SkyTalk May 2013

YOUR AIRPORT & SEA ISLAND COMMUNITY CONNECTION

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YVR named Best in North America

airline news:

Cathay marks 30 years in Vancouver PG

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air traffic:

YVR welcomes new routes PG

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update:

YVR was named Best Airport in North America at the Skytrax World Airport Awards in Geneva, Switzerland on April 10, 2013.

YVR is rated 8th overall worldwide and is the only North American airport included in the top-10 best airports.

The Skytrax World Airport awards are based on 12-million passenger surveys conducted in airports around the world over a nine-month period.

The survey of 395 airports measured 39 dimensions of the airport experience including comfort, efficiency, signage, transportation availability, passenger amenities and friendliness.

The Skytrax Best Airport in North America Award is a

testament to the strong partnerships in place at YVR with airlines, government agencies, business partners, retailers and volunteers.

“We are honoured to receive the Skytrax Best Airport in North America award for the fourth consecutive year and thank everyone for their continued vote of confidence,” said Larry Berg, president and CEO, Vancouver Airport Authority. “In an evercompetitive landscape, this award represents the hard work of airport staff and volunteers, our airline, retail and business partners and their commitment to continuously improve YVR’s facilities and customer experience. YVR’s success would not be possible without

the feedback and support from our partners and the millions of passengers and visitors we serve every year.”

More than 23,600 people work on YVR’s Sea Island home every day: a true community.

The World Airport Awards are the global benchmark of airport excellence and known in the travel industry as the Passenger’s Choice Awards.

The 100 per cent independent passenger survey is held in the highest regard for its impartiality and integrity.

More information on the Skytrax World Airport Awards is available at worldairportawards.com.

On Friday April 19, Airport Authority employees and volunteers distributed YVR chocolates to passengers and airport employees to celebrate the Best Airport in North America Award win.

Made-at-YVR technology set to improve travel efficiency

Boeing 787 back in the skies PG

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Recognizing exceptional customer service

airline awards:

Skytrax names 2012 World’s Best Airlines PG 15 film festival:

Air Canada call for entries PG

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Retail Service Excellence Program

Kevin Molloy, VP Simplified Passenger Travel, Vancouver Airport Authority, (right) and John Wagner, Acting Deputy Assistant Commissioner, US Customs and Border Protection (centre), assist one of the first U.S. passengers using the newly launched Automated Passport Control kiosk at Vancouver International Airport, Richmond, BC, Tuesday, May 7, 2013.

U.S. Customs and Border Protection (CPB) and Vancouver Airport Authority are pleased to announce the launch of Automated Passport Control at YVR. This is an expedited customs entry process that will allow eligible passengers travelling from YVR to the U.S. to clear customs more efficiently, while still maintaining high safety and security standards. This partnership is the

first-of-its-kind and aims to help travellers move more quickly through the CBP preclearance inspection process by allowing entry of passport information at a self-service kiosk.

“Increasing efficiency and streamlining processes are critical components of CBP’s modernization efforts at ports of entry,” said Thomas S. Winkowski,

For all your hobbyist & professional needs * YVR is the international aeronautical designation for Vancouver International Airport.

See MADE-AT-YVR page 3

(Left to right) Gillian Chiu, Plaza Premum Lounge; Amanda Fisher, ICE Currency Exchange; and Susan Mariano, Virgin Books & Music—each one of these employees achieved a perfect score in the YVR Retail Service Excellence Program. Congratulations, and keep up the exceptional work!

Voted the Best Airport in North America at the April 2013 Skytrax World Airport Awards, YVR is proud of its reputation for delivering the best customer service and airport experience to all travellers.

The re-launch of the YVR Retail Service Excellence Program not only ensures the airport’s mission to continuously improve its customer

Spring into Flight Training See us for all your pilot training supplies

experience, but also provides an opportunity to recognize and reward all retail shops, services and restaurant employees who provide exceptional customer service.

YVR’s first quarter results are in and the following employees received a perfect score on their respective mystery shop report:

See RETAIL EXCELLENCE page 3

Health YVR

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T h e G r e at e s t S h o w o n B r i t i s h W h e e l s

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Your Airport & Sea Island Community Connection May 2013 Vol. 20 | No. 4

Website: www.skytalkonline.com

SkyTalk is owned and published monthly by Westco Marketing Ltd., for the travelling public and the 24,000 people who make up the airport community at Vancouver International Airport.

No portion of this publication may be reproduced in whole or part without the written permission of the publisher.

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SKYTALK

Made-at-YVR

Patrick Stewart

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2013

More than 650 people and 27 agencies participated in YVR’s largest-ever training exercise on Wednesday April 17.

Vancouver Airport Authority staff, business partners and volunteers worked together to test the airport’s Emergency Management Plan.

The exercise simulated an aircraft crash with integrated land and water rescue components.

SkyTalk is distributed through dedicated racks in Vancouver International Airport’s Domestic and International Terminals and Aiport South, plus all Sea Island businesses. The publication is also distributed at Richmond hotels and to the Richmond community through Richmond City Hall, Richmond Oval, Richmond Chamber of Commerce, Richmond Public Library, and Community Centres. Each issue can be accessed online each month at www.skytalkonline.com.

Peter Kutney,

MAY

Community Largest-ever training exercise occurs at YVR

MAILING ADDRESS: #181 - 4438 W 10th Vancouver, BC V6B 2B4 Tel: 604-736-6754 Fax: 604-736-6750 Email: jstewart@westerndriver.com

Jack Schofield,

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Retail excellence Continued from page 1

Amanda Fisher—ICE Currency Exchange Gillian Chiu—Plaza Premium Lounge Susan Mariano—Virgin Books & Music.

Each of these employees received a letter of recognition from the Airport Authority for their outstanding efforts

and $10 YVR Bucks as a small token of appreciation. They will also receive an invitation to the annual wrap-up award luncheon of the YVR Retail Service Excellence Program, where amazing prizes can be won.

acting CBP Commissioner.

“Travellers will still speak with a CBP officer after using the Automated Passport Control kiosks, however this will allow for faster processing and increased focus on the traveller.”

The Airport Authority and CBP worked together to implement Automated Passport Control. The Airport Authority developed the concept and built out the technology; CBP partnered with YVR to allow this technology to be implemented and ensuring CBP security and privacy requirements were incorporated.

Automated Passport Control does not require pre-registration, is easy to use and maintains the highest levels of protection of personal data and information.

Travellers will experience shorter wait times, less congestion and faster processing at YVR. “We’re proud to have pioneered the technology and hardware and partnered with U.S. Customs and Border Protection to implement Automated Passport Control at YVR,” said Larry Berg, President and CEO, Vancouver Airport Authority.

The Airport Authority set the benchmark for this type of program when it worked with Canada Border Services Agency to create Automated Border Clearance for travellers returning to Canada from international des-

tinations. Automated Passport Control may well set the global standard for improving passenger efficiency when travelling to the U.S. – and is an example of yet another YVR first.

Instead of filling out a declaration card and taking their travel documents to a CBP officer, passengers who are eligible and choose to use Automated Passport Control can proceed directly to a self-service kiosk in the U.S. Customs and Border Protection preclearance area.

Travellers will follow the onscreen instructions to scan their passport, answer the customs declaration questions using the touch screen, receive a receipt confirming their information and proceed to the CBP officer to finalize processing.

Currently, Automated Passport Control is available to U.S. passport holders, but Canadian passport holders should be eligible to participate shortly.

Other airports are now working with CBP to implement Automated Passport Control.

Chicago O’Hare will be the first airport in the U.S. to implement Automated Passport Control and the Airport Authority will provide 32 kiosks to O’Hare. It is expected that other Canadian and U.S. airports will also be interested in this made-in-Vancouver technology.

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Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or email: ldaggett@shaw.ca : www.yvrchaplain.com

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Cathay Pacific marks 30 years of Vancouver service

The Boeing 777-300ER forms the backbone of Cathay Pacific’s long-haul fleet. This highly efficient aircraft is being used to enhance the airline’s services on long-haul and ultra-long-haul routes, primarily to North America. Cathay Pacific was the first airline to acquire this efficient, high-capacity aircraft in May 1998.

in the airline’s 30 years of flying to YVR. The first Cathay Pacific flight from Hong Kong International Airport (HKG) to YVR began

This month, Cathay Pacific celebrates 30 years of flying to Vancouver, its first North American destination. This is just one of the significant milestones

on May 1, 1983. The airline was the first to service a non-stop Vancouver-Hong Kong route, and demand grew exponentially in the first few years of service.

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Cathay Pacific began with two flights per week in 1983, added two more flights to the roster a year later and by 1986, only three years after pioneering this non-stop route, had increased its service from YVR to daily service.

Initially, Cathay Pacific serviced the YVR-HKG route with a Boeing 747-200. In 1992, the airline’s first Boeing 747-400 arrived in Vancouver. Not only did this new plane enable the airline to operate long-haul flights all year-round with a full payload, but it also marked Cathay Pacific’s first foray into nonsmoking flights.

In 1996, Cathay Pacific increased to twice-daily flights between Vancouver and Hong Kong, and added a non-stop daily service between Vancouver and New York (JFK).

