SkyTalk December 2016 by Skytalk Newspaper

Seasons Greetings & Best Wishes for a Happy &

YOUR AIRPORT & SEA ISLAND COMMUNITY CONNECTION

SKYTALKONLINE.COM

Prosperous New Year The SkyTalk Team

DECEMBER 2016

Hong Kong Airlines to make North American debut at YVR

Airport Community:

Autism Access Sticker PG

Airlines:

Starting on June 30, 2017, Hong Kong Airlines will begin non-stop daily service between Hong Kong International Airport (HKG) and Vancouver International Airport (YVR). This year-round service will mark the airline’s North American debut and offer increased access from Vancouver to Hong Kong, a global hub for commerce, culture and cuisine. “Hong Kong Airlines is a well-known, family-friendly airline based in a worldclass city and we are thrilled

Hong Kong Airlines will begin North American service in 2017, providing a daily, year-round flights to YVR from Hong Kong.

to be able to offer the public even more options to travel between Vancouver and Hong Kong,” said Craig Richmond,

president and CEO, Vancouver Airport Authority. “Every new airline that chooses to fly to YVR means more jobs for

the local economy and creates new opportunities for British Columbians.” Hong Kong Airlines (HX)

will initially operate the route using an Airbus 330-200 with 283 seats. The airline operates one of the youngest fleets in the world, with an average aircraft age of 4.1 years. Its fleet consists of 34 aircraft, which includes nine Airbus 330-300, nine Airbus 330-200, 11 Airbus 320 and five cargo planes. The airline also has 15 next-generation Airbus 350900 aircraft on order.

See HONG KONG AIRLINES page 2

YVR celebrates record passenger growth with Air Canada McCafé available onboard WestJet PG

Airports:

Therapy pig at San Francisco International

Government:

Vancouver International Airport (YVR) celebrated a recordbreaking year in passenger growth, welcoming more than 18.8-million passengers between January and October 2016—representing a year-over-year growth rate of 9.5 per cent, putting YVR on track to reach 22-million passengers in 2016. This increase is largely recognized in Air Canada’s expansion of its transpacific hub out of YVR, representing approximately 50 per cent of passengers at YVR and serving more than 55 destinations worldwide. “Air Canada has been an incredible partner in increasing our passenger growth by continuously delivering new and exciting destinations for our customers,” said

YVR’s president & CEO Craig Richmond. “I’d like to thank Air Canada for their commitment to growing their transpacific hub out of YVR and in turn supporting our vision to be a sustainable gateway hub between Asia and the Americas. We couldn’t do this without their support.” Between January and October 2016, Air Canada reached a record high for capacity with 10.9-million seats—an increase of 12 per cent over the same period in 2015. The airline’s international sector, which includes the Asia Pacific, Europe and Latin America, led the growth with a 22.6 per cent increase. In 2016, YVR introduced a new five-year airline rates and charges program, ConnectYVR, which provides a highly competi-

tive rate structure and includes rates lower than any other major airport in Canada and competing U.S. airports. This program, alongside YVR’s world-class facility and convenient geographical location, has aided the growth of Air Canada’s successful transpacific hub. Since 2015, Air Canada introduced eight new services to YVR: Osaka, Cancun, San Jose, San Diego, Chicago, Dublin, Brisbane and Delhi. This growth will continue in 2017 with five new destinations scheduled to launch, including Taipei, Nagoya, Frankfurt, London Gatwick and Dallas. For more information on Air Canada flights, visit aircanada. com.

Air Canada represents 50 per cent of YVR passenger traffic, putting the airport on track to reach 22-million passengers in 2017.

Magical carousel ride at VanDusen Airbus C295W chosen for Search & Rescue PG 13 Restaurant Guide:

Breakfast, lunch and dinner offerings PG

Visit the Festival of Lights and take a selfie by the Eiffel Tower and share on Facebook, Twitter or Instagram using the hashtag #JardinsDeParis for a chance to win two economy tickets to Paris, courtesy of Air France and YVR.

The beautiful and internationally renowned VanDusen Botanical Garden is celebrating its 32nd annual Festival of Lights (FOL), Vancouver’s premier and longest-running holiday event, during which the Garden is turned into a magical winter wonderland. VanDusen Botanical Garden, located in the heart of Vancouver, spans across more than 222,000 square metres, with more than 7,500 unique species and varieties of plants arranged in 50 distinct collections. More than 60,000 square metres have been decorated

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with one-million lights to create the annual FOL Garden transformation. The festival includes a Dancing Lights show on Livingstone Lake, roving Scandinavian gnomes, reindeer, music, tasty treats and drinks, Santa and, new this year, a carousel ride that is included free with the purchase of entry tickets. Garden visitors can also experience the romance of Paris right here in Vancouver! Stop by the Eiffel Tower to take a selfie under the dazzling

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SKYTALK

DECEMBER

2016

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Innovative Quiet Area provides an oasis of calm YVR’s has designated a new relaxation and meditation space at the airport for travellers seeking a place to take it easy before taking off on a long flight. The Quiet Area is equipped with comfortable seating, a stretching mat, low-volume speakers and soft lighting. Area signage is also designed as a reminder and encouragement to refrain from creating noise.

Travellers departing on international flights from YVR are invited to visit the airport’s newest space, one that has been created to provide an oasis of

Hong Kong Airlines

calm and rejuvenation before boarding. YVR’s Quiet Area is located in the International Terminal, After Security – Gate D67.

The first delivery of A350900 aircraft is set for the third quarter of 2017. Established in 2006 and based in Hong Kong, HX is a full-service airline that has experienced remarkable growth in just 10 years. It provides service to a wide destination network covering 36 major cities across the Asia Pacific region, including the Australian Gold Coast, Auckland, Beijing, Shanghai, Taipei, Tokyo, Sapporo, Seoul, Bangkok, Bali

from page 1

and Okinawa. The airline has also signed codeshare agreements with 11 airlines and 69 interline partners. HX has been awarded the internationally acclaimed fourstar rating from Skytrax, the leading global air travel guide for airline reviews and rating, since 2011. It was also the winner for Asia’s Leading Inflight Service in World Travel Awards 2015. The new daily service will generate approximately

431 jobs in British Columbia both at YVR and in the tourism industry, $15.5-million in wages, $8.6-million in taxes and $24.4-million in Gross Domestic Product. This new service will also create more options for B.C. businesses to reach customers, suppliers and investors in Hong Kong, while also helping families travel to see loved ones and create exciting connection possibilities for adventure and leisure travellers.

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2016

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Community Your Airport & Sea Island Community Connection DECEMBER 2016 Vol. 23 | No. 10

Website: www.skytalkonline.com

SkyTalk is owned and published monthly by Westco Marketing Ltd., for the travelling public and the 24,000 people who make up the airport community at Vancouver International Airport. No portion of this publication may be reproduced in whole or part without the written permission of the publisher.

MAILING ADDRESS: #181 - 4438 W 10th Vancouver, BC V6R 4R8 Tel: 604-736-6754 Email: jstewart@westerndriver.com

SkyTalk is distributed through dedicated racks in Vancouver International Airport’s Domestic and International Terminals and Airport South, plus all Sea Island businesses and Pitt Meadows and Boundary Bay airports. The publication is also distributed at Richmond hotels and to the Richmond community through Richmond City Hall, Richmond Oval, Richmond Chamber of Commerce, Richmond Public Library, and Community Centres. Each issue can be accessed online each month at www.skytalkonline.com.

New Autism Access Sticker gives expedited airport processing In yet another first at a Canadian airport, YVR has implemented a program that provides an expedited airport process for families and individuals living with autism. The new YVR Autism Access Sticker is a self-identification tool for individuals living with autism that can be placed on boarding passes. The sticker ensures an expedited airport process through screening and customs, and better communicates the specific needs of passengers to airport employees. The sticker was developed as part of the I CAN Fly program, a collaboration between YVR and the Canucks Autism Network (CAN) that provides air travel resources to support individuals and families living with autism. “One of our top priorities is providing an accessible airport for everyone, and it is through collaboration with partners like the Canucks Autism Network that we are able to identify new opportunities to make our airport as accessible as possible,” said Craig Richmond, president & CEO, Vancouver Airport Authority. “The launch of the YVR Autism Access Sticker brings us another step towards to

Autism Access Sticker—YVR and Canucks Autism Network new travel tool for individuals living with autism.

our goal of removing barriers to air travel and creating a positive airport experience for everyone.” The launch of the YVR Autism Access Sticker coincides with the third annual YVR Accessibility Tour. The tour, which is hosted by YVR in partnership with Canucks Autism Network, Air Transat and Canadian Air Transport Security Authority (CATSA) provides more than 100 individuals and families living with autism the opportunity to experience the air travel process step-by-step to help decrease anxiety while travelling and experience flying in a positive way. “We are thrilled to be a part of this important initiative that will help families living with

YVR Chapel hosts December drop-in events

P U B L I S H E R & E DI T O R :

Joan Stewart 604.805.7315 Email: jstewart@westerndriver.com Office: 604.736.7654

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VanDusen

UrRd S!avings TO 7 1 y 0 l r 2 w for Ea Bi

Inquir

continued from page 1

lights and share on Facebook, Twitter or Instagram using the hashtag #JardinsDeParis for a chance to win two economy tickets to Paris, courtesy of Air France and YVR. The event has raised more than $350,000 for Make-A-Wish Foundation. Last year, $50,000 was raised—enough to grant five wishes of children with lifethreatening medical conditions. This is the 16th year that MakeA-Wish has partnered with FOL. Donations in the candle grotto and sales of glow star necklaces help make children’s wishes come true.

e no

Dennis Kirkley, lead chaplain at the multifaith YVR Chapel, presents one of the winners of the Chapel’s World Series competition with her prize.

