2007-06_skytalk

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YVR’s Low-Cost, High-Service Business Model Recognized Internationally Aerial photograph of YVR’s completed west chevron.

Lower left two bridges will accommodate the new A380 Airbus. The new round rotunda in the middle of the photograph connects to the existing ITB chevron.

Photo: Jim Jorgenson.

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ancouver Airport Authority’s commitment to delivering a low-cost, high-service airport was honoured earlier this month by the International Air Transport Association (IATA), with the presentation of the prestigious Eagle Award at IATA’s annual general meeting and World Air Transport summit. The Eagle

Awards recognize airports and air-navigation service providers for outstanding performance in customer satisfaction, cost efficiency and continuous improvements.

“The Airport Authority works hard to balance conservation fiscal management and creative operational solutions to ensure we’re

Art Foundation Celebrates Aboriginal Artists

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he YVR Art Foundation has recognized three of British Columbia’s young First Nations artists as emerging talents and awarded each with a $5,000 scholarship.

Awarded annually, these scholarships ensure youth with artistic potential receive training and skill development in the fundamental skills of Northwest Coast art. It also helps them to create works that celebrate Northwest Coast art forms that are suitable for display in public buildings.

This year’s recipients are Juanita Ens, Haida, 24, Jewellry; Cori Savard, Haida, 22, Carving; and Marika Swan, Nuu-chah-nulth, 25, Beadwork.

The recipients will use their money to develop their art through attendance at workshops, schools and through working with masters, mentors or elders in their particular media. Part of their training will be to develop a work for display at YVR; keep your eyes peeled for new additions to YVR’s growing art collection.

The YVR Art Foundation was created by the Airport Authority to foster the development of Northwest Coast Native art. YVR is home to some of the most magnificent works of Northwest Coast art in the world. These art scholarships help this traditional art form flourish and evolve, and may even encourage new additions to YVR’s worldclass collection from these talented emerging artists.

providing value and exceptional service to both our airline partners and our customers,” said Larry Berg, president and CEO, Vancouver Airport Authority, who accepted the award at the presentation.

In presenting the Eagle Award, IATA recognized the Airport Authority for its decisions to

freeze aeronautical rates and lower international landing fees in 2007 while in the middle of a $1.4-billion capital expansion program. IATA director general and CEO, Giovanni Bisignani, further praised the Airport Authority’s commitment to transparent communication with the See BUSINESS MODEL, Continued

on page

Air Canada Teams with Zerofootprint,

Allows Passengers To Buy Carbon Offsets For Travel A ir Canada is offering customers the choice to reduce the environmental impact of their travel in cooperation with Zerofootprint, a not-for-profit organization that operates carbon offset programs.

“Air Canada is committed to giving customers the opportunity to reduce the environmental effects of their travel,” said Charles McKee, vice-president of marketing at Air Canada. “We not only want to make it possible for people to make good environmental choices, but we also want to play our part in address-

ing climate change. By working with Zerofootprint, we will make it easy for people to calculate the impact of their journey and mitigate those effects with a small, voluntary additional payment to support environmental projects that reduce greenhouse gases.”

Customers booking travel on Air Canada, Air Canada Jazz or their regional partners through www.aircanada.com are offered the option to purchase a car-

IATA Calls For Zero Emissions Future

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he International Air Transport Association (IATA) issued four challenges to drive the air transport industry towards its vision of zero emissions at its 63rd annual general meeting held earlier this month in Vancouver.

“The environmental track record of the industry is good: over the last four decades we have reduced noise by 75 per cent, eliminated soot and improved fuel efficiency by 70 per

cent,” said Giovanni Bisignani, IATA director general and CEO. “And the billions being invested in new aircraft will make our fleet 25 per cent more fuel efficient by 2020. This will limit the growth of our carbon footprint from today’s two per cent to three per cent in 2050.

“But a growing carbon footprint is no longer politically acceptable—for any industry. Climate change will

Each Zerofootprint Travel Offset is equal to one tonne of carbon removed from the atmosphere. Travellers can purchase as many as needed to cover the carbon their flight creates.

See CARBON OFFSETS, Continued on page

Giovanni Bisignani, director general and CEO, IATA.

See ZERO EMISSIONS, page

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JUNE

2007

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public and productivity improvements at YVR. “We congratulate Vancouver Airport Authority on its award,” said Bisignani. “Its cost control efforts, combined with a reduction in Crown Rents, have enabled the airport to reduce its charges, while improving profitability. The Canadian government should take careful note of the YVR example and abolish Crown Rent altogether to build an even more competitive air transport sector.”

The Vancouver Airport Authority is a community-based, not-for-profit organization that operates Vancouver International Airport (YVR). Canada’s second

Carbon Offsets

from page

bon offset for their trip. The website also carries information about carbon offsets, a calculator to determine the amount of carbon dioxide the trip will generate and the cost to offset it, and an easy way to pay the cost of offsetting the trip either at the time of ticket purchase or at another time.

For example, based on the specifications of Air Canada’s current aircraft, it will cost $12.80 for a customer to offset their share of carbon emissions on a return flight from Vancouver to Montreal.

“Offsetting makes a real difference to the environment in three important ways,” said Deborah Kaplan, executive director of Zerofootprint. “It balances out climate-changing carbon dioxide that is put into the atmosphere by our activities, it highlights the environmental cost of goods and services we buy, and, when you offset with trees, it restores ecosystems, habitats, watersheds, greens communities and creates jobs.”

Carbon offsets are just one way Air Canada is minimizing the environmental impact of its operations.

Among other things, some of the airline’s ongoing programs include: • Instituting an active weight reduction program and adopting more fuel-efficient procedures for takeoffs and landings; • Reducing engine usage on the

Zero Emissions

1

busiest airport, YVR expects to welcome 17.5-million passengers this year. The Airport Authority is undertaking a $1-billion construction program that will ensure the airport meets the growing demand for air travel, and continues to be developed as a premier global gateway and economic generation for British Columbia.

“I am honoured to accept the prestigious 2007 IATA Eagle Award on behalf of all Airport Authority employees,” said Berg.

“It’s the hard work and innovation of each of our employees that enables us to deliver our awardwinning cost-effective, high-value experience every day.”

