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A prominent new Customer Information Counter centrally located in the baggage carousel area of the Customs Hall, where translation services are provided in more than 170 different languages through a Language Line.
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A new Greeter Information Board allows passengers in the Customs Hall to have their name displayed on a large screen in the public greeting area to let their party know they have arrived.
YVR Implements Immediate Changes To Improve Service V
ancouver Airport Authority has announced significant changes to passenger and visitor services at Vancouver International Airport (YVR) as a result of preliminary findings of the Airport Authority’s internal review of cir-
Tourism BC Visitor Centres Offer A Variety Of Services
cumstances surrounding the death of Robert Dziekanski at YVR on October 14, 2007. The changes have been made to improve service for passengers and visitors at YVR in four key areas: Customer Care, Communication, Safety and Security, and Medical Response. Some of the changes will be applied immediately, while others are planned for implementation in the coming two months and in the next
Tourism guides and maps for all regions of British Columbia are available free at the visitor centres at YVR.
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id you know that Tourism British Columbia has operated two visitor centres at YVR since 2001? One centre is located in the International Terminal Building; the other is directly opposite the WestJet baggage carousels in the Domestic Terminal Building. In addition to the visitor centres at YVR, Tourism BC owns and operates five other British Columbia visitor centres at strategic border-entry points and travel corridors throughout the province—Golden, Osoyoos, Merritt, Mt. Robson Provincial Park and the Peace Arch border crossing. These gateway centres represent the broad range of tourism opportunities and services available throughout the province, while reflecting page
the public greeting area • Larger, brighter signs with pictograms and multiple languages • Hourly walk-throughs of the Customs Hall and 24-hour public safety patrols. “Over the past seven weeks, our team has reviewed every aspect of our operations, from See CHANGES,
Air Canada Introduces Direct Service To Australia
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See Visitor Centres,
two years. Among the key changes: • 24-hour Customer Care in the International Arrivals area and inside the Customs Hall • Additional Customer Care training and tools • Easily identifiable, terminal-wide access to translation services • 24-hour in-terminal medical response • Messaging service from the Customs Hall to
his month, Air Canada will introduce daily non-stop service between Vancouver and Sydney, Australia using its new 777-300ER (extended range) aircraft. With the introduction of this service, Air Canada will be the only air-
line offering non-stop service between Canada and Australia. Air Canada has timed its new VancouverSydney non-stop service to offer customers a vast array of timesaving connections to and from points
3
I
5
The Sydney Opera House is one of the world’s most distinctive 20th century buildings and one of the best-known icons of Australia.
throughout North America and Australia. The carrier’s new non-stop routing, with an elapsed time of approximately 15 hours southbound and 14
YVR’s Annual Christmas Tree-Decorating Contest t’s that time of year, when the weather cools and the holiday season heats up at YVR. The season’s festivities are already underway, with the kickoff of the annual Children’s Christmas Tree-Decorating Contest. Earlier this month, 30 elementary school classes, (Grades 1-4) from across the Lower Mainland came to YVR to decorate Christmas trees with handmade ornaments. Each tree has a different corporate sponsor and all will be on display on the columns lining the International Terminal
page
until the end of December. Airport visitors are invited to vote for their favourite tree by submitting a ballot, available underneath each tree, and donating to the CKNW Orphans’ Fund at one of the customer service counters. Ballots will be entered in a draw to win a $250 YVR Shopping Gift Certificate for use at any YVR shop, service or restaurant. Prizes will be awarded to the schools with the majority of votes, and all monies raised through donations and sponsorship fees
See DIRECT SERVICE,
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8
will go to the CKNW Orphans’ Fund, which assists individuals and local organizations and projects concerned with the welfare of children who are underprivileged or have disabilities. Travellers are encouraged also to do their holiday shopping right at the airport. With every $100 purchase (single receipt), travellers receive 10 YVR Bucks, which may be used at any of the more than 160 merchants at YVR. Travellers also receive complimentary gift-wrapping service with any YVR purchase.
Cell Phone Rentals
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Call * YVR is the international aeronautical designation for Vancouver International Airport.
604-671-4655
06 Dodge Caravan, “People mover” #130
CARS
06 Explorer leather #287
07 Pontiac G5 Base, Sedan #426 07 Dodge Caliber, “A winner” #263
06 Ford Freestar wagon master #419
07 Ford Focus, “Outstanding value” #280
06 Ford 15-pass. Van XLT #181
07 Pontiac G5, “Wow, 40% off” #425
06 Pathfinder SE, Off-road #420
07 Cobalt 2 Dr. “Save thousands” #187
06 Sienna Van 7-pass. #006
07 Chrysler Pacifica, “Only 16,000 km” #132
06 Toyota Sienna 8-pass. #092
07 Dodge Magnum SXT #220 07 Dodge Nitro, “The hot one” #219
06 Pontiac Montana #375
07 Hyundai Accent, “Almost free” #307
06 Dakota SLT Quad, loaded, canopy #420
07 Hyundai Sonata Luxury #065
06 Ford 120pass. Van XLT #369
07 PT Cruiser, “Family fun” #035
06 Infinti FX35 oaded, Sport Utility #383
07 Nissan Maxima Full size Luxury #303 07 Cadillac DTS Leather, OnStar #204
05 Dodge Dakota 4x4, “A leader” #321
07 Hyundai Elantra, “Very nice” #232
05 Dodge Caravan Family Van #184
07 Mazda 3, “Strong seller” #024
05 Ford Ranger, Black, 2 wheel #160
07 Mazda 5 Hatchback #317
05 Ford Freestyle, “Very reasonable” #252
07 Pontiac G6, “Wow, 35% off new” #158
05 Chev Trailblazer 4x4, Loaded #251
07 Toyota Camry Luxury #369
05 Mazda Tribute GT AWD #411
07 Toyota Crolooa, “Hot seller” #085 07 Toyota Camry, Special, leather #097
06 Nissan Altima, “Priced below market” #415
07 Toyota Matrix, “Big, small car” #1020
06 Nissan Sentra, “Only $13,800” #400
07 Toyota Yaris, “Great car, great price” #352
06 PT Cruiser, “Great value” #058
07 Focus Wagon, moonroof, leather #291
06 Sebring, “Economical sedan” #098
07 Taorus SEL Leather, sun roof #245
06 Toyota Corolla, air, power group #050
07 Suzuki Swift H/B #378
06 Solstice Convertible #221
07 Nissan Maxima, leather, roof #303 07 Chevy HHR #359
06 Mini Cooper Soho Edition #381 05 Ford Focus ZX5 SES h/b, grey #078
Vans, Sports Utilities, Pickups 08 Ford Escape, “Next to new” #243 07 GMC Yukon XL SLT, lthr, flex fuel #080 07 Ford Freestyle, “Another winner” #272 07 Jeep Compass 4x4 Sport utility #319 07 Toyota Highlander 4x4 “People mover” #305 07 Tucson Family wagon #286
05 F350 S/Cab Diesel FX4 4WD #403 05 F350 Crew Cab Diesel, XLT, 2WD #404 05 Lincoln Navigator “Every option, Vancouver own” #324 05 Jeep Liberty 4x4 #395 04 Venture Family Van #400 04 Chevrolet Venture, “Great shape” #275
07 Monte Carlo Coupe #408
05 Chevrolet Mailbu Maxx, “Hot seller” #1181
07 Buick Full Size Allure #407
05 Chevrolet Malibu, “Great value” #405
06 Ford Taurus, “Only one @ $11,980” #412
05 Ford Focus ZX3 Sport #1170
06 Chrysler Convertible #1056
05 Honda Civic, “Gas miser” #103
06 Lincoln Towncar, “Vancouver vehicle” #290
05 Mazda RX8, 6-speed sports #1069
06 Chrysler Sebring Convertible, 16 km #320
05 Mazda 3, “Popular” #172
06 Chevrolet Aveo, “Gas miser” #315
05 Chevrolet Optra, “Gas miser” #249
06 Chevrolet Cobalt, “Common cents” #1007
