2004-08_skytalk by Skytalk Newspaper

Ratification of Air Canada Mainline Labour Agreements Complete

Air Canada’s Airbus A340500 is a state-of-the-art ultra long range intercontinental aircraft, which entered into service in mid 2004. As a result of its state-of-the-art design, it is a cost-efficient and environmentally friendly aircraft. Air Canada was the first North American operator of the A340-500 and took possession of the first of two A340-500s on June 29.

Airline Achieves Overall Cost Realignment Target arly last month, the ratification of Air Canada’s labour agreements was successfully completed with the confirmation from the CAW Airline Division that the customer sales and service agents and crew schedulers have ratified their agreement.

Since June, agreements have been ratified with the Air Canada Pilots Association (ACPA), representing mainline pilots, CALDA, representing flight dispatchers, CUPE, representing flight attendants, and the International Association of Machinists and Aerospace

Workers (IAMAW), representing technical operations, airport ground service, finance, cargo and clerical personnel. Agreements were also ratified with three unions representing Air Canada Jazz employees — the Airline Pilots Association (ALPA),

CALDA and the CAW Airline Division. With the successful ratification with Air Canada Jazz flight attendants on July 15, Air Canada has now satisfied the labour cost savings condition contained in the Deutsche Bank SEE AIR CANADA PAGE 2

F R E E AUGUST 2004 • Your Airport Community Newspaper – Vancouver International Airport

Waste Reduction Efforts Flying High at YVR By Elizabeth Cross he amount of waste from YVR being sent to landfill has been reduced thanks to a Recycling and Waste Management Program at YVR that includes the Airport Authority, airport tenants and passengers. Last year, YVR recycled approximately 683 tonnes of materials including glass, metal, plastic bottles, newspaper, cardboard, office

paper, kitchen grease, fluorescent lights, household batteries and organic food waste. This means that of all the waste produced at the airport’s terminals, 29.4 per cent was diverted from landfill – enough to fill approximately 81/2 Volkswagen Beetles with recycled material a day, or 3,102 a year. When construction and satellite building waste figures are added to the mix, the recycle (waste diversion) rate jumps to a whopping 59.9 per

Sikorsky H92 Selected as New Canadian Forces Maritime Helicopter SEE RECYCLING, PAGE 2

Northern Hawk Aviation Begins Service to Trail orthern Hawk Aviation has begun serving the community of Trail, B.C., providing a new passenger air service that began on August 1, 2004. “There has been great demand for a scheduled passenger service to Trail, our passengers have been asking us for it and the Economic Development office, the airport and the community have been very helpful in working with us to launch this new service,” said Roland Kluge, owner of Northern Hawk Aviation. The service will operate four days a week

between Vancouver, Trail and Vernon, with a ticket cost of $184.04 inclusive with a sevenday advance booking. Northern Hawk Aviation flew its first flight to Bella Bella a year ago and since then has added several more destinations from their Vancouver base. Scheduled service is now provided to Vancouver, Abbotsford, Bella Bella, Calgary, Nanaimo, Port Hardy, Powell River, Prince Rupert, Salmon Arm, Tofino/Ucluelet, Trail and Vernon. Details at www.northernhawk.com.

The Sikorsky H-92 SUPERHAWK possesses a large cabin, survivable design and enhanced range. It can perform austere to all-weather operations in arctic cold, ice, desert heat, at temperatures anywhere from -40ºC to +55ºC, day and night.

The aircraft used by Northern Hawk on its Vancouver-Trail-Vernon flights is a pressurized turbo-prop Beech King Air A100.

efence Minister Bill Graham has announced the H92 proposed by Sikorsky as the winner of the Maritime Helicopter Project (MHP). The selection was made as part of Canada’s $3-billion MHP for the acquisition of 28 aircraft.

SEE SIKORSKY, PAGE 3

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A U G U S T

Recycling,

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Airport Airport Authority Airport Authority Airport Authority Terminals Satellite Construction Total Waste Locations Projects Figures

CONTINUED FROM PAGE 1

Compostables

Amount Recycled (kg) 683,141 57,960 3,777,088 Amount Sent to 1,638,950 571,596 817,201 Landfill (kg) Total Waste (kg) 2,322,091 629,556 4,594,289 (Recycled and Landfilled) % Recycled at each location 29.4% 9.2% 82.2% Note: Some satellite buildings / locations do not provide recycling services

Grease

Glass, Metal, Plastic

Paper / Cardboard Garbage 70%

cent (4,518 tonnes recycled). Composition of Terminal Wastes The pie chart above illustrates the primary constituents of the airport’s waste stream from the terminals. Unfortunately, the largest piece of the

pie is comprised of garbage. The main terminals produce approximately 4.5 tonnes of garbage a day, which is enough to fill 201/2 Volkswagen Beetles full of trash. Over a year that ends up being approximately 7,482 Beetles full of garbage. The largest constituent of the waste stream that is diverted from landfill at the terminals is paper and cardboard, which comprises 19 per

4,518,189 3,027,747 7,545,936 59.9%

cent. The other substantial recyclables (by weight) are glass, metal, plastic, compostable food waste and kitchen grease. If you would like more information on the Vancouver International Airport Authority’s recycling program, please call or e-mail Elizabeth Cross at (604) 276-6327 or elizabeth_cross@yvr.ca.

