2005-09_skytalk

F R E E YOUR AIRPORT AND SEA ISLAND COMMUNITY NEWSPAPER

‘Lost’ Items Used To Raise Funds

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SEPTEMBER 2005

Air Canada Provides Rescue Flights For New Orleans Evacuees n response to a request from the U.S. Department of Homeland Security, Air Canada is participating with U.S. member airlines of the Air Transport Association in a voluntary airline industry initiative to support rescue and relief operations in the southern U.S. region ravaged

by Hurricane Katrina.

As part of the disaster relief

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Airport Chapel Opens Thrift Store

effort, organized by the Department of Homeland Security, Air Canada will operate shuttle flights on a continuous basis for several days this month to assist in the evacuation of approximately 25,000 residents from New Orleans to the safety of Lackland Air Force Base in San Antonio, Texas.

SEE RESCUE FLIGHTS, PAGE 3

YVR Donates Custom-Made Micro-Bus To GF Strong Rehab Centre ancouver’s GF Strong Rehab Centre has a new, specially designed micro-bus, courtesy of Vancouver International Airport Authority.

GF Strong is British Columbia’s largest teaching, research and referral centre for leading rehabilitation care, helping patients who have experienced a sudden debilitating physical disability due to brain injury, spinal cord injury, arthritis, stroke, amputations, or other neuromuscular disabilities.

“This is a very real illustration of how donations from organizations and individuals can make an immediate impact on patient care,” said Ron Dumouchelle, president and CEO, VGH & UBC Hospital Foundation. ”Our foundation is grateful to Vancouver International Airport Authority for their contribution to enable transportation and a better quality of life for clients of GF Strong. Major donations like this are vital to provide the bridge between the essential health-care governments can provide and the most advanced care possible.”

The Airport Authority supports a number of community and charitable causes. As part of the Airport

V Chaplain Layne Daggett in the new VAC Thrift Store. or 22 years, the Vancouver Airport Chaplaincy (VAC) has reached out to thousands of stranded passengers, refugees, teenage runaways and distraught travellers. In addition to ministering to travellers, VAC has performed weddings, memorial services and “Fear of Flying” counselling for airport staff.

Starting this month, VAC will begin an additional ministry: the operation of a Thrift Store in the Airside Centre building near the airport’s South Terminal. The major source of items sold in the store will be acquired from YVR’s Lost and Found department.

Where possible, every effort is made by the airport’s Lost and Found staff to contact the owners of items held there. In addition, all articles are held in storage for

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SEE THRIFT STORE, PAGE 2

Authority’s goal to make travel more accessible, the $100,000 micro-bus is being used to help with patients’ mobility and re-integration into the community. Recreation therapy staff will use the micro-bus with individuals and small groups to help patients overcome the anxiety often associated with a new disability. With its custom interior and hydraulic lift, the vehicle can accommodate up to five large wheelchairs at a time.

“We have always recognized the importance of creating accessible terminals for the people we serve, SEE MICRO-BUS, PAGE 2

Larry Berg (far right) president and CEO, Vancouver International Airport Authority, with GF Strong staff and clients at the micro-bus presentation ceremony.

YVR Recognized With North American Marketing Campaign Award ast month, Vancouver International Airport Authority’s new “YES, WE HAVE EYVRTHING” concession marketing campaign was awarded second place in North America for marketing campaigns in the Airports Council International-North America (ACI-NA) 2005

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Excellence in Marketing and Communications Contest. Denver International Airport received the Overall Award for Excellence.

The ACI-NA Excellence in Marketing and Communications Contest recognizes creativity in illusSEE AWARD, PAGE 2

Cell Phone Rentals Call * YVR is the international aeronautical designation for Vancouver International Airport.

604-671-4655

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Award,

Kids’ toys, clothing, jewellery and high-tech Palm Pilots—some items still in their original packaging—are just some of the ‘lost’ items available for sale.

Thrift Store,

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up to two months in the event that their rightful owners will claim them.

Any unclaimed articles will be released to VAC for sale.

“We hope our airport friends will find some unusual bargains at our store,” said Chaplain Layne Daggett.

“The proceeds will enable us to raise some much-needed funds to continue our work of helping people, and we appreciate the support given by the

Airport Authority in releasing Lost and Found items to make operation of the Thrift Store possible.”

The store, located at Airside Centre Unit 314, 5400 Airport Road South in Richmond, will be open on Friday afternoons from noon until 5 p.m. For additional information, please call the Chapel at (604) 3033010, or check the website at www.yvrchaplain.com.

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trating an airport’s message, effectiveness in connecting with audiences, and the overall scope of an airport’s effort in marketing and public relations. The award’s goal is to spotlight the commitment and dedication of the winning airport’s accomplishments in marketing and communications.

One of 54 airports and airport authorities that submitted contest entries, the Airport Authority’s mandate for the campaign was to promote YVR’s concession program to airport users. This was accomplished through a variety of targeted media, including advertisements in tourist publications, concession brochures, terminal signage, radio commercials and transit advertising. The airport’s signature line for the campaign, “YES WE HAVE EYVRTHING,” incorporated a play on the acronym “YVR,” the designator for Vancouver International Airport.

The goals were to increase awareness of YVR’s Concession Program, to promote the variety and uniqueness of

concessions offered, to encourage travellers to arrive early, and to increase concession sales—all executed in a style that differentiated YVR from local malls and other airports.

The marketing campaign was created and produced by Hangar 18 Creative Group, a local design firm, in consultation with Vancouver International Airport Authority. A media buying firm, Genuine Media,

Micro-Bus,

coordinated the media buy.

Since the start of the campaign, all three YVR concession categories— food and beverage, retail and services—have reported year-to-date sales increases per enplaned passenger.

The Airport Authority’s 2005 Customer Satisfaction survey also indicates an increase in advertising awareness for International and U.S. travellers.

