all airport employees who provide first-class customer service every day of the year.” Dubai was rated No. 1 overall in the world, and Bermuda took top spot overall in North America. IATA has been conducting the

annual Global Airport Monitor Survey since 1993. It measures airline passenger opinions of major airports in North America, Europe, the Middle East and Asia Pacific. Approximately 80,000 passengers were asked to rate 52 airports in 20 individual service categories. YVR was also rated No. 1 in North America for overall satisfaction among business passengers, and No. 2 among all leisure passengers. “This is a highly competitive industry. Maintaining YVR’s top 10 ranking for the fourth consecutive year is a significant achievement, “ said Larry Berg, the Airport Authority’s president and CEO. “We see these results as a positive measure of our progress towards our goal as building YVR as a premier global gateway.” Earlier this year, in an online poll of more 1.4 million people conducted by Skytrax Research, an independent U.K.-based company, YVR was rated the No. 2 airport in North America and No. 9 in the world.

Court Decision, International Airport Authority. “The court has recognized the principle in law that all aspects of vital public works for the community at large are deemed authorized by the government that orders them. “ The B.C. Court of Appeal issued the 53-page ruling following four days of oral argument heard in May of this year. The opening of Vancouver International Airport’s north runway in 1996 was the culmination of some 50

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years of planning, public hearings, Environmental Assessment Review Panel recommendations and direction by the Minister of Transport. In 2002, Vancouver International Airport Authority, a community-based, not-for-profit organization, is celebrating its tenth anniversary of managing and operating Vancouver International Airport (YVR). The airport has been on Sea Island in Richmond for over 70 years and in 2001 welcomed some 15.5million passengers.

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YVRAS Invests $22 Million in Hamilton Airport ancouver Airport Services (YVRAS) is investing $22 million in TradePort International, leaseholder and operator of the John C. Munro International Airport in Hamilton Ontario. TradePort International Corporation is the private company that manages the Hamilton airport. YVRAS, a subsidiary of Vancouver International Airport Authority, has operated the Hamilton airport since 1996 under a management agreement with TradePort. “We’re excited to grow our involvement in Canada’s second busiest airport through this agreement and to play a significant role in taking Hamilton International airport to the next level,” said Frank O’Neill, YVRAS president. “By building on our past successes, we will work to ensure that the airport continues to be an important part of the community of Hamilton and the Ontario and Canadian economies.”

Since 1996, YVRAS and Tradeport have worked together to make Hamilton International Airport a convenient, low-cost alternative for passengers, and a premier air cargo and distribution hub in Canada The $22 million from YVRAS will provide additional capital for the retirement of debt, and capital investment in the Hamilton airport. YVRAS will increase its equity position, and become the majority shareholder in TradePort. “This investment will significantly add to the scale of our operations,” said O’Neill. He added that U.K.based CDC Capital Partners, which owns an interest in YVRAS, has “made a greater commitment to our company through this investment.” Tony Battaglia, TradePort president, said: “Vancouver Airport Services’ investment will help to ensure the continued growth and success of Hamilton International Airport. Since 1996, YVRAS and TradePort have worked together to make Hamilton International Airport a con-

venient low-cost alternative for passengers, and a premier air cargo and distribution hub in Canada. With this transaction, the interests of TradePort’s partners are better aligned, and the partnership is strengthened.” TradePort has invested over $25 million in the Hamilton airport since taking over management in 1996. Included in that amount is over $13 million invested in 2002 to improve passenger service at the airport. Improvements in 2002 include an expanded ticketing and check-in area, expanded baggage claim capacity, a new international arrivals area, and increased parking facilities. The John C. Munro Hamilton International Airport is Ontario’s third largest passenger airport, and Canada’s largest courier/cargo airport. The airport now offers daily scheduled passenger service to destinations within Canada and charter service to Mexico and the Caribbean. In 2001, Hamilton International welcomed 553,000 passengers, up 128 per cent from 2000. “We will work closely with WestJet and other airlines to ensure that the development of facilities meets the needs of the carriers so that Hamilton International Airport maintains its position as the fastest growing airport in Canada by being sensitive to carrier and passenger needs, ” O’Neill said. Vancouver Airport Services (YVRAS) is a subsidiary of the Vancouver International Airport Authority established in 1994 to market the expertise and operating philosophies developed at YVR. In 2001, CDC Capital Partners secured a 10 per cent share in YVRAS with an option of increasing its investment to 47 per cent. YVRAS currently operates 12 airports in four countries including: Fort. St. John, Kamloops, Moncton, Cranbrook, Santiago-Chile, Turks and Caicos, Dominican Republic and has consulting contracts at several other airports. www.yvras.com TradePort International Corporation manages the John C. Munro Hamilton International Airport under the terms of a 40-year lease with the City of Hamilton. TradePort is a consortium of Westpark Developments, a local Hamilton land development company, the Labourers International Union of North America (LIUNA) and YVR Airport Services. www.yhm.com

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PRESIDENT’S CORNER By LARRY BERG, President and Chief Executive Officer

It’s All in the Numbers hey say a picture is worth a thousand words. Well, as any accountant will tell you, numbers can also speak volumes about a subject. This month, I wish to share some numbers that say much about YVR.