DID YOU KNOW that the amount of paper and cardboard that was recycled from the airport last year was equivalent to approximately 3,095 trees?

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Air Canada,

CONTINUED FROM PAGE 1 Standby Purchase Agreement and the GE Capital Aviation Services (GECAS) Global Restructuring Agreement. The Court has set Aug. 17, 2004, as the date for the Creditors Meeting to vote on the Restructuring Plan. “With all labour agreements now concluded, the Circular and Plan of Arrangement have been sent to creditors, in preparation for their vote on the Plan August 17,” said Robert Milton, Air Canada president and chief executive officer. “These milestones in our restructuring mark further critical steps towards Air Canada successfully exiting from CCAA at the end of September.”

A U G U S T

Sikorsky,

term service of these helicopters,” said David Emerson, Minister of Industry. “This project will deliver sustained industrial activity in regions across Canada, in our small businesses and in our Aboriginal businesses, and will showcase our talented work force and innovative companies long after the delivery of the last helicopter.” Delivery of the first helicopter is required to be no later than 48 months from contract award with the remaining helicopters to be delivered at a rate of one per month thereafter. The contract has a series of bonuses for early delivery but also imposes penalties for late delivery, making it very much in the company’s interest to deliver the helicopters as soon as possible. “The selection of the Sikorsky H92 helicopter heralds an exciting new era for the men and women who operate our maritime helicopters,” said General Ray Henault, chief of the defence staff. “The addition of a cutting-edge maritime helicopter will greatly enhance the ability of the Navy and Air Force to conduct domestic maritime security operations and support international missions.”

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PRESIDENT’S CORNER

CONTINUED FROM PAGE 1

The Maritime Helicopter Team will furnish the Sikorsky H-92 SUPERHAWK medium-lift helicopter and provide support services over the next 20 years. “The Government of Canada firmly believes that the Sikorsky H92 helicopter represents the right helicopter for the Canadian Forces at the best price for Canadians,” said Graham. “The Sikorsky H92 provides a worldclass robust, multi-role helicopter that will serve our defence needs for years to come.” Sikorsky will be awarded two separate, but interrelated contracts. The first contract will cover the acquisition of 28 fully integrated, certified and qualified helicopters with their mission systems installed, and will also include modifications to the 12 Halifax Class ships. The second contract will be for a 20-year in-service support contract that includes a training building, and a simulation and training suite. The contract should be finalized and signed this fall. “More than simply providing the right helicopter, the Sikorsky bid is a true win for Canadian high-technology industries, particularly the aerospace and defence companies who will partner in the delivery and long-

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By LARRY BERG, President and Chief Executive Officer

Industry Recovery Brings Soaring Passenger Numbers f you travel through YVR on a regular basis you’ve probably noticed a change in the past couple of months: more people. After several challenging years, during which world events such as the war in Iraq and SARS had a profound impact on the aviation industry, passengers are taking to the air again. I’ve always believed that air travel’s essential role in modern life would ensure a rebound for the aviation industry. However, this year’s recovery is even stronger than anticipated. Already this year, passenger numbers at YVR are up nearly 11 per cent over last year, with international passenger numbers up almost 20 per cent—nearly double what we predicted for 2004. The recovery is due to many factors. Passengers are feeling more confident and are starting to travel again. Air Canada’s restructuring is proceeding, with the airline expected to emerge from bankruptcy protection in the fall. Low-cost airlines such as WestJet are continuing to thrive, offering more destinations. Additionally, there is a pent-up demand for Asian travel from people who postponed their trips during the SARS outbreak. Last month, China Eastern Airlines reported its new direct flight from YVR to Shanghai is doing very well, regularly operating at 80 per cent capacity. Tourism British Columbia confirms that visitors from Asia are coming back to Vancouver, with numbers returning to 2002 levels. April saw a 249 per cent increase in visitors from Taiwan and a 31 per cent

increase in Japanese visitors. And it’s not just in Vancouver; this year’s recovery is a global phenomenon. The International Air Transport Association (IATA) recently announced that airline traffic around the world has finally reached levels last seen in 2000. All of this bodes well for YVR and for British Columbians, who, according to a new Ipsos-Reid poll, believe tourism will be the largest contributor of jobs and economic activity in the future. In the same poll, British Columbians also ranked tourism as the largest current contributor to the provincial economy for the second year running. All of which makes YVR’s role as a premier global gateway and economic generator for the province of B.C. all the more significant. Recognizing the importance of keeping Vancouver at the crossroads of international travel, trade and tourism, YVR is preparing for the future. Our longterm forecasts indicate that additional gates will be required to accommodate growing passenger and aircraft demand in our International Terminal. We have completed design work for a phased nine-gate expansion and, subject to approval from the Airport Authority’s Board of Directors, construction could begin as early as this fall. With the 2010 Winter Olympic and Paralympic Games hovering brightly on the horizon, British Columbians have reason to be optimistic about the future of tourism and air travel to our beautiful province. You can bet that YVR will be ready with the facilities and services to welcome the world.

