2004-05_skytalk

Large Launch Order for Boeing’s Dreamliner Jet ast month, the Boeing Company’s [NYSE: BA] board of directors approved the formal launch of the new 7E7 Dreamliner passenger jet. The approval was based on a firm order for 50 7E7s from ANA (All Nippon Airways), the largest launch order in history for a new Boeing commercial jet.

The deal for 50 7E7 airplanes is worth approximately US$6 billion at list prices. ANA is scheduled to begin taking deliveries of the 7E7 in 2008.

“Airline interest in the 7E7 has

L Earlier this month, an Air Berlin Next-Generation 737-700 carrying dynamic blue-and-white livery was unveiled in Seattle. Boeing painters used innovative painting techniques from the automotive industry to create the unique color scheme. Air Berlin takes delivery of the 737 later this month. Photo: Boeing Co.

been extraordinary. The size and speed of this order validates our view of the market and demonstrates the tremendous demand for the performance and value provided by the 7E7,” said Alan Mulally, president and CEO of Boeing Commercial Airplanes.

“ANA is one of the most respected airlines in the world and has been at the forefront of aviation as a launch customer for the successful 767 and 777 programs. It is an honour for us to have ANA as the launch customer for the 7E7.

We are excited to continue working together on the airplane that will set the standard for every one that follows it,” Mulally said.

As the launch customer, ANA — the largest Boeing 767 operator outside the United States — will be an integral partner in developing the 7E7 family of airplanes. The Boeing 7E7 Dreamliner is being designed with airlines, passengers, investors and the environment in mind. The technologically advanced airplane will use 20 per cent less fuel than

today’s airplanes of comparable size, provide customers with up to 60 per cent more cargo revenue capacity, and present passengers with innovations including a new interior environment with higher humidity, wider seats and aisles, larger windows, and other conveniences.

Boeing has extended firm offers for the 7E7 to more than a dozen airlines around the world. “We expect additional orders in the coming weeks and months,” said Mulally.

F R E E MAY 2004 • Your Airport Community Newspaper – Vancouver International Airport

New Emergency Response Team Takes The Reins T The Sea King carries detection, navigation and weapons systems as part of its primary mandate of searching for, locating and destroying submarines.

DND Awards Major Contract to ACRO Aerospace Maintenance and Support Services for Sea King Helicopter Fleet he Department of National Defence (DND) has awarded a $36.5-million contract to ACRO Aerospace Inc. of Richmond, B.C., for the maintenance and support of dynamic components aboard the CH-124 Sea King helicopter fleet.

“The Government is committed to introducing the new maritime helicopter as soon as possible,” said the Honourable David Pratt, Minister of National Defence. “This contract will ensure that

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SEE MAJOR CONTRACT, PAGE 3

staffing and equipment to respond to an emergency in the middle of the farthest runway within a threeminute period. The regulations also take into account airport size and the type of aircraft that operate. At most major airports in Canada, aircraft firefighting duties

are handled by airport employees, as was the case at YVR prior to 1995.

In 1995, the Airport Authority and the City of Richmond agreed to have Richmond municipal firefighters provide aircraft emergency response under SEE ERS, PAGE 2

ACRO Participates in NAOSHWeek Activities arlier this month, ACRO Aerospace Inc. hosted students and parents from Grades 4, 5, and 6 of Richmond’s Lord Byng Elementary School at its Agar Drive facility. The tour was arranged as part of the safety in the workplace and community NAOSHWeek activities.

American (North NAOSH Occupational Safety and Health) Week is an annual initiative led by the Canadian Society of Safety Engineering (CSSE) in partnership with the Canadian Centre for

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Occupational Health and Safety (CCOHS) and Human Resources Development Canada (HRSDC). Held in concert with North American partners in Mexico and the United States, companies participate by providing activities and events to promote workplace safety.

ACRO’s health and safety officer Colin Ceotto, arranged for the visit to provide the children and their parents with an inside look at some of the day-to-day activities at the world’s largest helicopter repair facility.

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Photo: Colin Ceotto.

he Airport Authority has re-assumed responsibility for the delivery of airside emergency response services at YVR with a highly trained team of Emergency Response Specialists.

“The safety of airport passengers, customers and employees is our No. 1 priority,” said Craig Richmond, the Airport Authority’s vice president, airport operations.

“A key component of airport safety is the ability to respond quickly and effectively to an emergency situation. At any airport, it is imperative that members of the emergency response services team are well versed in aviation operations, airside safety and aircraft firefighting.”

Aircraft firefighting at all Canadian airports is regulated by Transport Canada, which requires that an airport maintain suitable

Using a Sikorsky 61 Main Gear off a Sea King helicopter, an ACRO technician explains safety issues in the workplace to visiting students from Richmond’s Lord Byng Elementary School.