1 ground during taxiing and ground delays and cutting fuel consumption in the air with more efficient flight plans; • Expanding its on-board recycling program; • Employing hybrid technology for ground support vehicles, and continually upgrading its fleet, most recently with the addition of new Embraer and Boeing 777 aircraft that has resulted in a 28 per cent improvement in fuel efficiency since 1990, and 82 per cent since 1970.

In addition, Air Canada is a lead participant in a voluntary agreement between Canadian carriers and the Canadian government to achieve fuel efficiency improvements of 1.1 per cent per year over the period from 1990 to 2012.

Through the International Air Transport Association and the International Civil Aviation Organization (ICAO), Air Canada is working globally with other carriers on environmentally friendly reforms of Air Traffic Management (ATM) systems. One example is an initiative through ICAO, where a current proposal to better optimize the European ATM network could result in annual carbon dioxide savings of about 12million tons, equivalent to removing three-million cars from European roads.

2007

•

PRESIDENT’S CORNER

By LARRY BERG, President and Chief Executive Officer

YVR Soars As Airport Of Choice For Airlines

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he Airport Authority is the recipient of the prestigious 2007 Eagle Award, presented annually by the International Air Transport Association (IATA) to airports that provide value for money and quality service to their airline customers.

The Eagle Award recognizes cost efficiency; a strong customer focus with a well-established consultation process; financial and operational transparency; and a commitment to continuous improvement. We strive to embody all of these characteristics and this award is a good indication that we’re succeeding.

Our business model is based on maintaining low-cost, high-service airport. On January 1, 2007, the Airport Authority lowered fees charged to airlines operating international passenger and cargo flights into YVR. We now boast the lowest international landing fees of all major Canadian airports, achieved through an operating philosophy that emphasizes efficiency, technological innovation and commercial success to provide high levels of service while maintaining competitive costs.

A large part of our success has been our ability to innovate. We’re known for finding creative solutions that allow passengers to get from the curb to the plane as quickly and easily as possible. We’re also known for being conservative financial managers. In fact, we are one of only five airports in the world with an AA credit rating.

It’s this balance of conservative fiscal manage-

ment and creative operational solutions that ensure our air carrier partners get value for money. Just as important as providing value is working with our partners on issues of shared concern. We spend a lot of time talking to carriers about operational issues and development plans and looking for solutions that work for all involved.

I can only see this partnership growing in the future as we continue to tackle issues such as airport rent, liberalizing international aviation policies, making sure security and customer service go hand in hand, and—a topic on everyone’s mind these days—the environment.

Our airport has been recognized recently in numerous ways; in 2006, for the second consecutive year, YVR was selected as Canada’s top airport in the Travel Agents’ Choice Readership Survey, an annual poll of Canadian travel agents. In the global airport survey of international passengers conducted by Airports Council International out of Geneva, YVR was rated the No. 5 airport in the world in its size category (15 million to 25 million passengers).

We are proud of these accolades, but being recognized by IATA and our airline business partners is especially meaningful. It acknowledges our commitment to working with the airlines for our mutual success and the success of the aviation industry, with its vital economic benefits for our communities and our region.

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Send your answer by Email: jstewart@westerndriver.com; Fax: (604) 736-6750; Mail: SkyTalk, 306-5400 Airport Road

from page

limit our future unless we change our approach from technical to strategic.

Air transport must aim to become an industry that does not pollute—zero emissions,” said Bisignani.

The four challenges are: 1. Air Traffic Management: Governments and air navigation service providers must eliminate the 12 per cent inefficiency in global air traffic management.

2. Technology: The aerospace industry must build a zero emissions aircraft in the next 50 years.

3. A Global Approach: Climate

1

South, Richmond, BC V7B 1B4

change is a global issue, requiring a global solution.

4. Green Businesses: Airlines should implement green strategies across their business.

Bisignani noted, “This will not be achieved overnight. And nobody has all the answers. But the airline industry was born by realizing a dream that people could fly. We can already see the potential building blocks for a carbon-free future: fuel cell technology, solar powered aircraft and fuel made from biomass. By working together with a common vision, a green industry is absolutely achievable.”

Winning Caption: “Okay, let’s see the co-pilot do his pre-flight walkaround now.”

A draw will be made from all correct entries received by June 30, 2007. The winner’s name will be published in the July issue of SkyTalk.

Last month’s winner of the Caption Contest: Jean Weaver & Bill Teague.

Your Airport Community Newspaper JUNE 2007 ISSUE • Vol. 14 • No. 8

YVR SKYTALK, the official newspaper of the Vancouver International Airport, is owned and published monthly by Westco Marketing Ltd. for the travelling public and the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher.

Regency Realty Ltd.

Publisher:

Patrick Stewart

Associate Publisher:

Joan Stewart

YVR Editorial Liaisons:

Kate Donegani, Ralph Eastman

Contributing Writers:

Peter Kutney, Jody Holgate

Creative / Production:

James Martin

Photography:

Jim Jorgenson

RICHMOND OFFICE: Suite 306 - 5400 Airport Road South Richmond, BC V7B 1B4 Tel: 604-736-6754 • Fax: 604-736-6750 Email: jstewart@westerndriver.com Printed on Recycled Stock using vegetable based inks Please recycle this product.

www.yvr.ca/authority/news/skytalk.asp

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JUNE

2007

Delta Charts Flight Plan For ‘Brand’ New Era Delta’s current brand honours the most famous version of the “Widget” triangle emblem, maintaining its sharp lines and vertical position.

D

elta Air Lines has unveiled its updated corporate brand—a threedimensional, red “Widget” icon flying across a blue background.

Delta rolled out the first Boeing 757-200 painted in the new livery at an employee celebration in Atlanta last month.

“Delta’s brand, which includes the customer experience and our financial stability, has been changing for the last 19 months, thanks to the tireless efforts of Delta people worldwide,” said Tim Mapes, Delta’s vice president of marketing. “Now, it’s time to refresh our visible brand identity to mark the progress we’ve made. It represents the very core of Delta people who are more passionate than ever to provide our customers with the very best experience possible.”

Since 2005, Delta has transformed itself and put in place elements of a stylish new look and feel, from refurbished aircraft cabins with comfortable all-leather seats to designer uniforms to renovated facilities and additional Crown Room Clubs, where members of the airline’s fre-

quent-traveller program can enjoy a fully-stocked bar, snacks, televisions, work stations, phones and fax machines.