That year also marked the opening of Cathay Pacific’s lounge for first class and business travellers at YVR. The lounge featured stunning art glass, as well as gold- and silver-leaf ceiling and wall panels.

Nine years later, this lounge would go through a one-milliondollar overhaul to align with The Wing and The Pier, the airline’s departure lounges at Hong Kong International Airport.

Beginning in 2000, First Class and Business Class travellers were also treated to new cabins that featured private sleeper seats and an à la carte menu.

By 2012, all Cathay Pacific

Cathay Pacific’s elegant flight attendant uniforms (1983-1990) were designed by French fashion house Hermès, and was the first without a hat.

YVR-HKG and YVR-JFK flights were flown by Boeing 777-300ER aircraft. This new fuel-efficient aircraft features sizeable environmental improvements that reduce fuel burn between 22 to 24 per cent per seat, when compared with the previous aircraft that serviced the route. And earlier this year, Cathay Pacific introduced a new Premium Economy class for both of its YVR-HKG and YVRJFK routes, as well as updated Economy class seats with improved reclining mechanisms and the latest in touch-screen television technology.

Vancouver Airport Authority is proud to congratulate Cathay Pacific on its many achievements

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over the past 30 years. Cathay Pacific’s North American service began in 1983 with two flights per week from Vancouver to Hong Kong. The airline now offers 14 flights per week between Vancouver and Hong Kong and seven flights per week between Vancouver and New York.

In celebration of 30 years in Canada, Cathay Pacific is now inviting fans to share their personal memories or images of the airline on its Canada Facebook page. Eligible entries will get a chance to win tickets to Hong Kong.

For more information, visit facebook.com/cathaypacificCA.

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MAY

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YVR welcomes new routes

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SKYTALK

Air Traffic

Anchorage Glasgow

Whitehorse

Manchester Amsterdam

Fort McMurray London Edmonton Saskatoon

Calgary Vancouver Portland Beijing

Detroit

San Francisco Tokyo

Los Angeles Orange County

Chengdu Shanghai

Las Vegas Palm Springs

Munich Zurich

Montreal

Ottawa

Minneapolis

Toronto New York Newark Washington

Chicago

Salt Lake City

Seoul

Guangzhou

Winnipeg

Regina

Seattle

Shenyang

Frankfurt Paris

Denver

Phoenix

Atlanta

Dallas Houston

Taipei Lihue (Kauai)

Hong Kong

San Jose del Cabo Kahului (Maui)

Honolulu (Oahu) Kona (Hawaii)

Manila

Mazatlan

Cancun Mexico City Manzanillo Zihuatanejo Huatulco

Puerto Vallarta

Varadero Santa Clara Montego Bay

Punta Cana

Dakar

San Jose Panama City

Sydney Auckland

Lighter, brighter days and slightly balmier weather means that YVR’s busy summer travel season will get into full swing this month. Several airline partners are increasing service for the May-to-September season, with new and returning additions to YVR’s roster of seasonal non-stop destinations.

Frequencies to key destinations in China will see a boost this summer, with Air Canada and Air China both increasing Vancouver-Beijing service to 11 flights per week.

Travellers bound for Shanghai will have the pick of one of 13

flights per week on China Eastern, while China Southern will offer daily summer service to Guangzhou.

Delta Air Lines will offer daily summer service to New York’s JFK Airport.

Meanwhile, United Airlines will operate seasonal weekend flights connecting service between Vancouver and Washington, D.C. Longtime YVR airline Lufthansa will inaugurate seasonal, daily non-stop service to Munich beginning in May. Germany’s third-largest city and birthplace of Oktoberfest promises to be

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Residents of the Northern Hemisphere can chase winter south on one of 10 weekly Air Canada flights to Sydney, Australia or five weekly flights to Auckland on Air New Zealand.

And back for a second consecutive year is Virgin Atlantic and its summer service to London Heathrow.

For complete flight details and the latest schedules, visit the Flight Information page at yvr.ca.

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Finding the right energy balance

By Stephanie Wheler, RD When we talk about weight gain or weight loss we need to consider how the energy balance is being swayed.

For weight maintenance we want energy in (calories consumed) to equal energy out (calories burned).

A simple rule of thumb: Energy in > energy out = weight gain. Energy in < energy out = weight loss.

Our bodies absorbs calories from food and beverages and converts them to energy to allow us to breath, sleep, function at work, be active, etc. Consider which way you are trying to sway the balance and calculate how to create a deficit or a surplus of energy (calories).

If you are considering weight loss, remember that dieticians recommend goals of one-half to one kilogram per week as sustainable loss. Losing weight in a gradual way versus a drastic

drop means that you will maintain your muscle mass and will likely be getting the nutrients that you need to maintain your health.

The fad diets that promise miracles are often very restrictive, too low in vitamins and minerals and have a negative effect on your metabolism.

When you don’t give your body enough calories because you’re being too restrictive or skipping meals, you can actually slow down your metabolism. With a slower metabolism your body will be less efficient at using the calories in food because it thinks you are starving and begins storing fat as a protective mechanism.

So how can you begin to find balance?

Start creating new habits that you know you can maintain. By starting to listen to your appetite and slowing down at meals and snacks, you will be more aware

of when you are hungry and be able to stop when you are satisfied. Include a source of protein (meat, poultry, fish, legumes, milk products, soy products, eggs, nuts) and a source of fibre (vegetables, fruit, legumes, whole grains) with your meals because they are filling and create lasting energy. Adding activity or staying active can also help with your energy balance as it helps you burn calories.

Creating a deficit of 3,500 calories per week (500 calories

per day) will lead to a loss of almost half a kilogram per week.

This can be created with a lower intake, increased activity, or a combination of both.

This column is sponsored by Flaman Fitness, the largest fitness equipment retailer in Western Canada. For more information, contact Ryan Van Eijnsbergen, 1207771 Westminster Highway, Richmond. (604) 276-2400. flamanfitness.com.

Health & YVR Reader Questions

Q: Is it safe to fly with perforated ear drum?

A: With any ear condition, it is a good idea to talk to your doctor and have an examination to assess whether it is safe to fly. A perforated ear drum means there is a hole or tear in the tympanic membrane (or ear drum). The ear drum is flexible to accommodate air pressure changes that occur during air flight.

Q: How do I measure my resting heart rate? I have heard that I should push to 85 per cent for 45 to 60 seconds. I have also heard something about the Karvonen Formula—what is that?

A: The easiest way to measure your resting heart rate is to rest for 10 minutes (lie down or check your heart rate first thing in the

morning after waking) and measure your radial pulse (pulse in your wrist). Count the number of beats for 15 seconds and multiply by four to get the number of beats per minute.

The Karvonen Formula is a way to calculate your target training zone based on your maximal heart rate and your resting heart rate.

Answers provided by Dr. Videsh Kapoor, M.D., CCFP., FCFP – Ultima Airport Medical Clinic Physician.

Congratulations to Bob, Donna & Eliot Fontaine who sent in these health and wellness questions and won $25 YVR Bucks that can be used to spend at any YVR shop, restaurant or service provider.

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A Tribute

to Jacky Ha Securiguard would like to bid a fond farewell to a friend and colleague who passed away last month.

Jacky had a perfect attendance record and was never late for a shift.

He always arrived to the airport early to greet his colleagues and carry out his work with a smile.

Jacky approached every situation with cheerfulness and patience, and with a positive outlook and attitude.

His colleagues recognized Jacky as a great example to follow, who displayed both hard work and dedication.

On behalf of the YVR team and our entire organization, we would like to express our appreciation for Jacky’s

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The Securiguard Team

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Health YVR

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By Dr. Amy Nunrha, DMD This monthly Health & Wellness column features medical, dental and health information from a variety of trained professionals. Send us a question that you would like answered on any of these areas of health and wellness.

MI Paste: An oral healthcare breakthrough Q: I have some white spots on my teeth that are very noticeable when I smile. What are these and what are my options to remove them?

A white spot lesion describes a small area on the surface of the enamel that contrasts in appearance with the rest of the surface.

White spots can be active or inactive lesions.

Active lesions have a white, chalky appearance and may be as a result of prolonged acidic environment in the mouth. For example, they can occur as a result of excessive consumption of highly acidic sodas or sports drinks.

Inactive lesions have a white, shiny appearance and usually have been on teeth for a prolonged period. This type of demineralization can occur as a result of cavities or fluorosis (too much fluoride, usually in childhood) or previous systemic disease. These lesions can also occur without an identifiable cause.

Demineralization and remineralization are constant processes in the mouth. The normal mouth pH is about 5.5. When cola is drunk, pH in the mouth decreases, causing an acidic environment that promotes demineralization—the first stage of decay.

The acid attacks the enamel, dissolving calcium and phosphate ions, weakening the enamel and leading to decay (cavities).

Brushing food and plaque off the teeth, especially with a fluoridated toothpaste, increases pH and promotes remineralization.

Composite fillings and porcelain veneers are commonly used treatments for white spots.

One new therapy that requires no drilling or lab costs is MI Paste™, a paste similar to toothpaste but with a stickier consistency.

