Employment Opportunities See
pg SEPTEMBER 2008
14-15
CELEBRATING 15 YEARS
Warm YVR welcome for returning Olympians
Canadian Olympians receive an enthusiastic welcome home at YVR.
W
with
and Airport Authority employees who
flowers and balloons in
steered the travel-weary athletes through
hand, throngs of family,
an expedited arrivals process involving
friends, passengers, YVR employees
dedicated customs lanes, additional
and members of the media gathered in
Customer Care staff and domestic
YVR’s Link Building to enthusiastically
connections management for the many
welcome home Canada’s returning
athletes connecting to destinations
Olympians on August 25.
throughout B.C. and Canada.
aving
flags
and
Bearing luggage and more than a few
Among the returning Olympians
hard-earned Olympic medals, almost
were members of the gold medal-
100 athletes arrived on Air Canada
winning men’s eight rowing team, silver
Flight 30 from Beijing at approximately
medalist and triathlon champion Simon
2:30 p.m. Before meeting the waiting
Whitfield, gymnast Kyle Shewfelt, and
crowd, the Canadian Olympic Team was
many more athletes who call B.C. home,
greeted upon arrival by Air Canada
See OLYMPIANS page
3
Airport community tees off for a great cause
T
here
is
one
Harbour Air partners with Eclipse Aviation
golf
tournament held each year that is near and dear
H
to the hearts of those in the airport community. YVR Golf
arbour
for Kids has become a premier YVR summer community event. Held this year on August 21 at Mayfair Lakes Golf and Country Club, more than 150 golfers
Air,
the
largest all-seaplane airline in the world,
Vancouver 2010 Olympic mascots Quatchi, Sumi and Miga, join Fin, the Vancouver Canucks mascot, and emcee John Shorthouse to raise funds for YVR Golf for Kids.
The Eclipse 500, the first very light jet approved by the FAA, offers a unique combination of advanced instrumentation, small size and an economical price tag.
has partnered with Eclipse
practices to create high-
Aviation to become the first
performance aircraft that
Designated Service Centre in
provide the lowest cost of
turned their attention away
and auction at the Best Western
for Kids is a true YVR success
North America.
jet ownership ever achieved.
from the Summer Olympics in
Richmond Hotel in support of
story. From humble beginnings,
Eclipse
Beijing and focused their energy
this YVR charity.
this event has evolved from a
manufacturer
on raising money in support of
Aviation,
As a result, more pilots are
of
the
entering the world of jet-
Emcee John Shorthouse and
friendly golf challenge between
world’s first very light jet
powered aviation and flying
Vancouver Airport Authority’s
Canadian and U.S. airport law-
(VLJ) produces innovative,
business travellers between
The day started with brunch
president and CEO Larry Berg
enforcement
affordable
cities in a quick, affordable
in the clubhouse, followed
were on hand to acknowledge
a major fundraising event.
said to be revolutionizing
by hitting the links in the
the outstanding support for
With more than $2.3-million
air transportation. Eclipse
unexpected sunshine for a Texas
YVR Golf for Kids together with
raised since it began in 1991,
Aviation created the VLJ
maintenance,
Scramble event and a number of
Fin, the Vancouver Canucks
the charity event attracts the
category
design,
overhaul (MRO) support for
opportunities to raise money
mascot, as well as the mascots
attention of the entire YVR
certification and delivery of
Eclipse 500 operators in
and win prizes as golfers made
for the Vancouver 2010 Winter
community and many local
its Eclipse 500.
Western Canada, with the
their way around the 18-hole
Olympic Games, Quatchi, Sumi
businesses, as well as members
Eclipse applies advances
opportunity to expand into
course.
and Miga.
of the city’s favourite hockey
in technology, manufacturing
Eastern Canada and Alaska.
team, the Vancouver Canucks.
processes
Harbour Air will also support
this YVR charity.
The day concluded with an
Now in its 17th year, YVR Golf
Olympic-themed gala dinner
agencies
into
See YVR GOLF FOR KIDS page
3
jets
with
and
that
are
business
and convenient fashion. Harbour Air will provide repair
and
See HARBOUR AIR page
inside: Hope Air flies people to health Flight Rights for travellers Travel Talk Costa Rica Classifieds
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Page
3 5
8 14
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3
Cell Phone Rentals
ion uage Translat • Audio Lang et tern • Email & In s ap M • GPS
Call * YVR is the international aeronautical designation for Vancouver International Airport.
604-671-4655
2 •
YVR SKYTALK
|
SEPTEMBER
2008
Toyota • Honda • Nissan • Hyundai • GM • Ford • Chrysler Over 1,200 To Choose From!
SMALL SAMPLING BEST BUYS!
CARS 08 Hyundai Elantra “Luxurious” #1209 08 Hyundai Accent “Almost Free” #1164 08 Pontiac Wave “Gas miser with style” #1008 08 Mercury Grand Marquis #988 08 Saturn Acura “Great Value” #1017 08 Hyundai Sonata “Distinctive” #1151 08 Mustang Convertible “150 kms” #1232 08 Toyota Yaris “A Winner” #$1193 08 Nissan Versa “Discounted” #895 08 Toyota Camry LE Sedan #7491 08 Nissan Quest “10,000 kms” #044 08 Chevrolet Aveo LS Sedan #643 08 Ford Taurus X SEL #109 07 Toyota Yaris Auto, Sedan, $11,888 #343 07 Camry LE “Beauty” #334 07 Pontiac G5 “Smart Buy” #1095 07 Chev Impala “Full size, Economical” #909 07 Hyundai Elantra “Sae Thousands” #1082 07 Toyota Corolla “Dependability” #885 07 Pontiac Grand Prix “Performance” #908 07 Cadilla DeVille Touring Sedan #964 07 Chevrolet Aveo “Gas Sipper” #1010
FLEET PRICES TO THE PUBLIC EVERY VEHICLE PRICED TO CLEAR! On-Site Bank Financing & ICBC On The Spot Delivery!
97 Accent by Hyundai, Automatic #229 07 Ford Focus “Hot Seller” #316 07 Mazda3 “Top Seller” #1063 07 Dodge Nitro “Performance, Economy” #796 07 Taurus SE “Leather” #368 07 Taurus, “Loaded, Only $12,888” #312 07 Acura TL “Luxury, 9,200 kms” #215 07 Mercury GL Marquis RWD #004 07 Toyota Yaris, a/c, automatic #362 07 Volkswagen Jetta “Very Popular” #020 07 Toyota Camry LE #979 07 Dodge Magnum 3.5 Wagon #037 07 Focus Wagon “Very Popular” #031 07 Dodge Caliber R/T Hatchback #057 06 HHR LT by GM #887 06 Infiniti M35 “Very Luxurious” #221 06 Pontiac G6 Automatic, a/c #1086 06 Pontiac Vibe 2WD #708 06 Saturn Ion “Price Right” #1009 06 Mazda3 Sport GS #694 06 Nissan Sentra SE, a/c, p/windows #240
06 Mercedes Benz C230K Coupe #569
04 Mazda6 #1200
06 Mercedes Benz C230 Sedan #305
04 Cavalier “Only 34,000 kms” #019
6 Hyundai Accent Sedan #582
04 Hyundai Accent “Students?” #1099
05 Chrysler PT Cruiser Voncvertible #005
04 Chevy Optra LS #103
05 Dodge SX 2.0L Sedan #718
04 jaguar XKR Roadster #866
05 Chevrolet Aveo “Gas Saver” #867A
04 Malibu LS Sedan “A Beauty” #819
05 Pontiac G6 GT Sedan #731
04 Grand Am, 4 cyl. “Loaded” #121
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04 Grand AM GT V6 #416
05 Pontiac Vibe, “Only 18,000 kms” #1218
04 Mazda3i Sedan “A Winner” #095
05 Chevy Cobalt “Thrifty” #115
03 VW GLS “New Style Beetle” #2391
05 Chrysler 300, “Style, Performance” #239 05 Saturn Ion #1145 05 Saab 9-3 Convertible “19,000 kms” #316
06 Pontiac Vibe, all-wheel drive #1219
05 Pontiac Pursuit #943
06 Chevy Impala family sedan #123
05 Volvo S40 Sedan 2.4 Litre #305
06 Pontiac Vibe #219
05 Mercedes Benz C230W Sedan #542
06 Chevy Cobalt ZT2 “Loaded” #965
05 Mini Cooper Hatchback #195
06 Chevy Malibu LT Sedan #846
05 BMW 320i Sedan #645
06 Volv V70 Turbo Wagon #682
04 Mazda MPV Wagon #1238
06 Chrysler 300 Touring Sedan #652
04 Saturn Ion “One Only” #1048
Vans, Sports Utilities, Pickups 08 08 08 08 08 08 08
Grand Caravan “Loaded” #065 Toyota Sienna “Family Van: #064 Ford Escape “Near New” #1185 Ford Escae Limited #1041 Saturn VUE “Top-of-the-Line” #968 Toyota Higlander 4x4 “With Comfort” #962 Ford F350 15 Passenger #009
08 08 07 07 07 07 07 07 07 07 07 07 07 07 07 07 06 06 06 06 06 06 06 06 06 06 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 04 04 04 04 03 04 04 04 04 04 04 04 03
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|
Olympians from page 1
SEPTEMBER
2008
|
8
YVR SKYTALK
• 3
President’s Corner
By LARRY BERG, President and Chief Executive Officer
including Port Moody’s Krista Guloien, a rower, and water polo player Kevin Mitchell from Maple Ridge. This month, the Airport Authority will also help welcome home Paralympian athletes from Beijing with the same level of dedicated service experienced by the Olympians. For the Airport Authority and its partners, including Air Canada, Canada Border Services Agency (CBSA) and Canadian Air Transport Security Authority (CATSA), the return of the Beijing teams is only a taste of what’s to come in the way of Olympic Games-related traffic in 2010. With plans in place for everything from accreditation and transportation to parking and communications, YVR will be ready to welcome the more than 80,000 customers expected to travel through the airport on peak days during the Games period.