Additionally, the airline has extended its worldwide reach by adding more than 60 new international routes to five continents in the last year and by translating its website into five languages.

As part of the re-branding process, Delta engaged a group of employees representing diverse customers and corporate support divisions from Europe, Latin America and the United States to help in the transformation of the Delta brand. This global group, called the Delta Brand Council, met in focus groups to discuss the importance of Delta’s brand to themselves and their peers and to evaluate potential design work.

Honouring the heritage of the Delta “Widget” is one outcome of the Brand Council’s involvement.

In 78 years, Delta has had 19 brand logos. The first red, white and navy-blue triangle emblem—affectionately known to Delta employees

as the “Widget”—was introduced in 1959, when Delta entered the jet era with the introduction of the DC-8.

Its shape resembles the swept wing appearance of a jet seen overhead.

Additionally, Delta’s new brand provides ways for the airline to be more efficient in its branding process. The previous “flowing fabric” design, introduced in 2000, required eight different colours when applied to aircraft—four shades of blue, two shades of red, one white and a clear coat. The new livery requires only four. There is less paint layering on the new livery, which will help Delta trim paint cost costs, reduce aircraft weight and subsequently achieve additional fuel savings. The new livery also will save Delta approximately one day in each paint cycle and reduce by 20 per cent the number of man-hours and out-of-service time needed to paint a Delta aircraft.

Delta aims to replace signage in all its airport locations by the end of 2007 and to complete the repainting of its fleet on an accelerated schedule over the next four years.

Going Once, Going Twice, Sold:

Delta Launches SkyMiles Online Auction

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elta Air Lines SkyMiles members may now bid miles for a variety of merchandise, such as unique gifts, exclusive event opportunities and adventure packages, through a new SkyMiles Online Auction.

“We’re constantly seeking creative ways to engage our customers and offer additional mileageredemption opportunities,” said Jeff Robertson, managing director of the SkyMiles program. “The SkyMiles Online Auction is another great step as we enrich the Delta experience and add value to the program for all SkyMiles members.”

Items available in an upcoming SkyMiles Online Auction include: • Tickets to the Premiere Performance of Kooza from Cirque du Soleil in Toronto.

• Ultimate Atlanta Baseball Gameday Experience.

• Gameday Lunch with Mariano Rivera.

SkyMiles members can access the online auction by logging on to delta.com/skymilesauction using their SkyMiles number and PIN to bid for available items. Auction items will be awarded to the highest bidder. A Delta representative will notify winning bidders via email or phone. New auction items will be posted on an ongoing basis.

" 5 2 2 ! 2 $ ! # 5 2 ! # ! . ! $! 3 , ! 2 ' % 3 4 ! # 5 2 ! 3 ( / 7 2 / / -

SkyMiles redeemed for select auction items will be donated to participating SkyWish charities.

Bidders must be SkyMiles’ members to participate and there is no transaction fee for participating in the auction.

Delta customers who are nonmembers of the SkyMiles program can enroll at the airline’s website and view details of the terms and conditions of the auction.

The Delta SkyMiles Program offers members multiple mileage-earning opportunities when flying Delta, Delta Shuttle, the Delta Connection carriers, Delta AirElite and other SkyTeam airlines. Additional mileage-building opportunities are offered through more than 100 partners such as the Delta SkyMiles Credit Card from American Express, SkyMilesShopping.com, participating hotels, car rental companies, telecommunication services, restaurants, retailers and more.

Now in its 26th year, the SkyMiles program received a Lifetime Achievement Award at the 2006 Freddie Awards in recognition of its many contributions to the airline loyalty industry, and it was named Best Frequent Flyer Program for 2006 by Business Traveler magazine.

JUNE

2007

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Expanded International Terminal Wing Continues Airport’s Distinctive Design Tradition Photos: Jim Jorgenson

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arlier this month, the Airport Authority opened the final element of YVR’s expanded International Terminal wing. The central pavilion area showcases the airport’s distinctive design tradition and features a large aquarium showcasing indigenous marine life, a 113,562-litre seawater tank housing 100 moon jellyfish, and a stream running through the centre of the building, surrounded by shops, cafes and restaurants.

YVR And Aquarium Swim Together

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he Vancouver Aquarium’s AquaVan program splashed into town on May 22 with a special visit to Sea Island Elementary, where the Airport Authority presented the program with a five-year sponsorship donation of $50,000.

AquaVan is an award-winning mobile classroom that visits communities throughout B.C. and Alberta promoting education and conservation of marine life to schoolchildren.

The 10-metre-long van transports a wide variety of live animals for children to see and touch including crabs, urchins, snails, anemones, sea stars and fish.

Throughout the day, approximately 150 kindergarten-to-grade three students from Sea Island and Brighouse Elementary Schools

received a one-hour, interactive tour of the live marine displays conducted

by AquaVan staff. The children discovered how the creatures feed and move as well as how they protect themselves from predators. Some Airport Authority employees, teachers and parents involved in the day were also able to enjoy the displays.

In recognition of the sponsorship, YVR’s new logo now graces the AquaVan. “The Airport Authority is delighted to sponsor such a unique, community-minded initiative, particularly as we just unveiled our very own aquarium in the new wing of the International Terminal this month,” says Anne Murray, vice president, community and environmental affairs.

DEADLINE HELP WANTED & CLASSIFIEDS June 30.

For July SkyTalk Issue.

Events in The Castle!

• Thursday Night Blues

Kitchen opens till midnight daily with full Menu.

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Complimentary Parking

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JUNE

2007

Canadian Retailer Partners With Continental To Provide Mood-Crafted Amenities E scents Aromatherapy has partnered with Continental Airlines to provide its BusinessFirst customers with a complimentary three-piece kit featuring a variety of Escents’ unisex skincare products.

Based in Burnaby, Escents is a manufacturer and retailer of aromabased bath and body products distributed in more than 109 locations worldwide, with the majority of outlets in Canada, the United States and Taiwan. In addition, Escents operates four exclusive spa facilities, a wholesale division, an e-commerce branch and a commercial production facility.

According to Jacqui MacNeill, founder and CEO of Escents, Continental Airlines chose Escents as its exclusive amenities supplier after

completing an extensive survey of the international beauty market.

“We’re excited to carve a new niche for ourselves in the in-flight amenity market,” said MacNeill. “By partnering with Continental Airlines, we’re confident that our mood-crafted aromas and products will build an audience in each of the destinations Continental Airlines serves.”