• 2,210 – average number arrivals and departures each week. Of these, 1,356 are domestic, 685 are transborder and 169 are international. • 15.3 million – number of passengers using YVR in 2001. • 57 – percentage increase in number of passengers using YVR since 1992, when the Airport Authority assumed management and control of the airport from Transport Canada. A decade ago, we served 9.9 million passengers. • 72 – percentage of our passengers who reside in Canada. 30 per cent of these passengers live in Greater Vancouver, and 15 per cent are from the rest of the province. American residents make up 15 per cent of passengers, Asians 5 per cent and Europeans 5 per cent. The remaining 3 per cent are from other parts of the world. • 60 – percentage of passengers who are travelling for leisure or on personal business. Business-only travellers make up 29 per cent. • 50 – percentage of passengers flying to or from domestic centres. Those flying to or from the U.S. make up 25 per cent, with the rest flying to or from an international centre. One-third of all passengers are connecting at YVR. • 27 – percentage of passengers either accompanied to YVR by well-wishers or met by greeters. That works out to 1.4 per passenger.

• 15.7 million – total tonnage of aircraft landing on our runways. The average aircraft weight is 57 tonnes. • 202,210 – total number of seats on aircraft arriving and departing each week. The average number of seats on domestic aircraft is 63, transborder is 97 and international is 294. • 59 – percentage increase in annual cargo tonnage since 1992; 229,000 tonnes compared with 144,000 tonnes. • 35,000 – approximate number of vehicles driving to and from YVR’s main terminals on weekdays. • 90,800 – approximate number of vehicles using the Arthur Laing Bridge on weekdays. This includes flowthrough traffic between Richmond and Vancouver. By comparison, the Oak Street Bridge carries approximately 90,100 vehicles each day. • 26,000 – Estimated number of people working at approximately 400 businesses and organizations on Sea Island. Just over half work in the International and Domestic terminals. • 5.2 billion – total annual economic impact of YVR in dollars. • 10 – YVR’s overall rank among airports in the most recent passenger survey by the International Air Transport Association (IATA). YVR is the only Canadian airport in the top 10. It is also the fourth consecutive year the YVR has ranked in the top 10.

• 91 – non-stop destinations served by YVR, including 48 domestic, 23 transborder and 20 international.

• 1 – YVR’s rating among medium-sized airports (15 million to 25 million passengers per year) in North America in the IATA survey.

• 42 – number of air carriers serving YVR. Of those, 25 are scheduled passenger air carriers, four are charters, eight are smaller carriers served by our South Terminal, and 5 are all-cargo carriers.

While these numbers say a lot, they don’t reveal what is behind them—people. YVR is successful and has grown steadily thanks to the efforts of all employees here on Sea Island. It all adds up to a world-class airport.

YVR WELCOMES YOUR

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Your Airport Community Newspaper JULY 2002 ISSUE • VOL. 9 • NO. 9 YVR SKYTALK, the official newspaper of the Vancouver International Airport, is published monthly by Westco Marketing Ltd. for the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher. Publisher: Associate Publisher: Editorial Liaison: Editorial Board:

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Air North

Provides New Service Vancouver, Calgary and Edmonton ir North’s new direct service from Whitehorse to Vancouver, Calgary and Edmonton will give residents in those cities easy access to the Land of the Gold Rush with its unsurpassed wilderness, unforgettable adventures, and enticing attractions and events. Whitehorse-based Air North is offering flights between Whitehorse and Calgary, and Whitehorse and Edmonton, every Monday, Wednesday and Friday. Flights between Whitehorse and Vancouver will be offered Tuesday, Thursday and Sunday. A one-way ticket between Whitehorse and any of the three cities

Runway Repairs Set for Late July By Erin Sills n July 26, the Airport Authority will begin a 10-day maintenance program to address the normal wear-and-tear to YVR’s south runway. The work will require nighttime closures of the south runway, resulting in the diversion of traffic to the airport’s north runway. While the work is being carried out, aircraft will be arriving and departing off of the north runway between 9:00 p.m. and 6:00 a.m. The repair work is scheduled during the summer period when weather and winds typically allow about 80 per cent of departures to take-off over the water. As with similar projects, the runway repair program is conducted over short, intensive periods with all efforts being made to minimize the effects on the surrounding community, travellers and airport operations. Brett Patterson, the Airport Authority’s director of aviation operations, said “safety is our first

priority and the routine maintenance of our runways is a critical element of our safety program.” The 2002 runway maintenance is part of the larger Five-Year Summer Runway Repair Program, which started in 2001. “We are working with our partners at Nav Canada and the airlines to ensure that the impact on the community and aircraft operations is minimized,” said Patterson. All aircraft using the north runway during the nighttime closures of the south runway adhere to the Chapter 3 noise regulations of the International Civil Aviation Organization (ICAO). The ICAO standard categorizes older, noisier subsonic jet aircraft as Chapter 2 and newer, quieter aircraft as Chapter 3. For more information and details on the complete five-year program, visit the Airport Authority’s Web site at www.yvr.ca. The Airport Authority also has a public noise information line at 604-207-7097, and e-mail can be directed to noise@yvr.ca.

