2005-04_skytalk by Skytalk Newspaper

READERS’ CHOICE AWARDS - WIN Valuable Prizes – See Page 7

F R E E YOUR AIRPORT AND SEA ISLAND COMMUNITY NEWSPAPER

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APRIL 2005

West Chevron Expansion Begins he expansion of YVR’s International Terminal is under way and a number of operational changes have been made to accommodate construction. Gates 69 and 55, which stand in the footprint of what will be the new wing, or West Chevron, of the International Terminal wing, have been closed permanently to make way for the expansion. To maintain gate capacity during construction, and to minimize inconvenience for passengers, two new gates, 67 and 66, have been created and will be used

T (Left to right) David Emerson, Minister of Industry; William Graham, Minister of National Defence; Jim Rogers, Kelowna Flightcraft. Photo: Michael Hintringer.

Kelowna Flightcraft Consortium Wins $1.77-Billion Contract consortium of Canadian companies led by Kelowna Flightcraft has won a $1.77-billion flight training and support contract with the Canadian Forces. The Allied Wings consortium includes Canadian Helicopters, Canadian Base Operators/Black and McDonald, Atlantis Systems International, and Coastal Pacific Aviation. Under the 22-year contract, the consortium will provide the Canadian Forces with long-term primary flight training and specialized helicopter and multi-engine fixed wing pilot training. The contract also requires the provision of all support activities, including aircraft and simulators, construction of new flight line, ground training and classroom facilities, and aviation and student support services at the Canadian Forces Manitoba facilities in Portage la Prairie. “The selection of this bid represents a substantial win for Kelowna Flightcraft and its Allied Wings partners in British Columbia and across the country,” said the Honourable David L. Emerson, Minister of Industry. “This ambitious and

SEE KELOWNA FLIGHTCRAFT, PAGE 2

starting on April 22 and 29, respectively. The International Terminal was designed with future expansion in mind. During peak periods last summer, the International Terminal was operating at capacity, and with passenger numbers expected to top 16.4 million this year, the Airport Authority decided in December to proceed with the West Chevron. Building upon YVR’s tradition of creating an airport with a distinctive West Coast feel, the new wing of the International SEE WEST CHEVRON, PAGE 2

Eyes Dotted At Cathay’s New Lounge

Philippe Lacamp (right), vice president, Canada, Cathay Pacific Airways, performs the ceremonial eye-dotting of a Chinese lion during the opening of the airline’s new premium quality first- and business-class lounge at YVR. Vancouver is the first city in North America to experience the airline’s award-winning redesign featuring panoramic runway and mountain views. At 500 square metres, and with an investment of more than $1 million, it is twice the size of the airline’s previous lounge.

Air North Ramps Up

n April 4, Whitehorse-based Air North inaugurated its new Vancouver ramp-handling department to service the airline’s flights to and from YVR. The eight-member

team will perform all above-andbelow wing service, such as passenger and baggage handling, ramp services and cargo handling. SEE AIR NORTH, PAGE 2

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Air North,

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Ground handling for Air North was previously contracted to Worldwide, but increased flight schedules, from seven to nine per

CONTINUED FROM PAGE 1

week, plus charter cargo work for DHL to the Seattle’s Boeing field five days per week, have made it feasible for the airline to maintain its own ramp-handling services. The airline operates Hawker Siddeley 748 and Beech 99 aircraft between Whitehorse and Dawson

City, Old Crow, Inuvik, Fairbanks and Juneau, Alaska. In addition, they provide non-stop Boeing 737-200 jet service to Whitehorse, Yukon from Vancouver. For more information, visit www.flyairnorth.com, or call 1-800661-0407.

Air Canada Technical Services Secures Maintenance Agreement With Delta Air Lines ir Canada Technical Services (ACTS), a limited partnership of ACE Aviation Holdings, the parent company of Air Canada, has secured an agreement with Delta Air Lines for the maintenance, repair and overhaul (MRO) of the airline’s fleet. Atlanta-based Delta currently operates 121 Boeing 757-200, 28 Boeing 767-300, and 59 Boeing 767-300ER aircraft. The exclusive agreement, one of the industry’s largest outsourcing contracts, covers a period of five years and represents potential revenue to ACTS of more than $300 million. Heavy maintenance work will be performed at ACTS’s Vancouver maintenance centre beginning next month, and will result in the creation of approximately 300 jobs. “The selection of ACTS to perform Delta’s heavy maintenance work on its Boeing fleet is a reflec-

A Air North’s ramp-handling team.

tion of Air Canada Technical Services’ worldwide reputation for safety and reliability, and underscores our cost competitiveness achieved through restructuring last year,” said Robert Milton, chairman of ACTS, and chairman, president and CEO of ACE Aviation Holdings. “We look forward to further developing the potential value that ACTS holds for all stakeholders, including customers such as Delta, one of the world’s leading and largest carriers.” Montreal-based ACTS is a fullservice MRO organization that provides airframe, engine and component maintenance and various ancillary services to a wide range of more than 100 global customers. The company operates maintenance centres across Canada with a combined workforce of 3,600 employees, and has major bases in Vancouver, Winnipeg, Toronto and Montreal.

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West Chevron, CONTINUED FROM PAGE 1 Terminal building will feature a large aquarium, situated at the centre of the building, showcasing regional sea life. The experience of the Pacific Ocean will be brought to passengers with a stream running through the centre of the terminal and a jellyfish tank in the rotunda area, greeting passengers arriving on Level 4. The first phase of the $420-million expansion will provide four widebody gates, two of which will be able to accommodate the new Airbus A380, and one narrow-body gate. Phase two, providing an additional four gates, is scheduled for completion in 2009. Over the next two years, expansion of related airport infrastructure is being undertaken to provide more capacity for international check-in, pre-board screening, Canada Customs, U.S. pre-clearance, and baggage systems.

Kelowna Flightcraft, CONTINUED FROM PAGE 1 innovative bid will draw upon the expertise of partners in several regions, and provides an excellent example of how increased competitiveness can be achieved through technology, partnerships and innovative thinking.” The Canadian Forces will continue to provide military instructors for helicopter and multi-engine fixed wing flying training, as well as quality assurance for the entire program. “The Contracted Flying Training and Support program will provide cutting-edge training technologies and new aircraft that will enable the Canadian Forces to continue to produce Air Force pilots that are among the best in the world,” said General Rick Hillier, chief of the Defence Staff. The program will become fully operational after a 14- to 24-month transition period.