YVR Golf for Kids from page 1 With the generousity and support of so many businesses and individuals this year, the event surpassed last year’s total funds raised.
s Canada’s second busiest airport, YVR is poised to
A
In May, we implemented a new role of international arrivals
welcome 18-million passengers this year. What makes
coordinator whose job is to supervise the smooth operation of
YVR stand out from the competition is our drive
the international arrivals process. From helping a passenger
to continually enhance our services, our operations and our
find their lost bag to making sure our facilities are clean and
facilities.
maintained, the international arrivals coordinator assists our
The Business of Customer Care
Our commitment to providing a low-cost, high service airport
arriving passengers to get where they need to be.
is reflected in every decision we make. We have the lowest landing
In the international arrivals area, we recently opened a
fees in Canada—a decision we made in 2007—and we continue
new Welcome Centre in partnership with Tourism B.C. The
to work with our business partners to keep our costs low.
Welcome Centre is jointly staffed with YVR customer care
We have made significant improvements to provide the best
representatives and B.C. Tourism employees to provide assistance
Place—a hospice for children—and a number of children’s charities
experience possible to every person who visits our airport. We
to our customers 24-hours a day, seven days a week. Construction
including Air Canada’s Dreams Take Flight; CHIMO Crisis Services;
announced many of these changes in 2007 and I have seen how
continues in the international arrivals area which has been
these extra steps have helped all our customers. For example, use
redesigned to better serve our customers—this project is due for
to continue supporting this great event, which brings the YVR
of our 24-hour Language has increased with Spanish as the most
completion next year.
community together in support of B.C.’s kids. For more information,
requested language followed by Mandarin and Korean.
The final numbers are yet to come, but funds raised benefit Canuck
Make–A–Wish Foundation and The Broadway Youth Resource Centre. As the title sponsor, Vancouver Airport Authority is proud
visit www.yvrgolfforkids.com.
We continue to provide 24-hour customer care service
Harbour Air from page 1
throughout the airport terminals and in the Customs Hall. Our
service requirements for Eclipse 500 operators in the Northwestern
customer service staff combined with our dedicated team of
These new initiatives reflect our commitment to operational excellence and providing leading-edge service. It’s the combination of innovative processes, operational excellence and outstanding customer service so as to ensure
United States until the Eclipse Service Centre (ESC) network in the
more than 200 Green Coat volunteers ensures that no matter
United States is fully implemented.
what time of the day a customer needs help, there is always
that everyone—from business partners to passengers—has an
someone available.
exceptional experience at YVR.
“We are very excited to offer our customers greater capacity for service and modifications,” said John Ricciardelli, Eclipse Aviation’s vice president of ownership experience. “Harbour Air offers complete
Name that Aircraft
MRO capability and a strong legacy in aviation. They have supported Eclipse for some time, and I’m thrilled to welcome them to our North American network.” Harbour Air’s facility at the Vancouver International Airport will provide scheduled and unscheduled maintenance, including critical Aircraft On Ground (AOG) and Mobile Response Team (MRT) support. Harbour Air will also perform Flight Into Known Icing (FIKI) and Avio NG 1.5 modifications when these programs are formally launched
Last month’s winner:
Ken Dyson, Comox
by Eclipse. Harbour Air already employs technicians certified by the Federal Aviation Administration (FAA) and trained by Eclipse Aviation.
Answer: Boeing 707
“Partnering with an aviation leader such as Eclipse is a natural fit for Harbour Air as the level of service that our maintenance and overhaul facility is capable of providing is absolutely second to none,” said Greg McDougall, CEO of Harbour Air Ltd. “The Eclipse 500 Jet will transform the world of air transportation and we look forward to Send the correct name of this aircraft (make and model) and you could win a
supporting them every step of the way.” For more information on Harbour Air and its Eclipse Designated Service Centre, visit www.harbourair.com/eclipse.php or call (604) 233-3543.
Free Information Sessions Burnaby Central High – 7 p.m. Sept. 17 – Travel & Airport Programs Sept. 23 – Flight Attendant Programs
Douglas College, Surrey Campus Sept. 18 – 7 p.m.
A $50 Gift Certificate to Flight Adventures.
Send your answer by Email: jstewart@westerndriver.com; Fax: (604) 736-6750; Mail: SkyTalk, 306-5400 Airport Road South, Richmond, B.C. V7B 1B4. A draw will be made from all correct entries received by October 4, 2008. The winner’s name will be published in the October issue of SkyTalk.
Your Airport Community Newspaper SEPTEMBER 2008 | Vol. 15 | No. 10
YVR SKYTALK, the official newspaper of the Vancouver
TRAINING group
Westco Marketing Ltd. for the travelling public and the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced publisher. ASSOCIATION OF AIRPORT PUBLICATIONS P.O. Agreement #1676261
www.burnabyce.com
604-664-8888
604-588-7772
RICHMOND OFFICE: Suite 306 - 5400 Airport Road South Richmond, BC V7B 1B4 Tel: 604-736-6754 • Fax: 604-736-6750 Email: jstewart@westerndriver.com
International Airport, is owned and published monthly by
in whole or part without the written permission of the
the
The Boeing 707 is a four-engine commercial passenger jet airliner developed in the early 1950s. Its name is most commonly spoken as “Seven Oh Seven”. Boeing delivered 1,010 Boeing 707s, which dominated passenger air transport in the 1960s and remained common through the 1970s. Boeing also offered a smaller, faster version of the aircraft that was marketed as the Boeing 720.
Printed on Recycled Stock using vegetable based inks Please recycle this product.
Publisher: Associate Publisher: YVR Editorial Liaison: Contributing Writer: Creative / Production: Photography:
Patrick Stewart Joan Stewart Kate Donegani, Alana Lawrence Peter Kutney James Martin Jim Jorgenson
www.yvr.ca/authority/news/skytalk.asp
4 •
|
YVR SKYTALK
SEPTEMBER
2008
Mexicana joins Oneworld Global Explorer round-the-world fare
S
tarting this month, the networks
Royal Jordanian, with Mexicana from next
of
Mexican
year—and some 20 affiliated carriers,
domestic airline, Click Mexicana,
including LAN Argentina, LAN Ecuador,
are available through oneworld’s Global
LAN Peru, China’s Dragonair and South
Explorer fare, ahead of both airlines
Africa’s Comair.
Mexicana
and
With Global Explorer, travellers can
boarding the alliance next year. Global Explorer will be the only round-
also travel on Aer Lingus, Air Pacific,
the-world fare offered by Mexicana and
Gulf Air and now on Mexicana and Click
Click Mexicana until they become part of
Mexicana. Flights carrying the Qantas
oneworld during 2009, when they will
code but operated by Air Niugini, Air
also offer the full range of the alliance’s
Tahiti Nui, Air Vanuatu, Air Vietnam,
fares, services and benefits.