aboard a 108-seat Air North Boeing 737 will cost $195, plus fees and taxes, while a round-trip will be $390. “The new service will be of great benefit to the Yukon, because it provides a locally based product responsive to the travel needs of Yukon residents, and it will provide significant local economic and employment benefits,” said Air North president and CEO Joe Sparling. “It will be valuable to Canadians because it provides them with new links to the Yukon, which will facilitate business and leisure travel, while ensuring they’re paying a fair ticket

price for those trips,” he added. “This will provide a convenient and direct connection for the increasing number of people from Alberta and British Columbia who are coming to the Yukon to take a vacation, conduct business or visit family,” said Yukon Premier Pat Duncan. Now that the Yukon is more accessible than ever, the Yukon government is working with Air North to launch a Gateway Cities program encouraging Alberta and B.C. residents to enjoy a Yukon getaway this summer. Details are available at www.goyukon.com.

Telus and PCS Now Open at YVR elus Mobility, along with its dealership partner, PCS Wireless Communications, has opened its latest location at YVR. Telus and PCS welcomed the opportunity to serve the employees of YVR and Sea Island, as well as the travellers who visit the airport. The latest location is in the Domestic Terminal Building on Level 1, next to 7-Eleven. The new store complements all of the businesses on Level 1, as they provide valuable services to airport employees and visitors. PCS Wireless Communications has been providing wireless communication products and services for Telus Mobility for over 10 years. PCS offers virtually everything in the world of wireless communication products, including cellular phone sales and rentals, digital PCS

phones, Mike direct connect, cellular accessories for all makes and models, paging, and 1XRTT wireless data products. PCS will be adding more products to the YVR store, including cordless phones, satellite TV systems, and Telus.Net ADSL hardware and software. “We pride ourselves on being providers of great service to all our customers, whether they are a retail customer or a large corporation,” said PCS general manager Dave Smyth. “Our stores have so many exciting products that can make our customers day a little less stressful, from a Pay & Talk calling card to a

1XRTT high-speed wireless modem. We have solutions for every application.” PCS has seen considerable growth in the past few years—now with six locations in Richmond, Surrey, White Rock and Abbotsford. PCS employs nearly 30 people throughout the Lower Mainland and is continually growing.

The Airport Authority’s award-winning float gets a last minute check from Gwen McFayden, prior to the start of the “Burkeville Daze” parade. This years festivities included a dunk tank, balloons and lots of food.

YVR Float Visits Burkeville

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YVR CAN-AM Million-Dollar Shoot-Out ince 1992, YVR CAN-AM Golf for Kids has brought together airport businesses, employees and the community in support of children’s charities. On August 29, the 11th anniversary event will celebrate the most spectacular awards ever in the history of the tournament with four holes-in-one totaling over $1.1 million. “Get your team ready and start practicing your approach shots,” said Wayne Duzita co-chair of the event. “This year’s directors have put together an outstanding event to challenge golfers and reward generous auction participants.” The climax to the day’s golf tournament will be at an undisclosed par

three hole on the Mayfair Lakes golf course. TV cameras will capture the excitement as one golfer from each team will step up to the tee and take the golf swing of his or her life to determine the hole-in-one milliondollar winner. But it doesn’t end there, as other prizes include no less than a $65,000 Audi TT, a $68,500 diamond ring and business-class airline tickets to New York, valued at $6,500 (see corporate sponsors). Later in the evening, the excitement moves to the Richmond Inn where the charity dinner and auction programme gets underway with a gala evening MC’d by laugh-a-minute veteran sportscaster John McKechie.

Corporate Sponsors YVR CAN-AM Golf for Kids ONE MILLION DOLLARS – HOLE IN ONE • Marsh Canada Ltd. • Mercer Human Resource Consulting • Chubb Insurance Company of Canada • Commonwealth Insurance Co. • Zurich North America— Canada AUDI TT • Cowell Motors—valued at $65,000.

