2004-06_skytalk

Upgraded Domestic Terminal set for Grand Opening

O

“over-the-wing” units, which will allow WestJet to unload their 737 aircraft from both front and rear doors. In addition, passengers will be able to board or disembark aircraft more quickly, allowing WestJet a faster turnaround at YVR. A new central food court will feature a view of the apron from the Milestone’s Palomino Bar and Grill.

New dual passenger “over-the-wing” loading bridges allow for loading and unloading from both the front and rear doors for faster turnaround time and passenger convenience.

Photo: Jim Jorgenson

n June 26, the Airport Authority is hosting an open house to give the public a first look at the $24-million upgrade to the A-Pier on the south end of the Domestic Terminal building, which was undertaken to help meet the growing needs of WestJet Airlines.

The work done includes seismic upgrading, new heating, ventilation and air conditioning systems, new electrical systems, new interior and exterior design that matches the Domestic Terminal concourse, and three new aircraft loading bridges, for a total of five positions on A-Pier.

The new bridges will be double-headed

MORE PHOTOS PAGE 3

F R E E JUNE 2004 • Your Airport Community Newspaper – Vancouver International Airport

HMY Airways Becomes ‘Harmony Airways’ E

Name Change Coincides with Launch of New Hawaii Service

Construction Projects require night-time use of North Runway his summer, the Airport Authority is undertaking a number of major projects on the south airfield, including an overlay and extension of the south runway, an upgrade of the lighting system, and the construction of a dedicated engine run-up pad.

The majority of the work will occur between June 11 and September 3. Because the work will require night-time closures of the south runway, the north runway will be used during this 12-week period for all arrivals and departures after 7:30 p.m. until normal operations resume by 7:00 a.m.

T

SEE MAJOR PROJECTS, PAGE 4

short for Harmony, but with our airline entering a new era, we thought it was time to recognize that harmony in the air is our hallmark,” said Sylvester. “Dr. David T.K. Ho set up HMY Airways in the first place to provide better service than the kind he personally experienced on other low-fare air carriers.

Thomas Cook Begins Summer Flights Photo: Jim Jorgenson

Major South Airfield Projects Underway

ffective May 18, Vancouver-based HMY Airways has changed its name to Harmony Airways. The official announcement was made by David Sylvester, president of Harmony Airways, and the airline’s owner, Dr. David T.K. Ho, at a special gathering of the airline’s staff at the Shell Aerocentre’s south terminal location at Vancouver International Airport.

“The name HMY has always been

ast month, Thomas Cook Airlines, the world’s biggest charter fleet, began its Airbus A330 summer charter flights to Vancouver from Britain.

Thomas Cook AG consists of Thomas Cook Airlines Belgium, Thomas Cook Airlines Germany,

L

Thomas Cook Airlines Great Britain (formerly JMC Airlines) and Sun Express (jointly owned by Thomas Cook and Turkish Airlines).

The Thomas Cook fleet includes 86 aircraft, which fly to almost 100 destinations on four continents.

Harmony Airways owner, Dr. David T.K. Ho (left) and the airline’s president, David Sylvester unveil the design of the airline’s new name.

Bait Car Mousetrap Displayed at YVR

“With new destinations coming online and a third jet in service, we’re now raising the bar to defy our customers’ expectations. We want them to know Harmony is more than just a new label, it’s our promise,” said Sylvester.

Despite being termed a low-fare airline, all flights on its modern 757200 aircraft are non-stop, include hot food service, comfortable leg room with 30 fewer seats per aircraft of equivalent size and free in-flight movies.

The announcement came as Harmony Airways prepares to launch

ver the years, the Airport Authority has implemented a number of security measures at YVR to deter auto theft, including most recently becoming a sponsor of the bait car program that was established to reduce car thefts across the Lower Mainland.

Bait cars are specially modified vehicles left in auto theft target areas. When a bait car vehicle is illegally accessed, an automatic video system tapes the suspect(s) and notifies E-Comm (Emergency Communications), which tracks the vehicle’s position using a Global Positioning Satellite (GPS) system. A police unit is then sent to investigate and once visual con-

SEE HARMONY, PAGE 4

SEE BAIT CAR, PAGE 4

O

Cell Phone Rentals Call * YVR is the international aeronautical designation for Vancouver International Airport.

604-671-4655

Concord Security Corporation would like to thank all of our employees at YVR for their dedication over the past 9 years.

Thank you: Raniela, Mani, Karen, Anita, Sunny, Tyler, Anita S., Arsh, Paul, Malpreet, Neelam, John, Mangala, Mehmood, Stephen, Rina, Ali, Wayne, Sayed, Reginald, Harnek, Vimal, Rekhu, Nyo Nyo, Tariq, Ladan, Shauna, Satwant, Saniyo, Narinder, Oleg, Paul, Raj, Reza, Roya, Ryan, Sayed M., Beullah, Blaise, Elena, Harinder, Jalil, Jeremy, Joaquim, Jude, Kenneth, Leo, Sodhi, Speena, Hosein, Majid, Sabrina, Nathan, Kumar, Bal, & Barry.

Concord has been proud to provide the Vancouver International Airport Authority and its thousands of visitors with outstanding customer service and security services since 1995.

Thank you to YVRAA, in particular the Aviation Security Department, for giving us the opportunity to work along side them. We value the relationships we have built over the years and we hope to one day have the opportunity to return to Sea Island.

