2004-09_skytalk

F R E E SEPTEMBER 2004 • Your Airport Community Newspaper – Vancouver International Airport

Volunteers from the Airport Authority, airport businesses and BCIT gather after walking the runways, taxiways, aprons and nearby YVR fields in their search for FOD.

ast month, approximately 100 volunteers from the Airport Authority, airport businesses and BCIT met at Vancouver International Airport (YVR) in the predawn hours to comb the runways, taxiways, aprons and nearby fields for loose objects and debris, known in the industry as FOD.

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FOD stands for both Foreign Object Debris and Foreign Object Damage. FOD as small and seemingly innocuous as a broken wheel from a suitcase, a bolt or a discarded plastic bag can cause potentially serious damage to an aircraft.

Each year, loose objects such as these on airport runways, taxiways and aprons cost the global

aviation industry an estimated $4 billion. The annual FOD Walk is one element of YVR’s comprehensive program to keep FOD off aircraft operational areas and raise awareness among people who work airside about the importance of keeping the airfield FOD-free.

SEE FOD WALK, PAGE 2

etsgo has become the first Canadian discount airline to offer Web check-in. Travellers with no checked baggage can now conveniently print a boarding pass from www.jetsgo.net at their home or office computer and proceed directly to airport security for flights across the entire scheduled domestic network.

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SEE JETSGO, PAGE 2

Celebrating the Marvel and Variety of Flying Machines

Abbotsford International Airshow

Under the wing means out of the sun at annual Abbotsford Airshow. See pictorial review on page 5.

YVR Grass Fire Quickly Extinguished Last month’s extreme heat and dry conditions resulted in a small grass fire at YVR, which the airport’s Emergency Response Services Team quickly extinguished.

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Photo: Jim Jorgenson

Volunteers Gather Before Dawn To Collect Debris

Now It’s Web Check-In At Jetsgo

Photo: Brant Arnold-Smith

Airport Community Makes a Clean Sweep of YVR’s Airfield

Photo: Jim Jorgenson

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FOD Walk, While FOD detection through visual inspection is the current industry standard, YVR is always looking for ways to innovate in the area of airport safety, and recently became the first major international airport to test a new radar FOD detection system prototype. The system, called Tarsier, was developed by U.K.-based QinetiQ and was brought to YVR for a successful trial in early June.

A high-tech system like Tarsier, which proved to be extremely effective, is not yet commercially available. However, through “low tech”

Jetsgo, COLUMBIA DODGE

means like the FOD Walk, strategically placed FOD garbage barrels at locations where loose objects are most likely to be discovered, and reg-

CONTINUED FROM PAGE 1

“This is a great simplification for our passengers,” said Michel Leblanc, president and CEO of Jetsgo. “Web check-in is quick, convenient and allows you to bypass any check-in counter lines. It will be particularly popular on key business routes.”

Web check-in is available on all domestic flights from 90 minutes to 24 hours prior to scheduled departure. Passengers can also pre-select their seat if they haven’t done so at the time of booking.

Special needs bookings will continue to check-in at the Jetsgo counter to ensure their specific requirements are properly met.

It’s a pre-dawn start for FOD Walk volunteers, followed by awards and a free breakfast at the Café Runway on Miller Road. ular sweeping of the runways and taxiways for anything that might harm an aircraft, YVR has achieved 10 consecutive years of safe runway operations without any FOD-related accidents.

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CONTINUED FROM PAGE 1

S E P T E M B E R

Racing To Space From Saskatchewan Canadian Team Competes For US$10-Million ANSARI X Prize

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PRESIDENT’S CORNER

By LARRY BERG, President and Chief Executive Officer Efficiency Is Key To YVR’s Low-Cost, High-Service Model t YVR we pride ourselves on being a low-cost, high-service airport. The key to consistently providing our customers with a high level of service while keeping our costs low is efficiency: working smarter and maximizing productivity to make the best use of our available skills and resources.

We’ve pursued this strategy since taking over the management of YVR in 1992, and our success is being recognized around the world. In July, YVR was named the North American winner of the Air Transport Research Society (ATRS) award for efficiency. ATRS is a group of more than 150 academic researchers from around the world devoted to multi-national and multidisciplinary research on commercial air transport.

Vancouver was also named second most efficient airport in the world, second only to Hartsfield-Jackson Atlanta International Airport, out of 102 airports.