05 Ford Mustang Convertible #373
07 Santa Fe AWD, “Bargain” #264
06 Chevrolet Impala LS OnStar, leather #915
05 Mazda a6 GT, roof, leather #410
07 Santa Fe 2 wheel #289
06 Chrysler 300C Hemi, “Wow!” #815
04 Volvo S80 AWD turbo #120
07 Suzuki Grand Vitara X17 4x4, loaded #339
06 Ford Focus, a/c auto. “Nice vehicle” #360
04 Cadillac CTS Sedan, 23,000 km #89104
07 Toyota Sienna Family Wagon #214
03 Chevrolet Astro Van 7-pass. #095
06 Honda Civic, “Mr. Thrifty” #206
Mercedes C230, “Flawless” #278
07 Rav4 4x4, “All the toys” #283
03 Ford Explorer 4x4, “Real value” #1145
06 Hyundai Elantra, “Great value” #179
04 Saturn ION #376
07 Mazda B4000 4x4, P/U #378
06 Mazda 3, “Big seller” #040
03 Chevrolet Impala, Outstanding value” #169
07 Hummer H3, leather, roof, loaded #360
06 Nissan Altima Special, leather #048
03 Jaguar S Type R V8 supercharged #312
06 Ford Ranger Sport, supercab #769
03 Pontiac Montana #377
06 Cadillac Escalade
03 Accord Coupe EX leather #960
06 Chevrolet Uplander LS loaded #131
03 Chrysler Caravan “People mover” #393
07 Toyota FJ Cruiser, “Every option” #281
04 Ford F150 Super Cab 4x4 #293
07 Ford Edge “A beauty” #265
04 Chevrolet silverdao Limited Ed. 4x4 #1062
07 Chevy Colorado XCab 4x4 #1093 07 Dodge Grand Caravan, “People mover” #218 07 Ford Explorer SportTrac, leather #1173 07 Ford Escape 4x4 #292 07 Freestar Sport Family ent. #164
04 Mazda MPV, “Don’t hesitate” #223 04 Mercedes Benz ML500 4x4 #196 04 Pontiac Montana, low kms, Family Van #167 04 Pacifica, leather, AWD, TV, DVD #392 04 Dakota Quad Cab SLT #275
03 FordWindstar Wagon Master #244
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DECEMBER
Visitor Centres
from page
1
2007
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PRESIDENT’S CORNER By LARRY BERG, President and Chief Executive Officer Changing The Face Of Customer Care
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Tourism British Columbia operates visitor centres at the Arrivals area in YVR’s Domestic Terminal and International Terminal buildings. the unique attributes of the local environment. Since opening the British Columbia visitor centres at YVR seven years ago, courteous, knowledgeable staff have provided visitor counselling and detailed itinerary planning to 1.5-million people. Services include free accommodation reservations, transportation and attractions ticketing, and helpful travel information such as community information on all areas of British Columbia. In addition, the visitor centres offer a variety of other travel-related goods and services, including maps, phone cards, SmartCards, cell phone rentals and an extensive selection of
free publications and brochures. These products and services are also available to all YVR staff and employees. Staff at the visitor centre can assist with weekend get-away plans, value-added accommodation packages and, at this time of year, discounted lift tickets and equipment rentals for Grouse Mountain and Sun Peaks, and discounted multi-day lift tickets and equipment rentals for Whistler/Blackcomb. The holidays are coming, so be sure to drop by either British Columbia Visitor Centre locations at YVR to check out the variety of products and services that are offered.
his month, we announced improvements to the way we provide care to our customers. Following the death of Robert Dziekanski on October 14, we took a long, hard look at the way we serve passengers and visitors at YVR and we asked ourselves: How can we do better? As I said on December 7 at the time I announced our changes, I think that in the process of working to serve the needs of many, we lost a bit of the human touch – the ability to reach out to individuals who may have different, unique circumstances, like Robert Dziekanski did. In a perfect world, we could change the past. In the real world, we use the knowledge we gain from our experiences to change the future. Let me be the first to say that I am extremely proud of this airport and everyone who works here. We have done some incredible things at YVR since the Airport Authority took over in 1992. The systems and processes we have developed here have served as prototypes for other airports around the world. We have a reputation for leadership and a talented team that achieves incredible results every day. We need to focus now on individual care for each person who uses our airport, no matter the time of day, no matter the language they speak, and no matter whether they are a seasoned traveller or whether this is their first trip. In my 15 years with the Airport Authority, I have seen our team members reach out to customers each and every day. The improvements we
have and will be implementing will give our people the tools to assist our customers in every circumstance. The process for identifying and implementing these changes started in October, but it is far from complete. As the various investigations into Robert Dziekanski’s death progress, I expect we will learn more and identify new ways we can improve. I am committed to taking action to continuously improve our customer care and I know we have the team to make this happen. In the time since our own internal review began, I have seen remarkable examples of the ingenuity and commitment of our people. We are now the only airport in Canada to feature a Greeter Information Board for international passengers in the Customs Hall to post their names to be viewed in the public area. We are also the first airport in Canada to provide full-time customer care in the Customs Hall. It is through the hard work of our employees and our excellent relationships with our partners, including Canada Border Services Agency, that we were able to achieve these firsts in such a short period of time. Going forward, we will continue to work on providing 24-hour personalized service so every person who visits YVR feels welcomed, cared for, safe and secure. We welcome your advice on how we’re doing and your suggestions for doing better. I would like to thank everyone in the community for their continued support of our airport. I also extend to you my warmest wishes for a happy holiday season and all the best for the New Year.
Name that AIRCRAFT
American Airlines Employees Spearhead FOD Walk
Last month’s winner of the Name That Aircraft contest:
Douglas Fung Send the correct name of this aircraft (make and model) and you could win a
A $25 Gift Certificate for Aviation World.
Vancouver Airport Authority donated hats to all participants at last month’s American Airlines FOD Walk.
W
hat do suitcase wheels and loose gravel have in common? These seemingly harmless objects are potentially dangerous to aircraft operating on runways. In aviation circles, these items are known as FOD, or Foreign Object Debris. If left undetected on a runway, FOD can cause serious damage to an aircraft. In addition to the safety hazards posed, FOD costs the aviation industry an estimated $4-billion annually. Currently, airports perform visual inspections of runways and taxiways for FOD, but, at night or during poor weather, FOD detection can be difficult. In 2006, YVR installed four Tarsier FOD radar detection units, which can successfully detect and locate small objects on an airport runway to accuracy of three metres and at a distance of up to two kilometres.
In addition to the high-tech detection systems, employees from the Airport Authority, airlines, and service providers walk the runways, taxiways and aprons in search of FOD as part of a comprehensive program to increase awareness among airport employees about the importance of keeping YVR FOD free. Last month, as part of their commitment to keeping the airport FODfree, American Airlines held a twohour FOD walk. In addition to the airline’s employees, personnel from Servisair, Cara and Air North participated. The volunteers, who collected FOD that included cups, plastic straps, metal luggage tags, rubber mats and outdated airline magazines, were treated to hot chocolate with marshmallows after their early morning walk.