Concord Security Corporation is one of the largest full service private security companies in BC employing over 650 great people in the following services & products: • • • • •

Security Guard Services Customer Service Positions Mobile Patrol & Alarm Response Access Control Systems CCTV and Intercom Systems

• • • • •

Loss Prevention Services Smartguard Management Software Private Investigation Services Certified Training Centre Disaster & Business Resumption Planning

For more information contact Sean Kelly at 604-689-4005.

Concord Security Corporation 4th Floor - 570 Granville Street, Vancouver, BC, V6C 3P1

J U N E

Upgrade DTB,

Continued from page 1

2 0 0 4

•

3

PRESIDENT’S CORNER

By LARRY BERG, President and Chief Executive Officer

Smooth Sailing For Passengers This Summer ith the busy summer travel season upon us, YVR is taking the wraps off a number of initiatives to improve passenger flow and enhance customer service.

One of the first things that regular travellers through YVR are noticing is the absence of Airport Improvement Fee (AIF) kiosks. On June 1, the AIF was added to airline tickets, which is how it is collected at most airports. Including it on the ticket is something our customers have been asking us to do for years, and we are happy to finally oblige. Not only is it more convenient for people, it also means no more stopping at a kiosk or AIF collection booth and that should help relieve some of the congestion near the passenger screening checkpoints that we’ve experienced at peak travel times in the past.

In partnership with the airlines, we are continuing to add common-use, self-service check-in kiosks in the terminals and other external airport locations, including our parking lots. We’re also working towards adding these kiosks in downtown hotels. By using common-use kiosks, passengers can check-in with a number of airlines at any kiosk, making the process faster and more convenient. I am proud to say that YVR was the first airport in North America to introduce these common-use kiosks, and we continue to lead the industry in expanding their usage.

In this part of the world, summer also means Vancouver-Alaska cruise ship season and the majority of passengers who will take a cruise this year will travel through YVR. This season, we’ve expanded our innovative on-board check-in program to include more cruise lines and airlines. On selected cruise ships, passengers can check-in at their convenience on board their ship, and receive boarding passes and baggage tags. Once they get to YVR, they are taken to a dedicated check-in facility for cruise passengers located directly below the departure gates. Baggage is also collected on board ship and loaded directly onto air-

W To Go! News and sandwiches.

Palomino Bar and Grill by Milestone’s.

Jim Jorgenson Photos

craft at YVR, meaning passengers don’t have to worry about baggage until they arrive at their home airport.

Last year, we were the first airport in North America to offer this program, and the participating cruise lines like it so much, they want to apply it at other ports.

U.S.-bound passengers will notice some other changes this year. To alleviate some of the congestion we experienced in our U.S. check-in area last summer, we’re adding more check-in counters and self-service kiosks. We have also set aside the eastern part of the terminal for cruise passengers, who will be bused to our dedicated cruise facility directly from there. This will reduce the number of people checking in at the airline counters and proceeding through passenger screening in the main terminal.

Another recent service enhancement for our U.S.bound customers is the addition of new retail outlets in the post-security departures area of YVR. Customers frequently complained about the limited retail at the gates, but because of government policy our retail outlets could only sell items with a value of less than CDN$25. Thanks to a successful campaign we led to change the policy, goods with a value of up to $135 can now be sold, giving our customers more options while they await their flight.

For our domestic passengers, this month marks the re-opening of our A-Pier. WestJet is moving its operations to this pier, which has been completely renovated and expanded to provide additional gate capacity.

Three of the five gates are equipped with double-headed bridges, which will allow passengers to board and disembark aircraft more quickly.

These are just some of the measures we are taking to provide our passengers with a satisfying and enjoyable experience at YVR. We’re excited about the summer travel season and ready to welcome passengers to one of the world’s top 10 airports.

All I Want Is….

• • • • • • •

100% Satisfaction Guarantee Free Deluxe Breakfast Bar Free Wireless Hi-Speed Internet Access Complimentary Airport shuttle Free Parking & Morning Newspaper Free Local & 1-800 Calls Earn Hilton HHonors Points & Miles Ask Us About Our Summer Cruise Package, Romance Package, Family Getaway Package, AAA/CAA members receive Rental Car Package, 10% off published rates and Corporate Negotiated Rates.

Reservations: 1-888-488-0101

We are located 2km from Vancouver International Airport; 14km from Downtown Vancouver

8811 Bridgeport Road, Richmond, B.C. V6X 1R9 Tel: 604-232-5505 Fax: 604-232-5508 E-mail: yvrrh_hampton@hilton.com http://www.hamptoninn-vancouver.com 1-800-HAMPTON

Your Airport Community Newspaper JUNE 2004 ISSUE • VOL. 11 • NO. 8 YVR SKYTALK, the official newspaper of the Vancouver International Airport, is published monthly by Westco Marketing Ltd. for the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher.

Publisher:

Patrick Stewart

VANCOUVER OFFICE:

Associate Publisher:

Joan Stewart

Suite 306 - 5400 Airport Road South

Editorial Liaison:

Ralph Eastman

Richmond, BC V7B 1B4

Contributing Writers:

Arnold Klappe, Phil Melnychuk,

Tel: 604-736-6754 • Fax: 604-736-6750

Jim Jorgenson

Email: jstewart@westerndriver.com

Creative / Production:

James Martin

Photography:

Jim Jorgenson

Printed on Recycled Stock using vegetable based inks Please recycle this product.

www.yvr.ca/authority/news/skytalk.asp

ASSOCIATION OF AIRPORT PUBLICATIONS P.O. Agreement #1676261

4

•

J U N E

2 0 0 4

Passengers Rate YVR among World’s Top 10 Airports or the sixth consecutive year, passengers have rated YVR one of the world’s top 10 airports in the International Air Transport Association’s annual Global Airport Monitor survey.

