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DECEMBER 2007
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A prominent new Customer Information Counter centrally located in the baggage carousel area of the Customs Hall, where translation services are provided in more than 170 different languages through a Language Line.
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A new Greeter Information Board allows passengers in the Customs Hall to have their name displayed on a large screen in the public greeting area to let their party know they have arrived.
YVR Implements Immediate Changes To Improve Service V
ancouver Airport Authority has announced significant changes to passenger and visitor services at Vancouver International Airport (YVR) as a result of preliminary findings of the Airport Authority’s internal review of cir-
Tourism BC Visitor Centres Offer A Variety Of Services
cumstances surrounding the death of Robert Dziekanski at YVR on October 14, 2007. The changes have been made to improve service for passengers and visitors at YVR in four key areas: Customer Care, Communication, Safety and Security, and Medical Response. Some of the changes will be applied immediately, while others are planned for implementation in the coming two months and in the next
Tourism guides and maps for all regions of British Columbia are available free at the visitor centres at YVR.
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id you know that Tourism British Columbia has operated two visitor centres at YVR since 2001? One centre is located in the International Terminal Building; the other is directly opposite the WestJet baggage carousels in the Domestic Terminal Building. In addition to the visitor centres at YVR, Tourism BC owns and operates five other British Columbia visitor centres at strategic border-entry points and travel corridors throughout the province—Golden, Osoyoos, Merritt, Mt. Robson Provincial Park and the Peace Arch border crossing. These gateway centres represent the broad range of tourism opportunities and services available throughout the province, while reflecting page
the public greeting area • Larger, brighter signs with pictograms and multiple languages • Hourly walk-throughs of the Customs Hall and 24-hour public safety patrols. “Over the past seven weeks, our team has reviewed every aspect of our operations, from See CHANGES,
Air Canada Introduces Direct Service To Australia
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See Visitor Centres,
two years. Among the key changes: • 24-hour Customer Care in the International Arrivals area and inside the Customs Hall • Additional Customer Care training and tools • Easily identifiable, terminal-wide access to translation services • 24-hour in-terminal medical response • Messaging service from the Customs Hall to
his month, Air Canada will introduce daily non-stop service between Vancouver and Sydney, Australia using its new 777-300ER (extended range) aircraft. With the introduction of this service, Air Canada will be the only air-
line offering non-stop service between Canada and Australia. Air Canada has timed its new VancouverSydney non-stop service to offer customers a vast array of timesaving connections to and from points
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The Sydney Opera House is one of the world’s most distinctive 20th century buildings and one of the best-known icons of Australia.
throughout North America and Australia. The carrier’s new non-stop routing, with an elapsed time of approximately 15 hours southbound and 14
YVR’s Annual Christmas Tree-Decorating Contest t’s that time of year, when the weather cools and the holiday season heats up at YVR. The season’s festivities are already underway, with the kickoff of the annual Children’s Christmas Tree-Decorating Contest. Earlier this month, 30 elementary school classes, (Grades 1-4) from across the Lower Mainland came to YVR to decorate Christmas trees with handmade ornaments. Each tree has a different corporate sponsor and all will be on display on the columns lining the International Terminal
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until the end of December. Airport visitors are invited to vote for their favourite tree by submitting a ballot, available underneath each tree, and donating to the CKNW Orphans’ Fund at one of the customer service counters. Ballots will be entered in a draw to win a $250 YVR Shopping Gift Certificate for use at any YVR shop, service or restaurant. Prizes will be awarded to the schools with the majority of votes, and all monies raised through donations and sponsorship fees
See DIRECT SERVICE,
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will go to the CKNW Orphans’ Fund, which assists individuals and local organizations and projects concerned with the welfare of children who are underprivileged or have disabilities. Travellers are encouraged also to do their holiday shopping right at the airport. With every $100 purchase (single receipt), travellers receive 10 YVR Bucks, which may be used at any of the more than 160 merchants at YVR. Travellers also receive complimentary gift-wrapping service with any YVR purchase.
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ion uage Translat • Audio Lang et tern • Email & In s ap M • GPS
Call * YVR is the international aeronautical designation for Vancouver International Airport.
604-671-4655