Aircalin and South African Airways are
A Global Explorer fare allows travel
also included.
on all oneworld’s existing 10 members
Mexicana and Click Mexicana add
and their 20 or so affiliated carriers—
another 20 destinations in Mexico to
plus selected airlines that are not part
the network covered by Global Explorer,
of oneworld, expanding the network
which
covered by the fare further still.
already
covers
some
700
destinations in around 150 countries in
Explorer will offer some 35 gateways in
Travellers using Global Explorer can
Africa, North and South America, Asia,
fly with any oneworld airline and selected
Australasia and the South Pacific and
other carriers. Oneworld comprises 10
Europe.
the-world fares offered by oneworld. Its
the travel industry to sell multi-airline
Mexico—and more than 130 throughout
other round-the-world fare is oneworld
round-the-world airfares on-line when
Latin America.
Explorer. This includes travel only on
it activates its on-line booking tool for oneworld Explorer in the coming weeks.
simple,
the alliances existing member airlines
of the biggest airlines in the industry—
Oneworld alliance’s carriers already
Global
Explorer
offers
flexible, and great value round-the-world
and affiliates. Uniquely, prices are based
Mexicana offers 11 non-stop flights
American Airlines, British Airways, Cathay
serve some 15 destinations in Mexico
travel for trips up to one year. Four
on the number of continents visited,
per week from Vancouver to Mexico
Pacific, Finnair, Iberia, Japan Airlines, LAN,
and 110 throughout Latin America. With
versions are available.
rather than on the distance flown.
City. For more information, visit www.
Malév Hungarian Airlines, Qantas and
Mexicana and Click Mexicana, Global
Global Explorer is one of two round-
Oneworld is set to be the first in
mexicana.com.
YVR Community Corner
Hope Air flies people to better health V ancouver Airport Authority is
arranged more than 53,000 flights for
using their private planes to deliver their
its exceptional volunteers. Hope Air’s
who
a proud new sponsor of Hope
Canadians in need. In 2007 alone, Hope
service.
Volunteer Pilot Program provides the
reconstructive
Air, a national charity that helps
Air arranged 2,209 flights for people
and
opportunity for pilots to combine a
plastic surgery to
generosity of airline partners, Hope
passion for flying with support for
reverse a scar on his face, waiting up
people less fortunate.
to two years for a surgeon to come to
Canadians get to medical treatment
across Canada who needed their help.
Thanks
to
the
support
when they cannot afford the flight
A significant proportion of the flights
Air is able to reach Canadians across
costs. Regardless of age or illness, Hope
provided by Hope Air are for children
the country. Airline donations provide
There are many other ways to
Air seeks to get everyone to the non-
and their escorts. The majority of its
the majority of Hope Air’s yearly seat
support Hope Air, including adopting a
emergency medical care they require
program resources are provided through
capacity and provide the backbone of
flight for $125, donating your Aeroplan
outside of their home communities.
in-kind donations from commercial
its services.
Miles, AMEX, RBC or Shoppers Drug Mart
Founded in 1986, Hope Air has
airlines and hundreds of volunteer pilots
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Smithers, B.C. seemed like an eternity. Hope Air arranged a free flight so Skyler could travel to the surgery he needed. “By providing our flight, Hope Air has
Airlines currently serving YVR that
Rewards Points, making cash donations
ensured Skyler does not have to suffer
support Hope Air include: Air Canada,
or spreading the word about the charity
for another two years,” said Skyler’s
Air North, Central Mountain Air,
service they provide.
mother. “It means a lot in increasing his
Harbour Air, Hawkair, Pacific Coastal
The Airport Authority’s support contributed to one of Hope Air’s recent
and WestJet. Hope Air also relies on the skills of
success stories. For eleven-year-old Skyler,
self assurance.” For more information on Hope Air, visit www.hopeair.org.
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|
SEPTEMBER
2008
A new approach to customer care
K
een observers will have noticed
place at YVR to help better navigate the
a new advertising campaign
airport and enjoy the travel experience.
recently launched by the Airport
From an international welcome centre
Authority. Centered on a theme of
with 24-hour assistance, to enhanced
customer care, the campaign highlights
translation services, YVR is welcoming
the new approach and extra steps the
the world, one person at a time.
Airport Authority is taking to ensure
The advertising campaign, which is
every customer receives personalized
running until September 30, features
care at YVR.
a mix of short television spots, radio
For the Airport Authority and its
advertising and a multi-language print
business partners working at the airport,
campaign running in local Chinese and
it’s important that all of its customers are
Punjabi newspapers.
aware of the types of services available
Keep your eyes open to learn how
at YVR. Seasoned travellers and first-
YVR is taking customer care beyond,
time flyers alike will find services in
every day.
8
|
Canadian Government launches ‘Flight Rights Canada’ for air travellers
The Honourable Lawrence Cannon, Minister of Transport, Infrastructure and Communities launches the ‘Flight Rights Canada’ program.
T
he
Honourable
Lawrence
rights as consumers, and that obligations
Cannon, Minister of Transport,
of air carriers are reflected in how they
Infrastructure and Communities,
provide services.”
has launched Flight Rights Canada,
In 2007, An Act to Amend the
a program designed to strengthen
Canada Transportation Act was
consumer protection for air travellers.
passed that included measures to
Flight Rights Canada will benefit
better inform the travelling public of
Canadians by increasing awareness
their rights as consumers. Domestic
of their rights when travelling by air,
air carriers are now required to
and by ensuring transparency and
prominently display their terms and
accountability of air carriers.
conditions of carriage at their business
The foundation for Flight Rights
offices and to post this information on
Canada already exists in Canadian
their websites. Regulations are being
legislation.
developed to require international
“Through Flight Rights Canada,
carriers selling air transportation to
air travellers will be reassured that
and from Canada to also post their
options are available to them if they are
terms and conditions of carriage
inconvenienced,” said Minister Cannon.
on their websites. In addition, an
“Consumer protection is important to
informal complaints process within
our government and that’s why we are
the Canadian Transportation Agency
taking further action. The introduction
was also made available.
of Flight Rights Canada will help
Passengers who are not satisfied
make sure that air travellers know their
with the level of protection provided by
Customs Customs Brokers & Consultants Brokers
Summit Customs Brokers “Aviation Specialists” Head Office / Airport Airport Office: Tel: (604) 278-3551 FAX (604) 278-3291 B.C. Cont. U.S.A. Toll-Free 1-800-663-4080 www.summitcb.com
Pacific Hwy. (Border) Tel: (604) 538-8414 FAX (604) 538-8148 Offices in Dawson Creek, Kelowna, Osoyoos, Penticton, Prince George, B.C. Whitehorse, Yukon, Vernon
an air carrier also have options available
at key airports. Flight Rights Canada
to them, including the purchase of
reminds air travellers that they are
additional insurance.
entitled to ask for and receive a carrier’s
Flight Rights Canada will make
terms and conditions of carriage, and
information available to air travellers in
explains the complaints mechanism in
several ways. It will inform Canadians of
place that ensures carriers are held to
their rights through prominent signage
account for their commitments.
YVR SKYTALK
• 5
6 •
YVR SKYTALK
|
SEPTEMBER
2008
Singapore Airlines reduces fuel surcharges on some of its routes
S
ingapore Airlines and its wholly
Tokyo/ Taipei/Frankfurt/ Moscow,
Emirates, as well as flights between
owned regional subsidiary, SilkAir,
as well as flights between cities in
Dubai - Istanbul, Dubai – Moscow,
has reduced fuel surcharges for
Europe and South Africa, surcharges
and Bangkok – Tokyo), reduced from
remain at US$110 per sector;
US$110 to US$100 per sector.
tickets issued on or after September 9,
Air New Zealand gives a ‘heads up’ to new ad campaign
A
has
fact of life that travellers begrudgingly
announced that it will hold
accept,” said Steve Bayliss, Air New
auditions this month for people
Zealand’s general manager marketing.
to participate as ‘Cranial Billboards’ in
“You end up staring at the back of
a new advertising campaign. Selected
people’s heads, waiting for the line to
applicants will have their heads shaved
move forward. So how better to tell our
and used as visual billboards for the
customers that Air New Zealand is going
airline for approximately two weeks.
to do something about it at our three
ir
New
Zealand
The artwork on the shaved heads will
Singapore Airlines and SilkAir waives
flights, following a recent easing of jet
countries, (Cambodia, Indonesia,
fuel surcharge for infant passengers
fuel prices.