YVR was rated the No. 3 airport in North America for overall passenger satisfaction and No. 10 in the world.

It was also rated No. 3 overall in its world size category – five to 15 million passengers.

The survey reflects customer satisfaction levels across a wide range of

F

Bait Cars,

service attributes, with results derived from 50,000 interviews at participating airports. Dubai was rated No. 1 in the world, Minneapolis was No. 1 in North America and Cape Town was No. 1 in the 5 to 15 million passengers category.

YVR’s third-place ranking among North American airports, a drop from the No. 1 rating in the previous survey, reflects increased competition among airports worldwide, and highlights the importance of remaining one step ahead in customer service

Continued from page 1

tact with the car is made, E-Comm remotely disables the vehicle’s engine and the suspect(s) is apprehended.

As part of YVR’s sponsorship and to promote awareness of the

program, a 13-foot mousetrap – the bait car mascot — was on display earlier this month at the entrances to YVR’s long-term and north employee parking lots.

innovation, said Susan Stiene, the Airport Authority’s director, service quality and retail development.

“We use passenger feedback from this survey and our own surveys to help us identify areas for improvement and new ways to add value for our customers,” she said. “Our goal is to be the best airport in the world.”

Earlier this year, the Airport Authority introduced a number of new service enhancements aimed at improving passenger processing, such as adding the AIF to airline tickets, expanding the on-board check-in program for cruise ship passengers, and installing additional self-service check-in kiosks.

In February, the Airport Authority also unveiled a 10-year, $1.4-billion capital program to ensure YVR will remain a low-cost, high-service airport with world-class facilities designed to accommodate the 23 million passengers expected by 2013.

Base Rates $8.00 per sq. ft. per annum 5400 Airport Road South

Major Projects, South Runway Overlay and Electrical Upgrade The 3,335-metre-long south runway (08R-26L) is the primary departure runway at YVR, and is used 24 hours a day. It was originally constructed in 1952, and the last complete pavement overlay was in 1985.

This summer’s work will include milling out the top layer of asphalt and replacing it with a new layer that will be almost 200 millimetres thick.

The amount of asphalt required to overlay YVR’s south runway is enough to pave Granville and Oak streets, plus the Arthur Laing Bridge.

The upgrade to the runway’s electrical system will include the installation of state-of-the-art approach lighting, as well as new runway airfield lighting systems. Nearly 1,000 new or replacement inset lights will be added to the south runway system, and more than 650 kilometres of electrical cable will be installed during the project.

South Runway Extension The western edge of the south runway is being extended by 150 metres on existing airport lands. When completed, the runway will be 3,485 metres long. The longer runway will accommodate existing larger, longhaul aircraft and future generation aircraft, as well as enhanced safety through increased take-off and stopping distance.

The runway extension will also allow YVR to strengthen its position as a premier global gateway.

Although YVR has a geographic advantage as the closest major West

Harmony, ■ If you are looking for well-appointed office space at budget prices, call us today.

■ Office space available from 300 sq. ft. to 1,800 sq. ft. to suit your requirements.

■ Shop and Storage area also available from 500 sq. ft. to 10,000 sq. ft., strategically situated airside at YVR’s southside, 5400 Airport Road South, Richmond.

Contact: Wayne Duzita: wayne@iat-yvr.com Shelly Litke: shelley@iat-yvr.com Tel: 604.273.4611; Fax: 604.273.5624 Suite 2000 – 5000 Miller Road, Richmond VANCOUVER•CALGARY•EDMONTON•SASKATOON•WINNIPEG•LAS VEGAS•RENO

Continued from page 1

Coast airport to Asia-Pacific, its competitor airports — Los Angeles, San Francisco, Portland and Seattle — all have longer runways.

Engine Run-up Pad The engine run-up pad – for the stationary running of engines at power, anywhere from idle to full throttle, as part of engine maintenance — is being built on the western edge of Sea Island. The need for a specially designed area for engine run-ups was identified by the community-based Aeronautical Noise Management Committee, and the construction of a dedicated engine run-up pad is an integral component of the Airport Authority’s Noise Management Plan. This pad will reduce the noise impact of engine run-ups on people living near YVR, and provide a more isolated area to perform the tests.

Why do the Work in the Summer?

Although summer is YVR’s busiest time for travellers, it is also during these months that the weather is best suited for paving and electrical projects.

The construction schedules allow work to be completed during off-peak hours, between 7:30 p.m. and 7:00 a.m. with minimal impact to airport operations. As with similar projects in the past at YVR, such as the Taxiway Lima Overlay Project in 1999, the work is done over short, intensive periods to reduce the impact to flight schedules and noise on the neighbouring communities.

Continued from page 1

its new service to Hawaii this month.

The new service, to be launched June 25, will offer three flights a week to Honolulu and one flight a week to Maui. For the winter peak period, effective Dec. 12, 2004, the airline will operate daily flights to Honolulu and three times a week to Maui.

The airline currently operates scheduled service from Vancouver to

Toronto, Los Angeles and Las Vegas.

In addition, Harmony Airways also offers charter flights through Companion Holidays to sun destinations in Mexico, such as Puerto Vallarta, Mazatlan and Cancun and the Mayan Riviera during the winter season.

For more information, visit www.harmonyairways.com.

J U N E

YVR First Quarter Passenger and Cargo Comparison of 2004 versus 2003 irst quarter passenger and cargo numbers have rebounded nicely versus the same period in 2003, a period that marked the start of the war in Iraq and the early stages of the SARS crisis. Enplaned and deplaned passenger numbers at the Vancouver International Airport are up 4.7% in the first quarter of 2004 versus the same period of 2003.