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Air Canada Offers More Rewards For Booking Online The airline’s website tarting immediately, has a new booking eligible Air Canada engine that allows concustomers will earn sumers and travel more Aeroplan Miles agents to see the lowest when booking flights fares available over a online at the airline’s period of several days website, and again while before and after their travelling on the airline selected travel date. The and its Star Alliance new fare-search tool partner airlines. uses leading-edge techIn addition to nology to display up to enhanced Aeroplan beneseven days of fares at a fits, the carrier has announced changes to its Montie Brewer, president time with a single click of a mouse, compared fare structure that will and chief executive to older technologies make it easier for con- officer, Air Canada. that require more time sumers to choose the bundle of benefits right for them among the and effort to repeat the search process carrier’s five fare products for travel in for each travel date selected. Air Canada recently expanded its Canada and the United States. “Shoppers are used to buying online check-in service to include all options on cars, software upgrades of its flights departing Canada, in and the right hotel accommodation addition to its domestic flights. Air that meets their needs and budget,” Canada customers departing Canada said Montie Brewer, president and to any destination in the United States CEO. “Air Canada has done the same or overseas can now check in and by offering clear choices for air trav- print boarding passes from their home ellers, and now we’ve made it even or office by simply visiting aircanamore rewarding as well as simpler for da.com. Web check-in is available consumers to make informed choices. from 12 hours to one hour before After having simplified fares, elimi- domestic flights, and 12 hours to two nated old-style ticketing restrictions hours before U.S. and international and introduced exclusive one-way flights to give customers enough time options for maximum travel flexibili- to arrive at the airport. This service will be further ty, we’ve gone one step further by offering our customers even more expanded in the near future to include rewards for choosing to purchase international flights bound for their tickets online at aircanada.com.” Canada.

Visit 19 Cities In 21 Days With Cathay All Asia Pass athay Pacific has introduced a 2005 All Asia Pass that provides travellers the opportunity to discover up to 19 cities in Asia at one low fare. Priced from $1,999, plus taxes, the All Asia Pass includes Economy Class travel between Vancouver or Toronto and Hong Kong, plus 21 consecutive days of travel to any or all of 18 other Asian cities, including: Bali, Bangkok, Cebu, Jakarta, Kuala Lumpur, Manila, Osaka, Seoul, Singapore, Taipei and Tokyo. All Asia Pass travellers can upgrade to Business Class (on the transpacific flights) and select other cities in Asia and the South Pacific for an additional fee. The price drops to $1,799, plus taxes, for adults 55 and older, fulltime students aged 24 and under and children under 12. Cathay Pacific CyberTravellers can purchase the All Asia Pass for $1,499, plus taxes, and take along up

to three friends for the same price. To join the free CyberTraveller program, visit Cathay Pacific’s website at www.cathay.ca. Travel must originate from one of Cathay Pacific’s two Canadian gateways: Vancouver or Toronto. All Asia Pass departures must occur between February 15 and May 13, 2005, inclusive, or between August 17 and December 1, 2005, inclusive. A minimum stay of seven days is required and travel must be completed by December 9, 2005. Summer travel and extension options up to 90 days are available for an additional fee. All Asia Passes must be booked through a travel agent and not through the airline directly. For more information on the All Asia Pass, visit Cathay Pacific’s website at www.cathay.ca/AllAsiaPass, or use the airline’s toll-free fax-back service at 1-800-607-3388, requesting document 5101.

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PRESIDENT’S CORNER By LARRY BERG, President and Chief Executive Officer

B.C.’s Gateway To Business .C. is back in business with a vibrant and surging economy, and that’s good news for the airport, for the region and for all British Columbians. I’ve discussed before how 2004 was a pivotal year for the aviation industry; it was also a pivotal year for our provincial economy. British Columbia is enjoying the lowest unemployment rate in 24 years, more investment, increased exports, and record-breaking construction. In terms of overall economic growth, the B.C. economy outpaced Canada in 2003 and 2004 and, according to Credit Union Central’s latest forecast, will do so again in 2005, when the provincial economy is expected to grow by 3.1 per cent. One of the industries contributing to B.C.’s economic recovery is tourism. According to the Ministry of Small Business and Economic Development, tourism is among the most valuable and fastest growing sectors of our economy. Tourism industry growth has outpaced all other resource-based industries in the past decade, with tourism and recreation being the third largest earner of export income in the provincial economy. Our strategy to develop YVR as a premier global gateway has kept British Columbia at the crossroads of international travel, tourism and trade. It’s exciting to see B.C. realizing the benefits of a robust tourism industry, and the growth and activity of a healthy economy. B.C. is open for business, and well positioned for future growth.

Here at YVR, we’re also growing. We’ve begun construction on a $420-million expansion and upgrade to our International Terminal. This expansion is larger than the original International Terminal built in 1996. In fact, at more than 56,000 square metres, it will add more than three times the space of the existing Vancouver Trade and Convention Centre. When complete, we’ll have nine new loading bridges, two of which will be able to handle the world’s largest aircraft, the Airbus A380. The expansion will be built in two phases. Preliminary work on the first phase is already under way and it will open to the public by summer 2007. If traffic growth continues at its forecasted pace, we plan to complete the second phase of the expansion in 2009. Of course it’s not enough to just add more gates. To handle the increased passenger volumes, we’ll also need to add other facilities, such as more check-in counters and kiosks, pre-board screening facilities, and baggage system enhancements. In total, these projects will add 1,500 construction jobs to B.C.’s economy. As B.C.’s gateway to business and one of the region’s largest economic generators, the airport is both a reflection of and a contributor to our province’s success. Our growth today ensures B.C.’s connection to the world, extending the economic benefits to all British Columbians for years to come.