Your Airport Community Newspaper AUGUST 2004 ISSUE • VOL. 11 • NO. 10 YVR SKYTALK, the official newspaper of the Vancouver International Airport, is published monthly by Westco Marketing Ltd. for the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher. Publisher:

Patrick Stewart

VANCOUVER OFFICE:

Associate Publisher:

Joan Stewart

Suite 306 - 5400 Airport Road South

Editorial Liaison:

Ralph Eastman

Richmond, BC V7B 1B4

Contributing Writers:

Arnold Klappe, Phil Melnychuk,

Tel: 604-736-6754 • Fax: 604-736-6750

Jim Jorgenson

Email: jstewart@westerndriver.com

Creative / Production:

James Martin

Photography:

Jim Jorgenson

Printed on Recycled Stock using vegetable based inks Please recycle this product.

www.yvr.ca/authority/news/skytalk.asp

ASSOCIATION OF AIRPORT PUBLICATIONS P.O. Agreement #1676261

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Four Items Removed from Prohibited Carry-On Luggage List n an effort to harmonize Canada’s list of prohibited items with those of its international partners, Transport Canada has removed four items from the prohibited items list for carry-on luggage.

The items are: corkscrews, other than those with attached knives; knitting needles; sports racquets (such as racquetball, squash and tennis); and whips.

Transport Canada regulates and administers the list of prohibited items. “While the exempted items are no longer considered to be a threat to aviation security, the department maintains the authority to add to the list any items it considers a possible threat to the security of a flight and its passengers,” says Transport Canada spokesperson Bernard Pilon. “Transport Canada’s responsibility is to monitor the system to ensure it is effective in addressing the challenges brought on by the changing security environment.”

The Canadian Air Transport Security Authority (CATSA), which was created as part of a $2.2-billion package of air security initiatives in 2001, works in close cooperation with its regulator, Transport Canada, on the implementation of the prohibited items list at pre-board screening checkpoints across the country. For an updated list of prohibited items, visit CATSA’s Web site at www.catsa-acsta.gc.ca or Transport Canada’s Web site at www.tc.gc.ca.

Sports racquets have been removed from Transport’s Canada list of prohibited items for carry-on luggage.

Drop Boxes Allow Passengers to keep Forfeited Items VR has introduced a Drop Box Program that gives travellers the option of keeping items that are prohibited on flights. Last year, approximately 100,000 items were confiscated by the Canadian Air Transport Security Authority (CATSA) at YVR for being on the list of items prohibited in carry-on baggage. Included were items ranging from small pocket knives and lighters to tools and hockey sticks. Often, travellers forgot the

item was in their carry-on bag or did not know it was prohibited. To cut down on the number of items forfeited to CATSA, and allow people to keep the prohibited items, the Airport Authority has installed Drop Boxes at all passenger preboard screening points in the main terminals. Passengers will now have three options with prohibited items: 1) Store it at YVR until they return 2) Mail or courier it to themselves 3) Dispose of it.

The Drop Boxes are clearly designated and the necessary forms can be completed in moments, allowing passengers to proceed through pre-board security screening as quickly as possible. Items stored at YVR will be handled by CDS Baggage Storage. For more information about what is and isn’t permitted in carry-on baggage or checked luggage, visit the CATSA Web site: www.catsaacsta.gc.ca.

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By Jody Holgate he Airport Authority’s highly trained Emergency Response Specialists (ERS) have added another tool to their emergency response arsenal: a hand-held Evolution 5000 Thermal Imaging Camera (TIC). These cameras detect infrared radiation, which is not visible to the human eye but can be sensed as heat. All objects give off different levels of infrared radiation; TICs “read” this radiation and create black-and-white visual images from heat. The more infrared radiation detected, or the hotter an object is, the whiter it will appear on the TIC. Thermal imaging is especially useful for firefighters, who often have to enter areas of low visibility with little knowledge of the extent of the hazard. TICs can detect unseen dangers such as areas of accumulated heat (“hot spots”) where ventilation is required, or the source of a fire in blinding conditions. There are numerous applications for TICs in Emergency Response Services at YVR. In addition to the ERS team’s hand-held model, YVR’s new Oshkosh Striker 3000 response vehicle has a TIC located on the tip of the “snozzle,” a hinged arm that extends from the roof of the truck and is equipped with nozzles and a spike. By extending the snozzle, the ERS team is able to use the TIC to assess potential damage from a safe distance—up to 15 metres—upwind from smoke and potentially toxic fumes, or from the side of the aircraft opposite the danger. At night or during times of low visibility, TICs can be

used to provide clear imagery through smoke-filled areas and potential hazards such as damaged or missing structures. It also means greater safety for ERS team members when responding to an emergency situation. In addition to its traditional firefighting applications, the TIC is an effective diagnostic tool. In cases of fire, images from the TIC can be used to determine the effectiveness of a suppression technique; however, TICs are equally useful when no fire is present. At YVR, TICs have been used to assess aircraft after landings where malfunctions were reported. The TIC is used to determine the temperature of various aircraft components, highlighting any potential hazards or equipment malfunctions when there are no visual clues. Another advantage of using TICs is that they allow the ERS team to make assessments without relying on an aircraft’s equipment or a pilot’s instruments, which are sometimes unable to pick up problems highlighted by the TICs. In instances where smoke in an aircraft is reported, the TIC can quickly and accurately pinpoint the source of the problem. It can even tell the ERS team if, and how quickly, an area is cooling down or heating up. The addition of the Evolution 5000 Thermal Imaging Camera is only the latest of YVR’s cutting-edge firefighting and emergency response tools. YVR’s team of Emergency Response Specialists is well-equipped to respond, diagnose and deal with any number of emergency situations — making the airport even safer.