Leading the recovery so far in 2004

F

has been the domestic sector, up a sizeable 7.4%. It is followed by the transborder sector, up 1.3%, while the Europe and Asia Pacific sectors are essentially unchanged. A significant increase in the Asia Pacific sector is anticipated in the second quarter as it was during this time period a year ago when the negative implications of the SARS crisis reached its climax.

Passenger 1st Quarter 2004 vs 2003 Camparison

2 0 0 4

•

5

Jetsgo to Offer In-Flight Entertainment Latest Released Movies, TV Shows and Music etsgo is bringing a unique, inflight personal entertainment product to Canadian air travellers. The digEplayer™ is the world’s first completely self-contained, portable videoon-demand entertainment unit preprogrammed with more than 20 movies, as well as television shows, cartoons, videos and music choices. It is being provided in partnership with APS of Tacoma, WA, a privately held company specializing in innovative technology for the airline industry.

Jetsgo will initially make the units available on flights of three hours in length or longer. Passengers will be

J

able to rent the system for $10.

“Jetsgo is proud to once again be an innovator in the Canadian airline industry,” said Michel Leblanc, president of Jetsgo. “Customers can choose from a wide range of movies, TV shows or music to entertain themselves on longer flights.”

Forty digEplayers™ will be available on each plane, and they will be in service in July. Content will be refreshed every 60 days, giving even the most frequent flyers enough programming variety to meet their needs.

The digEplayer 5500™ is approximately the same weight and size of a typical portable DVD player and contains a 40-gigabyte hard drive.

BCIT Annual Open House arlier this month, BCIT Aerospace hosted an annual Open House, which was attended by approximately 2,000 people.

There were many displays set up throughout the hangar, including hands-on demonstrations encouraging public participation.

A recently donated WestJet 737 was open for view, including its cockpit and cargo holds.

A flight simulator, set up in a Robinson R22 helicopter, allowed for a realistic experience operating the aircraft.

The periodic arrival of the YVR Emergency Response Services Vehicles (fire trucks) throughout the day was a hit with kids and parents alike.

E Air cargo traffic has also rebounded nicely, up 10.3% versus the same quarter in 2003. This has been mostly due to the courier and all-cargo carriers (integrators) which are up 29.2%. However, the other carriers are also up 4.3%. An improving economy and a recovering hi-tech sector appear to be contributing factors.

Cargo – 1st Quarter 2004 vs 2003

Autoplan

Renewal Centre

UpcomingEventsUpcomingEvents June 12

CHANGING DESTINATIONS WORKSHOP All-day workshop aimed at assisting airline employees to deal with the stress of job insecurity and/or find a new career path.

Venue: Best Western Richmond Inn, Richmond. Contact: Ric Matthews (604) 714-0332; email: rmatthews@radicalmomentum.com August 12

VANCOUVER TRANSPORTATION CLUB GOLF TOURNAMENT Venue: Green Acres Golf & Country Club, Richmond

1300 hrs Shotgun start Contact: Brad Smith (604) 421-7059 August 26

YVR GOLF FOR KIDS Annual golf tournament and evening gala dinner and auction to raise funds for Canuck Place Children’s Hospice and a variety of children’s charities.

Venue: Golf tournament - Mayfair Golf & Country Club, Richmond. Dinner & auction – Best Western Richmond Inn, Richmond Contact: (604) 277-4753; email: yvrgolfforkids@shaw.ca; Web site: www.yvrgolfforkids.com.

in your neighbourhood • House Insurance • Commercial Insurance • Life Insurance • Travel Insurance

Perpetual Insurance Services (1988) Ltd.

Richmond

THURSDAY NIGHT BLUES THE

Live entertainment from 6-10pm every Thursday Night 8:30-12:30am Friday & Saturday June 3-5 What It Is June 10 Cal Batchelor June 11-12 The Cal Batchelor Band June 17 Victor Wells June 18-19 The Frayed Cats June 24 Wes Mackey June 25-26 Jet Set Dance Band

#165-9020 Capstan Way, Richmond (Capstan Way & Garden City)

Tel: 604-606-8100 Fax: 604-606-8172

OVERLOOKING THE MARINA AT THE DELTA VANCOUVER AIRPORT HOTEL 3500 CESSNA DRIVE, RICHMOND

604-276-1962

6

•

J U N E

2 0 0 4

Treetops Adventure Launched at Capilano First-of-its-kind Suspension Bridge Attraction he launch of Treetops Adventure, a mid-storey forest walkway connecting magnificent Douglas fir trees via a series of elevated suspension bridges, has kicked off North Vancouver’s Capilano Suspension Bridge’s summer season and further enhanced its reputation as a premier tourist destination.

“The initial response to Treetops Adventure has been extraordinary. We are thrilled to offer our guests this original West Coast forest experience,” said Nancy Stibbard, owner and general manager of Capilano Suspension Bridge.

To reach Treetops Adventure, visitors first have to cross a 450-foot long suspended footbridge that remains the heart of this tourist destination. Upon reaching the west side of the Capilano River, guests follow a series of elevat-

T

ed boardwalks to the handcrafted, two-storey Treehouse, marking the beginning of Treetops Adventure. The walk offers visitors stunning vistas of the canyon, the forest’s indigenous flora and fauna and the stately, 350 year-old Douglas fir trees featured in the attraction — often from as high as 100 feet above the forest floor.