Your Airport Community Newspaper APRIL 2005 ISSUE • VOL. 12 • NO. 6 YVR SKYTALK, the official newspaper of the Vancouver International Airport, is owned and published monthly by Westco Marketing Ltd. for the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher. Publisher:

Patrick Stewart

RICHMOND OFFICE:

Associate Publisher:

Joan Stewart

Suite 306 - 5400 Airport Road South

YVR Editorial Liaisons:

Jody Holgate, Ralph Eastman

Richmond, BC V7B 1B4

Contributing Writers:

Henry Tenby, Phil Melnychuk,

Tel: 604-736-6754 • Fax: 604-736-6750

Peter Kutney, Artie Chumpol, Kate Forrester

Email: jstewart@westerndriver.com

Creative / Production:

James Martin

Photography:

Henry Tenby, Jim Jorgenson

Printed on Recycled Stock using vegetable based inks Please recycle this product.

www.yvr.ca/authority/news/skytalk.asp

ASSOCIATION OF AIRPORT PUBLICATIONS P.O. Agreement #1676261

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Bob Nason: Director of Operations, Fairmont Vancouver Airport s director of operations for the past four-and-a-half years at the Fairmont Vancouver Airport, Bob Nason has hosted travellers from around the globe. His responsibilities include: providing an orientation for new employees, participating on the Health and Safety Committee, managing guest service issues, and, perhaps most importantly, solving problems creatively and generating ideas. A native of Saint John, New Brunswick, Bob began his career at

the Fairmont Chateau Lake Louise one summer while attending Dalhousie University. His career has spanned a wide range of roles, including front office, food and beverage, human resources, accounting, and sales and marketing. In addition to the Fairmont, Bob has worked with Hilton Canada, CN Hotels, and Canadian Pacific Hotels and Resorts. When not working, Bob enjoys gardening, golfing and travelling. His favourite pastime is watching his son

play football for the University of Western Ontario Mustangs. Unique Hotel Located within the International Terminal Building, the Fairmont Vancouver Airport offers guests the opportunity to unwind at a luxury hotel while remaining within walking distance of their boarding gates. Guests at the Fairmont matter. Almost 80 per cent of changes at the hotel arise from guest observations or requests. “We are eternally grateful for the dialogue we have with guests who take a genuine interest in our hotel,” said Bob. “They are very complimentary, yet willing to help us improve our services.” As the only hotel within the second busiest airport on the West Coast of North America, Bob acknowledges that the Fairmont undoubtedly faces a unique set of challenges, ranging from flight delays to “the smooth integration of an air traveller to a hotel guest, and vice versa, in a way that provides the visitor with a sense of calm. Within the YVR complex we need to remove stress from travel and extend a warm memory that brings guests back to our city, province and country.”

Unrivalled Customer Service Currently, Bob is busy with the Fairmont President’s Club enrollment (a guest loyalty program that customizes each guest’s experience with services such as pillow preference, dining needs, and room location) and Fairmont Gold, the concierge floor, a designated floor with enhanced amenities. In 2001, the Fairmont and YVR worked together to develop a special storage area at the Level 3 concourse for excess luggage, skiis, snowboards, and a freezer to store trophy salmon. Bob cites this as one of his proudest achievements, as it is one of the tools that allows him to provide “a seamless experience” for guests.

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Notice of Annual Public Meeting The Board of Directors of Vancouver International Airport Authority announces that the Annual Public Meeting will be held to present the Airport Authority’s 2004 Annual Report and audited Financial Statements. The meeting is scheduled for: Thursday, May 12 3:30 p.m. International Terminal Building Departures Level, East Concourse Vancouver International Airport Richmond, BC The 2004 Annual Report will also be available April 29 through our Web site: www.yvr.ca Vancouver International Airport Authority is a community-based, not-for-profit organization that manages and operates Vancouver International Airport (YVR).

www.yvr.ca

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Perks of the Job It takes a committed team to help Fairmont Hotels & Resorts lead the way as “the new global benchmark for hospitality.” Bob enjoys “working within an unparalled corporate culture” with his talented and caring team of colleagues, “who are focused on delivering exceptional service with each guest moment.” As someone who believes in the enriching aspects of travel, Bob’s work has given him the opportunity to visit such global hot spots as New York; Los Angeles; Washington, DC; London; Kyoto; Osaka; and Hamilton, Bermuda. The Hospitality and Tourism Industry: Some Advice Tourism is among the most valuable and fastest growing sectors of B.C.’s economy. Bob hopes that “more young people will consider the profession as a legitimate career choice,” because the industry has “come a long way in the last 40 years.” For those looking to enter this dynamic field, Bob offers the following advice: “Maintain high energy, have the ability to shift gears, strive for creativity, demonstrate patience, and become an active listener.”

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Readers’ Choice Awards Weekly Winners Claim Their Prizes ast month, Skytalk and the Merchants of YVR, together with Zoom Airlines and Pepsi, launched a Readers’ Choice Awards campaign that will run until the end of May. This month’s Readers’ Choice special insert lists participating sponsors, all of whom are providing weekly draw prizes. One grand-prize winner will win a trip for two to Britain on Zoom Airlines, with a choice of London, Manchester or Glasgow. To enter the weekly draws and the grand prize trip for two, simply complete a ballot form by voting for your favourite YVR shop, service or restaurant. No purchase is necessary and you can deposit your contest forms at any Readers’ Choice display throughout the terminal buildings, or at either of the information counters. Prize winners for March: Angeline Follosto, who won a Roots fleece jacket compliments of HMS Host Northern Impressions; Juanito Balmes, who received an Envy Me Body Solutions gift basket; and C.

Fragrance gift basket compliments of Tax & Duty Free, and Pepsi 12-pack. (Left) Readers’ Choice winner Angeline Follosto, in her “prize fleece”, and Tannis Patch, manager HMS Host Northern Impressions. Thompson, who walked away with a fragrance gift basket compliments of Tax & Duty Free. Winners were also awarded a Pepsi 12-pack.

All weekly winners are also eligible for the grand prize draw for a trip to Britain, which will be awarded at the end of May.

Northern Hawk Approved For Transborder Charters tarting immediately, Vancouverbased Northern Hawk Aviation has been granted permission from Transport Canada to operate transborder charter flights. “We applied for U.S. approval in March 2004 because of requests from our business travellers, and received approval in early February 2005,” said Mark Kluge, president of Northern Hawk. “Our aircraft can fly to places such as Seattle, Portland and Spokane in less than an hour and a half, which gives groups of eight or

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less the option to complete their business and travel in a single day.” Northern Hawk Aviation is locally owned and operated. In addition to its new transborder flights, the airline offers scheduled passenger flights to B.C. communities such as Bella Bella, Nanaimo, Port Hardy, Tofino/Ucluelet, Trail and Vernon. For more information on Northern Hawk’s scheduled service, visit www. northernhawk.com.