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and we are proud that our efforts in this area are recognized around the world,” said Larry Berg, president and CEO, Vancouver International Airport Authority, at a presentation ceremony in July. “So we are delighted that we are able to assist GF Strong in providing outstanding care for their clients.”

YVR’s terminals are outfitted

with a range of amenities including visual paging, visual fire alarms, more TTY (Telecommunications Device for the Deaf) pay telephones than in any other airport terminal, tactile maps of the terminal area, Braille lettering in elevators and washrooms, and high-contrast pathways in high-traffic areas.

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Rescue Flights,

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Since Air Canada received the request for assistance from the Air Transport Association, of which it is a member, the airline’s employees have worked around the clock to prepare and dispatch its donated Airbus A321 aircraft and voluntary crew for the shuttle service.

The A321 is the largest narrowbody aircraft in the airline’s fleet, capable of carrying up to 166 passengers and 5,600 kg of cargo.

“On behalf of the more than 30,000 employees of Air Canada and the entire ACE group of companies, I want to express our sadness and extend our condolences to

those affected by this terrible catastrophe,” said Robert Milton, chairman, president and CEO of ACE Aviation Holdings. “Air Canada is proud to represent Canada in this relief effort and contribute to help those in greatest need, as quickly as possible.”

In addition, Air Canada has announced a partnership with the Canadian Red Cross to help raise funds to assist people affected by Hurricane Katrina. The airline’s flight attendants have begun distribution and collection of Red Cross donation envelopes on flights across its North American network in Canada and the U.S.

The Sikorsky H-3 is a twin engine, all-weather helicopter that is used by the United States Navy and forces in many countries around the world. In addition to logistical support and a search-and-rescue capability, the H-3 is used to detect, classify, track and destroy enemy submarines.

U.S. Navy Support Contract Awarded To ACROHelipro CROHelipro Global Services Inc., a subsidiary of Vector Aerospace Corporation, has been awarded a contract to perform repair and overhaul services for U.S. Navy H-3 helicopter main gearboxes. The contract is a US$7.7-million firm fixed-price, indefinite-delivery/indefinite-quantity contract with a total estimated value of more than US$24.8-million if options are exercised.

ACROHelipro has held U.S. Navy contracts for other H-3 helicopter dynamic components since 2000. In 2004, the company was also awarded the contract to repair and overhaul H3 helicopter main rotor heads.

“We are absolutely delighted with this award,” said president and CEO Peter Tierney. “This contract is a significant addition to our extensive

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programs that support Sikorsky H3/Sea King/S-61 helicopter dynamic components, engines and structures for military and commercial customers worldwide. Our brand new, state-of-the-art transmission test stand will be used as the test facility for this program. We are looking forward to performing this work for the U.S. Navy.”

ACROHelipro Global Services Inc. is a world leader in providing full-service support, including maintenance, logistics and engineering services, for a wide variety of helicopter types. The hub of the company’s operations is its 14,678-squaremetre state-of-the-art helicopter maintenance repair and operation facility at Vancouver International Airport.

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PRESIDENT’S CORNER

By LARRY BERG, President and Chief Executive Officer

Gateway Strategy Gaining Altitude August is typically the busiest month for us here at YVR, and this August was no exception. Around 80,000 people passed through the airport on our busiest day, including cruise ship passengers and summer vacationers enjoying YVR’s ever-expanding list of destinations.

Our airport’s reputation as North America’s premier international hub for the Pacific Rim is growing quickly. We are pleased to welcome leading Australian carrier Qantas back to YVR. Beginning next June, the airline will offer thrice weekly flights to Sydney, Australia via San Francisco, in time for the summer travel and winter ski seasons. The flights are the first step to establishing year-round service to Canada, and providing Qantas passengers with unparalleled access to North America.

This month I’ll be spending two weeks in China working with government, airports and airlines to promote YVR and lay the groundwork for increased direct service to a number of Asian destinations. Harmony Airways has indicated it would like to begin service out of YVR to the southern China city of Guangzhou. The airline plans to augment its fleet with at least one 171passenger plane capable of flying to China seven times a week. Air Canada, too, announced plans to begin Vancouver to Guangzhou service in the summer of 2007.

We’re also working to provide a direct link between Vancouver and Delhi, a flight that would take approximately 15 hours.

Of course, we haven’t forgotten about our important links to the United States. Our aviation marketing department works hard to continuously make more services available across North America. Destinations added in the past month include the continuation of daily year-round service to Atlanta and Salt Lake City on Delta Airlines, flights to Las Vegas on America West increased to 10 times per week and, beginning December 17, daily service to San Diego on Air Canada.

We continue developing and promoting YVR because it’s clear that demand for air travel is not slowing down. We expect a record 16.4-million passengers this year, eight million of them international, a 4.6 per cent increase from last year. The travel industry is recognizing the benefits for B.C. of the burgeoning tourism market, especially from China, and is preparing to accommodate the growth. The Canadian Tourism Commission is moving to Vancouver and recently opened an office in Beijing.

Given the potential for our region, YVR will continue building a premier global gateway connecting the Asia Pacific, North America, Latin America and Europe. With air travel on the rise and connections to China continuing to open, our strategy is gaining altitude. Our geographic location on the great circle routes and our consistent ranking as one of the top 10 airports in the world have made us a natural choice for visitors to Canada, now from more destinations than ever before.

Your Airport Community Newspaper SEPTEMBER 2005 ISSUE • VOL. 12 • NO. 11 YVR SKYTALK, the official newspaper of the Vancouver International Airport, is owned and published monthly by Westco Marketing Ltd. for the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher.