Panavia Tornado GR4
Answer:
Send your answer by Email: jstewart@westerndriver.com; Fax: (604) 736-6750; Mail: SkyTalk, 306-5400 Airport Road South, Richmond, BC V7B 1B4 A draw will be made from all correct entries received by December 31, 2007. The winner’s name will be published in the January issue of SkyTalk.
The Panavia Tornado is a family of twinengine combat aircraft, which was jointly developed by the U.K., Germany and Italy. It is one of the world’s most sophisticated and capable interdiction and attack aircraft, with a large payload, long range and high survivability.
Your Airport Community Newspaper DECEMBER 2007 ISSUE • Vol. 15 • No. 2
YVR SKYTALK, the official newspaper of the Vancouver International Airport, is owned and published monthly by Westco Marketing Ltd. for the travelling public and the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher.
Publisher:
Patrick Stewart
Associate Publisher:
Joan Stewart
YVR Editorial Liaisons:
Kate Donegani
Contributing Writers:
Peter Kutney, Jody Holgate
Creative / Production:
James Martin
Photography:
Jim Jorgenson
RICHMOND OFFICE: Suite 306 - 5400 Airport Road South Richmond, BC V7B 1B4 Tel: 604-736-6754 • Fax: 604-736-6750 Email: jstewart@westerndriver.com Printed on Recycled Stock using vegetable based inks Please recycle this product.
www.yvr.ca/authority/news/skytalk.asp
ASSOCIATION OF AIRPORT PUBLICATIONS P.O. Agreement #1676261
•
DECEMBER
2007
Air China Adds Premium Cabin Service On Vancouver Route
Airbus A330’s “Capital Pavilion” Business Class cabin is equipped with a 26.9-centimetre personal entertainment system with plenty of movies, games and local news. 100v AC power outlet is also available for each seat. The luxury seat reclines to 170 degrees with an individual privacy divider that provides more personal space and comfort for each passenger.
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ir China, the airliner partner of the Beijing 2008 Olympics and China’s sole designated flag carrier, has added “Capital Pavilion” Business Class service to its BeijingVancouver route. Using new Airbus A330 wide-body aircraft, the premium cabin service features nearly five feet of seat pitch separating 53-centimetre-wide seats that extend and recline 170 degrees. Air China has now increased its premium cabin service to 11 international routes, covering all of North America and most major
cities in Europe. “Air China is working hard to provide a global, high-quality airline that is well recognized by passengers, most valuable in China, most profitable in China and competitive worldwide,” said Lan Zhang, vice president of Air China. The airline serves 77 domestic and 40 international cities with an extensive network from its Beijing hub, conveniently linking passengers between China and destinations around the world. Air China provides daily non-stop service from Vancouver to Beijing.
Air New Zealand Awards Grand Inaugural Prizes
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ast month, Air New Zealand launched non-stop flights between YVR and Auckland, New Zealand. The new route reduces travel time to a little over 14 hours, whereas previous itineraries from Vancouver to New Zealand totaled an average of around 20 hours. The non-stop flight is operated with Air New Zealand’s new fleet of Boeing 777-200ERs (extended range) configured in 26 Business Premier class seats, 18 Pacific Premium Economy class seats and 269 in Pacific Economy class seats. To celebrate the new route and the special connection between Vancouver and Auckland, a “Win Two Business Premier Tickets From YVR to Auckland, New Zealand” contest was featured last month through 60 participating YVR Merchants. Contest participants could also enter via a special on-line entry form at www.yvr.ca or www. airnewzealand.ca. The winner of the grand prize valued at $18,500 was Bill Smolyn of Surrey, B.C. Subsidiary prize winners, Eric Jiang, Susan Sinclair and Doug Maidens, each received an Air New Zealand retro cabin bag, New Zealand wine and a cookbook.
Kim Abrams marketing coordinator, retail and passenger services Vancouver Airport Authority (left) and Melanie Macauley of Air New Zealand. Air New Zealand’s VancouverAuckland non-stop service departs Vancouver thrice weekly from
March and July through August. The service will be available twice weekly in other months.
Free Information Session January 15, 2008 Burnaby School District 41 5325 Kincaid Street, Burnaby
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DECEMBER
Changes
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2007
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customer care to communication, safety and security, and even building design,” said Larry Berg, president and CEO, Vancouver Airport Authority. “We have an obligation to care for each and every customer who comes through the airport, and the purpose of our internal review is to ensure that we do just that. “The changes we’re announcing reflect a number of significant improvements to customer service and safety that have already been identified and can be implemented now or in the very near future,” Berg added. “As we continue with our review, we expect to identify further improvements that will be included in our near- and long-term plans for YVR.” A. Customer Care 24-Hour Customer Information and Personal Assistance 1. Prominent new Customer Information Counter centrally located in the baggage carousel area of the Customs Hall, staffed any time the Customs Hall is open to passengers, providing translation services in more than 170 different languages through the Language Line, general assistance, and messaging services to the public greeting area. Previously: No Customer Information Counter in the baggage carousel area of the Customs Hall. 2. Representative(s) providing customer care at the BC Visitor Centre 24 hours a day, seven days a week offering translation services in more than 170 different languages through the Language Line, with direct access from the passenger services area and the International Arrivals public greeting area. Previously: Staffed 8:30 a.m. to 11 p.m. without Language Line translation support.
Future Customer Information and Personal Assistance Initiatives (mid-2008) 3. Complete redesign of the passenger service/public greeting area to provide a unified, fullservice international reception lounge with onsite international customer care office and 24/7 coordination staff. Extended Service Hours 4. Passengers arriving from international destinations and entering the Customs Hall are greeted by a Customer Care Representative who provides directions and general assistance, and is trained to identify new permanent residents, students and workers, and direct them to Immigration (bypassing the main queue for clearing the Primary Inspection Line booths). This dedicated representative has mobile access to translation services through the Language Line and will be stationed at the entrance to the Customs Hall from 8 a.m. to 8 p.m. when the Immigration bypass doors are open. Previously: This position was staffed from 9 a.m. to 3 p.m. without Language Line support. 5. The Customer Information Counter near the Immigration area in the Customs Hall operates from 8 a.m. to 8 p.m., providing Language Line support and messaging services to the public greeting area. Previously: This position was staffed six hours a day without Language Line support or messaging services.
Training and Tools 6. All Customer Care staff have a mobile communication device for access anywhere in the terminal to Airport Operations, the 24-hour Language Line and emergency assistance. 7. All Customer Care Representatives and Green Coat volunteers have received refresher instruction in how to assist customers in accessing translation services through the Language Line. 8. Airport Authority employees have received instructions for helping customers to access the Language Line. Future Training and Tools 9. Enhanced tear-off maps illustrated with pictograms available throughout airport (February 2008). 10. Multi-language help brochures at all customer care points (mid2008). 11. New aircraft arrivals video with multi-language airport tour and customer care and process information for passengers before they land at YVR (mid-2008). 12. Expanded comprehensive customer care training for all frontline staff (year-end 2008). 13. Every holder of a Restricted Area Identification Card (approximately 70% of employees working at YVR) to receive a “Customer Care at YVR” card with instructions for directing YVR passengers and visitors to key services, including the Language Line (year-end 2008). 14. Online training for all airport employees for responding to typical and unusual customer care situations (2009). B. Communication Communication Between the Border and the Public Area 15. New Greeter Information Board allows passengers in the Customs Hall to have their name displayed on a large screen in the public greeting area to let their party know they have arrived. This service is provided through the Information Counters in the Customs Hall. Previously: No such service. 16. Customer Care Representatives in the Customs Hall have mobile communications devices, which, in addition to providing access to the Language Line, may be used to phone a passenger’s party in the public greeting area to let them know the passenger has arrived. Previously: No such service. Future Communication Initiatives 17. Joint Canada Border Services Agency-Vancouver Airport Authority committee to examine communication issues and develop solutions for information sharing between passengers, visitors and agencies at YVR (committee in place). 18. Immigration Canada information counter relocation to International Arrivals public greeting area – operational January 2008. Translation Services 19. All Customer Information Counters feature new language identification cards that tell passengers in the 20 most requested languages that free interpretation services are available by pointing to the language of their choice. 20. All Customer Information Counters feature new double-
Onsite in-terminal medical first respond coverage 24 hours a day, seven days a week. handset telephones for using the 24-hour Language Line with a Customer Care Representative. 21. All Customer Care staff are equipped with a brochure version of the language identification card and mobile access to the Language Line for translation services anywhere in the terminal.