MI Paste contains Recaldent™ ACP-CPP, a special milk-derived protein that is completely safe, and since the lactose content is less than 0.1 per cent, it can be used on patients that are lactose intolerant. One of the main functions of Recaldent ACP-CPP is remineralization, which lessens the whiteness of visible spots. It also strengthens teeth by replenishing calcium and phosphate in the enamel. With a three-hour half-life, the key to

MI Paste is its ability to “hang around” after it is applied to the teeth.

MI Paste is not toothpaste and does not contain fluoride. It is used after brushing and flossing. MI Paste comes in several flavours, is pleasant tasting, and can be applied directly on teeth.

Once applied, it is left in place to slowly dissolve overnight. Any paste that is swallowed is completely safe and will contribute towards dietary calcium.

Alternatively, the paste can be placed in custom trays and worn overnight.

Examples of the effective use of MI Paste: Treating sensitive teeth caused as a result of exposed roots or tooth whitening. MI Paste reduces sensitivity by blocking dentinal tubules.

During orthodontic treatment for those who wear metal braces. Wearing braces can trap plaque and make it difficult to clean the teeth around brackets and bands. The acids produced by bacteria in this plaque cause mineral loss and white spots.

These areas of demineralization are prone to becoming cavities.

MI Paste helps prevent orthodontic white spots by boosting the calcium and phosphate on teeth.

Acid erosion. Dental erosion is caused by acid originating from the external environment or from within our bodies.

External dietary sources include soda drinks, diet drinks, alcohol and sour acidic foods. If you are pregnant, have gastro-esophageal reflux disease, or an eating disorder, the presence of high acid levels in your mouth can lead to tooth enamel erosion. MI Paste

minimizes dental erosion by reducing high oral acid levels and helping to improve salivary flow.

Those at high risk for tooth decay. Many factors can increase the chances of developing tooth decay including drinking soda and other sweet drinks, eating sugary and carbohydrate-laden foods, drug and tobacco use, and dry mouth—caused by medications, disease, chemotherapy and stress. Acid from plaque bacteria attack teeth causing a loss of minerals—mainly calcium and phosphate—and promoting tooth decay. This may manifest as white spots at first, which eventual become cavities. In these situations, MI paste works by guarding against plaque and harmful bacteria. By maximizing the presence of calcium and phosphate, MI paste makes it difficult for plaque bacteria to adhere to tooth surfaces.

MI Paste is recommended for the following conditions: • Newly erupted teeth that have yet to complete their enamel

• • • • • • • • • • •

maturation, which are more vulnerable to acid attack, e.g., babies and children Special needs patients not be able to clean teeth adequately Pregnant women with morning sickness Bulimics Acid reflux diseases Existing tooth erosion Exposed tooth root surfaces Sensitive teeth White spot lesions Extra protection from cavities Dry mouth Cancer treatment (which makes patients prone to dry mouth, nausea, cavities and

sensitive teeth) • Those who take many different medications.

MI Paste treatment is available at the Vancouver Airport Dental Centre, either as an inoffice and take-home treatment combination, or entirely as an at-home treatment. Stop by or call the office if you think that

MI Paste treatment may be right for you.

Dr. Amy Nunrha DMD is the primary practitioner at the Vancouver Airport Dental Centre, open six days a week, YVR Domestic Terminal Level 1, 604-276-2121. Email: yvrdental@telus.net.

win $25 YVR Bucks

Send us your health and wellness question and if published, you will automatically win $25 YVR Bucks that can be spent at any YVR shop, restaurant or service provider.

Email jstewart@westerndriver.com or fax 604-736-6750.

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Travel News Victoria family of nine embark on yearlong sailing adventure

Upcoming Events

Email your event information to jstewart@westerndriver.com

May 12-15, 2013

August 22, 2013

International Association of Airport Executives Canada FOAM Conference 2013

YVR for Kids 2013

Saskatoon, SK

Richmond, BC

Details TBA. Visit iaaecanada.org.

The YVR for Kids annual golf and

May 23, 2013

Quilchena Golf & Country Club Gala Dinner & Auction, Sheraton Vancouver Airport Hotel,

dinner auction brings together the airport and surrounding communities

Air Canada Pionairs Spring Lunch

in a unique effort to raise funds for

River Rock Casino Resort, 8811 River

21 years, the event has donated

Road, Richmond, BC

more than $3.2-million to Canuck

11am. AC & CP airline retirees or soon

Place Children’s Hospice and other

to be retirees are invited to the spring

children’s charities.

lunch. Cost is $21. Register by cheque

For more information, visit yvrforkids.

in advance (include name, address,

com

telephone number), made payable to Air Canada Pionairs YVR. No tickets

children’s charities. Over the last

September 26, 2013

Canada Pionairs Treasurer, #16-2688-

SkyTalk Open Golf Tournament

150th Street, Surrey, BC, V4P 1P1.

Beach Grove Golf Club, 5946 12th

Deadline for receipt of payment is

Avenue, Delta, BC

May 13, 2013. Visit pionairs.ca.

For the golfing airport community in

at the door. Mail to Lynn Cockrill, Air

May 26, 2013 Olympic Oval Plaza, Richmond, 6111

dinner. Hole-in-one prize $10,000

River Road, Richmond, BC

golf membership to Beach Grove Golf

Run on behalf of local kids in need.

Course.

To register, volunteer or sponsor, visit

Email: pstewart@westerndriver.com

sosbc.org/run, or call 604-574-2964.

for more information.

Boundary Bay Airshow 2013

prizes, putting contest, BBQ buffet

October 5, 2013 Vancouver Airline & Aviation Collectibles Show Oakridge Centre Mall Auditorium

Boundary Bay Airport, 7800 Alpha

9am-5pm.

Way, Delta, BC

If you collect aircraft slides, photos,

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diecast aircraft models, display

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Families enjoy the exhilarating air

VancouverAviationShow.com.

performances and static aircraft displays, as well as children’s activities, refreshments and much more. For more information, visit czbb.com.

August 9-11, 2013

Following their first landfall at the remote Marquesas the family plans on exploring other archipelagos such as the Marquesas Islands, Tahiti, Cook Islands, Niue, Fiji, Tonga, Samoa, Wallis, Vanuatu and New Caledonia, before ending up in Australia—if they make it that far.

“Using a high frequency radio tricked out to send text, we plan on blogging even the most extreme experiences from the most remote locations using Ham radios,” said Normand.

Follow the Schafer family blog at FamilyAdventuring. com.

$150 registration fee includes: shotgun start, green fees, award

July 27, 2013

ing from ages one to 18.

While many people have warned them of the treacherous storms and infamous rogue waves along their ocean route, the overall reaction from the family is that it will add to the adventure.

The most perilous part of the trip (as much for their sanity as for the storms) is the 30-day ocean crossing from San Diego to the Marquesas Islands in the South Pacific. That route will be the real test of their skills, as they expect possible 40-knot squalls and wonder if their food will last all the way there.

support of Burkeville kids

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Email infososrun@gmail.com.

Dropping everything, jumping aboard a boat and sailing to far-off tropical islands may seem like an episode from Moby Dick or Treasure Island, but that is pretty well what Normand and Kirsten Schafer, owners of Cheap Tickets Canada.com and Far and Away Adventures.com from Victoria, B.C. are doing until December 2013.

With little sailing experience except what Kirsten remembers from a similar trip with her parents and siblings when she was 15 years old, the Schafers are learning on the go and are doing so with their seven children rang-

October 15-16, 2013 2013 Airline Information Mega Event Hyatt Hotel The Hyatt Regency Vancouver, 655

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Porter Airlines ready to spread wings across North America

Toronto-based Porter Airlines has signed a conditional purchase order for 12 Bombardier CS100 aircraft, with options for an additional 18 CS100 aircraft. The agreement also includes purchase rights for six Q400 NextGen aircraft.

The total purchase value could reach US$2.29-billion, if all options and purchase rights are exercised.

“We have determined that the CS100 airliner with a 107seat configuration is the ideal aircraft to operate from our home base at Billy Bishop Toronto City

Airport and will make it possible for Porter to open up new destinations, such as Vancouver, Edmonton, Calgary, Winnipeg, Los Angeles, Florida and the Caribbean,” said Robert Deluce, president and CEO of Porter Airlines. “Bombardier has developed an environmentally friendly, state-of-the-art aircraft that will have a comparable sound level to our existing quiet Q400 turboprops and offer passengers wider seats, larger windows and more baggage space.”

Delivery of Porter’s first

CS100 aircraft would be in 2016.

Porter flew its first flight in October 2006, and now serves 19 regional destinations in central, eastern and Atlantic Canada, plus the Midwest and mid-Atlantic in the U.S. Porter has created 1,400 direct jobs, with approximately 80 per cent in the Toronto area.

Another 1,000 jobs at Porter are possible through the addition of these new aircraft.

“We are tremendously excited at the possibility of opening up these new destinations and being

able to offer highly competitive fares on these routes,” said Deluce.

“In order to proceed, we require the support of the signatories to the Tripartite Agreement that has governed Billy Bishop Toronto City Airport since 1983: the City of Toronto, Government of Canada, and Toronto Port Authority.”

Porter Airlines is an Official Four Star Airline in the World Airline Star Rating by Skytrax and rated second in the world in Condé Nast Traveller’s Readers Choice Awards Top Small Airlines category.