SEE NAOSHWEEK, PAGE 2

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NAOSHWeek, ERS, Continued from page 1

Continued from page 1

The two-hour tour, which was hosted by Billy Maloin, quality assurance representative, Nick Marks, training coordinator, and Ceotto, visited several ACRO shops, concluding at the Non Destructive Testing (NDT) Area. Here, the visitors were treated to a demonstration of special glow-inthe-dark liquid used to find cracks and other damage on aircraft parts.

The tour ended with a scavenger hunt.

ACRO is an active participant in NAOSHWeek activities and last year was recognized as the best new entry in the BC and Yukon Region.

contract to YVR. In 2002 it was decided the contract would not be renewed. On April 30 at 6:00 p.m., in a ceremony at the airfield fire hall, the Airport Authority’s new ERS team took the reins.

Recruitment for the Airport Authority’s specialized firefighting team began in January 2003. From an initial field of more than 950 applicants, approximately 350 candidates were selected to participate in grueling physical and cognitive tests over a three-day period. These tests — a hose drag, a 12-minute run, a confined space test, weight lifts and a ladder climb — were the first step in selecting an ERS team with the physical fitness, motivation and communication skills to work together effec-

tively under extreme duress.

Of those who passed the first round, the field was further whittled down with psychomotor and cognitive testing, the results of which were compiled to formulate an overall rating for each remaining candidate. The top candidates then proceeded to the interview process before the final team of specialists was selected.

Successful candidates were put through a rigorous nine-month training program that included aircraft firefighting training at the renowned International Fire Training Centre (IFTC) at Teesside College in England. The team also received training in confined space rescue, hazardous materials operations and level three medical first responder duties through the Justice Institute of British Columbia. Each employee performed up to 46 working shifts in Airfield Operations, providing them with critical knowledge of aviation

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airside operations, safety, and day-to-day workings of YVR necessary for the role.

“The team had a collective 30,000 hours of training, including tabletop and emergency simulation exercises with other emergency responders,” Richmond said. “I don’t think you will find a better trained team anywhere in the world than the one we have here at YVR.” The Airport Authority will continue working closely with the City of Richmond to maintain structural firefighting services and mutual aid

(Right) Craig Richmond, the Airport Authority’s vice president airport operations with RFR’s Jim Hancock. agreements that benefit the airport’s employees and guests, as well as the Richmond community.

Security Agencies to Participate in Police Week n May 14, security forces at YVR will mark Police Week with a number of displays in the International Terminal Building. The RCMP (along with the RCMPYVR volunteers), YVR Aviation Security, Coast Guard, Canada Customs and Immigration, the BC Ambulance Service, Richmond Fire Rescue and

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Securiguard will all be represented with tabletop displays.

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Major Contract, the Sea King continues to make significant contributions to maritime operations as we await delivery of the new helicopter fleet.”

Purchased in May, 1964 by the Royal Canadian Navy to replace the Sikorsky H04S-3s, the CH-124 Sea King is a twin-engine, five-bladed single rotor airframe and one of a very small group of aircraft that carries armament — in fact, the only other aircraft in the Canadian Forces that do carry weapons are the CF-18 Fighter and the CP-140 Polaris/Aurora Maritime Patrol Aircraft.

The CH-124 Sea King is assigned to destroyers, patrol frigates, and replenishment ships as a means of extending the surveillance capabilities of a ship beyond the horizon.

“The Sea King continues to provide invaluable support to deployed naval operations, as can be seen in Canada’s contribution to the Campaign against Terrorism,” said General Ray Henault, Chief of Defence Staff. “This contract will provide our highly skilled pilots and technicians with the necessary support to operate and maintain the Sea King.”

The contract will provide maintenance and support services to the CH124 Sea King fleet including repair and overhaul of dynamic components such as the main gearbox, the main rotor head, and tail drive shaft, as well

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PRESIDENT’S CORNER

By LARRY BERG, President and Chief Executive Officer

Preparedness Is At The Core Of Our Safety Programs he Airport Authority is committed to protecting the health and safety of airport passengers, customers and employees. Emergency preparedness is integral to our operating philosophy, and we have a number of programs to ensure we meet our commitment.

This month, the Airport Authority re-launched the delivery of emergency response services with a highly trained team of Emergency Response Specialists (ERS). Each team member underwent a rigorous ninemonth program that included aircraft firefighting training at the renowned International Fire Training Centre (IFTC) at Teesside College in England. The centre provides training to firefighters from more than 80 countries and is accredited by the UK Civil Aviation Authority to deliver mandatory training for all UK airport firefighters and to meet the recommendations of the International Civil Aviation Organization worldwide.

Each of our specialists is also fully trained in confined space rescue, hazardous materials operations and level three first responder duties.

Minimizing risks that could lead to an incident is a key component of our preparedness. The Airport Authority has a comprehensive wildlife management program focused on habitat management, monitoring and movement of birds away from operating areas to reduce the safety risks associated with birds striking aircraft. In 2003, more than 1.5 million birds were moved off-site using a variety of deterrents such as pyrotechnics, sirens, lights and propane cannons. This number represents a 60 per cent increase over 2002 in the number of birds the Airport Authority was able to relocate. We recorded 86 aircraft bird strikes, an eight per cent decrease from 2002.