In addition to receiving a moisturizing lip balm and rejuvenating towelette, Continental Airlines’ BusinessFirst customers will also be able to sample Verve, part of Escents’ new Naturals collection, via its hand and body lotion. Items included in the kit were chosen based on feedback from Continental Airlines customers and flight attendants.

Escents’ complimentary three-piece kit of skincare products provided to Continental’s BusinessFirst customers.

“Our custom-blended aromas and natural ingredients serve as the perfect in-flight companion,” said MacNeill.

“Our innovative products are designed

to relieve, restore and revitalize so you smell and feel ultra-fresh, even after a lengthy flight.”

Continental Airlines’ award-win-

ning BusinessFirst service is offered on all 777, 767-400, 767-200 and 757-200 aircraft flying to more than 30 destinations around the world.

Mobile Check-In Option For WestJetters W estJet has introduced a mobile check-in option for its passengers. The service allows domestic flyers travelling with checked baggage to check in for their flights using their mobile device.

“WestJet is committed to ensuring a smooth and seamless check-in process, while saving valuable time for our guests,” said Dale Tinevez, vice-president, airports. “WestJet is pleased to be the first airline in Canada to offer a mobile check-in service for guests travelling with baggage. Once at the airport, all guests have to do is collect their boarding pass from a WestJet customer service agent or self-serve kiosk, drop off their bags at the self-serve baggage drop and enjoy their flight.”

WestJetters can select their seat from 24 hours to 30 minutes before their domestic flight using their mobile device, such as BlackBerrys, PDAs and smartphones by visiting http://mobile.westjet.com.

Passengers travelling with or without checked baggage can use the mobile check-in service.

“Our mobile check-in product is another example of how WestJet is committed to providing guests a stress-free travel experience,” said Tinevez.

WestJet has launched a “Mobile Check-in Contest” during which passengers will be entered to win a Golf and Spa Las Vegas package for two courtesy of WestJet Vacations.

Passengers using a mobile device are

automatically entered when checking in on a domestic flight via http:// mobile.westjet.com. Each mobile check-in will equal one entry.

The promotion runs until June 21, 2007, and the package includes a trip for two from Canada to Las Vegas, three nights accommodation at the Excalibur, one round of golf for two and one spa treatment for two. The winner is subject to correctly answering a skill-testing question. The contest is open to Canadian residents (excluding the province of Quebec) who are age of majority in their province or territory of residence. Total approximate value of this WestJet Vacations prize is $2,350.

Full contest rules and regulations are posted on westjet.com.

British Airways Takes Top Honours At 2007 Airline Of The Year Awards

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ritish Airways was the big winner at last month’s 25th Anniversary OAG Airline of the Year Awards that were held in the presence of HRH The Princess Royal at a gala dinner at The Landmark in London.

Her Royal Highness presented the coveted Spirit of Flight trophy for Airline of the Year to British Airways CEO, Willie Walsh. British Airways also picked up awards as Best Transatlantic Airline, Best EuropeAsia/Australasia Airline, and best airline based in Western Europe, and was shortlisted in three other categories.

British Airways last won the OAG Airline of the Year Award back in 1988 and now ties with Singapore and Virgin Atlantic in having won the title on five separate occasions since the inception of the awards in 1982.

“British Airways performed solidly in just about every category it was eligible for,” said Alan Glass, CEO of OAG. “The people that matter, the world’s frequent fliers, made it very clear in the way they voted that they like what BA is offering them. British Airways is a very worthy recipient of this year’s OAG Airline of the Year Award.”

Other multiple winners on the night were Continental Airlines and Singapore Airlines. Continental Airlines retained the Best Business Class title for a fifth successive year as well as being voted Best Airline in North America for a fourth consecutive year—just pipping American Airlines who were commended. Air Canada was one of the nominees in this category.

Singapore Airlines retained Best International First Class and was voted the Best Airline in Asia.

Last year’s Airline of the Year, Cathay Pacific, retained its crown as Best Transpacific Airline.

JetBlue won Best Low Cost/No

Frills Airline for the second time, beating AirAsia, bmibaby, easyJet, Southwest Airlines and Virgin Blue.

Lifetime Achievement Award EasyJet founder, Sir Stelios HajiIoannou, was presented with this year’s Lifetime Achievement Award.

His Lifetime Achievement Award recognized the impact that EasyJet and the easyGroup had made on the European aviation and travel scene.

The annual OAG Airline of the Year Awards celebrates the very best in global air travel and publicly recognizes the highest standards within the industry.

JUNE

2007

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Air Canada Welcomes New B777, Celebrates 70th Anniversary

Last month, Air Canada’s new B767 painted in special 70th Anniversary TCA/AC tail marking landed in Vancouver.

Photo: Jim Jorgenson.

A

ir Canada’s predecessor, Trans-Canada Air Lines (TCA) inaugurated its first flight on September 1, 1937. The 50minute flight aboard a Lockheed L-10A carried two passengers and mail between Vancouver and Seattle.

By 1964, TCA had grown to become Canada’s national airline; it changed its name to Air Canada. The airline became fully privatized in 1989. In 2000, Air Canada acquired Canadian Airlines International.

This year, as it celebrates its 70th anniversary, Air Canada is the 14th largest commercial airline in the world, with approximately 23,000 full-time employees.

Air Canada employees celebrate the arrival of the company’s first B77 aircraft and the airline’s 70th anniversary.

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JUNE

2007

San Francisco: Top 10 Tips For Travellers B

risk breezes, quirky neighbourhoods, infamous residents and the best in sparkling coastal vistas, San Francisco is a travellers’ delight, and only a two-hour flight from YVR. Here are 10 tips for your next trip to the Golden Gate City: 1. Bike across the Golden Gate Bridge. Visit one of the many bike rental shops located throughout the city to get started. Once across the bridge, fortify yourself with lunch in the picturesque seaside town of Sausalito, before biking on to Tiburon, home to the California Redwoods, the world’s tallest trees. At the end of your adventure, hop on a ferry back to the city and enjoy the satisfaction that comes with having traversed one of the world’s most beautiful bridges on bike.

2. Play tourist and take a ride on an open-air, hop-on hop-off sightseeing bus. You’ll quickly get your bearings, visit districts you may not have considered visiting, and get the inside track on local folklore and civic history. How did “The Tenderloin” neighbourhood get its name, anyway?