Signs 22. Larger, brighter signs with pictograms above help phones. 23. Directions to the public meeting area, with pictograms, added to exit signs in the Customs Hall and passenger service area. Future Signs Initiatives 24. Increased use of pictograms and better, more intuitive, multilanguage signs in the Customs Hall (January 2008). C. Safety and Security Hourly Walk-Throughs 25. Hourly walk-throughs of the baggage carousel area and washrooms in the Customs Hall, and the passenger service area. Previously: Occasional walkthroughs by Airport Authority staff Public Safety Officer 26. New Public Safety Officer role dedicated solely to surveying the airport 24 hours a day, seven days a week for public safety concerns. Skilled in negotiation and will take an active role in de-escalation procedures through non-physical intervention. Mobile Access to Emergency Services 27. All Customer Care staff have a mobile communication device pre-programmed to connect with Airport Operations, 9-1-1 Emergency Services and the 24hour Language Line for access to services anywhere in the terminal. Previously: Customer Care staff not equipped with mobile devices. Security Cameras 28. Two additional monitoring cameras in the passenger service area.
Future Safety and Security Initiatives 29. De-escalation training for frontline operations staff to provide 24/7 de-escalation skills coverage (February 2008). 30. Additional help phones with access to emergency assistance, customer care and the 24-hour Language Line (mid-2008). 31. New security monitoring system with additional cameras and increased recording capabilities as part of redesign of the passenger service/public greeting area (summer 2008). D. Medical Response 32. Onsite in-terminal medical first responder coverage 24 hours a day, seven days a week: BC
Airport Customer Care staff will have a mobile communication device pre-programmed to connect with Airport Operations, 9-1-1 Emergency Services and the 24-hour Language Line. Ambulance Service from 6:30 a.m. to 5:30 p.m. and Airport Authority emergency medical responders from 5:30 p.m. to 6:30 a.m.—respond to all medical calls and proactively survey for public health issues or passengers in medical distress. Previously: Onsite in-terminal BC Ambulance Service staff from 6:30 a.m. to 5:30 p.m.; Airport Authority
Emergency Response Specialists (not always in terminal) respond to Code 3 medical calls.
Future Safety and Security Initiatives 33. Emergency Medical Responder (EMR) level training for Airport Authority Emergency Response Specialists (currently certified as First Responders, Level 3) (year-end 2008).
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DECEMBER
2007
Airport Authority CEO Receives Aviation Award
Air Canada Jazz Inaugurates Seasonal Non-Stop Yellowknife Service
E
arlier this month, Air Canada Jazz flight AC8226 marked the launch of the only daily, nonstop service between Yellowknife
and Vancouver. Air Canada Jazz now operates seasonal daily flights from the diamond capital of North America to Air Canada’s Asia gate-
way hub with 50-seat, made-inCanada Bombardier CRJ aircraft. “We are delighted to introduce our newest flight linking the vibrant and growing economy of Canada’s north to Air Canada’s extensive network at Vancouver,” said Daniel Shurz, vice-president, network planning. “The Yellowknife to Vancouver daily flights complement our daily services from our most northern Canadian destination to Edmonton and Calgary.” Flights depart Yellowknife at 9:05 a.m. and arrive in Vancouver at 10:40 a.m. Return flights depart Vancouver at 12:30 p.m. and arrive in Yellowknife at 4 p.m. The flights, which will operated until April 4, 2008, have been timed to offer convenient connections to and from Air Canada’s entire Asia network and points within British Columbia.
Last month, at the British Columbia Aviation Council’s 2007 Silver Wing Awards, Larry Berg, Vancouver Airport Authority president and CEO (right), was awarded the Robert S. Day Trophy in recognition of outstanding contribution and leadership for the promotion and development of aviation in British Columbia by Ken McNicol, BCAC’s board chair. Photo: Jim Jorgenson
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DECEMBER
2007
•
‘Queen Victoria’ Newest WestJet Reports Record November Load Factor Cunard Ocean Liner W estJet has recorded a November 2007 load factor of 75.6 per cent, 2.2 percentage points higher than in November 2006. This increase in load factor accompanied a capacity increase of 14.8 per cent and growth in RPMs (revenue passenger miles) of 18.3 per cent. “The economy, our continually improving schedule and our exceptional guest experience, delivered by our great WestJetters, continues to drive our traffic results,” said Sean Durfy, WestJet president and
CEO. “We are pleased with our strong load factor during this shoulder period. Every month, our brand continues to strengthen and gain wider-spread acceptance across Canada. “[This month] we will begin service into our newest destinations of Montego Bay, Puerto Plata, Punta Cana, St. Lucia, Cabo San Lucas and Mazatlan. This adds further growth potential for both WestJet and WestJet Vacations.”
(Left to right) Carol Marlow, Cunard Line president; HRH The Prince of Wales; HRH The Duchess of Cornwall. Their Royal Highnesses on stage were senior officers and crew members. Open 7 Days a Week • Free Parking
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ontinuing a royal tradition, HRH The Duchess of Cornwall officially named Cunard Line’s newest ocean liner, Queen Victoria, during a colourful and regal ceremony earlier this month in front of a VIP audience of more than 2,000 guests, celebrities and dignitaries. A milestone in Cunard and British maritime history, the occasion marked the continuation of a long tradition of senior Royals naming Cunard liners.
“Every one of our Cunard Queens has been named by a member of the Royal Family and we are delighted that Queen Victoria follows in this regal tradition,” said Carol Marlow, president and managing director of Cunard Line. With the launch of Queen Victoria, three ‘Queens’ now sail together under the Cunard banner— Queen Mary 2, Queen Elizabeth 2 and Queen Victoria.
Queen Victoria Ship Facts
Builder: Fincantieri Cantieri Navali SpA (Marghere Shipyard near Venice) This is the first Cunard Line ship built by Fincantieri, one of the most technically advanced shipbuilders in the world that has built more than 7,000 vessels. Facts and Figures Guest Accommodation: 990 staterooms Gross Tonnage: 90,000 tons Length: 294 metres Width: 32.3 metres Height: 54.5 metres Guest Capacity: 2,000 Guest Decks: 12 More interesting facts 86 per cent of staterooms are outside 71 per cent of staterooms feature balconies.