Publisher:

Patrick Stewart

RICHMOND OFFICE:

Associate Publisher:

Joan Stewart

Suite 306 - 5400 Airport Road South

YVR Editorial Liaisons:

Jody Holgate, Ralph Eastman

Richmond, BC V7B 1B4

Contributing Writers:

Henry Tenby, Peter Kutney, Artie Chumpol,

Tel: 604-736-6754 • Fax: 604-736-6750

Kate Forrester

Email: jstewart@westerndriver.com

Creative / Production:

James Martin

Photography:

Henry Tenby, Jim Jorgenson

Printed on Recycled Stock using vegetable based inks Please recycle this product.

www.yvr.ca/authority/news/skytalk.asp

ASSOCIATION OF AIRPORT PUBLICATIONS P.O. Agreement #1676261

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Increasing Use Of Technology By Airlines Gives More Power To Passengers E arlier this month, SITA released the results of its seventh annual Airline IT Trends Survey. SITA is a leading provider of global Information Technology and Telecommunications (IT&T) solutions to the air transport and related industries, with headquarters in Geneva, Switzerland.

SITA’s yearly survey included responses from senior IT personnel representing the world’s top 200 airlines, together with key players in cargo, charter and regional markets.

The results paint a picture of an airline industry using technology to deliver a more convenient and enjoyable experience for passengers.

Adoption of customer self-service business models by airlines is putting air travellers in control as never before, from the booking stage right through to the in-flight services. The increasing ubiquity of the Internet and mobile phones is facilitating much of this change.

Survey findings include: • More than 70 per cent of the world’s

airlines now sell tickets through the Internet; • E-tickets now make up 30 per cent of all tickets issued by airlines, up from 19 per cent in 2004; • Sixty per cent of airlines will be using bar-coded boarding passes by the end of 2007, giving travellers the convenience of printing passes out at home or in the office.

This in turn lays the foundation for the increase in self-service kiosks and remote check-in, which are designed to dramatically speed up the passenger experience at airports. Currently most dedicated kiosks are for use by a single airline, but the survey shows that by the end of 2007, common-use kiosks, which allow travellers to check in for multiple airlines from one kiosk, will be the popular choice for deployment by airlines. YVR was a pioneer in this area, introducing common-use self-service kiosks in 2002.

“Most people want to be in charge, so prefer using self-service options

when available,” said Paul Coby, chairman, SITA Group. “Kiosks, for example, are still largely in the domain of large carriers, but as our survey illustrates, within the next couple of years, nearly 60 per cent of airlines globally will have deployed them.”

The survey also highlights other significant innovations for passengers that airlines are pursuing. In particular, boarding passes will move from using an old-fashioned magnetic strip to a bar code. This will allow travellers the convenience of printing boarding passes before they arrive at the airport.

Mobile devices, such as personal digital assistants (PDAs) and phones, will also be able to receive the boarding passes electronically, negating the need for a paper copy.

Apart from having an easier journey to the plane, travellers will also increasingly find they can keep in contact with the ground during the flight. The survey suggests airlines

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are starting to acknowledge research that indicates the public want to be as connected at 9,000 metres as they are on the ground. Significantly, around 44 per cent of airlines expect to be offering at least one of the connection options (short message service, Internet access, email, mobile phone) by the end of 2007.

“For a good majority of airlines

and passengers, technology is changing the face of air travel, and is doing so at an exciting pace,” said Peter Buecking, president, SITA Group.

“The airline industry is focused on making it easier and more hassle free to fly by giving passengers choices in the way they plan, book and check in for their flights, as well as how they spend their time on the plane.”

Aerospace Industry Profits Projected To Rise By 77 Per Cent T hree consecutive years of double-digit growth in manufacturing shipments, combined with on-going efforts to control cost increases, are expected to translate into a 77 per cent increase in profits for Canada’s aerospace industry in 2005, according to the Conference Board of Canada’s recently released report titled Industrial Outlook: Canada’s Aircraft and Aircraft Parts Industry.

The report forecasts that aerospace industry profit levels will jump from $766-million in 2004 to $1.4-billion in 2005. A rise in production at key companies such as Bombardier, General Electric and Pratt & Whitney will lead to higher profit levels this year and next.

Over the medium term, both profit margins and levels are also forecast to increase.

“The Canadian industry depends on the health of the world’s major airlines, and there is reason for cautious optimism in the global aviation industry,” said Louis Thériault, associate director, Industrial Outlook. “Despite ongoing turmoil at some U.S. carriers and the high price of oil, restructuring in the air transport industry and

strong global economic growth should mean an improved outlook for airlines.”

The report details that despite difficulties facing some of its customers, Montreal’s Bombardier has received new orders since the beginning of 2005, and its outlook is brighter for 2006 and over the medium term. Solid corporate profits are expected to increase demand for Bombardier’s business aircraft, a successful market segment for the company. Bombardier could also gain a strong presence in a potentially lucrative market with its planned new CSeries of larger 110to 130-seat regional jets scheduled to enter service around 2010.

Not a government department or agency, the Conference Board of Canada is a not-for-profit Canadian organization that is funded exclusively through fees it charges for services to the private and public sectors. Its Industrial Outlook: Canada’s Aircraft and Aircraft Parts Industry is a twice-yearly economic report that provides a medium-term forecast of production, employment, revenues, costs and profits for the Canadian aerospace industry.

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MONEY MATTERS

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By Peter Kutney

What’s Your Retirement Savings Personality? re you confident in your ability to save for a long and fulfilling retirement? Your answer can tell a lot about your ability to achieve your retirement goals.

A recent study, issued jointly by the American Savings Education Council and Washington’s Employee Benefit Research Institute, asked a variety of behavioural questions to a number of people close to retirement.

Based roughly on their emotional responses to the process of saving for retirement, the study found that the soon-to-be retired could be categorized into five broad groups:

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Planners Planners spend considerable time thinking about retirement and have a plan to save and invest what they need to achieve their retirement goals.