YVR WELCOMES YOUR LETTERS TO THE EDITOR

All letters must include your name, address and phone number for confirmation. Please send to: The Editor: YVR SKYTALK Second Floor – 1965 West Broadway, Vancouver, BC V6S 1Z3 Tel: (604) 736-6754 • Fax: (604) 736-6750 E-MAIL: jstewart@westerndriver.com

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UpcomingEventsUpcomingEvents Public Open House – YVR: Flying 40 years into B.C.'s Future Wednesday, April 27 7:00 p.m. - 8:30 p.m. International Terminal Building Departures Level, East Concourse Vancouver International Airport Learn about the Airport Authority's long-term planning process and tell us what you want the airport to look like 40 years from today.

Vancouver’s Tourism Showcase 2005 Presented by Les Clefs d’Or British Columbia and Tourism Vancouver, in conjunction with Fairmont Hotel Vancouver Thursday, April 28 At Fairmont Hotel Vancouver, BC Ballroom 1:00 p.m. to 5:00 p.m. Admission is complimentary; Door prizes This is an opportunity for all colleagues working in the tourism industry to come together and receive information on the 2005 summer season Exhibitors will include adventure companies, galleries, spas, attractions, resorts and tour companies. For more information, email Tracy.Campbell@Fairmont.com

Equip. Educate. Empower. YVR NAOSH Week 2005

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Equip, educate and empower are the key words for North American Occupational Safety and Health (NAOSH) Week, May 1-7, 2005. NAOSH week provides organizations with an opportunity to focus on preventing injury and illness in the workplace. The Airport Authority Health & Safety Team, Emergency Planning and Airfield Operations have joined representatives from Air Canada, WestJet and ServisairGlobeGround to form an airport NAOSH group, committed to increasing employee awareness around safety issues on Sea Island. NAOSH Week at YVR promises to have something for everyone, with activities taking place at various venues around the airport. Mark your calendar and plan to attend one or all of the following events. Monday, May 2: Emergency Response Visit the Link area for information on emergency procedures, earthquake preparedness and more. Experts will be on hand to distribute information and answer your questions about preparing for “worst case” scenarios. Enter your name for a chance to win one of the daily or weekly prize draws. Tuesday, May 3: Airside Safety Air Canada and Servisair-GlobeGround are supporting this airside safety day to increase airside safety awareness. If you work airside, join the group for a hotdog lunch and safety information in the North Pod area. Topics will include baggage handling and general airside safety. Once again, attendees are invited to complete an entry form for daily and weekly draws. Wednesday, May 4: Terminal Safety Air Canada and WestJet are supporting this event on terminal safety. Look for the mobile display, which will move around the domestic and international terminals throughout the day. Issues such as Terminal Electric Vehicle Operators Permits (TEVOPS), ergonomics and wheelchair handling will be discussed and demonstrated. Try your hand at a “guess that bag weight” game and enter your name in the contest draws. Thursday, May 5: FOD Walk Set your alarm for an early start and join the annual FOD (Foreign Object Debris) Walk. Participants will meet at the Templeton building at 4:30 a.m., then split into groups to walk the airfield in search of potentially damaging debris. The walk concludes with a free breakfast and prize draws at Café Runway. Mark your calendar, as this popular event just keeps getting better. Friday, May 6: Wellness Day YVR NAOSH week wraps up with the Airport Authority’s Wellness Day, at the old Carousel 12 location across from the Transborder check-in. Join us for displays, demonstrations and a day of learning about

leading a healthy lifestyle. Unwind with a chair massage, pick up a bike/running route map of Sea Island, or take part in a mini fitness break. There’s lots more planned, so be sure to stop by this great event, which will be the last chance to enter your name in the daily and weekly prize draws – the winning entries will be drawn after the fair.

Canadian Business Aviation Association 44TH Annual Convention, Trade Show, & Static Display May 3-5, 2005, Westin Bayshore Resort & Marina Piedmont Hawthorne FBO Tuesday, May 3 Golf Tournament benefiting Hope Air at Morgan Creek Golf Course Ice Breaker Reception at the Vancouver Aquarium Wednesday, May 4 At the Westin Bayshore Resort & Marina Breakfast and Opening Remarks from Mark Warmington, Chairman, CBAA CBAA Today and Tomorrow: Rich Gage, President and CEO; Bill Boucher, Vice President, CBAA Transportation Safety Board Presentation: Réal Levasseur, Manager, Head Office Operations Tax Presentation: David Anderson, President, Aviation Fuel Tax Consulting Group Medical Presentation: Dr. Randy Knipping BSc, MD, CCFP, AME At Piedmont Hawthorne FBO, Hangar 5 Trade Show and Static Display Business Aviation Security Forum: Mark Duncan, Vice President and COO, CATSA; Jim Marriott, Director, Regulatory Affairs, Security Branch, Transport Canada (invited); Craig Richmond, Vice President Airport Operations, Vancouver International Airport Authority; Don Spruston, Director-General, International Business Aviation Council (IBAC) Maintenance Forum: David Dueck, President, Dueck Aviation Private Operator Certificate (POC) Program Forum: Representatives from: Transport Canada, CBAA Accredited Auditors, CBAA POC Management Team, CBAA Standards Committee Aviation Insurance: Marsh Canada Thursday, May 5 At Piedmont Hawthorne FBO, Hangar 5 Trade Show & Static Display NAV CANADA ANS Plan: Jeff Cochrane, Acting Manager, CNS Service Design Maintenance Forum (repeat session): David Dueck, President, Dueck Aviation Eclipse 500 Program Update: Presenter TBA Raytheon Aircraft Company Product Update: Presenter TBA Luncheon with Keynote Speaker: Bruce Kirkby, Extreme Adventurer, “An Adventurer’s Guide to Risk Management” Evening on Grouse Mountain

British Columbia Aviation Council Back to the Future – Bursary & Scholarship Auction Friday, May 6, 6:00 p.m. Vancouver International Airport, US Transborder Departures area under the Fairmont Hotel All proceeds to the Bursaries & Scholarships fund. Tickets: $30 per person or tables of 10 for $250 For more information, call (604) 278-9330; www.bcaviation.org.