Diamond Ring • Da Mincci Jewellers—valued at $68,500. AIRLINE TICKETS • Cathay Pacific Airways Limited, two business-class tickets to New York—valued at $6,500. AIRLINE TICKETS • Alaska Airlines • Pacific Coastal Airlines • British Airways • Continental Airliens • Eva Air

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America West Airlines Lufthansa Harbour Air Seaplanes Air New Zealand Aloha Airlines American Airlines Horizon Air Aero Mexico Air Canada JAL Airlines Northwest Airlines Air Transat Helijet United Airlines

Special guests for the dinner/auction are Canucks general manager Brian Burke and several key players including Trevor Linden. Over the past 10 years, YVR CAN-AM Golf for Kids has raised over $700,000 to support a wide range of children’s foundations, organizations and charities. Last year’s event raised $112,900 for Canuck

Place, Spinoza Bear Program, James Gilmore Elementary, Vancouver Police, Make-a-Wish program, Girl Guides of Canada and CKNW Orphan’s Fund. For information about participating in this year’s event, either golf or gala dinner auction, contact Joann Fox (604) 270-7526, fax (604) 2771721 or email yvrcanam@shaw.ca. Limited golf still available at $190, golf and dinner $275, dinner table for 10 $750, corporate package of 4 golf/10 dinners $1500.

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Featured guest, Brian Burke (left) and Co-chair Wayne Duzita

Talking Bears Bring Comfort to Richmond Children hrough a $5,000 contribution from the YVR CanAm Golf for Kids, 13 Richmond children in need have a new cuddly companion named Spinoza. Spinoza – “the Bear who Speaks from the Heart”– is a soft, cuddly bear that “talks” through a hidden speaker and cassette player that plays a collection of therapeutic tapes developed by health care professionals. Spinoza and his Woodland Friends sing songs and tell stories to help children deal with pain, anxiety, fear and low self-esteem. Last month, a Richmond Fire Fighter presented the bears to each child during a special event held at Richmond Fire Hall No. 1. Three bears were also given to Richmond’s Chimo Crisis Centre to bring comfort and support to children affected by abuse. The Richmond Fire Fighters are very supportive of their community. Through YVR Can-Am funding, they are

able to grant once-in-a-lifetime wishes to children living with life-threatening illnesses through the Make-AWish Foundation of BC. They are also supporters of the Chimo Crisis Centre and ALSBC. Fire Chief Jim Hancock was thrilled to have the opportunity to get to know some of the community organizations his detachment generously supports. Here in B.C., with the support of TB Vets Charitable Foundation, numerous corporate supporters and community partners such as Wood Gundy at Park Place, Panago Pizza, and the Royal Canadian Legion Foundation, the Spinoza for Kids Program distributes over 700 Spinoza Bears each year to children living with a serious illness, disability or a traumatic experience like the death of a loved one. For more information about Spinoza, please call 604-224-7746 or visit www.spinozabear.org.

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Airport-Trained Graduate Students Find Jobs “What we thought was going to be a disappointing year for hiring has become an absolute boom for our graduates from our travel programs” says Carolyn Pattinson, a travel program co-coordinator and Instructor with the Burnaby and Richmond School Districts—Adult & Continuing Education Division. “Last fall has proven to us that sooner or later the travelling public will want to be on the move again. There is no strapping them down.” The school has seen an upward trend in hiring recently from the various airlines serving Vancouver

International Airport. Most companies have indicated that they would prefer to hire graduate students who are specifically trained to work at the airport. The Richmond and Burnaby School Districts – Adult & Continuing Education Division have been offering part-time programs for people interested in tourism, airline and airport sector careers since 1999. These part-time night studies allow students the flexibility of still maintaining their day jobs or studies and still continue to pursue another area of interest

No food on the flight? Take along a bite!

if they so wish. The two programs offered are Airport Check-In Agent Program and the Travel & Airline Program. The Airport Check-In Agent Program is very focused for people interested in working at YVR whereas the Travel & Airline program is very broad-based, and graduates are able to qualify for jobs as travel counselors, cruise agents, airline reservationists, or ticket agent among other potential careers. For those seeking employment in travel and tourism, as well as the airport, these part-time certificates programs provide all the skills necessary for entry-level jobs. Because it is community based, the programs are offered in the most convenient locations – Burnaby Central High School and Richmond

Breakfast Energize your morning with a wholesome cereal cookie (containing six essential nutrients), a fresh fruit cup, and your choice of refreshing orange $5.00 juice, milk, coffee, or tea.

Lunch Power-up with a nutritious turkey or ham and cheese sandwich or tuna snack bite, a fresh fruit $7.00 cup, and a delicious granola bar.

Kids Breakfast/Lunch Satisfy the craving with a health-smart bowl of cheerios and milk, a fresh fruit cup, and a popular Dunkaroos treat. $5.00 All prices include GST

Prior to Boarding at the Domestic Terminal Level 3 (at the Pizza Hut & Big Apple Bagels). A message from

Palmer High School. The size of the class is limited to allow for more interaction between teacher and students. Carolyn Pattinson’s 21 years of experience as an airline employee, travel manager and cruise agent enables her to bring relevant work experiences into the classroom. She has been a travel instructor for five years and is joined by other instructors with many years of front-line airport experiences to deliver the courses.