They are comfortable with most elements of financial planning and are optimistic about their financial futures. Planners are usually analytical in nature and often do their own financial planning, although they may also use the services of an advisor.

Cautious Savers Cautious Savers share much in common with “planners,” but are somewhat more cautious about the future. They are disciplined savers,

Air Canada Implements Changes To Checked Baggage Allowance ir Canada has announced that it will standardize its free checked baggage allowance and excess baggage policies for all domestic, transborder and international flights.

This new policy comes into effect for travel booked on or after August 29, 2005 for travel on or after October 12, 2005.

Policy highlights include: • Worldwide free baggage allowance becomes two bags weighing up to 23 kilograms each, changed from two bags weighing up to 32 kilograms.

• The maximum allowable weight of a single checked bag becomes 32

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kilograms, changed from 45 kilograms.

• Bags weighing between 23 kilograms and 32 kilograms will be charged an excess fee of $35 for travel within North America and $60 for all international travel.

• No changes to the current carry-on baggage allotment consisting of one carry-on bag and one personal item.

Changes to the free checked baggage policy are part of an ongoing realignment of Air Canada’s products, services and operational activities.

For details on applicable fees for oversized and additional bags, visit www.aircanada.com.

Transport Minister Leads Mission To China arlier this month, Transport Minister Jean-C. Lapierre led a transportation mission to the People’s Republic of China. The mission included stops in Beijing, Shanghai and Hong Kong to discuss various transportation issues, as well as aviation, marine and intermodal transportation opportunities.

Lapierre was accompanied by a business delegation that included more than 30 senior executives representing Canadian airports, including the Airport Authority’s Larry Berg, passenger and cargo airlines, ports, railways and transportation-related associations. Also participating in the mission was British Columbia’s Minister of Transportation, Kevin Falcon.

While in Beijing, Lapierre held bilateral meetings with his host, the

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Minister of the Civil Aviation Authority of China, on various air transportation issues, as well as other senior Chinese officials and counterparts.

In Shanghai, Lapierre met with Shanghai municipal authorities to discuss transportation issues and open the Canada-China Intermodal Roundtable.

In Hong Kong, Lapierre met with senior Chinese officials to discuss issues of mutual interest and promote Canada as the North American gateway.

This mission was convened in support of the Government of Canada and Prime Minister Paul Martin’s goal of encouraging sector-specific missions, following the Prime Minister’s trade mission to China in January 2005.

but tend to avoid risk with their investments. As a result, their portfolio performance often lags in comparison with other investors. For example, current interest rates produce very low rates of return in Guaranteed Investment Certificates and Bonds that may be held in the portfolio of a Cautious Saver. However, if Cautious Savers save enough funds over time, they will still enjoy a comfortable retirement.

Strugglers For these people, saving for retirement is something of a battle, though it’s not always clear why. Strugglers are often disciplined savers and spend ample time thinking about their financial well-being; however, they lack a coordinated plan to see them into retirement. Lacking a plan leads Strugglers to be more anxious than Planners and Cautious Savers. The Strugglers are also more uncertain of what they should do to make things right.

In my experience, Strugglers often dip into their lines of credit or use credit cards to make luxury item purchases at the expense of their savings.

Impulsives Impulsives are profiled as risk-tak-

ers. Fully confident that they will reach their retirement goals, they build portfolios filled with aggressive investments and cut back on saving in the belief that their investments will pick up the slack. This puts them at risk of a serious financial shortfall in retirement—particularly if they have poor timing with their investments.

Lately, Impulsives have been speculating in the real estate investment world.

Deniers These people find financial planning distasteful and rarely take the time to think about their retirement savings and goals. As a result, few feel confident they will attain them.

So, in which of the five groups do you belong?

If you aren’t a Planner or a Cautious Saver, it’s time to talk to a financial professional. And even if you are in either of these groups, you can benefit from the advice of a professional advisor. Having a plan is the only way to ensure your retirement goal is met.

Peter Kutney is a financial planner with Equinox Financial Group in Vancouver. He can be reached at (604) 438-1603 or pkutney@telus.net.

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Envy Me Introduces Prepaid Fast Card he Envy Me Body Solutions retail cart at YVR has introduced a Prepaid Fast Card, ideal for flight crew, frequent flyers and airport staff. The card allows shoppers on the go to pre-pay amounts from as little as $25 to a maximum of $300 for future purchases.

Once a Fast Card is purchased, no cash, credit or debit card is required. The total is noted on the back of the card, allowing customers to keep track of the card’s balance after each purchase.

The Envy Me Body Solutions retail cart carries naturally made soaps, shower gels, shampoos, conditioners, body lotions, hand creams, skin creams and shaving products for men, women and children. In addition, its Air Flight Gel product line consists of unique aromatherapy products to assist in promoting healthy circulation during long flights.

The Envy Me Body Solutions retail cart is located post-security in the International Departures lounge near gate D70. For more information, call (604) 241-3142.

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Nanaimo Airport

The Gateway to Vancouver Island

(Back row: left to right) Flight Centre consultants Greg Covell, Michael O’Sullivan, Shaun Nichol and Kirk Thomas. (Front row: left to right) Nicola Moffitt, Amanda Morrell, specialist coordinator, Christina Aldanese, Hawaii Visitors and Convention Bureau, Kerri Christensen and Wyonetta Ball.

Hula Lessons Part Of Flight Centre’s Hawaii Training Program ast month, Flight Centre held its Hawaii specialist training program for consultants in Western Canada.

Nine graduates of the program representing B.C. and Alberta underwent two days of intensive training that included hula lessons at the company’s Vancouver head office.

The Hawaii Visitors and

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Convention Bureau and a selection of preferred suppliers were featured speakers.