WIN A TRIP Plus fabulous FOR TWO TO weekly draw BRITAIN! prizes. Contest Duration: March – May 2005 We’re celebrating 12 wonderful years of publishing all the news,events, celebrations and activities that happen every month in the airport community. Be a part of the celebration.Simply fill out the ballot form and drop it off at a participating sponsor for a chance to win fantastic weekly prizes and the Grand Prize Trip for two to Britain with your choice of London,Manchester or Glasgow. All you have to do is vote for your favourite YVR Merchant in all three categories – Shop,Service or Restaurant.No purchase is necessary, it’s a FREE DRAW.

Complete the ballot form below and drop it off at any of the participating sponsors. Check out the sponsors’ ads on the following pages. The earlier you enter the sooner you can start to win! Ballots combined for weekly Draw Prize and for Grand Prize Trip Draw.

THE YVR MERCHANTS: Restaurants • ABig& WApple Bagels • Burger King • Cinnabon • Da Vinci’s Marketplace • Elephant & Castle • Flying Wedge Pizza • Fortune Wok • Globe @ YVR • Green Bean Café • Hanami Asian Cuisine • Hanami Café • Hanami Express • Hanami Japanese • Restaurant / Swiss Chalet • Harvey’s Bar • Jetside Legends Bar • Medallist Bar&&Grill • Milestone’s Bar &Grill • Pacific Lodge CaféGrill • Pacific Market • Palõminõ Bar • Peaks Lounge • Pizza Hut • Second Cup • Shogun • Skyway Gourmet • Stanley’s Happy Landing • Lounge • Starbucks • Subway

Coast Juice • Sunshine Company Tim Hortons • Toast! Café • Voyages • Wok n’ Roll •

Shops Boutique • $15 • 7-Eleven Liquor Store • BC Sports Zone • BC Bentley • British Columbia & Beyond • Daily News • Discover Vancouver • Exploration • Gifts of the Raven • Great Canadian Book Co. • Hudson News • Kids Works • Mountain Style • National Geographic • News II You • Northern Impressions • Northern Reflections • PGA Tour Shop • Relay • Rocky Mountain Chocolate • Factory Flowers • Salamandra to Sky News • Sea Sporting Eyes •

Factory • Sweet Canadian • Tastefully The Body Shop • The Fish Market • Tie Rack • To GO! News • Tundra Apparel • Vancouver Airport Florist • Vancouver News Connection •

DUTY FREE Collections • Avenue • Burberry Connoisseur • Folli Follie • Hermés • Maple Creek General Store • Rare Earth • Roots • Spirit of the North • Swarovski • Tax & Duty Free •

RETAIL CARTS

• Aeropet Designs • Charmed Fragrances • Definition Designer Options • Envy Me Body Solutions • House of Charms • Tickers • Toyland •

Services Spa at YVR • Absolute Fabricare Cleaners • Airport Airport Hair Salon • Airport Luggage & Shoe • Repair Atlantis Screening • Alliance Lounge Aurora Shoe Shine • BC Lottery Ticket • Canada Post Centre • CDS Baggage Storage • Fairmont Vancouver • Airport Valet & Concierge • Gateway Tax Refund Service • GST Currency Services • ICE Pictures • InMotion MDS Metro Laboratory • Services • MetroNaps • Pharmasave Premium Lounges • Plaza Bank • Royal Super, Natural British • Columbia Visitor Info Centre Mobility • Telus Advance Travel • Uniglobe Vancouver • Centre Airport Dental Airport Medical • Vancouver Clinic

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THREE AIRPORT SPAS Airport Locations Open Daily 8am – 7pm

Relax & Revive

Fairmont Location Mon.-Sat. 9am – 9pm Sun. 10am – 6pm

@ US Departures – Gate E85 604-270-4772 @ Domestic Terminal – Pre-security 604-273-4772 @ Fairmont Vancouver Airport 604-248-2772

Appointments Not Necessary

Level 3, International Departures (post-security) 604-303-3058

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MOUNTAIN STYLE SHOP offers a fabulous selection of indoor and outdoor apparel, accessories and gifts. Cozy fleece jackets, cool t-shirts, and a wide range of Moose/Bear themed products.

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Fortune Wok is a Wonton and Noodle Bar that has an authentic selection of gourmet Chinese cuisine served buffet style, which includes all your favourites such as Sesame Chicken, Shanghai Noodles, BBQ Pork, etc.

Level 3, International Departures (pre-security) 604-303-3368

FOR YOUR BODY & FOOT-CARE NEEDS, VISIT US AT THE INTERNATIONAL DEPARTURE TERMINAL

Tel: (604) 868-6315 100% Canadian

Personal Care: creams, soaps, lotions, foams & gels Bath Care: creams, lotions and sprays Kitchen Care: hand wash, lotions, creams & sprays Children & Teens: creams, lotions and gels Candles & Gifts

We care about your smile!

Take a Co-worker out for lunch with our

2 for 1 Globe@YVR “5 Minute Lunch”

At the Vancouver Airport Dental Centre, we believe when it comes to your dental health, you deserve every comfort and advantage. That means offering a wide variety of state-of-the-art dental techniques.

(Chef’s selection changes daily)

■ Tooth Whitening/Bleaching Special: $100 for both upper & lower teeth with new patient examination. (Includes 2 trays & 6 syringes of bleach)

Advance Reservations Required. Please call 604-248-3281 Offer valid until May 31, 2005 Offer cannot be combined with any other promotional discount. A 16% gratuity applicable on groups of 12 or more.

ATTENTION: International and USA Visitors Get a Tax Refund Before Checking in for your flight 1 Pick up Red Tax Refund Envelope 2 Get receipts for goods stamped at Canada Customs 3 Instant Cash Refund at Currency Exchange – Level Three, U.S.A. Departures

We do all the Calculations for you! National Tax Refund Services

604-685-5293

■ Esthetic Veneers to Straighten, Whiten and Beautify teeth. ■ White Fillings; no metal, no mercury. ■ Stop bleeding gums and bad odours! YVR Domestic Terminal (604) 276-2121 Fax: (604) 276-2129 See our dental hygienist to prevent early tooth loss

Beautiful floral bouquets and gifts for all occasions are available at Vancouver Airport Florist. Custom orders are welcomed, and worldwide delivery is available. Mention this Ad and receive a 20% Discount on any cut flower purchase over $20.00.