Once again this year, the Chapel at YVR will host Christmas Drop-In events for employees to visit the Chapel and enjoy some hot apple cider and goodies. Drop-In dates are scheduled from December 5 to 25, 11am-6pm. Once at the Chapel, you can meet the friendly hosts and chaplains and see the facilities that are used to serve the YVR community. A wall map at the Chapel is pinned to show the number of countries that YVR employees originally called home—more than 100. That diversity is also reflected in the Chapel team of volunteers who originate from 20 different countries. It is humbling to hear about the many ways the Chapel and its staff have assisted passengers and employees throughout the year—all in the name of bringing spiritual and emotional well-being to those who are in need.

autism navigate the often overwhelming airport experience,” said Katy Harandi, president & CEO, Canucks Autism Network. “Our partnership with Vancouver International Airport allows families to become familiarized and desensitized to the whole travel process. The I CAN Fly program has opened up a world of possibilities for families living with autism and we are so grateful to YVR for making it happen.” The partnership with the Canucks Autism Network is part of YVR’s community investment program, which in 2016 contributed $1-million into the community through donations and sponsorships in three focus areas; Accessibility, Community and Environment.

Best Brit

“We love being a part of the Festival of Lights every year,” said Make-A-Wish BC & Yukon CEO Ross Hetherington. “This incredible holiday event brings great awareness to our cause and is a substantial fundraiser for our foundation. We are very thankful for the continued support of the Vancouver Park Board.” FOL runs nightly between December 1 and January 2, 2017 and is closed Sunday, December 25. More information can be found at vancouver.ca/ VanDusenFOL.

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In addition to its spiritual component, the Chapel hosts fun competitions through the year. This past fall, a contest was held in which participants offered their guesses on which team would win this year’s World Series. Eight YVR employees won a number of prizes by correctly guessing that the Chicago Cubs would be the winners of the World Series 4-3 in games. Visit the Chapel throughout the year to enter some of the prize-draw contests. During this busy holiday season, the Chapel will host services on Christmas Day, December 25, and New Year’s Day (January 1) and encourages everyone to stop by for quiet reflection: Christmas Day Mass December 25, 4pm New Year’s Day Mass January 1, 2017, 4pm The YVR Chapel is located in International Arrivals, Level 2, across from Tim Horton’s.

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SKYTALK

DECEMBER

2016

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Community Hamper Drive makes the holidays happier for families in need YVR and Quest Food Exchange have once again partnered during the holiday season to encourage the airport community to get into the giving spirit by supporting the 6th annual Holiday Hamper Drive. During the Holiday Hamper Drive, which runs from December 1 to 14, participants are asked to fill a hamper with the ingredients needed to provide a complete holiday meal for a family in need. Completed hampers will be collected at the annual wrap-up event on December 14, which will be held from 3pm to 6pm at International Departures Level 3 at the Spirit of Haida Gwaii: The Jade Canoe sculpture. This celebration will feature delicious treats, a festive photo booth and the chance to win prizes for those who participated. Join the greater YVR community in helping to make the holidays a whole lot happier for families in the local community and help towards the goal of filling 600 hampers.

The annual airport community Holiday Hamper Drive wrap-up event will take place on Wednesday, December 14 at the “Spirit of Haida Gwaii: The Jade Canoe” sculpture.

If you are interested in participating, please email community_relations@yvr.ca to have a hamper mailed to you. Following is the list of items required to complete each hamper: • 2 Cans of Soup • 2 Cans of Vegetables • 1 Can of Cranberry Sauce • 2 Packets of Instant Gravy • 2 Boxes of Stuffing • 2 Boxes of Instant Mashed Potatoes • 2 Boxes of Crackers • 1 Box of Cookies • 1 Box of Granola Bars For every hamper filled,

Vancouver Airport Authority will donate a turkey to complete the meal and Quest will donate fresh fruits and vegetables. Throughout the year, Quest Food Exchange works to reduce hunger in local communities by providing affordable and sustainable food options in not-for-profit grocery markets to those who face food security challenges in B.C. As Quest’s official transportation sponsor, YVR helps with the collection and distribution of surplus food and goods, to help deliver these resources where they’re needed most.

YVR recognized as key link between Canada and China Earlier this month at the Canada China Business Council (CCBC) 5th annual Canada China Business Excellence Awards, YVR was awarded the organization’s Outstanding Member Award. This award is presented to a Canadian organization—of any size, in any sector—that above all has implemented successful, high-profile business initiatives or special projects in a two-year period. These ventures must have resulted in commercial success and stand out among competitors as key milestones that further promote connections between the two countries. For those who have followed YVR’s story over the last few years, there are numerous examples of initiatives and special projects for which it has received accolades. For example, new air services that connect YVR’s passengers to China and the Asia Pacific have resulted in direct economic and social benefits for customers and also the region. YVR currently has service from five mainland Chinese carriers and will soon have service from six, with the launch of its new partner Beijing Capital Airlines and its YVR – Qingdao – Hangzhou service on December 30, 2016. Additionally, since 2015 Air Canada has introduced a diverse

Carl Jones, YVR’s air service director, accepts the Canada China Business Council Outstanding Member Award at the organization’s 5th Business Excellence Awards, held in Toronto earlier this month.

range of services to markets around the world from YVR and has played a key part in driving growth in China and beyond. These new services were the direct result of YVR’s Integrated Marketing Strategy, a comprehensive, integrated and partnership approach that aligns all activities in Air Service Development, Marketing, Government Relations, Communications and Community Relations. Launched in 2015 and based on solid analysis, the Integrated Marketing Strategy focuses all of YVR’s assets and resources toward the achievement of its strategic goal of serving 25-million people by 2020. Working with partners, airlines and governments, YVR has also made considerable progress in expanding visa-free transit between Asia and the

Americas, which makes new routes viable. The Government of Canada announced the addition of five Chinese cities—Xiamen, Fuzhou, Chengdu, Shenyang and Harbin—to the list of approved cities under its China Transit Program in 2015, and YVR continues to push for more access under the Transit Without Visa program in order to better connect customers from all over the world. In other initiatives and in order to better understand the needs of its customers and partners, YVR launched Weibo, a China-based blogging account, and received more than one-million views in 2015. It has also worked with airlines to develop an innovative rates and charges program, ConnectYVR, which offers some of the lowest rates in North America. Founded in 1978, the Canada China Business Council, from which YVR received the 2016 Outstanding Member Award, is a bilateral non-profit organization with offices in Vancouver, Calgary, Montreal, Beijing and Shanghai. Through its member services and events, the CCBC provides its member companies with business insight, intelligence, connections and networks that help resolve the inevitable challenges of doing business in another country.

www.skytalkonline.com

Air Canada to boost service from Vancouver to Europe in 2017 Air Canada will further boost international flights at its Vancouver hub next summer with daily seasonal flights from YVR to Frankfurt, Germany, and thrice-weekly seasonal flights from YVR to London Gatwick. Flights to Frankfurt begin June 1, 2017 and those to London Gatwick on June 8, 2017. Tickets are now available for purchase. VancouverFrankfurt flights Air Canada’s VancouverFrankfurt flights will be operated with Boeing 787-8 Dreamliners, featuring a choice of three cabins configured with 20 International Business Class individual lie-flat suites, 21 Premium Economy seats and 210 Economy Class seats. Air Canada’s Dreamliners also feature an enhanced seatback In-Flight Entertainment system which is available at every seat throughout the aircraft. All Air Canada flights provide for Aeroplan accumulation and redemption and, for eligible customers, priority check-in, FLIGHT FROM

Flights are timed to optimize connectivity to and from flights within B.C. and the Pacific Northwest at Air Canada’s Vancouver hub. All flights provide for Aeroplan accumulation and redemption and, for eligible customers, priority check-in, Maple Leaf Lounge access in Vancouver, priority boarding and other benefits. Air Canada’s ongoing international expansion in 2016 from YVR has included the launch of Vancouver-Delhi, VancouverBrisbane and Vancouver-Dublin service. For more information, visit aircanada.com.

Maple Leaf Lounge access in Vancouver and in Frankfurt, priority boarding and other benefits. Air Canada’s Frankfurt flights complement daily flights operated from Vancouver by Star Alliance partner Lufthansa. Next summer, Air Canada will operate to Frankfurt from five points across Canada: Vancouver, Calgary, Toronto, Montreal and Ottawa. Vancouver-London Gatwick flights Air Canada’s VancouverLondon Gatwick service will be operated by Air Canada Rouge with Boeing 767-300 ER aircraft featuring premium and economy cabins.

Air Canada’s International Business Class cabin on its 787 Dreamliner includes individual lie-flat suites.