ATRS used airport statistics from a variety of industry sources, including Airports Council International, the International Air Transport Association and the International Civil Aviation Organization, as well as price indices from the International Monetary Fund, and World Bank price indices. Airports in Canada, the U.S., Europe and Asia were included in the comprehensive study, which assessed airport performance, including productivity and effectiveness, and unit cost competitiveness. The study de-emphasized factors beyond airport management’s control, such as average aircraft size using the airport, and took into account all factors within management’s control, such as an air-

A On October 2, Canadian Brian Feeney will pilot the Wild Fire Mk VI into suborbital space in a bid to win the US$10-million ANSARI X PRIZE. Canadian team has announced its intention to launch a rocket from an airport in Kindersley, Sask., on October 2, marking its official entry for the US$10-million ANSARI X PRIZE in the international, commercially funded da Vinci Project space race competition.

The winner of the X PRIZE, awarded by the X PRIZE Foundation, a not-for-profit organization based in St. Louis, MO., will be the team that is first to put a privately funded, reusable craft safely into space twice within a two-week period. The craft must be able to carry a pilot and the weight-equivalent of two passengers 100 kilometers into sub-orbital space.

In recognition of its new title sponsor, the Canadian team, headed

by Brian Feeney, 44, has also announced a name change to “The GoldenPalace.com Space Project:

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The Wild Fire Mk VI is 4.8 metres (16 feet) long and 1.4 metres (56 inches) in diameter. Made from a carbon-fibre shell, for its launch it will be tethered to a reusable, piloted helium balloon that will float to an altitude of 24,384 metres (80,000 feet), where it will dangle more than 304 metres (1,000 feet) below the balloon at an 80-degree angle as Feeney, a former aerospace project manager, begins the countdown to engine start.

Next, the rocket will break free from its tether and carry Feeney into sub-orbital space at a speed of 4,296 kilometres (2,760 miles) per hour, before beginning a free fall back to earth, using a deployed parachute.

According to Feeney, during the next month the team will perform tests of key spacecraft systems, including using a scaled version of a high-altitude balloon that will carry a 400-lb payload to 50,000 feet.

Ground test firing of the engines that will carry the carbon-fibre-bodied Wild Fire to space also are scheduled to run throughout September.

The countdown to this “New Race to Space” includes the work of more than 600 volunteers across Canada, including university students at the University of Toronto and Queen’s University.

“A two-day comprehensive project management review took place (August 16) to identify every milestone and resource needed (to make the scheduled October 2, launch date),” said Feeney.

“The da Vinci Project is emblematic of the spirit of the ANSARI X PRIZE,” said Dr. Peter H. Diamandis, chairman and founder of the X PRIZE Foundation. “It brings together many of the best and brightest to break down preconceived notions of space travel and prove that we are no longer bound to one planet.”

To learn more, visit www.davinciproject.com.

port’s emphasis on non-aeronautical commercial activities and overall passenger satisfaction.

Interestingly, ATRS’s Global Airport Benchmarking report found that airports with high service quality also enjoy high employee productivity. YVR reflects these findings. A five-year performance review of the Airport conducted in 2003 by Authority, PricewaterhouseCoopers, found that our employee-topassenger ratio was among the best in the world with one employee for every 53,700 passengers. Compare that with Los Angeles, with one employee for every 40,000 passengers, Heathrow, with one employee for every 15,000 passengers and Frankfurt, with one person for every 7,000 passengers. Since 1992, we have more than doubled the infrastructure at YVR and increased passenger traffic by 50 per cent. Yet our workforce has increased by only 27 per cent over the same period.

Most importantly, we’ve achieved this level of efficiency without sacrificing the quality of our service.

We’re always looking for new and innovative ways to enhance customer service, so that the moment passengers walk through the doors, they have the best customer experience at every turn. And year in and year out, international passengers continue to rate YVR among the world’s top 10 airports for overall customer service.

We are extremely proud of these achievements, and will continue to set the standard for low-cost, highservice airports.

Your Airport Community Newspaper SEPTEMBER 2004 ISSUE • VOL. 11 • NO. 11 YVR SKYTALK, the official newspaper of the Vancouver International Airport, is published monthly by Westco Marketing Ltd. for the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher.