In addition to the marvel of Treetops’ unique engineering and environmental features, visitors have the choice of naturalist-guided walks, enjoying delicious snacks, or browsing in the well-stocked Trading Post gift shop to pick up a souvenir of their day at the Bridge.

A taste of First Nations cultural experience with traditional song and dance performances can be had by visiting the Big House Carving Centre, where two master craftsmen share their

art, customs and culture with guests.

Nancy Stibbard and her team look forward to sharing Treetops Adventure with the hundreds of thousands of guests that enjoy the Park each year.

The Capilano Suspension Bridge is located at 3735 Capilano Road, North Vancouver. For more information call (604) 985-7474, or visit www.capbridge.com.

TRAVEL TALK

is here to help with your transportation needs at:

Richmond, Annacis, Burnaby, and Abbotsford Call to reserve now at:

604 294-1351 www.penske.com

• Newer Equipment • 15’ Box Trucks, 24’ Straight Trucks with Lift gates, Reefers, Single Axle Tractors, Tandem Axle Tractors with or without Sleepers • Thorough Maintenance Program for Entire Fleet • Leasing Available

10% DISCOUNT

YVR Businesses ask for your 10%* Discount on your next Penske Truck Rental

Affordable, new, clean trucks at convenient rental locations *This discount is not valid with any other offer. Discount does not include fuel, delivery, damage, repairs and all applicable taxes. One 10% discount per truck rental and subject to availability.

All rentals subject to Penske Standard Rental Qualifications.

Offer expires June 30, 2004.

Give the Gift of Travel to Honeymooners S

till struggling over what to buy the couple who has everything?

Are you a couple getting married that would rather plan a special honeymoon as opposed to getting another set of dishes?

If you fit either category, consider Flight Centre’s Bridal Registry program, which is arranged by the bride and groom for guests to make a contribution toward their honeymoon as a wedding gift.

Flight Centre’s vice president of marketing, Carol McLelan, says the company has seen a tremendous increase in the use of their Bridal Registry system in Canada as it provides a relevant alternative to the standard registries.

“Younger couples often don’t have the means with which to plan a special honeymoon and couples who are getting married later in life generally have everything they need when it comes to household items,” said McLelan.

“The travel Bridal Registry solves the age-old problem of getting the perfect gift by providing special memories that will last a lifetime.”

From a cruise, an exotic holiday in the sun, a romantic trip to Paris or a round-the-world ticket – the Bridal Registry can be put towards exactly what the couple wants and is guaran-

Crystal Cruises is a luxury cruise line known for its attentive service and luxury facilities. The cruise line’s 940-passenger ships “Crystal Harmony” and “Crystal Symphony” sail to the Caribbean, Mediterranean, Alaska/Canada, Western Europe, Mexican Riviera and other destinations around the world. teed to help provide some lifelong memories.

The Bridal Registry can be set up

at any one of the travel retailer’s stores throughout North America or by calling direct 1-888-WORLD-31.

J U N E

2 0 0 4

Travel Tips to Ensure Smooth Sailing Through Airport Security n an era of heightened security awareness, it is more important than ever to be a savvy and prepared traveller who can efficiently navigate airport security checkpoints – and get on with your trip. In this spirit of travel preparedness, Travelers Advantage® has developed a travellers’ checklist – 10 convenient tips to help you move smoothly through airport security.

“We’re trying to help people ease their way through airport security by helping them understand what they can do to speed the process,” said Travelers Advantage vice president Julia Ryan.

“Airport security personnel pull people aside for further screening on a random basis,” she added. “If this happens to you, don’t panic or become upset; taking you aside is just a sign that the system of random detailed screening is working. We’re all aiming for the same goal of keeping air travel safe.”

The 10 Travelers Advantage tips for smooth sailing through airport security are: 1. Pack your laptop so you can easily remove it and send it through the Xray machine in its own plastic tray.

Don’t forget to label your laptop computer. These are one of the most frequently forgotten items at screening

I

checkpoints.

2. Store all undeveloped film and cameras containing film in your carry-on baggage. Ask for a hand inspection if you want to ensure that your film is not damaged by the X-ray machine.

3. Avoid over-packing to prevent personal articles from spilling out of your bag if it is opened for inspection. Think carefully about the personal items you place in your carry-on baggage as screeners may have to examine its contents. Consider stowing personal belongings in clear plastic bags to reduce the chance that a screener will have to handle them.

4. If you are bringing a gift to friends or relatives, wrap it after you arrive at your destination. Otherwise, you might have to unwrap it to get through security — even if it is in checked luggage.

5. Don’t bring or pack prohibited items such as pocket knives, scissors or other sharp objects.

6. Avoid carrying bottles of liquid through the screening checkpoint. Plan to purchase any food items you may wish to carry onboard the aircraft after you have completed the screening process.

7. As you head toward the security area, take a deep breath and remain calm.

Check and be sure you have your boarding pass and a governmentissued photo identification card ready for security personnel. Take your time unpacking and repacking your belongings — too many people rush through this process only to find they have left their laptop, keys, or wallet behind.

8. Place metal items in your carry-on bag.

This includes, loose change, keys, watches, mobile phones, pagers, and personal data assistants (PDAs).

9. Take off your coat (outer coat and sports coat) as you approach the security screening area — you will need to place them in a plastic tray for safe passage through the X-ray equipment.

Suit jackets and blazers do not have to be removed, unless requested by the screener.

10. Be prepared to remove your shoes; you’d be surprised how many shoes contain small pieces of metal. If you wear a belt with a large metal buckle, suspenders with metal clasps, or metal jewelry be aware that they could trigger the alarm and prompt a check by hand.