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DECEMBER

2016

SKYTALK

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Air Canada’s Altitude Skyriders Kids’ Club makes flying an adventure for children

Air Canada has introduced a brand new kids’ club called Air Canada Altitude Skyriders designed to make flights even more exciting and enjoyable for children between the ages of 2 and 12 years old. Parents register their children for free online at skyriders.aircanada.com, after which the children will receive a kit containing a welcome letter, an exclusive Skyriders luggage tag and a logbook to chart their flights. Every time the child travels, he or she will also earn printable badges online to commemorate

special milestones or achievements. First flights, new regions or destinations explored will be commemorated online. E-mail notifications will be sent once new badges are earned. “The Air Canada Altitude Skyriders club will introduce kids to the exciting world of travel making their journey with Air Canada a memorable experience,” said Benjamin Smith, Air Canada president, passenger airlines. “It’s not about points or rewards, it’s about making their trip as fun as possible and we hope to nurture and encourage

childhood curiosity and create lifelong memories.” Each flight that a Skyrider takes will be an opportunity to collect stickers to fill their logbooks. Additionally, all children on board will receive activity books, headphones, backpacks and puzzles, depending on their destination. Air Canada has a broad range of initiatives in place to meet the needs of families and the hundreds of thousands of children who fly with the airline each year, visit aircanada.com for more information.

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China Eastern to connect YVR with Nanjing China Eastern (MU) begins non-stop thrice-weekly service to Nanjing, China from YVR on December 20, 2016. The new service marks the first connection between Canada and Nanjing, a city rich with tourist attractions, education and business opportunities. “Nanjing—what an amazing new destination,” said Craig Richmond, YVR’s president & CEO. “We are very pleased to hear that China Eastern will soon start service to Nanjing, one of China’s most beautiful and dynamic cities. I want to thank China Eastern for their continued support and for further connecting YVR to the world.” Located in the renowned Yangtze River Delta, Nanjing connects China’s ancient past with its modern ambitions. Nanjing is recognized as one of China’s four great ancient capitals, with a 1,000-year history that produced a diverse array of historical monuments. Nanjing is also home to one of the world’s largest inland ports and is a key economic hub, known for its service industries, investment opportunities and high-ranking universities.

“China Eastern Airlines has been operating from Vancouver to China for the past 12 years,” said Xiangying Rong, general manager of China Eastern Airlines Vancouver office. “Vancouver to Nanjing is our third direct flight from Western Canada to China. This provides passengers with more options when flying with China Eastern to China and beyond.” In addition to the diverse business and tourism opportunities this route will create between China and Canada, it will create more than 162 jobs at YVR and throughout British Columbia and will add an additional $9.5-million in Gross Domestic Product, $1.8-million in taxes and $3.2-million in wages. The new service will be operated using an Airbus A330200 on Tuesday, Thursday and Sunday, arriving at YVR at 8:30am and leaving at 10:30am. The route continues a suc-

cessful relationship that started in 2004 with China Eastern’s launch of daily service between YVR and Shanghai Pudong International Airport (PVG). In July 2013, China Eastern increased the PVG service to double daily and then launched new direct service to Kunming— one of China’s key connecting hubs—in 2015. The YVR-Nanjing service will also further connect YVR’s passengers with China Eastern’s network, which includes 128 connections in China. New services such as this are made possible as a result of YVR’s new five-year rates and charges program, ConnectYVR, which provides a highly competitive rate structure and includes rates lower than any other major airport in Canada and competing US airports. For more information on China Eastern flights from YVR, visit ca.ceair.com.

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Nintendo’s Shigeru Miyamoto is the creator of some of the most acclaimed and best-selling video games of all time. Photo: Universal Studios.

Imagine the fun of stepping into a larger-than-life Nintendo adventure. One filled with gigantic Piranha plants that spring to life and question blocks, powerups and more. And, of course, Mario and all his friends are there waiting to pull you into a brandnew world. The creative visionaries behind Nintendo’s legendary worlds and characters are work-

ing together with the creative teams behind Universal’s theme park attractions to bring the characters, action and adventure of Nintendo video games to life within Universal’s theme parks— Universal Orlando Resort, Universal Studios Hollywood and Universal Studios Japan. The new themed areas will be expansive, immersive, interactive and filled with multiple

attractions, shops and restaurants. Guests will feel as if they are playing inside their favourite games—this time in real life. Planning and creative work on these areas is well underway, with separate openings slated over the next several years. Each Universal theme park will announce details of its specific Nintendo areas, with the first announcement coming soon.

McCafé takes flight onboard WestJet WestJet has partnered with McDonald’s Canada to serve the restaurant’s McCafé Premium Roast coffee on board its fleet of Boeing 737NG and 767NG aircraft with the company’s regional airline, WestJet Encore, to follow. “We are delighted to bring a new way to café on board WestJet and know that our 21-million guests per year will enjoy the taste of a complimentary McCafé Premium Roast Coffee wherever they are flying,” said Gregg Saretsky, WestJet president and CEO. “The collaboration between our two caring brands is a perfect pairing, as McCafé’s values are reflected in WestJet’s commitment to offer an unmatched guest experience.” With more than 140 aircraft, the partnership will serve approximately 30,000 cups of McCafé Premium Roast coffee to WestJet guests, every day. McCafé will be served in a signature double-walled cup, which will have the same on-

Gregg Saretsky, WestJet President and CEO, and John Betts, McDonald’s Canada, President and CEO, toast to honour the inaugural flight of McCafé Premium Roast coffee being served on WestJet flights.

cup rewards collector card and peelable sticker, redeemable upon completion at participating Canadian McDonald’s restaurants. The unique cups feature a special McCafé and WestJet design and will be offered for the first time on-board with a lid as a courtesy on request. “We’ve always believed that the sky is the limit for McCafé – and [now] this officially rings true,” said John Betts, McDonald’s Canada, president and CEO. “We’re proud

that Canadians have welcomed McCafé into their homes and daily routines, and now our partnership with WestJet lets us take this connection to even greater heights for Canadian coffee lovers.” In 1967, Canadians welcomed the first McDonald’s restaurant to Richmond, British Columbia. Today, McDonald’s Restaurants of Canada Limited has become part of the Canadian fabric, serving close to three-million people every day.

Sunwing wins Consumer Choice Award in Vancouver

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Travel Talk Universal teams with Nintendo to bring new themed areas to its parks

Sunwing has received the Consumer Choice Award in Vancouver in the category of Best Charter Airline and Vacation Provider. Established in 1987, the Consumer Choice Award is the only organization in Canada to conduct independent market research surveys to determine brand reputation and customer satisfaction. Companies are ranked based on more than 1,250 customer surveys carried out by some of

the largest, independent Canadian-owned research companies. Sunwing operates one of Canada’s youngest and most fuel-efficient fleets made up exclusively of Boeing 737-800 aircraft. Customers can choose between 34 gateways across Canada to reach their vacation destination. For more information on Sunwing Airlines visit sunwing.ca.

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Air Transat remains a leading environmentally friendly airline

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For the sixth year in a row, Air Transat, Canada’s holiday travel airline, has been ranked number one in North America in the Atmosfair Airline Index, which measures carriers’ fuel efficiency and greenhouse gas emissions reduction. The Airline Index, published by German NGO Atmosfair, helps travellers choose their airlines based on CO2 emission levels. The companies that stand out are those that strive to reduce their emissions, especially by reducing fuel consumption, using modern

fleets adapted to their routes, and maximizing aircraft load factors. Air Transat is the only North American airline on Atmosfair’s global top 20 list, which has been rating the environmental performance of some 200 carriers since 2011. Air Transat is 12th in the world in the long- and mediumhaul categories and 14th in all categories of the annual index. Since 2004, Air Transat has implemented numerous initiatives to improve fuel efficiency and reduce greenhouse gas emissions. These measures cover

nearly every area of the carrier, and consist of optimizing flight and ground operations, reducing onboard weight, and taking maintenance actions that improve fuel efficiency. Notable improvement initiatives in the past year have included introduction of fuel/GHG tracking software (AVIASO), implementation of an improved engine compressor wash system, and installation of split scimitar winglet systems (SSWS) on several of the carrier’s B737-800 aircraft.

Air Canada goes year-round to Denver and Phoenix Air Canada will offer new and expanded transborder services in 2017, further connecting YVR with the key U.S. market. Starting May 1, 2017, Air Canada will convert its current Vancouver-Phoenix service to year round daily flights. New year-round service from

Vancouver to Denver, Colorado, with twice-daily flights offered, will begin on May 18, 2017. These new and expanded services add to an impressive couple of years for Air Canada. Since 2015, the airline has introduced eight new services to YVR including

Osaka, Cancun, San Jose, San Diego, Chicago, Dublin, Brisbane and Delhi. This growth is set to continue in 2017 with five new destinations scheduled to launch including Taipei, Nagoya, Frankfurt, London Gatwick, Dallas and Denver.

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2016

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Travel Talk

American Express offers new Fixed Points Travel Program American Express Canada is now offering a new Fixed Points Travel Program, which is designed to allow its cardmembers ultimate flexibility and choice. The new program is available to eligible American Express Canadian Cardmembers enrolled in the Membership Rewards program, giving them the ability to book flights within Canada or to anywhere in the world, on any airline, for fixed point amounts. Additionally, American Express Cardmembers have the option to choose from Economy or Business Class flights, last minute bookings right up to a day before departure, and can use their points to pay for taxes, fees and other surcharges. “The beauty of this program is that it truly enables our Cardmembers to book flights with points, when they want and where they want—it’s simple

and straightforward,” said Joe Ryan, director of proprietary rewards and benefits, American Express Canada. “The full cost of travel can be covered with points, with any airline and without advanced booking requirements. This new option makes our best in class Membership Rewards program even better. Cardmembers can redeem today [and] travel tomorrow, any day of the year.”