Publisher:

Patrick Stewart

RICHMOND OFFICE:

Associate Publisher:

Joan Stewart

Suite 306 - 5400 Airport Road South

Editorial Liaison:

Ralph Eastman

Richmond, BC V7B 1B4

Contributing Writers:

Arnold Klappe, Phil Melnychuk,

Tel: 604-736-6754 • Fax: 604-736-6750

Jim Jorgenson, Jody Holgate

Email: jstewart@westerndriver.com

Creative / Production:

James Martin

Photography:

Jim Jorgenson

Printed on Recycled Stock using vegetable based inks Please recycle this product.

www.yvr.ca/authority/news/skytalk.asp

ASSOCIATION OF AIRPORT PUBLICATIONS P.O. Agreement #1676261

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Harmony Airways Expands Service Increases Winter Flights To Hawaii And Las Vegas The charismatic Dr. David T.K. Ho, Harmony Airways chairman and CEO (right), was on hand to welcome deplaning passengers at Kahului Airport, Maui on the airline’s inaugural June 2004 flight to Maui.

he success of Vancouver-based Harmony Airways’ flights to Hawaii, launched on June 25, has resulted in an expanded winter schedule, offering more flights from YVR. Enhancements to the winter schedule include: • Three additional Vancouver - Honolulu flights; total six

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per week, effective Dec. 16, 2004 • Four additional Vancouver - Maui flights; total five per week, effective Dec. 17, 2004.

“We are pleased with the response of consumers to our new Maui and Honolulu service, and we’re looking forward to further growth on these routes. With 11 flights per week, we will be a major factor in the market between Canada and Hawaii,” said David Sylvester, president of Harmony Airways. “We want Canadians to think ‘Harmony’ when they plan warm weather getaways this fall and winter.”

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The new winter schedule will be available for booking by August 15, 2004.

In addition to the expanded Hawaiian service, the airline will add two additional Vancouver to Las Vegas flights for a total of four per week, effective Nov. 5, 2004, increasing to six per week Jan. 2005, and improved departure times on daily Vancouver – Los Angeles flights.

Harmony offers full meal service and free in-flight movies aboard its 197-passenger Boeing 757 aircraft.

The airline also offers vacation packages to Las Vegas, Anaheim, Honolulu and Maui through its tour operator, Companion Holidays.

Don’t miss “Here on the Flight Path” at Richmond Gateway Theatre.

Gateway Theatre

Celebrates 20th Anniversary With High-Flying Comedy ichmond’s Gateway Theatre is celebrating its 20th anniversary with a present for YVR—discount tickets for all of the airport’s employees.

There’s no better time to visit the Gateway Theatre than during its season-opening production of Canadian playwright Norm Foster’s hit comedy “Here on the Flight Path.”

The play is set in a city that could be Richmond: a recently divorced newspaper columnist spends most of his time on the balcony of his apartment watching the planes fly by.

When over a three-year period, three different women move in next door, the story of a regular guy with just one thing on his mind (and it’s not a “relationship”) gets funnier and funnier, complete with conversational pauses as planes fly by.

One call to the Gateway Box Office at 604-270-1812 (Monday to Friday Noon to 6:00 p.m. Saturday 2:00 p.m. to 6:00 p.m.) is all it takes to enjoy award-winning professional theatre productions. Ask for the YVR discount and save up to 15 per cent.

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Abbotsford Air Show 2004

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Grant McDaniel (former YVR Air Canada employee)

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On the ground and in the air, aviation enthusiasts of all ages enjoyed the annual Abbotsford Airshow.

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During summer months, it is brought to air shows around the U.S. and Canada.

Built in Czechoslovakia, the Aero L-39C Albatros was used as a light attack and weapons training aircraft for the Warsaw Pact countries. More than 3000 L-39s have been built to date. They have been exported to some 20 countries and most are still in active service.

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Powered by a 142 hp Gypsy Major 1C engine, this 1935 De Havilland DH-82C “Tiger Moth” was built in Canada and served as a basic trainer for the British Commonwealth Air Training Plan. It is owned by the Museum of Flight located at the Langley, B.C. airport.

This American Aurogyro Sparrow Hawk drew a lot of attention. One of these is owned by Snowbird Flight Centre of Vanderhoof, B.C.

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Low-flying P-51 Mustang and two Sea Fury aircraft pass over the ATC Tower at Abbotsford.