Air China ready to make new connections

Air China Airbus A330-200. Photo: Allen Zhao.

On May 17, Air China, the official flag carrier of the People’s Republic of China will begin its new schedule of 11 weekly flights from Vancouver to Beijing.

“The teams at Air China have been working hard on preparations to ensure our [three] additional flights operate on time and smoothly,” said Xu Junhong, Air China’s general manager in Vancouver. “I am very pleased to report that all preparations are complete and we are officially counting down to our May 17 start date.”

Preparations for the move from nine to eleven weekly

flights include the filing of the flights and schedules with government regulatory agencies, securing departure and arrival slot times at the airports, checkin counters, departure and arrival gates, overfly rights, catering and additional staffing.

The new flight, CA 998, will depart Vancouver on Tuesdays, Thursdays, Fridays and Sundays at 10am, arriving into Beijing Capital Airport at 12:25pm the following day.

The returning flight, CA 997, will depart Beijing at noon every Tuesday, Thursday, Friday and Sunday, arriving into Vancouver

at 8am the same day.

The new flights are in addition to Air China’s daily flights CA 992, which departs YVR at 1:50pm.

All flights to Vancouver are operated by Airbus A330-200 aircraft.

“Our new flights are departing Vancouver in the morning and will arrive into our Beijing hub in the early afternoon, which means customers travelling on Air China will be able to make convenient connections to more than 90 cities within China and to more than 40 international destinations,” said Xu. “Some

of the new same-day connections are to Seoul, three destinations in Japan, Hong Kong, Taiwan, Singapore, Indonesia, as well as Melbourne and Sydney in Australia. The flights will also cater to the many Chinese tourists and business people travelling to Canada.”

According to the latest report from Statistics Canada, the number of Chinese nationals visiting Canada increased from 11,717 in February 2012, to 21,068 in February 2013, an increase of 79.8 per cent.

For more information on Air China flights, visit airchina.ca.

MAY

2013

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Airline News

Air North, Yukon’s Airline expands its route network

Starting June 6, 2013, Air North, Yukon’s Airline will offer seasonal summer to Kelowna, B.C. This marks the first scheduled expansion to Air North’s route network since the airline began offering Boeing 737 service in 2002.

To celebrate the new service, Air North is offering a special introductory fare of $109

plus fees and taxes between Whitehorse and Kelowna, and $59 plus fees and taxes between Vancouver and Kelowna.

The special introductory fares will be available until 11:59pm PT on Tuesday, May 14, 2013.

This seasonal service will end on October 13, 2013.

For more information, visit flyairnorth.com.

Update

Boeing 787s back in the skies

The Boeing 787 Dreamliner is flying once again after battery problems had grounded the world’s entire 50-plane Dreamliner fleet since January 2013.

The Federal Aviation Administration (FAA) approved Boeing’s plan to retrofit its 787s with a modified system designed to keep any level of battery overheating from affecting the airplane.

“Our team has worked tirelessly to develop a comprehensive solution that fully satisfies the FAA and its global counterparts, our customers and our own high standards for safety and reliability,” said Boeing Commercial Airplanes president and CEO Ray Conner.

“This [modification] is a comprehensive and permanent solution with multiple layers of protection. The ultimate layer of protection is the new enclosure,

which will ensure that even if a battery fails, there is no impact to the airplane and no possibility of fire. We have the right solution in hand, and we are ready to go.”

Boeing has deployed teams to locations around the world to begin installing improved battery systems on 787s. Kits with the parts needed for the new battery systems are staged for shipment and new batteries also will be shipped immediately. Teams have been assigned to customer locations to install the new systems. Airplanes will be modified approximately in the order they were delivered.

Ethiopian Airlines became the world’s first carrier to resume commercial services when it began flying its retrofitted 787s last month.

United Airlines expects to start flying its Boeing 787s again this month.

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www.skytalkonline.com

WestJet reports ‘best ever’ quarterly earnings

Live Local 4

$891-million.

WestJet has an agreement with Boeing to purchase 10 Next-Generation 737-800s with a current list-price value of $891-million, part of the airline’s strategy to optimize and modernize its fleet. At the same time, WestJet will defer five 737-700s scheduled for delivery between 2014 and 2015 to 2016 and 2017.

WestJet operates more than 100 Boeing 737 aircraft, with the oldest 737700 aircraft built in 2001. Through an agreement with a third-party, the airline plans to sell 10 of its oldest 737-700s in 2014 and 2015.

Canada Safeway adds online travel April 17, 2013, Calgary, Alberta Grocery retailer Canada Safeway this week launched an online travel service loaded with great savings and deals exclusively for its millions of freeto-join Safeway Club Card members.

SafewayTravel.ca offers the best or competitive publicly listed deals on flights, hotels, cars, vacation packages, cruises and last-minute travel.

“Safeway Club Card holders inherently look to save money at our stores and as avid collectors of Air Miles® at our checkouts, we know our customers have a great passion for travel,” says Laura Arbuthnot, Online Advertising Specialist, Canada Safeway. “SafewayTravel.ca puts more savings into our customers’ grocery cart,” Arbuthnot added.

SafewayTravel.ca users have the com-

2 7

1

Travel Talk

fort of the Canada Safeway name with an award-winning, established Canadian travel management company behind it.

Customers will enjoy the convenience of booking online and have the human touch of 24/7 support available if required.

“We know customers looking online for the best travel deals will want to add SafewayTravel.ca to their bookmarks,” says Arbuthnot. “SafewayTravel.ca offers exclusive travel opportunities only available to Safeway Club Card holders,” she added.

Always an innovator, Safeway has added fuel stations, full service pharmacies and coffee kiosks to its core grocery business over the years and now through SafewayTravel.ca customers will enjoy adding affordable travel to their grocery list.

A350-1000 to take major role in British Airways future long-haul fleet British Airways has announced it will buy 18 Airbus A350-1000 aircraft as part of the airline’s on-going long-haul aircraft fleet renewal and modernisation strategy.

The choice of the A350-1000 follows British Airways’ decision in 2007 to buy 12 Airbus A380s, the first of which will be delivered this summer.

The A350-1000 is the largest member of the A350 XWB (Xtra Wide-Body) Family seating up to 350 passengers in three classes, with a range capability of 15,500 kilometres.

The A350 XWB Family includes the

3

5

6

WestJet Boeing 737-700.

WestJet has reported its “best ever” quarterly earnings with first-quarter net income rising 33.3 per cent to $91.1-million or 68 cents per share. This compares with net earnings of $68.3-million or 49 cents per share in the same period in 2012.

“We are very pleased to report our best ever quarterly earnings and, for the third consecutive quarter, we exceeded our 12 per cent ROIC target by achieving 14.3 per cent,” said WestJet president and CEO Gregg Saretsky.

The airline’s total revenue was up 8.6 per cent to $967.2-million from

Commute to work in minutes!

A350-900 and A350-800 seating 314 and 270 passengers, respectively, offering airlines the ability to match the aircraft to their network needs.

British Airways currently operates a total of 112 A320 Family aircraft. It is one of the world’s only airlines to operate all members of the A320 Family (A318, A319, A320 and A321).

British Airways first became an Airbus operator in 1988, when it began flying A320s.

The airline added the A319s to its fleet in 1999 and the A321 in 2004.

8

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Announcing 1st Annual

SkyTalk

Open

Travel Talk

Disney Parks to feature all-nighter weekend

For the Golfing Airport Community

Supporting Burkeville Kids

September 26 Beach Grove Golf Club Tsawwassen Your $150 registration fee includes: • Shotgun start • Green Fees • Hole in one prize $10,000 Golf Membership Beach Grove G.C. • Award Prizes • Putting Contest • BBQ Buffet Dinner

Registration Opens: May 1st www.skytalkonline.com

Walt Disney World Resort and Disneyland Resort will keep three theme parks open for 24 hours nonstop on the weekend of May 24, 2013 for the traditional start of the family travel season.

The Magic Kingdom Park in Florida and Disneyland Park and Disney California Adventure Park in California will stay open from 6am May 24, to 6am May 25, 2013, local time.

In Florida, the Magic Kingdom will feature a Monsters University theme where Monsters University characters Mike and Sulley will be the Grand Marshals of the “Celebrate a Dream Come True”

day parade and make appearances in Tomorrowland.

Guests will find extra entertainment throughout the day and night, including characters in their pajamas in Town Square during the late night and early morning, and late-night dance parties in and around the courtyard of Cinderella Castle.

In California, guests can party the night away at both parks with special entertainment, including a Monsters University TLT Monstrous Dance Club and Star Wars characters in Tomorrowland, and late-night Character Pajama Party in Mickey’s Toontown

at Disneyland. The new Fantasy Faire Royal Theatre at Disneyland will become a Royal Dance Hall late at night with a live band and dancing. Guests of Disney California Adventure will find photo opportunities with new Monsters University “Dorms” in Hollywood Land and a new Monsters University float leading the Pixar Play Parade.

All three parks will feature limited-edition specialty merchandise and food and beverage offerings, plus other surprises throughout the entire day.

For more information, visit wdtc.disneyinternational.com.

Urban Adventure Treasure mApps Intrepid Urban Adventures is equipping travellers with a series of free travel apps. Hand-picked by local teams in destinations around the world, the places in the apps are not the types of places found in more general travel apps.