A U G U S T

New Board Structure at Canuck Place anuck Place has announced the merger of their two boards into one unified force, blending the Foundation board and Hospice Boards into one governing board. According to board officials, this new unity grew from Canuck Place’s continuous quest to improve both communication and efficiency for all involved – patients, executive members and staff, health professionals, and the public. The Foundation, which covers endowment and long-term funding, will continue to operate to hold and manage long-term investments and endowments for the hospice. In this way, the governing board will be able to better focus on heightening public awareness of ongoing developments and increase fundraising strategies to ensure that these steps answer the very real demands of hospice life. Based on Policy Governance, the new model will act as a springboard to create a stronger, clearer structure for both internal and external developments, as Canuck Place continues

to forge ahead in their position as number one world-wide in children’s palliative care and research. Leading the new structure is Wayne Duzita, who has chaired the Canuck Place Children’s Hospice Foundation Board for five years and brings with him a wealth of experience. Not only is he a respected member and leader of the Canuck Place Board, but his numerous volunteer activities in non-profit organizations as a director or committee member include the Nevada Childhood Cancer Foundation and co-founder of YVR Golf for Kids. He has also been involved in a wide range of community activities, notably Rick Hansen’s Man in Motion, the Vancouver Food Bank, Recognition of Canada’s Armed Forces, YVR Anniversary, Cargo 2000. He is a member of the Richmond Chamber of Commerce CEO Advisory Council, the Calgary International Airport Advisory Council and the Airports Council International-North America Air Cargo Security.

In addition, Duzita is senior vice president of International Aviation Terminals, which develops, owns and manages warehouse and office facilities for the aviation industry at airports in Western Canada and the State of Nevada. He is married and has two adult children. Duzita’s limitless energy in striving to find new ways to improve mirrors the board as a whole, and the new structure is a perfect vehicle to take advantage of the strength of its members. As senior management in key strategic positions in the worlds of profit and non-profit, they offer a wide range of accomplishments and knowledge; the highest levels of internet technology, hotel management and venture capital corporations. In the non-profit sector, they administer children’s hospitals, inner city programs, and global AIDS projects, to name but a few. The board members are confident that the strong leadership of their new board will bring them into a successful second decade of operation.

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I deal in Real Estate, but my Business is People (Real Estate Agent since 1986) Let my expertise help you find the home that suits your needs. As a volunteer at YVR, I know your work schedule and am willing to work around it. If you have questions such as: • How much is my home worth? • How long will it take to sell? • Moving into or outside B.C.? For answers, call or email me:

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Meet the new Transport Minister The Honourable Jean-C. Lapierre, M.P., Minister of Transport Riding: Outremont (Quebec) rime Minister Paul Martin unveiled his cabinet last month, and once again shuffled the Transport portfolio. Tony Valeri has been promoted to

YVR WELCOMES YOUR LETTERS TO THE EDITOR All letters must include your name, address and phone number for confirmation. Please send to:

House leader of the Liberal minority government and Jean Lapierre, MP for Outremont, Que., will take over from Valeri as the new Minister of Transport. Lapierre was first elected to the House of Commons from 1979 to 1990, and was re-elected in 2004. He served as Parliamentary Secretary to a number of ministers and was Minister of State for Youth and for Fitness and Amateur Sport. In Opposition, he was critic for foreign trade, economic development and constitutional affairs.

Originally from the Magdalen Islands, Jean Lapierre studied law at the University of Ottawa and was admitted to the Quebec Bar in 1979. While still at university, Mr. Lapierre began his political career. Between 1974 and 1979, he was special assistant to the Minister of Consumer and Corporate Affairs and executive assistant to the Minister of State for Urban Affairs. In 1992, Lapierre became a radio host with CKAC, a position he held until recently. He has a spouse and two children.

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Travelling in Luxury with a Penny Pincher’s Passport f you’ve always wanted to know insider secrets to assist the average person to travel like the rich and famous…without being either, then The Penny Pincher’s Passport to Luxury Travel: The Art of Cultivating Preferred Customer Status (2nd Edition), by Joel L. Widzer, is a must-read. The completely revised second edition provides a unique approach to travel that steers travellers away from no-frills journeys

and points them toward the wonders of first-class accommodations and preferential treatment. The book explains, step-by-step, how to build relationships with airlines, hotels, and car rental agencies and turn these relationships into travel currency, discounts, and upgrades. Reading this book can result in a superior travel experience: exceptional service and amenities, hotel and

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play and how to put the programs to work for you • How to travel against the grain using the “contrarian strategy” • How to avoid various travel scams • Finding the best methods for dealing with the labyrinth of airline and hotel rules, and much more. The book’s author has travelled to more than 64 countries, logging an astounding 125,000 miles a year and accumulating more than two million frequent flyer miles. He gives insider information on how to travel in style without blowing the budget.