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Airport Job Training Check-In/Customer Service Agents At YVR FREE INFORMATION SESSION ➺ 14 Sep. 7:30 p.m. McNeill Sec. School, Richmond ➺ 13 Sep. 7 p.m. Burnaby Central High School information call: Burnaby Cont. Ed. At 604-664-8888 Richmond Cont. Ed. At 604-668-6123

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A high-flying comedy

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October 21 to November 6, 2004

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Safe-Travel Information In Consular Brochures any Canadians are unaware of the services that their Consular officials provide at the more than 270 points of service in 180 countries.

These include the publication of safetravel brochures, which provide useful information for Canadians who are working, studying or travelling abroad.

Stories in a new brochure, entitled “Canadian Consular Services: Providing Assistance to Canadians Abroad,” depict situations in which Canadians may benefit from these services. Topics range from legal

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TRAVEL TALK

issues and emergency medical arrangements, to help in finding missing persons and abducted children.

The bilingual, six-page colour brochure can be ordered free of charge or viewed at www.voyage.gc.ca.

In addition, the Consular Affairs Bureau has released a new edition of “Bon Voyage, But... Information for the Canadian Traveller,” which contains important safe-travel information and advice on how to prepare for a trip abroad and an up-to-date directory of consular points of service.

Planning Ahead Reduces Stress ost travellers aim to have everything well organized before they take off, but even the best-laid plans are subject to common inconveniences. A recent survey of Flight Centre travel consultants has found there are travel issues that occur time and time again: the dreaded lost passport, forgetting to apply for a visa or driving permit, and, most frustrating of all, lost luggage.

In the event of an emergency, Flight Centre consultants offer some sound advice to quell the onset of panic and steady frayed nerves.

Passports People always think they know where their passport is—that safe place in the top of the wardrobe where it has been stashed for years— but Flight Centre has a huge number of queries from people who discover their passports weren’t in that special place at all, and they need to replace them in a hurry.

Passport applications usually require at least 10 working days for processing, so any shorter time period will require urgent passport processing or a special callout if the timeframe is less than three working days.

Both of these scenarios will incur an extra cost.

If travel is due to bereavement or serious illness, both urgent and callout fees can be waived or reimbursed if a written explanation is provided by a doctor or law officer.

Visas Many inexperienced travellers are not aware that travel destinations such as China, Brazil and Australia, require visas. These can usually be applied for through a travel agent.

The consequences of not having

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applied for a visa prior to travelling include long waits, higher costs and potential refusal of entry by the country that requires one.

Driving overseas Driving overseas is usually as simple as getting an International Drivers Permit (IDP). In many countries throughout the world it is either recommended or compulsory for travellers to carry an IDP, and it may also be required for car rentals.

Lost luggage To limit the incidence of lost luggage, there are steps you can take to minimize the possibility of a mix up. Flight Centre consultants recommend having distinct markings on your luggage and a nonremovable name, address and phone number tag attached both inside and outside your bags.

If your luggage is lost you should notify the airline, tour operator or transport company right away—keeping in mind luggage is occasionally just in the wrong compartment. While airlines and tour operators usually take responsibility for luggage lost while in their possession, having travel insurance will limit any effect a possible loss may incur.

To minimize the cost of lost luggage, some airlines are proposing radio frequency identification (RFID) tags to keep electronic tabs of luggage at all times. However, even when this becomes a reality, Flight Centre still recommends travel insurance. Those who travel without it set themselves up for a whole new set of worries— not the best way to start that dream vacation.

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PROFILE

Terry Estell Named To New U.S. Port Director Post or each of the more than 40,000 passengers who depart from Vancouver International Airport (YVR) to the United States each week, U.S. Customs and Border Protection is a necessary stop on the journey. If Terry Estell has his way, time spent at that stop may soon be shortened. Estell is the newly named port director of Vancouver for the U.S. Department of Homeland Security. While he initially came to Vancouver as the officer in charge of the U.S. Customs Service staff, Estell’s responsibilities as port director are far broader.

When U.S. Customs and Border Protection was activated under U.S. Department of Homeland Security on March 1, 2003, it brought together three previously separate entities— U.S. Immigration and Naturalization Service (INS), U.S. Department of Agriculture (USDA) and U.S. Customs Service (USCS)—to form one governing body. With the amalgamation came the need for a centralized role to oversee responsibilities that were previously split between officers heading each of the previous organizations. The port director position reflects an integrated approach to border protection. Although headquartered at YVR, the role also encompasses passenger processing duties at Vancouver’s cruise ship terminal and train station.