Vancouver Airport Florist Level 3, Domestic Departures (pre-security) 604-303-3002

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MILESTONE’S RESTAURANT & BAR offers globally inspired

GUESS SUNGLASSES $ pr $ prs for only

food and innovative cocktails in a warm and stylish atmosphere in their fullservice restaurant.

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The menu features a variety of selections for breakfast, lunch, dinner, and “in-betweens”.

Level 3, Domestic Departures (pre-security) 604-303-3221

WHILE QUANTITIES LAST

Level 3 of the Domestic Terminal • 604-231-3731 ext. 2253

Discover a huge selection of tax & duty free savings on your favourite international cosmetics, fragrances, liquor, tobacco and confectionery, as well as fashion watches, sunglasses, accessories and souvenirs. MAC, Crème de la Mer, Givenchy, Burberry, Hermès, Folli Follie, Swarovski, Roots and more...

Visit the Palomino Bar & Grill and choose from their menu selection that offers all-day breakfast/brunch, soup and salads, lunch, light meals and innovative cocktails.

Level 3,Domestic Departures (post-security Pier “A”) 604-273-9001

Enjoy our full breakfast menu from 5-11am, or a Teen Burger along with our famous Onion Rings and Root Beer for lunch and dinner.

Wok n ’Roll Domestic Terminal Building – Level 3 Departures

Hudson News International & Transborder Newsstands Hudson News offers a wide variety of current magazines, pocket books and newspapers for one to read while travelling the globe from Vancouver International Airport. Hudson News also carries a large selection of travel accessories and regionally themed gifts. Our regional gifts range from Maple-flavoured food products, and West Coast salmon food items, to locally designed Native gifts and Canadian-themed items. Travel accessories include voltage converters, luggage locks and straps, along with film and batteries. And of course, Hudson News carries a large selection of chocolate bars, candies, chips, snacks and water. We at Hudson News want to make your flight a little bit more enjoyable by offering those extras or items one may have forgotten to pack!

Level 3, Domestic Departures (pre-security)

604-303-3343

Enjoy freshly prepared quick-serve Japanese and Chinese cuisine at Wok n’ Roll. Menu choices range from sushi and bento boxes to rice bowls, noodle soups and delicious Chinese dishes. With “Food on the Fly,” all menu items can be specially packaged to enjoy onboard your flight.

Large selection of magazines and books.

International Terminal Building, US Transborder Area, Level 3, Departures International Terminal Building, Level 3, Departures International Terminal Building, Level 1, Arrivals

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The Great Canadian Book Company is a full-service bookstore featuring a wide range of titles, from current fiction and bestsellers, to travel, local interest, Level 3, Domestic Departures (pre-security) reference books and kids books. Level 3, International Departures (pre-security) Greeting cards and calendars are also available. 604-303-3073 Forgot your map or reading glasses? They can be found here, too.

VANCOUVER’S AVIATION ENTHUSIAST AND PILOT SUPERSTORE

AVIATION WORLD is North America’s premier pilot and aviation enthusiast store, with more than 7,000 book titles, a huge selection of pilot supplies, collectibles, clothing, prints, kits and hobby supplies, and much more… Please visit us at 6080 Russ Baker Way, Unit 105 at the corner of Gilbert Rd.and Russ Baker Way (#2 Road in Richmond). phone:604-718-7400 / fax:604-718-7401 Internet:www.aviationworld.ca

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AIRPORT FABRICARE CLEANERS SAVE UP TO 15%! • Level 1, Domestic Arrivals (pre-security) 604-207-1621

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Take advantage of the Employee Rate by presenting your RAPs or Valid Company ID and SAVE up to 15%. Drycleaning And Laundry Monday to Saturday. Fast Alterations and Repairs done on premises. Free pick-up and delivery from your Office.

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Detector Dog Aids In Heroin Seizure ast month, Canada Border Services Agency (CBSA) officers at YVR seized close to one kilogram of heroin hidden inside framed pictures in a traveller’s luggage. While conducting an X-ray examination of luggage, CBSA Airside and Special Enforcement officers found inconsistencies in two picture frames visible in a traveller’s bag. CBSA brought in a detector dog trained to recognize drugs and firearms and the animal indicated the presence of narcotics. When officers dismantled the frames, they discovered carbon paper wrapped around plastic bags filled with what was later determined to be heroin. The drugs and the owner of the luggage were turned over to the

RCMP for investigation. “This seizure is an excellent example of the outstanding work done by our officers,” said Chris Argue, chief of Airside and Special Enforcement Operations for the CBSA. “Seizing illegal drugs at our borders ensures that those drugs are kept off our streets and out of our communities.” This is the fourth recent seizure of this nature at YVR. On November 15, 2004, officers found 11.5 kilograms of heroin in picture frames and falsesided suitcases. On December 11, 2004, CBSA officers seized a kilogram of heroin hidden inside picture frames, and on January 1, 2005, CBSA seized another kilogram of heroin hidden inside a cutting board and rolling pin set.

The Labrador retriever is the CBSA’s breed of choice in its Detector Dog Service. The service began with three dogs in 1978, and now includes 46 dog teams located at border points across Canada.

America West and Alaska Airlines Offer Nonstop Service To San Diego ancouver and San Diego are now linked by two daily nonstop flights with a choice of Alaska Airlines or America West Express. Prior to this, San Diego was the largest U.S. municipality without nonstop service to Canada. Last month, America West Airlines celebrated the start of its nonstop service when flight 6540 arrived at YVR. Vancouver joins the Mexican cities of Puerto Vallarta and Los Cabos as international destinations that are linked to San Diego by nonstop flights on America West. “America West already enjoys a network unparalleled by any other low-cost carrier,” said Dion Flannery, vice president, scheduling and route planning. “Our nonstop service between San Diego and Vancouver gives our many FlightFund members in Southern California a convenient way to reach another great international travel destination.” America West Express, operated

America West Bombardier CRJ 900. by Mesa Airlines, will provide the new service utilizing the 86-seat Canadair Regional Jet 900. The airline’s southbound flight departs Vancouver at 7:15 a.m. arriving in San Diego at 12:27 a.m. The northbound flight departs San Diego at 6:30 p.m. and arrives in Vancouver at 9:25 p.m. Earlier this year, Alaska Airlines began service between Vancouver and San Diego utilizing Boeing 737-400 aircraft. Alaska Airlines’ southbound

flight departs Vancouver at 7:10 a.m. arriving in San Diego at 10:06 a.m. The northbound flight departs San Diego at 10:46 a.m. arriving in Vancouver at 1:47 p.m. San Diego has one of the most diverse high-tech economies in the United States. Key economic sectors include life sciences, telecommunications technology, biotechnology, and computer and electronics manufacturing.