Offer Expires JUNE 30/04. Taxes extra. Call for details

COLUMBIA DODGE

•

7

Let me do your search...

While You Fly!

Are constant travelling and irregular shift work overwhelming your real estate move? I can help! If you are searching for a home, I can supply all the information that you need to make the decisions that suit your life, via e-mail or fax – all the information that you will need, at your fingertips.

You can buy or sell without all the inconveniences of having to be there!

While you are concentrating on your career, I concentrate on your move!

Wondering if your home has increased in price since you purchased? Call and receive a free comparative market analysis at no cost to you.

Expectations Exceeded – Guaranteed!

Sutton Group Group-Seafair Realty #550-9100 Blundell Road Richmond,BC Cell: 604-961-3907 Bus: 604-273-3155 E-mail:slanser@sutton.com

Sharon Lanser

THE BEST CLEANING SOLUTION IS AS SIMPLE AS . . . not having to clean again!

8

•

J U N E

2 0 0 4

Vancouver Canucks Support Annual YVR Golf for Kids t started as a friendly golf challenge in the 1980s and from there, YVR Golf for Kids has grown to become a premier charity fundraiser in the region.

In 1991, two members of Canada Customs, Brian and Audrey Flagel lost their daughter to cancer. In response, the airport community rallied together and changed the law enforcement tournament into a golf challenge and auction, with the proceeds to a charity in the memory of Elise Flagel. The charity of choice became Canuck Place — A Hospice for Children.

Since 1991, the event has raised more than $1 million for Canuck Place Children’s Hospice and other

I

children’s charities. Last year alone, $146,500 was donated to Canuck Place Children’s Hospice.

In addition to supporting the work of the Canuck Place Children’s Hospice, YVR Golf for Kids is dedicated to helping a variety of children’s’ charities such as schools, girl guides and foundations throughout the Lower Mainland.

The Vancouver Canucks and its former general manager, Brian Burke, have been supporters of the annual YVR Golf for Kids golf tournament and the evening gala dinner and auction.

“I attend numerous golf tournaments and events in support of charities across the Lower Mainland, and YVR Golf for Kids is second to none,” said Burke. “The golf prizes are outstanding and the evening gala, with silent and live auctions, offers a terrific dinner and terrific travel and lifestyle prizes.”

Driven by the support of donors, volunteers and event participants, the continued support of YVR Golf for

Kids for children in a variety of communities continues to thrive.

This year’s event will take place on August 26 at Mayfair Lakes Golf Brian Burke, & Country Club and former generBest Western Rich- al manager, mond Hotel.

Vancouver “The popularity Canucks of this event continues to grow as evidenced by the fact that both the golf tournament and dinner gala are all but sold out. Those who would like to participate can mark their calendars early for next year, and there is still plenty of opportunity to become involved as a corporate or private sponsor, either through sponsorship at the golf or dinner events, or by prize donation,” said Ray Segat, co-chair of YVR Golf for Kids.

For more information, visit www.yvrgolfforkids.com.

Crisis Management Business – Personal www.proalert.org Consultant: R. JAY LEES, BA, BSW, MSW

1-800-661-7799 (24/7) Tel/Fax: (604) 430-3554 (Employment Also Available)

All you do is Place Absorb Drip Mat under your vehicle.

The Abzorb Oil Mat is a super-absorbent solution for your garage needs. No more expensive degreasers, mess and stains.This disposable mat will absorb oil and melting snow off your car — and that means less mess tracked into your home.

Best of all, it prevents permanent damage caused by oil, rust and water stains and is also good for the environment.

Other uses • As carpet protector in trunk of car or SUV • Under your Motorcycle. Under spare auto parts Under lawn and garden equipment Under •

••

• •

kitchen sink where cleaners are stored Under pet’s food and water As a shelf liner.

ANYWHERE you need disposable, absorbent matting.

•

WHAT IS IT MADE OF? The super absorbent top side of the mat is made of polypropylene, the same material used to clean-up ocean oil spills.The backing is a non-penetrable vinyl.The two materials are heat bonded together.

For information contact: Westco Products 306-5400 Airport Road South, Richmond, BC, Canada, V7B 1B4 Tel: (604) 736-6754 • Fax: (604) 736-6750 email: jstewart@westerndriver.com

(RSP YVR)

J U N E

2 0 0 4

9

•

New Zen-inspired Arrivals Lounge at YVR ancouver International Airport (YVR) has introduced a new payper-use lounge facility called the Plaza Premium Arrivals Lounge, which is available to all passengers — regardless of airline or class of travel — arriving on U.S. and international flights after they have cleared Canada Customs.

Open to passengers June 1, 2004, the 2,575-square-foot (236.5-squaremetre), Zen-inspired lounge is located on Level 2 of the International Terminal Building and provides access to a wide range of personal and business services and facilities for passengers either on lengthy layovers or arriving on long-haul flights from locations such as Singapore (18.5 hours), Sydney (18 hours) and London (9 hours) whose hotel rooms may not yet be ready.

“The introduction of this lounge is part of our ongoing efforts to provide our passengers with the very best in an airport experience,” said Christopher Gilliland, manager retail sales and service at YVR. “We’re thrilled to offer this quiet oasis full of amenities to help passengers complete some work, get refreshed, relax and unwind.”