Another proactive measure the Airport Authority

T as a number of smaller components.

A requirement for technical investigations and engineering services, logistical support services, spares procurement, and inventory management is also built into the contract.

Repairs will take place via Mobile Repair Parties at various locations throughout Canada and at ACRO Aerospace’s Richmond facility.

The contract will run until the end of December 2006 and includes options to extend the contract period, ensuring maintenance and support for the aircraft until the new maritime helicopter fleet is fully operational.

Funding for this initiative was provided for in the existing fiscal framework.

ACRO Aerospace is a world leader in aviation repair and overhaul services with a global customer base that includes the Canadian Department of National Defense, Canadian and United States Governments as well as other domestic and international operators.

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undertakes on a monthly basis is table-top emergency response exercises. These exercises ensure that airport and community first responders are well prepared to handle an incident at the airport and are able to put the YVR Emergency Management Plan — a comprehensive system documenting all elements of managing emergencies and irregular operations at YVR — into action at a moment’s notice. Our table-top program was recognized in 2003 with an Award of Excellence at the annual Emergency Preparedness Conference.

Responding quickly to medical emergencies in and around our terminals is another integral part of our safety programs. To improve our medical response capabilities, in 2003 the Airport Authority purchased five Automated External Defibrillators, bringing the total at YVR to 11. More than 50 operational and security employees are now fully trained on their use, and receive recurrent training each year.

Aircraft can sustain damage from something as small as a wheel from a suitcase, so keeping our runways clear of debris is a 24-hour a day job. I am proud to report that last year — for the tenth consecutive year — YVR operated without any Foreign Object Damage (FOD) to an aircraft during runway operations. In addition to the safety risk posed, FOD-related accidents cost the aviation industry an estimated $4 billion annually.

All of these measures, in concert with our ongoing relationships with the airport’s other dedicated emergency responders, ensure YVR continues to be a leader in airport safety and emergency preparedness and enhance our position as a premier global gateway.

Your Airport Community Newspaper MAY 2004 ISSUE • VOL. 11 • NO. 7 YVR SKYTALK, the official newspaper of the Vancouver International Airport, is published monthly by Westco Marketing Ltd. for the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher.

Publisher:

Patrick Stewart

VANCOUVER OFFICE:

Associate Publisher:

Joan Stewart

Suite 306 - 5400 Airport Road South

Editorial Liaison:

Ralph Eastman

Richmond, BC V7B 1B4

Contributing Writers:

Arnold Klappe, Phil Melnychuk,

Tel: 604-736-6754 • Fax: 604-736-6750

Jim Jorgenson

Email: jstewart@westerndriver.com

Creative / Production:

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Photography:

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Printed on Recycled Stock using vegetable based inks Please recycle this product.

www.yvr.ca/authority/news/skytalk.asp

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YVR Joins Lower Mainland’s Bait Car Program Flying Kangaroo Celebrates VR is among a group of new sponsors of the bait car program, established to reduce car thefts across the Lower Mainland.

Car thefts in the region have become a growing concern. In a bid to reduce car thefts, the bait car program was launched in Vancouver in 2002 by the Insurance Corporation of British Columbia (ICBC), Vancouver Police Department and E-Comm (Emergency Communications for the Lower Mainland).

Bait cars are specially modified vehicles left in auto theft target areas.

When someone illegally enters a bait car, an automatic video system tapes the thieves and notifies E-Comm, which tracks the vehicle’s position using a Global Positioning Satellite (GPS) system. A police unit is then sent to investigate and once visual contact with the car is made, E-Comm remotely disables the vehicle’s engine and the thief is apprehended.

In the three months after the program was launched, ICBC recorded

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29 per cent fewer auto theft claims in Vancouver. By the end of the first year of operation, the overall decline in car thefts was nine per cent. Based on the success of the Vancouver program, a decision was made to extend the bait car program throughout Lower Mainland municipalities.

Joining the Airport Authority as a sponsor in the expanded bait car program are Pattison Outdoor, Lougheed Town Centre, Guildford Town Centre and Central City Shopping Centre.

Partners for the Expanded Program are ICBC and E-Comm, along with the Ministry of Public Safety and Solicitor General, Integrated Municipal Provincial Auto Crime Team (IMPACT), and local police departments.

Most of the partnership funding

50 Years Service to N.A. orth American travellers have flown the ‘flying kangaroo’ to and from Australia for 50 years, marking a significant milestone in Qantas’ 84-year history. In 1954, Qantas began flying Super Constellation propeller aircraft twice weekly from Sydney to Vancouver and San Francisco via Fiji, Canton Island and Hawaii, bringing North American passengers Down Under with a flying time of three days.

To commemorate this half-century heritage of flight, Qantas will embark on celebrations across North America.