“One of the most positive aspects of the course is Pattinson’s wide knowledge and experience in the industry,” says Christina Bishchoff, her former student. “Her managerial experience was definitely an added bonus. We learned exactly what is expected from us as we venture into the working world.” Brochures are available at the Burnaby School District (604) 6648888 and from Richmond School District (604) 668-6123.

Pacific Western Airlines Employees Set to Reunite his summer, a unique event in Canadian airline history will take place. Former employees of Pacific Western Airlines are getting together in Calgary to attend a reunion that is sure to bring back many fond memories of one of the great little airlines in Canadian aviation history. So far, more than 1,200 former PWA employees are registered and ready to celebrate their piece of Canadian history. The reunion will take place in

Graduate students of Airport Check-In Program from Richmond School Board – Adult & Continuing Education Division. A 100 per cent job placement for these students – shown here after their Graduation Dinner party.

Calgary, August 23 and 24 at the Telus Convention Centre. The weekend “flight plan” begins with a golf tournament, followed by a reception, and winding up with the main event—a semi-formal dinner and dance—all featuring lots of entertainment. Can you imagine fitting into your 30-year-old uniform? Several of the more adventurous flight attendants are going to attempt just that. Memorabilia on display will

include everything nostalgic—from uniforms and newsletters to photographs and items that fall into that mysterious “where-on-earth-did-thatcome-from?” category. If you earned a pay cheque from PWA, you are invited to attend this unique celebration. Check the Website at www.pwareunion.com for full details, then head to Calgary to join old friends and renew old acquaintances.

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Montair Links West Coast Six Times a Week to Tofino ake a half-hour flight west from Vancouver and you can step, literally, from the plane to the golf cart. Last month, marked Montair’s foray into the Tofino market, as the small carrier started service six times a week to the tourism community. Montair joins North Vancouver Air and Canadian Western Airlines in providing service from the South Terminal at YVR. Montair also flies Masset to Vancouver five times a week. But catering exclusively to the tourism trade is not the motivation for offering the six-times a week service, said Al Neufeld, president. Serving the local community yearround is, he said. The service has to be viable all year, including those long, grey winters when tourists are long gone. “We had a lot of requests from people in this area to start a flight that was slightly different than was available at the time,” he said. Montair’s flights leave Vancouver at 6:00 p.m. and depart Tofino at 7:00 p.m. The end-of -the-day timetable suits local residents. Compared to taking a ferry, “It cuts a five-and-ahalf-hour [trip] down to 30 minutes,” said Neufeld. The trip—$198 return, and no $12 security levy because Tofino isn’t a major airport—barely takes long enough to get through the morning papers that are provided in the ninepassenger Pilatus PC12. The Swiss-

made turbo-prop fitted with a Pratt and Whitney engine has a ceiling of 30,000 ft., but cruising altitude to Tofino is 14,000 ft., allowing the plane to get above most of the stormy weather off the west coast of Vancouver Island. After touchdown, the plane is parked in a small cul de sac, which serves as the arrival and departure area, right next to a line of golf carts at the Long Beach Golf Course. The waiting room at the Tofino airport consists of a few tables and chairs that belong to the clubhouse. It’s this co-operation between the air carriers and Tofino and the golf course that helps everyone, said Neufeld. The community wouldn’t be able to afford a freestanding terminal, so the rustic setting of a tranquil golf course is as good a waiting room as it gets. “It’s a perfect combination for us,” said Neufeld. The partnership also pleases Keith Gibson, director of golfing at the Long Beach Golf Course. As for people hopping right from the plane into a golf cart; that happens only with private planes, he said. So far, Neufeld is happy with the response. His passenger lists include both Tofino residents and tourists and he needs a 60 per cent occupancy rate to stay viable. “We’re getting a growing passenger load. That’s the key to the whole thing.”

The service is friendly and the scenery spectacular.

Travolta Flies Qantas ctor John Travolta arrived at Piedmont Hawthorne on YVR’s south side on July 3, on the start of a worldwide goodwill tour. Travolta is piloting his vintage Boeing 707B (N707JT) to 10 countries during July and August, as an “ambassador-at-large” for Qantas Airlines. His aircraft, named Jett Clipper Ella, was flown by Qantas in the 1960s, and was repainted in

its original livery for this trip. Travolta, 48, began flying at age 16, and completed his jet pilot licence in 1981, with over 5,000 hours to date. The tour will take him from Los Angeles, to Australia, Tokyo, Hong Kong, Singapore, Frankfurt, Paris, Rome, London and New York.

Airport Employees… visit our new Russ Baker Way location for your Frequency McFlyer Card and enjoy a special food offer… while quantities last!

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The G-8 Fly In Style USA—Boeing 757 and DC-9.

Canada—Bombardier Challenger

Germany—Luftwaffe Airbus A310-498.