As far as Estell is concerned, combining the three government agencies was only logical. “All of us had the same job; to protect the United States.

Integrating operations allows us to improve speed, streamline processes and use our resources more efficiently. It also gives us more flexibility in utilizing staff.”

This is particularly important at YVR, where the Vancouver-Alaska cruise ship industry and seasonal fluctuations require U.S. Customs and Border Protection (CBP) to process significantly more passengers at certain times of the year without additional employees. This is perhaps why improving passenger-processing times is one of Estell’s top priorities.

He was instrumental in the successful planning and implementation of YVR’s on-board check-in service for cruise ship passengers and new expedited processing facility, which was piloted successfully this summer.

Interesting Work History The new port director comes with a varied and interesting work history.

He left the U.S. Army in 1985, after an impressive service record that included chief warrant officer Rotary Wing Flight Instructor. In looking for something that could compete with the excitement and challenge of flying, Estell went to a government job

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fair hoping to join the USCS aviation program. When he found out he was past the maximum entry age for the aviation program, he joined the Service as an inspector. He began his career as a customs inspector at Los Angeles International Airport (LAX), and was soon promoted to senior inspector, then to supervisory customs inspector in 1992.

By 1995, he was promoted to chief inspector and began directing LAX satellite passenger processing facilities.

In 1999, he became chief inspector of the Anti-Smuggling Branch. He recalls an incident in July 2002, when his team recorded the largest ecstasy seizure in the history of the U.S. Customs Service. At more than two million tablets, it remains the largest single airport seizure of ecstasy in the world.

His career has seen him co-author handbooks, serve as both instructor and as a member of various taskforces and working groups, and receive numerous awards for outstanding service. He is a consummate professional and expects the same of the people who work for him.

Nexus Program Another major project Estell is currently hard at work on is the NEXUS Air program, a joint initiative of the Canada Border Services Agency, Citizenship and Immigration Canada and CBP that will use biometrics technology to facilitate efficient and secure entry into Canada and the United States for pre-approved, lowrisk air travellers.

“If there’s something we can do that can improve service and not negatively impact our mission, it’s something we should try. We can always go back to the old way if the new way doesn’t work as well as expected.”

Estell’s dedication to innovation is

shared by the airport community.

He says one of the most gratifying aspects of coming to YVR has been Terry Estell—newly the opportunity appointed port director of Vancouver for the to have positive U.S. Department of and effective Homeland Security. working relationships with so many different organizations.

“Here, we work closely with the airlines, the Airport Authority, the ground handlers, Canada Customs and other governmental agencies. We all have the same goal in mind—to improve service for our customers— and I’ve been continually impressed by each party’s commitment to finding logical solutions to our shared concerns.”

It’s this type of cooperation and mutual respect that makes YVR a community, one in which Estell and his wife Tish have taken active roles—she volunteers as a Green Coat and at the Richmond Heart and Stroke Foundation, while he enjoys taking part in YVR’s extracurricular activities, especially golf tournaments.

While their relatives and grown children remain in the United States, the couple is taking to life in Vancouver and Estell says he looks forward to remaining until the end of his tour in 2008.

If his record is any indication, he will have every success in his new position—and that’s good news for YVR and the more than 2.1 million passengers who pass through the airport each year on their way to the United States.

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ACRO Aerospace And Helipro Combine Operations ACROHELIPRO Global Services New Operating Name CRO Aerospace, located at the Vancouver International Airport (YVR), and Helipro, located at YVR and Langley Airport, have combined forces and will now perform business as one full-service division.

Formerly, the two companies operated as autonomous divisions within the Vector Aerospace Group, The combined operation of these helicopters repair, overhaul and maintenance companies will see the new company conduct business in Canada through ACROHELIPRO Global Services Inc., and in the U.S. through ACROHELIPRO Global Services USA Inc. Charles McIvor, former president of ACRO Aerospace has been named president of the integrated Canadian division.

“We believe this integration will assist our customers and OEMs [Original Equipment Manufacturers], who are continually looking for ways to reduce their direct operating costs and manage their cash flows,” said Charles McIvor, president ACRO HELIPRO Global Services Inc. “ACROHELIPRO will offer our customers and OEMs tip-to-tail service for helicopters.”