“Fifty years after our first North American flights landed in the U.S. and Canada, we’re continually enhancing our service to provide the most convenient travel for North American passengers,” said Howard Goldberg, vice president sales and marketing, The Americas, Qantas

N will be used to promote the bait car program between now and October 2004. The campaign includes radio ads, transit shelter ads throughout the region and at eight Skytrain stations, washroom ads in 100 locations, parkade signs in sponsor facilities, banners at various locations and the bait car program mascot, a 13-foot mousetrap.

In recent years, the Airport Authority has implemented a number of security measures at YVR to deter auto theft, the most visible being regular patrols of parking lots by security staff.

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Airways. “As we look back on the last five decades of flight, we are excited about providing our travellers with the exceptional Geoff Dixon, CEO quality service and Qantas Airways convenient sched- recently accepted Air Transport ules that they have the World magazine come to expect “Airline of the when flying with Year” award at a ceremony in us,” he added.

During Qantas’ Singapore.

50 years of flight between North America and Australia, the airline has taken a lead in making aviation history. In 1959, the airline carried the Olympic torch into the Southern Hemisphere for the first time on its longest trip ever; that same year, the airline made a landmark decision to order its first Boeing 707-138 jetliners. Just one year later, Qantas inaugurated a pioneering round-the-world service with two Super Constellations. The Super Constellations circumnavigated the globe in opposite directions, and before long, eight round-the-world services were operating weekly, a journey that took five-and-a-half days.

Twenty-five years after launching service to North America, Qantas pioneered the world’s first international Business Class service in 1979.

“For 84 years, Qantas has provided travellers with a range of product and service enhancements that continue to set new standards for business and leisure travel, now and for the future,” said Goldberg. “Qantas recently launched its new international business class service, featuring the state-of-the-art sleeper seat, Skybed; a self-service Business bar with gourmet snacks and beverages; a mood lighting system that is the first of its kind in the skies; and the world’s first in-flight Short Message Service (SMS) system, which uses modern technology to give customers the best possible access to family, friends and business while flying.

These enhancements are being progressively introduced on all threeclass Boeing 747-400s and further demonstrate our continued commitment to our passengers,” he added.

Qantas Airways currently operates a fleet of 187 aircraft, across a network spanning 142 destinations in 32 countries.

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Dealing with Change in the Workplace

Renewal Centre

Workshops aimed at Airline Employees elp is on the way for airline employees who are having trouble coping with the current uncertainty in their industry. Radical Momentum, a Vancouver-based consulting company, will hold a pair of all-day workshops entitled “Changing Destinations,” aimed at assisting emplyees working through such common challenges as: fear of job loss, stresses associated with personal and financial turmoil, changing career paths, and job apathy.

Radical’s chief facilitator and company president, Ric Matthews, brings more than 30 years of experience to the workshops. His international résumé includes stops in Africa, Asia, Europe and most recently, North America. During his career, he has worked alongside such notables as Nelson Mandela and Archbishop Desmond Tutu. Over the last five years he has focused on helping organizations and industries which are confronting massive change.

Matthews says seminars such as “Changing Destinations” are essentially about helping people deal with the constant, ongoing pressures of change. Airline employees fit this description to a tee, some having faced job uncertainty for more than a decade.

“The airline industry is at the forefront of dramatic change,” said

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Matthews. “On one hand trying to cope with cost cutting and on the other hand trying to maintain a high level of customer service. Add to that the pressures in the world of travel and at the end of the day, unfortunately, the real pain and pressure falls on the employee.”

According to Matthews, Radical’s public workshops provide a unique opportunity to focus on helping the individual.

“I think employees often feel that company-sponsored workshops sometimes have a bias or hidden agenda, pandering to the corporate line. The beauty of having something totally independent is that clearly there is no particular perspective. We’re not there to beat up on management, nor are we there to somehow manipulate employees.

It’s just an honest opportunity for people to stand outside of the game and be able to get a real perspective on what options they have,” said Matthews.

Changing Destinations’ workshops will be held from 9 a.m. – 5 p.m. on Tuesday June 8 and Saturday June 12 at the Richmond Inn. Anyone interested in attending can sign up for one of the free, one-hour info sessions by calling 604-714-0332 or contact Ric Matthews at rmatthews@radicalmomentum.com.

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WestEx Adds Vancouver-Masset Service n June 1, Western Express Air lines (WestEx) will begin a new scheduled passenger service between the South Terminal at Vancouver International Airport (YVR) and Masset –- the largest community in B.C.’s Queen Charlotte Islands.

“By combining the positive growth of our summer charter business with additional aircraft capacity, our team has created a Tuesday/Saturday scheduled passenger service for Masset,” said Michael Bell, president of WestEx. “Over 80 per cent of the Queen Charlotte demand for air service is generated by Graham Island, so Masset is the logical choice for a quality, scheduled route.”

Last year, WestEx began six-day scheduled passenger service between Tofino/Uclelet and YVR’s South Terminal, flying a seven-seat Navajo and 16-passenger Metro pressurized aircraft on the route.