Photos by Jim Jorgenson ach year, Group of Eight (G-8) leaders and representatives from the European Union meet at a summit to discuss broad economic and foreign policies. This year, the G-8 world leaders held their twoday summit in Kananaskis, Alberta. Prior to the main meeting, a G-8 foreign ministers’ meeting was held at Whistler, B.C., June 12-13. YVR’s south side, at the Piedmont Hawthorne-Shell Aerocentre FBO, was where most of their aircraft were parked, serviced, and fuelled. Following is Skytalk’s report of the foreign ministers aircraft. Colin Powell of the USA arrived in a Boeing 757 No.90003 and left the next day in a DC-9 No.31681—both were parked at the Air Canada main

hangar apron. The German foreign minister arrived in a Luftwaffe Airbus A310498 No.21. Igor Sergeyevich Ivanov of Russia, travelled in an Ilyushin IL62M, No. RA 86540, dating from the early 1970s. Giovanni Castellaneta of Italy, flew in a government Dassault Mystere Falcon 900. Dominique Villepin of France, also flew in their government Dassault Falcon 900. Bill Graham, Canada’s foreign minister, flew in the government Bombardier Challenger No.144614. Jack Straw of the U.K., and E.U. President Josef Pique I Camp both flew on a British Airway’s commercial flight—first class, no doubt. Yoriko Kawaguchi of Japan, flew on a commercial JAL flight.

RICHMOND ACURA

Russia—Ilyushin 1L-62M.

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YVR PEOPLE

YVRAA Koffee Klutch Golf Tournament

by Jim Jorgenson

Cathay Sponsors Dragon Boat Races The 14th annual Alcan Canadian International Dragon Boat Festival was held last month at Concord Pacific Place. The teams, made up of 22 paddlers, raced a 500m course in their 14.4m long fibreglass boats. Cathay Pacific Airways Ltd. was once again the presenting sponsor, donating a grand draw prize of a trip for two to Hong Kong.

From Transport Canada to CATSA Mark Duncan has retired from Transport Canada as Pacific Region director general, to become the new vice president of operations of the Canadian Air Transport Security Authority (CATSA) in Ottawa. A farewell party and roast at the UBC Sage Restaurant on June 27, was well attended by airport and transportation industry representatives bearing gifts, lots of stories of Duncan’s past exploits in B.C., and wishing him well on his new assignment back east. Mark Duncan (left) is presented with a gift by YVRAA president and CEO Larry Berg.

Garry McClure (right), YVR’s manager of engineering services and chief organizer of the tournament presents the Koffee Klutch Golf trophy to Cal Currie of YVRAA for his hole-in-one on the 13th hole.

The 10th annual YVRAA Koffee Klutch Buffalo Chip Golf Tournament was held last month at Green Acres Golf Course in Richmond with 139 golfers taking part in a shotgun start. Although dubbed the 10th annual, this tournament has been going strong since 1974 under various names. Every golfer shared in prizes, which were generously donated by the airport community.

Annual Report Highlights Published he Airport Authority has published highlights of its 2001 annual report and distributed it to nearly 500,000 people across British Columbia. It is the second consecutive year that the Airport Authority has produced a condensed version of its annual report for distribution in the Vancouver Sun and Province newspapers. The eight-page insert was carried in the June 22 and 23 editions of the newspapers. “As a community-based organization, it is important that we communicate our activities and plans to the people we serve,” said Anne Murray, vice president, community and environmental affairs. “This newspaper insert augments a number of communications initiatives that we undertake each year; for example, our Annual Public Meeting, consultative committees, open houses, and speeches and pre-

sentations by members of our executive group to city councils, nominating entities and community groups across the Lower Mainland.” Included in the insert is a message from the chair of the Board of Directors and president and CEO, and information about operations, capital projects, health and safety, community involvement, environmental performance, technological improvements, retail enhancements, financial results, and Vancouver Airport Services (a subsidiary of the Airport Authority). It also has a look at the past decade at YVR in recognition of the Airport Authority’s tenth anniversary on July 1. The full 2001 annual report can be downloaded from the Airport Authority’s Web site—www.yvr.ca; copies of the insert can be obtained by e-mailing the Airport Authority at information@yvr.ca. Copies of the insert are limited.

AIRSPRINT Canada’s leading fractional ownership organization is proud to announce its expansion into British Columbia. Versatile. Efficient. Discreet. Just a few words to describe the benefits of fractional ownership. Whether you are looking to grow your business, balance the demands of your business and personal life, enjoy more time with your family or bring new meaning to the word “retirement”, you’ll find that the Pilatus PC-12 and the Citation Excel aircraft surpass your demands and expectations. AirSprint has a proven record of fractional ownership in Canada. With a national fleet value of close to $100 million operating from bases across Canada. AirSprint can help you decide which aircraft and plan is right for you and your business. Take control of your time.