Plaza Premium Lounge, which is run by Plaza Business Centre Management Ltd., an experienced lounge operator that manages deluxe lounge facilities in Hong Kong, Singapore, Kuala Lumpur and Sydney airports, offers shower facilities, private resting suites, a pressing service for flight wrinkled clothes, a self service bar and self service buffet counter, television and movie area, library, email and Internet access, and a full service business centre including secretarial services, high-speed photocopying,

V

The new pay-for-use Plaza Premium Lounge at YVR offers shower facilities, self-service buffet counter, and a tranquil environment for all passengers, regardless of airline or class of travel. faxing and printing facilities.

“I am extremely happy that we have expanded our wings to place Plaza Premium Lounge at Vancouver International Airport,” said Song Hoi See, CEO of Plaza Business Centre Management Ltd. “With the new lounge we are reaching out to all airport travellers regardless of class of travel, to offer an enhanced airport experience with better hospitality and more facilities. I am confident that the Plaza Premium Lounge further

enhances the good image of the airport.”

The Zen-design concept of the lounge’s interior – clean, sophisticated and tranquil – is complemented by First Nations art consistent with the interior design of YVR’s main terminal buildings. Space and soft, indirect lighting is used to create a sense of calm and simplicity to soothe the mind and body and alleviate weariness and stress after a long flight.

“Design-wise, our goal ultimately

is to create a strong gesture of hospitality to visitors from around the world and to provide an immediate impression of our province’s heritage and culture,” said Gilliland.

Cost to use the arrivals lounge facilities for five hours is $25 for adults and $15 for children age six to

12. Children five and under are free.

Offerings such as light snacks and refreshments and a shower with amenities are included in the admission fee. Services available on a payper-use basis include pressing of clothes and business support services such as fax and photocopying.

CASH ONLY SPECIAL PRICING WHILE QUANTITIES LAST.

ASUS M5N Compact Laptop Intel Centrino 1.4Ghz, 12” Screen, 256MB RAM, 40GB Hard Drive, Win-XP Home $ Built-In Wireless Internet Weighs Only 3.2 Lbs!!!

Now Battery Life - Up to 8 Hrs!!! $ Great for Travellers!

1849

1749

PRE-OWNED & NEW

All Makes Leasing!

F

E A T U

R

I

N

G

LG 4081 8X +/- OEM DVD Writer Burn you own movies.

159 Now

$

115

$

50 Pack Blank CD-R Spindle

:

Call me First for Friendly, Professional Service JAMES CHEUNG, Lease Manager

Price Includes all CD Levies

A Different Kind of Company, A Different Kind of Service

FREE Delivery for all YVR businesses.

Repairs • Upgrades • Networking • Consulting.

Call us at 604 241-4000 www.totalpackage.ca

YVR Employees this ad is Worth

500.00

$

Lease or Purchase any Vehicle & Get a $500.00 Discount with this ad.

604-258-0008 Out of Town Call Collect

5 6 6 0 M I N O R U B LV D . • R I C H M O N D

130 - 3900 Steveston Hwy, Richmond, BC

95 19 Now

$

1695

$

10

•

J U N E

2 0 0 4

Pitt Meadows Airport Opens New Terminal

Penske Truck Rental Expands Operation enske Truck Rental has opened its first consumer rental location in Richmond as part of its plan to break into the demanding Canadian consumer truck-rental market.

The Richmond location will complement the company’s Annacis Island hub, Burnaby head office and Abbotsford locations.

The Penske name is a leader in the U.S. market for consumer truck rentals, but is better known in the Canadian market for its commercial and fleet truck business.

Kelly Ashley, who has been appointed the first branch manager in (right) Kelly Ashley, manager Penske Richmond, and colleague Adan Sprauer, announce the launch of “Rental Express,” a one-minute consumer truck rental program.

P

(left to right) Ken Stewart, MLA, Bill Neale, general manager, Pitt Meadows Airport, Kevin Falcon, BC Minister of Transportation, at the official opening of Pitt Meadows new terminal building. ast month, Pitt Meadows Airport officially opened its new terminal building.

As part of the opening ceremonies, Kevin Falcon, BC Minister of Transportation announced that Pitt Meadows Airport Society, the airport’s operator, will receive $130,000 toward airport improvements to encourage scheduled air services and create new economic opportunities for

L

the region.

The new terminal was constructed from five former portable school structures and features a restaurant, airport offices, commercial space, and passenger facilities.

Three large flagpoles at the entrance were donated by the Vancouver International Airport Authority, represented at the ceremony by Craig Richmond, vice president airport operations.

Canada with consumer truck rental responsibilities, has already announced a new Penske service.

“We plan on bringing a whole new level of service to the industry and are pleased to launch our newest product — Rental Express — the quickest rental in the business,” said Ashley.

“Fast service is guaranteed with this one-minute rental program.”

Ashley, along with his colleague, Adan Sprauer, plans on working hard to earn business from the airport community.

With the newest fleet in the industry, a broad range of vehicles, competitive rates and the Penske name, Ashley is hoping that the new Richmond operation will set the pace for future branches.

Contact him at 604-276-8887; email kelly.ashley@penske.com.

Cascade Aerospace Receives French Government Contract ascade Aerospace Inc. has been awarded a contract by the Government of France to modify and certify two Bombardier Q400 aircraft as multi-role air tankers. The aircraft will be used for passenger, cargo and aerial fire control purposes.

“The awarding of this important contract to us by the French Government is testimony to the trust and goodwill developed during the past 22 years of providing specialty aircraft to them,” said Cascade president David Schellenberg.

Cascade will oversee the conversion of the aircraft during modification, including the installation of an externally-mounted 10,000-litre retardant tank and delivery system.

Cascade will also oversee Transport

C 16 Years Experience for all your Screen Printing Needs.

But... Did You Know?

We also offer Large Format full Digital Prints for shorter runs.