“Like our Tofino/Ucluelet scheduled service, WestEx has made this product simple and honest,” stated Glenn Dickinson, manager of passenger sales. “The flights are non-stop and the price includes everything –airport fees, fuel and insurance surcharges, all taxes –- for a one-way price of $299.”

The Vancouver-Masset route will be served by a 16-seat turboprop Metro III aircraft from WestEx’s 15aircraft fleet. “I know customers will be pleased with this transportation

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BCIT hangar with a WestJet 737 provided a dramatic backdrop for the BCAC annual auction.

The Fairmont Vancouver Airport Hotel provided a sushi station.

BCAC Raises More Than $40,000 at Annual Auction Story & Photos by Jim Jorgenson ast month, the British Columbia Aviation Council (BCAC) held its popular annual Black Tie and Blue Jeans fundraiser auction in the BCIT Aerospace Programs hangar at YVR’s south side location.

More than 200 items were included in the silent auction that featured a wide variety of goods, ranging from a wedding ceremony by the airport Chaplain to package trips, rounds of golf and hotel accommodations.

Auctioneer for the live auction portion was former BC Premier Bill Vander Zalm, whose auction skills This year’s returning aucwas former BC brought bids from the more than tioneer Premier Bill Vander Zalm, 400 attendees on items such as whose verbal skills encourround-trip airline packages, two aged steady auction bidhours in an Air Canada A340 flight ding. simulator, and an airline trip to Victoria for lunch with the Speaker of the House.

The Fairmont Vancouver Airport Hotel, Delta

Vancouver Airport Hotel and the Best Western Richmond Hotel provided a range of food and beverages for guests.

A 50/50 draw and a raffle rounded out the evening with a grand prize trip for two anywhere in North America, including Hawaii, Mexico and the Caribbean on Air Canada.

Visit the BCAC Web site for information on this and future events at www.bcaviation.org

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Headed by Dan Northam, the Royal Bank crew provided banking services for the successful bidders.

UpcomingEventsUpcomingEventsUpcomingEvents May 13 Vancouver Transportation Club Joint Meeting with The Master Mariner’s Association Venue: Westminster Club, New Westminster Contact: Brad Smith (604) 421-7059

May 13 YVR Annual Public Meeting at 3:30 p.m.

Held to present the Airport Authority’s 2003 Annual Report and audited Financial Statements.

Venue: International Terminal Building, Departures Level, East Concourse, Richmond

Trapped in a holding pattern?

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Changing Destinations Expires May 31/04

This workshop will help you take the next step.

It will change your life.

The workshop deals with:

• coping with the stress of job insecurity • getting out of the ‘holding pattern’ • finding new career paths • dealing with feelings of resentment and negativity

Tuesday June 8th, 2004 9:00AM – 5:00PM Best Western Richmond Inn 7551 Westminster Hwy Saturday June 12th, 2004 9:00AM – 5:00PM Best Western Richmond Inn 7551 Westminster Hwy $195 + GST cash / cheque OR $199 + GST VISA Call Michelle now to register at 604-714-0332 Want to find out more?

Come along to our free information evenings Tuesday, May 25th 6:00PM Thompson Community Center, 5151 Granville St Monday, May 31st 6:45PM Sea Island Community Center, 7140 Miller Road

Have a friend attend the workshop and receive a 25% discount

May 25 AIABC Workshop The objective of this workshop is to introduce BC companies to concepts and approaches which they could employ to help improve their competitiveness: 1) Cluster development strategies for the aerospace industry. 2) Competitive intelligence in the aerospace industry.

Venue: Richmond Inn Hotel, Richmond Contact: Andrew Huige (604) 538-0071; email: info@aiabc.

June 8 Changing Destinations Workshop All-day workshop aimed at assisting airline employees deal with the stress of job insecurity and/or find a new career path.

Venue: Richmond Inn, Richmond Contact: Ric Matthews (604) 714-0332; email: rmatthews@radicalmomentum.com.

June 10 Vancouver Transportation Club Joint meeting with CIFFA and the Pacific Rim Cargo Association.

Venue: Executive Inn, Richmond Contact: Brad Smith (604) 421-7059 June 12 Changing Destinations Workshop All-day workshop aimed at assisting airline employees deal with the stress of job insecurity and/or find a new career path.

Venue: Richmond Inn, Richmond Contact: Ric Matthews (604) 714-0332; email: rmatthews@radicalmomentum.com

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RiverWind... 63 modern, heritage styled, 3 level townhomes located in a vibrant picturesque community that provides all the modern amenities and services together with intriguing maritime history. RiverWind blends traditional values, a waterside setting, all in harmony with your lifestyle.

RAILWAY AVE

Seaside Living. Traditional Townhomes.

Heritage Styled 2 & 3 Bedroom Townhomes Upscale Living in Historic Steveston Location

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Airport Authority Wins Power Smart Award T he Airport Authority has been honoured by BC Hydro with a Power Smart Excellence Award for outstanding achievement, leadership and innovation in electrical energy efficiency.