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AUTO TALK

Hyundai On A Roll Another BMW Z-Car Subaru Forester Does Well In Crash Tests During the latest round of crash tests conducted by the Insurance Institute for Highway Safety (IIHS) in the U.S., the new 2003 Subaru Forester emerged as the winner when it comes to repair costs. Thanks mainly to its redesigned bumpers; it averaged $350 in repair bills, after 8-km/h front and rear collisions. Other vehicles taking part in the testing were the 2002 Saturn VUE, 2002 Land Rover Freelander, and 2002 Honda CR-V. The 5-mph impacts are designed to assess how well bumpers prevent damage in low-speed collisions into objects commonly found in commuter traffic and parking lots.

Here’s a sneak peek at the new BMW Z4, which will debut at this year’s Paris Auto Show in September. Manufactured at the BMW plant in South Carolina, the new Z4 roadster replaces the Z3 and features a 9.1-cu.-ft. luggage compartment, “Z-shaped” soft-top with rear heated glass window, two hightorque, six-cylinder engines, Dynamic Drive Control (DDC), electric power steering, and BMW’s Dynamic Stability Control (DSC II). No word yet on price.

Hyundai just can’t do anything wrong these days. According to recently released sales figures, the company’s entire product range is up 14 per cent over 2001—also a recordsetting year. Leading the way is the Santa Fe sport ute, with sales up a whopping 109 per cent. Elantra and Sonata also showed gains at around 20 per cent each.

U.S. Gets New Marauder, Not In Canada Although it’s built in Ontario, Canadians will not be able to buy the full-size 2003 Mercury Marauder—at least not yet. According to Ford, the Marauder is “a true muscle car,” featuring an aluminum block, 4.6-litre four-valve dual overhead cam V-8 engine producing 302 horsepower, a four-speed automatic transmission with a high stall speed torque converter and 3.55 rear axle with limitedslip differential, a 225-kph (140-mph) speedometer and a 7,000-rpm tachometer. More than 5,200 vehicles have already been sold, but us ‘Canuckleheads’ will have to wait until the fall when the Marauder is expected to go on sale with a $50,000 price tag.

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Dunlop Goes Sumo First it was the “largest group tire roll”, then the Dunlop Tire name change 5660 MINORU offer, and now Dunlop Tires is bringing world-class sumo wrestling to Canada. Starting August 3, the fat guys will be slam dancing at the Japanese The New “Roll Bar Look” Crane. Canadian Cultural Centre in Unique, Attractive, Functional Toronto. According to Ian When not in use, this attractive, remote-controlled electric hydraulic crane for pickups McIntosh, Dunlop’s general manis usually mistaken for a roll bar. Perfect for lifting ATVs, jet skis, snowmobiles, ager, marketing and advertising serengines….uses are unlimited! The Swift Lift Crane uses no deck space, thus maximizing cargo area. vice, “hockey, football, baseball An affordable, cost-effective, injury-free way to load cargo quickly and effortlessly. and basketball have already been done.” Champion amateur sumo wrestlers from across Canada, the Phone 604-261-1107 United States, Puerto Rico, Haiti, Toll Free: 1-877-214-9494 • Fax: 604-261-2307 Jamaica and Japan will participate.

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Jetsgo, “The smiling airline with a can-do attitude,” took to Canada’s sky on June 12, as the airline’s first flights lifted off in Toronto and Montreal. In its first two weeks of bookings, Jetsgo did $4.6 million of business, with a total of 23,496 guests already confirmed for future flights. Michel LeBlanc, president, confirmed that 67.2 per cent of Jetsgo tickets have been purchased on www.jetsgo.net. “Today our load factor is over 73 per cent,” said Leblanc. “When we launched two weeks ago, we predicted we would need a load factor of 70 – 75 per cent to make Jetsgo economically viable. And on the first day of operation, we’ve made that goal a reality.” The inaugural flights aboard Jetsgo’s fleet of Boeing Super 80s included three daily return flights between Montreal and Toronto, and daily return flights from Toronto to Vancouver, Winnipeg and Halifax.

JAZZ UPSET AT CANADIAN EXPORT SUBSIDY Joe Randell, president and CEO of Jazz, has confirmed an earlier report that the carrier prefers to buy the Bombardier DHC-8-Q400 to replace some of their older model DHC-8s, but the tax regime and lack of government support for domestic sales make the plane less attractive than foreign models. “Especially galling is that Canadian export subsidy programs help foreign carriers to buy Bombardier planes with financing assistance from Ottawa, but we can’t afford in the long term to be paying a premium because we are Canadian,” said Randell.

AIR TRANSAT REPORTS PROFIT Transat A.T. Inc/Air Transat reported a second-quarter profit on June 13, as demand for air travel increased and fuel prices and expenditures fell. The company reported a profit of $14.2 million for the quarter, or 42 cents per share.