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CALL ME STEVE WALKER – MORTGAGE EXPERT CALL 604-812-4430 or Visit WWW.THEWALKERGROUP.CA
•
DECEMBER
2007
Air Canada Leases Additional Boeing 777-300ER A
ir Canada has signed a 10-year lease for one new Boeing 777300ER from International Lease Finance Corporation (ILFC) to continue its wide-body fleet renewal and modernization program. Air Canada will take delivery of the leased aircraft in April 2009, bringing to 18 the total number of Boeing 777s entering the fleet. The transaction is part of an ongoing
Direct Service
fleet renewal program that will give Air Canada one of the most modern and comfortable aircraft fleets in the world and provide savings on fuel, expanded range capabilities and other efficiencies. Air Canada has concluded agreements with Boeing for the acquisition of up to 34 Boeing 777s and up to 60 Boeing 787 Dreamliners. The agreements
from page
hours northbound, shaves more than three hours off the current one-stop routing via Honolulu. Air Canada flight AC033 will depart Vancouver at 11:45 p.m., arriving in Sydney 9:50 a.m. two days later due to time zone differences. Effective December 16, 2007, AC034 will depart Sydney 11:35 a.m., arriving in Vancouver the same day at 6:40 a.m. Air Canada’s Star Alliance partner, Air New Zealand, will codeshare on this service. Air Canada’s 777-300ER air-
Air Canada is the first North American operator of the next-generation Boeing 777-300ER aircraft.
1
craft are configured to provide a choice of 42 Executive First Suites and 307 seats in Economy Class and the new 777-200LR that will be operated on the Sydney route from February 1, 2008 will be configured with 42 Executive First Suites and 228 seats in Economy Class. Customers will enjoy in-flight amenities on all of its new 777 aircraft, creating a consistent fleetwide in-flight product, in conjunction with the carrier’s major refurbishment program of its existing fleet now underway.
include firm orders for 16 Boeing 777s, plus purchase rights for 18 more. The agreements also include firm orders for 37 Boeing 787 Dreamliners, plus options for an additional 23 aircraft. In addition, Air Canada previously entered into a lease with ILFC for the lease of one Boeing 777 aircraft. To date, Air Canada has taken
delivery of five 777-300ER aircraft and two 777-200LR aircraft, and is the first North American carrier
Did You Know?
to operate these aircraft types. Air Canada’s first 787 is scheduled for delivery in 2010.
YVR’s maintenance crew maintains 17 generators capable of producing 14, 330 kilowatts – that’s enough electricity to power 8,500 homes, 16 sewer stations, three runways and 4,000 taxiway lights.
HURRY!ENDS ST DECEMBER 31
A Holiday Celebration at YVR Thirty elementary school classes from Greater Vancouver have put their artistic talents to work – now you are the judge! Christmas trees are on display in the International Terminal. Vote for your favourite Christmas tree by donation. All proceeds benefit the CKNW Orphans’ Fund.
A SPECIAL OFFER FOR AIR CANADA EMPLOYEES ONLY Employee Pricing plus Bonus Cash! Employee Pricing on Pre-Owned Vehicles.
Ballot forms are available underneath each tree and at the Customer Information Counters. All ballot forms are entered in a draw to win a $250 YVR Shopping Gift Certificate. Limit one entry per person. Contest ends January 4, 2008. A Special Thank-You to our Christmas Tree & Prize Sponsors
m 7-Eleven Canada Inc. m A.A. Advertising m Airport Fabricare Cleaners m Aldeasa m Big Bold Beautiful Banner Co. m Brama Leather Products Inc. m Concord Security m Data Group of Companies m Fairmont Vancouver Airport m Hanami Japanese Restaurant m Hangar 18 Creative Group m HDS Retail m HMSHost m Hudson Group m ICE Currency Services m Imperial Paving Ltd. m Kasian Architecture Interior Design and Planning Ltd.
m KOHO Restaurant & Bar m MacDonald Dettwiler and Associates Ltd. m Marquise m MCW Consultants Ltd. m Metropolitan Fine Printers m Newconcept Industries Ltd. m Optinet m Plaza Premium Lounge m Scholastic Canada m Scotia Bank Theatre Vancouver m SNI m Stantec Architecture Ltd. m Staples m Towers Perrin Inc. m Turn-Key Construction m Urban Impact Recycling Ltd. m Vancouver Airport Authority m Vancouver Port Authority m Watermania m Young Electric Ltd.
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2 Minutes from the Airport
Open 7 days a week: Mon – Thur 9am-9pm • Fr & Sat 9am-6pm • Sun 12-4pm WE SPEAK TAGALOG, HI NDI, CANTONESE, MANDARIN, TAIWANESE, SPANISH & RUSSIAN
DECEMBER
2007
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10
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DECEMBER
2007
Customs Customs Brokers & Consultants Brokers
Summit Customs Brokers “Aviation Specialists” Head Office / Airport Airport Office: Tel: (604) 278-3551 FAX (604) 278-3291 B.C. Cont. U.S.A. Toll-Free 1-800-663-4080 www.summitcb.com
Pacific Hwy. (Border) Tel: (604) 538-8414 FAX (604) 538-8148 Offices in Dawson Creek, Kelowna, Osoyoos, Penticton, Prince George, B.C. Whitehorse, Yukon, Vernon
Canadians Express Willingness To Change Travel Behaviours To Meet Environmental Concerns
A
ccording to a recent study on sustainable tourism conducted by market and opinion research firm TNS Canadian Facts, nearly two-thirds of Canadian travellers said they are concerned about global warming, the loss of natural habitats and eco-systems, and the use of child labour in developing countries. “During the last decade, the sustainability of tourism has become an area of concern for governments, non-profit organizations and tourism businesses worldwide,’’ said Marina Gilson, a travel and tourism analyst at TNS Canadian Facts. “However, for significant investments in sustainability initiatives to occur, the perspectives of travellers on this issue must be considered. Do consumers understand the concept and are they willing to take action?” According to the study, the concept of sustainable tourism is not well understood among consumers. Only eight per cent of Canadian travellers surveyed claim to be “very” or “fairly familiar” with it. By contrast, one-quarter say they are “very” or “fairly familiar” with adventure tourism. When they are given a definition (tourism that respects the local environment, culture, people and economy), the sustainable tourism concept does generate a positive reaction among consumers, with eight in 10 Canadian travellers (83 per cent) agreeing that sustainable tourism practices would have a positive effect on the world’s future.
One-third of the more than 1,000 survey respondents said that they would switch from a preferred holiday destination to another that supported sustainable tourism, while four in 10 would try to find and use a travel agency that adheres to environmentally sensitive guidelines. And more than one-quarter (28 per cent) said they would pay a premium for an ethical and sustainable holiday. The TNS study also illustrated that Canadian travellers believe that multiple stakeholders share the responsibility for activating demand for sustainable tourism. Three-quarters believe that mass media and businesses that market and sell tourism should ensure that information and sustainable choices are made available to travellers.
Fewer travellers (64 per cent) believe that the travelling public must take responsibility for planning their trips with sustainability in mind. “It is interesting to see how we as consumers shift the responsibility to others, even though we plan our vacations,” observed Gilson. “Arguably, engaging consumers and making environmentally friendly choices readily available to the public will raise the profile of the sustainability concept.” The nationally representative Internet survey of 1,079 online Canadian travellers/intenders 18 years and older was conducted between July 18 and 22, 2007. Respondents were randomly selected from the TNS Canadian Facts Internet access panel comprising 100,000 Canadian adults.
Washington State Invites Canadians to ‘Go Loonie’ With Their Strong Dollars This Holiday Season
M
oney might not buy happiness, but the strongest Canadian dollar in years may allow Canadians to get pretty close. After years of graciously hosting Washington visitors, Canadians can affordably enjoy all the state has to offer through Boxing Day and beyond. With Canadian currency at
parity with the U.S. dollar for the first time in a generation, the Washington State Office of Tourism is encouraging its neighbours to the north to fly down and take advantage of incredible shopping and culinary experiences, cultural and heritage adventures, and the state’s unparalleled attractions and events.