3. Well worth the ferry ride, visit Alcatraz Island, site of the infamous maximum-secu-

4.

5.

rity prison that housed some of America’s most dangerous criminals, including Al Capone.

Long since closed, Alcatraz is now a national park and bird sanctuary. Be sure to pick up a headset for an eerily compelling interactive audio tour of “The Rock,” narrated by former guards and inmates. Beautiful views of the bay, the bridges and the city are a bonus.

Swill with the pros and pick up a bottle or two of your favourite vintage on a day trip to wine country. The Napa and Sonoma valleys offer topnotch tasting rooms in abundance, including those at Robert Mondavi Winery and Domain Chandon Vineyards. Along the way, enjoy an alfresco lunch in one of the wineries picturesque gardens.

Explore San Francisco’s vibrant culinary scene.

Vancouver foodies will appreciate why San Francisco’s residents revere all things tasty. Sample authentic gelato, espresso and vino in North Beach, San Fran’s Italian enclave. Or eat a still-hot, unfolded fortune cookie in Chinatown. Freshly caught crab or shrimp cocktails at

TRAVEL TALK

An internationally recognized symbol of San Francisco, the Golden Gate Bridge was the largest suspension bridge in the world when it was completed in 1937.

6.

Fisherman’s Wharf are also a good choice.

Buy a tie-dyed t-shirt in HaightAshbury. Home to thousands of hippies in the psychedelic ‘60s, Haight, as the neighborhood is known to locals, still effuses a “Summer of Love” spirit with

7.

8.

innumerable vintage clothing shops, record stores, and see the private homes once inhabited by the Grateful Dead and Jefferson Airplane.

Spend a blustery afternoon inside the San Francisco Museum of Modern Art, home to more than 15,000 works, including masterpieces by Henri Matisse, Georgia O’Keefe and Jackson Pollock. The building itself is a $62-million architectural masterpiece.

Travelling with kids? While away a few hours at Pier 39 at Fisherman’s Wharf, where kitschy souvenir shops, saltwater taffy and popcorn peddlers, an old-fashioned merrygo-round and the surprisingly noisy sea lion gang clamour for your attention. It’s good, touristy fun.

9.

If you’re in town over a weekend, the Ferry Plaza Farmers Market is a must-stop. Pick up a fresh pastry and coffee and take a wander amidst the towering displays of locally grown produce and artisan cheeses.

10. Your efforts to climb up the 64metre Coit Tower on Telegraph Hill will be rewarded with a breathtaking, 360-degree view of the city. Go in the late afternoon to catch a glimpse of the flock of green parrots (descendants of escapee pets) that camps out nightly in the trees on Telegraph Hill.

Currently, Air Canada, Alaska Airlines and United Airlines offer daily service from YVR to San Francisco.

For more information, please visit the Airport Authority website at www. yvr.ca and click on the Destinations From YVR section.

Alcatraz Island is a small island located in the middle of San Francisco Bay. It served as a lighthouse, then a military fortification, then a military prison followed by a federal prison until 1963, when it became a national recreation area.

WestJet Marks Fifth Consecutive Record Month

W

estJet has announced its May load factor at 80 per cent, exceeding May 2006 load factor by 3.1 percentage points and setting a record load factor for the month of May. This is the fifth consecutive month WestJet has produced a record load factor. May results include a 15 per cent capacity increase as measured by available seat miles (ASM) and a 20 per cent increase in revenue passenger miles (RPM).

“We are pleased that every month in 2007 has produced a record load factor,” said Sean Durfy, WestJet president. “What makes this more impressive is our year-to-date ASM growth of 18 per cent. In May, we transitioned a further 15 per cent of our capacity to domestic routes in order to meet summer demand. Quarter-to-date revenue per available seat mile is slightly positive over last year.”

JUNE

2007

•

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10

•

JUNE

2007

Baxter Launches TBE Awareness For Canadians Travelling To Europe B

axter Corporation has launched a website to help Canadians who are planning travel to Central and Eastern Europe learn more about Tick-Borne Encephalitis (TBE) and how to prevent contracting this disease. TBE is transmitted by the bite of an infected tick during which contact time takes just one tenth of a second. According to the World Health Organization, TBE is a serious central nervous system disease, which may result in long-term neurological symptoms in patients, and even death.

Every year, TBE is detected in new regions of Europe and the Public Health Agency of Canada recommends that at-risk Canadian travellers protect themselves.

“With 10,000 cases reported each year, TBE has increased in Europe

by almost 400 per cent in the last 30 years,” said Dr. Jay Keystone, a travel medicine specialist with Medisys Travel Health Clinic and the Tropical Disease Unit at Toronto General Hospital. “TBE is now endemic in regions of 27 European countries, spreading from Sweden across to the Baltics.”

Currently, TBE prevalence is particularly high in regions of Austria, Czech Republic, Slovenia, Germany, Switzerland, Hungary, Poland, Sweden, Finland, Russia, Estonia, Latvia, Lithuania, Belarus, and the Ukraine.

At-risk activities include hiking, biking, camping or picnicking in grasslands or woodlands.

“All of these activities put you at risk of getting TBE because all of

these activities put you at risk of getting a tick bite,” said Dr. Keystone.

TBE can also be contracted through the consumption of unpasteurized milk or milk products in endemic regions.

While there is no known treatment for someone infected with TBE, preventative measures can be taken.

“Although travellers can protect themselves by using insect repellent, limiting exposed skin and avoiding unpasteurized milk, immunization is the most practical means to prevent TBE,” said Dr. Keystone. “It can be given even to the last-minute traveller. Two doses over two weeks gives almost 100 per cent protection.”

Travellers can contact their physician or local travel clinic for information on immunization.

Around And About At

Airport Events Landmark Aviation’s Barbecue

Scott Harrold, Landmark Aviation’s manager of business development and Diane Warfield, Shell Training Centre.

Photo Jim Jorgenson.

L

ast month, Landmark Aviation held its annual barbecue.

Landmark operates the Shell Aerocentre, a full service FBO on the airport’s southside and recently expanded, taking over the adjacent Penta Aviation Services property.