Animal Travels

Pets Travel and Transit in Comfort f you are planning an extended trip this fall and plan on taking your pet along, it is recommended that you start making plans now. As of Oct. 1, 2004, the EU requires more extensive documentation, including the possibility of a blood test for all animals entering EU countries. This procedure can take up to six months to complete. For the U.K., animals are no longer placed in quarantine, as they travel from Canada under the Pets passport scheme, which already requires blood tests. This procedure takes between six to seven months. If you are travelling to Australia or New Zealand, plan on a similar timeframe to obtain the required documentation. One person who knows all about travelling with pets is Bruno Mansueto, who for the past six years has been operating a company called Worldwide Animal Travel — the last four years from his base at YVR’s cargo village. “We specialize in transport and documentation to the U.K., South Africa, Australia, New Zealand and Hong Kong.” said Mansueto. “Our clients include diplomats, private individuals, hockey players, the entertainment industry, aquariums, breeders, animal rescue organizations and zoos.” In the course of his career, Mansueto has seen an amazing variety of animals — birds, reptiles, dogs, rabbits, squirrels, pigs, cougars, fish and even an octopus — all have been processed with care and attention through his customs bonded facility, located in the International Aviation Terminal’s building on Miller road. His company also provides “comfort stops,” where transiting animals are collected from their carriers and watered, fed and exercised inside the Canada Customs bonded kennel and

The Worldwide staff with some of their precious cargo (left to right) Seth Tidsbury with Poler the Budgie en route to Singapore; Jerry Keel with Gray-D a Sheltie bound for London; Ruthy Peters, Bruno Mansueto holding Kitty Kit travelling to Australia. cattery before continuing on the final leg of their journey. Worldwide Animal Travel also cleans travelling kennels and bathes animals when required. Airlines also contact Mansueto when a traveller needs assistance with their pet’s cargo documents, or, if they require special IATA-approved kennels or custom-built kennels for oversized dogs and exotic species. “Travelling in the cargo belly of an aeroplane can be a stressful experience for many animals so we try to make it as bearable as possible, by making sure the animal is comfortable, and has a sufficient water supply to last the journey,” said Mansueto. “In my experience of dealing with airports around the world, YVR is one of the best airports to ship from. The airlines are great to work with and have cooperative and knowledgeable staff that treat the animals with compassion. In two years we haven’t had one fatality. “We use Vancouver as a hub to attract live cargo from the Northwest

U.S.A., from California to the Yukon and Western Canada, forwarding to various parts of the world using Vancouver’s international network. On arrival at final destination, we use our network of worldwide agents to facilitate agriculture/customs and delivery to the customer,” said Mansueto. If you’re planning a trip with your animal, or simply need to board your pet, Worldwide Animal Travel can assist with this service for cats and other small animals. For more information call (604) 303-7384 or visit www.animaltravel.com.

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Vacation Home Swapping is Latest Travel Trend uestion: How much should the typical baby boomer, secondary homeowner be willing to pay for a week of comfortable vacation accommodations in a prime recreation area? Answer: Nothing. There are seven million vacation homes in the United States alone,

estimates the National Association of Realtors (NAR). These properties are owned primarily by baby boomers motivated by lifestyle considerations. These families are energized by sun, sand and mountain air. They work hard for their money and want to experience the world without break-

ing the bank. That is why more secondary homeowners “in the know” are turning to home exchange. Home exchange provides no-cost accommodations by swapping your primary or secondary home with someone else’s. You stay in their place; they stay in yours—and no

Unusual Requests All in a Day’s Work for Travel Agents I t’s all in a day’s work for travel agents, who get asked some of the strangest things by the public. Many travellers view agents as good sources of general travel information and as a result agents get asked questions about all aspects of travel. “In general, Canadians are well versed in the art of travelling and it’s easy to forget that there are a lot of people out there who travel infrequently,” said Carol McLelan, marketing manager for Flight Centre North America. “Understandably, some people may have questions that to frequent travellers seem odd, but this is all part and parcel of an agent’s daily job.” Over the years, agents have fielded questions from travellers that ranged from a query as to what the distance between London and the United Kingdom was, to a request for a higher baggage allowance because the traveller did not weigh very much.

Other memorable questions: • “Can I pick up my ticket now and pay for it when I get back?” • “I have to travel business class due to my thrombosis problem, can I still pay the normal economy class fare?” • A request for an airline meal consisting of “.... roast chick with potatoes and corn, but no onions, garlic or peas.” • “What happens if you are walking across the Great Wall of China and you need to use the toilet?” • “Are there any Bed & Breakfasts in Antarctica?” (There aren’t.) • “If I buy travel insurance for the North Pole, does it cover having my limbs torn off by a polar bear?” • A request for an airline seat booked under the name ‘Miss A. Cello’ for a traveller’s cello.

money is exchanged. The payoff comes in the opportunity to experience a location like a local, have extra space and freedom and save money. With hotels in prime vacation recreation areas costing up to $200 or more per night, the money saved during a one-week exchange could more than pay for the remainder of a family’s vacation expenses. And since the primary motivations for second-home buying is recreation and location with ocean, river, lake, mountain, and other natural attractions topping the list, secondary homes tend to rank high on the desirability scale for home exchange aficionados. NAR reports that the typical vacation home averages an occupancy rate of eight weeks per year. “With a large number of vacation homes vacant 44 weeks per year, it’s no surprise that savvy homeowners are looking to leverage their desirable asset to travel more than ever before,” says Helen Bergstein, founder and CEO of the Digsville Home Exchange Club (www.digsville.com) and a reputed expert on the subjects of hospitality and home exchange. “Secondary/vacation home listings have increased every year and are

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now 20 per cent of the Digsville home listing database. A vacation homeowner has more flexibility in arranging travel dates since the exchange can be non-simultaneous.” Home exchange, or “swapping” as it is affectionately termed, was a little known travel secret in academia since the ‘50s and has quietly grown to include exchangers of many professions and lifestyles. Why the swell of interest? According to Bergstein, the reasons vary. “Maybe it’s the softening economy, the large number of secondary homeowners wanting more from their investment or the increase in independent travellers, or all three. Whatever the reason, home exchange is definitely on the rise. Instead of vacationing in an impersonal hotel room, it’s much more fun to ‘stay at home’.” Bergstein’s home exchange service, dubbed “the eBay of home exchange” by Travel + Leisure magazine, has transformed the small, exclusive home exchange community into a major travel trend with thousands of home listings in more than 53 countries. For more information e-mail HelenB@digsville.com.