HONDARIZE for WINTER WINTER IAL SERVICE SPEC da on Get your Honly ready for
$
288.88
DECEMBER
TRAVEL Poll Reveals Top Travel Behaviours That Irritate Canadians
B
y now, most Canadians have already made their travel plans for the hectic holiday season. But, no matter how organized the plans, most Canadians have not prepared for the frustrations they may face getting to their holiday destination. According to a recent Air Travel Tolerance poll conducted by Canadian travel Website, Travelocity.ca, 97.5 percent of Canadians say that they expect to sometimes or always experience travel delays, either at the gate, on the tarmac, or in the air. Naturally, when people are faced with unforeseen travel delays, tempers fray and emotions can erupt. The bad news, according to the poll findings, is that Canadian travellers in this heightened-security world are not getting any more patient when it comes to handling such situations. Thirty nine per cent of respondents believe that their travelling cohorts are less polite than in years past. “Travelling doesn’t always bring out the best in people,” said Travelocity’s Jennifer Gaines. “Everyone has their own idea of what constitutes rude behaviour and not all Canadians will be thrilled by their fellow travellers. It’s important to prepare for crowds and delays, and keep your cool if things go wrong.” Chatty neighbours and a lessthan-cordial flight crew are the biggest annoyances for travellers, with 44 per cent indicating that these factors would make for an unpleasant
flight experience. It seems that Canadian travellers are more annoyed by behaviour than by environmental factors. Dirty or malfunctioning bathrooms (16 per cent), poor air circulation (15 per cent) and not getting a preferred seating assignment (12 per cent) were all deemed less bothersome for travellers. Although many complain outwardly about the lack of food on flights, only five per cent flagged this as the most annoying element when flying. When the Travelocity poll dug a little deeper, Canadians divulged the specific air travel behaviours that they find to be rude: • Kicking the back of the seat—98 per cent • Loud talking or swearing—97 per cent • Excessively loud music or movies—91 per cent • Another passenger hogging the armrest—86 per cent • Reclining the seat all the way back—73 per cent • Taking off shoes—19 per cent. The poll showed that what is classified as rude or unacceptable behavior differs between some groups. For example, while crying or uncontrolled children bothered 17 per cent of passengers with children of their own, 30 per cent of those without little ones of their own found the behaviour to be “very rude.”
2007
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11
Survey Predicts Increased Company Travel Spending For 2008
TALK
A
The Travelocity ‘Roaming Gnome’ mascot is featured in a series of humourous ad campaigns that feature solutions to travel difficulties.
ccording to a 2008 Business Travel Outlook survey, Canadian companies will increase their travel spends by 4.2 per cent next year, while placing greater emphasis on green programs and expressing a stronger interest in the video options of demand management. The Association of Corporate Travel Executives (ACTE) and the Conference Board of Canada (CBOC) produced the survey in a joint collaboration. The top three reasons cited for higher travel spending were a greater number of international trips to destinations other than the United States, rising travel prices, and growth in domestic travel. Based on survey responses from 43 major Canadian companies, the report predicted travel managers would face tougher negotiations in 2008 over higher hotel rooms and, to a lesser extent, rental car rates. Corporate airfares for domestic travel and transborder travel to the United States are each expected to edge up by an average of 1.2 per cent over 2007. International airfares are expected to climb slightly higher (1.6 per cent). The survey also revealed the growing influence of corporate social responsibility and environmental issues in shaping corporate travel policies. Nearly all the companies interviewed for the report said their
organization had embraced corporate social responsibility as a corporate goal. The idea of using video teleconferencing as a travel alternative is also gaining traction in Canada. The motivating factors driving this concept are savings, better technology, and a higher quality of life from the increase in personal time not spent travelling. The study did confirm that the majority of Canadian organizations continue to recognize the critical role of face-to-face meetings in the way they conduct their business. The alliance between Association of Corporate Travel Executives and the Conference Board of Canada will include making reports of this type an annual event.
DEADLINE HELP WANTED & CLASSIFIEDS December 31. For January 2008 SkyTalk Issue.
PAMEA Symposium & Trade Show January 28-30, 2008
The aviation industry is invited to the PAMEA (Pacific AME Association) 2008 Aircraft Maintenance Symposium & Trade Show. Don’t miss this opportunity to keep current by attending seminars covering regulatory and technical topics and to see the latest products and services available. Seminars will provide attendees with interesting and valuable information covering topics required by everyone involved in the aircraft maintenance profession.
Topics include: Complying with MSI 28, FADEC, Troubleshooting, Pneumatics, Employee/Employer Issues, Balancing Flight Controls, Lycoming Update, Rolls Royce 250 Series Engines, Composites, Dangerous Goods and the AME, The Future of CAR STD 566—Your AME License—Your Profession, Oil Analysis, Human Factors, Fuel Systems. NEW PRODUCTS & SERVICES Trade Show Exhibitors provide the opportunity to keep current with the newest services and products and meet the suppliers and vendors. Socialize with your friends and colleagues and join in the special entertainment. Location: River Rock Casino, 8811 River Road, Richmond BC V6X 3P8 Please visit our Website www.pamea.com for further details and to register for this event.
(604) 279-9579 1-866-37-PAMEA (72632) Fax: (604) 279-9566
12
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DECEMBER
2007
Best Western And MBNA Launch Platinum Plus MasterCard Cardholders to enjoy exclusive rewards and benefits here for you! J we’re
Vancouver Airport Chaplaincy
a Quiet Place... ...for quiet reflection, prayer, meditation ...to relax, listen to music, eat your lunch, read a book. a Safe Place... Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or email: daggett@canada.com
ust in time for the holidays, Best Western International and MBNA Canada Bank have launched a cobranded Best Western Platinum Plus MasterCard, which earns cardholders
and Gold Crown Club International (GCCI) frequent travel rewards program members points for everyday purchases such as dining, shopping and staying at any of the 4,200 Best
PUB & RESTAURANT
NEW YEAR’S EVE BASH STARTERS: Brandied Lobster Bisque or Warm Roasted Hazelnut Crusted Goat Cheese or Shrimp Cocktail ENTREES:
Roasted Prime Rib with Yorkshire Pudding or Queen Charlotte Island Halibut or Fraser Valley Corn Fed Chicken Breast
DESSERTS: Callebaut Chocolate Mousse Cake or Maple Pecan Tart Includes:
Western properties worldwide. Best Western hotels in Canada also offer consumers the choice of applying for their Best Western credit card from the comfort of their hotel room via Internet, phone or mail. The Best Western Platinum Plus MasterCard is designed to accelerate the points-earning process for GCCI members. Cardholders will receive 1.5 GCCI points for dollar in net retail purchases made with the card. Fifty GCCI points will be accumulated for every cash advance, balance transfer and access cheque in the amount of $50 or more. In addition, new card members will receive a welcome bonus of 5,000 GCCI points upon their first purchase.
“Best Western continues to explore ways to enhance the GCCI program for our eight million worldwide members,” said Dorothy Dowling, senior vice president of marketing and sales for Best Western International. “Our partnership with MBNA is a perfect example of our goal to make earning a free night’s stay easier than ever.” The Best Western Platinum Plus MasterCard offers a 24-hour customer service line where customers can check their point balance. Customers also have access to their point balance and card options online. Applications for the new Best Western Platinum Plus MasterCard are available online at http://www. mbna.ca/travel_cardList.html.
Qantas Offers Seasonal Service Between Vancouver and San Francisco
Coffee and Tea
Featuring: Dance & Live Music Performance by Victor Wells and the Frayed Cats
3 Course Menu Price: $60.00 + Gratuities + Tax
Tickets & Information Hotline: 604-276-1962 (Room Night Package Available)
Qantas Boeing 747-400 aircraft with undercarriage retracting takes off.
S Reflections Gastronomie is a European style organic restaurant featuring organic and ethically grown BC foods.