The destination-specific apps, called Urban Adventures Treasure mApps, are designed to give travellers the best local knowledge. Featuring approxi-

mately 40 specifically selected places per destination, the mApps include the best spots for happy hour, perfect places for people watching, where to find unique souvenirs and other hidden gems in the location. The mApps also inform travellers when they’ve arrived in another city in which Urban Adventures has tours.

Currently available for iPhone only, the first five destinations are live in the iTunes store:

Melbourne, Toronto, Berlin, Amsterdam and Prague.

Urban Adventures Treasure mApps will soon be launching for the following cities: Los Angeles, Florence, Paris, Hanoi, and Rio de Janeiro, with the rest of Urban Adventures’ operating destinations to follow throughout the year.

Updates to existing mApps will occur every few months, to ensure the information is current.

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MAY

2013

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SKYTALK

• 13

The mouse is in the house

Travel Talk Tap your inner caveman to get an upgrade or better service

Disney is making a sequel this summer, but instead of playing on the silver screen it will unfold on the serene waters of the Pacific Northwest Coast.

Disney Cruise Lines is returning to Vancouver after a brief service hiatus in 2012, bringing its unique brand of family entertainment.

Starting May 27, 2013, the Disney Wonder will sail out of Canada Place once a week, embarking on a sevennight cruise with stops in Tracy

Ever wonder why the first class cabin is empty on your flight after you tried to charm your way into a seat upgrade?

According to international body language expert and author Mark Bowden of TruthPlane Inc., chances are your mouth said “yes” to an upgrade, but your body said “no.”

According to Bowden, the true language of upgrades has its roots in the non-verbal communication style of cavemen.

Basic body language would have worked well when primitive man needed to organize a hunt, light a fire or warn the tribe against danger, but in 2013 it can be surprisingly relevant and useful when attempt to get a travel upgrade.

It all begins with a simple smile. “It’s generally shown across the planet that open body language and a smile will create an unconscious reaction in the recipient to want to give back to you—be it an upgrade, a bet-

Arm, Skagway, Juneau and Ketchikan, Alaska. Cruisers will enjoy breathtaking views as they sail north and enjoy all the on-board amenities Disney Cruise Lines has to offer.

“Disney Cruise Line is thrilled to be returning to the Pacific Northwest region to sail Alaskan itineraries this summer,” said Rebecca Peddie, manager of public affairs for Disney Cruise Lines. “Our guests have had positive experiences sailing from Vancouver

599 579

$ $

including Includingfees fees& & taxes taxes

and are looking forward to our return. “ The Disney Cruise Line experience has more of a family focus, with a Pixar party and other Disney-centric entertainment that is sure to have the little ones excited to sail the seas.

Disney will also sail out of Vancouver for the 2014 cruise season.

For more information or to book a Disney cruise, visit disneycruise.disney.go.com.

ter seat, or a free drink,” said Bowden.

The following genial gestures are a useful sampling of secret weapons that travellers can deploy when meeting someone in a position to make their trip more enjoyable. In video and photographs posted at FlightNetwork. com, Bowden gives visual demonstrations of Neanderthal-type nuances specifically geared to help travellers garner upgrades.

The Paleolithic Pal: Comes in handy when meeting upgrade gatekeepers. By opening your arms in a welcoming way, you show others you mean no harm.

A smile is a great addition.

The Lizard Lift: Sometimes less is more. By slightly raising your eyebrows you will be perceived as an approachable person. Try this while pleasantly saying to the flight attendant, “Hey, do I see an empty seat in first class?” Friendliness always wins courtesy in return—if not a

better seat.

The Cro-Magnon Crinkle: A smile is perceived as fake unless you show the wrinkles around your eyes. Display the Cro-Magnon Crinkle and people will know your intentions are genuine, even if your intention is to get an extra bag of pretzels.

Bowden adds that if a person’s demeanour appears angry, no amount of polite pleading will earn positive perks.

Bowden also notes that the way one dresses for travel influences others. When travelling abroad he deploys the Natty Neanderthal: the tactic of creating a varied look, allowing the traveller to be identified/ welcomed by various “tribes.”

Someone might relate to longer hair. Another person could respond to a suit. A person with a sense of humour could enjoy red socks. And when in doubt buy the local t-shirt, “You’ll make instant friends,” said Bowden.

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flyairnorth.com

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2013

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www.skytalkonline.com

Importance of a strong and competitive aviation sector stressed at Western Canadian Aviation Forum The Honourable Steven

have negotiated new or expand-

(Transport) addressed key

ering [more than] 70 countries.”

Fletcher, Minister of State decision makers from Western

Canada’s aviation industry during the Western Canadian

Aviation Forum hosted by the Winnipeg James Armstrong Richardson

International

Airport on May 2-3, 2013.

Building on the forum’s

theme of Maximum Velocity— Unleashing the Power of

Aviation, Minister Fletcher

highlighted the growth and success of Western Canada’s air

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industry and acknowledged

the importance of a strong and

competitive aviation sector to Canada’s economy.

Canada’s aviation sector

accounts for approximately 100,000 jobs and $6-billion in

economic activity and feeds a tourism sector that generates

ed air transport agreements cov-

“Canada’s aviation sector is

a leader worldwide. We have

one of the safest air transportation systems in the world and we are the natural home of

the U.N.’s International Civil

Aviation Organization (ICAO),” said Minister Fletcher.

The Minister also recog-

nized Western Canadian air-

ports’ world-class services, noting that Vancouver International Airport (YVR) was named Best

Airport in North America for

the third year in a row as part of the 2012 Skytrax World Airport Awards.

“Our air services are grow-

ing,” said Minister Fletcher.

“From 2002 to 2011, traffic at Canadian airports went from

some $18-billion in annual

78-million passengers to 112

“Our government is com-

senger traffic is driving much of

spending in Canada.

million and international pas-

mitted to helping our air indus-

this growth.”

with airlines, airports and the

Canadian Aviation

ing the challenges they face,”

to discuss ways of ensuring that

Canada’s Blue Sky policy, we

lives up to its potential as a

try achieve growth by working

The

two-day

Western Forum

tourism industry, while address-

brought together stakeholders

said Minister Fletcher. “Under

the aviation sector in Canada

are aggressively pursuing the international air market and

facilitator of economic growth and prosperity.

Transport Canada grants WestJet flight attendant ratio exemption Transport Canada has granted permission for WestJet to employ a ratio of one flight attendant for every 50 passenger seats onboard an aircraft.

The Canadian Aviation Regulations currently require one flight attendant for every 40 passengers present on board an aircraft. However, for certain eligible aircraft configured with up to 50 passenger seats, only one flight attendant is required.

“The safety of Canadians is Transport Canada’s top priority,” said the Honourable Denis Lebel, Minister of Transport, Infrastructure and Communities.

“The department has considered WestJet’s request carefully and is confident that the same levels of safety will be maintained.”

This exemption aligns WestJet with international standards that allow airlines based in the United States and other jurisdictions, which are currently

flying to and from Canada, to operate with one flight attendant for every 50 passenger seats.

“This decision will make WestJet more competitive with U.S. airlines while maintaining a high safety standard,” said Minister Lebel.

Transport Canada will begin work on a regulatory change so that airlines can meet this internationally recognized standard without having to seek an exemption.

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www.skytalkonline.com

MAY

2013

Universal Orlando reveals opening for Transformers 3D Ride

A new Transformers 3D Ride will official open on Thursday, June 20, 2013 at Universal Orlando Resort’s theme park in Florida.

Universal has also launched an all-new Join the Resistance

Facebook where guests can create their own NEST IDs, train for battle, access exclusive photos and video and win prizes— including a trip to the attraction’s grand opening celebration on June 20.

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SKYTALK

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Travel Talk

The Transformers 3D Ride was created under license from Hasbro, Inc. and is based on its Transformers brand.

For more information, visit universalorlando.com.

2012 World Airline Awards The most prestigious accolades for the world airline industry, the World Airline Awards are the global benchmark of airline excellence and the primary benchmarking tool for passenger satisfaction levels, delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).

Air travellers are surveyed by telephone, questionnaires and online about their experiences with airlines on the ground and in the air during a 10-month period.

The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.

The World Airline Awards survey covers more than 200 airlines, from the largest international airlines to smaller domestic carriers.

The world’s top 20 airlines for 2012 1. Qatar Airways 2. Asiana Airlines 3. Singapore Airlines 4. Cathay Pacific Airways 5. ANA All Nippon Airways 6. Etihad Airways 7. Turkish Airlines 8. Emirates 9. Thai Airways International 10. Malaysia Airlines 11. Garuda Indonesia 12. Virgin Australia 13. EVA Air 14. Lufthansa 15. Qantas Airways 16. Korean Air 17. Air New Zealan 18. Swiss International Air Lines 19. Air Canada 20. Hainan Airlines

The Best Domestic Airlines in North America 1. Virgin America 2. WestJet 3. Alaska Airlines 4. Southwest Airlines 5. jetBlue Airways 6. American Eagle Airlines 7. Porter Airlines 8. Frontier Airlines 9. Volaris 10. Spirit Airlines The Best International Airlines in North America 1. Air Canada 2. Delta Air Lines 3. United Airlines 4. Hawaiian Airlines 5. American Airlines 6. Aeromexico 7. US Airways.