Cardmembers can redeem their American Express Membership Rewards points for flights in just three easy steps: 1. Log in to their account at americanexpress.ca/ fixedpointstravel 2. Search for the flight and dates of choice 3. Redeem points For more information, visit americanexpress.ca/fixedpointstravel.

Delta Air Lines receives its first U.S.-produced Airbus aircraft U.S.-produced Airbus jetliner—A321 delivered to Delta from Airbus Mobile, Alabama plant.

Delta Air Lines has received its first delivery of an A321 aircraft manufactured at the Airbus U.S. Manufacturing Facility in Mobile, Alabama. Delta’s A321 was the 15th aircraft delivered from the Mobile facility. Delta already operates 137 A320 family aircraft, 40 A330s, with another 123 aircraft on order—including A320 family, A330 and A350 aircraft. This year, Delta placed its third A321ceo (Current Engine Option) order in three years. “The first Delta A321 produced in Mobile will be our 12th overall for Delta,” said Greg May, Delta’s senior vice president - Supply Chain Management and Fleet. “We look forward to taking many more A321s in the years ahead to safely and comfortably get our customers to their destinations. We appreciate our

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partnership with Airbus and the great manufacturing work produced at the Mobile facility.” Airbus announced its commitment to build a singleaisle assembly line in Mobile, Alabama in 2012, and less than one year later, broke ground on the $600-million facility. The ceremonial inauguration of the plant took place in September 2015. Airbus anticipates delivering four aircraft per month from the Mobile plant by the end of 2017. The initial deliveries will all be A320 Family aircraft with the current engine option (ceo), but will begin transitioning to new engine option (neo) derivatives in late 2017. More than 85 per cent of Airbus’ employees are from the Gulf Coast region, with nearly one third being U.S. military veterans.

Massimo Bergamini is new NACC CEO

Massimo Bergamini, new president and CEO of the National Airlines Council of Canada. Photo: Lynn Curwin, Truro Daily News.

The National Airlines Council of Canada (NACC), the trade association representing Canada’s largest air carriers, has appointed Massimo Bergamini as its new president and CEO. Before joining the NACC, Mr. Bergamini was executive director of Canada’s Accredited Zoos and Aquariums (CAZA) and helped expand the organization’s influence and enhance its profile in Canada and abroad. “We are very pleased to have Massimo Bergamini join the NACC team, bringing with him extensive public interest and advocacy expertise,” said Mike McNaney, chair of the NACC Board of Directors. “Massimo has worked for more than 25 years in government relations, policy and public affairs and with his leadership and guidance we look forward to advancing the important work of our organization.” Bergamini’s previous experience includes founding, in 2008, InterChange Public Affairs, through which he provided government relations, communications and management consulting services to a broad range of clients, including federal, provincial and municipal governments as well as not- for-profit organizations. Prior to that, he managed government relations for the City of Montreal, where he headed its infrastructure lobby efforts. He also led the Federation of Canadian Municipalities national campaign for a New Deal for Cities as well as its push for longterm infrastructure funding. “It is very exciting to join the National Airlines Council of Canada at such a critical time,” said Bergamini. “With the Canadian airline industry facing change on a number of fronts including the regulatory environment, I look forward to working closely with government, industry partners and all stakeholders to ensure Canadians continue to enjoy the benefits of having the best, most efficient air transport system in the world today.”

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Use your dental insurance benefits before they expire

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2016

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Health

Meeting your Family’s Dental Needs

At Dr. Neil Zastre Inc. we provide a full spectrum of dental services and are committed to providing you with an exceptional level of care & service. Our patients can expect an honest diagnosis and treatment plan that takes all reasonable options into account.

Dr. Neil Zastre

The end of 2016 will soon be here and if you have a dental insurance plan it is important to remember that most plans typically have benefits that expire at year’s end. Most dental insurance plans have a yearly dollar maximum benefit, which does not carry over into the New Year. This annual maximum amount, which varies between insurance companies, is typically reset at the end of year, with unused benefits being forfeited. Employees who participate in company dental insurance plans have a portion of their paycheque deducted each month, which is paid towards their benefits. Even if dental benefits are not claimed during the year, these deductions are not reimbursable. So, if you are paying for dental benefits, why not use them and make sure your dental health is at its best? Every dental plan is different. It is important to know what your insurance will cover before you begin a treatment plan, since it is the patient’s responsibility to pay any portion that is not covered by

the dental insurance plan. If you are not sure about the extent of your plan’s coverage, it is a good idea to ask your dental office to check prior to treatment. Some insurance companies will not provide coverage information to the dental office without authorization from the patient. This can be easily done online or by calling the insurance company to check coverage details. If you have more than one insurance plan, let the dental office know and provide them with this information before treatment. This way, the dental office will bill any portion that your first plan does not pay to your second plan instead of to you. Insurance companies will not notify your dental office if your coverage has changed or terminated so always make sure that your dental office has your current dental insurance plan information. Make the most of your benefits every year by having regular cleanings and check-ups. Regular check-ups allow for early detection of cavities, cracked or leak-

ing fillings, gum disease, oral cancer and much more. Don’t let your hard-earned dental benefits expire, use them before the end of the year and help your smile be at its healthiest. Dr. Amy Nunrha DMD and her dental team would be happy to answer any questions you have about your dental insurance plan and to see you before the end of the year. Contact them at 604276-2121, yvrdental@telus.net or drop by the Vancouver Airport Dental Centre located on Level 1, Domestic Terminal, around the corner from the 7-11 and beside the Pharmasave. Dr. Neil Zastre family dental practice at 307 – 6051 Gilbert Road, Richmond, provides a full spectrum of dental services. Contact them at 604-273-2315, reception@smilebrite.ca. The dental team at Kaizen Dental is pleased to welcome new patients and offer complimentary consultations. Located at 280-7580 River Road, Richmond, call 604-359-5687, clinic@kaizendental.com.

Appointments are available Monday through Friday at Unit 307-6051 Gilbert Road or call 604-273-3415 to book an appointment. www.smilebrite.ca

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YVR’s ‘tweets’ top list of most-followed in Canada Millions of Canadians travel by air every year and from navigating terminals to accessing flight updates, Twitter, the online news and social networking service, is being used as an invaluable tool for connecting them with the airports from which they fly in and out.

Twitter Canada has pulled together the top most followed and most active airport Twitter accounts in the country to show how this form of communication is being used. 10 most followed airports in Canada: • Vancouver International

Airport (@yvrairport) • Lester B. Pearson International Airport Toronto (@TorontoPearson) • Edmonton International Airport (@FlyEIA) • Robert L. Stanfield International Airport Halifax (@HfxStanfield)

• M a c d o n a l d - C a r t i e r International Airport - Ottawa (@FlyYOW) • St. John’s International Airport (@stjohnsairport) • Calgary International Airport (@FlyYYC) • James Armstrong Richardson International Airport -

Winnipeg (@YWGairport) • Billy Bishop Toronto City Airport (@BBishopAirport) • Kelowna International Airport (@ylwkelowna) The 10 most active airports in Canada use Twitter as a service tool, using it to help passengers navigate the airport, or updating

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travellers on flight times. Some airports even leave their direct message buttons open to provide some of the most effective forms of communication. Other airports leave their service hours in their Twitter bio to show when their accounts will be active in responding to customers. 10 most active airports in Canada based on Tweet volume: • Edmonton International Airport (@FlyEIA) • Vancouver International Airport (@yvrairport) • Lester B. Pearson International Airport Toronto (@TorontoPearson) • M a c d o n a l d - C a r t i e r International Airport - Ottawa (@FlyYOW) • James Armstrong Richardson International Airport Winnipeg (@YWGairport) • Calgary International Airport (@FlyYYC) • Kelowna International Airport (@ylwkelowna) • Robert L. Stanfield International Airport Halifax (@HfxStanfield) • Victoria International Airport (@Fly_YYJ) • Billy Bishop Toronto City Airport (@BBishopAirport)

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Dubai-based Emirates Airlines (EK) has expanded travel options for Vancouver market by partnering with Quick Shuttle for bus service on its Vancouver – Seattle sector. Two of four daily Quick Shuttle service now carry EK flight numbers. This is the airline’s first bus transfer service in North America, as similar arrangement already exists for Bahrain – Dammam, Dhaka – Chittagong, Dhaka – Sylhet, Osaka Kansai – Nagoya, as well as within Dubai. • EK7033 SEA 9:30am – 2:05pm YVR BUS D (Quick Shuttle N1) • EK7035 SEA 4pm – 10pm YVR BUS D (Quick Shuttle N3) • EK7034 YVR 8:45am – 2pm SEA BUS D (Quick Shuttle S2) • EK7036 YVR 4:15pm – 10:30pm SEA BUS D (Quick Shuttle S4) In Vancouver, EK7033/7035 arrives at Vancouver Waterfront Station. EK7034/7036 de– parts from various hotels in downtown Vancouver. Other air travel options for Vancouver includes Emirates’ codeshare partnership with Alaska Airlines on Seattle – Vancouver sector; WestJet on Los Angeles – Vancouver and Toronto – Vancouver, as well as summer seasonal London Gatwick – Vancouver.

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Therapy pig greets travellers at San Francisco Airport (Left) LiLou is the first known airport therapy pig in the U.S., and promises to surprise and delight guests at San Francisco International Airport with her winning personality, charming costumes, and painted nails. Photo: Future Travel Experience.