BC Beer and Wine • Live Jazz on Thursdays. Two patios overlooking majestic Fraser River. Set 3-Course Meal, Wednesday – Saturday: $38.00. Free organic coffee with the purchase of pastry from our bakery.
Airport Employees receive a 10% Discount at our restaurant.
604-241-3005
Open Tue – Sun Breakfast Lunch Dinner: 9 am – 10 pm 140-3900 Bayview St. Richmond (Steveston), B.C. email: info@reflectionsgastronomie.com
tarting this month, Qantas Airways is once again providing peak period seasonal flights at record low prices between Vancouver and San Francisco. The non-stop service operates each Wednesday, Friday and Sunday between December 16, 2007 and January 27, 2008. One-way coach fares start at $147, excluding taxes, fees and restrictions, and round-trip fares begin at $294 for flights between these two popular North American cities during the busy holiday season. QF Flight 73 departs San Francisco at 12:05 p.m. and arrives in Vancouver at 2:25 p.m., on Wednesday, Friday and Sunday. QF Flight 74 departs Vancouver at 6:05 p.m. arriving in San Francisco at 8:30 p.m. during this period. Adding more than 1,000 seats weekly, both flights offer convenience and flexibility on three-class Boeing 747-400 aircraft. Vancouver passengers bound for Australia can take advantage of sameplane service onward to Sydney, Australia, via the San Francisco gateway. Like all Qantas Airways transpacific flights, the seasonal non-stop flights include complimentary meals, bar service and in-flight entertainment featuring personal seat-back TV screens in all classes with more than 400 choices on demand. For detailed flight schedules and availability, travellers may contact a travel professional, Qantas Airways reservations at (800) 227-4609, or visit the Website at qantas.com/us.
DECEMBER
Paradies Shops Win Awards
W
ith roots tracing back to 1960, the Paradies company is viewed as a pioneer in airport concessions, operating retail shops in 63 airports across Canada and the United States. Each year, Paradies holds an annual two-day vendor show and management seminar at which a myriad of awards are handed out to company employees, including the grand prize of a Lexus for manager of the year. The criteria to win awards are steep and the process competitive. Because of the number of airport locations, locations are categorized into four divisions, with each representing airports with a similar enplanement ratio. At this year’s 29th event, the Paradies Shops at YVR, under the leadership of general manager Teressa Elsasser, took home four awards in their division: • Nuts and Bolts—How well the location faired during a construction phase. The YVR location offered first class customer service and exceeded sales’ expectations during a less-thanideal time. • Public Relations—The process of building relationships with all the company’s business partners, from airport staff and airline crew, to the travelling public. • Best Visual Presentation—How the stores look, creating destination appeal and sense of place for the travelling public. • Best News Operator—Pacific Coast
Teressa Elsasser (far right) general manager Paradies Shops at YVR, with staff at the Pacific Coast News store.
News was Paradies first foray into news in Canada. The YVR location is exceeding expectations, generating revenue of almost $2-million a year. The store was considered visually stunning visually and Elsasser and her team were praised for developing the company’s Canadian news operation. “We’re very proud of Teresa and her staff, and her leadership ability and the commitment of her team has made Vancouver one of our top locations,” said Bobbi Passvanti, managing director, marketing and communications Paradies Shops. “Truly, this is a stellar accomplishment and makes our Vancouver location a shining example to which other locations should aspire.” Paradies Shops at YVR are PGA Tour Shop, Mountain Style Shop, Tundra and Pacific Coast News.
2007
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13
WestJet Offers New Cabo San Lucas Service
The warm waters at Cabo San Lucas, the beauty of its beaches and the abundance of sport fish has made Cabo one of the most popular tourist areas in Mexico.
T
his month, WestJet will begin a new seasonal non-stop route from Vancouver to Cabo San Lucas, Mexico. Located at the southern tip of the Baja California peninsula in the municipality of Los Cabos, Cabos San Lucas, popularly known as Cabo, is quickly becoming a high-end holiday destination with a number of resorts and timeshare clubs appearing along the coast between San Lucas and San José del Cabo. WestJet’s new Saturday service will begin on December 22, departing Vancouver on WS1190 at 11 a.m., arriving in Cabo San Lucas at 4:28 p.m. Flight WS1191 will depart Cabo San Lucas at 5:20 p.m., arriving in Vancouver at 8:55 p.m. “International sun destinations are a big part of our planned growth for both WestJet and WestJet Vacations,”
said Bob Cummings, WestJet executive vice-president, guest experience and marketing. “With the addition of Cabo San Lucas, we are continuing our commitment to fly our guests where they want to go, when they want to get there.” For more information about WestJet’s transborder schedule, visit www.westjet.com.
Join the Western Driver Magazine hosted tour of 30+ classic cars on a spectacular 1,000-mile tour of British Columbia’s most scenic back roads. The five-star tour travels through alpine villages, high-country ranch lands, picture-perfect vineyards, tumbleweed desert and tall, old-growth forest, leaving ample time to explore, shop and enjoy local gourmet cuisine while staying at top-quality hotels.
OCTOBER 2008 8 Days, 7 Nights, 30+ Cars We invite you to enquire early about our all-inclusive 2008 tour package
Presented by FlyZoom.com STARTING MARCH 1, 2008 – Fill out an entry form inside SkyTalk Newspaper or visit participating sponsors’ locations or the Customer Information Counters to pick up an entry form. Vancouver International Airport has over 160 shops, services and restaurants. All you have to do is vote for your favourite YVR Merchant and you could be a winner! Enter to Win at participating SponsorS’ LOCATIONS
Contest ends April 30, 2008 No purchase necessary. Limit one entry per person.
Western Driver Magazine
306-5400 Airport Road South Richmond, BC V7B 1B4 Canada Ph: 604.736.67564 • E-mail: pstewart@westerndriver.com www.westerndriver.com
14
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DECEMBER
2007
• CONSUMER • COMMERCIAL •
Classified
49,000 READERS EVERY MONTH • $17.50 per col inch • Tel: 604 736-6754 • Fax: 604 736-6750 • E-mail: jstewart@westerndriver.com B & B ACCOMMODATION EMPLOYMENT OPPORTUNITIES AVIATION TRAINING
Start in the right place.
Providing uniformed security officers since 1974. Securiguard is the largest, privately owned security firm in B.C.
Chestnut Tree
Bed & Breakfast
Securiguard is seeking applicants for security positions at the Access Control Points in the Vancouver Airport. Applicants must have previously held a full YVR Restricted Area Pass. Security (BST) training will be provided to suitable applicants.
Comfortable accommodation, with special discounts for airline personnel. Five minutes from airport, in Richmond. Free pick-up to and
Apply with your résumé via e-mail to: jobs@securiguard.com or by fax to: (604) 685-0013
from airport. Phone Penny or Ross (604) 273-1198 E-mail: chestnuttree@shaw.ca
No phone calls please. www.securiguard.com
EMPLOYMENT OPPORTUNITIES
Web site: www.bbcanada. com/2011.html
EMPLOYMENT OPPORTUNITIES
we’re
here for
you!
LOOKING TO START A CAREER IN THE AVIATION INDUSTRY? Servisair, a Global Airline Service Provider is currently accepting applications for part time positions with potential full time opportunities at the Vancouver Int’l Airport RAMP AGENT- $9.55/HOUR+ EXCELLENT BENEFITS INCLUDING MEDICAL, DENTAL AND FLIGHT PRIVILEGES Opportunities for advancement. Must hold a valid BC DL, Canadian Citizen or landed immigrant, 18 years of age and the ability to lift 32KGS. Please fax résumé to 604-303-3730 or email to: yvr.hr@am.servisair.com
Vancouver Airport Chaplaincy
Help Wanted Full & Part-Time Positions Available Apply in store Are you looking for a new career or parttime employment opportunity working with other aviation-minded people?
a Quiet Place... ...for quiet reflection, prayer, meditation ...to relax, listen to music, eat your lunch, read a book. a Safe Place...