In addition to fun, food and employee camaraderie, a raffle draw was held raising more than $500 for the Canuck Place Foundation. The donation was made in memory of Chelsea Spencer the granddaughter of Shell Training Centre employee, Diane Warfield.

DEADLINE HELP WANTED & CLASSIFIEDS June 30.

For July SkyTalk Issue.

JUNE

2007

•

11

Flying With Family? Consult The CATSA Checklist First A

ir passenger traffic in Canada is expected to increase by about 20 per cent during the peak months of July and August, with an anticipated 19-million travellers for those two months alone. With the spike in passenger volumes, it is even more important to help avoid hassles and delays at security-screening checkpoints by ensuring you have the permitted carry-on items.

When travelling through the airport, restrictions on liquids, aerosols and gels remain in effect. These items must fit in a container with a maximum capacity of 100 millilitres. All containers must be placed in a clear re-sealable plastic bag to help expedite screening. One-litre bag per passenger is permitted.

There are exceptions to accommodate travellers with children and medical needs. The Canadian Air Transport Security Authority (CATSA) has put together a Flying with Family Checklist with useful advice for people travelling with children and people with medical needs. The list covers some of the most frequently asked questions when travelling with baby food, medications, toys, plus other

your carry-on bag.

Gel packs are permitted for medication that requires refrigeration.

• Toy guns and weapons ammunition are not permitted carry-on baggage.

• Diaper bags and knapsacks. Be prepared to have all the compartments and pockets searched.

• Electronic equipment such as iPods, portable DVD players, laptops, computerized games and video cameras are permitted as carry-on items.

For more information on CATSA, consult www.catsa.gc.ca.

•

helpful tips.

• Baby food, formula, breast milk and juice are permitted in carry-on baggage, if you are travelling with a baby aged two and under. Bring only what you need for the duration of your flight.

• Snacks and solid food such as fruits, vegetables, sandwiches and cookies are allowed as carryon items.

• Bottled water and other beverages are not permitted through the pre-board screening check-

Security Measures For Liquids, Gels And Aerosols PERMITTED through pre-board security screening: • Liquids, gels or aerosols in containers 100 millilitres or less. These containers must be placed in one clear, closed and re-sealable plastic bag no larger than one litre.

• One bag per person.

• Liquids, gels and aerosols include, but are not limited to, hand lotions, cleansers, moisturizers, suntan lotions, antibacterial gels, shaving cream, perfume and cologne.

NOT PERMITTED through pre-board security screening: • Unsealed, open or opaque plastic bags of any size with liquids, gels or aerosols in containers of any size.

• Liquids, gels or aerosols in containers larger than 100 millilitres.

•

point. Drinks are available in the secure area, past the checkpoint.

Prescription medication must be properly and professionally labelled. If the medication requires syringes and hypodermic needles, make sure that the needle guards are in place and accompanied by labelled medication. The name on the medication must match the name on the passenger’s boarding pass.

Prescription and essential nonprescription liquid medications, including cough syrup, nasal sprays, eye drops and contact lens solution may be packed in

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September 2007

www.bcit.ca

Special Souvenir Magazine Celebrates BCIT 50th Anniversary

Celebrating 50 years of Leading in Aerospace

September 2007

www.bcit.ca

Celebrating 50 years of Leading in Aerospace

When BCIT’s $80-million Aerospace Technology Campus (ATC) opens this September on a new 12-acre site at the gateway to YVR, it will have the distinction of being the largest aerospace training school in Canada and one of the world’s most technologically advanced aviation training schools.

To publicize and celebrate the 50th anniversary of BCIT’s aerospace programmes at the opening of the new Aerospace Technology Campus, a very special souvenir magazine is being planned that will feature BCIT’s role in

EXEMPT from restrictions: Passengers must declare all such items to security screening authorities.

Additional screening could be required.

• Baby formula, baby food and milk or juice if travelling with children two years of age and under.

• Prescription and essential non-prescription medicines.

No bag required for exempt items.

this important industry and showcase the new state-ofthe-art facilities.

BCIT ATC invites you to become a part of this historic publication by including and recognizing your company within its pages. Your advertising support of this publishing project will benefit your company by providing year-long exposure to the local and international aviation and aerospace industries, which is made up of thousands of key decision makers who have a specific interest in the success and future of the aerospace industry.

Book your space before June 30, 2007, for best-discounted rates.

For a media kit, please contact Patrick Stewart

Westco Marketing Ltd. Telephone (604) 644-9067 Fax (604) 736-6750 email: pstewart@westerndriver.com

12

•

JUNE

2007

Delta Insiders Offer Global Travel Tips D

elta Air Lines is sharing with customers the travel experiences of its most seasoned and well-travelled flight attendants and employees to create SiteSeer Travelcast, a unique series of complimentary downloadable mini travel shows. With an average of nearly 20 years of experience, Delta employees—composed primarily of flight attendants—double as personal guides who share their expertise and experience through entertaining and insightful virtual tours that offer undiscovered, eccentric and money-saving information about each city.

Individuals can download the new SiteSeer Travelcast videos, the first custom-created travel podcast series from an airline. Initial videos feature Boston, Brussels, Los Angeles, Mumbai, New York, Orlando and Seoul.

“SiteSeer Travelcast is a perfect example of how the ‘new Delta’ is dedicated to rethinking every moment of the travel experience, including the itinerary for the destination itself,” says Tim Mapes, Delta’s vice president of marketing. “Through a simple online trip, travellers can quickly know more from the people who go more by obtaining helpful, unique and moneysaving tips from Delta’s travel professionals.”

The Brussels’ podcast informs viewers that the Place de Chatelain

hotel hosts a Wednesday evening street market where wine samples are free for travellers who return a tasting glass acquired with a deposit of less than two Euros.

The New York SiteSeer Travelcast discloses that the original Macy’s offers an 11 per cent discount coupon for tourists (with valid identification).

Delta’s virtual tour guides also demonstrate that a city’s authentic flavour doesn’t have to break the bank, as travellers learn they can sample inexpensive, yet rich, regional delicacies such as Mumbai’s fruit dessert

“pan” and Brussels Pierre Marcolini “couture” chocolate.

“I’ve been giving travel tips to passengers and friends both in the air and on the ground for more than 20 years,” said David Lang, an Orlando-based Delta flight attendant who serves as a guide. “With SiteSeer Travelcast’s downloadable video podcasts, I can now reach even more customers with my travel tips who can carry them all on their MP3 players.”