Malaysia, Myanmar, Philippines,
(those not occupying a seat). Airline officials said that collections
reduced from US$40 to US$36 per
from the fuel surcharges would still only
surcharge tiers:
sector.
give partial relief from the increased
• Between
Singapore and cities in
• All other flights (flights between
Canada and the USA (based on a
Singapore and cities in Australia, New
historically high levels despite the recent
single-sector), surcharges remain at
Zealand, China, Japan, Korea, Hong
correction. As such, Singapore Airlines
US$180 per sector.
expenditure on jet fuel, which remain at
Kong, Taiwan, India, Bangladesh,
will continue to monitor the price of jet
North
Maldives, Pakistan, Sri Lanka, Egypt,
fuel and keep the application of the fuel
America and Hong Kong/ Seoul/
Saudi Arabia and the United Arab
surcharge under active review.
•
Between
Singapore
and
International arrivals coordinators join the YVR team
F
rom ensuring the facilities in the
different groups, from customers to
rarely dull. arrivals
airlines to customs officials. We step in and provide that immediate point of
passengers make their connecting flights,
this past spring and provide a dedicated
contact when something needs to be
Each ‘Cranial Billboard’ will receive
to responding and providing assistance
presence and helping hands in the
addressed.”
NZ$1,000 (approximately CDN$718) for
to medical calls, a day in the life of
International Terminal building. From
An average day as an international
the use of their head.
an international arrivals coordinator is
the moment a passenger arrives at YVR,
arrivals coordinator involves just about
it’s the job of an international arrivals
anything.
check-in system and direct ‘readers’
standing in a queue themselves?”
“Check-in queues have become a
Thailand and Vietnam), surcharges
coordinator positions were implemented
messaging they can read while they’re
changingthewayyoufly.co.nz.
Medium- and longer-haul flights are differentiated using the following
clean and tidy, to helping arriving
main domestic airports, than through
advertise changes to Air New Zealand’s to learn more about the changes at
• Between
Singapore and ASEAN
for travel on short- and medium-haul
International Terminal are safe,
The
new
international
coordinator to ensure the operations
“I love that a day never repeats
and arrivals processes are running
itself,” said Sodder. “One minute you’re
smoothly, while also offering assistance
talking to maintenance about a broken
wherever it’s needed.
escalator before a rush of international
For Gina Sodder, one of four
passengers arrive, and the next you’re
international arrival coordinators, she
comforting a passenger who had a
understands that it’s her job to make
difficult flight.”
sure that everything is in working
Part customer care and part airport
order, beginning with a passenger’s
operations, the international arrivals
disembarkation to their departure from
coordinators oversee all aspects of the
the International Terminal building.
airport arrivals process to help YVR’s
“I am the point person on the floor,” said Sodder. “We work with a lot of
customers get where they need to be smoothly and easily.
Did You Know?
On July 22, 1931, then-British Columbia Premier Simon Fraser Tolmie officially opened Vancouver Municipal Airport, later to become Vancouver International Airport (YVR). Unofficial statistics from that year indicate that 2,650 passengers used the airport for sightseeing flights over Vancouver, while another 500 passengers arrived at the new airport on just over 300 flights from other destinations. This year, YVR expects to welcome 18-million passengers.
|
SEPTEMBER
2008
8
|
Zoom Airlines files for bankruptcy O
YVR SKYTALK
• 7
n August 28, Zoom Airlines
issued a statement advising its customers that it had
suspended operations. Both Zoom Airlines Inc and Zoom Airlines Ltd, the Canadian and UK airlines, then began administration proceedings in their home countries. All flights on the discount airline have been cancelled and their aircraft grounded. The founders of Zoom, Hugh and John Boyle, issued the following statement: “We deeply regret the fact that we have been forced to suspend all
the directors of Zoom had no option
chose to travel with Zoom during
Canadian Affair, Air Canada, Fly
alternatives,” said Eamonn Ferrin,
but
the last seven years and efforts of
Globespan, British Airways
CEO of Allbury Travel Group. “We
Glasgow to Vancouver—Canadian
realized there was the potential to
Affair, Fly Globespan
help many of these people by seeking
Manchester
to source alternative arrangements
to
instigate
administration
the airline’s staff. We are extremely
proceedings.
Zoom operations. It is a tragic day
“The suspension of operations is
for our passengers and more than
a result of the exceptionally difficult
600 staff.
trading
conditions
which
sorry
for
today’s
unavoidable
actions.”
have
Air Canada announced that it
“We are desperately sorry for the
affected all airlines over the last
would be offering reduced one-
inconvenience and disappointment
12 months. We have worked hard
way fares to stranded passengers,
that this will cause passengers and
over the last seven years to build
available for travel in either direction
those who have booked flights.
up a successful business but have
between Canada and France, the
“We have done everything we
incurred losses in the current year
U.K. and Italy.
can to support the airline and left
due to the unprecedented increase
Customers
no stone unturned to secure a
Vancouver—
Canadian Affair, Fly Globespan
• Belfast to Vancouver—No direct flights
• Cardiff to Vancouver—No direct flights
• Vancouver to Paris—Air Transat. U.K.-based Allbury Travel Group,
in the price of aviation fuel and the
travel plans involving a Zoom flight
has been appointed by Zoom’s
re-financing package that would have
economic climate. The increase in
for which reservations and payment
credit card payment service provider
kept our aircraft flying. Even late
the price of oil has added around
have been made are asked to refer to
to assist passengers and devise
today we believed we had secured a
$50-million to our annual operating
their credit or debit card company
an urgent rescue package for the
new investment package to ensure
costs and we could not recover that
to apply for a refund.
approximately 40,000 passengers
future operations but the actions
from passengers who had already
of creditors meant we could not
booked their flights. “We would like to thank the
to complete the investment package,
many thousands of passengers who
have
•
to
future
continue flying. Having been unable
who
•
Services offered by other airlines that may be of assistance to Zoom’s Vancouver customers:
• London Gatwick to Vancouver—
affected by the airline’s collapse.
through various airline contacts.” Allbury Travel Group will be contacting various airlines Canada and the U.K. to discuss alternative arrangements that could be offered by other airlines to the affected passengers. Allbury Travel Group will contact affected passengers via email in order to assist and advise them of the next steps in the process. For further information, visit
“It is always difficult when
the Allbury Travel Group website at
an airline fails leaving this level
www.allburytravelgroup.com where
of passengers stranded with few
regular updates will be posted.
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8 •
YVR SKYTALK
|
SEPTEMBER
2008
From pirate haven to ecotourism haunt C osta Rica is an ideal destination
colloquial term for native Costa Ricans).
for a family vacation, honeymoon,
Cocos Island
wedding, etc. Located in Central
One area of outstanding natural
America, Costa Rica is nestled between
beauty
Nicaragua and Panama, bordered on
approximately 480 kilometres southwest
the east by the Caribbean Sea and the
of Costa Rica. Protected as one of Costa
west by the Pacific Ocean. This small
Rica’s national parks, it is characterized
country represents only .01 per cent of
by dense vegetation and is one of the
the planet’s surface yet its land shelters
most unscathed marine environments
three per cent of the world’s biodiversity
on Earth.
is
Cocos
Island,
Travel Talk
located
and its waters are home to 3.5 per
Once inhabited by pirates in the mid-
cent of the planet’s marine life. It has
1700s, today Cocos Island is a biological
given priority to the conservation of
sanctuary for researchers, the mecca
its natural resources, protecting 26 per
of the marine world for divers and
cent of its national territory through
home to 3.5 per cent of the earth’s
the creation of national parks and other
aquatic biodiversity. Additionally, the
protected areas.
small islands and rocks that surround
Costa Rica is riding a wave of
the island provide the ideal environment
popularity with Canadians, who, in
for colonies of migratory birds including
addition to sun and fun, want to explore
Canadian species that migrate for the
the country’s excellent ecotourism and
winter.
Scuba divers admire Cocos Island for its populations of Hammerhead sharks, rays, dolphins and other large marine species.
adventure travel. There are numerous
Thanks to its wide-ranging coral
outdoor activities for travellers, ranging
formation—one of the most developed
from horseback riding on a secluded
in the Eastern Pacific waters—Cocos
island include beautiful waterfalls and
Airlines that fly to Costa Rica
beach, hiking through a rainforest,
Island’s marine offering is by far its most
astonishing sea scenes. Due to its diverse
whitewater rafting, or surfing the blue
with service from YVR are American,
amazing and exotic sight. Conservation
ecosystems and microclimates, Cocos is
waters of either coastline. For those who
efforts have resulted in a high influx
home to numerous ecological niches,
enjoy less strenuous activities, consider
of hammerhead sharks, which have
allowing a high level of exclusively native
spiders, birds, crustaceans, mollusks,
than 30 metres. Other
unique
features
of
the
fish and corals.