Just in time for the holiday travel, San Francisco International Airport (SFO) and the San Francisco SPCA has welcomed LiLou, a Juliana-breed pig, to its Wag Brigade team of pets certified by the San Francisco SPCA’s Animal Assisted Therapy (AAT) programme. Launched in December

2013, the SFO Wag Brigade brings trained animals to the airport terminals to make passenger travel more enjoyable. The San Francisco SPCA certifies all animals through its AAT programme prior to walking airport terminals. Carefully selected for their temperament and airport suitability, animals wear vests that read “Pet Me!” to encourage interac-

tion with airport guests. LiLou is the first known airport therapy pig in the United States, and promises to surprise and delight guests at SFO with her winning personality, charming costumes, and painted nails. LiLou loves performing tricks for her audience, and also visits several other facilities in San Francisco including senior cen-

tres and hospitals. “We have more than 300 dog, cat and rabbit volunteer teams, but LiLou is the first pig in our program,” said Dr. Jennifer Henley, manager SF SPCA Animal Assisted Therapy. “It’s wonderful to witness the surprise and delight that LiLou brings to people during therapy visits.”

Boeing forecasts increased demand for airline pilots, technicians in Asia-Pacific Boeing’s 2016 Boeing Pilot & Technician Outlook for the Asia-Pacific region is projecting that more than 500,000 new pilots and technicians will be needed to support the expanding demand for new airplane deliveries over the next two decades. The outlook, an industry forecast of aviation personnel demand, anticipates the need for 248,000 new commercial airline pilots and 268,000 new technicians through 2035. “We are continuing to see a

significant need for new pilots and maintenance technicians in the Asia-Pacific region and across the globe,” said Sherry Carbary, vice president, Boeing Flight Services. “This translates into exciting career opportunities for those interested in the aerospace industry. We recognize that to attract a new generation of pilots and technicians, we need to inspire and train them in new ways and that’s why Boeing continues to work closely with airlines, regulators, flight schools

and other industry groups to develop innovative training methods and courseware.” Leading the region in projected demand for new pilots and technicians: • China – 111,000 pilots; 119,000 technicians • Southeast Asia – 62,000 pilots; 67,000 technicians Other parts of the region will also continue to see long-term demand in the tens of thousands of pilots and technicians: • South Asia – 41,000 pilots; 39,000 technicians

• Northeast Asia – 21,000 pilots; 26,000 technicians • Oceania region – 13,000 pilots; 17,000 technicians To support the future growth of training, Boeing has been investing in the development of augmented reality and virtual reality-based training solutions. As with personnel demand, the Asia-Pacific region also leads the demand for new commercial airplane deliveries over the next 20 years. The region comprises 40 per cent of the global need due to fleet growth

in the single-aisle market, driven by low-cost carriers. According to Boeing’s 2016 Current Market Outlook,

15,130 new airplanes, valued at $2.35 trillion, will be needed in the Asia-Pacific region by 2035.

Jazz and Air Cadet League of Canada sign Pilot Pathway Agreement Jazz Aviation has signed an agreement with the Air Cadet League of Canada (ACLC) for the organization to become the tenth partner in the Jazz Aviation Pathways Program (APP). This agreement includes two new annual national scholarship opportunities for successful graduates of the ACLC Power Flight program, continued funding of the ACLC Power Scholarships program and ongoing support of the ACLC. “Strengthening our relationship with the Air Cadet League of Canada to provide a clear career pathway for future professional pilots in their high school years is an important step for our program,” said Steve Linthwaite, vice president, flight operations, Jazz. “Our experience shows that

the ACLC provides valuable life skills to a diverse group of young people right across this country. We’re proud to support two of their top air cadets by rewarding their commitment to maintaining high standards of flying, professionalism and discipline.” The Jazz Aviation Pathway Award for Professionalism. Awarded to a full-time student accepted and enrolled in a Jazz APP-affiliated aviation program for outstanding contributions to safety, leadership and professionalism. The award consists of a $3,000 scholarship and the recipient will be selected by the Air Cadet League of Canada in consultation with Jazz to ensure the criteria as outlined are respected. The Jazz Aviation Pathway

Award for Professionalism and Diversity. Awarded to a full-time student accepted and enrolled in a Jazz APP-affiliated aviation program who has self-identified as Aboriginal, a person with a disability, a visible minority, or female; for outstanding contributions to safety, leadership and professionalism. The Award consists of a $3,000 scholarship and the recipient will be selected by the Air Cadet League of Canada in consultation with Jazz to ensure the criteria as outlined are respected. These scholarships build on the existing relationship between Jazz and the ACLC. In 2012, Jazz began supporting the ACLC by funding one annual Power Familiarization Pilot Upgrade Scholarship valued at $2,500.

Additionally, Jazz will continue the ACLC commitment to educate and enhance awareness of career opportunities for

cadets and ACLC members, and encouraging Jazz employees to support their local ACLC squadron through the provision of vari-

ous resources. For more information, visit www.flyjazz.ca/pathwaysprogram.

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For a complete position description, please visit www.securiguard.com

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2016

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Upcoming Events

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2017

March 2-4, 2017 2017 International Women in Aviation Conference

Disney’s Coronado Springs Resort, Lake Buena Vista, Florida

The 28th annual International Women in Aviation Conference will include keynote speakers, educational sessions, exhibit hall, scholarship awards and a chance to network with individuals from all areas of aviation. For more information, visit wai.org.

May 24-26, 2017

FULL AUTO SERVICE! On the Canada Line at Lansdowne Station

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Institute for Women of Aviation Worldwide Symposium Coast Coal Harbour Hotel, 1180 West Hastings Street, Vancouver, BC The iWOAW Symposium serves as a meeting space where industry professionals and academics can discuss key issues related to the advancement of women in the technical and management occupations of the air and space industry and as a platform where existing approaches to address these issues are reviewed and new ones, sketched. For more information, visit iwoaw.org/symposium.

June 4-7, 2017 International Association of Airport Executives 11th Annual F.O.A.M. Conference Calgary, AB Save the date. More details to follow. Visit iaaecanada.org

June 15, 2017

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www.summitcb.com SERVING THE AVIATION INDUSTRY

Canadian Aviation Hall of Fame 2017 Induction ceremony & gala dinner Vancouver International Airport, East concourse US Terminal, Level 3 The annual event is a highlight in Canadian aviation celebration and draws attendance from across Canada. New members to be inducted are Errol Boyd, Robert Deluce, Daniel Sitnam, and Rogers Smith, and the Golden Hawks – Belt of Orion Award for Excellence. For more information, visit cahf.ca.

June 21-24, 2017 Canadian Women in Aviation Biennial Conference Southern Alberta Institute of Technology, 1301 16th Avenue NW, Calgary, AB The conference is open to everyone and will cover the broad scope of aviation—general, corporate, commercial and military. Those who attend include aeronautical engineers, pilots, maintenance technicians, educators, air traffic controllers, avionics technicians, airport managers, business owners, dispatchers, artists, students, authors, flight attendants and enthusiasts. For more information, visit cwia.ca

June 23-24, 2017 Canadian Owners and Pilots Association AGM Kelowna, B.C. The two-day event will include a Welcome dinner, organized events and tours, trade show with multiple plenary sessions, wind-up banquet dinner with entertainment and keynote speaker and the Annual COPA update and general meeting. The tradeshow and banquet dinner are all open to the general public, offering a unique opportunity to increase awareness of the important undertaking of COPA and the scope and significance of the general aviation community. For more information, visit copaagm2017.ca.

August 11-13, 2017 Abbotsford Airshow Abbotsford International Airport, 30440 Liberator Ave, Abbotsford, BC Designated Canada’s National Airshow, the annual aviation festival provides spectators an opportunity to watch one of the finest aerobatic performances in the world. Ranked among one of the Top Ten Airshows in the world by USA Today in 2013, the event continues to distinguish itself through aviation excellence, aerospace advancement, and community participation. For more information, visit abbotsfordairshow. com.

September 27-29, 2017 2017 CHC Safety & Quality Summit Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas Each year, CHC’s Safety & Quality Summit attracts representatives from across the aviation and oil & gas industries to share knowledge and best practices around developing and maintaining a robust safety environment. The 2017 event will build upon the success from last year’s Summit, which had more than 600 delegates in attendance. For 2017, the Summit will address the theme: Can we truly manage all of the risk: What if the barriers are not as robust as we think? Following the opening plenary speakers, 100 workshops will take place across the three-day event, delivered by experts from across the aviation safety and human factors world. For more information, visit chcsafetyqualitysummit.com.

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2016

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Airbus reaches for new heights with in-flight connectivity

Airbus’ new high-bandwidth connectivity, standard for A320, A330 and A380 jetliners, was developed by a multidisciplinary team and has begun testing on the company’s in-house developmental A330 jetliner.

Airbus is evaluating a new standard high-bandwidth architecture that will provide faster and more wide-reaching connectivity services on-board its modern jetliners. Using in-house A330 testbed aircraft, Airbus became the first in the industry to flight demonstrate such a high-bandwidth connectivity platform—which will enable faster internet, mobile telephone services and support applications for passengers and airlines via high-throughput satellites. Applying high-bandwidth connectivity is an important part of the company’s focus on providing a superior on-board expe-

rience, since it will allow airline customers to choose from satellite technologies such as Ka-band and Ku-band for continuous worldwide connectivity. In-flight connectivity is becoming increasingly important for passengers, who now expect to always be connected, using their own electronic devices to access the internet, exchange with those on the ground and enjoy social media. Airlines also are demanding the need for connectivity solutions to enhance their operational communications, such as with digital cabin logbooks, telemedicine or credit card authentica-

tion to generate ancillary cabin revenues. With the start of testing successfully underway this autumn, Airbus is expected to be the first aircraft manufacturer to offer this standard architecture on its commercial airliners, with service entry for this solution planned for the third quarter of 2017. Airbus’ high-bandwidth connectivity architecture will be available from multiple suppliers for applications on its A320, A330 and A380 jetliners, which supplements the A350 XWB – a “digital native” that entered service with high-bandwidth connectivity capability.