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BREAKFAST Blueberry Pancake with Sausage or Bacon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.00 LUNCH & DINNER 1. Turkey Breast Sandwich (w/Fries) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$4.95 2. B.C. Burger (Bacon, Chicken & Cheese w/Fries) . . . . . . . . . . . . . . . . . . . . . . . . . .$4.95 3. 18 pieces Maki Combo (Chicken,Tempura & Cucumber Roll) . . . . . . . . . . . . . .$4.95 4. Baby Lobster & Tempura with Rice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$4.95 Fast Service Line: (604) 761-2362 D-5455 Airport Rd South (at Million Air next to Helijet) Open 7 Days a Week & Holidays: Mon-Sat 6am-9pm Sun 9am-9pm *Call for details on in-flight catering and company party (sushi & sandwiches) trays

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Craig Air To Fly Scheduled Service To Tofino-Uclulet Area

ater this month, a new airline, Craig Air, will begin operating scheduled flights between Vancouver, Victoria and the TofinoUcluelet area. A division of Edmonton-based Northern Air Care, Craig Air will be based in Victoria. Established in 1988, Northern Air Care specializes in charters for the oil-and-gas sector, golfing charters to the Okanagan, private medevacs and, now, scheduled service to the TofinoUcluelet area. The airline will fly pressurized, turbo-prop Beech King Air 100 aircraft. “We chose the name ‘Craig’ to symbolize and signify our commitment to personal service,” said Brad Auger, Craig Air’s Tofino sales manager. “We’d like our guests to think of ‘Craig’ as an individual, a friend, and we’ll do our best to get to know everyone who flies with us by name.” The airline is committed to supporting healthcare in the communities

to which it will fly. “As a medevac flight operator, we understand the need to support all aspects of healthcare, and are dedicated to doing whatever we can to help our communities,” said Craig Schnell, president and CEO of Craig Air/Northern Air Care. “I encourage anyone involved in fundraising efforts for this sector to contact us for donations.” Staring April 22, 2005, Craig Air will fly four days a week between the Tofino-Ucluelet area from Vancouver and Victoria. The airline plans to increase flights to seven days a week on May 20. The price for a one-way ticket is $145 plus GST, and includes Nav Can, fuel surcharges and security fees. For more information on the airline’s flight schedule, visit www.craigair.com, or call 1-877-8863466.

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Low-Cost Flying 30 Years Ago

By Henry Tenby

friendly service, low prices, and a reputation for safety and good service that stretched back to the airline’s founding in the 1950s. PWA was not content to simply be a Western Canadian regional airline. In the 1980s, the airline expanded eastward, purchasing Boeing 767 air-

or those old enough to remember, 30-plus years ago, medium-haul regional flights were largely operated in B.C. and Western Canada by Pacific Western Airlines (PWA). The Calgary-based airline operated a fleet of Boeing 737s and Convair CV640s that provided Western Canadians with

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PWA Convair CV640 CF-PWS rests between flights at YVR in this 1974 photo. PWA’s Convairs were a common fixture at Vancouver from the late ‘60s until it was retired in 1978/79. In 1974, the $15 one-way fare to Victoria was the cheapest CV640 flight available from YVR. Contact our on-site technician,

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craft for its new long-haul domestic routes. Continuing its expansion, PWA purchased CP Airlines and its accumulated losses from Canadian Pacific in April 1987. This amalgamation was renamed Canadian Airlines International. Two years later, the Canadian Transportation Agency approved the sale of Wardair—one of Canada’s first lowcost airlines—to Canadian Airlines. Perusing a PWA System Timetable from April 28, 1974, brings back the “good old days,” when airlines printed their one-way fares right in their timetables. At that time, there were at most two or three fares for any given route, with passengers paying the applicable provincial sales tax on the ticketed price. There were no fuel surcharges, security taxes, trans-border taxes and other fees that today can

add up to more than the cost of the airline’s ticket price. In 1974, PWA offered numerous flights to a variety of smaller centres province wide, many of which enjoyed twice- or thrice-daily service. PWA’s Victoria service offered seven daily flights for a $15 return fare. PWA also flew four daily flights at $18 one way to Seattle, and across the Rockies to the Edmonton Industrial (downtown) Airport, later called the “Muni,” for $46 one way. Even with a conservative estimate of a rise in the Consumer Price Index of 300 per cent, fares today are significantly more expensive than they were 30 years ago, and many regions do not enjoy the same service. PWA retired its fleet of Convair 640s in 1978 and 1979; however, its 737s soldiered on for another quarter

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century, flying in the liveries of Canadian Pacific/Pacifique, Canadian Airlines International, Air Canada, Tango and, most recently, Zip Airlines. The closure of Zip by Air Canada last September marked the end of the line for the trusty Boeing 737-200 within the Air Canada/CP/PWA lineage, which began in 1968. Today, the last remaining PWA aircraft in Canada is a former Tango 737, which was delivered in 1979. The retired Boeing, donated by Air Canada to the Western Canadian Aviation Museum, currently sits in limbo at the Edmonton Industrial Airport. Air Canada requires the aircraft to be stripped of its Air Canada Tango colours and, currently, the museum does not have the financial resources to re-paint the aircraft to its former 1979 PWA livery.

Whether you are doing a flight plan, a maintenance plan, or a service plan, you know the importance of planning. So call an investment professional to review your mutual fund investment portfolio. We can show you how mutual funds can help you reach your goals for retirement planning, estate planning, and education planning. Call Peter Kutney today at 604-438-1603.