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Global Move to E-Ticketing is Good News for Travellers global move towards scrapping airline tickets altogether in favour of electronic ticketing is great news for the travelling public, said a leading travel retailer. The recent commitment by some of the world’s leading airlines towards 100 per cent implementation of e-ticketing would mean far less hassle and confusion for travellers. “E-tickets are the way forward, as it means there is no chance of losing a ticket which can be time-consuming

and costly to replace,” said Carol McLelan, marketing manager Flight Centre North America. The commitment to full implementation by 2007 was made at a recent International Air Transport Association (IATA) AGM in Singapore, a project that IATA has announced they will lead. McLelan said the majority of domestic tickets sold were e-tickets but long-haul international travel is still predominantly on paper tickets.

“Flight Centre alone issues thousands of tickets, of which only about one third are e-tickets. That means there are a significant number of passengers that have to deal with paper tickets and the added responsibility and potential hassle that goes with it,” said McLelan. It is not uncommon for travellers to lose their paper tickets or assume they are on an e-ticket when they are not, and the penalties for replacing such a ticket can be substantial.

the board any problems with tickets can be minimized, meaning the process of travel is that much quicker and easier.” Other initiatives tabled at IATA’s AGM, such as bar codes on boarding passes and radio frequency identification on baggage tags were also good news for travellers. “Any technology that can minimize delays and hassles in the travelling process should be embraced,” said McLelan.

“Since e-ticketing began, we have seen an increased number of clients caught out because they either assumed they were on an electronic ticket and weren’t, lost their ticket or didn’t think they needed it. Unfortunately, there is still a lot of red tape surrounding replacing a paper ticket and it can be a very frustrating process for all involved,” said McLelan. “Most travellers have enough things to worry about, so by moving to a paperless system across

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id you know that items as small as a broken wheel from a suitcase, a bolt or a discarded plastic bag can cause potentially serious damage to an aircraft? Each year, loose objects such as these on airport runways, taxiways and aprons cost the global aviation industry an estimated $4 billion. In the industry, it’s known by the acronym FOD, which stands for both Foreign Object Debris and Foreign Object Damage. Each piece of FOD, no matter how small or seemingly innocuous, can destroy an aircraft engine, puncture a tire or damage the fuselage. Thanks to a concerted effort by the Airport Authority and companies that operate airside at YVR, the airport has achieved 10 consecutive years of safe runway operations without any FOD-

As his last act on the FOD Committee, Richard Cook (right) presented the YVR Good Housekeeping Award to Jan Barreng of GlobeGround North America. Cook is retiring from the Airport Authority this month. annual FOD Walk, during which volunteers from airport businesses and BCIT walk the runways, taxiways, aprons and nearby fields searching for FOD. It starts at 4:30 in the morning, and wraps up with awards and a free breakfast for participants. If you work at YVR or study at BCIT’s Sea Island campus, and would like to participate in this year’s FOD Walk, please contact the Airport Authority’s Gwen McFadyen at (604) 276-6774. It’s a great way to do your part to ensure a FOD-free airport.

related accidents. The Airport Authority has a number of programs in place to keep FOD off aircraft operational areas, starting with a comprehensive awareness program targeted at people who work airside. In addition, FOD garbage barrels are strategically placed airside at gates and around the aprons where loose objects are most likely to be discovered, and runways and taxiways are swept regularly for anything that might harm an aircraft. To help raise awareness, the Airport Authority also stages an

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A U G U S T

InterVISTAS Expands Consulting Capabilities Acquires Global Aviation Associates he InterVISTAS Group has acquired Global Aviation Associates (ga2) based in Washington, D.C. InterVISTAS, a leader in transportation and tourism consulting services based in Vancouver, will build upon the strong reputation and expertise of ga2 and expand the scope of products available to clients. ga2 will become InterVISTAS-ga2 Consulting and will continue to offer expertise to the aviation community and related industries in the areas of aviation policy and regulations, international trade, marketing, economic analysis and financial analysis. The linkage of InterVISTAS with ga2 will allow the latter firm to better serve its increasing client base in other transport sectors and support industries. In addition, InterVISTAS-ga2 will also be

providing an expanded range of services, including the addition of facilitation, security, market research and advertising sales. “The creation of InterVISTAS-ga2 expands our product offering in client service, providing leading-edge transportation route models, as well as seasoned professionals and associates who have worked for years as senior executives in the U.S. airline industry and in the U.S. government,” said Gerry Bruno, president and CEO of InterVISTAS Consulting. “This addition to the InterVISTAS group of companies expands the range of strategic support to our existing clients, providing state-of-the-art decision tools and expertise.” “The evolution of our firm to become InterVISTAS-ga2 represents a

significant milestone in our 15-year track record of successfully helping clients deal with their challenges and meeting their objectives,” said Jon Ash, president of InterVISTAS-ga2. “Our team is extremely excited with the expanded support we can provide our existing and new clients by being able to draw from the capabilities and expertise of the entire InterVISTAS team.” The two firms, InterVISTAS-ga2 and InterVISTAS Consulting, will continue as separate corporate entities, while operating as one team to provide a seamless and comprehensive set of services to its clients. The two companies have a combined staff of more than 50 individuals serving a worldwide client base from seven offices throughout North America.