Let us help you with your: • Indoor Posters • Decals • Banners • Trade Show Displays • Vinyl Cut Graphics • Fleet Markings or anything else that you require

(former YVR Air Canada employee)

GRAPH DESIGN SE IC AVAILABL RVICES E IN-HOUSE FROM OUR GRAPH TEAM. ICS

Call today for your quote.

ASK FOR YOUR YVR DISCOUNT!

The Bombardier Q400 is the largest of the Q Series of Dash 8s.

Grant McDaniel

(604) 327-9404

email: info@image-west.com or visit our web site: www.image-west.com 8354 St. George St.,Vancouver, BC

New and Used Vehicle Sales and Leasing

(604) 273-3766 Cell: (604) 868-5875 Tel:

At The Richmond RICHMOND Auto Mall

f no o i t ec Sel atrix e M g Hu 004 rolla 2 o &C

Canada certification of the new Q400 air tanker — the first FAA/JAA-certified aircraft in the world to be certified to carry passengers, cargo, and fire retardant.

The first of two Bombardier Q400 aircraft is expected to arrive at Cascade’s Abbotsford facility this month to begin the modification process and undergo maintenance.

The aircraft are to be delivered to the operator, Direction de la Defense et de la Securité Civiles (DDSC), in Marignane, France in the early summer and fall of 2005, respectively.

J U N E

Visiting AIRCRAFT

BY JIM JORGENSON

2 0 0 4

•

11

• CONSUMER • COMMERCIAL •

CLASSIFIED 49,000 READERS EVERY MONTH • $17.50 per col inch

Tel: 604 736-6754 • Fax: 604 736-6750 • E-mail: pstewart@westerndriver.com

ACCOMMODATION FOR RENT

YVR on TED Airlines Flight Plan The success of low-cost carriers encouraged United Airlines to launch TED Airlines. The low-cost carrier, which began service on Feb. 12, 2004, operates a fleet of Airbus A320 and is now flying into YVR.

IMPORT FOR SALE

EMPLOYMENT OPPORTUNITIES CARGO GSA

Furnished Executive House in East Richmond. Perfect crew house. Five bedrooms, 3 baths.

Includes hot tub, bar-b-que, dishes, linens & bedding.

Housekeeping available. Rent $3,000/mth. July to September.

(604) 522-8403

Requires full-time Admiistrative Sales Support.

Experience required.

Fax résumé to: (604) 214-3645 E-mail: porteryvr@allstream.net

’92 NISSAN 300ZX – 2+2 110,000km. Silver-Blk leather interior. $16,500. Sweet!

604-575-0727

Upper level of 2-level house in South Richmond. 3 bedrooms, quiet, bright, new decor, 1,350 sq. ft., fireplace, large private deck, 5 appliances.

Non-smoker, no pets. References.

Quiet mature adult. $1,175/mth.

(604) 277-3529

SERVICES

For cleaner skin and healthier life…

Hot Spring Day Spa

Start in the right place.

Providing uniformed security officers since 1974.

Securiguard is the Largest Privately Owned Security Firm in BC.

EMPLOYMENT OPPORTUNITIES

Cessna Business Jet Gets Certification A new Cessna Citation Sovereign business jet made a brief stop at Piedmont-Hawthorne Aerocentre on YVR’s south side earlier this month.

The experimental aircraft, which was on a certification flight from Wichita, Kansas, received its FAA flight certification later that day.

we’re here

for

GlobeGround North America

POSITIONS AVAILABLE GlobeGround North America has

BAGGAGE HANDLERS POSITIONS AVAILABLE.

you!

VANCOUVER AIRPORT CHAPLAINCY a Quiet Place... ...for quiet reflection, prayer, meditation ...to relax, listen to music, eat your lunch, read a book. a Safe Place... ...for personal, confidential conversation with someone who cares. ...to discuss personal or spiritual issues in a non-threatening environment.

Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or email: daggett@canada.com

All jobs are part time and pay $8.84/h. Must hold valid B.C. Drivers Licence.

Please fax résumé to 604-303-4574 Attn. Rick No phone calls please

RELAXING BODY MASSAGE SPECIAL 35 Minutes - $25.00 45 Minutes - $35.00 60 Minutes - $50.00 (you’ll enjoy it!)

Non-sexual Waxing from $5.00 and up Deep pore cleaning facial - $29.95 60 mins.

Relaxing Facial $29.00/60 mins.

(Gift Certificates Available)

Tel. 604.261.4878 Open 7 days a week: 10 AM – 8 PM

8554 Granville St. – 2 min from airport Between W. 69th & 70th Ave. Park in front or at the back

Securiguard is seeking applicants for security positions at the Access Control Points in the Vancouver Airport.

Applicants must have previously held a full YVR Restricted Area Pass. Security (BST) training will be provided to the suitable applicants.

Apply with your resume via email recruiting@securiguard.com or by fax to 604-488-3523 No Phone Calls Please www.securiguard.com

ACCOMMODATION FOR RENT

AFFORDABLE LUXURY AT ITS BEST and Minutes to Airport!!!

Oceanside Steveston! Century Royale Apts: 604-277-7368 Minutes to Ocean and Steveston Village! Beautiful 7 acres of Park-Like Setting!

Carlton Park Gardens: 604-277-7271 Huge and completely renovated studios, 1, 1+Den, 2 BDRM and Elegant oversized 3 BDRMS, both properties are minutes to Shopping, Bus, Parks, Ocean, Dining & Entertainment! Include gym, pool, sauna, recreation center and Free Satellite TV. Going Fast! Call Today!