Location: Centra America, bordered by
Continental, Delta and United. Skyservice offers winter flights only. For
general
travel
tourism
become the main attraction for divers
organisms and playing an important
canopy tour, experiencing a quiet, close
from around the world. Additionally,
role in the evolution of species. More
information about Costa Rica, contact
encounter with different species of birds
there are 30 different species of coral
than 1,000 species have been identified
the Costa Rica Tourist Board at 1-866-
and wildlife or enjoying the diverse
reef that can be found there, nine of
on the island, some of them endemic,
267-8274 or visit their Website at www.
culture and hospitality of the Ticos (the
which are located at depths of more
including
visitcostarica.com.
insects,
reptiles,
Nicaragua to the north, Panama
to the east and south, the Pacific
Ocean to the west and south and the Caribbean Sea to the east.
Capital: San José
Population: 1.2-million
or
observing the tropical forests from a
plants,
Costa Rica Fast Facts
Official Language: Spanish
Government: Constitutional democracy Independence: From Spain (via
Guatemala) Sept. 15, 1821.
Currency: Costa Rican colón ($1 = 516 colóns).
NOTICE:
The Sea Island Employee Affiliate Program All employees of companies on Sea Island may purchase or lease a new Chrysler, Dodge or Jeep for 2% Over Invoice*, net of all factory incentives, with full disclosure and no haggling... It’s that simple. Employees of Air Canada and certain companies may be eligible for further Chrysler incentives. Contact
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604-687-5337
SEPTEMBER
2008
|
YVR SKYTALK
• 9
Green Travel
Make your visit to Vancouver with your kids enjoyable & stress free. Travel in comfort and style while pushing one of our exclusive, top-of-the line Rock Star Strollers designed by Jon Bon Jovi and Tico Torres. Also, rent high-end, quality brands of infant & child car seats, cribs, highchairs, pack’n plays, strollers and baby accessories. Personalized, door-to-door pick up, delivery and setup service. Free delivery within Vancouver with a minimum $40 rental.
Test flight by Air New Zealand to demonstrate potential for reduced carbon emissions
A
ir New Zealand and key
Australia.
we’ve implemented and our bio-fuel
navigation and surveillance, which
aspirations.”
have already resulted in fuel and
will
“By operating under these optimum
demonstrate the potential for
planning conditions we will be able to
the commercial aviation industry to
demonstrate how many millions of
Federal Aviation Administration and
reduce carbon emissions by millions
tonnes of fuel and carbon emissions
Airservices Australia formed ASPIRE
The demonstration flight will have
of tonnes annually, with a test flight
can be saved by airlines globally if
(Asia and South Pacific Initiative to
all practical operational restraints,
between Auckland and San Francisco.
they are permitted to utilize concepts
Reduce Emissions) last year, with the
including
The commercial Boeing 777 flight
and technologies in flight efficiency
goal of making commercial air travel
control vectoring, air traffic fixed
NZ8, re-named ASPIRE I, will take off
in all phases of commercial flight,”
more environmentally sustainable. The
route structure, procedures, flow
from Auckland Airport this month.
said
group have a long history of working
restrictions and airline restraints removed.
aviation
partners
Air
New
Zealand’s
general
Airways
New
the
delivered.
air
traffic
congestion
manager airline operations, Captain
together,
flight planning conditions through
David Morgan. “ASPIRE I further
Future Air Navigation Services with
The demonstration flight will result
the involvement of partners Airways
demonstrates
Zealand’s
airline, aircraft manufacturers and
in a clear and measured understanding
New Zealand, the Federal Aviation
commitment to sustainable air travel,
other industry partners. This involves
of the potential savings achievable
Administration
a number of fuel-saving measures
improvements to communications,
(based on current technology).
and
Airservices
New
introducing
emission reduction benefits being
It will operate under optimum
Air
including
Zealand,
Rock Star Stroller
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10 •
YVR SKYTALK
|
SEPTEMBER
2008
YVR issues call for Green Coat volunteers
I
f you’ve been to YVR lately, Harry, a
One of the 220-strong group of Green Coats providing customer care throughout the terminals.
Green Coat ambassador, may have welcomed you. He’s just one member
of the YVR team who provide exceptional customer care every day. Vancouver International Airport is honoured to be served by its volunteer customer service ambassadors. The Green Coats can be found throughout the terminals and are identified by their distinctive green jacket or vests and warm smiles. Green Coat ambassadors assist travellers with directions, provide information on services available in the airport, and even act as unofficial tour guides, informing customers of the many features and attractions to be found in Vancouver and British Columbia. YVR’s 220-strong group of Green
Airport Authority is looking for more
Interested in volunteering at YVR now
Green Coat Volunteers to join the team
and during the Games, or know someone
to help provide customer care leading
who might make a great Green Coat?
up to and during Games time. Hours
Please send an email to greencoats@
are flexible, roles are varied, and the
yvr.ca or contact the Airport Authority’s
airport environment is dynamic and
Customer Care team at (604) 276-6373
interesting.
for more information and to apply.
Coats speaks a collective 21 languages and in 2007 contributed more than 36,000 volunteer hours at YVR. As YVR prepares to welcome the world for the 2010 Winter Games, the
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B
The present-day club’s meetings
for Canadian Airways out of
still provide members with the
Thunder Bay, Prince Albert
opportunity to gather socially with
and Edmonton, formed this club in
fellow aviation enthusiasts and to
1952. While a member of management
listen to guest speakers. Meetings
at Canadian Pacific Airlines in
are held on the third Tuesday of
Vancouver, Windrum wanted to find
October,
a venue where people from all areas
February, March and April at the
of aviation could meet as friends
Austria
to share their experiences without
Westminster Highway, Richmond.
interference from the constraints of
A very good buffet is served and
competition that were common in
despite not being charged at 1952
Canada’s fledging industry.
prices, it is still very affordable.
WE SPEAK TAGALOG, HINDI, CANTONESE, MANDARIN, TAIWANESE, SPANISH & RUSSIAN
November,
Vancouver
Currently,
January,
Club,
more
5851
than
150
how the founding members decided
registered members make up a
on “A Quarter Century in Aviation”
complete cross section of the
as the threshold for membership.
aviation industry. Anyone who has
This is especially curious because
been associated with aviation for a
the Wright Brothers had made their
minimum of 25 years in any activity
first successful flight in 1903, so
is welcome to join this unique club.
individuals with 25 years in the
If you are interested, or need
industry in 1952 would have formed
further information, contact David
a very exclusive group.
Redmile, membership director, at
The inaugural dinner meeting
(604) 271-0714.
was held at the Alcazar Hotel in
An application form will be
Vancouver with 22 charter members
mailed. Please fill it out, sign it,
in attendance. Dinner was $3, drinks
enclose a cheque for $15 (annual
were three for $1 and the annual
dues) and you will be a member in
dues were set at $5.
good standing.
Did You Know?
The Airport Authority is always looking for ways to improve the care they provide to their customers. Each quarter, YVR conducts 650 surveys of customers in the airport’s
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|
SEPTEMBER
2008
8
|
YVR SKYTALK
Money Matters
By PETER KUTNEY
The more things change…
S
this decade?
o far this year, most investors
The Cuban missile crisis, race riots in
There was massive inflation, global
have seen turmoil in the global
the U.S., the Vietnam War, unrest and
recession and high unemployment in
That’s anyone’s guess—and there are
markets. The U.S. stock market
war in the Middle East and two U.S.
the U.S. and Canada. Interest rates rose
a lot of guessers. But, if you’re tempted
is in bear territory and foreign markets
recessions. President John F. Kennedy,
to more than 20 per cent. There was a
to listen to the many opinions offered by
are down 15-20 per cent from 2007. The
civil rights leader Martin Luther King Jr.
massive earthquake in San Francisco.
the media, the pundits, and yes, your own
sub-prime credit crisis continues along
and presidential candidate and Senator
Canadian stocks averaged 12.2 per
instinct, consider the words of one of the
with rising inflation, high gas prices,
Robert Kennedy were assassinated. The
cent a year over the decade.
world’s most successful fund managers
Iraq, highly leveraged consumers and
Canadian stock market generated a
The 1990s started with the first Iraq
and investment authors, Peter Lynch:
the upcoming U.S. election. Canada has
10 per cent annualized return over
war, the U.S. Savings and Loan meltdown,
“There is always something to worry
fared somewhat better, unless investors
the decade.
the junk bond collapse, the U.S. credit
about, but don’t. In the 1950s, nobody
The 1970s were brutal. The Vietnam
crunch, the Japanese recession, an
was looking at growth stocks because
One is tempted, as WC Fields once
War crippled the American economy.