In presenting the award earlier this month, BC Hydro cited the Airport Authority’s energy awareness program and installation of a solar powered heating system.

The energy awareness program was designed to foster a Power Smart culture among employees.

Led by the Airport Authority’s Energy Reduction Team, the program offered lunch-time information

Get a Castle Rewards Card!

1

Fill out the application form and return it to the Elephant and Castle to get your own CASTLE REWARDS PROGRAM MEMBERSHIP CARD.

2 Show us your Castle Rewards Card every time you come into Elephant & Castle and we’ll make sure you earn your points – 1 point for every dollar you spend.

A mechanical specialist carries out a routine inspection of the solar panels on the roof of the Domestic Terminal building. The panels help to heat an average of 800 gallons of hot water daily at YVR. sessions, technical training for maintenance staff, and a promotion under which employees could trade in their incandescent holiday lights for energy-efficient light-emitting diode (LED) lights.

Last year, the Airport Authority installed two new, energy efficient hot water tanks and a solar-powered heating system atop the Domestic Terminal. It is the largest solar heating system in the province and is returning $90,000 in annual cost savings.

Since 1996, the Airport Authority has accumulated more than $2 million in total electricity savings and has com-

Let me do your search...

3 Save up your points and then trade them for rewards such as menu items, merchandise or one of our periodic special offers, available to Castle Rewards Program members only!

Application Form Castle Rewards _

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mitted to a further 15 per cent reduction by 2007, with the goal to be within the top 10 per cent of North American airports for energy efficiency.

In 2002, the Airport Authority was named by BC Hydro as the province’s first Power Smart Certified Customer, a designation that is reserved for organizations that show exceptional energy efficiency leadership within their industries.

Also receiving Power Smart Excellence Awards were the City of Richmond, Fairmont Hotels and Resorts, University of British Columbia, and VanCity Credit Union.

While You Fly!

Are constant travelling and irregular shift work overwhelming your real estate move? I can help! If you are searching for a home, I can supply all the information that you need to make the decisions that suit your life, via e-mail or fax – all the information that you will need, at your fingertips.

You can buy or sell without all the inconveniences of having to be there!

While you are concentrating on your career, I concentrate on your move!

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EIVE 100 SIGN UP NOW AND REC

Wondering if your home has increased in price since you purchased? Call and receive a free comparative market analysis at no cost to you.

For office use only:

Expectations Exceeded – Guaranteed!

OVERLOOKING THE MARINA AT THE DELTA VANCOUVER AIRPORT HOTEL 3500 CESSNA DRIVE, RICHMOND

604-276-1962

Sutton Group Group-Seafair Realty #550-9100 Blundell Road Richmond,BC Cell: 604-961-3907 Bus: 604-273-3155 E-mail:slanser@sutton.com

Sharon Lanser

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Hawkair Provides Air Transport for BC Special Olympics awkair will be donating air transportation to Special Olympics athletes, coaches and volunteers who are travelling to train or compete throughout the provincein the BC Special Olympics (BCSO. The partnership is described as crucial for BCSO participants as it will enable them to access programs and activities outside of their region.

Hawkair will provide complimentary flights to Special Olympics athletes travelling to and from its service areas, including Vancouver, Dawson Creek, Prince George, Prince Rupert, Terrace, Kitimat, the Queen Charlotte Islands, and Victoria.

“By helping us with flights for athletes, coaches and volunteers, Hawkair is making a significant contribution to our organization and our effort to help Special athletes achieve their goals,” said Dan Howe, executive director, BCSO. “We are extremely grateful for Hawkair’s support.”

Celebrating 10 years in aviation this year, Hawkair will also support BCSO by donating flights for the purposes of auctions and other fundraising activities.

“Hawkair is a community-based airline, and we are pleased to assist

British Columbia.”

BCSO is a non-profit organization that provides individuals who have a mental disability with the opportunity to enhance their lives and celebrate personal achievement through positive sport experiences.

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Crisis Management Business – Personal www.proalert.org Consultant: R. JAY LEES, BA, BSW, MSW

1-800-661-7799 (24/7)

(RSP YVR)

Tel/Fax: (604) 430-3554 (Employment Also Available)

PRE-OWNED & NEW Campbell River athlete Paul Aubuchon was recently named “Athlete of the Year” by Special Olympics Canada for his incredible dedication and commitment to the organization. He has won more than 40 medals — his most recent wins being at the World Games in Dublin Ireland in July 2003. with sports and cultural events,” said Charlynn Toews of Hawkair. “It’s amazing what a dedicated group of volunteers can do with a pair of tickets to raffle. Special Olympics is an excellent organization providing training for many people throughout

All Makes Leasing!

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ENTER YOUR BRITISH CAR OR BIKE AT WWW.WESTERNDRIVER.COM

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Call me First for Friendly, Professional Service JAMES CHEUNG, Lease Manager A Different Kind of Company, A Different Kind of Service

YVR Employees this ad is Worth

500.00

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Lease or Purchase any Vehicle & Get a $500.00 Discount with this ad.