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WestJet Partners with National Car Rental estJet has announced a new partnership with National Car Rental (Canada) Inc. As WestJet and National Car Rental are both key sponsors of the AIR MILES Reward Program, the partnership will allow AIR MILES collectors the benefit of being able to earn reward miles more quickly. Starting immediately, travellers who book online at westjet.com with both WestJet and National receive double AIR MILES reward miles. To take advantage of this promotion, travellers need to book online by Nov. 30, 2004. “We are pleased to be partnering with National Car Rental,” said Donald Bell, WestJet’s senior vice president, customer service. “This partnership offers our guests great service at an exceptional price. We hope to provide even more people

with greater incentive to fly WestJet and get to their final destination faster.” National Car Rental is the newest member of WestJet’s preferred partnership program, which includes Budget Car and Truck Rental, Park ‘N Fly, BMO Bank of Montreal, AIR MILES, Ramada, Travelodge, Delta Hotels, RBC Travel Insurance Company, and CanaDream. WestJet currently serves the 24 Canadian cities of Vancouver, Abbotsford/Fraser Valley, Prince George, Kelowna, Victoria, Comox, Grande Prairie, Calgary, Edmonton, Fort McMurray, Saskatoon, Regina, Winnipeg, Thunder Bay, Windsor, London, Hamilton, Toronto, Ottawa, Montreal, Moncton, Halifax, Gander and St. John’s. The airline operates a fleet of 50 aircraft featuring 32 new

Airport Job Training Check-In/Customer Service Agents At YVR FREE INFORMATION SESSION ➺ 14 Sep. 7 p.m. McNeill Sec. School, Richmond ➺ 15 Sep.. 7 p.m. Burnaby Central High School information call: Burnaby Cont. Ed. At 604 664 8888 Richmond Cont. Ed. At 604 668 6123

Next-Generation Boeing 737-700 aircraft. National Car Rental operates more than 300 Canadian locations. The worldwide organization employs more than 14,000 associates, has more than 3,200 locations in 83 countries and serves customers with a fleet of more than 217,000 automobiles.

BEST WESTERN ABERCORN INN AN INTRIGUING INN WITH A TON OF PERSONALITY A warm welcome awaits you at our charming Tudor-style European Inn! • Just minutes from Vancouver International Airport • Free Airport Shuttle • Free Continental Breakfast • Popular “Inglenook” Restaurant • Cozy Bobby G’s Pub • Fitness Facility • Free In-Room Coffee & Tea • Business Centre with High Speed Internet Access • Free Parking 604-276-7576 1-800-663-0085 9260 Bridgeport Road Richmond, BC Canada V5X 1S1

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How the World Chooses Flights ynovate, one of the world’s top research firms, has released the results of a global study into perceptions of budget air travel and the importance of various factors in consumers’ choice of airline. The results show very different attitudes to the trade-off between comfort, perks and price between fliers from North America, Europe and Asia. Fifty-nine per cent of all respondents said that they had flown before, rising to 82 per cent and 80 per cent, respectively, in the island cities of Singapore and Hong Kong. At the other end of the scale, only 35 per cent of the French have flown before. The title of most frequent flyers goes to the Malaysians; with 2.2 per cent stating that they fly two or more times a month. Respondents from all countries claimed to travel primarily for leisure rather than business. Whilst more than 20 per cent of people in Malaysia

and Thailand cited business as their main reason for air travel, Europeans are more leisure-oriented in this respect, with only six per cent of Germans and seven per cent of the French saying the same. Canadians Love Budget Travel The budget air travel phenomenon is just hitting Asia and it is therefore unsurprising that 83 per cent of air travellers in Singapore say they never fly with a budget airline. In Canada and the U.S., approximately half say they travel with a budget airline, and in Europe the figure is in the middle, with over 32 per cent of air travellers in France and Germany choosing budget airlines for at least some of their flights. There still seems more potential for the budget airline idea, however, with 75 per cent of respondents agreeing that “an airline trip is just like a

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All you do is Place Absorb Drip Mat under your vehicle. The Abzorb Oil Mat is a super-absorbent solution for your garage needs. No more expensive degreasers, mess and stains.This disposable mat will absorb oil and melting snow off your car — and that means less mess tracked into your home. Best of all, it prevents permanent damage caused by oil, rust and water stains and is also good for the environment.