Mike Druet, former vice president sales and marketing of ACRO Aerospace has been promoted to executive vice president of the Canadian division and will continue to report directly to Charles McIvor.

Vector Aerospace Corporation is

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Photo: courtesy ACROHELIPRO

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an independent provider of aviation repairs and overhaul services.

Through facilities in Canada, the U.S. and the U.K., it provides services to commercial and military customers for various types of gas turbine

engines, components and helicopter airframes.

Its principal operations include ACROHELIPRO Global Services, Atlantic Turbines, Sigma Aerospace and Pathix.

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From Most Innovative To Biggest Selling In North America

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beverage outlet for the newly renovated A-Pier in the south end of the Domestic Terminal Building. Also located in the new A-Pier is an airport first — an Alliance Atlantis Screening Lounge that features the company’s latest movie trailers and clips of shows from across its broadcast channels.

In addition to these recent openings, YVR is home to other popular and well known branded concepts such as the Fairmont Vancouver Airport, Roots, Body Shop, a Tundra Boutique in the PGA Tour Shop, Hermès, Burberry, Starbucks, Tim Hortons, A & W, Harvey’s, Swiss Chalet, Rocky Mountain Chocolate Factory, Pharmasave, BC Liquor Store and 7Eleven. Merchandise and food at YVR’s branded shops and restaurants is priced the same as other Greater Vancouver locations.

YVR’s 7-Eleven, a smaller and more specialized concept store recently recognized by Airports Council International-North America (ACI-NA) as the Most Innovative Concession in an airport, has been so successful that 7-Eleven Corporation has embarked on an expansion program that targets other airports, hospitals and places where people gather

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YVR Has It All ancouver International Airport’s award-winning concession program has expanded its line-up of name brand merchants with the introduction of Subway, Palomino Bar

by Milestone’s, and Medallist Bar and Grill by White Spot.

“We’re thrilled to welcome these new merchants to the airport,” says Chris Gilliland, manager Retail Sales and Service Programs at Vancouver International Airport (YVR).

“Although our numerous independent vendors add a local flavour that is paramount in providing airport visitors with a distinctly West Coast feel and unique airport experience, passengers and the 26,000 Sea Island employees are also excited to see the recognizable brand names that they have come to know and trust outside of the airport.”

During its first two weeks of operation in June 2004, Subway at YVR was one of the three busiest Subway locations, out of 290 in British Columbia. Medallist Bar and Grill, which serves menu items from White Spot — one of B.C.’s oldest and most recognizable brands—has also been a big hit with passengers and employees since it opened in March.

Palomino Bar, featuring signature drinks and a selection of food items from the Milestone’s menu, opened June 26 and is the anchor food-and-

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As a volunteer at YVR, I know your work schedule and am willing to work around it.

If you have questions such as: • How much is my home worth?

• How long will it take to sell?

• Moving into or outside B.C.?

For answers, call or email me:

Grace Van Horne

Cell: (604) 783-7509 homes@gracevanhorne.com

109-5701 Granville Street Vancouver, BC V6M 4J7

Medallist Bar and Grill, located in Level 3 of the Domestic Terminal Building, features menu items from White Spot, one of B.C.’s oldest and most recognizable restaurants.

Crisis Management Business – Personal www.proalert.org Consultant: R. JAY LEES, BA, BSW, MSW

for work or travel. In its first three months of operation, the YVR location sold more Big Bite® combos than any other store in North America.

For more information, including a listing of YVR merchants, visit www.yvr.ca.

1-800-661-7799 (24/7)

(RSP YVR)

Tel/Fax: (604) 430-3554 (Employment Also Available)

Upgrade your skills: Train close to home or work.

Four Campuses to serve you: Richmond Vancouver Surrey New Westminster

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Word, Excel, PowerPoint, Access Computerized Accounting Hospitality Operations and Management Business Communications Entrepreneurship IT, Web Design, E-Commerce

Flexible Schedule Discount for Airport Employees

Call TODAY

604-248-1242

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Court Approves Air Canada Restructuring Plan I n a decision issued on August 23, Mr. Justice James Farley of the Ontario Superior Court approved Air Canada’s Plan of Arrangement pursuant to its restructuring under CCAA. The issuance by the Court of the Confirmation Order sanctioning the Plan of Arrangement follows the approval of the Plan by an overwhelming majority of Air Canada’s

creditors on August 17.