The antenna for Airbus’ new high-bandwidth connectivity architecture is shown on top of the fuselage of Airbus’ A330 test aircraft.

FLIGHT PLAN 2037: THE FUTURE OF YVR

A presentation by

Craig Richmond President & CEO, YVR

Greater Vancouver Board of Trade

January 18, 2017

Government of Canada selects Airbus C295W for Fixed-Wing Search and Rescue

Airbus C295W for Fixed-Wing Search and Rescue. Photo Credit: Airbus Defence and Space.

The Government of Canada has selected the Airbus C295W aircraft for its Fixed-Wing Search and Rescue Program (FWSAR). As part of the FWSAR program, the Royal Canadian Air Force (RCAF) will receive 16 C295Ws modified for Search and Rescue (SAR). The new planes are meant to replace the nearly 50-year-old CC-115 Buffalos and older model CC-130 Hercules transports currently assigned to search-andrescue duties by the RCAF. The contract will also include in-service support, provided through a joint venture between Airbus Defence and Space and PAL Aerospace. “We are acutely conscious of the importance of search and

rescue in Canada’s vast and challenging territory and we are honoured to have been selected to provide the aircraft and service to ensure that the role is carried out effectively,” said Simon Jacques, head of Airbus Defence and Space in Canada. The C295W features substantial Canadian content. Every C295 is powered by Pratt & Whitney Canada engines; pilots and technicians will be trained at a new facility developed by CAE in Comox, B.C.; and the electrooptical systems for FWSAR will be provided by L3 Wescam of Burlington, Ontario. In-service support for the life of the program will be provided by AirPro, a joint venture between Airbus Defence

and Space and PAL Aerospace of St John’s, Newfoundland. In-service support will be conducted by Canadians in Canada. Jacques added: “About 20 per cent of the aircraft is already Canadian, meaning that it already serves as a global ambassador for the skills, innovation and expertise of Canadians,” said Jacques. “Now it will get to serve them directly.” Canada’s C295Ws will be delivered starting three years after contract award. In service, they will join five Airbus CC-150 aircraft used in the air-to-air refuelling, transport and VIP travel roles. When the contract is finalized, 185 C295s will have been ordered by 25 countries.

Suite 300-5900 No. 3 Rd., Richmond, B.C. V6X 3P7 Telephone: (604) 279-9912 Facsimile: (604) 270-6129 email: gwdabrams@hotmail.com

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2016

Richmond News

City of Richmond’s Green Fleet receives Platinum Award from E3 Fleet

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Commute to work in minutes! 5

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City of Richmond Mayor Malcolm Brodie (right) accepts an E3 Fleet Platinum Award from Fraser Basin Council chair Colin Hansen at a Richmond council meeting. Photo courtesy of the City of Richmond.

The City of Richmond has become the first municipality to receive a Platinum Rating from E3 Fleet, a national program that recognizes excellence in fleet management and environmental performance. “An E3 Fleet Platinum Rating is the highest mark of achievement for fleet management in Canada,” said Colin Hansen, chair of the Fraser Basin Council, a charitable non-profit organization that founded and managed the E3 Fleet Program over the last 10 years. “The City of Richmond has shown exceptional leadership by earning this rating, thanks to an unwavering commitment to making its entire fleet cleaner and more efficient.” The Green Fleet Action Plan is a component of Richmond’s Corporate Energy and Emissions Program that addresses all greenhouse gas emissions from City operations. To optimize the performance of its fleet, the City of Richmond Fleet Operations Department took several key steps: adopted a green fleet plan; implemented better tracking and analysis of fleet data, including data on fuel use; “right-sized” the fleet in all vehicle classes (light, medium and heavy duty) by choosing more efficient vehicles suited to the task; trained staff on fuel management and fuel-efficient driving practices; and replaced vehicles when due for replacement, to minimize repair costs and fuel use.

The department has installed 10 Electric Vehicle Charging Stations across Richmond. It is also now retrofitting some vehicles with solar panels; supporting an interactive anti-idling campaign; piloting GPS use to manage fuel consumption; and supporting and using car-sharing services. Richmond’s Fleet Operations Department maintains more than 595 vehicles and specialized pieces of equipment in servicing a geographic area of 129 square kilometres and population of more than 213,000 residents. E3 Fleet is a Canada-wide program designed to assist trucking, utility, urban delivery, courier, government and other fleets improve their fuel efficiency, reduce emissions, manage expenses and incorporate new technologies. The first such program of its kind, E3 Fleet offers organizations the opportunity for a comprehensive review of their fleets, as well as an opportunity to receive Bronze, Silver, Gold and Platinum ratings for fleet performance. The not-for-profit Fraser Basin Council founded the E3 Fleet program in 2006 and managed it up to late 2016. Management responsibility for E3 Fleet was recently transferred to the not-for-profit Richmond Sustainability Initiatives (RSI), which manages the Fleet Challenge program and a range of sustainable fleet transportation programs. For more information, visit e3fleet. com.

City of Richmond Mayor Malcolm Brodie (centre) joins with Fraser Basin Council’s Bob Purdy (left) and Fraser Basin Council chair Colin Hansen outside City Hall. Behind them are plug-in electric vehicles from Richmond’s fleet and a Modo car-share hybrid vehicle. Photo: courtesy City of Richmond.

Richmond New Home Developments 1 Alfa . . . . . . . . . . . . . . . . . . . . Buswell St & Anecon Rd . . . . . . . . . . . . 604 276 2532 2 River Green . . . . . . . . . . . . . 5170 Brighouse Way . . . . . . . . . . . . . . . . 604 233 2633 3 Parc Riviera / Monaco . . . . 10111 River Drive . . . . . . . . . . . . . . . . . . 604231 5900 4 Elle . . . . . . . . . . . . . . . . . . . . 6511 Buswell St . . . . . . . . . . . . . . . . . . . 604 273 1313 5 Monet . . . . . . . . . . . . . . . . . . 8511 Capstone Way . . . . . . . . . . . . . . . . 604 233 7748 6 Park Residence . . . . . . . . . . at Minoru . . . . . . . . . . . . . . . . . . . . . . . . . 604 303 8878 7 Cadence . . . . . . . . . . . . . . . . 5540 Hollybridge Way . . . . . . . . . . . . . . 604 276 8683 8 Tempo . . . . . . . . . . . . . . . . . . 7720 Alderbridge Way . . . . . . . . . . . . . . 604 276 8885

Other Richmond New Home Developments – Call for current details. Avanti . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604 276 9186 Camber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604 276 0677 Concord Gardens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604 233 7748 Gardens, The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604 271 3331 Opal at Richmond Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604 303 7575 Ora . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604 278 8838 Pier, The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604 274 7326 Pinnacle Living at Capstan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604 303 0148 River Green . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604 233 2633 River Inlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604 233 2633

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Surprising technology behind the future of autonomous driving

As autonomous driving (AD) technology brings new advances and features to mobility, important questions inevitably arise. For example, how will drivers come to trust their autonomous vehicles? How will vehicles communicate with drivers and alert them to the presence of other vehicles on the road? And, what actions will vehicles take after identifying objects, signs and other road infrastructure such as painted lanes? Takashi Sunda, deputy general manager of the Autonomous Drive Technology Development Department at Nissan, and his team of engineers have developed answers to these and other questions through their work on technology that enables communication between drivers and cars. In a world of ubiquitous personal devices, we are already interacting with this sort of technology— smartphone touchscreen, on a computer, and a home coffee machine. It’s already a key technology in cars, where it plays a critical role in instrument panels, navigation touchscreens and parking Solution for December 2016 Crossword.

Courtesy of Mirroreyes Internet Services Corporation

assistance features. Sunda’s team is working on a wide range of new technologies that focus on how to better communicate and establish trust between drivers and their cars. Adding to the complexity, researchers must also factor in the many differences in gender, age, experience, terrain, culture — and even different countries’ rules of the road. Finding the Right Balance Once vehicles begin collecting more information in support of new AD features, the systems will need to be able to recognize and react to a range of situations. What’s more, the technology will also need to quickly communicate all information back to the driver in an easy-to-grasp manner. Drivers will need to know what information the car is collecting and — importantly — what the vehicle is going to do with that data to ensure a safe and comfortable ride. Consider a scenario in which you are changing lanes and are suddenly approached by another car in an adjacent lane: How will your vehicle convey important information about the approaching car quickly, and what will it do in response? Or, think about a city corner, when a lone pedestrian suddenly steps off the curb and starts walking across the street: What will your car need to tell you? In these situations, you need to inform — but not overwhelm — users.

DECEMBER

2016

SKYTALK

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Auto Talk

Takashi Sunda, deputy general manager of the Autonomous Drive Technology Development Department at Nissan.