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Behind the bulletproof door

Aviation History B.C. Aviation History

By Jack Schofield Recently, while writing, Journey Log, the Daryl Smith, Pacific Coastal Airline story, which is available at Aviation World or a bookstore near you, (is that a plug?), I frequently travelled back and forth between YYJ (Victoria) and Airport South at YVR (Vancouver). As a result, I am familiar with current security measures.

At first, I was regularly asked to remove my shoes and belt at the airport checkpoint, but when my flights back and forth grew more frequent and some of the security people began to recognize me as a regular, I was no longer asked to remove my shoes—perhaps they were just telling me I needed a change of socks.

There is no body scanner at YYJ nor at YVR’s Airport South and since none of the security people wanted to grope an old dude, I didn’t experience that form of security check. However, the experience of removing my belt and socks did bring to mind a group that was known as the “bicycle brigade.”

Let me explain. Back in the day, when YVR was just VR, there was no fence around the airport—none. The entire “air-

port” consisted of what we now recognize as Airport South. As I said in one of my other books, “Only cows were doing what cows do over on the north side of Vancouver’s airport.”

When the Second World War came along and ab initio training was established by the British Commonwealth Air Training Plan (BCATP), a chain-link fence was erected to keep out Nazi spies. Just in case you weren’t the enemy, the fence included a gate without a lock.

At the end of the war, all those young kids who had been building model airplanes and developing a passion for flying would ride their bikes out to the airport and line up along that now-sagging fence for hours, admiring the aircraft and envisioning themselves at the controls.

This “bicycle brigade” was the source of many student pilots, who were enlisted by the flying schools. One of the schools employed an interesting character who would recruit new students from the fence by handing out literature on both the thrill and costs of learning to fly. He would escort us, one-at-a-time, around the tarmac to inspect the

aircraft, providing that touchyfeely experience that would drive a young person to sign up for the private pilot instruction. If you showed real interest and had the money required ($12.00/hour for dual; $8.00 for solo), you got a free 15-minute flight around the patch in a new Cessna 140.

After that introduction, access to the field was achieved by simply walking in through that gate and going anywhere on the field. Believe it or not, while training at Vancouver’s U-Fly or the BC Aero Club we would walk across the runway to the RCAF reserve squadron hangars that had sprung up on the north side during the war. The tower would give us a green aldis light if all was clear to walk or a red one if Air Canada (TCA then) was on final for 26.

Now that’s security!

So my concern, while removing my shoes and belt for the smiling official, is for today’s “bicycle brigade” who no longer have access to the airport.

These days, a kid hanging around the airport might be arrested or would definitely be told to move on. Could this have something to do with the impending pilot shortage? That youthful

THINKING OF AN MBA?

passion might find some other interest if not fanned with a taste for the “right stuff” and, while the flying schools are now far superior to those extant during those early days, the academic approach employed to encourage students has little or no swash to its buckle. In fact, it might pale before the excitement generated by life as a certified general accountant. After all, a successful trial balance of the corporate books might be seen to beat the hell out of a bulletproof door to the flight deck.

Such are the concerns of an ageing aviator, who finds the social networking of the present tends to accept mediocrity as a measure of excellence. The innovative entrepreneurs who made the aviation industry such an amazing adventure are now stepping out of the scene and I wonder if their modern-day replacements are less concerned with an approach to limits than with the social embarrassment of a full body scan.

My father used to say things like this to me, but at 16 years old, I knew I could see the future much clearer than he could.

I’m banking that late in the day, we all become our fathers.

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• 17

Call for entries to Air Canada’s enRoute Film Festival Air Canada is inviting Canadian film students and emerging filmmakers to enter its seventh annual enRoute short film festival.

Each year, a celebrity jury selects the best short films and broadcasts them to a large international audience on Air Canada’s enRoute in-flight entertainment system.

The winner of Best Short

Film will receive a $5,000 cash prize courtesy of presenting sponsor Cineplex Entertainment.

Other awards in– clude Achievement in Direction, Achievement in Cinematography, Achieve– ment in Animation and the second annual People’s Choice Award. All winners will receive an exciting new destination prize to a major

international film festival courtesy of Air Canada.

Winning films are selected by an esteemed jury, which will be announced this summer. Past jury members have included Jean-Marc Vallée, Jay Baruchel, Alison Pill, Atom Egoyan, Denis Villeneuve, Donald Sutherland, Molly Parker, Rémy Girard, Alan Cumming and Don Carmody, among many others.

Selected films will be broadcast on Air Canada’s personal seatback entertainment system and viewed by millions of Air Canada customers around the world. A free public screening and awards celebration will be held in Toronto at the end of the year to honour the winners.

Additional screenings will take place in Vancouver and Montreal showcasing the selected films.

To download an entry form and view full contest rules and regulations, please visit enroute-

film.com. Submissions will be accepted until Friday, May 31, 2013.

YVR’s Automated Passport Control streamlines travel to US Air Canada has welcomed the launch of Automated Passport Control (APC) at YVR, which now gives U.S. passport holders’ options for streamlining their airport travel experience while pre-clearing U.S. Customs at YVR. “Air Canada congratulates YVR’s leadership in being the first Canadian airport to launch with U.S. Customs and Border Protection Automated Passport Control that gives customers tangible options to use technology to expedite the U.S. pre-clearance process,” said Nick Careen, Air Canada’s vice president airports, call centres and customer relations. “We look

forward to this option being made available for Canadian passport holders. As the largest airline in the transborder market, Air Canada encourages other Canadian airports to implement the same technology to enhance customer airport travel experiences for the 21st century.”

Together with its Air Canada Express regional affiliates, Air Canada operates more than 400 non-stop flights per day on over 85 routes to and from 51 U.S. and six Canadian airports.

From Vancouver, Air Canada operates up to 159 flights per week to 10 U.S. destinations.

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Hot laps in an Aston Martin GT4 race car

Car Talk

By John Dickinson Aston Martin has a lot to celebrate in this its centenary year. Its product range includes some mouth-watering cars ranging from the V8 Vantage, which hardly qualifies as an entry level vehicle as its price starts at $145,000 in Canada, through the delectable V12 Vantage, fourseat Rapide, Virage, DB9, new Vanquish and, if you can get one, the One-77—a 725bhp take-noprisoners supercar.

The entire range of Aston models, with the possible exception of the One-77, represent a take on high-performance motoring that focuses on style, refinement and an experience that is more restrained and less demonstrative than rivals from Italy,

Aston Martin V12-engined GT3 car is a serious contender in the supercar category.

but has infinitely more soul than German products.

Aston Martin has always been a small player on the automotive scene, but through its long history has succeeded in producing some outstanding cars, many of which are now highly collectible, with current prices in the stratosphere. For most of its history, Aston has found a way to compete in motor racing, with notable successes from time to time. Its current involvement in sports car racing is built around the V12-powered GT3 and the GT4, built by Prodrive in the U.K. as a competition version of the V8 Vantage.

The GT4, which is an evolution of the previous Vantage-

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Ex-racing driver Brian Redman (left) is now retired and living in Florida but remains active in historic racing, driving his favourite Porsche 908/3 for the Collier Collection.

based N24 race car, has a 445bhp version of the 4.7-litre V8, uprated suspension and brakes, racing versions of the traction control and ABS systems, revised front, rear and under floor aerodynamic aids and full safety equipment.

The removal of unnecessary items brings the weight down to 1,360 kilograms, with 50/50 weight distribution.

GT4s are eligible for the FIA GT4 endurance race series, and the British-based GT4 challenge that features 100 lap races.

Aston Martin’s North American racing activity is now managed by the highly respected TRG (The Racer’s Group), with 20 years experience at the top level of the sport and boasting Rolex Series GT championships in 2005 and 2006, a host of wins in Grand Am, four wins at the Rolex 24 hrs and a win at Le Mans. TRG will offer GT4 customer cars at $190,000—a relative bargain in today’s racing world—with full race support, or will support drivers on a race-byrace basis.

Palm Beach International Raceway in Florida was the scene of TRG’s customer test day in early February 2013. Potential drivers and entrants were invited to test the cars, meet the team and explore the possibilities of a full or partial season’s racing. Through my son, who is a supplier of high performance parts for Aston Martins and other exotics, I spent a very enjoyable day meeting the people and examining the cars. The TRG team exudes calm professionalism. The people I met were all enthusiasts first, many with a racing history themselves, friendly and accommodating.

Part way through the day, racing legend and Florida resident Brian Redman arrived and was invited to drive one of the GT4s.

Graciously, he agreed to take me Continued to page 19

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MAY

Calculating the true cost of DIY repair future work was needed it would have been done at no charge.

Had the alternator job gone well, the vehicle owner undoubtedly would have saved money, but not time.

While do-it-yourself automotive repair is acceptable when done correctly, unfortunately, automotive shops often see those that are done incorrectly.

Before you embark on a DIY auto repair, ask yourself the following: Can I do this job prop-

• 19

Auto Repair and Maintenance

By Bernie Pawlik

Bernie Pawlik is the owner of Pawlik Automotive Repair, winner of the 2012 Georgia Straight Award for Best Auto Service. Pawlik Automotive is located at #30-966 SW Marine Drive, Vancouver.