604-258-0008 Out of Town Call Collect

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• More than 500 classic British cars on display • Swap Meet & Automobilia • Buy & Sell Parts • Dash Plaques & Posters • 9 Sponsor Awards • 50 Class Awards • British Bike Display Vendor Exhibit space call: 604 736-6754

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Notice of Annual Public Meeting

Vancouver International Airport Authority is a community-based, not-for-profit organization that manages and operates Vancouver International Airport (YVR).

The Board of Directors of Vancouver International Airport Authority announces that the Annual Public Meeting will be held to present the Airport Authority’s 2003 Annual Report and audited Financial Statements.

The meeting is scheduled for: Thursday, May 13, 3:30 p.m.

International Terminal Building Departures Level, East Concourse Vancouver International Airport, Richmond, BC The 2003 Annual Report will also be available April 30 through our website: www.yvr.ca www.yvr.ca

BEST WESTERN ABERCORN INN AN INTRIGUING INN WITH A TON OF PERSONALITY A warm welcome awaits you at our charming Tudor-style European Inn! • Just minutes from Vancouver International Airport • Free Airport Shuttle • Free Continental Breakfast • Popular “Inglenook” Restaurant • Cozy Bobby G’s Pub • Fitness Facility • Free In-Room Coffee & Tea • Business Centre with High Speed Internet Access • Free Parking 604-276-7576 1-800-663-0085 9260 Bridgeport Road Richmond, BC Canada V5X 1S1

FREE *30 Wine Bottles With the purchase of ANY 6-8 WEEK Wine Juice Kit made on premise VOTED RICHMOND’S #1 WINEMAKER

*Not valid with any other promotion or discount.Valid until May 30/04.

Coupon must be presented at time of purchase

1 With the help of a knowledgeable, friendly Steveston Winemaker, choose your wine kit from our extensive, yet superior collection (we’re quite picky about what we sell).

2 Pay, sign for, and start your wine with Steveston Winemakers’valuable assistance (this only takes 5 to 10 minutes).

3 Return to bottle your wine on our automated machines, including putting on shrink caps and labels (we always include them).

Steveston Village 3851 Moncton Street 604-275-9463

A Better Winemaking Experience

Top Tips For Hassle-Free Travel ven though many of us may think of ourselves as experienced travellers, there are still some things that only those in the travel business know.

For example, were you aware that most airlines are trying to get more people to use e-tickets rather than paper tickets? Not only do they save the airline money, but they can save you time and help you avoid the long line-ups by using the automatic check-in kiosks available at most airports. Additionally, you don’t have to worry about forgetting or losing your tickets.

For the non-vegetarians, who ever thinks about pre-booking their meal?

There is a whole raft of meal alternatives offered by airlines including fruit platters, high fibre, low sodium, or low-fat meals and some even go as far as offering the Atkins diet.

Whatever your food preference, make sure you ask your travel agent if the airline can accommodate it.

As we approach the busy summer travel season, consultants from Flight Centre travel agency have come up with some of their top travel tips to help make your journey as relaxed and hassle-free as possible: • Although there are no guarantees, you stand a better chance of being upgraded to business or first class if you have purchased a premium economy seat to begin with.

Mentioning it’s your honeymoon, anniversary, birthday or any other special occasion may also help.

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TRAVEL TALK • If you have a fear of flying, choose a forward aisle seat on a wide-body plane to minimize noise and allow freedom of movement.

• More and more people are taking their laptops when they go away on holiday. If you insist on taking one with you, make sure you have adequate insurance for it and always carry your laptop on the plane as carry-on luggage.

• Ensure you are aware of the luggage limits for the airlines you’ll be travelling with. If you need to carry extra items you should look into the extra bag fee as it is usually cheaper to divide your items into two bags rather than pay for one overweight bag charge.

• Always take a water bottle with you particularly on overnight flights as not all airlines have staff offering water regularly while most passengers are asleep.

• Wear flight socks for both comfort and to help prevent your feet and ankles from swelling. For longer flights, take something warm and comfortable to change into once you are on the plane.

• Decorate your luggage with bright stickers or ribbons for easy identification off the baggage carousels.

• If you have a few spare hours in an airport, be sure to check out the facilities available. Many airports offer massage, spa, and workout facilities, sleeping rooms, hairdressers, city tours and even cinemas.

Purchase Travel Insurance For Intra-Province Trips ccording to an RBC Insurance/Ipsos-Reid study conducted last year, 65 per cent of Canadians who travelled within Canada but outside of their home province in the past three years say they never purchase travel insurance for these trips.

“It does not matter how close to home you are, injuries, accidents and lost luggage can happen regardless of your destination,” said Stan Seggie, president and CEO of the travel insurance division of RBC Insurance. “Also, provincial government and employee health plans are not designed to cover everything and may limit reimbursement for expenses such as air ambulance service, prescription drugs and X-rays.