Asian financial crisis, crippling strikes
they were worried about building fallout
said, “to smile first thing in the morning
There was double-digit inflation and
throughout Europe, the breakup of the
shelters. Stocks go up over time because
and get it over with.”
stagflation. The oil crisis. Recession.
Soviet Union and subsequent economic
corporate profits go up. I don’t know
own Canadian financials.
However, before heading for the hills,
Terrorism became a household word,
depression and fear of the impending
where the next few hundred points in
consider six decades of history and how
with the FLQ Crisis, Black September,
doom of Y2K. The Canadian stock
the Dow Jones will be, but I do know
Canadian investments have fared.
(1972 Olympics) and the Iran hostage
market climbed by an average of
about the next 10,000—and it is up.”
10.6 per cent per year that decade.
The 1950s featured the Korean
crisis. The 1970s also graced us with
War, the beginning of the Cold War
Trudeau, disco, polyester and Saturday
and two U.S. recessions. McCarthyism
Night Fever. Canadian stocks gave
and its ‘witch hunts’ were prevalent.
investors an annual return of 10.4
millennium,
Russia launched Sputnik. Television sets
per cent through the decade.
Terrorism, war, financial greed and
short-term market predictions. His
During the decade of the new
motto: “If you spend 13 minutes a
the
story
continues.
with
excess. The terrorist attacks on the World
stable at $2-$3 per barrel. Canadian
soaring oil prices ($38.50/bbl) and the
Trade Centre, Enron and Worldcom
stocks averaged a compound annual
introduction of the National Energy
fraud. Another mortgage/credit crisis.
growth rate of 13.2 per cent over the
Policy (NEP). There was political unrest
Another oil crisis. And yet, businesses
decade.
in Quebec, spurring a referendum. U.S.
expand, innovate and grow.
hit the home market. Oil prices were
The 1960s were more troublesome.
The
1980s
commenced
president Ronald Reagan was shot.
Lynch is very careful to avoid any
Do we detect a pattern here?
year on economics, you have wasted 10 minutes.” Peter Kutney is a financial planner with Partners in Planning in Vancouver. He can be reached at 604-438-1603 or pkutney@telus.net. Many thanks to John Caspar for much of the material for this article.
How will returns look at the end of
Alaska Airlines completes transition to all-Boeing fleet
O
Alaska Airlines acquired its first
n August 28, Alaska Airlines
major difference in customer comfort,
The 737s are equipped with the most
completed its transition to
fleet reliability and operating costs,
advanced safety and navigation systems.
MD-80
aircraft,
manufactured
by
an all-Boeing 737 aircraft
at a time when it matters most.”
Chief among them is Required Navigation
Long Beach-based McDonnell-Douglas
fleet with the retirement of its last
The 737-800 burns 3,217 litres of fuel
Performance
approach
Aircraft, in 1985, and once operated 44
MD-80 series airplane, part of a two-
per hour, versus 4,163 litres per hour by
technology and Head-up Guidance System,
of the jets. The MD-80, with its larger
year plan to increase the airline’s
the MD-80. A common fleet type also will
which allows takeoffs and landings in
fuel tanks for extended range, was the
operational efficiency and improve fuel
result in lower costs for maintenance,
low-visibility conditions. Alaska’s 737s
cornerstone of the airline’s expansion
conservation.
training and flight crew scheduling.
also are equipped with Enhanced Ground
up and down the West Coast, as well
Proximity Warning System, which alerts
as into Mexico and the Russian Far East
pilots of ground obstacles.
during the 1980s and ‘90s.
precision
“With the last of our MD-80s retiring
As the airline’s last MD-80 circled
today and scheduled deliveries of
Washington state’s Mount Rainer in a
additional new Boeing 737-800s this
symbolic final flight, it was joined in the
The airline has firm commitments
Alaska Airlines and sister carrier
year, Alaska Airlines now operates one
sky by a newly delivered and specially
for an additional eight Boeing 737-
Horizon Air together serve 94 cities
of the youngest, most fuel-efficient
painted Alaska Airlines Boeing 737-800
800s through 2008, which will bring its
through an expansive network in
and technologically advanced fleets in
airplane, dubbed the “Spirit of Seattle”
fleet to 116 Boeing 737 aircraft. That
Canada, Alaska, the Lower 48, Hawaii
the industry,” said Bill Ayer, Alaska’s
in tribute to the airline’s now all-Boeing
compares to 26 MD-80s and 110 total
and Mexico.
chairman and chief executive officer.
fleet and unique hometown partnership
aircraft at the onset of the airline’s fleet
“Our all-Boeing fleet will make a
with the airplane manufacturer.
transition in 2006.
For reservations, visit alaskaair. com.
• 11
12 •
|
YVR SKYTALK
SEPTEMBER
2008
Air Canada to offer live inflight Internet access
S
tarting next spring, Air Canada
“That is why Air Canada is taking a
will offer live Internet service
major step forward to becoming the
to customers inflight under an
first Canadian airline to provide its
operating Gogo by spring 2009 aboard
“Air Canada has long been recognized
our international expansion plans, Air
customers inflight, online access through
Airbus A319 aircraft on select flights to
as a leader in cabin merchandising and
Canada will have the distinction of being
on
Gogo. In cooperation with Aircell, and
the U.S. west coast and will be accessible
we are pleased to have Gogo selected as
the first.”
connecting Canada and the world
pending Canadian regulatory approvals,
by customers with a standard, Wi-Fi-
and an important element of staying
we plan to eventually offer Internet
equipped laptop or Personal Electronic
connected today is having use of the
access system-wide so customers can
Device (PED). Initially, the Gogo system
Air Canada as Aircell’s newest airline
Internet,” said Charles McKee, vice
email, work and surf the net while flying,
will be powered by Aircell’s existing
partner and our first international
American and International markets as
president, marketing, at Air Canada.
and more fully enjoy what is already a
network and only available in the U.S. in
customer will be yet another milestone
Aircell’s coverage network expands.
agreement reached with Aircell. “Air
Canada
prides
itself
superior travel experience.” Air
Canada
intends
to
begin
order to make Air Canada’s rollout fast,
for our company. As we continue to
economical and simple.
grow our U.S. network and explore
part of that marketing strategy,” said Jack Blumenstein, president and chief executive officer of Aircell. “Adding
Upon successful completion of the initial phase, Air Canada plans to extend the system throughout its North
New award travel structure and options with Delta SkyMiles
Events in The Castle! T
his month, Delta Air Lines will
last seat award availability and continue
other SkyTeam airlines. Additional
launch a new award travel
to be able to combine Economy, First and
mileage-building
structure to provide SkyMiles
Business cabins, and dates at various
offered through more than 100 partners
mileage levels.
such as the Delta SkyMiles credit card
members’ greater flexibility and more
Book our Sandbar Party Room for a private function. Large parties or corporate functions Kitchen open till midnight daily with full Menu.
Adjacent the marina at the Delta Vancouver Airport Hotel 3500 Cessna Drive, Richmond
604-276-1962
Complimentary Parking
opportunities
are
options when redeeming miles. This
“These changes will allow our
from American Express, participating
will include the ability to again book
members to better use their miles when
hotels, car rental companies, the SkyMiles
the last seat on a flight using miles and
they want, where they want and how
store, restaurants, SkyMilesShopping.
three redemption tiers for award travel
they want, with no blackout dates and
com, floral and gift retailers and more.
within Canada, the continental United
the ability again to book the last seat
Now in its 27th year, SkyMiles is
States and Alaska to destinations
on the plane,” said Jeff Robertson,
one of the longest-running and most
worldwide.
managing director of Delta’s SkyMiles
successful loyalty programs in the travel
Redemption tiers will start at 40,000-
program. “It’s all about award travel with
industry.
64,000- and 96,000-kilometres round-
flexibility—something our customers
trip rather than the two current award
have been asking for.”
Specific details on the new award structure and a mileage chart for travel
levels starting at 40,000- and 80,000-
The award-winning Delta SkyMiles
within Canada, the continental United
kilometres for travel within Canada, the
program offers members multiple
States and Alaska and to destinations
continental United States and Alaska.
mileage-earning opportunities when
worldwide are now available at the
Customers will have access to
flying Delta, Delta Shuttle, the Delta
Program Updates section of delta.com/
multiple award travel options including
Connection carriers, Delta AirElite and
skymiles.