Aviation World is currently seeking enthusiastic, customer-focused individuals for positions in our YVR store! Bring a résumé to the store and ask to speak to Gary!
Aviation World
Books, hobbies & pilot supplies 105-6080 Russ Baker Way (next to McDonald’s) Richmond, B.C. Phone 604.718.7400 www.aviationworld.net
Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or email: daggett@canada.com
COTTAGE RENTAL The Green Cottage A SEASIDE PARADISE Truly tranquil experience. Stunning, panoramic view. Convenient location, minutes from downtown Sechelt!
www.green-cottage.ca
v One-of-a-kind accommodation: 1,200-sq.-ft., fully furnished, 2 queen-size bedrooms, fully equipped kitchen, TV, DVD, CD Player & Gas Fireplace. Front porch & back deck. v Boating, scuba diving, snorkeling, swimming, sea & wildlife watching, boardwalk/seawall, fishing, kayaking, canoeing, biking, horseback riding, dining out. Tel: 604.318.9727 • Pgr: 604.601.8776 reservations@green-cottage.ca.
HEALTH & BEAUTY For cleaner skin and healthier life… Hot Spring Day Spa Relaxing Body Massage Special 35 Minutes - $25.00 45 Minutes - $40.00 60 Minutes - $50.00 (you’ll enjoy it!) Non-sexual
Waxing from $5.00 and up Deep pore cleaning facial - $29.95/60 mins. Relaxing Facial - $29.00/60 mins. (Gift Certificates Available)
Tel. 604.261.4878 Open 7 days a week: 10 AM – 8 PM 8554 Granville St. – 2 min from airport Between W. 69th & 70th Ave. Park in front or at the back
EMPLOYMENT OPPORTUNITIES
Business Development Manager The Company: Linehaul Express is the General Sales Agent for Cathay Pacific’s Wholesale Courier Product worldwide (www. linexsolutions.com). The Company has an opening for a Business Development Manager in Vancouver with the focus of the position being to increase value-added products on Cathay Pacific’s network. Business development role: • Marketing and sales of Cathay Pacific’s Courier product. • Marketing and sales of Linex’s import and export delivered courier and cargo products. • Marketing and sales of RPX’s premium end products in, to and from Canada. • Requirements: • Revenue-focused individual with a motivation to succeed. • At least three years in a courier/cargo industry preferably in sales or operations. • Candidate will have good organisational skills with experience in spreadsheets, sales and marketing. Email your résumé to peggy.yu@linexsolutions.com
DECEMBER
Canada 3000 Holidays Bankruptcy Update
2007
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15
Upcoming EVENTS January 28-30, 2008 2008 Aircraft Maintenance Symposium and Trade Fair Back to Basics/Forward to the Future
Presented by the Pacific Aircraft Maintenance Engineers Association River Rock Casino Resort, 8811 River Road, Richmond, BC Seminars will provide attendees with interesting and valuable information covering topics required by everyone involved in the aircraft maintenance profession.
A mixed livery was used to recognize the merger between Royal Airlines and Canada 3000 in the 1990s.
S
ix years after Canada 3000 Holidays ceased operating due to bankruptcy, approximately $758,000 being held for refund to ticket holders who did not get their vacations remains unclaimed, according to PricewaterhouseCoopers, Inc. (PwC), the court-appointed Judicial Trustee for Canada 3000 Holidays. These funds are held in trust by PwC for distribution to legitimate claims holders of Canada 3000 Holidays, also known as C3 Aventure Limitee/ C3 Leisure Limited. The funds are not available to claims against other entities that were part of the bankrupt Canada 3000 group. Ticket holders with legitimate claims for a refund from Canada 3000 Holidays were issued a claim reference code that begins
with the letter “V”. Refund claims against other Canada 3000 entities were given reference codes beginning with different letters. PwC has successfully processed about 40,000 refunds to customers of the former Canada 3000 Holidays since November 2001, refunding 100 cents on the dollar. According to PwC, mail and cheques to approximately 2,700 legitimate claimants have been returned as undeliverable. The list of people with unsettled claims is posted to PwC’s Website at www.pwc.com/brs-canada3000. People on this list are urged to contact the Canada 3000 Holidays Claim Centre toll-free number at: 1 (888) 689-8233.
Topics include: Complying with MSI 28, FADEC, Troubleshooting, Pneumatics, Employee/Employer Issues, Balancing Flight Controls, Lycoming Update, Rolls Royce 250 Series Engines, Composites, Dangerous Goods and the AME, The Future of CAR STD 566—Your AME License—Your Profession, Oil Analysis, Human Factors, Fuel Systems. For more information, call (604) 279-9579; email PAMEA@telus.net
An Intriguing Little Inn with a Ton of Personality
• Complimentary wireless high-speed internet access • Complimentary airport shuttle service • Restaurant & Pub on site • Conference & meeting facilities • Pet friendly guestrooms • Newly renovated and 100% smoking free • Exit 39 off Highway 99 N. / Exit 39A off Highway 99 S. Best Western Abercorn Inn 9260 Bridgeport Rd.,m Richmond, BC V6X 1S1 Reservations: 604 270 7576 www.abercorn-inn.com reservations@abercorn-inn.com
TO COMPETE WITH THE U.S.
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’08 Grand Cherokee Diesel LTd** Loaded! • MSRP $57,995 Marine Price
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’08 Town & Country** Brand New! • MSRP $37,670
’07 Grand Caravan* DVD
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’07 Ram 1500 Q/C 4x4** Loaded! • MSRP $43,935
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’07 Jeep Compass** Brand New • MSRP $24,050
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$21,987 #6577383
Less than perfect credit is OK!
2008 Ram 35 00 Q/C 4x4 SLT Diese l Brand New • MSR P $55,860
Marine Price
’07 Jeep Patriot Limited New Leather Sunroof! Marine Price
$26,988 #BA5696
’07 Dodge Caliber R/T AWD*
$23,988
$26,988
’07 Dodge Magnum*
$19,988
Marine Price $172/pymt $0 Down #BA5658
$29,886
See more at: marinechrysler.com
•
DODGE
•
$23,988
$205/pymt $0 Down #BA5661
’07 Dodge Dakota Q/C 4x4** Brand New! • MSRP $36,665
’06 Chrysler 300............................... $19,988 ’05 Jeep Liberty............................... $25,988 ’04 SX................................................$8,988 ’04 Pacifica AWD.............................. $22,988
CHRYSLER
Marine Price
Marine Price $231/pymt $0 Down #BA5622
Marine Price
Marine Price $205/pymt $0 Down #BA5684
’07 Jeep Liberty*
’07 Chrysler Pacifica*
04 Dakota Q/C 4x4............................. $21,988 ’01 Durango SLT................................ $15,988 ’04 Dodge Caravan............................ $12,988 ’03 Dodge Ram 1500......................... $17,988
JEEP
$45,968
These prices give Low,Low Payments All Trades Wanted! OPEN Mon-Thur 9-8 Fri 9-6 • Sat 9-6 Sun 11-5 10 Minutes from
the airport
1-866-385-3307 450 SE Marine Drive, Vancouver
www.marinechrysler.com
*All payments based on 8.89% APR, include all fees & taxes. *84-month amortization. **Purchase finance or lease price includes ‘3 for free’ alternative.