Kerry Christensen from the Deerfoot Flight Centre branch in Alberta received two tickets to Hawaii, courtesy of Vancouver-based Harmony Airways, for achieving the top score in the final exam.

Post-security, International Departures near Gate D70.

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ocated centrally on scenic Vancouver Island, the Nanaimo Airport is a thriving and modern air transportation gateway that offers an extensive range of amenities to the travelling public and aviation industry.

■We have office space and counter space for airlines ■We’re a designated Canadian port of entry so you can do direct stateside business ■We have airside and groundside land available ■We’re a not-for-profit entity, ready to work with you and your aspirations to achieve mutual success.

Contact

David Hunter, General Manager Tel:(250) 245-4191 Fax:(250) 245-4308 E-mail:ycd@island.net Nanaimo Airport Commission PO Box 149, Cassidy, B.C. V0R 1H0 www.nanaimo-airport.com

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Craig Air uses a Beech King 100 aircraft for its scheduled service from Vancouver to Tofino/ Ucluelet.

Craig Air To Provide Tofino/Ucluelet Winter Service n April 22, Craig Air launched scheduled air service departing four days a week to Tofino/Ucluelet. Today, the airline is operating seven days a week with two daily flights from Vancouver.

The airline recently announced that its winter schedule, valid until March 2006, will consist of four flights a week. This is the first time an airline will offer continued winter service from Vancouver to the Tofino/Ucluelet area.

“Sales have been steadily increasing by about 60 per cent each month and we are expecting to double the

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number of flights offered by next summer,” said Craig Schnell, president of Craig Air. Craig Air has announced that it is also working on partnerships with other airlines to connect Tofino and Ucluelet with more cities around the world.

Craig Air is a division of Edmonton-based La Loche Airways.

Established in 1988, La Loche Airways specializes in “hot-shot” charters for the oil and gas sector, Medevac flights and private aircraft charters.

For more information about Craig Air’s flight schedule, visit www.craigair.com, or call 1-877-886-3466.

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AroundatEvents Aviation World’s Fifth Anniversary Celebration ast month, Aviation World held its annual Customer Appreciation Day open-house event at its No. 2 road location, which overlooks YVR’s south runway.

Customers were treated to a party atmosphere as staff members served free BBQ hot dogs and hamburgers.

The festivities included product demonstrations, free merchandise draws and a storewide sale of all merchandise. Flight simulator hardware and software packages were particularly popular.

Promoting itself as Vancouver’s aviation enthusiast and pilot superstore, Aviation World stocks a wide variety of everything aviation, including books, collectables, pilot and hobby supplies and clothing.

For more information, visit www.aviationworld.ca.

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Customers enjoy Aviation World’s Free BBQ lunch.

Everything aviation was the order of the day.

Aviation enthusiasts got an early start on their Christmas shopping.

UpcomingEventsUpcomingEventsUpcomingEvents

PACIFIC

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Work is progressing on schedule, as Pacific Blasting continues the removal of YVR’s ‘Old Control Tower.’

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Dedicated to providing professional and quality demolition services Industrial, commercial and institutional demolition Selective structural demolition for seismic upgrades Selective demolition for renovations, improvements or additions Multi-storey building removal Salvage and dismantling Engineered demolition procedures Concrete cutting and coring Controlled blasting & building implosions Hazardous materials abatement Site reclamation and remediation Selective demolition and strip-outs for leasehold improvements

PACIFIC BLASTING & DEMOLITION LTD. IS PROUD TO HAVE BEEN SELECTED BY THE YVR AIRPORT AUTHORITY TO PROVIDE THE DEMOLITION SERVICES FOR THE REMOVAL OF THE ‘OLD CONTROL TOWER’ AT VANCOUVER INTERNATIONAL AIRPORT

SEPTEMBER

OCTOBER

CARA ANNUAL GOLF TOURNAMENT 2005 Mayfair Lakes Golf and Country Club, Richmond Friday, September 16 Registration at 10:30 a.m.; shot gun start at 12:15 p.m.; dinner at the clubhouse at 6:30 p.m.

CARA, in partnership with suppliers and sponsors, will host the tournament in support of the BC Children’s Hospital.

Cost: $175 for golf and dinner; $65 for dinner and drinks.

Contact Monica Grant at (604) 273-4441.

BC AVIATION COUNCIL 67TH ANNUAL CONFERENCE Fairmont Chateau Whistler, Whistler Wednesday, October 19 - Friday, October 21 BC Aviation Council (BCAC) hosts the 67th edition of its annual conference. This year’s theme is aviation and B.C.’s tourism industry. Reservations: Chateau Whistler 1-800-606 8244. Be sure to identify yourself as a delegate for the BCAC Conference to qualify for the special conference rate.

Cost: Before September 13 (full conference): member $325; non-member $390. After September 13 (full conference): member $425; non-member $499 Further information available at www.bcaviation.org.

Planning is Key

Whether you are doing a flight plan, a maintenance plan, or a service plan, you know the importance of planning. So call an investment professional to review your mutual fund investment portfolio. We can show you how mutual funds can help you reach your goals for retirement planning, estate planning, and education planning. Call Peter Kutney today at 604-438-1603.

Sponsored in part by:

Mutual Fund Dealer

3183 Norland Avenue, Burnaby, BC, V5H 3A9 Tel: (604) 291 – 1255 Fax: (604) 291 – 2813 www.pacificblasting.com

Insurance service provider

Read a fund’s prospectus and consult your investment professional before investing.

Mutual funds are not guaranteed; their values change frequently, and past performance may not be repeated. Investors will pay management fees and expenses, may pay commissions or trailing commissions and may experience a gain or loss.

S E P T E M B E R

Meet Pamal Boyal: The Man Behind The Wheel

ushing to catch a flight? Didn’t have time to stop for gas, or buy groceries before heading off?

Gateway Valet & Concierge to the rescue!