“Approval today by the Court of Air Canada’s restructuring plan is a major milestone in successfully rebuilding Air Canada to compete effectively and benefit all stakeholders,” said Robert Milton, president and CEO. “We look forward to the completion of our restructuring by the end of September and moving for-

CIBC Exercises Rights To Acquire Air Canada Voting Shares ast month, the Canadian Imperial Bank of Commerce (CIBC) announced that it has exercised its rights (“Rights”) to acquire up to 3,713,295 voting shares of ACE Aviation Holdings Inc. (“ACE”).

ACE will become the parent holding company of Air Canada upon completion of Air Canada’s plan of reorganization. CIBC obtained its Rights under the Plan on Aug. 23, 2004.

CIBC will hold its ACE voting shares solely for investment purposes and not for the purpose of influencing the control or direction of ACE. CIBC

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For information contact: Westco Products 306-5400 Airport Road South, Richmond, BC, Canada, V7B 1B4 Tel: (604) 736-6754 • Fax: (604) 736-6750 email: jstewart@westerndriver.com

VANCOUVER AIRPORT CHAPLAINCY

a Quiet Place... ...for quiet reflection, prayer, meditation ...to relax, listen to music, eat your lunch, read a book. a Safe Place... ...for personal, confidential conversation with someone who cares. ...to discuss personal or spiritual issues in a non-threatening environment.

Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or email: daggett@canada.com

ward with the implementation of our business plan to build a strong Air Canada.”

The Corporation plans to emerge from CCAA protection on Sept. 30, 2004.

EMPLOYMENT OPPORTUNITIES

Start in the right place.

Providing uniformed security officers since 1974.

Securiguard is the Largest Privately Owned Security Firm in BC.

does not intend to acquire ownership of, or control over, additional securities of ACE. CIBC expects to be issued its ACE voting shares on or shortly after the effective date of the Plan, which is expected to occur on Sept. 30, 2004.

CIBC is unable to determine at this time the percentage of outstanding voting shares of ACE that will be represented by the shares that will be issued to CIBC in connection with the exercise of its Rights, as the amount will depend on claims by other parties.

Securiguard is seeking applicants for security positions at the Access Control Points in the Vancouver Airport.

Applicants must have previously held a full YVR Restricted Area Pass. Security (BST) training will be provided to suitable applicants.

VISIT YVR’S WEBSITE AT WWW.YVR.CA

Apply with your résumé via e-mail recruiting@securiguard.com or by fax to 604-488-3523 No Phone Calls Please www.securiguard.com

EMPLOYMENT OPPORTUNITIES A very busy Avionics shop at YVR requires a senior service and install technician. This position requires extensive technical knowledge and experience with all types of aircraft, supervisory experience, customer relations’ experience, computer skills and sales experience. You MUST have had an ‘E’ licence for a minimum 3 years. You MUST have a demonstrated ability to plan and carry-out projects with no supervision.

We offer an excellent remuneration package to the right person.

Our phone:

604-303-1177

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CLASSIFIED 49,000 READERS EVERY MONTH • $17.50 per col inch • Tel: 604 736-6754 • Fax: 604 736-6750 • E-mail: pstewart@westerndriver.com

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For cleaner skin and healthier life… Hot Spring Day Spa

Vancouver, International Airport PART-TIME CAR JOCKEYS

We are open 24 hours a day and have openings for the following: 1) A M S H I F T S-between the hours of 05:00am to 02:30pm 2) P M S H I F T S-between the hours of 02:00pm to 24:00pm 3) MIDNIGHT-between the hours of 10:00pm to 07:00am The successful candidates will possess the following attributes: l CLEAN drivers abstract (supported by a current abstract obtained @ DMV @ no charge) l Strong English communication skills both verbal and written l Drive a manual transmission type vehicle l Maintaining established customer service levels l Basic knowledge of vehicle maintenance, including alarms & tire changes l Exceptional customer awareness skills l Safe & Responsible driver with experience driving various types of vehicles l Excellent attitude in the work place and Team player l CLASS 4 UNRESTRICTED LICENSE WOULD BE AN ASSET l MUST be able to work a minimum of 2 days (am or pm) Monday to Sun. The starting rate of pay will be at a probationary rate of $9.56/hr., increasing to $11.98 per hour.