Singapore adds New Delhi ‘Express Connection’
S
tarting this month, Singapore
Vancouver to Delhi via Singapore
Airlines
and increasing its frequency on the
is
offering
same-
day connection service from
Singapore-Delhi route to twice daily. The
connection
service
from
Vancouver is as follows:
Vancouver-Singapore-Delhi
Arriving Singapore on Flight SQ407 Departing Singapore to Vancouver,
SQ 18, Monday, Thursday, Saturday at 9:55 a.m. and 12:25 a.m. Singapore Airlines offers a choice of 11 destinations in India, Ahmedabad,
Departing Vancouver on Flight
Amritsar, Bangalore, Chennai, Cochin,
SQ17, Monday, Thursday, Saturday at
Coimbatore, Delhi, Hyderabad, Karachi,
2 p.m.
Kolkata, Mumbai and Trivandrum.
Arriving Singapore, 11:30 p.m. (local time) Departing Singapore on Flight
In-flight service includes Bollywood movies, Indian music on demand with personal entertainment system,
SQ406, daily, 2:15 a.m. (local time) and
authentic Indian vegetarian cuisine and
5:20 a.m. (local time)
Hindi-speaking cabin crew.
Delhi-Singapore-Vancouver Departing Delhi, SQ 407, daily, 11:10 p.m., and 7:15 a.m. (local time)
For further information, visit www. singaporeair.com, or toll-free 1-888-9568866.
Regency Realty Ltd.
|
SEPTEMBER
2008
|
8
YVR SKYTALK
Climbing to new heights to help underprivileged girls
“T
here
is
no
tool
for
development more effective
attend schools that they typically would
day, putting your children in school
Wiltse.
uneducated
and then climbed Mera Peak to raise
not have access to.
isn’t first on the list of priorities,” said
females have an average of 7.5 children,
awareness for their organization. The trek took about a month.
“For
example,
than the education of girls
“In Nepal, girls are at a big
Wiltse. “But educating females is vital for
and educated females will have half that
and the empowerment of women.”—
disadvantage if they’re not in school,”
breaking the cycle of poverty. The circle
many. That’s huge in a population of
Kofi Annan, former secretary general of
said Wiltse. “They’re at supreme risk for
of influence of a female is so much wider
extreme poverty.”
the United Nations.
trafficking, child labour and arranged
than a male’s. If you educate a boy, you
Since the Little Sisters Fund was
Would you climb a 21,000-foot
marriages. They can be shipped across
educate one person, but if you educate a
founded in 1998, the organization
mountain to show your support for this
the border into India and put into
girl, you educate her family and the next
has helped more than 800 Nepalese
statement? Horizon Air Q400 Captain
brothels—some as young as seven
generation.”
girls receive educations. And that
Phil Wiltse did.
years old. Putting them in schools and
He was part of a group of seven
• 13
educating them reduces those risks.”
That’s why the United Nations established
the
education
“Most people aren’t concerned with whether they’re going to make it through
number is going to grow, thanks to
and
the fundraising spearheaded by Wiltse
the day, but many people in other countries do worry about that. If we can do something to provide assistance to them, to show compassion, that can make a big difference in their lives.”
climbers that summited Nepal’s Mera
Located between China and India,
empowerment of women as one of its
and Trevor Patzer, the organization’s
Horizon Air offers three daily non-
Peak in May to raise money for the Little
in Nepal the education of females is
Millennium Project goals, and the Little
founder. The two of them, along with
stop flights to Portland and seven daily
Sisters Fund, a scholarship fund for
considered secondary to that of males.
Sisters Fund is playing a role in meeting
five fellow climbers, raised US$125,000
non-stop flights to Seattle from YVR.
that goal.
(including donations from a number
underprivileged girls in Nepal. The fund
“When the biggest issue your family
provides financial aid for the girls to
faces is what you’re going to eat that
“There’s a profound effect,” said
of Horizon co-workers) for the fund
For more information, www.alaskaair. com.
EVA’s Elite cabin ranked Best Premium Economy Class Airline Survey named EVA Air’s
L
surveyed by telephone, questionnaires
Elite cabin as the Best Premium
and on Skytrax’s website during an
Economy Class. This was the first time
11-month period. Respondents rated
Skytrax ranked premium economy
airlines’ class categories on cabin
classes.
comfort, including cleanliness and
Participating
ast month, Skytrax’s annual World
passengers
were
Skytrax is a U.K.-based consultancy
amenities, airport service and cabin-
that carries out international traveller
staff service. The survey examined the
surveys to find the best cabin staff,
smallest details of air travel, asking
airport, airline, airline lounge, in-flight
passengers
entertainment,
catering
procedures, catering and onboard
and several other elements of air
shopping as well as specifics on seats
travel.
and service. The overall survey listed
Skytrax
on-board invited
15,500,000
airline passengers from 97 countries
rate
inflight-safety
more than 170 airlines. EVA was one of the first in the
to participate in its annual airline rankings.
to
airline industry to create a distinctive
Upcoming Events September 23-26, 2008
2008 FIATA World Congress International Federation of Freight Forwarder Associations World Congress Vancouver Convention & Exhibition Centre, 999 Canada Place, Suite 200, Vancouver, B.C. Main forum: “Infastructure, Today’s Challenge for Tomorrow’s Sustainable Transport,” focuses on what has become the single most important impediment to physically moving cargo. Decisions or indecision of ports’ operators, carriers and government, which will dictate the options or lack thereof for years and decades to follow. For more information, visit www.fiata2008.com.
EVA Air’s long-haul flagship, the Boeing 777-300ER.
Located
its first flight to North America in 1992,
amenities, yet typically costs only about
between economy and business, EVA’s
and further upgraded the cabin as Elite
25 per cent more than economy class.
premium economy cabin gives its
Class in 2005 with the launch of its first
passengers an attractive, affordable
brand-new Boeing 777-300ER. EVA’s Elite
and very comfortable travel option. The
Class is comparable to many carriers’
airline launched this innovative cabin on
business class in service, comfort and
premium
economy
cabin.
2008 Airport Transportation Association of Canada (ATAC) Annual General Meeting &Trade Show Calgary Marriott Hotel, 110 9th Avenue SE, Calgary, Alberta, and TELUS
C
ontinental Airlines now offers
information private and secure. “Continental Airlines is known for
utilize PayPal when purchasing
its convenience and award-winning
Continental is the world’s fifth largest
customer service, and PayPal is excited
airline, and together with Continental
e-commerce business and wholly owned subsidiary of eBay that allows payments and money transfers to be made online. PayPal serves as an electronic alternative to traditional paper methods such as
to be offered as part of that service when customers buy their tickets at continental.com,”
said
Mary
Anne
Gillespie, vice president of sales at PayPal. “With the addition of Continental
cheques and money orders.
Convention Centre (next door to the Marriott).
the most convenient online booking
customers more great places to shop
This will be ATAC’s 74th annual general meeting and trade show event.
experience for our customers,” said
Admission to conference activities will be granted only to those with a
Mark Bergsrud, Continental’s senior vice
registration badge. Exhibitors receive four passes with each 10/x10/ exhibit space.
president of marketing programs and
“Continental
works
to
distribution. “We are pleased to work with PayPal to broaden payment options
access to business sessions must be purchased.
for travellers by providing an additional
For sponsorship opportunities contact Debbie Simpson (613) 233-7727 Ext 312, or
way to purchase flights online.”
For tradeshow opportunities, contact Barb Priestley (613) 261-5121, or email barbp@rogers.com. For event updates, visit www.atac.ca/en/events/agm/index. html.
evaair.com.tw.
online with the convenience and security
Airlines we continue to give our
email atac@atac.ca.
For more information, visit www.
travellers the opportunity to
provide
This includes 2 breakfasts and Wednesday lunch. All other function tickets and
per week from Vancouver to Taipei.
PayPal option for online Continental bookings flights at its online site. PayPal is an
November 10-12, 2008
EVA Air offers five non-stop flights
Continental customers with a PayPal account can use several different payment options to fund transactions, including PayPal account balances, bank accounts, debit cards, and credit cards, all while keeping their financial
of their PayPal accounts.”
Express, carries approximately 69-million passengers per year. Continental offers three daily nonstop flights from YVR to Houston and summer-only service to Newark, New Jersey. For more information, visit www. flycontinental.com.
Start a Business today at www.incorporate.ca There has never been a better time to start your own business. INC Business Lawyers make it easy. We are business start-up lawyers who can help you. Looking for help or advice about: • forming a corporation for your business in British Columbia or Canada? • registering a trade-mark in Canada or internationally?