Winner of “Most Innovative Concession 2003” by Airports Council International-North America, Gateway Valet & Concierge serves travellers seeking convenience and outstanding customer service. At Gateway, customers drive up to the terminal to drop off their car, put in any requests they may have, and then return to find their errands completed.

Gateway provides a dedicated concierge staff and curbside door-todoor service 24 hours a day, seven days a week.

General manager, Pamal Boyal, is enthusiastic about the service industry and the hard-working Gateway

R

team. He likes Gateway’s fast-paced and everchanging environment and enjoys putting “practical ideas into action involving customer service and staff development.”

A graduate of British Columbia Institute of Technology’s Operation Management program, Pamal began his career with Gateway in July 2002 when he joined the company as an operations supervisor. Motivated and goal-oriented, he sees his recent promotion to general manager as “a great beginning to his managerial career.”

Passionate about his job, he says, “gaining the knowledge, skills and expertise to manage an organization and see it evolve each and every day is a wonderful and rewarding experience.”

As general manager, Pamal provides support to the assistant manager, the operations supervisor, and 35 staff members. He is responsible for revenue analysis and collection, preparing the operational budget, and monthly financial reports for senior management. He is also driven to meet, if not exceed, client and landlord expectations, develop and main-

tain staff incentive programs, and continually improve client service and staff development.

As a client-focused organization, Pamal and the Gateway team are working towards streamlining the customer check-in process in order to be more efficient and customer friendly. Improvements include a guest name recognition program and access to Customs forms for U.S.bound and international passengers.

Gateway customers can also expect to see staff wearing new vests and larger nametags.

In addition to refuelling the car, common guest requests include automobile detailing and arranging bodyshop repairs. Gateway employees have even picked up dogs from a local kennel, making sure they were fed and walked by the time their owner arrived, and bought groceries for a passenger arriving on a delayed flight.

Having moved from India to Canada at the age of seven, Pamal grew up visiting the airport to pick up or drop off guests. As a child, he liked the airport environment and says that working at Gateway and YVR provides “excitement, culture, diversity” and the push to consistently provide “exceptional service today and even better service tomorrow.”

Of all the cars he’s seen, Pamal

By Kate Forrester

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•

9

YVR PEOPLE

says his favourites are Ferraris and Land Rovers.

Hockey fans may also be envious to learn that the entire Canucks organization—from players through to management—use Gateway for both their personal and professional trips.

Although there are too many celebri-

ty customers to name, Pamal also admits that famous faces in politics, entertainment and sports have dropped by.

Next time you’re flying through YVR, drop by Gateway Valet & Concierge and say hello to Pamal and his team.

Airport Job Training Check-In/Customer Service Agents At YVR FREE INFORMATION SESSIONS 8 & 22 Sep 2005, 7.00pm Burnaby Central High School 13 Sep, 2005, 7.00 McNeil Sec. School, Richmond.

CLASS START DATES – SEPT. 2005 This program is designed to provide you with the skills required to enter this popular job field as a front-line entry-level Customer Service Agent at the Airline counters. Second language French, Spanish, German, Vietnamese, or Korean an asset. Attend one of the Information Sessions to learn more about how you can get started in this field.

For Information call: Burnaby Cont. Ed at 604 664 8888 Richmond Cont. Ed at 604 668 6123 Douglas College, Surrey Campus at 604 588 7772.

Low Interest Rates on all Remaining 2005 Inventory Grant McDonald (former YVR Air Canada employee)

Sales and Leasing of New and Used Vehicles

Cell: 604-868-5875

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•

S E P T E M B E R

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What’s Up In Manitoba Master Angler Celebrates Sapphire Anniversary Manitoba’s Master angler program is North America’s oldest and most prestigious fishing awards program.

Anglers landing a fish of qualifying size in one, five or 10 different species receive a Bronze, Silver or Gold “Grand Master” badge, respectively. To celebrate the hugely successful program’s 45th anniversary, anglers landing a trophy in 2005 will receive a special commemorative Master Angler pin. Manitoba’s 100,000 lakes and 30 qualifying species, including the coveted northern pike, lake trout and walleye, attract hundreds of fishing enthusiasts

from around the world. Last year alone, more than 13,000 trophy fish were caught on barbless hooks and more than 90 per cent were released.

For information and to order the 2005 Fishing and Hunting Adventures G u i d e : w w w. t r a v e l m a n i t o b a . com/huntfish/master_angler.html.

Royal Canadian Mint Condition Roughly four out of every 10 people in the world have spent coins minted in Winnipeg. The Royal Canadian Mint, coin producer for Canada and the world, has produced coins for more than 60 countries worldwide. Viewing tours run regu-

we’re here for

you!

VANCOUVER AIRPORT CHAPLAINCY a Quiet Place... ...for quiet reflection, prayer, meditation ...to relax, listen to music, eat your lunch, read a book. a Safe Place... ...for personal, confidential conversation with someone who cares. ...to discuss personal or spiritual issues in a nonthreatening environment.

Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or email: daggett@canada.com

larly throughout the year. In addition to circulation coins, the Mint designs and manufactures collector coins; gold, silver, and platinum bullion coins; customized medals, tokens, and trade dollars; and exquisite watches featuring coin designs. The Mint’s foreign business has generated about $500 million dollars in export revenue for Canada in 25 years.

Contact: Royal Canadian Mint; (204) 983-5647; www.mint.ca; robin@ mint.ca.