Telephone: 604-327-7112.

The alternator bracket with broken section shown – note the numerous bolt mounting holes.

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Continued from page 18

along in the passenger seat for a few laps. After a cautious out lap, Redman poured on the coals and was soon exploring the limits of the car.

I can attest that at 75 he has not lost the fluidity and controlled aggression that were the hallmarks of his racing successes. Although he admitted to me afterwards that he was not braking as deep into the corners as he might, he was definitely not hanging about! In fact, on one lap he dropped a wheel onto the grass at the exit of the corner leading to the back straight and we enjoyed a high speed “moment!”

Interestingly, his terminal speeds of 233+ kilometres per hour on the straight were higher than some of the young hot shoes were reporting.

My impressions of the GT4 is that it is beautifully balanced with an abundance of grip, outstanding brakes and a very solid, one-piece feel—a good package for long distance events.

Redman’s evident talent made me feel very humble about my own short racing career years ago. He is also unpretentious, easy to talk to and with a repertoire of stories (some unrepeatable) that one would never tire of hearing.

erly? Do I have the proper tools?

Will I really save myself money in the end? What is my time worth? Could my time be used best for other things?

Depending on how you answer these questions, you may find that it is best to take it to a good shop for the repair. Yes, the labour cost is higher than the auto part, but with a professional shop doing the repair there comes the peace of mind of a job done right—and a warranty.

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My automotive shop recently repaired a Ford escort with a broken alternator mounting bracket.

The bracket had broken due to an improperly installed alternator that had been replaced by the vehicle owner in the preceding a month.

Attempting to save money by doing it himself, he ended up spending more money than if he had brought it to an automotive shop for the alternator repair.

Let’s look at the math.

Replacing the broken bracket cost $610. His cost on the alternator was $200. Adding the two, he spent $810.

If our shop had replaced the alternator in the first instance, he would have spent only $420.

Replacing the alternator part after the owner’s DIY repair proved time-consuming for our shop and costly to the vehicle owner. Several hours were spent collecting the part, returning the core and completing the installation.

By contrast, the vehicle could have been dropped off at our shop, repairs completed the same day and a one-year warranty would have been in effect, so if any

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Neighbourhood Restaurant Guide Breakfast | Lunch | Dinner

2 Show Yo YVR ID four 10% Of r f

Eat In, Take Out Catering

BEST BREAKFAST @ YVR!!! $4.95 Don’t fly solo, try our Wingman Breakfast Sandwich –– • –– BEST BURGERS @ YVR!!!

Starting at $6.99 Try our 1/3-lb Slip Burger –– • –– BUTTER CHICKEN WEDNESDAYS $7.99 –– • –– FULL MEAL DAILY SPECIALS $7.99 –– • ––

– Departures Level 3 • White Spot: Burgers, fresh salads, pastas, rice bowls, stir-fries, entrées from the grill and desserts – Departures Level 3 • Wok ‘N Roll: Chinese & Japanese cuisine – Departures Level 3 InternationaL TERMINAL (Before Security) • Hanami Japanese Restaurant: Dim Sum & Japanese cuisine – Departures Level 3 • Koho Restaurant & Bar: Casual dining – Departures Level 3 • Galiano Bakery & Café: Breakfast, sandwiches & pastries – Departures Level 3 • Burger King: Breakfast, burgers, salads – Arrivals Level 2 and Departures Level 3 • Flying Wedge Pizza: Pizza, salads and soups – Departures Level 3 • Fortune Wok: Asian cuisine – Departures Level 3 • Tim Hortons: Coffee, pastries, sandwiches, soup – Arrivals Level 2 • Toshi Teppanyaki: Japanese cuisine – Departures Level 3 Airport South • The Flying Beaver Bar & Grill 4760 Inglis Drive. Located on the water, inside Harbour Air Seaplanes

4

2

Terminal, near Vancouver Airport South. Incredible location, great food, good service & good value. Open seven days per week 11am to midnight, weekend breakfast from 9am.

(604) 273-0278.

2 The Sideslip Café #100-5360 Airport Road South.

Located at Esso Avitat. Open 6am-10:30am for breakfast and until 3pm for lunch. Serving homemade soups, sandwiches and paninis and daily specials. Fresh baked pastries,

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Espresso, Cappuccino, Lattes & Chai Lattes

The Sideslip Café #100-5360 Airport Rd South @ Esso Avitat . FREE PARKING

1

organic tea and coffee. Also serving Espresso, Cappuccino, Latte, Chai Tea, Frappuccino, Iced Tea and Fruit Smoothies. Take out and catering.

(604) 303-7547 • Skyway Restaurant (YVR South Terminal) #118-4440 Cowley Crescent.

Breakast, lunch. (604) 231-9822 OVER THE BRIDGE(S) 4 Mr. Pickwick’s Fish & Chips 8620 Granville Street, Vancouver Lunch, dinner. British pub foods and fresh seafood. Open 11am- 8:30pm.

(604) 266-2340 • Shark Club 10253 St. Edwards Drive, Richmond (next to Sandman Signature Hotel).

As the day progresses so does the atmosphere at Shark Club. Come for a casual lunch, happy hour drinks or catch your favourite team on our big screens. When the weekend arrives enjoy a nice dinner and then hit the

Solution for MAY 2013 Crossword.

604 303-7547 Breakfast: 7:30am-10:30am Lunch: 11am-2:30pm Monday to Friday

www.thesideslipcafe.com

3

Visit Pier 73 Restaurant With Lounge & Patio On the Water

Beautiful Marina Views

Join Us MOTHER’S DAY SUNDAY, MAY 12 • 10:30-3pm

Mothers Day Brunch Full Buffet featuring Assorted Eggs Benedict, Seafood, Sushi Build your own Crepe station and much more!!

Adults: $34.95 • Seniors: $25.95 • Children7-12: $17.95 • Children 6 & under : Complimentary $1 from each Mother’s Day Brunch will be donated to Growing Chefs – EAT.GIVE.GROW

Patio Now Open Enjoy Richmond’s best patio views, fresh local cuisine and monthly specials.

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• Complimentary Parking • For reservations, contact us at pier73reservations@deltahotels.com • Free airport shuttle every 20 minutes from YVR to the Delta

dance floor. Seven Days a week, 11am-2am. (604) 276-2609 RICHMOND Hotel Restaurants • Best Western Abercorn Inn 9260 Bridgeport Road Highlander Restaurant: Open for lunch and dinner, serving a variety of high-quality continental and world cuisine. Lunch 10:30am-2pm; dinner 5pm-9:30pm. (604) 270-7576.

• Delta Vancouver Airport 1500 Cessna Drive 3

Pier 73 Restaurant: Located behind the hotel and suspended above the Fraser River in the heart of a 138-slip Marina. Great destination for casual lunch meetings, relaxed dinner gatherings, or evening drinks with friends. Kids Menu. Sunday to Thursday 11am-12am. Friday and Saturday 11am-1am (kitchen open

until midnight). (604) 968-1178 • The Fairmont Vancouver Airport (at YVR) –3111 Grant McConachie Way Jetside Bar: Offers a selection of appetizers, snacks and shared food.

(604) 248.3281 Globe@YVR: Award-winning signature restaurant, open for breakfast, lunch, dinner, and featuring a special holiday menu.

(604) 248-3281 8620 Granville St.•Vancouver

• Fresh local Cuisine and Monthly Specials • For your next function reserve our Private • 5 Minutes from Dining Room.

YVR Main Terminal

Contact us to host your celebration!

CANADA LINE

3

CANADA LINE

DOMESTIC TERMINAL (Before Security) • Starbucks: Coffee, pastries, sandwiches – Departures Level 3.

• A&W: Breakfast served daily – Bacon ‘n Egger with real bacon and real eggs, hash browns, French Toast.

Also, hamburgers, fries, beverages, including A&W’s famous root beer.

Open 5am-10pm. Departures Level 3 • Harvey’s: Breakfast, burgers – Departures Level 3 • Jugo Juice: Juice, smoothies, wraps & paninis – Departures Level 3.

• Subway: Sandwiches, salads & wraps – Departures Level 3 • Swiss Chalet: Rotisserie chicken – Arrivals Level 2 • Tim Hortons: Coffee, pastries, sandwiches, soups – Arrivals Level 2 and Departures Level 3 • Toshi Teppanyaki: Japanese cuisine

604 266-2340

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Classified

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• 21

CONSUMER | COMMERCIAL

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tells the definitive story of British Columbia’s key role in the development of the commercial helicopter. The early history of Okanagan Helicopters and the advent of heli-logging coupled with adventures from 45-year veteran fling wing pilot, Peter Barratt, who put the ‘fly’ in fly-fishing, and launched a new name in the industry—West Coast Helicopters.

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Great for a family or group of friends. The house is in a complex with other vacation homes and has a shared pool and beachfront courtyard. You can rent the whole house or individual rooms.