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A P R I L

Ten Ways To Pique The Interest Of CRA f you would like your tax return to be audited by Ottawa, pay attention. The Canada Revenue Agency (CRA) has some very specific tests that will almost certainly ensure an audit. Standing out from the crowd: If you were one of the 300,000-plus people audited last year, it was probably because you followed a pattern, or broke a pattern. For example, if you are a general contractor that declares 50 per cent less income than other contractors in your neighbourhood, you increase your chances of being audited. CRA is also skeptical of major year-to-year changes in taxpayers’ returns. If your reported expenses skyrocket, your return will be flagged for closer inspection. Not providing supporting documents and explanations: If your return is flagged by the CRA’s computer system, an auditor will take a more in-depth look to see if there is a logical reason for the change. In most instances, many people do not know an auditor has looked at their file. “You should expect to receive a request for verification if there is a sudden change in any deductions,” said Fran Davies, a certified general accountant. “Providing paperwork to explain legitimate changes can stop an audit before it happens.” Using rounded numbers: Always provide your expense claim figures to the last dollar. “Rounded numbers are a dead giveaway that you are guess-

ing,” said chartered accountant Darryl H. Hayashi. “You’re just asking to be audited.” Making ridiculous claims: CRA flagged a return showing deductions for haircuts, only to find that the taxpayer was bald. CRA may also check returns where expenses are deducted for a business conference in a tropical spot, when there is a similar one being held in a closer, colder, location. While any legitimate conference is deductible, actual expenses may only be deducted for the duration of the conference. If you stay two weeks in Palm Springs and the conference is five days, the other nine days are not deductible. “The airfare is fully deductible, though,” said Davies. Hiring a tax-preparer who ignores the rules: Sandy Kerr (not her real name) worked in outside sales for a courier company. CRA audited her return and asked for previous years’ mileage records. It turned out that her bookkeeper had been a bit too “liberal” with the rules, and Kerr ended up having to pay a few thousand dollars. It should also be noted that if CRA investigations continually lead to the same accountant, they might decide to audit all of the accountant’s clients. Bragging about non-payment: Last year, the CRA received about 25,000 informant leads. Honest taxpayers do not appreciate hearing about other people who pay less than their fair share. The CRA does not tell tax-

Canadian Affair Opens First Canadian Office anadian Affair, the U.K.’s leading tour operator to Canada, has opened its first Canadian office in Vancouver. The company celebrates 10 years in business this year, and has grown from 10,000 passengers in 1995 to more than 200,000. This is Canadian Affair’s third office, including its London Head Office and Glasgow sales centre. The Vancouver office, situated in the heart of downtown, employs 10 staff, representing a 20 per cent increase in staffing worldwide. Despite global tourism challenges, especially in the past five years, Canadian Affair has added new routes, increased frequency and lowered prices. Flight prices are now lower than they were in the company’s first year of operation, with flights to the U.K. starting from as little as $149 one way, excluding tax. In the past, Canadian Affair flights in Canada were booked through a local Sunquest travel agent. The new Vancouver office offers passengers the option to book directly with Canadian Affair, or through a local travel agent. “We are excited about our Vancouver office, and the increased service and sales this will offer both our U.K. and Canadian customers,” said Kathryn Munro, communication

and marketing director Canadian Affair. “Vancouver is an incredible city and an important market for us, both in summer and winter, which is why we’ve chosen it as our Canadian base.” Canadian Affair operates Airbus A330 flights from Vancouver to Glasgow, Manchester and London Gatwick on Thomas Cook Airlines and My Travel Airways. For more information, visit w w w. c a n a d i a n a ff a i r. c o m , o r www.canadianaffair.ca.

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MONEY MATTERS

payers who snitched on them and, unlike the U.S., the Canadian government does not pay informants. Completing your return without an accountant: Accountants agree that there is a higher chance of an audit if you are self-employed and complete your own tax return. There is so much latitude for self-employed individuals to understate income and exaggerate expenses that CRA pays more attention to them. Having an accountant complete your return will reduce the risk of being audited. Cheating: CRA’s figures indicate that more than 90 per cent of taxpayers are honest and follow the rules. If you are in the 10 per cent minority, consider the voluntary disclosure program. Stepping forward voluntarily means paying the taxes owed plus interest, but not penalties. Last year, 5,000 people had a change of heart, which totalled $277 million. Once an auditor

By Peter Kutney

has arrived at your office, however, it is too late to take advantage of the voluntary disclosure program. Believing money from illegal sources is non-taxable: CRA insists on taxes being paid on income, regardless of its source. If the RCMP prosecutes an individual for crimes that involve money from illegal activities, the CRA requires taxes be paid on the income. The two government departments do co-operate on these matters, and many criminals have been convicted of tax evasion when prosecutors were unable to make criminal charges stick. If you want to be audited, getting the CRA’s attention is easy—just follow these 10 easy steps. Peter Kutney is a financial planner with Equinox Financial Group in Vancouver. He can be reached at 604438-1603 or pkutney@telus.net.

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Start in the right place. Providing uniformed security officers since 1974. Securiguard is the Largest Privately Owned Security Firm in BC. Securiguard is seeking applicants for security positions at the Access Control Points in the Vancouver Airport. Applicants must have previously held a full YVR Restricted Area Pass. Security (BST) training will be provided to suitable applicants.

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A P R I L

Print Services Come To YVR new service has come to the south side of YVR. Aviation print specialists Westholme Graphics, has opened a print and copy centre in Piedmont Hawthorne’s facility on Agar Drive. Expansion in the small business aviation and regional airline industry has resulted in increased demand for costeffective and specialized print, with many operators needing aviation-specific products such as passenger safety cards, aircraft journey logs and other Transport Canada-regulated documents. “We were drawn to the aviation community out of demand from the many airlines that require fast and easy print solutions to run their operations,” said Mike McHolm, president Westholme Graphics. “We’ve tried to make the whole government-regulated process easier for our clients, while at the same time producing products that companies can afford.” Safety cards are a prime example: Westholme has produced dozens of makes and models for airlines all over the world. In addition to safety cards,

We s t h o l m e Graphics also offers colour copies, photocopies, short-run digital printing and graphic design services. “ We ’ v e recognized the growing need for print services at the airport,” said McHolm. “We try to work with local businesses by providing an extra level of specialized service and expertise that won’t be found at a typical copy centre. Whether we’re producing photocopies of an operations manual, brochures, flight schedules or comprehensive graphic design services for a marketing campaign, our goal is to cater to the needs of the aviation community.

“We’ve also provided a complete business centre with high-speed Internet access for businesses using Piedmont Hawthorne’s conference centre and boardroom.” Westholme Graphics is a member of the Aerospace Industry Association of B.C., the British Columbia Aviation Council, and the Pacific Aircraft Maintenance Engineers Association.

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