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Canadians should definitely be aware of the coverage provided by their provincial and employee health plans when planning a trip anywhere outside their home province or territory.”

An April 2004 study from the Conference Board of Canada indicated that nearly seven in 10 Canadians planning a trip this summer will travel in Canada.

“It’s easy to overlook insurance when travelling to another province because there is a sense of familiarity,” said David Redekop, principal research associate with the Conference Board of Canada. “However, many of the same risks apply wherever you are – even when you travel within the country – and travellers need to be aware of that.”

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YVR PEOPLE Concorde Security’s Neelam Murti is presented with a Certificate of Recognition from Terry Estell (right) of U.S. Customs and Border Protection. Murti was honoured for her security vigilance in the Transborder area of the airport, where Concorde provides security and services to the U.S. agency.

Grant McDaniel (former YVR Air Canada employee)

New and Used Vehicle Sales and Leasing

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CLASSIFIED 49,000 READERS EVERY MONTH • $17.50 per col inch

Tel: 604 736-6754 • Fax: 604 736-6750 • E-mail: pstewart@westerndriver.com

ACCOMMODATION FOR RENT

SKYTALK CLASSIFIEDS 49,000 READERS EVERY MONTH

FOR RENT New, two-bedroom, 1,000square-feet suite in West Richmond. Five appliances (own laundry), private entrance. $1,100/mth. includes utilities and cable.

No pets, no smoking.

(604) 727-3092

Mail / Fax / E-mail to: 2nd Floor – 1965 West Broadway, V6S 1Z3

Fax: 604 736-6750 pstewart@westerndriver.com

$1750 per column inch RECREATION PROP FOR SALE

SERVICES

(604) 273-3766 Cell: (604) 868-5875 At The Richmond RICHMOND Auto Mall

of ion t c e Sel atrixa e M g l Hu 004 Corol 2 &

16 Years Experience for all your Screen Printing Needs.

But... Did You Know?

We also offer Large Format full Digital Prints for shorter runs.

Let us help you with your: • Indoor Posters • Decals • Banners • Trade Show Displays • Vinyl Cut Graphics • Fleet Markings or anything else that you require

GRAPH DESIGN SE IC AVAILABL RVICES E IN-HOUSE FROM OUR GRAPH TEAM. ICS

For cleaner skin and healthier life…

Start in the right place.

Providing uniformed security officers since 1974.

Securiguard is the Largest Privately Owned Security Firm in BC.

Hot Spring Day Spa CABIN FOR SALE

Securiguard is seeking applicants for security positions at the Access Control Points in the Vancouver Airport.

Applicants must have previously held a full YVR Restricted Area Pass. Security (BST) training will be provided to the suitable applicants.

MOVE IT TO YOUR PROPERTY

Apply with your resume via email recruiting@securiguard.com or by fax to 604-488-3523 No Phone Calls Please www.securiguard.com

RELAXING BODY MASSAGE SPECIAL 35 Minutes - $25.00 45 Minutes - $35.00 60 Minutes - $50.00 (you’ll enjoy it!)

Non-sexual Waxing from $5.00 and up Deep pore cleaning facial - $29.95 60 mins.

Relaxing Facial $29.00/60 mins.

(Gift Certificates Available)

Buy this beautifully crafted portable cabin for your recreational property. Cabin is currently located on the sunshine coast as part of a cabin village rental resort.Owner will transport to buyers property anywhere in B.C. Built to a high standard by a reputable Vancouver company it has strong laminated arched ribbed interior with pine finish. The exterior is cedar with a maintenance free aluminium shake roof. Includes wood stove and all fixtures plumbing, electrical

Tel. 604.261.4878

and furniture.Just connect the utilities and

Open 7 days a week: 10 AM – 8 PM

move in. Lease expiry. Must sell. Price Reduced

8554 Granville St. – 2 min from airport Between W. 69th & 70th Ave. Park in front or at the back

$35,900 plus transportation costs.

604-644-9067.

ACCOMMODATION FOR RENT

AFFORDABLE LUXURY AT ITS BEST and Minutes to Airport!!!

Oceanside Steveston! Century Royale Apts: 604-277-7368 Minutes to Ocean and Steveston Village! Beautiful 7 acres of Park-Like Setting!

Call today for your quote.

ASK FOR YOUR YVR DISCOUNT!

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• CONSUMER • COMMERCIAL •

EMPLOYMENT OPPORTUNITIES Tel:

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(604) 327-9404

email: info@image-west.com or visit our web site: www.image-west.com 8354 St. George St.,Vancouver, BC

Carlton Park Gardens: 604-277-7271 Huge and completely renovated studios, 1, 1+Den, 2 BDRM and Elegant oversized 3 BDRMS, both properties are minutes to Shopping, Bus, Parks, Ocean, Dining & Entertainment! Include gym, pool, sauna, recreation center and Free Satellite TV. Going Fast! Call Today!