••• Rental rates are as follows: High Season (Nov.1 to May 31) Entire House: Daily $150; Weekly $875; Monthly $3,000 Individual Rooms: Daily $75; Weekly $450; Monthly $1,500 ••• Low Season (Jun.1 to Oct. 31) Entire House: Daily $100; Weekly $525; Monthly $1,500 Individual Rooms: $50; Weekly $275; Monthly $750

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Name that Aircraft

Send the correct name of this aircraft (make and model) and you could win a

2-DAY Parking Voucher from Park N’ Fly Airport Parking Send your answer by: Email jstewart@westerndriver.com; Fax (604) 736-6750; #181-4438 West 10th Avenue Vancouver, BC V7B 2B4

A draw will be made from all correct entries received by May 31, 2013.

The winner’s name will be published in the June edition of SkyTalk and at www.skytalkonline.com.

Last month’s winner: Marnee Peters Answer:

Evektor EV-55 Outback

Evektor EV-55 Outback is a twin-engine turboprop aircraft that was designed and is built in the Czech Republic by Evektor-Aerotechnik.

The prototype first flew on 24 June 2011.

REACH FREQUENCY

Sea Island is Richmond’s billion dollar bonus market.

This is Skytalk’s exclusive market reached monthly in print and daily online.

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27 skytalkonline.com

China Airlines retrofits B747-400 PG

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travel news:

PG

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money matters:

Goodbye to the penny PG

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BC aviation history:

BC aviation history: War planes and furious fancies

PG

Vancouver International Airport (YVR) will soon have the best view of Canada—from the air!

The Airport Authority is creating a shared photo gallery of images collected from across Canada taken in-flight—an interesting way to dress up its facilities and tell the visual story

of our expansive and incredible country from high above.

These images will live on the temporary walls of the Domestic Terminal’s A and B Piers, currently undergoing renovation to add gates, expand seating areas and improve passenger amenities.

This ever-changing gallery

5980 Miller Road • 604 238 7387 www.jetpetresort.com * restrictions apply, please see website for details.

will also live online at yvr.ca/ YVRCanada.

Participating in the Canada from the Air photo gallery is easy. Next time you are travelling to or from a Canadian destination

via YVR, snap an in-flight photo.

Then share it via Twitter or email so it can be posted online and shared on the Domestic Terminal’s live gallery walls.

See GALLERY page 3

More shopping options for U.S. travellers Travellers headed to the U.S. from YVR are now able to purchase goods of up to $200 in the airport’s after-security area before their flight, thanks to a new agreement between Vancouver Airport Authority and U.S. Customs and Border Protection (USCBP).

The new agreement increases the maximum value of each individual retail item sold in the airport’s U.S. postsecurity departures area from $100 to $200.

By the end of 2013, the purchase limit per item will reach $400, making it possible for retailers to stock higher-value merchandise,

Signing the U.S.-Canada shopping agreement are representatives from USCBP, Vancouver Airport Authority and business partners. Clockwise from top left, Officer Gonzalez, USCBP; Officer Zumpano, USCBP; Jim Boyle, general manager, Hudson Group; Mikel Walker, general manager, HMSHost; Kristen Neal, manager, Absolute Spa; Susan Steine, director of commercial services, Airport Authority; and Freda Cheung, CEO, Canada, World Duty Free.

such as cameras and tablets, for purchase by U.S.-bound travellers.

More than 10 years in the making, the Airport Authority championed the purchase

increase, working closely with USCBP and retail operators.

“We are always working to match our retail and service options to our customers’ needs,” said Susan Stiene, director of commercial services for the Airport Authority.

“We are proud of our partnership with USCBP and our business partners to develop this program and believe passengers will truly benefit from it.”

After successful implementation at YVR, this new agreement will roll out in other Canadian airports with U.S. preclearance.

Air China expands Vancouver-Beijing service 18

restaurants:

Breakfast, lunch & dinner PG

February 2013

Help the airport build a candid Canada gallery

air traffic

Venturing to the final frontier

YOUR AIRPORT & SEA ISLAND COMMUNITY CONNECTION

per night new Customers speCial offer

$ *

20

Air China will increase the number of scheduled flights operated from Vancouver to Beijing, China from 7 to 11 flights per week.

The new flights are scheduled to begin on May 17, 2013.

The new flight, CA 998 will depart Vancouver on Tuesdays, Thursdays, Fridays and Sundays at 10am, arriving into Beijing Capital Airport at 12:25pm, the following day.

The returning flight, CA 997, will depart Beijing at noon, every Tuesday, Thursday,

For all your hobbyist & professional needs

Friday and Sunday, arriving into Vancouver at 8am the same day.

“The additional nonstop morning departures are expected to be extremely popular with the travelling public,” said Xu Junhong (John), Air China’s general manager in Vancouver.

“The early afternoon arrival time into our hub at Beijing’s Capital Airport allows for convenient connections to more than 90 domestic destinations in China, as well as more than 40 international destinations.”

Xu further stated that

ACROSS 1. Wings 5. Comforter 10. Cain’s brother 14. Peddle 15. Colonic 16. Minute opening 17. Pillaging 19. Kitty-cat 20. Poetic dusk 21. Quaver 22. Leases 23. Molasses 25. Submarine 27. Timid 28. Besmirching 31. Chilly 34. Inspire 35. Charge 36. Garments of goat hair 37. Tilt 38. Change direction 39. Apiece 40. Begin 41. Serf 42. Physical exertion 44. Delivery vehicle 45. Approaches 46. Disquiet 50. Communion table 52. Angry 54. Downwind 55. Incite 56. Frugal 58. Border 59. Sew together loosely 60. A small wooded hollow 61. Clairvoyant 62. Consecrate 63. Ground forces.

DOWN 1. Something of value 2. Pariah 3. Without company 4. L 5. So very much 6. Loosen, as laces 7. Head covering

CrossWord

8. A type of compensation 9. Buff 10. Materialize 11. Plentiful 12. At one time (archaic) 13. Not more 18. Fidgety 22. Lion sound 24. Vipers 26. Red vegetable 28. Portion 29. Roman emperor 30. Lady’s escort 31. Back of the neck 32. Wild goat 33. Bloodline 34. Music genre

With balcony, ht, hw, cable, parking, storage locker and elevator.

Coin laundry on each floor. Steps to transit, schools and shops. 10 minutes to YVR. Very quiet building. No pets, no smoking. Lease from $885 per month.

604-241-3772

40. Stigma

41. Seraglio

43. A literate person

44. Votes that block a decision 46. Trousers

47. Canker sore 48. Kingdom 49. Tummy

50. How old we are

51. Prospector’s find 53. Thorny flower 56. Diminish

57. Actress Lupino.

Air China lounge (next to the bamboo, top left) at Terminal 3 of Beijing Capital International Airport, the airline’s main hub.

the ongoing encouragement received from B.C.’s provincial government, the Airport Authority and other tourism stakeholders

across Canada helped to cement the decision to expand Air China’s Vancouver-Beijing flights.

See AIR CHINA page 5

Health YVR Canada’s largest Aviation Superstore

Canada’s largest selection of aviation books

&

See Page 7

The Greatest Show On British Wheels

For ad rates and data: pstewart@westerndriver.com | 604 644 9067 www.skytalkonline.com

One and Two Bedroom apartments

38. Canvas dwelling

See solution for May crossword on page 20.

* YVR is the international aeronautical designation for Vancouver International Airport.

ACCOMMODATION for RENT

37. Blend

ABFM 2013 VanDusen Botanical Garden 37 & Oak St Saturday, May 18th, 2013

we’re

here for

you!

Vancouver Airport Chaplaincy Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or email: ldaggett@shaw.ca www.yvrchaplain.com

A century of Morris Motors Ltd century.

Experience The Nostalgia!

See more than 600 British Classics in a beautiful garden setting.

WIN a Trip to Britain with Virgin Atlantic.

Featured marque, Aston Martin.

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Buy, sell or display your British Classic.

Contact pstewart@westerndriver.com

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MAY

2013

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SKYTALK

• 23

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The Peace of Mind Inspection INCLUDES: • BRAKES – front and rear brake systems • FRONT END – shock absorbers, struts, and steering components • EXHAUST SYSTEM – catalytic converter, muffler, exhaust pipes, manifold and Gaskets • ELECTRICAL SYSTEM – battery, lights, horn and windshield wipers • TIRES – tread depth, rotate tires, and adjust tire pressure • COOLING SYSTEM – hoses, clamps, water pump and radiator • BELTS – alternator, power steering and air conditioning belts • FLUIDS – level and quality of all critical fluid levels INCLUDES: • Visual inspection the air conditioning compressor drive belt for cracks or damages • Visual inspection accessible components for leaks or damages • Check the operation of the air conditioning compressor and other air conditioning components • Evacuate refrigerant from the system • Vacuum test the system • Recharge the air conditioning system using the appropriate refrigerant to the system capacity according to the vehicle manufacturer’s specifications

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PARTS CENTRE Welcome to our Parts Department We maintain a comprehensive inventory of high quality, genuine OEM parts.

Our highly knowledgeable staff is here to answer your inquiries If we don’t have the part you want, we will order it in a timely manner without delay

Call: 604.273.7018 Hours of operation: Monday – Friday: 7:00am – 5:30pm Saturday: 8:00am – 4:30pm Sunday: Closed For monthly and Seasonal Specials please check website:

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24 •

SKYTALK

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MAY

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