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WHAT IS IT MADE OF? The super absorbent top side of the mat is made of polypropylene, the same material used to clean-up ocean oil spills.The backing is a non-penetrable vinyl.The two materials are heat bonded together. For information contact: Westco Products 306-5400 Airport Road South, Richmond, BC, Canada, V7B 1B4 Tel: (604) 736-6754 • Fax: (604) 736-6750 email: jstewart@westerndriver.com

bus trip,” and should be “fast and cheap.” Thirty-two per cent feel that budget airlines “treat passengers like a commodity and there is no personal service,” but 64 per cent would always choose a budget airline over bigger or national carriers if the budget airline ticket price was lower (interestingly, Germans were least likely to do so). Of all the nationalities surveyed, Malaysians seemed to be the fondest of perks and amenities, with 50 per cent saying that they would avoid budget airlines at all costs if it meant giving up the comfort provided by larger national airlines. Large minorities in Canada (36%), the USA (34%), France (32%) and Germany (27%) still cite ticket price as the single most important factor in choosing an airline, whereas in Hong Kong the figure drops to 15 per cent and airline reputation comes out top for 30 per cent of travellers. In Singapore and Thailand, over 23 per cent of respondents reported seat comfort and legroom as their top consideration. In-flight perks and amenities were the number two consideration for 22 per cent of Thai respondents, versus a mere 1.9 per cent of Canadians, one per cent of Singaporean respondents and only one American. Good-looking Cabin Crew The study also sought to discover the importance to consumers of a good-looking cabin crew. Overall, 25 per cent of men—twice the amount of women — felt that this was more important than good food or movies. German and French males, however, were less interested than the average in high altitude flirtation, with 65 per cent and 60 per cent, respectively, saying they disagreed with the idea. Hong Kong men were more evenly spread, with over 30 per cent siding with pretty cabin crew over food and movies. American males came a close second at 29 per cent. Synovate’s head of Global Omnibus, Tom Mularz, commented on the research: “With all airlines under a number of economic pressures in the post-9/11 world, budget airlines are offering tickets at around half the current market prices on onetwo hour, short-haul flights. But anyone who has flown commercially in the past few years can attest to the fact that the glamour of air travel has long since dissipated. We wanted to know how travellers around the world feel about having their heads in the clouds and their knees in their chest.” The findings are taken from a Synovate Global Omnibus survey of over 5,000 qualified individuals conducted in Canada, the United States, France, Germany, Hong Kong, Malaysia, Singapore and Thailand.

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• CONSUMER • COMMERCIAL •

UpcomingEventsUpcomingEvents

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August 12 VANCOUVER TRANSPORTATION CLUB GOLF TOURNAMENT Venue: Green Acres Golf & Country Club, Richmond 1300 hrs Shotgun start. Contact: Brad Smith (604) 421-7059

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For cleaner skin and healthier life… Hot Spring Day Spa

August 13-15

RELAXING BODY MASSAGE SPECIAL Waxing from $5.00 and up 35 Minutes - $25.00 Deep pore cleaning facial - $29.95/60 mins. 45 Minutes - $35.00 Relaxing Facial - $29.00/60 mins. 60 Minutes - $50.00 (Gift Certificates Available) (you’ll enjoy it!) Non-sexual

ABBOTSFORD INTERNATIONAL AIR SHOW Venue: Abbotsford, B.C. Contact: (604) 852-8511; email: info@abbotsfordairshow.com

August 26

Tel. 604.261.4878 Open 7 days a week: 10 AM – 8 PM

YVR GOLF FOR KIDS Annual golf tournament and evening gala dinner and auction to raise funds for Canuck Place Children’s Hospice and a variety of children’s charities. Venue: Golf tournament – Mayfair Golf & Country Club, Richmond. Dinner & auction – Best Western Richmond Inn, Richmond. Contact: (604) 277-4753 email: yvrgolfforkids@shaw.ca; www.yvrgolfforkids.com.

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Oceanside Steveston! Century Royale Apts: 604-277-7368 Start a Business today at www.incorporate.ca There has never been a better time to start your own business. INC Business Lawyers make it easy. We are business start-up lawyers who can help you. Looking for help or advice about: • forming a corporation for your business in British Columbia or Canada? • registering a trade-mark in Canada or internationally? • buying or selling a business in British Columbia? • reviewing or drafting leases or contracts? • getting a work permit in Canada? • moving a corporation to, or restoring, amalgamating or registering a corporation in British Columbia?

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EMPLOYMENT OPPORTUNITIES

Looking for a career where you’re always on the move? Our Transit Operators love what they do. They love traveling the various routes of the Lower Mainland, seeing different sights and interacting with diverse people each day. A fully trained transit operator earns $24.63 an hour ($19.71 for the smaller community vehicles) plus excellent benefits. But that’s not all that’s available to them. If they feel the need for a change and want to progress their careers in other spheres, they can move into a supervisory or instructor role, or become part of our corporate team. There are no limits to where a career at Coast Mountain Bus Company can take them. We currently have additional openings with full training for Transit Operators of both our regular buses and our smaller community vehicles which are particularly ideal for those women and men who prefer more compact vehicles. We’re especially interested in customer-oriented individuals who have backgrounds dealing with people, tackling various situations and resolving conflict. If you are between the age of 19 and 65, are legally entitled to work in Canada and are able to work a variety of shifts, seven days per week, we’d love to put you in the driver’s seat! If you’re interested in finding out more or how to apply, call our employment line at 604.953.3025 for a recorded message or visit www.coastmountainbus.com and download an application form. Alternatively, you can pick up a form at Coast Mountain Bus Company, 4th Floor, 13401 – 108th Avenue, Surrey, BC V3T 5T4 (or any of our other transit centres).

Coast Mountain Bus Company Coast Mountain Bus Company is an operating subsidiary of An Equal Opportunity Employer M33223

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