Please drop by 6380 Miller Road, Richmond, to COMPLETE an application form along with a recent copy of your drivers abstract.

NO PHONE CALLS PLEASE

PARK’N FLY

Vancouver, International Airport FULL TIME LOT FOREMAN

We are the leaders in customer service and the Valet parking experts at Vancouver Aiport and are now recruiting for a full time LOT FOREMAN. Upon successful completion of probation, the job rate is $15.00/hr plus the usual fringe benefits. The successful candidate MUST bring the following work experience: l

Strong English communication skills both verbal and written leader of a minimum of 9 subordinates l Minimum of one year in a supervisory position l Dealing with customer issues l Ability to work with changing priorities to meet customer demands l Drive a manual transmission type vehicle l Maintaining established customer service levels l CLEAN drivers abstract (supported by a current abstract obtained @ DMV @ no charge) l Basic knowledge of vehicle maintenance, including alarms & tire changes l Computer knowledge including MS Word & Excel. l Team

The following additional experience would be an asset but are not immediately required:

Class 4 unrestricted license (must be obtained within 2 months from hire) l Knowledge of automatic car wash l Level One Industrial First Aid l Have driven larger type vehicles including 5 ton trucks & motor homes l Working within a Collective Agreement.

Please drop by 6380 Miller Road, Richmond, to COMPLETE an application form along with a recent copy of your drivers abstract.

RELAXING BODY MASSAGE SPECIAL Waxing from $5.00 and up 35 Minutes - $25.00 Deep pore cleaning facial - $29.95/60 mins.

45 Minutes - $35.00 Relaxing Facial - $29.00/60 mins.

60 Minutes - $50.00 (Gift Certificates Available) (you’ll enjoy it!) Non-sexual

Tel. 604.261.4878 Open 7 days a week: 10 AM – 8 PM 8554 Granville St. – 2 min from airport Between W. 69th & 70th Ave. Park in front or at the back

ACCOMMODATION FOR RENT

AFFORDABLE LUXURY AT ITS BEST and Minutes to Airport!!!

Oceanside Steveston! Century Royale Apts: 604-277-7368 Minutes to Ocean and Steveston Village! Beautiful 7 acres of Park-Like Setting!

Carlton Park Gardens: 604-277-7271 Huge and completely renovated studios, 1, 1+Den, 2 BDRM and Elegant oversized 3 BDRMS, both properties are minutes to Shopping, Bus, Parks, Ocean, Dining & Entertainment! Include gym, pool, sauna, recreation center and Free Satellite TV. Going Fast! Call Today!

EMPLOYMENT OPPORTUNITIES

Looking for a career where you’re always on the move?

Our Transit Operators love what they do. They love traveling the various routes of the Lower Mainland, seeing different sights and interacting with diverse people each day. A fully trained transit operator earns $24.63 an hour ($19.71 for the smaller community vehicles) plus excellent benefits.

But that’s not all that’s available to them. If they feel the need for a change and want to progress their careers in other spheres, they can move into a supervisory or instructor role, or become part of our corporate team.

There are no limits to where a career at Coast Mountain Bus Company can take them.

We currently have additional openings with full training for Transit Operators of both our regular buses and our smaller community vehicles which are particularly ideal for those women and men who prefer more compact vehicles.

We’re especially interested in customer-oriented individuals who have backgrounds dealing with people, tackling various situations and resolving conflict. If you are between the age of 19 and 65, are legally entitled to work in Canada and are able to work a variety of shifts, seven days per week, we’d love to put you in the driver’s seat!

If you’re interested in finding out more or how to apply, call our employment line at 604.953.3025 for a recorded message or visit www.coastmountainbus.com and download an application form. Alternatively, you can pick up a form at Coast Mountain Bus Company, 4th Floor, 13401 – 108th Avenue, Surrey, BC V3T 5T4 (or any of our other transit centres).

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NO PHONE CALLS PLEASE

Coast Mountain Bus Company Coast Mountain Bus Company is an operating subsidiary of An Equal Opportunity Employer M33223

w w w. c o a s t m o u n t a i n b u s . c o m

Open Daily 12 – 5 pm (except Friday) #33 – 5999 Andrews Road at No. 2 Road Richmond, B.C.