To view or download a travel podcast series, visit www.delta.com/siteseer.

Brussels Pierre Marcolini’s “couture” chocolate is one of the secret shared with travellers in Delta’s SiteSeer Travelcast.

Leaving A Problem-Free Estate A

friend of mine was recently appointed executor of his father’s estate. “Wow, what a mess he left,” my friend moaned. We discussed this a bit further and he shared, somewhat in detail, the problems he now faces as executor.

While most people will never be faced with the task of being an executor (and I suggest you don’t rush to take that job), the majority will leave a will and/or an estate at their death that will require administration by an executor. Careful planning beforehand with professionals is necessary to ensure a straightforward easy-toadminister estate is left.

Based on the problems my friend is experiencing as a result of being named executor, the follow list outlines how to avoid leaving financial and estate problems for your heirs.

Let your executor know the location of your will. The probate court requires the original will. It should be kept in a safe location, such as a bank’s safety deposit box, and the executor or family members told of its location. In the case of my friend, he didn’t know where his father’s will was stored. He found copies easily, but it took three weeks of searching before the lawyers located the original in their office.

Do not keep controversial details of your will secret from close family members. If assets are not going to be equally divided between family

members, it is recommended that this be disclosed beforehand in order to avoid ill feeling between family members later on.

Include estate tax planning.

While there is no “estate tax” for Canadians, upon death assets are subject to capital gains. Canada Customs and Revenue Agency (CCRA) deems each taxpayer to have sold all his assets on the date of death, which triggers capital gains taxes payable on capital property such as shares and real estate—except for the deceased’s personal residence. If the deceased has shares in several companies that have been held for many years, the capital gains taxes could be in the hundreds of thousands. As a result, the estate may have to reduce the distributions to each beneficiary because of taxes, legal and accounting fees charged.

Declare overseas investments on tax returns. It is perfectly legal to have a bank account in another country as long as interest income is declared on your Canadian tax return. Failure to do so will mean that the executor will have to make a voluntary disclosure of unreported interest income or be held personally liable for any “back taxes” owed on the account. This can be an expensive and time-consuming process.

Summarize assets and investments. This is particularly important if investments are being held at multiple banks and investment firms, or shares are held in several companies.

A listing summary of all accounts, shares and assets helps the executor to locate all in investments in a timely manner.

Consider life insurance as a part of estate planning. If assets are

MONEY MATTERS

By Peter Kutney, Equinox Financial Group in a single name, the vast majority of the estate may be tied up in probate after one’s death. With life insurance the estate is bypassed and beneficiaries receive funds directly without having to wait for the estate to be settled. Bear in mind, though, that life insurance becomes somewhat expensive for those over age 60.

My friend continues to work his way through some of these problems as executor. He estimates that the estate will take at least 18-24 months to complete. Perhaps we can learn from his experience. We all leave a legacy of some sort when we depart this life and proper planning will ensure we leave a problem-free estate for our heirs.

Peter Kutney is financial planner with Partners in Planning in Vancouver. He can be reached at (604) 438-1603 or pkutney@telus.net.

Top Bartenders Battle To Produce Cathay Pacific’s New Signature Inflight Drinks

L

ast month, Cathay Pacific Airways brought together around 30 of Hong Kong’s top bartenders for a unique cocktail competition. Organized in conjunction with the Hong Kong Bartenders Associations (HKBA), the aim of the competition was to select two new signature drinks—one alcoholic and one non-alcoholic—to be served to the airline’s First and Business Class passengers across its global network.

The contest attracted the city’s top bar staff from leading hotels, restaurants and bars. The winning alcoholic cocktail was created by Gerald Bedana from Morton’s of Chicago and named “Cloud “9”. The cocktail is a blend of vodka and fresh lemon juice with mint leaf.

The non-alcoholic category was won by Cheng Kachun who works at Spoon at the InterContinental Hotel in Tsim Sha Tsui, Hong Kong. His winning creation, “Rosemary,” uses sour plum tea, honey and fresh lemon juice.

The contestants had a fixed time to prepare their cocktails, which were evaluated on taste, presentation, ease of preparation and whether it matched the unique image of the airline.

A panel made up of leading Hong Kong food critics and wine commentators judged the cocktails.

Both winners received a special trophy and a pair of Cathay Pacific Business

Cathay Pacific cabin crew with the two winning drinks.

(LEFT) Around 60 cocktails were created at Cathay Pacific Inflight Cocktail Competition.

Class tickets in honour of their mixing skills.

Cathay Pacific first collaborated with the HKBA six years ago to hold its inaugural cocktail competition. The original two winning drinks – “Cathay Delight” and “Pacific Sunrise”—are still served to thousands of passengers on Cathay Pacific flights every week and will remain on the drinks list together with the new winning cocktails.

Cathay operates 17 flights per week to Hong Kong from Vancouver and one daily from Vancouver to New York’s Kennedy airport.

JUNE

2007

•

13

Richmond Hospital Foundation Receives $100,000 From McPhail Foundation T he McPhail Family Foundation has donated $100,000 to the Richmond Hospital Foundation to upgrade two operating rooms to state-of-the-art minimally invasive surgery (MIS) suites. Last year, the McPhail Foundation contributed $200,000 to bring leadingedge digital endoscopy equipment to the Hospital.

Long-time Richmond residents, James and Ann McPhail have donated more than $500,000 to the Richmond Hospital Foundation since it opened its doors in 1987.

James MacPhail, who passed away in February 2005, was a founding trustee of the Richmond Hospital Foundation. He started his career as a trucker and later became a road contractor and international real estate developer.

Supporting the Richmond Hospital is a family tradition for the McPhails, with their son, Terry, joining the Board

in 1998, and later serving as chair. “The hospital has been important to our family for a long time,� said Ann McPhail. “We wanted to help bring the best possible care and state-of-the-art medical equipment to Richmond Hospital, and is at the forefront of surgical technology.�

Thanks to the generous donation from the McPhail family, the Richmond Hospital Foundation has now raised more than $1-million to bring leading-edge surgical technology to Richmond Hospital. “The McPhails are true community leaders,� said Lisa Westermark, executive director of the Richmond Hospital Foundation. “Their support has helped bring world-class care to our community.�

MIS is considered the new direction and standard for surgery. With minimally invasive procedures, surgeons simply insert thin, telescopic instruments and sophisticated video

equipment through small openings.