The Forks Boutique Hotel & Spa Attracting more than five million visitors each year, the green and cobblestone expanse of The Forks riverside property has been Winnipeg’s most popular gathering place for more than 6,000 years, when early Aboriginal peoples gathered where the Assiniboine and Red Rivers diverge. Now, Inn at the Forks and Riverstone Spa has opened at the heart of the action within walking distance of the Explore Manitoba Centre, the Children’s Museum, and area shops and restaurants. Walk the river walk, rent a canoe or bike, shop, sip a cappuccino, join lively walking tours, attend an Aboriginal Circle ceremony, or quaff an ale on an outdoor patio. The Forks is within walking or boat taxi distance of at least 10 mustsee attractions, such as The Manitoba Museum, which contains a full-size

Aero Inn

at Million Air next to Helijet SUSHI • SASHIMI • TEMPURA • TERIYAKI BURGERS • SANDWICHES

TAKE OUT OR EAT IN AIRPORT SPECIALS

BREAKFAST Blueberry Pancake with Sausage or Bacon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.00 LUNCH & DINNER 1. Turkey Breast Sandwich (w/Fries) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$4.95 2. BC Burger (w/Fries) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$4.95 3. 18 pieces Maki Combo (baby lobster, tempura & cucumber roll) . . . . . . . . . . . .$4.95 4. Baby Lobster Teriyaki & Tempura with Rice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$4.95 7 Days a Week Breakfast • Lunch Dinner

Fast Service Line: (604) 761-2362 D-5455 Airport Rd South (at Million Air next to Helijet) Open 7 Days a Week & Holidays: Mon-Sat 6am-9pm Sun 9am-9pm

*Call Mike for details on in-flight catering and company party (sushi & sandwiches) trays

TRAVEL TALK

replica of a 17th-century cargo ship; and St. Boniface, the French Quarter, accessible by Winnipeg’s stunning footbridge, Esplanade Riel. For spa info call 1-877-377-4100 or visit www.innforks.com.

Cast Of Thousands Draws Wildlife Viewers During spring and fall migrations, birding is a rewarding experience in places such as Oak Hammock Marsh, where waterfowl stage in the hundreds of thousands. September is prime elk and moose viewing in Riding Mountain National Park. Less accessible but no less spectacular are hundreds of thousands of caribou migrating along northern eskers.

Polar bears roam the marine coastline waiting for Hudson Bay to freeze every November. Visit www.travelmanitoba.com for links to companies specializing in wildlife tours under the Great Outdoor Adventure Guide.

Packages for Perusal Art in the Barn Studio Quest Length: 1/2 day - $125 per person Info: Earth Rhythms; 1-888-3010030; www.earthrhythms.mb.ca Art in the Barn Studio Quest offers country fine art behind the scenes.

This learning adventure combines outdoor exploration with artists, Aboriginal teachers, wildlife biologists and photographers in the heart of Riding Mountain National Park. This four-hour package includes a guide to help you navigate, learn the landscape, and to instruct you with GPS receivers; all activities, art supplies, and instruction at the Libby Weir studio; wine, cheese and crackers; and some basic insights into self-expression using found objects and art supplies. Call Elkhorn Resort at 1-866355-4767 to book.

Self-Guided French Quarter Tour Length: Two nights - $115 per person double occupancy Info: Ô Tours Inc.; (204) 254-3170; www.otours.net Experience the home of the largest francophone community west of the Great Lakes. Visit Saint-Boniface, where the language, culture and history live on. Package includes SaintBoniface Museum, Theatre in the Cemetery presentation of Manitoba founder Louis Riel’s ultimate demise, French restaurant La Vieille Gare certificates, two nights’ accommodation with continental breakfast and more.

Belly Dancing and Canoe Adventure Length: Friday to Sunday night $279 per person Info: Northern Soul; (204) 2844072; dave@northernsoul.ca; www.northernsoul.ca Dance to the rhythms of Mother Nature on this weekend of belly dance instruction and canoe camping.

Belly dancer Zaina and the expert guides of Northern Soul have joined to offer you a hip-shaking weekend of dancing and paddling in the ancient granite and blue lakes country of the gorgeous Canadian Shield. Package includes belly dance workshops with Zaina, certified canoe guide, all meals, canoes and equipment. Ask about yoga canoe adventures, too.

Rivers West Arts in the Wilderness Weekend Getaway Length: Two days - $250 per person double occupancy Info: Lynn Nolden; 1-866-8189989; ottercrk@mts.net Discover southern Manitoba’s wild spaces and share in the diversity of unique and interesting galleries, studios and antique shops with Routes on the Red’s new self-directed travel package. Explore the natural landscapes on your way to a craft shop or studio. Take your crafted memories home after an afternoon in a Raku pottery workshop. This package includes two nights’ bed-and-breakfast accommodation in Selkirk, Raku pottery workshop, entrance to Oak Hammock Marsh, dinner for two, self-directed itinerary and provincial park pass.

Prairie Mountain Trail Length: Six hours; $175 per person based on two people Info: Wilderness Now Offroad Tours; (204) 539-2592; contact@wildernessnow.com; www.wildernessnow.com Experience the thrill of riding a unique all-terrain vehicle through Manitoba’s challenging landscapes.

Hop in your heavy-duty off-road 4 x 4 at the scenic town of Swan River in the heart of the Porcupine and Duck mountains. Prepare yourself for rollicking backcountry adventure as you journey off the beaten path on a challenging ride through Manitoba’s rolling and lush boreal forests. This outdoor adventure takes you alongside the riverbed on a six-hour journey twisting and turning through hills and valleys, meadows and woodlands.

Package includes driver/guide, equipment, lunch and refreshments.

S E P T E M B E R

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• CONSUMER • COMMERCIAL •

OFFICE SPACE

CLASSIFIED

SEA ISLAND OFFICE SPACE FOR RENT

49,000 READERS EVERY MONTH • $17.50 per col inch • EMPLOYMENT OPPORTUNITIES

Tel: 604 736-6754 • Fax: 604 736-6750 • E-mail: jstewart@westerndriver.com

EMPLOYMENT OPPORTUNITY

B & B ACCOMMODATION

ACCOMMODATION

Chestnut Tree

Newer, One-Bedroom Condo. Insuite laundry, dishwasher, partially furnished. Southwest Marine Drive, 5 minutes from airport.