Clearly, autonomous driving will change the relationship between drivers and their cars, but it’s a challenge in which Sunda has experience. Before joining Nissan 16 years ago, he worked on developing aircraft-human machine interfaces. When working on those airplanes, he had the benefit of trained pilots who could not only operate the aircraft, but who offered opinions on design. In the end, the big prize for Sunda’s team is a chance to reinvent the future of driving. Sunda said as more autonomous features are available, it will have a revolutionary impact on the way people interact with their cars. “The change has already begun,” he said. “We are altering the relationship between drivers and their cars — and the experience of driving as a whole.”

Merry Christmas & Safe Driving to all our loyal Customers.

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2016

DECEMBER

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Neighbourhood Restaurant Guide Breakfast | Lunch | Dinner

B A R

G R I L L

Best Views in the City! • Breakfast everyday at 9am • 25% off Food with Airport I.D. Every Tuesday • DJ’s & Dancing Friday & Saturday Nights • Try our 3-Course Holiday Menu only $24 (+tax) • Call us today to book your Holiday Party & inquire about our Complimentary Shuttle Service

FLYING BEAVER BAR & GRILL 4760 Inglis Drive, Richmond BC Sun - Mon: 9am - Midnight / Fri & Sat: 9am - 1am

MJG.CA

MARINE DRIVE

CANADA LINE TEMPLETON YVR AIRPORT

INTERNATIONAL TERMINAL (Before Security) • Vino Volo: Wines from around the world by the glass or in tasting flights, lunch, dinner, small plates—Arrivals Level 2

604.273.0278

sandwiches, soups – Arrivals Level 2 and Departures Level 3 • Toshi Teppanyaki: Japanese cuisine – Departures Level 3 • White Spot: Burgers, fresh salads, pastas, rice bowls, stir-fries, entrées from the grill and desserts – Departures Level 3 • Wok ‘N Roll: Chinese & Japanese cuisine – Departures Level 3

BRIDGEPORT STATION

SEA ISLAND CENTRE

CANADA LINE

DOMESTIC TERMINAL (Before Security) • Starbucks: Coffee, pastries, sandwiches – Departures Level 3. • A&W: Breakfast served daily – Bacon ‘n Egger with real bacon and real eggs, hash browns, French Toast. Also, hamburgers, fries, beverages, including A&W’s famous root beer. Open 5am-10pm. Departures Level 3 • Booster Juice: signature premium smoothies, fresh-squeezed juices, hot food, grab & go items & snacks –Level 3 • Jugo Juice: Juice, smoothies, wraps & paninis – Departures Level 3. • Subway: Sandwiches, salads & wraps – Departures Level 3 • Tim Hortons: Coffee, pastries,

ABERDEEN

LANSDOWNE

RICHMOND BRIGHOUSE

• Hanami Japanese Restaurant: Dim Sum & Japanese cuisine – Departures Level 3 • Koho Restaurant & Bar: Casual dining – Departures Level 3 • Galiano Bakery & Café: Breakfast, sandwiches & pastries – Departures Level 3 • Wendy’s: Breakfast, burgers, Chicken, salads • Fortune Wok: Asian cuisine – Departures Level 3 • Toshi Teppanyaki: Japanese cuisine – Departures Level 3 • Thai Hang: Vietnamese cuisine— choose from healthy Pho dishes, rolls, broken rice dishes, sandwiches, spring rolls, rice noodle soups, lemon grass chicken & beverages—Departures Level 3 • Jetside Bar Offers a selection of appetizers, snacks and shared food. (604) 248-3281 • Globe@YVR Award-winning signature restaurant, open for breakfast, lunch and dinner. (604) 248-3281 SOUTH TERMINAL (Before Security, Food Court) • Galiano Café: Made-to-order breakfasts along with specialty espresso drinks to satisfy early morning travellers. Burger, fries, homemade soups, made-

to-order sandwiches, berry yogurt parfaits, breakfast muffins and salads. Miller Road • Tim Hortons #109 – 5000 Miller Road Open 24 Hours. Lots of free parking. Fast pickup on your way to the Terminal. MCARTHURGLEN DESIGNER OUTLET MALL 2 BiBo Italian Pizzeria & Restaurant 7899 Templeton Station Rd., Sea Island. BiBo is an Italian pizzeria and restaurant whose owners are passionate about sharing with their customers the simplicity and joy of traditional Italian cuisine that is enjoyed everyday in “la mamma’s” kitchen. Selections include true Neapolitan pizza, fresh handmade pasta, salads, appetizers and meats. While there, enjoy a pre-dinner apertivo from the fully licensed bar, pair your meal with one of BiBo’s delicious wines or indulge in one of the rich desserts—either al fresco on the patio or in the modern dining room. Open from 11:30am to 9:00pm daily. (604) 279.8889. Airport South 1 The Flying Beaver Bar & Grill 4760 Inglis Drive. Come and watch seaplanes land & takeoff right in front

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of you, while enjoying locally craft brewed beers and the best pub food in the city . Bring your aiport i.d. and receive 25% off of food every Tuesday. Call our complimentary shuttle for a safe ride Wednesday through Sunday nights starting at 6pm. World famous & award winning - since 1995. (604) 2730278 Smokehouse Sandwich Co. #108 – 5188 Westminster Hwy, Richmond (2 blocks west of # 2 Road) Breakfast and lunch. Monday to Friday: 7:45am to 4pm. Saturdays 10am to 6pm. Specializing in handcrafted Smoked Meat Sandwiches, minutes away from YVR. Meet Wilbur, a cumin-spiced Pulled Pork with Coleslaw Sandwich and the rest of the company of sandwiches at Smokehouse. For pick up, call (604) 370-4177 smokehousesandwich.com. Southside Cafe (near the South Terminal at the Esso Avitat FBO). 5360 Airport Road South. Open for breakfast & lunch 7am-3pm Mon to Fri. Quick & delicious, homemade dishes for eat in or takeout. Enjoy a free small coffee with breakfast. Meals from $5 and up mean one of the best values on Sea Island. Call to order custom catering for your office

JOIN US THIS HOLIDAY SEASON FOR OUR FESTIVE OFFERINGS Festive Lunch Set Menu

Mistletoe Tea

December 19th-23rd 11:30am - 2pm $59 per person*

December 1 to 23 , 2pm - 4pm $49 per person*

December 24th 6:30pm - 9:30pm $105 per person*

Christmas Day Gala Brunch

Christmas Day Dinner

New Year’s Eve Dinner Buffet

December 25th, 11am - 2pm $99 per person*

December 25th, 5:30pm - 9pm $89 per person*

December 31st, 7pm - 10pm $125 per person*

Christmas Eve Buffet rd

*Prices are per person, exclusive of taxes, and subject to 18% gratuity. Call to make your reservation today: 604-248-3281

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party or business meeting. (604) 303 0407. OVER THE BRIDGE(S) 3 Cravings Restaurant & Lounge 8808 Osler Street (72nd & Oak), Vancouver Recently renovated to cater to the sports fan. This month has specially discount ted menu items and drink offerings plus $2 off Coupon (see ad this page). Open for lunch & dinner 7 days a week, with lots of free parking. Quiet, well-appointed lounge available for parties & special events. (778) 379-3127 • Milltown Bar & Grill #101-9191 Bentley Street, Marpole Receiving great reviews for good food, friendly service and fantastic marina views. Only 5 minutes From YVR across the Arthur Laing Bridge. Open from 11am to late every day. (604) 269-2348; www.milltownbar.com. RICHMOND HOTEL RESTAURANTS • Pacific Gateway Hotel 1500 Cessna Drive. (604) 278-1241 • Pier 73 Restaurant: Located behind the hotel and suspended above the Fraser River in the heart of a 138-slip Marina. Great destination for casual lunch meetings, relaxed dinner gatherings, or evening drinks with friends. Kids Menu. Sunday to Thursday 11am-12am. Friday and Saturday 11am-1am (kitchen open until midnight). (604) 276-1954 4 The Fairmont Vancouver Airport (at YVR) –3111 Grant McConachie Way (604) 207-5200 • Jetside Bar: Offering exclusive cocktails and an extensive menu including Pacific Northwest-inspired tapas, plates to share and main course dishes. Now featuring live music 7 nights a week. (604) 248.3281 • Globe @ YVR: Ranked as the 5th best airport restaurant in the world, Globe@YVR offers locally sourced, Pacific Northwest cuisine alongside an exclusive wine list. Breakfast, lunch, dinner and afternoon tea are served daily. (604) 248.3281 • River Rock Casino Resort 8811 River Road • The Buffet—Perfect for a group get-together, special event or relaxing meal, The Buffet is open seven days a week for breakfast and dinner, lunch Monday to Saturday and brunch on Sunday. Call (604) 247-8935 to make reservations. • Tramonto—Features Italianinspired West Coast cuisine, amazing views of the Fraser River and Island Mountains, and an expansive wine cellar. Sunday-Thursday 5pm-10pm; Friday & Saturday 5pm-11pm. Call (604) 247-8573. • Sandman Signature Hotel 10251 St. Edwards Drive • Denny’s 24 Hour Restaurant— Breakfast, lunch, dinner (604) 2762853. • Chop Steakhouse Bar—Tender cuts of steak, fresh seafood, an expansive and affordable wine list and delicious

DECEMBER

• Harold’s Bistro & Bar—Breakfast,

desserts. Call (604) 276-1180. • Shark Club -Casual dining

lunch, dinner. Full menu of

atmosphere. Menu features an

contemporary cuisine, wide selection

expansive selection of food and

of award-winning B.C. wines, beers

drink. Daily drink features and high

on tap and spirits. Breakfast 6am to

definition TVs. Hours of Operation:

11am; Lunch: 11am to 5pm; Dinner:

Mon. & Tues. 11am-12am; Wed. &

2016

wholesome SuperFoodsRx and contemporary Pacific Northwest cuisine. Breakfast 6:30am -11am;

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Lunch 11:30am – 5pm; Dinner 5pm – 10 pm; Lounge 5pm – 11pm. Call (604) 238-2105.