BOEING TO REPAIR STRATOLINER Recent media reports about an incident in Seattle involving the ditching of the one remaining flyable Boeing 307 Stratoliner concerned many aviation enthusiasts. Now the Boeing Company has announced it will repair the 307 Stratoliner to the condition it was in when the intitial restoration was completed last year. A repair team has inspected the damage and determined there is only secondary structural damage to the airplane. The 307 has been part of the Smithsonian National Air and Space Museum collection since 1972, and is slated for display at the museum’s new facility.

2002 ABBOTSFORD INTERNATIONAL AIRSHOW Get ready for the biggest show in the event’s 40-year history. “This year’s 40th anniversary show may be the biggest in North America,” said Ron Price, the International Air Show Societies general manager. Canada’s finest acrobatic team, the Snowbirds, plus a long list of aviation acts, are sure to entertain the crowds during the three-day event, Aug 9-11. Also featured will be many aircraft static displays and aviation vendor booths for aviation enthusiasts. For the latest information on the show visit www.abbotsfordairshow.com or call 1-604-852-8511.

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VOLUNTEER OPPORTUNITIES Volunteers Needed The Richmond Crisis Line urgently needs volunteers to staff their phone lines. This is an opportunity to learn a new skill while helping others. No experience is necessary as full training is provided. Apply to Chimo Crisis Services at 604279-7077, email : chimo@chimocrisis.com or drop in 120-7000 Minoru Blvd., Richmond.

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North American First For Nuance Group

Simon Johnson Opens at YVR he Nuance Group of Switzerland, the world’s largest airport retailer, and Australian fine-food authority Simon Johnson were joined last month by Larry Berg, president and CEO of the Vancouver International Airport Authority as they opened the first Simon Johnson retail store outside of Australia. The store is the first of three new food concept stores planned by Nuance for YVR. Located pre-security on the international check-in level, Simon Johnson features more than 300 of the world’s finest food products. The North American pilot store is the latest addition to YVR’s award-winning retail program, which Airports Council International recently recognized as the most innovative in North America. Johnson is Australia’s leading purveyor of quality foods, providing products to some 2,000 five-star hotels, premium restaurants and

caterers. Based on the success of the YVR store, The Nuance Group, which has franchise rights from Johnson, will be looking at the potential of other airport locations across North America. Peter Petersen, president and CEO of The Nuance Group, said the combination of Johnson’s emphasis on quality and Nuance’s international retailing expertise provide tremendous potential. “We’re very confident that our combined expertise will provide passengers and visitors with a fresh take on fine foods at major airports and other tourist locations,” said Petersen. “As people travel the world, they’re developing a taste for international products and our Simon Johnson store at YVR will showcase only the very best.” The addition of Simon Johnson to YVR’s growing list of 130 shops, services and restaurants, reinforces the importance of retailing to modern airports.

Enterprise Rent-A-Car Opens New Location Serving Vancouver International Airport Enterprise Rent-A-Car, the largest rental car company in North America, with 46,000 employees across North America and more than 220 locations across Canada, has opened a new 1.5acre location serving the Vancouver International Airport. Located in Richmond, this is the 20th branch to serve Greater Vancouver. “Our Vancouver airport location is a direct response to our customers who want the same personalized service and low prices at the airport that we offer at our community locations throughout North America,” said Brian Dworetsky, vice president and general manager, Enterprise Rent-ACar, British Columbia. Earlier this month, Enterprise Rent-A-Car ranked highest in customer satisfaction among both leisure and business airport renters in a U.S.

study by J.D. Power and Associates. This is the fourth consecutive year that Enterprise has received top ranking in the survey. “We find that our prices and the personalized service provided by our employees are especially attractive to people from small to mid-sized businesses as well as leisure travelers,” said Dworetsky. The new airport location offers air travelers a full range of rental vehicles from compact cars to full size vehicles, pick-up trucks and sports utility vehicles. The new branch is located at 3231 #3 Road in Richmond and is open Monday to Friday from 7:00 a.m. to 9:00 p.m., and 8:00 a.m. to 8:00 p.m. on weekends. More information can be obtained from the company’s Web site at www.enterprise.com.

“Retail is an increasingly important component of the airport business. Around the world, airport retail is a billion-dollar industry. Here at YVR, it accounts for more than $73 million annually, or 26 per cent of our total revenues,” noted Berg. “Creative opportunities such as Simon Johnson are valuable business opportunities, but also important to maintaining YVR’s reputation as a leader in customer service.” Johnson, who got his start as a

chef in New Zealand, said YVR’s growing reputation around the world made it the ideal airport from which to launch other North American operations. “Whether it’s extra virgin olive oils from Tuscany, Mariage Fréres tea from France, or organic Australian Soba noodles from the Simon Johnson brand, international taste buds will feel right at home here,” explained Johnson. “Vancouver’s got

a great reputation, both as a city and as an airport. So, it made tremendous sense to try something as innovative as a fine-food store right here in Vancouver. After all, British Columbians are big international travellers and when you combine that fact with YVR’s growing number of international visitors, you can see that a lot of people will recognize many of the quality labels and artisan brands we’ve got in our store.”