Standard BC Incorporation $699 total cost
#1201-11871 Horseshoe Way, Richmond, BC V7A 5H5 Telephone: (604) 272-6960 • Email: info@incorporate.ca
14 •
YVR SKYTALK
|
SEPTEMBER
2008
Classified
CONSUMER | COMMERCIAL
Tel: 604 736-6754 • Fax: 604 736-6750 E-mail: jstewart@westerndriver.com
MISCELLANIOUS WANTED
49,000 Readers Every Month | $17.50 Per Col Inch B & B ACCOMMODATION OFFICE SPACE FOR RENT
SPACE FOR LEASE
VAC Vancouver Airport Chaplaincy
Help Us Help Others Donate to YVR Chapel (Tax Receipts given) Vehicles (Working or not. Free Pickup) Boats • Motors • Stocks / Bonds Life Insurance Real Estate, etc.
Chestnut Tree
For more information Contact: J. James (604) 690-5858 Or yvrchaplain.com
AVIATION TRAINING
Bed & Breakfast
Hangar, storage, office & shop space on 2 levels, plus mezzanine. Ramp access. Four areas available, more than 9,000 sq. ft. total.
Comfortable accommodation, with special discounts for airline personnel. Five minutes from airport, in Richmond. Free pick-up to and Contact Tony Coon at (604) 218-6635 tonycoon@penta-aviation.com or Ken Moon (604) 273-4649 kenmoon@penta-aviation.com
EMPLOYMENT OPPORTUNITIES
SPECIALTY RECREATION
from airport. Phone Penny or Ross (604) 273-1198 E-mail: chestnuttree@shaw.ca Web site: www.bbcanada. com/2011.html
Let’s Go Hiking!! START YOUR FUTURE WITH SERVISAIR!
PRESENTLY HIRING FOR AIRLINE RAMP AGENTS GREAT EMPLOYEE REFERRAL PROGRAM EARN UP TO $1000.00 Ability to work in adverse weather conditions Shift work, 24 hour operation Offloading and Loading baggage and cargo Operate ground support equipment Training program provided EXCELLENT BENEFITS PACKAGE · FULL HEALTH · TRAVEL PERKS · UNIFORM · PARKING EMAIL YOUR RESUME TO: yvr.hr@am.servisair.com You must be a Canadian citizen or landed immigrant-IM1000 or Permanent Resident.
SERVICES - PROFESSIONAL
Michael J. Culhane BSc BA LLB ATPL Barrister & Solicitor info@culhane.ca 604.279.0179
Hold a valid Class 5 BC Drivers License and have your own means of reliable transportation
Only 30 minutes from downtown Vancouver and yet a world away, Natural Trekking will take you there! We will pick you up and drop you off all you need to do is bring your camera and the desire for adventure. No experience is necessary. Call Lois at 604-836-2321 www.naturaltrekking.com
EMPLOYMENT OPPORTUNITIES Help Wanted Full & Part-Time Positions Available Apply in store Are you looking for a new career or parttime employment opportunity working with other aviation-minded people? Aviation World is currently seeking enthusiastic, customer-focused individuals for positions in our YVR store! Bring a résumé to the store and ask to speak to Gary!
Aviation World
Books, hobbies & pilot supplies 105-6080 Russ Baker Way (next to McDonald’s) Richmond, B.C. Phone 604.718.7400 www.aviationworld.net
COTTAGE RENTAL The Green Cottage A SEASIDE PARADISE Truly tranquil experience. Stunning, panoramic view. Convenient location, minutes from downtown Sechelt!
www.green-cottage.ca
v One-of-a-kind accommodation: 1,200-sq.-ft., fully furnished, 2 queen-size bedrooms, fully equipped kitchen, TV, DVD, CD Player & Gas Fireplace. Front porch & back deck. v Boating, scuba diving, snorkeling, swimming, sea & wildlife watching, boardwalk/seawall, fishing, kayaking, canoeing, biking, horseback riding, dining out. Tel: 604.318.9727 • Pgr: 604.601.8776 reservations@green-cottage.ca.
HEALTH & BEAUTY For cleaner skin and healthier life… Hot Spring Day Spa Relaxing Body Massage Special 35 Minutes - $25.00 45 Minutes - $40.00 60 Minutes - $50.00 (you’ll enjoy it!) Non-sexual
Waxing from $5.00 and up Deep pore cleaning facial - $29.95/60 mins. Relaxing Facial - $29.00/60 mins. (Gift Certificates Available)
Tel. 604.261.4878 Open 7 days a week: 10 AM – 8 PM 8554 Granville St. – 2 min from airport Between W. 69th & 70th Ave. Park in front or at the back
SEPTEMBER
2008
|
• 15
YVR SKYTALK
Avcorp confirms agreement with Cessna Aircraft
D
elta-based Avcorp Industries
Classified
Inc., which designs and
tooling
builds
airframe
manufacture, assembly, product
structures for some of the world’s
support and spares for the Citation
leading aircraft companies, has
CJ4. The contract is expected to
signed an agreement with Cessna
generate approximately US$110-
Aircraft Company to supply the tail
million in revenue over the first 10
assembly for Cessna’s new Citation
years of the life of the aircraft.
major
CJ4 business jet.
fabrication
along
with
First flight of the Citation CJ4 occurred on May 5, 2008 with first
CONSUMER | COMMERCIAL
Tel: 604 736-6754 • Fax: 604 736-6750 E-mail: jstewart@westerndriver.com
EMPLOYMENT OPPORTUNITIES
The agreement includes detail-
EMPLOYMENT OPPORTUNITIES
Avcorp deliveries set for the first quarter of 2009. Avcorp has worked with Cessna on this program over the past year and a half and will eventually
invest
approximately
$2.5-million in the manufacturing, engineering and start up. The Citation CJ4 business jet is an upward extension of the CJ
PREBOARD SCREENING OFFICERS POINT LEADERS GARDA is currently seeking Preboard Screening Officers and Point Leaders at various locations in central and northern BC, as well as Ft. McMurray, Alberta. If you are qualified in either of these positions and looking for a new challenge, we would like to hear from you. Relocation assistance available. Please send a cover letter and résumé with references to: ljohns@garda.ca Fax: 604.270.3765
HARBOUR AIR SEAPLANES Harbour Air Seaplanes is the largest all-seaplane
family, delivering the strongest performance and payload balance in the series along with advanced amenities and system architecture. The popular Citation CJ line of business jets has amassed sales of more than 900 aircraft with more than 1.3-million hours flown
Continental Airlines receives Best North American Airline and Best Cabin Staff awards
C
ontinental
Airlines
was
named Best Airline: North America, in the Skytrax 2008
World Airline Awards. The carrier
company in the world, and voted one of B.C.’s
was also named Best Cabin Staff:
Top-40 Employers. We are currently recruiting for
North America.
these great full-time opportunities:
in an independent passenger survey
The award winners were selected that included more than 15-million
AMEs and Apprentice AMEs We are seeking licensed and Apprentice AME’s to join our Richmond BaseTeam. AME Requirements: AME license, M1; Experience with multiple aircraft types - DeHavilland
eligible survey interviews conducted worldwide between August 2007 and June 2008. Continental Airlines consistently
DHC 2, DHC3(T), DHC 6; Piston and Turbine experience; Radial and PT6 experience;
earns awards and critical acclaim for
Ability to carry out sheet metal repairs; Ability to multi-task and prioritize in a fast
both its operation and its corporate
paced environment; Excellent communication skills and desire to work in a team
culture. For the fifth consecutive year,
Fortune
magazine
named
based safety-focused environment. Apprentices must have Transport Canada
Continental Airlines the No. 1
accredited Aircraft Maintenance M1 course.
World’s Most Admired Airline on its 2008 list of World’s Most Admired
Aircraft Records Clerk The Records Clerk supports the Records Department by maintaining filing and certification tracking systems. While working in a fast paced, time sensitive
Companies.
AUTOMOTIVE SERVICE
environment, the successful applicant will utilize their exceptional organizational and administrative skills to complete detail-orientated projects.
For complete position details visit www.harbourair.com. To apply, email your résumé to hr@harbourair.com
Are you looking for an award winning auto service shop? www.pawlikautomotive.com 604-327-7112 2008 winner: Georgia Straight Readers’ Choice Award: Best Auto Repair Shop 2008 winner: Vancouver Courier Readers’ Choice Award: 2nd Best Auto Repair Shop