YVR Carry On Food

5pm to 10pm. Call (604) 233-3968. • Westin Wall Centre Vancouver

Thurs. 11am-1am; Friday – Sunday

Airport

11am-2am. Call (604) 276-2609. • Sheraton Vancouver Airport Hotel

3099 Corvette Way

7551 Westminster Highway

• The Apron—A menu that spans

INTRODUCING CRAVINGS ALL NEW 3 RESTAURANT & SPORTS BAR • New Management • New Menus • All Sports DEPART WITH OPTIONS. Check Out YVR Carry On Food. Yes, you can take your food on the plane! With many flights offering limited meal service, YVR Carry On Food is available at any YVR restaurant providing fresh food and snacks packaged especially for your flight in a travelfriendly bag.

Enjoy an impressive selection of food and beverage choices ranging from gourmet West Coast specialties and healthy food options to Japanese bento boxes and delicious comfort foods. Don’t forget some snack foods and candy for your inflight movie!

$ 00 OFF ANY LARGE PIZZA DINE IN ONLY

EXPIRES: December 30, 2016 Prices do not include tax and subject to change without notice.

10% Off Food only not Specials.

YVR EMPLOYEE DISCOUNT with ID XMAS PARTY’S

Private Lounge. Book Now!

Daily Beer Specials

Only $4.50 (per glass)

* FREE ADMISSION

OPEN 7 - DAYS A WEEK LUNCH & DINNER

Mon - Thu: 11am – 10pm Fri: 11am – 12am Sat: 12pm – 12am Sun: 12pm – 9pm

FREE PARKING

5 Min from YVR. North end Arthur Laing Bridge 72ND & OAK (Behind Coast Hotel) 8808 Osler Street, Vancouver.

778 379 3127

facebook.com/cravings.com.ca

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2016

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Classified

CONSUMER | COMMERCIAL

Tel: 604 736-6754 • Fax: 604 736-6750 E-mail: jstewart@westerndriver.com

B & B ACCOMMODATION

22,000 Readers Every Month | $17.50 Per Col Inch FUNDRAISING

Chestnut Tree Bed & Breakfast Comfortable accommodation, with special discounts for airline personnel. Five minutes from airport, in Richmond. Free pick-up to and from airport. Phone Penny or Ross (604) 273-1198 E-mail: chestnuttree@shaw.ca

Real Estate for Sale

From Air BC to Realty! Now with more than 23 years of award-winning service.

FEATURED PROPERTY THIS MONTH: 49-acre property with incredible lake view, power and water available Ready to build. Take a tour by visiting www.HomesintheOkanagan.com

SAVEAROUND METRO VANCOUVER/FRASER VALLEY COUPON BOOK OFFERS EXCEPTIONAL SAVINGS AT YOUR FAVOURITE LOCAL MERCHANTS. SaveAround Coupon Book has more than

$5,000 IN SAVINGS! Coupons expire December 2017 and include mobile offers for more Nationwide Brand Coverage.

Al Vandermey

Ask about the way your school/non-profit association can use SaveAround Coupon Books to fundraise and earn a 50% profit.

Giants Head Realty, Summerland, BC

Call 604.805.7315 for more information or to order books

250-809-4400 Direct

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Name that Aircraft

Send the correct name of this aircraft (make and model) and you could win a

Win a $50 Gift Certificate to The Flying Beaver Bar & Grill 4760 Inglis Drive, Richmond, BC

Send your answer: Email joanbelgrave@hotmail.com; Mail to: #181-4438 West 10th Avenue Vancouver, BC V6R 4R8

A draw will be made from all correct entries received by Dec 30, 2016. The winner’s name will be published in the January 2017 edition of SkyTalk and at skytalkonline.com.

LAST MONTH’S WINNER:KELVIN LESUEUR Answer: Airbus ACJ 320neo

The Airbus Corporate Jet (ACJ) 320neo features a new-generation engine, sharklets and a collection of other improvements including better range and a 16 per cent fuel saving. It can fly 25 passengers 11,400 kilometres, or more than 13 hours.

ACCOMMODATION FOR RENT ONE- AND TWO-BEDROOM APARTMENTS FOR RENT Large apartments with balcony, includes heat, hot water, cable, parking stall, storage locker, elevator, coin laundry on each floor. Three-storey, quiet building. No smoking, no pets. Close to all shops and schools. Lease from $885 per month.

DECEMBER

ACROSS 1 Arabian sultanate 5 Fellow 10 Renown 14 A food shop 15 Overhang of the roof 16 Not closed 17 Having a job 19 String 20 Mayday 21 Wild swine 22 Harass 24 Long periods of time 25 Sloughed 26 Offended 29 Desire persistently 30 Horizontal passages in a mine 31 Indian dresses 32 South American wood sorrel 35 High rocky hills 36 Small South American tree carnivore 37 Potato 38 Golfer Ernie ___ 39 Man unduly devoted to style 40 A web directory 41 Surgical drill 43 Senior members of a group 44 An ancient kingdom in northern Mesopotamia 46 Provides assistance 47 A book of eight leaves 48 Exhort 49 Plaything 52 Lion sound 53 Branched ornamental candlesticks 56 Ballet skirt 57 Countertenors 58 Anagram of “Gale” 59 Anagram of “Gear” 60 Athletics 61 Celtic. DOWN 1 Complex lyric poems 2 Note 3 European mountains 4 Zero

2016

5 Further on 6 Tibetan priests 7 Across or concluded 8 Barbie’s boyfriend 9 A Baltic republic 10 The forecastle of a ship 11 A punctuation mark sometimes used to note possession 12 Common black European thrush 13 Completed 18 Slender woodwind instruments 23 Northern short-necked diving birds 24 Newts 25 Wed 26 Spouse 27 Image of a deity 28 Nickname for Delaware (2 words) 29 Composer Joseph _____ (1732-1809)

Classic

TOUR

Hope Air has a simple mission: To provide free flights for Canadians who are in financial need and must travel to healthcare. Donate. Volunteer. Organize. Ask us how. We need your help.

Escorted Tour of England’s Classic and Automotive Venues

Aug 31–Sep 11, 2017 12 Days / 10 Nights

www.hopeair.ca 1-877-346-4673

(Includes 2 travel days)

TOUR HIGHLIGHTS INCLUDE:

The world’s greatest classic Car Festival

International Autojumble

The birthplace of Motorsport & Aviation

TOUR n Return Airfare Vancouver /London/Vancouver on Air Transat INCLUDES: n 10 nights accommodation including breakfast & 7 dinners $ 4,495 P/P n 4 star or better Hotels LAND ONLY $ 3,595 P/P USE YOUR POINTS! n Entry fees to all confirmed venues per itinerary n Luxury Air Conditioned coach transfers plus driver gratuities n ASK ABOUT FLEX AIRPORT DEPARTURES! B O O K I N G

D E A D L I N E :

Deadline: May 16, 2017. n Deposit: $500 per person due with booking. n Balance due June 15, 2017 Ask us about Alternate City Departures and Land Only Packages.

50% Booked as of Dec 2/16

Contact us now for complete itinerary and costs. Tour is limited to a maximum group of 30 enthusiasts. Trevor Sandwell 604 465 7443 tsandwell@cruiseshipcenters.com BC Reg. 53577

WESTERNDRIVER.COM in association with ALL BRITISH CLASSIC CAR SHOW ABFM 2015 Patrick Stewart 604 644 9067 pstewart@westerndriver.com

www.bestclassictour.com

31 City in Yemen 33 An Asiatic wild dog 34 Fusses 36 Dishes of cassava starch 37 Utters aloud 39 Diesel Engine Road Vehicle 40 Warble 42 Swedish shag rug (2 words) 43 Compilation 44 Heart artery 45 Scrub 46 Fervency 48 Archaic preposition meaning “To” 49 Ski tow 50 Mineral-bearing rocks 51 Ivy League university 54 High mountain 55 A time in life.

AIRPORT SERVICES

! TOURSavings

Best Brit

• 19

See solution for crossword on page 15.

EVENTS 20no1w7for Early Bird

SKYTALK

CrossWord

CALL 604-241-3772

e Inquir

we’re here for you! Vancouver Airport Chaplaincy a Quiet Place...

RECORD STORE

• New CDs • New DVDs • New Records • Posters

BEATMERCHANT

10th Anniversary

SALE!

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a Safe Place... Please visit us on International Arrivals Level 2, or contact us by phone: (604) 303-3010 or email: ChaplainKirkley@gmail.com yvrchaplaincy.org

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2016

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Can’t be home to receive your online purchases? With FlexDelivery™ you don’t have to be. As part of the YVR community, you can have your online purchases shipped directly to the postal outlet inside the 7-Eleven in the Airport Services Plaza Level 1. Sign up today for free by following these three easy steps: 1 Sign up and choose the above location as your preferred post office. 2

When you shop online, use your FlexDelivery address instead of your usual mailing address.

3 Pick up your package when you receive your email notice.

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