Instead of cutting a foot-long incision to “open� a patient, surgeons operate through an opening that is the size of a paperclip using instruments the width of a pencil.

The benefits of MIS are remarkable. Patients experience shorter hospital stays, faster recoveries, and less pain, blood loss and tissue trauma. Today Richmond Hospital is home to more than 8,500 surgeries a year. With the new MIS suites, the hospital will be able to treat more patients faster, increase the number of surgeries, and reduce wait lists for surgery.

Established in 1987, the Richmond Hospital Foundation is a registered charity that raises money to fill the and the greater needs of the hospital.

A Board of Trustees who represents a broad spectrum of the community governs the Foundation.

(Left to right) Dr. Peggy Yakimov, senior medical director, Richmond Hospital; Lisa Westermark, executive director, Richmond Hospital Foundation; Ann McPhail, James and Ann McPhail Foundation; and Dr. Jeff Coleman, chief operating officer, Richmond Health Services.

Go Green...

Drive A Hybrid!

Come see the Prius, Camry and Highlander Hybrids Also, More Than 60 Used Vehicles In Stock!

Grant McDaniel

(former YVR Air Canada employee)

Sales and Leasing of New and Used Vehicles

American Plans Cabin Upgrade In Its 757 Fleet

Cell: 604-868-5875

Christian Chia President OpenRoad Auto Group

A

merican Airlines is to upgrade the passenger cabins of its entire fleet of 124 Boeing 757s. The improvements, to be made from next year, will include new seats, new cabin interiors and updated in-flight entertainment systems. Two more seats will be added to the airline’s First Class, giving 24 on each aircraft. The airline has already announced plans for enhancements to its 777s, 767-300s and 767-200s.

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JUNE

2007

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Security (BST) training will be provided to suitable applicants.

Servisair, a Global Airline Service Provider is currently accepting applications for part time positions with potential full time opportunities at the Vancouver Int’l Airport

Comfortable accommodation, with special discounts for airline personnel. Five minutes from airport, in Richmond. from airport.

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JUNE

2007

•

15

Cathay Pacific CEO Outlines Positive Developments In PostHandover Hong Kong

Cathay Pacific chief executive highlighted positive developments in the 10 years of the Hong Kong SAR, with special reference to its growth as an aviation hub, during a lunchtime address organized by the Vancouver Board of Trade.

A

t a lunch gathering hosted by the Vancouver Board of Trade earlier this month, Cathay Pacific chief executive Philip Chen shared his view on the positive developments in Hong Kong since the establishment of the Hong Kong Special Administrative Region (HKSAR) in 1997.

Chen said that since 1997, when the HKSAR was established, Cathay Pacific had embarked on an ambitious growth plan driven by a desire to further build and strengthen Hong Kong’s position as one of the world’s leading aviation hubs, in turn boosting the city’s economic development.

“Looking back over the past 10 years, Cathay Pacific’s expansion and business strategy has been to build and strengthen Hong Kong as a global aviation hub,” said Chen.

“The success of Hong Kong is clear to see and I believe we can expect even greater things in the future, which makes us believe we are moving in the right direction.”

Chen explained that the airline

industry and the community as a whole had faced many challenges over the past decade, including the Asian financial crisis, SARS, the post-911 downturn and the huge rise in fuel prices. “Unfortunately it’s impossible to predict or avoid such crises, but together we made it through a number of tough situations over the past 10 years and emerged stronger than ever. That is why I believe there’s a bright future ahead for both Hong Kong and Cathay Pacific.”

Describing Hong Kong’s close connections to Vancouver, Chen called it “the de facto sister city of Hong Kong.”

In 1983, Vancouver was Cathay Pacific’s first North America gateway and it was the first airline to launch a non-stop service between the two cities. Today, Cathay Pacific operates 14 flights weekly from Hong Kong to Vancouver and that number will grow to 17 flights weekly from June 14 through October 28 this year. As a region, North America is now the second largest market for the airline.

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#Limited time lease offers based on new 2007 Accord Coupe SE, model CM7267J / 2007 Accord Sedan SE, model CM5677J / 2007 Odyssey LX, model RL3827E available through Honda Financial Services on approved credit. £3.9% / 3.9% / 3.9% lease APR for 48 / 48 / 48 months. Monthly payment is $288 / $288 / $398 with $5,948.67 / $5,948.67 / $4,972.71 down payment or equivalent trade, $1,360 / $1,360 / $1,505 freight and PDI, first monthly payment and $0 / $0 / $0 security deposit due at lease inception. Total lease obligation is $22,343.12 / $22,343.12 / $27,206.68. Taxes, license, insurance and registration are extra. 96,000 / 96,000 / 96,000 kilometre allowance; charge of $0.12/km for excess kilometres. Retailer may lease for less. Retailer order / trade may be necessary. †Limited time financing offers based on new 2007 Accord Coupe SE, model CM7267J / 2007 Accord Sedan SE, model CM5677J / 2007 Odyssey, model RL3827E available through Honda Financial Services on approved credit. ‡MSRP is $29,060 / $29,060 / $34,805 (includes $1,360 / $1,360 / $1,505 freight and PDI), financed at 1.9% / 1.9% / 1.9% APR equals $831.09 / $831.09 / $995.39 per month for 36 / 36 / 36 months. Cost of borrowing is $859.07 / $859.07 / $1,028.90 for a total obligation of $29,919.07 / $29,919.07 / $35,833.90. Taxes, license, insurance and registration are extra. Retailer may sell for less. Retailer order / trade may be necessary. ∑$1,500 Option Dollars offer applies only to retail customer purchase, lease or finance agreements for new 2007 Accords, Odysseys, Pilots and Ridgelines concluded, to a maximum of $1,500, respectively with Honda Canada Inc., between June 1st, 2007 and June 30th, 2007. $1,500 Option Dollars includes PST, GST, HST, QST, where applicable. Some conditions apply. Valid only on purchase, lease or finance agreements up to a maximum of $1,500 concluded at participating Honda retailers. See your Honda retailer for full conditions and details. †#£∑Offers valid from June 1st, 2007 through June 30th, 2007 at participating Honda retailers. Subject to change or cancellation without notice. See your Honda retailer for full details. ¥Visit vehicles.gc.ca for more information.

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