No smoking/no pets. $950 per month.

Available immediately.

(604) 787-3550

FOR RENT

LICENSE AIRCRAFT ENGINEER

POSITIONS AVAILABLE Servisair GlobeGround has Permanent P/T

BAGGAGE HANDLER

An exciting career opportunity opens for experienced individual in Line maintenance with M2 license and B-757 endorsement, F.A.A. (A&P) license is an asset.

Company based in Calgary offers: • Competitive wages • Full time position • Medical benefits • Future prospective & career growth Please contact Hasnain Zaidi Fax: 1-604-295-3568 or E-mail: zaidi757er@yahoo.ca

Comfortable accommodation,

line personnel. Five minutes

Free pick-up to and

AUTOMOBILES

from airport.

Phone Penny or Ross

’92 NISSAN 300ZX (2+2) 110,000km. Silver-Blk

(604) 273-1198

leather interior. Fully loaded.

Automatic. Garage wintered. Books

E-mail: chestnuttree@shaw.ca

and records. AirCared til Nov. 2006.

Web site:

$10,500 to a good home. Sweet!

604-575-0727 | 604-808-2481

www.bbcanada.com/2011.html

COMPUTER SERVICES Please fax or e-mail résumé to 604-303-4574 Attn. Ramp We Specialize in:

yvrhr@globeground_na.com

No phone calls please

Located at the corner of No. 1 Road & Steveston Hwy. #130-3900 Steveston Hwy., Richmond, BC Phone: (604) 241-4000 Email: tu@totalpackage.ca • Shop Online: totalpackage.ca

TRAVEL SERVICES Specially for Airline Employees, Family & Friends www.interliningplus.com 604-606-1700 TOLL FREE: 1-800-665-3100

• 785 SQ. FT. • 2nd floor office space overlooking YVR and the coast mountains (on a clear day) • Private Bathroom & Kitchenette • Private Entrance • $12 per sq. ft. per annum (includes all taxes, but excludes utilities) Contact Steve @ 1-800-668-1987 x222 for more info.

EMPLOYMENT OPPORTUNITIES

with special discounts for air-

from airport, in Richmond.

positions available.

Wage $9.10/hr.

Medical & Flight Benefits. Must hold valid Class 5 or 7N BC Drivers Licence.

Bed & Breakfast

11

REPAIRS, UPGRADES, NETWORKING & CONSULTING.

PART TIME CAR JOCKIES Vancouver International Airport

We are open 24 hours every day and have openings for the following: 1) AM shift - between the hours of 05:00 a.m. to 02:30 p.m.

2) PM shift - between the hours of 02:00 p.m. to 11:30 p.m.

3) Midnight shifts - between the hours of 10:00 p.m. to 07:00 a.m.

The successful candidates will possess the following attributes: s MUST have a clean driver’s license supported by a current driver’s abstract (obtainable from Dept. of Motor Vehicles at NO CHARGE); s Must be available for work any 2 days from Mon. to Sun. with start time as early as 05:00 a.m., or finish as late as 23:30 p.m.; s MUST be able to drive standard transmission type vehicles; s Good English communication skills, both verbal and written; s Strong customer awareness skills and experience; s Team player; s Safe and responsible driver - with driving experience in various types of vehicles; s Excellent attitude in the workplace; s Class 4 unrestricted license would be an asset.

The starting rate of pay during probation is $9.82 per hour, increasing to $12.28 per hour.

Drop by 6380 Miller Road, Richmond, to complete an application prior to 12:00 p.m. Monday, September 19, 2005. Please have all required documentation as you may be interviewed when you come to fill out our application form.

PLEASE, NO PHONE CALLS.

HEALTH & BEAUTY

For cleaner skin and healthier life… Hot Spring Day Spa

RELAXING BODY MASSAGE SPECIAL Waxing from $5.00 and up 35 Minutes - $25.00 Deep pore cleaning facial - $29.95/60 mins.

45 Minutes - $35.00 Relaxing Facial - $29.00/60 mins.

60 Minutes - $50.00 (Gift Certificates Available) (you’ll enjoy it!) Non-sexual

Tel. 604.261.4878 Open 7 days a week: 10 AM – 8 PM 8554 Granville St. – 2 min from airport Between W. 69th & 70th Ave. Park in front or at the back

Honda 2005 Final Drive

On any in-stock 2005 model∆

We’ll make your First 2 Payments

*

Lease or Purchase

FEATURING

1

.9

%

Purchase Financing

†

O.A.C.

On All 2005 Civic and Pilot Models

Civic

Accord Odyssey

Pilot

CR-V

①

Selection varies by Dealer

w w w. b c h o n d a . c o m Lease and finance offers are from Honda Canada Finance Inc., on approved credit. *We make your first two lease or purchase payments to a maximum of $500.00 on select in-stock 2005 Civics and Elements; $750.00 on 2005 CR-Vs and Odysseys; $1,000.00 on select 2005 Accords; $1,500.00 on 2005 Pilots and S2000s. †1.9% purchase financing is available on select in-stock 2005 Civics for up to 60 months, and Pilots for up to 36 months. Finance example: $20,000.00 at 1.9% per annum equals $349.68 per month based on a 60-month term ($571.98 per month based on a 36-month term). C.O.B. is $980.80 ($591.28) for a total of $20,980.80 ($20,591.28). Dealer may sell for less. */†Offers valid through September 30th, 2005 at participating dealers only. ∆Does not include Accord Hybrid. Offer subject to change by manufacturer at any time. Not combinable with any other promotion. See participating dealer for details.①Recent university or college graduates may be eligible for an allowance of up to $750.00 on certain models. See dealer for details.